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Continental Airlines

Customer Service Ratings and Comments

Continental Airlines is ranked #28 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 79.21 out of a possible 200. This score rates Continental Airlines customer service and customer support as Disappointing.

NEGATIVE Comments

62 Negative Comments out of 92 Total Comments is 67.39%.

POSITIVE Comments

30 Positive Comments out of 92 Total Comments is 32.61%.

Issue Resolution

Reachability

Cancellation

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Product Knowledge

Disappointing Overall Customer Service Rating
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  • For the last 3 years I've been flying for work/business on different Airlines - rarely on Continental - my last experience made me convinced that I WOULD NEVER - EVER use this company who's Employee's ( Flight Attendant) called Security after told me at the time of Landing( remember not Take Off, that my bag should not be under my feet on the floor ) ...and when I've asked him, where was he for the entire flight time ... while simply letting him know I wasn't happy how he handled the situation; After asking for his name, he made sure he announced the Security on land to come and " interrogate" me - at the time of stepping off the aircraft, I 2 tall, fat security officers stopped to tell them the incident I've created ... I was humiliated, told that individuals like spend time in Jail ...that if I am not going to tell them what happened on the flight I will not get on the next flight, that I will be taken the priviledge to fly ... and all this - Thanks to a Flight attendant who realized his position could be in jeopardy, therefore he decided to cause all this agravation ... which I will take actions against and towards the ABUSE i've had to go through due to that ...

    I am a professional woman ... this was unbelievable...

    I will NEVER FLY AGAIN ON CONTINENTAL in MY LIfe !

    Flight Attendant saving his " Sk 8/27/10 8:06PM

  • I am more than shock with unkindness of your Company !!!!!on my travel to New York, June 26 !!!!! I am trying to forget all humiliation on airport and never to travel with you again.
    Prof Radonjic

    Barbara 8/19/10 2:37PM

  • I would like to inform you of the trials and tribulations my wife I endured on June 27 and the following 48 hours. We arrived at EWR on CO29 from LHR. Unfortunately our two bags, with all our clothes, toiletries, and necessary prescription medicines(my wife is being treated for cancer and I am taking medication after a heart attack), did not arrive on our flight(connecting in London from Paris. We filed a delayed baggage claim immediately. The Continental agent told us she could get us our bags by the evening but that she preferred to give herself 24 hours as she was leaving soon. We dared not protest. The following afternoon(I do not remember the precise time of the phone conversations)we were told that our bags had arrived on BA185 and were already clearing customs, and would be delivered to us in the evening.I was told to call back later for an update. I got an agent named Scott, who was the rudest person I have ever talked to at Continental; a realdisgrace to your company. I called back a few minutes later to speak to someone else, and was told that our bags hadn't been located and were not at Customs, and "Who told you that they were?" In addition he said that since we were staying with family9I'd explained that we were using a cousin's apt., but thatno family was present)we shouldn't have to worry about essentials. You can imagine how my wife and I felt. One agent, Dina, was fantastic, and I think it was she who had resolved the problem after 48 hours. Continental offered us two $50 certificates which I think do not represent the situation we experienced.

    sundays 8/13/10 7:44AM

  • I was trying to see why my delayed luggage had not been delivered and called the 800 number provided. A extremely rude representative named Joe would not help me. I would like him fired for his attitude and lack of even attempting to do his job. I called on August 9 and 10 and I believe he might be located in Houston. The other representative Marianne was very pleasant and helpful when I called back and she took care of me the way customer service reps are supposed to.

    Laurie 8/11/10 11:19AM

  • My son and girl friend's return flight was canceled when agent rerouted outgoing flight due to weather delays. Continental agent took repsonsibilty for error but refused to book them on any other flight out from Paris and would only book stand by flight the next day possibly costing them their jobs!!!
    Continental is not customer service oreinted!!!

    upset 8/1/10 9:46AM

  • I had booked a business class ticket from toronto to amsterdam, changing in Newyark. I was at the toronto terminal 2 hrs before departure only to find out that my seat to newyark was passed on to somebody else. The customer service agent was rude and useless- his badge said lead agent( but this guy was complete ass hole). They tried to get me on an other airline down grading my seat to regular class- no mention of refund. So I did my own research and had flew to laguardia airport and catch a cab to Newyark. I route a few times to continental asking for refund on my cab fare- but I have yet to hear back from them.
    I WILL NEVER FLY CONTINENTAL AGAIN

    MRGOODY 7/28/10 1:51PM

  • This has to be the most horrendous customer service I have ever come across! The customer service center reps were rude & were not helpful at all. They talk to you like they are doing you a favor by letting you fly with Continental...and that is by no means an exaggeration. Continental "customer service" at the airport changed my ticket to a Lufthansa flight because their flight was delayed & would not compensate me in any way because the flight was now a Lufthansa flight. Lufthansa on the other hand kept sending me back to Continental since the original ticket was a Continental ticket.I was thrown back & forth & still had no luck after numerous attempts. In addition to this they had open spots on an ealier flight but would not book me a seat because it needed an upgrade.

    David 7/24/10 11:14AM

  • I was on hold waiting for an agent on July 2nd, 2010 for over 3 hours. Very rude agent that finally changed my return ticket for a charge and said she cancelled the additional pending reservation I had made. I double checked at the airport that the online pending reservation had been cancelled.

    The pending reservation went through, I was charged again and was on hold and trying to work it through for over 2 hours. Apparently you cannot believe their agents when they assure you your request has been taken care of. You must have it in writing with maybe a seal in blood.

    DARL in texas 7/15/10 7:21AM

  • My call was dropped after holding for an available representative after waiting 14 minutes. Not exactly great customer service.

    Anonymous 7/14/10 12:48PM

  • Customer Service is very poor

    I could not get to a live person

    Anonymous 7/12/10 7:49PM

  • Has Continental Airlines gone out of business? I've called for days only to get a recording - too busy now can't take your call - then hangs up.

    I have not flown United for years. I understand from a Continental employee that United is running the show now. And what a show it is!

    I finally booked with Jet Blue. I have to drive an hour further to the air port but at least they are answering the phone!

    What a shame! Continental used to be the gold standard. Now they have no standards! What a great loss!

    Handyman 7/12/10 6:13PM

  • On July 2nd 2010 I travel from Houston to Chicago. My flight was schedule at 2:55 p.m.
    This day was heavy thunderstorm in Houston and many flights were delayed. First I called Continental airline and their automated system let me know that my flight on time for departure. When I arrived to the airport what do I see on the electronic board: FLIGHT WAS DELAYED FOR AN HOUR, AND HERE THE PROBLEM STARTS.
    FIRST WE WHERE SCHEDULE TO LIVE FROM CONCORSE “C”, GATE #45. AT THE GATE WE WAS TOLD THAT OUR FLIGHT WILL BE DELAYED EVN MORE, AND THE EMPLOYEE OF CONTINENTAL AIRLINE DIDN’T KNOW FOR SURE HOW LONG. THEN THEY LET US KNOW THAT OUR FLIGHT WILL BE LIVING FROM CONCORSE “E”, GATE #17. AT THE GATE THE EMPLOYEE OF CONTINENTAL AIRLINE LET US KNOW THAT WE ARE AT THE RIGHT GATE. FEW HOURS LATER THE SAME EMPLOYEE LET US KNOW THAT WE ARE AT THE WRONG CONCORSE AND GATE. WE MUST GO BACK TO CONCORSE “C”, BUT THIS TIME TO GATE # (I DON’T REMEMBER). FOR THE THIRD TIME WE ARIVED TO OUR NEW GATE. THERE WE WAS TOLD THAT WE ARE AT THE RIGHT PLACE AND APROXIMATELY IN 30 MINUTES THE PLAIN WILL BE LANDED FRON AUSTIN, TX, AT THE NEXT GATE, AND THE CREW WILL BE SHORTLY BECOUSE THEY HAVE VERY SHORT DISTANCE TO WALK. WE ALL SEE WHEN PLAIN FRON AUSTIN ARIVED AND WE ALL PAITINATLY WAITED FOR THE CREW. AFTER SITTING ON THE PLANE FOR APPROXIMATELY ONE HOUR THE CONTINENTAL AIRLINE EMPLOYEE LET US KNOW THAT IF WE WOULD LIKE TO LIVE THE PLAIN AND GO TO HAVE SOMETHINK TO EAT OR DRINK. LOTS OF PEOPLE WENT TO BUY SOMETHINK AND THE WE ALL WITNESS HOW OUR LAGAGE WAS REMOVE FROM THE PLAIN. WHEN WE ASKED WHY, ONLY THEN WE WAS TOLD THAT CREW REFUSE TO FLY AND WENT HOME, FOR THAT REASON OUR FLIGHT IS CANCELED AND PLAIN IS LIVING FOR DALLAS. WHE WE DEMEND EXPLANATION, THE EMPLOYEE OF CONTINENTAL AIRLINE DESIDED TO CALL POLICE AND LET POLICE KNOW THAT WE ARE LOUD OR WHAT EVER. THEN SHOW UP THE “MANAGER”, HE STATED THAT HE ON OUR SITE, THAT WE ARE HAVE ALL RIGHTS TO BE UPSET, BUT HE CAN’T DO ANY THINK ABOUT, FLIGHT IS CANCELED. THEN HE SENT EVERYBODY TO CONCORSE “E’ GATE #17, BECOUSE ANOTHER PLAIN SHOULD LIVE FROM THERE TO CHICAGO. WHEN WE ARIVED TO THE GATE THE CONTINENTAL EMPLOEE LET US KNOW THAT THEY DON’T KNOW ANY THINK ABOUT WE ARE TALKING AND THEY ARE WORKING ON THE FLIGHT TO VANCOUVER. BUT AT THE SAME CONCORSE, GATE #3 THE AIRPLANE WAS LIVING TO CHICAGO ALSO AND PLAIN WAS AT THE GATE. I WENT RIGHT AWAY TO THE GATE #3 AND JUST BY LUCK GET ON THE PLAIN TO CHICAGO. PLAIN LEFT HOUSTON AT 8:45 P.M. AND I ARIVED TO CHICAGO ALMOST AT MIDNIGHT. IF THIS IS THE SERVISE OF CONTINENTAL AIRLINE I JUST DON’T EVEN WOULD LIKE TO KNOW WHAT IT WILL BE WHEN THEY MERGE WIT UNITED.

    mik 7/6/10 5:19AM

  • Very Very bad services with rude crew members.
    I was traveling with my five month old baby.I expected their cooperation.During take off one of the air hostress was very rude she said you are supposed to put your bag above (cabinet) but because my baby was too small and he vomited and was crying I asked for help and she told me how can you not do that when you might be the first one to board.Then when they offered food my baby started crying and i have to feed him at that time i thought its better to return my tray I went back side and gave that tray to lady first she said she is busy then she took the tray and placed the tray in front of exit door on floor.When other person came for trash he embarrased me infront of everybody and said did we serve you on the floor?They did not even provide bassinet sheet for my baby and gave my baby used blanket because they were out of blankets thats what they told me.
    Never in my life I will suggest continental to any body.They wont even reply after writing feedback.Its more than a month now.

    Anonymous 6/24/10 5:49AM

  • I will never fly continental again I have never experienced such horrible customer service. They completely crushed my brand new stroller and refused to do anything about it...NEVER AGAIN!!!

    Ira 6/23/10 3:15PM

  • I've been attempting to call Continental Airlines no 18002310856 from Singapore . Each time I am on hold for an excessive length of time. This is TERRIBLE customer service.

    After holding for 40 minutes the battery of the cordless ran out...

    I wish they would provide a email address on which I can mail my query and obtain an answer.

    Swaminathan 6/19/10 10:35PM

  • For 2 days, I've been attempting to call Continental Airlines. Each time I am on hold for an excessive length of time. This is TERRIBLE customer service.

    I fly every week, but seldom fly Continental for this reason. It is impossible to reach you on the phone. Today, I was told my wait time would be 15 - 20 minutes. Thus far, I've been on hold for 45 minutes.

    I am a business traveler, and do not have this much time to try to make a reservation. That is why I fly UsAir or AA or Delta. They at least answer the phone within a few minutes.

    Anonymous 6/19/10 6:13AM

  • Dealing with Continental is an absolute disaster. The staff is not knowledgable of company policies, they are rude and don't care about the customer. I was traveling home from Las Vegas on a Sunday when our flight was delayed more than 6 hours. I missed my connecting flight and the alternate flight they had set up. There were no other flights from Houston that evening and I had to return home for a business meeting at 7am the next morning. So I got a rental car and made it home at 3am. While on the flight the attendants and pilot informed the passengers they had run out of comment cards (I can't imagine why) and to ask for one when getting off the plane. I asked the gate agent for one and she very sharply told me they do not have comment cards and to go online. I have been calling for 5 days trying to reach someone that would be able to help me in getting my rental expenses reimbursed. I received the message that due to the high call volume they were not accepting calls and disconnected more than 35 times over the 5 days. The first time I spoke with someone she told me it could all be taken care of online through "Ask Alex" this in fact is not true. So I began calling again. The second time I got through to someone after a 40 minute wait he discussed his work schedule with a colleague while I waited. He promised to push my issue through and I still haven't heard anything. Needles to say the lack of service is unsatisfactory and I have no faith in these employees following through so I have continued to call. I finally got in touch with someone who understood the situation and was able to tell me where my receipts should go, took a statement and was able to provide me a confirmation number with my complaint. No surprise here, I still can't submit my receipts via fax because that number is also busy for the past 2 days no matter what time you try to send in the information. The service is deplorable and I will never use Continental again. I have written a memo and copied the local newspapers, news stations and Better Business Bureau.

    Anonymous 6/18/10 12:43PM

  • I am on active duty and I just returned from a very long trip from Guam on business. On the last leg of my flight from Houston to Washington Reagan on flight 1058 that landed today 18 June at 1300, the flight attendent made me check one of my two carry ons even though I said I'd put my purse in the soft fabric bag that I had (which my purse easily fits), and embarressed me in front of everyone on the plane by lecturing me about my bags. I tried to say how tired I was and that I'd been flying from Guam, but wasn't given a chance to state that this had not been a problem the entire trip. I complied, but even then she just lectured me. No one on Continental gave me any problems about my two bags from Dulles to Guam and then Guam to Houston, and each of those flights were completely full. The last leg of my trip was not a full flight--probably 75-80% full. On top of that one of the first class passengers commented to me how she had never seen a passenger treated so rudely and suggested that I contact you about this experience. There was another passenger who commented to me that he was surprised that my small bag couldn't be placed in the overhead. "They wouldn't let you put your other bag on board?" What was even more frustrating is that a man got on the plane after me and put a huge suitcase in the overhead only after he pulled things out of the suitcase, it was clearly not a carry on size---I'm suggesting that how carry ons are monitored is not consistent.

    Bottom line I don't want to travel with Continental anymore if this is the way passengers are treated. I did not get the flight attendant's name, but she was early 30's, about 5' 5" tall with glasses, and long dark hair pulled into a pony tail. I didn't deserve to be treated so rudely especially after traveling for over 20 hours on military orders.

    Anonymous 6/18/10 11:41AM

  • This has by far been the most difficult trip I have ever taken. I am traveling with a 2 year old and a 6 year old and was assigned seats all over the airplane. It took 3 days just to get a person on the phone. Unfortunately, she was of no help. All she could do was tell me I could not have my children sit alone, and that the seats needed to be changed. She suggested I try once I get to the airport tonight, and the flight attendants would have to move people.

    WFGood 6/9/10 1:56PM

  • I have called Continetental Airlines on every day for the past 11 days and the recorded message kept telling me to "call back again" - end of story. When this happened to two friends of mine, trying to book an international ticket, they finally gave up and booked with American Airlines.
    I started my ritual again this morning - since I needed a ticket change and when I finally got a human voice on the domestic side, she said she couldn't help but would transfer me to international. After another 15 minutes wait I finally got an agent who did go the extra mile. Thank you Lori - agent W5. She got the ticket changed and apologised for the inconvenience - with the service I had always expected and received from Continental previously.
    I will be following up with a letter to Customer Service - since you can't get through directly to Customer Service by phone - and letting them know of my experience.
    If you are one of those many others who have been frustrated with this awful drop-off in previously excellent service from Continental I encourage you to blog here and let them know we are not happy with the detioration in service that has happened since this "supposed wonderful merger" has taken place.

    Eileen 6/2/10 9:11AM

  • My college age daughter has had two extremely bad experiences with unbelievable rudeness of customer service agents. She has called me in tears twice within the last week. She was trying to rebook a flight originally booked through Orbitz. The Continental rep was extremely rude and totally unacceptable. WE WILL NEVER EVER DO BUSINESS WITH CONTINENTAL AIRLINES AGAIN. this airline should be ASHAMED to conduct business in this manner which results in a professional young lady being reduced to tears just trying to reschedule her flight. I am sick to death of Continental from past experiences and this clinches the NO RETURN EVER AND LET ALL MY FRIENDS AND FAMILY KNOW APPROACH. We need to hear from a higher up at Continental ASAP.

    Annie Fay 6/1/10 10:12AM

  • So I get into Houston IA, and have a layover to Fort Lauderdale, and asked an agent to place me on a different flight, no problem here, as I was very tired. I go outside to have a cigarette, and come back into the counter, speak with another agent to get a reprint, and he found my old ticket, and said I had to have a different pass for an extra leg room seat, and then tells me that my bag which is well within guidelines needs to be checked, and lo and behold on my bank statement I see charges for $10 for SPP, a service fee for $1, another charge for the extra leg room $23, bag check for $25, and $49 for a ticket reprint, and convenience fee. I was only given 2 receipts. These people are crooks, very stupid, and mean. I can see why they named the airport after Bush. I have a Platinum United membership, and am considering the balance between Delta. The manager was rude, and you cannot really talk back to the employees in an airport, because that would be a felony! They definitely do not live up to their new mission statement, and need to be stopped!

    GdayKent 5/25/10 3:20PM

  • My worst customer service experience ever. I was trying to fix a doublebilling issue. They ran my credit card twice for seat upgrade.

    I called and after 5 min hold was immediately transfered to another 17 minute wait. After 2 min at the person told me I needed to go to someone else to help. I demanded a manager as I had already been on hold for 25 min and not gotten anywhere. They then transfered me to dead air and disconnect.

    They still owe me $150.

    Ben 5/18/10 10:06AM

  • On April 15, 2010, my wife and children were returning from a visit with family and friends in the USA. We were born and lived in the USA until moving to Honduras four years ago to run an orphanage. Our funding is an equal mix of donations and earnings from my computer programming services. I had traded four weeks of work for airline tickets purchased by a client's credit card reward miles. As it turned out, the miles could only be used to purchase first class tickets. It was the first and probably only time my family will ever fly first class; at least on Continental Airlines.

    Although the trip to the USA went smoothly, the return trip was traumatic. At the check in counter of Continental Airlines in Dallas Fort Worth International Airport, my wife and children were greeted by a hostile woman of color. The woman accused my wife of kidnapping because she was taking the children out of the country without a note from the father. She then told my wife the passports were not valid because they were not signed.

    Next came the luggage. With first class travel your luggage is normally included. Not so on that day. First of all the same woman/clerk told my wife that there was an embargo and they could not bring the luggage. My wife challenged the clerk on that because she had not heard about an embargo. The clerk looked it up and recanted. The clerk then told my wife that she needed to pay for the luggage and of course it was $25/bag. Since we thought luggage was included with first class travel, my wife was returning with medicines, school supplies and books for the children at the orphanage. Most of the items are not available in Honduras and the things that are available are very expensive imports. For that reason, they were bringing back the maximum amount of luggage (8 suitcases). So the total bill was $200 for the luggage that should have been free.

    Finally there was a carry-on suitcase. We'd used the suitcase for seven prior round trips and never had a problem putting it in an overhead bin. On this day the clerk would not allow it. She told my wife that it was too big to carry on and would need to check it. Of course since it exceeded the maximum of eight bags for four passengers, it would cost $100. By this time our three children were in tears and the youngest was asking their mother why the woman was so mean. They saw that other people were carrying on larger bags than the one we were forced to check in. They knew that $300 was enough to feed the children for several weeks. They knew that I had worked four weeks to pay for the supposedly first class tickets. My wife knew that at 4:30 AM and without a phone, there was no way to leave the luggage behind because she could not call anyone to pick up the suitcases without missing their flight.

    So pay we did. We asked Continental for a refund but again, it appears their web site includes misinformation (lies) about luggage and first class travel. In fact, the clerk asked my wife where she got the information about luggage inclusion with first class. My wife told her that she clicked on the link that she received with her ticket via email. The clerk told her that the link was invalid because they were no longer Continental Airlines. They had changed to "Star Alliance". So both their web site and emails contain misleading information (lies).

    It's best to steer clear of Continental Airlines. At the very least beware of the Continental Clerk at DFW Airport. The same woman has harassed other friends of ours in the past. Our friends were also travelling with children. She also harassed an African American Woman while my wife was leaving. Seemed to be trying to force her to buy a ticket for her 16 month old son. She seems to have an affinity for Arab Men. They were allowed to carry on luggage that far exceeded the one we were forced to check in at $100.

    rentaprogrammer 5/17/10 11:10AM

  • I wanted to check upgrading my coach seats to First or Business. I tried the toll free number All day today - Tuesday May 11, 2010 -and only got a message that they were so busy, I should go to the website and then the line would go dead.
    That isn't bad customer service, it is NO customer service.

    Howie 5/11/10 4:43PM

  • Trying to reach a actual person is a joke.

    shann 5/9/10 7:03PM

  • Well.....I will NEVER use this airline again. Rude, unfriendly, made a difficult travel situation worse. Totally agree with ALL negative comments, gggrrrrrrrrr

    claire 4/25/10 7:50AM

  • Worst company ever! Incompetent and utterly useless when it comes to assisting with problems that actually require a thought process!

    Jason 4/19/10 6:50AM

  • They pull planes 4 feet away from the gate to claim on time departure and leave them sitting there.

    Anonymous 4/11/10 1:13AM

  • This is a horrible airlines. After reserving months ahead. Your seat gets given to waiting list people. Continental co. is cheating people By getting money from your resvervation and overbooking.The personnel at the boarding area are unfriendly. Stewardess are nasty when you ask for a drink. Don't fly this airline.I mean it.Think before you book on this terrible airline.

    Sheila 4/9/10 2:12PM

  • We used to be loyal customers of Continental Airlines, even if prices were a tad higher (though not alwasy). there is a new policy for sharing accrued onepass miles that causes most shared miles given for a "free" ticket to cost more than purchasing the ticket outright. We are no longer loyal Continental customers. GinaE

    GinaE 4/9/10 11:34AM

  • Flights overbooked - doesn't matter that a ticket was bought weeks ago, no seats available. Wants extra money for exit row seats. Will never use this airline again - if necessary will drive instead.

    slz 3/21/10 9:54AM

  • I don't know how any of you guys got a human being. Ipressed zero as instructed.....nothin'. Just go me put on hold more quickly. I was on hold fo 45 minutes before I ran out of stuff to occupy myself with and hung up. I never want to deal with these people again.

    Kathyb1003 3/13/10 7:06AM

  • Just found out that my flight times have changed for a trip the end of this month that was scheduled last October from another person traveling the same flights. Hence the problem is that Continental neglected to send an update to me themselves. This is extremely disappointing and an inconvenience for too many reasons to list here. I hope that Continental gets their act together as they have been my preferred airline up to now. Lets see!

    Anonymous 3/8/10 8:05PM

  • Airmiles for two long haul trips were not added. On trying to update online, would not compute my on line reference number. very difficult to reach customer service personally.

    carol 1/21/10 11:55AM

  • What a HORRIBLE airline!! After hours of waiting for our flight in Houston which was supposed to leave at 5 pm, we were finally told at 9 pm that the flight had been canceled. No explanation given! No apologies! The nightmare only began from there with long line-ups of passengers trying to get hotel vouchers for a hotel 24 miles away. A mini van was supposed to take us all to this hotel but the mini van never showed up! We were forced to stand in an hour-long line (yet again) to get a taxi (which we had to pay for.) After midnight we finally arrived at the hotel, completely exhausted, cold and ravenous and were told the restaurant was closed so we didn't even get to eat! Continental never apologized or compensated us in any way, didn't even bother to pay for our taxi ride to the lousy hotel on the outskirts of Houston. Their customer service online form was a joke. Nobody even read my letter. I'll never fly Continental again!

    Laurie 1/21/10 11:51AM

  • Continental Airlines is a total rip off! We flew to Florida for a convention. But when reading over our return boarding passes we down loaded tonight the return the weight and length of our baggage we could bring back has changed! This is a total scam! We cannot believe Continental Airlines can change their polices in the middle of someones trip!
    I will never fly your airline again! I am also filling a complaint with the Better Business Bureau and ask others to do the same

    Dent guy from San Diego 1/16/10 8:57PM

  • Use the phone system. Alex has no clue. The online chat system does not work.

    Anonymous 1/12/10 5:44PM

  • I am writing this on behalf of my son, who was was held "HOSTAGE" on the plane from Beijing to the US!!
    After waiting for 6 hrs on the plane on the first day, WITHOUT food, they canceled the flight. The next day, NO breakfast, NO lunch!! Waited another 6 hrs on the plane without ANY meals!!
    I have now been ON HOLD for 1 1/2 hours to your so-called customer service line and I am THOROUGHLY DISGUSTED!! What kind of airline are you guys running!!????

    Anonymous 1/4/10 2:23AM

  • This is the worst Air line that i have ever tried, you guys are not
    organized and i regret flying with you ! I will never ever try your airline
    again, and i will not suggest it to anyone ever,

    adeeb 12/4/09 12:16PM

  • I got charged extra for my baggage that met the requirement($30.00) and on my ticket that I had purchased online it said that I could take 2 bags with me which was what I did both only 50lbs and they told me that it did not say that so I would have to pay the charges. In my opinion that was a robbery right there with my ticket to mexico. Do not trust this people cause you might end up loosing money because of them.

    sergio 11/28/09 7:42PM

  • It takes for ever to get to talk to a real person and not a recording. Got tired of waiting to ask an important question.

    Anonymous 11/25/09 10:29PM

  • My daughter and I had a trip from Albany, NY to Key west...........at the time we departed the checked luggage was 50lbs........how ever when we were returning the luggage allowance was down to 40 lbs and we both had to pay for extra weight baggage.........now this is not fair and really comes in under fraud

    TheDev8342@AOL.com 11/24/09 7:01AM

  • On 10/29/09 my husband and I took continental flight #1647 from Chicago to New Orleans with a connecting flight in Houston
    (IAH)at 11:05PM. When we arrived at the Houston Airport we were told all flights to New Orleans were cancelled. The staff was very rude and uncaring and could not help us with any information other than we were on stand-by for the next day. I was the maid of honor for my best friend's wedding that next day and the chances of getting a flight on stand by did not assure us of arriving on time. We did not want to miss the wedding so we had to take a cab to the Amtrx Station
    and take a train to New Orleans as that was the only way we could be sure to make it on time for the wedding. Our hotel reservation was for three nights. Even though we were not able to use the room on Oct.29th we still had to pay for that night.
    I feel that we should be reimbursed for the air fare,train,cab and hotel room. The train, cab and hotel room were extra expenses due to the cancellation of our flight. The train was $100 for 2 people the hotel room was $102 and the cab was $50.00

    Patti 11/23/09 3:34PM

  • This airline is a bunch of thieves. My wife and i purchaced a gift certificate for my parents to fly to visit for Christmas for $550. My parents are unable to come now and the gift certificate expires soon. I asked if it could be re-issued for another year and was told no. So basically they have our money and we have no service for it. Don't use this thieving company ever. Not helpful at all and cares nothing for its customers.

    Anonymous 11/16/09 3:37PM

  • The most useless staff ever both at the gate and on the telephone. Poorly informed and incredibly slow. Useless at redeeming travel vouchers. Onboard staff were nice.

    Anonymous 8/14/09 2:33PM

  • I signed up for your Continental Credit Card because you promised two $100 flight coupons. I have the coupons after a year but they don't work and nobody at your customer service desk can seem to help me. they keep transferring me to an internet desk and the lady that keeps answering is very unfriendly and has asked me to hold on and then disconnects the call six times in a row. It is obvious this promotion is a joke.

    JG 7/8/09 1:38AM

  • To whom it may concern

    After successfully using your agency for many years, I recently experienced a terrible problem. I am writing to obtain compensation for a huge mistake for which I believe your firm is responsible.

    I booked my flight through the Internet back in March 2009. The carrier was Continental Airlines, IAD ....> NEWARK....>Tel Aviv
    Tel Aviv...> Newark....IAD.

    Coming back from Isreal on July 1 2009, at the Newark Airport, I discovered that my flight has been delayed from 9 pm to 11 pm and again till 2 am.
    After flying for 11 hours, I was already tired and has stranded for another 10 hours at the Newark airport. There was no food or drink to buy. Being a diabetic, my sugar was low to dangerous level 66.

    I board the plane at 2 am in the morning.
    There was no annoucement to passengers until I confronted the staff person at the counetr to at least update passengers to what is going on.
    The excuse that was given for delays was "due to the bad weather condition" No body buy that, In July 1st, the entire north east had a wonderful and clear weather condition. The plane was supposed to come pick us up from Pitsburg.


    Because your agency caused the problems, we expect you to work with us to obtain a satisfactory resolution. Specfiically, we expect you to:


    Provide me with first class round-trip tickets on a domestic flight.

    From my experience, this situation was a dramatic letdown from the superlative service that we usually receive from Continental airlines. In fact, I have always been loyal to your firm because of the exemplary treatment we have received from you and your attentive staff. We suggest that you coach the night shift crew in proper customer relations. His behavior does not reflect positively on Continental airlines.


    Sincerely,


    Issayas Yona

    Anonymous 7/7/09 5:23AM

  • I was on Continental Flight # 1195 from Newark to Chicago Ohare on this Monday the 25th of May ,Memorial day . Your flight attendant by the name of " Jan" was a very ruse and unprofessional and obviously someone who should not be allowed to do this job . She discriminated against me which was so obvious . This is what happened :
    I was in seat # 15D , an isle seat when a couple came and asked if the lady in the window seat or i could move to a middle seat in row 9 seat number E , a middle seat, because his wife and he wanted to sit together because they had an infant with them, i volunteered to move and sat in the middle E seat . As passengers got in i saw the people right in front of me were travelling with a dog in a carrier ofcourse , that the lady put under her seat, so it was right in front of me .
    I am very allergic to dogs and cats , so i asked this flight attendant to please find me another seat , she looked very annoyed at my request . She went away , i looked around and saw 2 empty seats an isle and a middle seat both in row 6 ,three rows ahead from where i was . As she came back i asked her if i could move there , she said "no, ive found you 2 seats in the way back" i said but these two in the front are empty too . She said " ill need to wait till everyone has boarded " Everyone HAD boarded already .
    Then she came back and very pleasantly asked the lady with the Dog ,if " she and her husband would like to move to the 2 seats I had found in row 6 " to which they said " No , we have our whole family ,3 kids and couple all sitting together "
    Then she looked at me angrily and said "ok, you can move there " Her face showed her dislike of me for some reason . She just did not want to accomodate my request at all, was wanting to bypass me and displace the family with the dog , even after i had told her i was Asthmatic and could end up having an asthma attack because of the Dog .I asked her name as we were getting off the plane in Chicago and she wouldn't give me her last name . There were two lady attendants , this one had reddish dark blonde hair , the other one was a brunette . Its the Reddish hair one im complaining about .
    Most flight attendants are very nice , but this one gives all a BAD NAME . I beleive she should be FIRED !!! or Re Trained on how to treat passengers of all colors equally.

    Anonymous 5/27/09 12:20PM

  • Continental Airlines are holding over three and a half thousand euros of our money refusing to allow us credit for flights booked. Despite numerous emails requesting a telephone number to speak with someone directly no response has been had. Incredibly bad service. MT

    MT 5/26/09 11:34AM

  • My husband and I would like to lodge a complaint concerning the service and attitude of the flight attendant on our recent flight #2198 from Houston TX to Charleston WV. She talked in a very rapid and disinterested tone. She was not professional nor friendly. She was curt when we asked a simple question, she flew down the isle hitting against our seats several times, not that it was a problem just appeared rude. We flew to Austin TX and back to Houston with very nice people, We thought you would want to know. Thanks

    Pat Carder 4/29/09 5:27PM

  • I had a connecting flight in Houston to Orlando on April 27th 2008. My flight landed in Houston around 545pm and my flight to Orlando was scheduled for 7:10pm. Not only was my flight delayed till 10:50pm, but no one mentioned anything about the delay.

    I think this is ridiculous, i even heard the flight that was scheduled to fly out of Houston to Orlando tonight has been rescheduled for tomorrow morning April 28th.

    I don't think i am ever taking another continental flight!

    Anonymous 4/27/09 9:15PM

  • On a flight this wekend on Continental, service, customer service, employee attitude, ability to service unhappy customers, I give this airline, CONTINENTAL
    marks so bad that I will never use or fly on this airline again. I would very much like to tell my story. Please contact me at the address below.

    itsyourlabel@aol.com 4/20/09 4:46PM

  • In general the flight attendants are rude and unhelpful. I've needed water to take medication, and had trouble getting it.
    Furthermore the food is so bad, you need to pack your own if you don't want to go hungry.
    Overall, if you fly Continental, expect bad treatment and discomfort.

    Melissa 4/20/09 1:14PM

  • During my checkin yesterday April 13 at approximately 9:30 a.m. at Houston Intercontinental to board CO2099 from Houston to Guadalajara, the ticket agent who assisted my daughter-in-law, Karla Garnica, and me, Maria L. Cisneros, used quite an inappropriate sense of humour. I found her quite offensive. She asked whether my passport picture was a mugshot for the "carcel" or jail. When we completed our checkin process, she offered us something from a paper bag and joked that it might be something we could be jailed for. This has never occurred to me in any airline. I do believe you should call her attention in this matter.
    Sincerely, María de Lourdes Cisneros

    Anonymous 4/14/09 1:13PM

  • I want to express my deep dissappointment with my trip home last Sunday. My friend and I were to board a flight from Tampa to Newark. When we arrived, I found out that I had a seat but my friend did not. I booked the flight almost a month ago and designated the two seats we wanted.

    We had to wait til everyone got on the plane before they could find two seats available. I do not understand why this happend. I picked the seats when I booked the flight. Why were those seats given to someone else

    Your customer service person told me that we were guaranteed to get on the flight but not the seats. To me that is ludicrus. I picked the seats, therefore, those seats should have been ours not someone else.

    Ladidiane@aol.com 3/16/09 5:46PM

  • I am absolutely floored. After reading these comments. No wonder why I am having so much trouble with Continental's customer service. And everyone is right, it is bad. All I want if for them to cancel my old one pass card and issue me a new one with my legal name on it. I was married back in the 1970's, and divorced and Continental won't change my name on the one pass. I sent them a copy of my drivers license, but that's not good enough. I asked the rep/cs manager to give me the name of his manager and VP with address and phone number, but he has not given it to me. This is very POOR customer service. I won't be flying with them, and I am going to advise all my family and friend not to fly with them. Oh...and the numberous BOD that I am on for companies, I will also advise them not to fly Continental.

    Donna 3/6/09 11:39PM

  • Arriving in Vancouver from Cancun we found our checked bag smashed to the extent that chocolate bars were were in 100 pieces. A bottle of vanilla from the duty free had its cap wrenched off, and the bag was totally soaked in vanilla.
    Agents at the baggage pickup said tough luck and refused to take a report or do anything at all. Under repeated questioning, they provided the Continental WE CARE number, but assured us we would get nowhere. We emailed instead to SystemTracing@coair.com and in a series of emails, "baggage specialist" D.J. Deardorff asserted:

    Continental is not liable for almost any form of luggage damage, according to their "Contract of Carriage", in this case she quoted "Rule 28, Section C, Number 8, letter a),articles xvii and xxii, and letter c), all found on page 42."

    Continental is not responsible to inform clients of any government regulations (such as those that eventually forced us to check our stuff instead of having it as carry on.)

    We should take any baggage beef to the unnamed "manager" of Vancouver Airport, even if that means returning to Vancouver, where we do not live.

    I sent the whole email sequence to corporate communications corpcomm@coair.com, an address I found in the Continental quarterly report. No response as yet.

    That report (http://www.continental.com/web/en-US/content/company/profile/continentalFacts2009q1.pdf) also lists the names and titles of key Continental management.

    You can also find a brief profile of Continental CEO on wikipedia. Good luck actually talking to anyone in authority who cares, though!

    Steve Miller 2/12/09 12:27PM

  • Continental is one of the worst companies I have ever had the misfortune to fly with. Two flight cancellations and two badly handled unscheduled stop-overs. Trying to reclaim money wasted through their incompetence is virtually impossible. DO NOT FLY WITH THEM, THEY ARE ABOMINABLE!!!!

    Alan 2/6/09 9:51AM

  • I was on flight 154 from Newark to West Palm on 1/13/09 and would like to report the gate attendants "robotic conduct". I can overlook that the wrong flight number was initially called, and that non existent row numbers (the plane did not have 42 rows) were called. However, despite a back up on the plane, jetway, and the gate, they continued to call new row numbers to wait in line. When I brought to their attention that they were needlessly creating a backup at the gate, their response was to smile and call additional rows to the end of the line. Despite the fact that I waited for the last call at the gate before getting on line, it still took nearly 20 minutes to be seated, due to the backup on the jetway and plane, and the plane left late. I suggest you reinstruct your gate attendants on the purpose of a gate call, and the need to utilize some common sense.

    Anonymous 1/19/09 9:26AM

  • My Name is Telisa A Copeland-Tapp. My daughter Morgan M Tapp flew into Houston Tx on Flight#726 on 4 Jan 09. So far this has been a disaster. When Morgan arrived in Houston she was told that the flight to South Carolina was canceled. She called me in a panic. Shes 17 years old. I asked her to let me speak to one of the representatives to find out what was going on but the representative refused to speak to me. Morgan ended up spending the nite in the Airport alone and very afraid.
    Morgan said that the representatives were very rude. Morgan's flight #2462 was redirected into Charlotte Douglas Airport on 05 Jan 09. She was told that her luggage would be on the flight. My husband and I decided to pick Morgan up from Charlotte which is nearly a two hour drive because we did not want her to wait for another 6 hours for a connecting flight into Columbia S.C after waiting for 18 hours in Houston. After we arrived to pick up Morgan we waited about an hour to be informed that her luggage was routed into Columbia and that it would be ready for pick up at 5:00 PM. After waiting for an hour at the Columbia Airport we were rudely informed that her luggage was not there. I have never encounted such bad customer service. I work for the U.S Government at Fort Jackson and my office handles a travel Agency. We book many flights for soldiers thru Continental Airlines. I will inform my office of these events and the shabby service that we received. I request to be reimbursed for the $40.00 Luggage fee for luggage that hasn't been received yet, $7.00 park fees, $40.00 for gas for round trips to charlotte from Columbia and return and to Columbia Airport and $265.00 for loss wages. I WILL NEVER FLY CONTINENTAL AIRLINE AGAIN.

    Anonymous 1/5/09 8:21PM

  • I traveled for my company 11/3/2008 and returned 11/7/2008, I called the "Wecare about what you think" 800 932 2732, I was transferred 8 times so I called the Houston Office713 342 2950, I was transferred twice to be told there would be a $20.00 charge for a mistake their employee made, when I left El Paso, My Excess Baggage Receipt was placed with my boarding pass, the Houston employee placed a stamp/tag with the number 0005424074 but no receipt is with my boading pass. I am not pleased that I was told I would have to pay $20.00 but if I was a one pass customer, it would be free...I'm sure the amount of money my company spendss would amount to someone in your company printing off the copy ...that you apparently have....and I'm still on hold.....I called the houston office713 324 2950 on my CELL

    Anonymous 11/14/08 3:08PM

  • Submit your comment >>
  • It took less than one minute for me to reach a live person and my question about transporting a new firearm and ammo was answered in less than three minutes.

    Anonymous 8/26/10 8:15AM

  • I actually got a person after about four minutes, and the person knew the rules and told me what to do. About the actual refund difficulty (ER. hospitalization cause) we will see.

    Bear 8/24/10 6:05AM

  • WOW! Big thank you to Lupe in customer service for her help with my flight to Zurich!

    NJTracyJean 8/6/10 8:08AM

  • i had no problem the two time i called this number with questions abot continetal airline they were actually very helpful and very nice.

    Anonymous 7/22/10 1:46PM

  • I called the 800-932-2732 number on July 2nd. Waited about 5 minutes and the service was great.

    Harry 7/2/10 7:55AM

  • My wife & I were flying back from Orange Calif. on flight 1776 on June 2nd, to connect in Houston to Philadelphia. We were diverted to San Antonio due to a storm & missed our connection as a result. The captain & flight attendants were very nice & kept us informed of the situation. We were pleasantly surprised that we had boarding passes on a flight to Philadelphia for the next day waiting for us when we arrived in Houston. Furthermore, before we were given the boarding passes the representative checked & found first class seats on an earlier flight to Philadelphia. We also received a discount coupon for an overnight stay at a hotel. Thank you for making a difficult situation more pleasant.

    Anonymous 6/6/10 1:31PM

  • Thanks for that number. When I called the number on their website, the message said that they were not taking calls - at all. I was boggled.

    I just got off the phone with a customer service guy after a reasonable 5 minute hold. He was polite and helpful. I was a little nervous after reading some of the other comments.

    By the way - I pressed 0, and it was an 'invalid entry'. So I just went with the numbers of the menu and got someone fairly quickly.

    Alicia 6/1/10 4:40PM

  • Excellant !got to speak to a real person who was very helpful with lost air miles and took her time to help me out, thankyou Miss Holloway for your great service

    sue hughes

    Anonymous 5/3/10 6:30AM

  • We have been very pleased with this company. The best from others and sometimes you encounter rude people but thats everywhere. Tired, sick mother or something else but all in all they are very fast and nice in all the times we have went to fly with continental.
    thanks, cant wait to fly with them again.

    sharon 4/29/10 2:37PM

  • Continental is definitely one of the best airlines. Lately, though, they have slipped a lot in personal attention lately due to the cut in expenses, which is understandable. Sometimes the nature of the problem can't be resolved via their website, that is when you get into problems. The phone number you have here is great, and the advise of entering "000" is the right way to get someone on the line. I got Judith without any wait at all, and she was terrific and thoroughly solved my situation.

    emsdca 4/16/10 10:35AM

  • I read the negative comments but had a wonderful experience. I called the 800 number and had Ms. Rose on line to answer all my questions in less than a minute. She was very helpful since I had not traveled in years. Rose was very polite and professional as she walked me through the process.

    Vicki 4/4/10 6:24AM

  • I only waited 11 minutes for a real person and had my ticket CNX with my miles put back on my account. Excellent service!

    Anonymous 4/1/10 3:01PM

  • In the past I hated flying not for a fear of flying but bacause of the lack of service by any airline used. Much to my suprise and pleasure I have found new fiath in a airline. We flew to Orlando from Grand Rapids MI to see my son and were very pleased with Continetal Airlines. The flights were on time, comfortable, and the staff was quite friendly. I will fly their airline from now on. The budget airlines as well as all the others could take a lesson.

    Mark N Grand Rapids MI 3/27/10 7:21AM

  • I just got off the phone with a wonderful customer service rep. named Natalie. I called with a very important question regarding my daughter's trip abroad. Natalie was extremely helpful, polite, and thoroughly answered my question. In a day and age when good customer service is rare, it is always such a treat to deal with someone who really wants to help a customer. Hats off to Natalie and those like her. We, the customers, really do remember you and the company that employs you. Thank you Natalie!

    Darlene 1/11/10 12:09PM

  • I fly about 50,000+ miles a year. I fly to many destinations in the US and many outside the US. I have flown Continental, Delta, NWA, AA, United, and many of the smaller airlines. In my experience Continental has consistently been better than all of the other airlines. Yes I have experienced problems with Continental but not as many as with the others. Continental has the best in-air passenger accommodations of all and when you are on 3-hour and longer flights that is worth putting up with an occasional ground baggage problem (which I have had only one in the last five years.)

    SM 12/7/09 4:28PM

  • I called the customer service line to get a seat assignment. (Couldn't do it through the third party that made the reservation). I was impressed that I got a real human being almost immediately (10 seconds) after responding to just two prompts: "yes" to existing flight (versus new flight) and "yes" to domestic (versus international).

    Anonymous 12/2/09 2:47PM

  • I would like to Acknowledge a reservation change person I worked with recently. Her name is Lisa Ward, and she works out of Salt Lake City. Ms. Ward very capably helped me with an extremely complex reservation change that involved correcting some wrongs done on the part of immigration officials at an airport. She was patient, compassionate, competent, and extremely professional in carrying out her responsibilities. I do hope she is paid well. You have a star here!
    Mandy Manderino

    nursmand 11/20/09 11:42AM

  • Excellent customer service, very short or no hold time to speak to a representative. I did not know my confirmation number, the rep. was very gracious and
    extremely helpful. I am IMPRESSED with such exceptional customer service as it is becoming a rare thing to expect nowadays.

    Samia

    samia722 11/14/09 9:26AM

  • I have flown with Continental several times..I tried to be prepared and follow their suggestions. I have each time experienced a professional team at Continental.....

    I will continue to request flights through Continental....Not perfect but heads and shoulders above my previous flying experiences

    bryan 10/18/09 12:37PM

  • I would like to let you know, what a very special person you have as a flight attendent,named HEIDIE. we were coming home from Las vegas, we were bringing our son's ashes home. This was a very hard thing for us. HEIDIE went out of her way to make this as plesent as possible. She was loving person who made us feel that we were with friends.She made this flight enjoyable. We came in Tue september 15 2009 , flight:CO 480 first class(A) our names are PAUL KRAMARCZYK & JUDITH KRAMARCZYK

    JUDITH KRAMARCZYK 9/16/09 6:00PM

  • Hey, I'm a Frequent Flyer - they do a good job, better than most. Relax all...

    JCR 8/20/09 9:07PM

  • Many thanks to Debbie in Salt Lake for her conscientious effort on behalf regarding travel vouchers. Best regards, Mary Ann and Reuben Shiffman

    Anonymous 7/31/09 5:57AM

  • My 3yo daughter and myself were traveling from Ft. Myers, FL to Newark, NJ. Our seats were separated so I asked the attendant at the gate to see what could be done. Tracy was so helpful. She paged a few people up and found someone to switch seats with me.

    Just before we were to get on the plane an announcement was made that we were going to be delayed. Throughout the almost 2 hour delay Tracy and the other agent (don't remember his name) kept making announcements and entertaining us. They were more than attentive and helpful in making alternative plans for others.

    Thanks for making a stressful situation better!

    GlenbeulahGal@aol.com 7/13/09 2:38PM

  • we traveled thru denver on thurs. may 7th, 2009 and found that since our connection was an hr. late getting there,(from aspen on United ), we had missed our plane from denver to Hueston by 5 minutes. we needed to get to Hueston and then transfer to get to Ft. Myers that night.
    We found two very helpful agents at the desk. Ricki Ishi and Deborah Cadiz. They did not have to stay there for 20 minutes going thru the computer to find us alternate ways to get home. But they did! and they found us a Delta flight to Atlanta and then on to Ft. Myers. The other man at the desk just told us we were out of luck. But because of Ricki and Deborah, we got home in time to get to a wedding on friday.
    I know that you all get many complaints. We wanted to pass on some good news and wanted you to know how appreciative we are of their help. Ricki even called the baggage holding area and had a man find our 2 bags and send them on to delta to our flight...and the bags were there in Ft. Myers when we arrived!
    THANK YOU for your kindness and help in this stressful situation. Kudos to you both!!
    From Ben and Arlene Roth

    From Ben and Arlene nRoth 5/9/09 2:14PM

  • I'm writing this to thank a phone representative of continental airlines named Michael. The phone number called was 800-523-3273. On January 18, 2009 I was traveling from Newark to Denver and I needed to change my flight to an earlier one. There were three flights leaving Newark to Denver that day, and I was scheduled to fly on the last flight. The first flight had been canceled so, understandably, many travelers would be trying to get onto that second flight. Despite this, Michael was so accomodating and got me on that second flight. I appreciate so much the service, the consideration, and the human touch. It's refreshing to see such customer service.

    Anonymous 1/31/09 9:08PM

  • This letter is way past due. I've been meaning to write it since March 2006. When I arrived in the Dominican Republic, my bag did not arrive with me. I dealt with a very personable young man by the name of Alberto Cruz Cruz. When I was leaving DR, my flight was cancelled due to a snowstorm on the East Coast. I was 67 and alone, not knowing quite what to do. Alberto spotted me and immediately came over to help me. He really went out of his way, securing a room for me at a beautiful resort, as well as arranging transportation to the resort. He sent a taxi to pick me up the next morning, and checked on me while I waited for a flight home. He made a difficult situation be not quite so bad. I hope he is still with you, and if so, please know what a wonderful employee you have in him.

    Cordially,

    Annette Littman

    annette littman 1/19/09 1:01PM

  • A couple of weeks ago (Dec. 13) I accidentally left my wallet on the floor by my seat on a flight from Austin to Houston. When I discovered the mistake I went immediately to the Customer Center in Concourse E where Carmello and Kathy tried to help me. I am writing to tell you how much I appreciate their efforts. These ladies continued to help me while working with other customers. I wanted you to know that they do an awesome job. We brainstormed every possible solution to the problem and Carmello kept in contact with the cleaning crew to be sure they would look for my wallet the moment the plane was brought back into service. We were hoping someone could get to it before my flight home to Seattle, but at least I received happy news on my cell phone the moment I landed. Without her help I am not sure I would have received my wallet intact at my door a few days later.

    Thank you for hiring such amazing conscientious workers.

    Susan Hulbert, XK161979

    Anonymous 12/31/08 9:25AM

  • I would like to commend and thank one of the Continental agents in Jacksonville, FL. Katherine O'Connor went beyond my expectations when I was trying to travel home from Jacksonville last week (12/10). My flight to Houston was going to be delayed such that I would miss my connection.
    She went over to Northwest, found me a seat on their flight leaving in about 20 minutes, then came back to the counter and helped me convince the Northwest ticket agent that I could make that flight since I had no baggage.
    Next, she arrived at the gate to make sure that I could board, and again had to persuade Northwest to let me on the plane.
    I made it home that night and my family was very pleased.
    Thank you!!!
    Eric E.

    Anonymous 12/16/08 8:45AM

  • I would like to commend the professional yet personal help received by a young lady named Risha. She works in customer care and is responsible for getting my daughter and her little dog, home. I thank you and appreciate all of your time and efforts in resolving a difficult situation. Risha, thank you.

    Anonymous 9/29/08 5:55PM

  • Hi,

    I just wanted to let you know that one of your ticketing agents went above-and-beyond to help me today. Please convey my appreciation to Ms. Iliana A. at the LAX airport (she was working the morning of August 8th).

    When my return tickets were cancelled by mistake, she went out of her way to re-claim my already checked luggage, call American Airlines on my behalf to see if they could help me, and then she assisted my with coordinating new tickets from my company's travel agent.

    When my travel agent re-booked me she gave me a choice of either Continental or Delta (the latter being slightly cheaper). Well, Iliana was so wonderful that I told her I'd rather fly with Continental.

    I highlight Iliana because she was so extremely nice and helpful to me, but the other agents working were also helpful and nice (to the other customers as well).

    Thank you for hiring such wonderful employees, Continental. Your staff turned a potential travel disaster into an awesome experience.

    Don Griffith
    Flt CO 541 B

    Don G. 8/8/08 1:31PM



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