Chicago Tribune Customer Service
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My Mother is 87, in Assisted Living and loved her Sunday Trib but can no longer read it and asked me to cancel it a few months ago when I picked up several unopened ones to put in the recycle bin. So I called, cancelled and was assured of a credit and that was the end of it.....so I thought.
Then I get another bill for the paper. They tell me someone called them and asked for it to be re-started! I said there is no way anyone called them. It wasn't me and I pay for the subscription and Mom would not even know how to find their phone number. Then they change their story and say someone from the subscription dept called her house and she agreed to restart it. I found out later from Mom was she only said yes to get the telemarketer off the phone.
So I canceled it AGAIN, was assured of the credit and was contemplating going to the better business bureau or Senior Fraud dept.
Today I got another bill.....I found this site while Googling for Chicago Tribune complaints. Really, the Trib has always been our family paper, but years of loyalty have just ended.
This is just UNBELIEVABLE! I will be making my 3rd cancellation call today (why I have no idea since they apparently fall on deaf ears and they will just browbeat my senior Mother into restarting service.) And I will be looking for ways to bring this telemarketing senior scam to light and contacting the BBB.
What do poor seniors do who do not have an advocate and can no longer fend for themselves in these type of situations? How do these people sleep at night? Plus it adds to my already considerable caregiver stress - I will not be supporting this paper ever, ever again.Daddy's Little Girl 5/12/12 5:00AMOfficial company replyGood morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I received your email, and have added your mother's phone number to our do not call list. I will also make sure this subscription is not restarted in the future. I have emailed you additional information, but you may contact me at AskClientServices@Tribune.com if you have any questions.
ChiTribClientServices 5/14/12 8:17AM
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My husband bought me a gift subscription for my birthday in early March. I've gotten 1 paper since then. And only because I called early enough to have a "replacement" delivered. Once I called and was told I would get a "replacement" but ghat never came either. The woman on the phone was nice enough, but not effective since I never started receiving the paper regularly. Please Tribune - fire your delivery person for Logan Square!!!Erin 5/9/12 5:37PMOfficial company reply
Good morning Erin, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize that you have not been receiving the paper. If you send me your address, I can escalate this issue to the delivery field manager, who will be able to ensure delivery is made to your home. Please email me at AskClientServices@Tribune.com.
ChiTribClientServices 5/10/12 5:34AM
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I find it beyond comprehension, that today's Tribune, Sunday may 6th advertised their Membership Program for Book Lovers for 26 weeks for $59. When I called, the service person said " the code number was not in their system yet!!! Excuse me! The Trib is heavily promoting this program and not to be able to offer it...someone is not doing their job. Customer Service was already closed,so that was no help. No wonder the Trib. is losing readers.
Margaret NewmanFrustrated 5/6/12 10:39AMOfficial company replyGood morning Margaret, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize that the customer service representative was not able to process your subscription. Please email me at AskClientServices@Tribune.com if your subscription has still not been started.
ChiTribClientServices 5/7/12 6:38AM
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When you call the customer service number you get people that barely speak English. I've been trying for years to get a paper delivered in a certain location rather than almost in the street and they don't even seem to understand the request and certainly haven't addressed the issue. I finally got a number for a delivery supervisor but he sent me to someone else and no one really cares. It makes me so angry I just give up until my 93 year old mother complains again and the cycle starts all over.Anonymous 5/4/12 6:22PMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize for the problems you have been having with your delivery. Please email me at AskClientServices@Tribune.com, and I can help.
ChiTribClientServices 5/7/12 6:39AM
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I have read with interest all the negative comments. I have had the same experiences: no paper and no replacement even though I called well before the deadline; horrible, horrible customer service experience; billed for papers I did not request. I see that Autumn Smith is the supposed fixer of all of this. Autumn Smith, why does all this keep happening? Please don't offer your email and offer to fix it. It seems apparent that you either don't exist or these problems with all of us would be resolved by now. I, too, have cancelled my subscription and plan never to subscribe again UNLESS they plan to outsource their customer service to a decent United States company.anonymous 5/4/12 6:55AMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize for the problems you have been having with your delivery and subscription. There are many delivery agents that deliver the Chicago Tribune newspaper, which causes for each delivery problem to vary. Some experience issues due to a new carrier on the route, others due to late production times. Our customer service and delivery agents strive to provide the best service to all of our subscribers. If would you like to speak to me regarding your specific delivery issues, I can be reached by email at AskClientServices@Tribune.com. Also, I am located in Chicago, and can give you a call if you would like, once I receive your contact info by email.
ChiTribClientServices 5/4/12 7:05AM
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My sister gave me the gift of the Chicago Tribune Sunday paper for a year that she paid for and I had no part in it. My sister didn’t renew the subscription and I didn’t want it anymore so we chose not to purchase another year. The Tribune started calling me asking me to continue my subscription in Jan, Feb and Mar, and I told them each time that I no longer wanted the paper, not to send it anymore and to stop calling. Not only did they continue to send the paper each week, but they sent me a bill for a paper that I never signed up for to begin with. When I called to complain, they suggested that I pay half of what they thought I owed them and I said absolutely not since I have NO OBLIGATION for a paper I NEVER SUBSCRIBED to. I told them that they had called me several times asking me to renew, and never accepted NO for an answer and didn’t acknowledge my cancellation requests when THEY CALLED ME! I was told that I would be sent to collections since I refused to pay for the paper regardless of how I had originally received it. So even though I NEVER SUBSCRIBED, and DIDN’T WISH TO RENEW, and DIDN’T ASK TO BE SENT ADDITIONAL PAPERS, or to be CALLED MULTIPLE TIMES, I’m supposed to pay regardless? By this mindset, the Tribune owes me for the subscription to my security service that was originally paid for by an anonymous donor that I continued after the year was up. Chicago Tribune, you owe me $4,560,000 for that service, which according to the way you do business, you MUST PAY or I’LL SEND YOU TO COLLECTIONS! Now do you agree with me that one may not be held accountable for a contract entered by proxy or would you like to pay up now?Final Notice 4/24/12 7:28PMOfficial company reply
Good afternoon, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize that you were unaware that your subscription was continued. If you send me your address, I can confirm that your subscription has been canceled. I will then be able to look into the amount owed, as you state you requested to cancel after your subscription expired. Please email me at AskClientServices@Tribune.com, and I can help with this issue.
ChiTribClientServices 4/25/12 6:14AM
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I used airline miles to subscribe to the Tribune for a short period upon moving to Chicago. At the end of the time period that my airline miles had paid for the Tribune began sending renewal notices to my residence. I never responded to any renewal notice as I had no desire to continue receiving the paper. About 3 weeks ago they called to see if I had interest in continuing my subscription which I informed them I did not. Upon turning their request down they informed me that I owed them for the time after my subscription ended that they continued to deliver the paper. Upon notifying the person that I never verbally or in writing agreed to pay for any papers delivered after my subscription ran out I was referred to a manager. The manager after arguing with me for 15 minutes agreed to credit the amount they claimed was past due. Surprise today I get a letter from a collection agency for the amount they claim I owe them. I recommend never doing business with them, without a binding agreement I am sure my lawyer will enjoy this case.Anonymous 4/23/12 5:11PMOfficial company reply
Good afternoon, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize that you were unaware that your subscription was continued. If you send me your address, I can confirm if your account has been credited. I can also make sure the collection agency does not contact you in the future, regarding an amount owed. Please email me at AskClientServices@Tribune.com, and I can help with this issue.
ChiTribClientServices 4/24/12 11:37AM
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Autumn,
We have been having delivery issues since Nov 2011 - prior to that time, we received the paper for several years at the same location with no problem. You had addressed this issue earlier this year - February, March? - and we had approx 3 weeks with no delivery problems, then they began again. Our house does not move week-to-week. but we have to call EVERY SUNDAY for our paper to be delivered. We kept being told by the guy who ended up bringing the paper after every call that delivery was an issue because our house numbers were not visible (this was not an issue prior to Nov). Three weeks ago we painted them white - they are against a dark background - the porch light above them is on - STILL no delivery. WHAT IS THE PROBLEM? Needless to say, we are VERY frustrated. I don't think I've encountered more miserable customer service EVER. The guy who ends up bringing the paper LAUGHS at the issue every week. Pathetic.Anonymous 4/23/12 9:30AMOfficial company replyGood afternoon. I apologize for the problems you have been having with your delivery location. I can escalate this issue to the delivery field manager, and follow up with him/her for the next couple of weeks, to make sure delivery is made to the correct location. Can you please send me your address, so I can contact the appropriate delivery field manager? My email address is AskClientServices@Tribune.com.
ChiTribClientServices 4/24/12 10:56AM
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I no longer get my paper before 7 oclock ,I'm gone by 6;20 ,2 weeks of phone calls to no avail.., cancelling soon!!!!Anonymous 4/22/12 5:25AMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. The guaranteed delivery time Mon-Sat is 6:30am, and on Sundays it is 8:00am. If you send me your address, I can contact the delivery agent for your area, to verify if delivery can be made to your home before 6:20am. Please email me at AskClientServices@Tribune.com.
ChiTribClientServices 4/23/12 5:42AM
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We moved from Glenview to the Village of Golf nearly 2 weeks ago, and despite 6 conversations with Tribune representatives, have yet to receive a paper at our new address. It's unbelievable that the Tribune can't figure out its core business - delivering newspapers. Wouldn't Tribune advertisers like to know that their circulation numbers are inflated due to administrative incompetence????Anonymous 4/10/12 5:55AMOfficial company reply
Good morning, I just received your email, and will be contacting you with more information regarding delivery to your new address. If needed, you can contact me at AskClientServices@Tribune.com.
ChiTribClientServices 4/10/12 6:12AM
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i emailed the Trib back on January 25th to cancel my account due to some terrible delivery issues i had been having for the previous months. no paper and no bill since (which is fine) until today when i checked my bank account and saw that they had billed my account for a subscription that i had cancelled back in January. i called CS and was told there was no cancellation order. then why have i not received a paper or a bill for two months??? my head exploded. they said my bank account was going to be credited in 7 to 10 business day. i'm waiting to see if that happens.Anonymous 3/27/12 7:10AMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I can provide you with more information on the bill you received. Please email me at AskClientServices@Tribune.com.
ChiTribClientServices 3/27/12 8:24AM
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I'sw, over 25 years later, I have no choice but cancel my subscription. Without any notice, my quarterly bill more than doubled without any prior notice! No email, no phone call, no snail mail, nothing! And when I called to inquire about my current bill, they were very quick to ask for an immediate payment over the phone. Never did get a bill until 3 weeks after I cancelled my subscription. And, no matter who I talk to in customer service, nothing ever get resolved.wjh1056 3/19/12 6:20PMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize that you did not receive notification of your rate change. If you still have questions regarding this, please contact me at AskClientServices@Tribune.com.
ChiTribClientServices 3/20/12 5:33AM
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I did not receive my Chicago Tribune today. Marian Kvale @ 547 W. 11th St. Mishawaka, IN 46544. Please notify my carrier as this has happened frequently.Anonymous 3/10/12 10:55AMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize for the missed paper. I will place a credit on your account for the miss. In the future, please contact our customer service at 1-800-TRIBUNE to report missed papers, as this is not an official Chicago Tribune website.
ChiTribClientServices 3/12/12 6:07AM
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Well no paper again this morning...and the Sunday paper yet. Is it any wonder why people get their news on the internet? I call to complain and, of course, it is too late to deliver a replacement. Did you run out of papers or just out of customer service?disgusted 3/4/12 11:35AMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize for the missed paper yesterday. The cut-off time for redelivery is 11:00am. If you do not report the missed paper by that time, you cannot receive redelivery on the same day. If you would like redelivery today, or a credit placed on your account, please email me at AskClientServices@Tribune.com.
ChiTribClientServices 3/5/12 6:35AM
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We've been getting the paper for years but lately i'm calling customer service every week cuz i'm not getting my paper. 1st they tell me i didn't pay my bill...i never got a bill. I payed the balance so i can get my paper. Next week no paper again...so i call customer service they tell me i haven't paid my bill. I tell them i did and give them my confirmation # and they tell me they have no way of verifying this but it will be noted and i will get the paper. I get the paper the following Sunday. Today..no paper again. So i called CS and they tell me my account is suspended for not paying my bill. Really! These supervisors are useless. I paid my bill again and cancelled my account. They said they'll send me a letter confirming my balance is paid in 2 weeks...i guess i'll be calling them in 2 weeks again. I paid the bill already but because of their stupid systems they sent this to collections for $40. Thank you Chicago tribune for your incompetence you are ruining my credit. Keep up the good work of driving customers away. You Suck!Anonymous 3/4/12 8:46AMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize for the confusion with your payments. Since we do not have your social security number, a balance on a Chicago Tribune account does not effect your credit. If you would like to speak to me regarding your bill, you may email me at AskClientServices@Tribune.com.
ChiTribClientServices 3/5/12 6:37AM
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Somehow it's comforting to know that our terrible customer service from the Chicago Tribune is not an isolated experience. Our paper still has not shown up this morning and it's 8:20 am. Yesterday it arrived at 7:30, the day before at 8:00 am. You cannot read it online for free any longer, even with the outrageous daily subscription rate. The outsourced customer service in the Philippines is utterly useless. The Trib is managing to alienate loyal readers at every turn. It really is no wonder that they are going under.Kim Valles 3/3/12 7:24AMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize for the late delivery you have received. Please email me at AskClientServices@Tribune.com, and I can speak with the delivery agent about this issue. Also, you can read articles found on the ChicagoTribune.com website for free.
ChiTribClientServices 3/4/12 7:21AM
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Hello,
Last year,a young boy showed up in front of our residence. He said if we can donate some amount we will get 6 months of chicago tribune paper and he will get a match up from Chicago Tribune on his education fee.
We gave him some money and signed up.
About a month back we received a bill from Chicago Tribune that we own them some $20 for the subscription. Upon calling the customer service, they said they can not really do anything as we signed up. I tried explaining that we were just trying to help the young boy and not necessarily wanted to subscribe. But we were told that it was written in FINE PRINT that the subscription will be renewed and we will be charged.
I am just disappointed to listen to the response from Chicago Tribune. Is this what corporate responsibility means? I acted on a good faith to help someone and this is how Chicago Tribune take advantage of it.
Abhi 2/22/12 10:03AMOfficial company replyGood morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize that you were unaware that your subscription was continued. Please email me at AskClientServices@Tribune.com, and I can help with this issue.
ChiTribClientServices 2/22/12 10:15AM
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I have been a customer of home delivery for years of the Chicago Tribune. I did not receive Saturday's paper so I called. They told me that they tried to e-mail and call me that my subscription was ending due to wrong credit card information they had. So, I gave them the correct info and they told me I would receive Sunday's paper. Well. no Sunday's paper, so I called again. I was told the same thing I was told Saturday, so I asked to talk to a manager. The best the manager could do was promise me I would receive Monday's. No Saturday's, no Sunday's and I'll be at work before I get Monday's, so not very happy.
Tom-NapervilleTom 2/19/12 7:03AMOfficial company replyGood morning Tom, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize that delivery was not restarted immediately. If you do not receive a paper on Monday, please email me, and I will make sure your account has been restarted, and the delivery agent is aware that delivery must be made to your home. My email address is AskClientServices@Tribune.com.
ChiTribClientServices 2/19/12 8:04AM
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Subscribed for 7 days/week delivery on Sunday, February 5 yet have not received a single paper. Contacted customer service on numerous occasions, but the Trib is apparently incapable of delivering my paper despite promising the first delivery last Tuesday. Very frustrating.Dane 2/14/12 9:59PMOfficial company reply
Good morning Dane, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize that delivery has not started to your home yet. Please email me your contact information, and I can look into why delivery has not started. My email address is AskClientServices@Tribune.com.
ChiTribClientServices 2/15/12 6:24AM
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Horrible Customer Service & Billing practices! It started on January 1st. No paper to be found. I called and my account was no longer listed in their system. After talking to Customer Service all they could tell me was I had not paid my January bill. I had my payments taken out of my credit card every quarter. They kept insisting they had no record of payment and they couldn't figure out what happened. Very interesting since I had payments auto debited from my credit card for over two years. And yes the card is valid until 2013. After a fruitless conversation with the C/S Rep and Supervisor I told them to cancel the subscription. Three weeks later I received a final notice for payment. What was going on? After doing research I figured out the Trib never contacted the credit card company for my 4th quarter payment. Usually it would hit my card in late September. Not once did they contact me. Not once did the C/S Rep say anything when I called on January 1st. All she told me was I didn't pay for 1st Quarter 2012. Now I am getting a final notice AND they amount is more than my previous payments. Another call to Trib’s C/S Team; still no explanation of why the payment was never taken out for Q4. Nor could she tell me why the paper was delivered for 3 months without anyone contacting me about the past due. No letter, call or email was sent nor did I receive any notice about a price increase. This Rep agreed that they would only charge me the normal amount and would credit the price increase difference this one time. As I was not going to give my credit card to someone who is the Philippines I asked them to send me a bill. I also specifically asked if I could use the current "Final Notice" and make corrections to the amount due. I was told "No" we will send you a new bill. By 2/5 no bill arrived so I sent the check out anyway. Guess what? Thursday I received a bill from a collections agency!!! Really? How in the heck can it be my fault when the Trib had been taking the money from my credit card each month without an issue (up until October Q4)? I was told to wait for a corrected bill which I did (shame on me for doing so) and now am penalized for it? Shouldn't the Trib have been on top of things and have contacted me back in Q4? After several more calls to the Trib and the collection agency I may have finally gotten this straightened out. Even now no one can tell me why this all happened. Beware of the Trib, their customer service is horrible, they have no clue what the heck is going on within their organization. I will never purchase their paper again! What a shame as I had been a customer of theirs for over 20 years.purplehayes2 2/11/12 12:01PMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize for the trouble you have had with your payments. Please email me your contact information, and I can look into this. My email address is AskClientServices@Tribune.com.
ChiTribClientServices 2/13/12 6:23AM
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I have been a subscriber for many years and always enjoy the paper. For many years the paper has been delivered to my front porch as I asked.
The last year or so the service has been very bad. The paper is left in the driveway to be rained on or covered with snow.
I have called the office MANY times to ask that the carrier be reminded about the bad service.
My local paper is always on the porch as needed.
I would appreciate your attention to this matter.
Lois Smith
852 woodstream xing.
Valparaiso, IN 46385Anonymous 2/9/12 10:43AMOfficial company replyGood afternoon Lois, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize that delivery has been made in the incorrect location. I have escalated this issue to the field manager, who will make sure delivery is made to your porch only, not on your driveway. If you continue to receive the paper in the wrong location, please let me know by emailing me at AskClientServices@Tribune.com.
ChiTribClientServices 2/9/12 12:59PM
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I did not get my Saturday Tribune for the 2nd time in 3 weeks. Do I owe $? I've been getting the Sunday Trib.
regularly, so I doubt it.
I went to the drugstore and bought today's copy, but I did not do the same thing the other time. So I would like credit for today's paper. I would also like to get this straightened out.
Thank you.
Carol Hubert
549 N. Fox Dr.
Round Lake IL 60083sherlock 2/4/12 11:09AMOfficial company replyGood morning Carol, I apologize for your missed papers. I just emailed you, and can offer you credit for missing the papers. In the future, please contact our customer service at 1-800-TRIBUNE, or online here:https://myaccount2.chicagotribune.com/, to report missing papers.
ChiTribClientServices 2/5/12 7:51AM
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Just realized the price increase when I got my most recent credit card statement! Wow! Who are you kidding ... additional value added has driven the price up? Do you think we are stupid? I'm going to be like the smart customers ... or ex-customers of your paper. I'm going to vote on your price increase with my feet! So long ... and good luck with your lousy business model.
walkin' 2/4/12 10:11AMOfficial company replyGood morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize that you did not receive notification regarding the rate change. If you send me your address, I can look into the rate increase on your account. My email address is AskClientServices@Tribune.com
ChiTribClientServices 2/5/12 7:50AM
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We experienced poor response from the Trib online customer service after complaining about the subscription rate nearly doubling without being notified. None of the three cust service people responded to our complaint. Instead, they repeated how the sub rate had gone up to pay for the improved paper. Not once (we traded multiple emails) did the cust service person explain why we weren't notified of the rate increase. We found out after pouring over the credit card bill.confused trib subscriber 1/31/12 5:01PMOfficial company reply
Good afternoon, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize that you did not receive notification regarding the rate change. If you send me your address, I can look into the rate increase on your account. My email address is AskClientServices@Tribune.com
ChiTribClientServices 2/1/12 11:38AM
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From $42.50 every three months to $97.50, without any notification of the massive rate hike. After decades of being a subscriber I just canceled my subscription. I talked to someone that was outsourced from God only knows where and could hardly understand him. I had to repeat myself 5 times that I wanted to cancel. I guess he thought I was kidding the first 4 times. He kept telling me how he "understood" while explaining to me that the Tribune's costs have risen. And what, mine haven't? You can eat your newspaper Tribune company. I'll get my news online and from the TV.so-long-tribune 1/28/12 9:32AMOfficial company reply
Good afternoon, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. If you send me your address, I can look into the price increase on your account. My email address is AskClientServices@Tribune.com
ChiTribClientServices 1/30/12 1:37PM
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Customer service is based in the Philipines...they don't fully understand English. This is frustrating!Ck 1 1/28/12 1:13AMOfficial company reply
Good afternoon, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune.
Although our main call center is in the Philippines, Chicago Tribune has a secondary customer service center in Chicago that will be able to help with escalated issues regarding your subscription and payment. We outsource our call center to try and reduce costs and remain competitive in the industry.
If your problem has still not been solved, you can email me at AskClientServices@Tribune.com. Please provide your address and the problem you experienced.
We can also be found on Facebook: http://on.fb.me/fSlv2H and Twitter: @ChiTribCS.ChiTribClientServices 1/30/12 1:39PM
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Very angry over rate increase from $43 to $97. Trib hasn't become that great for that rate. Line your bird cage with it!
Cancelled & going to the Daily Herald.Mrs. S 1/27/12 11:13PMOfficial company replyGood afternoon, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. If you send me your address, I can look into the price increase on your account. My email address is AskClientServices@Tribune.com
ChiTribClientServices 1/30/12 1:38PM
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I HAVE TRIED TO CANCEL MY CHICAGO TRIBUNE NEWSPAPER SUBSCRIPTION 4 TIMES. I CONTINUE BEING BILLED FOR THE PAPER THROUGH MY DEBIT CARD THAT THE TRIB HAS ON FILE. MY FATHER WORKED FOR THE TRIB WHEN HE WAS ALIVE AND HE WOULD BE APPAULD AND THE HORrENDOUS SERVICE AND SCAMMING THE TRIB IS DOING. I WOULD NEVER ORDER THIS PAPER AGAIN. WELL I'M OFF TO CALL THE CIRCULATION DEPARTMENT ONCE AGAIN! THIS TIME I WANT A REFUND!!!!!COCO 1/25/12 7:42AMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize for the difficulty you have had in canceling your subscription. Please send me your address, and I can help you. My email address is AskClientServices@Tribune.com.
ChiTribClientServices 1/25/12 7:46AM
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This is another Sunday with no paper. Last Sunday was the same. The week before that it was the Wednesday paper. This week I had requested redelivery and called customer care - yet no paper.
This is happening for a day every week.
The reason I am subscribing to Tribune is due to the coupons and store deals that a delivered on sunday with the paper. This is really frustrating.
GoksGoks 1/22/12 11:18AMOfficial company replyGood morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize for your missed paper. Please email me your name and address, and I will be able to look into this issue. My email address is AskClientServices@Tribune.com
ChiTribClientServices 1/23/12 6:24AM
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I am not a happy camper this morning. Yesterday when noticing that my Wednesday paper had not been delivered, I called to report. I also emailed my complaint. I was suppose to receive that copy today and did not. Wednesday issues are important to me as I look at the grocery ads for the following week. This is the 2nd time that I have had this problem in the past month. Delivery service has been very good until the last month. If this continues, I will have to cancel my subscription. I also don't like it that I can't speak to a "real person" in customer service on the phone. The automated system does not always have the problem that I need to address. Marietta Cmielgrandma 1/19/12 11:43AMOfficial company reply
Good afternoon Marietta, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I have just emailed you, regarding your missed Wednesday paper. I have requested for redelivery to be made tomorrow morning. Please email me if you have any delivery problems in the future - AskClientServices@Tribune.com.
ChiTribClientServices 1/19/12 12:26PM
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I have been a subscriber to the Tribune for more that half my life. I find it incredible that when I call your newspaper, you make it next to impossible to talk to a human being. I got transferred from department to department and all I got was automated messages with no assistance whatsoever. When I did finally make contact with a human, they told me they couldn't help me because it wasn't their department and that I'd have to call another number, a number to which they could not directly connect me with. I've called 4 or 5 different numbers today, only to get another recorded message. I've wasted an hour of my time today trying to connect with someone who could help me. It didn't happen. I can't understand why you would make it so difficult for a long time customer to contact you. Your in the business of selling newspapers, and after what I experienced today I get why your company is going bankrupt. I'm ready cancel my subscription.
My call was in regards to taking you up on the complimentary Memoriam you offered me when I placed my mother's obituary in August. I am writing to inquire how this can be resolved.Ileane Kopelson 1/16/12 3:11PMOfficial company replyGood morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize for the difficulty you have gone through in reaching the correct person. I can find the correct information, and will contact you later this morning.
ChiTribClientServices 1/17/12 6:46AM
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Just recently, I paid a year in advance for
my daily paper. I have been a subscriber for more than 50 years. I look forward to
paper. Today Sunday morning and no paper.
When I called, I get an automated voice telling me they'll bring one tomorrow.
I don't want it tomorrow, I miss a human voice telling me they are sorry and will send one
out right away. No wonder people are just
reading the paper on the computer. I am sick
of this! This is not the first time and I am
disgusted and angry that I paid a year in advance for poor service!!!pat kruse 1/15/12 10:31AMOfficial company replyGood morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize for your missed paper. You received the message for next day redelivery because you may have called after our redelivery time, which is 10:30am.
Please email me your name and address, and I will be able to look into this issue. My email address is AskClientServices@Tribune.comChiTribClientServices 1/16/12 10:48AM
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why cant we get a Newspaper?? You've gotta have 9,000-10,000 people looking for delivery jobs..... Cmon and HIRE someone CHICAGO TRIB!!!!Denvrfn1 1/14/12 7:52AMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize for your missed papers. Please email me your name and address, and I will be able to look into this issues. My email address is AskClientServices@Tribune.com
ChiTribClientServices 1/16/12 10:47AM
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I cancelled my subscription to the Tribune when I realized the subscription rate went from $52 for 13 weeks to $97.50! I understand rising costs but the Tribune also needs to understand that while their costs have risen most of their subscribers have not had their incomes increase by even 1% over the last few years and some have even had their incomes decrease so there is no way I can justify an almost 50% rate hike. I'll buy my paper on days when I have time to read it in between my 2 jobs but chances are I will be buying the Sun Times now. Did not receive notification of price hike until I got my bill. Guess that would have cost too much to notify loyal customers. I wonder how many subscriptions they have lost over the fee hike. Not smart since a papers ability to charge for ads is based on subscriptions NOT single paper sales.
gocubs 1/13/12 2:43PMOfficial company replyGood morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. If you send me your address, I can look into the price increase on your account. My email address is AskClientServices@Tribune.com I apologize for the inconvenience.
ChiTribClientServices 1/16/12 10:49AM
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WOULD YOU PLEASE INFORM OUR PAPER CARRIER THAT WE DO NOT APPRICATE WHEN HE USES OUR DRIVEWAY AS A TURN AROUND ,BECAUSE HE SOMTIMES GOES ON OUR GRASS AND ESPECALLY TODAY BECAUSE IT APPEARS HE BACKED INTO OUR DRIVE AND PACKED THE SNOW DOWN CREATING A SAFETY SITUATION AND VERY DIFFICULT FOR THE SNOW REMOVAL.Anonymous 1/13/12 9:48AMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. Please contact us by phone at 1-800-TRIBUNE, or email AskClientServices@Tribune.com to make sure the carrier receives your request.
ChiTribClientServices 1/16/12 10:45AM
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First off - they use children as pawns to sell the paper. Kids trying to do better for themselves are sent out door-to-door to sign you up for a "free" trial if you donate to their college fund.
Shady
Then, when you attempt to cancel you find out very quickly that there is seemingly no way to cancel online - you must call someone. [note: if there is a way to cancel online, I sure couldn't find it - I WANTED a record of the cancellation].
So I call - and request that the subscription not be renewed. FWIW - I did this the day I received the first paper.
They keep sending me the paper.
I ask them to stop.
They keep sending me the paper.
I give up - and just take it straight to the recycle bin.
After a few months - they FINALLY stop sending.
Approximately 30 days later I receive a statement from a collections agency for delinquent account.
F - U Trib
No record of my "cancellation" = convenient.
When I did speak to someone they stated that they would zero out the account. However, I was also told they would not have it auto-renew.
Dear Chicago Tribune - Go F Yourself
[insert lame as standard response from ChiTribClientServices below]
CancelTheTrib 1/10/12 12:19PMOfficial company replyGood afternoon, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize for the difficulty you went through in canceling your subscription. If you have any additional problems or questions regarding your subscription, please email me at AskClientServices@Tribune.com.
ChiTribClientServices 1/10/12 12:22PM
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I knew this would happen. Made the mistake of sending a Holiday gift (tip) to my delivery people. Thought it might improve my lousey service. No such luck today's paper just came 9:05 am. Went to web to find phone and the first thing up shows offer for $1.99 per week for 7 days of papers. I'm now paying $2.71 for 5 days of papers per wk. Guess that's how the Tribune treats long term loyal subscribers. My call to report missed paper led me to Alex in India or somewhere? The Tribune has used a lot of ink on stories about unemployment. Each of those stories should start with a statement stating that the Tribune is partly responsible for our 10% unemployment rate. Offer those entry level jobs to our Chicago Americans and see how far the line will wrap around the T Tower. You may even get some new subscribers as the gift of employment will allow our many to afford it.Anonymous 1/6/12 8:48AMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize for your late paper today. The Chicago Tribune does have a secondary customer service team, located in Chicago, who is able to help with escalated issues. If you have any additional questions regarding your subscription, please email me at AskClientServices@Tribune.com.
ChiTribClientServices 1/6/12 8:53AM
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Great way to start 2012, a totally wet Sunday paper.
The number 1 reason the woman who delivers our paper does not get a holiday gift. We used to send $, thinking service would improve, but it did not....
What ever happened to doing a job right? Please fire this papergirl, she is the worst!Anon 1/1/12 11:41AMOfficial company replyGood morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize for your wet paper. Please email me your name and address, and I will be able to look into this issues. My email address is AskClientServices@Tribune.co
ChiTribClientServices 1/3/12 6:24AM
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ONCE again another wet paper from the UNRELIABLE tribune delivery service. The paper was not double wrapped ON A RAINY DAY 1-1-12 and was tossed with the flap up the drive so the paper was a total wet rag. Are you drivers so stoned they cannot do their job? I am sick and tired of this sloppy, I dont care attitude. DOUBLE WRAP the paper EVERY day. Is this asking too much? This is exactly why my driver got NO christmas tip but the mailman got $100 and the garbage guys got $60 each. I called to get another paper delivered today and of course NO PAPER was delivered. I HATE the tribune. Youe service sucks and your I dont care attitiude is why you will be bankrupt and out of business. I HATE THE TRIBUNE. YOUR DRIVERS SUCK. YOUR CUSTOMER SERVICE SUCKS. YOUR ATTITUDE SUCKS.PISSED off again 1/1/12 10:43AMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize for your wet paper. Please email me your name and address, and I will be able to look into this issues. My email address is AskClientServices@Tribune.co
ChiTribClientServices 1/3/12 6:24AM
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Our carrier doesn't know how to deliver a dry paper. We have to call all the time. Today jan 1 I woke up to the newspaper all over the street and the neighbors yard. How hard is this to deliver a dry readable paper?? Now how is picking up the paper all over the yard??? Why don't they reprimand the carrier, we call about this all this time. Please give the job to someone else who wants to work. Why have deliver whe I can go buy it??? Very dissatisfied with Chicago turbines delivery.Anonymous 1/1/12 7:29AMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize for your wet paper. Please email me your name and address, and I will be able to look into this issues. My email address is AskClientServices@Tribune.co
ChiTribClientServices 1/3/12 6:24AM
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Good Day,
For the past two Saturdays we have not gotten the Saturday Chicago Tribune that we have paid for. We need this as my mother uses the tv guide which you changed from Sunday to Saturday for no good reason some years back.
We would appreciate a response in a timely manner and to have this issue resolved one way or another.
Thank you and enjoy the day.
Stephanie
account number 42281198windycity 12/31/11 8:07AMOfficial company replyGood morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize for your missed papers. Please email me your name and address, and I will be able to look into this issues. My email address is AskClientServices@Tribune.com
ChiTribClientServices 1/3/12 6:26AM
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To Chicago Tribune customer service, I subscribe to you on December 2, 2011. As of December 29, 2011.I still have not received a newspaper. I called on December 16, and spoke with a Arthies who informed me that this would be taken care of and it hasn't so if this is what I have to look foreward to Please, Please cancel my subscription now Please.
Thank Youfedup 12/29/11 6:28PMOfficial company replyGood morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize for your missed papers. Please email me your name and address, and I will be able to look into this issues. My email address is AskClientServices@Tribune.co
ChiTribClientServices 1/3/12 6:23AM
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Our family has subscribed to the Tribune for over fifty years. Our 13 week subscription went from $52 to $97.50. As far as I know, there was no notification in writing or by e-mail. It just showed up on the credit card statement.
This is a pretty sad way of doing business and we are probably going to cancel our subscription.Anonymous 12/28/11 3:04PMOfficial company replyGood morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. Please send me your address, and I can help with your issue. My email address is AskClientServices@Tribune.com.
ChiTribClientServices 12/29/11 9:26AM
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While I understand the increased cost of doing business, an increase of 88.5% for home delivery, with no explanation or advance notice is unacceptable. I will not continue my home delivery. Judging by what I've been reading I'm not alone. Raising the cost seems to be lowering the revenue as apposed to increasing it, now there's a great business model.JustOldAl 12/23/11 11:21PMOfficial company reply
Good afternoon, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. Please send me your address, and I can help with your issue. My email address is AskClientServices@Tribune.com.
ChiTribClientServices 12/27/11 12:32PM
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I just received my bill & it went from 42.25 to 97.50! And to top it off, There was no prior notice & nothing on the current bill states anything about this.Highway robbery.I will cancel.ikes 48 12/23/11 3:57PMOfficial company reply
Good afternoon, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. Please send me your address, and I can help with your issue. My email address is AskClientServices@Tribune.com.
ChiTribClientServices 12/27/11 12:31PM
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i am supposed to receive the trib sat. and sun.but apparently you cannot find anyone who can understand the sat.part.i guess if i do not receive the paper during the week ,then i certainly should not receive it on sat.i wish you would solve this problem as i do like your newspaperAnonymous 12/21/11 9:55PMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize for your missed papers. Please email me your name and address, and I will be able to look into this issues. My email address is AskClientServices@Tribune.com
ChiTribClientServices 12/22/11 7:57AM
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I just learned that the Chicago Tribune now charges by time, not papers delivered, and no longer gives credit for vacation holds. I was out of town for four weeks in November and I still paid for the papers! I was not informed about this policy when I recently renewed my subscription over the phone, nor did I receive a letter or email about change. After 26 years as a subscriber, I've cancelled my subscription because of this unacceptable policy.Anonymous 12/21/11 4:20PMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize that you were not made aware of our change in policy. If you have any questions regarding this, or would like for me to look at you account, please email me at AskClientServices@Tribune.com.
ChiTribClientServices 12/22/11 7:52AM
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They tripled my rates ($30 to over $90)without prior notice. I consider this fraud as it is not the agreed upon price and was done after the fact. I have canceled my subscription and switched to the Daily Herald.Barry 12/20/11 9:34AMOfficial company reply
Hi Barry, I believe you have already contacted me, in regards to the rate on your subscription. If you have any additional questions, feel free to email me at AskClientServices@Tribune.com. - Autumn Smith
ChiTribClientServices 12/20/11 1:14PM
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Saturday morning I did not receive my paper. I called your customer service phone number to complain and was advised by an automated recording that Saturdays paper would be delivered along with todays Sunday paper. Of course it WAS NOT! This happened once before . . .me being promised that I'd get the missed paper delivered with next days paper and it wasn't. If the missed paper is not going to be delivered the following day why the hell do you even ask if the customer would like it delivered. What about crediting my account for the paper I did not receive?mcl701 12/18/11 1:08PMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize for your missed papers. Please email me your name and address, and I will be able to look into this issues. My email address is AskClientServices@Tribune.com
ChiTribClientServices 12/19/11 8:14AM
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your customer service number and website are a joke, there is no way to stop by paper service for vacation hold. YOu should stay bankrupt.Anonymous 12/16/11 5:03PMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize for the difficulty you went through in placing your account on a vacation hold. Please email me your name and address, and I will be able to stop the paper for you. My email address is AskClientServices@Tribune.com
ChiTribClientServices 12/19/11 8:14AM
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you better improve your customer delivery or you won't have many subscribers!
I "AM SUPPOSE" to get the paper on Sunday, however, EVERY Sunday I have to call because the paper NEVER shows up!
I will NOT renew this subscription!!!!
Anonymous 12/11/11 7:46AMOfficial company replyGood morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize for your missed papers. Please email me your name and address, and I will be able to look into this issues. My email address is AskClientServices@Tribune.com
ChiTribClientServices 12/11/11 9:07AM
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We do not understand why you have now sent us two bills alleging that they were past due, and have charged us $30.00 instead of the former $23.00, even though you have cashed our checks before the due date. Have you raised your price to $30.00? Should we switch to the CHICAGO SUN TIMES? We think you must have a problem with your accounting system. You're also not giving us a Due Date, so how can we know? We hope you will do something to either explain this situation, or else straighten it out. Thank you,
Thomas H. Donnelly ~ Acct.#000070107680? 12/10/11 2:53PMOfficial company replyGood morning Thomas, I have just emailed you, regarding your paid thru date. If you have not received the email, or would like to contact me, I can be reached at AskClientServices@Tribune.com. I will also give you a call tomorrow morning, regarding this.
ChiTribClientServices 12/11/11 9:08AM
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very poor service. Customer service rep did not understand information. Had to repeat everything 2-3 times. Still not sure it was understood....Anonymous 12/9/11 3:17PMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. Please send me your address, and I can help with your subscription and delivery issues. My email address is AskClientServices@Tribune.com.
ChiTribClientServices 12/11/11 9:06AM
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I'd like to know why I can't get a paper - same person delivers S-T and Trib. Sometimes I get one sometimes the other. Most times am missing sections. Can't get an answer from Customer Service other than re-delivery will be in an hour. Fat chance. I'm still waiting for the redelivery of a complete Sunday paper. For this you want payment in advance. A person can call and complain and never get redelivery...just a credit.Ready to cancel 12/7/11 2:01PMOfficial company reply
Good afternoon, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize for your missed papers. Please email me your name and address, and I will be able to look into this issues. My email address is AskClientServices@Tribune.com
ChiTribClientServices 12/7/11 2:07PM
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Paper was NOT delivered. Called at 7:30AM and informed delivery in 1 hr. Called every hour for FIVE hrs... Told same story! Paper will be delivered within 1 hr. Each time the supv said it would be escalated... and I requested a call back. No call back and no delivery after FIVE hours of trying! STILL waiting!!!! Going on SIX hours and no call backs!!!! PLUS... they would not transfer me to anyone else or give me another contact.
Also, I rcvd ltr in mail stating my svc would go to $4.50 week.... online it states $1.00 a week. I've been a customer for years... this is the way the Tribune treats valued customers?????Anonymous 12/7/11 11:56AMOfficial company replyGood afternoon, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. Please send me your address, and I can help with your subscription and delivery issues. My email address is AskClientServices@Tribune.com.
ChiTribClientServices 12/7/11 11:58AM
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This morning we are pretty close to cancelling our subscription to your paper. Let me start by saying it is obscene to double the cost of the paper and delivery!!! We waited almost 3 hours more than the normal delivery time when we have received the paper. This of course is not the 1st time this has occurred. We are retired people and enjoy reading the newspaper with our coffee. This has not been possible on many occasion. Now when we received the paper this morning, it was the EARLY addition that I could have purchased yesterday afternoon at any retail store selling papers. NO SCORES,etc.Dpgduffy 12/4/11 8:52AMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. Please send me your address, and I can help with your subscription and delivery issues. My email address is AskClientServices@Tribune.com.
ChiTribClientServices 12/5/11 9:12AM
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I'm supposed to get my paper by 8am (which is too late by my thinking) and instead it comes at 9 or 9:30.
Today, I can't even get into the customer service line to complain!
I will definitely cancel my subscription.Anonymous 12/4/11 7:59AMOfficial company replyGood morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize that delivery has been made to your home late. The guaranteed delivery time Mon-Sat is 6:30am, and on Sundays it is 8:00am. If you are still having problems with your delivery, please send me your address, and I can look into these issues. My email address is AskClientServices@Tribune.com
ChiTribClientServices 12/5/11 9:11AM
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No Sunday paper again 3rd week in a row , try to call customer services and keep getting disconnected!Anonymous 12/4/11 7:32AMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize for your missed papers. Please send me your address, and I can escalated this issue. My email address is AskClientServices@Tribune.com.
ChiTribClientServices 12/5/11 9:10AM
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My subscription went from 42.55 for 13 weeks to 97.25! I think that's outrageous. I, too, talked with someone in the Phillipines. Unreal.Anonymous 12/2/11 5:55PMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. If you send me your address, I can look into the price increase on your account. My email address is AskClientServices@Tribune.com I apologize for the inconvenience.
ChiTribClientServices 12/5/11 9:10AM
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Terrible delivery service. Don't get weekend papers until 9 to 9:30. Today didn't get complete paper.Terribly dissatisfied 11/30/11 8:03AMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize for your late delivery, and incomplete paper today. Please call our customer service at 1-800-TRIBUNE, or send me your address, and I can help with your issue. My email address is AskClientServices@Tribune.com.
ChiTribClientServices 11/30/11 9:28AM
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i just got a debit this am of my check acct 4 $52.00 i jus get the paper wed thurs fri & sunday... most of them r still in the wrapper a week later..oly subscribe b cuz i want 2 support print media... but this is 2 MUCH. they jus lost me & the line is repeatedly B Z. so i would guess there R many complainers.DOLLAR 11/28/11 10:39AMOfficial company reply
Good afternoon, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. Please send me your address, and I can help with your issue. My email address is AskClientServices@Tribune.com.
ChiTribClientServices 11/28/11 2:26PM
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It is 8:51 and my Newspaper is not here and Iam not a happy camper.I just called customer service and they said it will be here in 6 minutes if they can get it here that fast I shoulnt of had to even call them.David 11/27/11 7:57AMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize that delivery has been made to your home late. The guaranteed delivery time Mon-Sat is 6:30am, and on Sundays it is 8:00am. If you are still having problems with your delivery, please send me your address, and I can look into these issues. My email address is AskClientServices@Tribune.com
ChiTribClientServices 11/28/11 7:02AM
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Never get my papers on time always delivered about 7:30 a.m. What is that all about? My mom gets hers no later than 5:30 in the morning. My Sunday paper does not get here until 9a.m. What is all that about? you guys are terrible. This is the only paper I get and now I may have to unsubscribe to it. My neighbor gets his NewYork Times before I get my local newspaper. WOW.sad suburbanite 11/27/11 7:53AMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize that delivery has been made to your home late. The guaranteed delivery time Mon-Sat is 6:30am, and on Sundays it is 8:00am. If you are still having problems with your delivery, please send me your address, and I can look into these issues. My email address is AskClientServices@Tribune.com
ChiTribClientServices 11/28/11 7:03AM
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It is now 8:10 a.m. on Sunday Nov. 27 and I still have no newspaper on my driveway. This is totally unacceptable and frankly has ruined my morning. I am getting angrier by the minute. This happens too often and will one day prompt me to cancel my subscription. I don't get what's so hard about delivering a newspaper in accordance with the times promised when you wanted my subscription.Anonymous 11/27/11 7:12AMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize that delivery has been made to your home late. The guaranteed delivery time Mon-Sat is 6:30am, and on Sundays it is 8:00am. If you are still having problems with your delivery, please send me your address, and I can look into these issues. My email address is AskClientServices@Tribune.com
ChiTribClientServices 11/28/11 7:03AM
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It's Saturday, November 26th, 2011 and checking my charge account see the most recent Tribune billing. S0, JUST WONDERING WHY MY THREE X PER WEEK DELIVERY JUST INCREASED BY 325%?? NO,I DO NOT INTEND TO PAY $1.00+ per paper. I am DREADING-repeat-DREADING, dealing with Customer Service-not their fault that I cannot understand the accent, the words, the explanation or anything I may be told as to why the price is now $42.25 from $13.00 for the same period. I am done Tribune-done-I will get the Daily Herald or Sun Times or maybe even the WSJ.anon 11/26/11 1:58PMOfficial company reply
Good afternoon, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. If you send me your address, I can look into the price increase on your account. My email address is AskClientServices@Tribune.com I apologize for the inconvenience.
ChiTribClientServices 11/28/11 7:04AM
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If you are a home delivery subscriber and put the paper on vacation hold, beware! The Trib recently and without notice decided NOT to provide vacation credit for stoppages of less than 30 days. That means if you go on business trips or short vacations throughout the year, you are subsidizing them. When I emailed their customer service department, they responded that magazines do not offer credits either and they are merely getting their business model in line with them - did anyone in their company point out that the vast majority of magazine content is still useful after a couple of weeks but not a newspaper with the horoscopes, TV listings, sport scores, etc. not to mention ad deals that expire in a week? However, it is their business to run as they see fit. I do think if a newspaper company is making a major service change, they should not be slipping in those changes without prior notice.Anonymous in Chicago 11/26/11 9:29AMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize that you were not made aware of our change in policy. If you have any questions regarding this, or would like for me to look at you account, please email me at AskClientServices@Tribune.com
ChiTribClientServices 12/22/11 7:52AM
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I received my bill the day before the start of the new delivery cycle and discovered there was a 30% rate increase without any kind of warning. I tried calling and end up in menu hell. I'm glad I never signed up for EZ Pay. I've been a subscriber for 30+ years and am ready to call it quits. The family that delivers the paper is very nice. It's sad working folks will be hosed by bad corporate decisions.Very Unhappy Long Time Subscribe 11/21/11 5:25PMOfficial company reply
Good afternoon, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize that you were not made aware of your price change. If you have any questions, please email me your name and address, and I will be able to look into this. My email address is AskClientServices@Tribune.com
ChiTribClientServices 11/22/11 1:51PM
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We received a bill for double the amount of our 13 week service. After talking to customer service in "the Phillipines" we bargained down to a 15% increase ... makes me wonder why we stopped negotiating. The increase is unacceptable and combined with the poor home delivery service it is ridiculous. Future increases combined with the unavailabilty to contact local customer services reps and poor home delivery will cause us to cancel. There are other papers available in our area that are more responsive to their customers.Anonymous 11/21/11 3:35PMOfficial company reply
Good afternoon, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize that you were not made aware of your price change. If you have any questions, please email me your name and address, and I will be able to look into this. I can also look into the delivery issues you have been experiencing. My email address is AskClientServices@Tribune.com
ChiTribClientServices 11/22/11 1:51PM
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The delivery of my newspaper has been excellent. I have no complaints. The carrier is doing a fine job. I don't think the paper itself can get the same credit. I was surprised to find on my credit card statement that the charge for my newspaper had DOUBLED! No notice. No letter letting me know about the increase so I could decide if I wanted to continue my subscription. They just charged it to my account. I'm sure that they are hoping that some customers don't review their statements and just pay them. In these hard times this is unethical. I cancelled my subscription even though they offered to lower the amount. I'm not sure how much. I didn't listen. I won't do business with unethical firms. If everyone took the same moral stance perhaps companies would be forced to deal fairly with their customers. I have read the Chicago Tribune for many years. It's a shame their business practices could lead to their downfall.
I didn't give any rating below because I just canceled today and don't yet know when I will get my credit.Read for decades 11/21/11 8:34AMOfficial company replyGood afternoon, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize that you were not made aware of your price change. If you have any additional questions, please email me your name and address, and I will be able to look into this. My email address is AskClientServices@Tribune.com
ChiTribClientServices 11/22/11 1:50PM
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I bought a CT Sunday paper at the Dollar Store and it had no coupons. I also bought another one at a gas station and there was no coupons inside. I am outraged! I rely on these coupons for my weekly trips to the grocery store. My family has a budget to keep, and without these savings we are forced to do without. Last week's Sunday paper had coupons, so I assumed this week would too. Why weren't any coupons in my Sunday paper??Lavenderlemon 11/20/11 12:37PMOfficial company reply
Good afternoon, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize that there were no coupons in your papers. If you send me your zip code, I can verify which coupons you were to receive. Please email me at AskClientServices@Tribune.com
ChiTribClientServices 11/22/11 1:52PM
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Requested the paper be delivered to my house before 6:00 AM...several times...OVER THE PAST 5 OR 6 YEARS! The same line was given to me each time, "we will put in a request." Did it ever happen? Nope. My wife (the only person in my household that reads the paper) can't even take it to work with her because it never gets here before she leaves. The only reason I kept the paper was because I was paying $13.00 for 13 weeks (Wed., Fri. and Sun.). Not a huge waste of money to appease my wife, who, apparently, has an affinity for outdated modes of news delivery. But when my cost went from $13.00 to $23.00, I called to cancel. They offered me $16.00 and a promise (yet again) that the delivery would be fixed. Guess what, it wasn't. And, to add insult to injury, my Sunday paper wasn't even delivered ONE WEEK AFTER I SPOKE WITH THEM! So, if they wanted to insult me, they did it. Really well. I called back to cancel. Same schtick, "we will put in the request", like they're reading it from a manual. I was infuriated. Cancel, cancel, CANCEL!! Then the last slap in the face, "the balance on your account is $1.75." What? WHAT DID YOU SAY? "For the past week's delivery." ARE YOU SERIOUS. For a revised bill I have yet to receive? After a little more ranting, my blood pressure shooting through the roof and a reminder that I was the customer that did NOT receive his paper on Sunday, I SUGGESTED that we were EVEN and that they would NEVER, EVER see another red cent from me as long as I live (which may not be long after that conversation). Inept customer service, the hallmark of a dying industry. Farewell news-PAPERS, and good riddance.Furious68 11/14/11 2:56PMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize that delivery has been made to your home late. The guaranteed delivery time Mon-Sat is 6:30am, and on Sundays it is 8:00am. This is why we can only request for delivery to be made by 6:00am. If you are still having problems with your delivery, please send me your address, and I can look into these issues. My email address is AskClientServices@Tribune.com
ChiTribClientServices 11/15/11 6:51AM
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Just looked at my annual subscription bill (7 days a week delivery) and it went from $286 last year to $390 this year! A 36% increase!
I called the Trib and talked to someone in the Philippines who was difficult to understand but said she could lower the bill to $312 a year, but that I would have to pay the increased rate from Oct. 30 to today, Nov. 11. She said I was sent my bill on Oct. 15 so I had 15 days to know about the increase. WHAT?
Are they trying to slip this by people?
What about the EZ Pay customers - they better pay attention.
What business increases their prices 36% without any notice other than the bill coming in higher? I have been a subscriber for over 20 years and this is not how I like to be treated.Mount Prospect 11/11/11 12:28PMOfficial company replyGood afternoon, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize that you were not made aware of your price change. If you have any questions, please email me your name and address, and I will be able to look into this. My email address is AskClientServices@Tribune.com
ChiTribClientServices 11/11/11 12:33PM
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I know that it is my problem being a Chicago Bears and Chicago Cubs fan living in Green Bay WI. Your paper cannot deliver to my 54313 zip code although a gas station that receives your paper is in the same zip code - approximately 1 mile from my house. You have not responded and I would simply like a human and logical 'some sort of response'.
William SparksAnonymous 11/7/11 5:53PMOfficial company replyGood morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. Unfortunately, we do not have home delivery in the 54313 zip code. You can, however, order a mail subscription, where the paper would be delivered by mail to your home. If you would like more information, please email me at AskClientServices@Tribune.com.
ChiTribClientServices 11/8/11 6:15AM
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Never get my paper delivered to my house - always lands on the neighbors' lawns. after calling to complain about service, nothing has happened. I was told the carrier would be contacted and my paper delivered correctly. You can't contact your carrier directly????? Maybe if you could and they actually spoke to their customers they would respond better. Does the Tribune really forward on the complaints?????amy 11/6/11 7:40AMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize that delivery has not been made to your home. Yes, our customer service representatives forward all complaints to the delivery agents when reported. If you email me your address, I can help take care of the delivery issues you have been having. My email address is AskClientServices@Tribune.com
ChiTribClientServices 11/6/11 9:21AM
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We have had a new delivery person for the
past six months and his deliveries are very
erratic - sometimes 5 am, then 2 or 3 days
6 am and once 7:30 and today it's 8 am and
we still have no paper. This is extremely
unacceptable. How can a person read the
paper or take it with to work when you don't
even have one. Our old delivery person was
someone you could set your clock with. Every
day the same time no matter what or what
kind of weather. We had him for 3 years and
did a perfect job.This person stinks and will
definitely not receive any bonus at xmas or
any other time. Please see to it he starts
a normal routine and comes everyday at the
same time or close to it. thank youAnonymous 11/6/11 6:44AMOfficial company replyGood morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize that delivery has been made to your home late. The guaranteed delivery time Mon-Sat is 6:30am, and on Sundays it is 8:00am. If you send me your address, I can forward this issue to our field manager, to ensure delivery is made by the guaranteed delivery time. My email address is AskClientServices@Tribune.com
ChiTribClientServices 11/6/11 9:20AM
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Received my bill due 11/9/11. Price increased from $26 to $60 for eight weeks. No notice was given. Called to complain and customer service reduced increase to $32. Let's see how much they withdraw from my account next week. Customer service said the price increase was due to enhanced sections. The paper is still half the size it was many years ago. I like the paper, but not enough to pay nearly $400 per year for. Maybe they need to hire better advertising sales people. In the good old days, ads supported costs.Anonymous 11/4/11 8:58PMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize that you were not made aware of your price change. If you have any questions, please email me your name and address, and I will be able to look into this. My email address is AskClientServices@Tribune.com
ChiTribClientServices 11/7/11 9:49AM
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I have been a home delivery customer for more then 5 years years---today i look at my bank statement to see that the Tribune charge me $55.50 more for my 3 month payment--called up told it is a price increase!!!!!! really---a $222.00 yearly increase--REALLY--WITHOUT ANY NOTICE--they tell me they sent email and letter--really--they made a dowward price adjustment --but i will call back and cancel--having to take a 10% pay cut myself cannot pay a 200% increase for the NEWSPAPER---HELLO CNN ONLINERZMAN 11/2/11 11:08AMOfficial company reply
Good afternoon, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize that you were not made aware of your price change. If you have any questions, please email me your name and address, and I will be able to look into this. My email address is AskClientServices@Tribune.com
ChiTribClientServices 11/2/11 11:45AM
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For years I use to get my paper by 6 a.m. Great time for folks who have to leave for work. Of late I get it anywhere from 6 a.m. - 8 a.m. Today it was 7:30 a.m. It is most frustrating. i have called to complained mamy times only to be told they would call the Agency. What good has that done. No wonder the Trib's home delivery has gone down.Anonymous 11/1/11 6:26AMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize that delivery has been made to your home late. The guaranteed delivery time Mon-Sat is 6:30am, and on Sundays it is 8:00am. If you send me your address, I can forward this issue to our field manager, to ensure delivery is made by the guaranteed delivery time. My email address is AskClientServices@Tribune.com
ChiTribClientServices 11/1/11 7:06AM
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The chicago tribune home delivery is a JOKE!!!!!!!
It is always late and many times never gets delivered at all. Customer service is terrible.
The Tribune used to stand for something...... now that can't even deliver a home subscription correctly. I am canceling my subscription.Anonymous 10/30/11 8:18AMOfficial company replyGood morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize that delivery has been made to your home late. The guaranteed delivery time Mon-Sat is 6:30am, and on Sundays it is 8:00am. If you send me your address, I can forward this issue to our field manager, to ensure delivery is made by the guaranteed delivery time. My email address is AskClientServices@Tribune.com
ChiTribClientServices 10/30/11 9:08AM
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I have only subscribed to the Chicago Tribune for the past month, but have had very negative experiences so far. I'm a coupon clipper, so I order 3 papers for Sunday. Only one out of 4 weeks did I actually receive all 3 papers. Last week I called to say that I only got 2 of the papers, and was told that they would have the other paper sent to my house within the hour. It never did arrive. This morning I did not have ANY of the papers in my driveway. I called at 8AM and was told once again that I would have my papers within the hour. Once again they did not arrive. I called back to be told that they would do whatever was possible, yet I was not reassured 100% that I would actually ever receive the papers. I'm pretty upset right now with the service of delivery, and also the hassle that I have to do go through to even speak with someone in regards to this matter. I wonder why people aren't buying newspapers anymore? It's much easier and hassle free to just view your news online (or even get your coupons there for that matter). From this whole experience I would make a wager that the Tribune won't be printing newspapers for very much longer.Anonymous 10/30/11 7:53AMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize for your missed papers. Please email me your name and address, and I will be able to look into this issues. My email address is AskClientServices@Tribune.com
ChiTribClientServices 10/30/11 9:09AM
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Hello
My name is Joycelyn Murdock and I have been a subscriber to your paper for a few years with minimal problems. Now last Sunday and this Sunday I did NOT receive my paper. WHAT IS GOING ON. I wake up on Sunday morning to receive my paper and it is NOT therre. Do I need to have the delivery man to ring the bell. I wawnt the paer early not an hour after I call in. HELPjois3 10/30/11 6:09AMOfficial company replyGood morning Joycelyn, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize that you have not received delivery of the Sunday paper. The guaranteed delivery time is 8:00am. If you send me your address, I can forward this issue to our field manager, to ensure delivery is made by the guaranteed delivery time. My email address is AskClientServices@Tribune.com
ChiTribClientServices 10/30/11 7:46AM
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The worst service ever. Most of the time the paper is delivered late and the customer service sucks. Canceling my subscription and I hope they go bankrupt. They deserve it...pissed off 10/28/11 2:35PMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize that delivery has been made to your home late. The guaranteed delivery time Mon-Sat is 6:30am, and on Sundays it is 8:00am. If you send me your address, I can forward this issue to our field manager, to ensure delivery is made by the guaranteed delivery time. My email address is AskClientServices@Tribune.com
ChiTribClientServices 10/30/11 7:47AM
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We have been subscribers to the Tribune for all our lives.(75 years) and have never received such sporatic delivery. We have always received our paper by 6 a.m., which we like. For the past 3 months we receive Sunday, Monday, Tuesday at this time and for the rest of the week it comes anywhere from 6:30 a.m. - 8 a.m.
Can this problem be solved? We have called on 3 differenrt occasions regarding this.Joan Frank 10/26/11 8:41AMOfficial company replyGood afternoon Joan, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize that delivery has been made to your home late. The guaranteed delivery time is 6:30am. If you send me your address, I can forward this issue to our field manager, to ensure delivery is made by the guaranteed delivery time. My email address is AskClientServices@Tribune.com.
ChiTribClientServices 10/26/11 1:00PM
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This is my second recent complaint about the same issue. The gas station at 399 Cardinal Lane in Howard WI, (actually Green Bay), does not receive its two (2) copies of the daily Chicago Tribune until 7:30 AM. Once in a blue moon, the paper will be there when I show up at 7:05 AM to purchase your paper. I talked to a lady at your toll free number and she said the paper should be there by 6 AM daily. Your paper will not deliver a paper to my home, also at a 54313 zip code. I prefer a newspaper to read at work, not on my computer. Please fix this fixable problem.Anonymous 10/25/11 4:27PMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize that papers have not been received until 7:30am. The guaranteed delivery time is 6:30am. I will forward this issue to our field manager, to ensure delivery is made by the guaranteed delivery time. If you have anymore questions, please email me at AskClientServices@Tribune.com.
ChiTribClientServices 10/26/11 5:13AM
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Ugh I am SO frustrated with the tribune!! I subscribed in June. Well actually I first subscribed in May. Three times. They lost my subscription information twice. Then I paid by credit card online, and recieved three more bills in the mail. Each time I called they said they didn't have my payment, took my credit card info and said I was good, and then a week later I got another bill. Called again, they didn't have my credit card info. That happened THREE TIMES. Since then my paper has not come 7 times. SEVEN TIMES. Since June!! And I only get the sunday paper! So that means my paper is only coming every third time, if even that. Each time I call for a re-delivery. Only ONE of those times did the paper actually come. The other six times I was told it would come and it either A. never came, B. came tuesday, or C. was told they were out of sunday papers (it was now wednesday and I had called TWICE a day since sunday.) I have spoken to a supervisor five times, and three times they put in a request for the delivery manager to call me. No one has ever called me. The only number I can get is for the call center out of country, and they only thing they are able to do is tell me "Oh yes, I see you requested a re delivery. I see that you requested a manager call you. I can put in another request for someone to call you." No one ever actually calls.Stephanie 10/14/11 10:40AMOfficial company reply
Good afternoon, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I am located in Chicago, and will be able to help with the delivery issues you have been having. If you are still having billing issues, I can forward your issue to our billing dept, as well. Please email your address to me at AskClientServices@Tribune.com and I will be able to take care of these requests.
ChiTribClientServices 10/14/11 1:26PM
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I have finally had it with the poor delivery of my papers. For the first two days after our last correspondence 2 weeks ago, my paper was delivered around 5:30 so I know it is possible to get the paper to my driveway by that time. Since those first two days, it has not been delivered by 6:00 a.m. and in fact on most every day it has been MUCH later than that. My son’s had a late-start day at school a week ago and they said they saw our delivery person coming by while they waited for the bus and this was almost 8:30!!! Now even my wife has finally had it with our poor service also as the paper has not even been there when she leaves at 7:30 most days. THIS IS UNACCEPTABLE!!! WHY CAN’T YOU HIRE RESPONSIBLE CARRIERS THAT WILL DO THEIR JOBS LIKE THE REST OF US….EFFICIENTLY!!!??? I am tired of being patient. I have been dealing with this on and off for a couple of years now. Do whatever is necessary to rectify this problem ASAP, whether than means getting someone else to do the job, or having them start their route with my subdivision. It is ridiculous that one of the few newspapers that are still putting out a good product is being dragged down simply because the people that deliver it can’t fulfill their responsibility to get the paper to subscribers on time. I don’t know of any other business that would allow this to happen. No wonder newspapers are suffering. I plan to find out who is in charge of this debacle and write to someone way up the food chain at the Tribune company and Herald-News the next time I have to deal with this. I think it is well past the time that the corporate offices know what is going on here. Unfortunately that seems to be my last hope. I was told that you would do everything you could to resolve the problem more than once over the past two months. If you had, I would likely have had a new delivery person that can do their job properly months ago.
Please let me know who I can contact in Tribune management to take care of this issue. If you can’t do that, believe me, I will pursue that angle on my own. I have been a loyal subscriber to the paper for over 25 years, but that is likely to end soon if service doesn't become what it should be.
Thanks for your time.
Regards,
Randall Ling
Channahon
Rling 10/13/11 9:40AMOfficial company replyGood afternoon Randall, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I spoke to you this afternoon, in regards to your late delivery, and have escalated this issue, to ensure delivery is made by 6am to your home. If you have any further issues, please email me at AskClientServices@Tribune.com.
ChiTribClientServices 10/13/11 11:37AM
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The Chicago Tribunes delivery service is the worst I have ever seen. They hardly show up
and when they do they are always late. This must be jobbed out to some really bad sub contractor out here in the Yorkville,IL area!
You are terrible!John B 10/9/11 6:19AMOfficial company replyGood morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize for your late and missed papers. Please email me your name and address, and I will be able to look into this issue. My email address is AskClientServices@Tribune.com
ChiTribClientServices 10/9/11 6:21AM
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I am very disappointed that the call center for the Chicago Tribune is located in the Philipines. There are so many unemployed people out of work in the U.S. I am not sure my problem will be taken care of. The only way to speak to a U.S. Person is to leave a message in the Philipines and they will call back in 24-48 hours. Some Customer Service!Private 10/2/11 6:08AMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune.
Although our main call center is in the Philippines, Chicago Tribune has a secondary customer service center in Chicago that will be able to help with escalated issues regarding your subscription and payment. We outsource our call center to try and reduce costs and remain competitive in the industry.
If your problem has still not been solved, you can email me at AskClientServices@Tribune.com. Please provide your address and the problem you experienced.
You can manage your subscription online at http://www.chicagotribune.com/services/site/my-account/. We can also be found on Facebook: http://on.fb.me/fSlv2H and Twitter: @ChiTribCS.ChiTribClientServices 10/3/11 6:51AM
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Before I begin I want to say how happy I was with my carrier - very courteous & respectful. BUT today I am writing to tellyou how disappointed I am with your policy & customer service. When I gave my credit card # for "easy billing" it was with the understanding I would receive notice before my card was billed. That didn't happen. I noticed on my credit card statement I was billed but since there was no increase I paid it. Yesterday I noticed my card was charged over $44 & keeping an open mind (thinking the bill was for 6 months instead of 3) I called your 800#. I started to ask how many months this payment was for & didn't even finish asking the question when your rep said"I am so sorry you weren't notified of the rate increase". I said I wanted to cancel my service & she kept saying "I'm sorry......" & would suggest a lower rate. I asked SEVEN times to cancel service & she kept saying "I'm sorry....." & suggest a lower rate. Normally I would have listened & accepted a better rate , but she was so annoying & persistant & obviously trained to ignore requests that I kept insisting my subscription be cancelled & a refund issued. I expect more from "The Chicago Tribune" - a local icon. If this has become your policy to insult long standing customers with sneaky tactics & poor customer service, you will find yourself in more financial trouble when others cancel their service. Your might think it's okay to double rates without notification & then offer your 800# to call for the most annoying customer service, but I for one do not agree with your tactics. I don't & won't play your game & I certainly won't make the same mistake twice.nancy k 9/30/11 8:05AMOfficial company reply
Good afternoon, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune.
I apologize you were not notified of your price increase or charge to your credit card. If you still need help with these issues, you may contact me at AskClientServices@Tribune.com.ChiTribClientServices 9/30/11 1:27PM
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I tried to speak to an American, but every single voicemail prompt leads the customer to the Philippine Call Center, and they are very difficult to understand. I asked for the USA call center, but they cannot give out the number, and the Chicago Tribune does not maintain any customer service department in the USA. SHAME ON YOU Chicago Tribune for NOT employing Americans, and FOR giving our potential jobs away!!Anonymous 9/29/11 1:39PMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize for the difficulty you have gone through in trying to speak to someone in the US. I am located in Chicago, and will be able to help you. I can be reached through email at AskClientServices@Tribune.com
ChiTribClientServices 9/30/11 5:02AM
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My delivery driver is a complete moron. Each time I put the paper on vacation hold the paper still shows up. Repeated calls have assured me that this problem will be escalated to the delivery department to no avail. Is there anyone who can get this driver to understand that vacation hold means DO NOT DELIVER THE NEWSPAPER on the specified dates? This delivery person needs to be replaced as I am out of patience calling and making an effort to be reasonable about this problem.Anonymous 9/26/11 10:19AMOfficial company reply
Good afternoon, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize that you have been receiving the paper, although your account had been stopped. Please email me your name and address, and I will be able to look into this issue. My email address is AskClientServices@Tribune.com
ChiTribClientServices 9/26/11 11:01AM
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THIS IS THE WORST SERVICE EVER! Even though you get a great deal when subscribing, it is still not worth the headache. Where do I even begin? I have been subscribed for 7 weeks now, and have only received ONE paper! The customer service is a joke, either you can't reach a real person, or when you do, the accent is so foreign you can't resolve things. There has got to be another contact number to get issues resolved because calling this one leads you NOWHERE!!!!Anonymous 9/25/11 11:25PMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize for your missed papers. Please email me your name and address, and I will be able to look into this issues. My email address is AskClientServices@Tribune.com
ChiTribClientServices 9/26/11 6:57AM
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Paper is constantly being delivered late!!
Anonymous 9/23/11 5:31AMOfficial company replyHello, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize for your late papers. Please email me your name and address, and I will be able to look into this issues. My email address is AskClientServices@Tribune.com
ChiTribClientServices 9/23/11 6:18AM
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After 27 years of delivery at the same address I am now experincing sporadic delivery for the last three months with no resolve. Customer service and phone contact is appauling. In Sept.there are 18days of non delivery. Neighbors are receiving their papers so there is no consistancy or reason as to why I am off the route.
Even having spoken to a live person I cannot get this issue of delivery resolved for more than one day and then the delivery stops once again.Anonymous 9/20/11 8:58AMOfficial company replyHello, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize for the difficulties you have experienced with your bill. Please email me your name and address, and I will be able to look into these issues. My email address is AskClientServices@Tribune.com
ChiTribClientServices 9/21/11 6:25AM
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My comment is simply this: it is not possible to speak to a human being at the Chicago Tribune! The 1-800-TRIBUNE number is strictly an automated system, not every issue can be addressed by an automated system! Does the Chicago Tribune not have the courage or desire to actually have to SPEAK to their subscribers who might have issues with their service? Some people just want to talk to someone and not have to resort to email (my mother, for example, doesn't do email, she strictly wants to talk to a human being when she has an issue with her service).dougmedia 9/19/11 2:26PMOfficial company reply
Hello, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize for the difficulties you have experienced. Please email me, and I will be able to give you my contact information, if you would like to speak to me over the phone. My email address is AskClientServices@Tribune.com
ChiTribClientServices 9/21/11 6:26AM
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THE WORST CUSTOMER SERVICE EVER!
I am a 45-year-long customer. For the past
12 years, I have had a contract with the
Tribune for daily delivery. All of a
sudden you decided to violate that contract, and raise my rate more than 400
percent. When I told 2 different non-
English speaking persons that I refused to
pay that, I was offered a rate of $41 per
quarter, which I agreed to. Lo my surprise
when they dinged my bank account for the
400 percent increase that I had refused. I
will be telling the bank to refute the charge, and will not be dealing with the
Tribune ever again!
FURIOUS 9/18/11 12:29PMOfficial company replyHello, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize for the difficulties you have experienced with your bill. Please email me your name and address, and I will be able to look into these issues. My email address is AskClientServices@Tribune.com
ChiTribClientServices 9/19/11 6:56AM
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I have been subscribing to the Chicago Tribune forever. You recently significantly increased my subscription rate. I called your customer service number and because English is a second language for you customer service agents they could not understand my questions--I was transferred twice. Since the new rate offers only minimally changes and since I cannot talk with anyone who can understand me--I going to cancel my subscription. You provide no options for a customer to speak with someone who can understand them.Anonymous 9/14/11 9:18AMOfficial company reply
Good afternoon, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune.
I apologize for the difficulty you went through when trying to speak with someone in the United States. Our customer service can provide help for any problems you experience with your subscription.
If you would still like to speak to someone in the US, please email me with your address and problem experienced at AskClientServices@Tribune.com. I will be able to help with anything regarding your subscription.
You may also visit us on Facebook: http://on.fb.me/fSlv2H and Twitter: @ChiTribCS.ChiTribClientServices 9/14/11 12:44PM
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Why is it soooo difficult to find out where to place a vacation hold on my delivery? I have spent about 20 minutes and still do not have my job done. Unbelieveable~!!!!Anonymous 9/11/11 5:34PMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune.
I apologize for the difficulty you went through when trying to place a vacation stop. We do have information on how you can place a stop on our website http://www.chicagotribune.com/services/site/my-account/ and over the phone at 1-800-TRIBUNE.
Please provide information on what happened when you tried to request a vacation hold, I can take a further look into this issue, and why it was difficult for you.
If you email your address to me and dates for the vacation stop, I will be able to place your account on a stop, if it has not already been done yet. My email address is AskClientServices@Tribune.com.
You may also visit us on Facebook: http://on.fb.me/fSlv2H and Twitter: @ChiTribCS.ChiTribClientServices 9/12/11 5:17AM
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HOLY GOD AWFUL!!! NEVER SUBSCRIBE!!! When my paper came it smelled like wet dog - figure the delivery person likes to have his dog ride along or lay on the papers at home? Either way it stunk up my entire house - so nasty! Now when I am on a tighter budget and need to cancel - they give me the runaround and are driving me batty. I am going to have to get a new card for my account just to keep them from having auto access. Then I'm going to return to sender all their bills and tell them to CANCEL it. AAAAHHHH!!!!!frustratedwstupidtrib 9/3/11 6:52AMOfficial company reply
Hello, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize for the difficulties you have experienced. Please email me your name and address, and I will be able to look into these issues. My email address is AskClientServices@Tribune.com
ChiTribClientServices 9/5/11 6:00AM
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I am a long time Chicago resident and Chicago Tribune purchaser. I usually buy my papers from vendor or box. I will no longer be buying the Tribune and will begin to purchase other daily news options.
I purchased a temporary subscription from a charitable organization for $20.00, at my door, with cash. This seemed like a good way to aid the charity, provide incentive and experience for the sales people and give me the paper that I often read. I did NOT want a year subscription, as I am often away and papers get wet and wind up in the recycle bin. The papers continued to come after the temporary time. Most of them ended up in the recycle bin due to weather and the fact I was out of town. I DID NOT WANT NOR WAS I INFORMED THAT MY $20.00 would continue delivery of the paper that I had not paid for .
I have called and been told that I was to read the “fine print.” Sounds like a scam by the Chicago Tribune “pretending” to help charities and instead TRICKING their customers. I am sending the money for the papers that I DID NOT WANT, DID NOT PURCHASE, AND DID NOT READ to keep my credit clear. I will not buy the Chicago Tribune and will let others know, not to…especially if they think it is for a “good cause,” or puts people to work! It is a scam and I am sure I can gain the same news by other resources.
ssscoleman 8/30/11 12:21PMOfficial company replyGood morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune.
I apologize that an unwanted subscription continued to your home. Chicago Tribune subscriptions do not stop, unless the customer calls our customer service to request it to be stopped, or processes the stop through our website.
This is not a scam, and you should have been made aware of how our subscriptions start/end when signing up. This will also not effect your credit.
If you have still been receiving delivery, please email me at AskClientServices@Tribune.com and I will stop your account.
You may also visit us on Facebook: http://on.fb.me/fSlv2H and Twitter: @ChiTribCS.ChiTribClientServices 8/31/11 9:19AM
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About a week ago someone called from the Tribune to try to get me to subscribe. I made it very clear I was not interested. Yet last Saturday the paper started showing up at my doorstep. When I called up to find out why I was receiving them I found out the record showed me as a subscriber. I told the rep. to cancel it, that I did not even want the paper for free and to arrange that nobody from the Trib would call me again. We'll see how this turns out.Anonymous 8/24/11 10:43AMOfficial company reply
Good afternoon, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune.
I apologize that an unwanted subscription was started to your home. If you continue to receive delivery, please email me at AskClientServices@Tribune.com. I will contact the delivery agent for your area, to make sure delivery is stopped.
You may also visit us on Facebook: http://on.fb.me/fSlv2H and Twitter: @ChiTribCS.ChiTribClientServices 8/24/11 12:10PM
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1st - not possible to change a vacation hold online.
2nd - when using the Customer Service phone number 800-874-2863 I was prompted to enter my phone number which the computer voice told me that it couldn't find.
I finally got through using the tip on this web site and the person who answered fixed the issue but the whole thing was ridiculous.AppAllen 8/18/11 8:16AMOfficial company replyGood morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune.
I apologize for the difficulty you went through when trying to change your vacation hold. If you experience this problem again in the future, feel free to email me at AskClientServices@Tribune.com. You may also visit us on Facebook: http://on.fb.me/fSlv2H and Twitter: @ChiTribCS.ChiTribClientServices 8/18/11 8:43AM
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This newspaper will defimitely be going out of business soon unless their delivery service improves. I have been a subscriber for 3 weeks and have missed 5 papers already. I should have read the comments here before subscribing!Anonymous 8/18/11 5:11AMOfficial company reply
Hello, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. Please email me your name, address, and phone number, and I will be able to look into this issue. My email address is AskClientServices@Tribune.com.
ChiTribClientServices 8/18/11 8:44AM
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Again I can't get your website to process a vacation hold. This has happened multiple times over the past year. Why do you bother to make this available when it never works!gsgharav 8/14/11 6:43PMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune.
I apologize for the difficulty you went through when trying to place a vacation stop. We do have information on how you can place a stop on our website http://www.chicagotribune.com/services/site/my-account/ and over the phone at 1-800-TRIBUNE.
Please provide information on what happened when you tried to request a vacation hold, I can take a further look into this issue, and why it was difficult for you.
If you email your address to me and dates for the vacation stop, I will be able to place your account on a stop, if it has not already been done yet. My email address is AskClientServices@Tribune.com.
You may also visit us on Facebook: http://on.fb.me/fSlv2H and Twitter: @ChiTribCS.ChiTribClientServices 8/15/11 9:31AM
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It took me 3 days to find a person to talk with about my problem. Can't there be an easier way to do this?rlameander 8/12/11 6:25AMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune.
I apologize for the difficulty you went through when trying to talk to someone at the Chicago Tribune. We do have several different ways for customers to contact us, which are listed below. You may visit our website at http://www.chicagotribune.com/services/site/my-account/ or contact our customer service over the phone at 1-800-TRIBUNE.
You may also visit us on Facebook: http://on.fb.me/fSlv2H and Twitter: @ChiTribCS.
If you would like to contact me personally with the issue you had, please email me at AskClientServices@Tribune.com.ChiTribClientServices 8/12/11 6:31AM
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Cust service refused to let me speak to someone in the United States, 4 TIMES,Im Done with the TribuneAnonymous 8/11/11 2:01PMOfficial company reply
Good afternoon, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune.
I apologize for the difficulty you went through when trying to speak with someone in the United States. Our customer service can provide help for any problems you experience with your subscription.
If you would still like to speak to someone in the US, please email me with your address and problem experienced at AskClientServices@Tribune.com. I will be able to help with anything regarding your subscription.
You may also visit us on Facebook: http://on.fb.me/fSlv2H and Twitter: @ChiTribCS.ChiTribClientServices 8/11/11 2:03PM
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Terrible, terrible customer service!! I'm canceling my subscription as soon as I can speak with a person. Tried for 2 hours to contact a person or a site to post a vacation stop. Thought I stopped it in July only to return home to 2 weeks of old newspapers. I give up, can't believe the difficulty to do this simple chore. The Daily Herald has a very simple system, when do you want the paper stopped & when do you want it started. It works, imagine that!!Anonymous 8/10/11 6:40PMOfficial company reply
Good afternoon, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune.
I apologize for the difficulty you went through when trying to place a vacation stop. We do have information on how you can place a stop on our website http://www.chicagotribune.com/services/site/my-account/ and over the phone at 1-800-TRIBUNE.
Please provide information on what happened when you tried to request a vacation hold over the phone and online, I can take a further look into this issue, and why it was difficult for you.
If you email your address to me, I will be able to place a credit on your account for the mistake, and contact the delivery agent. This will ensure that this problem does not happen again. My email address is AskClientServices@Tribune.com.
You may also visit us on Facebook: http://on.fb.me/fSlv2H and Twitter: @ChiTribCS.ChiTribClientServices 8/11/11 2:01PM
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Your web site is confusing and pathetic for
a simple task of putting the paper on hold.
I may when I get home put it on permanent
hold
jubjrjubjr 8/8/11 6:41PMOfficial company replyGood morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune.
I will be able to help with the issue you incurred when trying to place a hold online. If you provide information on what happened when you tried to request a vacation hold online, I can take a further look into this issue, and why it did not work for you.
Please email your address to me at AskClientServices@Tribune.com. Also, if you give me the dates of your vacation hold, I can go ahead and process it for you.
You may also visit us on Facebook: http://on.fb.me/fSlv2H and Twitter: @ChiTribCS.ChiTribClientServices 8/9/11 8:45AM
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This is the worst set up for customer service that I have dealt with in a very long time. Noone is calling back when they say they would. I had to place an order twice and still no results. You might as well not even do business with them.vicki 8/5/11 2:00PMOfficial company reply
Good afternoon, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune.
I received the email you sent to the Chicago Tribune, and we will be addressing your issue today. If you do not receive a call back by Tuesday, 08/09, please email me at AskClientServices@Tribune.com.
We can also be found on Facebook: http://on.fb.me/fSlv2H and Twitter: @ChiTribCS.ChiTribClientServices 8/8/11 11:25AM
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I spoke with 2 people in the Philippenes neither could speak english very well. Love the ease of signing up. hate that I can not manage my subscription with the same ease. Can the trib really not pay $9/hr for some english speaking customer service? Have been on the phone for 20 minutes 4 different people and still have not resolved my problem!Tnkirch 8/5/11 1:35PMOfficial company reply
Good afternoon, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune.
Although our main call center is in the Philippines, Chicago Tribune has a secondary customer service center in Chicago that will be able to help with escalated issues regarding your subscription and payment. We outsource our call center to try and reduce costs and remain competitive in the industry.
If your problem has still not been solved, you can email me at AskClientServices@Tribune.com. Please provide your address and the problem you experienced.
You can manage your subscription online at http://www.chicagotribune.com/services/site/my-account/. We can also be found on Facebook: http://on.fb.me/fSlv2H and Twitter: @ChiTribCS.ChiTribClientServices 8/8/11 11:23AM
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Placing the newspaper on hold has been so easy when you could process it on line. Since we are billed quarterly on our credit card, we are not familiar with our account number. I called the 800 number and spent the time to go through the menu of questions only to be told to call in during office hours. We needed to cancel delivery for an emergency situation and are quite upset that the process has become so complicated. Frazzled nerves do not deserve to be treated this way. Please return to the original way vacation holds were done. This is just one more frustration that is going to cause us to cancel our subscription.
exasperated 8/4/11 9:27PMOfficial company replyGood afternoon, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune.
I apologize for the difficulty you went through when trying to place your account on a hold. We still have the option to place newspaper delivery on hold, through our website. When visiting our website, you will see information on how to obtain your account number. The link to the manage subscription page can be found here: http://www.chicagotribune.com/services/site/my-account/
If you still have not been able to place a hold, you may email your address, stop, and restart dates to me at AskClientServices@Tribune.com.
You may also visit us on Facebook: http://on.fb.me/fSlv2H and Twitter: @ChiTribCS.ChiTribClientServices 8/8/11 11:11AM
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The Tribune makes it very easy to subscribe online but impossible to request a vacation hold or a missed paper online. Lousy customer service!jkw99 7/18/11 10:35AMOfficial company reply
Good afternoon, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune.
I will be able to help with the issue you incurred when trying to place requests online. Please email your address to me at AskClientServices@Tribune.com. Also, if you give me the dates of your vacation hold, I can go ahead and process it for you.
If you provide information on what happened when you tried to request a vacation hold and missed paper online, I can take a further look into this issue, and why it did not work for you.
You may also visit us on Facebook: http://on.fb.me/fSlv2H and Twitter: @ChiTribCS.ChiTribClientServices 7/18/11 1:00PM
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Just reached a customer service person who did not speak English, who was not familiar with the concept of vacation hold and could not understand why I am furious at throwing away money on a newspaper subscription every time I travel. I feel like my only option is to cancel my paper and buy it when I am home.anonymous 7/14/11 9:22AMOfficial company reply
Good morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune.
I will be able to help with the issue you incurred when trying to place a vacation hold over the phone. Please email me at AskClientServices@Tribune.com, and I will be able to give you your account number. Also, if you give me the dates of your vacation hold, I can go ahead and process it for you.
You may also visit us on Facebook: http://on.fb.me/fSlv2H and Twitter: @ChiTribCS.ChiTribClientServices 7/18/11 6:34AM
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You are making it very difficult to manage my subscription!!! I am trying to place my paper on vacation hold. I have done this on line in the past but now I must have my account number and register first. How user UNFRIENDLY. I tried to call the Trib customer servicee number listed on the website but got a recording that the number was no longer in service. How am I to accomplish my task if I can't reach you? This needs to be fixed!Anonymous 7/12/11 11:37AMOfficial company reply
Good afternoon, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune.
I will be able to help with the issue you incurred when trying to place a vacation hold online. Please email me at AskClientServices@Tribune.com, and I will be able to give you your account number. Also, if you give me the dates of your vacation hold, I can go ahead and process it for you.
The phone number to our customer services is 1-800-TRIBUNE or 1-800-874-2863. You may also visit our customer service online at http://www.chicagotribune.com/services/site/my-account/, which has detailed information on how to obtain your account number.
You may also visit us on Facebook: http://on.fb.me/fSlv2H and Twitter: @ChiTribCS.ChiTribClientServices 7/12/11 1:18PM
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Tried multiple times top put paper on vacation hold. Your system doesn't work. What now?Anonymous 7/12/11 11:29AMOfficial company reply
Good afternoon, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune.
I will be able to help with the issue you incurred when trying to place a vacation hold online. Please email me at AskClientServices@Tribune.com, with your address and dates of your vacation hold. I can go ahead and process it for you.
You may also visit us on Facebook: http://on.fb.me/fSlv2H and Twitter: @ChiTribCS.ChiTribClientServices 7/12/11 1:34PM
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tried three times to activate the vacation hold service on line and it never worked. Had to call to access, went through several prompts and after long wait final spoke to someone. very nearly not worth the trouble or perhaps the subscription. NLnlucca 6/28/11 6:19AMOfficial company reply
Good afternoon, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune.
I will be able to help with the issue you incurred when trying to place a vacation hold online. You may have needed to re-register, and I can take you through the steps needed to do so. I will also pass the information about the long wait time to my Supervisor, to get this issue resolved quickly.
Please email me at AskClientServices@Tribune.com, and I will be able to help. You may also visit us on Facebook: http://on.fb.me/fSlv2H and Twitter: @ChiTribCS.ChiTribClientServices 7/1/11 1:21PM
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I subscribed to the paper in April never recieved 1. called to complain in May was transferred to another country the man couldn't understand a word I was saying. Finally my paper started only for everyday and I paid in advance for Sunday only. Then I receieved a bill for almost $300.Anonymous 6/26/11 7:21AMOfficial company reply
Hello, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. Please email me your name, address, and phone number, and I will be able to look into this issue. My email address is AskClientServices@Tribune.com.
ChiTribClientServices 7/1/11 1:22PM
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We sent in a check on May 7th, we have yet to receive our paper. It was for the four day special. Not so special that we have not received a paper. Lewis Burmeister
2640 Willow Pt Drive
Delavan, Wi. 53115
Anonymous 6/24/11 5:57PMOfficial company replyHello, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. Can you verify if you started your subscription online, through the phone, or in person? Subscriptions started online take a little longer time to start than other subscriptions, which may be the issue here.
Please email me your name, address, and phone number, and I will be able to look into this issue. My email address is AskClientServices@Tribune.com.ChiTribClientServices 7/1/11 1:24PM
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Pretty poor web service for a company in the 21st century! Been trying to get a "vacation hold" on my delivery for three days but that page on their site doesn't work at all. Mabye they should just give up and fold if they can't provide that sinole service!Anon. 6/24/11 3:48AMOfficial company reply
Hello, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. Were you able to put your account on a vacation hold? If not, please email me your name, address, and phone number, and I will be able to look into this issue. Also, please clarify what problems occurred when placing a vacation hold online. My email address is AskClientServices@Tribune.com.
ChiTribClientServices 7/1/11 1:26PM
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Hello. I have been trying to contact your company using the information Provided on this site . I have not been able to talk to a live person under any circumstances, when I follow the instructions to talk to a live person, it does not work. I am not a subscriber to your newspapers and I do not want to subscribe. And there is no way to contact anybody using the subscribe link either. so I am not able to contact you in any way whatsoever , and there is no link to a news agency that does the actual delivering of the papers. Contacting you at all is terrible and impossible if one is not a subscriber. In this world of technology and advanced communications your page and your information and accessability to the general public is absolutely terrible. The problem is that the paper is delivered to our building on a daily basis. And no one here subscribes to the papers or wants them. The result is they keep piling up on the sidewalk out in front,and we must throw them away every day. this has been happening for quite some time.Like years. And we have spoken to the person that comes in the car to deliver the papers on the street. Several times. We have told them that no one in the building subscribes, and that we do not want the newspapers there . Each time he said OK and said it would be taken care of. however the papers keep getting delivered and keep getting all over the sidewalk. If nobody throws them away people trip over them and they get soaking wet in the rain. Not to mention , that when the delivery person throws them, he smacks the paper against the front door of two apartments. My bed is right next to one of them. It is not appreciated. This is happening with both the full Tribune issue, and the red eye. However when I tried to call you or do anything on line, there is no way to reach a live person , and the choices are restricted . Not to mention I cannot talk to anybody or do anything without a subscriber number. Which is the whole point we don't subscribe to your paper and we don't want to and we want to tell you to stop Leaving the paper here. even in a less modern time, this problem should be able to be resolved with one phone call , or one e-mail , or one consultation with the delivery person. But considering all the modern means of communication and telephone lines it is terrible that no one can contact you to get something done about this. We have spoken to the delivery person about four times and it is useless. I will take care of it a different way , maybe in person . But I should not have to go downtown to your offices Over something like this. And who knows what I would encounter there anyway. So I will not leave any information here. And if you want to know where this is happening, you should open your lines to the general public. , If he cannot get the message. Maybe we will have to send a stronger one. But that's not our fault. You have sealed out the public on your website and phone services. Too bad for him . And considering the fact that he has been told many times , and this has been witnessed. Maybe we can have him arrested for littering. He has been told and should have canceled the subscription . Nobody in this building subscribes. And he has been told that. I hope you will respond to the e-mail address I have left. And I must say again. For a company that is so large it is so horrible that you have sealed yourself off from the general public. There should be an easy and fast way to resolve this , but as technology gets better, communication with you gets worse and I should not have to be sleeping in my clothing so I can jump up and run out the door when he throws the paper and try to catch a a departing car and try to take care of it with a delivery person who doesn't get the message anyway. "Duh !It SAYS Somebody here is a subscriber" ? just like your website ,"IT" Is the all powerful and all knowing . What does a human know ? human beings that live in the building , could not possibly be right ! because "IT" says there is a subscriber here . And considering the other comments I read , subscribers are not so happy either.Upset 6/21/11 1:45PMOfficial company reply
Hello, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize for the trouble you have gone through when trying to contact someone. Please email me your name and address, and I will be able to look into this issue. My email address is AskClientServices@Tribune.com.
ChiTribClientServices 7/1/11 1:25PM
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I am a new customer and it is really not getting off with a good start. I did not get my paper for the last two weeks and I am really tired of getting the run a round. I called customer support which is in whole different country (stupid) and your in Chicago. I look at my account on line but you have seemed to process my payment. The last time I called the supervisor stated the delivery person delivered my paper to the wrong house.....really.....I suggest that if you do not want bad ratings like this all the time then you get people that really want to work and take care of your customers, because I am really unhappy with service.Knox, Indiana 6/19/11 6:42AMOfficial company reply
Hello, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize for your missed delivery. Please email me your name and address, and I will be able to look into this issue. My email address is AskClientServices@Tribune.com
ChiTribClientServices 7/1/11 1:31PM
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I in bradley Illinois Ive had you paper for a while along with my sister in law I dont know who delivers your paper on sunday Im assumeing someone who just does it for the money and doesnt care if we get our paper every sunday morning I go out to retreive my paper from the street under my car and other places also my sister in law she is 82 not in good health she would like to have a cup of coffee in the morning reading her paper so she goes to get it out of the paper (HOLDER) that is ON THE PORCH but its not there but since the delivery is not to get the paper to customers but just to collect money for delivery of a paper that is not where it is to be next time its not where its to be you will loses 2 cutomers along with finding out haw many customer in bradley are going through the same problem thanks for you time but Id rather have your paper in the PAPER HOLDERAnonymous 6/5/11 6:48AMOfficial company reply
Hello, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize for the trouble you have gone through in getting your paper delivered to the correct location. Please email me your name and address, and I will be able to look into this issue. My email address is AskClientServices@Tribune.com
ChiTribClientServices 7/1/11 1:32PM
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I am a new customer with commencement of my subscription beginning on May 31st. No paper was received on the 31st and again today June 2nd. Not a good start to a new relationship.
Based on the lack of service exhibited to date if there is another day where I fail to receive my paper I will cancel this subscription. I suggest that persons at the Tribune with responsibility for managing those responsible for delivering papers needs to evaluate their personnel.Anonymous 6/2/11 4:36AMOfficial company replyHello, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize for your missed papers. Please email me your name and address, and I will be able to look into this issue. My email address is AskClientServices@Tribune.com
ChiTribClientServices 7/1/11 1:32PM
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Chicago Tribune Client Services department can also be found on Facebook at http://on.fb.me/eQT0zN or Twitter at http://twitter.com/chitribcs. Please send any issues or questions you have there. - Autumn SmithAutumn Smith 5/31/11 2:22PM
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Chicago Tribune Client Services department can also be found on Facebook at http://on.fb.me/eQT0zN or Twitter at http://twitter.com/chitribcs. Please send any issues or questions you have there. - Autumn SmithAutumn Smith 5/31/11 2:22PM
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I called 2 times for a paper delivery on sunday May 29th, I still have not recieved my paper...When I called for the 3rd time..The customer service was closed for the day... I would still like my paper today... It is 11:30 a.m. right now...
J. Stender at 70 Delburne drive, Davis, illinois 61019 phone 815-248-9279
p.s. This is the 3rd time within a month the paper was not delivered..Anonymous 5/29/11 9:37AM -
I am NOT happy when I call to find out why there are NO coupons in todays paper, I am calling a different country where they don't even get the CT. Poor customer service. I will be cancelling the CT for the fact of outsourcing. Shame on you when there are thousands without jobs right here!pissedoffindianamom 5/29/11 6:08AM
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My service is beyond horrible, from delivery of my paper, to the lack of customer support. I am sure that part of this problem has to do with your outsourcing to Mayaysia.
After 48 years, I am through with the Chicago Tribune.donnalee 5/25/11 10:40AM -
I now know why the Tribune is in bankruptcy; the average person's IQ who works there is about 50. I am livid! I have never had so much trouble getting a lousy paper in all my life. Again this morning, I had a conversation with someone in another country about why I did not receive my paper. I get the run around each and every time. I paid yesterday on line for my subscription, I got a receipt however, there was no account number on the receipt. So I called customer service, I go through the run around that I didn't pay. After explaining this to someone who is not fluent in English and is basically reading from a script, I am told no problem they will begin delivering the paper tomorrow and also send me a paper bill. I even received an email confirming this. Today no paper so I call again. I am told that I didn't pay. This is the worst managed company and customer service I have ever seen.Anonymous 5/22/11 6:18AM
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Customer service is non-existant
Wet papers everytime it rainsAnonymous 5/18/11 11:50AM -
Their solution to custom service is to not provide any. No answer when you try to call.Anonymous 5/15/11 6:42AM
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The home delivery of the Trib is horrible! I've called multiple times with no improvement in service. This company is on a downward slide and will not recover.Anonymous 5/8/11 6:26AM
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I am fed up with the Chicago Tribune. After 5 years of delivering a newspaper to my home, they suddenly forget where I live. And I only get the Sunday paper! After calling 3 Sundays because they didn't deliver my Sunday paper, I cancelled my subscription. That Was 3/27/11. As of 5/1/11 I have yet to received my subscription refund check of $15.00. They claim they sent a check out. Funny their bills never failed to reach my mailbox, but their check did. I've had too many conversations with customer services, too many promises that they will have the billing dept. call me and still no check. No wonder this newspaper has problems.Anonymous 5/2/11 8:01AM
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I have had nothing but headaches when dealing with Chicago Tribune customer service. They keep telling me that the billing dept. will call and as of this writing nothing has transpired. I was overcharged on a gift subscritpion and have been calling since January with no success. I was even given a phony address to mail my credit card statements: the letter came back as undeliverable. Now they are even charging my gift reciepient! How dare they do that!
I will cancel my subscrition; don't want to deal with such a shady company ever again!Anonymous 4/27/11 5:08PM -
On 4/27/11 I experienced the worst customer service possible. The staff is totally incompetent, does not understand website or computer issues and could not connect me with anyone in Chicago. I called three times, waited at length, however to no avail! It is a hopeless situation.Anonymous 4/27/11 3:02PM
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I've had to contact their "customer service" department a couple of times now and every time I get someone with an attitude. I work in HR for a rather large company and if our customer service department treated our customers the way I've been treated people would be fired.Anonymous 4/25/11 1:20PM
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Once again, here we are waiting for delivery of our morning newspaper. This is an everyday occurance. Your delivery service is an abomination. When we complain about the delivery, the person delivering the paper comes later and later, then has the audacity to request cash only for Christmas greetings. Are you kidding me??? No wonder papers are going bankrupt, wake up people.Anonymous 4/10/11 6:19AM
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Have given my credit card info out 4 times and still no payments credited to my acct and no papers delivered. After calling for a 6th time and 3 supervisors later, I have been charged $12.90 and 25.90 on 4/6/11. I am afraid someone is selling my credit card information. Cust. Serv. assoc. and supvrs. do not do what they say they will. After cancelling my subscription on 4/5/11 with a supvr, there is still no record of the cancellation and yet to payments were taken out and papers were delivered the last 2 days. Does anyone communicate anymore?Anonymous 4/8/11 11:05AM
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We did not receive our Sunday Chicago Tribune on 4/3/11. We tried to use the automated service and kept getting stuck in a loop without being able to request a replacement paper. We then called and spoke to a live person and requested a replacement paper at about 10:30 a.m. and we were told that we would receive a paper in about 60 minutes. We never received the paper and tried to call back. Since the office was now closed, we, once again, went through the automated system. At each attempt, we tried to request a replacement paper delivered tomorrow but never were able to complete since as we got to the end, it looped back to the beginning. We are extremely disappointed in the customer service we received as well as the non-user friendly process through automated service. We would like to know how this will be resolved for us. Thank you.Anonymous 4/3/11 12:00PM
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Spoke with "Dave" from customer service who had a terrible accent. Used my credit card miles and payed for a Sunday only subscription yet I still haven't received one newspaper. Dave said I would probably get a phone call from the business end some time in the following week. Still waiting after 3 weeks. This is ridiculous.MzDmntrx 3/27/11 8:01AM
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very very bad servicer!!! i suscribe like few months ago and and till now i not recive any paper from you guys and you guy still colecting my money from my bank account.....
Anonymous 3/8/11 1:39PM -
I signed up to get the Sunday issue several weeks ago; so far I have received it one time; I have called in on the Sunday's I didn't get it, I'm told I will have it that day and when I don't get it I call back in and I'm told my account has been credited. I want the paper and I would like to get it. If this continues to happen I will cancel.Anonymous 3/7/11 5:41AM
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no paper for me so I went to Dollar Tree and bought 3 papers for coupon inserts. No coupon inserts in any of the papers. Not happy at all. No coupon insert was in my home delivery paper last Sunday. If no coupons are in the Sunday paper next week, I am going to cancel my subscription and no longer buy the extra 2 or 3 papers each week.
I have had nothing but trouble with my delivery.gethumble 3/6/11 9:51PM -
Not a good morning, no paper but told by customer rep Wendy my paper should be here in 1 hr. I sure hope that it happens because the morning not going good, need that PAPER!Anonymous 2/27/11 8:28AM
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Only a recorded system to report missing Sunday paper.
Issued me a credit, which I don't want. I want the paper delivered as it should have been.
Better to get the paper late than never, but with the automatic system, there's no choice.
: (
Anonymous 1/30/11 11:08AM -
Horrible customer service! I called 3 times to report a soaking wet paper. I got put through to a live person finally, and was told I'd get a new paper within the hour. It never happened! I called again and an automated voice told me to call during normal business hours. I tried to go on the web site to cancel my subscription, and the site kept crashing!Anonymous 1/30/11 10:30AM
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Terrible, terrible curstomer service. Getting the paper and coupons is definately NOT worth the aggravation. They can't get things straight, I speak with people of all races who DO NOT speak English well. Maybe that should be an option when you call in like hit 1 for English, 2 for Spanish, 3 for whatever... I now have to wait 4-6 weeks to get a refund check in the mail. Charged $16.25 for one lousy paper. WTF!?!? Sure hope they go under and quick. Don't subscribe to this paper!! Unless you enjoy having money taken from your account without your authorization and you enjoy not understanding the customer service rep that answers your call!!Jen 1/20/11 9:55AM
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Horrible customer service! I cancelled my subscription due to the language barrier issues. Ironically they use a billing service in the US to collect money (prob because they know better). I wonder if the Sun Times has similar issues?bondgerl007 1/18/11 11:55AM
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You will only reach very garbled filipino cust serv agents. Good luck, I stopped my subscription after going round and round with them.Catso 12/27/10 3:00PM
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It does not seem like the trib cares about the customer service.I can talk to my DOG and get better responce,most of the paper is ads . they make it smaller so it's to small for my birds cage.and I can only do that after I crawl under my evergreen to get it.Anonymous 12/15/10 3:29PM
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I have been a Tribune subscriber for 30 years. Recently moved to Elgin IL. I have made 5 phone calls to customer service, and 2 emails trying to get the paper delivered to my new address. Twice, customer service has promised a call back, which I have never received. And no response to emails. I'm so frustrated that today I cancelled my subscription.Anonymous 12/14/10 7:49AM
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i'm a long time customer of yours and i am sick of not getting my paper on time or not at all---today it's the sunday paper----and you dont make it easy to complain about delivery servicepissed 12/12/10 7:36AM
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Quit this paper two years ago because of liberal leanings. Thought to try again with them and called to start subscription. Customer Service Rep sounded like she was talking from under water in a deep bath tub. Asked her, politely, to try another head-set since I could not understand her, or put another csr on the phone. Was rude in her response and did nothing about the situation and just kept talking. I ended the call and may not try again. WAKE UP, TRIB!!nomorechicgotrib 12/8/10 12:56PM
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Customer service is extremely poor. Missing papers cause advertisers valuable dollars. Unless management corrects this problem, this paper will fail.password 12/5/10 7:25AM
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I am trying to resolve a billing error and the customer service is in India with a bad connection and disagreed with me. They said some one would call in a couple days but nobody from the Tribune never calls. I would just like to speak to someone in America that can help me. After three calls I have had enough and will go to the Daily Herald, what a shame.Bob H 11/30/10 8:00AM
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Outsourced service call was deplorable call response delayed,sounded like talking through a tube and I the customer could understand nothing.Anonymous 11/18/10 2:19PM
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Chicago Tribune refuses to stop harrasing us for a subscription that was cancelled after we moved over a year ago! My wife has tried half a dozen times to get them to stop delivering to an adress where we do not live. She even paid for an extra 3 months last spring after they promised to stop delivering. They have now turned it over to a collection company. God please help us from the Chicago Trib and their stone ears.TSULL 11/1/10 2:32PM
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This is the second Wed. that we did not get our newspaper. I've had this service for over 6 years and this has not happened before. I don't know why they can't bring the paper here after I called them and complained. The paper is more important that the money to me. I'm retired and have a hard time getting around. To do shopping is a burden as it is. They made the mistake, why can't they bring me a paper?Not too happy 10/27/10 9:14AM
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Didn't get my paper two days in a row. Then I had to complain to people who offered no help and no even in the U.S!! Why must these greedy companies send our jobs to people who don't even live here? To save money!! Chicago tribune stop hiring lazy delivery people. Come to find out my neighbors are always missing papers too!! Waste of time....Sun-Times.bound 10/13/10 8:24PM
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I have become so frustrated with the fact that my Trib is rarely on my driveway (and often in the ditch along the road), that I've created a blog where I am posting photos of my deliveries. If you want to rant, too, please visit there and add your comments.
http://wheresmytrib.blogspot.comtribcustomer_craig 9/4/10 11:36AM -
nobody knows whats going on... They give you a number and its wrong.... They put you in a big circle just to get rid of you.Anonymous 9/2/10 12:54PM
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this is the WORST delivery service! First my paper delivered almost in the street,then my paper comes after 9 am ,I leave for work at 9:30,so I get to read it at 8:30 pm,I complained ,NO response,no difference.As soon as my subscription is over I will CANCEL!It is no wonder subscriptions are down.I will read on line,or go to the corner and buy it.No problems then, WAKE UP ,who ever is in charge,or maybe no one cares.walter miller 8/22/10 6:29AM
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When I called to inquire about non delievery of my Sunday paper all I was told by your automated system is I would recieve an adjustment. I stopped delivery of my everyday paper delivery service because I couldn't get the paper before I left for work at 6:30a. But I kept the Sunday delivery intact. Now since all I'm going to get is a credit, that means I have to go out and buy one. Now I'm considering greatly not using your paper at all. What's the point!!!! I kept the Sunday delivery so I wouldn't have to GO OUT to get one. I DIDN"T WANT A CREDIT, I WANTED THE PAPER!!!!hellenemc@aol.com 4/18/10 9:25AM
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There is no customer service available for missed deliveries of the Sunday newspaper. This is typical of the reason why circulation is declining so much for the Tribune. It is a shame.Anonymous 8/16/09 9:51AM
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I ordered the Chicago Tribune from the subscription dept located in Chicago with the request it be delivered @ the front door. The rep stated no problem and charged my credit card for 13wks of Sunday delivery. The first paper was delivered-not @ the front door but around back @ the garage door. I called customer service which is located in the Philippines. I explained the problem and the rep stated she did see the original delivery request and would have it corrected. The 2nd week-the same thing happened. Again, called customer service & was again was told it would be corrected. The 3rd wk-no paper-anywhere. Made call to customer service-same answer. 4th week, again no paper and customer service rep stated that the messages had been forwarded to the delivery dept but stated she did see a note that the delivery person had decided they did not want to deliver to me the paper I had already paid for!!. The rep stated a supervisor would call me but wasnt allowed to give out a name. 5th wk-still no paper or call from supervisor. I called the Chicago location & asked if their is anyone in Chicago who could look into this. I was told I would have to call Phillppines! Well, my next and last call to customer service in the Philippines will be to get my money back and I will NEVER, NEVER, EVER, subcribe or even buy the Chicago Tribune again!!!!!! This just proves again, what happens when customer service is outsourced-no one is responsible!!!Kiliki 4/13/09 10:11AM
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I could not report a missing paper on this site. Why so unfriendly ?
Also...Why do I miss SO MANY papers?
jsgkitjoegrabow 4/10/09 10:28AM -
Of what service to your customers are your articles and editorials when they have been almost 100% liberal leaning for at least the last six months. What ever happened to balanced news to inform and educated the public. Your total liberal leanings have led, no surprise, to your endorsement of Obama and Durban. Are you blind sided by the fact, that these endorsements will lead to a socialistic government... a government cure all be all. This is not the Tribune that we grew up with, and of course we no longer care to be a subscriber.Anonymous 10/20/08 8:34AM
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I always pay for the Tribune a year in advance at a time. My annual rates aren't anywhere near the increased prices that others are reporting here ($97 every 13 weeks). So I'm pleased with what I pay.
But I do not like the outsourced call center in the Phillipines. The customer service from there is pretty awful. They have a "why should I care since you're 6000 miles away" attitude.
The Tribune content is much improved with more articles, detail, depth. This I do like. But arrogant rightwing columnists still permeate the paper, though, such as Dennis Byrne, Charles Krauthammer, John Kass, and the like. I hold my nose when flipping the pages and passing them by. This includes the reactionary editorials left over from the late Col. Robert McCormack.
Overall it's still the best source for Chicago and world news, and beats the thin coverage offered by the Sun-Times.RF8655 3/2/12 6:04PMOfficial company replyGood morning, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I'm glad that you have been enjoying the Chicago Tribune! We do have a secondary customer service in Chicago, that is able to help with anything regarding your subscription or home delivery. We can be reached by email at AskClientServices@Tribune.com, on Facebook: http://on.fb.me/fSlv2H and Twitter: @ChiTribCS
ChiTribClientServices 3/4/12 7:24AM
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I love your paper. It gets here on time and in my driveway. I adore John Kass. I need your address so I can send my carrier a Christmas gift. I lost the envelope he or she must have sent. Please e mail me the address. I live in Libertyville and I think my paper comes from Vernon HIlls. Thanks
Sophie3736@comcast.net
PS I love that you investigate everything. You are what makes democracy work!Anonymous 12/22/11 4:34PMOfficial company replyGood afternoon, my name is Autumn Smith, and I am an employee in the Client Services dept at the Chicago Tribune. I apologize for the delay in response. I will contact the delivery agent for your area, and request for him to send you his address, if you have not received it yet. Please email me at AskClientServices@Tribune.com if you have any additional questions. We're glad that you have been enjoying the paper!
ChiTribClientServices 3/2/12 1:20PM
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