Chevrolet Customer Service

User Reviews, Ratings and Comments

Chevrolet customer service is ranked #305 out of the 628 companies that have a CustomerServiceScoreboard.com rating with an overall score of 35.94 out of a possible 200 based upon 277 ratings. This score rates Chevrolet customer service and customer support as Disappointing.

NEGATIVE Comments

255 Negative Comments out of 277 Total Comments is 92.06%.

POSITIVE Comments

22 Positive Comments out of 277 Total Comments is 7.94%.

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I have a 2007 Trailblazer LT 4x4. It has been babied and garaged it's whole life and now has 80,000 miles on it. It is still like new inside and out and we loved it up until the gas gauge stopped working. Come on GM !!! You can go buy the biggest piece of crap worn out Ford Explorer on the road and the gas gauge works! And now you want us to pay almost 600.00 to fix it? I feel this is just wrong and you should fix it under warranty and recall the other thousands of Trailblazers, Envoy's, Raineer's, Bravada's, Saab x-9's and Isuzu Ascenders that have this same problem. There is nothing we could have done to make the gas gauge stop working. HELP !!!! Anyone agree? (their probably laughing) I still love the Trailblazer though, I wish we could get the 2013 over here in the US. Oh yea, what's up with that?

Phoenix Musician 5/2/13 6:25PM
i have a 2009 equinox 68 thousand miles on it need"s a new gauge cluster 590 yeah five hundred and nintey dollars just to fix the speedomiter and gauges.all vehicles i have had in my life i have never had of axpected something like this i know of to others with the same problem. the dealed wants so bad to sell you a new car once its sold they want nothing to do with you and wont even work with you to try to help a little i dont know how i will make my next payment it was a hard hit im just not as rich as others sorry for that

james 4/30/13 11:30AM
I have a 2005 Chevy Classic or should I said..2004,2003 because
these all the parts it need 04...brake shoes or pads transmission
Hose,2005 starter....2003 fuel pump why would make a car with
this manydiffernt years my brakes are so loud ..I just don't get it
Not happy at all.

Not happy 4/28/13 8:30AM
Absolutely horrible experience with Chevy Customer Service. Primary issue- call center is in Manilla and there is a huge communication barrier. My rep is useless and �doesn�t have a supervisor that I can talk to�, that�s neat! After a month of calling them, I am no closer to any type of resolve. My 2008 Tahoe has a disintegrating dash and door handles falling off due to poor engineering and I can�t even get a discount on the repairs? This will be my last Chevy product!

TahoeDad 4/20/13 12:28PM
I have a 2005 Chevrolet Trailblazer EXT LT staight6 4.2lt engine. It had 10 miles on it when I bought it 54,878 miles and 8 years ago. It has been nothing but a pain Now after 5 blower resistor packs I have been told that the ac selector control panel should have been changed 6 years ago when the first blower resistor pack died. The control selector and plug are completely melted and I was told that it was surprising that it did not catch fire. So if you want to roast hotdogs while driving buy Chevrolet you will definitely be able to.

Idgit 4/18/13 10:18AM
Chevrolet INDIA, I purchased Beat with great enthusiasm as i always craved for this thrilling brand but the day after i purchased Beat on 29th october 2012 from S V MOTORS-AMRITSAR all about Chevrolet turned opposite as there is not even a single call for servicing from day one. Person named mr manpreet who sold me Beat with so many promises was unavailable & never picked my phone once 1st month passed. I kept my cool even when he shown me features of Beat petrol & then gave me Beat Petrol with LPG. However despite this debacle i went ahead & took whatever Chevrolet offered me. Then there was offer of exchange bonus cheque of rs 20000/ as i sold my maruti thru your Amritsar show room. I was told by ASR office that i will get this exchange bonus cheque after 2-3 months but i was shocked to know that till date no information regarding cheque is available with S V MOTORS-AMRITSAR. It was surprising as after 6 months no one in office is sure when cheque will be given to undersign. Dont you think its very disturbing as even after 6 months no whereabouts of exchange bonus are known to such a big companys big showroom in big city like Amritsar. I am sure Global Company like Chevrolet will certainly do the needful after going thru this mail. regards

-- Rakesh Khanna
GM-Sales
Ravenmac Pharmaceuticals Pvt Ltd

Rakesh Khanna 4/18/13 3:42AM
Over My entire life (a forty year period) I purchase Toyotas, Hondas, Mazada, Nissian, etc. never an American car as they were not very trustworthy.
In 2008 I retired as a teacher, and for some reason I deciced to buy an American car.

Just a I always believed,Big mistake!!!! I can not tell you the things that have gone wrong with my chevy aveo.

Today was the last straw! When I turned on my air conditioner
for the first time this year, guess what? no cold air.

Everyone said Oh! your car is so new it probably needs freon.

After taking the car to several services dealers including the Chevy Dealer it became a reality that the entire air conditioning system, compressor,dryer and whatever else is
included in an air conditioning system needs to be replaced,
at a cost of $1,300 to 2,000.

I purchased the car December 31, 2008, so really the car is only been driven for 4 years and few months. At the present time, the car has 31,610 miles, it did not even make it to the
36,000 miles, but it did pass the 3 years, meaning no warranty.

Considering the months an air conditioner is not used due to weather conditions, the air conditioner, was only used for about two years, hardly not enough time for the entire system
needing to be replaced. This will be the last Chevy or American car I ever purchase as my belief that they are not trustworthy is indeed correct. Thanks, but no thanks. I really
believe this car would last for years. Now I have to start all over again, this car is a lemon.

Anonymous 4/17/13 1:45PM
i have a 2004 monte carlo ss and this is the third time i have had heater troubles. 2006 and 2008 .this is ridiculous especially living in las vegas!!! there should of been a recall.it is a loud clicking sound from the passenger side/ glove compartment area. with no heat. just a shame. wish chevy would recall this just a shame , you buy a vehicle and spend thousands of dollars on them and this is to no owners neglect . this is chevy's down fall and they should recall it!!

smoke14girl 4/5/13 5:10PM
I have been trying to get ahold of you about my Chevy Llumina that is losing all it's paint. I'm not not the first one to have this problem. It's a 1997. I've found alot of other cars that are doing the same thing. It seems to be a default of your factory. I want my car far fixed or I will sue! By the way, they are all white cars.

Martha Mahaffey

Anonymous 3/26/13 3:27PM
I have a warranty issue regarding a part that never should have failed. Customer Service at 1 800 222 1020 is actually in the PHILLIPINES!!! The customer service rep (name was Romeo) was reading from a script, and ultimately lied when he said he spoke to the Dealers Service Mgr,that the engine was abused and the claim refused.
The Svc Mgr said to me that was untrue!
Customer service rep (Romeo) also put me off on an appeal to his superior.
So sad that the US Government bailed out GM, our area lost 600 call center jobs and GM Customer call center is in the PHILLIPINES!
I'm not done yet!

Blue Yonder 3/19/13 1:12PM
to the manager of chevrolet my husband is leasing a car from bournemouth eden garage through motorbility and two weeks ago we took it in for aservice.they said it wont be long mr gilbert then they told us that there was a problem with the oil filter and we would get it back the next day so we came home and then they phoned my husband up in the evening to say that they could not a new filter untill the end of the week my husband is dissabled so he aksed for a curtesy car only to be told that they did not have one so phoned motablity up and they got in touch with the garage and then they were disputing who was at fault anyway we did get a hired car on the seventh of march .we still have not got our car back and we have not had any calls from your company to tell us what is happening i think it is disgusting .we have achevrolet for nine years .we will not have annother one thiis the last chevrolet we will have after care service is terrible a very unhappy customer .mr george gilbert.

george gilbert 3/18/13 8:41AM
I have brought a 2011 subaru impreza from kingdom chevrolet. The radio did not work and when I ash for it to get fix, I was just lied to. They told me that subaru was responsible for the vehicle and that they couldn't fix the problem.I will never buy from them again.

Anonymous 3/12/13 3:21AM
2005 Z71 crew cab purchased Feb. 2005, build in July, 2004 First 36,000 miles; rear end rebuild 3 times. Steeling column replace 3 times, bent frame vibration, cruse control surge not fixed.
Filed a lemon law suite in Tennessee, Only got an extended 60,000 mile warranty.
Engine fails at 106,000 miles, replace with new factory engine. Dash vents throws out hot air at time, have to pull side of road to shut engine off 10 seconds and restart for normal air. When I spin the rear tires a little it always sound like I was unloading a 32 pistol.
This truck is mostly driving on the highway with only pulling a light weight trailer maybe twice a year. I drove Fords for 20 years with not sure what my next truck will be, maybe a Ford or Toyota.

Other than GM guy 3/4/13 11:51PM
I have a 2007 Malibu that my fuel pump is messing up. Has long has my tank is between full and three/fourth of a tank the gage ok. but than it will drop to say it low in fuel. which I know it not. They have had recall on 07 malibu fuel pump but my # is not one of them. I have been told if I have it fix than a recall come out they will not give me my money back. If some 07 malibu has a recall about fuel pump. Who can help be on my. Just like the noise in my dash they told me it was nothing,but when it start all i do is wet my windshield and turn my wiper on the sound gone. strange they couldn't they nothing. I want be buying another chev.

Anonymous 2/26/13 7:51PM
I Have Chevy Selverado Extdended Cab With The Back Door Not Sealing Right. I Was Told To Close The Dooor Harder. The Dealer Ship Is Wommack. The Paint And Body Shop Put Greese On The Hinge And Acorrding To The Service Writer The Problem Was Solved. I Was Also Told They Had The Same Problem With A Four Door Truck. My Replay Was Did You Fix That. I Was Told They Said To Close The Dooor With More Force. Now When The Passanger Back Door Closes With A Gentle Push But The Driver Side Door Needs To Be Closed With Much More Force And Pushed In A Certin Area On The Door Then Something Is Out Of Wack. Also I Had A Oil Change Along With A Tire Rotation. The Leather Interior Is Cream Color And Shows All The Greese On The Seats The Mechanic Left Behind. There Is Greese Stains After Cleaning On My Part. The Tires Each And Every One Of Them Had Different Pressure. Do Not Worry I Took Care Of That Myself. Maybe You People Should Look Into This Dealership More Closely. I Am Very Very Unhappy With Them.

Anonymous 2/18/13 5:58PM
I purchased a brand new 2011 Equinox. About six months later the radio and blue tooth connection was going in and out. I took it to the dealer and they diagnosed it but would replace it becuase it was working at the time. I went back twice and the final answer I got was it cost to much to replace if it wasnt always broken. I will never by another chevy and anytime I need my car fixed i drive 52 miles one way to another dealer.

I hate Chevy 2/15/13 6:28AM
I am so frustrated right now!!! I purchased a 2013 Chev Camaro on 12/15/12, the week after I purchased it, it left me stranded cuz it wouldnt start( got towed into the dealer and they said they had to reset the comp) on Jan 31 it wouldnt turn off( took the key out of the ignition and it continued to run)- got towed in to dealer and they said the comp needed replaced so they replace it , picked up my camaro on Monday Feb 4th and drove it til Thurs evening when i took the key out and it continued to run yet again, So now it is at the dealer and they are trying to find out what is wrong with it. So in less than 2 mths my brand new car has been towed in to dealer, and I am now going on day 9 of not being able to drive my brand new camaro!!!! I have called GM and set up 3 seperate service claims with them yet they dont care . I have told them that I believe there is something seriously wrong with my car and they should replace it......but everytime someone calls me from they tell me they tell me they have to check into it. This is UNACCEPTABLE!!!!!!!!!!!!

KIMBER_MARIN 2/11/13 12:59PM
I bought new 2oo7 chevy colorado ,got an exspensive extended warranty,then at 110,000 miles later after the warranty runs out,problems start.truck was idling sitting still,and the engine locks up.it's a 5 cylinder,the same engine thats in a h-3 hummer.what the hell is going on.took it to ron carter in alvin,and 130.00 dollars later they said yes your right,the engine is locked up,but for over 7,500 dollars we can get you a new engine.I have six more months left to pay for a truck that I cannot drive . I found a private mechanic shop in houston that could look at it. they said the valve spring broke letting the valve drop down letting the piston collide thus cracking both the head and the block seeing how both are made of aluminum,making this engine unable to rebuild. so they had to find a usable used engine and rebuild it for about 4,500 dollars. this happened to an engine with the oil changed about every 3,000 miles .this sounds like a defect and the chevy dealer in alvin,tx said this was the first time they saw a chevy colorado 5 cylr. do that ,but offered no help to try to get chevrolet involed to help with a solution being 10,000 miles over a 100,000 mile warranty.I can't help thinking that if this was a toyota pick up if I would be talking about this problem,which I am inclined to say will most assuredly my next pickup.

Anonymous 1/28/13 6:51PM
Purchased a 2012 Chevy Cruze. From day one it smelled like it was burning. Smell got progressively stronger the longer the distance it was driven. Brought it back 5 times in less than 6 weeks. Dealer service and GM engineer said it was normal and it would PROBABLY go away. After 2,400 miles we couldn't stand it anymore. Our only alternative through the dealership was to trade it in on a 2013 with an additional cost of almost $3,000 to us for a vehicle with options we didn't want. We contacted Chevy Service many times with no call backs and the one person we thought might help told us to write a letter. We paid the extra money and SURPRISE the 2013 doesn't smell like it's burning up. Chevrolet does not support it's product or customers.

Barb Hahn 1/27/13 8:55AM
Own a 2010 Tahoe. Wiper motor failed in multi-day snow storm in Buffalo, NY. Pulled over at a repair shop a few hundred feet from where it happened and called three local GM dealerships to get vehicle in. This was Saturday during Christmas/New Years holiday and could not get in for five days. Had replaced at repair shop for $300. Was told by 3 GM service people and person who replaced and was told it was "for sure" a defective motor. "Motors should last no less than ten years with normal use". Dealt with a few good customer service reps, but the last one who delivered that GM would not cover any part of the repair was rude and childish. I told them I would pay the $150 labor as I had it replaced due to safety and traffic law concerns outside of GM facility, but the defective motor should be covered. They told me I needed to drive to the nearest dealeship (which I had called and was pushed off five days), five miles away, in a snowstorm, to get the repair done. I asked if GM would pay my ticket should I be pulled over or my legal expenses should I hit another driver. He said they would not. I own three GM vehicles right now, and I will never buy another. A company that will not provide me $150, when I've probably given them $20K plus in profit on the vehicles I own, is about short term greed and gain and is not thinking long term about their future ability to keep customers. I happen to be intrenched heavily in the local business community and an executive for a seven thousand person local company that buys a hundred or more GM vehicles a year. I will personally guarantee that no GM vehicles will be bought by me, any local town that I am on the board of (3 towns) or the company I work for. That should be good for between 100-150 vehicles a year. I know they sell millions, but short sited thinking will cost them if they behave this way everywhere. I can sleep at night knowing I'll cost them between $500,000 and $750,000 a year (100 to 150 vehicles at $5K profit each). Short sited thinking is doing something other than what's right, replace the $150 part that's defective, and keep that money coming in long term. Setting a meeting with a local Ford rep will be something I look forward to.

MJP 1/14/13 11:56AM
i purchased my 2011 cruze in august 2012 from Gound Chevrolet in Nacodgoches, Tx. it was a used car and had a few paint scratches on it. before i signed the papers, my car salesman told my mom and dad and myself that he was going to get the paint fixed for me free of charge. i got home and realized there was a dent in the back bumper. i called the salesman and he told me he would get that fixed as well. i made an appointment to get everything fixed. i called him that morning and told him that i was going to drive down there after i got off work between 4-4:30. he told me that he had everything set up. (a replacement car so i wouldnt be stranded) i live an hour and a half away from the dealership, and he knew that. when i got down there at 5:45, no one was in sight. i called the salesman and told him what was going on and he told me that i was supposed to be there before 5. which he failed to mention to me when i had called him earlier that morning. so i went home. i made another appointment and took my car down there again. took off work this day to get there in time. i had made a list of what was wrong with the car and gave it to him. he read off everything that was on it and i went around and pointed everything out that needed to be fixed. he then told me that the latest id have my car back was on Wednesday. plenty of time to get everything fixed. he gave me a replacement car which was the dealerships lender car, an older Chevy Lumna. i was scared to drive home for the sake of breaking down. i almost got in a wreck cause the breaks dont work well. i called him Wednesday morning and he said it still wasnt ready cause it had been raining and the paint wasnt all the way dry. so i called again Thursday morning and he told me it was ready. i told him that i wanted him to lock my keys in my car and put them under the drivers floor mat, i have another set. so after i got off work i drove down there and did what he asked me to do with the lender car. when i got to my car, not only was it unlocked but the driver side back door was not closed all the way. to the point that you can stick your fingers between the crack and open it not even touching the door handle. also, the paint chips he told me he would fix were not fixed. not a drop of paint touched my car. the next day i called the general manager of Gound Chevrolet and told him my story. he said he would talk to the salesman and get to the bottom of it. later that day, the salesman called me and asked what was wrong. i told him about everything and he said that he didnt say that he would fix the paint, just the bumper. and that the whole door would have to be repainted to make it look better. but he failed to tell me on Wednesday, the first time i called, that the paint couldnt be fixed. he told me the paint wasnt dry and kept me out of my car for another day.
i am very displeased with the way i was treated. i would not recommend this dealership for anyone.

Anonymous 1/11/13 2:41PM
January 5, 2013

To: Chevrolet

RE: Service Complaint

My latest experience with Chevrolet�s Service Departments was very disheartening. I own a 2004 Chevy Avalanche. Bought this truck in 2003 brand new, my greatest experience in buying my first new vehicle.

In July 2012 I had a problem with my vehicle passing state inspection because the engine light kept coming on. On July 26, 2012 I brought my truck to Casey Chevrolet, Newport News, Va., for service. The service advisor Mike said that my Catalyst converter was the problem. I had them service my vehicle replacing the catalyst converter for $1,040.42 (receipt#1 enclosed). Several weeks later the engine light came back on. The code said the Mass Air Sensor was the problem. On Oct 17, 2012, I returned my vehicle to Casey Chevrolet and again let them service my vehicle replacing the MAF sensor for $385.75 (receipt#2 enclosed). A couple of months I was about to travel home to New York, when the engine light came back again. I assumed it was time for a tune-up. I went back to Casey Chevrolet for a third time, on Dec 20, 2012. They changed my spark plugs, oil and filter for $309.60 (receipt#3 enclosed). While driving my vehicle from Virginia to New York. The whole way I felt my truck losing power, hesitating and jerking when I stepped on the accelerator. Then it eventually began to stall and shut off, needing for me to turn the ignition over and over to start it again.

On Dec 31, 2012, I took my truck to Bical Chevrolet in Long Island NY to have a diagnostic done again to find out why my truck kept stalling. Additionally, I complained about a problem with my truck�s steering. The service advisor Bradley said that even though I arrived at 730am it was New Years Eve and that they would not be able to do a diagnostic test until Wed. Jan 2nd. On Wed at 430pm Bradley called to tell me that the only thing they saw was the engine code for the Mass Air Flow Sensor. I explained that I had recently had the MAF sensor replaced by Casey Chevrolet in Virginia. Bradley said the technician would continue to investigate the problem checking the electrical wiring and the vehicle�s computer and that he would call me back when they found something. Thursday, there was no call about my vehicle. Friday at 9am, I went to the dealership to see what was taking them so long. Bradley pulled out a work sheet and began explaining a litany of problems with my vehicle. First he explained I had two bad fuel injectors needing to be replaced, along with a throttle body assembly. Next, for the steering problem I was told it needed Idler arm, pitman arm, Intermediate steering shaft and wheel alignment. Additionally, I was also told my vehicle needed both front and rear differentials and transfer case serviced. Cost of repairs totaling approx. $3,500.00. I explained that I could not afford all the work needed at one time. I asked to have the stalling problem corrected first and agreed to pay $1,300.00, for the fuel injectors and throttle body assembly repairs.

At approx. 130pm that same day I returned to pay and pick up my vehicle. I drove to my home in NY approx 3 miles away. While parked still sitting in my vehicle it stalled three times. This was the problem I just paid a lot of money to have fixed. I immediately called Bradley and told him I was returning my vehicle.
I arrived back to Bical Chevrolet and turned my vehicle over to a service tech while I waited. About 45 minutes later he came back with my truck. I asked him what caused the problem. To my shock and disbelief he told me that the Mass Airflow Sensor installed by Casey Chevrolet was defective and that he changed it. WAIT!!! After waiting 3 days and paying over $1300. You changed a MAF sensor costing $385.00 (already paid for with 12 month 12,000 miles warranty) in 45 minutes! I felt truly victimized. I went to speak to the service advisor Bradley and the Service dept manger Tony. I explained that on Wed Jan 2, 2013 they found the diagnostic test indicated a problem with the MAF sensor. Instead of a cost effective approach by replacing it right then they decided that I should be exploited and charged for repairs not needed at that time. The $1300 they could have saved me by replacing a MAF sensor ( a part already covered) could have been used towards the more urgent steering and differential repairs . As a result of my experience with Chevrolet repair service, I am out of $1300 and I still have a steering and differential problem with my vehicle. I am truly dissatisfied and fearful of letting Chevrolet service my vehicle ever again

logman 1/5/13 5:06PM
I bought Chevrolet Cruze and I am extremely disappointed with their service and attitude!

Anonymous 12/14/12 11:08PM
My 2009 Silverado 4WD was one month old when the first snow fell. The 4 WD didn't work. The next winter, the same thing happened. Now, with 21,000 miles, and still within the 3 year bumper to bumper warranty, both front rotors and brakes need replacing. But chevy won't cover it, as it is a maintenance issue. How do you maitain a rotor? Towel it off each night before putting it to bed? $600 repair.

guitarjim 12/8/12 9:13PM
My Chevrolet Lacetti Stationwagon 1.8 Auto was just out of Warranty and only 18000 miles when I had to have the auto transmission switch replaced at cost of £120. Not happy I phoned Customer Services and was assured of a callback next day.Let a week pass and contacted the same 'Adviser' who stated she had talked with my Service Manager and was waiting for callback.I immediately checked with my garage and they hadn't heard a thing.Left it over a week and sent an Email to Manager of Customer Services and as expected no reply to date.They are a joke and should know by Law they have to respond to a Compaint within a time limit.Once you buy a Chevy you're on your own-lesson learnt.

Ginge 12/3/12 7:17AM

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On travelling through Kentucky recently I had trouble with my 2007 2500HD Silverado Pickup. The fuel pump had gone bad and I was on a tight sales schedule. The parts for the truck were not available for a week and the repairs where going to take about the same. Herb Jones Auto Group in Elizabethown KY not only quickly diagnosed the problem, but where also most helpfull in negotiating a great deal on a new 2013 2500 Z71 diesel truck for us. Since we were travelling they could easily have taken advantage of us but they did not and in fact did everthing they could to be helpful and gave us a very reasonably deal on our 2007 truck. I wnat to say thank you to them through GM for their honesty and helpfulness. Honesty and integrity is still alive int he USA

Anonymous 5/6/13 12:18PM
i own 3 gm products 2007 GMC Denali Cadillac CTS-V Corvette Z06 ALL VEHICLES ARE PERFECT NEVER 1 PROBLEM FROM ANY CANT WAIT TO GET NEW Camaro ZL1. jimmy asheboro NC. the only problem i have is i cant seem to get a dealer to trade for a camaro ZL1 WANT TO TRADE CORVETTE AND CADILLAC. Love gm products they are the best just wish i could get a little bit of help after i spent $200,000.00 on cars in last 5 years with them. I did my part helping a great get back to greatness.

JAMES 4/6/13 3:24AM
I wanted to take the time to comment on the excellent service I received from your employees at Pahrump Valley Auto Plaza in Nevada, particularly Lee Sproul and Brent K. I was an out of state customer and had taken my parents into Vegas for Dr. appts. The next morning when I went out to my car I found that I had a flat tire. I have a 2011 Chevy Traverse and thought I had some kind of warranty on my tires. They did everything they could to help find the information to no avail. They told me I could take my car while they worked on the spare. I received the call that they were able to save my tire and to come to the shop so they could put the tire back on my car. They showed me where the glass had gouged the tire and how they fixed it. I was worried and told them I drive the back desert road to get back home in southern California. They assured me I would be fine. They also put my spare back where it was supposed to go and secured everything back to its proper place. The best thing was I was not charged! I figured being from out of state I could get "hosed"....need a new tire..labor...etc. The tire is still perfect.
This happened a few weeks ago but in these busy times it's hard to sit down and write especially when it's not a complaint.
These guys and the other employees there treated me great and if I ever have any problems with my car while visiting my parents again I will not hesitate to take my car to Pahrump Valley Auto Plaza.
Thanks for the great service.

Mrs. B. 2/15/13 9:28AM
January 10, 2013
To: GM Chevrolet
Re: Chevrolet Service
As our economy struggles to recover I, as a consumer have the responsibility of spending what little disposable income I have on the things that matter to me the most. When searching for professional quality of service at a cost effective price. Often I have found the expense not worth the services or the products rendered. I have embraced the notion that profits matter more to the big companies than what they offer in return for my money. On a couple of previous occasions my experience with Chevrolet Vehicle repair service appeared not to be lacking in this regard.
My previous letter of service complaint was intended to make others more conscious of the fact you don�t always get what you pay for and not to shame anyone into offering a refund. I felt a need to express my feelings of helplessness with regard to dealing with big companies for their services.
On January 09, 2013, to my surprise I was contacted by Chevrolet Service Managers Tony from Bical Chevrolet in Long Island NY and Rick from Casey Chevrolet in Newport News VA. Both gentlemen expressed their sincere concern about my experiences at their respective Chevrolet service locations. They both made considerable efforts to try to resolve my issues with some satisfaction. I have been giving some measure of closure having my vehicle serviced properly at a fair expense at Bical Chevrolet and with incentive to consider Casey Chevrolet motors for my future automotive needs.
I now feel the need to express my new feelings of thanks and appreciation to Rick and Tony for the time and efforts they took to make my current and future experiences at their businesses a more positive one.

Sincerely
G Warren

logman 1/10/13 3:16AM
Hello my name is Clayton(Chip) Goodwin and I bought a2012 Chevrolet Sonic from Heritage Automotive in Lawrenceburg, TN two months ago. I am very pleased with the vehicle, but the reason I am sending this email pertains to the customer relation of Heritage Automotive. Yesterday I took my new Sonic to the Heritage to have it checked out due to a short that cut all power to the car. I had to wiggle the attachment to the battery just to get the car to start. After scheduling an appointment for the next day to have it serviced I returned to my car to find that I was unable to get power to the car. Dan(car salesman) remembered me from two months prior buying the car, and came over to check on me. When discovering the problems I was having told me not to worry he would take care of me. He went to check on my appointment to make sure I was taken care of. Then got me a loaner car to get home and to work today. I have never been the person to buy new vehicles till now, I will continue to take my business to Heritage Automotive of Lawrenceburg TN. In a world where everything is about money it is refreshing to experience the care and commitment that this dealership has for its customers. They deserve a slap on the back!!

Chip 8/7/12 6:22AM
Do not buy a new Z71 pickup with the expectations that it will be capable off road. You CANNOT turn the traction control off, even though there is a button to do so. When in mud and a tire tries to spin, the brakes activate and you go nowhere! It clearly states on page 4-8 of the owners manual that is how it is designed to work,and I confirmed with a super nice customer service rep. that my only choice is to trade it for a toyota.

diesel 5/1/12 3:35PM
Was pleased to get a real human when I called. The young man was very polite and easily understood. I had a question about a repair part for my Malibu Max. He took the info I had and called my Chev. service man while I waited. He did follow up on my problem although I don't know the resolution at this time. Very pleased with the effort, however.

Anonymous 4/17/12 11:57AM
On March 29 I was on a trip to visit a friend in Kansas. On the trip I developed serious problems with the motor in my 2010 Silverado. I was able to make it to Tripe Motors in Alma, Nebraska. The service I recieved was truly remarkable. I pulled into the dealership at 2:45 on Thurs. 3/29, they replaced 5 lifters,
the cam, both head gaskets a belt and some bolts and I picked the truck up shortly after 1 pm on Monday 4/2. They also gave me a vehicle to use. I was 9 hrs from home and they didn't know me but they certainly helped me out. They were very friendly and the service was truly appreciated.Terry Krahn Pine Island ,Mn.

Anonymous 4/10/12 8:05AM
Great job Hawkins Chevrolet! Recently while traveling through Minnesota my 2009 GMC Denali experienced a mechanical issue. I found my way to the nearest GM dealership (Hawkins Chevrolet),within 2 hours we were on our way back to Wyoming. This was outstanding service, Jerry Bulfer and all the employees at Hawkins have my thanks.

Joe Benson
Casper, WY

Excal, Inc. 3/20/12 5:59AM
My 2011 Chevrolet Camaro was in a car accident. It was crashed by a truck. It cost over $15,000.00 to be repaired and the air bags did not deploy and the seat selt did not retract. The driver was injured. The customer service was nice and stated they would have someone to call me back.

Anonymous 11/9/11 9:06AM
Had a somewhat disturbing experience with the Chevy dealer on the "miracle mile" in Independence Missouri yesterday. Needed a duplicate ignition key and asked two different staff member for a quote on a programmed key and was told $50 by one guy over the phone (Jimmy) and then quoted $55 by another at the shop (I believe he might be the actual owner or manager - poor guy). I stated several times that I wanted to know the price of a programmed key. Four hours later they sock me with a $100 bill (and I don't mean the kind I can spend). I said what is this and they all surround me like vultures the manager stating that the quote he gave me was the price to program the key (the key itself was another $50). These people are either very slick con artists (which I tend to believe thanks to the have a nice day comment as I left) or very stupid indeed. However, after having seen all the complaints on the site and the incredibly low ratings I guess I made off pretty good. The key did actually work without anything falling off my car (as of this minute). It could have just been a communication I suppose but as I explained when someone wants to know how much a duplicate programmable key cost its a given that they want the total price of key + programming since one is worthless without the other. Cute girl at the counter made the pain subside quickly with superficial distractions (good job). Will go back again but without the high expectations I had before.

Gary Abosch 7/9/11 1:08PM
I am the owner of a 2006 Chevrolet Silverado
1500 4WD, VIN #2GCEK19V161110279.My comment pertains to the chronic failure of the heater/AC Blower Resistor Harness and Resistor. I had to replace those items @ a cost of $237.65. I was informed that this is a high failure item on the Silverado P/U. I think that GM is aware of the failure and should have recalled vehicles involved to upgrade this harness assy. It's a safety item because the electrical connector gets so hot when it malfunctions and create an electrical fire.I am of opinion that I should not have to pay for replacement of a critical component that don,t meet required specs. In conclusion, I think that I should be reimbursed for part and installation cost. Lastly, I think that these vehicles should be recalled for this harness serviceability.

Anonymous 6/22/11 10:52AM
Thanks for the awesome info. I just got off the phone with Corporate office in...Detroit, MI USA. I had an A+ customer service experience. Way to go Chevy. God Bless America.

arizonacowgirl 6/7/11 5:01PM
I RECENTLY LEASED A 2011 EQUINOX BASED ON ADVERTISED INFORMATION...YOUR ADS CITING MPG 'UP TO' 32 MPG DOES NOT COMPUTE...MY LAST CAR WAS A 2008 MALIBU, WHICH I ENJOYED.I REALIZED A MPG OF 30+ ON HIWAY TRIPS..MY EQUINOX WILL NOT GO OVER 23-24 MPG UNDER SAME DRIVING CONDITIONS...1200 MILE INTERSTATE ROUND TRIPS, USING CR. CNTRL AND CONSTANT CONDITIONS AS WITH THE MALIBU...
I CURRENTLY HAVE SBOUT 3500 MILES
ON THE VEHICLE AND WOULD LOVE TO HAVE AT LEAST 29-30 MPG.
I AM THOROUGHLY DISSAPOINTED AND HAVE EXPRESSED MYSELF TO ANY THAT ASK ABOUT MY NEW EQUINOX..
HAVING DRIVEN AND SOLD CHEVYS FOR YEARS I AM THOROUGHLY DISSAPOINTED FOR THE FIRST TIME..
THANK YOU, DISGRUNTLED
S. SCHWARTZ

STUANDBON 3/26/11 4:31AM
My name is Mike Denton and it was my extreme pleasure from buying my new Colorado from Mr. Jay Vaswani and your Fairfield Ca. dealership. I can't remember the ladie's name who helped us with all the financial papers but she was absolutely pleasent to deal with as well. I would recommend your Fairfield Chevy dealership to anyone. Very, Very impressive.

Regards
Mike Denton

Mike Denton 3/12/11 5:27PM
In Madison, WI we received cards this week giving us a year of free oil changes with a Chevrolet dealership in our area. This was necessitated by your closing of Thorstad Chevrolet which has been our dealership of choice for decades. There is no other dealership that is reasonably convenient for those of us living and working in the core of the city. Their integrity and customer care have been unequaled in this city. Yet, with no consideration for any of us, you closed them down as a Chevrolet dealer. This total lack of regard for your owners necessitates our decision to end our loyalty to GM products. No free oil change can compensate for your total lack of regard for our needs.

Anonymous 2/4/11 9:04AM
GOOD SERVICE

JEVAN 1/29/11 3:18AM
Well here I have to come back and give an apology because Jupiter Chev. did take care of the loaner car and they are repairing my truck.I've been doing buisness with Jupiter chev since 2001 and had not had any trouble and I guess I just jumped the gun. Well at least I'm man enough to admit I was wrong. Now if they try to charge me for repairs we'll lock horns !!!!

pra 11/23/10 10:51PM
i have a chevy silverado 2500 hd diesel at 100840 miles the engine blew up head gasgets two cylinders no comp.warranty expired at 100.000 so i thought i was out of luck i was wrong they are replacing my engine under warranty thank u g/m for being there for me when i needed ur help i will always be a chevy owner and will buy another silverado when time permits general motors you are the best thank you. alex papaian

alex papaian 8/6/10 2:02AM
I purchased a 1991 Chevy Lumina back in 1996. It had 70,000 miles on it when I bought it. I am the second owner. This car has given me such wonderful service over the last 14 yrs. It still has the original motor and transmission and radiator. the only thing I have replaced is a fuel pump, just recently,and normal maintainance. This car has been a one of a kind. I have always felt very safe in this car. It still doesnt use a drop of oil in between oil changes and will give you everything it says on the speedometer, lickity split, and have gas pedal left over.I have 262,560 miles on this car. the only thing it needs right now is a new paint job. Thank You GM for a such a good product.

Anonymous 1/23/10 5:16PM
I had a service experience this week at my locsl dealership,(Jeff Gordon), I had a minor emergency that would not directly create profit for the dealership, but would cause some time and trouble. I was handled professionally, expediantly, and like I were the only customer that mattered. Sales,Service,and parts were involved and should be recognized for a job very well done at a time when everyone was ready to go home for the day. I would like to thank John Tilghman, Russ Miller,and Wayne Woody for their help. This kind of service is what makes me drive chevys. Thanks again

Anonymous 11/18/09 8:28AM
Glad I found this number here. GM websites are sales oriented only. I still had to go through a few automated responses but at least I got my question answered. Service center seems to be in India.

Maxx 11/24/08 10:43AM

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