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CVS Customer Service

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CVS customer service is ranked #56 out of the 629 companies that have a CustomerServiceScoreboard.com rating with an overall score of 72.83 out of a possible 200 based upon 86 ratings. This score rates CVS customer service and customer support as Disappointing.

NEGATIVE Comments

60 Negative Comments out of 86 Total Comments is 69.77%.

POSITIVE Comments

26 Positive Comments out of 86 Total Comments is 30.23%.

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Disappointing Overall Customer Service Rating
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  • I have shopped CVS for years and spend hundreds there. Lately (twice weekly) I have noticed clerks following me around---management change.It just dawned on me, they must think I am shop lifting. I have never taken a thing in my life and I am truly insulted. I too was cheated out of $10.00 after giving the clerk a 20 dollar bill for a small purchase. There are always long lines and change of personnel. Maybe the management should take a closer look at customer service.

    jody 5/9/13 9:32AM
  • I( Leonard C Johnson) just left your store at 2266 Holcomb Blvd, Houston, Texas.I Gave the cashier a$20 dollar bill on a$5 dollar purchase.I receive only$5dollar change.I inform the young lady. than the manager Charlie woods counted the drawer. That took 15 minutes.I was on a30 minute lunch. manager Woods return and said the till was correct..I know I gave the cashier a $20 dollar bill..l did not get MY $10 change.I will not do anymore business with CVS from this day forward. including.RX

    Leonard C Johnson 5/6/13 11:33AM
  • I( Leonard C Johnson) just left your store at 2266 Holcomb Blvd, Houston, Texas.I Gave the cashier a$20 dollar bill got a$5 dollar purchase.I receive only$5dollar change.I inform the young lady. than the manner Charlie woods counted the drawer. That took 15 minutes.I was on a30 minute lunch. manner Woods return and said the till was correct..I know I gave the cashier a $20 dollar bill..l did not get MY $10 change.I will not do anymore business with CVS from this day forward. including.RX

    Leonard C Johnson 5/6/13 11:29AM
  • I went to CVS Minute Clinic in Rockwall Texas on Goliad Street as I am having flu-like symptoms. I signed in, made sure my insurance is accepted and waited patiently to be seen. After about 15 minutes, The nurse practitioner came out and told me she is going to lunch and to come back at 2:45. She was less than friendly about it. Here’s the unfortunate part. My husband is suffering from pancreatic cancer and his immune system is very low. He cannot afford to get sick. I also have a child that I needed to picked up from school so I could not go back, even if I wanted to. In other words, this is more than just a minor inconvenience. I am shocked at the way I was treated, the lack of compassion by a NURSE, especially given the fact that all of my husband’s costly prescriptions come from CVS. Not only am I frustrated and alarmed at how this might affect my husband, it has been compounded by the fact that when I called CVS to complain, I had to hold for a whopping 30 minutes. I will be going to Walgreens now. How ironic that CVS uses these slogans:

    “FOR ALL THE WAYS WE CARE” Huh? Care? I think not!

    “EXPECT SOMETHING EXTRA” While I expected SOMETHING, I got less than nothing as I felt worse when I left due to the way I was treated.

    Way to go CVS.

    goodbye cvs 4/12/13 12:47PM
  • The Valdosta ga cvs has a very rude check out clerk. Not professional at all.

    Anonymous 4/10/13 6:54PM
  • Please correct me if I am wrong. I was under the impression that a pharmacist must have the ability to pay attention to details. They have a position that comes with a great deal of responsibility. An error made when filling a prescription could be life threatening. I do believe that we are all human and everyone makes mistakes but if you choose to a pharmacist there is no room for errors. I switched to CVS pharmacy in nashua nh on main street less than 2 months ago and there have been numerous errors made by CVS pharmacists. While it is very convenient for me (I live 2 blocks away) I can't help but wonder--How long will it be until they make a life threatening mistake. So far I have been lucky because the mistakes have just been annoying. I am not a gambler and I am not willing to takes my chances with CVS in nashua nh anymore. Driving to another pharmacy may take longer but I need to have confidence that the prescription will be filled correctly the 1st time. Trying to explain to the CVS pharmacists that an error was made and giving them the opportunity to fix it takes too much time and effort. To make matters worse, I have never heard anyone in the pharmacy apologize for any inconvenience they have caused me. They don't realize that if it weren't for the customers they wouldn't have a job. People always say 3 strikes and your out. CVS has used up their 3 strikes and then some. So I am trading them and upgrading to another pharmacy. Peace of mind is worth the longer drive and I am even willing to pay more money. Filling a prescription shouldn't be like work. If CVS expects me to take my time to fix their mistakes they should put me on the payroll. Everyone has their limits and I have reached mine.

    Say no more to CVS 3/26/13 9:52PM
  • I can not believe your return policy!! I tried to take a gift back and you were trying to give me 1/2 price since I did not have a receipt!! This is absurd because I know I have taken things back to you before and never had this problem!! What a crappy deal!! I did not return it and do not wish to hsop at your store !! Whoe needs you!!

    lucy 3/16/13 1:36PM
  • I wisk CVS would stop calling me in the daytime when I am trying to sleep. I work @ night. Also, someone took it upon themselves to authorize a 3 month supply of my med. I have trouble getting ! month supply. Their service is poor.

    Anonymous 3/16/13 11:14AM
  • Going to a CVS that I normally wouldn't go to to drop off five refills, five, I was greeted by the pharmacy tech stacy m, with a sour puss. No Good morning and no smile. While she took my Scripts she said nothing else and said they'd be ready in an hour. What a joke, the store had maybe at best 3 employees apparently too much for Ms. Stacy. But I just figured, you know, they know their volume more than I ever would. About 45 minutes later I get a call from Ms. Snotty -- ooops sorry, Ms. Stacy, informing me that one of the scripts they didn't have. then nothing. dead air on the phone. So I asked her do you think you can call a couple of stores in the local area to check if they have it. and her reply to me was: YEAH, YOU CAN DO THAT. I WAS FLOORED. I thought to myself, man, sorry to make you work on your job and all. She saw how I looked, my face was swollen twice the size. She couldn't take time out of her busy day to go the extra mile for a sick patient. I've been to other CVS Stores and when they say they can't fill the script, they usually give me a time frame or try to offer some assistance by calling around, I mean, they're practically on every corner. Now, I realize that I wasn't feeling all that great, but I've read their code of conduct, and let me tell you stacy m. need to be smacked in the head with it. I am so put off by that, that I think that my $1,000 a month with CVS might have to go to Arrow or to some mom & pop shop. I run a small business and if one of my employees did not step up and go the extra mile for a client, they'd be out of my employ. It's outrageous. And I know if Stacy M. hears about this she'll say oh, she didn't hear me. Well, would that be alarming to corporate, so what, not only does she lack counter service but phone etiquette too? Go ahead and say that, it only bootstraps my point honey, you aren't interested in listening. And one further thing, I know you heard me because the way you stressed the word "You" can do that, yeah, here's what else I can do too, I can tell everyone about your lack of being professional and courtesy or lack there of. But remember one thing, I'm a customer and on your check it should say: THIS CHECK HAS BEEN MADE POSSIBLE BY OUR PATRONS OF OUR STORES. -+ I cannot believe that now I have to travel to another store to look for 1 script I mean, I've been to other stores and they usually, when greeted, (Greet stacy, you might want to pay attention) take them from me, and read them to see if there's something that is out of the normal course, strange, never heard of it, and say Hold on. Let me check on this or let me see if we have this. and know their stock and say hold on let me check and see if we have this. But I realize that may out of the realm that Ms. Snotty -- oops did it again, Ms. Stacy will only go within what she is paid for. I cannot believe that to put someone so uncaring at a Pharmacy counter with not even a modicum of compassion or to make 2 calls that's all I was asking for. See, Stacy, had you done that this would have gotten a better review but now Arrow will get my business or maybe Walgreen's. Unlike you, I wish you the very best because, Ms. Stacy, my wisdom tells me that you will get exactly what you deserve. Perhaps Corporate needs to reissue the policy and give stacy a test, because she failed miserably. It seems like I've discovered Ms. Stacy's real niche in CVS, Stocking Shevles, because it left me with such a box of attitude that I'm still floored by her lack of service. At least someone or something will get service out of this employee.

    former_CVS_Patron 3/9/13 12:27AM
  • I amtired of thr ineptness and disdain the the cvs store causes me. I have been a loyal customer for over 20 years and believe me this store never even try to accommodate me. I have to beg for the perscriptions to be filled. I pick up medicine for my sister. The newest prescription was filled 0i went to the doctors office. and was shown that the prescription was faxed in on the second of the month.1/02/13. I had to wait several days for the next refill. I was told that the prescrition was waiting on the doctors approval. The nurse showed the the memo that was faxef on the second. I got the medication on the 7th. There are certain personnel in the store that does not value the importance of medication. They are only concerned about a preconceived date. I have called other cvs drigstores and got the same prescription filled immediately. I am not a drug abuser and have tried to payfor the medication and was told that I would have to pay every time after this. I know this was not true.there should be more concern about the well being of the patien than a given date.I am only concerned that my sister is taken care of in a timely manner.Let mebut there are one or two that cares nothing about the patients or customers. Let me say this-many of the employees of this store are very professional and helpful. there are some who need to be trained in customer relations.I have noticed on many occasions where there is no seriousness of purpose or regard for the customers well-being. This should not be that obvious.

    Tommy Johnson


    thank you

    Anonymous 3/3/13 4:53PM
  • Store 6438. Called on 1/16 @ 9:45p. Spoke to man, finally, after he finished some conversation with a 3rd party that I could hear, & spoke with accent so strong there was too much time spent repeating things over & over. Me repeating things over & over. Further, the issue I was calling abt is this store entering incorrect prescription info preventing me from refilling a med that is part of my depression treatment. Then, to top it off, he hung up on me without saying bye. It would be nice to speak to someone who can understand me & vice versa. Further, shouldn't a CVS employee from a different background be taught social graces like a goodbye on the phone with a customer, instead of a dialtone from being hung up on? What is going on here?

    Anonymous 2/16/13 9:07PM
  • CVS middletown/Newport/Portsmouth are filled with bullies. Not to mention customer service and their lies and coverups. horrible,horrible people to me. I hope they lose their jobs that made my life miserable and the stores close.

    ihatecvs 2/16/13 9:04PM
  • I do not like the store manager in riverdale, ga,. She is very rude and gets upset if you are using coupons. she chastises her employees in front of cus do not like the store manager in riverdale, ga,. She is very rude and gets upset if you are using coupons. she chastises her employees in front of customers which is very unprofessional. She needs to work on her people skills

    Anonymous 2/16/13 10:34AM
  • a 20 year customer and get treated like crap. It took the drive thru attendant 45 minutes to help 2 customers and when I pulled up, surprise surprise. They had messed up my order and I had to go into the store. The worst part is the attitude. Then, I walk into the store to be met with these nice looks from the pharmacist and the rest of the staff. The cashier said, we are slammed, after all it's Friday night. Is that my problem that you cannot staff your business to accomodate your customers?
    My wife had had enough and went across the street to Walgreens the prior year. I wanted to stay loyal to CVS. This is what I get?
    Thanks, but no thanks.
    I am a Walgreens customer now.
    Good bye.

    Mike 2/15/13 6:41PM
  • I am very disappointed in the customer service that me and another customer recieved as we arrived at the Coursey Blvd. Baton Rouge, la #5510 location on Sat. Jan. 26th 2013. It was 9:50 and when we walked up to the door it was locked and the employees was standing there saying they were closed and wouldn't let us in. I drove 4 miles and the other customer drove 25 miles to get a certain item in that store. The employees stood their and said sorry but we are closed. The sign on the door said that they closes at 10:00 but they refuse to let us in and that really hurted. Won't be going there ANYMORE.

    Star 1/30/13 9:43AM
  • I had I bad experience at CVS - lake Jackson Texas store6704. The cashier and the night shift mananger are so RUDE. Is like they hate if you use coupons last night they were worse than ever. I try to talk to the cashier but she was having this child like actitude; when I asked her: excuse me are you talking to me? So she started to laugh and repent I don't know I'm talking to you, I'm? ( she had this kid if bully attitude) and the worse the mananger did Nothing! Wow this is Sad because I had been a customer of that store for more than 12 years

    Avalencia 1/26/13 10:12AM
  • I recently had a epileptic seizure at the cvs in my home town.I was next in line to receive my medication felt a seizure coming on, shooted "help Im going to have seizure, please call 911".I was told to "Hold on we'll be with you in a few minutes".None of the pharmisit came to my aid, nor reported it to manager of the store. Seizure was due to generic medication that privously sent me to the local ER. Insult to injury I was given the wrong medication during that visit as well,after my insurance approved the regular brand.

    Nicole Johns 1/16/13 8:24PM
  • I made 2 appointments for my teenagers, the appointments were confirmed and I was sent a reminder, when arriving on time I was informed there were no shots available. Why was the appointment confirmed and a reminder sent does someone there think it is funny to waste the time of customers.
    I am disgusted and will be taking my business elsewhere

    dmilek 1/13/13 12:30PM
  • I used the web to schedule a flu shot for 9am today. When I got there the drugist said they were all out. Now wouldn't you think if I had a reservation that they would have reserved a vaccine for me. Very poor customer service!

    n/a 1/10/13 3:35PM
  • The CVS @ 753 Fort Salonga Rd Northport, NY Store Number 1228 is always very messy. That location also seems to be understaffed, so be prepared to wait on a long line. You are better off going to the Walgreens across the street.

    Anonymous 1/8/13 4:08PM
  • the CVS @ 229 Hope St in Stamford ct stinks the help is either non existent or they are just rude!!! the store mgr Lauren is just as rude.I saw a CVS employee who was on the loading dock having a break. She got up and threw her crumpled wrapper on the ground! i called the store and guess what got no where! i have switched to Walgreens as they are more organized and much nicer!!!! do people do not go to CVS they are idiots!!!!

    Anonymous 1/8/13 7:09AM
  • The cvs in hemingway sc will not give you a receipt for money orders. I have called customer service in the past but the store continues to refuse. I only complain because I need a receipt showing what I paid.

    Anonymous 1/3/13 3:45PM
  • this reguards the jasper indiana store . there is a cashier whom is very rude and slow also i have complained to the store manager cindy about it on more than one occasion and my wife has also .. and still several months have gone by with no change in the lady's aadditude or speediness she talks to everyone who she knows about all of her and the stores problems its gotten so bad that i see her at the register i just put my products that i intended on purchasing back and leave the store and this time i wont be back.. it seems as if the store manager would do something to make this problem go away but it has been several months now so i guess that she doesnt mind loosing my buisness just a FYI we are not the only ones who has stopped shopping there for this same reason sincerly disgusted in jasper indiana

    roger 12/9/12 4:51PM
  • This applies to the CVS at 1006 Fording Island Rd., Bluffton, SC, 29910 store # 4489- We were there this a.m. and the shelves were very dirty. None of the picture printing kioshas - 4 of them were NOT working. The employee did not know how to replace paper or ribbon. She called for info on this but received none. Very cluttered store.

    Anonymous 12/8/12 10:53AM
  • The Pharmacy at str#1906 continually lowers the bar for service. I believe in the last 15 years, the time promised was met only a handful of times. On my most recent visit on 12/7/12, I received "lip service" from the pharmacist that said I was rude. I asked her to stop yaking and finish my perscription. I hate waiting for a perscription that was promised at a specific time and was not. I think after all the many years I've been a loyal customer, it might be time to kiss your place goodbye.

    bennyo 12/7/12 12:45PM
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  • Viewing positive CVS customer service ratings
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  • Went to CVS 8378 today and received great customer service from Maureen on register 1. She was very polite and helpful.

    Anonymous 5/14/13 5:02PM
  • I visited the CVS Pharmacy on Miller Road, Columbus, GA today, 5/13/13. I will be changing pharmacies because for the last 2-3 months, everytime I call in a prescription to be refilled and give a time, when I arrive, I am told that the prescription is not ready. Example: on Sunday, 5/12/13, I placed a call to the above pharmacy to refill (1) prescription and said that I would be there today, 5/13, at 12 noon to pick it up. It was not ready. No reason for it not being ready was given. The only satisfying part of the trip was the Cashier, Wanda Sanders. She was very helpful and knowledgeable.

    Anonymous 5/13/13 9:59AM
  • I visited the CVS pharmacy on Miller Road, Columbus, GA at noon today. I would like to issue a very deserving compliment to the Cashier in the Pharmacy, Wanda Sanders. She is the most pleasant person and always helpful. I hope CVS recognizes her value to the customer.

    Anonymous 5/13/13 9:54AM
  • I stopped going to CVS because the pharmacy kept making mistakes, but I went in today to try and find some makeup and I met Kaelie Ann Nicoll and she blew me away with her customer service skills and attitude. I was a supervisor and ran 11 departments and if I could of had Kaeli on my team I would be grateful. She took care of 3 customers at one time , is very knowledgeable about products and extremely helpful with a smile on her face. I would make her management to train all of your new employees.....BECAUSE CUSTOMER SERVICE IS EVERYTHING!!!! She is a gem...Kim Jones

    Kaeli Ann Nicoll 5/7/13 1:38PM
  • CVS is my choice since the local mom and pop pharmacy went out of business years ago and some of the folks from there wednt to work at CVS. They are responsive to all of my questions and sensitive to my individual needs. If there are any communication issues with doctors or refill availability they always extend themselves to ensure that I'm always taken good care of.

    Dave_Connecticut_Republican 4/10/13 4:54AM
  • The manager Sherry at the Ironton, Ohio store is wonderful. She intervened when my elderly father was attempting to be scammed in a money laundering type situation. She was ever so kind, and helpful. She was looking out for my fathers best interest and protected him from being robbed. She always greets us with a smile and extends a helping hand. We enjoy shopping at Cvs. She's a true asset to the company.

    RiggsJackJr 3/21/13 8:53PM
  • I have tried to call and thought everything was taken car of but it seems that there is still an issue with coupons being transferred to my CVS card. The persons that helped me were very kind but when I tried to use the coupons the card still did not reflect them. card number please make sure all coupons are on the card as I would prefer to use the coupons this way instead of having to present a paper coupon Thank you

    Susan Orloff 3/17/13 2:34PM
  • I had great customer service assistance from Michelle at the North Berkeley CA branch. She is professional, helpful and courteous. Thanks Michelle

    Anonymous 2/14/13 11:39AM
  • I just needed to send a compliment to your store on Corkscrew Rd. in Estero Florida.

    I am new to the area and needed some things at the CVS store.

    I never before walked into a store for the first time and felt like I had been there before.

    I was greeted by the most friendly cashiers. They were so helpful in helping me find the products

    I was in search of.

    Diane walked me straight to them. Back at the check out counter she answered the phone,

    helped a customer at the photo dept. and all the while with a smile on her face.

    A very pleasant person to deal with.

    Ronnie checked out my order and again she and Liz were so pleasant and actually funny.

    They had me laughing. They all made me feel so welcomed.

    I will be back to your very friendly store.

    slaaty 2/11/13 8:33AM
  • Hello,

    I just had to write and let you know of the Fantastic Customer Service I continue to receive from Daniel at store #7219 In Altamonte Springs FL. He is also so courteous and helpful. There are many other drug stores in my area that I can shop at but I will continue to shop at CVS because of Daniel.

    Tammy

    Tammy 1/25/13 7:37AM
  • This is in regards to store #709, (Tarpon Springs FL), I have always appreciated the customer service I have received at CVS stores, therefore I was shocked by our experience last night. We had called CVS and talked to Kristy in the pharmacy in regards to setting up an appt. For my daughter to receive the flu shot. She told us there was no wait if we wanted to come right over. Upon arriving we filled out our paper work, then handed it back to Jennifer ( who we later found out is the Pharmacy Manager), she clearly seemed annoyed by having to deal with people and it reflected in her customer service. I had asked her about how long of a wait it was for my daughter to receiver her shot. She said "1 hour" ( no one else was waiting), I had explained that we had called the Pharmacy and they said there was "No" wait? She said (again being very annoyed) we have prescriptions we have to fill first, it WILL BE an hour....I said " we would come back, but do you think if we came back at 8:00 (it was now 7:15 pm) there is a chance the pharmacist would maybe squeeze us in? Again, ( in her annoyed voice) she said "NO, it will be 8:15 no earlier". We left, with having nothing to do, we returned to the store at 7:50. Jennifer was standing at the computer with her purse, when Matt, (The Pharmacist) saw us and in a very friendly voice Said there you are, we were looking for you, I had your shot ready as soon as you had your paper work filled out. Jennifer just kept her back to us!! I thanked Matt, he then apologized for our wait. You could tell that Matt was busy, but never once did he make us feel we were an inconvenience like Jennifer did!! My daughter is a college student, along with working as a waitress, I have always instilled in her that regardless of the situation and what is going on in your personal life, when you are working your "job" is to always give good customer service!! Jennifer failed that miserably.

    Anonymous 1/11/13 11:56AM
  • We recently moved from Richmond VA and the CVS on Nuchols Rd. is top notch! Friendly staff, timely and respectful. We moved to CA and I have never seen such poor management in any CVS! Store #9613 pharmacy can't even do simple follow up. Retail 101 under promise and over deliver is not the case here. You commonly hear, "It will be ready in 10 minutes", only to wait an hour in the store. That happened to another customer as I was having a similar experience for the 4th time sinceoving here. I am still waiting over 2 months for a refill request, just to see how long it will take. Please send the management to training or to the VA location to train them!

    Anonymous 12/28/12 8:42PM
  • I would like to thank the people at CVS pharmacy for helping me out. When I phoned in my scrip. they called me to let me know that my insurance would not refill due to the fact that they would only let me mail order from now on. After calling the insurance company and getting them to override this for one month, the people in the pharmacy made phone calls and went above and beyond to help me get this scrip. filled. There customer service is great. Thank you for helping me out.

    Anonymous 11/21/12 2:59AM
  • The CVS by where I work in Brighton, MI has the friendliest young lady that works the register. She always greets everyone with a smile and engages in pleasant conversation...compare with 90% of people who take your convenience money: "12.16...Twenty?...7.84. have a nice day"

    Really?? get a new expression you moronic slug. Anyways, this gal is so pleasant I wanted to commend her publicly.

    David Frederick 11/17/12 9:17AM
  • I had a product that was not right and the customer care person I talked to helped me to get it right i went to the store and they gave me a new box..

    Anonymous 11/5/12 3:38PM
  • I would like to express my gratitude to Kevin Mallen who put me in touch with Lisa Malaro from the Photo department who was an enormous help to me in resolving an unpleasant experience I had with some photo processing. She demonstrated the utmost professionalism, caring and adeptly resolved the problem in a very timely manner. She is indeed a great asset to your organization. Jim Linehan Boston, MA.

    Anonymous 10/28/12 8:29AM
  • the CVS near me the best around friendly polite workers sale items available

    Anonymous 9/16/12 2:18PM
  • I would like to commend CVS on broadway in woodmere,, NY. tonight Gina in the pharmacy helped me treat a wart i have had for months. her advice was brilliant. all of the pharmacy staff is quite helpful as is the manager and the front desk. i cannot say that about your Hewlett NY store. the Pharmacist there was not helpful at all with helping me get the right medicine for the wort. he was very abrupt and tonite the front desk clerk told me they didn't carry the Revlon nail polish i had just bought yesterday in woodmere. I am very thankful to have Woodmere CVS for my pharmacy

    marnidorie 8/21/12 8:03PM
  • This is a letter I gave to my local CVS Pharmacy Employees:
    08-02-12

    Dear CVS Pharmacy(San Carlos, CA) Employees:

    I wanted to acknowledge and compliment all of you for the excellent service you have provided to me, and I am sure to your other customers.

    First, all of the pharmacy staff are friendly, seem happy to be working there, and have smiles on their faces when talking to customers. They are patient when dealing with the myriad of problems that come up when filling customers’ prescriptions.

    I like that the staff calls me by my first name. Many of them know me by name and I feel like I am going to an old fashioned neighborhood drug store which is a nice feeling. It seems much more personal and that is rare these days especially for a big chain store.

    I like that the pharmacists are very good about explaining what a customer needs to know when doing a consult. They take their time, and don’t just rush through it so they can get back to what they were doing.

    When dropping off prescriptions the people behind the counter are sharp in using the computer system and have come up with clever solutioins to potential problems. They also try to save their customers money when possible.

    It is clear to me that it is no accident that your staff is so good. It must be due to selective hiring(only hiring the best people), good training, instilling the desire to put the customer first, and providing a good working atmosphere and pride in being a part of a good team.

    I feel very fortunate to have my local CVS Pharmacy be so special.

    Sincerely,


    Glenn Cohen

    Glenn Cohen 8/5/12 8:04AM
  • I am a dedicated and bi-weekly shopper at CVS in Diamond Bar CA I always have a good experience with the store but on 7/21/12 I requested $20.00 debit cash back. That evening I realized I forgot to get my cash I then called the store was referred to Tiffany the manager... I explained to her what happened she said could check if they were over and call me back; in a manner of minutes Tiffany calls back assures me my money was there and I could pick it up at my convenience. There was no issue or problem it was taken care immediantly with good customer service. When I went back to the store I asked the checker who Tiffany was and was able to thank her personally and she said your welcome and no problem.

    Kathleen Brace 7/28/12 2:54PM
  • I want to commend an outstanding shift manager ALYSSA who is always ready to help and very professional and courteous. I regularly visit this store for few years and she is the best shift manager you have.

    I also like to point out two excellent cashiers at front checkout LAURA AND MIA.

    Overall, this is the flagship store of CVS in Warwick and pharmacy is also excellent

    anthonypeters18 7/17/12 7:54PM
  • Ayoung lady name Aillison was so sweet and polite its nice to see. I asked for her last name Devito she was very nice. I thought it would be nice to let you know that.

    brem 6/8/12 12:22PM
  • I go to a CVS in Indiana. They have the best customer service and they greet you as you walk in the door. I know that if there is no one up front, then they are close by since they are restocking the front of the store. I will continue my buisness there.

    Anonymous 6/1/12 12:25PM
  • I go to the Lakeville cvs in massachusetss. It is a new store of about 5 months young.Whenever I go( which is at least once a week) there is a cvs representative that always is there to assist and help,knows her job well. Her name is Lisa.. she is a hard worker the kind you don't find that often now a days. Thanks cvs for hiring a such a wonderful person.

    dorine 1/23/12 2:10PM
  • I love the cvs in carlisle pennslvania. The staff is so helpful and Jean and Pete are wonderful when it comes to questions and needing help with an alternative product. Keep up the good work ladies and guys!

    Anonymous 12/9/11 12:32PM


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  Contact Information  
Customer Service
800-746-7287
CVS customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete CVS customer service phone numbers and contact information at ContactHelp.com

  Corporate Office  
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CVS corporate office headquarters information at CorproateOfficeOwl.com

  Hours of Operation  
Find CVS hours of operation for locations near you!. You can also find CVS location phone numbers, driving directions and maps.

CVS hours of operation at HoursOfOperation.biz

  Returns & Refunds  
Review the CVS return and refund policy at ReturnsAndRefunds.com.

CVS returns, refund and exchange policy at ReturnsAndRefunds.com

  Get Help Online  
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  Reviews & Ratings  
View thousands of CVS user reviews and customer ratings available at ReviewOwl.com.

CVS reviews and ratings at ReviewOwl.com

  Company News  
CVS, ALDI, ULTA Beauty Now Hiring Cashiers in Shelby Township
Blockbuster customer service Representative. Shelby Township locations; High School Diploma or equivalent (or near completion); Apply online. Related Topics: Aldi, Cashier, Jobs Open, Now Hiring, and Ulta Beauty. Email me updates about this story.
CVS/pharmacy to Acquire 19 Medicine Chest Pharmacy Locations in Texas
Medicine Chest will continue to keep their focus on fast and friendly customer service while embracing their motto of "Making a Difference With Service!" More information is available at www.medicinechestrx.com . MEDIA CONTACTS. For CVS/pharmacy:Mike ...
South Jersey Woman In Shock After Alleged Racial Slur [AUDIO]
She says her client was very depressed, then immediately emailed CVS's customer service. They responded with a promise to counsel and train William, the cashier and employee, who gave Lee the receipt. Receipt showing racial slur written on it (Law ...