Countrywide

Customer Service Ratings and Comments

Countrywide is ranked #136 out of the 219 companies that have a CustomerServiceScoreboard.com rating with an overall score of 32.80 out of a possible 200. This score rates Countrywide customer service and customer support as Disappointing.

NEGATIVE Comments

5 Negative Comments out of 5 Total Comments is 100.00%.

POSITIVE Comments

0 Positive Comments out of 5 Total Comments is 0.00%.

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I have been on hold with Countrywide for approximately 45 minutes. Apparently it is too much to ask for them to update my billing address. I went through all of their steps months ago, but they continue to send my statements to my old address. I am now on hold to speak with the 4th representative. Ugh!
johhny5 7/7/09 3:45PM
Countrywide recorded our 2nd twice...now we are trying to refinance with another loan company to consolidate our 1st and 2nd at a better rate because Countrywide will not work with us to do so, and the other company will! We have been trying for 1 month now to have the 2nd that is recorded twice removed so we can go forth with our new loan, and COUNTRYWIDE IS HOLDING US HOSTAGE!!!!!! There is no one we can talk to to help us. We have been told there has been a rush put on this, 3 different times!!...being told it will take 48 hours, and then 72 hours another time, and then another time it will take 72 hours...and NOTHING IS BEING DONE!! Countrywide is an awful company to work with. They have jerked us around to the point I am going to call a lawyer, or let the whole thing fore-close...then they won't get near what they would if they would stop holding us hostage. Of you who are getting a second through Countrywide, make sure they don't record it more than once..I think it is a ploy they use to hold people hostage to continue to be with a company that treats their customers like trash! They will run you around to the point of utter frustration! DO NOT USE COUNTRYWIDE/B of A for your home loan under any circumstance...the are horrible!!
Anonymous 4/28/09 3:48PM
I have been attempting to contact a "warm body" concerning my CD account since 9:20 a.m. CST. It is now 11:15 a.m. I also attempted to send an e-mail to C/S at the address listed, but the e-mail would not go through (see below) : backcustomercare@countrywidebank.com
"The recipient's e-mail address was not found in the recipient's e-mail system?"

I will now move my $$ to a more responsive institution.

Bob
Disatisfied Customer 4/14/09 9:21AM
Customer service and the refi depts were polite, they introduced themselves by first and last name, and they listened well.
However, they both suggested that I talk to someone in loan consultation since I've lost my job. The woman in loan consultation was a whole different story. Her service was possibly the WORST I've ever gotten anywhere. First she gave me no name. She asked me no questions except whether I had checked on refinancing. I said that I had, and it was not the best option for me since I intend to sell before 6 six years is up.

She only heard the 'sell' part and told me that I cannot adjust my mortgage to suit "My whims", and that I need to just pay it for the month. (I already paid for the month). She then went on to lecture me about paying my mortgage in the future, in spite of the fact that I have NEVER paid late and have always paid in full...for the eight years I've had the loan! She accused me of wanting to NOT pay the mortgage AT ALL until it sells! The house isn't even for sale, and I had suggested no such arrangement. As she went on in her lecture, I stopped her to ask for her full name. She told me only "Denise". Knowing there must be dozens or hundreds of Denise's at Countrywide, I asked for her last name. She refused. I told her that if she's so certain of her advice,she should have NO problems telling me her last name. She said "I don't give my last name out". She then said she was going to transfer me back to customer service. She did and I got a recording saying that they were closed. So much for trying to pay them in the future. Looks like I'll have to refi with another company or foreclose.
accountable 3/13/09 7:34PM
Countrywide customer service SUCKS!! Thanks a lot for helping out a military wife who hasn't received statements for 3 months!
Anonymous 3/13/09 12:48PM

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Contact Information

Banking
877-292-2657

Home Loans
800-669-6607

Insurance
800-669-6657

Investments
800-494-5125

Complete Countrywide customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

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