Days Inn Positive Customer Service Ratings - page 2

Stayed two nights in Thomaston,Ga. Room was very clean and the hotel manager was very helpful. Will stay again when in the area.Very enjoyable stay at Days Inn..dw

The Days Inn in Bridgewater (1260 US Highway 22 East, Bridgewater NJ) is consistent in one regard. Failure. The housekeeping is sub-par with complaints ranging between housekeepers failing to leave towels all the way up to failing to clean whole rooms. The housekeeping manager is rude and antisocial (Oksana is her name) and berates not only guests but front desk and housekeepers alike. In one wing of the hotel, the 700 numbers, rooms are loaded with mold, smell like they've never been cleaned. Furniture throughout the hotel is old and stained. The Front desk personnel are lackluster with the exception of Ashley and Michele. The breakfast is average featuring nothing hot except the coffee or tea. One would hope it is scheduled for a renovation and some major repairs to it's leaky roofs, moldy rooms, and wet carpets.

The few times i needed the support i helped a lot. Great service.

Richard

I went to Days Inn in Fulton, Mississippi. The girl al the front desk was very polite and nice. She was smiling. I looked at her name tag and it said Chelsea. Thank you for your friendly service. I will come back soon.

This is for the person in charge of the Camp Springs, MD Days INN. I had a very good experience with the staff. I don't think you could have found better employees. However....room 106 has rust covering the shower curtian rod. The grout and door stop in the bthroom are covered with black mold. Please provide you maid with a good vaccum. She tries and vaccums but it doesn't pick up very good. I would have given you an excellent rating on Trip advisor if I had not found these things wrong with my room.
Thank you for alowing me to share my concerns.

Huntington WV

I am glad to report that after threatening the facility with a better business claim, I got a rebate check for the amount I was over-billed. This just goes to show you that places like the Days Inn in Huntington WV are hurting for business so badly, that they are trying anything to make money. I was charged for an entire week, when I stayed only three nights. Thanks Customer Service for the prompt attention. And, of course, sorry D.I of Huntington WV. I told you I would take it as far I needed.

On March 31, 2012 I checked in to Days Inn at 5701 Chamberlayne Rd, Richmond Va for a rewards points stay.
I had just had a very upsetting fall in the city & was cut, brused , glasses bent & bleeding.
We were checked in by Sam Travedi who arrived at our room a few minutes later with a fresh towel, peroxide & ice pack. He also advised where to seek medical help & get glasses fixed.
This service was exceptionally kind & above the call of duty.
Please send this note on to appropriate person.
Sam deserves a commendation.
Please let me know that my thanks have been forwaarded.
Ellen Baldwin

I gave my adult son my credit card number to reserve a room in Miami. I received a confirmation e-mail with a confirmation number. We traveled all day from the mid-west and arrived at 8pm. I gave the receptionist a copy of my e-mail with the confirmation and she told me that the reservation had been canceled because my credit card had been denied. I immidiately called my credit card company and they stated they never received a request from Days Inn. The receptionist was rude and wouldn't help out. She pointed to a backdoor and told us we could walk to the comfort inn (2 miles away). Through many phone calls, we got a hold of Holiday Inn. They were very helpful and assisted us. We will now stay at Holiday Inns.

Just fyi......The Days Inn Lebanon/Ft. Indiantown Gap, PA ... is in a category of its own. Kindest..friendliest..most helpful staff of any hotel I"ve ever stayed with. THE BEST.
Thanks for another great stay :) Kristy Bleistein Delaware

From the first time I tried to inquire regarding monthly room rates, I was very frustrated. I was given different "policies" and Rates! Embarassing because I had to borrow the exact amount that it would cost me for my temporary housing.
Plus Mary, the day clerk, acts like she thinks she is the manager or want to be mgr! All questions, she acts like are impositions and you are bothering her day! Plus rather than dealing with your issue or concern, all she does is want you to describe the employee that misinformed you, so she can rat to the manager and make Mary look good. This is customer service? As I explained to Mary, that is an inside issue and the Customer should not have to be invovled with management issues. She isn't even management.!!

Normally I do not like to complain since jobs are not easy to come by these days. However after being the giver of service usually, I expect the same in return.

Also 3rd floor housekeepers are kind, respectful and caring. Thank you girls.

Jo-Nette resolved my smoking dilemma last weekend in a kind, understanding and efficient manner! Thank you kindly, Jo-Nette!

I stayed at the Days Inn Syracuse and first I have to say the gentleman that was there when my husband and I checked in was absolutley horrid! He acted like we were iterrupting his TV time and was extremely RUDE!! Upon coming down for breakfast the next morning I was almost dreading who they had working the front desk as I thought they would have the same manner as the gentleman the night before. BOY WAS I WRONG! The ladies name was Kathy, and as soon as she saw us she came right out checked to make sure there was enough coffee and breakfast and promted us with "Good Morning" in the sweetest possible manner, she was also extremely knowledgable about the inns and outs of the hotel and places in syracuse that we could visit... along with knowing the directions without looking them up. She talked with us for almost a half hour and she was so extremely plesant that it completely made our morning. Upon checking out we were 3rd in line, and to our surprise she was as helpful and sweet to every customer... even the one in front of us complaining about EVERYTHING. She kept her cool in a way i definatley could not, and just kept on smiling like it had no effect on her. If this lady is not the front office manager, you should make sure she is... She has the BEST customer service skills i have really ever seen. She is an asset to your company and we can only hope you realize that.

I was part of a group of 7 motorcyle riders that got caught in an unrelenting rain on July 8, 2011. We stopped at the Days Inn in Morehead, KY. We were welcomed, given coffee and towels to dry off while we checked in, and the manager assisted us in getting our wet packed clothes dried out and checked back to see that we were doing ok. The rooms were clean and well-maintained, and we could not have had more pleasant accomodations.

Days Inn, Grandville Michigan, no faucet in the bathroom,no tissue, 1/3 roll of toilet paper, No waste basket in the room, mold on the ceiling, the bathroom ceiling dripped when someone was taking a shower to the point that the room looked like it had just rained. Missing carpet under the counter, 2 tv's one remote. I will say that the hotel was pretty clean and the staff was very friendly.

My husband and I just stayed at Days Inn in Grreat Falls Mt from May 7 until May 10th and had a great stay. My husband is in a wheelchair and getting around in lots of motels it difficult. This Days Inn is great and fairly wheelchair friendly. I would like advice the head office of a great empolyee you have there. His name is Paul and he is the Desk Manager there. We have stayed a few times at this Days Inn and every time we are there ;Paul is working. He is so friendly and goes out of his way to help the customers have a enjoyable stay. Pleas pass on this email.

Just a few comments on the Days Inn in Vincennes, IN. I like the build and everything was very nice. I love the pool along with my family. We will half to go again soon. Evryone was very helpful and friendly. They have come a long way.

Yes I would like to say that the Days Inn is coming along very nicely. I enjoyed my stay and the Hotel. Evryone there is very nice. The Hotel looks really nice. I really like the rooms. I slept like a baby. A few more thing to take care of, but I would go back. It was just like home.

I stay at Days Inn in Vincennes, IN and I had a very nice stay at this Hotel. The front desk was very helpful, and the housekeeper were very friendly. I love what they did to the lobby and the rooms was very nice and spaceious. I would very much like to stay there angin on my next trip to Indiana.

Days Inn in Welland ontario Canada is the best...the girls that work there have gone way beyond and above the duties looking after an elderly disabled family member that had to stay there for a few months long story but the staff there were just unbelievable.....l would recommend this place anytime to anyone..not the fanciest of places but the service is above and beyond....

20 September 2010

I called Customer Service around 8p.m. tonight to cancel my reservations which I had made online for my stay at Days Inn, Mt. Pleasant, SC. I realized that I had missed the deadline for canceling reservations

I spoke to Brenda and she was very helpful , called the hotel in SC and got my reservations canceled. I really appreciate Brenda's assistance.

In the future, if I need to go to South Carolina or anywhere in the US, you can be sure that I will stay at a Days Inn property.

To Brenda, thank you very much for your help, I really appreciate how you handled my situation.

Best Regards,
Maria Thompson
Cancellation # 98924571

I the Last 2months I have stayed in 2 different Days Inn and both Experiences I just had to make the best off!!!! Rooms are over Priced for the lack of that they offer.. First one in Suffolk looked nothing like its internet pics. Bed had a giant stain in the middle, bathroom was in dieing need of a remodel...Smelled like someone pee in the corner... The second one in Mrytle Beach was not as bad still smelled but for someone to stay on the 8th floor with no elevator is Crazy.... I hope they read into theses comments and make some changes or I might just live up to the Hotels name and end my Days with them..

My husband and I travel to Florida in February every year. After driving straight for approx. 22 hours from Ontario, we decided to stop at the DaysInn in St. Augustine which is between Jacksonville and Daytona. Because it was an "event" weekend, coupons are not honoured, but decided to stay there anyway. For $64.95 the room was beautiful. It had the most comfortable bed we have ever slept in. The room was especially clean and well presented. Guests of the hotel are given 10% off of any meal at the IHOP within the hotel. We give this DaysInn 100% thumbs up on this one.