Coby Customer Service

User Reviews, Ratings and Comments

Coby customer service is ranked #970 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 17.81 out of a possible 200 based upon 355 ratings. This score rates Coby customer service and customer support as Terrible.

NEGATIVE Comments

350 Negative Comments out of 355 Total Comments is 98.59%.

POSITIVE Comments

5 Positive Comments out of 355 Total Comments is 1.41%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Coby

    Customer Service Scoreboard

    • 17.81 Overall Rating
      (out of 200 possible)
    • 350 negative comments (98.59%)
    • 5 positive comments (1.41%)
    • 1 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.2 Issue Resolution
    • 1.5 Reachability
    • 1.3 Cancellation
    • 2.4 Friendliness
    • 1.8 Product Knowledge

Add your review!

Posted by TattooBobby


Damn this Site is Awesome and I am SO Grateful to have landed on your URL through SEO but YES... COBY ELECTRONICS and COBY Customer Service is DEFUNCT. I have a piece of equipment that is slightly damaged(the micro USB connector wasn't fully soldiered/mounted very good so I noticed immediately that it shorted out w and I am fairly certain that It has been damaged All along. But it was created 5/22 and it is currently 1/23 I'd imagine it is still under warranty! IS THERE No proper recourse or I'm sure there must be 100s of customers out there like me with similar issues and like me I guess they're are SCREWED also. IDK if you know what to do leave a message on the board.

Posted by Anonymous


Coby is the worst company that I have ever dealt with. They say it works with any tv but that is not so. They say they want to satisfy their customers but all u can not find an address to email them. When the screen comes up you can only put your email in and they send you advertisements. They give u 14 days to (exchange) the product but does not reach you until 10 days later. Than there was no place to mail the item. This is someway to treat the handicap.

Posted by Anonymous


What customer service....there is none.

Posted by Anonymous


This is insane. I have 5 numbers invalid thus far to contact Coby. In the past, I was always able to call the number listed on the user's manual to get the region-free code for my DVD player. So far, every number either on the manual, or that I've looked up is a dead end. There is also zero contact info on their website. Yet, it's updated and says 2020 on the bottom of the page. Anyone know of the CORRECT number to contact them???

Posted by Anonymous


The email address is not a valid email. So far I have found 2 invalid contact emails for Coby technical support.

Posted by bob


I have a Coby MPC883 and I cannot get th music to play. Can you please assist me?

Posted by Coby tvA


I would like to know where can I got my tv repairs done. No has the part I need. The tv turns itself off.

Posted by Anonymous


Could not find customer care for a Coby product l just bought very frustrating

Posted by Anonymous


how do i download the hulu app on my colby tv my email is

Posted by Anonymous


I tried to call ur company a joke....i bought two head phones and t hey both dont work..and were in america so dont need a forien guy tellin me im blocked....is this how u do buisness..

Posted by I will never buy a coby product


How can I contact someone to help me with my tv problem? I have called


Out of all of these numbers I finally got someone on the phone and was told unles I paid $1.95 for a promotions offer I could not get help with me tv problem. I was yelled at by the person on the phone and told to shut up and listen! I WILL NEVER BUY A COBY PRODUCT AGAIN JN MY LIFE!

Posted by Pamela


Mp3 Player 1 Month Old, Quits, And Not Hold A Charge At All. No Contact No. Works, Or Ever A Person, Only Advertisements. Not A Reputable Company At All!!!!!!!!!

Posted by Anonymous


Coby customer service phone number is out of service, so is their telephone number for Canadian residents was returned saying there is no such address. How am I supposed to get ahold of someone there? I have a Coby DCS404 car dash cam that I received as a gift and the suction cup stopped 'suctioning the windshield' and doesn't hold anymore. I just need a new one. Can you send me one please?

Posted by Anonymous


I bought 2 rechargeable razors. They are both terrible and dont shave off haor at any length. They are the worst. Is there a replacement or refund.

Posted by ann


I bought a Coby MP3 player in August and it just stopped working!! I have tried EVERYTHING and have tried calling to get NO ONE to answer!! i tried to take it back to the store I bought it at but they stated I had to call or write the company!! Please send me a refund!! Or instructions on how to return it for a refund!! Thank you! A.Bauer

Posted by Anonymous


The DVD portion of the TV stopped working. The code says SEQ play. What does that mean? And how can I get it working again.

Posted by Anonymous


called in because we bought this tv for my mom and her remote quit working. When you call in you are solicited for products if you dont press a key to purchse the product they hang up on you. The first product was life alert, the 2nd time was a $100 gift card, then click, hung up again. WHAT A COMPANY!! ILL NEVER BUY A COBY PRODUCT AGAIN.

Posted by Anonymous


ALL i wanted was to buy a remote not pay for a card. I still didnot get a chance

to talk to anyone. Thank you

Posted by Anonymous


Too bad the company does not exist. I have a coby portable dvd player but can only use it by electric plugins. I cannot buy a battery because the company is gone....I really was a great idea.... Years ago, I traveled a lot because of business meetings for an design and textile co, I would watch art, design, and architecture dvd's on the plane or in my hotel room. It is convenient.

Too bad.
Dorothy Treitman.

Posted by Anonymous


Do not waste your time Coby is actually out of business the number you reach is just an advertising scam claiming to give prizes Companies who go out of business should inventory replacement parts somewhere

Posted by Anonymous


This company is a scam. Can't reach customer service. How does NY let them get away with this? Never buying from them again

Posted by Anonymous


Customer service awful i dont want a $100 card reps are rude and hang up when you dont accept the so called gift coby i will never purchase anything with coby on it again HORRIBLE

Posted by ami


The rep wanted me to pay $40. for assistance with my coby tablet that will no longer connect to the internet after only 2 years. The phone number in my booklet is only a lot of ads trying to get you to spend money. I have lost faith in Coby.

Posted by Linda


Dear Sir/Madam:
I have just gotten off the phone with one of your representatives (supposedly). He was talking so fast and in a foreign language that it was difficult to understand him. He was insistent that I take the $100 gift card and I told him I was not interested. He wanted to know why and I told him that I do not like to shop and that I appreciated the offer, but I did not want the gift card. He was extremely rude and finally said, WELL WHAT DO YOU WANT? I told him I needed help hooking up a Sony Media Player to a Colby TV (I would have never purchased it but it was my parents and they are both deceased so I took it. My dad was very tight and bought the cheapest of everything). Anyway, he said he could not help me and said I will give you the number to our Technical Services Department. The number he gave me was 1-800-555-1212 which is the number for Information for the United States. I did not appreciate his demeanor nor his false pretense in trying to give me a fake number. As soon as he said the number, I knew exactly what it was, but I dialed it just in case and sure enough it was information.

I know that you try to do your best to help people, but this man was downright rude. I can understand why you have so many complaints. You probably won't see this. I'm sure it will be put in the trash with all of your other complaints, but you need to read them, because you have lots of them.

Posted by Anonymous


No help from them. Only interested in promoting money gift. Given my Chase credit card number they do not accept Chase!?

Add your review!

Posted by 13luckylady13


I was very pleased to find a free PDF copy of the Coby recorder for free on this site. Thanks you very much.

Posted by Gary


i bought a coby portable dvd with built in 7 inch monitor last 2007 and never had any issue regarding quality of the product. I am happy and fully satisfied and i hope coby be back again

Posted by Vagabond21


Coby support has done wonderfully for me. I've had issues with only 1 40" tv unit among all the computer, tablet, dvd players and other products and sizes of tv units I've purchased.

Posted by happy


Purchased a Coby 40 inch Tv in the beginning of March, and the screen went out in September. Called their customer support and the politely handled the situation. I will have a new tv within two weeks. Thanks Coby :]

Posted by iggy


i dont agree, called twice and got through promptly

Submit your comment

Posted by confused and need help


Is there a valid techsupport phone number for coby.... I receive a defective 32" led tv and cannot get a valid phone number for the company.

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Contact Information
Customer Service
800-727-3592

Coby customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
Corporate Office

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Reviews & Ratings

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Coby Manuals
Company News
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WILSON, N.C. --- It's a sweltering May afternoon in Eastern North Carolina. Set among fields and farmland, the Greenfield School, a small K-12 institution, is right off NC Highway 42. A short walk past the elementary school and the library is the gym ...