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CheapTickets

Customer Service Ratings and Comments

CheapTickets is ranked #33 out of the 219 companies that have a CustomerServiceScoreboard.com rating with an overall score of 70.76 out of a possible 200. This score rates CheapTickets customer service and customer support as Disappointing.

NEGATIVE Comments

25 Negative Comments out of 36 Total Comments is 69.44%.

POSITIVE Comments

11 Positive Comments out of 36 Total Comments is 30.56%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
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  • The automated system is HORRIBLE. I finally got to talk to someone after 20 minutes of being on hold, who said that he was not capable of helping my situation and needed to transfer me. After about 18 minutes of Nutcracker music, I was told I was being charged $300.00 to USE A CREDIT, and then $100.00 to rebook. RIDICULOUS, I would never recommend this company.

    jennily.diaz 2/7/10 11:19AM

  • Worst online travel agency. Not only they gave me the wrong information which ruined my entire vacation they did not even try to assist me and fix the problem.More it is quasi impossible to reach the customer service when you need them and if you do reach them they will just bounce like a ball on the phone from one person to another without responding to your claims. i will not recommend this website to nobody and i will actually warn people of it . Its bad bad bad and I work in the tourism industry.

    Anonymous 1/27/10 12:44PM

  • WILL NOT USE CHEAP TICKETS AGAIN!! I received a "courtesy cancellation" on September 2nd. My money was supposed to be refunded within 48hrs. It is 4 months later and I have yet to receive it. Cheap Tickets said they refunded it to me but my Bank says otherwise. My bank is currently filing a dispute with Cheap Tickets to get my money back. So frustrating. Lesson learned...will not use 3rd party bookers again.

    Dana 1/20/10 12:59AM

  • This frequent traveler will NEVER use Cheap Tickets again
    I recently purchased tickets from San Francisco to Fiji, for a vacation. As most know, we cross over the international date line right before Fiji, which adds a full day to the date at the destination. Cheap Tickets’ itinerary did not reflect this date change. I consider this to be as basic as it gets for the travel industry. According to the itinerary, I was supposed to land on Tuesday and then, 7 hours later, fly on to Vanuatu on a smaller, local airline. There’s only one way to get to Vanuatu and the flights are only on Tuesdays and Saturdays. I had reservations for a very nice apartment on Vanuatu starting Tuesday, for 7 nights. As we were taxiing to the gate in Fiji, the flight attendant, of course, announced that it was WEDNESDAY. I had completely missed my plane the day before due to this huge error on the itinerary and lost $700 in the apartment reservation, due the lodge’s cancellation policy.
    In the end, I could have accepted this mistake but when I called CT, they took ZERO responsibility for this error. Several of the customer service agents didn’t even know about the international date line so were unable to understand where the problem was or what error had been made.
    I had to call several times and escalate several times. I encountered plenty of excuses, can’t- do attitudes, brick walls. I was told over and over that there was nothing they could do for me. After several hours of aggravation on the phone, the best I had been offered was an insulting $45 “goodwill” gesture. Urrrrggg…The company has absolutely no process in place for complaints, customer service is very circular and the training of the agents is atrocious.
    I eventually got a refund of my $700 but I had to fight tooth-and-nail to get it and no valued customer should ever be treated this way, after losing a large sum of money due to someone else’s mistake.
    I have sent a 14-page letter to Mr. Barney Harford, President of CT. We’ll see if there’s any response at all.

    Sue 1/13/10 8:47AM

  • It is virtually impossible to get a live person on the phone. Very irritating!

    Anonymous 12/22/09 9:52AM

  • This is the weekend of The Big Snowstorm 2009 up here in Washington DC. I had a flight out of Reagan on 20 Dec, purchased through Cheap Tickets. At 0400 am I found out my flight is cancelled by US Airways...now I'm in a battle between Cheap Tickets and US Airways over who should be helping me get rebooked. US Airways says Cheap Tickets...Cheap Tickets says US Airways. Have spent a total of 12 hours on hold for both parties...I'm never buying through these third party bookers again.

    Anne 12/20/09 1:45PM

  • The customer service reps that I dealt with were difficult to deal with. I will never use Cheap Tickets again.

    diane1956 12/8/09 10:39AM

  • WORST TRAVEL WEBSITE EVER! My mother died and in my upset state i accidentally booked the tix for the wrong way...instead of VA to FL I booked the tix FL to VA...I called them and explained this to them and they gave me the run around for DAYS!!! Then they said if i wanted to switch it it would be $150 re-booking fee+the difference in ticket prices!!! I NEVER EVEN GOT A REFUND! Im still fighting this and I missed my own mother's funeral because they screwed me over. I will NEVER use Cheaptix again! EVER! I suggest, if you value your money, that you dont use it either. Plus they're impossible to get a hold of...I was on hold for over 45 mins.

    Anonymous 11/30/09 7:11PM

  • They are such a useless peoples i have ever been to , i mean they are having all fake fares and detail what ever they have shown in their web page , I have booked my ticket and they changed price for that but next day i have received one email that we are sorry the airlines could t conform that seat , that's ok for me but my problem is they should have gave my money back on the same day but they wont do that now it was almost 15 days for me to call them daily and asked for my money back but they didn't help me out and now i have decided to sue them

    Anonymous 11/26/09 11:24PM

  • I booked a hotel/flight package through cheap tickets for my mother to attend my wedding in Vegas. My wife to be knows by mother by "Gail" as this is the name she goes by, so we booked first name gail on the reservation. However, my mothers actual name on her drivers license is "Sylvia Gail" (my mother goes by her middle name) When we realized the error, we called cheap tickets to ask them to make the correction so my mother wouldn't have any trouble getting on her flight. The people at cheap tickets were so inflexible, like they were reading a script "no name changes", no name changes". We continued to tell them we are not changing the person, just adding the full name. They basically told us even this minor change could not(in my opinion, would not) be made by them, that we could not cancel, and that if she couldn't get on the plane, there was "nothing they could do";basically we would be out 600.00. My mother does not have a cell phone or a credit card, and if she has trouble at the airport, she can not even call me to let me know or purchase another ticket. I'm still working on getting it fixed; United airlines was very cooporative in authorizing cheaptickets to make the name change and reissue the tickets, although their policy is also no name changes (they understand that sometimes mistakes happen) Cheaptickets doesn't seem to care that my mother and only parent may miss her only child's wedding because the can not help me fix this minor error. I'm still working on getting this fixed; needless to say, I will never book through cheap tickets again

    Silverside 10/2/09 7:30AM

  • CheapTickets is a complete nightmare. I spent two months trying to rebook a cancelled flight. And another two months trying to get my reservation confirmation from them. To add to my fun, my original airline was no longer on the website and they were completely clueless about what to do. They insisted on transferring me to no less then 5 people each time I called. Each time I had to give the new representative all of my informaiton again. Of the 30 times I had to call, each time they shuffled me through various representatives that were clueless. They blamed the airline and basically told me to take it up with them. I called the airline and they had no problems with me rebooking the ticket and were happy to discuss it with me. They also said this is a constant problem with CheapTickets and people call all the time with these problems with CheapTickets. After two more conversations with all 3 of us on the line, CheapTickets finally rebooked the ticket. They did not send me a confirmation, although they assured me they would. I wrote them as instructed on their website and still no reservation. I am currently on the phone with them again and they can't seem to find me reservation again. After insisting that I had a reservation, they have finally found it and guess what?!! They booked it wrong. Shocker. I have to pay in order to have it fixed. So I'm finally throwing in the towel and just accepting my current reservation. The rep assured me once again that I will receive my confirmation within 24 hours. I know better now, so I insisted he give me the confirmation number with the airline in case the confirmation never shows up in my email. I am usually very nice to everyone and have no problems working with companies and representatives, but this "company" is a joke. No one should have to deal with this kind of "customer service" and you can believe I am reporting them to the BBB. Stay as far away from this company as possible.

    LJ 9/24/09 5:55AM

  • You would think that when you called for the 3rd time to explain how you paid twice for your hotel because the hotel never received your cheaptickets reservation that you already had paid for (thank god the hotel had a room, and cheaper than you had paid at cheaptickets)and they told you they were refunding you, that it would be the last time you had to call...

    You'd be wrong, and you'd call yet again and hopefully this time when they said they were refunding you they actually were, but you'd still have to wait another 5 business days.

    If I ever use cheaptickets again I deserve to have this happen to me again. And that goes for the rest of you...

    granth14 9/22/09 12:31PM

  • First of all Cheap Tickets should have their contact phone number on their website. This tells us they are not interested in their customers talking to a live person. Next they were not able to help me because of some inexcusable glitch in their system. I wish I had read all of the negative comments presented on this site before I had purchased the tickets from them.

    Anonymous 9/3/09 8:26AM

  • My husband used CheapTickets last year and we will never use them again. I tried to cancel his ticket less than 6 hrs. After purchasing. He was being deployed and couldn't go on his scheduled trip. I called customer service (what a joke). I couldn't understand a word she was saying. I spoke with several people none of them spoke clear understandable English. Long story short they ate up most of the money paid for the ticket in their BS fees. It's highway robbery and I can't believe they are getting away with it. This company STINKS!!!!!!!

    Anonymous 9/2/09 6:11AM

  • The number being available is pretty much useless. Cheap Tickets is one of the most horrible sites to buy tickets from. If you need to change or cancel a ticket, expect to pay twice as much as the original ticket cost. I would recommended buying directly from the airline or useing another site.

    Anonymous 8/20/09 10:50AM

  • I tried to cancel/change a ticket I purchased 30 minutes ago, but instead spent 10 minutes looking for a customer service number, and another 17 minutes being put on hold, only to hear from someone that didn't speak a word in English that he doesn't handle international flights, and transferred me to another operator, and was put on hold for another 8 minutes. Then, the person said with a thick accent that she couldn't help me, and told me contact the US Airways. I called US Airways,and they said once I cancel, I'll incur $150 service fee, but if I contact cheaptickets, I should be able to get a full refund since I just purchased a ticket. Making long story short, I spent 2 hours calling cheaptickets and US Airways, only to incur $150 in fees. I will never use cheaptickets again.

    Anonymous 8/14/09 8:03PM

  • I will never use Cheap Tickets again. If you want to show up at the airport only to find out you don't have a seat on any of the flights you have already paid for than this is the company for you. If you want to re-purchase the tickets you already paid for at the gate where you have been holding the line up for 30 minutes; then do not hesitate purchase through Cheap Tickets.
    I am not one of these people. Cheap Tickets blames Delta and Delta blames Cheap Tickets and a month later with no resolution to this mix-up I blame them both. I will never travel with either again.

    Anonymous 8/6/09 2:50PM

  • First I had a problem trying to find the phone number for customer service at cheap tickets, as it is not listed on the home page, finally after finding it, I called and was placed on hold, finally received operator, that I had problems understanding, he finally advised that he was unable to handle my problem as it was an international flight, after being placed on hold for about 15 minutes he transferred me to another number, I was again placed on hold, being advised that cheap tickets was experincing excessive hold time due to amount of calls, with the service they provide this is understandable, I was on hold for nearly 25 minutes after which time I was informed that they could not send information to my printer, I asked to have it send to my e mail and I would send it to my printer, was informed they could not do this, evidently they hire electronically challenged people I will never use cheap tickets again, and will advise fellow travelers to stay away. Get your customer service department straightened up.

    rotew 7/24/09 6:43AM

  • most of the times I am very patient with anybody..but I have to say that cheap tickets customer service is a joke...first of all there is no number on their website..so you have to research it...then after holding for 10 min I got someone and he does not know what to do, so he transfered me...after holding for another 15 min I got someone who does not even know enough english and on top of that have a bad accent...never booking with them again

    anonymous 7/20/09 11:30AM

  • Absolutely....the customer service phone number should be listed on the actual website!!!!!!!!!

    Anonymous 6/11/09 2:45PM

  • Cheap Tickets basically stole $341.69 from me. Terrible customer service, took my ticket and then never issued me a credit...just a nightmare. They are a terrible company.

    Outraged 5/29/09 6:02AM

  • cheap tickets customer service is an outright joke.

    Anonymous 5/19/09 5:33PM

  • Worst service available, even the agents acknowledge it.I can't imagine these people will be around much longer

    RJR 5/15/09 10:44AM

  • I would strongly advise anyone not to book with cheap tickets. The service is poor and your unable to find a contact number on there website.....it's just ridiculous.

    karmen Jones 5/14/09 10:45AM

  • Long wait times. Some of the reps were rude. They did not address my issue after 3 hrs of waiting.

    Anonymous 3/17/09 7:10PM

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  • they helped me out and solved my claim in 10 minnutes!i"ve been using them for the last 4 years, love 'em!

    cheoman 1/19/10 10:14AM

  • i had a great experience booking with them and they were the best price
    i will use them again!

    chris n laura 12/9/09 10:11PM

  • I purchased a flight ticket and scheduled the wrong dates. I called within 24 hrs to cancel, they were friendly and prompt. I got a full refund. Will definitely use their service again.

    Anonymous 10/2/09 8:26PM

  • I made reservations through cheaptickets last night and found a lower fare, called them to cancel since it was within 24 hours and it was cancelled at no charge. They were prompt and I will use them again.

    Anonymous 8/21/09 12:46PM

  • The only problem is that CheapTickets doesn't have their Customer Service's full info on their website. It took some time to find their phone number. Other than that, the service was fast and kind, and my issue was solved within the minutes.

    Anonymous 6/17/09 11:07PM

  • Erika in customer service was great, she actually called my credit card company with my permission to have a number of charges reversed that had been charged in error. I as able to listen to both agents work out the issues and resolve them. Companies are not perfect, but when we treat people with respect and understanding we get the same in return. It was a lot of extra time spent; and when things are handled well, I am grateful. Thanks Erika and Gregory!!!

    Mickey Plum 6/17/09 5:42PM

  • I just made three reservations with Cheap Tickets from Fort Myers through Continental and both ladies were extremely HELPFUL, EFFICIENT AND COULDN'T HAVE BEEN MORE CUSTOMER SERVICE FRIENDLY! I had questions on line and they walked me through all three bookings I had to do. Superb and a relief. I also booked a recent flight to Michigan - same great service and efficiency.

    Rinko 6/4/09 9:23PM

  • There was no customer service number on the website at all. This number is it!!!!

    Very long wait times but go someone live!

    Anonymous 5/13/09 7:51AM

  • called the number and the support person was very friendly and helpful. They provided me the information I was needing.

    It would be very nice to have this number listed on the actual website versus having to google it.

    Anonymous 4/20/09 6:39AM

  • I looked everywhere on Cheaptickets web site but could not find their phone number. This number works. I make several calls regarding credit card issues. Their agents were helpful.

    Travaler 4/8/09 9:45PM

  • This number worked after hours for Cheap Tickets Customer Service. I could not find a number on their website anywhere. But the agent was helpful and courteous.

    Anonymous 3/9/09 9:40PM



  Contact Information  
Customer Service
888-596-5860
Complete CheapTickets customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete CheapTickets customer service phone numbers and contact information at ContactHelp.com
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