Chicago Tribune Customer Service

I was subscribed to the Tribune for a little under 2 years and I liked the reporting around the recent mayoral election. I decided to stop my subscription at the end of last year (which was really difficult to do) and received confirmation over the phone that I wouldn't be charged any further. A month later, the Tribune had hired a debt collector to reach out to me regarding outstanding payments (impossible, since I had auto-pay set up). I disputed the debt but it went to another collections agency who harassed me with phone calls for a few months until I learned that I wasn't the only person experiencing this credit-extortion scam from the Tribune. I called customer service, and after threatening to "escalate" the situation (thanks, Caroline from Billing) they finally agreed to forgive the "debt." I hope they're not lying to me this time. What a hassle!

It's not worth your time to purchase a subscription from the Tribune. They will nickle-and-dime you, and the paper is truly underwhelming. The weekly ad book is literally the same product. Sadly one of the worst big-city papers in circulation today. Poor product and poor customer service.

I had a trial subscription of the digital version of the Chicago Tribune. Because I found myself not reading the newspaper, canceled the subscription a few day prior to the end of the trial period. Several days after the trial subscription ended, I was charged for the next month! When I called customer service, I was told that they couldn't find any indication the my subscription had been canceled.

I decided to subscribe to the e newspaper of the Chicago Tribune. Today when I got my paper it was missing several sections: Real Estate-front page, Auto-front page, all the legal notices and want ads, the front page of the Comics, several pages of Arts and Entertainment, to list a few. This is not an unusual occurrence. A well trained monkey could upload all the pages. Is it a limit on the upload? Skip all the puzzle pages then. Who needs thirty pages of puzzles? When I called to complain, I was told for a dollar, I could get support for my problem. It's not my problem! I dropped the daily delivery because whenever it was wet outside I received a wet mess. How can you screw up an e newspaper? Perhaps I should save my money and get the news elsewhere.

WE have problems getting our paper every Sunday!!!!! Please help us with that problem. Thank you

No paper delivered for 10 days in the past 2 months. First he had car trouble and then he went on vacation. I call to report no paper, I leave messages and it all fall on deaf ears. How is this to run a company? I have been a subscriber for over 30 years. Talk about no respect for your customer!

After more than 50 years as a Tribune subscriber -- newspaper now now digital -- as well as a bylined Trib feature writer, I cancelled my subscription(s) on June 2. I've called repeatedly and spoke to many who said they could fix (not!) what is today the third interrupted delivery issue within your term of ownership. I even added a second enews subscription after trying for more than a month between April/May 2023 to restart delivery under an active account. The Tribune has long lost its edge as a prime newspaper, and its customer service isn't worth one more minute of wasted time. Your digital circulation problems, among others, need to be seriously addressed.

Since we have a new person delivering, we have not received our paper before 9:00. Not acceptable.

Tribune delivery service keeps getting worse. I have had delivery missed three times in the past week, yet the price for delivery keeps going up. I will probably cancel if this keeps happening. And people wonder why newspapers are failing.

I didn't receive my paper today...third time in less than two weeks. When I called for redelivery I was told it was past the time for redelivery to be made ..it was 9:30 AM!!! I have about had it with this awful service.

I called today January 2, 2023 I talked to two different representatives and they both were completely helpless- The first rep present a tub I talked to for about 20 minutes and we got disconnected and she didn't even have the decency to call me back and she knew nothing what she was doing-The worst service I've ever received from a company and I'm going to go to Chicago Sun Times

I cancelled my subscription August 5, 2022 and my credit card was charged up until today I called the customer service and voiced my dispute and was told it was cancelled today and service would end January 14, 2023 I informed them it expired in August and wasn't renewed by me and yet I was continuously charged until I noticed and almost $28.00 charge. I questioned why was I continuously being charged when the subscription needed in August and was told because I didn't call and inform them which the cancelled subscription should have indicated. Chicago Tribune is fraudulently charging customers because they're cards are still on file with them and purposely ignoring that the customer has unsubscribed from their service. Apple is negligent as well for allowing such practices with their subscription services also.

11/15/2022

To Whom it may concern:

My subscription to the Chicago Tribune expired last Aug 2022. Even though I wanted to renew, I have not renewed your newspaper due to the Tribune wanting to keep my credit card number on file. I have offered to pay the year in total, but you have refused.
Kindly, stop sending me a bill for which I have not received any newspapers (I've received 5 bills of varying amounts, and countless phone calls.) I will have to take further action if you keep harassing me with these bills. I have never not paid a bill and my credit is perfect.

11/15/2022
My subscription to the Chicago Tribune expired last Aug 2022. Even though I wanted to renew, I have not, due to the Tribune wanting to keep my credit card number on file. I have offered to pay the year in total, but you have refused.
Kindly, stop sending me a bill for which I have not received any newspapers (I have received 5 bills with varying amounts, and numerous phone calls.) I will have to take further action if you keep harassing me with these bills. I have never not paid a bill and my credit is perfect.
Kindly,

The tribune can't get the truck out in a timely manner so customers can get their papers. what is going on with the drivers from downtown that they can't get the papers to the delivery people before 4 am on Sundays. Can't get papers second Sunday every month. No wonder people quit their subscriptions. You can see the news on tv before the papers. Why bother.

I was surprised to discover a "balance due" on my current invoice, which I received on Saturday, August 8. Since the bill had been paid in full, and had cleared the bank, I called Customer Service. The first agent could neither speak nor understand English and hung up when I requested a supervisor. The second agent said the previous payment was late; I quoted the exact dates, and it was not. Then, she claimed I was late with this payment, the invoice I had just received; again, dates disproved this. Then it was for the "premium editions", which I had opted out of, and would not have been a balance due. In other words, she did not have a clue, but she also informed me I was paying $3 for a paper invoice. Since I was never notified of either the "premium edition" nor the billing cost, nor were they listed on the invoice, this is rather shady business practice.
In short, I would appreciate someone contacting me to explain what is really going on here.
815-729-1248

Once again must report terrible home delivery service. Six days with no paper. Have called numerous times and computer"answering" service promises replacement but we get nothing. Must consider cancelling subscription after more than 25 years of loyalty!!!

For the third day in a row our morning Tribune was not delivered nor was it to neighbors. I called service # Tuesday and this morning and asked for replacement. The computer response said it would be accomplished. Nothing!!!

I did not receive a paper today, 2/9/22. This is the 3rd time in the last 2 weeks that this has occurred. It is happening more and more frequently. The most annoying issue is that it is almost folly to try to contact anyone at the Tribune to alert staff that this is occurring. I know that delivering papers is a crappy job: the hours and pay are lousy. I delivered papers as a kid. Ugh. However, as long as the service is offered, it should be dependable. I know print is in decline, and yes, I have started have read it on-line. It's not the same as having the paper physically. Yes I am computer literate, however, reading the paper, physically in the morning is satisfying--especially with coffee!

Here's a good one. My 90 year old friend who lives off a lane with a circular driveway. He has lived there for over 35 years. Now the deliver man left a hand written note demanding $100 to cover his cost of gas for delivering the Trib to the house. Otherwise, he'll leave it on the on the main street for pickup. Good luck to that. The Trib is not worth it. Bye-Bye!

In the last few weeks, we have failed to have a paper delivered on one day. This has happened at least 4 times so far. I have called and been told they could deliver one the next day or take a credit. When I have asked for another to be delivered it doesn't happen and I am waiting to see if I get any credit.
I am getting frustrated with the whole thing and thinking about stopping home delivery.
Linda

Very upset with the Tribune 2 days in a row did not receive paper askes for a replacement did not receive. I bet they would not like if they shelled out money every month and did not receive something they would be upset!!!!

Today I get to join the ranks of dissatisfied Tribune customers. 2 missing papers, failed promises of delivery, failure to credit account, closed office after told paper would arrive by noon, and the pleasure of a script-reading foreign representative. Goodbye Tribune, you suck!!!!!!!!!!!!!!!!!

I Will No Longer Subscribe To Chicago Tribune. It Has Become An Over The Top'
Liberal Newspaper Unworthy Of My Attention And Support. It Does Not Ever Wright
About The Conservative Views Or Achievements Or Patriotic Views. It Is A Scum Of A
Newspaper
And All I Use It For Now Is Trash. It Should Close It Doors And Pray God's
Forgiveness For Slanting It In An Evil Wooke Way. I'd Quit If I Worked There !!!

this is a nightmare....all i want to do is pay money to order a newspaper!!!

what a way to run a business

The dreaded INSIDE SHOPPER by Chicago Tribune email is not monitored at all. I want them to STOP delivering this INSIDE SHOPPER to my driveway. The email address they provide does NOT work. It is a false email address that is NOT monitored. One CANNOT get through at all to make them stop delivering this wretched advertisement newspaper to everyone's driveway. If you call the customer service number they provide, frequently, the delivery continues.

I want to make a complaint about the delivery.
I came back 2 days earlier from my vacation. I called to resume the delivery twice. But I did not received the papers.

I commend the delivery person for the great job delivering the newspapers the past week with all the rain showers. However, the Sunday, October 2nd Tribune Life Style nor the A&E section were not included in the paper delivered to our home.

Ya know, the newspaper business is a shrinking model. Lots of this content is already free on the Internet. How a newspaper expects to forge a new future by suddenly and radically raising prices, requiring secret codes to get a small discount, and outsourcing customer service to a third world country where the agents barely have any customer understanding, is all beyond me.

But I wish the Tribune well, even though it's backwardly conservative and out of step with Chicago political leanings. So still giving a positive rating as it's the only real news worthy paper left in town.

Would you please increase of papers to Warrenville, Il. The Friday Tribune paper is always out by 9:00 am. There are 10 locations that your paper services. I have heard many people comment that we need more papers on Friday. Would you please increase the volume of your Chicago Tribune Friday paper so everyone has a chance to purchase. Thanks

I used to have terrible service. Either I have a new carrier or something changed because now I have only the best. My paper is ALWAYS on my porch right by my door by 7 am. I wish I knew how to let my carrier know how pleased I am.

We can't remember the last time we have had bad delivery service. Our newspaper is always at our front door and while we are early birds (rising around 5:30 a.m.) our paper is usually waiting for us or is there within a short time. We recently received a new carrier and so far so good!

Hi Autumn,
A while back you told me I could only receive the bulldog Sunday Tribune in Madison, WI. Still, when I type my area code (53703) into the Chicago Tribune subscription page, I'm told I can purchase thirteen weeks of seven day/week delivery for $74. When I put in other zip codes north of Madison the only choice available is the Tribune digital edition. Is 7 day/week delivery actually available, or is the site corrupted? I already get the New York Times delivered every day, and that's printed in Chicago--why not stick a Tribune on the same truck? Also, the library I work at on campus here, UW Memorial Library, has editions of the Tribune available, but I think they are mail delivered--would this be an option if morning delivery is not?

I want to compliment Autumn Smith and Chicago Tribune customer service on resolving a complaint I had. I posted my complaint in the "negative" section, regarding no more credit given for vacation hold of the newspaper. I emailed Autumn at her invitation, and she clarified the new policy.

She explained that although credit is no longer given by extending the subscription end-date, the carrier can hold and delivery the paper upon return from vacation. Although I disagree with this new policy, I was given a one-time credit, and it was explained to me in the future that the paper can only be held, like any other magazine subscription.

So I want to say I appreciate this good customer service from Autumn, and recommend everyone talk to Autumn and Tribune customer service first, before complaining and giving up on delivery or billing issues and problems.

I only get the Sunday paper, i don't know what is happening. This is the second Sunday i have not received my paper (07/15/12) i really don't think it is the delivery because once i looked out my window & the paper was there & when i walked out to get it, it was gone, that fast. Could you please see if the driver could put the paper on my porch or by the garage, i have made this request before but still it is not being done, i realize maybe this is not convenient for the driver but it makes for frustrated clients.

I always pay for the Tribune a year in advance at a time. My annual rates aren't anywhere near the increased prices that others are reporting here ($97 every 13 weeks). So I'm pleased with what I pay.

But I do not like the outsourced call center in the Phillipines. The customer service from there is pretty awful. They have a "why should I care since you're 6000 miles away" attitude.

The Tribune content is much improved with more articles, detail, depth. This I do like. But arrogant rightwing columnists still permeate the paper, though, such as Dennis Byrne, Charles Krauthammer, John Kass, and the like. I hold my nose when flipping the pages and passing them by. This includes the reactionary editorials left over from the late Col. Robert McCormack.

Overall it's still the best source for Chicago and world news, and beats the thin coverage offered by the Sun-Times.

I love your paper. It gets here on time and in my driveway. I adore John Kass. I need your address so I can send my carrier a Christmas gift. I lost the envelope he or she must have sent. Please e mail me the address. I live in Libertyville and I think my paper comes from Vernon HIlls. Thanks
[email protected]

PS I love that you investigate everything. You are what makes democracy work!