Chevrolet Customer Service

User Reviews, Ratings and Comments

Chevrolet customer service is ranked #482 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 32.63 out of a possible 200 based upon 566 ratings. This score rates Chevrolet customer service and customer support as Disappointing.

NEGATIVE Comments

533 Negative Comments out of 566 Total Comments is 94.17%.

POSITIVE Comments

33 Positive Comments out of 566 Total Comments is 5.83%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Chevrolet

    Customer Service Scoreboard

    • 32.63 Overall Rating
      (out of 200 possible)
    • 533 negative comments (94.17%)
    • 33 positive comments (5.83%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.7 Issue Resolution
    • 3.1 Reachability
    • 2.2 Cancellation
    • 3.6 Friendliness
    • 2.8 Product Knowledge

Add your review!

Posted by Bmw


I dropped 10k on a 2016 bmw 740i from Jefferson Chevrolet in September of 23! Upon picking up my vehicle I drove off the lot it ran hot and I had to stop at 2gas stations to buy coolant to make it home! They took 2weeks to put a new water pump on and when they did they fixed it temporarily and was leaking the next week! I literally have to buy a gallon of coolant everyday because instead of sending the car to bmw they tried to fix it themselves! Then the car is riding on three wheels because the tire monitor is out! My check engine light has been on since I got the car! Then when I got the car my paperwork said it had 82k before the oil change and after they reset it was 94k! I no from buying cars especially foreign cars that u don't buy cars close to 100k my airbag is deployed and all! This location is tarnishing the brand of Chevrolet name and I'll be seekin legal help because those people are crooks and stated to me that they can't help me!

Posted by Charlie


I have a 2007 silverrado.It was raining real bad and I slid in a ditch,causing it to tip on its side.It stayed on its side for 45 minutes until a wrecker got there.I let it sit until 12 pm next day.It happened around 8pm at night.I went back at 12 pm and the tough son of a b cranked right up.srill going today....i will always own a Chevy! The Hell with what them haters say !!!!

Posted by Bren


I have a 2019 Silverado 1500 with 60K miles on it. On my way to work I had an upper ball joint snap. I took apart the other side and that one was loose and had zero grease in the boot. Seams to be a manufacturer defect.

Posted by Now a former Chevrolet customer


I had a broken side mirror on my Chevrolet so I went to Premier Chevrolet of Buena Park, CA. The service writer told me I needed one or two parts to make the repair but they would have to be ordered. So I paid in advance for the lesser expensive part. I returned to the dealer and left the vehicle for installation. It was determined I needed the other part not ordered instead, so that part was ordered as it was in at a nearby dealer.

When I went to pick up the car I noticed the mirror matched in color the same as the car. I was told my part would have to be painted as it came in black. I then looked at the mirror and it appeared to be the old part installed, not the new one. It had minor scratches on it.. The mechanic admitted he had not used the new part because the old one was already painted. I then asked for the part I paid for and he gave it to me in the shipping protective bag.

I then went to the cashier for refund and was eventually told after much discussion that I needed the receipt. Premier claims they don't have access to the receipts even when it was just a couple days prior. So I left the dealership after telling them I would dispute the credit card charge and write up many bad reviews.

On my way home I received a call from my service writer that he had made a copy of my parts receipt and attached it to the repair order so I could return for a refund. I then turned around and returned to Premier Chevrolet. Upon arrival there, there was silence from the employees when I entered. The cashier was busy on her cell phone but eventually was told someone would be called to help me.

Seven minutes later a man who didn't identify himself said " How can I help you" I said you don't know why I am here? Is there no communications between your staff. He then repeated the same line again. I then walked a few steps to my service writer and asked him to please explain to this man why I am here. I am sure he knew exactly why I was there, he was just playing with me. Once I told him why I drove back to the dealership he said we need the receipt. I told him the service writer had a copy he made when I brought the car in. He then said where is the box. He said" we can't take it back without the original box. I told him I never had the mirror or box. It was ordered by your parts department staff and delivered directly to the dealership. I asked why can't someone just go back into the garage and get the box. To which the parts manager said its not his job to dig around looking for it. I said its only been a few minutes and the mechanic can certainly located it since he knows where he set it. Eventually, someone went to get the box. So now they had the box but insisted on the original receipt. This is for a $77.00 plastic part. I had to ask the man who he was and asked for a business card also.

I was told I would have to return the next day with the original receipt even though they had made a copy of it earlier in the day. I told them all that this was bad customer service and asked do you think I would ever buy a new car here or even come back for service.

California auto repair dealers are required to return the old parts if asked and usually do even if not asked. In this case no used parts where returned, in fact the dealership was going to keep the new part I had paid for and was not needed. When I discovered their scam, they then decided to make it hard to get a refund.

I will never return to this dealership for service or purchase. I will tell as many people as possible to never go there because of poor customer service and parts scam. I am in the market for a new car but will perhaps not even consider Chevrolet. I have been a loyal Chevrolet owner for many years and this current vehicle is my 12th Chevrolet. I asked the parts manager to have the general manager call me the next day. Time will tell.

Posted by Calsharon


How many years does it take to get a new battery for my 2020 Chevy Bolt?? It is a recall and I can't get anyone to help me. I keep getting the run around. I get weekly offers to trade in my car for a new one. I would never buy a Chevy again as there is no loyalty or Customer Service. The car is 4 years old and only has 6,000 miles on it as I'm afraid to charge and drive it!!

Posted by Anonymous


Dry rot tires contribute to 11,000 accidents annually so naturally you can see the concerns I have when I have been driving the vehicle I own which is a 2020 Chevy Traverse with two back tires that are faulty due to dry rot. I decided to contacted the customer Service which notified me that Devin the Service manager at Webb Chevy in Plainfield didn't seem to think in the same manner and refused to at least cover some of the cost of the tires. My partner and I have already changed out the two front tires due to the same issue last year. This makes me question the integrity of Chevy when allowing customers to drive off a lot with faulty tires and what they think is a brand new vehicle with decent tires.

Posted by Mr. Arnold


To Whom It May Concern:
On July 17, 2023 I went to Pohanka Chantilly Chevrolet Dealership, located at 13915 Route 50, Chantilly, VA, 20151 to look at what styles of Chevy trucks were available. To further explain why I went there was because I needed a truck to be able to pull a 5th wheel travel trailers due to my son who is permanently in a wheelchair. I was met by an individual by the name of Ian. Ian showed me several Chevy 2500 models, but none had the specifications I needed or was interested in. Ian than went to another individual by the name of Jonah Kemp who sat down with me and went over several options that were available.
That being said the way I was treated at the dealership was as if I did not matter as a customer or as if the representatives could have cared less if he made a sale or not. Mr. Kemp finally stated the only way for me to get the truck I wanted was to order it. So Mr. Kemp went through a number of options as to what I wanted on the truck I was to order. This all happened with such speed and confusion that it was hard to follow. Once the order was completed Mr. Kemp gave me the order sheet and stated now you go through it and make sure everything is there you want. To my knowledge I told Mr. Kemp it was. However, that being said Mr. Kemp knew exactly what I wanted and what I was looking for. I was then told it would take 14 to 16 weeks for the truck to arrive and I would have to put down a $1000.00-dollar deposit, which I did.
Fast forward to October 25th, 2023. Mr. Kemp send me a text via cell phone informing me that my truck had been on the dealership lot for several days and he had just now found out about it. So at 1600 hours, that same day I made an appointment to go to the dealership. Once there Mr. Kemp met me in the dealership show room and we spoke about the truck and he showed me the truck. Upon inspection I immediately discovered that a 5th wheel adaptor system was missing on the truck. That was the last time I set eyes on the truck. I was not even given the chance to see the interior or anything else on the truck. We went inside of the dealership and Mr. Kemp spoke too and informed his supervisor a person by the name of Hunter. Hunter came over and gave me some options regarding the 5th wheel adapter system. He stated I would give me a discount of several thousand dollars and I would wind up paying only ($1098.00) if I go to an auto body shop by the name of Trick Trucks located in Chantilly, VA. I said that was ok with me and stated to Hunter that I had a trade in.
Now this trade in is a 2021 RAM 2500 fully loaded, with only 30800 miles on it. Hunter went out and inspected the truck but did not come back with what he would give me for a trade value. Once Mr. Kemp returned he showed me what my finance would be and what my trade value would be for the RAM 2500. I stated to both Mr. Kemp and Hunter that the trade value was an insult. Hunter wanted to give me 34500 dollars for my RAM truck. Kelly Blue book values on my RAM 2500 is between 37000 to 42000 dollars. In addition, the total finance was way too high since Hunter would not give me what my truck was actually worth. I then stated that I would not buy the truck I ordered. I asked if I would be getting my deposit back which I placed in July and was told NO because that would be going to a so called re-stocking fee. I then left the dealership feeling dejected, robbed and taken advantage of by Hunter and Mr. Kemp. The truck I ordered sold to another person a few days later even after Hunter said that it would take a long time to sell since I had ordered the truck specifically for me. So in short I want my deposit back, an apology from Chevy for my treatment and for the dealership to be reprimanded for their poor treatment of a potential buyer / customer.

Posted by Stefanie_Ann


I just wanted to commend the company and say thank you for building solid cars and trucks. This most likely isn't the attention the marketers would like but it definitely proves that chevys are like a rock . Last night there was a 4 hour high speed chase In my little town in Texas a lot of us assumed it was a car .. and when after having 3 tires hit with spikes he managed to keep driving for the remainder 2 hours of the chase on rims for maybe an hour and 3 cop cars had to stop to get gas ... the whole town was quite impressed keep up the good work .. fords suck ! The small community of Henderson Texas is sold on what a real truck is made of !

Posted by Jacqueline


My name is Jacqueline and I bought a Chevy Malibu 2015 model approximately 2 years ago and I'm very disappointed in this product where the radio is above it is a secret compartment that the opening is made out of rubber to open the compartment and here in Denver we've had record heat this summer and that little rubber thing has melted which is now making it hard to open that compartment. Number two the door handles that are covered in silver have almost completely come off of the door looks terrible I bought the vehicle used it was only one owner and I'm just so disappointed in how everything in the vehicle is falling apart the driver's seat component has also broken and not in good condition. I have prior owned a Chevy Malibu it was a 2005 and I loved it to death it was a wonderful vehicle but this one horrible the present vehicle only had 50,000 miles on it when I purchased it so it's very unbelievable that all of this stuff is going to pot on this vehicle very disappointed will not ever buy another Chevrolet because of it

Posted by Dork


Is There A Way To Use The My Chevrolet App Without Getting Onstar? Onstar Is A Huge Waste Of Money For Me As It Barely Works, If You Check The Blog You Will See How Bad It Is. I Liked That The App Helped Me Keep Track Of Things. I tried to show the mechanic what the app said needed to be checked, After My Onstar Lapsed All The Information Was Gone. Please Come Up With Something And Not Depend On Onstar, It Is Not A Wise Choice. When onstar is needed during an emergency and you find out that you are in a spot with no service, despite what the coverage map says.
2017 Chevy Silverado 2500 HD

Posted by Never buy a chevy


Bought a 2022 Silverado High Country, was shown their app and how great it was to be able to access the truck remotely and see issues, lock, unlock ect.
Only to find out that for $80,000 they only give you that access for 12 months, then want you to pay 5
$50 a month to use it.
Truck is getting traded in next week. Will never buy a chevy again. Never should have bailed that company out.

Posted by Pen


Went to Andy Mohr Chevrolet and Plainfield. To buy a car our salesman was wonderful had a dispute about not wanting to have the license plate put on the front of the car management behind the counter would not budge made to feel like we were doing them a favor by buying one of their cars. Did most of the paperwork and I decided you know what I can go anywhere to buy a car and it wasn't going to buy it from Andy Mohr

Posted by Estelle


My husband Larry owns a 1966 corvette in Mossport Green. When he takes it out on the weekends he constantly is told by people that they love the color. It would be great if you brought the color back for the anniversary of the 1966. I can send you a picture of his car out at our weekend car shows here in Hendersonville NC. You only put that color out in 1966.

Posted by Charmel


Casa Grande Chevy changed my oil, marked all boxes that everything was fine; then I had to double back to have them reset the oil button. Then while I'm driving home check engine light comes on, ?. I don't feel like doubling back a 3rd time so one I go to Coolidge Chevy they they don't see anything wrong by lifting hood doing a visual check. Then I go to AutoZone they say it's the fuel injector, so I take the paper back to Coolidge Chevy they say if it's under warranty it has to go back to the original Chevy dealer you bought it from. I ask so you can't research the warranty get the part, and fix my car. He said no but I'm confused you fixed my Terrain here under warranty. Then he states it will take them a while to research the warranty info. What happened to good customer service?

Posted by Charmel


What happened to good service for all, Chevy in Coolidge seems to think someone owes them something. Try to use a coupon they act like it doesn't exist, and some type of mistake or typo has happened or that it's coming from their personal pocket. Women argued me down about using the coupon. The service guys are very arrogant, and rude I would have rather he said no I can't help you. Just horrible, I give them a 0.

Posted by CD Nelms


I purchased a new 2018 2500 diesel with the 6.6 duramax. After 90,000 miles in having issues with the def level sensor. From what I have read on different sites this is a common problem. Spending 70+ thousand dollars on a vehicle and having issues like this is BS. There should be a recall for the def issues. GM is better then this, I have owned 7 Chevy/ GMC trucks in the pass and never had anything like this. Trying to contact the corporate office is a joke. Shame on you GM for not supporting your products that you sell.

Posted by Broken hearted single mother of


I brought my 2014 impala 2 yrs ago. There is a recall on the transmission control module. I have reached out to Chevrolet twice and they told me there was nothing that they could do because my "vin number" wasn't apart of the recall. I told them that my car is doing exactly what the recall says. I was told if I get a diagnostic done by GMC dealer then maybe there is a possibility that they can help but not 100 percent sure. This car is my only means of transportation for me and my children. I love my car. My car has less than hundred thousand miles on it. I really hope that Chevrolet Corporate office will give me the help that I need and get my vehicle fixed.

Posted by Jerry


I have 2019 Chevy traverse at about 75,000 miles and I have noticed my check engine oil light come on. I checked the dipstick and I was short 1 quart of oil. I notice this when my engine oil life is nearing the next upcoming oil change. This has been happening twice now and I see no leaks. Why am I always short one quart of oil. I have an extended warranty on the vehicle. This is concerning because I have continually check the engine oil level. Please advise

Posted by BO


The Dealership That Sold Me My 2017 High Country Refused To Repair A Bad Paint Job As Did The Regional Service Manager (3-times). I Was Having My 2015 Jeep Serviced And I Talked To Their Service Manager And He Told Me To Take It To The Gmc Dealer In The Same Area. I Did The Next Day And They Took Pictures Of The Paint And Talked To Gm About It And The Next Day I Recieved A Call From The Gm Dealer And Said The Truck Had Been Approved For A Complete Paint Job.
They Scheduled It For The Next Day!

Posted by Anonymous


2023 Chevy traverse premier left side lane assist alerts you after you cross the line , can't send and receive text, lift gate logo light comes on at different times when key in not anywhere near the car

Posted by Viacheslav


I own a Chevrolet Suburban 2021! I want to apply for a service that has not been able to find out the reason for the breakdown of my car for three days already! I ask you to sort out this problem! I'm losing money because they can't fix my car!

Posted by William


Used to work for chave in nj and it was one of the best ones to work for but the one nc the boss dose not have a master chevy machine on the spot and all he has is used trucks.

Posted by Darriel Steedman


I bought a 2016 Suburban my 4th Suburban, At only 113,000 miles i heard a noise coming from the top of the motor, my Chevrolet certified warranty had just ran out. It turned out to be the same problem that a lot of the 5.3's are having. Cam and lifters, even as a lot of these trucks are on recall Chevrolet refused to cover the problem. This truck has been serviced by Chevrolet only and was done by the book. So i called the Chevrolet help desk and got nothing but the run around. I ended up paying $7071.00 to have it fixed. I did ask the Chevrolet mechanic if they were going to put the same defective parts back into it. Well guess what he replied yes. The truck sat at Chevrolet for 3 months before it was fixed. From the beginning of October until the end of December. The truck ran great for 3 weeks and the check engine came on i took to them right there and then,its been at the dealership ever since. I am going on almost 7 months. You would be surprised at some of the comments that came out of the so called help desk.Like trade it in an buy a EV Hummer, or i dont know anything about engines, and i could keep going but i will stop. But rest assured they are going to cover it this time so they tell me. The new parts have already went bad.

Posted by jdpissedoffatchevy


Good afternoon corporate people, please read and act if you care about your customers...have a 2019 Chevey Silverado which i loved but the check engine light came on yesterday 3-27-23 and to my job the lifters , (crappy im reading in forms) blew my engine... of course it is at 72000 for i compute alot in Californica. now im having to fix a truck ive barely had over 3 years buy putting in a brand new long block...$10,400 .. so in further digging i found that there is a class action law suit against you already ., so the attroneys in California Capstonelawyers.com have my info and hopefully include me on this law suit...i had years with a 2003 Tahoe, then more years with 2013 equinox, but i think your are going to be losing a customer (like your corp really cares)...for those who read this you i am putting the link and article in this... why not a recall on this????? crap crap crap....

pissed off customer...

https://considertheconsumer.com/consumer-class-actions/general-motors-faulty-afm-lifters-class-action-lawsuit-selling-cars-that-result-in-the-valve-train-defect

Posted by Anonymous


Get your supply chain in order sometime in our lifetime!

Add your review!

Posted by Stefanie wallace


Brought a 2021 Tahoe an it's falling apart ... steering wheel wrap coming apart gas tank gets stuck ..... button felll off the ac panel etc ridiculous for the price . Leather on the middle console ripping

Posted by Anonymous


I have a 2018 Chevy Silverado I was parked in a city in Texas overnight with a camper somebody tried to Jimmy my lock on the driver's side they got to tumbler out and everything but they could not access the truck I'm impressed with that I thought when they get to the Tumblr situation that they would probably be able to get in that is made very well I appreciate what Chevy is doing there thank you

Posted by Yogi22


I just have an idea for the future, this is because people don't know where the signal light is or most do and still don't use it , so I thought why not put it on the steering wheel just like you would with the lane control, the display , radio control... that way their hands are on the wheel so just make it that they push a button to signal .. if you use this idea some compensation or new car would be nice .. Samantha brown, Chevy owner , Erwin Tn

Posted by Anonymous


My wife and I were traveling from NJ to GA in our 2022 Suburban High Country . In Harve de Grace out tire pressure light came on while on I95. We pulled into Adams Chevrolet at 7:55 pm on June 23.Lucky for us General Sales Manager Samuel M Wells was about to leave. Sam helped us , he called his off fully service manager for ideas. He suggested road side assistance and they changed our tire . Sam emailed us thru the night to makes sure we were ok . We had the repair done the next morning. Sam had called ahead to Kenny Hickman who took care of us 1st think in the morning . We are so impressed with the professionalism and caring that was shown to us , I wanted to reach out to Chevrolet.

Posted by bev


Hi,im a very proud owner of a 2013 Malibu before that I owned 2008 Malibu 1981 monte carlo well you get it.im a second generation chevy owners,my father always drove chevys.i was thinking since I haven't yet put the tool in my car to cut seatbelt and break window incase of emergency maybe chevy can add the tool to the little compartment the seatbelt comes out of.in my eyes chevy is already perfect.i even got my spouse and her father to switch to chevys.also my cousin who lives in vegas is going to get a chevy here in the next year or two.she loves my Malibu.

Posted by Bobet


Why is it 06'model parts are so expensive?ex cv joint,cost13k pesos!im planning to an suv but price of the parts plus service is too much.

Posted by Phillips Chevy Frankfort, IL


I bought a Chevy at Phillips Chevy in Frankfort, IL my purchase experience was wonderful . My sales person was fantastic.
I always take my car back to Phillips for oil change, tire rotation etc. I get EXCELENT service!
Everyone goes out of there way to make sure everything runs smooth and I must say at Phillips it has been the best car experience I have ever had.
Just wanted to let everyone no this because buying a car is usually a nightmare. BUT NOT AT PHILLIPS?
Thank You PHILLIPS

Posted by Dinesh


My car (KL-35 4041) serviced on may 2014 and then its back wheel brake cylinder also replaced as advised from service center ,Kottayam. Yesterday brake again had problem and had to replace the same component again without any satisfactory explanation.This caused me additional expense and time.I do not understand the reason of failure within 14 months of replacing it with genuine spares.Request your kind attention in this regard.

Posted by Heli


I Just Called And Spoke To Jackie At 800 # And She Was Fantastic
She Was Very Knowledgeable And Answered My Question Lickety Split
Thanks Chevy!!!!

Posted by Anonymous


Hi, I called your dealership twice on 4-2-2015 I was trying to inquire about a recall on my ignition key rotation. When I called I talked to three people, one of the women said the part had to be ordered and I had to get an appt. after all of that was put thru to Daniel the service mgr. got his voicemail I left my contact information. No phone call. Called again got put thru to his voicemail again I hung up. Today 4-3 I went down to the dealership. Walked in and 6 service people just stared at me the only one that acknowledged me was Mr. Robert Carrillo. He was very helpfull, He said it would only take about 30 min. So I went to sit down on the chairs outside and they were just filthy, the table was very dirty. As I was sitting there I could hear some mechanics talking loudly and just cussing up a storm. If it wasn't for Mr. Carrillo I would have left. I was not impressed at all with the way things were handled. And all my fill ins on resolution,knowledge, and friendliness are all directed at Mr.Carrillo ONLY!

Posted by stephen b helfrich


My name is Stephen B Helfrich, I have a cobalt 2007. the signal switch will not shut off when I turn. The part must be cheaply manufactured. Never have I seen such a issue. Plus its expensive to fix. What if I fix it an it breaks again, chevy makes out. What a rip off.

Posted by Anonymous


On travelling through Kentucky recently I had trouble with my 2007 2500HD Silverado Pickup. The fuel pump had gone bad and I was on a tight sales schedule. The parts for the truck were not available for a week and the repairs where going to take about the same. Herb Jones Auto Group in Elizabethown KY not only quickly diagnosed the problem, but where also most helpfull in negotiating a great deal on a new 2013 2500 Z71 diesel truck for us. Since we were travelling they could easily have taken advantage of us but they did not and in fact did everthing they could to be helpful and gave us a very reasonably deal on our 2007 truck. I wnat to say thank you to them through GM for their honesty and helpfulness. Honesty and integrity is still alive int he USA

Posted by JAMES


i own 3 gm products 2007 GMC Denali Cadillac CTS-V Corvette Z06 ALL VEHICLES ARE PERFECT NEVER 1 PROBLEM FROM ANY CANT WAIT TO GET NEW Camaro ZL1. jimmy asheboro NC. the only problem i have is i cant seem to get a dealer to trade for a camaro ZL1 WANT TO TRADE CORVETTE AND CADILLAC. Love gm products they are the best just wish i could get a little bit of help after i spent $200,000.00 on cars in last 5 years with them. I did my part helping a great get back to greatness.

Posted by Mrs. B.


I wanted to take the time to comment on the excellent service I received from your employees at Pahrump Valley Auto Plaza in Nevada, particularly Lee Sproul and Brent K. I was an out of state customer and had taken my parents into Vegas for Dr. appts. The next morning when I went out to my car I found that I had a flat tire. I have a 2011 Chevy Traverse and thought I had some kind of warranty on my tires. They did everything they could to help find the information to no avail. They told me I could take my car while they worked on the spare. I received the call that they were able to save my tire and to come to the shop so they could put the tire back on my car. They showed me where the glass had gouged the tire and how they fixed it. I was worried and told them I drive the back desert road to get back home in southern California. They assured me I would be fine. They also put my spare back where it was supposed to go and secured everything back to its proper place. The best thing was I was not charged! I figured being from out of state I could get "hosed"....need a new tire..labor...etc. The tire is still perfect.
This happened a few weeks ago but in these busy times it's hard to sit down and write especially when it's not a complaint.
These guys and the other employees there treated me great and if I ever have any problems with my car while visiting my parents again I will not hesitate to take my car to Pahrump Valley Auto Plaza.
Thanks for the great service.

Posted by logman


January 10, 2013
To: GM Chevrolet
Re: Chevrolet Service
As our economy struggles to recover I, as a consumer have the responsibility of spending what little disposable income I have on the things that matter to me the most. When searching for professional quality of service at a cost effective price. Often I have found the expense not worth the services or the products rendered. I have embraced the notion that profits matter more to the big companies than what they offer in return for my money. On a couple of previous occasions my experience with Chevrolet Vehicle repair service appeared not to be lacking in this regard.
My previous letter of service complaint was intended to make others more conscious of the fact you don’t always get what you pay for and not to shame anyone into offering a refund. I felt a need to express my feelings of helplessness with regard to dealing with big companies for their services.
On January 09, 2013, to my surprise I was contacted by Chevrolet Service Managers Tony from Bical Chevrolet in Long Island NY and Rick from Casey Chevrolet in Newport News VA. Both gentlemen expressed their sincere concern about my experiences at their respective Chevrolet service locations. They both made considerable efforts to try to resolve my issues with some satisfaction. I have been giving some measure of closure having my vehicle serviced properly at a fair expense at Bical Chevrolet and with incentive to consider Casey Chevrolet motors for my future automotive needs.
I now feel the need to express my new feelings of thanks and appreciation to Rick and Tony for the time and efforts they took to make my current and future experiences at their businesses a more positive one.

Sincerely
G Warren

Posted by Chip


Hello my name is Clayton(Chip) Goodwin and I bought a2012 Chevrolet Sonic from Heritage Automotive in Lawrenceburg, TN two months ago. I am very pleased with the vehicle, but the reason I am sending this email pertains to the customer relation of Heritage Automotive. Yesterday I took my new Sonic to the Heritage to have it checked out due to a short that cut all power to the car. I had to wiggle the attachment to the battery just to get the car to start. After scheduling an appointment for the next day to have it serviced I returned to my car to find that I was unable to get power to the car. Dan(car salesman) remembered me from two months prior buying the car, and came over to check on me. When discovering the problems I was having told me not to worry he would take care of me. He went to check on my appointment to make sure I was taken care of. Then got me a loaner car to get home and to work today. I have never been the person to buy new vehicles till now, I will continue to take my business to Heritage Automotive of Lawrenceburg TN. In a world where everything is about money it is refreshing to experience the care and commitment that this dealership has for its customers. They deserve a slap on the back!!

Posted by diesel


Do not buy a new Z71 pickup with the expectations that it will be capable off road. You CANNOT turn the traction control off, even though there is a button to do so. When in mud and a tire tries to spin, the brakes activate and you go nowhere! It clearly states on page 4-8 of the owners manual that is how it is designed to work,and I confirmed with a super nice customer service rep. that my only choice is to trade it for a toyota.

Posted by Anonymous


Was pleased to get a real human when I called. The young man was very polite and easily understood. I had a question about a repair part for my Malibu Max. He took the info I had and called my Chev. service man while I waited. He did follow up on my problem although I don't know the resolution at this time. Very pleased with the effort, however.

Posted by Anonymous


On March 29 I was on a trip to visit a friend in Kansas. On the trip I developed serious problems with the motor in my 2010 Silverado. I was able to make it to Tripe Motors in Alma, Nebraska. The service I recieved was truly remarkable. I pulled into the dealership at 2:45 on Thurs. 3/29, they replaced 5 lifters,
the cam, both head gaskets a belt and some bolts and I picked the truck up shortly after 1 pm on Monday 4/2. They also gave me a vehicle to use. I was 9 hrs from home and they didn't know me but they certainly helped me out. They were very friendly and the service was truly appreciated.Terry Krahn Pine Island ,Mn.

Posted by Excal, Inc.


Great job Hawkins Chevrolet! Recently while traveling through Minnesota my 2009 GMC Denali experienced a mechanical issue. I found my way to the nearest GM dealership (Hawkins Chevrolet),within 2 hours we were on our way back to Wyoming. This was outstanding service, Jerry Bulfer and all the employees at Hawkins have my thanks.

Joe Benson
Casper, WY

Posted by Anonymous


My 2011 Chevrolet Camaro was in a car accident. It was crashed by a truck. It cost over $15,000.00 to be repaired and the air bags did not deploy and the seat selt did not retract. The driver was injured. The customer service was nice and stated they would have someone to call me back.

Posted by Gary Abosch


Had a somewhat disturbing experience with the Chevy dealer on the "miracle mile" in Independence Missouri yesterday. Needed a duplicate ignition key and asked two different staff member for a quote on a programmed key and was told $50 by one guy over the phone (Jimmy) and then quoted $55 by another at the shop (I believe he might be the actual owner or manager - poor guy). I stated several times that I wanted to know the price of a programmed key. Four hours later they sock me with a $100 bill (and I don't mean the kind I can spend). I said what is this and they all surround me like vultures the manager stating that the quote he gave me was the price to program the key (the key itself was another $50). These people are either very slick con artists (which I tend to believe thanks to the have a nice day comment as I left) or very stupid indeed. However, after having seen all the complaints on the site and the incredibly low ratings I guess I made off pretty good. The key did actually work without anything falling off my car (as of this minute). It could have just been a communication I suppose but as I explained when someone wants to know how much a duplicate programmable key cost its a given that they want the total price of key + programming since one is worthless without the other. Cute girl at the counter made the pain subside quickly with superficial distractions (good job). Will go back again but without the high expectations I had before.

Posted by Anonymous


I am the owner of a 2006 Chevrolet Silverado
1500 4WD, VIN #2GCEK19V161110279.My comment pertains to the chronic failure of the heater/AC Blower Resistor Harness and Resistor. I had to replace those items @ a cost of $237.65. I was informed that this is a high failure item on the Silverado P/U. I think that GM is aware of the failure and should have recalled vehicles involved to upgrade this harness assy. It's a safety item because the electrical connector gets so hot when it malfunctions and create an electrical fire.I am of opinion that I should not have to pay for replacement of a critical component that don,t meet required specs. In conclusion, I think that I should be reimbursed for part and installation cost. Lastly, I think that these vehicles should be recalled for this harness serviceability.

Posted by arizonacowgirl


Thanks for the awesome info. I just got off the phone with Corporate office in...Detroit, MI USA. I had an A+ customer service experience. Way to go Chevy. God Bless America.

Posted by STUANDBON


I RECENTLY LEASED A 2011 EQUINOX BASED ON ADVERTISED INFORMATION...YOUR ADS CITING MPG 'UP TO' 32 MPG DOES NOT COMPUTE...MY LAST CAR WAS A 2008 MALIBU, WHICH I ENJOYED.I REALIZED A MPG OF 30+ ON HIWAY TRIPS..MY EQUINOX WILL NOT GO OVER 23-24 MPG UNDER SAME DRIVING CONDITIONS...1200 MILE INTERSTATE ROUND TRIPS, USING CR. CNTRL AND CONSTANT CONDITIONS AS WITH THE MALIBU...
I CURRENTLY HAVE SBOUT 3500 MILES
ON THE VEHICLE AND WOULD LOVE TO HAVE AT LEAST 29-30 MPG.
I AM THOROUGHLY DISSAPOINTED AND HAVE EXPRESSED MYSELF TO ANY THAT ASK ABOUT MY NEW EQUINOX..
HAVING DRIVEN AND SOLD CHEVYS FOR YEARS I AM THOROUGHLY DISSAPOINTED FOR THE FIRST TIME..
THANK YOU, DISGRUNTLED
S. SCHWARTZ

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