CompuServe Customer Service

The new Compuserve is terrible. Many items that I do not want deleted are deleted. Please fix the new Compuserve/AOL or go back to the old one that was working fine, FOR ME BUT MAYBE NOT FOR YOU, for many years.

Beware of this company. May have a difficult to understand contract. Even if you close your business and notified them of the closure, they require a certified letter 90 days in advance of December 31 or they will auto renew your contract and demand that you pay them for an entire year. They are not very nice about the situation. Our experience with them especially their billing department, has been quite negative and disappointing.

We had approx 10 complaints of customers in the last week, that they could not send emails to our emailaddress. The message these customers received was:

AOL will not accept delivery of this message. ##

What does this mean? What's wrong?

CompuServe customer service in England seems to be non-existent. I am unable to contact you on because every time I try, after only about three rings I get a message saying that my call is not being answered, and please try later, and I am cut off. This is unacceptable.



I have two problems: firstly I continue to receive messages saying that my account is being accessed from strange places, and please will I change my password. I have changed my password but the messages continue.



Secondly, my email in recent days has not been able to send mails with small attachments. I need this looked into.



Please contact me either by email or by phone on


I look forward to hearing from you.



Richard Elliott

I need to talk to someone about changing some billing information. I tried the phone number that I was given but the person who a answered the phone after almost ten mins was not much at English and kept asking questions from a script and was not listen to what I told her. Need to speak to someone who really is fluent in our language.

I have been unable to receive my E-Mail for nearly three months. If this is not orrrecteed iln the vwery near future, I will drop Compuserve and go to another serve. I have been on Compuser for
a very long time. All I have received is a run-a-round. Give me a YES or NO conceerning my -Email andd when I can expect to receive. II have ead over a hundred about 100 contacts to
you about the same thing. It appearss about all intend to drop Compuserve

I have spent all day trying to get my email service. A 14 year customer and two days before Christmas your technicians switched my system blocking me from communication with my family. Your response is providing a telephone number that has never been answered, ever, ever. I tried the billing section and they pick up immediately. Well, I hope you moral cripples have a nice holiday. I can't communicate with my family because you changed the access. All I get now is AOL. And they respond call CompuServe. Worthless is worthless.

I have not been able to access my email for 10 days. Have spoken to numerous tech support individuals in Ukraine, both level 1 and level 2. They say they call back, but no missed messages on cell phone. They say, no voice mail set up...wrong. Voice mail has only 1 saved message. I am very frustrated with the level of incompetance I have been subjected to and want to clear up the problem, otherwise I am going to close my account.

What is going on with Compuserve? I cannot get to talk to someone here in the USA. . . . I have been a customer for many, many years and lately I have been experiencing many problems and no one can solve them. All I get is someone out in some country and they take forever to respond, then they hang up on me and is really a big problem Should I close my account with you? Please, someone in USA call me please. My account number is [email protected], my phone number is

Adly Campos

I've had compuserve many years, but suddenly i couldn't get my service correctly, trying to contact customer service imposssible, no help from a live tech, can't get to contacts or replys as in past, I think I'm going to find another service after paying $8.39 for years worst service now $11.55 no way, I quit effective this month as soon I port all my info over. Don't get involved with Compuserve.

I been trying to get my old compuserve mail migrated and it wont let me in to do that. I been calling and emailing and they WILL NOT help me. Very bad customer service. I had some important emails and they cut me off. They are quick to take my money, but they dont want to help me one last time.

Why has CompuServe refused to fix the software on its forum, Christian Fellowship Forum, at: http://community.compuserve.com/n/pfx/forum.aspx?nav=start&webtag=ws-fellowship

This used to have the finest service for email reply to anyone who responded to a post I had made.

Now that service has stopped for many months. I have contacted one of your leading advertisers to complain about this very poor service, and it advised to contact CompuServe.

I urge you to fix this email response at Christian Fellowship Forum and please email a response to me when this Forum procedure is fixed.

Whomever took over my computer yesterday. did the worst job ever. Now getting mail is even slower and more difficult than ever. It's been several weeks since I first called and I'm still having the same problem only worse now. But you guys have no problem charging my credit card the money IOU every month. Thank you for your lack of help. I hope to resolve this before this time next year!

Compuserve custumer service is the worst, there are so incompetent and don't care about your problem. I'm definetly cancelling my account.

compuserve and their awful customer disservice.I have never seen more incompetent
customer service people than at compuserve. Srrogance, ignorance, helplessness, and dis courtesy. On top of that, their online service is poor.Don't deal with them.

For two weeks I have been attempting to get my Compuserv internet back into service. I have spoken with "Customer Service" more than ten times with no resolution. I have been instructed to "deinstall and reinstall" which I completed twice, to no avail. I have been told that the problem will be corrected in 24 hours - that was 10 days ago. This is the service a customer receives when "Customer Service" is located in other than the United States.

Marvellous ! did realyy good work on my phone prompt and professional.

Have had the service for many years, but not used in a long time. Called the number given above to cancel. Sounded like an India outsource. Courteous and helpful. Asked me if I wanted to switch to a different plan (which I didn't), but it's fine by me if they wanted to make the offer, and there was no hard sell. My account was in a few seconds while I was on the phone. Told me I would get a letter to confirm the cancellation. I have no complaints about this experience.