CVS Positive Customer Service Ratings - page 2

User Reviews, Ratings and Comments

CVS customer service is ranked #127 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 53.83 out of a possible 200 based upon 1017 ratings. This score rates CVS customer service and customer support as Disappointing.

NEGATIVE Comments

856 Negative Comments out of 1,017 Total Comments is 84.17%.

POSITIVE Comments

161 Positive Comments out of 1,017 Total Comments is 15.83%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • CVS

    Customer Service Scoreboard

    • 53.83 Overall Rating
      (out of 200 possible)
    • 856 negative comments (84.17%)
    • 161 positive comments (15.83%)
    • 6 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 3.0 Issue Resolution
    • 3.7 Reachability
    • 3.7 Cancellation
    • 4.1 Friendliness
    • 4.5 Product Knowledge

Add your review! Return to the main CVS customer service scoreboard page

Posted by Jmoore


I was helped by Kylie cshr#1001302 at str#6009 on 7/28/22. She was extremely helpful and had patience with me in printing photos for my older sister. She got them printed for me! Truly a top star employee with excellent customer service skills!

Posted by Anonymous


The employees at CVS Linton Indiana. Has some of the best customer service employees in town. I would just like to take a moment to say THANKS to your staff in Linton Indiana.

Posted by Marketa


The absolute best person at CVS, day in day out, year in year out. I cannot compliment her enough. She's always so respectful and helpful, and always does her best to make sure I received what I needed from the store. Absolute gem.

Posted by Cupcakes


STR#3805
I've been with CVS for many years. All of the staff are very friendly and welcoming. The store is organized and clean even the bathrooms. The pharmacist Charlie that works there does an outstanding job . He always goes over and beyond to help me and other costumers. He's always so busy, but still has a smile on his face. He is very intelligent and compassionate.
Another pharmacy staff member I would like to recognize Josh. He is always in a great mood and he does and fantastic job.

Posted by Anonymous


Today 5/11/22 i was greeted by Tanya at the CVS pharmacy at 5822 Edinger ave Huntington Beach Ca. Tanya was friendly knowledgeable and helpful,what a great experience.Thank you Tanya.-Bob

Posted by Anonymous


I would like to bring attention to your fabulous staff in your Boca raton location at 150 East Camino Real Blvd. they are wonderful!! Noah your new manager is so cool, calm, professional, soft spoken ...!!! He's great!!! Shana, Daniel, Rebecca, and Irma need to be mentions too!! You, WE customers, are very fortunate to have such a knowledgeable, friendly helpful employees to take care of our needs!!
I want to thank each and every one of them for their sincere help and kindness shared with me ?

Posted by Anonymous


Wanted to let you know about my experience at the CVS on Hwy. 96 in Warner Robins Ga. The Pharmacist Heather Yarbrough did an outstanding job helping me with a new medication. She was very patient and very informative about interaction of medication. She has a great personality for customer service!!

Posted by Anonymous


I was at your store on Lantana today, because I was having trouble getting an appointment for a Covid test on line . This was the third CVS I was at today. I'm elderly and I wasn't able get an appointment on line. I just needed some help. My wife and I met the most wonderful person,Marie, she explained what was doing wrong, and then proceeded to walk us through to our successful appointments. This lady is how we all would to treated.CVS is blessed to have her as a employee. Also on the way out we were helped by a young cashier. This store great employees, and you have to be proud.

Posted by Anonymous


I was just in CVS 9646 and Alicia was fabulous. I would give her 10 out of 10. She was so patient and helpful. Susan Bugeja

Posted by Anonymous


My husband and I would like to thank CVS for the efficient "user-friendly" process in booking our PCR test and receipt of the results in a timely manner. Thank you to the staff at 4970 Atlantic Abenue in DELRAY Beach, Florida.
Thank you...You are No 1 in our list of Pharmacies!!
Lisa and Bob Allen (yes, we are Canadian Snowbirds)

Posted by Anonymous


I just shopped at CVS garden City,NY and was helped by Barbara. She was wonderful and extremely efficient in checking me out. A very pleasant experience

Posted by Anonymous


Don, the pharmacist and Angela, the pharmacist assistant in the Riverdale, NJ branch in Target are amazing!! They are both knowledgeable, friendly and PATIENT. For the past two years we have been going there since my wife got sick. We are greeted with a big smile every time. Please, please acknowledge these amazing people. They are both an asset to your company.
Linda & Ted Carrozza

Posted by Anonymous


Great customer service at the 5685 Balboa Ave store #7962 92111.
The associates name is Perla. She asked if I found everything I needed, had good eye contact, and was very friendly. She is a good face for CVS.

Posted by Arica


excellent service 241 W.57th St NY,NY10019, Dec. 22, 2021, 4:43PM, 5:05
REG#02 TRN#0991 and TRN#1000 CSHR#2080665 STR#10298

Posted by Pat


Cvs Everett airport road has awsome customer service. The pharmacy team member helped me to schedule my vaccine appointment after another CVS could not provide the service for the appointment I took online. They had the needed doses so I was injected. Everyone has been helpful and communicating essential recommendations.
In these stressful times, I would love this team to receive some appreciation from management. Since the quality of service has convince me to change my pharmacy to come see them. They are the kind of people who makes the success of a business.

Posted by Anonymous


I called CVS in Madison, ms. Keisha answered the call. I asked about Boost and she so politely said that she would run back and look for my product. She was so sweet during the call. A lot people would have told me to talk to the pharmacy. I appreciated her kindness so much. I thought you should know how well she works with customers. Please give her a pat on the back. Thank you CVS.

Posted by Anonymous


Wevisited the boaigue ny location to secure a covid shot for my wife as she was recently diagnosed with brain cancer. She already had the covid shots but needed the third shot for compromised immune system. We visited the location of the first two shots to secure the third following a diagnosis of brain cancer. The employees immediately set us up for the shot in a nearby cvs in wellwood Ave lindenhurdt ny. All went well. These employees should be commended for working together to help us get the shot.

Posted by Richrxman


Store #356 W Toms River NJ 08755 Reg#06 TRN #4811 CSHR # 2001974 : Associate SCOTT helped me in a very friendly, professional way as I needed a passport photo. Store was busy but he was very efficient and expedited all customers quickly and pleasantly. He reminded me of my super coupons and wished me a "good day". Scott is indeed an exemplary employee. GJQT

Posted by Mpkmorgan


I called the pharmacy on Reno rd Newbury park to refill a prescription for my brother in law. I didn't have the prescription number, but the Pharmacy member went out of their way to help me. When they didn't have the product on the shelf they checked stock in the area and arranged for me to get it filled at a convenient location. This person went way beyond and she didn't have to. I have noticed the team at this particular CVS are always kind and considerate to the customers. I wish I lived closer so I could use it for my prescriptions! Thanks for the great service!

Posted by Anonymous


I just received my second Covid vaccination at the CVS/Target in West Des Moines. It was well organized and professional - thank you so much

Posted by Anonymous


Pandemic-face masks-rude customers whining about said masks. Could get ugly. But here's Amanda manning the checkout counter and you know she's smiling behind her mask. Not only pleasant and friendly, but she took the time to school me on what new products they had and (I was the only one in line) showed me where they are kept.
She, and so many others are working the front end of retail wearing a face mask all day long. Ugh. No complaints just cheery customer service
Made my day

Posted by Synful1


I had an excellent customer service experience with the location on Greenway in Litchfield Road. The young ladies working are Professional, extremely personable and very helpful, The website does say that they offer a " money back guarantee ", and I was given a card with store credit immediately no questions asked. My receipt was past 60 days, but they were beauty products. The return was done no questions asked. It was super fast and they were super super friendly. I just felt it necessary to post positive feedback.

Posted by Anonymous


I had the best customer service experience today , Donald at the CVS in Aston PA was the best. He helped me with a picture cube I was trying to do. He was very helpful and very nice.

Posted by Anonymous


I want to thank you for allowing us to have the CVS store in Woodfin, N C, The pharmacy staff there is outstanding! It is great comfort knowing that we have such wonderful people to take care of our medication needs. The entire staff goes above and beyond in everything they do. Thank You.MERRY CHRISTMAS!!!

Posted by ferrettB


I'm new as customer at CVS, new to this city Fort Collins. And new handling all my mom's meds.
Ellie and April at Fort Collins CVS in Target on Troutman Rd have been tremendous in helping me navigate thru multiple Rx transfers, understanding labels, even recommending a discount option when mom was dropped off her insurance for a month. They are helpful in-store and on the phone. April & Ellie demonstrate helpfulness every time. Other aspects of establishing health care for mom in her new city have been a hassle.

But Ellie and April at CVS are hassle-free. Thanks :)

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