Cisco Customer Service

User Reviews, Ratings and Comments

Cisco customer service is ranked #676 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 27.34 out of a possible 200 based upon 146 ratings. This score rates Cisco customer service and customer support as Terrible.

NEGATIVE Comments

142 Negative Comments out of 146 Total Comments is 97.26%.

POSITIVE Comments

4 Positive Comments out of 146 Total Comments is 2.74%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Cisco

    Customer Service Scoreboard

    • 27.34 Overall Rating
      (out of 200 possible)
    • 142 negative comments (97.26%)
    • 4 positive comments (2.74%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.5 Issue Resolution
    • 3.3 Reachability
    • 1.7 Cancellation
    • 3.4 Friendliness
    • 2.4 Product Knowledge

Add your review!

Posted by School_Student


Does not work. Have been trying to work in for HOURS, it's completely USELESS and TRASH and I do NOT recommend it to ANYONE EVER. It doesn't let me in no matter what I do and it's making me furious.

Posted by RM


Purchased a Cisco as a trial to explore upgrading our VOIP system. Absolutely the worst support experience or should I say lack of experience. Getting hold of them is virtually impossible and/or requires a very expensive service contract. I can not even assess the product without some support which I cannot get. It is clear that if you are not spending millions with them don't waste your time because they surely won't waste theirs.

Posted by BTS


Their technical support is the worst I have ever experienced in all my years of dealing with different companies support. I got ZERO (0) support from them even though my whole network runs on their equipment. That's OK though because there is now ZERO (0%) percent chance I will EVER use their equipment again in any install and when I have to work at a customer site if they have issues my first recommendation will be to replace all their equipment.

Posted by Anonymous


We have recently acquired a new Cisco phone system. To describe it in two words? Primitive garbage.

Posted by bobo


Cisco TAC full of know nothing do nothing time waster people.

Posted by Anonymous


We bought 5 licenses, back in August 2020, from CDW, that were issued to us already expired. It is April 2021, and we are still working with Cisco to activate and se these 5 one year licenses. Cisco won't even honor all 5 licenses, even though we have receipts and have given them the CDW contact info. And the one license they will honor, it takes them 5-8 weeks to send the invitation to register, and it only last for 36hrs. Once the license was sent o us on a Friday evening, so by the time we were in the office, it was already expired.

This was the most recent message from the tact team, after they failed o even send the invite email in March, to us, and we informed them that we had not recieved it and asked for a 3rd activation email to be sent:

"The ALLIED PEDIATRICS spaces account got created on 4th March, and I invited Todd. Again I got one more request to resend the activation email on 26th March.

I can see that he still didn't activate his account. Now, I have resent the activation email. Please ask him to activate the account."

There is ZERO accountability at CISCO, and based on the 8 month wait to activate one license, and the refusal to honor the other 4 licenses, I WILL NEVER USE CISCO PRODUCTS AGAIN. As an IT specialist I will ALWAYS recommend another company.. ANY OTHER COMPANY IS BETTER THAN CISCO. Avoid them at all cost, if money and time is important to you.

Posted by jt980


For anyone thinking about buying Cisco - DON'T! Their support is the worst on the planet. We are having bandwidth problems. I opened a case and the tech was unable to access the CLI. He could not figure it out. He had me create another case for another tech to fix CLI first, so he could continue on the first case. At another time, I was on the phone with Cisco accessing my PC for over 6 hours! - The problem? I needed to add VPN licenses to the Cisco. They completely screwed up the firewall and... still could not install the licenses. They said I had to factor reset my firewall!!!! It was working fine before. Cisco support sucks!

Posted by Anonymous


Bought a new RV345 router. I went register the device and was directed to create a Cisco Smart account which I did. I have not been able to login to this account nor register the device for a week now. I have called Cisco and emailed them for the past 5 days.

They can not even resolve their own internal issues. Not sure they would ever be able to sove a problem with their devices.

Posted by ASA


I opened a TAC case severity 3 Loss of Service and added show tech file immediately after opening the ticket. I even added in the description that I had added the file to the case. The first question I receive 2 hours later is that they would like a show tech output of the device so I provided it again. It's now a day later and no response.

Would help if they read the description notes in the case.

Cisco support has become pathetic.

Posted by Sumdood


Ticket open with TAC now for 5 days. Gave them the config they emailed me for on day one. I requested a call as I had some deployment questions, but even the emails have stopped. Just awful support. Would help if they spoke English too.

Posted by THE WORST


You know its bad if it blocks google services.

Posted by Anonymous


I have been on hold now for 1 hour and 15 minutes with Sales and Customer Support Line and the line just dropped.

No leave your number and we will get back to you or your wait time is ???.

While the head of Custom Support sails a Luxury Yacht around San Francisco Bay for the weekend enjoying him or herself - Cisco Users must suffer for the incompetence of such an archaic system. Have fun making all that money while your customers are put through such agony.

Posted by Jerry


After 6 months of waiting for a replacement for my switches, never arriving, they are starting to collapse now. I have been receiving high temperature warning on different switches and they keep on shutting down because of the temperature.
I have had the worst experience of my life with Cisco and will probably never purchase anything from them again. I had to call tens of time trying to get my replacement switches (bear in mind that I started getting the warning barely 4 moths after getting them out from the box) and when they decided to send them to me they send the wrong model so I am now stuck waiting again. We had to physically put industrial fans in front of the racks trying to get the temperature down.
Like I said, Cisco never again

Posted by Anonymous


February 2019 - I have been trying to reconcile an issue with my account and Smartnet contracts with Cisco for nearly 6 months. I have no access to download software on paid contracts and have spoken to 9, yes 9 different talking heads at Cisco and I still have no resolution. One tech told me Smartnet is only good for hardware. ??? I've been a frustrated Cisco customer for over 25 years and I've had it.

Posted by Sridharan


I called up CISCO Printers customer service rep and a person called me promptly. Although I know what was the problem (I changed my internet service provider) I was not sure how to fix it in the printer. But the person who spoke with me ran some scans in my laptop and told there was some virus infection and that I need to pay $199 to clear it up. And he said I cannot use any other laptops as well within my network to print it and that's when I became suspicious. I called the same number later in the night and the person who picked up then helped me to fix it. So be very careful and do not get encourage anyone who is asking you to pay up for any service.

Posted by DEB CD


In trying to set up a Roku box I kept getting an error to call a number and in doing so someone claiming to be from Roku said I had a "networking" issue that ONLY Cisco could solve. AftHer hearing the spiel I said no and she hung up on me...WHAT THE !!!!

Posted by Greg-Hates_Cisco_management


Cisco support, Licensing and Senior management is a complete joke. They are trying to price themselves as if they were in the same League as Palo Alto Networks. NOT EVEN. I am convinced to be in senior management you cannot test higher than 70 in any IQ tast. THey have a bad clock chip recall. Then on brand new hardware not even deployed yet, made me wait 2 months to get replacements. Why is none of this kind of crap in the news? They recalled the lions share of their ASA's> There is no phone number you can call for this only an email they never answer.

Posted by Pallishree


wat can i say abt security service .....its poor like anything.The support guy only know to take the webex and make the customer fool by moving there mouse here and there and pass 8 hours.after that just tell my sift is over. Technically they all are Nil.I have opened a ticket from last week the is still not resolved. If someone will ask how much time you required to solve issue they simple tell 6 months............

I am giving -5 out of 5.

Posted by Nevermind


I would like to point out that CISCO is such a terrible company that is destroying families and employees. MY husband works in London Bedfont. His manager is coming from time to time and pushing them to go out for "dinners" clubs and drinks , and company pays for that. The question is how you dare to encourage your employees to drink until late away from home and work next day in the morning? This is unacceptable,they are promising them pears on the trees when they are drunk, keeping away from home and what at the end ? MY family is destroyed, we have two children and I'll not leave it just like that..You better control your management or otherwise you will customers and reputation!!!!!!!!!!

Posted by Straightup 123


Bought a Cisco e1200 router about 18 months ago. I didnt know how slow it was running until I took my computer to my girlfriends house and it it ran on her wifi a LOT faster. SHe told me I needed to call and have the router manufacturer sync it to my computer. Today I called Cisco customer support to have it sync'd.

After 45 mins of BS on the phone the guy from India or Pakistan told me I'd have to pay $249 for a 1 year service contract and they would clean up my computer to speed it up, block my neighbors from the router that were now showing as using it, and then sync the router for me. I told him I didnt want all the other things, I just wanted him to sync the router. After 8-10 mins of saying no to the $249 he finally said I could just pay $99 for them to block my IP address and then they would sync the router. I asked him if I went out and bought a new router for $79, would they then sync it for free. After giving me another 10 mins of BS he finally said yes they would. SO I asked why should I pay the $99. He said because that is the only way they could sync the router for me.

It is very obvious that Cisco's supposed 'customer service' line is set up to be purely a 'sales pitch line' to further increase their profits, and is NOT there to actually provide a service to their customers. I DID NOT get my router sync'd to my computer because I would not pay them more than I paid for the router $69.99 to have said router sync'd to my computer. Don't fall for this!! Buy a different brand of router if you can, and hopefully the company will sync it for free.

Posted by sea brise


The experience with was not only very rude but pathetic. He was pompous to cover for a low self image compensated by rude ordering around behavior. Made threats of what he was going to do in terms of complaints as soon as the client said he wanted someone else, polite and knowledgeable.

I know you have to keep a certain quota but we would like to deal with a human not a brute. It's pitiful.

Posted by Madickens43


My email address I would like to know how to make a complaint against an employee at Jasper Technologies of which I understand you are owner or part owner in this person has use Jasper equipment 2 hack my email and make threats towards me he is also my ex-partner I want to know what I can do about this and how to do it because from what I understand because of him using your equipment you can also be held liable for the things that he has said and done to me and if I'm wrong on that please correct me but I need to know how to make a complaint this person needs to be fired from your company and disciplined and I also have the IP addresses and copies of the hacking on my email thank you Michael Dickens

Posted by Anonymous


Bought a Cisco ASA-5506 and the support site sucks! We've been working on getting our contract added just to download software. Add the contract, can't add a device, get confirmation that contract is added. Still can't add a device, says contract needs to be added!!!! Site down, get email to wait 24 hours yadda yadda yadda! Repeat! Cisco blows!!

Posted by Bones


Cisco Tidal and Cisco Support absolutely sucks. Not only did they rip us off with a shoddy product full of bugs and database corruption, they went back on some significant contract requirements. We could sue but the recoup just isn't worth it.

Cisco Tidal is the biggest piece of garbage ever written.

Posted by Anonymous


At pharmacy's nationwide in the u.s., using this Cisco system has been a nightmare, the staff cannot get calls that come through, the voicemail does not hold messages, you cannot get tech help for theses systems. This is the most unprofessional phone system, very cheaply made, poor in design, and a very poor product. People are so disappointed, and dissatisfied with this system.

Add your review!

Posted by Jeri


Joseph (869225), is a positive asset representing CISCO at the highest level. He displayed patience, understanding and guidance to an individual who is technology challenged.

His attention to detail and tolerance was reminiscense of the way we were as a nation years ago. Please thank him for updating my expectation regarding the industry.

Posted by Tanya


ONLINE chat help: Very helpful and seem to know what they're doing. It just takes forever. When you do the chat support, they get right down to business. It just takes a long time. I think they outsource, but they sure know what's going on.

Phone customer service: I called in and they tried to sell me something that I didn't need. The woman that helped me also wasn't really "listening" to my issue. She just kept trying to connect me over to another department so I could purchase a $69 product.

Posted by Montymommy


I've contacted Cisco on two ocasions regarding my Linksys wireless router and found them to be extremely knowledgeable, helpful and friendly. In all instances technical support/customer service personnel were willing to go that extra mile to assist in resolving any issue I presented. I've read the other reviews posted and I don't share their experiences. Compared to other companies I've recently contacted regarding issues with products (ie HP) I have to say Cisco is a breath of fresh air.

Posted by mike18421


actually all like all our other electronic devices, these linksys routers too has it's own warranty period. So if your device is already outside of it, that's the time they will ask for a fee based support. But as far as the product wise linksys routers are more reliable compare to other networking gadgets out there. For customer service, i don't think all the tech's or service reps are like that. they're just humans too.. So if you think at first call that the person you're talking with is an idiot, then just hang up the phone and then call again. It is very impossible to be connected to 1 tech or customer service rep every time you call.. :) i love my linksys by cisco E3000 by the way...the best router i ever had!

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Customer Service
800-553-6387
Enterprise and Service Provider Products
800-553-2447
Small Business Products
866-606-1866

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