CheapTickets Customer Service

I am writing to file a
complaint against British Airways and an agency named Cheaptickets.

Our booking reference for British Airways flight BA0461 from Madrid to London on June 25, 2023, departing at 17:20, with a transit to flight BA27 at 20:55 from London to Hong Kong. However, when we arrived at the check-in counter on June 25, 2023, at 3 pm, the ground crew informed us that they could not find our tickets. However, prior to our arrival at the airport, we were able to see our names when logging in to the British Airways online check-in system. The ground crew attempted to assist us in contacting customer service or the office support team to re-issue our tickets, but we were unable to reach anyone as it was a Sunday and even the so-called 7-day hotline was not operational. We spent over an hour attempting to contact customer service to no avail. Ultimately, the ground crew informed us that they could not do anything except offer us a free hotel stay on June 25, 2023, with meals provided, and advised us to call the BA office at +34 910507549 on June 26, 2023, at 9 am to rearrange our flight back to Hong Kong.

When we finally connected with British Airways customer service on the phone, we were informed that they could not rearrange our flight. We attempted to contact the agency, but there was no reply that day. As a result, we had to purchase new tickets ourselves, which cost us more than double the original price.

After returning to Hong Kong, we sent emails to Skyscanner and Cheaptickets to complain about not being able to check in for the inbound flight. However, they simply replied that British Airways had confirmed that we were no-shows for our flight, which is not true. Although it was the airline's responsibility for not allowing us to check-in, it was unacceptable for Cheaptickets, not to provide customer service on weekends. If they had helped us declare that our tickets were in good order, we could have boarded the plane.

We followed the instructions provided by British Airways customer service to obtain proof for insurance or a claim, but the airline only sent us proof that the tickets were booked but we had not traveled with them. We were provided with ticket numbers and booking numbers, yet we were still unable to board the flight. Even after a month, we have received no response to explain this issue.

In addition to the cost of re-booking our flight back to Hong Kong, we had to take additional time off work and missed important meetings, in addition to putting in extra time and effort to gather supporting evidence for our complaint.

We are extremely disappointed with the service we received from British Airways and cheapticket and we demand a full refund for the additional costs incurred as well as an explanation as to why we were unable to board our flight despite having valid tickets. We expect a prompt response to this complaint and a satisfactory resolution to this matter.

I tried to reach a live agent on the 3 customer service numbers several times with NO LUCK
Every time I entered the last 4 of my credit card they said they couldn't find the booking.
Every time I entered the itinarary number they said they couldn't find the booking.

What is going on with reachability????

I bought refundable tickets with insurance. First, the email said it will take 7 to 10 business days to get the refund, then I called in 8-5-2022 and I was told 3 to 5 business days to get my refund. Today 8-12-2022 they are telling me 4 weeks.

I had a horrible experience and will now tell anyone who will listen to not trust cheaptickets with their reservations!

I have been a customer of cheaptickets for some time. I have an issue that almost caused us to cancel a trip planed for my Mothers 90th birthday. It is going to cost me 4000 more but I found a solution so we do not have to cancel our trip.

In the meantime I spent no exaggeration 4 hours on the phone with cheap tickets staff who would not connect me to a manager, condescending and one had a lot of difficulty with the English language, He did not understand me at all. I would appreciate a call

Cheaptickets is committing high way robbery. I have been hung up on 4 times all when trying to redeem a flight credit that will expire. They are answering the phone then walking me through the steps then hanging up. Its been two hours. They have no intention of honoring the credits. They are disgusting.

With a credit from Cheaptickets.com, I booked roundtrip ticket for my sister and I July 2021 for Porta Vallarta, Mexico for March 15, 2022. When I checked the flight three weeks ago, Cheap Tickets replaced the ticket with a previous trip that was cancelled. It took me several hours on the phone for them to correct this error. They sent me a paper confirmation restoring my original March 15th trip. American Airlines also had the corrected itinerary on their website.
When we arrived at the airport on Tuesday (3/15) and tried to check-in, American Airlines had no record of this itinerary. Cheap tickets processed the ticket but never transferred the information to the airline.
I was on the line with them for two hours at the airport. We missed our flight and several others we could have taken. Each time someone came online, we had to wait about 30-40 minutes for them to return with a response. I even tried to book a flight for Wednesday, March 16th, to no avail. Each time I tried to book another flight, it took CheapTickets too long to confirm the ticket with their Ticketing Department and the flights departed without us. Finally, CheapTickets suggested that I purchase new tickets and then call them to discuss a credit or refund, to which I refused. We did not get to go to Mexico. Cheap Tickets said they would investigate to see if error was caused on their end, and I would get an email indicating if I am getting a credit. Currently waiting for their reponse. This has been the worst travel experience I have ever had in all my years of travel.

on the 14th June 2021 we have been denied to embark on our flights from Budapest to the US due to covid restrictions (which were not mentioned neither on the embassy's main website nor on cheaptickets' website or at least during purchasing process... After months of waiting for them to reply our patience is gone.. now fighting with the amount of imbecils from them through phone and Facebook direct messages some of their agents says:
1., we have cancelled our flight
2., we have embarked as your system shows our name as ''FLOWN''
3. we have ''Not showed'' at the airport.

None of them is helpful but all of them is full idiotic.

No solution so far

Worst company ever. Part of my flight got changed so I called cheaptickets to see what happened and to change it back. The lady I talked to was from India and barley spoke English. Wanted to be transfered to an American and speak to a supervisor, that didn't happen. She told me there was only 1 flight available that she could change it to and it was a late flight. I'm traveling with 3 small kids so I said that wouldn't work. She would put me on hold forever and she would say if you need me just let me know. I tried that and she ignored me. I was on the phone for over an hour trying to get a supervisor and not believing that there was only 1 flight available 3 months from now. She told me they sent an email telling me of the changes. I never got an email, I just happened to get on and check on the covid stuff and make sure everything was still good cause that's how I am. I finally called the actual airline who said oh yeah we have a flight that day that puts you to your destination at around noon. She took the booking over got it changed and fixed just like that.

I would highly recommend that no one buy anything from this company they are crooked their insurance is a fraud when I was speaking to a customer service representative they laughed in my face and barely spoke English

DO NOT BUY FROM THIS COMPANY. The customer service is extremely poor the HOLD time. Ticket price online is very different than what the agent conveyed over the phone. Airlines are supposed to honor COVID credit but instead they charge you extra in fees to increase the price of the ticket. The agents are extremely rude.... DO NOT BUY FROM THIS company...

Worse company ever! Be careful on obtaining tickets through this company.'I purchase tickets June 17, 2021 airline could find my tickets in data base.
Was giving the running around around and had to stay at tow different cities due to their layover upon arrival and on my returning!
I can't express the stress though my whole trip due to Cheap tickets selling people bonkers flights!
Not worth searching any flights with this Awful company that won't do anything to satisfy or better yet assist a sick customer with Cancer!

DO NOT PURCHASE YOUR TICKETS THROUGH THEM. this was by far the worst experience ever. I purchased a ticket and canceled it within minutes only because the airport was incorrect. 3months later I am still getting the run-around from these NON ENGLISH speaking folks. they give you generic answers and tell you, you have to wait 24-48 hrs to speak with a manager. I spoke to a few reps and one tells me "so why did you purchase 3 flights hmm why" first of all that information was incorrect! They give you so much BS and ask so many unnecessary question just to get you to give up! & when you don't they hang up on you!!!!

Do not book through them. They are scammers!!! They say you get credited for pandemic cancellations, but only charge double when you try to book. The reps keep you on the phone for 2 hours with no resolution and keep saying the same thing over and over. After keeping you on the line for long hours, they hang up and do not return your call, causing you to have to call back and explain your situation again. I will not book through cheaptickets, nor will I recommend them.

This is the absolute worse booking company I have ever dealt with. Since the beginning I had to repurchase tickets that I was charged more for, tow of the repurchased tickets have the return flight wrong. Now they want me to pay extra for changing the flight and extra for the price increase of the tickets. What is this??? I'm reporting them to the BBB. This is ridiculous. I am disabled and they are making this very hard on me. I think that they keep doing this to people because they keep getting away with it. I will be on the phone first thing Monday to the Better Business Bureau.

The worst booking company I've ever given my business to. I purchased insurance on my flight and ended up having to cancel only to get a flight credit (in the midst of COVID)and not an actual refund. I tried to use the credit and they attempted to charge me double of what was currently advertised on the website. So not only was I not able to get my money back, but I couldn't even use my credit for what was being advertised and would have had to come out of pocket. A complete scam!

The worst company dont buy from here is not worth terrible customer service ? they ignore you keep you hours in the phone to make you beleave they will resolve you issue to tell you after 2 hours nothing can be done

Terrible customer service experience EVER. Would never book through a third party again. Was on hold for hours and still not able to speak with anyone. It's truly unbelievable how Cheap tickets is still in business. Flight time was changed without proper notification.

Absolutely DISGUSTED at the service I've received. My last hold time was 3 1/2 hours only for the representative to put me on hold AGAIN and never return. To say I'm disappointed would be an understatement. Will NEVER be using cheaptickets again. Would rather pay more for better service.

Very poor customer service. I was on hold for hours, got disconnected, requested a manager,but the manager was never available. I received an email saying I would be reimbursed in 7-10 business days. I called to inquire about my refund then they told me 8-12 weeks which contradict the email policy staying 7-10 business days. I will NEVER use this company again. I still haven't received my refund. I'm going to report them to the better business bureau...they are absolutely ? taking advantage of customers.

Could not reach someone. Stayed on hold for 30 minutes finally hung up and entered a call back number and they called me back

Yes, cannot locate anyone at number listed for corporate office located in Chicago. Tried to get refund for travel. Made several calls only to get disconnected and then received an email informing me in order to get refund, needed my credit card information again. again, and explained email and need for reimbursement. Transferred to several individuals and again was informed that credit card information needed to reimburse. I informed customer care personnel I was not comfortable with giving information and that there should already be a record of card used. Was told that executive manager would get involved and would need credit card number to process refund. I smell scam. I would never recommend this website for any bookings.

Worst service ever! If I do not receive an e-mail with a phone number that will reach a real person without waiting more than 2 minutes, I will cancel my reservations (I have trip insurance) and tell everyone I know to NEVER EVER use CheapTickets of Trip Network, Inc. I assume that you read these comments often so I expect to receive an e-mail within 24 hours.

This address does not exists. The phone numbers do not work. Call and get disconnected.

Cheap Tickets

500 W. Madison Street

Suite 1000

Chicago, IL 60661

United States

I have sent a letter to cheap tickets detailing my experience and the letter was undeliverable to their corporate office in Chicago. I have tried to call the phone number listed on their website and its not available. I am now trying to get a lawyer to sue them so I can get the charges dismissed against my credit card for airline tickets billed thru Jet Blue for a trip I did not take after cancelling it. This has been going on since August 26, 2016

I have tried to get in touch with Cheap Tickets corporate office with no success. My 1st letter went to Honolulu, sent it priority mail. It was returned. I sent another priority to Chicago, it has not been returned, but no response from the so called corporate office. I have attached all my paper work with a complete explanation. I want them to make good on the fact they did not cancel the airline tickets at the same time they canceled our trip to Puerto Rico. Now Jet Blue is charging us for a trip we never took. $1146.00. Can't get a hold of anyone that speaks clear English. they give me the run around. They cannot find my itinerary or the cancellation. How convenient. Capital One my credit card company has tried to help me, but Jet Blue insists we were a no show. Someone has to stop this madness. These people cannot continue running a business in this manner. Stealing our money. No one being held accountable.

Today, I booked a bundle deal (flight, car, and hotel) for September 25th from DET to ATL. I was pretty excited because the total cost came out to about $300 a person for a weekend! This is the first time I've booked Spirit Airlines. Well, shortly after paying for this trip, I received an alert from my bank flagging a possible fraudulent transaction. It seemed that Cheaptickets.com took out their charge BUT Spirit Airlines charged twice for the airplane tickets. Easy fix.... or so I thought! After being on the phone with 2 "customer service" representatives who stated that there was no record that Spirit Airlines charged me twice -- I called my bank. My bank and I both saw that there was indeed a double charge and advised the manner in which Spirit Airlines could release the second charge -- so back to speaking to "Andrew" the Spirit Airlines Customer Service Supervisor who also insisted that I was "mistaken" and was what I was saying was "not true". First, suggesting that there may have been an error in my browser during the purchase; to which I responded that Cheaptickets.com only had one charge showing -- so we could rule out the fact that I paid twice. His response was that he was not able to communicate to my bank regarding the second charge, his reason, "there is no manner which we can do this". Andrew was not willing to try and call my bank. At the end, he put the blame squarely on Cheaptickets.com and my bank and proceeded to hastily usher me off the phone -- "if there is nothing else I can help you with Ms. * I'm sorry we only charged you once". Dilemma? Oh, no siree because I work too hard to earn $528.54 for Spirit Airlines to claim they didn't charge me twice. On the phone with Cheaptickets.com to let them know what a POOR choice they make in partnering with the Dog and Pony show better known as Spirit Airlines. The Cheaptickets.com customer service representative phoned Spirit Airlines and was able to get some information (worth the 25 minute hold time) and then proceeded to call my bank while I was on the line. After sharing the information, my bank was able to proceed with a fraudulent claim charge and immediately reimburse the $528.54 that Spirit Airlines OVERCHARGED me! Point of my tirade -- it took the customer service representative from Cheaptickets.com to resolve Spirit Airlines' mistake. They have ZERO interest in preserving good relationships or encouraging return business! I called their corporate office and left a message for Heather Harvey, their listed Customer Service Manager -- if their phone customer service is any indication of what to expect, I'm not holding my breath Ms.. Harvey! Furthermore, I called my investment banker to check if by chance I had any stock in this debauchery of a company! My worse fate is that I STILL have to get on this flight!
Spirit Airlines -- you have lost my business, my family's business, my co-workers' business and now, business from ANYONE that will hear me!

Cheaptickets.com -- I am your customer for life! Please consider how partnering with Spirit Airlines has the potential to harm you!

Excellent! The absolute best service I have received in a very long time from any company. I contacted your company via phone on 3 occasions. I did not have to wait, I got a very friendly and extremely helpful agent, and most of all they each left a great impression of your organization. The gentleman I spoke with today 4/17 was able to convince a hotel manager to cancel my reservation after 2 failed attempts yesterday- he deserves to be commended! I am very pleased with the outcome and will definitely be using you again for our next travel arrangements!

1 minute!!!....one of the fastest response times ever from a booking agent.

While in transit we from Puerto Rico back to the states my father spoke to the gate agent and was informed that my connecting flight from Atlanta to San Antonio (flight #147) was cancelled. I was unaware of this as no one had contacted me explaining the cancellation prior to this point. As I was boarding the plane, I contacted my father to communicate with Airtran the dispute of the cancelled flight and to see if we could be transferred to another flight that evening. The agents said that you were notified back in April but never I received communication. This was a costly notice costing me 2 days of work and 2 days stranded in Atlanta Georgia with my 2 kids 6 and 11. therefore a $300 hotel plus food for 3 people for 2 extra days and average of $600 added to my vacation not scheduled. I was told that I should place my refundable request directly to CheapTickets.com, therefore advice on how to proceed.

I was very pleased with the Customer Service. The gal I talked to got me the flights I wanted (after the carrier had changed their schedule) and somehow even got me upgraded on the domestic portions of the journey. I hope I get this same kind of service for my next trip, which is presenting problems with seating (the airlines won't recognize my right to "preferred seating.)
For my frequent travels, I always look to Cheaptickets first.

Excellent telephone customer service. Needed to change dates of a reservation made online. Made two calls. On both I received prompt and efficient assistance in changing my reservations made online.

I want everyone to know what a terrific!!!! job Deb did for me today. I was cancelled out of my flight I'd made a month ago , by Frontier Airlines. She spent almost 2 and a half hours with me trying different easy to get through to them until she got me a new flight, no extra cost. I would have been going around in circles if I had had to do it myself. She remained cheerful, professional, understanding , and checked back with me every 4 minutes or so, whenever I was on hold and she was also. Then she waited until I could download the final reservation. More businesses need employees like her.

Sorry to hear that everyone is having issues with them, I buy tickets through Cheap Tickets all the time with zero errors. Called the customer services number to change some information on my itinerary and was helped right away!

thanks for the contact #. they were actually great and wait time was short.

ATTN: Advanced Customer Service Sales Teams
ATTN: Technology Support Team

I have spoken to Cheaptickets customer service hotline representative Gary @ number +1-312-596-5786 on Monday Aug 22 for 2 hours 30 minutes for a 4 segment flight 9/4/2011 & 4/4/2012 & 4/15/2012 & 6/7/2012, as I was unable online to complete the checkout.

While I do not mind the time on the phone it is an inefficient use of the Cheaptickets agents hourly wages.

Kayak highlights this fare for both Orbitz and Cheaptickets.. referring link to Cheaptickets is http://www.kayak.com/book/flight?code=-1997660277.APxluNK.0.F.CHEAPTICKETS,CHEAPTICKETS.200044.b944ff6d9a48a905f2b642fd521ec07b&sub=E07c963a937b&resultid=b944ff6d9a48a905f2b642fd521ec07b&sr=1&pg=0&cp=0-25-897&sc=56

At checkout online the price was $2000.44, but his over the phone price was 2014.45$... Plus an additional 25$ fee..

He was EXTREMELY helpful in looking up the prices, and dealing with my inquiry however he received an error code of RDRXCO. (purchase in invalid state).


I am awaiting a callback from KAYAK/Cheapickets/Orbitz to correct the problem by honoring to sell me the above stated ticket for the dates and times for the flights.

He had tried to sell me flights segments that became over 7 hours time between flight rather than the 3.5 hours gaps the agent and me both found and also 2 stop scenarios with increased fare prices.

Perry

(update to come)

I called yesterday and it was about a 3 minute wait and I was connected to an offshore representative. He was helpful and patient with me. I got what I needed. I'm giving it 4/5 stars, that's relative to other corporate helpdesks.

After reading all these negative comments, i was worried. However when i called to cancel a cancellation that had gone wrong - i wanted the ticket after all and called within 30 minutes to try and reinstate the tickets. I thought they were going to charge me the $175 cancellation fee, but they didnt! I dont know if this was due to their own genorosity or becasue they actually called the airline and they said it was fine. Either way i got good service today, however i was on hold for a long time before i got to talk to anybody.

That was awesome! Thank you for having a customer service line that functions correctly.

My flight home from Cancun got cancelled due to Mexicana Airlines going bankrupt 5 days before departure. I called the number I received through an E-Mail from CheapTickets, and waited on hold for 15 minutes before getting somebody. They immediately transferred my call. I waited another 5 minutes before I spoke with another agent. However, the lady was very kind and was able to book me on another flight for no additional cost. The call took about an hour, but it saved my vacation.

Cheap Tickets did a wonderful job! My husband and I got a surprise ticket to Vegas from our boss but it didnt quite fit our schedule. Cheap tickets worked really hard to change everything to fit our needs with almost no cost to us! Thanks Eve!

I've booked 4 trips through them and have never had any problems. The packages have always been great deals. Knock on wood.

they helped me out and solved my claim in 10 minnutes!i"ve been using them for the last 4 years, love 'em!

i had a great experience booking with them and they were the best price
i will use them again!

I purchased a flight ticket and scheduled the wrong dates. I called within 24 hrs to cancel, they were friendly and prompt. I got a full refund. Will definitely use their service again.

I made reservations through cheaptickets last night and found a lower fare, called them to cancel since it was within 24 hours and it was cancelled at no charge. They were prompt and I will use them again.

The only problem is that CheapTickets doesn't have their Customer Service's full info on their website. It took some time to find their phone number. Other than that, the service was fast and kind, and my issue was solved within the minutes.

Erika in customer service was great, she actually called my credit card company with my permission to have a number of charges reversed that had been charged in error. I as able to listen to both agents work out the issues and resolve them. Companies are not perfect, but when we treat people with respect and understanding we get the same in return. It was a lot of extra time spent; and when things are handled well, I am grateful. Thanks Erika and Gregory!!!

I just made three reservations with Cheap Tickets from Fort Myers through Continental and both ladies were extremely HELPFUL, EFFICIENT AND COULDN'T HAVE BEEN MORE CUSTOMER SERVICE FRIENDLY! I had questions on line and they walked me through all three bookings I had to do. Superb and a relief. I also booked a recent flight to Michigan - same great service and efficiency.

There was no customer service number on the website at all. This number is it!!!!

Very long wait times but go someone live!

called the number and the support person was very friendly and helpful. They provided me the information I was needing.

It would be very nice to have this number listed on the actual website versus having to google it.

I understand that it can be very frustrating and expensive to change flight time/dates because of conflicting schedules. At Cheaptickets we try our best to accommodate your request and try to the best schedule and inexpensive ticket. Unfortunately the fees from the airline are mandated by the airline that issued the ticket and the fare difference is between the new ticket and old ticket that you purchased. You mention that no information was advised that fees would apply when you make a change the fare rules are available before you can confirm the reservation. That is the reason why you are asked if you agree to the conditions. In cancelling reservations for flight you also mention that nothing is mentioned that the airline will hold the value of the ticket for future travel. Again this is in the fare rules of your ticket. I would suggest that you read through the fare rules at least "Penalties" part. You can't always blame Cheaptickets for what happened to your flight schedule. Airlines will change flight schedules if needed whether you agree or not depending on their business need. We do not again do not change flight schedules as we do not have the authority to do so only the airline does. If they do we try our best to find you a schedule that will work for you within the parameters set by the airline. As in every service industry we can not please everyone sad to say more people complain than people who are thankful for the help rendered.