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Dell Customer Service

User Reviews, Ratings and Comments

Dell customer service is ranked #339 out of the 538 companies that have a CustomerServiceScoreboard.com rating with an overall score of 32.53 out of a possible 200 based upon 401 ratings. This score rates Dell customer service and customer support as Disappointing.

NEGATIVE Comments

374 Negative Comments out of 401 Total Comments is 93.27%.

POSITIVE Comments

27 Positive Comments out of 401 Total Comments is 6.73%.

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Disappointing Overall Customer Service Rating
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  • in october 2011 we purchased a dell computer at walmart shortly thereafter we experienced many difficulties it just did not perform the probolem grew worse we hired a technician who fixed it a specialist paid 100 dollars and here again we are having some of the same problems can't get internet connection just to mantion one i called the dell company where fareigners answered and just to set up an appointment toke up to one half hour then the technician didn't return the call to set up an appointment i just don't have the time it takes for them to do their job and we are at their mercy what is one to do? thank you for allowing me to post this comment mw

    Anonymous 5/14/12 7:37AM
  • Dear authorize person,

    I am writing this message from Turkey. Let me tell you why i am writing this complaint here.

    First of all, i could not find the correct department. Beside, customer service for Turkey do not understand me or they don't want.

    I bought a xps 14z at 18.04.2012. From the starting of computer there is a thin but never ending fan noise. It is never ever stopping. It is freaky. Then i call the customer service and I told my problem at 20.04.2012. They upgrade my BIOS version. But the noise did not stop. Then, I said, I want product return. But they did not listen and they said "we would sent a service personnel". I did not want it but i could not said at that time. At 24.04.2012 i recalled the customer service, i told them "I don't want a service, I want to product return". At this time they said "we record a service so we could not do product return" ( I think there is trick at this dialogue ). At 24 or 25.04.2012 the service came to my home, replace my fan but the noise have not gone. I recalled the customer servis to tell the noise havent gone. They wanted to me a video record at most 10 mb size to product return. I send it but my product return desire did not accept due to they think the noise is normal. But my problem is not the high noise (sometinmes there is a crazy noise).

    I am asking everyone. How can i prove my porblem with 10 mb video? How can I do the product return?

    Why do you ascribe someone? A big company such a DELL, how could not provide customer satisfaction?

    In Turkey the computer is 1533 $. In Turkey conditions, if you compare this big price with the service provided, result is a big SHAME.

    do NOT buy DELL 5/11/12 5:57AM
  • My company ordered 3 computers from Dell. It took our computer person about 2 weeks to open the box to set up the 3rd computer. He started it and it worked fine for 3 days. On the fourth day the screen warped. We sent it back to Dell incorrectly assuming they would get it fixed for us. Wrong! After about 3 hours on the phone being transferred all over India I could never find a person who was "authorized" to do anything but tell me I had to pay for it. It was past 21 days and they would not take responsibility for the screen. No one was authorized to care if I was ever going to buy another Dell. I had one Dell Employee try to get me to change my story to blame it on the shipper and get them to pay for it but I didn't think this was morally correct. It was a faulty product and the manufacturer should have paid to have it fixed. Dell use to be the only computer we would buy and we purchased about 5 per year. I will NEVER purchase another Dell again and suggest anyone who wants a shred of customer service not to buy one either. Everyone I talked to could care less how upset I was. I have never felt so defeated talking to any company before. I can not express how upset I am in having to pay $538 to fix a 4 day old computer that I spent over $1,200 to purchase.

    Joy 5/8/12 9:30AM
  • This company is by far the worst I have ever seen. EVERYTHING is awful. They don't know the products, they're extremely rude, don't value their customers, selfish and worst than anything, they read from a script. BIG BIG TURN OFF!!! Not to mention that the products are pretty sucky.

    bnmoyler 5/4/12 6:11PM
  • have been a dell customer for about 10 years. i am an it sales manager who actually knows how to use his computers well. the thing with most of the people here is that they are computer illiterate. most of you dont even know how to log on to a website on internet. and when u ask them to go to their browser they just turn blank. have had a very good support from all the indian techies everytime i call and have been able to get appropriate resolutions for my computers at home and at my office. personally i feel that dell deserves to be the brandname that it is and also stop critisizing the indian techies people. most of the indian toddlers can use computers better than a lot of american literate adults. learn to use the technology that ur paying for and u will be a lot happier. great work by the indian techies. keep up the good work guys.

    Nitz 4/26/12 3:54PM
  • Horrible experience with Dell! Computer's hard drive failed three time and even had mother board replaced by Dell. I was told that it was under warrently until 2013. However the last time the computer stopped working as I sat on the couch checking email, I refused to work with support on the phone as it had taken hours just a couple of months before. I sent it in to Dell and was told the hard drive was corrupted and that it would not be covered under warrently. I was told I must have dropped the computer. Again, was sitting on the couch when it happened. I will never purchased a Dell again, based on this experience!

    LMasuoka 4/26/12 1:51PM
  • Probably no one from Dell will ever read this, but I'll vent anyway. Perhaps someone will read this and at least give me the courtesy of an email. On 4/25/12 I spoke with a Dell representative concerning extended warranty service. I had purchased two Dell Inspirons in the last thirty days and wanted to purchase hardware warranty services. After much coercion by the representative I made it clear that I was NOT interested in a software warranty. When I was referred to a supervisor I was told I had consented to both a hsrdware and a software warranty. When I requested the order for the software package be cancelled I was told it could not be cancelled because it had aleady been processed...10 minutes earlier, After much insistence on my part I was told the software warranty would be cancelled. When I checked my account online I found that the hardware package was cancelled and the software package billed to me. I do not appreciate this kind of treatment from Dell Computers and if it is not resolved I will NEVER puchase another Dell product.
    kathyhcaruso@gmail.com

    Anonymous 4/26/12 12:34PM
  • Dell is the WORST at customer service!! In fact, I have never experienced a company that is so disinterested in ensuring their customers are anything more than a short-term revenue stream.

    I purchased one of Dell's re-branded printers. It has been bad from the beginning. Dell replaced it with a refurbished printer which was worse! When I sought a refund or a credit to purchase something else, they told me I could only accept yet another unit. After I expressed that I did not want another Dell printer, they effectively told me, "Too bad, you dont have an option". After I requested an escalation, I got disconnected... 4 times!

    It is interesting to watch companies like this sit and ponder why their stock price flounders. Dell, like many companies who dont see the correlation between excellent products, customer service and stellar profits is not worth our time, or our wallet share.

    Anonymous 4/18/12 10:46AM
  • dell is so bad. i called many times for the refund and waited almost 1 month, but still wait~!!!!!

    111 4/16/12 7:53PM
  • On April 9, 2012 I ordered a Dell computer on-line and submitted my mystery coupon from Dell on this order for an additional discount. Unfortunately, due to a misunderstanding with the expiration date on my credit card, I was forced to cancel this order and reorder. Today I went on line to reorder and found that I could no longer use the discount coupon, even though the previous order (less than 1 day old had been cancelled. I called Dell to see if I could still obtain the discount, during various transfers of my telephone call I was informed that Dell "would make it right". However, the final transfer informed me that there "was nothing they could do". Since the discount was never actually used, I do not understand why I am denied the opportunity to now apply that to my new order. I would think there would be some solution to this problem that would be favorable to the customer.

    BEK 4/10/12 7:24AM
  • They are the WORST Computer company!!!!! my hard drive was bad and they gave me the run around, when they FINALLY sent me a new one, all the extra programs i paid for when building the computer were GONE! and they wont put them back on b/c the "dont have access" STAYYY AAWWWAAYYY from dell!!!!!!!!!!!!!

    Kari 4/5/12 11:39AM
  • THE WORST!!!! DON"T BUY A DELL!!!!!!!!!
    My hard drive was bad and they still gave me the run around!!!!!! and now i lost ALL the programs i paid extra for because they sent me a computer that was NO GOOD!!!!!

    Kari 4/5/12 11:37AM
  • I purchased my Dell Inspiron 1420 about 4 years ago. Since that time, they have done nothing but time to sell me useless services constantly been seelinwhich I was gullible enough to buy....What a waste of time & money....Don't buy Dell!

    Lavender 4/3/12 10:22AM
  • Dell's Printer V515w is the worst, I have has problems from day one, I would like to be paid for the countless hours on the phone with tech's that don't understand me due my throat problems, and their lack of knownledge. Customer service no help, was unable to even obtain the name and address to send a hand written letter to the Operations Chief, in order to get this matter solved, they could not provide that information, just another link to repeat myself one more time. I will be going back to HP and getting rid of some Dell stock, due to their poor handling of a printer product.I purchased the full package to include the warrantee, computer, printer. I am unable to repeat myself time and time again, and tech's are so busy saying they are " Sorry" all I am requesting is to fix the problem. I have given my phone # serveral times, no call back, do yourself a favor and do not consider a Dell Printer, been there done that. The service is not there, and the
    level of frustration will put you through the roof.

    Marilyn M 3/31/12 4:17PM
  • WORST CUSTOMER SERVICE EVER
    Was going to buy my 2nd sell (my Inspiron 1720 is AWESOME. The customer service reps cost you 3 repeat customers. We bought 3 at once 4 years ago and we are ready to do it again... say goodby to our 3-4k Is India still a good option DELL? BTW do a good job for a customer and he will tell 1 person do a BAD job and he will tell 20 (an old sales saying in America) I personally will tell 100+ all I asked for was help installing the driver, I had tried it myself but failed. Even after telling him I was an Disabled American Veteran and needed help due to my disability!

    Anonymous 3/23/12 11:31PM
  • I purchsed my new Dell on 11-30-2011 & since then I have had to buy more programs to keepmy computer working effective. Ever time I call a technicain for help to solve a problem I have to buy more software from them before I can even get an answer. So far the first problem cost me 157.45 . Then another problem had happened on 3/22/2012 and before I could get help I was told I needed another Dell software at 239.00 So far it has cost me more money just to get any answers and it is never their problem. I have a 6 yr old Dell that I never have had a problem with and it was made in the USA not China / Mexicio. I think that Dell shoulld do more customer service & technical support without costing more money. I would never recommend a Dell to anyone and I am so sorry that I have bought the one I have now. It has been more trouble then it was worth. India is not a place that should have their tech from, the are hard to understand and only want to sell more programs that should have been inthe new computer already. I feel that I also will send a letter to the BBB.

    Anonymous 3/23/12 3:03PM
  • I purchased a Dell Studio 1735 Laptop about 3 years ago.

    A couple of months ago I noticed my laptop was getting really hot, and one day it just randomly shut down on me. I rebooted, went about business as normal, but this behaviour became much more frequent. Eventually it came to a point where I couldn't even open a webpage that had flash on it because my CPU temperature would reach 90 degress C and would shut my laptop off.

    I had enough, and took the thing apart, but it was clean on the inside, a bit of dust...but nothing that would cause it to overheat, I blew all the dust out anyway, and even put new thermal paste on my CPU and heatsink thinking it may be the culprit. But no luck. Still overheats.

    My next option was to try a BIOS update, I heard having an out-of-date bios could cause overheating issues. I went to update the BIOS, but it won't let me, because my battery won't charger over 2% and you need at least a 10% charge. LOL What a FRIGGIN JOKE!!! This is where I get frustrated. Dell puts out a product that basically automatically fails after 3 years to force you to buy another one. I have an old SONY laptop that has worked for 10 years that holds a charge and works flawless.... I don't understand why DELL won't back their products up.

    I've now been hung up on twice during a transfer between customer service reps at DELL, and am now on hold while I type this for 8 minutes.....

    So now I've been told a DELL is at the end of its life cycle at 5 years. That's it. They build their computers to last 5 years. This is absoulte madness.

    NEVER BUY A DELL!!!!!!!!!!!

    I WARNED YOU!!!!!

    Anonymous 3/23/12 9:34AM
  • Holy Crap, is there ANY way to get in touch with someone who is understandable? Snippy, irratable, and mostly incompetant.

    Will NEVER buy a Dell product again...EVER.

    Anonymous 3/21/12 11:20AM
  • Dell has the worst customer service. I have purchased 5 computers in 4 years for my children to use at college. Shortly after the warrenty expired...all 5 have had one issue after another. Customer service is a JOKE. Paid extra to spk to an English speaking person...Really...this is America!! They will nickle and dime you to death! Buy something else and you will be much happier...trust me!!

    Lynn 3/18/12 3:15PM
  • I consider DEll's service to be appalling, in all respects. Apart from getting your money, they are not interested about their customers. Based on mky experiences, Dell failed to keepany of the arrangements of the agreement made.

    I wasted many days trying to resolve various problems with very little success.

    Anonymous 3/17/12 6:17AM
  • Dear Team,

    My name is Shariq Khan and my laptop service tag no. is BNTH6Q1 ,few months ago i bought a laptop from dell in the hope of good customer service and product.but my all hopes went in vain since the day i bought this laptop.
    Few days back i called dell helpline for a petty issue that my laptop wasnt detecting the USB pen drive.i called the helpline spoke to u r executive he took remote access of my system from me and kept doing sumthing for 20 mins.Later on he asked me to restart the system again when i did so my system wasnt getting restarted.i asked him what happen he dropped the call and never tried to call me back.then again i called the helpline again told the whole issue but again listening to everything the call was dropped again.again i called helpline again same story,again i did the same and same story was going on there.i called the helpline five times and near about three -four hours were wasted and my laptop was useless as it wasnt even powering on now.
    Then i called the helpline last time and asked him to transfer my call to any of your senior on the floor,but that guy kept arguing with me and never transferred my call to anyone and finally that call was also dropped.he kept ensuring me of a call back next but as we all know "tommorow never comes"and this phrase has got high value in dell's tech helpline.

    I kept struggling with my useless laptop my self and dell never came for the rescue.Again yesterday i called the tech helpline for the issue to request and engineer visit the guy muted my call and never came back he didnt even gave me a proper hold ,i kept hanging there for 8-9 minutes and then same story call drop.
    Can anyone suggest me that have i made such a big mistake by buying a dell latop that i have been punished so long .Shame on dell and shame on your helpline if you guys cant resolve such a petty issue or if you guys are not capable of resolving these issues what you people are doing there.

    I admit that i have made a big mistake of buying a dell laptop but plz dont punish me so badly.

    Regards
    Shariq Khan

    shariq 3/16/12 1:58AM
  • I bought a Dell product this winter. It was an XPS laptop. The laptop arrived it seemed in a good condition. However once I started to use this laptop I have noticed that the monitor causes my eyes to physically hurt and the hurt remains in my eyes for several hours/days after. I am an IT professional and I work with computers all my life and this is the first monitor that I ever used that hurt my eyes. I went to a doctor and doctor told to discontinue the use of the laptop. When I called customer service, an Indian person that barely spoke English answered. He told me that he cannot help me and that I should just put up with this. This is disgusting, the worst company ever! Please avoid ever doing business with this company and they have no regard for their customers and only care about the bottom line.

    CYPT 3/9/12 7:57AM
  • WORST CUSTOMER SERVICE EVER!! They are SO RUDE AND CANT UNDERSTAND A WORD OUT OF THEIR MOUTHS.

    Casey 3/8/12 5:29PM
  • Now waiting for the Dell USA tech to call me back. Spoke with several customer service and warranty Dell reps. The initial warranty guy kept telling me that it wouldn't do me any good to speak to a supervisor. He kept saying I spilled something on my laptop. I never spilled anything on it! The power supply will not charge my battery or power up the laptop. I can charge my battery in our other laptop & use it that way. He says it will only cost $358 to replace the keyboard, touch pad & motherboard. He said, "the spillage must have happened when I didn't see it". Really? Grrrrrrrr. Did I mention that 10 minutes prior to the "spillage call" that another Dell rep had called to say they were repairing the motherboard, keyboard & touch pad and that I could expect my laptop back in 3 to 5 days?
    Dell in the 1990's had terrific customer service. Now it is terrible!
    This is NOT looking good!

    IrishPam 3/6/12 3:14PM
  • When I bought my Dell Precision workstation in August 2009, I paid for 3-year NBD Service (Next Business Day Service). Now, after 2 1/2 years, my computer failed -- it won't start. In the NBD documents, it states that it comes with 24/7 service. When I called the service, I was told that I don't have adequate level of support level and that I need to call the next day (not 24/7 anymore), to a center outside of United States. Needless to say, none of this was mentioned, disclosed, or available as a option when I was making the purchase 2 1/2 years ago. Furthermore, the representative was rude and tried to get rid of me as soon as possible. What is the point of paying for NBD, if Dell then does not honor the terms, or changes the terms arbitrarily during the 3-year period ? This is a breach of contract -- I am not buying from Dell again.

    pixelator 3/5/12 1:00AM
  • I bought my laptop from Dell, because I understood that they could track it if it ever got stolen. Well its been stolen....but I cannot contact them because their contact pages make it impossible. For heavens sake, I haven't got tag numbers or anything else for the computer - I only have an old invoice number. I won't be replacing with a dell laptop now - there's no point. Acer will do just as well!

    disgruntled me 3/2/12 9:32AM
  • I have been a loyal Dell customer through the last 10 years or so, ordering most if not all of my computer technology through Dell. I'm doubtful that I will continue this after the very poor customer service I received in the last 10 days.

    I had completed payments for the amount of credit I used. I went out to the website to stop the automatic payment I'd set up monthly. I logged in on the website for Dell Financial Services to the page that shows my account information. On the right there were very few options - one of which was auto pay and another frequently asked questions.
    I went to frequently asked questions and determined from there that the only way for me to stop payments was to fax a form back. Here is a quote from the customer service question responses:
    "Simply download and complete the appropriate AutoPay form below, sign it, and fax it back to us at 512-283-1854. Then, sit back and relax. We’ll take care of the rest."
    I did that. Then more recently, I received an email stating that my payment would be debited again on March 1st, contrary to the fax I sent. So, I called Dell Customer Service, wherever in Asia that the call center happens to be. The nice girl I spoke with told me that my fax had been received and NO PAYMENT WOULD BE PROCESSED on March 1. She assured me of that.
    Yesterday was March 1st. I have been watching my account and noticed that once again $100 was taken from my account. Today I found out that it was in fact paid to Dell Financial Services.
    This is unacceptable customer service. Not only was the website difficult in terms of finding an appropriate means of turning off whatever I'd set up. Not only did I send a fax I didn't need to send. Not only did I call to VERIFY with YOUR CUSTOMER SERVICE REPRESENTATIVE that 1) the fax had been received and 2) the payment would not be made in March. But THEN TODAY, I call and it will take 2-3 weeks to get a refund.
    How is it that when I called several days ago, the AGENT or REPRESENTATIVE to whom I spoke couldn't have seen that the charge was still active? She verified the receipt of the fax I sent. Then she stated with full confidence that the email I'd received was in error and there would be no March payment from my bank.

    tom9170 3/2/12 9:19AM
  • Spent about 50hrs trying to solve an issue created by sales person with very limited language. Nothing achieved

    Customer 3/1/12 2:03PM
  • I needed a new battery for my Dell Studio 17. After waiting on the phone for quite a long time I spoke with a gentleman who had a very heavy accent making communication very difficult and frustrating. The call took 45 minutes to complete; all I wanted was a replacement battery. I received the battery a few days later, (my name was misspelled), but had to field two calls from the heavy-accented gentleman lasting about ten minutes each before I received the package. Then he called me yet again to see if I had received the package. I had asked for him to email the receipted invoice to me and gave him my email address. I did not receive the invoice and had to ask to have it sent again; he had sent it to the wrong address. He said he did not understand why I needed a hard copy of the invoice - geez, who doesn't want a receipt for products they purchase. He kept repeating "We are always here for you, don't worry." I own a business and don't need to tie up my time trying to communicate with someone who has difficulty speaking and understanding English. I nicely explained this to him, and his reply was "You can be guaranteed an English-speaking customer service rep. by buying a one-year contract with Dell". Horrid customer service Dell!!!!

    JAG 3/1/12 8:55AM
  • Dell's 7 day return policy is appalling. 7days is not long enough when you have to work and they close at 5o'clock. They do not put any customer information in the package to let you know where to return it to. Then they won't even exchange the goods for the correct one because your 7 days is up.
    How can you call this customer service...JOKE. A company as big as Dell should learn how to look after their customers...they SUCK.

    .

    Angry 2/28/12 11:59AM
  • Dell is now selling "North American Customer Service." For $99 for one year or $229 for 4 years, you get to talk to someone that actually speaks English. That's in addition to the money you have to pay just to speak to their horrendous customer service in the first place. Talk about adding insult to insult, Dell has decided to pad it's profits by selling a solution to a problem they created. This is just one more reason why I will never buy from Dell again.

    BDI 2/23/12 7:26PM
  • Being in the military and a pc gamer I always wanted the ability to game and go at the same time, which is why I always wanted a alienware laptop. I looked into it and decided to get a Alienware m17x r2 model. Since the get go of having this laptop for the past year it has been nothing but problems after problems. Just getting the laptop to me took a month in the beggining and during that month time they counted it towards my year warranty which I think is bs considering I didn't even have the laptop during that time.

    To go into detail about that, I ordered around christmas of last year, hoping to get it shortly after the holidays. Two weeks ago by without any kind of update on what is going on with my system, I finally call and ask what the delay is. They then proceed to tell me that the sandy bridge i7 chip sets are on backorder and there is a problem with them so I won't get my laptop for another 2-3 months or so I was told, So I asked if they can just change the processer then? Which they were able to do, but the phone process itself and to find this all out took me a good 2 1/2 hours. Not to mention it still took a month pretty much to get to me, I didn't recive it until the 3rd of february when like I said, I ordered it originally in december, even give or take the 2 weeks that still puts me in the middle of jan.

    So finally I get the laptop and right from the get go it has some battery not charging issue... What the he--?? So I call support, another 2 hour process it seemed, just to tell me that my drivers weren't updated (umm isn't that what the cd was for that it came with??) So after going through the process of reinstalling drivers, flashing bios's, etc I finally have my working laptop. Not for long... about 2 months in my graphics card fails on one of my radeon 5870m cards, MAJOR overheating issues causing stuttering and throttling of my gpus. So another 2 hour phone call to support, only for them to tell me it is a driver issue... Well I begin trying to play games again, and the same issue happened overheated, and throttled down. Finally I get on support and tell them ok look here is my gpu-z temps, obviously 110c is too friggen hot for a those chips. They then agreed that the graphics cards were an issue and they would be replaced and would send a tech out. Well the tech failed to show up from 9am to 1pm three days in a row and two weeks from when this problem was reported. Not to mention when the tech did finally come out, I asked him if he is used to working on the Alienware models, and he said not really but it seems simple enough (What? they have no experience with the different system types, I mean ok yeah they are similiar on the insides, but what if there was something he wasn't sure about? Shouldn't they have training?) Anyway after he fiddled with it for almost an hour just to figure out where the gpus went (Which might I add I pointed out where the gpu's were located since I had crossfire and I told him it was my primary card that was overheating) So nothing but trouble after trouble so far.

    few months later, my ac adapter isn't being recognized and the battery won't charge yet again... this time support after troubleshooting through there little booklet im assuming, finally finds out that my ac adapter isn't bad, my battery isn't bad, but my motherboard power supply unit is faulty now... So another repair tech needs to be sent out because yet again and this time because there sensors on the psu is very faulty and gives bad readings on the Flextronics/Delta ac adapters, not to mention it's a common problem on the Alienware m17x boards. Which I did self research beforehand and actually had to tell the service rep who barely spoke english what the problem was by my own self troubleshooting, even though I still had to go through those steps, even though I already knew what the problem was...


    So nothing but hassle after hassle, and my year warranty is almost up... Im giving up on Delienware/ dell in general, if I can't fix my laptop on my own in the future and need to just replace my laptop, I will be buying from somewhere else, I heard Asus is pretty good.... But that was my rant and issues with Dell.

    Bottom line:
    Horrible Customer Service
    Faulty Hardwire/software (Drivers that are older than 2 years for graphics cards???)

    Never again.

    GRobbie 2/23/12 11:54AM
  • What incompetent people! I am 8 months pregnant and for anyone who knows sleep does not happen often. I had some ass call my house at 12:30am to check and see if the problem was fixed with my computer after I had spent almost 3 hours yesterday on the phone trying to get someone to understand that the computer had a hardware problem that was under warranty and needed to be shipped out. I spent 2 hours on the phone today trying to reach someone to get a refund for the software problem that they charged me for. I will never buy a DELL again! They really need to stop shipping jobs overseas.

    Almost a Mom! 2/22/12 1:24PM
  • How incredibly frustrating to get through all the automated nonsense nonsense on the phone only to reach a person that I can barely understand! I was obviously speaking to someone in India on a very fuzzy connection and had to ask him to repeat himself over and over again. He referred me to another agent to help me further and his English was worse and he spoke even faster! Both men were polite and tried to help but it was difficult for all of us. All this for a for a simple power cord replacement that has been delayed 3 times already. If I have the same experience with Dell support in the future it will be my last order. Do we not have people who can actually speak English to take these jobs!!

    Anonymous 2/20/12 6:23PM
  • After Dell's Transfer crap i wanted to throw all my dell stuff out site the door and light it on fire. Because i was Hanged up on and was acted appon by a very rude agents and a Supervisor i will rate this company really low because of the fustraition they have caused me today :)

    DELLSUCK6566 2/19/12 8:30AM
  • after the catalogue of events below I don't trust Dell.


    1. Ordered Computer
    2. No tracking details or any other communication from Dell.
    3. When queried had to give details 3 times. found card declined but after such poor service cancelled order.Received written communication that this was done.
    4. Dell did not cancel order but took money out of my account after the cancellation.
    5. Phoned to complain was insulted called stupid and had very sarcastic responses had mu questions avoided and was told I would have to return the machine after it was delivered.
    6, Wrote to Dell about this received response the day after saying they would cancel the delivery without consulting me.and refund once they had the machine back.
    7. Delivery was not cancelled by Dell so machine was delivered.
    8. Raised several complaints but always received response that I have to follow Dell Policy.


    I would now like to get answers from someone senior in Dell on the following.


    1. Is it the policy of Dell to take money from people for cancelled orders.
    2. Is it Dells policy to insult their customers over the phone.
    3. Is it Dell's policy to deliver cancelled deliveries.
    4. Is it Dell's policy to change the conditions of the delivery without consulting the customer.


    If not then why is Dell insisting on following policy now. Is this simply because this is what suits Dell rather than the customer.


    We seem to have reached an impasse as I will not trust Dell to do what they say and therefore will not return anything unless I get my money first and Dell will of course continue to say they must follow procedures despite not having done so far. Therefore all I will do is pass on all the information to every consumer group I know and as I work in IT will be letting everyone in that field I know what "service" to expect from Dell.

    sabart 2/14/12 7:57AM
  • Went online & got approved for $3,000 then the information was lost (approval was documented & saved. When clicking to agree it suddenly stated the time expired. Went on the chat line to figure out what happened and the representative asked me some questions that raised some red flags. i gave exact specs & detail twice but was offered something completely different. I am wondering if this person even paid attention or did not understand what i was explaining. Then they could not find my information yet again on the system and stated they would call within 15min. Not one phone call. I called 2 days later, was transfered to the wrong dept./ representatives cut me off constantly & was just extremely rude. Finally transferred yet again to a rep that was helpful but they still could not find my credit approval in the system but was pushing to have me purchase with a credit card, debit or to use someone else's social security card to run a credit! HELLO!! MAJOR RED FLAG. Tried the online service again and suddenly it stated I had no credit limit in the system! What the heck happened to the approval for $3000 from two days prior?? If this is happening b4 making a purchase, what would happen if there are tech issues?? I was left stressed & wondering if my credit will be jeopardized. I will have to keep a close eye on any odd activity for next few months. NEVER GOING TO DELL AGAIN!! going to where service never failed= Best Buy"

    Anonymous 2/12/12 4:02PM
  • very site. contacthelp.com is awasome.

    Anonymous 2/12/12 4:24AM
  • Dell hungup on myself 8 times in one day,new computer doesn't work.. rude they tranfer me from one dept.etc.... I'm 76 years old female get talk to by dell in the rudest tone and then get disconnected as they say

    usmcjm6 2/10/12 8:03AM
  • In the fall I called Dell to reorder ink for my 946 All IN ONE PRINTER.The Indian sales rep told me I could update my printer for the price of my new ink order.He told me I would have all same uses on this new one as my 946.I bought it.He sold me a v505 and Dell sent me a v515w and the software for the V505.When I contacted tech support they told me it was an upgrade of the V505.I cannot perform the same tasks as I had before.The Indian tech had me online for an hour and a half trying to download all the tasks I needed.He couldn't do it.Finally he said the would send me a replacement.Arrived in 22 hrs.This replacement did not have a printhead in it. what the hell.I'm packing both units up and shipping em back and they can cram em.They pulled the good old bait and switch on me. So now prospective customers, RUN away as fast as you can.
    Got me a new HP on order and damn site cheaper than these Dell products. The ink is cheaper also. Check out Amazon.com for both.
    Also Dell should get people that speak good english so we Americans that have Dell products can clearly understand them...

    bun953 2/7/12 12:52PM
  • I am EXTREMELY dissappointed with Dell's Customer services. Having bought my first Alienware laptop from Dell, I enjoyed 1 full year of usage with minimal problems and was pretty satisfied with the machine itself until just recently i experienced hardware failure. After calling Dell and appointing an on site technician to repair my system, not only did he took 3 days to actually identify one minor problem, he also caused TWO additional issues for my laptop.While replacing my Old Motherboard for a refurbished ones,This technician also took my old 240Watt PSU and provided me with a never one which doesnt seem to fit at all even after getting the 3rd replacement for it. Having damaged my hard disk while disassembling my laptop, this idiot has the balls to blame me for his incompetence. Thankfully i was patient enough to listen and just acknowledge it. Upon booting up my system for the first time since my repair, this faggot ERASED my entire harddisk WITHOUT my consent even though i asked him to allow me to back up my files ONLY BECAUSE HE HAS ANOTHER APPOINTMENT AND HAD TO HURRY UP THE PROCESS! To make matters worse, i have my 2 years worth of PortFolio inside of it and there is literally NOTHING Dell can do to get me back my 2 years worth of hard work! Stereotypically, my technician HAD to be an indian like most of the folks here so PLEASE, Get a grip on your services and start providing us customers with PROPER services. I did NOT pay 3k USD for this crap!


    P.S: The Technician was extremely rude as well and he barely knows any manners ( does not take off his shoes upon entering/Yells loudly in my house)

    BillyXq 2/5/12 8:36PM
  • On the 24/01/12 I went online and ordered a desktop computer from Dell Au.
    Within 24 hours on the 25/01/12 I received a cancellation order from Dell because I had not followed their ' verification' process of calling them and verifying the order by phone.I had no problem with that,my mistake.
    However I was not impressed when I found out that Dell had proceeded to debit my credit card on Friday the 27th of Jan.
    On the 28th and 29th I logged into Dell to view the status of the order and found that all details previously entered,had been removed and the account clearly stated that I had no current orders and no orders made for the previous 45 days.
    On the 30th of Jan I lodged an online complaint with Dell via their customer service requesting they return the money taken from my credit card.
    After finishing afternoon shift,I accessed my emails to see if Dell had replied:nothing.
    Out of curiosity I logged back into the Dell account and found that had rebuilt an account in my name with a different order name to legitimise the non-return of my money.
    Their IS VERY CLEAR evidence of FRAUDULENT ACTIVITY taking place.Everything has been recorded and clearly shows that fraud is taking place.
    Dell cancelled the original transaction
    Dell then set up a fake account,in MY NAME and proceeded to process that account.
    This means that they debited my account to an order that I did NOT place (this second order)
    An electronic paper trail now very clearly exists.
    In creating this second account to replace the original order;they cancelled,they have accessed my credit card without permission.
    This very clearly an un-ambiguous action that no longer leaves any reasonable doubt.
    There are some very serious issues here.
    As a consequence I have now begun the process of proceeding with formal complaints to the relevant statutory authorities.
    Only by formalising these issues can it be entered as a matter of public record.
    What companies Like Dell clearly don't understand,is the power and reach of the internet when it comes to issues such as these.
    Tools I very much intend to use.
    Where corporate practices clearly are designed to mislead consumers and are clearly fraudulent in intent,then the corporation involved needs to be exposed for those practices.
    As this corporation is headquartered in the USA,then formal complaints will be registered with their statutory authorities and requests made for further investigation to see how widespread these practices are.
    At the end of the day the formal process of complaint may not resolve the issues raised,BUT they will become a matter of public record

    mike 1/30/12 2:52PM
  • Terrible quality and quality control.
    Just got a brand new notebook Vostro 3350, AC adaptor and mother board faulty on first day use, experienced blue screen. Had to wait for 2 business days when it was suppose to be next business day warranty for servicing. Due to lack of parts. After repair problem persist and worsen as the system could not shut down. I requested a refund, I was told no refund or 1-1 exchange is accepted. I had to endure another repair before the refund option become available. On the second repair , the problem persist and the laptop still had BSOD blue screen. Finally a refund was allowed and still a charge of $60 had to be paid in order to ship back to their warehouse. Not only is the laptop unreliable. The additional payment is totally pointless as the customer suffered at the end of the day because of the poor QC yet still must fork out extra money which is not the consumer fault in the first place. Think twice before submitting your orders!

    HL 1/24/12 4:48AM
  • I ordered a monitor from Dell it arrived within 2 days but with no power cord. I requested a power cord straight away and after 2 weeks it hasn't even left the factory. The power cord was supposed to be included and the monitor can't be used without it. If I ring Dell Customer service they say they will ring me back but never do. This is intolerably poor service from Dell!

    JJ 1/20/12 3:41PM
  • Dell Service is just amazingly poor.
    I want to know why my laptop battery died after 18 months.
    One tech told me not to insert the battery at all if I use the computer while plugged in.
    Another told me to always keep it in the PC and use the battery almost up before plugging it in.
    One tech called be at 6:20 am on a Saturday morning and hung up when I insisted on knowing who was calling (caller ID said "unavailable."
    I will never buy another Dell product again.They have such low regard for their customers when it comes to service.
    I just tried to get this message in to Dell but their website simply doesn't allow any place to complain.

    Ella 1/18/12 5:38PM
  • dell has the worst customer service ,tech help and shi--y products out there! Where the h---l are they located or need I ask!? WTF! MONEY WASTED!!!! DONT BUY IT!!!!!!!!

    jadeheart911 1/16/12 10:06AM
  • After 8 phones calls to Dell support, after "wasting" close to 12 hours of my time on the phone I finally figured it out..I should have gone with my first instinct and gone with an Apple computer...monitors still not working, changed cables on each of my monitors a dozen times...repeated same nonsense on each call...Dell support's favorite expression..."we need to excalate this problem up the line"...just a B/S way of making you think that your important enough for "YOUR" problem to be resolved by a higher authority.. and now I wait again for a excalation group to call me again to let me know I am so important that they will send me a new monitor.
    What ever happened to Dell. You used to buy a computer..unpack it ..connect a few cables and away you go..
    Would Michael Dell accept crawling under his desk a dozen time at 2:00am (as I do work during the day) to connect and disconnect cables...I doubt it.. Will say I sold the Dell stocks that I owned.
    Not one real honest apology as yet.

    Wandy1 1/9/12 11:23AM
  • Where do I begin...hmmm....I was sooo excited to be given an XPS laptop with I7 processor as a birthday gift in Sept. I was soooo bummed out to have to call Dell Tech Support in October ( 1 month later) due to my computer freezing. The first rep told me that I did not have software coverage and that I had to pay $250 to speak with someone. I was totally shocked because my father advised that I was fully covered. So I mentioned this to the rep only to be told nastily that I don't have coverage and that she didn't know why I can't pay the $250. I ended that call. I called back the next day and was told the same thing but in a nicer way. I was told that it was a software issue. I told the rep that my fiance knows a bit about computers and thinks that it is a hardware issue. The rep disputed it saying the code indicates a software problem. I need to pay $250 and I could make payments if necessary and that was the only option I had. I did not feel comfortable with what I was being told so my fiance took my laptop in to a servicer. The servicer said that he didn't want to touch my computer because it was new. He said that we should box it up and send it back to Dell with a note saying fix immediately. My fiance told him what I was told by Dell and the servicer looked up my service tag number. Based on my number, I did have full coverage, not only that,he determined that it was not a "software" issue but a hardware issue. After hearing this my fiance called a different number on a Wednesday...got thru to the technical dept. who apologized for the previous calls. He also confirmed what the servicer said and my fiance suspected...it was a HARDWARE issue. So, I was supposed to have a Dell tech call me Friday and come out because I had next day support. The tech called...he did not know my name nor what type of laptop I had..nor what he was supposed to be doing. He was not able to service my laptop (so much for next day bus. support) I was disappointed but asked to set up an appt. for Monday. The tech would not commit to a time. He wanted to call me on Monday to see what would work for him...however he said he would note my account that "I" wanted to change the appt. I was livid. I called Dell...again...I was told that they would arrange for a different tech to come out on Monday and that he would call me. Lo and behold..today I received a call...it was the same tech and he had the same indifferent attitude. There was no way I would allow this person in my home. So, I immediately called tech support again to cancel the appt. and demand a different tech. I was told the same thing...that a different tech will call Tues. (tmw). This is the absolute worst experience I have had with a customer service department. If I made this purchase it would have been sent back! The plot thickens.

    lyricalaugust 1/9/12 8:41AM
  • Dell Customer Service is a JOKE!!! Not only do I get hung up on but getting any sort of answer is a run around. The "Out of country representatives" with "America" names are HORRIBLE! They read from the script and don't follow through with any changes you need.

    Problem 1: I ordered a computer and they screwed up on the order so i had to cancel it and reorder it.

    Problem 2: Once I got the computer it turned out to be the wrong one meaning the sales rep had screwed up again. So I had to return and send the computer. I was unable to order the correct computer until the wrong one was back in the system this took about 10business days.

    Problem 3: Once I reordered the computer they made me pay a additional amount because they "could not" credit the money already paid to the new order. They told me this money would be credit back to my visa in a few days. It has now been over a month. When I called I was told by "Gregg" (obviously not his name) that he would take on this case no matter what. Well its been over 2 weeks now and the money has still not been returned.

    Problem 4: So today 1/6/2012 at 8am. I call to ask about this money and they tell me its going to take 10business days. I tell them this is not what I have been told and this is unacceptable. She then tells me to me to speak to her in a professional matter so I request to speak to supervisor...I then get transferred to a line telling me the business hours are 8am-7pm and "unfortunately" i am calling on none business hours. I was then hung up on.


    I have never been so disappointed with the overall customer service that i have received from dell. I love the computer but HATE the service they provide. If they had a better team and better script then MAYBE it would be decent. But as of today they are HORRIBLE HORRIBLE HORRIBLE!

    If you are thinking about ordering a computer don't you're better off going to a store. In my case i needed a special built computer for my job but if I had to do it again I would have to go with another company. The customer service is unbearable.

    Sidenote: When they sell the computer they have a american do it but for everything else the phone call is sent to India.

    **********STAY AWAY FROM DELL CUSTOMER SERVICE****THEY DO NOT CARE OR FOLLOW THROUGH!!!!!!!!!!!!!!!!!!**********

    WASTE OF MY TIME 1/6/12 6:47AM
  • Will never attempt to buy a Dell again. The first computer was sent with a faulty fan in the GPU, which overheated and burned up. The GPu was replaced only to find out that the motherboard was faulty as well. The second computer arrived a month later, however the swapped the GPU for a lower priced model because they did not have the original in stock. A month and a half later, I still do not have a computer. Thanks Dell.
    The language barrier is absurd, as well. I do not blame the workers, Dell set up the call center. But not being able to effectively communicate makes conflict resolution impossible.

    Nerd 1/3/12 6:19PM
  • I bought a new Dell Inspiron one in July 2011. It kept crashing. I notified DELL and it took them 2 months and a service call to change the hard drive on a brand new computer, to figure out the computer was faulty. I called many times and spent many hours on the telephone attemting to resolve this issue. It was not worth the great deal I thought they were giving to me. When I have a question or problem with a program the interaction with DELL has meant hours on the phone and people that do not know the product. I will never buy another DELL computer.

    Anonymous 1/2/12 1:16PM
  • I called customer service (in India) and they didn't want to help, so they forwarded me to a recording that played music and told me about how going online I could track my order etc. My order was missing a mouse I ordered. I waiting and counted 15 full minutes and never did get off the recorded music. I call back and again got sent to the same recording. In frustration I called Dell sales people and they told me the mouse I ordered had been discontinued and I order a new one. If you ever buy anthing from Dell, just know that the call center in India has people who don't want to work and will send your call off to oblivion instead of trying to help you.

    Ferris 12/23/11 5:25PM
  • I called to simply order a replacement battery. They claimed they had none (after being routed to 4 people). They then hung up on me just after they claimed their boss would not provide one unless I shipped the computer to them. worst service I ever experienced.

    engineer 12/22/11 10:53PM
  • Dell Sales guys in India, Bangalore and other places in India were hopeless. They were not knowledgeable about customer's requests of harware and software. They need more training on software and hardware. Very slack in replying to ur query. I had problems 2 time small business machines sales.

    Tamilian 12/22/11 5:41AM
  • I have always bought Dell, no more, each call for a repair is one to four hours. I can not understand most of the service reps due to them not speaking English in a manner that I can understand. I have had 4 differant answers for the same question. They disconnect the calls, they are more about selling than repairing, it is rather sad because they once were a great company.Saving money by out sourcing seems to be a very bad move for Dell.

    Hello sorry what? 12/21/11 8:34PM
  • Twice now, I have had a technicl issue with my new Dell desktop. Both times they have tried to sell me a software maintenance program for 1 yr. rather than answer a simple question. It seems that technical support is just a front for the sales department. My last issue was a very simple question about a magnifier appearing on my screen. They would not help me unless I signed up for a software agreement. I hung up!!! Turns out it was just a function on my mouse. Easy to disable. Seems like Dell are a bunch of money grabbing East Indians, because that's all you get to talk to. Any more honest American's working at Dell. If they only want to sell to East Indians..good luck. This is one Yank who hates their customer support tactics. Make me hate East Indians too! Sorry, but you folks created this momster!

    Anonymous 12/21/11 8:26PM
  • Ordered Office 2010 download package. Order sat in order processing for 4 hours and I did not receive my download link. I called and I was told I would receive my download think is 2-14 days. In this day and age, who has ever heard of 2-14 days for downloadable software purchase? I cancelled and went to amazon and had my downloadable Office 2010 in 2 minutes. For a company like dell, with all it's supposed computer power, downloads should be almost instantly available, what gives with that?

    lifestylesports 12/21/11 7:34PM
  • I was just informed that my order, #878322762 was cancelled 4 days after it was placed because Dell claims to have made a mistake in pricing. These were to be Christmas gifts and 1. I did not receive a cancellation in a timely fashion and 2. since when is it the consumers fault for their pricing mistake? I would think that with all the revenue Dell brings in, they would be able to honor prices that they list their items at, mistakes or not to keep their customers happy. Advertising items at a certain price, allowing a customer to open up a credit card to pay for it, then canceling the order is FALSE ADVERTISING, and unlawful. Worst company I've ever dealt with.

    tsimma 12/20/11 7:24AM
  • Dell service and support is horrible,I have personally dealt with dell many times with a few different issues.They have hung up on me and wasted hundreds of hours on simple problems,anyone who says dell has good support either never had an issue or is just plain lucky.I am in the tech biz and dell support are about the worst I have ever seen.No one is perfect,But dell made me wait 2 weeks and waste 15 calls over a simple ram issue,also they never call when they say and always make you wait forever,like your time is worth nothing.

    Tech guru 12/19/11 6:15PM
  • The only company that is worse than Dell for customer service is Verizon Residential. I ordered a laptop for my son for Christmas and it arrived damaged and missing the personalized nameplate. I have been on the phone for MORE THAN THREE HOURS now, being transferred over and over and over again, not to mention being hung up on. This is my third Dell product but I WILL NEVER buy another product from Dell. It is simply not worth the agravation. Buyer beware!

    DHaven 12/19/11 11:24AM
  • my company paid extra for Dell Gold Support. The first time we called they said they never heard of it and hung up on us. Way to go Dell!!

    Anonymous 12/19/11 8:11AM
  • I purchased a Dell once, that was enough. The customer service organization would not consider assisting me with the non-working computer the day after I purchased it. What they did not realize I took that experience to the organization I worked for and they cancled the purchase of 750 computers. That was a few years ago and I tell everyone I know that is considering the purchase of a Dell of my experience. Look at the comment ratio regarding service on this site, over 90% negative. Why is this company still in business?

    welchst 12/18/11 1:04PM
  • I will never EVER buy another Dell. They have the worst customer service ever. I had my Inspiron laptop for a little under two years, and had purchased the extended three year warranty. The screen went out, and was still covered in the warranty. I called the company, they sent a guy to my house to fix the computer. He fiddles around with it, and lo and behold didn't have the parts. He said he would let Dell know, and if I had any problems to call him. A week and a half later, nothing from Dell. I called Dell customer service one more time, and they told me that I needed to mail my computer in. No big deal. I paid shipping, no problem. They had my computer for over two weeks, and told me that I owed over $500 to get my computer fixed that was still under warranty. They never said one word about the screen, but said that I had spilled something on my keyboard and that it would have to be replaced. ( I had never spilled anything on the keyboard, it was in perfect condition.) I called repeatedly asking to speak to the manager to get the situation resolved. I kept getting bounced back and forth between the same two people, probably in neighboring cubicles, and given the same memorized crap answer regardless of what I told them or asked them. In the end, I had to pay the money in order to get my computer back. It works, but what do you know, it still has the same keyboard. DO NOT BUY A DELL!!! If I could give them a negative rating, I would.

    anonymous 12/16/11 8:07PM
  • The company has not responded in good faith despite my having to deal with multiple technicians and transfers, a recorded message I left pleading for help, and an online request for help. All of these efforts have been met with obfuscation, outright rudeness, or absence of any response whatsoever.

    Anonymous 12/14/11 5:59PM
  • Ordered an alienware laptop online from Dell. Bought on a Dell preferred account (credit). Waited 5 days and the order was still processing and had not received any confirmation or notice about the order. So I called Dell to find out that there had been an error and the order was not placed. I then proceeded to place the order over the phone. They decided to give me free overnight shipping for the inconvenience. The laptop arrived in about a week, and seemed to be right; however, after opening it I realized that all of the keys were in Spanish and the startup menu to set up the laptop was in Spanish as well. So i spent 2 1/2 hours on the phone with Dell to discover that my order had been swapped with someone else's order. So my laptop ended up in Spain. I had to replace the order AGAIN over the phone, and all they said they could do for me is free overnight shipping again. After the order was placed, I checked its status online, only to see that its shipping was listed as 7-Day Shipping...So another 2 hour call to Dell corrected the mistake. Still, the only thing that I was offered for all of their mistakes was free overnight shipping. My laptop will now arrive half a month later than it would have originally arrived. Dell seems to have no interest in keeping their customers. I will never order from Dell again after this laptop arrives. I just wanted an Alienware laptop, but it isn't worth it to receive this kind of treatment and customer service.......

    Zeushulk 12/14/11 1:44PM
  • I am texting this from my smartphone as my piece-of-crap inspiron 6400 dell laptop does not. Work and the company is lax in complying w/my extended warranty which expires 02/02/12. I have no confidence dell will resolve my hard drive issues before that deadlne. I was shocked to find out from an outside tech that the inspiron I purchased in 2007 was actually a model that premiered 2005 and was already obsolete when I purchased directly from dell by phone. The sales person led me to believe I was getting brand new top of line. In the last 18 months I have nneede4 mother boards, 2 harddrives, 2 screens,5 wifi cards, 2 keyboards.
    Currently I spent 5 hours on phone on Saturday, was transferred 7 times, performed 3 diagnostics w/ 3 different Indians only to be told an onsite tech will determine if I can get a refurbished replacement when all diagnostics say the hard drive is damaged. I have no confidence in a refurbished computer as all the replacement parts are refurbished and the computer has not worked longer than 2 weeks when their techs come out to fix this model. The last tech said the wifi card is all wrong & doesn't fit properly...that is encouraging as it is the same as the one dell sent with the machines...the techs don't even know the models they are repairing. Not to mention after being seerviced in Texas for over 2 weeks, this computer being fixed w/refurbished parts came back w/ a dvd drive that doesn't open properly an sd and thumbdrives that no longer work. A dell tech was supposed to contct me after this last debaucle and after 72 hours no one has called. I am thinking a new computer is in order and it will not be a dell.

    bad kitty 12/13/11 11:15PM
  • Dell has the worst customer service I have ever experienced. I was told just yesterday that the monitor I bought from Staples that broke, just died, would be replaced with a "refurbished monitor". They were telling me in effect, that their warranty didn't last two weeks!

    I took the piece of junk back to Staples and replaced it witha an acer.

    In the past, I found Dell's computer to be long-lasting and reliable but that's the past.

    Tired of talking to Indians? Don't buy Dell; their products come from hell.

    Smartconsumer 12/13/11 8:50AM
  • Historically, I've bought Dell computers (lots of them) BECAUSE of the customer service but no more. In the last 2 years, it has been awful. The folks don't speak clear English, the answer is always "no" and it is clear they do NOT give a hoot. No more Dells for me. So sad; it was once a GREAT company.

    Debra 12/12/11 6:03PM
  • I am not a native English speaker and do not mind speaking to Dell’s customer services personnel from India. However, I have always had problems dealing with Dell’s customer services system. I have never be able to get my problem solved in less than two phone call and less than one hour each. Most of the time, I gave up spent the money to buy a new hard drive or CD drive even though the systems are still under warranty, just to save hours of speaking to Dell customer services representative without getting a result. When there is software problem, I just re-install Windows instead of spending hours talking to Dell’s representatives!
    I figure here is the standard of operation at Dell’s customer services department: An automatic system receives customer’s call. It gets customer’s number and puts the call on hold while passing to a live representative. After 5 minutes, a live representative picks up the call, asks for the same information and the nature of the problem and puts the call on hold while passing to another representative. Ten minutes later, another person picked up, ask for the same information along with the system’s information. He or she will then ask for specific issue. Once known, the person politely asks the customer to hold while consulting with the database for about 10 or 15 minutes. He or she then comes back and ask the customer to hold again while talking to a supervisor, and so on. If the customer is lucky, the call may last about 45 to 1 hour and the customer services personnel will tell the customer that he or she will call back. Most of the time, the call got cut off while the customer is being put on hold. When that happens, another call will have to be made and another hour wasted while problem is still not solved.
    I hope all US customers realized how Dell treats us! I felt cheated every time I call Dell’s Customer Services. Sad!

    Unhappy Customer 12/12/11 8:34AM
  • All of their customer service is in india, and I can not understand them. They have no USA customer service. I bought a program with my computer and did not get the program. They want me to call the company for that software and talk to them.

    Big Jon 12/9/11 10:36AM
  • I will NEVER purchase anything from Dell! They have the worst cutomer sevice ever! They do not care about their customers at all. I had someone still my credit card information and make a large purchase! Trying to resolve this was HELL!!!!!!!!!!! I was hung up on three different times, transferred more the 15 times, and every department said something different. They do not even know their own policy's or care about the affect fraud has on a person. Plus you speek to people from a third world country, that you can not even understand! Worst experience every! Im going on day three and my issue still ins't resolved. YOu would think such a large company would care about their customers. THEY DO NOT! they just want your money, and could care less about anything else!

    Dissapointed 12/6/11 10:46AM
  • Total fiasco...Dell shipped two systems to wrong address...two lids to wrong address..after we were assured problem had been rectified. Does Dell have anyone working in the United States.Purchased last anything from Dell

    Anonymous 12/2/11 3:58PM
  • HORRIBLE> WILL NOT BUY ANYTHING FROM THIS COMPANY> Tried to report a fraudulent bill and they just keep revolving the phone to the next tree. They need to get some human beings. It is rude to use the customers time (2 hours and still no resolution) to solve problems they caused. They deserve to go bankrupt.

    Anonymous 12/2/11 10:22AM
  • Calling it a technical support is the biggest and most merciless joke. No further comments.

    Stanislaw Wolski
    P.S. Don't buy Dell. I bought 4 laptops and one tablet and that is it, no more.

    Stan 11/24/11 4:53PM
  • My problem wasn't with customer service but with their horrible website (for a COMPUTER company???) that either on purpose or a messed up system, they charged my bank card for the entire purchase even though I clearly and carefully put the charge amount in the field and the finance amount in the proper field. OH sure..they ran the entire cost of the laptap to my bankcard. What a mess. Got so mad I cancelled their order and bought another brand.

    Pamela D 11/22/11 8:06AM
  • Dell warranties are a joke. Had this dell laptop only six months when the hard drive died. I know this because I fix computers all the time. Yeah I called and sent it in to be fixed. They told me 7-10 days turn around time. 19 days go by with no call, email, no follow up. I call them and guess what tale they tell me--the old "spillage damage" flat-out lie. They claim my laptop needs a keyboard, touchpad/palmrest and motherboard! Never even mentioned the hard drive which is whats really wrong with it-even their build in testing indicate there was no hard drive present! Arguing was useless, it was like a recording stuck on hold. Told them to return it so I could fix it myself, that was the only time I actually got a reaction! What you mean you don't want to pay to have us fix it? I didn't buy this dell for myself and will never purchase one and am advising all my friends, family, co-workers and anyone that will listen--dell can go you know where!
    Oh yeah, by the way I did fix it myself. Just the hard drive, like I told them. Anyone got the address for the BBB? I'm filing a complaint for all the good it will do!

    Darla 11/19/11 9:47AM
  • I've had 4 Dells...this is my last. Their customer service is essentially non-existent. Many frustrating hours simply trying to understand the tech with the thick accent and I still don't have what I need.

    Jeanne 11/19/11 8:05AM
  • I am on my fourth month of trying to have a repair made to my M1330 that is under extended warranty. Dell says it no longer has the part I need, and does not have an equivalent replacement machine. I have made 27 phone calls, and sent 51 emails and 4 faxes. I am yet to speak to anyone who has the authority to resolve the problem. All have been scripted overseas responses. Worst of all, they actually lie! I have been promised a returned call by a manager at least 5 times. No one has called me. I have no confidence that this will ever be resolved. It will cost money, but on principle I am going to file suit for breech of contract next week. It should be interesting. Small claims will not fly; I have had to consult with and hire an attorney. I urge you, do not ever buy from them. I have purchased about 110 computers from them (in my business). I am certain that they don't care, but I will never, ever purchase from them again.

    CRSIII 11/11/11 2:39PM
  • my "repaired"computer worked for 3 days after getting back from its second trip for repair. . .sent it back again, guess that says it all

    Anonymous 11/8/11 11:05AM
  • couldnt even get customer care rep. to give me an employee id number. i have been on the phone since 9am this morning with no resolution. at this point i want dell to recognize on this basis alone i will never by another dell. i have had problems with my new purchase

    bpdwallis 11/7/11 2:42PM
  • Bought a Studio 1555 with an "Extended Service Agreement" after a few months of careful regular use, the cheap chinese made power cord fell apart at one of the main connection points.

    Trying to get a replacement, as this item is covered under the "Extended Service Agreement" has been a joke! My call has been routed and rerouted to more non-english speaking parts of the world than I can remember.

    Did Dell learn nothing from the Bangalore nightmare?

    The fact that the stock has tanked and Michael Dell was required to re-assume his oversight the company in order to try and right so many wrongs...mean nothing?

    When are U.S. companies, some still based here, others like Dart Container, etc. no longer based here, going to realize the high cost of hiring third world countries ??

    Save a few pennies up front, drive away a few thousand customers and the stock price down the road...

    Does any 'computer company' have U.S. based customer service anymore?

    Dell = the next Gateway Computer???

    Sell your Dell stock before it's too late!!!

    SellyourDellstock 11/4/11 9:24AM
  • a very exsaperating frustrating experience. I would ask you check your phone logs that lasted almost two months before your company resolved my computer issues

    Anonymous 11/1/11 12:59PM
  • After having had four Dell computers, I will never again do business with the Dell computer company. Their customer/technical service is the absolute worst I have even encountered. The information provided by customer reps is contradictory, inaccurate, and incomplete. The so-called technical assistance misdiagnosed my issues and shipped parts I didn't need. It is a mess!!

    roknrolhrt 10/30/11 12:06PM
  • I ordered a laptop and was promised by the phone sales person that an AT&T wireless card would work in my area. It did not. I called Dell and spent three and a half hours on the phone in an attempt to rectify the problem that was created by the sales person. supervisors, rude and surly. My only option was to pay 119.00 restocking fee or send the computer back for a return that would be processed within 30 days after they received the computer, then order another one. This would equal a total time of two and a half months from the time I ordered my first computer until I received the correct one. No thanks. I bought a Mac and love it. Things happen for a reason

    Anonymous 10/28/11 7:52AM
  • Dell customer service is beyond difficult. I have spent 12 hours on the phone with them over the last 5 days and they still have not fixed the issue. In fact, the issues I have fixed each day seem to be fixing what the tech did the previous day.

    jg 10/24/11 3:45PM
  • Dell is very dishonest when it comes to honoring their extended warranty services. We purchased the next day 24 hour on-site warranty repair. Every time we has issues with the laptop we had to send it out to a repair depot to have it fixed, when the service we purchased was to have someone to come to our house in the next 24 hours. The last time we needed service was when the DVD drive stopped working, right after they repaired a keyboard and the LCD screen. They asked us to again send the laptop to their repair depot, and few days after they had received it they came up with the most dishonest and fraudulent thing I have ever heard, they say they couldn't repair it under warranty since the laptop had signs of spills inside. Do not buy a Dell, and if you do, don't bother buying any extra protection plan, this is just a rip-off.

    Aguilabrava 10/24/11 12:03PM
  • your repair and tech support systems leave a whole; whole lot to be desired. .I've been trying to get my xps inspiron 760 fixed for about the last six weeks; shipped it to you guys for "diagnosis and repair" I receive the computer back and it works, for about 2 hours. .after battling over numerous phone calls dell is going to pick up the computer via fed ex and evaluate whats going on now after arguing that no I don't want to spend another 300+/- in "parts darts" for hopeful repair;i want you to verify what you repaired already and get me involved in the process. .the lastthing I want is another guess towards repair, I can be reached at 201-997-9672, my name is kevin power and you should be able to pull up ny nightmare experiences from that, I do fully expect some follow up from someone besides the automatons at "Tech support"
    if you wish me to buy my next computer from you guys a little attension goes a long way

    Anonymous 10/18/11 1:39PM
  • Dell gave me the run around with a bunch of people from india for over an hour to tell me that the part i need to order is out of stock. This is the worst company i have ever done business with. I will never ever purchase another computer from Dell because they don't care about their customers. They just want to suck you dry.

    craigNelson121212 10/18/11 1:38PM
  • I am completely unsatisfied with Dell's Customer Service.
    From the time I put in my order, I have had nothing but trouble.

    I put my initial order in for an Inspiron 14R with an i5 core on 10/02/11. I talked with customer service through their chatting services and the agent helped me put in my order so that it would come by 10/07/11. I put my order in early so that it would get there by 10/14/11 at the very latest. (I am currently not in the US so I'm having a friend pick up my laptop for me. His last day in the states is 10/15/11, so I needed it before then.) My order was put through and I tracked it with FedEx and it said that it would get there early. I was excited, but the next thing I know, the laptop is being shipped back to Dell.

    I called Dell and asked them what the problem was, and they said that there was confusion with the billing address and shipping address being different. So I tried to put in for a re-order that night, but he said that I couldn't do it until Monday (10/10/11,) but promised that I would be able to get my laptop with free overnight shipping.

    With understanding, I asked what time they were open, and he told me that I could call back the next morning at 8. I called around 8:15 and I talked to a representative named Josh. He was very rude and raised his voice at me a couple times. I told him that I was promised over night shipping and he told me that he could only put in for 3-5 day shipping. I reminded him that it was Dell's fault for getting my order shipped back. So he told me to leave a phone number and that someone would get back to me. I told him that I live in South Korea and asked if it was possible for someone to call me back at my number. He said it was not possible so I asked to be transfered to a supervisor.

    After speaking with a supervisor, he told me that he would put in for a re-order of my product and in 4-6 hours, I would receive an email with a confirmation and my new order number. I waited about 12 hours and since I had not yet received an email, I called back. I talked with a lady who again said that she would put in for a re-order (because the previous person had not done so,) and that I would receive an email in 2 hours. After 4 hours, I had still not received an email.

    At this point , I am panicking, because I really need my laptop to be delivered by this Friday, 10/14/11. So I go online and talk with a customer service representative. I thought that she was helpful and she put in for a re-order, I immediately got a confirmation letter, but I was charged on my credit card for a new laptop. She assured me that I would get my money back for the laptop that I did not receive, but that it would take a while, (up to 2 weeks.) I wasn't happy about that, but just knowing that I would get my laptop soon was good enough. She put in for over night shipping but the estimated date of arrival was quoted for "on or before 10/17/11.)

    I was nervous about it getting there on time, but yesterday, 10/12/11, I received an email saying that an Inspiron 14R with an i3 core was shipped. At first, I was excited that it was going to get there on 10/13/11, but then I noticed that they sent the WRONG laptop. I had order one with an i5 core and other (better) specs.

    So, again, I called Dell. I was on the phone for one and a half hours (remember this is long-distance calling,) and transferred to 8 different people. I got disconnected twice, and transferred to an automated system twice. I don't remember everyone's names, but person was Kevin from Sales, and another was supposedly a supervisor from Sales, Al. At this point, I'm furious. I have told every person my situation, they said they could help me, and then they transferred me to a different person.

    Finally some lady says that she can put in for a re-order but they have to charge my card again. I told them that I don't have the funds to support that and that they've already charged my credit card twice for a laptop that I haven't even received. So, she transfers me to the Financial Department.

    After being on the phone forever, I'm quite mad, but I am finally transferred to Al, the supervisor of Sales. I thought things were going to be resolved but in the middle of my call, he disconnected me.

    I have never been so upset with anyone in my whole life. My computer should have gotten there last week, and I should have been charged only once. It's been dragged out for so long, and I have still not resolved anything. I have no more minutes on my phone and I have no more patience to talk with Dell. I just want the right computer delivered to the right address. Is that so much to ask for?

    Right now, I don't know the next step of action for me to take. If anyone has any advice, I would be really grateful to hear it. The wrong laptop will be delivered tomorrow, but I need the right one to be delivered by Friday without being charged for the third time.

    ckstevens02 10/12/11 8:24PM
  • Hap start-up issues with my Inspiron laptop. Ran the diagnostics on the hardware and everything checked out ok. Call Dell Tech support. Told rep that I already ran the diagnostics but insisted that they needed to ruin additional tests. I agreed and stated that I would pay the $59. So the tech had me run that same exact diagnostic tests that I already ran, and again, the test results were all good. The tech then stated that this was a software issue and he would forward me to Software support. I got charged the $59 for running diagnostics that I told the tech I already conducted. Now software support wants an additional $129+. What a rip off. Called support back demanding my money back since they DID NOTHING additonal that I told them I already did. They told me they CANNOT refund the money.. After numberous calls and a lot of shouting I finally am getting my money refunded. again, this is after two different people told me they could not. DELL support is a joke and a rip off. better to just get with a hacker..

    Beeman 10/11/11 8:39AM
  • On 1st March 2010 I bought a 3 year insurance for my laptop - then accidentally spilled liquid on it. It does not now work. It is difficult to find the person/dept to contact/email/phone about dell insurance policies.

    thomaslemmon 10/9/11 12:16PM
  • i have dell laptop inspiron n5030 service tag
    fwbb2n1 . from few days dvd does not work and some screen problem . i tried to site for comlaint for this problem and warranty my product there is no any option for complaint
    i am tired for search for it . please solve my problem
    vicky_bhateja@yahoo.com

    Anonymous 10/7/11 8:16AM
  • We have been trying to get a M5010 laptop that was purchased in March of 2011 fixed since 9/5/2011. They replaced the hard drive, then the hard drive & mother board, then sent an inferior unit out as a replacement. We mailed back the original for repair and received an email indicating they were sending another replacement. Another of the unit they already sent. Thankfully we charged it on our Citibank card. We verified with Citibank that if they can't or won't repair the original unit or provide an equal or better unit they will issue as a refund and Dell will have to reimburse them.
    I will never buy another Dell and would advise others to avoid them as well. I would not wish this nightmare on anyone.

    autumnmoon 9/29/11 8:25AM
  • The computers break within two years, it almost impossible to get the dang things ordered, and Indians don't know jack. What else can really be said about Dell? It's been like this for ten years.

    Anonymous 9/23/11 11:58PM
  • Cancelled on order and someone at dell reissued it as a new order and shipped to a wrong address. Trying to get someone at dell to understand this is very difficult. They keep asking me if I received the item or don't want it anymore, and that I need to send it back when I received it. After 3 days of explaining this over and over and being sent to lots of departments and no one seeing the history of the times I called before and doing the same things again and again, finally some smart person said they will send it to the fraud department. Lets see how this goes. The reason I am mad is because I am being charged for dell’s mistake. Someone at dell made the mistake and now I have to pay and be responsible for returning the item. If someone at dell can solved this problem email me at eofficehub@gmail.com

    Anonymous 9/23/11 11:22AM
  • Hi,

    Im a dell custmor had a recent issue with my screen, I cannot use my dell at all..its been less then a month!!! I contacted customer service they told me to take a picture then email it to them. They emailed me so I could do this..however...it has now been 5 days...AND NOT ONE PHONE CALL BACK! NOT ONE MESSAGE ON THE ANSWER MACHINE EITHER. I really do not have the time to call them back,and I have major uni assignments due.

    I am using my 6 year old laptop at the moment, but its....crappy. It stuffs up a lot and very very unrealiable. So as i cannot wait for dell to get their acts together or do I have time to go and NAG THEM I will be spending more money on sunday ...NOT ON A DELL!

    Anonymous 9/22/11 1:44AM
  • I PURCHASED A LAPTOP WHICH YOU HAD BARELY ANY CUSTOMIZING OPTIONS, THE SALES CLOWN WAS
    VERY SHADY, ASKED FOR A RECOVERY CD, SAID I HAD TO ORDER THE LAPTOP FIRST THEN TO CONTACT HIM WHEN THE LAPTOP WAS RECIEVED, IN ADDITION I PURCHASED THE PREMIUM INSURANCE, AFTER I PURCHASED THE LAPTOP HE READS AT TOP SPEED SOME WARRANTY NONSENSE THAT I COULD NOT POSSIBLY REMEMBER. THEN WHEN I ASKED ABOUT THE INSURANCE HE SAID I ALSO HAD TO WAIT UNTIL THE LAPTOP WAS RECIEVED & SUDDENLY HE SAID HE HAD TO GO TO SOME MEETING & CUT ME OFF. HAD I KNOWN HE WAS GOING TO A MEETING I WOULD HAVE NOT PURCHASED THE LAPTOP UNDER SUCH RUSHED CONDITIONS. WHEN I LOOKED AT MY E-MAIL & NOTHING WAS STATED ABOUT MY PREMIUM INSURANCE, I HAD SUCH A HORRIBLE FEELING THAT I CALLED BACK HIS EXTENSION RIGHT AWAY TO FIND THERE WAS NO CONNECTION, SO I CALLED ANOTHER NUMBER & REACHED A VERY NICE LADY AN EXPLAINED MY CONCERN, SHE SAID I HAD A FEW HOUR WINDOW OF TIME TO CANCLE MY ORDER, WHICH THE SALES CLOWN DID NOT EXPLAIN TO ME, ALSO SHE COULD NOT UNDERSTAND WHY THE SALES CLOWN WOULD NOT EXPLAIN NOR CONFIRM MY PREMIUM INSURANCE IN THE E-MAIL. SHE QUICLKY SENT ME AN E-MAIL CONFIRMING EVERYTHING. HOWEVER, I CANCLED MY ORDER BECUASE OF THE DISHONESTY OF THE SALES CLOWN, SADLY, HAD I SPOKE WITH THIS LADY I WOULD HAVE PURCHASED IN CONFIDENCE. MORAL OF THE STORY= ASK ALL THE QUESTIONS ABOUT YOUR LAPTOP & MAKE SURE THEY CONFIRM IT IN AN E-MAIL BEFORE PURCHASE AN DO NOT ALLOW A SALES CLOWN TO PUSH YOU AROUND AN TELL YOU THAT YOU WILL BE SENT A CONFIRMATIONE-MAIL AFTER THE PURHCASE FOR YOUR INSURANCE.

    *I ALSO MENTIONED SEVERAL TIMES TO DIFFERENT SALES PEOPLE & SUPPOSED MANAGERS WHO WERE FORIEGN & RUDE ABOUT THE HORRIBLE REVIEWS ON THIS SITE WAS TOLD THAT DELL LOOKS INTO EVERY COMPLAINT RIGHT AWAY & WILL IMEDIATLY TRY TO RESPOND TO CUSTOMERSERVICESCOREBORADREVIEW COMPLAINTS & ASSIT THE CUSTOMERS, THAT WAS SEVERAL MONTHS AGO & AS YOU CAN SEE WITH YOUR OWN EYE'S NOT ONE DELL EMPLOYEE, MANAGER OR EXCUTIVE ESCALTION MANAGER HAS BOTHERED TO RESPOND, I AM SO GLAD I DID NOT PURCHASE A LAPTOP FROM THIS COMPANY. HATS OFF THOUGH TO THIS ONE NICE LADY... AS FAR AS THE SALES CLOWN, HE LOST A GOOD SALE, SERVES HIM RIGHT TO BE DISHONEST...

    ONWARD WE MARCH 9/21/11 8:26AM
  • I spent three hours on the telephone today trying to settle an issue that should have been resolved in less than ten minutes.

    I was bounced from one person to another within the system, having to explain my problem over and over and give my information over and over to everyone I talked to.

    The Indians DO NOT LISTEN. They will not shut up and let the customer tell them what the issue is. They are the most RUDE and DISCOURTEOUS people I have ever had the displeasure to have to deal with.

    I will never purchase another Dell product. They are only as good as the people representing them, and they SUCK.

    Coolhand 9/20/11 11:08AM
  • Well, I guess I found a group of like minded souls, tortured beyond their ability to endure. I and my family have owned at least
    6 Dell computers, but NEVER AGAIN!!! They
    sold my 80+year old mother things that had nothing to do with the problem, she couldn't
    understand a word they said and didn't want to be unkind so just went along with it. When I tried to correct the problem, I was passed from person to person to person, each one saying the next person would take care of it and having to tell the entire story over and over. I don't care how much money they think they save, if one problem takes over 2 hours, having people who do not speak English as their first language cannot be worth it. The endless menus are so annoying I can't risk a stroke by calling them back, and the worst thing, there is no one at Dell to listen to your complaints or pay attention.
    THey cannot go bankrupt soon enough for me!!

    Anonymous 9/20/11 7:30AM
  • Dell shipped me 2 instead of 1 replacement cartridge for a defective one that I had purchased from them. Despite numerous phone calls, I cannot stop them from calling me and emailing me asking for a defective printer catridge to be returned when I shipped the one back (which they acknowledge). I have to keep repeating the same situation to them over and over. They pass me to the next person saying that they do not have authority to resolve it. They say that they updated my case. I will never buy from Dell again - once I run out of printer ink, I will throw away my printer and buy a new one. I had to go on my online profile and change my address and phone number and, if they continue to contact me, I will have to literally change my phone number and email address. Lost productivity = approx. $500.00

    Lbj48167 9/16/11 9:25AM
  • My entire family, Brothers , Sisters, etc... have always bought Dell. No more!!! Dell has lied , misrepresented their products. while gladly taking our money with a smile. My wife, children, and I have 3 laptops ( Dell of course} None of them work right and two not at all. OH yea, my Daughter was promised to to have her laptop fixed before school stated. Well how many weeks ago has school started and dell still has no eta on the return of her laptop. Dell keep the damn laptop. We and everyone i know are done with Dell. jlkingplus3@yahoo.com

    Anonymous 9/13/11 7:35AM
  • Dell software support is ineffective. As a company, they make beautiful computers, but SHAME on Dell to turn their back on us and make us deal with people who are hard to understand, who constantly put us on hold, and when they do finally pick up the phone, they remote into our computer to confirm whatever problem/observation we called in for, only to be put on hold again... and passed on to some other support rep. And the cycle continues.

    I paid money with their promise that they could have the Dell Detasafe Local Backup premium edition that I purchased to restore a backup image that I made weeks earlier. (what urks me the most is that they upsold me an add'l 3-incident support agreement on top of the single incident support agreement. I was never given an option for the one-incident, instead being told to buy a "4-incident" annual service. That's unethical upselling, but that's another grip of mine).

    The Dell Datasafe Local Backup software -- which I made a BIG mistake in relying on (paying $40 for the "premium" edition) -- is UNABLE to restore a backup image. They promised to make it work for me, but I spent 8+ hours on the phone over 3 phone sessions. I was always put on hold, always passed to a "higher tier" support, only to be told someone would get back to me the next day. At one point, I just said "fu** it", and reinstalled all my software manually. I am now disputing the charge with my credit card company.

    If there was a class action lawsuit on Dell's support service (I've been checking), I would support it wholeheartedly. The support in India isn't worth a penny. I wouldn't rely on them even if it was a free service.

    zappowappy 9/11/11 6:37PM
  • I bought a new Dell computer last year and said that I had to have Office because I teach school. The man who sold me the computer put only a trial version of Office and did not tell me that it would expire. Now I will have to spend $250.oo dollars to get a version that will work because the trial version has expired. I am very displeased with Dell and will not buy another computer from Dell.

    checkers 9/11/11 7:28AM
  • I HAD THE WORST CUSTOMER SERVICE EXPERIENCE EVER!!! I just wanted to check the status of a keyboard I ordered a month ago and it got so annoying after talking to 3 unhelpful people that I ended up wanting to cancel. Cancelling was impossible. The first 3 retards I talked to transferred from one to the next. Everytime I had the wrong department. After 7 unhelpful annoying people, I ended up with the worst one of all that said so you want to cancel your warranty. Who the fk said anything about a warranty. I want to cancel my order for a keyboard (that the last 7 annoying people could somehow find on the system). She couldn't find it!!!!!! OMG WTF I HATE THEM ALL. Never again will I order ANYTHING from that HORRIBLE COMPANY. DELL IS OFFICIALLY THE WORST COMPANY EVER. I had been told that they are horrible several times and would always stick up for Dell. I'm totally on the bandwagon of hate for Dell. Dell - Go to Hell!

    Di HATES DELL 9/9/11 11:15AM
  • First of all anytime you call Dell for some sort of help or tech support expect to waste at least 2 hours of your life. I've spent as much as 5+ hours dealing with their horrible customer service. The last time I called Dell I had to tell my long story to 8 different people, call 3 different numbers, wait on hold a total of 1.5 hours and get disconnected twice. I bought an Inspiron 1720 laptop from Dell a few years ago. Since the first day I received it I've had problems with it. I consistently get the dreaded "blue screen" which shuts down the computer periodically without warning. I've spent countless hours and money trying to have this issue and various other issues resolved with no luck. I've had to buy expensive extended warranties, and one time solution support sessions that have been nothing but a waste of money. The last time I called for support I was so frustrated that I refused to give to pay for support again because I was so sure that it wouldn't help, but a supervisor got on the phone with me and assured me that if the issue was not resolved once and for all I would get a FULL refund. Well as I suspected the issue was not resolved and when I tried to get my money back they refused. Cheating and lying to their customers is not a good way to get return business. Avoid Dell at all cost. Horrible, horrible, horrible!!!!!

    amac1234 9/8/11 9:33AM
  • DELL – remember GATEWAY… they sent all of their customer service overseas and it killed them. I am sure that the men and women in India and the Philippine’s are great people – but they don’t utilize the ENGLISH language very well and that destroys simple communications. Do no problem, that’s the last dell computer I need OR will buy!

    Anonymous 9/7/11 7:11PM
  • I have PC tune Up for my Dell computer. When I called for problems with my printer that I have recently purchased the Dell representative with an Indian accent convinced me to to get a System Mechanics and because I still have a current, active PC Tune Up I was told that what I paid for PC Tune up will be refunded to me as soon as possible. So I got the System Mechaniccs for 2 years and paid then and there with my credit card as they asked for, but never got the promised refund for my PC Tune Up that I was supposed to receive within a week. I have never heard from them, that was April 2011. And everytime you call Dell for some problems the representatives find way to sell you products...that is ALWAYS!

    Augustman 9/4/11 7:44AM
  • I could not find service centre phone number.
    in my location the phone number not working. still i am trying..........
    dell = well/hell ??????????

    Anonymous 9/2/11 10:07AM
  • I lost my comp in the joplin tarnado and just bought a new 1 two months ago. I have been on the phone for 3 hours and still have no good service. I will never buy another comp from dell. The service people speak very poor english and just don't know their product.They are rude and with bad people skills. I was sold the service plan and still NO help.

    kfannan 8/31/11 1:27PM
  • The support staff is no more than a( not my job ) attitude. I spoke to at least 12 different customer people and I had to start over with each new person with my basic info and concern, just to be told that either they are not qualified to handle my concern or, worse yet, they tried to make the issue something that I did wrong. I rate the Dell support a 0 out of 10. please shop other computers

    ssieber 8/19/11 3:18PM
  • I ordered a monitor from the outlet to be received by me in 3 business days I called 3 days later and they said my address was wrong The Indian call center rep said the address had North instead of "N" I told them it was the same thing so they fixed that. 3 days later when I hadn't received the order I called they said it was stalled on the finance side I talked to someone else in India who i could hardly understand they needed info to make sure it was me they told me I would have it the next day no extra charge I asked why they had not contacted me and they said I should have received an email I didn't ! It is 5 more days and is still in processing ! I miss how Dell used to be 10 years ago !

    homeron 8/14/11 8:07PM
  • My new Dell laptop's F key fell off. On my subsequent call I had the absolute worst customer serivice. I just spent over an hour and a half on hold, getting transfered, repeatedly asked the same 'confirming' info and still haven't talked to the right person. Midway thru the call a 'floor manager' checked in on my experience then promptly disconnected me. The call back number they gave was the wrong area of Dell so they transfered me again I spent 45 minutes on hold. Now I just want to return the computer and get my money back but I have to wait until Monday because who wants to make taking a return easy?

    bmcenaney 8/14/11 10:49AM
  • DO NOT PURCHASE A DELL COMPUTER OR ANYTHING ELSE FROM THIS COMPANY IF THEY ARE THE LAST COMPANY ON EARTH!!! THEY ARE ABSOLUTELY HORRIBLE.
    I purchased a Dell computer 4 years ago. As of a week ago, it stopped working with only a blank screen and a blinking cursor. I called the Dell technical support line. They are of course outsourced to India so it was very difficult to communicate. After I was charged $59 for a "diagnostic", I was told that I also had to purchase CDs in order to re-install my software, and they would be mailed to me immediatly, and then it would cost me an additional $70 to speak to their software department and have them walk me through the problem. The discs should have been here on Tues., they did not arrive. I called them, and after being disconnected FIVE FREAKIN' TIMES and having to go through my story again and again and again, I was told they did send my discs but it was to the wrong address, even though I'd given the correct address and had the agent repeat it back to me. So the FedExed another set of discs that should have arrived today. They didn't. I called them back and was told, "You have to call Fed Ex, we don't have them." And I said, Well, you do have my money. And they said, "We can't do anything, we sent them."
    So that is their version of customer service.

    Anonymous 8/11/11 7:36PM
  • As of today Dell is the worst computer I've
    had to work with when it comes to service. I will never refer any one to Dell again. My next computer will not be Dell. I went shopping for one today but would not even look at Dell. To tell me I have to pay to get a simple question answer when my system is only a month old and was a question that most anyone would possibly be one anyone would not a simple answer to. Believe the disrespection I recieved was unnessary and made me turn totally against Dell for ever.
    No, there is nothing you could do to change my mind on how poor your company is.

    Anonymous 8/11/11 7:12PM
  • Don't even think you will speak with someone who is actually in the U.S.! I received my phone, but it was the wrong software (Android, but ordered WM7), called to get new phone shipped out asap. 2 hours and 9 Indian csr's later, I'm sending phone back and getting refund because it is too complicated for them to understand what I want. I want the phone I ordered! I have bought 5 computers from them in the past 5 years. I will never in my lifetime purchase another Dell product simply because of this horrendous customer service experience! STAY AWAY FROM THIS COMPANY, THEY DO NOT HIRE AMERICANS!!!!!!

    Interceptor2551 8/10/11 8:33PM
  • Dell wont assist with a new pronter software problem without charging me.

    Anonymous 8/7/11 12:38PM
  • I cannot get customer support through Dell anymore. There is no quality control. It appears the customer service associates do not know what they are doing so they either transfer you or disconnect you.

    Anonymous 8/5/11 1:32PM
  • Dell is the worst company ever, I placed an order and received confirmation, when the laptop was being delivered I even received a call from the guy from fedex confirming the address, then they stopped the shipment and canceled the order, they took the money out of card and I spent like 3 hours being transfered from one person to another all in india and at the end they say that they are gonna refund me but I have to wait over a week, now I dont have the money nor the computer and they are not refunding back the full amount, Im still missing $27 that they say that I have to dispute with my bank, I will never buy anything that has the dell name on it and I will never recomend anyone to deal with them, they are the worst of the worst.

    apolo 8/5/11 10:27AM
  • Absolutely horrible if you ever have a problem with your PC. Customer service is OK at best. PC continues to have problems with no fix from the company. It is only a couple months old and they refuse an exchange/return. They cannot resolve problem over the phone and still will not exchange. BUY A SONY, HP, ACER, TOSHIBA... ANYTHING BUT DELL.

    Randy 8/4/11 4:56PM
  • I hate Dell customer support. Mostly for two reasons: First half the time they want access to my computer before I even explain the problem. Hello, my name is Peggy and I want access to your computer is not way to start a conversation. Second, again before the even try to fix/repair our problem, they try to talk you into upgrades or new hardware. Why would I buy upgraded software or new hardware when i can't get the existing to work right.

    chemtom 8/3/11 8:14AM
  • I have bought a Laptop DELL Ins(1564)-15R(4220PPU) S/N 97K97P1 on 12-Jul-2011 from Datamation- The Technology Shop, Guwahati-07(Assam)India.It has been found that the Bluetooth, Wi-Fi and Tv Turner can't be connected from the begining. I have already approache to the shope and thir technician could not rectify the problem.Insted they have provided me a Dongle Key for Bluetooth. Which is used ih Desktop and can't be justified.whereas no service centre at Guwahati,Assam. So how can I proceed to rectify the proble. Your solution is anticipated.Thanks.

    Anonymous 8/1/11 9:55AM
  • DONT BOTHER EVEN TRYING TO DO BUSINESS WITH THIS COMPANY.. OUR COMPANY TRY'D THREE SEPARATE TIMES TO GET A QUOTE FOR NEW COMPUTERS,PRINTERS AND MONITORS..EACH AND EVERY TIME I WAS TRANSFERED TO AN OVERSEAS CALL CENTER.THEY DID NOT HAVE THE EXPERTISE TO ANSWER EVEN HALF OF OUR QUESTIONS LET ALONE PROVIDE US WITH RECOMMENDATIONS. ASKING TO BE TRANSFERED TO A MORE KNOWLEDGEABLE PERSON IN THE BUSINESS DEPT EITHER ENDED WITH A DISCONNECT OR A PROMISE SOMEONE WILL CALL BACK.. WE WAITED 5 BUSINESS DAYS ..NO CALL BACK.. WE WENT TO HP...I GUESS I REALLY NEED TO CALL DELL AND THANK THEM FOR INDIRECTLY SENDING US IN THE RIGHT DIRECTION.. AWAY FROM THEM

    Anonymous 7/25/11 3:46PM
  • I am a student in Singapore and I bought a Dell laptop on friend's recommendations and was attracted by the good prices and excellent service/support team.

    My harddisk crashed randomly last month and I was told my hard disk would be replaced. I spent a few 100 dollars recovering data. Two weeks later, my NEW hard disk crashes again. I've lost all my data AGAIN and I'm extremely upset because I can't afford to recover it again. I am extremely mad and disappointed in Dell and it's complacent service support team.

    On being asked what if this happens again, i was told Dell couldn't help me in any way!

    500 dollars recovering data the first time - i could only afford to recover partially.

    Data lost the second time.

    dellsucks 7/23/11 10:22PM
  • I tried to access some support even requesting to speak to a supervisor and I am being disconnected. So much for a support system. Buy our product then we'll ignore you.

    anonymous 7/23/11 9:27AM
  • HORRIBLE, the worst customer service i have ever been subjected to. My mother and i both bought laptops through dell, the hard drive ON BOTH died within two months. The tech guys came out to replace them and then my speakers did not work and my mothers touch pad was not working..... I am still waiting for the miracle call back from several people and have just given up on receiving those phone call. I have spent over 24 hours on the phone with them and the problems are still not resolved.

    TJS 7/21/11 2:22PM
  • I am a Dell User for last 3 years, me and my brother bought 4 laptops up to now. But in Oct-2010 I extended all my warranty on laptop for 2 years($240) and when i call for customer care re:issue I come to know that they sold me only advance Warranty( I was shocked after listening that how one will sell advance warranty with out selling basic warranty). Then again they asked me to buy basic warranty. Then again I bought for next 2 years ($250) and when i check my warranty stats it shows for 1 year..:(
    So please be careful while dealing with Dell.

    Vinay 7/16/11 11:08AM
  • I bought the Laptop XPS 1645 from Dell. Soon after i started to have problems like heating up and system shutting down itself. I complained their outsourced department which no wonder is in India (Even some one not from earth can actually get it with the accent they have). They pissed me off completely with lack of communication and then promisies. This is alsmot 6 months that i am upto the point that my laptop is not usable. I am pissed of complaining and not getting it resolved. The depot service in Houston TX ,didnt even bother to look at my complaint list , did a system restore and send it back to me. Now its not even booting up .
    Its being a night mare dealing with these guys. I wish if i can get a complaint address or somthing ... I just cant believe the service i am getting after paying so much money.

    Anonymous 7/15/11 11:17AM
  • I had my issue raised to a customer service manager, after losing the free upgrade to Windows 7 from Vista. I had tried for a while to get it from them after they promised it during the sale, but they said it was a limited time promotion. Nice that they never actually helped me get it. Anyway, the customer service department then credited me $50 towards a Dell purchase. What does this mean? Well the sales department said it means that I qualify for an extra $50 in financing. Does me absolutely no good. I don't need financing and don't want it. Just an opportunity for them to get more money through interest. He also wouldn't pass me to customer service, so I just hung up. I'v bought 2 XPS laptops over the past 5 years, but will never buy another laptop from them. Dell was once known for good customer service, but they sold their North American customers out and moved almost all support and sales to India. It's just an insulting thing to do to North American consumers, and speaks as to their priorities. Go with an Apple. They still have some understanding of how to interface with people properly.

    Toronto Dude 7/14/11 9:06AM
  • Returned my laptop because of broken hinges. Received an automated voice mail saying the problem was the mother board ????????????! and it was not covered under warranty. When I reached someone and questioned the oddity they said over and over "are you a technician" I hung up. Also,English was not the persons first language so communication was very difficult. 2 days ago and I have yet to phone back. Shaping up to be a battle. SO disappointed in Dell. Never again purchase one of their products. Apple here I come!!

    G 7/14/11 3:48AM
  • I have to agree with PapaDude! I've been a Dell customer since 1994 and less than 2 years ago spent a bundle on a new Dell system... WHICH WILL BE MY LAST IF I HAVE TO RELY ON A TECH REP WHOSE FIRST LANGUAGE ISN'T SOME FORM OF ENGLISH!!! Granted, their English is better than my Hindi or Tagalog but, dang it, Dell is a Texas company and we speak English here... well, our form of the language. Unless things change for the better in the customer service area with Dell, I'm taking my business to Apple!

    Dellite 7/8/11 2:29PM
  • I've purchased multiple Dell products over the years, and the last several times I've dealt with them I ended up talking to someone with a Indian or Pakistani accent. This makes communication incredibly difficult, and makes resolving issues quite time consuming and burdensome.

    I also have found that getting a straight answer out of them, that isn't on the script is next to impossible. I've opted to stop purchasing products from Dell, because in the computer world, the cheapest item does not always work, especially when you have serious technical glitches that need help with.

    I even bought one of their Pocket PC products a few years ago, and it just stopped working one day with no explanation. I tried calling to see about a resolution, but came to the conclusion that I had no recourse.

    Dell customer support does not meet my criteria for minimum satisfaction, so I have stopped doing business with them. I even had one agent tell me that the only way they can sell their computers so cheaply is to outsource customer service. That's fine if they want to do that, but I'd prefer to pay a bit more to speak to someone that actually knows English.

    PapaDude 7/6/11 9:08AM
  • Concerning
    http://contacthelp.com/update_listing.php?listing=205
    You might consider
    esliminating it alltogether. I am suggesting this because the Dell Gold optopn (program) no longer exists! It has ben replaced by Dell Pro Support" and the hours are 24/7.
    Regards--
    Harry Colrick

    Anonymous 7/2/11 7:31PM
  • Dell Carrier Fed Ex lost my order and Dell would not re-send a replacement for 15 working days. Plus Fed Ex shipping time of 3 days?
    From my first order date to delivery is approximately 30 days

    Anonymous 6/30/11 3:06PM
  • Purchased a Dell XPS 17 icore 7 (top line of consumer products at the time) in March. Hard drive crashed (disk read error, presS crtl+alt+del to rerecovery) in June. They shipped and installed via a tech a new hard drive and system (a/k/a mother) board. No software was on the "new" hard drive. After much frustration and hours on phone, new hard drive was shipped. It was also not loaded despite various assurances that it would be. Tech support, hardware spport, employee purchase plan support, no help! Reps are hard to understand and though they try to be friendly they do not own a resolution. After 15+ years as a Dell customer and even encouraging my non-tech savy parents to buy as well a couple of years ago, I will not be purchasing again. No one cared (or maybe they just have no power to do anything) about making it right for me as their customer. VERY disappointed. Maybe it is bait and switch.

    Jurisbabe 6/29/11 2:08PM
  • Purchased a Dell XPS 17 icore 7 (top line of consumer products at the time) in March. Hard drive crashed (disk read error, pres crtl+alt+del to rerecovery) in June. They shipped and installed via a tech a new hard drive and system (a/k/a mother) board. No software was on the "new" hard drive. After much frustration and hours on phone, new hard drive was shipped. It was also not loaded despite various assurances that it would be. Tech support, hardware spport, employee purchase plan support, no help! Hard to understand and trying to be friendly but no resolution. After 15+ years as a Dell customer and encouraging my non-tech savy parents to buy as well, I will not be purchasing aain. No one cared (or maybe they just have no power to do anything) about making it right for me as their customer. VERY disappointed.

    jurisbabe 6/29/11 1:59PM
  • To whom this may concern,

    I am writing this letter to you company to inform you of how disappointed I am in your products. I have purchased several computers from Dell over the past 6 years, and have ALWAYS had some kind of problems with them.
    I needed a new laptop and, since I have a Dell credit card, purchased a Dell Insprion laptop. I, at the time thought the price was reasonable, and I liked the fact that you were running a promotion for mother’s day. A $50.00 gift card with purchase of this laptop.
    Well let’s start with the gift card, to this day I have yet to receive it. Now to the issue at hand, the laptop. When I received the laptop it showed up w/out a power cord and the optical drive did not work. I contacted Dell customer service and informed them of my issues. They transferred me to tech support. After a very lengthy explanation on my part as to what the problem was, I was told that I needed to remove the back of the laptop myself and tech. would “walk” me through the process of trying to fix it. I told the tech that there was absolutely no way I felt comfortable doing this especially since I did not have the tools to do so and that I did not want to void the warranty. He informed me that he would send a tech out to repair the problem.
    That conversation lasted for well over an hour. The next day I called back because as I began using this, I notice that the scroll pad “skipped” and “stuck”. So, I once again called into customer service, and was once again transferred. At that point, I told the tech that I wanted a new laptop because this is under warranty and it is not my responsibility to “fix” a laptop that is under warranty. At this point I had been on the phone for over an hour and a half and had been transferred several times. Finally, I was transferred to a department that informed me they would send me a new laptop.
    I waited almost three weeks for the new one to arrive, only to see that it looked “used”. I was not going to waste anymore of my time dealing will Dell, so I installed all my personal info into the laptop and still ran into problems with installing my Dell printer. So another call to tech support and two more hours on the phone until the printer was installed.
    I was contacted by Dell via e-mail that they did not receive my original purchase back. I informed them, via e-mail that I needed a return label and box in order to return the laptop. I received a call this morning, June 27, 2011 at 9:00am from your returns department asking me if I had returned the laptop, I told that I have not, because I was waiting on a box so I could package it up and return it. They told me that they do not supply the box, that I could go to the UPS store or any packaging store and purchase a box. Sorry, but this is not my responsibility to purchase a box to return your damaged product.
    Further, while on the telephone with your rep. I was told that the “replaced” laptop that I received was a refurbished one. I was floored. I cannot believe that Dell sent me a refurbished laptop and still expected me to pay top dollar for it. The original laptop that I purchased cost me $582.99. I in no way will pay almost $600.00 for a “used” laptop.
    I work for an Attorney and at the time of this letter, we are investigating “bait and switch” laws. I feel that I was a victim of this act and will follow through with legal action if this problem is not addressed. I called customer support three times today, only to be hung-up on with the first call, sent to four different departments the second time and then the third time I was told that Dell is having tech issues and that I needed to call them back in two to three hours. I am, at this point done with ridiculous phone calls and transfers. This is the last time I will ever have an issue with Dell as once this issue is resolved, I will be closing my personal and business accounts with Dell.

    Anonymous 6/27/11 9:49AM
  • Apparently the new strategy is instead of getting some people with a brain to answer to the phone, the have the script zombies call you back - over and over again. DELL GET YOUR $2/HR PEOPLE OUT OF MY FACE

    IUsedTOLIkeDEll 6/25/11 11:14AM
  • Here is a method I have found most reliable and has gotten results every time.

    1. Demand to speak to supervisor (until you get one)

    2. Quote "I am rejecting this system as unfit for purpuse"

    3. Quote "I do not want the system repaired as it is being rejected"

    4. Quote "If the matter is not resolved within 7 days I will be escalating though the complaints department as well as the better business bureau."

    If you use the word 'reject' and the phrase 'unfit for purpose' the matter should be resolved quickly (these are both things they have to address if stated)

    Anonymous 6/17/11 9:15AM
  • Eight weeks ago I bought an extended warrenty for an new desktop I had purchased at Best Buy. At the time they had a special with a $75 Dell rebate card. Eight weeks later I am still waiting for the card. When I called Dell today I was told that I had to wait five more days to inquire about the card since it is not eight weeks. Actually today was eight weeks.

    Then the "customer service" guy tells me that the card must be used with Dell and must be used within 90 days. I guess the guy I bought from forgot to tell me that one.

    When I asked to speak to a supervisor I was put on hold and then told he was to busy to talk to me but he would call me back. Well here we are six plus hours latter and still no call.

    I would love to talk to someone from Dell in the Unites States that understands and can effectively communicate in english AND who understands CUSTOMER SERVICE!!!!

    While I have over five Dell computers I an tell you that next time I have to buy one it will not be a Dell.

    Please can someone from Dell America please call me????

    Len P 6/15/11 6:51PM
  • It is soooooooooooooooo hard to communicate a question, or questions to people from India. I knew it would turn into this as soon as they answered, and heard the accent. So frustrating. Got so frustrated trying to understand them, and them understanding me, that I asked to get transfered to America help line, was told I couldn't, hung up, and will drive to a local store and ask questions. OYE!!! It's a bit ridiculous! Horrible!

    Anonymous 6/14/11 10:42AM
  • Purchased an XPS9100 in February 2011 with a three year premium repair policy. Operating system crashed after a couple of months showing an error and difficulty recovering, however could get it operational for brief periods going bacjk to a saved spot. Called DEll - sent disks and attempting using them after the prior wipe did not fix the problem. Disks showed the same operational error. Dell sent an imaged hard drive which showed it was also corrupt, so attempted the CD's again without success. Dell sent another hard drive, mother board and one of the memory sticks. Dells in home service tech who has over 8 years with them could not get the system operational as it still showed the same errors even with all of the new parts. Service tech recommended a new processor as most everything else had been tried and eliminated. Dell refused! Dell Premium support stated they had already sent out the above parts without any success so were not sending any more! Come on -- either repair the system or replace the tower, but to be told it was a DSQ problem through the tech to fix and having DSQ state it was a software problem and they would nopt fix the problem referring me back to the same techs in premium support who refused to help. Asked for corporate numbers to call to try and address this issue and wound up talking to India who stated I had a premium policy and he could not help me! WHAT A JOKE

    Wolfhart 6/11/11 12:26PM
  • Dell customer service is HORRIBLE!Get lost in the no-speeky English quagmire. No replies to emails. Dell S_ucks

    Deputy_Dog 6/8/11 4:54PM
  • I order a new system from Dell and realized I needed a IEEE-1394 port. I ordered one through Dell and found it to me non- compatible with my system that was reviewed when I ordered the adapter. That is when the frustration started and I can not go into all the details. I was on the phone 4 times each about 45 minutes. I would run out of time and have to call back. It was quite unbelievable what I went through to try to return the item and get the right adapter. After investing all that time I finally got my return label emailed to me. Two days later I to the UPS center to send the item back and later that day I got an email from Dell on how to return the item with the number I needed to include with the part. After what I have been through I get the feeling this is far from completely resolved. What is going on? I thought Dell had things somewhat together. Clearly I am wrong.

    Anonymous 6/2/11 8:31PM
  • AFTER NUMEROUS ATTEMPTS AT CALLING DELLS STUPID OUTSOURCED CLOWNS ASKING FOR A MANAGER WHICH WOULD LOOK INTO THE REVIEWS ON THIS SITE ONLY TO BE PUT ON HOLD TO HAVE THE CALL DISCONNCECTED. THIS IS A HUGE RED FLAG! DELL CLAIMS THEY CARE ABOUT THEIR CUSTOMERS, NOT ONE PERSON HAS RESPONDED TO MY REQUEST TO HELP THE CUSTOMERS ON THIS SITE. THEY CALIM THEY LISTEN TO THEIR CUSTOMERS WHICH IS NONSENSE, CUSTOMERS HAVE SCREAMED THEY DO NOT WANT OUTSOURCED DELL TECH HELL, THEY WANT TO SPEAK WITH PEOPLE IN THE US. DELL SELLS KNOWINGLY DEFECTIVE LAPTOP JUNK. DELL SHOULD BE ASHAMED OF THE HORRIBLE REVIEWS ON THIS SITE AN NUMEROUS OTHERS. I FEEL SO SORRY FOR THESE CUSTOMERS. DELL WITHOUT YOUR CUSTOMERS YOU HAVE ABSOLUTELY NOTHING. SALES ARE NOT WHAT MAKES YOUR COMPANY GREAT IT'S CUSTOMER SERVICE IN WHICH YOU HAVE NO TRAINING WHAT SO EVER.

    TRUTH 5/29/11 7:59AM
  • We received an Inspiron N4010 on 05-20-11. On 05-21-11 the computer crashed. The tech support said they would send a technician out to fix it later in the week. Meanwhile they said I needed to by a 'software warranty' for $239.00 because it was crucial and everyone always buys this for their computer...so I did. The next day I had 2nd thoughts and called Dell back. I told them I wanted a brand new laptop sent to me immediately and I wanted a refund for $239.00 for the software warranty ASAP. Can you believe that for the next 3 days when I called and explained this problem they told me that their system was down and they could not bring up my information?! I have been calling for 8 days now, sometimes 3-4 a day. It's the old song and dance of being switched back and forth to different dept who would 'take care of this problem right away', and 'would you hold for just 1-2 minutes', only to be hung up on. I cannot even count how many times I have been 'accidentally disconnected'. Finally today after getting really ugly (as this was the 6th person I spoke to today) they switched me to someone who was able to cancel the order and refund my money in 3-4 business days. It's great that you no longer have to call and speak to machines, but seriously, I would rather speak to the stinkin machines than to 30 people who I can't understand and who can't help me anyway.

    Anonymous 5/28/11 11:16AM
  • I have an Inspirion N7110, I have had it for 31 days, and have given it a good shot but hate it. I wished I hadn't been so optimstic that I would learn to love it because now my time to return has expired, (my big mistake) but I am left handed and I picked this computer because the touch is off center closer to the left which I thought would be nice, but it doesn't read my movements with my left hand but works perfectly with my right. Yes, they will let me return it for one just like it but my second complaint was how heavy, it's really heavy. I didn't want my money back but just to find a Dell that I would be happy with. I had my previous Dell 6 years, so I loved it. They have thrown all that love out the window by the lack of concern that they have had for me because I had some rare exceptions that I think if I could have talked to someone with authority would have made that exception. Everyone should reconsider their purchase for this particular computer and be more aware that the return is 21 days from the day they ship. (how convenient)

    Anonymous 5/26/11 6:45PM
  • I have been purchasing Dell computers for 20 years. I can remember the days when dealing with their customer service was a pleasure. I recently bought an XPS despite my son's warnings and it was a horrible mistake. I have spent at least 20 hours in technical support hell being switched from hardware to software and back again. My computer is 2 months old. It freezes. I get the blue screen of death. I have gone round and round in circles. I do not want to be prejudiced but there is definitely a problem when you can not speak to anyone in this country for service. There is clearly a language, cultural, and attitudinal problem. Support repeats over and over that they are sorry, they are certain they can fix the problem, and understand your frustration. But they never fix anything, it is impossible to get a supervisor, and if you do, they have a canned speech. No one listens to what you are saying. I will NEVER buy another dell!!!

    Anonymous 5/26/11 5:41PM
  • I'm Currently working In China, My Dell Inspiron had technical issues that the Chinese Dell Customer Service technician serviced my computer did not install the hardware correctly and my computer over heated and I had no recourse becaue being a American they gave me the run around and the warranty expired after they replaced three video cards on my system. So I had no choose but to mbuy another computer here in China and now that I need technical service, they said that they don't have English keyboards and said they can't help me. I also wanted to thenm to look at why my computer has been getting over heated lately and they said thsts normal. If Dell wants me to continue asa customer than I hope that some one would help me and not keep getting the run around your customer service needs to be reviewed

    Anonymous 5/22/11 12:11AM
  • I have a Dell Insperation C521 Desk Top and the Hard Drive failed . I use my computer to work at home as well . I went to best Buy and they said they would have to order the parts , So i figured if i had to order i should use Dell Proper parts and Dell parts . the Sales girl told me she had a 320 GB hard drive and the Ram i needed and would send along a CD to install the windows to the new Drive, I told her i spoke with Best Buy and dell Tech, they told me the Hard Drive was to be 160 GB or 250 GB my system would not support anything bigger . i asked her to double check as it was important to recieve the proper items needed to make the repairs to the Desk top , she Gaurenteed me these parts was right as she sold Dell Parts all day every day and tech , was wrong and Best Buy was wrong as well. I asked her to get a manager i wanted this confirmed .. she paused a minute and came back on saying this was the correct items. so i made the order..paid express shipping ... when i recieved the items the Hard Drive was for a NoteBook and the Memory was for a Lap Top ,
    Not one of the two items was correct . and the battle of customer service for me has just started . 2 days and nothing resolved what a crock of crap..... Dell can put there product where the sun don't shine .. i am done with DELL HELL ....

    Bluesman 5/20/11 10:01AM
  • I purchased a Dell laptop in December, 2010. The mother board failed in April, 2011. This message is for the person or people that decided to outsource customer service. I suggest you contact them by phone and see how that goes for you. Dell should be ashamed to expect their customers to go through that. I am writing this on my new HP laptop.

    naplesca 5/17/11 1:21PM
  • ALWAYS, ALWAYS, ALWAYS DEMAND to speak to a supervisor. You have to get real angry and yell (don't cuss or threaten them) until you reach an English-speaking person who can do something. Demand a direct call back number and tell them that you want to be notified IMMEDIATELY when your issue is resolved. It's ok the threaten legal action. Just don't use the words "I am suing you" or I am going to sue you". You can say "I have a legal team standing by" or "I am committed to seeking legal action". As long as it cannot be interpreted as a threat, you're ok. Customer service is terrible for pretty much every company in the world. Just get angry.

    Anonymous 5/12/11 1:42PM
  • Dell billed my Visa account in January 2011 for 2 memory sticks sent to me which I didn't order and an on-site visit from a Dell teck which I didn't have. I was told to mail the 2 memory sticks back and I would recive a credit of $91.33 and I would also receive a credit of $238.16 for the teck visit which I didn't have. These 2 amounts would be credited to my Visa account on 01/18/2011. I have called Dell 6 times since 01/30/2011 and told them I haven't received the credits. Every Dell customer care person that I have talked to says the credit was issued on 1/18/2011. I have talked to the Visa company and they have assured me that my account has not been credited. I want someone from Dell to find out who received the credit but the customer service people just keep telling me they will handle this problem and issue my credit but as of 05/09/2011 I do not have my credit and Dell has received the 2 memory sticks. You have to search your records to find out who received my credits. If not I will contact the Louisiana consumer fraud department and will have them call your customer service department!Please have an American person call me back since your India people can't handle an accounting error!

    pjwomack 5/9/11 4:10PM
  • I have been a full dell supporter of dell tell today I spent over 3k for a alienware system. I have only had it for 2 months now. The space bar already is worn after talking to tech they said its not warranty cause its cosmectic . Strange to me the other system I had they replaced it and the mouse pad for the same thing but it last well over a year.
    The tech came back and deside ok we will fix the key pad but not the mouse pad. At this rate I'm not going to buy another alienware systems cause to me the service for is not rated the same as the inspiron system of dells. The alienware system suppost to be top of the line for dell I am not impressed with that department

    Anonymous 5/8/11 12:47PM
  • I am having similar problems with Dell, I have been transfered is circles repeatedly and am very upset. There are DSB files on my computer that dell put there and I cannot open after datasafebackup. I am begining to feel like a class action suite is due.

    misscandiceone 5/7/11 8:38AM
  • I bought a new, boxed Dell V313W printer in Nov/10 at a local hospital foundation charity auction. By Christmas day, it had already malfunctioned. I called support and after having me do everything all over again that I had already done following the prompts, they sent me a new printhead. I use this printer maybe once a week, live alone, no kids bothering and so her it is May 1 and the same issue has occured. Dell does not recognise the service tag number on line. when I call and say I don't have, it uses my phone number to tell me my warrenty has expired - how can they know if my service tag is no good!!! And the warrenty is expired on my computer - not the printer! Been trying to get through on the phone for over an hour now using all the hints on this site. I think I'll go buy another brand. Should have never replaced my 5 year old printer that worked. So much for updating and supporting a charity.

    CMW 5/1/11 10:24AM
  • After almost 3 hours on the phone with a problem with my Inspiron N5030 that was 3 months and 2 days old, I finally got a tech to help me without asking for money!! The commercial about the customer "service" where they just lay the phone down and go for a coffee break...that was this situation. One guy told me I had the "rope" virus (no such virus exists) and needed to buy their almost $300 for one year software service policy--what a rip-off. Another tried to sell me a full copy of Windows 7 at almost $200 to reinstall and "fix" my problem! I repeatedly said that I wasn't buying ANYTHING!! Told one guy it was a SCAM! Not sure I am EVER going to buy a Dell product again! (This is my SECOND dell!)

    BLKey 4/29/11 7:58AM
  • I own a studio xps laptop from Dell, which I find a wonderful tool. However, I could never buy another Dell product! I had a free Dell Data Safe back-up plan that came with my computer. It could never back up my music and photos (the only items I really cared to
    back up) and I tried tech support. After many torturous calls and hours of wasted time I was told I need to upgrade to a 50 GB storage, which I paid for. It never worked and I wasted hours of my time with tech support that I could barely understand. Eventually I demanded to speak with a manager, insisting the data safe did not work unless you had very small amounts of information to back up. I was told repeatedly in heavily accented English that they could overcome this. It never worked and I demanded to speak to a manager and told him I wanted my upgrade cancelled and I wanted reimbursement. I was told in difficult to understand heavily accented English that they could not refund. I demanded a cancellation and requested to file a complaint with someone in America. Pointless and futile! Every phone number, every email address leads to India. I regret feeling like a bigot, but I cannot have a comfortable outcome, nor can I comfortably understand a cell phone conversation with technical support and customer service located in India while I am purchasing a presumably American product.

    distend 4/23/11 1:02PM
  • I just spent 2 hours in Dell tech. suppport hell. my computer was runnng slow. I call, was told was a software problem that they could fix if I paid for a warranty that cost $226.00 for a year. So i said O.K. charge to my account. 44 minutes later Chad,
    my "support" tech still could not figure out how to do this. I gave him my information FOUR times and he still could not get it riht. Finally I spoke to his supervisior who told me that I had to call yet another number to activate my warranty.
    After 56 minutes of Chad asking me to be patient, nothing was done and I gave up.
    I just bought my son a new computer and it was NOT a Dell, I have an Ispiron 1521. It appears that dell, having shipped all its tech support to India, could care less once you buy the computer. Simple solution : DO NOT BUY A DELL.

    Anonymous 4/15/11 1:45PM
  • I purchased a Dell Inspiron in November of 2010. Since then it has crashed every month. Dells techs work on it remotely and it works for a couple of weeks then crashes again. They said I needed system mechanic to solve the problem, I purchased it. Then they said it was a software problem so I purchased that. It still kept crashing, losing a lot of data. In March they replaced the hard drive. When it crashed again they said they were going to replace all the internal parts. All the parts came in except the motherboard, it was on back order but no one could tell me when it would come in. I called and complained so they said they would send dispatch out and replace everything else and would do the motherboard when it came in. The tech replaced everything but the computer still did not work. He called Dell and told them we still needed the motherboard and they told him it was shipping from China and would arrive at the distribution center in Texas on April 10 and I was to call to confirm on that date. I called and was told it was still on backorder and they had no idea when it would be in. They called me back three days later to confirm that the tech was out and replaced all the other parts and when questioned the status of the motherboard they told me the order had been cancelled! I explained what happened and they said they would look into it. I have heard nothing. They tell me to calm down and relax that they are going to take care of everything. They refuse to transfer you to a supervisor, This is the poorest customer service I have ever received. I have asked for my money back or a new computer several times and they talk over me ignoring my request. Is there a computer I can buy that has tech support in the USA??? I will never buy a dell again.

    Anonymous 4/14/11 7:49PM
  • I have dell computers for about 7 years and must say i have only twice before for help with my computers. This third time, I can't believe it. Call about my new keyboard,razer blackwidow, because the num pad was not working. Tried it on another computer no problem. So I knew then it was the computer. So call Dell support.
    What a joke!
    Told them exactly what I had done to resolve the issue...call the razer, determine the keyboard was working fine(tried on other computer), uninstalling and reinstalling. Dell tech ask for remote assistance, first thing he does it uninstall and reinstall keyboard,must of done this at 4 times. Then tried to down load some updates that were at least 3 years old. My computer is 1 year old.Then he starts to go into programs, not sure which, and started to have trouble opening them.That's when he told me my problem was a virus! I humored him and let him do a virus scan,NO VIRUS found! Then he precede to tell me my windows 7 is corrupt and he has to uninstall and reinstall it, and that I need to back up my files. He will call my the next day at the same time to do it. So I call my sister the next day, who is a computer tech, but not with Dell obviously.I only called Dell because a have 3 year tech support (by the way,I some how I got this free with when I bought the computer). She fixes my problem in about 1 minute. Yes I said 1 minute. All that was wrong was, I had the mouse keys checked under ease of access,change the way your keyboard works. Oh yeah also had to do a restore because he had screwed up the computer. So I spent 2 hours of my life that I will never get back for something so simple. No more Dell support for me. Luckily I have a sister who is a computer tech.

    Flo 4/10/11 7:06PM
  • purchased a dell dimension 5521 from dell. had problems with it from the time it arrived. cards would pop out of sockets. windows would not install properly. cd drive would work when it wanted. called dell and told them I wanted to return it. they kept telling me to try this and try that till time ran out and was able to return it. then I told them i would not pay for this piece of junk and took them off my checking account. although I found a 25.00 withdrawal from my account each month I assumed it was the insurance on the dell. I tried to get dell to stop withdrawal and was refereed to there customer claims. got the run around there each month. so I closed my bank account. received a letter today and they are freaking out, I actually closed my account and they could not receive funds. turns out is was dells bill payment service account. a do nothing service that just takes your money. it seems there should be a way to sue them for their misleading do nothing services.

    wolfscrypt 4/8/11 4:45PM
  • This is the WORST, by VERY FAR, customer service experience I have had with any vendor !

    1) First, I order as bundle dual-display to work with my DELL laptop and docking station; This order took 1h30mins because the rep didn't know what a dual display was and after knowing, I had to tell her which part number...
    2) I look at my credit card bill, and they overcharged me by $50.... I call them, and they credit it back...
    3) I receive the displays and...the two monitors are VGA only, when there is only one VGA and one DVI port on the DELL docking station.... I guess I should have asked but did tell them that it was for their docking station...
    3) I call to figure out an option: they suggest I buy the same monitors with DVI and VGA inputs. I do so: it takes 1h to sort this....
    4) then they send me to another number to process the return and refund... after 2 more people, the rep doesn't understand and tells me that because they credited a amount before they can't do a second refund! I explain that they credited BECAUSE THEY MADE AN ORIGINAL MISTAKE AND OVERCHARGED ME...

    CONCLUSION: After 4-5h of the this process, I ended paying $70 more than my original purchase, have to wait another 7 days for the new monitors (already lost 8 days), then have them collect the VGA monitors, then wait up to 30days to get the old monitors amounts credited....

    THIS IS THE LAST TIME I BUY FROM DELL. I ALSO SOLD THE FEW DELL SHARES I HAD.

    Duque 4/8/11 4:21PM
  • This Company is horrible. All I did was order a hard drive for my 1501 Inspiron laptop who's hard drive I burned. They charged me told me I would have it in a week, and then proceeded to postpone shipping for a month and a half. Everytime I called customer service they told me they were terribly sorry and that they themselves would make sure that I would recieve my item by my new ship date. They gave me a specific account manager who never emailed me, or called me until after I found the hard drive through another company ordered it recieved it, and canceled my order at Dell. They now won't stop calling even though its been a month and a half since I cancelled my order. I will never ever buy anything from Dell ever again. As soon as I have saved enough money to buy a new laptop I will forever be free of the idiocy of dell! I cannot wait!!!!!!

    Anonymous 4/8/11 1:21PM
  • I bought a Dell Inspiron that was supposed to be preloaded with Vista OS and a list of software. The piece of crap would never boot up so I could not see if it was operating properly. Had to take it to a local repair shop and have them format the hard drives and then re-install the OS and software at a cost of $375.00. Dell would not pay, not admit fault and not even acknowledge that there was a problem. After weeks and weeks of talking to every non-English speaking call center idiot and trying to get Dell in Texas to resolve the issue, I've made a vow to NEVER, EVER buy another piece of Michael Dell's garbage that he's selling to the public. Vishnu! You're getting a Dell! So Sorry!

    Anonymous 4/7/11 5:42AM
  • The absolute worse customer service EVER! So pathetic, I would never refer anyone to them.

    bella 4/5/11 10:54AM
  • I've been using alienware M17x-R2 for a year now and there's alot of problems i've encountered. first, when i first gotten this laptop i'm fully excited and happy bout the ecstaticity and power of this laptop offers. But since then everythin went downhill. i got a ati dual 5870 and i realise it is not working as it should, i coulnt play crysis on high settings, forced to play it medium, which is a pure indicator that there's a problem with the cards. so i called dell, they connect to my com and did sum stuff, and still to no avail. they finally come to the conclusion that i hav to play it with a lower resolution and low settings what the ****. They refuse to admit the problem arised from them and literally asked me to eat up watever i've bought.
    Then inevitably, my dual graphics card burned and so do my motherboard and processor(these are due to dell poor driver updates). They came and replaced the parts, restart, and turned on the bios, guess what, my prosessor( i7 720qm) only show 1MB cache(supposingly to be 6MB)? what the hell. And i did a Windows experience index and it dropped from 7 to 3.4. everything is so darn slow. and again i called dell(note this is the main part)
    They are telling me AGAIN that i'm suppose to eat up the fact that my processor is slow. AND THAT MY RAM SPEED(6MB) IS THE PROCESSOR'S CACHE. WTF, they said this becoz my processor cache(6MB) resembles my ram's memory(6MB) and that nothing is wrong with my system.
    From the stuff i've encountered i hope ppl outthere that is considering to buy a dell product should think twice. their techical team are bunch of liers that don know a thing, the parts they are providing are a real doubt.

    Tze 4/2/11 5:25AM
  • Not only is their service beyond poor, stealing customer merchandise is now part of their repertoire.

    ParagonOpus1 4/1/11 9:36AM
  • hi,never buy a dell laptop,i am its customer in china,i bought dell inspiron1545 in august2009,and now i have some problem related to hardware,and dell outlet referred me for customer service centre and they sent it to beijing as it was with three year warrenty period,after 8days i got a call that my laptop is back and you can take it back,and at that time i found that now there was a software problem and windows are not going to install,so i again went to them and they tried and asked me to send it to beijing and beijing customer service centre told me that there was no hard disk in my laptop thats why they could nopt check it properly and when i asked it from local customer care centre they told me it was inside,nobody is accepting there mistake,now more 8days has been passed and today i went to ask them and the locaL customer service centre behaviour was so bad,and they straightly refused on my face to give me their complain centre number and ask me3 to find it by myself,dell has no right to make its customers fool and worriede by its stupid and unprofessional customer centre and warrenty claim offices.their behaviour in china is totally rediculous and unprofessional.

    adnan 4/1/11 2:43AM
  • I have been waiting for Dell to refund me. The delivery fails to deliver my item on March 18th. I called in for full refund. They said they will do in 2 business days.
    A week later I called in again. They told me the same thing and I am still waiting now. If they can't resolve it, I will call my bank to dispute the purchase cuz the item simply never arrived and I have tracking proof.
    Customer cares are all liars or they don't know what they are doing.
    I will never use Dell's product. Never ever. This is a priceless lesson for me.

    Anonymous 3/31/11 10:54AM
  • I'm at the end of my rope. Let me give you an excellent example of why so many end-users are fed-up with Dell:
    2 years ago, March 21, 2009, I bought an XPS M1330 for my son’s high school graduation. From the first, every time he opened the laptop, we would see odd marks on the screen. By May, it was clear that the marks were an imprint of the keyboard, and this had gotten so bad that it was hard for him to decipher what was on the screen. We had purchased a 2 year warrantee, so called tech support, and a very nice young man came out and replaced the screen. Within a few months, the same thing happened again, and this time the tech replaced the bezel and the screen. My son went off to college, and the next year when he came home for the summer, he showed me that the screen was badly marked again. Again, the tech came, replaced the bezel, screen, and I believe the hinge that time as well,

    Finally, on 2/14 of this year, when I knew that the warrantee was about to run out, I called my son and asked how the screen was. All marked-up again, he said. So I called tech support and told them it was clearly an unfixable problem and that we needed a replacement laptop, as this one would never work correctly. After an hour-and-a-half on the phone with tech and customer support, all in India (and let me assure you, language was a problem, attitude was a problem, lack of knowledge was a bad, bad problem), I agreed to try to have it fixed once more, this time replacing screen, bezel, hinge and keyboard. I was told by at least 5 individuals, including the tech who did this last work, that even if the warrantee ran out, as long as the ticket was open, Dell would fix the problem for free. So the tech went to my son’s dorm and did the work.

    I called my son yesterday, and he mentioned that the screen was getting marked-up again, after only 6 weeks.

    That day, March 29, 2011, I spent 3 hours on the phone, went to 12 different departments, spoke with 17 different customer “support” reps, was told again and again that though they “didn’t replace this model” (I was given many different reasons for this, none of which made any sense. I’m sure Dell had already spent more on tech support with this issue than a replacement would have cost), since the ticket was still open, they would replace everything again. This, of course, was not an adequate response, as it had already been well proven that this would not fix the problem.

    Today, I was the unlucky recipient of a call from Sunny Sharma, a member of the Executive Customer Support Team, a unpleasant and arrogant man, who told me that, not only wouldn’t they replace the computer, they wouldn’t even repair it again since it was now 8 days out of warrantee, despite the ticket still being open. Did the many Dell reps who’d told me an open ticket would assure the problem would be fixed, lie? Mr. Sharma, not at all a sunny man, would have me believe so, and told me that the problems with the screen were nothing but normal wear-and-tear, not a design problem or anything that deserved Dell’s attention. By the way, I was told by 2 techs that this has been a common problem across the model. Obviously, this model should have been recalled, but I guess if Dell won’t pay Americans (10 percent unemployment in the US, and they sent thousands of jobs overseas) to work for them, they’ll be too cheap to properly support their products. He told me that Dell would do nothing to fix the problem. Nothing at all. My son now has an expensive laptop that will be good for nothing but a door stop within 6 months, and Dell has refused to support this product.

    undine 3/30/11 7:15PM
  • customer service where? who got the jobs? oh I think i have spent my last u s dollar to speak to someone in another country and get frustrated by a stranger. Hell I could ride the cta and do that --- sorry my bad the cta is keeping jobs here in the good old USA research where your $ are being collected and dispenced. I make my money here, I raise my kids here, i take pride in my country, and will protect her in her darkest hours----- its one taking a stand

    who cares 3/30/11 5:55PM
  • This is my third dell printer, due to them just quitting without warning. Daughter attempting to print homework this morning on a printer that is 1 yr 3 months old. There is paper jam after paper jam. So I lift the printer and a sprocket piece falls out. I call dell with no help what so ever they are saying if it were a paperjam they could help me. Well I could help myself with a paperjam. This is a hardware issue and they refuse to acknowledge that you are using cheap parts. Stuff does not sit there for a year and then just up and fall off. It was not thrown around it sits in one spot on a desk. I doubt that I will ever get another printer or even computer by dell. I think Mac will be getting my business!

    Miller 3/28/11 7:19AM
  • I can't thank you enough for the phone number 800-624-9896. I was on the phone for only 5 minutes and got results. The last time I was ready to cry, it took 45 minutes the first time with no help and then another 30 minutes the second time. The phone number worked Amazingly. And I didn't have to cry about it. Wow.
    Happy in Hubbard

    Anonymous 3/22/11 4:36PM
  • The customer service people did not care at all. You are just a number and all they want is your money. The product is poor and i will never recommend a Dell to any one. I will be buying mac for my next computer!

    Anonymous 3/21/11 10:38AM
  • I am so pissed off at the terrible service and the lack of ownership of the mistakes they've made in my computer as well as not being truthful and upfront about the piece of crap they sold me.
    I hate DEll and I am telling EVERYONE about the nightmare I have had ongoing with them and in particular the Software dept. Dell should really be listed as a scam because I have written out my complaints, emailed DELL and talked to them till I've been beyond fed-up.
    At this point I know more than they do, especially when it comes to the basics, like which ops I am using, and geberal trouble shooting issues. When DELL techs do not understand or have any knowledge of the problem being presented they've told me over and over that my operating system does not support the removal or fix of that particular problem. I seem to be able to research my issues better than them and when I have challenged the software team, they get a bad attitude. Today I was supposed to get a call back from the software dept., as part of my service maintenance contract. NO phone call, of course. The last scheduled call back, last week only happened 5 hours later because I called them and asked them how come no one called me at the prearranged time.
    I have service contracts and warranties up the ying yang with this screwed up company and they will never get another cent out of me. DELL should pay me for all the time and work I've done on behalf of their crappy techs.
    DELL lost a lot of my recent work when backing it up and then transferring it. The damn techs will not stay on the phone nor will they communicate especially when they are in my computer by remote access. They just go ahead, put me on hold, cut me off and further mess up my system.
    Dell also keeps sending my invoices to a previous address that I had to move from because none of my personal info and mail was secure, etc. DEll, no matter how often I tell them to delete that old address and only use the one and only they always verify with me, still keep sending my invoices with all of my personal info to the old address.
    I have explained to them that the old address that has not been mine for a few years, I had to get the police involved for the miss use of my address and fraud.

    Michael DELL your company sucks!

    Anonymous 3/20/11 7:01PM
  • The absolute worst experience I've ever had. I realize the 30 days are up for the normal return policy, but my circumstances made things difficult. They refused to even listen, insisting that it didn't matter. Um... yes, yes it does! Sometimes there are special circumstances that are worth listening to!

    black114 3/15/11 5:21PM
  • I understand That I owe a bill and it is past due but literally calling me 15 to 20 times a daY IS RIDICULOUS AND NEEDS to stop i HAVE ASKED AND NOW iM TELLING YOU DO NOT CALL ME ANYMORE CONTACT ME BY LETTER ONLY and I do mean do not call me anymore or I will contact an attorney and file harrassment charges against you is that understood.I get ssi and am barely working when I am able I will send something

    Jerry52061 3/10/11 10:11PM
  • I purchased my Dell Studio 15 back in September 2010 and included nearly every upgrade of support service that they had to offer (did'nt get the accidental spill package though). I also purchased my wireless router and a laptop cooling station all through Dell. I figured I couldn't go wrong. Anyone I knew who had an issue in the past, I now had it covered.
    I had my first problem nearly a month later, which really was not an issue, more of a security question.
    All really has gone well, until I made my last payment to DFS that I had scheduled online of course, for tomorrow. I had a 9 month plan, interest free, but with 29.99% after that. That means July 15, if my account is not paid in full I owe lots in interest. Guess what! Dell found a way to suck another $249 (plus tax) out of me.
    I had been on earlier this morning, answering some work email, checking my bank account balances, etc. Shut down and hours later came back and turned my pretty little pink Dell Studio 15 on and that was that. Frozen!! Could not enter my password, could not even power down. Ctrl-alt del, nope that was not working either. So of course, with all my support upgrades, I called Dell.
    Apparently this is a "software" issue not covered by any of my support upgrades. BUT in order to fix it, I needed to commit to the $249 upgrade which by the way is a premium upgrade for North America, in which I will receive personalized handling with an English speaking representative (but which MAY include but not limited to India, China, South America, Central America, Canada, Pluto Neptune and Mars), which conversation and understanding may be limited to connectivity, language barriers, and my strong desire to not being raked over the coals just to get onto to my 6 month old computer for which I still believe I paid for (and just finished paying for without all the interest) the support.
    In the long run, I am an idiot. If I were an IT genius, I could have just held the power button in for 2 minutes, released and followed what basically was a re-boot. But no, silly me, pink Dell laptop and all, I now have a North American speaking Dell representative, probably not in North America (and I am not lucky enough to get one from mars) for another 3 issues for the next year. Oh yeah, did I mention that premium pacakge is only good for 4 instances in 365 days?
    All in all, my six months with my Dell was not bad, only because I never had a real problem. My very first real issue though cost me $249 more and now I feel it's all a problem. Next stop, apple... by the way, I still have never had a spill accident.

    Anonymous 3/9/11 11:31PM
  • The first time I contacted Dell customer technical support the individual that helped me was incredible. He was very knowledgeable, patient and resolved my problem. After this first call I came to realize he was the exception. All I could get from the techs after that was that I should spend another $239.00 for software coverage. The suggested my registry was corrupted and other false statements. I spent $600.00 on my PC and two weeks after I bought it they tell me if it doesn't work I need to spend another $239.00 and they will help me. Not cool Dell.

    Wes1378 3/2/11 4:48PM
  • poor, lacking and over the years has gotten very poor
    When one see this the company will come to and end soon like many other

    biggerranks 3/2/11 11:44AM
  • My husband placed an order with Dell on January 27, 2011 for a new laptop to take with him on deployment. However; the order was put on backorder because of an Intel problem. A new order was placed and 'rushed' so that he would receive the laptop before he shipped out overseas. Today, I went to the Dell website to find that the order had been cancelled. After I called 'customer service' (what a joke) seven times and was disconnected seven times, I was and am extremely upset. Our credit card has been charged for the purchase, the order cancelled and no refund or reason has been given for the cancellation. What a sad excuse for customer service.

    karakay1979 2/20/11 2:16PM
  • I agreed to pay for Dell tech support for $59 plus tax after my warantee on my XPS 410 expired 2 weeks ago. I was told that I needed a new internal battery before the tech person could get my computer to run properly. I was also told that they could supply the battery; they would call me after I received it to make sure that everything was fine with set up and anything else that might happen or be neededafter I installed the battery. So, I agreed to purchase an internal battery for $18.44 delivered tax included. When I called the next day for a Dell email receipt of the transaction, I saw that the battery that was being sent to me was not a battery for my computer. When I called them they agreed that the battery they were sending me was not the correct battery, but that the battery I needed was not available unless I purchased a motherboard as the battery I needed only came with the motherboard. There was nothing wrong with my motherboard, but if I wanted to complete the fix on my machine I would have to buy a motherboard just for the battery. I refused to purchase a motherboard, as I knew that I could buy a battery at Radio Shack. I was told that even though my computer was not fixed I would have to pay for the tech service since they did a diagnostic. I was also told that they were cancelling the battery order, and that meant that no tech person would be calling me to complete the fix on my machine. I was not a satisfied customer. My computer was not fixed and I still had to pay for the tech support. Luckily, I went to Radio Shack, purchased a battery for under $5.00 with tax included, and was able to fix my computer myself. I just can't believe that a big company like Dell would tell their employees to try to sell me something I did not need like a motherboard to get a simple thing like a battery. How many non-computer savy people have they taken advantage to sell hardware they didn't need?

    Paul 2/18/11 11:06PM
  • DO NOT BUY YOUR CELL PHONE FROM DELL.COM

    Before Order Shipment...
    At least 5 phone calls back and forth as they kept asking more clarifying questions on my on line order

    After Order Shipment...
    First I tried their chat no success.
    Then I called customer service and was transferred 6 times and then sent 2 emails with my order information as they could not find my order in their system no matter how much they tried.
    After 1 hour on the phone they finally got me to the right dept to say they do NOT have price protection for cell phones...

    Bottom line...buy from Cell Phone from Costco...great price and 90 day price protection and they do it all in the store!!!!!!!!!!!!!!!!!!!!!!

    Anonymous 2/14/11 1:16PM
  • Please, do not order a laptop from dell. I have been refered from customer representive to customer representive for over a hour and am still in line. I am writing this while I am waiting for the next customer representive.

    I do not care about indians. They are people like us. But it is just annoying when they cannot understand you and you cannot understand them. Some of them have a very very strong accent. They do not want to help you.

    Do yourself a favor, spend a few bucks more and buy something with an accurate customer service.

    aisman 2/14/11 11:04AM
  • My motherboard failed and I ordered on on 1/3/2011. Dell promised delivery by 1/7/2011. It is now 2/12 and I still don't have one. So, without telling me, they cancelled my order. Not even an e-mail notification! Dell employees have lied to me, tried to coerce me into buying other products and services, transferred me to deactivated phone numbers and lack all morality and ethics. E-mails to Michael S Dell have gone unanswered. I will NEVER order another Dell product again and I will warn others not to as well. This has to be the worst company in the United States.

    bobcatny 2/12/11 7:39PM
  • A word to the wise DO NOT BUY A DELL COMPUTER, I just completed a problem with dell that I had since 12-10, it was just resolved today 2-11. Their customer service has no accountability, no knowledge. During my ordeal I spoke to 43 people was on hold for 5.3 hours was on the phone speaking to someone for 26.9 hours. Not kidding. Finally sent a letter to the headquarters( which by the way is in India). They said we know we have problems, that was it. We need to as customer, make people see how terrible Dells customer service is. People need to stop buying Dell products.

    hastings 2/11/11 2:08PM
  • Horrible, Horrible,Horrible......Customer Service, and to top it off they took my money up front, and after seven days & 4 transfers, of 10 to 15 mts and 4 calls. I am still waiting, they state it was just aproved yesterday and it will now take another 7 to 10 days to get the money back! What a RIP OFF, america wake up with this global BS! After this I will nevr use DELL again... I have also bought my last Dell Computer! They could not even help me, all they are good about is saying, ONE MINUTE MAM, I WILL TRANSFER NOW....!!!!!

    LA 2/10/11 8:09AM
  • Purchased a Studio XPS, got it on a Tuesday. Loaded all my programs & shut it off on Saturday, it wouldn't start on Sunday! Windows 7 did self-diagnosis & it finally started 45 minutes later. It ran OK for a day, then wouldn't start again. Error message about the CPU fan inoperative. I restored the system to previous date & it ran OK for a couple days. Tried to install Adobe Acrobat 7, DVD drive couldn't read the CD. Adobe Reader 9 screen came up & I couldn't shut it down. After removing Adobe Reader, I could run another system restore. Called Dell, was on the phone 3 1/2 hours. Everyone I talked to couldn't help me, but would transfer me to the right place immediately. Got disconnected 3 times before I finally got someone who could at least give me a case number and a number to call during the "normal workweek".
    Called the new number, got disconnedted by the automated system. Called again, they couldn't find my case number. Got transferred 3 more times before I finally got to the returns department. My now, I had finally had enough after running the emotional gammet. I wanted to send it back and get a refund............
    No can do! Unless I subjected myself to examination by a "technical expert" who would troubleshoot the system, I would have to pay a 15% restocking charge!!!!!
    Guess what? I told them that I would be GLAD to pay the 15% in order to get them and their computer out of my life!
    This experience was so bad, if I hadn't been through it personally, I would think somebody made the whold thing up!
    This company is tragic!

    Buster's Dad 2/7/11 4:08PM
  • My family bought two Inspiron 1525 computers in 2009.

    My sister never let her computer run off battery. I had to take my computer to school, so it very often ran off battery.

    I consider myself a decent tester of technology, because I am extremely hard on everything. I had an IBM computer with Windows 95 on it (did get upgraded to 98) and a Gateway computer with Windows 95 on it previously.

    Both of them lasted longer than my 2010 Dell.

    So Dell was already not off to a good start.

    I was having an issue with the LCD, and I called Dell about it. I talked with them for a while, making sure they understood I had dropped the computer once or twice. They assured me I was still covered under warranty, as the problem was unrelated to being dropped.

    However, once I sent the computer in, they called to tell me my warranty was void because the problem was related. We paid to have them fix all the problems, even the ones related to being dropped, and when it came back, not all the problems had been fixed.

    This isn't even getting into the heart of it.

    Both computers began having similar problems. Both touchpads died quickly due to regular use. Both computers began to charge the battery only intermittently. As one charged more frequently than the other did, we would often be switching chargers and batteries, trying to 'trick' it into charging.

    Why? Because both computers were refusing to recognize the AC charger it came with.

    Being a rather tech-savvy family, we looked into what the problem was. We quickly found that thousands of Dell computers are having this problem, and not only that, if they were lucky enough to have this occur during warranty, they would often have the parts replaced by a part that would have the same problem several months later.

    They would be told to replace the charger, the battery, and then the motherboard.

    We found cheaper ways to 'fix' the problem, like upgrading the BIOS, which, by the way, you can't do if you have less than 10% of battery.

    It didn't fix the problem, and we're stuck with two crap Dell computers.

    Cooper 2/6/11 10:05AM
  • Horrible customer service. I have been trying to get my laptop repaired for over a month. They have lied to me about promises to call back, lied about when parts were to be delivered, lied about everything. After replacing hard drive, then motherboard, they now want me to send laptop back to them for diagnosis, but the shipping box has never arrived. They do not abide by terms of service contracts and we have no choice but to accept it.I will never buy a Dell again and until this experirence I have been a very loyal customer.

    Joe 2/3/11 8:00PM
  • My customer service experience with Dell has been awful. 2 mth old computer crashed 4 days ago. Still waiting for local tech to call my cell. Have received calls from overseas CS everyday. Keep telling them I need the call to come to my cell. On original call the overseas tech informed me that the local tech would be taking my old hard drive and replacing it. I explained that I have confidential info on the harddrive and don't want it to be taken. I was told that for $50 they will take care of that by backing up and erasing it. I said no I will take care of that elsewhere. I was told okay but I have 10 days to get it back to Dell or they will bill me.

    dunny 1/26/11 1:51PM
  • My two children, both in the Navy, both bought Dell laptops around the same time, and yes, both of them were shipped out for many months shortly after buying their laptops, they both came home for Christmas with non-working laptops, hoping their bossy momma could fix them. I called Dell, I explained that yes, I know they were both out of warranty by a matter of months, and that they were both doing about the same thing, not turning on, not opening windows, etc. They told me that there was no help for me unless I signed them both up to Iyogi, seperately of course. I tried to explain to them that my kids were both in the military, and had only owned them a few months before they died. But that neither could do anything about it until they got back from cruise. They of course did not care, would absolutely do nothing to help, and stated that the only help they could give was if I signed up for Iyogi. I took the to a repair man and he said both were shot. The company has not customer feedback area, no way to get ahold of anyone, exept their lously tech support. I hate Dell, and they should not be allowed to continue to do business like this. This company cannot continue to put out second rate products, and expect to get away with this kind of stuff for long.

    cjpl1964@hotmai.com 1/24/11 9:42PM
  • My account rep changes every 4-6 months.

    The call centre in India is awkward to deal with, and unless I my answers to their closed questions exactly follows their script, the CSRs get confused, or worse.

    I called today to purchase some networking equipment (3 switches, a router, and firewall). I was told I would have to call back in 2 hours because the sales department was in a meeting. I asked for the CSR's name and operator number, and she disconnected the call. I called back, asked for a supervisor, and waited on hold for eight minutes (my phone has a call timer, the CSR did not update me, and she had asked me to hold for one minute).
    The supervisor said they were having technical difficulties connecting to the queue for the department I wanted, and refused to provide any unique identifying number for my records.

    If Dell wants me to wait 2 hours to place an order for $5-8000, I'll happily take my business elsewhere.

    Comptroller 1/24/11 11:35AM
  • I purchased a Dell laptop three months ago, obviously still under warranty. I am a health care professional with plenty of patient responsibilities that include having immediate access to my computer, even with the other desktop units that I have in my office. I am also on a number of national committees, on the editorial board of a journal etc. and routinely access my laptop for email. As most know, the desktop will soon go the way of the dinosaur as laptops, iPads etc, are so mobile and convenient. Just some background, but enough of that. My Dell computer has suffered a serious video problem that required me to be without my computer for two to four weeks according to Best Buy where I purchased it. They haven't been much better than Dell for customer service. When I originally contacted Dell CS to my surprise a very pleasant fellow offered to have a technician come to my home at no cost to fix the problem because of all the hassle I had been through. Only thing the tech needed to do was await the shipment of the part for the fix. I was told this past Monday that I would be contacted by Tuesday by the tech and almost assuredly have my computer back and operational by Friday of this past week. Since I had still not yet heard from the tech by Thursday (again I was told the part would be shipped, and to the tech by Tuesday this past week) I again called Dell in India. I suppose and was assured that even though the part had not yet shipped it would be to the tech person by Friday and they would call me before 2pm to schedule a time to fix the issue. I was again assured that my computer would be repaired by no later than the end of the w.e. Well, Friday 3:30 rolls around and...you guessed it, no call no tech. So I called Dell again (nice folks, they all seem to understand the problem because Dell along with plenty of other American corps have no clue about what true customer service is and likely don't care). Lo and behold the CSR who sounded like a clone tells me that the part is not even in the warehouse (mind you a part for a three month old computer), that he could not tell me when it would arrive, but as soon as it did it would ship to the tech. How comforting. When you are in business for yourself as am I time is money and this is costing me a hell of a lot of both. The fellow at Dell told me that he could not transfer me to an American CSR as he had no way to do that and, oh by the way I should have purchased a specific warranty allowing for that. Silly me, if only I hadn't been so stupid! So now I am still waiting, but in the meantime I called WSB radio which is the home of Clark Howard, a nationally syndicated consumer advocate. I was wished good luck after being told that Dell is head and shoulders the worst in the industry for customer service. It was emphasized that their corporate structure is virtually impenetrable and that this was likely the way they want it. I will get my computer fixed by hook or by crook, but I am wondering if there are any legal folks out there who might be savvy enough to tell me and others if there are enough egregious issues with Dell to constitute some kind of legal action. I will never again buy a Dell computer and will tell as many folks as possible not to either. I hope that there is a groudswell of this and that it will hit Dell where it will most hurt, no farmer no Dell.

    Anonymous 1/22/11 8:10PM
  • I was having software problems with my Dell computer. so they sent me to iYogi to fix my software. I purchased a service contract from iYogi for 2yrs it cost me $299.99 they somewhat fixed my problem. When I went to check my charge card account the next day I noticed that I was charged (2)$299.99 charges from iYogi on the same day. So I called my credit card company and put in a dispute. They(Bank)refunded me the $299.99 and paid the other $299.99 to iYogi. I called iYogi this week and found out that they suspended my account because I disputed the extra charge. They said that I should not have called the bank but should have called them and they would have refunded me. I told them that I had the right to call whom ever I wanted to take care of this. They said that I should send then my Bank statement to show that I was charged 2 times for this. I did send it. I called back a few days later and they told me that I should call my bank and have the bank reverse the charge for $299.99(the one that I disputed) and then they will refund me the money. And they also stated that the Bank did not pay them. I told them I would not do that and the Bank did pay them.
    So I called the Bank and told them what they said. The Bank told me that they did pay them and I explain them them what iYogi said and told the Bank that they are not giving me service. That they have frozen my account. The Bank then turned around and said since they are not giving you service we are going to dispute the other $299.99 that was paid to them. Meaning they are going to pull back the payment that iYogi received. I called I iYogi back and told them what the bank had said and now all of a sudden they are saying that they did receive my money and they will honor my contract with then and give me very good service. And asked me to please withdraw the the last dispute and give them back the $299.99 that the bank is disputing with them now. I told them no I would not. This is a very dishonest company. I don't understand why Dell is dealing with them. This is a scam company I am sure. Also I posted this on another site that had complaints about iYogi and believe it or not the post was not posted and I also had answered a person question about the address of this company and that was not posted as well and that question and complaint was pulled off of the website. I hope this makes the website so that other people can see what this company is doing.

    Anonymous 1/21/11 2:24PM
  • bought a lap top for my daughter on Dec 4th, gave it to her on Dec 25th, hard drive died on Jan 15th. Not very happy with Dell at all. Called cust service, they were cordial and sorry but nothing was really resolved. Lap top is being fixed but I am just disappointed that they are putting out bad products. We are a Dell household and business but will be probably not be buying from Dell again.

    beachdayz 1/20/11 8:29AM
  • finally after 6 months an only having my PC turn on for 5 minutes, they are going to replace the motherboard and power supply. 123 call to customer service, transferred 238 times, they panhandled the s**tty software scan to me 45 times, told me that my computer is out of warranty 39 times, argued that i was lying about when I purchased it 2 times. I willnever choose a dell again. This company needs to look at the millions of negative comments on the net and make some major changes. I bought an HP all-in-one the first week after I saw that I was in for a rollercoaster ride with dell. Never had one problem with it. I have all of this documented with recorded calls, written record, and family whitnesses, we are heading into court next week to get the cost of the HP and the tuition reimbursed for the time they had me messed up. They are offering a settlement of a good bit more than any of that. If you get the chance, record anything they tell you, and if the f with you, slam em in court.

    gratefuldude2001 1/17/11 3:30PM
  • Their web site is designed to keep you from getting help!!!

    me2mike 1/13/11 8:46PM
  • The absolute worst company to deal with!!
    They constantly transfer you from one rep to another, none of which know anything. They cant get anything correct and just want you to spend more money to fix their cheap products. Do yourself a favor and buy a toshiba.

    jeffs 1/10/11 2:49PM
  • Dell Studio laptop problems since purchase; LESS THAN 1 yr old, called customer service I was told that if I installed any software they would charge me $150 to review. The computer did not work right since I bought it. Kept turning off at random times; finally crashed. Took it in for servicing, hard drive not responding. I bought a new hard drive - my expense and now it works great! I will NEVER buy a Dell computer again. I am out $249.

    nirvanafdl 1/6/11 6:32PM
  • I have been on several calls today that amount to well over 7 hours in total. I originally called to get service on my computer and just to resolve the "blue screen". Instead what i have now is no internet connection. I have no virus, but now i have no way to connect to the internet. Now i am being hung up on because i have to re-explain the problems to each "new" advisor this call is transfered to. After 7 hours how can i possibly "pleased" about the number of hours i have been waiting for the incompetence on their part. I am not just displeased, i am outraged.

    AM 1/5/11 7:58PM
  • I am glad to read the articles an see that I am not alone. This dell situation, service is no service at all. I print out all of the chats,plus I get an e-mail, saying the same thing . plus the nightshift deletes the things u say.I paid $4750, for a top of the line laptop an printer,copier,scaner and fax. They won't publish what write, cause I print out my chats. an they send me a e-mail they next day with things I said, for example how much I paid,still on warranty, no help for three months,I have been trying. The night shift should be shut completly down, if they are not going to help anybody. With it still on warranty. Good luck with a chat session, I try an try, Finally got through,typed my info in,getting ready to send and they close chat session. Plain to see they just do not want to work.

    Gary 1/5/11 5:03PM
  • I needed a wireless router for my Dell computer to interface with my son's laptop, and I was happy to spent almost an hour in a chat with the Dell technician making sure the item would work with my computer. However, the router did not work with my computer when I tried to set it up. I was very frustrated after speaking to two Dell service representatives from India. Although they do speak English, they were "stuck on stupid." They insisted I get the EXTENDED WARRANTY on my recently expired Dell PC. I told both of them my call was not about my PC or the warranty of my PC. The PC still works, but the newly purchased router does not. Most people do not know that a company makes more money in profit on an extended warranty than they do on the sale of the actual product. From an engineering perspective, it's called the bathtub curve. Electronic items either fail right away after manufacture or they fail many years later. An extended warranty is seldom needed. Dell is going to get its router back because it has no customer service, they have lost one more customer, and I will stop payment with my credit card company. It's a shame Dell no longer has any upper management. Has Dell hired former Circuit City or Enron managers to run this company? If you have stock in Dell, you might want to consider divesting those assets before they drop to nothing.

    James Clark 12/30/10 5:58AM
  • having been told twice it was a software problem and refusing to send out an engineer despite having purchased warranty took to a computer repair centre on high st. charged £69 to be told its a hardware problem. had to fight tooth and nail and a lot of phone hours to get them out to fix it. and guess what !! it was a hardware problem. disgusting customer service and no response to my email. never again.

    alison green 12/29/10 9:07AM
  • I ordered three inspiron 1750 laptops from Dell. One was lost and although ordered in December not recieved until January 14, 2010. On December 12 the screen cracked while the laptop was sitting on the table. Dell tells me the warranty expired as of the day I ordered the machine and when I actually received it makes no difference. They want $289.00 to fix this. I had to make many calls, was disconnected many times and was so unhappy with the lack of customer service that I will never buy a Dell product again.

    Kathy 12/28/10 1:58PM
  • I ordered a TV from Dell.
    They told me the TV was not available and cancelled my order.
    They still charged my VISA for the TV.
    It has been 2 weeks and I still don't have my money back.
    I really HATE Dell!

    HopeKarmaGetsDell 12/21/10 1:04PM
  • I have purchased (9) nine Dell PC's for myself, my business and my family members. I have had many-many encounters with the Dell Order Entry; Customer Service and Tech Support people. I think that this qualifies me to give my opinion that Dell as a whole is a "Big Turd", just like my latest purchase this Dell Mini Laptop, which has taken my computing power back to the stone age...Bravo Michael Dell! My next PC will be an Apple.

    PistolPete 12/20/10 6:40AM
  • i ordered 2 laptops from dell 2 day's ago today i see the same laptop with better features than the one i paid for but for hundred's of dollar's less, called dell the usal run around from person,when i finally got to talk to some one basically they told me i'm stuck with 2 laptops that i paid for with the features that they now offer as inculded with the purchase.with no compensation in price for the laptops i paid for at higher price with less feature's,as i rerad the other comment's i relize that dell has a tatic of wearing down the customer to the point were as we give up and accept the crap they dish,we as consumer's have to start demanding be it legally to get compensated for 1 our money,time and fuastration of dealing with a company that goes unchecked by, because had penalty's been put in place they would change or go out of business, customer's unite. tell friends go on facebook utube all social sites to let other's know how bad dell's practice's are. word of mouth will have an effect.

    RAMPAGE275 12/17/10 10:34AM
  • Never again will I purchase anything from Dell, the customer service is absolutely horrible. I am so tried of my phone calls being disconnected and having my calls passed on from one Dell employee to another. I've called so many times over the past few weeks that not only can I almost speak Indian, I know the Dell customer service scam. You wait 20 minutes to speak with a person, you spend time asking the person to repeat what they are saying, after the person finally understands why you called, they put you on hold for a few minutes before telling you they can't help you. Then, they send you to someone else who will disconnect your call... sometimes you make it to a third employee before your call gets dropped, but it's almost certain that it will. Fortunately the customer rep. at my credit card company spoke great English and understood why I was calling. Inside of 3 minutes my dispute with Dell was filed. Amen!

    GaryInKY 12/9/10 4:47PM
  • What has happene with Dell. My Inspiron 15 laptop has had problems since day one--the thing just goes blank and I have to restart it to get the screen back. It has been in the shop three times. Best Buy said it was the OK, but didn't fix it, the computer tech said it was hardware, but didn't fix it.

    Then I find out there is no "working" docking station for the Inspiron 15 that I can come home and just dock my computer into a workstation environment with my monitor, keyboard, mouse, and printer.

    Only use the link customer service, if you call customer service you will get someone in a third worl county who does speak English if you can sort through the heavy accent. Everyone I know hates, and I do mean hates calling customer service and trying to understand what they are saying. My aunt has a hearing problem and literaly through her phone across the room she was so frustrated. Our first question when buying electronics is, where does your customer service physically come from--not U.S. no purchase.

    tfcbs 12/8/10 1:24PM
  • worst customer service EVER !!! No knowledge of thier products. 3 hours on the phone. was transfered over and over and over...... Had to call the original sales person and he helped me. Will never buy their product again

    Al 12/7/10 4:08PM
  • I will never order another Dell product or encourage others to do so. I have ordered an Inspiron 15R through the EPP program. It was on the 12 Days of Christmas program. My company orders large quantities each year of PC's, laptops, and large servers. The machine was shipped and in receiving at this moment. Less than 7 days from order date. Now I see that the same machine with the exact specs (verified by 2 Dell employees) is on sale for $79 dollars less. I have not picked up the I15R and called to ask if I could get a credit for the price difference. I was told that I could return the machine and re-order but they had no other policy. If I worked with our customers in that manner, I would be out on the street. What happened to Customer Service??

    Anonymous 12/7/10 12:32PM
  • Had problems with my wii fi connection and tried to call tech support. They kept transferring the call somewhere and then disconnects. sitting on the phone for hrs. Its very frustrating. Do not buy a dell product.Outsourcing is very bad for the U S A. No one to complain too. All they can say is that they are very sorry, that does not work. Hello......

    dayapops 12/3/10 9:48PM
  • Very poor support and customer sevice. If you can finally reach a "live person" they will, as often as not, transfer your call to another section or department and you end up being placed on hold for ever.They have a system to try to diagnose the problem "remotely" by taking over the computer and going through all kinds of diagnostics.If they can't solve the problem, it seams as if they have no record of what they tried because when you call back they seem to start over from scratch.Even more annoying is their propensity to try to sell additional warrenties or products which they claim will help "resolve" the problem.It seems that Dell basically tries to win a war of attrition, hoping that the consumer will eventually just give up in frustration.
    Overall, a very unsatisfactory experience.

    Rick AZ 12/3/10 2:59PM
  • I ordered a Dell printer via the company web site, paying by CC. Checked back in the afternoon to see that everything was OK - It was not. Order had been canceled, with no attempt to notify me. Called CSR and was directed by 'voice recognition' robot. CSR took all info, then concluded he could not determine why canceled, so transferred to 2nd rep. Again, took all info, then concluded I was again in wrong dept, transferred to 3rd, and exactly same result. I refused to be transferred again, and told rep I would buy elsewhere. Used the same CC later that day to buy an HP locally, so no problem with card. Two days later, Dell rep called to see if my problem was satisfactorily resolved, and didn't want to take no for an answer. No more Dell for me!!

    Anonymous 12/1/10 3:18PM
  • We purchased a TV from Dell on Nov 26, 2010. 2 hours after we realized it was the wrong TV, I called Dell and attempted to cancel the order. I was told I could not cancel the order because it was already in production!!. The customer service did not care that what they were saying made absolutely no sense. It was like they were reading from a script. I will never purchase anything from Dell again and will advise others to do the same. I have NEVER experienced such horrible customer service from a group of people who obviously dont understand that it is the customers and their purchases that allow them to have the careers that they have. We are stuck with haveing to wait 7 days to get a TV that will be returned immediately and then having to wait 30 days once they receive the TV for our return. It is NOT worth it to anyone to go through this nonsense. There are better options out there, all who understand that if you treat your customer right the first time they will come back again.

    The Andersons Houston, TX

    IAnderson 11/26/10 9:02AM
  • I bought my daughter a Dell (laptop)computer - unfortunately this is the worst computer I ever purchased - as soon as the warranty ran out my daghter's laptop started acting up then she called dell for a service call and they are constantly harrassing me to pay them - it started out at 42.00 and now because I refuse to pay for something they did not fix they are trying to charge me $87 dollars for the late fee - I will not pay for a service that did not rectify the problem. They are continuously harrassing me regarding this little money - they rip off enough people to leave me alone. What can I do this is not right; they are ripoffs. I will never reccommend Dell and I will always advise for people not to buy these refurbished crappy computers not to mention their lousy support which you cannot even understand.

    jonnigirl8921 11/15/10 2:17PM
  • Dell is the worst in customer service and not all due in part to the language barrier which is annoying on its own. Being just a few days outside of my warranty and having technical issues I called Dell. And instead of maintaining a customer for life Dell offered me a fix for $150 on a notebook I paid exactly $302 for. I have been a loyal Dell patron for the last six years, buying 3 notebooks and suggesting to many of my family and friends, who by the way hates Dell to buy with Dell. The customer service representative asked me "if I knew anyone who would repair my issue for free", my response was "probable not" and the customer service rep replied "then why would we."

    New Apple Customer 11/9/10 7:58PM
  • It all started when I purchased a Dell Inspiron 1525 in 2007 or so from Best Buy. Within months of purchase the hardrive died. It happened 2 more times after that only months apart as well. I took it to Best Buy to have it replaced since I was covered. Then shortly after that it started overheating and shutting off. By then the Best Buy warranty was expired but the Dell warranty was active. I went through Dell and they replaced the heat sink but then it happened again just a few months later. The 1525 I bought was defective and Dell refused to admit it. I contacted the BBB to try and have Dell replace the laptop and they put up a fight. They were also very rude and the customer service transferred me from person to person. Finally I spoke to someone willing to replace it but they tried to tell me I had to get a refurbished laptop. I fought that only because with all the trouble I had, I felt it was fair to get a brand new one. Finally they agreed. I got that replacement laptop but found they sent me the wrong charger. The replacement laptop was a Studio 1555 that needed a 90 watt charger and they sent me a 60 watt. After my bad experience with Dell I chose to buy the charger on my own. Shortly after that the battery died. I called Dell Inc. today and all they did was transfer me for 2 hours. They were rude and I didn't appreciate as a customer to be treated that way. One person told me that I did not buy anything from Dell and therefore they can't help me. I BOUGHT the original laptop from Best Buy but it was their product. Dell refuses to stand behind their product and take responsibility. All they know how to do is be rude and disrespect their customers. The man, his name was Kevin said that I didn't buy directly from Dell and all Dell has been doing is helping me. Well duh! It's THEIR product. They should help. Out of all the laptops I could've bought, I chose Dell. Isn't that enough for them to want to satisfy the customer? It's disgraceful and unacceptable. Something needs to be done because I am not the only one who has suffered with bad customer service. Why should we as customers stay loyal to a company that obviously can care less if they have unsatisfied customers. Now I have to shell out a lot of money to replace a battery that's defective after only 6 months. It's not acceptable at all. All I can say is if you buy a Dell...BUYER BEWARE!

    Frustrated Consumer 11/8/10 9:37PM
  • Dell provides the worst customer service i have ever experienced. The people operating the phones are infuriatingly useless. They can't understand what you're saying and you can't understand them - so what is the point? I agree with what other people have said - there seems to be no way to speak to an intelligent Dell employee. You phone and they tell you to email. You send an email and they send a single line response telling you to ring them. I've never felt so helpless in the face of a companies customer support service. If you want to waste your time and money, shop with Dell.

    amidag1234 11/8/10 5:40PM
  • We have had nothing but problems with Dell and we don't even own a Dell computer! Some how someone used my debit card number to purchase an $800 computer. Before the order was processed an employee from Dell called me (from India) to verify that I bought a computer from them and I told him I did not. He said he would cancel the order and I would not be charged. The next day I was charged! We have talked to several Dell reps and each have told me something different of when to expect my refund. One rep even said that the order was cancelled and we should receive a credit the next day! Of course...the next day and nothing! This has been going on for two weeks now (and yes Dell has the computer and our money) and today we were told that we are not going to get refunded until we file a dispute with Dell! Unbelieveable!!! The WORST customer service ever! I am glad I do not own a Dell computer and I NEVER will! I cannot imagine owning a Dell and have to deal with the constant non-sense from their customer service! I am going through the bank and filing a dispute with Dell to get my money back and I am also going to contact the Better Business Bureau to file a complaint against Dell. I think if everyone who has an issue that is not being handled with Dell should file a complaint with the Better Business Bureau....maybe then they will get their act together and have someone in customer service who lives in the US (who knows what their doing) help the consumer! Horrible...NEVER BUY FROM DELL!

    Anonymous 11/5/10 7:38PM
  • dell give you the run around but they will take your money faster then you can blink. and then when you need help you are on the phone for hours at a time i been on the phone for 7 hrs and no one can help they keep putting you on hold .i will never buy dell computer again

    george 11/3/10 1:04PM
  • I bought a Dell Inspiron 15 back in November of 2009 paid for it with my own cash for $535.Recently i received a virus trying to download a 6 month trial on Microsoft Office 2007.My friend said Dell would probably be able to fix it free since I still had a warranty on my laptop.When I called Dell I was transfered from hardware to software than somehow I was put on hold than finally a customer service staff answered.The whole time I was talking to him he kept bringing up the fact I didnt have a warranty on my computer wanting me to purchase the warranty for $30/year with a cc.I kept telling him I didnt have one. He than offered me a one time clean up fee of $130 with a cc.Ok common sense would be if I didnt have one for $30 how would I have one for $130.He was not concerned about the fact I am a college student needing this program for a class and that I had "NO" money.Finally I got off the phone and got the virus fixed myself and got the cd for that program I was trying to download.When I tried to download it my computer would read it. Once again I called Dell same thing happened they tried to sell me a warranty than a one time fee.They said my problem was a software issue which would be easy to fix.I myself work at a business where I deal with customers first hand and you would think that Dell would want to keep their customers and not have them talk negative to others about the poor service they received which would influence others to not want to purchase products from them.That would be me never again will I purchase a product from Dell and I will be honest to say that I would never recommend anyone to do so as well.

    Anonymous 11/2/10 11:21AM
  • We love our Dell computer; however, having said that, I absolutely "hate" having to call for any technical support or problem. I can't understand the Dell employee, since they do not speak English very well. Dell should not have outsourced all their technical support to foreign countries. Maybe they don't want their customers to call with questions/problems - just to give up, and deal with it!! Based on this, I'm not sure I will ever purchase Dell again.

    Anonymous 11/1/10 10:37AM
  • I ordered a part for my dell computer and was told it would ship out in the next 5 buisness days. I was told there was 45 in stock. I was also told it was a genuine Dell product. 2 weeks later I still have not recieved my part.I called back and used the extention # provided by the rep who sold me the product. Not only was the extention # not valid but the rep also gave me his full name in which was also not valid. So I gave the new rep the order # and they tell me there are none in stock. Then they put me on hold for a few minutes, get back on and tell me they found my part and will re-order it for a new scheduled delivery date. All scheduled delivery info was again sent to my email claiming the part will be delivered in the next 5 buisness days. Well it turns out the delivery date was rescheduled 6 times after and when I finally got pissed off I called and asked why are you canceling and reordering my part for the past 8 weeks. They said that the part is no longer available. I told them to go F!! OFF for lying to me for 8 weeks. I thought I was going to a professional for a professional experience and instead I was jerked around by at least 5 different reps THIS OUT SOURCED ANTI AMERICAN COMPANY CALLED DELL SUCKS. I WILL NEVER BUY ONE THING FROM THAT COMPANY AGAIN. I JUST BOUGHT TWO BRAND NEW COMPUTERS AND BELIEVE ME MY DELL CREDIT CARD HAS A $0.00 BALANCE WHICH LOOKED GREAT BURNING IN MY FIREPLACE NEXT TO THE DELL ADVERTISEMENTS FROM MY MAIL

    thehellwithdell 10/30/10 3:51PM
  • WHile a bit slow at times, Dell support for their business line is sooooo much better than most computer companies. Dell actually seems to want to help you resolve the issue. We have hundreds, if not thousands of computers and servers under warranty w/ dell, it is a rare experience where we cannot get things reolved relatively fast. Fortunately, the dell stuff doesn't have many problems to begin with. Good marks overall.

    Todd 10/27/10 8:48AM
  • i bought a netbook and cant get it return i stay on the phone forever.i dont know how they stay in business.they kept transferring to other places till you get tired and hang up.

    david white 10/26/10 8:38AM
  • We returned from vacation and attemped to open our desktop. All that we got was a bunch of computer talk and we could only open in safe mode. Still under warrenty my wife called customer service, the rep had my wife perform the same functions she had already performed and told her that it was a software problem and tried several times to sell her an extended warrenty. He then advised her to take the computer to a local repair shop. We did and were told that it was a faulty hard drive. Again called customer service, explained the problem to no less than 10 reps. I was on the phone for no less than 2 hours and during one transfer I got disconnected. Called again and was transfered to a rep that appeared to be knowledgable and arranged for a service tech to make a house call to repair the problem. A total of over 3 hours on the phone and all the reps wanted to do was sell an extended warrenty rather than fix the problem. After all this would you extend a warrenty that Dell does not want to honor?

    dmjtitanfan 10/22/10 3:50PM
  • I have an XPS One a great looking Dell product with seriously deficient technology. Dell has withdrawn the product and admits it was substandard in terms of reliability.

    They refuse to even give a partial credit for a new system -- but have replaced it twice. Who wants that?!!

    Sands 10/20/10 6:44AM
  • I have just experienced absolutely the worst customer service in my life. I tried to buy a Dell Streak through telephone sales. I'm in uk, from the beginning it was very hard to understand the salesman and support operators. It went downhill from there. They ddelivered after the date of my departure on a trip which I explained from the first conversation was the deadline for delivery, they have collected the package but have still not refunded my card after two weeks. I have spent hours on the phone trying to talk to them

    saunders 10/14/10 5:23AM
  • Customer support wont even answer a question or give you any type of help unless you pay considerably.
    I am very disappointed with their customer service. 2m onths ago I paid 129.00 to fix a virus on my computer. 3 mos later they wont help me remove a program that wont uninstall without charging me a minumum fee of 39.00. not happy customer

    Anonymous 10/7/10 12:38PM
  • I am not sure the price is worth the sacrifice of inefficient customer service due to the language barrier from wherever the support calls are routed. Absolutely horrendous. I actually had a package delivered without the software CD enclosed in the software box. Empty software box. After hours of explaining this over the course of a few days I was repeatedly told my package was delivered.

    I was out the cost of the software because "the package was delivered".

    And you can't call Dell Corporate directly to speak to them about this. Nice.

    Anonymous 10/5/10 2:43PM
  • I recently purchased a Dell Inspiron Laptop last year for my college studies. When I initially made the purchase I was informed by friends and family to not purchase a Dell due to bad experiences that they have had. Speaking from personal experience, I have to say that I could not be more dissapointed with Dell's customer service and their products. I initially purchased my laptop for a resonable price of $300. Since purchasing my computer I have had a toal of three viruses, all of which I have had to pay to remove. In addition to viruses, I have also had an issue with my laptops screen. The incident resulted in me paying over $350 to fix my laptop screen. Everytime I call customer service and tech support I am always tranfered to multiple representitives who never seem to compentent in their ablility to assist me. The most recent time I called, I talked to a total of 9 different people and was disconnected from my call twice. Seeing as how I have now spent close to $1000 on this laptop, I seriously regret not purchasing a mac from Apple.

    michael12092 10/5/10 5:15AM
  • Dell Customer Support is HELL. Attrocious, patronising, time-wasteing. I'm FINISHED with DELL HELL

    Seamus F 10/4/10 11:57AM
  • I have been with dell for awhile always paid on time even paid extra on my bill. fell on hard times as many people have because lack of employment.called to say that I was going to pay my bill in FULL by the end of the month. credit manager FRANK MCARTHUR came on the line I then explained to him that I would pay but not today, he became very RUDE and NASTY to me.WHY? when i called them to inform them I would pay.but until he calls me and give me an apoly I will keep send emails and letters.Dell should think about who handles people that are willing to pay in FULL!

    Not Happy 10/2/10 3:07PM
  • Dell sent the wrong computer and we spent hours on the phone. Their return policy is terrible.

    Anonymous 10/2/10 6:42AM
  • I bought a Dell Windows 7 desktop computer, with a complete range of ancillary products including Microsoft Office. It was successfully installed by a friend who is a senior director of IT in the NHS and by 5 weeks all was well.
    At 2 months problems developed in a range of activities. I paid both for a Dell consultation, which including their taking over control of the computer but this failed to resolve the various problems. I therefore had to buy a further year's consultations - without resolution. It was only by chance that we discovered that the root of the various problems was that what I had bought was a 2 months' trial of Office and not a permanent set-up. There was no indication on my paperwork of this, and Consumer Support gave no indication of this being the cause.
    I call this a shoddy way of selling to and dealing with vulnerable customers and I would not recommend anyone to buy Dell products on line.
    There is no reason to include the financial consequences of my experience, but they were considerable.

    Dr Newth 9/29/10 2:36AM
  • Dell is the worst. I'll never buy a dell again. First 2 weeks my cd eject on the touch screen doen't work and what does Dell do? They send a guy out to make the repair with used parts???WTF Dell?? Then a few weeks later I go to use the web cam to talk to family and the webcam doesn't work. So I contact Dell support and guess what? Not only can they not fix the web cam but offer to sell me a fix????WTF Dell?? Now I go to log on to my computert and my desk top will not come up. DELL SUCKS!

    BWIII 9/23/10 5:53PM
  • Dell is the worst company I've ever dealt with. Our computer crashed and I was on the phone with the technical support on two different calls for over four hours each. The tech promised to have the issue resolved in less than 45 minutes the last time and he remotely "took over" the computer. Then he just left. WE kept calling and calling. The computer is not fixed, they charged us over 400 dollars. We are pissed off. Trying to file a formal complaint. No one understands English, very difficult time trying to communicate. Never buy or do business with Dell.

    Anonymous 9/16/10 2:18PM
  • I ashve a dell and am very unhappy with it. The hard drive has been changed once and needs to be replaced again. I sent my computer in for repairswith a laundry list of issues and all that was done was that they chaged out the fan. When the computer came back there was a letter with it that saids the computer was tested etensivly. The same old problems still persist. As far as talking to the idiots in India I am beyond words. I guess I ahve two words "THEY SUCK". Don't buy Dell, the product is ok at best and the support blows to say the least.

    Mckinney Texas 9/13/10 8:02PM
  • Worst company ever. Will never buy Dell again

    jkim1 9/13/10 3:22PM
  • I agree Dell is one of the worst in the industry to get support. While they have dozens of "support" categories, there is none for an issue I have: recycling. There is a policy error on their recycling website, but absolutely no way to contact them.

    I have owned 3 Dell computers, but the next one will not be a Dell.

    Billybobboy42 9/13/10 10:08AM
  • I bought a laptop with the Dell Preferred Services and after about a year or so, I paid it all off. I called them up and told them that since I had paid it off, I wanted my account frozen and done with. A couple months later, I go to the bank to deposit money and find out that my bank account is overdrawn by about $100. Dell tried to take $25 out of my account TWICE (not including the couple months it had it taken out before and I didn't notice), and my bank charged an overdraft fee twice. I called up dell (after MUCH trouble trying to find the right person to talk to) and was SO upset.

    WHY were they taking money out of my account if I had already paid it all off??? Apparently when I called to cancel my account, I should have known to call the OTHER department myself to cancel the automatic payments. I thought that if I called to cancel my account, that would also cancel my automatic payments, but I guess not... So I cancelled the automatic payments.

    So my account with Dell, that should have been closed, was at a balance of $-50, so they wrote me a refund check of $50. They were lucky I didn't scream at them to pay my $50 in overdraft fees! When I got the check I cashed it, I just wanted this fiasco over and done with!

    Some 6 months later I start to get calls from debt collector agencies saying that I owe Dell $175!!! Apparently, when they wrote me the $50, they had wrote it for too much, and were just supposed to refund me $25 as the second time they charged, it didn't go through in my bank. So then they wrote me a check for too much, and after I cashed it, I owed them $25. Well, I didn't know this, and never received a bill, and six months later all these extra late charges start piling up and it gets reported to a debt collector.

    This royally f*-ed up my credit score, and shot it down 80 points. My limits on all other cards has been decreased, and they have completely screwed me over. I hate Dell and vow to not only never buy anything from them again, but advocate AGAINST anyone else buying from them!!!

    MsAlyx 9/9/10 1:08PM
  • I purchase a laptop 2 less than 2 months ago, only to turn it on 3 days ago and it jst peeped. I called customer support and they were extremely nice and told me my hard drive and memory board we're gone and that they would replace them. The tech support man came today (2 days after my calling) to replace them. Upon replacing them, he turned the computer on and left. I asked him about staying to make sure it would be ok and was told they could not do that. Of course it still doesn't work. I demand a new computer and they are shippingit but it takes 7 to 15 days. It's time for Dell to realize their customers are in the US. We work hard for our money and want a quality product. I wull never waste my money on a Dell and their customer support again.

    Tammie 9/9/10 10:05AM
  • I own a small business, for the past 10 years I have puchased several servers and workstations each year. The products are reliable I have never had any problems until the order I recieved last week. It is a simple shipping error. I am on my third phone call with customer support(india) the last two ended with me being disconected while being transferred. This call has now been about 45 minutes and I am still on hold. Unfortunately it is apparent that I need to just reverse the charge on my credit card and take my 20,000 a year in hardware budget to another vendor. I love dell products but this is over the top, so sad to see a great company to decline like this.

    CAS 9/8/10 2:06PM
  • 2 months i have been waiting for a replacement for a premium monitor ( dell U2711) and all ive got is excuses - wrong monitors ( 24" once and a 27 WFP now)
    i'm suprised how ppl buy dell products with such aweful after sales and customer care ???

    Sharan 9/6/10 9:13AM
  • When I bought a Dell laptop I purchased a full 4 year warranty and am very lucky I did because my Inspiron 1720 had numerous hardware problems and after two years it was on it's last leg and Dell told me they would be providing me with a new laptop through a system exchange. It's wonderful that Dell provided me with a new laptop, but my praise ends there.

    On my first phone call when I was told I would receive a new laptop they were able to give me no details, this led to me having to call them several times a week and waiting on hold for many hours in all. The few times I did receive information it was proven to be incorrect on the very next phone call I made to Dell. Two examples are that they told me a SPECIFIC laptop I would be receiving only for me to find out later that they switched it and decided to send me a completely different laptop (that I didn't want). Later I was told that due to my situation I would have 30-90 days to return my old laptop only to hear from dell later that it was a very strict 7-10 days and I would lose my warranty if it took any longer (even though I live 4 hours away from where the laptop was mailed and had to transfer 2 years of information myself and am a full time student).

    Throughout my interactions with Dell I would have been able to overlook some uncertainty but the fact that literally everything they told me was incorrect was unacceptable. To top it off many of the dell representatives I spoke with were downright rude and combative and never hesitated to take a guess and simply transfer me to whatever random department MIGHT be able to help me because my problems were so complex. On one call I was bumped around about 6 different departments when I had a VERY simple request.

    There are so many other companies out there, I don't know that I will be doing business with Dell again and I'll be warning my family of the awful service I received.

    Anonymous 8/31/10 9:27AM
  • DELL GAVE OUT MY PERSONAL INFORMATION

    I HATE DELL AND THERE IS NO WAY TO CONTACT AN INTELLIGENT PERSON THERE. OF COURSE MAYBE THERE IS NONE.

    I am just posting where ever i can because i am so furious with Dell. I did purchase a computer from them which is still under warranty. It crashed from day one and Dell has never fixed it. I actually gave up and brought another computer rather than ever deal with Dell again. NO SUCH LUCK. Those scumbags have now got my account mixed up with someone else's and have given out my personal information and given me their personal information. I have address, phone number, credit card, etc. Dell does not seem to think this is an issue. I have written and called and was told they would remove my address from further advertisements????????????????? They do not even understand what they have done. They are evil, stupid and there is no decent way to describe them. I just want to let everyone know, not to trust Dell with your credit card or personal information. I have all the letters here to prove what i am saying. I have called and talked with the person who all these letters belonged to. There is no way to get thru to the board of directors or executive office. Hell, maybe the idiots don't even have one. I can not believe they gave out my personal information to strangers, not just once but every day for about 10 or more days now and they don't understand the word STOP. DO NOT TRUST DELL WITH ANY THING. They will not fix a computer, they will not tell the truth and can not be trusted in any way. In spite of the fact i am seriously sick i am going to have to take this to court and also cancel my credit card. I have no idea who all has my personal information. If i were a person who is evil, i have this other women's address, phone number, credit information and know exacetly what she ordered and when it was to be delivered. Just think of this information in the wrong hands. The worse part is, DELL does not care and is not doing a thing to stop it. Every day i got an update on the delivery. PLEASE, DO NOT TRUST DELL WITH YOUR PERSONAL INFORMATION, IT IS DANGEROUS AND THEY WILL NOT HELP YOU.




    Sponsor

    geri 8/30/10 1:49PM
  • I paid a fee of 59.00 to dell for technical support. Their idea of support is sending products that you dont need. I was told my memory sticks were bad. Sent new ones. Didnt fix it. New hard drive. Didnt fix it. Last call was told the motherboard was shot. Was told you need a new computer. Took computer to computer shop. Same day it was fixed. Asked for my 59.00 back because nothing was accomplished. Well, we cant do that sir. Cancelled account. LOVE YOU DEll.

    wastedday2002 8/18/10 7:21PM
  • All I can say is the customer service is horrible. I was on the phone for 3 hours being transferred to every department they had. Asked for a manager and it got worse. No one interacted with me as though they understood me. Now, I see they increased my credit limit by $1500 and I am scared as heck to call and find out why. I didn't receive a notification to explain what this means. I don't know if it's a good thing or a bad thing. I really wanted that Dell Streak phone but may regret using the account.

    maestra 8/16/10 7:17AM
  • Bought a Dell Studio 14. After receiving it I went to make a backup restore disk as advised in the manual. This function did not work. I tried online customer service and gave my service tag number and express service code number and the answer came back as invalid service tag number. So I called Dell to get help...that's when the problems began. They wanted the service tag number, the express tag number, and the order number. After a few minutes on hold I was told the service number was invalid. I told them the problem I had using online tech support and they were sorry, but could not help me without a service tag number, but they could not activate the service tag for at least two days. The computer was shipped and in transit for four days without that number but they somehow knew it would magically appear in a couple of days or so. I told them that was unacceptable and asked if they could just help me with this simple problem. To shorten the story I ended up calling seven times and got hung up on twice. I persisted and asked for a refund and said I did not want this computer of you cannot provide customer service, and was told I could not get a refund without a service tag number. Now I am steaming. I called back again after getting hung up on for the second time and asked for a supervisor and was told they would tell me the same thing. I would not give up and kept asking for an RMA number and a prepaid label to return this piece of crap. They finally agreed to send a label. I spent two hours at least trying to get tech help and or a refund. I am now waiting for the label.

    Chucky03 8/10/10 8:06PM
  • Dell , charged my debit card for something I never bought, in excess of almost $500.00, they accepted a payment that was not authorized with a billing zip code, or even the secret code on the back of the card,, because my card was in my possession @ the time the transaction was made.....So Hating Dell right now!!!!!!

    NVme 85 8/5/10 2:30PM
  • Purchased a Dell Inspiron 17. It arrived DOA!!!

    The person in India, read from a script for about 20 minutes before saying they would send me a new one in 20 DAYS!I then spoke with the support supervisor (I think it was the same person) who rudely said that was my only option, and if they service it, it would be repaired with refurbished parts. REPAIRED? It NEVER WORKED! Customer Support proved useless, and simply offered to cancel my order. Then a customer service supervisor read a script over and over again "I cannot commit to anything"
    "I cannot commit to anything"
    "I cannot commit to anything"
    "I cannot commit to anything"
    "I cannot commit to anything"

    Thanks Dell, you have just lost my companies business reselling servers.

    UselessSystem 8/3/10 11:04AM
  • absolutely the most frustrating experience I have ever had. sales people had absolutely no knowledge about the certificate i tried to use and i have been shunted around 5 times, still without any resolution. when you figure the time lost it doesn't pay. my issue is compounded by the fact that i want to use a dell certificate that I obtained by redeeming american express points. I read the terms and conditions, had a chat before redeeming my points where I was told I could use the points and when it comes time to purchase I am told I can't use the certificate. no one gives me an answer and no one knows who i can talk to.

    Anonymous 7/30/10 11:10AM
  • My laptop crashed and I am trying to get a recovery disc. I have been transferred at least 17 times to different departments, told Dell doesn't sell recovery discs anymore and I would need an operating disc, then told Dell doesn't sell the XP operating disc. I have been transferred, disconnected, given the wrong toll free number to call (several times), told they were out of stock...this has been the worst customer service experience...one department doesn't know what the other does.

    Doug 7/30/10 10:45AM
  • Despite priority shipping, computer not delivered when promised. Wrong printer put on order. Nightmare trying to deal with Dell customer service - reps will promise you anything but have no control, e.g., rep promised that if I didn't cancel the order he would give me a $55 credit. Of course no credit was applied and on subsequent calls (All 4 of them), no one could help. About 7.5 hours of my life spent dealing with Dell customer support and the end result is that the computer is sitting in my 88 year old mother's living room - still in the box. Urge you to file a complaint with your states Attorney General re: poor customer service.

    Anonymous 7/28/10 7:53AM
  • I have been more than frustrated with Dell's handling of my order.I am a school teacher, who in the middle of writing final report cards in May, had my laptop keyboard go on the blitz. I was told I would have a new keyboard in three days. Since that time, they have continually strung me along, saying it will be to me in a week,and it has never arrived. It is now the end of July and I've spoken with people I can't understand umpteen times.. My order was supposedly sent to Texas instead of Colorado, they said. They said it was delayed because of my bank and countless other excuses. Finally, I am on the phone with "Kathy" from the states and she told me she is checking into this b/c she doesn't think they have the keyboards anymore. Finally, somebody is telling me the truth. This has been the most frustrating process...ahh...their phone just went out in India when I asked for a supervisor who spoke English. I will never buy a Dell again. I'm on my way to the MAC store now. Goodness Gracious!!!!!!

    allison 7/27/10 12:20PM
  • reading some of the others i see that i am not alone in my distaste of the way dell costumer service in india or wherever handles problems. i was told that i was to keep items sent to me for a repair that the tech center was unable to fix. i was told by two different people at dell that they would credit my account .. then i gut a call from a guy from india who said he was a manager and would not approve a refund unless i sent back everything...to me that is reniging on an agreement. he was very insistance that no return no refund.. when i asked if thought he was reniging on a agreement he said thati was given wrong information and basicly live with it.... never again will i buy anything of or for dell!!!!!

    bareboater 7/23/10 5:30AM
  • Called technical support because I did not get product id to register Windows. The tech told me it was on the Windows CD (Dell does not send Windows CD, you are instructed to make a backup when you set up the machine). I tried to tell him that and he said, "don't interrupt" then transferred me to customer service which was closed! This was a replacement computer - the first was unusable because the processor overheated and damaged several parts. This is my last Dell computer. Bad parts, rude technical support and terrible customer service has convinced me to shop with another company.

    no more dells 7/21/10 10:06PM
  • Okay, I am here to bash Dell as well as the others, however, besides the non-US customer support, there is a Dell computer contractor from Mass. that is truly a representative of Dell in not resolving the issue, (in this case) not taking the time to fix a problem that he was sent to fix (stayed 45 minutes before saying he had to leave), and just ignoring the need of the customer. Today, July 19, 2010, the Dell computers were down for service and no one and I mean no one would take a complaint using a pen and paper, research it and get back to me. Was told to call back in 2 hours. I have been on the phone twice with customer/tech support each for 2 hours and not resolving the issues. What happen to quality from Dell? Guess the quality is in the dreams of a functional company that cares. i am beginning to believe that Dell is from hell.

    Anonymous 7/19/10 7:17AM
  • All Dell gives is the runaround with few representatives having more than a heavilly accented English which is difficult to understand at best. They have no authority or expertise and simply ask rote questions over and over all the while never accomplishing much.

    arrowdawg 7/16/10 2:08PM
  • DELL CUSTOMER SUPPORT IS NON-EXISTENT. DO NOT UNDER ANY CIRCUMSTANCES PURCHASE DELL AND THEIR EXTENDED WARRANTIES!!! After multiple calls and multiple transfers from Phillipines to India and back again, I still have no resolution to my current Dell computer problem. In the past, a Dell tech support person actually had me unscrewing, detaching and reattaching cables, monitors, etc. -- TOTAL WASTE OF TIME!! Hours of my time and added phone call expenses were the only result. I finally figured out the problem on my own, which turned out to be a minor fix. Dell fraudulently stated that my extended warranty would cover on-site support for 4 years and that all tech support would be U.S.-based support (I insisted on this before making my decision). Now it turns out that there is no way to get domestic U.S. tech. support and the overseas techies refuse to dispatch home service. MAJOR FRAUD AND RIPOFF!!!!

    NOMOREDELL 7/15/10 2:55PM
  • Do NOT order from Dell. Dell's service and warranty SUCKS! I ordered my computer in Dec. of 2009 and they said I had warranty on the SOFTWARE AND HARDWARE for five years. Well, my webcam that's built in the computer stopped working so I called technical support... (which is a HUGE headache in itself!) and after FOUR hours on the phone, they told me it wasn't under warranty for the hardware and to clean the malicious software that was preventing my camera from working it would cost $200!

    This is four hours after I talked to SIX technicians who 1.) couldn't speak english, 2.) had NO idea what they were doing and 3.) just repeated what the other one had said/asked. DELL SUCKS AND IS A HUGE WASTE OF TIME!!!!

    Words of advice: DONT order a Dell!! It's not worth it!

    ShannonW 7/14/10 8:50PM
  • Someone needs to tell Michael Dell to pull his head out of his ass and bring the support back to the USA - I spent 6 hours with iYogi and am still in the same situation.
    I am starting a new company (in the USA) and will seriously consider going with another computer company in the future.

    Dissapointed in Dell 7/9/10 6:39AM
  • I have a 13 month old Dell XPS 435 computer. THe memory card reader quite working so I attempted to order a replacement. Dell offered a refurbished card - but in the susequent 2 months have yet to deliver anything. Interestingly, Dell is currently selling the XPS 9000 with the exact card in it - and tonight I was told that if I had an extended waranty that I could get a new card - but I don't and they refuse to sell me one of the new cards. I am so tired of talking to India I cold scream!

    Jake the snake 7/8/10 5:28PM
  • I had called Dell to change a motherboard in a Vostro unit, and the warranty for the new motehrboard unit was 3 months. Not long before reaching the 3 months, the newly changed motherboard spoil, due to manufacturing default, as the technician explain. Thus, Dell had their technician to change another and when I inquire if it spoil again for the second time, for a new motherbnoard, right just after 3 months, will they consider changing the new motherboard for me, because I know that Dell's quality is questionable. They could not even guarantee me, and at last, the newly changed motherboard really spoil. Can you see, how bad is their quality? Please do not trust Dell, and their service. Thank you.

    Blackice 7/5/10 8:33AM
  • The Dell customer service girl only know how to say " I can't help. YOU BETTER BUY ANOTHER COMPUTER"
    This is not customer service, I can say Dell provide the worst customer service I experienced!!!!

    Insprion One 19 7/3/10 3:00AM
  • We have been fighting with Dell after spending 4 grand on Alienware laptop. Have wanted one for years - supposed to be top notch - what a peice of crap. then we have to deal with costa rica, india and they had the audacity to tell us we have to pay extra to speak to someone with English as a first language. If you are female- fogetta bout it - you are treated like garbage. My husband at least got responses - they went no where- but they were polite. When we suggested a replacement they wanted a restocking fee - Dell just lost my business FOREVER!!! i WILL SING IT FROM THE ROOFTOPS

    Anonymous 7/2/10 1:16PM
  • I asked a specific question about Windows 7 drivers for a standard DELL printer I wanted to attach to my brand new DELL laptop. First of all they wasted my time telling me to download non existent drivers. Then they accused me of not reading an instruction that they never sent, very rude. They totally misunderstood my request for support and gave me the run around. Finally there is no where to complain so the support staff can do what they like. They wasted my time on an issue that could have been resolved in a few seconds. PATHETIC.

    NickCWA 7/2/10 1:05PM
  • I ordered a tv from Dell but decided to cancel three weeks before the ship date, when I called to cancel got the round around immediately and was stalled until it reached shipped status three weeks early.Now I am told to late to cancel and I have to stay home and receive to return and possibly be charged a re-stck fee.

    unhappy 6/28/10 1:58PM
  • All I have to say is that Dell's customer service departmant is the worst. I will pay off my preferred account with them and never buy Dell again!

    ksquires 6/28/10 1:28PM
  • I am on my last Dell computer. You can never get anyone that speaks understandable English when calling customer service. Good luck if you ever order replacement parts, they always get it wrong even if you give them your service tag number. These are some of the most arrogant and incompetent people that exist in the world today. Maybe Dell should in source some talented people. Doesn't matter for I am done with Dell.

    Dell don't care 6/22/10 2:18PM
  • I've suffered thru countless unproductive customer service calls to Dell but won't bore you w the details since it seems most have experienced that same. I found this interesting article and thought I'd share:

    Dell Reaches Settlement In Multistate Customer Service Suit
    By Brian Kraemer, CRN
    4:06 PM EST Mon. Jan. 12, 2009 Dell (NSDQ:Dell) reached a $3.85-million settlement today with 46 states that brought a complaint against the computer manufacturer. The lawsuit was prompted by issues relating to consumer practices, including no-interest financing, next business-day service contracts, warranty services and rebates.
    The settlement was led by the attorneys general from the states of Connecticut and Washington. The Round Rock, Texas-based computer manufacturer chose to work with the offices of the attorneys general rather than have the matter taken to court.

    "We helped lead a coalition of states in this investigation after receiving complaints of significant customer service abuses by Dell," Richard Blumenthal, attorney general of Connecticut, said in a statement. "Consumers who sought and believed they received 0 percent financing were then ambushed by high-interest rates and fees. Many consumers faced unacceptable obstacles obtaining warranty service on their Dell computers and others said they never received promised rebates. Many consumers may be eligible for hundreds of dollars for the abuses."

    Dell has agreed to pay $1.5 million into an account for consumer restitution, as well as $1.85 million that will be distributed among the states included in the settlement. At least a portion of the settlement will be used to reimburse legal fees.

    Under the terms of the settlement, Dell pledges to fulfill warranty obligations within 30 days of notification; not report late payments to collection agencies if a customer claims the debt is invalid and has proof; and disclose in advertisements for promotional credit offers that the majority of consumers won't qualify.

    "Dell must hit delete and then reprogram and restart customer relations by keeping all its promises. More than the money, this agreement provides profoundly important business practice reforms," Blumenthal said.

    According to a statement released by Dell, the issues brought in the legal settlement affected only a "small percentage" of customers, and many of the business practices raised in the complaint had been eliminated by the computer manufacturer before the settlement.

    Unfortunately for Dell this isn't the first encounter the computer manufacturer has had with claims of fraud, false advertising and deceptive business practices in the past 12 months.

    In May 2008, New York State Supreme Court Judge Joseph Teresi called Dell's business practices a bait-and-switch scheme because customers were being denied the deals the company had promised.

    In his ruling, Judge Teresi wrote, "Dell has engaged in repeated misleading, deceptive and unlawful business conduct, including false and deceptive advertising of financing promotions and the terms of warranties, fraudulent, misleading and deceptive practices in credit financing, and failure to provide warranty service and rebates."

    The May 2008 ruling by the New York Supreme Court and the settlement headed by the states of Connecticut and Washington are unrelated.

    CJ 6/17/10 6:53PM
  • My experience of Dell would have been positive on the ratings below except that the technician was an arrogant/rude SOB from the first sentence to the end of the conversation. Someone who should never be allowed to speak to the public. Where these people come from beats me.

    Anonymous 6/9/10 8:39AM
  • In Feb the online login kept saying it didn't match with my email and password. So I couldn't pay it online. Called the number on the old stmt and got someone who I COULDN"T understand.

    well finally I got a hold of someone and they posted a check by phone to pay the bill in Feb. TODAY I always pay by phone with a check because I cannot log online because they say They cannot change the password because my email is already registered blah blah... well THE payment I made by phone for the 1st time in FEB, DIDN"T make the due date and it accured a late fee... since Feb I was being charged with late fee's back to back, EVERYTIME I call to make a payment it doesn't say I have an outstanding late fee dept, every month I pay the mim + 20 and lady tells me today its my fault that i didn't check my stmt, which I had chose to SAVE TREES AND GET STMT'S ONLINE... WHICH I CANNOT GET ONLINE CAUSE THEY WONT RESET my login. ugh they make me so mad. I had to pay over $380 in late fees and my credit is ruined because of there lack of communication... I hate when I get someone who can
    t speak good english.

    Richlynb 6/7/10 11:47PM
  • Quite possibly the worst customer service ever. 1 call 5 transfers 45 minutes then dropped. 2nd call person was incompetent, really I know this because I have worked tech support. 3rd call who knows I'm an hour and half in talking to the 7th person and ready to smash every product in my house that has Dell on it. Now back on hold, lucky me!

    snake 6/4/10 2:15PM
  • (See Previous post) Also, after being charged fraudulently by Dell, and after I communicated my concerns to the customer service representative, she told me to fax to her my private bank statement and account information, which includes my checking and savings account numbers, my checking and savings account balances, and any recent transactions, all debits and credits included to prove that my account was actually placed, because they can't find my order anywhere in their system. I refused to share my private banking information, so she put me on hold for a while, then she hung up on me! I was forced to call back and deal with the endless myriad of transfers, holds, and funny accents that have made Dell the mess that it is today!

    FashionedUp 5/27/10 3:03PM
  • Purchased a power cord by phone on 5/26/10 at 430pm for $71.25. Was told by the customer service technician that I would receive a confirmation email, but I did not. Was also informed that I could cancel the order on the same day 5/26/10, just by calling Dell back. Found a much better price elsewhere online ($19.00) and attempted to cancel Dell order at 438pm. Spoke to over a dozen Dell employees over a 24 hour period, and they all stated that they could not find the order to cancel. Now it's 5/27/10, 530pm. Still no email confirmation received, nor any location of the order by Dell found. But strangely, they found a way to charge my credit card the $71.25 today, on 5/27/10. Funny, they had enough technology to take my hard earned cash, but they didn't have enough technology to cancel my order and allow me to keep my hard earned cash. Never again! My family and I have been loyal Dell customers for over 15 years, but we will NEVER buy another Dell anything, ever again!! They're crooks and we're done!!

    FashionedUp 5/27/10 2:27PM
  • Just got off the phone from India - transfered umpteen times - no results. Can barely understand them and got no results. My sons computer key board not working - they will send a refurbished one in four weeks - FOUR WEEKS?. They don't care. They were good five years ago but not anymore. I've gotten 5 computers from them but will not buy anymore from them. The techee that came out to "fix" the keyboard made it worse. Lord knows where they get their training at.

    Anonymous 5/18/10 11:04AM
  • I've now spent two hours trying to get Dell to remove the sales tax because we are a tax-exempt institution and can't purchase items with sales tax. I have never had a worse experience with customer service! All I can think is that they sell so much stuff that they could care less about their customers. I just spoke with a customer rep. who kept giving me the same tel. # that I called before with no resolution to my problem. Unbelievable!

    Anonymous 5/12/10 4:46PM
  • I called Dell because I had not received my preffered account statement.I was disconnected 20 times. whenever someone answered They tried to transfer me and was disconnected overand over. I asked one operator if there was an other number for Dell Financial services. He said no. after 8 or 9 disconnection , another representative gave me that number, so I called and after a while someone answered and I told the guy that all i needed was to know when my next payment was due, he gave me the number to call, It was the one I just dialed!!! I finally got through to someone who sent me the info. I asked to be connected to cusomer care so I could make a complaint to Dell. The agent gave me the regular number and a 7 digit extension to enter i did it and it was not a valid number. I ended calling 5 more tmes got disconnected 4 and finally talked to someone's supervisor and he was useless!!
    He didnt even say they would try to correct it or anthing. I asked for his supervisor and he said he didn't have one. I asked for a company address to write a letter and he said he couldn't do it. Finally I got an address from him, but no company phone..

    jimmyjohn 5/12/10 3:25PM
  • My old XPS 410 was deemed a safety hazard, because a power supply burned (literally) out and a hard drive died. Sure enough the new power supply installed by a Dell technician began to fail. Was sent a studio xps 8000 to replace my 410. I thought the issue was resolved, but, despite asking if my specific 410 Creative Labs sound card would fit into the new 8000 and being told it would, the $160 sound card does not fit. They told me the only option would be this: Send in my professional $160 sound card bought from Dell for a refurbished $60 (priced as new) average sound card. Then told the best they could do was a refurbished hard drive and the $60 (priced as new) refurbished sound card. My XPS 410 almost sets on fire, I spend hours on the phone discussing the replacement system, ask a ton of questions, get a new computer which does not suit what was in the 410, and then they insult me with the trade in offer, and I have to buy a new sound card (NOT from Dell). I have bought many things from Dell over the years, but I am done with Dell.

    Also, tell me how Dell "experts" do not know the difference between PCi 1 express slots and PCi 1 slots?

    Anonymous 5/11/10 9:23AM
  • My sons laptop kept shutting off. The said it was because of the hard drive overheating so suggested I order a cooling pad. I said ok, he said it was 189.00 and it caom with a wireless mouse and speakers. I said I didnt need the other items and he said they come with it anyway. He said I would get two of the cooling pads I said I only needed one. He told me it would be the same price for just one. I said ok and the order I rec'd was 2 carrying cases, and two bright pink "bundled boxes" of the cooling towers and and speakers and mouse. I looked on the web site and I could have ordered just a cooling tower for 35.00, black. I called to tell them I did not order the bags and I did not want bright pink for the cooling tower. After about ten transfers, I got nowhere and had to pay restocking and shipping to return this order. I have ordered from Dell and always loved them until my poor unresolved experience and will NEVER order form them again.

    Anonymous 5/7/10 10:37AM
  • I bought a new Inspiron 580S desktop. The optical drive didn't work upon receipt and setup. I am unable to load my software. The computer is useless to me! Tech Support modemed into my computer and determined that indeed the drive was dead. They said they would send me a new optical drive with necessary software. I've heard nothing after a week. After calling Dell back, they said my case # doesn't exist! I am currently trying to return the computer for a full lemon refund...

    Anonymous 5/5/10 10:48AM
  • This is the worst service i have ever had. they tranfered me like 10 times to get a return label for a computer i bought two weeks ago. I was told false information and i knew more than there techs. i thought my cell phone company was bad but dell was ten times worse i will never buy a dell again and im getting all the money i spent back. if i were you save the trouble and find a differnt computer company cause this one is the worst i have ever seen.

    Anonymous 5/3/10 10:47AM
  • I have never had a positive phone call with anyone at Dell (Warranty or Customer Service Departments). They never listen to what I am asking or explaining to them, they always cut me off and are snappy with a reply. It seems that I can't have a phone call to Dell without being transfered to a line of different extensions and each time I have to tell them my name, address, account, and number on the product. You would think that a tech company like Dell would have figured out a way to have the first person obtain the pertinent information and put it into a...computer (????)and then when my call is transfered they could relay that info to the next person. But instead each person I have to talk to ask as if they have no clue what I am talking about, so I re-explain my problems with their product it seems 4-5 times, which makes for a very long and frustrating interaction with this company.

    smilesmcgee 4/30/10 8:35AM
  • I lost my job and had to return an unopened dell computer. I called and dell stated that they would waive the restocking fee. The day i recieved the dell i called and was told i was given wrong information and have to pay $150 restocking fee. They flat out right denied to waive the fee, even after talking to the supervisor.

    bobtroy 4/29/10 6:37AM
  • Dell has the worst customer service help and the most unqualified tech support there is. Dell tech's have come out to replace hard drives, key boards, etc.., and do not know how to fix issues. The phone service is a joke,..they continue to transfer you because know one can answer your question and after you've been on hold for over an hour, and been transfered +4 times they disconnect the call. At this point I'm trying to return the lap top for a refund and buy from someone else. DON'T BUY A DELL!!!!

    UNSATISFIED 4/26/10 8:09AM
  • Awful, unbelievably so. Purchased netbook and went for help, input my service tag to get a message saying it was bought outside Europe! No it was not and after hassling them the service tag was put up on their site three months after the purchase by which time I had to buy a new one somewhere else for my daughter to take away with her. Now stuck with Ubuntu netbook which I can't connect to internet.

    Jena 4/25/10 2:44PM
  • Just got done with this support and is CRAP ( kinda like the old Gateway Was) This is the first and the last Dell I will buy...............Save your money !!!!!!!!!!!!

    driftrer 4/20/10 12:30PM
  • I thought I was buying from a USA Company but all the Tech Support seems to be located in India. Very difficult to understand the tech's and the support they provide is not good. I've purchased on Dell computers for the last 10 years, moving forward that will change... Save your money and look for a different PC brand.

    Anonymous 4/16/10 9:01AM
  • I have been trapped in Dell customer service hell for 3 days. they left a message to call an 800 number and enter a 7 digit number. That number did nothing but put me in a help menu. Since the call didn't mention the issue, I had no idea why they called. each person who answered had no idea why the message was left. Finally I tried expalining to a tehnical support person in India that I was so frustrated that all i wnated to do was make a complaint about the support system. She was EXTREMELY obnoxious telling me that I had called her and that she would help solve the problem. Got now here and can't find a general customer complaint number to complaint about customer support!!!!!!!!!!!

    Mike 4/12/10 9:07AM
  • Bad Customer service
    Ordered part and paid for next business day service and getting it after 9 days

    Anonymous 4/1/10 2:42PM
  • Dell's web site and customer service are a real disgrace. I bought a desktop computer a couple of months ago and received a gift card as a bonus with the purchase. Two weeks ago I ordered a printer online and used the gift card toward the purchase price (or at least thought I had) only to find out that the gift card was not used and the entire purchase price was applied to my other card. This is the second time that I encountered a problem with their site and attempted to advise them of the problem and what to do to resolve it. Of course the staff in India don't care nor can think for themselves. After several attempts to get this latest purchase problem resolved have decided to return the printer to them. So yeah I am not going to use the gift card and Dell paid for the shipping both ways simply because they don't have the ability to THINK!!! I am never ever ever going to buy from Dell again !!!

    Onetechy 3/22/10 12:24PM
  • I have a dell inspiron 1545 and the screen flickers ALL THE TIME and the tech support NEVER seems to fix the problem everytime i send my laptop back to them..
    DELL is thee worst for their service.

    Anonymous 3/13/10 8:40PM
  • Dell can go to hell, worst service ever, spent about 2 grand said computer would be here on the 3/2 called everytime when it was due to arrive, they called to delay it. they say there is a high delay due to high demand, but how would that affect orders already made. It makes no sense and their customer service in India is mindboggling annoying. they have no idea why it is delayed and when it will be here.

    Anonymous 3/11/10 1:16PM
  • I bought a Dell laptop recently. Spent gobs of money. The hard drive was trash (found this out after huge amounts of hours working with techs that didn't know what they were doing. They sent out a new hard drive. After loading everything on both hard drives which was hours of work, I found out the second harddrive was bad. This of couse was after spending more gobs of hours working with techs. Dell sent out a new computer...spent more gobs of hours loading things. Guess what the 3RD HARDDRIVE WAS BAD! I asked for a refund, they told me I get my money back but not my taxes!!! So on top of crappy equipment they wanted to steal from me. Had to go to the top rung to be insured I would receive a full refund. Somehow they talked me into another harddrive. Of course the 4th hard drive was BAD!!! Never buying from Dell again

    Anonymous 3/11/10 10:55AM
  • Without a doubt I will never buy anythng from Dell again. Got a new faulty laptop, opted for a refund, they would not answer my emails - 5 hours on the phone waiting, Twiiter, Facebook, blog post. Pure detective work to track down a person with a name got me my refund chargeback today.

    Once they have your money they don't care.

    jandal 3/9/10 7:38PM
  • Still awaiting delivery of a Dell 13z ordered on 2 Feb 2010. It is now 5 Mar 2010. Was informed a week ago that the order would be arriving Monday 1 March. Nothing happened. (see my post below). A guy at my work ordered a Dell laptop just after me and he is still waiting. He received a phone call telling him his order would be delivered during the week but it too didn't arrive. Something is rotten in the state of Denmark.

    Michael 3/4/10 10:11PM
  • Very sad what the customer service has gone to. I used to work at dell and i am very american but they laid everyone off here and went to india.. what a shame

    J2thaIzzy 2/28/10 4:08PM
  • I have purchased at least 4 Dell computers over the years and have had generally good experience with them - until now. And now it isn't the computer, it their Financial Services. I was laid off a year ago and need to make payment arrangements. I called and they refused, saying Dell doesn't do that. (I thought they had to by law). To top it all off, they had raised my APR to 29.99%. Oh, and I had been paying my bill the whole time.

    CHROBO42 2/23/10 10:15AM
  • I have an XPS 430 desktop that I have been having blue screen problems with since day 1. I have called support 5+ times and they always tell me to do the same thing. Finally I was told i needed to reimage. Two hours after the PC locked up again.

    When I called support their recomendation to fix the issue was to purchase a windows 7 upgrade! After arguing with them and asking for a replacement PC I was told that my memory and video card were bad and would be replaced. less than 12hrs after the replacement.. Same issues.

    I again called and asked to have the PC replaced. I was told that the problem was with my monitor, and to troubleshoot I needed to unplug the monitor from the PC and leave it on to see if the display locked up!
    I am pretty sure that anyone who has ever used a PC knows that if the PC is not attached to the monitor, the monitor displays "no input", goes blank, and goes into powersave...

    I asked for a manager and requested a replacement PC. Now I am waiting for the Motherboard, HD, Video card, and cables to be replaced.

    neudof 2/20/10 10:45PM
  • Dell are currently trying to deliver on a laptop computer I ordered on 1 Feb 2010. The initial order went into some kind of Dell Limbo where their order tracking system just wasn't registering any activity against the order. On 17 Feb 2010 the order status changed to cancelled. After much pain I got through to Dell and they admitted that the order had been cancelled due to a process error and they then resubmitted the order on my behalf. Needless to say, I will be waiting another couple of weeks before I know whether this order will be successful. When I say after much pain I really mean much pain. It was excruciating trying to get through to Dell Customer Service. All I can say is do not ever bother dialing the customer service number 1800-812-393. You will wait for at least 25 minutes before your call is picked up and be forced to listen to terrible music through a line filled with static. The person you talk to will be located in India or Malaysia at a call centre, they will ask you for your order number and name and then they will inform you that they need to transfer you to another department. You will then have to wait at least another 20 minutes before the transferred call is picked up. This happened to me both times I called Dell and it happened to my wife when I got so frustrated that she agreed to have a go. My last attempt to get through resulted in a 93 minute call when I decided I had had enough waiting and hung up. I had been transferred to 4 different departments and ended up with a person at Dell Corporate office in Malaysia who informed me that I had been incorrectly transferred to them and promptly transferred me somewhere else. The next day I found a way to bypass Dell's automated answering system and get on to Dell's local office in Frenchs Forest NSW. That was the first time I felt that someone would take ownership of the issue. In the meantime I sent an email to CEO Michael Dell and a few of the senior Dell executives describing my experience with Dell Customer Service. The next day I got a response to my email from a person whose title was 'APJ Executive Escalations Specialist'. This person assured me that she would take ownership of the case and explained that a process error had occurred and apologised for the inconvenience I had endured. That I had to go to such lengths to get any support is a joke. Dell's customer service is shocking and easily the worst customer service experience I have had. To call it Customer Service is stretching the truth. With the wait you have to endure before the call is picked up most people just wouldn't bother. Dell doesn't seem to have any Customer Service SLAs and they seem to go to great lengths to limit your options if anything does go wrong with your order.

    Michael 2/18/10 4:56PM
  • I called about a simple problem and was told my computer was out of warranty and if I wanted the problem fixed I had to pay $49. So I was then transfered to the Technical Support extension where I was placed on hold for over 35 minutes. In the mean time I had fixed the problem myself. I asked for a refund which I was promised I could get then transfered to another department. I was transfered a total of 8 times and between each call the shortest amount of time I had to wait was 10 minutes. No one spoke english and no one seemed to know what department I needed to speak with to get my money back. The problem was never resolved. You would think with a company as large as Dell they would at least put in the effort to get their customer service right! It just goes to show you that you get what you pay for.

    Anonymous 2/18/10 5:54AM
  • Warrantee means nothing from dell I have 3 years warrantee but DVD drive doesnot work I called them The tech support said they cant do any thing, I have to pay $240 for soft ware warantee, THIS IS MY LAST LAPTOP FROM DELL

    Anonymous 2/17/10 6:09PM
  • I attempted to purchase a laptop from Dell and had numerous problems . Of course I spent hours on hold and was transferred to the wrong department routinely. I emailed my complaint to DELL and never received a reply. I cancelled my order and i am still getting emails about items in my cart. My cart is empty.

    Anonymous 2/9/10 1:47PM
  • Dell is no longer number 1...
    Customers are learning of their terrible service and are switching to HP.
    Dell Sucks!

    Anonymous 2/9/10 9:34AM
  • "Service after the sale"...Dell has none! I purchased 3-years of extended warranties from Dell totaling well over $500; thought I had my basis covered in everyway possible... boy was I wrong!!!! I have now spent well over 14 hours on the phone with thier Technical Support (in India) and Customer Care Dept (in the Phillipines), without resolve. My computer is only 1.5 years old. I find it baffling that Dell is located in Texas but outsource all of their support to other Countries. Corporate, where are you? Do you not hear all of the complaints about your company? Do you really believe you are invincible???? Pull your head out before it's too late! In a nut shell...Dell products and Support are HORRIBLE.

    KCUD 2/7/10 8:54AM
  • Ditto regarding all the "bad experience" comments posted previousl. Dell's customer service is a nightmare of automated voices that can't recognize a response to their instruction at least 25% of the time, poor phone connections that make foreign accents difficult to understand. It took dozens of phone calls to resolve what should have been a simple matter. At least I hope the problem is resolved, but who knows the order I cancelled some time ago was delivered today. After ~2hrs I got through to someone that sent me a return authorization number and a UPS shipping label. Still, I wonder if my $$$$$ will be refunded.

    Frustrated 2/1/10 5:55PM
  • I am a student and needed a netbook to travel with me. I purchased one from dell. I had never owned a dell before, but have had many other computers before. I figured dell was a brand name and I should be taken care of by their customer service department. BOY WAS I EVER WRONG!! I could not get anyone who spoke english on the line. I was transfered 7 times and was on the phone over 2 hours! I had been given reference numbers from the technical support people and then they would transfer me to customer care. When customer care got on the line they told me they had no record of the reference number that I had been given. OMG! I am so sorry I ever bought a dell. My only warning to someome who is concidering a dell is: DO NOT BUY ONE!! DON'T MAKE THE SAME MISTKE I DID. Dell out sources to other countries such as India. Your calls will all be handled by someone who lives in another country and could not care less if you are a happy customer!

    pixie2014 1/30/10 3:26PM
  • I am glad to see it is not only me having the same problem with Dells customer service/tech support. Try and ask for a customer service phone number in the USA and someone who speaks english so you can understand them. Two hours later I still do not have a customer service or tech support number for the USA and no one at Dell knows it. I was given 1800-624-9896 or 9897, 1-877-819-3355, 1-800-879-3355, 1-866-925-3355, 1-800-847-4096, 1-800-433-9014 plus the endless transfers asking for the mail box numbers. It is amazing how you can not get any help from the largest computer manufacturer!

    This is the simplest form of why USA is going down out sourcing our jobs to countries like India, people who you can not understand, people who are ignorrant to the point of not listening to my question CUSTOMER SERVICE)

    1970Nova 1/28/10 1:03PM
  • Dell Service is not very good at all. Calling them transfers you over seas and they just follow a guide book and when the answer is not in there they transfer you....or you just get mysteriously disconnected. Very unknowledgeable staff!!!!! HORRIBLE Service!

    Dell is Dead 1/28/10 10:04AM
  • This is in regards to the Dell Datasafe online backup service they provide...or should I say "barely" provide. I was first very shocked at the horrible quality of this... it failed to back up the first two times, then took 18hrs to back up a mere 24Gb of storage! (Yes, I have highspeed net) This takes about 30min on an external HD. Crazy! The very next day I cancelled the account and asked for the refund. I have since then called 3 times and get nothing but transfers and clueless people. Its like they don't even know about their own service! Once again, I am so shocked from such a good name....or maybe ...used to be such a good name. I am now done with Dell completely. If this is their service...then their product can sit on the shelf as far as I am concerned... :(

    Ozzy9039 1/28/10 10:01AM
  • I am a gadget freak so I spend way more time calling electronic manufacturers than most people. Dell, Samsung, Zune, Apple, Panasonic, cable companies, Dish, DirecTV, the list goes on and on. I do have to say the Dell tops my list with the absolute worst customer service on the planet. The way you get transferred around, put on hold and asked the same questions over and over and over again is maddening. The lack of product knowledge, horrible language skills, and their uncanny ability to misunderstand anything you tell them is world class.

    audiomagnate 1/26/10 3:28PM
  • Over the years I have purchased a number of computers from Dell as well as Lenovo, IBM, HP, Gateway, Compact, Apple, Commodore and Texas Instruments (yes that far back). I have also served as field support for our e-commerce team. So I believe I speak from experience when it comes to customer support, build and reliability. I now own 9 PC which I purchased for family members. What drove the purchase was the price for build. In the past Dell was my-go-to-company, I will have to say the last three years have marked a decline in product build but more so on product support. As many of you have mentioned below product support simply put, well… it sucks. I am finally pulling the pin on customer loyalty and recommending to anyone thinking about a Dell product think otherwise.

    Dingo 1/22/10 1:26PM
  • Dell has the most ridiculous and deplorable customer service I've ever seen. For some reason the intellectuals at Dell find it smart to associate Latin American branches with the Caribbean. Completely idiotic as Hispanics who just so have happened to learn a little English cannot in any way understand the complex vernacular of Caribbean people. On top of the fact that Dell technicians do not understand communication, their response for everything is "I'm sorry, I can't help you. I would like to but I can't".. I cannot understand how a brand new Dell Studio XPS 16 laptop's hard drive can fail within 6 months of medium to little use. Dell's response to this? We'll replace the hard drive. Will they offer data recovery services? No, they most definitely will not. Well my hard drive failed in November 2009, it is now January 2010 and I can't seem to get this wonderful replacement hard drive. All arrows point to Dell's incompetent staff, dilapidated hardware and retarded executives. If it's the last thing I do, I will ensure that any person in the market of buying a new desktop, laptop or any other electronic device does not shop at Dell.. Not even as a last resort will I recommend them. To all my University friends and colleagues, I recommend every other alternative route. DO NOT, I plead, DO NOT resort to Dell.. It is the worst choice possible!.

    Hating_Dell 1/15/10 1:37PM
  • OMG everyone is having the same problem I have, I spoke to over 20 people in the last week and my problem is still not fix not to mention after paying $49 for a warranty that they told me last for 30 days and when I call back a day later they tell me that the warranty has expired, Not to mention I paid $85 to fix what was suppose to be a virus then i paid $19 for the disk to reinstall windows after I did that I still could not use the internet because no drivers were installed and to install the drivers I had to download from their website well if I cant get on the internet how can I install the freaking drivers. Dell customer service sucks.

    Anonymous 1/14/10 8:19AM
  • I am a Management university professor who have purchased a Dell Latitude E6500 from Dell-Ireland about 15 months ago and purchased an extended guarantee for four years.

    I have attempted to use this guarantee in several occasions and found Dell's customer service extremely useless and frustrating. One of the issues had to do with two wireless peripherals that i purchased: Dell wireless keyboard and mouse. Both did not work well and caused frequent system freezing. To my detailed inquiry i received ridiculous advice and when followed it through and still the problem was not resolved Dell customer service just stopped reacting to my messages. They never resolved it and i ended up switching back to my older wired keyboard.

    The second problem has to do with the Vista OS i purchased with my laptop. About a couple of months after purchasing it, it started having troubles, esp. failing to install updates. After a year of extensive work to resolve the issue, including several visits to our computing help service and trying to use all the recommended help suggestions posted on MS and Dell sights, as nothing helped and the system performance continued to deteriorate, i attempted Dell customer service.

    At first, i tried to use the chat facility. I waited in queue for 1/2 hour just to see me being disconnected from chat. This repeated itself in my second attempt. I have then tried to use Dell's automatic system check and this failed to, forcing me to reinitiate the process and describe the problem all over again, this time through email. Over a week ago I received an automated response indicating that i will be contacted regarding the issue within a day. I am still waiting...

    To sum, i would not be buying Dell equipment again and would not recommend it to anyone. My colleagues, who are like myself have been using computers for about 20 years now, have had similarly frustrating experiences with Dell.

    This experience will surely provide me with an example of 'how to lose customers and generate frustration' when I teach my MBA students.

    Anonymous 1/11/10 8:54AM
  • I purchase a 2 Quad Q8300 from Dell for $990.63, received Computer at place of business a couple of days ago. Computers still in the box never opened. Was going to bring it home. Noticed that monitor was not well packed so I called Dell to advise them of this in case it may be damaged. They gave me a case number. Yesterday I receive a mailer from Dell showing the computer I purchased advertised for $799.00. I called Dell, (I was passed on to several individuals) finally I spoke with an individual (in Salvador) He said they were sorry but they did not have a policy on price guarantee. I explained that I had purchased two other computers from them and to see if a price adjustment could be made. I asked to speak with a supervisor or a manager or with someone who may have the power to make a decision. It boiled down that they would rather me send the computer back, than to keep a long time client. I explained (as a supervisor in customer affairs ) that had to be the dumbest decision they could make. He stated it was policy. I said I know about policies and that there is always an exception. So recall tags were issued. They would rather loose a client over $200.00 than make one happy not to say ( as I explained) how many more loses of sales they will have as I will make sure anyone I come in contact with will not buy a Dell.

    alflyfish 1/8/10 11:19PM
  • I ordered a computer from Dell through Costco on Oct. 25th. I was very excited because we have not had a new computer for 8 years, and our current computer was getting ready to die. Dell sent a notice that the computer, which was supposed to be delivered the first week of Nov would be a week late. OK, I could live with that. It finally showed up Nov 23rd or 24th. It was the WRONG COMPUTER. Did not have speakers, monitor, or 19-in-one card reader installed, and I stopped looking at that point. Called Costco and they re-ordered the computer. Supposed to arrive early in December. We got the monitor on Dec 16th, but no CPU. I stayed home the 16th, 17th, 18th and all day Saturday the 19th (the last Saturday before Christnmas!) to wait for the FedEx delivery so I could sign and not have to go pick it up. Never came. Finally after about 10 calls to FedEx, they put a trace on it and on Monday, Dec 21st, got a voice mail from FedEx telling me it was STOLEN OFF THE BACK OF A FEDEX TRUCK! She told me it would not be delivered, sorry, please call your shipper so they can make a claim, end of message. I was furious! I called Costco to tell them it was stolen. They then placed a THIRD order for the same computer and promised to try to get one overnight shipped to me. By this point, it had been 2 months since I placed the initial order. After two weeks, finally heard from Costco that they did not have any luck getting one expedited, and I would have to wait until Jan 21st, NEARLY 3 MONTHS AFTER I ORDERED to receive the computer. I tried calling Dell myself to see if I could get any satisfaction, and spent 45 minutes being shuttled back and forth to "customer care" representative in India who barely speak English. The best they could do for me was give me $35 off and ship it overnight. They could not give me a number I could call to speak with a person on American soil who could actually make a decision to ship a computer to me. All the "customer care" representatives could say was "it takes time to build a computer, you know." Yeah, I know. Three friggin' months, apparently. I could not get anyone to explain why they could not put me at the front of the line for my computer instead of sending me to the back of the line for the 3rd time! By now, I have had it with Dell, Costco and FedEx. I told them to cancel the order and refund my money. I can hardly wait to see how long it will take me to get my money back. Word to the wise: Avoid DELL AND FEDEX like the plague. They have terrible customer service and DO NOT CARE ABOUT THEIR CUSTOMERS!

    bfernley 1/8/10 7:30PM
  • I've been through hell and back with Dell. Bought a laptop a year ago, have had problems with it from day one. Had 5 techs out to fix it, all replacing basically every part on the laptop, still had problems. The last tech scratched my screen, and after about three days straight on the phone, I finally was told I would be sent a new replacement laptop. Got it a few weeks later, and had problems with this one. Spent hours and hours on the phone, over 2000, yes two thousand, minutes on my cell phone. Finally was sent ANOTHER replacement. This one worked fine, but had the wrong processor sticker on it. Not a big deal, but something I would like to be correct. Spent another 800 minutes on the phone trying to get a sticker, yes a sticker that probably cost Dell 5 cents to make.

    The customer service is HORRIBLE. Everytime I call I get sent to India. Now, I would have no problem speaking to these people if they could actually understand English and what I am trying to say. The problem is, they don't know what I am trying to say, and instead of fixing my problem, they just keep transferring me to different "departments", even though I am transferred to another Indian person every time. Not to mention I was hung up on at least every other time I called, again probably because they just don't know what to do, so they just hang up on me. Is it so much to ask to speak to someone in AMERICA??? Someone that actually UNDERSTANDS my problem and can speak to me knowing what i am saying?

    sit03 1/7/10 11:14PM
  • I tried contacting Dell's technical support and I was on hold for 40 minutes. When I finally spoke to a representative he could not help me with my problem, and hung up in my face. I used to be a loyal Dell customer, but after going through this I wish I could take all my Dell purchases back. Everything goes smoothly when they are excepting your money, but when it comes to needing help they are always unable to be reached.

    nay 1/5/10 5:29PM
  • After multiple calls of getting handed off continually for hours, no problems have been resolved. No service for the customer at Dell.

    bltasker 1/5/10 4:14PM
  • Using the phone number for customer support. The bright and cheerful voice recognition automaton could not correctly identify my order number. I could not have enunciated any more clearly or slowly.

    After being on hold for 15 minutes, the representative I spoke to, mumbled something about not being able to help and put me back into the phone cue. The next representative put me back in the cue and after about five minutes it was revealed, it was the cue for ADT Security Systems. I called Customer Support and again the cheery automaton could not understand my order number. After waiting another 10-15 minutes I was transferred to another representative who also could not help and I was put back in the phone cue and after about five minutes, reached a representative who was able to help.

    There is no excuse for this. The initial screening system should be set up to quickly get the caller into the right cue. The voice recognition is hopeless. A simple press 1, press 2, etc, would be more effecient.

    gwpriester 1/5/10 12:36PM
  • DON'T DO DELL! Unless of course you have a penchant for abuse. I spent the greater part of the day - 4 hours, trying to get an answer to one question. I was transferred and each time had to explain my situation and then was told to call a different number. At one point I was given a number to call and found out later it was the main switchboard for Canada residents. I'm in the US. The first person I spoke with was extremely rude and when I asked for her name, she promptly hung up on me. I called back, got someone else who fortunately had the presence of mind to connect me to Canada. From there, I must have been routed to 4 other numbers. After finally reaching the right number, I was flatly told that I was unable to be eligible for the upgrade to Windows 7 I was promised when I purchased my $4000 XPS system. Why? Because apparently, *they* arbitrarily decided to use June 26 as the "from date of purchase" even though the Dell salesperson used the upgrade as a selling point with me initially. Thoroughly disgusted and disillusioned with Dell.

    Roisin 12/22/09 2:42AM
  • December 11th 9:20am – Ordered a laptop for my sons Christmas from DELL Computers and received verbal and email confirmation that the unit was in stock and would be shipped next business day, credit card details supplied and monies taken from account for purchase.

    December 11th 10:45am – Email from DELL advising that there had been a mistake and the said product was in fact not in stock, but advised that for an additional $300 another unit could be shipped. Obviously disappointed with this the offer was declined and we agreed that monies would be transferred back to my account in order to look for other options in time for getting the laptop for Xmas (the DELL representative was advised to call when this transaction had taken place and a mobile number as well as a landline was given for this purpose)

    December 14th 9:00am – Called DELL representative to enquire as to status of account and return of funds but received an answering where a message was left but no return call.

    December 15th 9:00am – Called DELL representative to enquire as to status of account and return of funds but received an answering where a message was left but no return call.

    December 16th 8:30am – Called DELL customer service desk to ask of the status of the funds and express dissatisfaction with the service thus far. DELL customer service transferred the call to an automated answering service with no option of leaving a message.

    December 18th 9:00am – Successfully got through to a DELL customer service representative who listened and agreed that the service had been less than satisfactory and ensured that she would be actioning all monies outstanding and would be calling by close of business that day to confirm (both mobile number and landline provided) – there was no call!!

    December 21st 9:00am - Called the original DELL representative to enquire as to status of account and return of funds but yet again received an answering where a message was left but no return call.

    December 22st 12:20pm – Funds returned to visa card

    I represent a large corporation operating in 55 countries and employing in excess of 388,000 employees worldwide with as you can imagine a large IT demand throughout and state here and now that we will never use a DELL product ever in the business from this experience and be assured this information will be cascaded throughout so as no one else has to go through this ordeal and being put through such trouble and hardship so close to Christmas. With funds back in my account I now have 2 days to find an alternative product from a reputable supplier.

    Haggis2211 12/21/09 3:27PM
  • Never getting hold of anyone! Long and expensive phone calls... at my expense and I'm the one trying to get them to get me a product I PAID FOR!!!!

    plcorg 12/21/09 8:31AM
  • Dell service is hell. My Dell xps vista business crashed, I called and bought 4 more year warranty, and Win 7 upgrade.
    They talked me into buying "Software Support", and it goes downhill from here.
    Spent 3 hours on the phone because they charged my cc twice for Software support, they keep route me around like snakes in the dark pit. Technical support keeps wanting more money from me, routing keeps route me to wrong department. No one can give a straight answer, unbelievable. I have to dispute the cc charges.

    Never buy anything from Dell again.

    dellonhold 12/18/09 7:04PM
  • I use to be a loyal Dell customer. I have purchased 3 desktops and 1 laptop including a printer. I have finally had enough. The customer service is horrible. I can not take it anymore and I will never purchase another Dell product (Ever!!!) It is not worth the stress and frustration after the purchase.

    Frustrated 12/17/09 3:13PM
  • i placed an order for christmas gifts on line. at the end the delivery was the 2nd week of january. i called to change my shipping method and was told i could not that i had to reorder and cancle the first order. well thanks to very long hold time and being passed around like a hot potato my first order could not be cancle so then itried to cancle the second order. the same thing again long hold time and being trnsfered time and time again i'm stuck with 2 orders and being charged twice. and going to be charged withrestocking fee and all the extra shipping fees. no one will let you talk to a supervisor. the call center people are RUDE. if like to take on unecessary problems give dell a call. i've tried locating a phone number for the cororate office and there is nothing listed anywhere

    mcca_lady 12/16/09 9:47AM
  • I have enough, If I don't get a response on 12/16/2009, I will file a dispute through PayPal. I recently ordered a 24” IPS monitor. My order is supposed to arrive on December 16, But somehow it got delivered to an address not what I originally requested. I double checked the first e-mail which is a confirmation that the order is received by Dell with all my information. I checked the second mail which told me the order has shipped with a totally different contact person and delivery address along with a tracking number. And then I went online with the FedEx tracking number dell provided me and found out the unit got delivered to Washington, a totally different person with a name I don't even recognize. I called countless times, those reps are all in India I was either put on hold, or immedately transfered after hearing what my problem is, it's like the Dell's Customer Service line doesn't even exist. A few reps said the order number belongs to a third person. So let me get this straight, dell has 3 non-related customers under the same order number.

    dell u2410 12/15/09 5:45PM
  • This is the worst company I ever dealt with.
    I remain stunned that a company with the size of Dell have so many problems. I'm getting a third computer after the first two were returned. I hope the third one will be OK. I bought the computer in September,and we are in the month of December and I still don't have a computer to work with. 10 working has become 15 working days or more to get my third computer and I'm crossing my fingers that this computer will be operable. I was warned by my friends not to buy Dell but since we use them at work I tought how bad can they be. Well, let me tell you, they are the worst. Ley me tell you, you are my worst nightmare!

    Johnny 12/15/09 8:00AM
  • I am another Dell customer who has been distressed over Dell's unprofessional service. First they are still keeping a hold on my Bank Account until February on an order for a 1.5TB drive that they screwed up and lost all record of. I have the Dell Purchase ID which is all they ever gave to me besides a headache. I spoke to customer service and was transferred ~9 times and no one could help me with this. Now I need to close the bank account and I cannot because Dell is keeping this hold on my account even though I requested it to be canceled. They leave me no way to contact them online about this because they never gave me an Order Number which is needed to submitted anything online. The people who answer their phones at customer service are clueless. Now I have been a Dell customer for over 10 yrs. and have at least 10 Dell computers at my Small Business among other Dell products and never have I been so inconvenienced and alienated by a company.

    I will go out of my way not to purchase from Dell now even when they are having their deals because of the chance they might screw it up again. So I went to a big competitor of theirs and I found the same hard drive for less and it came in 2 days to my doorstep with no hassles. The order processing and shipping at said competitor was flawless. Dell has lost another lifetime customer and I will be recommending to all of my business contacts and family to steer clear of such an unprofessional company.


    Former Dell Customer

    Former Dell Customer 12/13/09 12:01PM
  • After ordering a system on Nov 28 and being told that it would be shipped within 3-5 days. I got a flash drive with-in that time and so I knew the computer would arrive soon. Today I called to find out why it wasn't here yet. After a 45 minute wait they answered the phone with a live person and told me it had a estimated delivery date of Jan 15. I told them that was a bit late for a x-mas present and that I didn't like paying 21% interest on the Dell credit charge while waiting for the system to be built. The person I spoke to told me all companies sometimes have to delay shipping dates. For a long time I've recommended Dell to potential buyers and have been responsible for 30-40 such systems being purchased. As of now, I no longer recommend them.

    saotendo 12/11/09 3:04PM
  • I call in because my screen won't stop flashing. It takes a good amount of time to get through to an Indian agent, who wants to get my name and address first to update (I bought my computer last year and apparently it was still under the retailer). It takes him like 15 min to get my name and address, because he couldn't understand what I was saying (and I do not have an accent whatsoever) and I have to give a word for every single letter. Oh, and he doesn't know what Blvd is... after that, he gives me a list of insurances I should get. I refuse every single one, and he transfers me to a "higher" technical support, whom I am still waiting to talk to. What the...

    Anonymous 12/7/09 5:44PM
  • UNBELIEVABLE....Not only can I not understand a thing anyone is saying, they have the nerve to keep my money after not providing a bit of service. My system had a virus and last year when it had the same - I was charged $89, this year they wanted $239. After they were not even able to log into my computer after 1 1/2 hrs, I said give me back my $ I would try something else. It's been since before Thanksgiving and they keep giving me the run around. NEVER GONNA BUY A DELL AGAIN.

    Anonymous 12/7/09 2:03PM
  • I placed an order on Monday. I checked the status yesterday and it said it would be delivered today. Stayed home all day to receive the order. Never came. I've called Dell 4 times. I'm on hold as I type. It's been 36 minutes. I'm starting to get really pissed. I feel like cancelling my order. This is insane.

    jenant3301 12/3/09 6:54PM
  • Ordered 50" plasma tv from Dell on Nov 11th for Nov 20th delivery. TV delivered on Dec 3rd with smashed screen. Called Dell and they were unable to replace tv (out of stock - none being re-ordered). I've now been on-hold or talking with Dell for 4 hours and no one knows how to process a refund - I've been bounced through four separate departments and disconnected twice. No resolution in sight

    Mark 12/3/09 12:43PM
  • Two hours on the phone with Customer Service this morning to set up a return. Disconnected twice, transferred to a busy signal twice. Absolutely absurd Customer Service. Never a Dell, ever again!

    nevadavic 12/2/09 11:22AM
  • Horrible customer service

    motown75 11/30/09 5:08PM
  • Dell's customers service is handled offshore with inept students who can barely speak English. I spent almost $2000 on a new Alienware system two weeks ago which they can't seem to track down. Their web site shows the shipping date as 1/1/0001 (did you get that? the birth of Christ!) and when I call to speak to a person they keep transferring me around to another Indian agent who has no idea where my shipment is. I plan to cancel my order tomorrow. I will never order from them again.

    jarbs 11/24/09 7:20PM
  • Dell will not honor a Warranty Discount that was clearly advertised when I purchased an Inspiron 15 in October. I was SCAMMED!

    mimi5 11/23/09 3:07PM
  • Over three months and still have not received my order, the worst part is the lack of communication from the sales rep that sold me the computer.

    Danno 11/17/09 1:51AM
  • I was trying today to get tech support for software issues knowing that I would have a fee to do so, do not have a contract. I was talking to an agent for 45 minutes about my dell preferred account did not have my account number handy. Asked my security question, I gave him the right answer he could not get to match, back and forth. Never resolved tranferred me to North America still no resolution, explained to the next agent, he just said "well I was on the phone with my own computer for an hour".
    I am buying an APPLE!!!!!

    DONE with DELL!!!!!!!!!!!

    florida 11/14/09 3:07PM
  • I am now in the middle of a dispute with Dell. I bought a Dell computer three years ago while living in Arizona. We moved to Texas three years later. This past summer I need to contact Dell for some tech support help. I spent hours and hours on the phone with first one and then another support person that I could not understand. I got the run around on how to fix my problem. Little did I know that was the least of my problems. I was told that I would not owe anything for the tech support that I had received but turns out that was a big ole LIE. Now to the fun part, two months plus after the fact I receive an alert from my fraud detector program that Dell has turned me in for being 60 days late on paying my account. I called Dell and was told by a very unpleasant person that the bill had been sent to my Arizona address. Haven't lived there in three years and had given the new address to a rep in July of this year. To make a long story short I was told by Dell that was too bad and I needed to make a payment. Please remember I have NEVER received a bill. Here is the deal it is now in dispute and I am on hold for 45 days on refinancing my house thanks to the total inability of Dell to change my old address to my new address.Oh yes, I tried to work this out with Dell (another 3 days on the phone)A huge waste of time. Here is my suggestion... DON'T EVER BUY ANYTHING FROM DELL!!!!!!!!

    Anonymous 11/12/09 4:06PM
  • This is an email I sent to Dell's "Unresolved Issues Dept":

    Hello,

    When I purchased Windows 7 Upgrade from Dell I was told by Jxxxxy - Jacixxx Delaxxxx that I would be able to upgrade 3 pcs. I received it in the mail and installed it on one computer and it was able to activate. Then I go to install it on my desktop, then I go online it goes to activate and I get and error message that Windows is unable to activate. I call Dell today for help with this and so far I have been on the phone for two hours ( I'm still holding), so far I've spoken with Arxxx, Jxxx, Gxxxxx, Vx, Vixxx who told me to tell customer service that I did not open the product, so that they may issue a refund, which I did not do because how can I trust that? He transfers me over to Anxxxxx, who tells me since I opened the product that I cannot return it and I should have read the box where it says only one pc, but it does not say that on the box that I have. I originally called because I was having an issue with my computer, and I asked him (Jxxxx) if Windows 7 would fix the problem and he said yes. I had already checked out Microsoft's website and they offered the 3 pc upgrade for 139.99, and Jxxxx said he would sell it to me for 120 or 129 I would have to check my credit card for the exact price because he did not send me an email confirmation of the order as he promised, so based on that information I purchased Windows 7 upgrade for three pc's. Customer service basically says too bad they do not offer a 3 pc upgrade.. Dell's customer service is horrible. Now I am so mad I want a refund for the service contract I purchased for 182.00. Now they are trying to tell me I am only going to get $110.00 back because the next person Suxxx says that I am being charged for installing Windows 7. The technicians said I was not charged for help installing Windows. Your customer service should be called customer fraud. I have to say this is the worst experience, since I have owned a computer. I will never purchase anything from Dell unless I ABSOLUTELY HAVE TO!!! OH YES AND IT IS AMAZING HOW EVERYONE IS SOOO SORRY!!! All of Dell's employees don't care what they tell you because they are all in INDIA! One more thing when I asked for Vxxxx's supervisor he said I am already at the highest level, wow talk about job security, I guess all the employees for Dell in India will read this have a good laugh then trash it. I guess when he took my order he new I would never be able to get a refund from Dell. I guess Vixxx the “manager” told me in his own way “ Buyer beware of Dell”.
    Thanks Dell thanks for all your help

    Anonymous 11/10/09 12:25PM
  • my attempt to communicate a summary of a week long issue with their customer care departments.
    I received my computer and had issues with both the monitor
    connection, the monitor was missing a cable, later found out the roxio
    software was not working properly and then my dvd drive was not
    working properly. I have spent over 10 hours with tech department,
    sales and customer care departments. Spent hours on hold (literally )
    and have been disconnected over ten times. I have not received return
    emails and no return phone calls. It is a disgrace that your quality
    control is nonexistent, your sales people repeatedly misled me,
    telling me to purchase the wrong upgrade that was not right for my
    needs and the tech department had no idea what they were doing. I had
    to direct them on a number of occasions to do simple things. I am
    currently on one of two laptops that i purchased from dell. Both have
    serious issues as the connection for the power no longer works and i
    can not recharge the battery and only turn on the machine on occasion.
    Overall a horrible experience with your company. I will from now on
    tell people to be warned that your company who once i believed you
    stood by your product and attempted to make things right, that is no
    longer the case.

    gmoses 11/10/09 11:19AM
  • 10/23/09 11:25am. Eastern day light time
    OI have a Inspiron 1525 laptop. I CANNOT eceive wireless service. I've been on the PHONE with Dell tech support 4 days this week and MANY HOURS. It STILL doesn't work. I have been transfered and put on hold many times. I am still waiting now (15-1/2 hours) since I was promised to talk with a wireless mgr at 800-624-9896x4540518. I have been on hold for almost 25 minutes this morning (at 800-624-9896) x7269679). Every time I phone Dell for help, it's the same old thing. Put on hold a/get cut off, no one calls me back. I am now at work and have been trying to get some help for the past 3 hours. I have phoned Dell many times and get nowhere. Ken Klun

    Anonymous 10/23/09 8:43AM
  • I have been on the phone with dell for 1 hr and all I am trying to do is buy a restore disk. This is amazing. I make my liveing selling on the phone and this is w/out a doubt the worst syst I have ever seen. I will not call it again, I will buy a new HP first.

    bob 10/22/09 1:25PM
  • I ordered a Dell PC via telephone (at least I thought I did).

    Now to explain this better I live in a rural area where we have our mail delivered via USPS to a P.O. Box. The only way to have something sent to my physical address is if it's shipped, UPS, Fed Ex, which Dell does.

    I was contacted by Dell the next day telling me that orders couldn't be delivered to the Post Office. I gave the ordering agent the Physical Address three times during the ordering process, I'm guessing that the agent couldn't grasp the idea of having a P.O. Box for regular mail and a physical address for shipments.

    When I called Dell about the issue I was told there was an issue about the credit (I was paying by card, not using Dell's credit). After several calls and no results I finally cancelled the order.

    We were contacted by a Dell agent the next day (an American) trying to save the purchase I cancelled the day before. The agent told me he would call back the next day, actually they called back a week later and by then we were fed-up with the whole process.

    So....I purshased a Dell at our local Sam's Club.

    Now I'm trying to get the free upgrade for Windows 7. When going to Dell's website to apply the form wouldn't take my Service Tag number. After sending an email to Dell I got an answer the next day directing me to the same website and again my Service Number wasn't accepted.

    I called Dell (after being disconnected three times)to try to get the issue about Windows 7 resolved. Now I've been told that I should try again in one to two days and it should be accepted.

    Now here's the crazy part. I live outside of Oklahoma City (where there's a Dell call center), but you can't contact them in Oklahoma, you have to deal with someone in India who can't pronounce English very well/ if at all.

    Maybe I should have ordered a Gateway?

    Richard in OKC 10/20/09 12:50PM
  • Bought TV from Dell.com over a holiday weekend.

    Dell tells me even though they haven't shipped the TV,I CANNOT CANCEL the order?

    They label it as "In Production"; yet Federal Trade La3ws allow Americans to CANCEL ANY ORDER of ANY PRODUCT with a 72 hour Cooling off Period.

    Dell Customer Service (CSR originates in India now) Indian people DO NOT follow US LAWS. They tell you order is NOT CANCELABLE also plus they tell you if you return item you will be subject to 15% restocking fees.

    When order arrives from UPS requesting CUSTOMER SIGNATURE.... REFUSE DELIVERY.

    IF you order using a MAJOR CC and you REFUSE
    Delivery DELL must CANCEL the SALE per US BANK LAWS.
    No RESTOCKING Fees can be charged.

    GIVE DELL CSR's the Boot when they send you an email requesting the Survey..

    Aunt Pat 10/19/09 11:48AM
  • Worst customer service I have ever experienced, repeatedly. I will never order another dell because of it. Each call last 1.5 hours with at least 10 transfers back and forth to the same department, all asking for the same information to finally be disconnected. Awful, awful, awful. Then you get the wrong part.

    Anonymous 9/25/09 12:38PM
  • I had a video graphics card failure on an ATI Radeon B2 3650 that Dell earnestly persuaded me to upgrade to in March 2009. On 09/14/09, Dell (India) dispatched a technician to my home, who arrived in the afternoon. The Technician realized that his replacement video card, a 256Mb GEFORCE 7300LE, was not correct and told me I needed to call Dell. Dell (India) had me on hold for almost an hour trying to find a suitable replacement for my ATI card, when the line dropped. Although I gave them my home phone number during the call, they NEVER called me back that day. Next day, I called Dell and got not 1, not 2, but 5 different representatives (India again) who shuffled me from one to another. The last one, "Kumar", PROMISED to help me. Unfortunately, he had to call me back, which he did, 5 hours later. His voice msg said he wasn't able to find the appropriate video card replacement and that I would have to call ATI at 877-358-7616. Interesting - I purchased this card from Dell, whose replacement program covers the part, and which covers the warranty of my Dell PC until early 2011, but it was now MY responsibility to contact ATI! Okay, so I called them at the number that "Kumar" left me on my answering machine. Guess what!?! It was not 'ATI' the video graphics card company; it was 'ATI' a DIFFERENT company dealing with school software and having nother to do with the graphics card company!! And I was among the many people routed from Dell to contact ATI at their number!! Now I ask you- Isn't this a good example of the "run around" from a company who is supposed to be standing behind their service and support?! And as far as India is concerned, when will Dell begin reading its user surveys (or this commentary thread) in an effort to fix the problem they caused by outsourcing a very important concept of "customer service" to a non-American company?? Feel free to empathize with me via email to pc_sec_man@yahoo.com

    pc_sec_man@yahoo.com 9/17/09 1:33PM
  • Call their spanish speaking USA order support number (1-866-751-6079) and then once you get a live agent, ask them nicely if you can speak in english. The agents usually speak english very well and are much much nicer, more helpful and knowledgable than the indian agents. An added bonus is there is usually less of a wait time as well.

    Eric 8/28/09 11:00AM
  • This is for anyone that is even contemplating buying a dell computer and by being duped by their "back to school" deals. In 2007 I, like many other mother's out there with a kid heading for college was sucked into the dell experience. You know the one where you can make small payments as low as 50 bucks for your kid to have a dual processor and all this "garb of promise" for support and insurance in case of damage. The thing that dell will not inform you about (except in the small tiny tiny print) is that if you are late at all, and you get a phone call from them to alert you to this, is that the person you will be talking to is NOT a customer service rep but someone from their collection agency which will make sure that in the conversation that you are not being deferred on your credit history but if you can make a payment of "this sum or that" then it would be appreciated. Now, you Americans out there getting phone calls from Dell on your payments must understand that this is not customer service and your thoughts of notes on your account or recording of the call is not being documented. So don't even think later, when you are frustrated to even mention how many times you have talked to "their people" or have them look at your previous notes, because they won't be there. It's collection whether you know it or not and by law I guess they can't record it. My nightmare came after I had two back surgeries and my husband lost his job in this horrible economy and we tried to explain to Dell that we couldn't make the payments on time, but when they called we would ask what we had to pay and they would give us a quote and we would make that payment then be it twice or three times the monthly amount. Each time feeling frustrated and asking them to send us financial statements of what we paid and what we owed. What was most odd about this was everytime we did ask they would hang up on us. This went on and on and we couldn't get them to explain anything. Over time we were compounded with questions of why we now had paid 1900 dollars for a 1300 dollar computer and we were still receiving phone calls and bills. After many phone calls where they always hung up on us we finally got one person to follow through and send us the statement of history. Get this...Not only had we paid 1900 dollars for a 1300 dollar computer, but they had attached 1800 more dollars as late fees and interest charges! When we finally got through 3 or 4 people in customer service and after begging to be connected to "someone inside the USA" that might understand us we were told that there was nothing they could do. They wouldn't take the computer back and the most they offered to knock off the bill was a mere 200 dollars! When asked why they never explained all this via customer service, we were told that we had always been contact by "collections" instead of ever talking to a customer service rep! So there wasn't any notes or recordings to verify that we were even asking them why or asking them to send us the financial history. In other words, we didn't exist as a far as customer service knew. So after two and half years of being hung up on and many calls from dell that never once explained anything but that they needed a certain amount of money and reassuring us the whole time that no credit hurt was upon us, we have now paid over $3600 for a dell laptop. As you can read the other comments here, customer service is a disaster since it's all outsourced anyway. So you can just imagine the interaction with their financial services! I can't stress enough to you readers to avoid any contract with Dell. I feel totally scammed and when I asked their customer service supervisor could she see the notes where my husband had lost his job etc, I was told there was no notes, because I had been interacting with their collections calls and never customer service which was done in India as well, so I had no idea at the time. I thought I was being understood and find out that I was just being packed down with more and more finance charge! Every time I asked for this or that or even an address, I got a p. o. box and told thats because they were moving! How can someone fix anything if they are always hung up on or can't actually interact with customer service? This has been the biggest nightmare and I suggest strongly to anyone considering a dell product to rethink it. What ever you do DON'T do any financing with them! I have come to the conclusion that Dell doesn't care anything about their "American Consumers" and they know exactly what they are doing when they hang up on you or confuse you. Any company that outsources in my humble opinion is a red flag from this point on in my life. I will from now on ONLY by a computer at Best Buy and get my service done at geek squad as they care and are honest. I will never buy another Dell product as long as I live and will always discourage anyone from getting involved in Dell's back to school nightmare deals!

    NeverDealwithDell 8/26/09 3:58PM
  • I purchased an XPS M1530 in April 2009 through MetLife's employee discount program. Since the machine was delivered, it has never worked. First, the motherboard was replaced because it wouldn't even turn on (when it was first unpacked), now another contractor has replaced the flash drive, and while we were watching the machine last night, it ejected the disc without cause. The speakers turned off and on, the mouse quit working, and now I can't even sign on. I want my money back. This is the worst excuse for "customer service" that I've ever experienced. Between my friend, my wife and me, we've spent over 25 hours on the phone with Dell trying to fix this. I've already contacted my company and asked them to discontinue their relationship with Dell. Surprise me and do the right thing. Give me the address to return the damn thing. I bought a Dell desktop for me and two laptops for my daughters. All was fine until this. Don't ask me to spend any more time on the phone with one of your technicians who'll simply shine me on and then refer me to someone else. This is BS.

    Anonymous 8/26/09 7:11AM
  • Bought a Dell P.C. It worked for 3 months then something happened. It took one entire week before I was connected to a "person".
    One of those days I was on hold for 3 hours. When I finally did get a "person" they tried to help but couldn't so they put me on hold for another 45 min. I finally hung up. Called the Geek Squad and they had it fixed in 10 min. over the phone. Had nothing but trouble with that computer. Finally had enough and went and bought another Gateway. I haven't had any trouble with it for 3 years now.

    juki 8/23/09 9:15AM
  • THE WORST RETURN EXPERIENCE EVER!!! I had a Dell that came damaged and am trying to return it on the third day after receiving it. I am still on the phone - right now I have been on the phone going on two hours...mostly on hold. I have asked for a return number approximately 50 times...I'm still waiting.

    DUDE, DO NOT GET A DELL. Spend the extra cash and get a Mac.

    wackytiel 8/21/09 3:19PM
  • I have xps m1330, after 6 six months used, i had to change motherboard. Until now I had to change three mother board, and my warantly still have more than 500 days (I bought waranty three years). I have to chat with dell suport three or four time a week and have to fix my laptop more than 2 times in this month. The reason is that the dell support man forgot order stuff, and when dell tech. go to my aparment and fix it he said that i have to contact again and order it again. So that the reason the same problem I have to order 2 time to fix. After that my laptop have a problem a gain, I had to chat with dell suport man more than hours, and he said that" because my laptop already had 2 times fix in this month,I have to send it to the depot". I said" it is not my mistake" and he said" i don't know why but send it to the depot, it take half month to fix hingle cover" It is so funny. I'm so dissapointed about dell service. I bought xps m1330 more than 1600$ with three years warranty, and now i feel regret about it. I can use it money to buy something better than dell a lot. When i asked why this is the new laptop and i had to change three mother boards. they said out of their service, you have to call to the other number and tell them.

    JENNY 8/19/09 10:29PM
  • I HAVE HAD MY COMPUTER FOR OVER 4 YEARS AND UNTIL 2008 I HAVE NEVER HAD A PROBLEM WITH TECH SUPPORT FROM DELL. NOW I HAVE A PROBLEM DELL AND PURCHASING POWER ABOUT MY COMPUTER HAVE A INVOICE PROBLEM. WHY DID THIS JUST COME UP AFTER 3 YEARS OF SERVICE FROM DELL. I WILL PAY FOR MY SERVICE I PAID FOR THIS COMPUTER WITHOUT ANY PROBLEM SO WHY NOW AM I UNABLE TO GET HELP FROM DELL THIS PROBLEM HAVE GONE ON LONG ENOUGH IT NEED TO BE SOLVE ON THE PART OF DELL AND PURCHASING POWER AND NOT INVOLVE ME IN IT . SO PLEASE SOLVE THIS PROBLEM SOON BECAUSE IT IS NOT RIGHT TO KEEP IT GOING ON SO LONG .

    ASMITHMNT 8/9/09 4:16PM
  • After having my M1330 laptop fail for the umpteenth time in less than a year (motherboard failure -- nVIDIA graphics card was cooked each of the 3 times the motherboard was replaced), I demanded a system replacement. Dell responded by freezing my account and repeatedly hanging up on me (or placing me on hold for 90+ minutes).

    After purchasing a replacement on my own, I filed a BBB complaint. Funny how after "apologizing for the inconvienence" repeatedly, still no one would do anything until I started demanding a copy of the call records they had on my account.

    In the end, they replaced the system with a lower-quality one, then told me to "just accept it" because I "should be happy with it". I ended up selling the lower-grade system to pay off the replacement I paid for, and to this day relate my experience to everyone I do business with.

    zdolman 8/5/09 8:29PM
  • I spent 3 hours, yes 3 hours, dealing with Dell customer service last Friday night. My computer died and the warranty had expired. I went to their "extend and upgrade warranty" webpage where the $100 item "Recertification of Dell limited warranty" was already checked. I purchased that. My nightmare began after that. It turns out that does not extend your warranty, or maybe it does. It does not mean someone will come to your house, or maybe it does. You see I got different answers from everyone I spoke to, and I spoke to A LOT of people. 5 gave me one answer, 5 gave me another. Want help? You automatically get India, where you experience things like echos, feedback, hearing your own voice repeat what you just said, long pauses, you not understanding them, them not understanding you, people reading a script not even paying attention to what you are saying, etc. etc. So tech support in India transferred me to "Customer Care" which appeared to be in Quebec due to the French accent. They were almost worst than India since the Quebec people were having trouble even thinking of the English words for things and one guy there kept asking me "Ummmmmmmm how do you say it?" How do I know? I don't know what you are trying to say! So here was Friday's adventure: Tech Support transferred me to customer care, customer care transferred me back to tech support, tech support transferred me to customer care, customer care transferred me back to tech support and finally tech support wanted to transfer me back to customer care again. I got very angry by this point (even Mother Theresa would) and I did some snapping at them. The Indian didn't like this and to punish me put me on hold for 20 minutes. I gave up and hung up as I was on a cell phone and had used up 3 hours of minutes and the battery was dying. Dell is the worst customer support I have ever dealt with. I could tell you tons more stories about them I've had over the years, this is just the latest one.

    Bob 8/5/09 11:17AM
  • Dell is among the worst when it comes to customer service and trying to purchase things. Recently I tried to order a few parts and was continually put on hold. The person with whom I was speaking did not speak the same English I did. I had to ask them to repeat themselves several times. The final time I was put on hold I, it lasted about 10 minutes. I hung-up. I called their so-called Customer Service to see if I could find out if my order was processed. I was told it was not. I asked if my MasterCard number was on their computer and did not get a satisfactory answer. I was then told to call some other loser so I just hung up and semnt an email to their Customer Service center and told them what to do with their company. Of course I never received a reply nor did I think I would. Once my Dell dies I will search high and low for an American manufacturer with service facilities in the US. Till then I will tell my story to warn anyone wanting to purchase Dell junk!

    longstreet 7/24/09 4:08PM
  • Your sales people need a lot of training, I mean a lot - a lot of training. I get the feeling that you don't care about your customers any more!

    AJ 7/13/09 1:49PM
  • I filed a complaint with the BBB and Dell played their customer service game fraudulently. They would do everyhting possible to test my patience and time until I would give up. I finally bought a Mac after vowing never to go that way, thanks to Dell, Microsoft lost a loyal consumer. NEVER EVER BUY DELL.

    Anonymous 7/2/09 8:02AM
  • I purchased a laptop from Dell. It worked fine for about 6 months, then the motherboard crashed. I called customer service and they said it would be no problem since my computer was under warranty.
    They said it would take about 2 weeks to repair. I still hadn't received my computer after 3 weeks, so I called them back.
    They told me that my computer was currently in for repair and it was taking a little extra and that I would be called back in a day with a new update. I received NO callback. I called in again a few days later and was told that they DIDN'T have my laptop, that it was never delivered to them. So, I explained my conversation a few days earlier I had had with another rep. They had no record of me calling in. I again was told I would be called back the next day after they researched the issue. I didn't get called back. Surprise, surprise. This went back and forth forever it seemed...My computer was in repair...They didn't have my computer...My computer was in repair...They didn't have my computer.
    Not once out of the 10 or more callbacks I should have got did I receive. I, finally, after talking to numerous agents and supervisors, spoke with an agent based in a U.S. call center who spoke clear English that empathized with me. After being hung up on by supervisors and agents who couldn't string a full sentence together in English to save their soul was a relief.
    I finally got my laptop replaced. After 5 months.
    So the 2 weeks i was told would take for a repair took them 5 months. I have nothing but nasty and snide remarks about the company. Mostly because of how i was treated. F#@& Dell...yeah.

    Megan 6/13/09 8:54AM
  • DELL WARRANTY IS A FRAUD!!!!!!!!!

    kay1 6/13/09 5:22AM
  • Had a boot problem with corrupt partition that I eventually fixed myself, got into an argument from some guy in Bangalore, India on how to plug my computer into a wall socket.

    Neckername 5/23/09 8:49AM
  • Products are OK but customer service is AWFUL

    Anonymous 5/20/09 7:29AM
  • Another weekend.....another wasted day to fix a simple problem that gives consumers the run-around. Dell needs to put more emphasis in customer service and less into advertising. When I have a new system.....it should be expected to work. It takes 2 hours to find a contact, another hour to work through the translation, and then another hour to try to get it fixed.

    JUSTFIXIT 5/16/09 12:03PM
  • My computer was 1 month out of warranty so I paid the $49.99 for diagnostics. I spent two hours on the phone with technicalsupport. At the end the woman had me run a test on my hard drive. She said if the hard drive passed, it was a software problem. If it failed, I would need a new hard drive. She told me to run the test and then call back. I called back and told the new tech that the hard drive had passed and he told me that she was wrong and I needed a new hard drive for $130.

    I took the tower into a repair shop, it was a monitor problem. Now I have to try to get the $49.99 back

    Anonymous 4/29/09 2:57PM
  • Hi i am dell Customer, i had a problem in laptop and sent many E-mails but no response after thati called for CSC no response for more than 15 minutes i was holding the phone keep on saying the next available person will help u no response. Is this way of doing service concentrating in selling only and not in service. try to satisfy the customer. now everyone started thinking y buy dell, all r having complaints.

    Anonymous 4/21/09 6:31PM
  • I waited for 10 min. and no answer

    Anonymous 4/6/09 5:58PM
  • yes I have a dell For about a month Week after I got it its not working right I called tech they told me they can't help me
    I need to call were i purches it from and I have a Year waranty

    traci_hittle 1/21/09 5:42PM
  • Submit your comment >>
  • Given all the bad reviews regarding Dell's customer service, I was loathe to contact them with my problem. I also like to try to figure these things out myself. Just bought my first Dell about 3 months ago, a refurbished but still warrantied Dell Inspiron 580 running Windows 7 64-bit). Right out of the box, I installed a TV tuner and a Radeon graphics card. It crashed when I started up, which I attributed to the new hardware. I didn't get a BSOD again until a month later. So I turned on the minidump and ran a driver verifier. It started crashing again and again at greater frequency, and I didn't know what any of the crash dumps were telling me. Today, I threw in the towel and opened up a chat session with a Dell CS rep in India. Within about 15 minutes, he identified the problem as a bad hard drive. Dell's sending me a new one free of charge, which I'll have by Tuesday. If that fixes my problem, you can count me as a satisfied customer when it comes to Dell's technical service.

    ben1492 3/24/12 1:03PM
  • I bought a Dell Studio XPS 16 back in August of 2009. The total cost to me including shipping and tax was $1503 and we paid it off monthly over the course of a year with a special deal they had that offered no interest financing for one year. Being a clumsy person and knowing I'd be taking my laptop to class, I bought an extended 3-year warranty and Accidental Damage Protection (I think they call it Complete Care now.) From my memory the warranty cost about $350 and that was included in the total cost I mentioned before.

    About a week ago I replaced the thermal paste on the CPU and GPU to help the cooling process because I must say, the laptop was poorly designed in terms of heat venting. When I removed the heatsink, I found the fan to be clogged with dust and cleaned that also. After doing this my computer worked fine for about 5-6 minutes and then abruptly died while testing out temperatures in-game. I would press the power button, the keyboard and media center lights would come on, and it would then die after 3 seconds. The screen never booted anything.

    The next morning, a Thursday, I called Dell Tech Support around 8am and used the Higher Education Express code I found on their website in hopes of getting to someone quicker. When I finally got a tech, as usual he had me try to hit F8, etc. to try to get in the BIOS. Luckily he only made me do this 3-4 times before he put me on hold for a minute or two. He then concluded that it was the motherboard and arranged for an in-home tech to be sent to my house and asked me when I would be available in the next 2-3 days. The entire call lasted just short of an hour.

    Surprisingly I got a call while I was at work the very next day from the tech and we set up a time for him to come by that evening. He was really friendly. When the new motherboard was in he booted the computer to a diagnostic screen and ran a full test on my laptop to ensure everything was fine. Unfortunately my hard drive failed the test twice. It had made a clicking noise for over a year on occasion, probably from the couple of times I'd dropped the laptop, but I'd always ignored it. He called his special line to the Customer Support center and they wanted to have me ship my laptop to them for a full diagnostic and repair which would mean at least a week without my computer. He let me talk to them and encouraged me to insist that they send me a replacement drive so I could install it myself. I only had to ask twice and the part was overnighted to me.

    Because the hard drive was ordered so late in the evening, I didn't get it until Monday, which was fine because although my old one failed the diagnostic, it still worked just fine and I was able to back up the couple files I didn't have on my external hard drive already. The replacement was super simple and I wiped and repackaged my old hard drive and shipped it back to Dell in the same box with the provided shipping label. I also received follow up calls (I missed the first two 'cause I was in class) from Dell to ensure that the new hard drive was installed and functioning well for me.

    I was also happy to see that the replacement drive came preloaded with all the original software that I had in my original Dell order so I didn't have to go through installing drivers, etc. All I had to do was pop in my Windows 7 upgrade disc. Also, now that everything's working, my computer is running about 20 degrees cooler when gaming, probably due to me cleaning out the fan. It's great!

    All of the outsourced customer service reps were very friendly and for the most part easy to understand. I never had to beg, I was never questioned about whether or not I had damaged anything myself, I was never blamed. It broke, I told them, they fixed it no questions asked. I have definitely received my money's worth out of my warranty and have peace of mind for the last few months of it until I decide if I'll renew it or not.

    I am so happy with Dell for the service I received and I can only hope that the majority of their customers receive the same.

    x3samanthasue 2/25/12 5:14PM
  • Dell customer service stuff was extremely understanding and helpful and made sure I got the hard drive I needed ASAP. I would like to express my appreciation to Swaroop, Deepak Katoch for the great work they did.
    We live in a world of deadlines and demands and we just wanted to say Thank You. I am really pleased.

    AP 2/9/12 5:47PM
  • I have a 2 year old Dell Pc (435t) or 9000 series with an extended in home warranty. I called for service on Monday, and they had a computer guy at my house on Tuesday, with all the possible parts he might need. He immediately diagnosed and fixed the problem. The service center people were courteous and polite, yes, a slight accent, but very easy to communicate with. I was prepared for a disaster with all the negative thins peolpe wrote. But I for one am thrilled with Dells customer service. My family has 3 Dells and we will buy another when the time comes. Good job Dell!

    patm 2/1/12 3:42PM
  • this website seems like its only here for people to complain. Not very many positive comments. I'd like to add a positive. I've been a very happy customer with Dell for 13 years. Any issue that caused me to call customer service was solved. The second Dell I ever bought in 2000 the dvd drive failed within a few months of purchase. Dell sent a tech to my house and fixed it for free. I still have that computer and it still works. I find dells tech support is a pleasure to speak with. They didn't seem outsoursed from India or somewhere, all spoke like americans and easy to understand. Thats a BIG plus for me considering I had to call my router manufacturer and the tech guy who answered had a very thick accent that had me asking him to repeat everything he said.

    Anonymous 12/3/11 7:55PM
  • I've been on the phone with dell for the past couple days because I screwed an order up for a cell phone. In fact, I screwed it up very badly. They had me fixed in less than 10 minutes, and I couldn't be happier.

    OneWhoKnows 10/12/11 4:51PM
  • The service level is always going to be a little different from person to person. My experiences were all good. the phone prompts are annoying when calling for service, but everyone's are. The knowledge-ability of the support staff was almost always above average. All parts and service usually arrived on time and correctly (when ordered within a reasonable time period ,again like all competitors). They were always friendly to boot, as long as you are not irate. I will say that aside from the one one in a million honestly bad experiences, most poor experiences are from customers expecting/demanding too much, poor attitudes, no patience, and no knowledge of how the system works. In closing the Pro support offered at Dell has no counter part at any other company, they just offer basic support across the board, unless you have a server. (which is all over seas, unlike pro support)

    TEcH1911 8/26/11 6:18PM
  • I ordered a Dell XPS 9100 desktop. Here are my comments.

    Ordering and shipping: The shipping was delayed because of a mistake I had made. However the actual transport was faster and the computer arrived at about the originally expected data.

    Setting up computer: Very fast, very slick.

    Technical services: I had a couple of technical question. The first was whether the eSATA port at the back supports a port multiplier. The second was about the restore and the utility partitions on the HDD. I called the phone number given on the website. The call was answered almost immediately and within a couple of minutes the tech let me know that she would forward me to another department. That's fair. Here, again the call was answered almost immediately and soon transferred to XPS Premium Service. That's fair. Again, the call was answered almost immediately. The tech took the questions and advised me that he would be off-line for a moment to check. That's fair. He was back within 2 minutes or so with detailed answers. A couple of days later, a manager called to follow up and ask me about my experience.

    Altogether this was fast, professional and efficient and I got answers to my questions(unfortunately eSATA port multiplying is not supported). I would rate this as an overall positive experience.

    Somebody 8/19/11 3:48PM
  • I ordered a Dell laptop. After a week I rang them and found out it was no longer possible to get that laptop. They offered me a free upgrade. USB 3, SATA 3, DVD drive, backlit keyboard, easily expandable memory and a processor about twice as quick. B!tchin!!

    eltrixo 8/15/11 12:14AM
  • evry prsn has dere own share of experience wid companies ...........my experience wid dell had been a fruitful one ......nice customer service ....been very courteous to walk me through my problem......and the indian guy who was helpin me was very kind .............and taught me a lot about computer, while he worked his way thru......thanks 4 da support ...really apperciate it

    MOBY CRAIG 7/20/11 2:04PM
  • Dell computers have been great purchases for awhile. I work in IT and purchase HP, Dell and Lenovo. Dell has the products/customer service combo of either 3.

    Their customer service is great, they even talked to me about the superbowl game the night before. How many customer service companies do you know these days that even know what the superbowl is, or even american football? :)

    They know what their doing and they fix it right 90% of the time. I've called Dell support about 8 times in 4 years and only once were they not able to resolve it. (Software issue). They have been professional everytime.

    Shawn 7/9/11 8:19AM
  • My husdand bought our computer in 2002, We have never had any trouble with it. Hedied in 2005 and I have used it since. I would not buy anything but a dell. I am a little computer illetrate, any time I needed help your tech support always helped me. Thank You DELL

    cbrewster46@yahoo.com 1/27/11 9:20AM
  • I had a problem with my Dell desk top and called service which gave me prompt response and curteous service. Unfortunately the first diagnosis happened to eb wrong anf as a result I purchased the wrong item.
    In second contact the problem was removed.

    At first I had difficulty reaching them but soon I got the right telephone # and the purchased item was picked up by Fed.Ex in 2 days and my money was refunded the next day.
    All doen with extrme politeness and professionality.

    Toghra 1/16/11 2:06PM
  • I had some issues with my sound with my xps so I emailed Dell about it. They emailed me back the next day, and within 48 hours of my sending the first email, a technician had come and replaced the motherboard, the palm rest, the subwoofer, thermal pad, and audio jacks. I'm pretty sure that most of that was unnecessary, but they did it anyways. Now my computer is fixed for free (it was under warranty) and they even sent me a free pair of USB powered monitors!

    Some of the best customer experience I've ever encountered!

    Anonymous 1/7/11 4:11PM
  • I had an issue with a DELL XPS that I had recently bought. I called tech support and they said they would just send me a new computer free of charge, after listening to my problem. I still managed to fix the first one that was broken for $100. Now I have 2 computer for the price of one, Nice!!! THUMBS UP Dell!

    Jack S. 12/4/10 8:03PM
  • I have nothing but good to say about Dell customer service and products so far.

    My only complaint is that their sales people can use some technical training to educate themselves on what they are selling.

    creative 11/1/10 5:04PM
  • I can speak to product quality because I haven't received my CD yet, but the customer service was very good. Yes, the guy had a bit of an accent but hey, we're in California, we should be use to this by now. At least I was able to understand him. He was pleasnt enough and I was happy to have not been gouged on the price of the software. Will write more after I receive the disc and see if it works. Anyway, just thought I would chime in...:-)

    Sofarsogood 10/6/10 3:23PM
  • I LOVE DELL 100% ISSUE RESOLVE!!! TWO THUMBS UP!!

    FORUMER 10/5/10 7:56PM

  • Due to my problems recently I have had to contact Dell three times and have spoken to Fannando, Gabrial and Randal I would like to express my appreciatin for the way in which they tried to help me. Especially Randal he took the time a patience with me and as a result I had to have my Mother Board replaced .it was replaced by Rebecca with great efficioncy

    Anonymous 7/5/10 7:20PM
  • Hi, Well I am also a great fan and a customer of Dell. Basically I am from India so many people in India complained for Dell services as they are not satisfied with it. But I am not among this list. I am very much satisfied with Dell after sale serviece and want to say this that in India Dell has also opened their serviece center in all major cities, they can also vist there. But still giving on site warranty which is an speciality of Dell is superb.

    Inspiron 1440 4/20/10 1:53PM
  • I have twice bought from Dell. A laptop and a desktop. I found their customer service great, and was the sole reason I bought from them the second time. On the first issue, long after warranty, they sent out new software discs, when the internally loaded software wouldn't load up. With the PC, there was a problem initially with the graphics. They arranged to call me back out of hours, as I was not available in their normal hours. Very impressed.

    Fussy Customer 4/6/10 4:15AM
  • I needed a recovery disk for Windows XP because windows blue screened. I lost the disk that came with the computer. I emailed Dell, less than two hours later I received an email for my serial number and place of purchase. My warranty was up, but dell sent me the installation disk free of charge( even free shipping). When I came home the next afternoon, the disks were on my door step. I reinstalled windows and everything was great.

    Anonymous 2/22/10 1:07PM
  • Most Dell users and buyers are computer illiterate wont understand simple warranty/contract agreement. what you pay is what you get for the service if you have a cheap computer and possibly you bought the computer from consumer segment you'll get indian support queue. i have no problem calling/chatting dell technical support always 100% resolve. for those who are complaining about sending the computer back to dell for repair that is because you are so cheap that you cant afford to purchase NEXT BUSINESS DAY onsite service so wont have to send the computer for repair. If you are complaining about the shipping time, Dell offers Fast Track systems which will allows you to have your computer the next business day.

    Forumer 1/23/10 5:08PM
  • might take a while to get your problem solved but they ALWAYS end up doing it. I have called in about everything from battery issues to dropping my laptop in the water and they will send you a new battery or a brand new BETTER laptop quickly and without too much hassle.

    Anonymous 10/22/09 6:16PM
  • Though it took bloody ages to get to their service, once in..most of the time I called Dell, they were super nice to me. They were very accommodating and were in no hurry to solve my computer related issues.

    Though I had one terrible call out off the dozen calls I have made to that company, where she was very rude and suggested that I had a stolen laptop as I could not point out my old addresses that was listed when I bought my laptop. I didn't bother continuing the conversation and just disconnected the call. I immediately called and got someone else who was again really accommodating.

    Kali 8/5/09 2:37PM
  • I called early (before 9am,) took this advice, and got to a representative in just a few minutes. My computer is 5-6 years old (no warranty), and the first rep in Tech Support said he would transfer me to someone who can help me with the problem. The first and second rep both listened to the problem first and repeated it back to me (good listening & customer service skills) before even asking for my information. The second rep proceeded to ask questions, guide me through checking my laptop, and finally took over remotely to help. Thanks for the tip.

    Anonymous 5/27/09 9:02AM
  • Using the number provided on this site, I called Dell. I was connected to a tech within 5 minutes. Within 15 minutes, he diagnosed my (3 month old)laptop's probable defect and said a repair technician would come to set things right on the second business day from now.

    Very good so far. I hope all goes as planned.

    Anonymous 5/24/09 1:36PM
  • Submit your comment >>
  • TO People talking about Indians and the language barrier:
    Indians expect people who buy Computer systems and laptops to be a smarter. I think you people should have a little courtesy to show as they work whole night so that you can get the service. It is noticed that in most of the cases it's the ignorance that creates the problem...most people can't figure out if a program is harmful or useful for their system but they like clicking all the time (I call it the fidgety habit of the ignorant) and then blame the company and the people working for it. Now regarding the outsourcing...other people can't provide the service the way Indians can, these people are full of patience, have a zeal to learn and can work in any environment and they are too emotional. You guys don't listen or rather don't understand because you are already frustrated. Common guys lets accept it is the system's problem not the people. At the end of the day we are Human Beings and have some limitations...nobody's perfect. I am myself using a Dell system and never in 5yrs I had any problem with the services or understanding them.

    Heavyice 9/22/11 9:45PM



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