Casio Customer Service

Worst after care service, Casio authorized dealer in Hong Kong, Jays's International . It is laughable when the technician refused to replace the battery because they found the screw too tight on my GSHOCK Mud master . If the technician wants an easy job , they should go work at McDonald Total failure of a global consumer brand. Never buy a Casio watch again.

They have the worst customer support. I sent in my smart watch in for repairs in January 25th they received it the 27th. Did not bother looking at it for a month. They finally sent me a work order the 28th February. I paid them $287 to fix. They did not start working on it till March 9th. I e-mailed them. They told me my parts are now on back order from Japan. Which more than likely means. I won't have my watech repaired and mailed back to me till June maybe July. Don't buy from them the casio Pro Trek Smart watch has a malfunction when, or if you factory reset it. It will make the watch useless. It will never pair with anything anymore. Then you'll be in my same situation. Fair warning!!! Read all the complaints about the factory reset from customers. Casio actually suggest you to perform this action as a fix for a pairing problem. I'm never buying another Casio product again.

Preordered a watch on July 1 2020 and received a notification that it's on backorder because it's currently out of stock and could not be shipped. Why do I even bother preordering if I won't be able to receive it?? Icing on the cake is when they preauthorized your credit card.

Also their customer service phone number only direct you to use their website's chat support and when you try using their chat they ask you to leave a message with your email. For a big company they have a horrendous customer support.

I attempted to have my EDB-610 ($ 89.95) 350 page databank repaired that only needed new sensor springs re-placed after a battery replacement by an unauthorized dealer lost them. I thought it would be an easy fix sending to the manufacturer of the watch. Boy was I wrong.....They advised me the model was too old and no longer had the parts. So their policy for this situation was: "Due to the fact that we can no longer obtain parts from the factory for this product model, your product will be replaced with an equivalent model or a model of equal value if exact model is not available." The so called equivalent models offered: DBC32-1A $ 69.95 25-page databank, CA506B-1AVT $ 64.95 0 page databank, DB360-1A $ 34.95 30-page databank. None offered actually met the definition of "equivalent". The kicker was to get one of these I would be required to pay $59.95 plus shipping to get a replacement. Which meant I would be paying more for an inferior product and no longer have the watch they failed to repair. Here is what I wrote the Casio supervisor Errick Hugee: "As you can tell the replacement options offered are neither equivalent in value, amount or function, and then to charge a fee on top of this disparity, frankly does not appear to be a good business practice. A better business practice and superior customer service would be to offer an upgrade as a solution to this glaringly obvious discrepancy. Or another equitable option would be to offer a discount credit towards the purchase of a new Casio watch product. Offering a favorable option would be a good business decision because I have been a loyal Casio customer since I was 12 years old, over 30 years of purchasing Casio products, first solar powered watch, calculator watches, earlier data bank watches, and recently g-shock watches, replacing batteries and bands as they wore out and never had a negative experience....until now. So do the right thing here." Sending in my watch in November and the final response I received was this: Unfortunately Casio does not supply any type of vouchers. We provided replacements options based on the true market value of the watch and or replacement policy. Since you confirmed that you do not like any of the options that have been provided to you, we will be returning this watch back to you un-repaired...This is to confirm that you have chosen not to proceed with the repair of your Casio product at this time. As per your request, we are shipping your product un-repaired and we have marked your repair request closed. So in summary Casio repair facility policy regarding watches they can't fix is extremely unfair, nonsensical and disappointing. Gives me pause for future purchases since repair is not as competent and customer service oriented as I would like. I have purchased my first Timex since Casio has given me, in my opinion a raw deal.

On 12/10/19 I started noticing my very expensive GPW1000T acting erratically. I contacted Casio for warranty support due to having purchased the watch on 7/ 29/19 from eBay seller fashiondirectly with 100% feedback from 29050 customers. It was sold as factory new with all tags. I video recorded the entire unboxing including the delivery man bring it to the door so there would be no disputing it. There is no question from the video that the watch was brand new. I also immediately went to Casio's website and registered the watch through the serial number I then received an email saying Casio had extended the warranty another one year. Here is the Confirmation Number: MM7EF29X Model Number: GPW-1000T-1A Purchase Date: 2019-07-2

On 12/16/19 Casio received the watch.

On 12/23/19 I emailed my proof of purchase. I received an email back stating the watch would not be covered under warranty because I purchased it from eBay.

On 01/02/20 I spoke to Audi who stated they were still evaluating it and I would be updated when it is finished but he had no idea when that would be. I challenged his uncertainty and he stated "look, this is an expensive watch and we want to make sure it gets fixed the first time" Audi also said the watch would be covered under warranty.

01/09/20 spoke to Wilda who sent an estimate $171.00 she said Eric the supervisor would call today or tomorrow for sure. Wilda stated that Eric is really good about calling people back and that he may call today but definitely tomorrow.

01/10/20 at 2:43PM no call back from Eric. I called, got Eric's voicemail, and left an aggravated message stating that Wilda told me how good he was at getting back with people and that I did not expect a call back and to send my watch back to me.

01/10/20 at 3:50PM Eric called me back and said he was told I wanted to speak with him. I said I did but now I just want my watch back. He said he would put in the request.

Here is the real problem. I have a saved copy from this year of Casio's warranty directly from their website and nowhere does it say that the warranty is not valid if you have purchased it from an authorized dealer (eBay). This is not mentioned even in the section of six specific exclusions. It says "During the warranty period, upon proof of purchase, the product will be repaired using CASIO reconditioned replacement parts...".

I have never had to deal with such a pathetic excuse for customer service with a large company. One thing I know without question is I will never give another penny of my hard earned money to Casio again. Even if it is something as small as a Casio brand calculator, I will buy Texas Instruments.

I bought a watch for xmas but wasnt for me so decided to return it. A day after they received it back i rang them to see how long a refund would take. I was told a refund had been processed and should be with me soon. 4 days later still no refund so rang again. Spoke to a lady called angela who again told be that it had been processed and should take 5 to 7 working days for it to show in my account. 4 days later and on the 7th working day. Still no refund. Rang again and spoke to angela. By this time im getting annoyed as no one seems to have a clue what there doing. I was told that it have been processed only the day before. So i was lied too twice. Then the blamed the slow it department. Then she blamed casio for sending returns to the wrong place. As of writing this im still waiting for my refund which im now told will be by the end of the week. I wont hold my breath. An absolute farce system from a huge company like casio g shock. Its a joke and i wont be buying from them ever again.

Stay far, far away! I've always loved the idea behind the so called ultra-durable GSHOCK watches! I requested a GA1000-1A for Christmas, about 2-3 years ago and was very happy when I received it. I have worn this watch almost every day of my life since then, only taking it off to shower. A few days ago, my heart broke. A few days ago, the first very cold day here in New York, I came in from the outside and noticed the INSIDE of my GSHOCK face was now totally covered with water condensation. THe face is almost unreadable becuase of the tiny dew like, water droplets inside of the face. What happened to your ultra-durable watches?! I don't deep sea dive, I don't fly planes at high altitude... The most rigorous activity that you watch has been through is a trip to the super market. I'm very disappointed in GSHOCK... I sent in my watch for repair, based on email text directions to handwrite a note of what was wrong. When it got to the service center in NJ it was initally "lost" by Casio for a few days. And now they're asking for $200+ to repair their "Rugged. Tough. Unbreakable." watch... Nowadays that same watch retails for under that. What a p.o.s. this company is and their "service" is even worse.

I have purchased watch in Jamshedpur. Within a week complete watch strap have lot of scratch & discoloration.
Contacted company but their response is very pathetic. They only say to send the watch to Delhi.
Casio is fraud company. They will give you some instructions which are very absurd and difficult to follow and you will give up. Their serve guy seems to be least concerned for solving customer complaint.
I want my money back almost 5k spent and waste. Feel like cheated.

I had the most obnoxious person on the line telling me really condescendtly that if I had purchased a Casio accessories my issue wouldn't have happened. The tine was acidic. Sometimes the accessories aren't available everywhere and many other brands make their accessories universally usable.
What a disgusting way to talk to your customer.

nice job casio. I call in to your customer service and get disconnected. I am a Costco employee and purchased your watch there and needed help with adjusting the watch. I guess I will just have to return it and get a different brand....horrible service

Bought my son a Baby G shock watch less then six months ago and it dropped on the floor and the screen broke. Called customer service and they said they couldn't do anything about it, they were rude and offered no help. Spent $130 on watch at Dillards and was told these are the toughest watches and will hold up forever. Will never buy another watch from them again. Thought they would at least repair since its been under a year. Very disappointed.

I've a new Casio Protrek PRW-6000-1ER. I found that the Altitude meter is not accurate. I tried several measurements at different time (morning, afternoon & night) of the day at the same spot of my house garden and the meter varies more than 25m (sometimes ~45m, sometimes ~68, sometimes 50m).

This is unacceptable for a meter with 1m interval. Pleaes let me know if i required to do any calibration or I'm actually used it wrongly?

Also, the alarm is only 10 seconds, what's the point of having this? Regular campers/person will not wake up with a simple watch alarm volume in 10 seconds...

Pathetic service by Shekhar watch & co. in MG Road, Bangalore. Gave my watch which was under warranty. In 2 days again the watch stopped working. Very unfriendly staff working there. When I tried calling him since I stay far from MG Road he simply cut my call after listening to my complaint. Casio You guys better provide good after sales service. Learn from your competitors atleast..Hate it..going to post on social media channels.

My G-Shock Casio shock resist multiband 6 watch hands won't set correctly. It is said in the owners manual that the hands will set automatically to the digital time, but they won't. I have turned daylight savings time off and on again, reset dates, and most everything else. Please help and contact asap. thathank you

I received this watch as a birthday present from my son, unfortunately it has continued to break down and is now not repairable. Prouds Jewellery in Ballina where I live have been very good and patient with forwarding the watch to your repair shop three times, Your last repair report said to return the watch to the original purchase store in Sydney.
I contacted the original store and was it was their opinion that it was not their responsibility to handle warranty of a watch that Casio could not repair.
I would like to know what your policy is regarding the warranty of watches purchased as a gift for someone in another part of Australia.

I phoned their technical support help line yesterday due to a problem with my brand new Casio cash register. First the number they supply on their website for cash registers, gets you through to the wrong department. They transferred me three times to the main switchboard WHICH NEVER PICKED UP !! I tried several different numbers from their website with no success - eventually someone told me they'd take my name & number and get the relevant department to call me back. They never did ! Quite honestly I think I will return the register back to the shop now & buy someone elses. If this is how Casio run their support for new customers - how is it for the old ones . Absolute rubbish !

I phoned the UK technical support help line yesterday due to a problem with my brand new Casio cash register. First the number you supply on the website for cash registers, gets you through to the wrong department. They transferred me three times to the main switchboard WHICH NEVER PICKED UP !! I tried several different numbers from their website - eventually someone told me they'd take my name & number and get the relevant department to call me back. They never did ! Quite honestly I think I will return the register back to the shop now & buy someone elses. If this is how Casio run their support for new customers - how is it for your old ones . Absolute rubbish !

Casio has to be the single worst watch manufacturer on the face of the planet. They make absolutely no attempt to contact you once you file a complaint and all of their products fail to last more than six months before failing!!!!!!!

WARNING - DO NOT BUY A WATCH FROM CASIO. I paid $432.00 for the Casio - Protrek - PRW5100-1 Atomic/Solar watch in April 2013. This is a complex watch that only has a 1-year warranty. Just after the watch went out of warranty, the watches analog and digital time would not stay synchronized and it would not obtain a radio signal for the atomic timekeeping function. I live near Washington, DC, but not in an area that would block a signal. Casio will not help you if the watch goes bad unless you pay for the fix. Just so you know.

I sent an e-mail to Tracey, at customer service at Casio on 05/13/2014. I requested a free watch band replacement. Her e-mail was Tracey said, that she would forward the pictures to her boss. The e-mail consisted of pictures of the watch band of a Casio Pathfinder The watch band was first changed in less than 1 year because it was defective. The buckle is to narrow for the band. I replaced the band which I bought thru Casio. Again, it has worn out in the same place. Waiting patiently for 1 month, I had no response and re sent a 2nd text on 06/12/2014. I, my family, or any friend will NEVER buy a Casio product again

Casio sucks....

Two years ago I purchased a watched from Casio for £60. Recently, moisture entered the watch and although the watch still worked, the condensation makes reading the time difficult. The watch was still under warranty. Nevertheless, Casio want to charge me £53.60 to repair, blaming me for the leak. Bearing in mind that this cost together with the postage costs to return the watch to Casio more or less costs the same as the watch did in the first place, I think not. Needless to say, I will never buy any Casio products again.

I bought a phone on a Mon. Military grade. By Wed. it was totally cracked. The phone dropped from my husband's pocket. 2 feet. The phone is rated for a 5 foot drop. I tried to contact someone on it. All I got was the run around. This is the worst company I've had to deal with in a long time. Customer care is very low on the priority list. DO NOT BUY from CASIO!!!

I bought a Casio digital camera in Spain, in June last year and since I bought it, I have been having problems with trying to switch it on and this message "error in optics" showed up sometimes.

I sent it back for repair 4 times. The first time, in Spain, the Casio services sent it back with no repairs and a letter explaining that the camera had no problems at all. The second time, here in the UK (repair ), your services sent it back explaining that the optical lens was replaced, but the lens got stuck when I switched it on, along with the same problems as before. So, when I sent it for repairs the third time (repair ), your services sent it back to me explaining that there are still no problems with the camera. Then, the camera stopped working at all, no message or anything. I sent it to you once again (repair n.º and I asked you to replace it with a new camera. You sent it back again with some replaces.

However, the camera has still the same problem. It will be one year on the 1st of June since my purchase, and Iâ??ve never been able to use it properly.

Iâ??m sending the camera back and I want my money back! I will start to make a formal complaint.



Regards,



Marina Travassos

Despite sending proof that the watch was still under warranty, Casio quoted a repair price of $54 including return shipping with no way to appeal it and no way of getting the item back without at least paying for shipping. After paying their exorbitant quote almost immediately, it took a further 3 weeks to get the item back. Returned a bad rating on the card and will contact them, but I wanted the watch back, so it's my fault that I paid.

I would never, ever buy another product from this company. They don't have any product support at all. I bought a Casio PX 730 piano two years ago and the peddle assembly broke. Guess what? Casio no longer makes the part. $800 down the drain. The only saving grace is the fact that Costco agreed to take it back with a full refund. Absolute garbage. If it says Casio don't buy it.

Please don't ever discontinue the Casio illuminator! I have owned several over the last 15 years! They will last forever if you don't accidentally smash it while working like I have! Then they're so great of a watch at a great price I can afford another one! There's not any other watch I would even think about buying!!!! Thanks Casio !!!!

If everything worked liked my Casio, there would be multitudes of repairmen looking for other work. I wear my Casio 24/7 with never a problem. From working in the yard, to playing with the grandchildren, to playing golf, to swimming laps. It never fails me. I only have to call customer twice a year. Yes, to help me set my watch.
The agent has always been friendly and very supportive.
I'll never own anything but a Casio.

Casio's tech support line is very very friendly and helpful, but I've heard many bad things about them it is really the service/repair center that is the el craper of Casio but the tech support line is awesome and they are very friendly. Give them a call, John