Danby Customer Service

User Reviews, Ratings and Comments

Danby customer service is ranked #434 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 34.20 out of a possible 200 based upon 40 ratings. This score rates Danby customer service and customer support as Disappointing.

NEGATIVE Comments

36 Negative Comments out of 40 Total Comments is 90.00%.

POSITIVE Comments

4 Positive Comments out of 40 Total Comments is 10.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Danby

    Customer Service Scoreboard

    • 34.20 Overall Rating
      (out of 200 possible)
    • 36 negative comments (90.00%)
    • 4 positive comments (10.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 2.6 Reachability
    • 1.4 Cancellation
    • 3.7 Friendliness
    • 3.4 Product Knowledge

Add your review!

Posted by Anonymous


After purchasing the dehumidifier, reading instructions, watching online videos, we have been unable to make the product collect water. This product is not easy to use. After waiting on hold for over an hour, one of the first comments from the phone rep was whether or not still under warranty, and I just wanted help making product work. I am supposed to wait another 34 hours for an e-mail response. Working full-time and already exhausting reading manuals, it is not practical to troubleshoot via email. I will know better than to buy another Danny product.

Posted by Connie Guo


Called 1-800-265-2629 for multiple times. Stay on the phone half an hour, not able to reach to customer service. Filed out inquiry form with all required information and the statement of the issue,after initial reply, no update from customer service at all.

Posted by Anonymous


Terrible customer service.
On hold for 20 minutes and than lost call. Tried again, and on hold for half hour, and hung up on again.
Will never buy Danby again

Posted by Anonymous


Bought a window acu and broke down 9 months later. Motor bearing already worn and unit exvessively loud!
Danby doesn t to cover the repair! Very unreliable product and terrible customer service!
That s it for this brand!!

Posted by marcel


I can not say anything good about there service.You get e-mails & they want you to do all the work for them.

Posted by Fadi


Bought danby chest freezer three years and a half, the board falls and had to have the worst customer service experience in my life so far. After a week and still didn't get it fixed or replaced. Feels like running in an empty circle with them. Jake danby CSR keep send emails that a replacement units are available at danby warehouse in Calgary, customer service at the warehouse requesting order # or pick ticket from Jake, I have been in this situation for more than fifty hours, between these two departments from the same company with very bad communication. What kind of service they are providing!!!
Pay attention for after sale service and don't be fooled with pre sale service. Not mentioning that I had to call twice before the customer service opened a ticket for the case. First one fooled me and didn't open one so I had to call again.

Posted by Anonymous


They just suck

Posted by Anonymous


Worst customer service ever, do no know the parts in the part department, and when you try to clarify they just drop you, and hang up on you
Disgusting terrible

Posted by Factual Account


Don't buy Danby unless you understand that you are buying a throw-away product that will only last a year or two beyond the warranty. My wife received a Danby wine cooler as a retirement gift from State Farm Insurance. It lasted three years before we noticed that it just was not cooling anymore. Knowing that my wine fridge was out of its one-year warranty and hoping to maybe receive a coupon to purchase a new or refurbished unit at a reduced price. I first contacted Danby customer service via their website and received little to no help. They told me to contact their local service provider, who turned out to be an appliance store in a small town a half an hour from my larger city. When I called the store, they told me they no longer did Danby repairs because they could not get parts. Then I called Danby, but they wanted me to speak with the representative with whom I had corresponded via email. Eventually, she emailed me back saying all she could do for me was sell me a new unit with two extra months of warranty, so 14 months total. Seriously, after the unit had only lasted three years. So I contacted my local appliance store with whom I have had a long relationship. They were willing to look at the wine cooler because we have bought many appliances there in the past. Today, the repairman called me to let me know that the wine cooler was not worth fixing as it would cost more than $2,000 to fix it. The main problem: there was no coolant; it had all leaked out. He said it was a common occurence with Danby models. He said most units like this are cheaply made in China and that they use glue to seal up the coolant tanks rather than welding them as in the past, which means they all go bad sooner. But he said Danby was the worst in his experience. He said Danby's products are particularly cheaply made, called them "throw-away" appliances, and that they had a Danby icemaker in their office that had only lasted two years. So I had to pay $45 for a service call and give a thank you for putting the unit in the store's dumpster. After this information and learned experience, I will never buy a Danby again because the company does not stand by its products.

Posted by Jodi


DO NOT buy from Danby. I got an upright fridge today, tried to register it. Took a picture of the serial number. They said it's 1 number off. This is what is on the back of the newly purchased fridge. They said " they can't warranty it" since, some one screws up, I am left holding the bag. Customer Service didn't care. I got it today, sending it back tomorrow.DONT BUY A DANDY!!

Posted by Anonymous


Worst customer service I have ever experienced. I had an issue with my ac unit and after submitting my online request for support it took the rep 4 weeks to even reply to me. They have no call centre and then when I did get a reply the rep was rude, unhelpful and incompetant

Posted by Anonymous


Bought their outdoor refrigerator and first time out of the box opened the door and it fell off. Bent and loose door hinges , dent on side of refrigerator and cracked crisper bucket.
Send a warranty inquiry and the response was we don't give a crap. The refrigerator comes like that from the factory. What do you expect. All our refrigerator doors fall off.
Basically they acted like this was normal. No concern or help. Worst customer service in the world. Completely don't care. Danby obviously has the worst Management team and if their paid more than a penny they pay them too much. I'll never but a piece of thief garbage again.

Posted by Linda


Customer service sucks , I call for part number to order girl barely speaks english and did not listen properly finally got part number only for her to tell me I had to order on web page tried over and over says no such part . DO NOT BUY DANBY

Posted by Yves


Purchased a Danby 95 pints dehumidifier in July 2019 via Amazon. Worked well for a few months. In April 2020 it started showing EC (Error code). Danby said this model is not sold anymore and I should get a credit directly from the company. instead of a replacement, Check in the Mail Danby said in June 2020 but never got it at end of July. Now the company is not respond top calls

Posted by John


I purchased a new dehumidifier from Home Depot in Oshawa Ont. Can. on Feb 22nd 2018 and have tried three times to register it on your registration form but it will not except the full numbers either on the model or the serial numbers. Model #

this has been EXTREMELY FRUSTRATING as I would like to have it registered in case something goes wrong.I have even tried to phone but the number listed 1when dialed doesn't ring through.

I am hoping this isn't an example of you service and warranty

Posted by Exncite


Won't connect due to the "national holiday". This August 7. There is no national holiday.

Posted by MKerb


Bought a defective microwave from them - could still be used, but door wouldn't open when you pushed the button. I sent them everything they needed, but never heard back. After 2 months, I called them to check on it, and everything was processed, they just never called me.
They said they'd send a replacement if I sent them pics of myself cutting the electrical cord. They didn't care when I told them it would be inconvenient to be without a microwave for 2 weeks. "It's process." I spoke to a supervisor and suggested at least 5 alternatives but they wouldn't budge. I told them my service had been so poor that I'd probably never buy another Danby product. They said they'd note my file.

Buying a defective product is one thing - that happens. But poor service is quite another.

Posted by dan


poor customer service, you wait for an hour on the phone no one answers, you press star for a customer call back, no one gets back to you. still waiting and a month later still calling but not return call backs. Do they exist? Radio silence. I can't grade the other stuff cause I can't get ahold of them...

Posted by Anonymous


i purchased a dishwasher through home depot that was ordered directly from Danby, upon receiving the unit the box had been previously opened most of the parts were missing, the dishwasher calls for salt which is impossible to find, the unit was way over priced for an out dated machine....

Posted by Anonymous


Very bad experience with a kegerator that stopped cooling sufficiently after 5 months. I got the runaround from them about getting a refund, and eventually gave up.

Posted by HighSchoolBuyer1


I purchased a 4.3 CF refrigerator for our science lab last July 2014 and completed all warranty paperwork. The thing stopped working in March 2015 - still under warranty. I've called, received various instructions, emailed, faxed and mailed all requested documents multiple times and as of today - October, 2015, the dead fridge is still in the science lab and there is no replacement. No one responds when you send the info or material they request.
I called again today and the customer service rep literally answered the phone saying, "Oh, shithead!"
I will never order any product from them again. I've wasted so much time on this, and I believe hell will freeze over before they send us a unit that cools.

Posted by C_Mac


I purchased a Danby small bar fridge, which we set-up in February and had it break down in may, so it lasted for a total of 3.5 months. We called in to the warranty line and they informed me that they would be happy to issue a refund if I provided them with 4 photos of the unit and the receipt. I sent in the pictures at the start of June, a month later I emailed back as I hadn't received my cheque yet. I was told the file I sent was to big, because their was pictures on it (which they asked for) and could I send it in 4 separate emails with a picture on each. I did this, got an email back saying that they were busy and would get back to me in a few days. I then waited, again nothing. Finally I called back and was told none of my emails went through, as their fire wall doesn't allow files with pictures to go through...then why did you ask me to email you pictures!?! The customer service rep gave me her corporate email, which has a different firewall, and asked me to send it there. I finally got a response saying that my cheque was being issued, and it would take 4 weeks to arrive in the mail. Today I emailed back after 4 weeks to let them know I still haven't received my cheque. This has been on going since May that I am waiting on compensation for their product that broke down after 3 months of use. Worst customer service ever.

Posted by Ninja


I have a freezer I bought less than a year ago from Home Depot in Peterborough Ontario Canada
the in-store warranty is up.

I registered the freezer when I bought it and the freezer manual say I have a 2 years factory warranty.

My wife had contacted your customer service via telephone, after a large hassle the agent finally gave her instruction on a refund procedure.

My question is the procedure sound quite shady and I don't understand, why you would do it that way?

The instructions were

!. Send us a copy of the receipt.

2. Cut the power cord and take a picture of the cut cord.

3. Take a picture of the barcode on the back of the unit.

4. Peel off the barcode and take a picture of the barcode itself.

I'm not doing any
of the above there no reason you can not send a repair technician to fix the freezer or at least re-in burse me for repair price.

Posted by Didneylandgolf


Hardest company to deal with!!! I bought my 78 year old mother a deep freeze from walmart last march and it stopped working, I called the service dept for Danby and they came out to have a look and deemed it unrepairable and said they would order a new one, 2 weeks went by and still no news I called the repair place and they told me to contact Dandy direct, so I did and phone call after phone call after phone call every time left my number and a month later still no return call even wrote them e-mails and still haven't received any return e-mails, How does one deal with this kind of crap time after time, so the next stage is to go to the press to let everyone know what kind of crap service you get from Danby and to tell them to buy from a better company,

Posted by KMG


I purchased a Danby “fridge-only” three years ago. Just past the warranty (plus VISA extension of the warranty) the fridge broke down. It was checked by a certified repair man and deemed it unrepairable.
I contacted Danby. I realized that I was out of the warranty window, but I wanted to see if there could be any negotiation of some level of recompense. My first line of contact was with an agent who kept saying how “unusual” the mechanical fault was and how “unfortunate” my situation was (!).

I laid out to Danby what my financial loss was (cost of their machine, cost of the repairman visit, cost of a replacement fridge). I know the warranty states but I think it unreasonable for a company to think that any consumer goes into the purchase of a major appliance accepting only a 3 year life; none of my other, various appliances has ever conked out before a more reasonable lifespan (and I have many as I have several suites). If Danby had made ANY compensatory move I would have been satisfied with the ‘unfortunate and unusual” bad luck I had had. Foolishly, I had hoped that Danby will consider its long-term reputation and will do the right thing by me. Pretty well any token, partial, financial reimbursement would have gone a long way to keeping me a satisfied customer. What a disgraceful company!

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Posted by Happy customer


I would like to commended Danby customer service.
I contacted the company because my chest freezer stopped working (on a Sunday no less). I after I spoke to a service representative, and sent in my proof of purchase and and did the preliminary work as asked.
I was sent a list of contractors in my area. They came on Monday afternoon m, tested the system and it turned out to be the main board. I was told it would take abit to get the parts.
I was contacted on the Friday of the same week to say they were able to do the re and re.
All in all I am very happy with my experience with Danby.

Posted by PETER


is the worst company for customer support after 1 hr some answering the stupid phone
is the worst company in the planit NEVER AGAIN NEVER

Posted by JGRamirez


Purchased Danby Twin Tub washer - love it! It's everything I hoped for, and when I had questions the customer service team was great. My call took less than 10 minutes, the agent I spoke with was courteous, knowledgeable and helpful. Great experience!

Posted by Leena


I recently bought two small bar fridges from Danby and they are awesome, I have one in my basement for using while outback and one upstairs for drinks.
They are both in perfect condition and it was so easy to purchase them.
Its nice that Danby now has the DANBY OUTLET STORE where you can go and buy discounted product as well as their Danby online store which you can also order directly from.
Thank you Danby Fan for Years!

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