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I recently purchased a 2012 Chevy Malibu. I purchased this car because some of the awesome features that was shown to me, including the gas mileage. Because I travel thirty minutes to work and back from work I thought that this car would be a good investment and help me save money. For seventeen years all I've ever owned were Chevrolets. My first car was a Chevy Camero. This month marks 2 years that I have had the Malibu and already it has been in your corporation shop more than three times. I'm very displeased and don't have no other alternative but to write you and let you know that I cannot afford to get out of this car or I would be upside down, but I cannot rely on this car because it keeps stopping everywhere I go. This makes it very sad to say but this is my first time being in this situation. I've always held Chevrolet on a high pedal stall and now am displeased and angry. I have Warranty on this car but they cannot seem to find out what's wrong with this car, for me to have to continuously bring it back to your repair men. Please know that they are very nice and have tried to handle this situation to the best of their ability, but I don't think they know what else it could be. The first time I brought it I was out of pocket $250.00, and this is with a warranty. This is very upsetting and I hope that something can be done about this situation.
R.CRC 12/10/13 12:15PM
I went to Ed Bozarth in Las Vegas to sell them my 2007 Turbo Diesel 4 door lifted Silverado with 58,500 miles, where we have had it serviced. They offered to buy it for $26,500. I came back later and they reneged on their offer stating that they don't buy lifted trucks back, even though they had a used one on their car lot for sale. When I asked for further clarification they wouldn't tell me anything. Its pathetic that their word isn't good for a few hours, but other places like Car Max guarantee their word for 7 days. Poor customer service, no explanation, rude sales people. My wife and I both drive Chevys, buying Fords from now on.sahinde 11/29/13 5:37PM
Took my HHR to gill Chevrolet in Columbus Ohio for a transmission problem.they said about a week to repair.now three weeks later they tell me they haven't even started on it.what a load of crap.I'll be finding a different repair shop.Will 11/26/13 12:02PM
As I have never previously owned a Chevrolet nor experienced owning any other brand of car in Malaysia I wondered if you could be so kind as to advise on the following: Real Chevy Experience.
Is it normal when you drop off your car for a service for the dealer to drive 650kms in your car without your permission?
Is it normal to smoke in a customers car when you send it for a service?
Is it normal for the recovery services you have as part of the warranty to be subject to you buying the insurance for your car through as certain dealer? if it is, is it normal to not tell your customer about this?
Is it normal for you to be told that the car needs to be towed back to the dealer (1 week after its service) and because the car is over 12 months old you will have to pay for the recovery of the vehicle?
Is it normal for a car to inform you that it has an error by displaying a code and you as the owner do not have a list of what those mean?
Is it normal to have an error code in the driver information display the first time after you get the car back from its first service?Never Again! 11/22/13 9:51PM
My name is Jonathan Kiral. I own a 2012 Chevy silverado. I am from Pittsburgh and was on vacation. Got 2 flat tires in ocean city, maryland. Called roadside assistance. They towed truck to a Chevy dealership on fri at 330 pm. Not knowing that I wouldn't receive it until Monday. I was to go home sat morning. Chevy did not give me a rental veichael of any sorts even tho it's part of my warranty. I asked numerous times! Ihad to stay 2 extra nights and had to use a taxi to get to dealership which is Bennett in Berlin Maryland. When arriving lady said 101 for one flat tire. The others were fine. Rip off. Also was told by roadside assistance it would be free of charge. Spoke to gm customer care, and did absolutely nothing. I think it is horrible how I was treated. I was lied to from roadside assistance. In total from staying two extra nights I paid 345 for hotel. Also taxi ride to location 38. And still have to pay them 101 for a plug in one tire. I also have a 2011 Chevy camaro and a 2013 Chevy cruze. This will be the last time I ever purchase a veichael from you again!
Jonathan KiralJonathan Kiral 11/18/13 3:29PM
If I were you I would not take my Chevy to Huntington beach Chevrolet for service. I have many times, very poor workmanship and they don't stand behind their work.when you have a problem with work they have done, they don't take responsibility for their poor work, stating either they went paid for out.example they replaced the controls on my steering wheel the buttons work but no longer light up.when asked they said they got paid to replace them and them not lighting up is something is have to pay for again. The upper transmission seal they replaced, is leaking again within six months and they want to charge me$75 dollars to rack it and check their work. Its leaking from the same spot. When I pick out up 9 times out of ten its my grey interior is soiled with grease. The service manager offered a free detail that I have not been able to get because there is always some excuse with the detail department, I've spent around 8 thousand dollars there this year and will not give them another penny. Its a scam, they take your money do poor work and don't even stand behind it, chances are when you leave you'll have other problems that you will have to take it back for, problems that never existed before they serviced it. Yours truly a very unhappy one pay customer and a ex customer who took his truck to Chevy and even paid more because its a dealership and you expect more.don't shop Huntington beach Chev 11/13/13 11:04PM
FYI, i had lodged my report to Chevrolet HQ in Malaysia but no reply till to-date. This is very poor services and bad experienced in my life. After i have received automated response confirming they have received my report, no one from Chevrolet customer service called me. I have been tried to call them and leave messages, but no one return my call or doing follow up. Please find below my complaints and really hope i you can find way to make settlement of my unsatisfaction on your services and as a royal customer, i hope you can consider my case.
Previous email received from your customer service in Malaysia
Dear Maria Said, This is an automated response confirming that we have received your request and has been assigned as Service-related ticket. Our Support Specialist will get back to you as soon as possible.. Our Standard Average Response Time for all support request is 24 hours. Should you wish to contact us directly, we can be reached at
Name: Maria Said
Message: I am very upset with chevrolet service centre called Bangi Car Sales Sdn. Bhd located at Lot 711, Jalan Bangi Batu 18, Sungai Tangkas, Kajang, Selangor. Today (30/9/2013 @ 9.30am), as regular customer, i went to Bangi Car Sales Sdn. Bhd for normal services (every 10,000km). At the same time, i had make complaint where sounds came from aircond part when i switch on the aircond. I realised this sounds happened since last saturday, 28/9/2013. I asked them to find out the problem. In the afternoon @ 12.30, Bangi Car called me (Ms Eerisha) told that my car is ready for pick up after normal services (changed engine oil, oil filter & brake fluid). I did asked her about the sounds problem either can be solved or not. I was suprised when she said the sounds caused by aircond compressor and can't be repaired. In other word, i need to replace a new compressor and the BIG ISSUE now, i had purchased a new compressor from Bangi Car and installed by their mechanic on 5/1/2012 with total amount RM1,400.00 including the following : 1 unit compressor - RM1,300.00 Refill A/C Gas - RM 80.00 Labour charge - RM 45.00 6% Service Tax - 2.70 Discount - 27.70 Total =RM1,400.00 Since i'm not happy with what they have told me, i asked them to check again and let me know the actual problem. But, no one called me to update the status until 4.00pm. I've tried call Bangi Car a few times, the line was engaged and when i call again, the person in charge was on line and i left a message to the operator to return my call, no one cares until i text thru' Ms Tanny's hp (owner/big boss) asked for my car status, she just replied her staff will assist me. Can you imagine how they treat me and waste my time? Since i need to go back at 5.15pm and really need my car, i called again Tanny's hp and no answered @ pick up my call. At 5.00pm, i went to Bangi Car to pick up my car and I make complaint to Ms Tanny (owner/big boss) and i can't accept they give a a reason that my aircond compressor had problem again and need to changed again less than 2 years after i bought/replace a new ones. This is very ridiculous thing and Ms Tanny said, Bangi Car is no more doing servicing in aircond since they faced a lot of problems. As a loyal customer to chevrolet service centre, since i bought this car in 2006, i never send to other service centre for doing servicing and maintenance. Although sometimes i feel upset with certain things, but i still preferred to get servicing from original part from authorised chevrolet service centre in Bangi which nearby with my office. For your information, i still kept the official receipt (no. CS806991) for purchased compressor thru' Bangi Car Sales Sdn. Bhd. And i did realised this receipt with no mechanic's name who are responsible to install/repair the compressor on that time. And the second copy of the receipt was not the original (photostat copy). Compared to other normal servicing receipt, each receipts stated mechanic's name and a second copy is original too. I wonder there must be something wrong somewhere since Ms Tanny do not want to cooperate with me and keep asking and looking for mechanic who in charge on that time. When i realise how ridiculous these scenarios are, i had told them that i am not dealed with the individual but i am dealing with your company. I really hope something that is unbelievable experienced which i went thru', can be take into your high attention and consideration and the most important thing, the justice to your loyal customer like me and for the sake of Chevrolet's image and reputation. Please take action accordingly and thanking you in advanced for your cooperation. Regards, Maria Said Bandar Baru Bangi Selangor MalaysiaAnonymous 10/29/13 7:06PM
always get someone in the phillipines and they will not connect you to someone in the USAAnonymous 10/22/13 2:11PM
Whatever you do, DO NOT buy from David Mauss Chevy in Sanford. They took over a month and 4 visits to fix my tint. They said to compensate me I would get 2 years of oil changes. When I took it to get the oil change they said I do not have any service plan for me. I called the dealership and the MANAGER said it is not their fault they put it in in aug 30th. Then he gave me the number to roadside assistance and stopped taking my calls. SCAM!!!! DO NOT GO THERE!!No not go to David Mauss 10/19/13 10:16AM
Back in 2010 I purchased a 2010 silverado the rep was informed by us we need a truck to pull a big travel trailer.guess what it was only a 4.8 not near big enough and strong enough to do the job, we had to upgrade to a 2011 silverado that has a trailering pkg on it or does it have the proper one, who knows, now it's time to go new, since I lost the depreciation on 2 trucks in 2 years plus the trade in value on both should I go new or just go to another company, I have purchased 6 veh from this dealership in 11 years. My loyalty to GM is good but theirs to me is crap, unless I get some compensation for what has happened I will move...Snugg 10/18/13 1:34PM
It is very difficult for passengers to get in the side door of the Chev 15-passenger vans. There needs to be a retractable (sliding) step for passengers to be able to get inside. A step that can be pulled out to step-on to get inside, then slid back under these vans with foot once inside. Plus, a grip handle on both sides of these double doors to grab. It is dangerous for passengers the way it is currently.nanniekearns 10/6/13 1:16PM
The worst place is Chevrolet service center of jersey city I took my car last week for a diagnostic check and after 3 hours of waiting they said oh it hasn't gone in yet then they charge me $400 worth of work that was suppose to fix my problem then went home with the same problem. Oh but wait a minute the work they did was needed so they say but my car now stops when I turn it on. Went today for a tune-up today but again 3 hours nothing done but they said there's definitely something wrong with it we need it during the week. Wow!!!! No way after 3hours and a 3 mile drive they took my car for and an added scratch on my car and no tune up done NO THANK YOU!!!! NEVER EVER EVER AGAIN!!!!! Worst thing is when they see you leaving mad they laugh I know because I went back to tell them something and there they were laughing again. WORST CUSTOMER SERVICE!!!!Anonymous 9/21/13 1:31PM
Yea my 2003 suburban has some body rot and frame rot but the worst thing is the brake lines and fuel lines rusted out and had to replace all. What about safety????? It won't be another Chevy.Anonymous 9/15/13 4:06AM
MY CIMPLAINT NO.
I purchasedÂ a CHEVROLET sail uva Lt diesel on 26 December 2012 from Regent automobiles faridabad ( haryana ).
From the first day the problem comes :-
1. Noise in all doors.
2. Remote key .
3. Noise in dashboard.
4. Milage my car giving only 10 KMPL while CHEVROLET claims 20+.
5. My whole car starts rusting from many places.
They change my remote key after lot of fighting and close dashboard noise.
But both main problems of milage and rusting are same .
So many times I complaint to Chevrolet but they are deaf and dumb now.
They have no solution about milage .
About rusting they say CHEVROLET will repaint my car in free. There is rust in all car at different places CHEVROLET have to open each part and then repaint it.
Rusting can be stop only after replacing the effected piece , but how much CHEVROLET replace.
I pay them for new car if I want repainted car then purchased a second one and get it paint , why I sold my old car if I have to drive a repainted car.
Also they offering me extended warranty if I agree to repaint my car and withdraw my complaint.
But CHEVROLET is not doing anything just ask me for wait , wait and wait.
CHEVROLET is expert in making public fool.
Chevrolet stole my money now disturbing me in each level , so many times I get checked my car at there authorized workshop but RESULT IS ZERO.
IÂ don't want to replaced my car as I don't want any other product of CHEVROLET even in free.
GOVERNMENT MUST CANCEL THERE LICENSE OF MAKING CARS.
I WANT MY MONEY BACK .
Mobile no.mukesh_m4k 8/26/13 8:40PM
country chevrolet annandale mn.did over 4000.00 dollars in damages to the under body of my van.this was done when i took it in for routine service.no one at this dealership informed me this had happened,when i picked up my van.when i discovered what had happened,i returned.i was told country chevrolet would not repair my van.the service manager made a 500.00 offer,to cover the fact no one at country chevrolet told me they had damaged my van.chevrolet customer service was no help at all.did not follow up on my complaint.did not check out the damage.their customer service is almost as bad as the customer service at country chevrolet.i thought general motors would want reputable dealers in their network.jack s 8/16/13 12:30PM
I have had several problems and part failures with my Spark. It is one year old and has 20,000 miles on it. Parts have failed, it has been towed in twice, gets stuck in second gear (it is an automatic) check engine light on and won't accelerate. Multiple trips to dealer leave me without reliable transportation after less than a year after new car purchase. Offered 50% of price paid at for trade at this time from the dealer who sold it to me. Customer support is very sorry for my troubles, but service says that car is drivable (though it won't accelerate above 35mph) and that the engine light doesn't really mean anything. I keep asking who I can speak with regarding the poor quality of this product and cannot get an answer. This is a substandard product and no one cares.Buffy 8/13/13 6:44PM
I have one of the first Sparks, and multiple part failures and 2 tow-ins in less than 1 year. I have been without my vehicle for a week, picked it up and same problem- engine light and won't accelerate - within 2 hours. Car is waiting on part, but no rental because girl answering phone says it is drivable and engine light doesn't really mean anything. Support says if dealer says it is OK then no rental. I cannot drive 35 mph on the interstate to work! Everyone is sorry for my bad luck, but will not stand behind the product.Buffy 8/13/13 5:08PM
Sir, How much time it will take to get your attention & resolution of my complaint ?
It is already 10 months has passed to linger on the issue & Your assurance that You shall get back to me regarding my concern.
GM Chevrolet customer care services are really Believable ?
1. I purchased Chevrolet Sail UVA (Diesel) Basic Model in Nov 2012 from VardaJyoti Automobiles, Meerut (UP).
2. Company specified audio system & gear lock was not fitted in my car for a long period of time due to not
making availability of these items by GM Chevrolet..
3. Surprisingly, after many requests/reminders and waiting a long, specified audio system was fitted in my car.
4. Again due to not making available the specified & proper gear lock system to be fitted in this car responsibly
by GM Chevrolet was not fitted and central locking system is fitted in place of the actual required gear lock
system in my car i.e. also too late almost after 9-10 months of car buying.
4. Whether GM Chevrolet would like to see in lack of services by making delay to provide the most required
company specified & certified items to be fitted in this model of car and take care to extend the Warranty/
Guaranty period of the car as because of this very reason I could not run the car & car standing ideal and more
over lost the enjoy of car ride due to lack in services as well as harassment for no fault of mine.
Request authorities to take care at least for loyal customers who solely believe in GM Chevrolet.00 8/11/13 12:29AM
All chevy service contracts, estimates, and receipts required by signing include that all disputes must be handled through binding arbitration and for the regular guy unless you get an attorney or have some knowlege of statutes and regulations of arbitration in you given state are pretty much out in the cold
I will never again do buisness with chevrolet and gm for that matter because they don't care eitherpcop2011 7/24/13 9:38PM
I recently purchased a brand new 2012 Chevy Equinox from Irvine Chevrolet.
I have about 17,000 miles on the car and drive it around town for business.
My son and I had washed it for the first time a few weeks ago and my son said mom you have rust all
over your car. I told him it couldn't be rust it's a new car!
I looked closely and indeed there are tiny specks of rust all over the white paint and even the plastic molding. Then on the top are two round circles dead center of the roof that are the size of
quarters and they are rusted as well. So I went on line and started researching these small specks of rust. I found out its called "rail dust".
I purchased the car because I wanted to contribute to the US economy only to find out that my car was manufactured in Canada! And that
the car had been shipped by freight train to Southern California. Then this interesting thing happens. The train tracks are iron and the
train wheels are iron, and they get very hot, and these trains weigh tons, and tiny fragments of iron come off the tracks and they are very hot
as well and they land on these new cars, and imbed into the clear coat of paint. Then in a short time they start to rust!! I took the car back to Irvine Chevrolet and complained
(oh and by the way this isn't the first issue I had two other unrelated problems) with this new car as well.
First they said oh yeah "it's environmental can you believe we breath this!" We can clay bar it out but you will have to have on going maintenance
it will come back over and over again. So I talked to the service manager and he finally admitted it was "rail dust" and they had a (corporate memo on it) and they have never seen a car come back after they "color sanded"
a car, and basically I'm the only one with a problem. So I said, Yeah... I bought the lucky car!! I don't believe that to be true because it really only shows up on white paint, so there are probably millions of poor people
who have the same problem, but unless you hand wash the car yourself, and look closely you wont see it. Then there is another rust issue, there are two quarter sized round rust spots on the roof of the car. They tried to blame me saying I set something up there. But they finally admitted that it was magnets installed in the roof where the light housing is, and they have to actually take the headliner out and take the magnets out, and sand and repaint the roof. Well lets see magnets attract iron so the rail dust clung to those two spots, and caused two round rust spots on the roof as well!! They said well your lucky it hasn't rusted all the way through yet! I told them I wanted a new car! I work hard as a single mother Im straight commission and I saved up to pay all cash for this new car and now Im stuck with a rusty car that needs on going maintenance!! I asked why they don't cover their cars up if there is a "memo" on this! So they asked if I wanted to trade the car in and buy a new one! Of course I said no, they would give me nothing for my car, and put me upside down in another car. I'm positive there are thousands of these cars out there! I think someone needs to expose this to the other poor people who have the same problem!
Please reply and contact me below if you are interested in this story.dd 7/7/13 9:06AM
We bought a 2007 Chevy Equnaunt all wheel drive, it had miss matched tires on it and I ask the salesman (Bill Craft of Warnick Chevrolet Rockville Ind.) about the miss matched tires, he stated it dosent make adifference. We went on vacation to Branson Mo. and the car was making a grinding noise. We took to a Chevrolet Service they said it was the miss matched tires I put new tires on it and the noise stoped, Now the reading states Service Traction Control and Service Stabiltract, and the owner of the dealership states the tires couldnt cause this problem.andyandbarb 7/6/13 2:24PM
101.000 miles when i got it and the need day had to fill it uo with oil now ever 3000 miles i have to fill it up with oil check eng is on and you can't put gas in it got more warrnty and still couldn't get martin chevy to do anything 2 chevy i had and all kind if stuff going wrongsale guy cory told me to what for warrnty to kick in and they would fix everthing but then i find out that the warrnty doedn't cover any of it truck is still broke and i am on 6 note some one help me with this truck i got rid of the existed warrnty at 1221.600 but i do not think that is what they put so i wouldn't get all warrnty money back would not put the miles on the paper work till i siged it martin a rip offDave 6/24/13 10:09AM
Bought Impala new in 2006 in Ocala Florida
With only 108,000 miles on the
Motor , it seized up with no warning
Whatsoever - turned on key - heard a
Clank - that was it -
Had to have had a defect in the motor as never
Had an engine seize up in only 108,000 miles-
Contacted G M C pres. And got a call from the
Company saying too bad we are sorry but we will
Do nothing for you - so a 4,000 dollar engine is needed
And that is out of the question for an 80 year old on
S S -- very disappointed with GMC as feel they should
Be morally responsible for this type of situation -Anonymous 6/19/13 9:43PM
I took my 52000 dollar chevy Silverado to ed bozarth chevy in lasvegas nv for a bad battery they wouldn't replace it they made me bring it in 4 times they made me buy a 140 dollar charger charged me 30 dollars to install it and the vehicle was still under warranty 14000 miles on it they left the fuse box cover off of it engine cover off of it and wouldn't mail it to me sevice manager wouldn't talk to me district customer service manager kevin wont return my call called him 4 times no return call be careful of these BAD PEOPLE THEY DONT CARE worse expierence ever don't go there for anything terrible place to goEMONEY777 6/17/13 10:40AM
My experience with customer service was terrible today. One woman yelled "bye" and hung up on me when I asked to speak to a manager. I see another posting here about a 2010 vehicle witha wiper motor failure. My 2010 had the same prob in a terrible rainstorm. Not only isn't it covered , but they want 119 dollars to assess my car and kept it all day today (last night drop off) and never called after the 8am chat about the 119dollars. At the end of the day when I asked for a loner for tomorrow I was told that was for GM customers covered under warrantee. I was told that all car companies charge to assess a cars repair needs. Not when I owned Hondas or nissans or dodge vehicles have I EVER paid a dealership to figure out what was wrong w my 3 year old car. I also own 2 Chevys and will NEVER buy another.Anonymous 6/13/13 6:04PM
1 - 25 out of 281
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On travelling through Kentucky recently I had trouble with my 2007 2500HD Silverado Pickup. The fuel pump had gone bad and I was on a tight sales schedule. The parts for the truck were not available for a week and the repairs where going to take about the same. Herb Jones Auto Group in Elizabethown KY not only quickly diagnosed the problem, but where also most helpfull in negotiating a great deal on a new 2013 2500 Z71 diesel truck for us. Since we were travelling they could easily have taken advantage of us but they did not and in fact did everthing they could to be helpful and gave us a very reasonably deal on our 2007 truck. I wnat to say thank you to them through GM for their honesty and helpfulness. Honesty and integrity is still alive int he USAAnonymous 5/6/13 12:18PM
i own 3 gm products 2007 GMC Denali Cadillac CTS-V Corvette Z06 ALL VEHICLES ARE PERFECT NEVER 1 PROBLEM FROM ANY CANT WAIT TO GET NEW Camaro ZL1. jimmy asheboro NC. the only problem i have is i cant seem to get a dealer to trade for a camaro ZL1 WANT TO TRADE CORVETTE AND CADILLAC. Love gm products they are the best just wish i could get a little bit of help after i spent $200,000.00 on cars in last 5 years with them. I did my part helping a great get back to greatness.JAMES 4/6/13 3:24AM
I wanted to take the time to comment on the excellent service I received from your employees at Pahrump Valley Auto Plaza in Nevada, particularly Lee Sproul and Brent K. I was an out of state customer and had taken my parents into Vegas for Dr. appts. The next morning when I went out to my car I found that I had a flat tire. I have a 2011 Chevy Traverse and thought I had some kind of warranty on my tires. They did everything they could to help find the information to no avail. They told me I could take my car while they worked on the spare. I received the call that they were able to save my tire and to come to the shop so they could put the tire back on my car. They showed me where the glass had gouged the tire and how they fixed it. I was worried and told them I drive the back desert road to get back home in southern California. They assured me I would be fine. They also put my spare back where it was supposed to go and secured everything back to its proper place. The best thing was I was not charged! I figured being from out of state I could get "hosed"....need a new tire..labor...etc. The tire is still perfect.
This happened a few weeks ago but in these busy times it's hard to sit down and write especially when it's not a complaint.
These guys and the other employees there treated me great and if I ever have any problems with my car while visiting my parents again I will not hesitate to take my car to Pahrump Valley Auto Plaza.
Thanks for the great service.Mrs. B. 2/15/13 9:28AM
January 10, 2013
To: GM Chevrolet
Re: Chevrolet Service
As our economy struggles to recover I, as a consumer have the responsibility of spending what little disposable income I have on the things that matter to me the most. When searching for professional quality of service at a cost effective price. Often I have found the expense not worth the services or the products rendered. I have embraced the notion that profits matter more to the big companies than what they offer in return for my money. On a couple of previous occasions my experience with Chevrolet Vehicle repair service appeared not to be lacking in this regard.
My previous letter of service complaint was intended to make others more conscious of the fact you donít always get what you pay for and not to shame anyone into offering a refund. I felt a need to express my feelings of helplessness with regard to dealing with big companies for their services.
On January 09, 2013, to my surprise I was contacted by Chevrolet Service Managers Tony from Bical Chevrolet in Long Island NY and Rick from Casey Chevrolet in Newport News VA. Both gentlemen expressed their sincere concern about my experiences at their respective Chevrolet service locations. They both made considerable efforts to try to resolve my issues with some satisfaction. I have been giving some measure of closure having my vehicle serviced properly at a fair expense at Bical Chevrolet and with incentive to consider Casey Chevrolet motors for my future automotive needs.
I now feel the need to express my new feelings of thanks and appreciation to Rick and Tony for the time and efforts they took to make my current and future experiences at their businesses a more positive one.
G Warrenlogman 1/10/13 3:16AM
Hello my name is Clayton(Chip) Goodwin and I bought a2012 Chevrolet Sonic from Heritage Automotive in Lawrenceburg, TN two months ago. I am very pleased with the vehicle, but the reason I am sending this email pertains to the customer relation of Heritage Automotive. Yesterday I took my new Sonic to the Heritage to have it checked out due to a short that cut all power to the car. I had to wiggle the attachment to the battery just to get the car to start. After scheduling an appointment for the next day to have it serviced I returned to my car to find that I was unable to get power to the car. Dan(car salesman) remembered me from two months prior buying the car, and came over to check on me. When discovering the problems I was having told me not to worry he would take care of me. He went to check on my appointment to make sure I was taken care of. Then got me a loaner car to get home and to work today. I have never been the person to buy new vehicles till now, I will continue to take my business to Heritage Automotive of Lawrenceburg TN. In a world where everything is about money it is refreshing to experience the care and commitment that this dealership has for its customers. They deserve a slap on the back!!Chip 8/7/12 6:22AM
Do not buy a new Z71 pickup with the expectations that it will be capable off road. You CANNOT turn the traction control off, even though there is a button to do so. When in mud and a tire tries to spin, the brakes activate and you go nowhere! It clearly states on page 4-8 of the owners manual that is how it is designed to work,and I confirmed with a super nice customer service rep. that my only choice is to trade it for a toyota.diesel 5/1/12 3:35PM
Was pleased to get a real human when I called. The young man was very polite and easily understood. I had a question about a repair part for my Malibu Max. He took the info I had and called my Chev. service man while I waited. He did follow up on my problem although I don't know the resolution at this time. Very pleased with the effort, however.Anonymous 4/17/12 11:57AM
On March 29 I was on a trip to visit a friend in Kansas. On the trip I developed serious problems with the motor in my 2010 Silverado. I was able to make it to Tripe Motors in Alma, Nebraska. The service I recieved was truly remarkable. I pulled into the dealership at 2:45 on Thurs. 3/29, they replaced 5 lifters,
the cam, both head gaskets a belt and some bolts and I picked the truck up shortly after 1 pm on Monday 4/2. They also gave me a vehicle to use. I was 9 hrs from home and they didn't know me but they certainly helped me out. They were very friendly and the service was truly appreciated.Terry Krahn Pine Island ,Mn.Anonymous 4/10/12 8:05AM
Great job Hawkins Chevrolet! Recently while traveling through Minnesota my 2009 GMC Denali experienced a mechanical issue. I found my way to the nearest GM dealership (Hawkins Chevrolet),within 2 hours we were on our way back to Wyoming. This was outstanding service, Jerry Bulfer and all the employees at Hawkins have my thanks.
Casper, WYExcal, Inc. 3/20/12 5:59AM
My 2011 Chevrolet Camaro was in a car accident. It was crashed by a truck. It cost over $15,000.00 to be repaired and the air bags did not deploy and the seat selt did not retract. The driver was injured. The customer service was nice and stated they would have someone to call me back.Anonymous 11/9/11 9:06AM
Had a somewhat disturbing experience with the Chevy dealer on the "miracle mile" in Independence Missouri yesterday. Needed a duplicate ignition key and asked two different staff member for a quote on a programmed key and was told $50 by one guy over the phone (Jimmy) and then quoted $55 by another at the shop (I believe he might be the actual owner or manager - poor guy). I stated several times that I wanted to know the price of a programmed key. Four hours later they sock me with a $100 bill (and I don't mean the kind I can spend). I said what is this and they all surround me like vultures the manager stating that the quote he gave me was the price to program the key (the key itself was another $50). These people are either very slick con artists (which I tend to believe thanks to the have a nice day comment as I left) or very stupid indeed. However, after having seen all the complaints on the site and the incredibly low ratings I guess I made off pretty good. The key did actually work without anything falling off my car (as of this minute). It could have just been a communication I suppose but as I explained when someone wants to know how much a duplicate programmable key cost its a given that they want the total price of key + programming since one is worthless without the other. Cute girl at the counter made the pain subside quickly with superficial distractions (good job). Will go back again but without the high expectations I had before.Gary Abosch 7/9/11 1:08PM
I am the owner of a 2006 Chevrolet Silverado
1500 4WD, VIN #2GCEK19V161110279.My comment pertains to the chronic failure of the heater/AC Blower Resistor Harness and Resistor. I had to replace those items @ a cost of $237.65. I was informed that this is a high failure item on the Silverado P/U. I think that GM is aware of the failure and should have recalled vehicles involved to upgrade this harness assy. It's a safety item because the electrical connector gets so hot when it malfunctions and create an electrical fire.I am of opinion that I should not have to pay for replacement of a critical component that don,t meet required specs. In conclusion, I think that I should be reimbursed for part and installation cost. Lastly, I think that these vehicles should be recalled for this harness serviceability.Anonymous 6/22/11 10:52AM
Thanks for the awesome info. I just got off the phone with Corporate office in...Detroit, MI USA. I had an A+ customer service experience. Way to go Chevy. God Bless America.arizonacowgirl 6/7/11 5:01PM
I RECENTLY LEASED A 2011 EQUINOX BASED ON ADVERTISED INFORMATION...YOUR ADS CITING MPG 'UP TO' 32 MPG DOES NOT COMPUTE...MY LAST CAR WAS A 2008 MALIBU, WHICH I ENJOYED.I REALIZED A MPG OF 30+ ON HIWAY TRIPS..MY EQUINOX WILL NOT GO OVER 23-24 MPG UNDER SAME DRIVING CONDITIONS...1200 MILE INTERSTATE ROUND TRIPS, USING CR. CNTRL AND CONSTANT CONDITIONS AS WITH THE MALIBU...
I CURRENTLY HAVE SBOUT 3500 MILES
ON THE VEHICLE AND WOULD LOVE TO HAVE AT LEAST 29-30 MPG.
I AM THOROUGHLY DISSAPOINTED AND HAVE EXPRESSED MYSELF TO ANY THAT ASK ABOUT MY NEW EQUINOX..
HAVING DRIVEN AND SOLD CHEVYS FOR YEARS I AM THOROUGHLY DISSAPOINTED FOR THE FIRST TIME..
THANK YOU, DISGRUNTLED
S. SCHWARTZSTUANDBON 3/26/11 4:31AM
My name is Mike Denton and it was my extreme pleasure from buying my new Colorado from Mr. Jay Vaswani and your Fairfield Ca. dealership. I can't remember the ladie's name who helped us with all the financial papers but she was absolutely pleasent to deal with as well. I would recommend your Fairfield Chevy dealership to anyone. Very, Very impressive.
Mike DentonMike Denton 3/12/11 5:27PM
In Madison, WI we received cards this week giving us a year of free oil changes with a Chevrolet dealership in our area. This was necessitated by your closing of Thorstad Chevrolet which has been our dealership of choice for decades. There is no other dealership that is reasonably convenient for those of us living and working in the core of the city. Their integrity and customer care have been unequaled in this city. Yet, with no consideration for any of us, you closed them down as a Chevrolet dealer. This total lack of regard for your owners necessitates our decision to end our loyalty to GM products. No free oil change can compensate for your total lack of regard for our needs.
Anonymous 2/4/11 9:04AM
GOOD SERVICEJEVAN 1/29/11 3:18AM
Well here I have to come back and give an apology because Jupiter Chev. did take care of the loaner car and they are repairing my truck.I've been doing buisness with Jupiter chev since 2001 and had not had any trouble and I guess I just jumped the gun. Well at least I'm man enough to admit I was wrong. Now if they try to charge me for repairs we'll lock horns !!!!pra 11/23/10 10:51PM
i have a chevy silverado 2500 hd diesel at 100840 miles the engine blew up head gasgets two cylinders no comp.warranty expired at 100.000 so i thought i was out of luck i was wrong they are replacing my engine under warranty thank u g/m for being there for me when i needed ur help i will always be a chevy owner and will buy another silverado when time permits general motors you are the best thank you. alex papaianalex papaian 8/6/10 2:02AM
I purchased a 1991 Chevy Lumina back in 1996. It had 70,000 miles on it when I bought it. I am the second owner. This car has given me such wonderful service over the last 14 yrs. It still has the original motor and transmission and radiator. the only thing I have replaced is a fuel pump, just recently,and normal maintainance. This car has been a one of a kind. I have always felt very safe in this car. It still doesnt use a drop of oil in between oil changes and will give you everything it says on the speedometer, lickity split, and have gas pedal left over.I have 262,560 miles on this car. the only thing it needs right now is a new paint job. Thank You GM for a such a good product.Anonymous 1/23/10 5:16PM
I had a service experience this week at my locsl dealership,(Jeff Gordon), I had a minor emergency that would not directly create profit for the dealership, but would cause some time and trouble. I was handled professionally, expediantly, and like I were the only customer that mattered. Sales,Service,and parts were involved and should be recognized for a job very well done at a time when everyone was ready to go home for the day. I would like to thank John Tilghman, Russ Miller,and Wayne Woody for their help. This kind of service is what makes me drive chevys. Thanks againAnonymous 11/18/09 8:28AM
Glad I found this number here. GM websites are sales oriented only. I still had to go through a few automated responses but at least I got my question answered. Service center seems to be in India.Maxx 11/24/08 10:43AM
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