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Compaq

Customer Service Ratings and Comments

Compaq is ranked #60 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 57.67 out of a possible 200. This score rates Compaq customer service and customer support as Disappointing.

NEGATIVE Comments

5 Negative Comments out of 6 Total Comments is 83.33%.

POSITIVE Comments

1 Positive Comment out of 6 Total Comments is 16.67%.

Issue Resolution

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Product Knowledge

Disappointing Overall Customer Service Rating
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  • After constant issues with one Compaq and then an HP which I had had for 3 weeks before it started going out, there were both junked, I exchanged it for a Toshiba and love it. I had an issue with my Compaq Presario desktop and a rep screwed me over, I chatted with one who was mispelling words and did not understand what I meant by "computer freezes up" so I disconnected with him and signed back in to received another rep who instructed me to take a step and what do you know, it was over an hour before it came back up and when it did I couldn't print and my icons in my toolbar were gone as well. I called them this time and of course they tried to get me to pay, bullcrap if their rep screwed me around. I will never by another HP/Compaq product again. The printers are just as crappy and then if they can't resolve the issue they tell you to take it to a shop. I see them laying off more people, and their stock dropping as well and major retailers carrying more reliable products from more reputable companies such as Toshiba, Sony, Cannon and Kodak.

    cebrina 2/28/10 11:34PM

  • I have called like three times and when I finally asked for a supervisor, I pointed out the flaws in his instructions and he told me to listen to him even though he had interrupted me several times. Finally, after saying that I wanted the issue to be escalated, he made it seem like it wouldn't really matter because I was going to get the craptastic service from them as I did from his team of "experts" . All I wanted was a new video card or computer but conveniently, its a software issue...something that isn't covered under my warranty.

    Jessbabe56 1/19/10 4:10PM

  • i just got off the phone with compaq customer sevice via india. all i needed was a new prod key# so i could re-activate windows xp. aftger getting all my info she stated that she couldn't help me because my computer was out of warranty unless i pay $49 for onetime help or $99 for one year customer service. after telling her i don't need them to fix anything just some #'s. she still maintained i need to pay. i then asked to talk to her supervisor and she told me that i could only talk to her supervisor if i payed for sevice. i asked for a phone # in the us and she gave me an 800# supposedly to speak to someone here. haven't tried it yet but i'll have to think twice about buying another hp or compaq computer again.

    john foro 8/31/09 8:05PM

  • Compact/HP technical support is not support, it is destructive. I spent an hour getting a 3 pg. conversation with someone probably in India who took forever to respond and gave horrible and incorrect directions to fix my problem. I would like a customer relations person who cares, if there is one, to mail the transcript to if I had an address. Its obviously horrible!
    I couldn't follow his directions as they didn't work, at least not the way he explained them so poorly. I have no idea if they would have worked if explained correctly. I had already called for tech support and been told it was $49 or $59, not sure, on phone or free on line. Since I beleive it should be provided indefinitely free anyway and in a misguided attempt to save, I went online. (They should add $10 or something to every computer price and provide competent help forever. Buyers aren't computer experts and the hardware and software company should not use this as a way to make money.) The first person on phone sounded american and said she could help. I should have paid her. Instead I called back after wasting over an hour and getting very frustrated. Then I got a phillipine woman I couldn't understand. Then I asked for someone else or called back and got a phillipine woman I could usually understand and who tried her best but I still ended up losing all my personal files and programs and just restoring factory settings and my ability to get online. I still have a question and don't know where to go now as I spent about 5 hr. for all this "service". I had to agree for them to charge my credit card. I did call back 2 wk. later and got a supervisor, finally, I couldn't that night though asked repeatedly. He agreed to credit my card but said he can't restore my files. Microsoft said compact changes their software and they "cannot" provide tech support. I guess they have all sold me an Apple, tho I don't imagine their computer and software is worth the price. This is all so disgusting. If someone would put out a really quality product and software at a reasonable price they could knock all these mentioned companies out of business. I hope I hear of it early if anyone does so I can buy stock and a computer!

    disgusted 6/3/09 9:05AM

  • Compaq/HP customer service sucks like an astronimical singulartiy!

    They are worthless!!

    xxxrate 4/25/09 12:05PM

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  • I Love Compaq Lapotp. The only Reason Is The Type OPf Support I Have Got In The Past. Nop Matter How Long Back You Purchase Compaq Laptop, Still You Can Get Chat Support For Free. I Had To Take Chat Support A Couple Of Times For Getting Some Drivers.
    Even I Had Some Other Issues With Compaq Laptops In Past But I Got 100% Resolution.I Only Buy Compaq Laptops & Accesories. For Compaq I Will Say "BELIEVE IN THE BEST".

    Sarang Rajwade 1/17/10 4:42PM



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