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I wanted to say how wonderful William Hurbert was when he picked me up with the wheel chair I had torn ligaments in my ankle and his help was friendly and compassionate . He made a long trip home from Idaho much easier thank youAnonymous 12/11/13 2:04PM
So glad I found this site! Thank you, got right where I needed to be from the contact info supplied. unfortunately Delta themselves not so helpful! been on phone thirty minutes and still no bag!jtequida 12/10/13 9:44PM
Delta is the worse airline in the USA very time I take delta things always go wrong ,today my brother and 4 years old nephew had 30 mins till the plane take off and LGA airport told them they was to late to take there schedule flight my brother told them that we had a flat tire on the way to the airport and the rudeness that delta airline reps was very over the top they wanted them to pay 50 dollars each person I don't understand that when they made it to the airline in time to get there schedule flight then on top of that they took every thing out of they luggage and started through things way I don't understand that because the lotions were travel size nothing got resolved because my brother and 4year old nephew did not take there schedule plan which was at 1145am they had to wait till 2pm I will never book a flight through Delta not for my family and I've told my friends I may contact different news stations to make them aware of the un friendly unnecessary staff behavior and un professionalism that comes from DeltaSunshine 11/30/13 10:54AM
On FL 61. The plane flight was wonderful but the staff was very unpleasantAnonymous 11/15/13 10:06AM
This is really not a complaint but a suggestion and there is no place for suggestions. I have been flying United recently due to more non-stops between my home city of Jacksonville, Florida and places where I work. They have an option that you can upgrade to first class guaranteed seat for a fee based on your class of ticket. It is such a nice service. I have paid up to 295.00 to upgrade to first guaranteed when I have to work long shifts after flying long flights, just for the comfort. I hate flying what I call CATTLE CLASS. With this service I don't have to rely on being complimentary upgraded for my frequent flyer status and I am happy to pay. Also the airline is making money instead of giving the seats away for free to frequent flyers. There is no loyalty program anymore where you can get your upgrades unless you fly every day and long trips.
This would be a Win Win for the Airline. United has found a way to make money from flyers who want the comfort like myself.Anonymous 11/12/13 9:21AM
I have applied to several positions with Delta Airline. Each time I am told I am not considered for a position. I meet all the qualifications, especailly having an MBA in Business Admiistration. The recruiting process is very long, and sometimes there is no update. I have met others who were hired to work for Delta Airlines, after all the extensive training, they quit. I think more consideration should be extended to applicants who have a higher level of education, simply because it shows dedication. I have applied to Delta for employment opportunities 5 or 6 times.Anonymous 10/31/13 9:19AM
trying to locate delayed baggage which was on flight DL201 yesterday from Johannesburg to Atlanta. Nobody is available to assist because of the time difference.Nadia 10/15/13 2:36AM
Last i flew with Delta airline was a disaster. The flight were delayed from my origin, and then got stock for another 30mins when we arrived to Detroit which causes my international connecting flight not able to make it. I had to take another flight the next day. Those flight attendance at the front desk was commenting nasty about us. The airline should not give us a hotel voucher to stay because it our fault.They declined food voucher, so now we had pay our food. How could be our fault if the plane was originally delayed.I was ok to take the next flight. But when i finally got on board i was transferred to different sit that i do not request in first place. Another family had to sit together d/t to their children. Why was not rectify this in the first place. Not only i was transferred to different sit and near to them, i had to listen with the screaming brat kids all the time until we reach our destination in Narita Tokyo. Parents can not even make them stop. In addition, flight attendant also rough to us when come to food serving. There is nothing good to say about that flight at all. I guess it all about the money.Anonymous 10/9/13 12:36PM
Departed PDX to JFK 20-09-13 and first water service denied me a can of tomato juice...no peanuts served..
2nd service repeated request for tomato juice and junior stewardess was about to fill request and he partner gave a negative signal nnot to and she gave a plastic cup and ahandful of peanuts, pretzel bites and a cookie container...first foo just prior to landing...the first food other than the expensive warm food one has to buy with a credit card on the 5+ hour flight.
Took my canadian crutch from the overhead to the back of the plane.
Notice the excess carryons some had to be forced in the overhead...some thanking up space not aligned with the seat assignments...
disabled American Veteran 100%FREQUENT FLYER 10/1/13 11:13AM
I was on a flight from ATL to SFO on Sunday I had 2 Chanel phone covers stolen. I also had my makeup bag Victoria Secret that I travel with all of the time padded mirror broken. What is going on and is there anything I can do. Someone went through my suitcase and took those items. Same flight I asked for a blanket the man so no you have to look for one yourself. I went to the back of the aircraft and asked one of the ladies and she said sure we have plenty. First time I have ever had a bad flight experience with Delta. I lady put her knees up behind my sit and would not let me recline back. Worst trip ever.Anonymous 9/26/13 9:38AM
Can someone at Delta Airlines please help us. My husbands luggage was lost on an International flight we took from Dulles Airport in Virginia to a layover in Amsterdam on May 16th of this year. We were flying to Barcelona from Amesterdam and his luggage never arrived. Per Delta's Baggage Claim Service center we were told to fill out a luggage claim form and also sent receipts for the clothes that had to be purchase in Barcelona. This was sent in to Delta/KLM on 6/5/13. We were told that we would hear from a Delanya Miller from the Claims Department as of this date we have heard nothing. We have made several calls to the Claim Department only to be put on hold or disconnected. We would like to have someone from Delta contact us via email regarding this problem we are having. We are very disappointed in your service. Our email is
Mr & Mrs Craig RussellRussell 9/9/13 1:47PM
My name Is Marie F Nazaire,I have traveled from Port-Au-Prince,Haiti last Tuesday the 3rd of September,2013 and experienced a big lost. Some thieves working at Toussaint Louverture Airport stole my camera loaded with pictures and videos, my loccitane body lotion, my french cologne (loulou de Cacharel)and a special gift that I bought for my friend packed all together in a bag. When I got checked at the airport, my suitcase weighted 51 pounds, when I got to JFK, it was lighter. I was so tired that evening, the next morning I realized How many items the thiefs took away from my suitcase. I recommend you to take serious actions against the thieves in Haiti and add more supervision for your own reputataion. Thank you, I am not trying to turn my people down but I hate their actions. They should be happy that they have a job with Delta instead of stealing the passengers belongings.Anonymous 9/8/13 3:20PM
I am booked on Flight departing Venice, Itay, Friday, 4 October 2013, flying to Paris, Detroit and Memphis, Tenn. I have been trying to get two cats booked onto the plane. One cat has been ill and I wanted her to travel in a soft sided bag that would fit under the seat in front of me. When I gave the bag dimensions to my travel agent we were told it is "too big". The dimensions were in metric, but the dimensions on your "Pet Traveling" information is in inches. Even though we changed the dimensions to inches, the person on the phone would not accept them. I suggest that Delta add the word "inches" to their pet travel information, so that European Delta employees will understand and not create problems for customers. I am now having to put both cats in the luggage area of the airplane which will cost me about â?¬75 more than the fabric soft bag. I will not be able to check on my cat that has been ill to see that she is OK. I am not at all pleased with Delta's Customer Service people.Maniago 8/30/13 7:23AM
I spoke to a Rep early this morning to confirm a flight for my Dad and inquire about baggage restrictions and was treated by a sarcastic, rude and obviously not qualified for his job employee. When Delta Airlines hires customer service representatives to deal with customers, does Delta train them to be sarcastic and rude? Or does DELTA hire and keep unhappy employees to lash out on their customers about how miserable they are with their job? What an EXPERIENCE with Delta! The kind of service before that we had with Delta is the same with every passenger now? Or is it for selected few who had just used DELTA? I believe you either need to fire or reprimand your employee for not having the proper customer service skills. I have been in the public service for so many years and even with non-customers, I do not treat people the same way your employee had treated me. Customer Service is the forefront of a business and as with any airlines who nickel and dime their passengers, the least you can do is for your customers to have a pleasing and well-mannered conversation with your employees who think that just because they can do something with their passengers, they have the permission to be rude, uneducated and treat their passengers like they know better. I wasn't deaf nor stupid, as I have on my face my laptop and DELTA's website open. To tell me that since my Dad had traveled initially that he should know already how much baggage he is allowed and had to apologize for the inconvenience of asking and clarifying the restrictions is just absurd!!! And to be told that I am not listening and understanding what I was being told is more disgusting!!! I had asked for his name and he told me his name is Rey and asked if there is a confirmation number for the conversation, he told me there's none and asked what I need it for because I do not need it. I told him I need it to file a complaint about how he handled our conversation and I felt that he was rude. He told well that's just great I don't need to and hanged up on me. Not even any apologies or Thank you for calling, or sorry for the misunderstanding? I am so pissed off and fear that my father will be treated unwell when he takes his flight back to Manila. Iâ��m sure that your employees, when they take it personal and hold grudges, they take it out on passengers and concoct either defamatory or malicious acts towards your passengers that ruin their life to damages beyond extent including causing emotional and body harm. I demand excellent service not only for my Dad, or my family when we use Delta Airlines, but I demand it for passengers that use your airlines!Anonymous 8/8/13 7:53AM
Please explain to me how three different aircraft in one day can breakdown, and cause me to miss a very important meeting on 8/2/2013. This disaster started in Hartford ct. on flight 3787, I had to fly to Detroit instead of Cvg. where another mechanical failure caused yet another delay. Then finally leaving Detroit we had another equipment failure!
Leaving for my destination in Tampa.
Leaving Tampa was a nightmare again, with late departure out of Atlanta and gate changes. Then as if that wasn't bad enough another delay leaving Atlanta to my final destination in Hartford. I want a full round trip ticket as compensation for this nightmare of a trip. First class tickets would seem to me to be a fair way for you to compensate my horrible experience with your airlines.tkchief55 8/7/13 4:38PM
On July 18th I flew Delta from Jacksonville, NC to Atlanta, GA on flight DL 5941. My flight was to leave at 6 am which means that we had to be at the airport at 5 am. The flight was delayed until 7:45 am because they announced that the flight crew's flight got in late the previous night.
First, why were the passangers not notified of the almost two hour time delay when it was known the night before?
Next, the morning flight can never leave on time because flights from the previous nights arrival time is 10:53. This does not give the flight crew the 8 hours of required down time, which means they will always have to delay the morning flight.
Because of the delayed take off our connecting flight had to be rescheduled to a later flight which meant we did not get to Nassau until three hours late. This was not acceptable to us especially since this was our honeymoon that we already had to put off for three years because my husband is in the Marine Corps and has been deployed multiple times fighting for our freedom since we married and this was the first time he has been able to get time off. This was not a good start to our honeymoon.
Another factor, I called twice and went to the airport to ask what the cost, if any, on suitcases to Nassau would be. One time it was $50, another time it was $60 for the first bag and $40 for the second bag and when I went to the airport a few days prior to leaving I was told it was said to be free because we were going out of the country. We did not pay the baggage fee from Jacksonville but on our return flight they charged us $50.
One last item- both of our brand new suitcases were damaged. The zippers were broken off.
In the future when flying out of Jacksonville, I will be flying on USAirways even if it is more expensive.
I would appreciate a response to my complaints.amber1121 8/3/13 9:37AM
Due to my husband's medical condition, we had to book a quick trip to Mayo Clinic. We finished his testing early, so I changed my ticket online and paid the $150 change fee. When I got to the airport, the ticket agent told me the payment hadn't gone through and charged another $150. I now have two charges on my credit card for the change and Delta REFUSES to refund one of them.
Thanks so much Delta for making a stressful trip even more stressful...julesak 8/1/13 2:32PM
Question, the baggage handlers in Atlanta do not seem to have the same courtesy, professionalism or respect as your company core values. I know they are contracted, but should still subscribe to your standards. If it wasn't for passengers, they wouldn't have a job. Example, 1, Delta Flight 32 on June 5th, was scheduled to depart at 745, delayed due to lighting and storms in the area. The baggage handlers driving the luggage trollies take a sharp turn and dump 12 bags on the ramp, 2, They would stroll out slowly to load the luggage but when the ramp was closed they would run in fast and leave the luggage out in the rain, this happened 7 times over a 3 hour period. Needless to say our luggage as well as many others were soaking wet. Even my wifes hardside case was soaked on the hinged side of the case like it was sitting in the water. 3, Her case which was new and used for the first time looked like it had already been on 50 flights. Not good PR. Next time I will video and post. Thanks for your time, hopefully we will get a response to this issue.Phil 7/30/13 2:14PM
Spent 5, yes 5 hours on the phone to change a flight with no resolution. I was sent to different people and one time the rep put me on hold and went home! The next person picked up and we started from scratch! I was told that I could not change flight until plane took off - ??? I'm not even sure how that makes sense. I asked for, then demanded to speak to a supervisor and customer service rep REFUSED to transfer me. I was literally brought to tears out of frustration.Anonymous 7/19/13 11:11AM
Flight 103to Madrid on 6/5/13 the worst experience.
Flight delay cause me to miss my flight because I could not get customer service from any delta employee. I asked flight attendant for help in making my connection with Iberia. She said, she did not know about that airlines because when she steps off the plane she goes directly to an hotel.But you have an hour so you probably will make it.
No help available from Delta when we got off the plane. I missed my connection by 10 minutes which costs me $407.86 for ticket.Had I had help I would have made mycrysti NiX 7/18/13 9:41AM
Very Unsatisfied With The Handling Of My Luggage That Was Missing When I Got Off The Plane. Found Out That It Was Left In Detroit, Was Promised That It Will Get Here The Next Flight Out Of Detroit, Arriving Lax 10:30am, Tuesday, July 16. Called Delta Around 3pm, And Found Out That It Wasn't There. Was Told That It Will On Flight Dl 1706, Arriving Lax 6pm....but Still Not A Guarantee That It Will Be Here. This Is Ridiculous, Believing Delta's Customer Service But It Stinks And I Am Very Disappointed. You Should Compensate For The Inconvenience, And If You Promise, You Should Deliver. Btw, Southwest Does Not Charge The First Two Luggages, They're Free Of Charge; However, Delta Charges A Fee Of $25, Unless You Apply For Their Credit Card? What Kind Of Public Relations Is This? I Hope This Reaches To Your Upper Administration Just Not Being Thrown In The Trust As This Is A Complaint And Not A Sweet Comment About Delta's Services.Anonymous 7/16/13 3:29PM
Made the dumb mistake of flying to LaGuardia Airport and flying Delta! dozens of flights were cancelled and several not until midnite! leaving hundreds of people stranded scouring for a hotel and cab. Lines outside terminal took an hour waiting for a cab. Finally found a hotel in Brooklyn at my expense! Got out on Monday July 8th with crossed fingers. The service reps were not that bad (they see this all the time). One rep did listen to our plight and get us out the earliest he could. Sad to say, but my trips to NYC are over. Its too much hassle to get in and out the city. No mass transit that's convenient to Manhattan except for more expense cabs! (conspiracy):) Delta and LaGuardia: The [perfect mix for a messed up trip}!lee 7/9/13 4:36PM
I had a cancellation June 20th from MSP to Duluth. The return fare is $460 and the one way is exactly half, or about $230, They offered me a paltry $41. I cannot get any further with this complaint as there are no corporate tel. #'s available.
Can anyone help?disgruntled 7/4/13 5:19PM
four phone calls to Jacksonville, fl to tell me that the Delta flight out of Atlanta headed to Chicago had been canceled. What do they think I can do
about my husband stuck in Atlanta. I then tried to call. I have been and still am on hold. It is now 10 minutes.
If this had not been an emergency
I would and should have looked into an
LAST TIME for Delta.Anonymous 6/29/13 10:16AM
I had to wait four days to get my luggage after a flight from JFK to Heathrow , the baggage service people at Heathrow were not helpfull at all , on my return to Montreal i found it very difficult to reach someone from Delta to complaint and to get refund for the expenses for clothes , very disapointed , i intend to take my case to small claim court if i don`t get results , i emailed my expense forms and waiting .Mike Edom 6/27/13 8:07AM
1 - 25 out of 928
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Our travel experience with Delta was wonderful. We can't say enough good things about the wheelchair service and the fellow, Nicholas, who took care of my dad. Thanks!Jlen 12/3/13 3:58PM
I had a good flight but what I wanted to comment on was the extra assistance I received. I needed assistance because I am unable to walk from one gate to the next. The gentleman who helped me was Naeem. He was so very helpful kind and pleasant, not just to me but everyone around us. He could not have been more helpful. I just wanted to say thank you Naeem.Anonymous 12/1/13 7:17PM
What a wonderful experience flying on Delta! I flew round trip to Seoul, South Korea, from Tampa, via Detroit. I needed special assistance...wheelchair, and assistance between flights as I was traveling alone. I could not have received better service! The attendants, the check-in personnel, the flight attendants and crew were fabulous, even the food on board was good, considering the amount of people needing to be served. I would certainly fly Delta again, and would highly recommend them to anyone, especially a senior citizen like myself who needs some assistance while flying. Thank you, Delta!jh4aces 11/19/13 6:56PM
Susan Carroll from Indianapolis airport was helpful kind and courteous in assigning James Reda and my reservation to travel home in inclement weather.
Deborah RedaAnonymous 11/18/13 1:07PM
Hello my name is Hirut (Ruthie) Tsegaye-I flew from LAX to SFO on 10/22/2013.Mrs Rocio aka Ro Dep.125
provided excellent service, she is great.Please tell her
supervisor Victor Ortiz.We need people like her at every
customer service.Just want to say thank you!Anonymous 10/22/13 10:25PM
I write to commend the services of Ms. Lisa Brisard; Customer Services Representative at your Atlanta Office.
Ms. Brisard was not only most courteous, assistive and professional, but she also averted what could have been a disastrous episode by the advice and counsel she gave when en route to Minneapolis on Delta Flight 4898 at 6:05am on 21 August,2013.
Her advice was noteworthy because we were unaware of Delta's policy about luggage costs for flights with a 24 hour layover and would have been in dire straits financially due to other unforeseen circumstances. Please convey our gratitude/commendation for her exemplary service.
Antoinette L. ThompsonAntoinette L. Thompson 9/20/13 11:23AM
On two occasions recently I had to use wheelchair transfer at Detroit. The two young gentlemen were Talal Bazzi and Kassem. Both of them were Wonderful - kind, efficient, and caring. Thank you. I was very impressed with their service.MJR 9/12/13 3:03PM
I want to write this "goodletter" for the flight attendants working the front cabin on flight 130 ATL to MUC on 8/28/13. One of the best services' for a long time. The crews' names are as follows. Pam Wall..Brigitte Thompson..Audrey Barow..Phyllis Foster..and Linda Hindner..These ladies worked their butts off and deserve all the accolades you can give them. Please pass this on to the proper department. Fly DeltaAnonymous 9/7/13 8:36AM
I wish to provide a positive comment on the excellent service given to me and my daughter by Delta Cargo in New Orleans. In Particular to Mr Tommy Rowan. We found ourselves in a desperate situation regarding the shipping of a dog to Oregon. Mr Rowan while staying within the rules and regulations provided above and beyond support that allowed this situation to be resolved happily. Please see that him and the staff of the New Orleans Air Cargo receive our appreciation. They are a credit to your company and an example of goo customer support.Eflynn 8/29/13 4:07PM
Delta Airlines is unique in that it has an honor guard to honor our fallen heroes. I will make a point of flying Delta! Bravo.Anonymous 8/13/13 6:25PM
I would like to comment on the great service Renee provided when my flight to Minneapolis was delayed for two hours. Renee works for Delta in Boise and was very helpful with a plane load of not happy passengers. I had two flights that week. Delta 869 on Jun 24 from MSP to BOI and Delta 5688 on Jun 26 from BOI to MSP. Both flights were delayed about 3 hours due to mechanical issues. It was a tough week until Renee came to our rescue, answering our questions and giving clear direction. Please tell her thanks.Mike 8/12/13 1:33PM
I want to thank delta airlines for going beyond the call of duty in flying my brother and his daughter from boi to grr and back.jon had a medical emergency on route st paul.you gave service at the hospital for his 11 year old daughter.I thought I was going on a 20 hour round trip to get his daughter but you took care of the situation getting a minor child to the airport to final destination.Im so greatful of you service and you have a customer for life in my travels.
ROBERT COLLINSJON PETERS 8/4/13 6:50AM
Beshtar provided my wife with wheel-chair assistance in the Detroit airport on Sunday, July 14. Our plane was one hour late in arriving so that left us only 20 minutes to get from a gate-A to gate-C 34. The gate had to be at least 3/4 mile away through a tunnel and up two elevators.
Beshtar rushed us there assuring us all the way he would get us there in time. We are 80 years old and so appreciated his wonderful attitude and assistance. We made the plane. Thank you Delta.mumma 7/16/13 5:27PM
I want to Thank you for helping my son. I will be making post on all Military Sites and groups I am in about how wonderful you where to help after my son's morning started out on the wrong foot. He is in Fairbanks Alaska and flying home to Raleigh NC, on leave. He went to check in not knowing he wasn't suppose to check in at Delta. Your employee got him on the next flight out and also now he will be getting home sooner. She even got my number so she could call back in case we got disconnected because my son and I had been call for 45 minutes trying to find out where he needed to go. I got hung up on 3 times. No help until I got on the phone with her I wish I had her name. Thank You so much we will be using Delta for his flights.Anonymous 6/14/13 4:27AM
I was really impressed at the wheelchair service provided by the people at Detroit airport. He went all the way to help my dad through the check point with such easy-going and cheerful attitude which made all of us feel so comfortable. I can not say the same for the people at the Atlanta airport. Keep up the good work.I am not sure wheelchair service is provided by the airport or airline, But we always fly Delta.Anonymous 6/11/13 8:12AM
My brother and I recently travled from Nashville and changed planes in Detriot in order to fly to our destination.
My brother is disabled and required a wheelchair.
The care we had at the Detroit was amazing. We couldn't have asked for better service.
Thank you so much.
Nashville, TNAnonymous 6/8/13 3:29AM
My Nme Is Richard Dufresne Flew On Tuesday June 4th, From Portland Maine To Tuscon,on Flight 1249 & 1240 I Was In A Wheel Chair And The Sevice Was Great I Want To Thank You Guys,nrsa Is Make Sure Both Crews Are Notified Of My Coments.Anonymous 6/7/13 1:32PM
I'm writing in regard to our experience on our trip from Flint, MI to Newark, NJ airport. It would have been a horrible experience if we had not had the assistance of Sotir, Amir, Sara and Lamar who aided R. LaPan and myself M. Dillon with wheelchairs thru the airports. What a great experience we had!! They were most cheerful and extremely helpful. R. is blind so any assistance was tremendous. They made our trip the best ever as we were attending a wedding in NY for R's son. Please give them all the Kudoo's you can from us and we'll look for them again if we need. Please let them know we love them all. M DillonAnonymous 5/29/13 6:34AM
Due to my daughter's hospitalization from a car accident on the way to pick me up from Hou.Bush Intercont. on May 15, I needed to change my return flight until she is released from the hospital here in Houston.
Sheri handled my situation and my request with professionalism and COMPASSION. I've been a nervous wreck for days, so I probably vented a little, but Sheri was not only patient and helpful, she showed great concern and was comforting.
I hope that she knows what a blessing she is.
L.K. HumphreyAnonymous 5/19/13 10:32AM
May 5, 2013 I was flying out of Ft. Wayne, Ind. my flight was delayed and had to be rerouted .......your agents were "nicer than the had to be" their names were Chris Homco and Brian Fenstermaber. These young men should commended for their diligence, kindness and profecency of their job. They were kind to all that needed their assistance and were patient and kind to all. I look forward to another layover in Ft Wayne.
Sylvia B. StatenlAnonymous 5/5/13 3:15PM
In July 2012 we missed our flight from Miami to New York where we were to meet our 17 year old granddaughter. The Delta employees rebooked us on a flight to New York that afternoon but not in time to catch our connection to Sweden aboard Delta. Employees also booked our flight to Sweden for the following day and also got us the same seats as we would have had on the flight the day before. We also had wonderful help in booking a room for the night in New York and assured us that all of our luggage would be on the plane the following day.We cannot thank Delta employees enough for making the outcome of our trip to Sweden a pleasure for our granddaughter and us. It was a graduation gift for our granddaughter. This service has made Delta our favorite airline.Anonymous 5/2/13 5:37PM
I recently flew from Detroit to Tulsa accompanied by my 90 year old home health client. We have begun to fly from Detroit, although we life closer to Cleveland, because of the wonderful service we receive. I can't tell you how much easier my job becomes when there is someone to help me juggle my lil lady, a walker, 4 suitcases, a medical bag, 2 carry on bags, and 2 purses. Everyone is so kind a efficient. We will continue to fly Delta from Detroit for all our future trips. Thanks for making our trips a wonderful experience!Anonymous 4/30/13 7:15PM
My husband flew out of Boise Idaho to Phoenix for a job interview. Neither one of us has flown for at least 8 years. Renee at customer service greeted us as we came to check in. She was absolutely the BEST help ever. She walked us through everything and even found my husband a window seat in a great spot. We really appreciate her. Thank you Renee!!
Angie WoodAngie Wood 4/24/13 6:59AM
Had a great trip to and from my parents 70 th
wedding anniversary and my fathers 92 nd
birthdayAnonymous 4/18/13 8:36AM
I want to commend Memphis gate agents Dena Moore and Trina Boyce. My husband who is a Delta Retiree and I were returning to
Raleigh/Durham on a recent Sunday evening flight. Weather conditions caused flight delays and over booking conditions on our return flight and we needed to get back. Gate agents Dena Moore and Trina Boyce worked with us. We were rebooked three times as one alternative was to go into Charlotte and we would need to get a
rental car back to Raleigh/Durham. Finally they found two seats on our original return flight that Rwas over two hours late. Thank you to agents Dena Moore and
Trina Boyce _for their excellent customer service.Anonymous 4/7/13 5:43PM
1 - 25 out of 227
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And Delta is the best airline out there. We are making serious strives to improve customer service and the experience for the passenger. We have won several awards for our technology offered on board and to passengers such as our electronic smartphone boarding passes, our iPhone app, on-board wifi, and live tv.
In an industry where the other big carriers are dealing with a huge merger (United/Continental) and bankruptcy (American) we are an airline that is committed to changing for the better and becoming the best choice for everyone.
carvanroberts 6/18/12 11:46PM
Hector 11/23/11 1:16AM
Travel Agent 10/9/11 11:47AM
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