Cellcom Customer Service

I have had a big change in Cellcom over the last few years. Lately they have placed policies in place that do not benefit the customer. I'm a long term customer and would think loyalty would mean something to Cellcom.....it doesn't mean anything, in fact I feel their unwillingness to work to resolve issues is a big change for them. My coverage is terrible on my line but my wife has no issues. Why is that? The answer from Cellcom was simple. Send the phone to the manufacturer......I bought this phone from Cellcom not the manufacturer so my thought is Cellcom sold me junk and they should fix it or send it in...you are after all supposedly should support your products you sell.....or so I thought. DO NOT USE CELLCOM

You have closed SO many stores it's RIDICULOUS!! You have to travel so far just to get service! Ridiculous!!! You sponsor the Packers who give to murder babies, WHY don't you take that money and put it into stores that are convenient for people!! I gues you need to lose valuable customers in order to realize where your priorities NEED to be!!!

Rating POOR

Called for technical support three times. Each time was told a tech would call back because the people I talked to couldn't help with the Arlo camera. No one ever called. This was over 18 days. I asked if I could be moved up on tech support because the use of the camera was time sensitive. I was denied.

Our local Cellcom store was the most help. I now have a ton of time I and money in equipment I can't use.

I would like to express my disgust with Cellcom. I am trying to get onto our account that my husband and I have and since my husband has set up the phones, he is the only one that can see the bill and details. I literally have to ask "permission" from him even though we are married and the money comes out of our joint account. Are we in the 1950's here? I am half owner of these lines and you have no problem taking my money but I cannot access the things that I pay for unless I have "permission" from my husband. As the customer service rep. says that the owners rights are being protected. This service is biased against women or partners who have every right to see whatever it is that they are paying for. My children's phone lines are on there and I am the one who oversees their information making sure they are safe. Complete breach of my rights. I expect a response and some type of change!!!!!!!

i am less than 1/4 mile from cellular towers in irma wis, can see towers out kitchen windows, yet days come an go no reception for internet, wtf? Am very disappointed with service, i pay for 30 days service not sporatic 20 days, honor your word as i do when i pay every 30 days, i would not recommended your service to anyone who wants what they pay for that being said im off to be lied to by some other wireless providers, thank you for letting me vent hope some day you get your stuff together as northwoods needs a honorable do what they claim provider, have a nice day

Very bad service. Sell you stuff that you don't need. Give you things that are not free. Lied and then denied. Scary experience.

A cellcom technician came to change my router. He was unable to perform a very simple task of resetting the connection between my uniteck dock station and the computer. My own tec guy told him exactly what to do but the cellcom technician was unable to follow his instructions. I had to call in my personal tec guy. As a result of cellcom ineptitude, I lost half a day's work and had to pay 393NIS for a house call by my own technician. This is not good customer service. I should not have to pay for cellcom tech people's lack of knowledge. I have no idea if any cellcom people are reading this, probably not, but I would appreciate a response.

You get service no where

I would like to know why you have not closed your offices & protected your employees from this virus?
They have families too that they are concerned about. This can be spread to them also.
I would like to know how many of your executives & secretaries are working in offices? Or are they working from home?
This is a deadly virus & no $ amount is worth risking YOUR EMPLOYEES LIVES. This is when the captain of a ship leads his people to safety and doesn't have his people lead the way.
Show compassion for your employees who are so concerned with this virus.
Cellcom NEEDS TO LEAD BY EXAMPLE.

I would like to know WHY with this pandemic going on WHY you HAVE NOT CLOSED YOUR OFFICES? I UNDERSTAND this virus is in ALL states. Why would a company risk its employees lives over profit?
Are you providing protective clothing & masks & gloves for your people who come in direct contact with the public? I've seen the public NOT PRACTICE public distancing!
PLEASE PROTECT YOUR EMPLOYEES!
You NEED TOO PROTECT YOUR PEOPLE!

I have a lgk30 and wanted to say that I have had nothing but problems off and on ever since I got it. If my next phone has even half the problems this phone has I will go somewhere else.

That guy who does the chemicals for cellcom. The guy the used to chemicals for Verizon. He is the dorkest thing i ever seen. He's a wet noodle. What made you think of getting him for chemicals. He don't fit your chemicals. I remember him with Verizon not with cellcom. He doesn't belong on chemicals.

Terrible cellcom policy for switching service provider as the credit balance can only be refund after 4 months from date of confirmation to customer service . If dont inform customer service the the credit balance will remain in cellcom system.

If I ran my business this way I would not have a business.

Spoke to several people at the Shawano, WI location who indicated they could not get a replacement glass for my Samsung Galaxy S6. I found several of them on AMAZON.COM which included the replacement kit tools and glue. Several you-tube videos on how to do it, so it is absolutely doable. Store asked me to purchase the glass - no big deal $11.00 and bring the phone in and they would have it done. So at this point through phone calls etc. probably have two hours into this. Stopped by store; they inspected it, and then I waited an hour for them to transfer files/contacts etc. and off the phone went for repair. It came back 4 days later NOT REPAIRED. It was stated they would not replace just the glass, the screen would have to be replaced as a combined unit. Thinking about this, just get's my blood pressure up higher so I won't say more. Again if I ran my business like this I would not have a business. Yes it had the protective case and protective screen glass.

We watch the ad about how good the service is but everyone has trouble with the wi-first in this area. Nothing gets done cannot download much be a useful service is to slow. I even contacted our representative.

I am paying NIS2880 over three years for two phones worth less than NIS1260. Cellcom pushed me into "upgrading" to a Samsung Galaxy J1 worth about NIS450 ($117)and charged me 36 payments at NIS44.99 = NIS1620 or NIS3.858/$ is $419.

I loved my Nokia 204 (worth $52) but it stopped in the middle of a conversation last November 2015. It is a basic mobile phone not a smart phone. Cellcom assured me it couldn't be fixed and upgraded me. I had no phone and went along with them, My Hebrew is very weak and I signed a contract for three years on the Samsung. It was a big mistake.

I got my Nokia fixed by a Cellcom technician across from Cellcom Dizengoff Center A Building.It lasted two months. I told Cellcom the Samsung was a lemon. They didn't want to take it back. I told them I want a good phone I can depend on as I manage a residential building and have emergencies all the time. I said I wanted my Nokia 204. They agreed to sell me another Nokia for 36 payments at NIS35.

My payments started January 27, 2016, on the Nokia phone and I've paid NIS105 or $27.22. The total is NIS1260 or $326.60. I owe $300 for the Nokia 208.4. It is worth about NIS365 or $97 http://bit.ly/1VeSGyc

I am payhing Cellcom NIS2880 for two phones. I only wanted on relieable phone for no more than NIS56/mo and I am paying NIS184/mo for a lemon Samsung (worth between NIS434-900) and a Nokis 204 worth NIS197 ($52).

I live in Tel Aviv and have filed a small claim in Tel Aviv - Yaffo Court.

Cellcom Human resource department is very unprofessional. I spoke with Sarah and while being hung up on without Sarah saying why and me trying to call back 3 times wondering if we got disconnected. Eventually the customer service person told me that they were not interested in switching carriers. Please seek training on how to talk with potential sales and how to say yourself that you are not interested instead of just hanging up the phone. Very unprofessional.

my phone broke in Nov. the Bellevue store gave me a loner phone until mine fixed. They couldn't fix gave me a different phone on Black Friday at DePere store. I am now being charged for that loner phone that the DePere store kept and will not return to the Bellevue store and/or return to me. I have called them twice now and came down to the store and talked with Chris Kern(assistant manager) and was told they have the phone and will get it returned to Bellevue. That was on 1-8-16. It is still on my account and I am still being charged got put on hold for fifteen minutes waiting for cs supervisor and now have to wait for a call back 1-21-16 I am really upset with this company. How can you charge one of your costumers for a phone that you have and will not return.

Cellcom overbilled me by more than $100. I was quoted month to month pricing advertised on their website for my out of contract phones. I was then charged the 2 year rates. I contacted customer service regarding the mistake. It took over 75 minutes for them to "correct" my account. They kept telling me they would add a credit and I had to keep correcting their math. I highly doubt that it was done correctly. I stated I would be disputing the charges until I can verify that the credits were posted correctly and asked that the fee be waived for disputing a payment. They refused. I have very dissatisfied with my experiance today.

My phone had to go in for repair 9/1/2015 its 10/6/2015 I called the store were I bought it and took it for repair the number was no longer connected ,so much for talking to a real person. I then drove to the store and was treated like a bother because i took time out of his day. I finally got so angry i walked out. The i had was an iPhone 6 plus they gave me an iPhone 4 for a loaner it does not work for crap. this is the second time i have had an issue with them and I can tell you there service sucks. I was with US Cellular for several years and had get service the only reason I left was to get an iPhone BIG MISTAKE.now that us cellular does have iPhone Cellcom can take hike I'm done with them

I'm a tourist in Israel and I bought a pay-as-you-go cellcom data plan (unlimited talk/6GIGS data) for 160 shekels that lasts for 30 days. There are 3 issues:

1. There is NO English customer service. BIG problem for tourists. There is now way to communicate/resolve issues or buy extra time without visiting a post office. Even Cellcom's website is all Hebrew. They do not provide an English website. For a cell company that sells pay-as-you-go plans to tourists, its lack of English support is ridiculous.

2. My data network has been down for 48 hours. Cellcom does not provide 24/7 support. There's nowhere to call, no way to check what's going on. Cellcom shuts down on Friday and Saturday. This means that I have had no data plan for all of Friday and Saturday, which also means I cannot use the GPS to navigate around, nor I cannot communicate with friends or connections on the go via Whatsup. I am stuck in one place until Cellcom reopens on Sunday, and even then, I have to try to communicate with them in English to resolve the issue (and they don't offer English support).

Unlike other cell phone companies, Cellcom does not provide a website with current network information. i.e "Network is up" OR "Network is down in X areas..."

3. On the 30th day you are unplugged. It should be the day AFTER the 30 day plan, but Cellcom unplugs you on the last day of your plan. So you have to renew the day before -on the 29th day - which pushes your plan back 1 day each month. This means you get a prepay for 29 days (not the 30 they sell you), then 28 days, then 27 days, etc.

Not recommended to everyone. Had a bad experience with cellcom They offered me unlimited usage internationally but after 3 months they charged me one time for more than a thousand dollars. I complained to the customer service many many times but i feel they just ignored it.

David Rubinger

I have been lied to over and over again by your reps at the Cellcom Stn (Yad Harutzim Street, Jerusalem)

On each visit there I was promised a certain FIXED rate. However on every invoice I find items I HAD BEN PROMISED WOULD NOT BE INCLUDED.

For example this month there again appears an item



ot only have I been promised on previous visits there that I would not be charged in future, BUT I WAS EVEN TOLD I WOULD BE CREDITED FOR THE PREVIOUS MONTH as this was considered an error.

This is either incompetence or, worse, cheating

The customer service at Two Rivers, Wis. CellCom store is terrible. I bought a new cell phone there and got no owner's manual. Went back to the store and the manager was so rude. I was told that I would have to pay $15-$25 for a book - to show me how to operate the phone, that they do not give owner's manuals with the phone. This is just ridiculous! I know when the 2 year contract is up, I WILL NOT BE GOING BACK TO CELLCOM! NO WAY!