Bushnell Customer Service

Bushnell - Worst Customer Service for a company that has a Networth of $51.5 MILLION Dollars - Probably saved a fortune on Product Support !!!!! Update review
Nov 13, 2023
Contacted customer support via email, received an email back 2 days later requesting pictures and proof of purchase tried responding to the email that now has a subject line of BUSHNELL GOLF SUPPORT CASE # xxxxx after 22 attempts no luck as their email server will not recognize my email address even though it is registered on my account, and they keep sending m email to buy more Stuff to the same address they keep rejecting!!! Delivery has failed to these recipients or groups: customersupport@***.com Your message was rejected by the recipient's domain Next Brilliant idea!!! go old school and call them on the phone total waste of TIME!!! the call back line is always full which it tells you before hanging up on you, So tried calling back to BUY something got added to the call back line and low and behold go a call back in less that 2 minutes, actually spoke to a REAL person told them the issue i was having and was told let me transfer you to the SUPERVISOR , I thought finally !!! Transfer goes straight to the Support call line and hangs up on me after telling me the call line is FULL
View full review
Loss:
$300
Pros:
When it works it works i have spent a lot of money with bushnell
Cons:
Non existent support all words no actions
Preferred solution: new Replacement Wingman View

I sent in binoculars that had a lifetime warranty. I spent 18 dollars, had them shipped to have them repaired. No only did they not repair them they came back more damaged than when I sent them in. They don't stand behind their products and so I will never buy from them again. I want other to know so you don't find yourself in this situation.

I tried to contact Bushnell via their online customer service form. The email response I received provided a link to the form I had just filled out, and telling me I needed to fill out the form. In other words, their warranties are worthless as they don't really want you to contact them. And they just plain do not care if you have a problem with one of their products. They have the worst customer service of any of the US outdoor companies. Save your money and spend it elsewhere.

I have a Bushnell Wingman that will no longer charge. I contacted Bushnell and they gave me a few things to try and said that if that didn't work that it was time to buy a new one. I thought that $200 for a speaker to work about 2 years is pretty crappy, about 40 uses. They didn't offer a repair service or anything for that matter. I'm not very happy with the lack of customer service.

Terrible. Purchased a Bushnell red dot scope while out of town on vacation at a Bass Pro Shop. Upon unboxing, it will not power on. I called Bushnell customer service as instructed in the product manual. After holding on phone 21 minutes I hung up called back 2 hours later and held for another 17 minutes. After speaking to a customer service rep I was told to take it back to Bass Pro Shop where I purchased it several hours away. I'm done with Bushnell products.

Very disappointed. I will never buy another bushnell product. The service department did absolutely nothing to help with the problem I have on wingman golf gps. They are sending back the product and told me it was an app problem. The app is obviously from bushnell, so if that doesn't work properly, I am just stuck with a useless gps? Thanks a lot. Waste of my money and time. Bushnell service department sucks!!

They suck. I have nothing but bad experiences with them. I have a 2 year old golf ion2 watch. I had to reboot to get it to charge. Now all courses are gone and they don't support it. They said too bad,sorry. It's now a paper weight.Their cust. service is awful.
They used to be good, not anymore.

The worst experience ever !!

I'm not at all pleaded with warranties got a bushnell binoculars sent them for work on them . They said water fog them up and would not warranty them.even those are lifetime warranty.so I never buy anything form bushnell from here on oit

As of this moment I have been on hold with Bushnell customer service for 1 hour and 35 minutes. You just gotta love their pleasant voiced operator who comes on the recorded music every 5 minutes and tells you that your call is very important to them and will be answered in the order in which they are received. I can guarantee one thing, I will never buy anything from Bushnell again and will do everything I can to prevent other people from making the same mistake! Ignore your customers and they will go away. How true. Lousy customer service.

My Bushnell Wingman would not charge up after only a few weeks of use. Tried to get support to help and to return for a warrant replacement. Bushnell support just staked and stalled and stalled, repeatedly asked for the same information and never had any intention of helping me. Great product, but know problems with the charging port. Finally gave up in dealing with then and will spend my time on reviews to warn others.

I purchased 5 NEO Ghosts some years ago. 2 for me and 3 to give as gifts. I used one and gave another to a friend and then forgot about the other 3 in the desk still in the packaging. Fast forward a few years later I decide to charge them and give them out. 2 worked awesome, but one them had problems. Error booting. I called the help desk, spoke to a very lovely woman who transferred me to tech support. Well this ahole tried to convince me (network engineer among other jobs) that plugging into a USB port was BAD. Since they ALL were plugged into the same port to charge I knew he was full of it. He wanted me to send him the unit and was going to cost me money. It also sounded like he was eating while trying to scam me. I spoke about a possible firmware update. He refused all help because of out warranty. I hung up on him and called back and told the woman (maybe switchboard) what he had done and not done and would never buy Bushnell again. She was very apologetic. I've continued with that promise.

Never had a very high opinion of Bushnell. Always considered a crap optic option until they came out with the holosight. Owned 4 of those and loved them. The last one I had went bad so I contacted Bushnell and they offered to replace at n/c because they couldn't repair. The sight they replaced it with I was quite happy with and gave me at least a little faith in their customer service. Well that ended today! The AR holographic sight I received from them had a rubber outer skin on which has turned to a sticky goo! I called to see if they would give me the same option to replace and they said is discontinued and nothing they could do! You would never get that from a quality manufacturer!!! Don't buy Bushnell!! They are CRAP!!!

Life time warranty on a good that on a gun kept in a safe. Only used hunting season and not in weather or rough terrain. Power ring would not turn. Sent back "warranty". They will give me $12.00 off a new one???? So much for life time warranty.if I abused, that's on me but that's not the case!!! Never again, and any other products they make!! Maybe my state AG???

Scope repair timeline:
*October 30, 2020 mailed scope to Bushnell
*November 3,2020 scope received at Bushnell
*November 30, 2020 at 10:55am called Bushnell to inquire about scope. I talked with ****. He explained that the repair had not been entered into the computer but would be the next day and please give them another month for the repair.
*January 13, 2021 @ 10:20am called Bushnell to inquire about scope. Talked to ********who explained that the scope had internal issues and that I would would be sent a replacement scope. The replacement would be a Pro Target 6x24x44 and was on back order. I was also issued a new Lab # and arrival time of to be around the end of March.
*April 2021 my husband called Bushnell. Unfortunately, he didn't remember who he spoke with but was told that the scope was still on back order and expected to be shipped out June 1, 2021.
*July 29; 2021 @3:18 pm called Bushnell. Talked with ***** who said the scope was still on back order and wasn't due to to be sent out until November 3, 2021. That date would be one year since Bushnell received my original scope. I asked for a refund at which point **** said I should contact the district manager and request a different but comparable scope.
*August 9,22@ I emailed the district manager. No response to my request.
*August 26, 2021 Second request sent to district manager. No response to my request.
*September 11, 2021 third request sent to district manager. No response to my request.
*November 9, 2021 Talked to ***** who emailed district manager directly after seeing that scope was still on back order until March 2022. After expressing my thoughts rather venomously my scope was upgraded to one they have in stock. It is suppose to ship out 11/10/2021. This remains to be seen.
I do not believe that this review needs any additional comments as the timeline speaks for itself. The customer service representatives were always very nice and as helpful as possible. My anger at this point lies with the district manager for not responding to my request.

Send p
Sent Binoculars in to get fixed came back to me not fixed saying dropped but have never been dropped they offered me new binoculars for $80 I can buy What they were offering on Amazon for 93 so much for customer service and warranties

I had a Millet 1x4 2nd plane scope that was warrented by Bushnell sent it in as directed. They sent me back thier 1x4 AR optics scope 1st plane scope. (about 1/2 the $ as the one I sent in) . Wrote to them with my issues and after 3 weeks have not heard from them about switching it out.

I bought a camera three days ago for my wife but am unable to open the battery tray. A replacement arrived today - just as bad. Filled in a form on the net for help the only result being a reply asking me to fill the same form in! Has anyone else had the same problem and if so, how did you get round it?

Darrin Ackermann, Bushnell's Golf Support Customer Advocate Team Representative is horrible. His solution to help in regards to their products, beyond terrible. Please stay away from their product offerings as they do not want to help you and treat you like you did something wrong. My wife and I spent over $300 for our son on a Range Finder which only worked about 6 times before going bad.

User's recommendation: Stay Away, look at a different golf range finder from a better customer service oriented company.

Bushnell is horrible. Trying to get support for the Wingman. They don't respond to online support tickets. They don't honor the "call back vs waiting on hold", and if you hold all the way until it's your turn the call gets disconnected before a live person every picks up. It's honestly the worst support I have encountered in my entire life. It's that bad.

Couldn't find a product on the website. Finally got through to a person who said they had the part I needed. Gave me an order number,gave him payment info, then proceeded to charge things to my card. After finally getting ahold of Primos again they had no such order in their system. Still need the,never got back to me on that. Use caution when giving them your card number.

Horrible. Cannot even get through to a person to ask a simple product question.

I have been using a Bushnell Trail camera for 6 years, very good. I went to upgrade it and the battery tray would not open. 40 mile round trip to the dealer, he could not open it and said "Yes, we have had that problem before" I phoned customer service in Kansas from Lincolnshire U.K. twice. 1st call did not get answered and was cut off. 2nd call was answered by a man who had to be told twice what the problem was. He made no suggestions nor help and cut the call off. They sent an email saying that the complaint had been registered and would reply soon. NO REPLY If this is customer service, then I would prefer to live on the moon. Fast food does it better, and trust me, that is saying something!!!!!

Bushnell doesn't keep his promiss. Bushnell Canada is cheap and not trustworthy. I sent my scope and repair center refused to fix my scope. So I end up paying for shippment. I never buy bushnell products. Do not trust Bushnell Canada in Vaughan Ontario.

Do not buy Bushnell products! I bought my husband some binoculars for Christmas and he was sorely disappointed with the quality. They have very poor magnification and are extremely blurry even when focused. I contacted Bushnell about returning and it's been 3 weeks and still no response. I emailed their customer service department a second time after two weeks of not hearing from them, again no response from Bushnell customer service! Save you money and buy from a different company!!!

Regretfully last fall my Bushnell scope had to be repaired. I sent it in for fixing and Bushnell sent me a brand new one with an up grade. I was very impressed. Thier warranty is second to none. Everyone I talked to was polite and helpful. This is the first time I have had a problem
With a Bushnell product in my 52 years of hunting. THANK YOU BUSHNELL
MARTY CHICK

After reading some of the reviews I was a little bit sceptical I would receive very good. But I have to say I am just as impressed with Bushnell's warranty as other scope manufacturers that have dealt with. I sent in an AR 1-6x24 on the 7th on March for repairs, after minimal correspondence on the 24th of March, 17 days later I received a Brand New replacement in the mail. Thank you Bushnell 5 Stars

I bought a bushnell trs 125 back in December of 22. I had used it once at the end of December to sight it in. The second time I tried to use it was the end of January and it malfunctioned. I was so upset that I had spent 130$ on a product that had failed without any real cause. I called Bushnell customer service and I was blown away with what happened next. The lady asked my name and my address. And then she asked me what had happened and I explained the situation. She then asked what optic I had purchased. I told her the trs-125 and without any questions or anything else, she tells me that there will be a brand new trs-125 shipped to my house. 5 days later, I received a brand new Trs-125 in the mail. I am super impressed!!

I have had a few products that were returned for service to Bushnell Canada and I was very pleased with the service in all cases they replaced the product with a similar quality product and was very prompt with the delivery one of the best warranty on the market. Thanks Bushnell.

I had an issue with my antenna. Called customer service and spoke with Dylan Glover. He helped me by finding my game camera model and sent me out a new antenna. It works again and i could not be more excited. I love my Bushnell Cellucore 24 Verizon Camo game camera. Thanks Dylan!!
Regards, Vince

Thankyou very much for your help,Customer service was great,above and beyond to what I expected,thanyou once again

Wow, I am reading a lot of these reviews and they do not speak highly of Bushnell, however the experience I had today was amazing. I lost my remote for my Bushnell Wingman. I ordered a replacement last week online. It said it would be delivered Sunday, however Sunday came and I tracked it, but the tracking said it had been delivered by FEDEX. I searched my entire property and there were no packages. This morning (Monday) I contacted Bushnell to let them know and I just got tracking information from FEDEX that Bushnell sent out a new one at no charge, next day. That to me is what customer service is all about.

i had a old banner scope that wasn t working right , it took about six weeks but they replaced it free with a newer better one and paid shipping back to me.

Hi
It was the first time i had to return a scope for service. I spoke to gentleman at Canadian office and he was most helpful.He explained the return for repair procedure to me in detail.I found him courteous and helpful. A week or so later I received a Acknowledgement received card with lab repair # 1531334. A week or so later i received a replacement scope. To me customer service is as important as the product.Thank you for now

My wife and I are avid birdwatchers and have used Bushnell binoculars for a number of years with great pleasure and satisfaction - I used the Infinity and she the Legend. After an active season both needed cleaning and some minor repair work. Bushnell went above and beyond good service. As the Infinity has been discontinued and needed parts replacement Bushnell replaced it with their new Elite model. The legend came back cleaned and repaired with no charge even though we have owned the binoculars for more than five years. Service was prompt an thorough. We will recommend Busnell binoculars to anyone. Love the product. Love the service. Thanks... Dan and Ida Tigchelaar

My binoculars were destroyed in a flood years ago, and even at the time the product was out of warranty. I recently decided to get it repaired and given the amount of negative feedback the company and customer service has received, I was surprised to get a free replacement binoculars within 2 weeks. Perhaps I was lucky, perhaps they are improving, perhaps my product was too cheap ($80) to bother with the hassle, but that was my experience and I'm satisfied. Hope it helps.

Fantastic customer service,outstanding help and support.

This is one of the worst companies I have worked for. You are expected to work 18-20 hours on the last Saturday of the month and leading up to that Saturday you are working 10, 12, 14, 16 hour days. They of course do not mention this in the interview. You have to sign in and out to go to the bathroom. They treat their office people fine, but if you work in the warehouse you are treated like a replaceable mule. If you have any pride do yourself a favor and do not work at Bushnell.