Customer Service Scoreboard
You failed to provide sims when I paid $20.00 to rush it. You sent two packages but before they both arrived they got returned by the post office. I called for a supervisor 2x to fix it but couldn't get to a supervisor. I wasted $20.00 on your failed promise to deliver. I was denied authoritative access to the supervisor to remedy it. Now I will hdrswl my request to be your customer since I don't like being screwed. I want my $20.00 back.
I've tried to reach Corporate Offices with number found on internet. Got message saying system down try later?????
I wanted to ask about the Deception perpetrated by Consumer Cellular about "UNLIMITED DATA plans!
They LIE !! Unlimited to this company means 50 whatever they call it . Once you reach their limit the SLOW your internet down to not enough power to even listen to a podcast or video!! DECEPTIVE practices!! To have customers PAYING for Unlimited Data. Which they will ultimately LIMIT !!!
I've been a customer for ten years , have added family members and encouraged friends to sign up. I have never had such a hard time getting my phone activated , as I did this time. Target played pass around with me and it was very frustrating. I bought my phone in Farmington , but was told to take it to Northville store , when I got to Northville store I was going to be directed to Commerce store .....oh no ! There was no one who could help me at any store ! Unbelievable ! I found my way back to Farmington only to be told that my phone should have been activated before I left the store. I young man named Kelley , was determined to help me out of my situation. Thank you Kelly at the Farmington store # best customer service ever ! The phone tech at the toll free number was not able to help me , and that's her job ! Reliable workers are a dying breed.
On January 12, 2024, I contacted CC because my phones were in "SOS". After trying various fixes, I was told by CC tech rep that my phones were obsolete and I needed to upgrade them both.
I agreed, I was told that it would be $25.00 express fee. My phones began working the next day and I called Customer Service to return the phones. I was charged $50.00 express fee for the one delivery. I agreed to take one of the new phones to upgrade. I was told that the $50.00 express charge would not be credited.
I am extremely frustrated...The only reason I upgraded was because of inaccurate information from your tech.
I would like to have a credit to my account for the $50.00.
Consumer Cellular has made fraudulent withdrawals right after I switched over to T-Mobile. One of their reps was very aggressive in trying to keep me as a customer. I had to repeatedly tell her "No Thank You." I then asked her if I my wife and I could keep our own numbers. She said "yes" and gave me 2 codes to use to keep our numbers. The codes didn't work. T-Mobile even tried them. So I just accepted it and went on using our different numbers. So after checking my bank statement. CC kept right on charging me monthly bills like I never cancelled. I even paid off both phones and paid the remainder of my final bill before I left. So after the 2nd fraudulent month of withdrawals I got a hold of them through their chat that isn't available the hours they say they are. I'm also too deaf to communicate over the phone. Anyway these fraudsters said since I didn't take my old numbers with me they just keep charging me as if I never cancelled. Even though they have record of me attempting to use their fake codes to get our old numbers. This is unbelievable that something so flagrantly dishonest can go on. One would have to be an idiot not to see the injustice here! So I just filed a complaint with my state attorney general. They will contact them and go over the evidence I provided them. The evidence is pretty much self-explanatory on how they screwed me over. It's the copy of our chat with them telling me how and why they thought they should screw me.
I was a loyal customer for years. My reception was terrible and finally decided to switch carriers. I contacted consumer cellular and informed them that I wanted to cancel my service. It's been about three weeks and I finally got consumer cellular to unlock my old phones yes THREE WEEKS. I've been told of it taking three months. I am on social security disability and a senior citizen living on a fixed income. I've spent countless hours and days on the phone with consumer cellular, THEY LIED numerous times.
I am a Csr with Consumer Cellular in the El Paso district.
I want to bring to your attention that The Ozmo and knowledge-based system we are required to use, does not have certain phones listed. Alot of us have to use google to assist our customers because the programs we are offered are outdated and not user friendly at all. Keep in mind, we are dealing with senior citizens as our main source of business. Is there any way our company can update its systems so we can better assist our customers? It is a little frustrating not being able to assist them when they are already having issues with their devices. We cannot navigate them through the troubleshooting process and other tasks properly due to the out -dated programs and work material we already have. If we cannot fix the issue or think we have fixed it by the end of the call and sometimes guessing or giving inaccurate information and it happens again they end up calling back it does not help with overall voc. Can someone address this issue for us please?
consumer celular is a scam. rips off seniors. horrible customer service. i can't get a final invoice, after closing my account. reported them to bb , desputed with my bank. fcc as well.
they email me saying a owe for a bill for the next month , after canceling, but won;t send an invoice.
i have no information , as the accont is closed. they say they still have an account code why? it s closed!
porrly run company, no customer service. seniros stay awy!
I need to contact Consumer Cellular via email, and the email address on this website does not work There is no email address that I can find that works. The online chat for Consumer Cellular is not working even though they are open. I used my landline and never got to a person and was on hold for 25 minutes until they hung up on me. I can't even contact them to let them know their service isn't working. I just need some help with my phone, and there is no way to contact them. I love Consumer Cellular and they have had excellent customer service for several years, but this is very frustrating!!!
I recommend that everyone considering Consumer Cellular to run in the opposite direction and fast! My 78 year old mother added me to her account and we ordered a Samsung A53. When we received the phone and tried to activate it, it took days to get it up and running with CC's tech support. Once the phone was finally connected to their service, almost none of the features would work. CC's tech tried several attempts to program and reconfigure things on their end, but no luck. I was told to contact Samsung, and I did, and their tech support had no luck at fixing the phone either. I was told I could return the Samsung and I ordered an iPhone 14 Plus. Mind you, that with BOTH of these phones, I paid the extra money to receive them 2-day express and received each of them almost a week after my order was placed. So, with the Samsung, I had my case and screen protector way before the phone arrived. The phone was taken right out of the box, put into the case and never removed until I returned it. I'm the meantime, the almost the exact same problems with the A53 was happening with the iPhone. Again, several attempts and phone call to CC trying to get it to function properly and no luck. I was then told that I would have to take this, supposed, brand new iPhone directly to an Apple Store, which the closest on was 2.5 hours away, but I did it. They got the phone to start working, but not properly, it still glitches and has to be restarted all the time. During this process, I receive the A53 back, being told that they denied my return due to scratches on the phone. I, 100%, wholeheartedly, deny any damage to this phone because it was cased from the getgo! I requested their pictures of the said "scratches" and to know the name of the Supervisor that denied my return. At that point I was just repeatedly told they couldn't tell me. Then, by the next day, I receive an email from a "Supervisor " with attached pictures. This "Supervisor" sent me the "pictures", but did not supply me with his full name, only "Joshua". I compared their pictures of the supposed damage to the phone I had in my possession and I could not find what they were accusing. I made the point about it being cased from the late delivery and that the pictures they provided could have been from any phone because the damage did not show on the one I had. I also made the point that if, in fact, there was damage, how could I not know that it happened after they had it back in their possession?? Well, of course, all I have gotten is a denial, misrepresented pictures, a single named supervisor and a good screwing because they are not only refusing the return, they are charging my mothers bank account for the price of BOTH phones and have locked us out of her online account!!! The A53 was a defective, non-working phone from the getgo and the iPhone is not much better! I am, of course, taking all the information I have, text messages, chats, emails, everything to our Attorney General and filing a Consumer Complaint and every other thing I can file against these disgusting, lying, cheating people and I highly suggest that all the other negative reviews I have read, and there are MANY, do the exact same thing! How they can consciously screw people like this is beyond me, but they need to be stopped!!! So PLEASE, if you are considering this company for ANY kind of service needs, please DON'T DO IT!
Rated a 2...I read most of the customers review and had almost all issues they had...adding that they charged me $5.00 for not having auto pay...removed safety issue and my bill is the same amount it was in the beginning after going to a lower charge plan they claim I can't get because I don't belong to AARP...dang...
Just to let you know I am not paying my bill on the 28th you guys promised me that I could pay the $70 I owed you for the phone in monthly installments I looked on my bill today and you are charging me $105 I am not paying that $105.00 I am min
disputing $70 off of that and I am fighting it from my bank the supervisor told me I could pay off that $70 in two or three monthly installments which would be no problem I will pay you the $33 I owe you for the bill but that's it. I am calling my bank tomorrow and disputing the charge you lied to me. I was on the phone with you people for over 300 hours for two phones that never worked even after I took them out of the box nobody could ever hear me unless I was on speaker. When I looked at the bill I almost had a heart attack I live on $650 a month. This month I had to buy a $200 phone because yours are so messed up I had to get a new phone company which I had to pay for up front I am not paying you $150 I only have $185 in my bank account and that has to last me to January 19th I am calling my bank tomorrow and disputing the charge you better give me a call first thing in the morning it's 224-288-8094 and I better hear from you or I'm going to file a lawsuit against you.you lied to me if I see that money out of my account I am fighting the whole bill I won't even pay you the $33 I owe you you guys treated me like dirt all you kept trying to do was fix the phones and they never got fixed then you sent me another phone I open the box and nobody could hear me again. I am sick and tired of you lying to me you told me I could pay it in two or three monthly installments plus you just took $10 out of my bank account three days ago I don't even know what that was for. I want to know what that was for and I want to know why you're not keeping your promise to me. I am going to tell all my friends do not get to Consumer Cellular you guys are the worst company I ever had to work with in my life you better take that bill off my phone bill I will pay you $33 and that's it next month I will send you another $25 and the month after that I will send you another $25 you already took 10 from me so now I only owe you $60 and the gentleman supervisor I talked to said it would be no problem for you guys to monthly bill me for the cost of the phone as far as I know I only owe you like $70 but now I only owe you 60 because it took $10 out of my account the other day I don't know why but I'm assuming that's why you did it. I'll be expecting a call from you as soon as you open tomorrow morning. I am not going through this b******* with you again it was hell working with you people all you kept trying to do was troubleshoot the phone and nothing worked 100 days I was on the phone with you and at least 600 hours. And I had both phones for under 6 months combined you do the math I shouldn't even have to pay you for that phone. You better call me tomorrow morning because the first thing I'm doing is calling my bank and disputing the charge.
Dear All with Consumer Cellular;
I have been dealing with some alleged new programming for the 4G LTE phone & my phone did not accept the new programming upgrade via their cell towers; to my understanding, Since late August 2022 their cell towers are not reporting calls with usage to I read more than my phone & account. Yes! they will bring up their delayed calls/usage" as a lame brain excuse which puts last months minutes reported to this months minutes & reduces this months minutes so you can not use your all of your minutes for this month & probably next month. I understand they may be forcing those who are on a Minutes Plan to change to "unlimited" yet I have been told the delayed Reporting of the calls would not change that either.
DON'T DO IT!!!! The opinion of this former service holder is one that they offer false advertising. I tried to follow their format and each time found that the waiting period was 2 to 3 hours. I was billed for unused data. I have never used the implied data, and all of a sudden my billed doubled! Am now using a new company -- far cheaper than Consumer. Do yourself a favor and STAY AWAY!!
Forget trying to get through to an agent by phone. I have waited for over an hour on several occasions before finally giving up. Chat wait times are not much better. Some, not all, agents are rude and condescending.
Another person's phone was added to my account in error by CC. I was put through to several different departments (for a total of 3 hours wait time) before I thought the issue was resolved. Then I discovered that my plan had been deleted and the other person's more expensive plan was retained on my account. A total nightmare!!
Consumer Cellular, Inc.: You Will Pay for Their Mistakes
Read the reviews. Check with the Better Business Bureau.
My experience with them has been unfortunate. I ported my two mobile phone numbers to another carrier because of poor coverage, thereby cancelling my service with them. But Consumer Cellular continued to bill me for one of the two lines that was cancelled, because of a computer error. I called their customer disservice line (you cannot write to them; there is no published customer service email or address) and waited a very long time to be told that they would not correct that billing. They would continue to charge me for service that they knew was not provided.
This is how I learned Consumer Cellular is not trustworthy and that their customer service personnel are poorly trained and unhelpful. I will not call them again. Fool me twice...
Note, this was not an end-of-service proration issue. This was my being charged incorrectly for the last month (and again for the next month) of service on a line that was disconnected. And they were aware of that fact and intentionally refused to correct it at that time.
Well, I did not pay that bill. And you wouldn't either. So, Consumer Cellular charged me a late fee.
A month later, the incorrect changes were mysteriously corrected and within 30-days of that correction, I paid them what I owed them which was the correct prorated charges for the last month of service.
But I did not pay the late charge (you wouldn't either). Now every month I get an invoice with a late charge for not paying the previous month's late charge, which was bogus to begin with. Is that even legal? These compounding late charges are beginning to add up. I expect there is no way to stop this extorsion other than to pay it.
They cheat me; they will cheat you.
worst customer service I have been calling customer service since OCT 1 2021 about a problem with our texting service. I finally get a call back Oct 27 2021 and the woman gets real loud says I have no idea what I'm talking about. I asked for a supervisor she gave me a Steven and he just kept repeating what the woman had said I asked for his name he refused to give his last name I asked for corporates number he said he has no idea what it is and my problem was never fixed.
To Whom It May Concern:
I just cancelled this service for my aunt for not having coverage in her area. The phone is dropping calls no matter where she is in 10 minutes. Your customer service rep was not helpful. As I was explaining to her the issue she overtalked me the entire time. I am in sales. I know this is not the way you treat customers that aren't happy with a service you are not fully providing. At the end she kept pressing me that the number would be lost etc.. As I was trying to speak she kept getting louder and over talking me to the point I just hung up.
I am sure this is not the way you want to do business. I will be sure to tell family and friends about how lackluster the customer service is dealing with older adults. Who will not go and pick up a sim card, try to fix a phone themselves as they aren't that technical in the first place.
I just submitted negative comments to your customer survey. I purchased an iPhone SE last month at a local Target store and opened a Consumer Cellular account. Today, my wife purchased an iPhone SE at another local Target store and she was added to my account. Upon returning home, I learned that my phone came in the "thin" box and only included a cable (I had to purchase the $20 charger box separately) while hers came in the "thick" box and included cable, earphones, and a charger box. I was told that Apple recently changed its packaging and CC now sells the thin box. I'm not at all satisfied with this because the price is the same. Also, I checked the website and CC does not fully disclose the details of phone purchase. It's a type of bait and switch if you ask me.
I don't know if anyone HIGH UP in the Company(CONSUMER CELLULAR)reads these! But this one, they should! I am on Social Security Disability! I have been TRYING since Dec. 16th to get a refund that I sent a I-Phone 11 back in plenty of time! Consumer Cellular said they sent the Refund but it NEVER reach my CIti Card account FAXES, EMAILS CREDIT CARD STATEMENTS OF 3 MONTHS, had set of 2 3-way conversation with my Credit Card Co. STILL they refused! I have did EVRYTHING Consumer Cellular asked of me to do! YET they refused to fix this situation! It's easy Arithmetic people! I have tried and tried! Next step will be court! It's not a threat it is a FACT! I am done with hours, and hours, and hours of phone conversations to NO END! I cannot do this anymore! It is an easy fix but NO ONE IS LISTENING! They say they are but their not! The whole problem came when they said thier original refund they said was SUCCESSFUL! But Citi Cards NEVER EVER received it, and her we are over 3 MONTHS later, and it has still not come through! I don't know who's money they think it is their own personal, or the companies! They act like it is theirs, its mine it will be easy to prove in Court! I cannot believe they want to do this! But I am DONE fighting the same stuff it just goes on and on and on!.
Signed up and received a Samsung phone. Phone defective - would not even load Samsung apps. Called CC and told to send phone back and a new one will b sent out. Sent phone back in pristine shape. Not even fingerprints. Refund denied by CC due to damage/scratched on screen. Phone sent back to me. Had others check phone called CC and told nothing they can do. I have to pay for both phones. I have to keep and pay for their defective phone. The obviously don't care about the customer.
No problems - I love Consumer Cellular. I just wanted to let you know that in your commercial with the guy in the orange sweater (he climbs the ladder, talks to Danae, squats in Finance, etc.)...
At the very end, in the long version of the commercial, he enters the big room from the right while in the shortened version, he enters the big room from the left.
I'll bet nobody else has noticed this, but I did. See, someone actually watches these commercials!
Have a Consumer Cellular phone which stopped receiving or making calls. Called their 888 number and was on hold for about 30 minutes (Sunday) which wasn't great BUT...the CS rep who answered a) was very nice and b) had the training and tools to solve the problem without transferring me anywhere. She even patiently waited while I explained tasks to my elderly parent who was trying (remotely, via speaker-phone) to reset network settings and so on. It is very frustrating, and slow, to get a non-technical elderly person to poke around a modern smartphone in the best of times. But using only verbal instructions? It can be a nightmare. The Consumer Cellular rep walked us through it with no complaints. She had a Samsung Galaxy simulator on her end so she could see exactly what my parent saw. SUPER useful since I'm not an Android user. Compared to the quick-answering, but useless AT&T support, I'll take a long hold followed by solving the problem any day.
Have been with Consumer Cellular for about 3 months. So far they are the best I have used over the past thirty-years. Very reliable cell signal and customer service.
We have 2 lines for half the price of our previous carrier without all the hassle. Today I received a Priority Mail package with a free replacement phone with charger and belt carry case. A SIM card was also included. Activation was free with customer service lady getting me going in no time with a great attitude. The new phone replaced the existing 2G with 3G. How many cell phone providers will do all this pro bono?
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