Circuit City Customer Service

User Reviews, Ratings and Comments

Circuit City customer service is ranked #49 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 71.60 out of a possible 200 based upon 10 ratings. This score rates Circuit City customer service and customer support as Disappointing.

NEGATIVE Comments

7 Negative Comments out of 10 Total Comments is 70.00%.

POSITIVE Comments

3 Positive Comments out of 10 Total Comments is 30.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Circuit City

    Customer Service Scoreboard

    • 71.60 Overall Rating
      (out of 200 possible)
    • 7 negative comments (70.00%)
    • 3 positive comments (30.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.9 Issue Resolution
    • 4.2 Reachability
    • 4.0 Cancellation
    • 4.9 Friendliness
    • 4.8 Product Knowledge

Add your review!

Posted by Anonymous


Good day,
This is my twice to give feedback. I hope to received an urgent response for my complaint.
My unit was surrender last july 2014, for replacement of battery. I just wants to know if how long it will take to request the battery? Months or years. Its more than a year but still my unit was still there in your branch. Is my unit still ok ba. No updates from your branch? Txt nor call no one take an initiative to do that. How sure i am that your branch was not stopping to ordr the battery all i knw as long u sell a unit u should have a parts available anytime. Or the branch was pabaya since im not updating? Who among us will be the responsible on updating ba? THe customer or the branch? Is my unit ba ok pa aftr 1yr na nasa branch nyo?

Please reply on my inquiry / feedback....

Please make sure to update me and make sure also that my unit will still functional and with good condition. The branch was robinson bacolod.

Posted by alice


circuit city is not getting my business no more either they never resolve the issue i was having with them and i will let everyone know that i will be taking someone to court over my matter with this so called company

Posted by Anonymous


They are going to go out of business for terrible customer service.People want great deals yes...but customer service is important too.What a useless department!!!I hate this company

Posted by Anonymous


they are so frusterating!... i left my lap top off to fix it 3 months ago and i still havent got it back...and to top it off they threw all my stuff from my lap top away my wifi connection and a cd to clean the lap-top and now they dont want to return anything or be responsible for what they lost

Posted by none


Frustrating! There is no way to contact Circuit City. I cannot find a receipt but think I may have been incorrectly charged because as the sales person was ringing me up and I thought I heard $1400 or $400 but as she was talking I happened to see my GPS on the counter that was brought up from the back for me and proceeded to buy it. I have tried several times to contact them but although they the phone goes through to customer service, sales, support, noone ever answers. I am going to try and get back down there this week and hopefully there will be a manager who can help me.

Posted by Anonymous


They should rename it "no customer service". That would be more to the truth. They lied to me and sold me a discontinued product at list price and now won't step up to the plate and fix it. It's no wonder they are closing their stores.

Posted by makerme


Customer service department is useless. I was hung up on 3 times. Will never purchass another thing from Circuit City and will tell all my friends not to deal with this company as well.

Add your review!

Posted by Frankiesmith


Very good business very respectful dedicated and customer friendly.

Posted by Frankie Smith


I do aot of computer work and use my laptop daily I have had a lot of work done on them and Everytime I have had circuit city do it very honest people and very reliable.they deserve five stars.

Posted by niceplacetoshop


Absolutely the best customer service. I have retured items and NEVER ..EVER have a problem. I love Circuit City.

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Contact Information
Customer Service
800-843-2489

Circuit City customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
Corporate Office

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Company News
Circuit City misses e-commerce website relaunch date
The Circuit City CEO added that the site would offer real-time tech support by video and a search-by-photo function for product listings, among other tech-savvy features. Advertisement. Circuit City hasn't sold products through its website since 2012 ...
Circuit City Set to Relaunch Online Next Month
Shuttered electronics retailer Circuit City is set to make a comeback next month, at least online, CNBC reported. Its website will relaunch Feb. 15, the company's CEO, Ronny Shmoel, said Monday at the Consumer Electronics Show. It will include several ...
Circuit City announces comeback plans at CES 2018
Remember Circuit City? Well, its new CEO hopes you'll never forget it again after it relaunches next month. After teasing a major announcement last week, Circuit City CEO Ronny Shmoel announced during a press conference at the 2018 Consumer Electronics ...