Comcast Customer Service

I was cheated out of money by your Mobile service and given false information , I was told that ACP would provide your company with payment for internet and cellphone services that would be provided I received a phone that didn't work with the number that I provided for them that I was told that they would transfer services to xfinity mobile , I called customer support because the phone wouldn't receive or send calls , I was told to do an update that would require me to use WIFI to activate the cell phone , a few hours went by and still no service. I was told to go to a website and follow the commands and the service would activate! I went to the website and it stated a monthly fee for the phone! I was told through the ACP service that I would only have to pay a one time tax fee 0f $15.86. I called and I was told I was informed that I was misinformed , So they told me they were unable to get the services through ACP And I was getting a new phone number! Not Asked but TOLD! In my perception I didn't want to comply with paying for a deal that I didn't subscribe too! I returned the phone and asked for a refund, I received a message for a refund and they charged me a restocking fee for $25 and some change on a my credit card which I never authorized the payment of ant type! Not worrying about getting a refund for the money but I would like to have still fell cheated! I received an email stating that I would be charged $15.22 and if I didn't pay it would be charged to a card that I* never authorized to any auto pay for a service that I didn't subscribe too! I subscribed for ACP and your company was unable to provide that service and changed it to a plan that I didn't subscribe too! If I don't subscribe to Xfinity Mobile why do I have an Account? There are margins of era that can be made. In which I don't want your apologies and have to wait for a refund from money I never authorized your company to make payments from!

Scam

Comcast has the worst customer service of any company I've worked with. The automated attendant is awful and only wastes time. They are the absolute worst. Don't use Comcast if you have other options. Working with their customer service is a nightmare.

Good morning. I attempted to contact your services for help but I was told I could not get helped without an account. On Friday the 3rd one of your workers trespassed in our yard with no approval. To get into our yard they had to jump a 6+ foot fence that also had a "beware of dog" sign posted. This is absolutely inappropriate and unacceptable. This was all done while I was gone but I do have video of it on my ring cam and will be taking it to police / news if there is no response from you.

The worst customer service I've ever seen in the industry got hung up on five times my bill was incorrect it should have been $70 but I got charged $100 I was only supposed to pay $49.77 as a pro rate they charged me $100 if I had a choice I would go to Mediacom but they have a monopoly on the lines Mediacom can run four houses down the road from me but they cannot service my house because of Comcast Comcast is the worst service that I have ever dealt with constant interruptions constant buffering they sell you data when you don't even use it they try to sell your phones when you already have their phone their phones don't work either they never have cell service they only have Wi-Fi calling run away as fast as you can do not use Comcast any other company would be better also they will not allow you to talk to a manager and when you ask for someone who can understand English like the number 7771 they hang up on you

Zero customer service. Can't talk to a human never mind get a field tec to repair a broken line. I'm paying $330 a month for nothing

Comcast customer service is the worse ever. Their promotios are very misleading. Their customer service located all over the world could never deliver.

Comcast has turned out to be a big rip off. Always raising prices and taking away channels that is part of your package. Like 298, insp. There acting like aol. I think they got bought out by China.

I just spent a hour trying to talk to a real person for Comcast/ Xfinity. No matter the multiple different tactics or answers I gave I never got to a person. Most frustrating and non helpful experience ever.
Called my cell phone company and within 10-15 minutes...done and done. Comcast could use some lessons on customer service.

Comcast/xfinity is a joke. They take forever to get back to you with complaints but are fast to cut you off. 3 years means nothing to them. Beware this company is fake and does not care about customer service.

Comcast is the worst. I'll try to keep this short. I work from home and have lost internet service 4x all day in the past week due to "planed outages" to update. The problem is, I apparently wasn't privy to their plans bc I never received a notice regarding planned outages or updates. Customer service has always been a joke, though now it seems to be none existent. I'd like to start a letter writing campaign by sending complaints to: Comcast Customer Service, 5855 Interface Drive, Ann Arbor, MI. 48103 (phone is 517-618-0772). No wonder Xfinity/Comcast are losing customers by the hoards. I read that on average 6,000 people discontinue their service from Comcast everyday. You'd think that they'd have sense enough to brainstorm a solution to people missing work due to random updates ... oh I'm sorry, I should have said "planned outages", but then we'd both be lying. In truth, the service is terrible and the outages are numerous and really long, unbelievably long. The worst really.

I have had the internet for two weeks, terrible signals, I have 1200mb and I only receive 100mb and I speak and no connection for three weeks now

Rated 1 out of 5 stars
No supervisor support for CS
The only reason I gave a 1 star was because there was not a 0 or negative star to select. Customer service Ann could only help so much it was not her fault ut her (supervisor that would not speak with me despite 3 request and an excuse that they could not take a transfer ?. Its a call center walk to the cs desk and talk with me in that daskheadset. No was the answer no I could not have even a first name? . wow is all I can say a supervisor that refuses to do their job. I am soooo sorry for the cs rep Ann you should get a different job. Ann did get me to a different department that solved my very simple issuse.
Ed in loyalty support department is a 5 star person he was great listened resolved confirmed all my needs. ANN cs and ED for this company are the best but Ann's supervisor that refused to assist or approve giving their first name is the worst. I WAS a customer since 2014 for 8yrs as of today 4/21/2023.

Date of experience: April 21, 2023

This was the only service in the area and it was Okay-ish for 2 years but after that there have been constant outages, getting any kind of help is impossible, and nobody knows why there's outages and they all refuse to help. Do not use this company. Beware.

People all hate this company and post negative reviews. Service never improves and prices continue to go up while services are reduced. Their virtual assistant is designed so customers will kill themselves while trying to get AI to help them. HATE them. Their customer rewards are a joke unless you want to drive kids to Orlando from anywhere in the country. Stupid joke.

I decided years ago that this company is the worst and will never use it again. Well I moved to a terrible area and was told this was the option that service the area so here we are , I am having to get state attorney involved to remove a fraudulent charge from my account. I only have Wi-Fi and being charged for mobile service this company in this area is a complete joke/scam.

Tried to change financial responsibility on my account to my wife. They send me an email to fill out three forms (not attached) and when I call their billing dept. they tell me to go to an Xfinity store to get help. Guess the billing dept. is only there to chase deadbeats, not offer assistance to a customer of over 40 years that has NEVER paid his bill late. The worst and most frustrating customer service on planet earth! All they care about is your money, but absolutely no help when you need it!!!

I would give xfinity/comcast 0 stars.been a subscriber for 40 years and in the last 20 it has gotten so bad I've tried other alternatives. Every week service goes out at least a dozen times. Yet they continue to rape up with sky high bill. We have basic cable and most channels are kid Station along with other irrelevant stations. Now the first of the year prices are going up again,Wtf.Comcast you suck!

Comcast remains one of the worst companies I have ever dealt with. Technical people are competent, but the corporate management of customer service is the worst in the world. The phone system is almost totally useless because you cannot get in contact with a representative without waiting on the phone for over an hour most times. Comcast email service still continues to stink after all these years.

Comcast has the worst customer service I've experienced in any service industry in my lifetime. Nothing but problems with the service and deceptive billing.

Their internet service in Tracy,ca is very poor and customer service is ridiculous. They are out 4-5 times in week in the morning and never give heads up to customers. Customers normal work is impacted because of their incompetence.

Worst customer service I have ever experienced. Had equipment and network issues which went unresolved. Drove 75 miles to 4 different Comcast stores in the greater Houston area to get equipment swapped out. Did not fix issues. Customer service rep was in Guatemala, extremely difficult to understand. I give Comcast a zero rating. They are the cable monopoly in Houston so have no choice other than a satellite dish which I do not want

Today I called the local comcast (called affinity now)and over and over I got a national person that lived in Manila. Not what I wanted, I wanted to come in for a visit to discuss my big cost increases in my Bill.
I learned once again the company is slacking off on support and help. I learned after 3 or 4 calls that they do not want to business in person. Want to do everything over the phone. I have now made up my mind that I will study the best way to cut the cord. I will do everything over the internet.

Comcast / Xfinity has horrible support. There used to be Comcast offices within a few miles, however these have all been closed and one is forced to drive 30 miles or use the chat agent or phone options.

A couple of buttons on the remote were not working properly, would have to press 5-10 times for it to transmit. So I tried to order a replacement via the chat agent. After 10-15 minutes I thought I was all set. However the Comcast agent then tried to walk me through setting up the existing remote for the TV. Again had to explain the problem. After confirming address etc., was advised there would be a $5.25 shipping charge. Advised that would be fine (thought to myself if Comcast was closing all the local offices they should bear the shipping costs). Agent sent an email that I would need to click 'Accept' to complete the transaction. The email did not mention what it was for, what the charges would be, and was even trying to change my account to automatic billing. EMail did not appear to have anything to do with getting a replacement remote. Spent over half an hour and accomplished nothing. Instead purchased a new remote from Amazon.

Frankly if one has another option for TV/Internet would advise to not use Comcast.

I went to XFinity in Aventura to return and Pick up an equipment and it was the worst experience ever. I waited for 30 minutes to return the equipment and another 20 to 30 minutes to pickup the other equipment. Which made no sense. The lady who was servicing me was so rude. She left her spot while other customers were waiting to be served. Online made it seems so easy, but it was not.

Technician "Brian", Tech # 706-312-2019, gave commendable service. All three systems of mine, internet, phone, and TV were out. He immediately located the problem, actually NOT a COMCAST problem, and set about fixing it. I give him my highest rating!!!!!

We received excellent service from the Prince George Virginia office. Ashley Austin was very knowledgeable and efficient.

**Del Rio Contractors did some work putting in some new lines underground through the street and in part of my yard here in NW Albuquerque. They were polite, knowledgeable and informative. Their care for customer happiness was expressed in their actions and words. My yard where they dug looks better than it did before they started(Thank You!). The Del Rio people cleaned up and fixed the road where they also had to dig. They were faster than most road crews I've seen. These are quality folks you want doing the job! Del Rio did the work with surprising efficiency and represented you, Comcast, in a positive light. I AM IMPRESSED! I hope if there is any future settling
that these folks will be the ones fixing it because they really do good work.
Please share my thanks with these good workers and I recommend you consider them your first choice in the future.
- Kevin Jaqua

After a bad storm Saturday July 22, we found ourselves without Power, phone,or cable TV. This was due to a very large tree in my neighbors yard falling on the line. Sunday morning I contacted Comcast in Independence Missouri and reported our outage. I was told that someone would come Tuesday morning to address our issues. Much to our surprise, a technician showed up later Sunday. His name is Paul Gant. He went right to work hooking us up with temporary service. It was very hot but he stayed at it until service was restored. He was very polite and hard working. Paul Gant represented Comcast in an outstanding fashion. It is now Monday and a couple of technicians have already been here assessing the situation. Great job Paul Gant and Comcast!

We wish to express our sincere thanks to Ruben for his awesome customer service skills. We are grateful that he was able to repair the issue and resolve the situation quickly with my t.v..

We give him a 100% rating.

Thank you Comcast for hiring Ruben ;-)

Best regards,
Mujica Family

We switched to Comcast from Time Warner Cable aka Spectrum and long story short, we are getting a hell of a lot more for our money! So far we are very happy with the service!

I would like to give a big "excellent job" shout out to Dan Cashmere (Sales and Service Consultant based out of the Hillsboro Oregon office). He was very helpful and extremely knowledgeable - was a very pleasant experience working with him.

Jeff B.

I would like to give a BIG kudos to techs David and Alex! Thry were at our house a good part of the day (mon). Our cable is old, a tech came out just a couple weeks ago, did not fix the problems. Thought he did. Called Comcast again last night really fed up. David and Alex came out, i cannot tell you all they did, but we have great working cable for the first time in mos. Plus new remarkable chsnnel changers, and we are now on Xfinity which is a dream! Thanks again David & Alex, you were polite, knew what you were doing, and we can't thank you enough!!! You deserve a BIG raise!

I appreciate there service and the techs who helped with my concerns
They were courteous and very helpful, even tho I was upset.
Thank you fir your service

I just want to say I have had a few issues with my comcast xfinity cable.
Every time I called customer service they have been very polite and helpful, even tho I was upset.
I admit they had to take a few attempts to fix the problem with my cable, but the techs and customer service were always polite and helpfull.
I really appreciated that.
By the way so far so good looks like my problem with the cable was fixed.
Thank you comcast for your help.

Over the past year I have needed to call Comcast and have Comcast reps out to my home for numerous reasons. Today was the latest of these when I received an automated call from Comcast advising me that my Home Security system was not operable. I spoke with a rep and now have an appointment for 7/9/16 to hopefully rectify this problem as well as address why I am constantly having to seek out customer service from Comcast due to cable outage, phone outage, internet outage and now home security issues. Within today's call I asked to speak with a supervisor/manager in order to address my displeasure I, as a long time customer, have been experiencing. I was connected to Lorissa(spelling?)to voice my displeasure with Comcast and hopefully determine a solution as to why I am having so many service issues. Lorissa was extremely professional, helpful and knowledgeable of Comcast's products which could assist me. While it remains to be seen if my issues will be resolved, Lorissa has somewhat restored my faith in Comcast and I hope my message will be forwarded to her superiors and she will be recognized for excellent customer service.

After a long 2 hours of talking to the billing department and not getting anywhere and basically being told their screw up was our fault, I decided to cancel my service. I was connected to a wonderfully helpful man named Anthony, once we explained why we were canceling our service he offered to wave the $150 fee we were being charged. So thank you Anthony, account executive @ Spokane valley for fixing this mess in less than 15 minutes.

Dear Comcast,

I want to leave a positive rating and comment regarding my appointment today, March 19, 2016. I have been so frustrated with learning new steps and have all my TV's up and working since my husband passed away. Vinny was wonderful taking time to reprogram my remotes and got my equipment working perfectly. Just what the doctor ordered. He took the time to reinforce the instructions. My Comcast To identify the right Vinny - his name on my sheet is Vincent Barrella, T Yours, Barbara Kondrath

I lost my remote control for the TV & cable box, so I went to the customer service center on Peachtree Road in Atlanta. The lady who greeted me at the entrance was extremely nice, and she immediately got me a replacement. I was very pleased at how fast and pleasant the experience was. I was in there probably no more than 2 minutes.

Service was great 3-5-2016, Mike showed up on time,installed new modem and then made sure everything other device worked. He was polite, professional and efficient.

Had an activation problem that was resolved in a very professional, friendly,, and knowledgeable way Jeff in the Philippines.
Thank you.

I just now renewed my relationship with Comcast after a period of absence from their service. The customer service rep, her name is Ana, was very pleasant, informed and knowledgeable of all aspects of my transaction. She ensured that I did not pay additional fees in light of being a previous customer. My interaction and reconnection to Comcast was a very pleasant experience and I thank Ana for her help!

Respectfully,
Mark

To Whom It May Concern:

We have been troubleshooting for nearly 5 days with Comcast due to a lack of internet connection. We've talked with several operators, we went into the Comcast store and replaced the modem, we've researched on our smart phones, and have had no success. Finally, I was transferred to Quinn (OP ID ;d2) who stayed on the phone with me to help establish service again. We worked and worked together until we finally got a signal and got back online. We had issues with splitters, cables, a sea of ports and devices in our high tech set-up at this house. I had to describe devices to him, he'd research them, then he'd tell me what to unplug and what to plug back in. It was tedious and time consuming. But after 2 hours and 4 minutes, we were successful.

I told Quinn that we need the internet immediately for work. We are responsible to get lifesaving devices to hospitals and are on-call 24 hours a day 7 days a week. If a patient is on the operating room table and a surgery team determines that patient needs the devices we provide, we must have access to the internet to pick the correct size and get them to the hospital immediately. Quinn was very professional and determined to help me establish internet connection, realizing lives literally depended on it. And once he and I were able to get the internet going again, he transferred me to Paul (OP ID 838) who talked me through renaming our new network name and password.

Thank you for providing me with these two service operators. I now have internet and the ability to do my job. I appreciate these technicians--particularly Quinn, very much.

Sincerely,

Heather Johnson

I bought a new TV and I called Comcast today because I needed technical support. I knew I'd be aggravated and frustrated and figured I'd have to call back and forth several times before it would be resolved.
I was wrong. I got Seth who was from Southern New Hampshire. He was knowledge, helpful, personable, engaged, caring, pleasant, respectful, patient and kind. He spent a very long time helping me. He was terrific. Can't thank him enough.
Bernadette Higgins

We had an issue where after replacing our modem we could not get our smarthub on the tv connected to our internet. I worked with 2 people at Comcast and 1 person at Samsung for about an hour and a half before I called Comcast back and worked with Kidane. She was excellent. She was the only one who knew how to reset so we could address the privacy mode on the smarthub and I was up and running in no time. I did not say that I would leave feedback at the beginning of the call so I was not able to let anyone know how much she helped me. I hope this feedback gets back to her supervisor because she deserves credit for a job well done.

This data usage limit is absolutely crazy I already pay comcast 175.00 a month for regular cable and internet. No premium channels and no movie channels, so what gives comcast?

I am extremely satisfied on the recent service I requested from Comcast. I have been a Comcast customer for 7 years and notice that the service quality has improved 150 percent. Keep it up and thanks.

To whom it may concern:

I just wanted to commend tech support representative Ariya's (hopefully spelled correct) fantastic, responsive help in quickly resolving my internet connectivity problems. While people often hear a lot of flack about consumer support, I want to make sure she was recognized. I hope your company promotes reps who do an exemplary job. Based on a cursory look at the forums, it seems it often goes the other way.

Most truly,



Dave Hantman



PS I also would like to cite the last two or three reps whom I've dealt with, as they were also quite helpful, though I unfortunately did not get their names. I would assume you can look it up through my records.

I don't have a bad experience. It just amazes me how someone will stay with a company having all these issues. You say the prices high, well leave, you say services sucks, well leave. What is so important about Comcast to make you stay and want to degrade someone. Then what really trips me out is you mad cause pricing change from a promotion and for to everyday pricing. Did you think they was gonna last forever. And why wait till your 2 days away from disconnection to request Collection for an arrangement. This is a cable company, this isn't a utility based company. Its sad how you really put cable, internet as a major part of your life. This is material things, how can you get upset and want to sue over material things. Maybe Comcast isn't a bad company, maybe yall just some bad customers.

My rep.Carmela,tecwash,support. Was wonderful in getting all my chanels,restored after I switched my my box to X1. She spent 1hr on the phone,till all my channels came back. She was GREAT!!!! She is a keeper!!

I see the complaints that are made regarding customer service , just a quick question have y'all though maybe if I'm polite and respect the customer representative I'm speaking too, my questions will get answered! And not start the conversation screaming like a maniac trying to demand something that I'm not even paying for just for y'all to understand having cable or internet or any TV provider is not a basic need its a luxury and if you can't afford it just stick with regular TV on your local networks instead of ordering movies and then calling asking for it to be removed. If you watched it you have to pay for it and if you didn't like it , remember it still has a charge its like if you just bought a car and the realized you can't afford it are you going to tell the person who sold it to you I didn't use it can I get my money back. Let's use our commonsense if the price increases call in let the representative attend your needs in an a professional manner because I'm sure if you received a call from any type of customer disrespecting you or calling you all types of names you would not be able to take it as a professional.

I'm shouting to the heavens and beyond, that after working for Comcast as a call center agent for a few months, I would rather burn in hell for eternities than continue to work for this company.

I have an issue with Comcast and a Supervisor for Comcast. A friend of mine became employed with Comcast at the beginning 2014 and shortly after working for Comcast my service would sometimes become interrupted due to hardship. Well, the Supervisor would call and make gestures pertaining to bills once my service was interrupted. I asked him if he had been accessing my account and he stated "no." However, I called Comcast and was told that the Supervisor had in fact accessed my account. This leaves me concerned because the only information this friend knew of me was my name and my number associated with the account. Also, Comcast has an arbitration agreement with their customers and it seems that Comcast is not concern with the issue of their employees invading your rights and harrassing customers because no one has reached out to me for an apology or anything other than to call asking questions about the incident just to have an arbitration hearing.

I am an old school customer service rep and believe that it is my job to help the customer, within the description of my job, the best I can. HOWEVER, comcast does not support their employees in any way shape or form. We are told to follow a script and if the cx issues doesnt fall within that guide line you are done helping. You will also be written up and put on warning for going over and above. Sadly, 99.9% of overseas reps merit is judged by conforming to this. They are only as good as they are allowed to be. Same is true for stateside CSRs as well but we are American. Many of us will NOT be dangled by the neck till we conform and still try to help who we can. In my opinion Comcast biggest issues is they are firmly committed to "needs of the many outweigh the needs of the few". I dont think there is any intention of changing in the future. So for those of you that blame the mindless agent remember they are only as good as the training and company behind them. Comcast does not support helping cx to the fullest extent because it costs to much and takes to much time. And "Yes" I am trying to find another job. LOL

im crrently a c.a.e. for comcast and for all of you reps trying to explain how cx that are rude hurt your feelings and so that makes it ok to be rude back....well thats complete garbage because its your JOB to be professional, and to keep your composure! at the end of the day its just a job,just a call, and justanother day. so quite whinning and do your job. at the center im at one rude response from an agentg leads to termination. so think about what youre saying. you guys sound so much like the callers youre whinning about.

You guys think bad mouthing reps would help your issues resolved huh? The more you bad mouth a rep the more uninterested he/she would be to help you. Not only would this result to having your issues ubresolved but would keep you calling back. This has been an experience as a customer with comcast. Reps are persons to. They have feelings so you cant just bad mouth them. Yes I agree the company does suck, so as with the hold time and wait time, but they only work for the company becasue of the pay. Would you be willing to help someone who would badmouth you? Obviously the answer would be a no. So treat a rep nicely. Most of my issues actually get resolved cause I have been treating the reps nicely, even if sometimes it could be very irritating and frustrating. When they ask answer the question in a polite way. That is what they do so that they could better understand your issues because in the first place they are not there personally to check the status of your devices. Hope this helps you having your issues resovled.

I had a customer named Steve from CA who was a racist. After knowing I was an offshore agent located in Asia, he kept on saying Asians are a couple of dumb and stupid races. I do understand that he was frustrated that his internet was not working and he had to wait for more than 30mins for a live representative and I did my best to help him. He won't even cooperate doing troubleshooting the issue. I was even polite in asking him to check the lights on the modem and such and he would keep on mumbling and speaking profane language. After 45mins. on the call we were able to resolve the issue, which was caused by a loose connection at the back of the modem (coaxial cable to be exact). After resolving the issue he hunged up on me. The thing here is before you call in at tech support and have your issue resolved why not do the basics firsts in your end? (e.g. check connections, reset modem, etc) Then maybe you wont have to wait for a long time to have an issue resolved. The problem with you guys is you depend to much on technicians. Your the ones making your lives hard by just depending on something / someone. Sometimes Common Sense is what you guys need... But I do have to admit, Common Sense is so rare this days it has to be classified as a superpower...

Was with Comcast for over 5 years and was part of the CA group of Call Centers that got closed and Comcast choice to piss away experienced and talented call center reps/leads and supervisors. Their attempted to accommodate everyone with positions within the Comcast scattered across other states (WA,Ore, UT, CO and TX)which less than 5% of 1300+ employees actually got those positions. CA generates the most revenue for the entire Western Region (all states West of the Great Plains) but Comcast assumed that having other call centers outside of area would be able to handle CA call volume and also increase the use of Out-sourcing from 15% to 30%. Comcast's lack of interest in their customer base, employees and overall attitude will be their Demise in the near future.

i have a cx named MR KELSEY that keeps on using abusive language, i understand that cx are frustrated in having some problems with their service however, thats why we Agents are here to help them out, i just cant imagine that no matter how we do our best in helping them, they wud still discriminate our race especially if they knew that they were calling asians. Then if we are stupid why is it that we know hoe to fix your service issues even if we dont have that in our end?! And they dont even say thank you wen we fix their issue, the sad thing there is that they call us morone and stupid.

i am a comcast rep myself, as well as a consumer, so i understand how it feels when something went wrong with your service and called in waiting for a looong time getting a live person to deal with the issue. i also had my share as well.

no matter what, we as customer reps shud be responsible for resolving issues as much as we can through phone. we were given metrics we should meet, and i'm always on the verge of failing those metrics because i always prioritize resolving the issue of the customer than the metrics.

i know there are a lot of reps that may seem to be doing a poor job assisting you, but i politely ask for you to give the next you're gonna call a chance to solve the issue. i'm telling you, if you really want to have your issue resolved as soon as possible, talk to them calmly, they wouldn't get all flustered and mess up things, and they wouldn't be rude to you, definitely.

rude agents? you say? how about rude customers which we get a lot. mind you agents are only rude when you are rude to them as well. agents are here to help you and being rude and shouting all the time will not help you. when you say your switching to another provider makes us wanna laugh

im a customer service rep working for comcast.

i understand your frustration, a poor customer service, incompetent agent etc etc.
or sometimes the customer rep that you talk are very rude. im sorry about that, but sometimes we just lose our patience to our customer, whenever you shout at us and start to curse us and take the problem directly to the agent, what do you expect? we will thank you in doing it? were just a human being that could feel, we got angry too and that will be the time that we start to be rude.
why dont you try to hold that anger whenever you talk to us, coz believe me, your anger will just worsen the situation.
we understand your situation, thats why we do everything to please you, we do everything to fix the problem. just please be calm and dont shout.

if you experience a very poor service, its just an isolated case and we could fix it or if you lose your patience just leave the company to lessen your burden just dont tell us every profanity words that you know.

i accept that many customer reps upsell a product and dont tell all of the charges to the cx. thats the most concern that i get in billing. so heres the thing that need to keep in mind when you're upgrading your service.

1. installation charges - whenever we send tech to the cx, theres always a charges for it.
2. make sure that you know all of the charges - when they offer you triple play, it will have tax and has equipment fee. and to make sure that you know all of the charges. after placing the order. call the billing dept about it, and they will be honest about the charges that you will get.
thats kinda hard or annoying that you need to verify the info in other dept but just to be sure and to avoid some problem in the future

First of all let me start by saying that I am and have been a CSR for a while now and if I were to treat customers the way Comcasts CSR's were treating us yesterday I would have surly lost my job.

If everyone would please just take a look at the Employee comments on this page, obviously these people do not care about giving good customer service, nor do they care about the customers. So with a job title saying CUSTOMER SERVIVCE--I think you all should find a new job. And even saying that the supervisors laugh at the customer after you get off the phone, doing things on purpose not to help the customer is outragious!!!!

We did not pay or last bill and due to that our service was cut off (expected). In this time we were trying to decide wether or not we wanted to even restore our service with comcast because ATT U-Verse was just now avail. in our area. So yesterday we have a knock at our door from a gentleman claiming to be with Comcast (he had no employee reference number, no Comcast shirt, just had a magnet on the side of his car that said Comcast)with several other individuals (about 4) in the car, DEMANDING the money from our past due bill, saying that he WAS NOT going to leave our doorstep until we paid. We told him that was fine that we would go up to the store to pay the bill that we did not need his assistance. He even said that he would follow us to the bank to get the money. The "Comcast Worker" claimed that we owed him a balance of over $200.

I'm sorry but ANYONE in their right mind would NOT give a stranger $200.00 without any proof, and to send someone to my door step harrassing me for money is a little bit extreme, this is not the mafia. Had I been home by myself and this had happened (female in her mid 20's) I would have called the Police. How are we supposed to know that he was legit without any proof that he is with the company. Also, our bill was only 2 weeks past due....

we ended up leaving the strange guy and his posse at our house, as we left to go to the Comcast office to pay our bill (which was only $98.00 may I add not $200.00). When we did we mentioned that our box had an issue with the DVR and she said we could either have a tech come look at it (cost us $$ for their broken equipment they gave us to begin with) or exchange the box. Seeing as how we didn't live too far away from the office we went home and got our box to exchange it only to bring the "new" one home she gave us to find that it didnt even work!!!

Long story short we went back AGIAN (3 times now) and exchanged it again with a non HD box (we pay for HD service) and her saying that they would call when the warehouse opened and they could get us the one we needed, understandable I guess. After we get home over 4 hours after we paid to have our service restored, still no tv service. after spending an hour on the phone with multiple service reps from every department ranging from tech support to collections, they said it was our fault for taking those measures of going up to the store and not having a tech come look at the problem, and that it was OUR fault for not telling the lady at the store to check and see if the box was working before we exchanged it. I'm sorry but it is not MY JOB to tell your employees how to do their job!!

Long story short they said it would take 30 minutes to 2 hours (around 6:30pm yesterday) for our service to be restored and as of 7:50am when I was leaving for work, we still do not have service.

You will send a strange man banging on my door to collect my money, but when I pay and you give me broken equipment it is my fault.

Really wish we would have just cancelled the service yesterday UGHHHH

If you are thinking about getting comcast, DON'T! Wish I wouldve seen all this before we started service with them...

I work for Comcast tech support. I understand how frustrating it can be to have your services turned off or not working. That still gives no reason for you customers to call in yelling and screaming. Cussing at us doesnt make things better. All we do is laugh at how childish you are. Also when you are in an outage we have no way to determine when exactly the service will be turned back on, so by yelling at us all your doing is wasting your time. Just know that I'm still getting paid :)

I work for Comcast customer service and while some customers are very nice, a lot are probably the rudest people I have ever come across in my life. First of all, if your bill goes up its probably because you were on a promotional price and that has ended...it's okay because in 6 months you can get on another one. Don't tell us how we are taking your money and how we will be sorry when you don't pay your bill, we won't...we get paid the same no matter what your monthly rate is and regardless of whether or not you pay your bill...all that will happen is you will get your service turned off and you will then have something else to call in screaming about...which is fine because we are pretty much immune to it. If you are polite we will do whatever we can to help you...we want to get the issue resolved, but when you call in irate and screaming like a maniac we will just do whatever is required. Also asking to speak to a supervisor is not a threat, they think you are as out of control as we do, it just gets us off the phone for a couple minutes, while the supervisor takes over...we don't get in trouble for it...at all! Also when it comes to troubleshooting your issue, we are not God, we can only do so much and you are a part of the troubleshooting, if I ask you to do something it's not because I just want you to get up out of your chair for fun, it's for a reason. If we can't get it resolved over the phone, the only option will be a tech. We have a schedule that we look at and that is it, no supervisor can get you an earlier time, if the appt time can be escalated the agent will do it in the first place, if the supervisor does it just to get you off the phone, chances are it won't be a valid escalated appt and it will not go through. Just calm down a bit and maybe the agents will give you the best help they can and will give you accurate information and by the way if you call in with Internet issues...please be prepared to give us the Mac address!

I used to work for COMCAST TECH SUPPORT and I agree with Internet Tech... Most of you guys made my job a living hell every single day!!!!!! You expect us to respect you when you call us cussing and yelling for stuff that isn't even our fault and expect us to want to help you??? I had a few great customers but for the most part I hated my job and most of you were the cause of it so before you call Customer Support and yell at us maybe you should first make sure you understand what your calling about and instead of pointing fingers and yelling try to listen and work with us

I work with Internet tech support for comcast. You guys blame everything on us, when most of the time it is an outage or something of that sort. You guys say that you pay for wireless internet, when no you dont. you pay for an internet connection to the modem. We are very good at getting things fixed for you guys. If the technician is late, it is not our fault. Most of the time we dont even live in the same state as you. I actually live in Tennessee and deal with people from west palm beach, south florida, and georgia. So of course we dont have any direct contact with the technicians, and we dont need people to yell at us for no reason because they deleted one of their emails, and couldnt get it back, and then continuously say that it is comcasts fault when it clearly is not. And we try to be as nice as we can, but we can't because you guys are calling us all of the cusswords in the word of cusswords, and dont ever let us explain what we are trying to do. and then you dont even want to troubleshoot because you dont want to do anything because you think its our responsibility, so then you want a technician to come out and remove your splitter, which could be done in minutes, and wont cost anything. AND THEN after you want a technician, you complain about the technician not being able to come out today, when you know good and well that we dont schedule same day appointments. And then you request a supervisor when its not til 1 day out, when we have 72 HOURS TO GET A TECHNICIAN OUT THERE! oh, and one more thing. when all you residential people keep calling saying you are losing money because you run a business from home, we cant help you any faster, and you are VIOLATING YOUR TERMS OF SERVICE! and if you wanted someone out faster, you should get a business account, because with that, you have 24 HOURS for a technician to come out. Thank you

I work for comcast in another country, if you call me insulting me because you didnt want to press the correct options on the ivr and got cable instead of internet services and start insulting every aspect of me not being american, I would xfer you to the incorrect area to the phone dept and to a spanish speaking person. Oh, and Comcast will screw you up so hard that you will only notice on your next month statement, (when buying something remember about taxes equipment and prorated charges)

I love how people on here would rather post a complaint than positive comments. The hold times are very high because of the high volume of calls because rather than try to calm down then call clients want to call screaming and complaining when that gets you no where. The representative DOES care about your issue and what needs to be done to resolve it, the agent cannot help you if you are screaming and not being clear and to the point. The agents are regular working citizens just like the rest of you people on here and you people need to realize when you call you are speaking to a person so demonstrate respect and you will get it back. It's not very hard to sit down, calm down, and relax and speak like a human. But it's alot easier to scream and throw a tantrum because your internet is not working. The agent will gladly help you fix it and work with you yet if they cannot resolve it over the phone it is not the agent's fault. Read a book on etiquette or something and quit throwing such a fit over no internet, go to the park or spend some time with your family. You are an adult you know.

if you just keep hitting pound, chances are you are going to be sent to the wrong person, and that's why they have to transfer you....so don't complain if you're too lazy to actually listen to the promps, for a problem that you probably caused. i found out that my problem was that when i was rearranging my cords, i hit the standby button...they fixed my problem is under a minute. geez ppl. it's the internet, YOU WONT DIE WITHOUT IT. i promise.

I work for comcast as a customer service representative; I could agree with the service that sometimes it does suck for some people, but that is not what i am here for.

I am here to defend my colleagues and I that work for this company. We receive a lot of calls from stupid people that call angry about their services not working BECAUSE their BOX AND TV ARE BOTH OFF so that is stuff that gets me mad as an agent you take it on us when you are too stupid to check before calling us. That is why when you call and we ask for common questions like if the TV or BOX is ON is not because we are trying to offend you is because there is DUMB people that does not verify it before calling. Other situation is that when we ask for your name, address, last four digits of the SS or if you are the account holder is not to bother you, its because we need to ask that information as a procedure we must follow, so please don't get mad, be more educated.

You think that by calling customer service we could solve everything and of course not. Lets put it like this in the training session we learn very basic stuff, and once we are on the phone we learn by sometimes guessing,thats why we all sometimes provide different information, and is not our fault thats how we got "trained".

So basically, take it easy on us be respecful thats all. And not to say me but thats why sometimes you get hang up, because of your rude behavior. I don't do it but i seen it.

A message to all those who call Comcast:

Do not be a jerk. It's a simple rule, treat others with dignity and respect and they shall do the same to you. Most of the people that you call don't have too heavy of an affiliation with Comcast other than the fact they have to deal with their irate, insensible customers day in and day out. If you're complaining about a representative hanging up on you, it could be because they'd rather lose their job than talk to a customer who has no sense of how to treat another human being. The amount of help you will recieve is immense if you can just suck it up and realize that the representative is trying to help, not hurt, you.

Sincerely,
Your Local Comcast CSR

What most of the people here don't realize is the representative can only help you with what they were trained with, unless of course they have prior extensive knowledge of computers, phones and internet. Remember these are people doing a job trying to pay bills, feed kids, start lives. You don't need to call and rage at them because you can't check a facebook status. Everyone is addicted to technology, I would even flip a witch if my internet stopped working, but don't take it out on the guy on the phone or over the chat. Their job is to help you, and you don't make their job easier when you call and act like a jerk. Let them help you. There is someone who can fix your issues if you're patient.

I work in telecommunications. The reason you are all having issues with your service right now is because they are making changes from analog to digital signals. I know they have been selling you digital cable for years but they are just now making the changes internally to actually do it. During this transition period the customers are being lied to and the service failures are being spun as anything but planned maintenance by comcast.

I to work thru a 3rd party for comcast from home.. comcast has serious issues they do not provide their outsourcers access the tools necassary to do the job.
most of the calls you receive are not the type you should be receiveing and have to transfer most of the calls. .. most of the agents would quit in a minute but the need the job. So much sh*t to put up with.. Customers waiting for months to get service just because the previous resident ran out on the bill or didnt return boxes.
Customers that returned equipment and told they never did. They now chrage up to 2.99 to ADD a product or remove one. On the contract billing said there are different codes in different areas .. the codes are changed often and behave differently in different areas.. address do not come up when searched .. agents transfering dailin to the same number customers do.. and have to go through IVRs that make no sense.. the list goes on and on... I am so glad i do not live in a comcast service area.. . But dont forget the customers that try to get cable under fake names but use the real ss and get caught .. when you say your going to transfer them and let another department explain they hang up.. I am so sad that i was assigned to comcast and am looking forward to the day when i can move on to a better project.. and wish most of the agents working on comcast luck.