Search for a Company by Name

Cox

Customer Service Ratings and Comments

Cox is ranked #73 out of the 219 companies that have a CustomerServiceScoreboard.com rating with an overall score of 49.29 out of a possible 200. This score rates Cox customer service and customer support as Disappointing.

NEGATIVE Comments

18 Negative Comments out of 21 Total Comments is 85.71%.

POSITIVE Comments

3 Positive Comments out of 21 Total Comments is 14.29%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
  • Submit your comment >>
  • ATT, please get faster internet service in my area. i'm tired of dealing w/ cox

    Anonymous 11/18/09 8:50AM

  • ive been sitting here waiting for my tv to stop freezing and messing up the sound. its not the tv cause with the other service we had it worked fine, its cox's crappy service. been almost an hour, mabey another for good tv.

    POed customer 11/14/09 10:18AM

  • Cox Cable SUCKS!! I am in process of circulating petitions in our large apartment complex to OUST COX for good! Verizon Fios is now available here. No cable service since 7:30 p.m. today; no customer service available on line or by telephone. Their picture quality sucks as well -- lots of pixellation and frozen screens! Cox can go to hell! I'm cancelling first thing tomorrow!

    pipeplayer 11/4/09 7:29PM

  • Cox Cable is unreliable and needs a new shot in the arm on how to contain customer loyalty.
    If you are having a northern VA outage and you are currently in that outage instead of having every customer try to reach you with outluck. Why wouldn't Cox send out an email blast to all their customers or text to say
    "We know we have a problem and we are working on it and we will tell you in the NEXT communication when it is fixed" Amazing how communication would help!!!!
    Get into our century COX.

    NoVA 11/4/09 5:00PM

  • Ridiculous prices with the worst customer service ever. Was at a store today and the have actually adopted the same hated numbering system than the DVM... lol B23... C44 etc.

    Half hour and I left, wasnt about to put up with it...

    Anonim 10/21/09 5:35PM

  • Terrible internet, went through robot tech then was transferred to live person who became very rude when we tried to explain that we had tried all of the disconnecting etc and were HUNG UP ON after her being terribly rude. called back and have been on hold, transferred, put on with someone in mid-west who then had to transfer us to northeast as we live in NE now on hold again. The customer service has been horrendous all I ask is that the person listen to everything we have tried.

    Anonymous 10/7/09 4:47PM

  • im on hold... im waiting... listening to crappy music... oh and the lady just told me that i have the Arizona cox and i need OC and now i have to call them FML

    Anonymous 10/2/09 6:19PM

  • Yep, I hate cox too! Im on hold with them currently...and probably will be for a very long time! They are very expensive and rude as well.

    Anonymous 9/27/09 12:26PM

  • Ok, so the internet hookup was working fine for a couple years, and ten it suddenly stopped working. The first cox person we called walked us through a "reconfiguration", ie. removing the ethernet cable from the modem to the router and plugging it into the computer. We got internet, but only on one computer. They are unwilling to help, and are always pushing the responsibility onto us, although we a re paying 160$$ a month without a land line for only internet and tv, with no HD channels, and a modest internet download speed. They told us to go call the router company, cable company, HP, DEll, Microsoft, etc. What a joke. This is basic service, our router configuaration was working before. I switched to verizon Fios bundle, which reportedly has better service, but even better, supply their own router, which they are liable for.

    default user id 9/5/09 7:24AM

  • I hate cox. Its' way to expensive and for a crappy service. I always have problems with my cable, and whenever i try to call about it, it takes forever for them to fix it.

    Anonymous 9/1/09 1:02PM

  • Utter crap, my three page writeup of the nightmare I've been dealing with will soon be posted to the Consumerist.

    ... 8/5/09 12:58PM

  • Yeah cox sucks! cant wait till my contract ends. Have a wireless router the stupid thing is f upd I call cox they dont want to deal with so I have to call the router company they cant do any thing cuz its cox's router according to serial number also box is for windows xp I have Vista always have with cox.Cox wont replace box cuz they say theres no proof I purchased but I payed $150 f $s 4 it! My reciept is checked but no price. My bill is always jacked every month shut off my service 4 frickin times at 10:30 PM (I DID PAY)and cant get hold of no one cuz all numbers they gave close at 8 PM.There record keeping sucks and they never know i payed em. Phone crashes every time it rains. Finally fixed after waitin 5 times for service guys to show up!My internet crashes every 20 minutes! I called and was nice, but got no help. the rep hung up on me instead of trying to fix my problem!

    Riverstick 7/7/09 11:23AM

  • hello just wated to say i was atyou cox office in west point today abd i find one woman over ther to be rude . she seem to take her job for granted she not ppl person so why she dealing with ppl i don;t know but i cant tell you she needs to lear some matters. looks to be very unhappy woman way she talks to your customers . now i said that you can count on me getting rid cox i will not be treated that way by anyone and i allsowill post this on internet ty rude ppl in west point office

    altrego 6/29/09 7:57AM

  • I have never dealt with a company so uneqipped to handle the service in which they charge too much for. There customer service is horrible, disconnected twice by a supervisor. When I told then I was sick of paying for service that did not work, I was told they would send me new cable boxes at my expense?

    Sonya Sell 4/6/09 3:37PM

  • Actually, not so good. I have called and emailed several times in the last 2.5 weeks with a technical issue, a cutomer retention sissue and to look in to adding my phone to the current services.

    I HAVE RECEIVED NOT A PEEP FROM COX!

    johndan 2/6/09 1:33PM

  • My cable cord clip on the plastic connestor broke. I haven't done anything to cause this that I can determine.Why shouldn't cox replace it. I certainly pay enough for cox TV, Telephone service, and internet service. They installed it. I can't drive (too old) and I am not near a bus. Then there is the added problem of only having social security as income.Where is the corporate responsibility? Cox certainly made a huge profit last year, even with a recession.

    Anonymous 2/2/09 10:17AM

  • What a joke - I called with connectivity issues and they asked me to call Microsoft and Dell because they did not want to deal with th eissue. But there is another support number for which they charge. I can't believe that basic support isn't free. I am paying for their service but cannot use it. COX is such a rip-off.

    Anonymous 12/1/08 10:28AM

  • cool, someone answered immediately but put me on hold lol.. cox sucks

    landofozz 9/5/08 9:59AM

  • Submit your comment >>
  • We recently left COX to go with DirecTV--biggest mistake of our lives. Sales representatives lied to us. Cox has never lied. Cox has given us excellent service. We're now waiting for DirecTV to call us because of a problem that has occurred three days after installation. Service contract with DirecTV? Cox fixes problems for free. We are so sorry we left COX. The problems we had were fixed rapidly.

    Anonymous 1/6/10 12:08PM

  • Hi, I'm a new Cox bundle customer and today we had our 2nd technician come out and I just wanted to mention how professional, polite, knowledgeable and pleasant our experience was his name was Tom Hibbard #691949. He even took the time to adjust one of our T.V's which wasn't part of his task. The previous technician had refused to check out our splitters or said he was unable to do so and this technician had the complete opposite approach. Thanks Cox, so far you get a AAA rating with us. Mercedes

    mercedes 10/26/09 9:22PM

  • one I finally got a live person she responded very well and solved the problem. the phone number and instructions to get a live person do not work....I had to push a button for "new hookup" or whatever, to get a live person.

    bstratford 4/20/09 1:25PM



  Contact Information  
Customer Service
800-229-6542
Internet Technical Support
800-234-3993
Complete Cox customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete Cox customer service phone numbers and contact information at ContactHelp.com
  Get Help Online  
Get immediate support for your Cox questions from HelpOwl.com.

Receive immediate support for Cox at HelpOwl.com
  Boycott Company  
View all boycotts of Cox and join a boycott today!. You can also organize your own Cox boycott with many tools for promoting and managing the boycott.

Boycott Cox today at BoycottOwl.com
  Company News  
Cox Announces Major Consumer Protection Win; Settlement with Vonage
The company formerly paid incentives to customer service representatives for retaining or “saving” customers in lieu of cancellation when consumers called ...
Newport News Notebook: Waterworks moves, Cox to raise rates
Newport News Waterworks is closing its customer service operations at 2600 Washington Ave. downtown at 5 pm Friday. ...
WT Cox Subscriptions Hires Mike Harwell to Director of Strategic Marketing ...
... online management tools, personal customer service representatives and an impressive reputation for being very easy to work with. www.wtcox.com Journal ...