Customer Service Scoreboard
Negative zero, long lines, cashiers slow as snails and in no rush considering they only have two cashiers. One got tied up doing layaway and the other one stalled on a return so the line wasn't moving at all. I think they might have called for help, I don't know. I dumped my items and left discussed.
Whatever you do, DON'T do a layaway here! TOTAL RIPOFF!! They REFUSED to refund my purchase when the coat I purchased for my 87 year old handicapped aunt for her birthday didn't fit her. Due to her handicap, she couldn't shop with me, so I had to guess on the size. The layaway was only 2 days completed and 14 days in layaway, WELL UNDER the 30 days of their normal return policy. I would have just bought it and returned within the 30 days if the sales clerk would have informed me when I EXPLICITLY asked for ALL of the policies BEFORE agreeing to go ahead and do the layaway. AND, on top of that, paid an extra $5 for this supposed "privilege." This is a completely underhanded method of stealing customer's money! In 2+ years relocated here in Boardman, Ohio, I have easily spent THOUSANDS of dollars in this store to outfit my new home. At this point, I will NEVER return to this store for anything EVER AGAIN! I was an excellent customer who had spent loads of money with them, and in return for my patronage, they are too CHEAP to return a measly 70 bucks for a gift that didn't fit a handicapped person who cannot shop for herself. Pathetic, gross, and disgusting customer service. Avoid them at all costs and just go to TJ Maxx/Home Goods...
I had bad experiences recently with the cashier at Burlington. My friend bought me a pair of boots for my birthday and they was too small so I went back to trade them out and they would not allow me too because I did not have the receipt from my friend. Which I think makes no sense most of the time people give you a gift they do not give you a receipt .so if you are shopping there for Christmas I warn you gold on too all of your receipts are you will be stuck with there product. Very disappointed ??
I was injured in the Crestview, Florida store on 9/17/23 i received a missed call a few days later and called back a minute later and left messages since and have not heard back. I've called 18 times and left messages in different corporate departments and still have not heard anything. So in professional! The manager never even came to check on or talk to me while I was in store when I was injured
I was at the one in fargo on 9-23-23, the most disgusting & dirty place I've ever seen, bathrooms are aweful also, manager was their, but didn't seem to care!! Kids run around thru the clothes knocking em to the floor, so many clothes & hangers on the floor! My ratings is a big fat ZERO! GET IT TOGETHER!!!
I love going shopping at Burlington but this time has been a terrible experience. I went to the Burlington at 115456 Gulf Freeway about two weeks ago, no restrooms. I went again today and the same thing. This is such an inconvenience to the customers. Hopefully this restroom situation will be fixed quickly or I will have to start recommending to my friends to go to Ross or Macys just down the street. This is so unexceptable for customers that you expect to go and spend their money there. Send your corporate people and their families to shopping there with NO restrooms and not to mention only ONE cashier available for more than 20 customers waiting in line. What kind of unprofessional manager do you have working there?
In enforcing Title VII's prohibition of race and color discrimination, this review seek to retool its enforcement efforts to address contemporary forms of overt, subtle and implicit bias. As a customer of Burlington Coat Factory since the early 2000s and have continued shopping there at least twice per month. On August 22, 2023 after being in the store for over an hour I was appalled by the behavior of the cashier. Her tone and attitude with my returns were mean, rude and disrespectful. The funds were then spent on back to school items where she then stated to peel away the clearance tags to see if the label underneath matched its price. I stood there shocked in embarrassment, shame and disgrace by what had occured. As a leading off price retailer with over 800 stores nationwide I have never experienced such racism and discrimination before. Not only did she peel away one clearance sticker but she did so for all of the items i bought on sale. Racial profiling and discriminatory practices are prohibited by law in which my rights were violated. Such employee should loose their job and disciplinary actions taken. I have strong substantial evidence and a police report to validate my claim. This has been the worst shopping experience I have ever encountered in my life and wish no one has to be subjected to such cruel and wicked acts. Burlington Coat Factory, 24 Wayne Hills Mall, Wayne NJ
Visited the Pensacola Store off of Davis Hwy today on Saturday the 19Aug 2023 at approx 2PM and wanted to try on a shirt but the security tag was placed around the neck. Informed the lady manning the fitting room and told her that I was unable to fit my head through the neck area of the short due to the security tag was placed on the collar section and asked her to please call someone to please unlock the device. The fitting room attendant informed me that the Regional Supervisor was in the store and she would contact her if I needed further assistance which I gladly obliged.
Unfortunately, the supervisor said that I needed to take the shirt all the way to the check out station to have the security device unlocked. I am a disabled person and I have a difficult time walking as a result I decided not to take the shirt to the checkout station. The store was not busy at all and I could not see why the manager could not go to the fitting room and assist me. I left the shirt at the fitting room.
The Burlington in Davenport FL is a messy store, very unorganized and the cashiers are very slow. The line to pay is extremely long and only have 1 cashier because they said the are not giving hours to the employees. They also told me I need to come early to avoid the long lines. Shame on them.
Burlington has no respect for the customers time place a self check out counter this is the second time I gone to the NW 57 Ave location in Miami and the person at the register is si lazy she gives the customer a bag to place her own clothes. This is unbelievable and very disrespectful
They've been going down fast, seems can't hire employees. The store has prime real estate and Manhattan and is 70% empty. Plus they have 3 cashiers with at least 100+ people in front of me. It's painful to be in this store. The store is dirty. Then today was the last drop, I was shopping in the household goods department 30 mins before they close. They announce layaway is closed you have 30 more mins to finish shopping and go to cashiers. I was choosing a few items, securities comes to the floor and told me the ENTIRE FLOOR IS CLOSED AND I HAVE TO LEAVE ASAP. Forget abt the time I wasted getting there and choosing, I had to leave. I asked if this section was layaway and she threatened to escort me out. Are you freaking kidding me??? Escort me out, for bringing money to the store so they can offer you a job. I guarantee they'll go bankrupt very soon. Best of luck to them all. Don't waste your time and go elsewhere.
In the auburn store I was minding my own business , shopping for luggage and after about an hour or so of shipping a man approached me and said he was the store manager and that management wants me to leave the store! I asked why and was told they don't have to tell me why and to get out. I asked if I can pay for my stuff and was told no- hust get out?!?!? I am a regular shopper there and was dressed appropriately and didn't have any issues with any of my fellow shoppers. I was mortified!!! Stay away from this store!!! I can't believe how I was treated!! Too bad cuz they list a good customer.
I've been waiting on line for almost one hour. There are only 2 cashiers and one of them still has to answer the phone. A lot of the customers seem to be above 60 years old. This is a huge problem . How can they allow our elderly be in line for so long ? This is unfair and dangerous for their well-being. I hope this get fixed sooner than later. Our community deserves better , our elderly deserves better. This store makes the shopping experience a painful one.
Why are the stores in miami fl locking the restroom doors and not letting customers use it .There are a lot of elderly people that go to these stores and need to use the restroom. I think who came up with this idea doesn't really care about customer service. If the reason is because of theft it's stupid people are not going into the restroom to steal they do it within the store and walk right out the front doors.You are punishing your regular customers. Hope that this problem will be reconsider and reopen the restroom for all customers again. Thank you
I was at store located at this address
7350 W commercial blvd
Lauderhill FL store manager Lisa B
Usually I visit Burlington 3 to 4 times a week in the weekends you have at least 49 people on front of you and you have 2 older ladies working at the register it takes at least 59 minutes to bay today is Wednesday the time is 5:35 I start the line at 4:45 almost an hour with two registers only open how do you run that business you tell the lady at the register that I have been almost an hour at least say something to the customers a lie to make him feel good or to give him an excuse I understand you get what you pay for the employees not a high scale well trained I guess you do not pay enough to get a good quality people it's shame on you how you are running that business
If you want I can get you a video how long is the line and how many cashier you have and how long's it take to pay
My name is
Stephen S
954-632-5551
Store number 01177 transaction number 81933
And yes I forgot to add that this is not an employee problem this is a CEO problem this is an owner of the store problem that needs to be fixed by the owner people are not taking these jobs and the CEOs seem to not care about how much stress they put on their employees and pay them Pennies on a dollar I would have walked out if I was a manager and never returned Mr CEO or Miss CEO fix your problem
Absolutely positively horrendous a brand new store in Peabody Mass it looks like one big Dumping Ground not only that customers that should not be in that store whoever they are took shoes off the shelves there was I don't know how many pairs of shoes pocketbooks sunglasses on the floor I took four Carriage false whoever went into the store and destroyed act like you did you don't deserve to be in any store they need to get cameras and pull these people in and make them straighten out the store it's just one big Dumping Ground and I hope to see you and the ones that are high up understand you failed the grade it's like the Dollar Tree I will not spend any more money if I can help it
Rude employee creates scene so I get ejected from the store! Shopping at Warren MI store at 2pm 4/14/23. Selected 6 items to try on. Went to fitting rooms and waited for 10 minutes with no attendant. Went hunting for one. Lady restocking points to a man at the front so I went to him who made it quite clear that I was bothering him. As we finally get to the back of the store he states "it might be lunch and if so you won't get in until someone gets back! Told him I was NOT waiting any longer. Informed by him to put my selections back I tossed them gently toward gi open arms. He starts screaming I threw them at him and assaulted him! Manager comes and I am ejected from the store. No problem I will NOT BE BACk
I work at the store on Carlisle Pike PA. There's to Spanish speaking ladies there that's all they speak and they're loud throughout the sales floor the ones always on the phone on the sales floor loud on the phone in the back when I should be working loud and running your mouth back and forth can't even hear somebody that's right across from your side yet cuz they're so loud and annoying and supervisors management gives me crap when I try to organize the Shelf before I stock new stuff oh just throw it on there somebody else will do it the stores are always a mess but I can't fix up the spot it's like every time you stop new stuff you know you organize the new stuff that way the store stays organized if you do that every time I don't get that I don't understand that logic let's face it discount store short-handed and they got the bottom of the Barrel employees and the good ones get overshadowed or under Shattered by the bad ones so what are you going to do it's a corporate thing that needs to stop it you know giving to people crap that work got a store you know it's like yeah it's a management supervisor problem and solve it and I don't know I've always thought of keeping the retail store organized as much as possible is the main focus in the main idea before you put new stuff out or as you put new stuff out instead of just leaving stuff thrown all over the place just leave it is the motto and all these just need to stay to hell away I don't know if anybody loser Thief and explaining about stuff drastically discounted and they're still in s*** and complaining about prices and whatever the luggage in there it's going for like 200 something dollars and you're getting it for 80 or a pair of shoes that are like whatever and you're getting 20 or 30 you're still going to try to steal it or whatever else is everything so damn cheap there if you're stealing here's the devil and your commit a crime and it's also sin you condemn yourself to Hell on your teaching bad behavior to your children that's why the world's messed up zero ethics morals from anybody from the top down including the customers.
I was at the Burlington store in Somerville at the Assembly Sqaure Mall on Feb11 at approximately 10 . 30 AM and was very surprised at how dirty the store looked.when checking out we we were waiting in a long line which was fine but there were only 2 cashiers ringing and the person in charge walked by several times with no attempt to help any of the customers. The line we were waiting in had merchandise all over the floor . We were all stepping over products or pushing them aside to avoid stepping on them. In several places bags of food were open and you cold see mose droppings . This was all along the line to the checkout.This really needs to be addressed!! The woman at the checkout was actually very personable but the store was filthy.
Am dealing with Customer Complaint supervisor Stephanie about a 6/19/22 purchase using my debit card indicated in my check register. The incident is troubling and speaks poorly of Burlington CF.
The Ventura store manager Justine responded badly when I went to her on 2/12/23..strictly according to policy,instead of going the extra mile to keep a customer. I told her of an injury I suffered wearing Unisa sandals which I bought at her store totally disintegrated within 6 months. They fell apart while I was walking, with the thong mechanism between my toes tearing out completely such that I spread-eagled onto the sidewalk, almost hit my head against a building and needed help getting up. She was dismissive about the injury, displayed no effort to work with corporate to deal with it if her hands were tied and responded to a remark I made with sarcasm. I said, "I ve shopped at BCF years ago and spent 1000s back in Boston on coats I still wear from Perry Ellis, Calvin Klein, London Fog and Anne Klein" Her response: "We ll survive...Burlington makes more than 1000s a year." Nice response. She blew an opportunity to keep a customer for life. Instead, I ve written bad reviews on 6 websites and want people to know BCF does not broker good quality as they once did, nor do they honor customers and serious complaints.
Let's see what Stephanie at corporate comes up with. A similar incident happened at Marshalls and the store manager addressed it satisfactorily which is why I still shop there. I hope BCF takes this to heart. If not, I am sorry for the Millstein (?) family who worked so diligently since 1972 until Bain Capital bought them out to build a good brand which no longer is. Shame on BCF.
Visited 2 Burlington stores tonight. The first one in Cranston, RI. The place was very busy, there were clothes and merchandise all over the floor. It looked like a war zone! Cashier was unable to return items I purchased at a different location.was told to go to that location for refund. Went to the Johnston store, they were not as busy, but it was clean, organized and playing appropriate music. The cashier Ms Brown went out of her way to help me find a item. She was so willing to look up my return that I tried to return at the last store. All that had to be done was look up the correct receipt, that she was able to locate by my phone number. She did her job very well, was so polite and helpful. Even asking other employees to look in the back room for an item I was looking for. She definitely went above and beyond. I would definitely shop at her store. I left in a wonderful mood and was able to return my items. Ms Brown should definitely be recognized as a superb employee who cares about the customer, and does her job well. Thank you for making my night a positive experience at your store.
I just wanted to let Burlington know that some of there stores are not safe!! You have no security in the some of the stores I see people stealing all the time and nothing is ever done about it! The safety of your employees I guess is not important to you!! You need to treat the employees with a little more respect!!
Good afternoon! I was in the Waite park store 10/25/17
Looking for a wool coat. I found limited supply but one I liked just needed to find out if a larger size was available... I made eye contact with an employee, I asked her if she could help me.. she was coming back from her break but helped me anyway... We small talked a bit while she walked me to the front desk and asked the associate to look up the coat to see if maybe another store had it. Unfortunately the cost didn't come up in the system and the manager suggested that it was the only one and there weren't more available. The original girl came back and tried to help but there wasn't anything left to do. I wanted to point out the appreciated attention I got from her... I didn't get her name but she is a really pretty African American woman, short like me 5'3" and had long wavy hair... I would love for her to be recognized for what she did so she knows it was appreciated!
We went to Burlington Coat Factory (00378)Laurel MD on 6/9/17 to purchase a travel bag. Mrs Anne from LP walk pass by and offer her help. She make my purchase more fast and easier. She handle customer professional and good knowledge.Mrs Andreia cashier very friendly and good customer services. We love this store and will come back again.
Sue
On Saturday I went to the new Burlington store in Okeechobee I LOVE the store is a clean store employees are friendly I when to buy some clothes for me and there was and employee in women's her name was Rose she said good morning and welcome to Burlington is it your first time here I said yes she said well here is the women's over there are the shoes before you get to the shoes are the bags and accessories if you need any help my name is Rose I loved her smile wonderful customer service I Would come back Great job....
I just want to submit a comment. Every year at Burlington which happens to be my favorite store becomes very hectic and at times rude by customer service. I absolutely dread it, but this year you have Woman that works there by the name Suzie. She has made my whole experience this year a great one. She is always kind and patient and takes time to think of the customers in line. Every time I get to the register she is quick and so friendly she answers all my questions and bags my merchandise with Care. She always tells me she looks forward to seeing me again soon. Since I've known of her working there I have been back at the store about a good five times this month. I refuse to go on anyone else's line no matter how long the wait is. I thank you Burlington management for employing such a great loving person.
My Name Is Linda Walters Im From Idho Came To New York For A Wedding Came To Burlington In Rego Park Had The Best Service Ever Annette And Nadia Was Very Helpful Annette With Her Warm Smile And Custmer Service Helped Me Find Everything I Needed Nadia Move The Line Very Fast Im Very Glad I Came To This Store Thanks Annette And Nadia.
Great experience at the Hunt Valley, MD store #304! I believe enthusiasm breeds enthusiasm. I walked up to the cash register with a smile on my face and a cheerful hello and simultaneously Salena and Erica had smiles, looked me in the eye, said hello, asked me how I was, and were both eager to help me check out. They explained my questions about the shoes I was purchasing, explained the receipt chance to win a shopping spree, and asked if I had questions. I did. How do I share with their manager and corporate what a GREAT job both ladies did taking care of my purchase? Thank you for hiring both of these ladies
I visited the store in Ponce PR and its so nice, so clean, so organize and personnel so kind. I had to do a return and I visited on sunday the store in 65 inf. avenue SAN JUAN- Carolina OMG I cant be there more than 5 minutes all the store was a mess. Clothes was everywhere on the floor, the store look dirty and the woman in customer service wasn't a nice person. I hope never have to go back in that store.
My comment will be for one of the cashiers at the Pearland Store in Pearland, Texas. Her name is Jennifer Rodriguez. She was very pleasant, friendly and efficient as well. I asked her was she scheduled to work the holiday just to hear what she would say, very polite she said, " I don't mind working what ever shift I'm asked to work because I take my job serious and I love giving customer service". I have shopped at a lot of your stores and Jennifer has an awesome personality. If I gave her a rating it will be way beyond the max of 10. I am truly a well pleased customer. At her store, maybe the supervisor could let Jennifer give a small class for the rest of the cashiers on Customer Service.
They charged my daughters gift card twice and you would think it was going to take the second coming of Jesus to get the matter rectified. It was the worse experience and I am still dealing with it 2 months later.
The only way to get a response or resolution from Burlington is to file a complaint with the Better Business Bureau. They take these complaints seriously. I had made repeated calls only to reach dead ends. Once BBB got involved, I heard from this in a matter of days and they worked steadfastly to get the matter resolved.
I ordered two dresses for my twins to wear for Christmas. Only one came in.
No luck when I tried last night. Started calling this morning at 7:15 Central time. It took several attempts (I didn't bother leaving a message), but I got some on the phone from online ordering (option 2). She was helpful and apologetic. She said she'd call me back when it was resolved. SHE ACTUALLY CALLED BACK! I received an email confirming that they were shipping the missing item. So I'm satisfied. Will update this post if I don't receive it, but so far so good.
I was given EXCELLENT SERVICE 2 TIMES this labor day weekend from the most PROFESSIONAL KIND NICE employee. He is AMAZING. I recently had surgery and he carried my purchase to my car. His name is Schuyler. He was on a register. Schuyler was happy to assist me and smiled and is just one of a kind. I am thankful he is there at BCF. He was even in a good mood working a holiday or any day. I went to BCF 2 different days and did have him luckily to help me both times. I hope management will give Schuyler my comment. Customer service is huge when a person can choose any store to shop. So he makes you feel like returning to your store. Tell him thanks from the lady that he carried her purchase for her.
I was shopping in your northern Colorado Springs store (1730 Briargate Blvd.) on Sunday afternoon. I walked down an isle past a store associate and as I neared the end of the isle, the employee asked if I needed any help. I told her, 'No thank you'. She then replied to me, looking at my 11 yr. old daughter, 'You are in the 4-6x isle. Does your daughter wear size 4-6?' I was shocked and dumbfounded at the rudeness of this question and her looking at my daughter and making such a comment. I was also at the end of that isle, heading toward another isle as she said this. I had already answered her original question, was there any reason to answer me with such a judgemental response? I was fine shopping and did not need her assistance as I had already indicated. I replied to her, 'Are you really speaking to me like this?'. Her response was 'I am just trying to help!' I walked to the front of the store to find a manager. At the front of the store as I was approaching, I saw three employees standing around talking (1young male, 1young female and 1 older female). I asked one of them if there was a manager I could speak to. One of the three (the older female) was the manager. Normally, I would not address such uncouth behavior in front of anyone else, but I was so shocked at the salespersons odd behavior that I did not think to move off to the side and I shared what happened with the manager in front of the other two employees. The others listened in on the conversation. I know this because my son informed me later that as I relayed the story, the other employees were rolling their eyes and shaking their heads behind my back. The manager said that she would talk to the salesperson . I went on shopping, far away from the abrassive salesperson. My son saw all three of the employees standing around talking and then again later the employees plus the employee that was so rude was standing with them and they were all laughing. Do your lower floor employees have nothing better to do than stand around harassing shoppers? I must also add, that I felt extremely uncomfortable with such terrible behavior and lack of concern for treatment of customers that I ended up taking items upstairs to try them on. Upstairs was a completely different world. Sara was an associate that was WORKING, cleaning and taking care of the dressing rooms. She VERY KINDLY helped us with a dressing room and answered any questions we had. When I decided to purchase two coats and a semi-formal dress, I took the items to the upper floor cashier who was also busy working alone (not standing around laughing or gossipping like the manager and 3 employees on the lower floor). Pam was the cashier that helped me and she was so very sweet, kind and helpful. The difference from lower floor to upper floor was night and day. What kind of manager would allow AND more importantly encourage behavior such as what we experience on the lower level? Is this what your store represents? Rude behavior? Management laughing it up and hanging around chatting with the younger employees for extended periods of time? Is it your intent to employ people that are abbrassive, flippant, and drive customers away? That was my experience on Sunday January 15th, 2012 at 4p.m. in the store located at 1730 Briargate Blvd., Colorado Springs, CO, 80920. My husband has told me not to go back to your store because of the inappropriate treatment of my daughter and me. If that is the way customers are treated in Burlington then Macy's, Dillard's, Sears and JCPenney's are just down the hall. These stores have reputations for showing a lot more care for their customers than what we have endured on the lower level of your store. Please make sure to applaud Pam and Sara for their pleasant and helpful attitudes. They are good employees and I hope to see more like these gems if we ever return.
Sincerely,
To whom this may concern,
I have never been in one of your stores until today 12-1-11. I just want to say how nice the employees were, so helpful and considerate of trying to help me find something on my budget. I was in the Burlington store in Joliet Il. on Larkin. One of the managers was the one that took care of us at the register, she was so sweet and helpful. Full of smiles and suggestions on an item we were not sure of buying. Which I did get. I will be doing the rest of my Christmas shopping at that store this year. Thank You Joanne Graziani email [email protected] I will be on the lookout for sales and coupons to shop there. Please respond.
On A Daily Basis The Store Just Doesn't Appreciate Their Workers. They Cheat You On Your Hours And Your Money. Is The Worst Managed Bcf There Is.management Never Takes Time To Even Talk To Any Of The Employees They Don't Care About Nothing But Making Threir Own Selves Look Good. Receiving Sup.sucks Store Manager Sucks. Hopefully One Day The Correct Executive Will Come Through Recognize The True Individuals That Are Keeping The Store In Tact... Shannon St. Manager Worthless Beatriz Asst. Manager Childish And Immature Social Skills None. Jamie Manager Yells To Much For No Apparent Reason And Doesn't Know Anything At All. Debbie The One That Left Seems To Have Been The Only One In Her Right Frame Of Mind. Unorganized ~ Unethical ~ Non Communicative ~ Selfish ~ Style Of Store Management.
Terrible place to work. As a former employee, I can say my experience there was terrible. I worked at Chicago Illinois location. The employees were very rude and nasty. Didn't want to work as a team. Maybe except for 2 or 3. They said that store has seen about 100 employees leave the store over the last few months. I sure understand why. I got 4 days on my schedule for the entire month. Not even 8 hour shifts. The assistant manager was awesome. However. The manager was just as bad as the regular employees. LP stood inside the store talking loud and cursing. The whole experience was terrible. I contacted Corporate, hopefully they'll correct these problems so that the next employees won't experience these things. Terrible terrible terrible place to work.
I heard that Mitt Romney is One of the stock holders in Burlington Coat Factory! If this is so then I can truly understand when he ran for Pres. why he loss.I live in Bangor Maine and there is a Burlington Coat Factory that needs an overhaul . As I'm sure there are many more as well. It's said that their pay is only 7.50 an hour and no one other then Management gets full time . So there for no one gets benefits or more then 29 hours a week. The store is dirty and needs to truly be cleaned. There are some amazing works there, who are treated horrible. The old saying goes the rich get richer and the poor get poor. The fact remains that with out these people you as stock holders or owners wouldn't have your pockets full if it wasn't for the sales women and man out there working there butts off or the receivers or the cashiers doing there jobs. A Company becomes are remarkable Company when you treat the people that work for you as you wish to be treated . And I don't see that being the case with Burlington at all. It's said that the people there bust there butts for wages that don't even cover there rent .... Do the MATH 29 hours a week at 7.50 an hour 217.50 a week after taxes your lucky if you walk away with 175. a week that comes out to 700.00 a month and 9100. a year. In a state with high rents and taxes Electric and so much more. And you can't help . So as for me Burlington is as bad as all Box stores in this Country hooray for the stock holders and to hell with the real people who want to take pride in where they work and who they work for. This Country is no different when it comes to slave labors . Get your heads out of the sand and make changes.It truly is a shame that you are clueless to your own stores . I have to say that respect is earned there truly needs to be an under cover boss in Bangor's store. And others ! You'll truly learn the truth about a lot. No one has a smile or even greets you with a pleasant tone. That's sad that they are not respected by the Company they work for. That is an outrage . You feel the need to treat them as slave labor and of no benefits or raises to show that without them you have nothing.
First of all I am very dissapointed in cherl at corporate my Mom has been getting harassed at work for 4 months and she called corporate and spoke with chwerl which is the manager Anne's best friend so instead of helping and preventing harassment she and the employees Veronica and sandra start harassing her and made it look Look noone is bothering her Veronica watches what time she comes in what time she works what she's doing while she's working talking to other employees that have come to her to let her know and when they were brought to the office they were intimidated and not asked the right questions instead of solving the problem by calling corporate but no they pulled my layaway while I was off because Veronica told them to check it which was no problem with my layaway I put a leave of absence and they said yes March 5 was supposed to be my day for leave of absence now Feb 25 they tell me no incantations take a leave of absence why are they doing this and she bought a coat and I say two weeks later they told her they had an audit and her coat was marked wrong. She needs. To bring it back or pay the difference that's wrong its not her fault she did not price the item she's going to take it back but why would they do all of this to an employee that works hard and goes to work to work and has worked at Burlington in other state and has worked for Ross many years she's a good person and will do whatever anyone asks of her which is why I'm writting this to you because she Called and asked cherl if they can do an investigation or help her to see what's going on at her store because Veronica ��� nd Sandra harass other employees that the quit they have purposely sabotaged previous managers by purposely not doing thing by deadlines when having visits and laughing at them they make sexual remarks about gay managers which is terribly wrong and they make racial comments calling employees ni*** go arond talking about the managers that's help them harass employees saying the only reason they got the Job is because their white which is another long time friend of Anne's that's very racist and uncalled for I can't believe you guys let them harass and bully a previous burlington employee three times for seasonal if she is a bad worker why would they hire on numerous times it this store and my mother lived going to work it wasn't until Veronica started harassing her and she asked Anne for a meeting and she said now's not the time so Veronica and Sandra which also have been friends for years which doesn't give them the right to scream and scare employee harass my mom so she calls corporate and cheek which is Anne's friend bad person to talk to because instead of looking into it she told Anne and Anne got mad and nothing was fixed they made my mom look like a thief they embarrassed her and watched her every move made her feel uncomfortable to come to work they cut her hours so cause she called corporate because veronica harasses her Anne got mad and now they all gang up on her which when you call corprate you should get some help you don't call for no reason something's seriously wrong please help. Please respond on what she can do
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