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Delta Airlines Customer Service

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Delta Airlines customer service is ranked #155 out of the 538 companies that have a CustomerServiceScoreboard.com rating with an overall score of 48.03 out of a possible 200 based upon 909 ratings. This score rates Delta Airlines customer service and customer support as Disappointing.

NEGATIVE Comments

756 Negative Comments out of 909 Total Comments is 83.17%.

POSITIVE Comments

153 Positive Comments out of 909 Total Comments is 16.83%.

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Disappointing Overall Customer Service Rating
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  • Delta flight 264 Minneapolis to Amsterdam on May 3, 2012 the female lead attendant in business/first class was very rude and didn't even know how to adjust the seat to extend it into sleeping mode. She said,"I never fly in these seats, so I don't know how to use them." My seat partner helped me. She was quite "snooty".

    Anonymous 5/15/12 8:45AM
  • Friday, May 11, 2012, I was on Delta #2109 from Minneapolis to Denver. We had to return to the terminal just as we were to take off to have a drunk passenger removed from the airline. The lead attendant for the flight was either exhausted or "on something" because he appeared to be extremely out of it. His eyes couldn't focus and he actually went to sleep in his front seat. The cabin was barely cleared as we were about to land in Denver and his announcements were slurred. I found the situation to be quite disturbing and certainly one of concern.

    Anonymous 5/15/12 8:39AM
  • I traveled on May 2, 2012, SEA to PHL (Flt1823), connecting May 3, 2012 in DTW (Flt3166)- DTW to PHL. I asked for assistance because on a personal handicap sustained affecting walking ability and lifting items over head. The SEA crew was helpful & courteous. When boarding Flt 3166 in DTW I was interrupted, humiliated and told, "It's not my job to assist you with stowing your bag". "Where is your seat"!! "Just go sit down and MAYBE the (female) flt attendant will help you." The female flt attendance did reluctantly help me with my bag but repeated, "it is NOT our job to help you with your bag". Both flt attendants told me, "This is not Delta Air, we are contracted by Delta for connecting flights. I reminded them that I had no difficulties with the SEA crew with my requests for help. I was wondering why the outside of this plane said "DELTA" and the literature in the seat pocket said, "DELTA". Only after the forward flt. attendant, Jay, saw my name on a list onboard asking for assistance did either flt.attendant act courteously. It was only then that they couldn't do enough for me. I was very disappointed and at the time; felt depressed about the situation.
    On the return to SEA, (flt 1497) I had boiling water (for tea) spilled on me by a flt attendant. What is happening with Delta? I always thought Delta AA stood for a certain amount of quality. Ticket #0272183834537.

    Anonymous 5/14/12 1:15PM
  • Hello;
    Very, very disappointed about the bag handlers in SAP (San Pedro Sula, Honduras) Flt. #504 yesterday 5/13/12 to Atlanta.
    Afetr we checked in 2 pieces of bags,the ticket Agent put a white tied rap on the zipper like locking the bags. When I got home at 9:30PM noticed that my daughter and my mom's brand new perfume was missing from the bags. They break the tied rap, steal from and put another tied rap like nothing had happened.
    Please put more attetion on what kind of employees Delta hires in SAP.

    Anonymous 5/14/12 3:56AM
  • If you have a problem with Delta forget Marley or Ms. Morrow from customer service to help you. Marley will not call you back. I called her 2 weeks ago and i am still waiting for a call. Ms.Morrow blamed my son for their mistakes. Nobody at that company knows what the other is doing. We will never fly delta again.

    sue 5/11/12 6:40PM
  • Hello

    As a Flying BLUE Platinum Member I just wanted to Check In the Delta lounge according to rules specified in the skyteam website.
    To my surprise I was refused based upon a document which was produced from a stack stating this was only valid on days when I fly international with Delta? This is utterly annoying for everybody including staff that have to refuse a loyal member of the skyteam based upon a document which is not referred to in the general rules and guidelines.
    Please do something about this ! If this is the rule it should clearly be stated in the general guidelines and if you feel not well enough about it to publish it, abolish it!

    Cordially
    Tom

    Anonymous 5/10/12 9:28AM
  • Good evening Delta Customer service,
    I would like to know the latest status of my fiancee flight. I am very much worry because your flight schedule in the ticket was not exactly as what had been in actual flight.
    I just wish that you provided food and accommodation for your long delayed and a very long time to wait for the next flight. As i monitored in the computer you were diverted your flight to another place in which he is not familiar and it really cause a delayed and trouble for the family who wait for him in order to attend his son's birthday.
    How sad because he traveled with not enough money. I cried over it. you broke my heart to worry my fiancee. i can't help him for i don't have contact with him.I hope you learn a lot and pay attention regarding this matter.i will surely tell the office were i got the reservation about this matter of very much disappointment

    Worried fiancee in the Philippin 5/10/12 6:10AM
  • In my flight from gulport MS to south Carolina I was told that my luggage was over weight after couple attempts to fix it still 102 pounds I grab my bag again took a shirt out of it and put it in another scale at the counter and it went down to 94 pounds went I make the coment to the agent she said that all the scales were the same when she notice the change on the weight in a attitude and disrespectfull way she told me that her scale was 6 pounds off and that we could go all they with the same game till the other lady instruct her to stop it. Thanks for your Rep of your employees with no manners. Expend a little time teaching them some hospitality and manners. Thanks

    very disappointed 5/6/12 4:12AM
  • i will never fly delta again. my flight from
    charleston - detroit was late. by the time we arrived in detroit, my plane for detroit - japan left. they made me stay in day's hotel with no food allowance. now, they just announce my flight to detroit - japan is late so i might end up missing my flight again from japan - philippines. delta is ridiculous and couldn't keep up with their times!

    Anonymous 4/29/12 12:25PM
  • I just got off the phone with Delta. I had requested a bereavement fare on a flight that I had already taken to go home to be with my dying mother. They refused to change my fare! They said "there was no bereavement seat available on your departing flight." What is a person to do when they try hard to get an affordable fare to get out of town immediately?? The people at Delta have no compassion!!!

    Don't take Delta again!

    dkdevick 4/27/12 2:48PM
  • How about this. My legally blind and first time flyer requested meet and greet so he could be taken to his next gate. Nobody met him after my two attemps to get him help in flight. They are blaming my son for not asking for help. Think about it a legally blind person sees people there but does not ask for help. Shame on Delta. Will never fly them again.

    Anonymous 4/27/12 11:55AM
  • Seriously, your customer service lacks any reasonable thought and planning.

    I am trying to use a refund to book a flight for work next week and getting the complete run around, even when I provide all required documentation that's requested.

    On top of this, your phone system blows and kept hanging up on me while trying to go through all the auto-attendant prompts. It is nearly impossible to connect to a real person.

    Only to finally find out that your refund office is only open 8-5 Eastern time, which is completely ridiculous and fails to give anyone on the west coast adequate time to access anyone, plus it makes it incredibly inconvenient for anyone who cannot contact you while they are at work and need to contact you when at home because they can't sit on hold forever when they should be working.

    Worst of all, my phone call was initiated prior to your offices closing, sounds like an easy way for you to just avoid people if you can leave them on hold til your offices close and then just hang up on them!

    Ned 4/24/12 2:45PM
  • Dear sires
    yesterday april 22 me and my wife fly DL268 bussiness to Tel Aviv start from MCO ORLANDO
    one trolly luggage damaged and cannot be further to use
    all my attempts in the contex Delta failed only automatic anser machines
    so I am turning to you for solution to the damage
    thanks and best regards\
    Isaac Ginio
    ISRAEL

    isaac 4/24/12 3:08AM
  • To whom it may concern:
    Flight delayed out of Salt Lake City because the plane was loaded with to much fuel and had to be off loaded. The plane was originally scheduled to go to Newwark NJ. The plane had been refueled the night before and no one had the sense to figure it out prior to loading the plane with customers bound for MSP (flight DL 965). We sat on the plane for 2 hours waiting for the fuel truck to show up. We missed our connecting flight (DL 4328) and are now stuck in the airport for 5 hours awaiting a rescheduled flight. Which will put us very late into Lansing. I usually don't have problems flying with Delta but, this is a problem that should've been.
    I am a sky miles member.

    Anonymous 4/23/12 2:25PM
  • I will never use Delta Airlines again. I had nothing but trouble with flights and employees. This company can't communicate to each other. The employees are not on the same page. They all say something different. This has been the worse Airline that I have ever had. I can use different language but am being nice right now.

    Anonymous 4/20/12 7:22PM
  • FAILURE OF DELTA AIRLINES TO KEEP PROMISES.
    Am disturbed that an airline of the status of Delta can play on the intelligence of her passengers.
    I travelled last July 11th 2011 instead of 10th July from Lagos Nigeria to the U S on ticket no 0062191417516 instead of ticket no 0062895126798 due to a heavy rainstorm in Lagos on the said day,
    Before boarding the aircraft on the 11th of July at the MMIAirport in Lagos the airlines official announced to all the passengers that the airline has decided to grant a compensation/discount to all the passengers to the tune of 100 US Dollars on on their subsequent trip or ticket purchase on the condition that they present the boarding passes. I have made fruitless efforts to this promised discount in Lagos only to be told to ask for same when I get to the U S.
    Please Delta airlines do something to restore our confidence in you.
    Thanking you in advance
    Rev Ameh Matthew Samuel

    Rev Ameh Matthew Samuel 4/19/12 12:52PM
  • Here's one I bet a lot of us never heard of. (I surely didn't) I went to check in for my Delta flight from Pittsburgh to London and was unable to do so on the computer. I received the message to check in at the counter the next day. (The day of the flight). As I am a Sky Miles member I called the 800 number thinking that I had done something small wrong and they would help me through the process. Wrong. First the man told me I had to bring the credit card with which I had charged the flight to the airport with me. I didn't mind, but I still wanted him to help me check in. He said he couldn't do it. Apparently there is some agreement between airlines and credit card companies that they can withhold check-in until you show your credit card. Something to do with fraud and making sure you are you. I have flown for 50 years on airlines and never heard of this. Neither had the first person I spoke to at Discover. The supervisor had, and explained it to me. It still seems preposterous, but he said credit card companies can get their money back in cases of fraud, even, as in my case, if the money had been paid months ago. The two people at Delta were not helpful in explaining exactly what had happened, but the supervisor at Discover did a better job. I still think its a ridiculous system.

    Anonymous 4/15/12 2:42PM
  • i had some problem delay and baggage lost on the trip and came the same days agter 8 hours delay
    really not happy

    faridj 4/12/12 9:31PM
  • While traveling from Costa Rica to Atlanta, on 3/24/12 I left my camera on the plane, my fault but it happened. I noticed it missing within 30 minutes of landing and realized what had happened-immediately went to the Delta desk to have someone call down to the gate-no help at all!! The lady said she'd call down then left for break, 30 minutes later she returned, oh no word I guess they couldn't find it, sorry. To them it was just a camera, to me it was ALL of my vacation pictures from a once in a lifetime trip!! Thanks for nothing and yes,I've filed claims since, and checked my "claim #" daily with no response and of course no phone numbers to lost and found! All I wanted was my memory card-so to whomever may have it you can keep the freaking camera just give me my card back!
    thamman@rochester.rr.com

    Anonymous 4/11/12 11:23AM
  • On March 27, 2012 I took a flight from Detroit to Cancun. This was direct. The flight (air time) was ok - the horrible part was two couples with children inside while the plane was in the air.The couples arrived on the plane (the plane could not move until everyone was seated.The wife of one asked her husband to sit and is response was "what, I am the only one standing. They can leave.) The stewardess did not tell him to sit and buckle up. He finally did sit, I really doubt if he buckled up. No one came to check. The children, for the whole flight, were running up and down the aisles and yelling a screaming. The stewardess's did absolutely nothing about this issue. A couple even got up and spoke to one of the parents and asked them to stop the children from the yelling. I do not blame the children and I do blame the parents and also the crew for not putting an end to this situation. One of the stewardess's even sat and was talking with the two couples - they might have been friends. I went to the rear of the plane and one of the guys was having a drink in the very rear while the stewardess should have been caring about the other passengers. I couldn't wait to get off the plane and grateful that I would not see them at the hotel (I was in an adults only resort) It was not a pleasure to fly with Delta.

    Anonymous 4/10/12 8:30AM
  • WHY don't you use the 'size model' for carry on baggage? So many delays, not once did anyone at the gate use this to be proactive about extreme delays and frustration. I paid to have mine checked...it's at the gate, aren't you supposed to USE THEM? Attendant speaking to each other while they are serving complaining about their 'routes'. Very unprofessional.

    klf1645 4/9/12 10:12AM
  • Today, I shipped a puppy using Delta Cargo from Columbia, South Carolina to LAX. I have used Delta for 20 plus years to ship puppies. This is the 2nd time I have shipped a puppy out of Columbia, SC and the experience both times have been horrendous. The "supervisor" Alonzo Smith is just outrageous and honestly should be sent for much remedial training in customer service. He is rude, arrogant and will not shut up even when the customer says uncle. The 1st time I shipped a puppy, he opened the office 20 minutes late which was a serious detriment to try and get the puppy on the flight. When challenged about the late opening, I was informed that his office opened when his office opened! WHAT!!?? It only went from bad to worse and the 2nd shipment was equally as bad with the "supervisor" finally being called and guess who it was?? My friend Alonzo Smith. By the time it was all said and done, these dopes ended up making my puppy miss the flight. When I called Delta to lodge a complaint regarding Mr. Smith and his underling, Calvin's complete unprofessionalism (for the 2nd time), I discovered that Delta really has no way to take complaints? Are you kidding? I think Mr. Smith has been employed far too long and has gained quite the God complex. It has a trickle down effect on his staff as well. I will be taking my business elsewhere since Delta seemingly could care less if they have my business or not. Hopefully this complaint will at least convince others to use another airline to ship their puppies.

    Michelle 4/6/12 8:00AM
  • I am disappointed in Delta for changing direct flights from Hartford to Orlando to 2 stop flights. We were going to leave at 8 am and arrive in Orlando at 11:30 am. Traveling with a 5 year old. Now we leave at 6 am and arrive at noon. We stop over in Detroit. What's the big deal. Well the 2 hour difference will be huge with a small child and for us. We lose a couple of hours of precious sleep on a hectic travel day. But the main reason is..Delta stopped the direct flights because they were not full or profitable. Now JetBlue has stepped in. They fly direct from Hartford to Orlando, cost more money and are always full. Whoever, is doing the modeling of future passenger load and profits for Hartford should be fired. Not a big deal considering what other people go through...though I could tell you stories about my experiences with American Airlines that would make your hair curl.

    Veritas01 4/5/12 5:56AM
  • My puppy had to fly on Delta from Detroit to Seattle. Delta told us he would be on the 1:30 flight but they had no room and left him alone in his crate for hours until the 5:30 flight. Essentially he was in his crate for 13 hours! He is only 9 weeks old and was very scared and upset when he were able to get him. Delta should have contacted us so we could have had someone pick him up and ship him the next day. This is very Cruel Treatment. They boast on their website how wonderful they are with puppies. In addition, they make it very difficult to file a claim!

    steaming in seattle 4/4/12 2:30PM
  • I was originally scheduled to fly yesterday (Monday, 2 April) from DTW to Kansas City and wanted to get a different flight which would get me home in a more timely manner so I could watch the NCAA playoff game. After inquiring at the airport as to the chances of getting on a different flight, I was told that there were no available seats, so I went to gate C-4, from which my flight was to depart. The agent at that counter had received a phone call letting her know that I was willing to give up my seat(s) on my original flight to take a non-stop, and would receive a voucher to be used for a future flight. I was overwhelmed!! Although the non-stop from DTW to MCI was delayed, the customer service provided from the agents at gate A-45 was also superb. In the past, I taught Customer Service classes for the Department of the Army, so I feel more than qualified to comment on the quality of the service provided. I was told the supervisor is Roger Harvey; and the personnel names are Susan Fisher, April Heningberg at gate A-45. All I know about the attendant at gate C-4 is that her first name is Monique. Please give them kudos for making my experience a great one. Thank you very much. Cheryl Gelwix

    Anonymous 4/3/12 10:53AM
  • After a very long flight from Israel we arrived at JFK at 5:30 AM local time,Custom's was going through shift change so it took 2 hour's to clear custom's and get our luggage,when we arrive at the Delta baggage transfer section it was a total mess, the individuals operating that section should be fired, I have never seen such incompetence in my life, it took 2 more hours to transfer the bags to a connecting flight to San Antonio,I sincerely feel this will my last flight with Delta and I have been a Skymiles member for many years.
    There is no excuse for this type of operation muchless the caliber of people operating the section.This occured on the 1st of April, the flight was Delta 269.

    Pete 4/2/12 5:29PM
  • I was only called 3 hours in advance that my flight was being cancelled. With this being said, Delta was NOT able to re-schedule me to allow me to make my meeting at 10:00am for a best and final presentation. Now I am having to re-schedule with my client (if I can get this done) and the flight will cost me 3x as much for being a last minute booking. I was re-funded my original flight, and have asked for 1 Free round-trip domestic ticket, so that I can book my new flight (If my client will push off their decision another week, and allow me to come back in)... I am being told a $50.00 voucher is best Delta can do. Im asking Delta to help out in this matter, so that I can book a new flight and not be penalized for a last minute booking. And with having to change ALL my schedule around, and also PAY for a car service that is charging me now, since its less than 24hr window of cancellation, I don't feel like im asking for much.

    Anonymous 4/2/12 2:16AM
  • Delta needs to have enforcement of the carryon rule. they have the metal box that says if your carryon does not fit in here it must be checked. Flight from LA to Tampa, 20 minute delay, all bins were full and the last 20 passengers were still trying to stuff bags in the overhead. 75% of the bags in the overheads were well over the size limit. Start enforcing your rules, and limit to 1 bag. I spoke with the pilot after the flight and he was not happy about the delay. No one wants to pay $25 to check a back, kick that down to $10 per bag and maybe more bags will be checked. I will be thinking twice about flying Delta airlines in the future.

    CrHH 3/29/12 5:03PM
  • its so sad that my luggage was messed up, and it was from ATL to Dallas, it wasnt even from nigeria. if i had to take my time and money to buy a new luggage for my trip, i expect it to have all my clothings in it but what did i found.. zip worned, luggage damaged, clothing coming through while on a conveyor belt and not re-usable. this trip was a bad experience and i really dont think i am flying with delta anymore.

    Anonymous 3/26/12 11:28AM
  • I am very upset with Delta Airlines. My son was flying for the first time ever to the Phillipines. He is legally blind. We were guaranteed at every stop he would have a meet and assist person helping him. His first stop was in Atlanta and nobody met him. I called customer service and once again was told there would be somebody in New York. Needless to say nobody ever met him all the way there and all the way back. He will never fly delta again. What a terrible experience for a first time flyer.

    Anonymous 3/24/12 3:37PM
  • Our party of 7 had a detained flight in Missoula MT. on March 18th. We were told our connecting flight had already been booked for us in Minneapolis. The attendant wrote on a boarding pass in marker the flight number and Airline that we would be on. Upon arrival in Minneapolis they had not been any interaction between Delta and United. we were lied to by the Delta attendant. We had to wait another day to get a flight to Houston. They gave us a room in Minneapolis at DAYS INN! It was a dump! They only allowed us 12 dollar food vouchers to use at the airport or the hotel, which has no restaurant! We will extremely upset losing a day of work and beign treated wrongly by Delta.

    TAMU 3/23/12 7:34AM
  • My flight was changed twice. Now I have to fly into a different airport than I had in order to make my appointments. Now it is $250.00 more to rent the car leaving it at a different airport than I picked it up at. This is totally unfair, for I spend a lot of time picking out the proper flight, only to have Delta constantly changes and canceling flights. Delta should be responsible for this charge, not me. Joanne Petrosino (Not too happy skymiles customer)

    joanne.petrosino@yale.edu 3/21/12 1:04PM
  • To whom it may concern:

    I was a passenger on KLM KL 6058 (flight operated by Delta Air Lines DL0258) on February 20, 2012. During the night I got air sick...there was no bag in my seat and had to tear open the plastic cover to the blanket to throw up into. We turned on our light the call the the stewardess...no one came....my husband went back to the galley and said I had been sick....he was offered a paper towel....we tried to clean myself up....while we were struggling in the seat the steward walked by and turned off our call light without stopping. I don't know if your policy is to ignore passengers who become sick, but it was a very uncomfortable situation.

    I would like to know what your policy is.

    I look forward to hearing from you.

    Sarah Barrett
    101 Hulin
    Charles City, IA 50616

    Delta Airlines 3/10/12 10:46AM
  • I ticketed 2 roundtrip tickets to southeast
    asia in september, 2011 and was told that
    we would get 2bags free each. I called Delta 2 months later and was told the same
    thing. One week before the trip, I decided
    to call again and was told that we would
    get one bag free. I asked why the change
    and why Delta would not honor their prior
    commitment. I was told that the tickets
    were not authorized by American Express
    until 5:49 A.M. on 10/1/11. I am appalled
    that this could happen. I think that someone in their ticketing department did
    not process the billing to American Express
    timely and now we have to be penalized for
    their mistake. I called customer service
    at their corporate office and spoke with a
    supervisor and was told that she could see
    that I did purchase the tickets on 9/30/11
    but because I was not flying in November,11
    the baggage fees would be 1 bag free. I asked to speak to someone else and was told
    that she could not transfer me to some higher than herself and she said she was
    as high as I could go. She also said that
    Delta never waiver baggage fees. I told
    her that was not true because I knew it
    was done before for someone else. Then she
    said that if the situation warranted it was
    done, but my situation did not qualify. This was also a lie. She does not even
    know the rules. I guess it is because she
    is a foreigner and Delta need a foreign
    representative in this area. I thinks this
    situation should be given some consideration,but I am sure Delta will not.

    Anonymous 3/7/12 6:45AM
  • I just got charged $150 for a change fee that I was paying over $500 for a flight from Anchorage to LA. I can't tell you how much this upset me. I promise you that I will do everything in my power to never ever fly your ripoff airlines again. And I will tell every one I know to do the same. $150 to shuffle a few numbers around in a computer? How in God's name do you justify this?

    Gary Toth
    gwtoth@yahoo.com
    907 322 3297

    Anonymous 3/6/12 1:23PM
  • My wife and myself were on flight 2116 from Kahului to LosAngeles on 2/27/12. Our confirmation number was #F94N85. It was a horrible experience. We were delayed almost 3 hours before being told we are going to another island with a broken generator. During that time we were not offered water, it was extremely hot and fumes come into the cabin because the door was not shut. I never complained to an airline before but a 50.00 rebate is an insult. My story of the lack of service is too long to type. Please have someone call if you really care. 17165233853. Thanks,

    Gary POGORZELSKI 3/1/12 10:56AM
  • I Travelled through delta airlines from DC to NY on 9/21/2010 .I had a 8 months old son n the person at the airport counter charged me $166.70 for him although he was in my lap . They told me that they had charged me incorrectly and i would get a refund back . The customer care send us to the airport counter to get it back n then people at the airport told us to call the customer care again .Then the customer care told us to mail the information of the ticket n credit card statement to delta which we did a year ago and did not hear back anything from delta airlines . Now i call delta customer care n they tell me that that ticket has expired in september 2011 and if we send the ticket through regular mail they cannot help us . the person who told us to mail the information to delta didn;t tell us to mail that stuff in a registered mail . i have such a bad experience with delta airlines i would not travel through it or recommend anybody to consider using it

    Anonymous 2/28/12 1:45PM
  • I am looking for an explnation as to why I was charged $25.00 for checked baggage and one small carryon at JFK air termnl in New York and for the same baggage returning from LAX $60.00 a bag? Does every air terminal determine their own charge or is it what the traffic will bear?
    Does it mean I have to shop for another carrier each time I travel?
    The previous trip to Israel I opted for extra knee room and it cost $160.00 round trip and that was a real waste. The extra space was laughable. Shame on you>

    Marie Soffer 2/25/12 8:30AM
  • My wife had reservations to go to madrid spain in july 2011. Her brother who was already in the hospital took a turn for the worse. We moved her departure up a week.The change was supposed to cost a $500 more. I called 5 mins latter to re-verify the price. The agent assured me the extra charges were correct. Six months after the fact she was charged $1,500.00. Called and called wrote letters to no avail.In other words she paid $3000.00 for $1500.00 flight. Its so pathetic that DELTA price gouges customers in a time of sadness. Delta will do anthing for a quick buck even if you've been a loyal customer.

    annonymous 2/22/12 6:53AM
  • My Wife and I were on Delta Madrid Spain to New York in June of 2011. After 2.5 hours of flight the pilot announced that we were returning to Madrid. We were met by full crash crews and escorted to a remote apron parking area. After several houre Delta transported us to the terminal and after more hours took us to a hotel. An announcement was made to the effect that all passingers would be booked to their destinations by Delta.
    The next day we checked in and proceeded to the gate where we were informed that we were booked on the same airplane which was still broken. After a three hour wait we made our way to the one reservation agent (for 500 passingers) to be told that we were booked on the same airplane for the next day and that they still did not know if it would be repaired. We had to demand alternate flights and finally reached our destination after three days of travel. We have exchanged numerous letters and e-mails with Delta and their final offer was some (worthless) credit coupons and 10000 flyer miles. In his final e-mail customer service rep Alex McCauley sugested that we may consider other air linae. After 50 years flying Northwest/Delta perhaps it is time to move on.

    Frequentflyer 2/20/12 10:35AM
  • Crappy and disappointing customer experience with Delta. They don't explain the "expiration date" on Certificates and eCredits under your profile online and I've lost $1,000+ in unused ticket value. When I called to give them feedback on how it may be a good idea for them to explain with a hover over box or explanation under terms and conditions exactly what "expiration date" means (you have to complete travel, not booking of the ticket by that date), they spent all of their time defending why they shouldn't have to provide that information and zero time trying to understand why it would be frustrating that they weren't listening. What was my favorite airline has dropped off the favorites list. At least they could have listened and said "that's a good thought. Thanks for the recommendation." If we ran our business that way, we'd be out of business.

    MTTraveler 2/19/12 3:35PM
  • i called about an expensive luggage and like most al the restrictions are so tight they are not flyer friendly. they are always in your favor. who supervises the dummies who steal, break ,throw, and can damange luggage in a matter of nano seconds. i guess another da. i think crop dusting would be a good way to go back to, thats where u started.

    jerry 2/16/12 7:55AM
  • I am flying my 12 year old son from roc ny to slc ut by him self as he has flown unacomanied many times with delta! i asked this time when buying his ticket if i could pay for 2 checked bags i was told yes 24 hours prior to departure i could online check the bags for payment! after having trouble paying for them i called costumer service and was told i cant and that delta lied to me! now im jumping through hoops trying to get money to ny to check 2 bags and all delta can say is im sorry have a nice day! poor answer

    Anonymous 2/15/12 4:32PM
  • Before we left Grand Rapids, MI on 1/10 we were advised when we reached CA on that date we could cancel our flight home from Ft Lauderdale, FL and there would be no charge. We had changed plans and stayed in FL until 2/8 and flew home from Ft Myers FL. We now are advised there will be $150 charge for each of us. this is not what we were told by one of your representatives earlier. We were still using Delta but am very disappointed regarding this concern. Also leaving GR we were charge $35 for our first bag which should have been free.

    Anonymous 2/15/12 11:01AM
  • To Whom It MY Concern:

    My husband and I and two children, dropped off my oldest Daught to caught her flight, she is in the Amry, I had asked your chrck-in people if we can get a pass so we can walk her up to her gate to say bye to her and to watch her leave, and they didnt even look up at me and the said ever rudely NO. I was ever upset because I will not see my Daught for a year or so she is getting deployed, I dont understand why we as a Service Persons family member counldnt go throw, we were able to get a pass before form United, but we couldnt with you WHY???,even the security personal said they dont understand why we couldnt get a pass when they have seen other family member be able to go throw. I think your Customer Service Personal should be retrained to Serve us better....

    From and Upset Mother ! ! ! !

    UPSET FAMILY 2/5/12 7:30PM
  • I think DELTA customer service needs to learn what customer service is and how to handle emergency situation. You guys don't have communication within your staff and support.

    Anonymous 2/5/12 10:25AM
  • My husband and I recently started the process of him being diagnosed with cancer. We have a tripped planned for February 15th. I called today and informed that because we didn't purchase the travel insurance they are not going to give a refend. We had to pay the $360 cancellation fee and get a voucher for the rest. I was given the name of Delton Meyers 2915 N Broadway Minot, North Dakota 58703 to write about my complaint. You best rest assured my husband and I will spread the negative word about Delta Vacations and how poorly their customer service is and their unwillingness to help despite us having medical documentation. Awful policies. Granted this is just money, but I don't understand how a company can do this to people and get away with it.

    LB 2/4/12 10:19AM
  • My wife flew back to Louisville from a medical conference in Orlando last night. She booked Delta, because they had a late departure time and it allowed her to stay through the conference. Via Travelocity the flight was booked in two legs through Atlanta. The first flight was to land at 9:00 and the second, flight 5692 (Jan30) was to depart Atlanta at 9:45.

    Of course the gates were on opposite ends of the airport, and the first flight taxied in 10 minutes late. Since she had just carry-on she sprinted across the airport. asking multiple Delta Counter workers on the way to hold flight 5692. They all responded, "Honey you have to be at the gate!" Useful!

    She got to the gate at 9:40 - five minutes before scheduled departure. The door had just been shut. The attendant called the pilot. The pilot decided not to open the gate. Remind you this was the last flight of the night, so there would be no domino effect. She had to stay a night in Atlanta. Which Delta did not pay for. To add insult to injury she was treated rudely and told by the Delta representative that, "He didn't have to do anything for her, since she booked through a third party."

    Like anyone books directly with Delta!

    After making emergency childcare arrangements and missing an hour and 1/2 of work to pick her up, she got home around 1pm, 13 hrs late. The total cost for the hotel and the babysitter was just over $200.

    Juxtapose this with Southwest. The only one time they have been late in the 100 plus times I've flown on their airlines. That time, the flight attendant on my first flight told me before we landed that she had called ahead and they were going to holding the second plane for me. I was encouraged to hustle when I deplaned. Luckily, the planes were only three gates away and they closed the door to the second plane behind me.

    I guess you need to do business with a company like Delta every now and then to really appreciate just how good and caring a company like Southwest is.

    I will never fly Delta again, regardless of the savings or the convenience of the flight times. Based on my previous travel logs, I believe the pilot of flight 5692 cost his airlines over $10,000 in lost future earnings. Good job, glad you weren't 5 minutes late.

    John Casi 1/31/12 12:23PM
  • i have never experience in the other airline before this kind of service.it is lousy and dirty because i saw many times the crews on the plane doesn't wear gloves while they serving.Fingers on the lead of the plastic cups.Hair is all over the place because they dont use hairclip or try to be neat.Two crews plus supervisor are so very rude and bad attitude too!
    i am the passenger and they telling me to talk to other passenger,is this right?
    i was sitting by the exit door(right wings)and three passenger were sitting behind us.then one passenger wants to go to lavoratory and he use the path between me and the exit door.is this the regulation of faa?
    because when the supevisor told me that he can use that scetion between me and the exit door.i,sadi why he cannot use their own isle and ive been disturb while im taking a nap.and the supervisor added the its better to disturb one passenger rather than two passenger.This what the supervisor told me.
    Is this right to say to the passenger and being a sarcastic with attitude?
    flight 127 heading san francisco (Friday jan.13,2012)
    this will be my first and last taking this ariline.Oh,i almost for got to mention.about the carpet is still wet because you can still smell the fume of the rug.

    albert 1/27/12 7:53PM
  • I have not travelled Delta in manmy years but I flew Delta from JFK to Tel Aviv, Israel on January 9,2012. Nothing has changed,infact, things are worse! You pay no attention to the handicapped. I neededc a wheelchair and was left in a seat at JFK and told if I needed to get to a reatroom to call someone! Well, there was no one to call
    and when someone finally arrived they said they were too busy with checkin to help me! In Tel Aviv, no wheelchair at all - I had to get my own luggage carrier to make it inside the terminal. I asked 4 Delta personnel where I could redeem my VAT and all four said in Miami - my destination, When I said it had to be done in Isr ael for things bouth in Israel, they each said I was wrong!! Unable to stand or walk anymore I had to sit down and when someone came with a wheelchair, I asked her the same question and she also saud in Miami!! I LOST that money!! The flight to Israel on Jan. 9th had no lights and no sound the entire trip!!!
    "Sorry is not good enough!" You all should be ashamed of yourselves! NO customer service, rude and impatient employees and total lack of service aside from not knbowing what is"flying": cost me pain, money and dignity! DO SOMETHING!!!

    Anonymous 1/25/12 5:35AM
  • I am a foreigner and I may not know the US airline practice very well. I wanted to share my experience happened to me recently with Delta. I flew from JFK to Pittsburgh and I bought my ticket 3 weeks ago confirmed. When I arrived the airport, I checked in but I was told that I will get a seat only at the gate. After I arrived the gate I asked about the seats and I was told that I will be given a seat when boarding. But I heard that the flight was overbooked and they were asking volunteers to go to another airport. Because I will have to connect a bus trip after I arrive Pittsburgh, I waited at the gate. After people boarded, the service staff called my name and asked me to get to another gate as soon as possible to fly to Atlanta. I asked why and she just said there is no seats on this plane. She suggested firmly that I have to fly to Atlanta. I refused. In the end, she gave me a seat and I got on the plane. Of course some of the people waiting at the gate did not get on the plane for some reasons. My question is how I was picked in the first place that she advise me to fly via Atlanta. She did not anybody. My specyulation is that she picked me by looking at the name (obviously a foreigner)and figured that I might be the person who is easily to give up.

    Anonymous 1/24/12 3:57PM
  • Let me tell you about my last flight with Delta. It was the most frustating time I'v had getting from one place to another. First I wanted to use my miles to pay for a ticket. I was 16 miles short for the trip. I had 49,984 miles.I couldn't buy just 16 miles I had to buy 2000 miles for $70.00. So I did that. I had a companion ticket and wanted to take my Granddaughter with me and use the companion ticket. Then I was told I couldn't use my miles and companion ticket for the flight. If I wanted to put my miles back and buy a ticket it would cost me 150.00. I decieded to buy my Grandaughter a ticket that cost 702.00. 2 days before Christmas I checked the flights for fun and the cost for a ticket for her was down to less that 500 dollars. I called to see if delta refunded the difference if it was more than $100.00. Northwest did refunds without a charge if it was over 100.I was told for $150.00 I could get a refund and the remainder of it would have to go on a voucher for my Granddaughter and she was the only on who could use it. She is 6 and hasd no plans to travel soon. Don't tell me your company is losing money when you have all these crazy charges and don't tell me you have concerns for your frequent flyer customers. I would think we would be treated a little better. I'm not a rich person and don't get to travel a lot and this took all the fun out of this trip. Please forward this to your CEO of Delta also.

    Anonymous 1/23/12 3:04PM
  • I have been trying to obtain a past ticket purchase receipt from Delta- to no avail. The problem is, everyone knows that these are mainitained on a computer system, and accessing and retreiving them should be no problem (for the majority of the world).

    On the other hand, I needed one from Southwest, and it took them about 3 minutes to pull it up and email it back to me.

    Ap 1/23/12 11:29AM
  • 17/01/2012 I flew from toronto to lubbock texas with stop over atlanta and memphis when i reach most of my stuff were damage i was angry to say the least fine,i return 20/01/2012 at atlanta there were delay with the plane they had to change to a smaller plane,reach toronto prepare to land the flap on the wings would not open with all of that my suit case the two wheels were off the bottom torn up i had to get help to lift it my first experience with delta and i was dissapointment, the service on the plane was good

    hyde 1/22/12 4:48PM
  • I was supposed to fly out of Lewiston Idaho to salt lake city utah then to ugene oregon this morning but they pulled passangers off the flight saying it was to heavy for weather conditions I was one of them they offered me a flight out tomorrow that did not work for me I needed to be there today I was wondering if you were offering anything for my bad experience with your company

    Anonymous 1/20/12 6:15PM
  • HI. I took my daughter to the airport last week to go to Europe for the semester. She is 19 years old. I was told to ask if I could get a escort pass since I won't be seeing her for quite a while, and would most likely get one. I asked the lady who was checking my daughter in. Her name was Maureen Cento. I was stunned at her unfreindliness and rudeness. The thing with her was that she did it all with a smile and smirk. She spoke very demeaning to the two of us. I don't usually get ruffled, but this lady did it to me! I told my husband she was mean, with a smirky smile on her face. Everything else went fine, but I wanted to share that bit of our journey. Thank you.

    Anonymous 1/20/12 6:32AM
  • I flew with Delta January 11 coning back from Phoenix, AZ. The flight was over booked and a different plane was sent. I had my seats on my flight papers next to my husband and my brother was seated next to his wife. We checked in and got different seats I was in seat 25f my husband was in 29e, my brother was in 25c and his wife was in 31c. I stood at the counter for 25 minutes to get our seats changed. The attendent Mercedes told me only children would have there seats changed adults wouldn't be changed! Shortly before we were to leave the girls that were setting next to us were given seats next to each other and they were adults!!! I think if you aren't going to do it for all than you shoudn't do it for any!!! There were others upset about it too. We had seat next to each other on our flight papers why didn't they just leave us in our seat that were on our flight papers????? The people behind the desk started to talk about it after I let them know I wasn't happy with how I was treated. They thought I had left and I over heard they thought some thing shoud be set up so they know what to do in such a problem arises. Dianne

    Dianne 1/19/12 6:23PM
  • Delta airlines has terrible customer service. When traveling with a family of 6 recently (4 adults and 2 children ages 3 and 1), Delta took away our booked seats and put us on 'stand by' in order to seat the 3 year old with one of the adults instead of with a stranger. Our family was told there were no longer seats for us and that 2 of us would have to take a later flight. They were splitting up our group and were not offering any compensation of any kind because we were now on 'stand by'. (FYI- Our bags were all checked and on this flight and were going to be flown without us on the plane FAA violation). As 2 adults and 2 children were about to board the plan, a passenger volunteered to take a later flight so our family could fly together. Delta was no help and discussions with customer service about this situation were useless! DON'T FLY DELTA.

    Bluz1 1/19/12 11:42AM
  • On Febraury 27th I flew from Venezuela to Denver. I call DELTA AIRLINES and bought the ticket on the phone for $1600 for the maximum stay that they allow me (330days) I thought I was gonna be able to change paying the $200 fee in order to fly back to Venezuela when I need!!! but end up that I just could change for February 2012 no April, no nothing after February. they did not tell me the restriction on time!!! I am student I am resquested by USA government to have a flying ticket back! I am not flying until I am done studying!I could have flown with Continental Airlines that allows changes for over a year from the day you were supposed to fly! plus the Delta airline customer services suck! no helpful. they just apologized, they did not give me back a single dollar, even though I expended $1600 in a round trip!that I could not used

    DELTAAIRLINES give me my money b 1/18/12 9:30AM
  • On 3 November 2011 I booked 2 tickets from DEN to SJC. Everything appeared to go smoothly; I received my confirmation numbers and seating assignments.
    On a whim, I checked on this itinerary on 5 January and to my complete dismay and dissatisfaction I discovered that not only had my itinerary changed, but the dates of the flights had changed as well. I was never informed of the schedule changes. I contacted Delta @ 1800-323-2323 and spoke to a representative. She confirmed that as early as 5 November!?!?! my itinerary was changed and that there were comments stating to notify me. I was never notified of these changes and she confirmed that no one posted comments to the same. This is COMPLETELY unacceptable.
    How can an airline change the dates of your travel and then not inform you about it? WTFO?!?!
    To resolve the matter cost me an additional $1000 to book new tickets with a different airline.

    TJR 1/11/12 1:40PM
  • my military family were treated with no respect! they will not fly delta anymore and i will continue to comment to everyone i know to not fly delta. to separate a family with a 7 year old child is un heard of and to be so flipping RUDE uncalled for to unload 1/2 the planes luggage and call it quits is un heard of ? whats up with this crap? this past trip and the one before they flew with delta and their luggage was lost or they received 2 of 6 bags so they go without ...... nothing for the child this is so not right and this is just the beginning of my comments

    Anonymous 1/7/12 10:58AM
  • I wanted to add my complete disgust with Delta Airlines in the way they misrepresent to their flyers reasons for delays or a cancellation of a flight. Although the true cause of the delay and subsequent cancellation of a flight is strictly due to their inapt scheduling, shortage of qualified flight crew or similar reasons, and they are certainly fully aware of both the reasons and length of the delay, or pending cancellation, they continue to brazenly lie and frustrate their fliers while often boarding them onto the plane fully aware that the plane will not depart, then evacuating the plane after several hours of story telling while continuing to be cryptic about whether that particular flight will actually take off or not.
    All this so they can get around any financial liabilities they may have for delays or cancellations. The cherry on the cake is when they manipulate their on-line flight scheduling information to falsely convey either a smaller delay or outright lie of whether the flight actually took off, or not. Seeking an honest answer from the counter staff during this safari couldn’t be any more excruciatingly frustrating.
    Two questions:
    1. If they lie so shamelessly about this type of information, are they being similarly deceitful about more serious safety matters?
    2. Where are the government regulators in all this? Especially since according to so many politicians, we have too much industry regulation.
    Conclusion: With a customer satisfaction score of less than 25% (46.88 out of 200), Delta is certainly not going to last very long. Too bad we have to wait until them, however.

    PIT 1/2/12 5:41PM
  • To whom it may concern;

    I do not see any reason to charge a penalty when you want to make a change in the return flight date.The airline will have no problem filling that seat,and for the date and flight change it is just a shift in funds.No matter whom you call there will be some form of logistics and now a days that will be an electronic search or just a click of a mouse.,
    Thank you.

    Anonymous 12/30/11 5:09PM
  • My 84 year old mother in law was scheduled to leave Madison, WI at 6:30 am today and to arrive in Lansing, MI at 11:30 am. Not only did she had to awake at 3:30 am to get to the airport on time (which by the way when we left for the airport there were no delays posted) only to wait at the airport for 2 hours before getting on the plane for her layover in Detroit.
    Of course she was late for her connecting flight and was scheduled to get on a flight around noon. Once on the tamarck the passengers had to disembark because of mechanical problems.
    She then had to wait for 4 hours before being told that no more flights were available to take her to Lansing, MI and that she would have to board a bus for Lansing. She is now on her way via bus for a journey with Delta that has taken her 13 hours. Driving time is 6 hours from Madison to Lansing.
    The whole experience is totally unbelievable since we could have driven her there and back with time to spare but we wanted to give Delta Airlines $500 for the pleasure of flying with them and to be totally inconvenienced by their inept business practices.

    Anonymous 12/27/11 4:37PM
  • Delta has some nerve charging the most for unaccompanied minor fee when they do the same as any other airline, whicjh is check the i.d. of the people involved & acquire signatures.
    $100 is extremely expensive. Some nerve!

    Anonymous 12/22/11 6:05PM
  • This year on every trip I have made on Delta at least on leg would be faced with at least 3 hour delays or cancellation by Delta's ASA. I have asked Delta's gate agents and "red coats" what was going on with so many flights? There reply has been that they have tried to approach managment and they do not listen that they have serious issues with ASA. There are so many mechanical break downs it makes me wonder when will airplanes start to fall from the skies. Is Delta and ASA cutting corners on maintenance?

    Anonymous 12/19/11 10:08AM
  • My small carry on bag was taken in Atlanta and checked to my final destination - Tel Aviv as there was no room on the plane for my little carry on - or for the carry on luggage of the many people behind me. I was told I HAD to check the bag as it was NOT negotiable as there was no more room for more luggage. I was really upset - as I needed that bag for my overnight flight. Had I thought - or had the flight attendant thought - I could have changed my aisle seat for a middle seat - which anyone would have done for me and my little suitcase would have fit - under the seat in front of me. Also - I could have checked my luggage to JFK and then had it with me for my overnight flight.

    Jan 12/17/11 7:55AM
  • My daughters booked my flight on June 30,2011 for Dec.16, 2011. It was booked from Melbourne, FL with a layover in Atlanta, GA then on to Providence, RI but as I printed out my boarding pass I soon realized that my flight itinary had been changed. Now instead of arriving in Providence at 5:30 PM I now have an additional stop in DC and won't be arriving in Providence until 8:30. How can they change my flight without any notification. I'm a senior and find this very hard to deal with.

    Anonymous 12/15/11 12:53PM
  • Being a Gold Medallion Elite Member of Delta Airlines means nothing to the customer or the company. Give Delta over $75,000.00 worth of business in a year and see if you get treated with any respect or concern when you get ill on a the plane. I will no longer fly with this company, no matter the layovers or hours it takes to get to my destination.

    who cared? 12/7/11 7:01AM
  • Flying out of MSP, my wife and I were in a major hurry after TSA took forever. I was recovering from hip surgery and could only walk. She ran ahead, got on the plane and said I was behind her in the terminal moving as fast as I could. So what did they do? Left without me! Couldn't believe it. Best part, they landed 30 minutes early in LA. Response: $75 toward my next flight. There won't be a next flight.

    ScrewedbyDelta 12/7/11 1:12AM
  • my boyfriend travelled from canada to panama city beach florida last december 23 and he will be returning with delta same day this year, the airlines lost his suitcase on arrival and also lost it again on his return to canada, incoveniencing him, he did not receive any compensation and I know that they will be expecting him to pay for his suitcase when he travels again on dec 23, 2011, I have called and no one has bothered to try and compensate as it is stated online that passengers will receive some compensation for suitcases being lost for 24 hours, would appreciate an email to elizafl7@aol.com

    Anonymous 12/1/11 9:10PM
  • Left a coat on the plane, tried to speak to someone at the airport, got told to phone customer services, that past me into the lost and found number which told me to fill in a form on the website. Tried to get to speak to a representative and the automated voice said 'I understand you want to speak to a representative, in most circumstances our representatives have no more information that you have heard here' and then repeated the same crap with no option to speak to an actual human being.

    FlyingTheDepressedSkies 12/1/11 5:14PM
  • I quit flying Delta years ago due to there poor customer service. Recently however, I had to deal with them again as through my job I tried to find the bags of someone unfortunate enough to fly with them. The person was attending a military school and due to a flight change ,arrived with none of his bags. As I am in charge of a section of the school I went to pick him up at the airport and witnessed him file his second request to have his bags sent from Nashville, tn to Fayetteville, Nc. This was monday night. The bags did not leave Nashville untill Wednesday night despite 6 phone calls to Delta expressing the urgency of the situation. The customer service representives were rude beyond belief, always just saying they didn't know and would call when they did (Needless to say they never called) At this point it has been 48 hours and I was told the bags just left Nashville. These people are so used to being bailed out by the government they really do not care at all about their service.

    another unhappy customer 11/30/11 3:49PM
  • Delta claimed my flight was cancelled due to mechanical problems. They put me on a standby list, then had all of us move 6 times to different locations. It started at 1500. It is now 2141. Still no resolution. Just lies. Its not terrorists that are the problem. It's Delta Airlines. We will never, ever fly Delta again. I will make it a point to get the word out to my business associates and their families to boycott Delta. THis is the worst customer service I've seen in 40 years.

    Anonymous 11/29/11 7:48PM

  • Delta airlines was given a nearly new bag for routine baggage check in Missoula Mt to Chicago via Minneapolis. During handling. a wheel was shattered in a way that must have required extreme abuse. There was no indication during check-in --or in the MANY advertisements featuring free baggage check for skymiles credit card holders-- that destroying a vital part of a suitcase was not something for which DELTA feels any responsibility. Apologies do not equal repairs. Delta and its Amex affiliate would not be happy if I apologized, however profusely, instead of paying my bill. I suspect other Delta frequent flyers and Skymiles credit card holders do not appreciate Delta's unwillingness to pay for repair of damage that their baggage handlers clearly caused. This is not a case of wear and tear. This is violent mis-handling ruining a new and expensive bag.

    Anonymous 11/29/11 4:03PM
  • I was extremely upset with Delta Airlines. My trip from Atlanta to Myrtle Beach was delayed because of maintenance problems and we had to switch planes. Delayed getting to Myrtle Beach by 1.5 hours. Then on the way back from Atlanta to Indianapolis was the worst. They loaded us all on the plane we sat on the plane for almost 2 hours while they tried fixing a navigation problem that ended us up switching planes anyway. Not only did we have to switch planes we were located in E35 having to get off and walk over to B1 clearly on the other side of the airport. We were to arrive in Indianapolis at 10:35 we didnt get in until a little after 1:00am. The best part is I pay 25 dollars to and from for my one damn bag but it seems their planes keep breaking down. I will never fly Delta again.

    Anonymous 11/27/11 8:40AM
  • Every Delta flight I've ever been on (with the exception of one small connecting flight) has presented me with terribly rude stewardesses. It is not sour grapes by me either, as the rudeness has never been directed at me. Instead, I've seen them act very rudely to other passengers on the plane. I have ever overheard stewardesses complaining to each other that their were children on the flight. This was before the flight even took off, and the children hadn't done anything wrong. It was just the fact that somebody DARED to bring their children on an airplane. I've also had their check in counter workers give me blatantly incorrect information when I asked a question about when I would need to re-claim my bag (on an international flight). I would not recommend Delta at all.

    Not A Delta Fan 11/17/11 7:53PM
  • Delta wrecked my wheelchair 3 weeks ago. I am still without my mobility. I just keep getting excuses from Delta. They have been less than sympathetic and have pawned me off to a service company called Scoot Around that is based in Canada and I have no recourse with them because they are out of the USA. Delta sucks.

    Dr. Dozier 11/8/11 1:32PM
  • Our Philadelphia flight from Minneapolis/St Paul on Oct 29 was cancelled due to weather; trying to reticket through Delta employees was an experience. One older employee stated he didn't know what he was doing but kept punching buttons on the computer and finally had 3 other people help him finish it. My new boarding pass denied me flyer miles on a purchased flight because it was redone as a delta vacation; my miles have since been added but how frustrating to deal with people who are supposed to help you. My husband was ticketed immediately by a knowledgeable employee and had no difficulties. Leaving Reagan airport in DC our seat assignments were changed and only by the kindness of a stranger were we able to sit by each other. Stop changinig seat assignments unless you talk to the person before you do it. Our gate attendant at Minneapolis Nov 6 for flight 4472 departing at 3:05 was disinterested in the boarding process and distracted by other things she was doing and only made announcements for preboarding the medallion members. Everyone had to watch the monitor to know when they could board. There were a few bumps on the trip and not all of them were in the air; Delta needs to sharpen their customer service skills or else we can be served just as well or better with robots.

    Anonymous 11/7/11 12:28PM
  • Lots of complaints against Delta! I'd like to also add that Delta's DASH, Pet, and cargo services all STINK as badly as their
    passenger service. A wonder anyone uses them for anything !

    Dana Ferguson 11/5/11 9:44PM
  • On Nov., 2nd i booked a flight out of Bemidji Airport and on my ticket was a request for a wheelchair when i arrived at MSP. There was none there and for the fact that i have an artifical knee can't walk a long distance I almost missed my flight,due to lack of service on your part. i guess that next time I'll choose another airline to fly with.

    Anonymous 11/3/11 2:59PM
  • I was ripped off for $210 when I purchased 6k skymiles (they told me I needed them)when I never needed them. Then they said all transactions are final. I'm done with them. Their Public Relations is a joke at best. I will make sure all my friends and family don't use them anymore. What they did is unforgivable, unprofessional and just plain greedy.

    Looniz1723 10/24/11 9:11PM
  • I sent e-mail to support@delta.com on 18 October at 16:32 p.m. re Flights from SNN (Ireland) to ATL (Atlanta)in December 2011.

    I still await reply.

    Anonymous 10/22/11 7:19AM
  • Memorandum for Record
    Subject: Delta Flight 630 Delay -Account Finding 91000
    1. On August 8, 2011 0330, the wife, son, and I arrived at MNL to check in for Delta Flight 630. We were accompanied by my sister-in-law and a nephew. They were due to fly back to Kalibo at 0855 the same morning. The sister-in-law and nephew stood outside the departure terminal at MNL while we made our first attempt to check in for the aforementioned Delta flight.
    2. Delta Flight 630 was due to leave MNL at 0635 that morning for Nagoya and then on to Detroit. Around 0530 a sign was posted at the check in counter stated Flight 630 was to be delayed. In the meantime Delta employees were given priority to a Flight 172 for check in. Those passengers were being herded at the head of a massive line of people both in the general boarding and Sky Mile lines.
    3. August 8, 2011, 0530: Without much explanation or coordination Delta employees began a mass herding of Flight 630 passengers out of the terminal and into the parking area. Buses and vans were commandeered by Delta to transport these passengers to the Manila Hotel.
    a. The wife at this point located her sister and nephew.
    b. She spoke to a Delta manager in order for them to re-schedule the flight of her sister and nephew. She was assured by the Delta manager that this re-scheduling could be done in spite of the fact that it was a different airline.
    4. Approximately an hour later we arrived by van to the Manila Hotel. Luggage and passengers were everywhere. Luggage was being x-rayed and placed in the lobby of the hotel.
    a. The Delta manager then changed their story. Since the sister and nephew were leaving on Philippine Airlines, Delta could not re-schedule their flight. Any re-scheduling of flight would incur additional cost. That is the reason the wife made the request.
    b. The Delta manager just explained this was all just a big misunderstanding. Sorry about your luck.
    c. There were no Delta employees on the premises of the Manila Hotel to coordinate anything.
    d. The story at this juncture was Flight 630 was to leave at 1430 that afternoon. Buses to the terminal would be leaving about 1300 from the hotel.
    e. The sister and nephew left for the airport to catch the flight to Kalibo. Additional cost were incurred because there was no means to compensate them. (P800 cab fare was incurred at this point.
    Note: International flight boarding times are usually three hour prior to departure. This would have put bus departure time around 1100. How in the world was Delta going to check in all these passengers in such a short period of time?
    5. As the morning wore on it became clear that the 1430 departure time was a moot point. Around 1100 Delta distributed lunch vouchers at the hotel desk.
    a. 1130: the wife, son, and I had lunch. We proceeded to the lobby only to discover that a bus was ready to leave to the terminal.
    b. A bellhop jockeyed our luggage to the lobby and a claim tag was placed on the luggage cart.
    c. All three of us boarded the first bus. No Delta employees were on site to coordinate this or answer questions of the passengers.
    d. The wife double checked to ensure that our luggage would be placed on the bus. Had she not done this our luggage would have been left at the hotel and we would have been at the terminal.
    e. Upon arrival at the terminal, no Delta employees were coordinating this venture. The wife obtained our luggage in the mass confusion of the passengers.
    f. The departure time of Flight 630 was changed to 1630 that afternoon. The reason for the delay was given as mechanical problems in the aircraft.
    6. We managed to check in our luggage and obtain our boarding passes. We were at the gate within two hours prior to departure. When the plane arrived it did not have many passengers on it. This was about 1545 hours.
    7. 1630: Flight 630 finally got underway. It arrived in Nagoya and subsequent to it arrived in Detroit.
    8. August 8, 2011, 2030 hours EDT: About two hours out of Detroit the aircraft began leaking brownish water in row 27 or 28. Flight attendants placed a blanket over the leak, but it became saturated.
    a. The leak spread from rows 27-31. The wife, son and I were in row 30.
    b. The flight Attendants removed the aforementioned blanket and placed diapers over the leak in row 27 or 28. But it also began leaking in row 29 plus 30 and 31. Diapers were taped over row 29. The passengers were wiping the ceiling are as the water continued to drip.
    c. Delta employees were apologizing to the passengers about the delay of the flight.
    9. Upon arrival in Detroit around 2130 hours, were placed overnight in another hotel-Best Western.
    10. I was scheduled to return to work on August 10. Due to this delay I returned to work on August 11. It is to be noted that this is our busy time of the year plus our office is short handed At DLA Disposition Services. This flight delay disrupted my work schedule plus had me use leave that should not have been necessary.
    a. The aircraft in question had both mechanical issues plus incurred a leak in flight in a short period of time.
    b. If the airplane in question was an older asset of Norwest Airlines maybe it’s time to retire it.
    c. In the event of a delay of this kind, why didn’t Delta have a substitute aircraft ready to go in this event? American Airlines performed this miracle in Chicago on a TDY trip c. 2004. An American Airline plane had mechanical issues and was immediately replaced.
    d. I have requested Carl Levin’s office to have the FAA inquire the maintenance record of this aircraft.
    e. Delta employees in Manila did a poor job of coordinating this delay. Worse than that in the case of a Delta manager they changed their story about assisting passengers and their families.
    1. No coordination at the hotel or the departure terminal.
    2. No assistance on re-scheduling flights of passenger family members.
    3. No suggestion or assistance to passenger family members when cab fare was incurred to board a flight to Kalibo.
    11. Through this situation it is also noteworthy that our seven year old son was totally exhausted as a result of the delay. In spite of efforts to keep him hydrated and he was only able to sleep in short timeframes.
    12. Based on the above the following remedy is requested: Delta Airlines should refund the entire amount of the ticket for the wife, son and I. A record of the purchase of the tickets can be found in American Express’s records dating back to January 2011 in the amount of $5,960.00. This includes all travel agent fees.

    cinkid56 10/21/11 7:18AM
  • At the VPS airport prior to our connection to Atlanta, the ticket agent was gabbing with her co-worker and didn't pay attention to the line forming. When she finally paid attention to us, she asked if we got our boarding passes from the Kiosk. To which we replied, "No, there are no signs to tell us that and you are the ticket agent anyway." So we then get back in the Kiosk line and get our boarding passes and then have to get back in line with her to check our bags. She then starts to put the tags on stating that the bags were going to Philadelphia and we said no, Dallas Ft Worth...to which she replies another city or two before she asks us, "I asked you if Philadelphia was your destination." To which I replied as I was still putting the bags on the scale, "I was not ready to talk to you." So then she takes our boarding passes, checks our bags and says "That will be $25" To which we replied, "No, we checked two bags to Dallas Ft Worth and it's $50". So I pay her cash and she says have a nice day. We then ask her for our boarding passes back that we had to wait for from a Kiosk AFTER we were told we had to get them ourselves. She then says, I can't find them so I will have to print you some more...well great, could have saved us the time and avoided the Kiosk. Not like Ft Walton/Valpariso Airport is busy and all for Delta. At this point I walk away as she has so made the start of our journey back home to Dallas a joke. She was very unprofessional and pardon the expression, "A bimbo!" Why do I need a Kiosk if I have to check bags? Couldn't the agent just take our bags, charge for the bags, and then print our boarding passes? If she wasn't so involved with flirting and twirling her hair, maybe I wouldn't be writing this huge comment back to Delta. Otherwise, once we got to Atlanta and our next flight to Dallas (2 hours later: weather), the trip was superb and we got First Class seats: 1A and 1B. At least it ended better then it started...but Diane at VPS airport really needs to be replaced and retrained. She was very rude and unhelpful. It's not like we fly every week with Delta to know the system that each airport has with Delta hence the need for agents to thoroughly assist with the passengers. Oh and one more thing, when we got to Dallas 2 hours later, we went to Delta customer service to get our bags...the guys said they are out on the conveyor. We're like, shouldn't the bags have been brought into the secured room of Delta? Just about anyone could have walked away with our stuff that we PAID $25 each to have shipped with us only to have our flight delayed but the bags were put on an earlier flight. In summary, the bad reasons I state here are the very same reasons we don't fly American Airlines anymore. Guess we'll fly with Southwest again as Delta also let us down at the start and at the end...even though the middle of the trip was ok.

    VPS-ATL-DFW 10/13/11 3:13PM
  • I recently encountered an unacceptable customer service experience on a flight with Delta involving my pet and felt compelled to bring it to your attention. I have been flying with my miniature Schnauzer as a carry on in the cabin for 10 years.

    My roundtrip flight originated in Newark New Jersey on 9/21/11 flight 807 leaving at 7:30 am which was uneventful. The problem occurred trying to return from Atlanta Ga on 9/27/11 flight 2242 at 5:45 pm checking in at 4 pm. Using the counter pet check in, I was immediately met with rudeness and misleading information from the counter ticket agent. The agent looked at the carrier and told me to open it. When I did, my dog sat up and looked around. The agent never looked up but instead told me, "She can't fly like that." The pet must be able to stand up, turn around and sit erect which would be accurate if I was checking the pet as baggage, but I wasn't. The agent said there is a bar under the seat and this carrier won't fit. I tried to explain this is the same carrier I have been using for the past 10 years without a problem. Additionally, nothing like this was mentioned when I left the Newark airport. The agent became increasingly belligerent, saying "We can't control Newark but you cannot use this carrier."
    This dialog continued for several minutes and I asked to speak with a supervisor.

    When the supervisor, Stephen P. arrived, he looked at everyone and asked "What's wrong?" He never introduced himself, never tried to diffuse the situation but instead replied, "You should never have been allowed to fly like this." I tired to explain to Stephen P. what had occurred and this is the only carrier I have ever flown with when he interrupted me saying, " I get it, I get it." His total lack of respect and derogatory comments made the encounter even more difficult. He never tried to calm the situation but would turn his back to me, continuing to whisper to the ticket agent, turn around only to reiterate "You're not flying like this." When I asked for what appeared to be an exception, he snapped "No, then you would just continue flying like this." This entire episode should have never developed if the two employees I encountered were properly trained in Delta's pet carry on policy.

    Finally, the supervisor allowed me to purchase my pet's return ticket so I could leave Atlanta, Ga returning to Newark. After the transaction was completed, I thanked both employees and neither employee said one word. The customer service skills I was subjected to were totally unacceptable. At the very least, one of them should have expressed Delta was glad to accommodate the pet and thank me for choosing to fly Delta.

    It is apparent both Atlanta Delta employees need re-training on Delta's carry on pet policy. After reviewing the website concerning pets, I discovered this wasn't a rule change but rather a complete misinterpretation on the part of both Delta employees. The rule they were insisting on applies to pets checked in as baggage not going in the cabin as carry on.

    In closing, as long as passengers have choices, I don't see the incentive to subject yourself to the rude, disrespectful and uncaring attitude I endured.

    Disgusted with Delta

    Disgusted with Delta 9/30/11 6:58AM
  • My name is Cynthia Belland my flight confirmation # is G3H3QA. I took a Delta flight on Tuesday, September 20, 2011 leaving Syracuse NY at 5:45pm and arriving in Phoenix AZ at 9:43pm. When I arrived at the airport in Arizona I was told by Delta staff that my luggage is still in Syracuse NY. I was not very happy receiving this information. I was also told by Delta staff that I would not get my luggage until "sometime" the next day and I can go an purchase what I need and bring the receipt the next day after I retrieve my luggage. I had to buy everything from baby powder to deodorant. I was not able to find items that were comfortable for me so I therefore had to buy dress and wear it as a skirt with a blouse. Now I paid your company a fee that assured me my luggage would land when I did in Arizona, yet you made sure to take the fee out my credit card even though I had no clothes to wear. Then when I returned the next day your employee gave me attitude and was reluctant to reimburst me because it had not been "24 hours". I am extremely disapponted at the service I have receive from Delta Airlines and do not wish to fly Delta again. I also think it's very unfortunate to be disappointed with your company having only had a few flying experiences times before this. The service that I receive encourages me to take my business else where. Also my peers were teasing me when they heard on how I was treated and told me DELTA stands for "Don't Ever Leave The Airport" which also upset me. I would hope you be able to accomadate me experience somehow. Thank you for rectify this matter asap. Cynthia Bell

    Cynthia Bell 9/28/11 3:55PM
  • I always fly Delta but never to Florida. I am in a wheel chair and they were the most unorganized, rude people that work for Delta I've ever seen. They didn't even wheel me back to where I was to fly. When I complained they were rude.

    cpass142@aol.com 9/28/11 9:09AM
  • We purchased 3 tickets to fly round trip from Orlando to Detroit. when we got to the airport they could only find 2 tickets. even though we confirned with our bank Delta had been paid. We were forced to buy a first class ticket for our minor son or leave him in Florida. That only cost me $750.00 plus $250.00 for the ticket they couldn't find. Then on the way home we were told we didn't have a first class ticket so we all flew coach. Not a very happy customer.

    last time customer 9/28/11 8:48AM
  • Our flights to Toronto from Guadalajara were a nightmare, both to, and returning, from these destinations. On both occasions we had to stay overnight at hotels, causing great inconvenience to family members who had gone out of their way to meet us at the arranged times.
    In the end we asked them not to drive back to the airport, and paid $70.00 in Toronto in Taxi fares.

    We were forced to buy time at one of the lounges in order to wait for 6 hrs. for a connecting flight.
    The measly dinner vouchers couldn't begin to cover the cost of a decent meal. My husband has a new pacemaker, and was exhausted by all the stress involved with this 'vacation'.
    None of the flights were on time, and we spent hours waiting at airports.

    Anonymous 9/24/11 12:31PM
  • Flew Delta last week on Monday Sept. 12th. from Detroit to Nashville, Tn. Cannot believe how bad 2 of the stewardesses appearance was. I remember the days when the appearance had to be great and neat. 2 of the 3 looked like they just threw on their clothes and came to work. All other flights that week everyone looked neat in appearance. What a shame some of them have gone done hill.

    spookyjudy 9/19/11 8:03AM
  • I was charged for checking baggage both ways on my round trip to Syracuse NY from Birmingham, AL and on return trip. I booked my trip using delta Skymiles American express and paid with same card for baggage. According to all the advertisements, I should not have been charged for checked baggage.

    Anonymous 9/14/11 8:58PM
  • The past two summers I flew Delta and had nothing but problems. I found the employees to be rude and condescending. Last year my brand new suitcase was ruined after one flight and I was told that the damage was normal.

    This year we boarded at 11:30pm for an 11:50 flight. We sat on the plane at the gate until 3:20am w/ no ac. Then our bags did not make our final destination.

    The plane is filthy and the customer service is poor. I will always try to find another airlines to fly. If Delta is my only choice to a destination - I will pick a different destination.

    I really think they should be canvasing websites for the negative reviews clients give them. It might help them improve their services.

    Jen 9/14/11 9:56AM
  • The past two summers I flew Delta and had nothing but problems. I found the employees to be rude and condescending. Last year my brand new suitcase was ruined after one flight and I was told that the damage was normal.

    This year we boarded at 11:30pm for an 11:50 flight. We sat on the plane at the gate until 3:20am w/ no ac. Then our bags did not make our final destination.

    The plane is filthy and the customer service is poor. I will always try to find another airlines to fly. If Delta is my only choice to a destination - I will pick a different destination.

    I really think they should be canvasing websites for the negative reviews clients give them. It might help them improve their services.

    Jen 9/14/11 9:56AM
  • on August 24th I was delayed from my departure at Portland International on delta flight 888 which was scheduled to leave at 10:49. the original delay was weather related which I understand. Once the incoming flight landed, about 1:30AM, all of us passnegers were told that the crew day had expired 20 minutes earlier. Now i have been in aviation for 25+ years and realize that there are certain things you cant control but a crew schedule is one that you CAN!. If the crew day was doing to expire before the next flight could leave, why were us passengers NOT told so we could make other arrangements in a timely manner. This led to a number of VERY bad decisions on Deltas part that ended up on the flight leaving at about 4:30AM, flying to Seattle to pick up a new crew, and FINALLY departing for our original destinatioon of Detriot. I had to have 3 flights scheduled at detriot so I could get back to BWI on the 25th to hurricane proof my home before leaving on a follow on trip. I an extremely disappointed with Deltas actions the night f the 24th at Portland International and am seriously considering NOT using Delta for any future travel plans!

    ggodfrey 9/10/11 3:20PM
  • Have a flight from Denver to Akron on the 13th. Also have a very sick daughter with no one to stay with her. Need to change my itinerary by a day, leaving Denver on the 14th. The first Delta person I spoke with said no problem- for an additional $350. Nothing good I can say about that. The second person (customer service) got it to $125. A step in the right direction perhaps, but with everything considered, I expected, and could have agreed to $50. I will be hard pressed to get done what needs to be done in Denver, but the budget is very tight and even the $50 is a stretch. Just thought I'd let you know and my feeling on the matter.

    Anonymous 9/8/11 9:25AM
  • Really bad service in trying to retrieve eyeglasses lost on DL296, Sept. 5, NRT-SEA, seat 13C. Operator could not understand above description. Mistook Seattle for Minneapolis. Finally gave me lost and found number for Seattle airport which referred me back to a Delta telephone number which referred me to report to Delta online. Your people are not well trained and give out any number without thinking in order to end conversation.

    Anonymous 9/7/11 8:21PM
  • To whom it may concern, We were suppose to fly out of
    Columbus, Ohio on 7-15-11 and our flight (2361) got cancelled due to
    irregular operations in which to me is the plane was not fit to fly. We
    were switched flights by a representative from Delta onto US Airways.
    The flight took me to Charlotte, North Carolina and then to Miami
    Florida. My original destination was Fort Myers Florida. I had to spend
    additional money for the baggage fees from the US Airways (75.00) flight
    that we were put on through Delta Airlines. When we arrive to Miami I
    had to rent a car from Alamo to get to Ft. Myers Florida, this cost me
    another 107.00 plus the gasoline (27.00) to drive there. I would like my
    money reimbursed for the inconvenience that I had to deal with during
    this trip. I would also like a free round trip flight offered to me. I
    thought that Delta was a bigger and better airline supplier that is why
    we chose to fly with Delta for our vacation and not US Air. We paid for
    a round trip to Ft. Myers, Florida and back to Columbus, Ohio and did
    not get that in return. We tried to call customer service and got
    nothing but negative response from them. I was advised by Michelle Smith
    that there was nothing she could do for me but I could e-mail my
    complaint. This to me is somewhat overboard that I have to spend more
    time to write this e-mail when someone in customer service could make a
    decision on this matter. I ask the lady her name and she gave me
    Michelle Smith not even sure if this is true. I had spent over 280.00
    dollars for each round trip flight. I have the sky miles card that
    allows me and my family free checked bags on Delta. This is another
    reason I wanted to fly on Delta and not another airline where I have to
    pay for them. If I could get a response from a member at Delta would be
    appreciated. Thanks again, a very disappointed customer. I would choose another airline if flying anywhere again.

    Anonymous 9/3/11 7:59AM
  • I find your people to be very lazy.. My husband lost his wallet hours ago and there is no one to go and look for it.. You have people standing at the terminal desks and you can even get ahold of that person to go and look.. My husband's wallet has important military ids in it.. It is essential that he gets these items back within a few days.. Plus.. No one could give the correct numbers to call instead of having me run around my phone at my expense to call TOM, DICK, and HARRY to get the right person I need.. Tell Atlanta Airport and Delta Airlines to get organized.

    lawsonbr 9/1/11 11:58AM
  • It's my mom first time traveling alone. She can't speak English. On the way back from JFK to Japan the flight delayed for almost 4 hours and she missed her connecting flight to Bangkok. Our family worried about her because she has to stay overnight at Narita alone. I called to Delta office in Bangkok asking which hotel they will putting her for the night. The customer service said I have to call to Japan by myself and I did call but nobody answer. I called them almost an hour and then I decided to call to US office and they said they don't know it yet!! They have to wait for the plane arrive. They know the flight delay since before the plane take off but why nobody knows where they gonna put their passenger to stay if passenger miss their connecting flight. This is ridiculous. They suppose to know..it's their job!!

    Vilanda 9/1/11 3:59AM
  • my name is Mary,I was on a flight from atlanta,ga to Houston,TX.My baggage went to another country.Called Delta and was told they didn't know when i would get it back or if i would get it back.This was my last time to fly on this airline.they offer no assurance or anyting.Do not believe they care one way or another.It is a airline that needs to be desired.

    Mary 8/31/11 3:14PM
  • I have travelled on Delta airlines and have to say that tracking my missing bad was an incredibly shoddy experience by Delta airlines. Not very impressed wiyh their customer service.

    Anonymous 8/27/11 4:55PM
  • I had an appalling experience with Delta Airlines last Sunday, 21 August. I was booked on flight DL4043 from Toronto to JFK. The flight was scheduled to depart at 13h59 and we boarded at 13h20. WHen we were on board, the captain announced that we had missed our slot at JFK and that we were going to probably have to sit on the ground at Toronto until we could be accommodated at JFK. We sat in a cramped plane (a Canadair CRJ 200) on a runway at Toronto until 16h03 when we finally took off. En route to JFK there was more bad news - bad weather in New York meant that we would not be able to land and we were diverted to Bradley Airport in Hartford, Connecticut. We finally landed at JFK at 18h40! In this period of nearly 6 hours, we were given a glass of water (which we had to ask for),a soft drink and a couple of packets of peanuts. We were not allowed to alight from the plane at all. And after we landed at Bradley, we heard absolutely nothing more from the captain. We did not know how long we would stay on the ground and when we would eventually arrive at JFK. A number of people missed connections. I myself had a connection to Dubai and I was VERY glad I had given myself plenty of time between these two flights.I have a number of questions:
    (a) how can a scheduled flight 'miss' it's slot at the destination airport? (b) why did we have to sit cooped up in a small plane for two hours at Toronto - why was it impossible for us to go back into the airport building? (c) I fully understand the vagaries of the weather and the effect it can have on flight schedules - however, KNOWING that we were going to be diverted, would it not have been possible for the captain to radio ahead for some sort of additional refreshment to be brought to us (since we could not get out of the plane) whilst we were at Bradley? We basically had no substantial refreshment for nearly 6 hours!(d) the flight attendant/ air hostess had a very cavalier attitude about the whole thing - it was just bad luck that we were in the situation we were in and there was nothing she could, or was going to, do about it. I have never experienced such dismal levels of service on an airline and will give Delta Airlines a very wide berth when making flight reservations in the future.

    CM Girvin 8/26/11 11:37AM
  • Just spoke with a young lady named Jody at the customer service number- she indicated she was only reservations- I wanted some information around the tax refund and she told me to call the IRS. When I asked for the customer service number she gave me 404-773-0305. I asked her for the toll free number and she stated that Delta customer service does not have a toll free number. The original number I called was 1-800-221-1212 which your website indicates is customer service. Perhaps someone could
    explain customer service to Jody- very disappointed

    Anonymous 8/25/11 11:24AM
  • I just want to say that I think that yoursystem for rebooking is such a ripoff. I tried to rebook my wife's and my flight from Omaha to Orlando and was told that there was a rebooking fee and we had no problem with this but the added fare that brought the total for each of us to almost 1800 dollars was quite a ripoff. That is over 3600 dollars for a one way flight. And when I called the help line i was put on hold for over 2 hours just to be told the same thing. If this is how you do business I will just have to find another air line that has more respect for it's customers. Also when we were flying into Omaha your desk people could be very rude at times. We were stuck in Minneapolis for 12 hours before we could get out. Your system sucks and I hope I never have that experience again.

    shortyleon38 8/25/11 10:21AM
  • My mother is flying back to Germany on Monday, tried to call Delta customer service for some questions we had before my Mothers flight. Was not able to talk to anybody.. phone was ringing..no answer.. bad customer service!

    Mo 8/25/11 8:56AM
  • On July 26th, 2011 I had booked and used Sky Miles to pay for a round trip from Seattle to San Francisco beginning in late August. A work emergency cancelled my vacation the night before I was to leave. When I contacted Delta the next morning I was informed that due to a "policy change" dating to August 17th (unannounced, I might add)my sky miles used for this trip were forfeit and that the "travel insurance" I had purchased was useless. As far as I am concerned, this airline is, also. Book with someone else!

    Flightless in Seattle 8/25/11 8:40AM
  • My mother came to help me after my youngest daughter broke both arms, my mother doesn't speak english, but has been here 4 times so she is very familiar with the whole traveling protocol (this was her first time with Delta) and because the airline re-booked her flight from 1 stops to 2 obviously she couldn't check in for her flight on the automated machine, the woman at the customer service desk at the atlanta airport, yes dear people I did say customer service desk, when my mother asked her for help told her that she had to FIGURE IT OUT on her own and she had to hurry up or she was gonna have to miss her flight! This people are disgusting and this company, Delta, has by far the WORST customer service employees that I have ever encountered. And to top it all off she never even got a credit or an apology for being changed from 1 stop to 2, on top of useless they are thieves!

    Natalia L. 8/25/11 8:32AM
  • Delta lost my bag and every time I call to check on what is being done I get a recording that says: "Due to the high call volume at this time we cannot come to the phone... please call back later" Later whe???? in 10 years or what exactly are we talking about, Delta is the WORST airline ever! I wouldn't recommend ANYBODY to travel with them, unless you travel with no bags of course or you don't mind being comletely ignored and mistreated when traveling anywhere.

    Natalia L. 8/25/11 8:22AM
  • My family flew up here from Brazil on july 25th. About a month later, my mom's bag is still missing. It's depressing to call the baggage number when all you're told to do is wait for some 3 hours before you can really get a hold of a human being. I've filled out the forms and we never got even the reimbursement check. I'm thinking about filing a lawsuit. Please get in touch with me if you've done that. 4045660530. File reference number ATLDL36854. Folks, spread the word about how much Delta sucks.

    Waldeth 8/23/11 10:18AM
  • I have been trying to find out a delay in Atlanta for the last couple of hours - you should be ashamed!!! You should run a truck in a third world than run an Airlines which require high degree of customer service. How unhelpful you could get if I am asking some details about why the flight has been delayed? Obviously I did not find enough information on the web, that is why I was calling you. Shame on you!

    Deepak

    Deepak 8/21/11 3:20PM
  • How can you expect quality customer service, or even safety when you expect to fly a plane for less than taking the train? Stop the high volume/low fares policy in airline transportation. Support Amtrak!

    Anonymous 8/21/11 2:56PM
  • Trying to book a flight on this site is a no go lve been trying for 2 days and still not been able to get flight. Its about time you got things sorted out.Ive had to book through an agent(not yours)

    Anonymous 8/21/11 3:54AM
  • Trying to talk to a human with Delta Airlines is like being in a Black Hole. No one answers at any telephone number given to me after leaving my purse on board a flight landing in Atlanta on August 11, 2011. Everything was stolen and all lesser valuable items were left on the restroom floor in the airport. While I was still at the airport in Atlanta, employees, flight attendants, baggage department didn't want to be bothered. They refused to take the time to check the airplane at the gate. I will not book a flight with Delta Airlines again.
    Judy Ensley, Salida, Colorado

    Judy Ensley 8/19/11 11:39AM
  • Good day:

    This message is being sent because on 8/21/09 I was scheduled to fly out of JFK for Tampa due to confusion in that airport for the flight I was trying to get on I was not able to go to a funeral for a family member. I did not understand which line to stand on the airport was crowded and I had to wait 1 hour and 15 minutes to get to the counter which resulted in my missing my flight. Unfortunately, I was not able to board another flight because there was no other Delta going to Tampa that evening. I was frustrated because the funeral was at 10:00 AM and the airport was over an hour's drive from the location of the funeral. I was given a travel credit. I have not flown since not being able to board that flight. I was told today that my credit has expired. There was no expiration date given to me and now I am angry again because not only did I miss that funeral but I did not get reimbursed for a situation out of my control. I would like to book another domestic flight and use my credit towards that flight please assist.

    Regards

    Lilian Paneto, 917 280-4390

    Anonymous 8/18/11 8:28AM
  • Dear Sir,
    My daughter,Josepine Charlotte Thomas travelled on DL2688 from LAX to MSP on 18.8.2011(ATA 0559).This is her maiden voyage as a student at University of Minnesota ,Minneapolis.Upon arrival,one of her 23kg luggage bag was missing.To add the torment,she is also suffering from a sprained right foot ex KLIA (Kuala Lumpur).Can you officers,please help the poor down- spirited daughter of mine who had not got a memorable trip .
    Regards,
    Julius Thomas

    Julius Thomas 8/18/11 5:45AM
  • a total rip off.

    I will never ever use delta cargo, I was given wrong infos, now they don't want to correct their mistakes but asked me to pay over $600.
    I am furious

    kadidja 8/17/11 8:37AM
  • We booked a non stop ticket from Anchorage to Minneapolis to avoid lay-overs. Right before we boarded our flight home from our wonderful Alaskan vacation, Delta announced the flight would make a brief stop in Seatle to complete a maintenance inspection. We expected an hour delay on our way home. After sitting in Seattle on the plane the flight attendant mentioned that the pilot had "timed out" on his flying time and we would have to de-board the plane and lay-over in Seattle until 8 am We spent a few hours sleeping on the floor in the Seattle airport. What a disappointing end to a beautiful vacation. We did receive two $6 vouchures for food-the only place open was a coffee shop and to get a bagel and descent cup of coffee was more than the vouchures worth.

    Anonymous 8/17/11 1:43AM
  • Today is my Daughter's 18th birthday and her flight from Detroit was overbooked as usual, so she did not make it home for her birthday. We bought the tickets online in May and there is no reason she shouldn't have been on that plane on flight 1621. I think this is very poor organization on Delta Airlines part! Trust me, she will never fly Delta again! This is the second time this has happened to her at the same airport. They gave her a whopping $6.00 food voucher due to the delayed flight. Are you kidding me? They owe her a lot more than that. We had a surprise party planned for her birthday and went out and bought all of these things, and everything was ruined thanks to Delta Airlines. I don't see how the airlines get away with doing things like this. It just isn't right! I guess you just don't care about messing up people's plans or lives. I hope you improve your booking standards in the future before you lose all of your customers. Thanks for ruining my Daughter's birthday! I am sure this is a birthday she will never forget.

    Aggravated customer

    Anonymous 8/14/11 2:32PM
  • This is the horrible tale of flying Delta from Los Angeles on July 4, 2011 to Panama City, Florida and back on July 10, 2011, with connection in Atlanta, GA. There were three of us including my wife and grandson. An hour after boarding in LA we had to get off the plane because of mechanical problems. The flight finally left LA and arrived Atlanta after midnight, three (3) hours late. The connection to Panama City was missed and after a long walk in the airport we arrived at counters with barcode readers that printed two vouchers, one for food for $ 6.00 and one for a night at The Days Inn. After another long walk in the airport we found the telephones on the wall for direct connection to hotels. It took a half hour for someone at the Days Inn to answer and who indicated that the Days Inn shuttle to the hotel was no longer running. I made contact with a shuttle to a Best Western who, for a fee or tip, took us to the Days Inn where we arrived, without luggage, after 1:30 am. The hotel room was not clean; we were reluctant to even sit on the bed and had to get up at 4:30 for a 6:30 flight to Panama City.
    On the scheduled return day, July 10, 2011 Delta notified us, less than an hour before our departing flight, after we had already driven to the Panama City airport and returned our rental car, that our flight to Atlanta for connection to Los Angeles, had been cancelled and that we had been booked on an early flight on the next day July 11. Again we were offered a voucher for a hotel in Panama City, which we promptly refused after the horrible experience at the Days Inn on our inbound travel. Instead we found our own lodging at our own expense. This was an infamous trip using Delta Airlines that created a lot of grief on our vacation and that we won’t forget in a life time. It took two days, each way ,to get to and return from Panama City, FL from Los Angeles flying Delta Airlines.

    Anonymous 8/9/11 10:54PM
  • I called just to get some basic information from a Delta rep. and could not get them to just give a straight answer. Since I have not really did any air travel since all the restrictions went into affect, I wanted to make sure that I was up on the current policies. I just asked how many bags could be carried onto the plane your purse plus one bag and the lady just kept saying something that would fit under the seat. Then I asked would I be able to use the overhead storage and she just kept saying as long as it would fit under the front seat. I again asked the same question and I wanted to clarify if this meant a book bag or any bag as long as it would fit under the seat or over head. By the end of our conversation, I still did not have a clear answer as to what could be considered as a carry on. I am assuming, but you know when you assume what happens, that a book bag is considered a carry on but I will check back again before departure to see if the book bag is considered a carry on. If you know the answer to this question, please let me know. Thank you for any assistance that you can provide.

    Agent Not Knowledgable 8/7/11 10:30AM
  • My father passed and had to fly to california from florida. Called Delta to book a flight. I ended up using my miles and bying a few thousand for the trip. They booked me non stop to LAX and said to call three day in advance when I wanted to return to florida. I called 4 days in advance, they said to call back,so I did. When calling back I was in formed that I had a low priority ticket and that they couldn't get me out till the next week. With seat available for over $400...Thanks Delta for leaving me stranded!

    mmstef 8/4/11 2:49PM
  • I am horrified by the tactics and strategy of Delta Airlines to do all it can to minimize the chance that a union canwin entry into the collective bargaining world of Delta. That you are saying that non-voting employees will be counted as "no" votes is astounding. That is not how elections work. We wouldn't elect anyone to public office or get any issues approved if we counted the non-voting apathetic people as negative voters.
    If you don't budge on this, I will make every effort to avoid ever flying again on Delta.

    None 8/4/11 10:24AM
  • Never fly Delta Airlines again.
    Flying from Tulsa, Ok to Costa Rica. Missed original flight due to family emergency. Rebooked the following morning and was charged another $1004.40 plus $20.00 per person a total of ($2048.80). Original flight was $688.04 per person(1376.08).Total cost $3,424.88 Since we missed the original flight Delta also cancelled the return flight and kept our $1,376.08. They would not allow us to book a one way ticket that would have only cost $617.37 per person. Also there were empty seats to Atlanta and 20 empty seats to Costa Rica. I own 3 companies and would never rob a customer of his money. Delta's greed for money is more important than the ethical satisfaction to it's customers.

    Anonymous 8/3/11 3:11PM
  • I have just heard that Delta is in bed and funds fully the nut cases of the legislative terroist group teaparty. You hate unions and workers so much you are lobbying the nuts to stop airport construction shame on you there has to be revolt of your company i did
    know you were that way. I willnot fly with you again SHAME SHAME SHAME ON YOU. The workers of America are under seige.

    tecloy 8/3/11 8:01AM
  • I left Africa in 2001 to come to USA after college. I left my mother, step dad and three brothers behind. I went to graduate school parttime and worked as a teacher assistant. After 12years of not seeing my family,I decided last year 2010 to visit my mom and step dad. I paid Delta Airlines $1300 for my flight. After some days, I learn that my step dad and one of my brothers died misteriously, my mom fails to mention the details to me. She mourns and subbs. I changed my mind about travelling because it was not worth it any more. I requested that delta refund me in my grieving state, yet they refused to refund me up till this day.I feel duped and stripped by a company who enriches itself at the expense of its customers. They said I must provide the death certificates in order for them to determine if they will consider paying me back. I am much more devastated and dissapointed than ever. I was planning to send the money to my mom as a way to help her and encourage her, if the refund was given, but all in vain.

    Fideam 8/2/11 5:52PM
  • My family, friends, and I have had numerous negative experiences with delta. They cancel their flights without notice, leave you hanging at the airport children and all hungry, disappointed, and alone. They rebook usually 12 hours or more later and YOU have to pay for any hotel and food expenses. THERE IS NO COMPENSATION or apologies. THEY DON'T CARE about your jet-lagged tired children. They give no instructions on how to proceed when they delay and cancel flights-YOU really are on your own. They don't even try to make amends or fix a bad situation-they blame inclement weather for their untimely detours but THERE IS NO BAD WEATHER, its just a ploy so they can say its not their fault, I would rather pay more money on some other airline b/c in the end you will pay more out of pocket and have vacation completely ruined.

    CJ 8/2/11 5:45PM
  • I flew from New Orleans with a stop in Atlanta coach THen to Cancun from Atlanta and I upgraded to First Class for $75.00 I flew from Mexico to Atlanta at the end of my trip and upgraded to first class for $75.00 then from Atlanta to New Orleans coach. I was just checking my bank account and I was charged THREE times $75.00!!!!! I am having a difficult time getting my credit! I am so disastisfied with Delta's service!!

    artlover65 8/2/11 10:51AM
  • Delta's display of their ultimate arrogance-
    try calling their "customer care" department.
    There is no such thing. The call goes to the
    electronic voice instructions and you end
    up in the reservation department. The reservation person tells you they have no authority after you spend your time explaining the problem. They instruct you to
    call the customer care number. The reservation people are clueless. This sham
    pretention is the brainchild of the delta
    corporate department.

    terryf 8/2/11 8:34AM
  • My baggage was delayed, claim BDLDL28945.
    It was noted by the baggage clerk that there was medically necessary equipment in the baggage and I was told that it would arrive at BDL at approx. 2100 EDT July 31, 2011. At midnight I attempted to contact your baggage number by phone and was on hold for 3/4 hour with no answer. I also attempted to track via website to no avail. I fanally called reservations and after 15 minutes finally convinced the agent that I was not hanging up till I got some information. She attempted to contact baggage for about ten minutes and finally was able to tell me that my missing baggage would be delivered at 5:15 in the morning. I can't go to sleep until it arrives, which means I may be in the hospital or the morgue when it arrives. What ever happened to customer service? Your website ran me around in circles and your bag gage number nevere answered. Your reservations clerk took 15 minutes of convincing before she agreed to try to help me.Why would I want to fly Delta again? Delta used to be one of the best airlines in the industry. What happened?
    Mark Mueller

    Mark 7/31/11 9:55PM

  • "Unreliably, unforgettable, thatat's what you are!!

    Purchased the Milan-SFO ticket missed the flight only to find out that They sister carrier (Alitalia) had closed the booking an hour before departure. Booked another flight for the next day on KLM, hoping to avoid the money-brubbing lairs on Delta only to find out that they are the USA leg of most Air France or KLM flights!! Paid for my luggage with one extra bag.. They had no more flights from Malpensa (with a name like that who would want to leave from that airport). i flew out of Milano Linate...only to have to stop in Los Angeles and go through customs. My bags never arrived. Been calling and tracing my bags, which were covered in that nice green plastic- To keep the airline thieves from stealing my possessions. I guess they may have stolen the entire 2 bags...Who knows??? All of these marvelous plans of mega airlines just piggie back good quality airlines with lesser quality one giving them a larger route. I fly internationally at least Europe to USA 4-5x /year. I am sicke of these automated baggage sites..

    Too tired to be stressed 7/30/11 1:22PM
  • Today ,July 27,I had a flight from Idaho Falls to Seattle. It was canceled . I was offer a flight to Seattle via Denver,it did not work either. After sitting hours in airport I realized there was a flight leaving Idaho Falls via Seaport Airlines via Air Alaska that I could have taken getting to Seatac in time to meet my kids who were coming from CA. Why when I asked if there were any more choices was I told "no.". I don't get it. I would have been my choice to pay the extra one way ticket so I could meet the kids. Your agent played dumb saying plane was having mechanical problems and no help for me to reach necessary destination at the time I needed. Not fair. No compensation either for the inconvenience to me or the time required for my kids to return to Seatac to pick me up. It is no wonder people hate to fly. Kathleen Stauffer

    Anonymous 7/27/11 4:05PM
  • hi
    my name is Rosa Mayes, I flew Delta with my hushand from RIC to GVA on july 20, 2011, The flight was delayed in Atlanta for about thtree hours, we waited inside the airplane until it was ready to fly to Amsterdam, it was hot and hard but the crew did their best to make us feel a bit comfortable. We arrived in Amsterdam few hours to late and off course we lost our conection to Geneva, Switzerland, I needed a wheelchair and we were told to wait for someone to help us, that person never came back for us, we asked other airport employers for help because we lost our connection, have no information in how to get the new connection and on top of that I needed a wheelchair. It took a while to find help, everyone in Amsterdam Airport is very polite but always to busy to help us. We were at last in our way to the new departure gate just for us to wait to be told to board the plane. But this was not everything, when we arrived to Geneva, our two (2) suitcases were damage beyond repair. Delta has no office in Geneva Airport and which is worse their is no phone number to report this damage. Whom can I call? to what number?, I need to do it now. Please someone respond me at
    matthewmayes_99@msn.com
    Thank you
    Matthew and Rosa Mayes

    Anonymous 7/25/11 7:01AM
  • My son and I booked an international flight on line . There were plenty of seats available and when we checked seats that were assigned to us, they were far apart and one seat was a middle seat. I get blood clots in my legs and my son is 6'4', middle seat not suitable for either one of us. I called customer service and explained situation. In so many words I was told too bad . No effort to try to held us at all. Will never fly Delta again. British Airways a lot more customer friendly.

    Anonymous 7/25/11 5:59AM
  • She hardly asked what we needed help with specifically, wouldn't look at us it in the face when we asked her for help. Ended up making us go the wrong direction too. Racial discrimination. We were the only Hispanics/"colored" people there. Not pleased at all.


    This was at Asheville Regional Airport.

    I didn't catch her name sadly. She had short brown hair, big brown round eyes, Caucasian, about 5.7", semi athletic build. Hope you all do something about it.

    Noneed 7/23/11 2:21AM
  • MY EX HUSBAND (A HIGHLY DECORATED VIETNAM VETERAN)IS BEING BURIED TOMORROW IN WEST VIRGINIA. UNFORTUNATELY DELTA WOULD NOT LET HIM ON THE PLANE....
    WHILE VISITING HIS DYING FATHER AT FORT BENNING LAST WEEK HIS PICTURE ID WAS STOLEN. TSA WAS WILLING TO ACCEPT HIS BIRTH CERTIFICATE, BUT DELTA WOULDN'T....EVEN THO THE TICKET WAS GIVEN FOR "COMPASSIONATE DISCOUNT" TO ATTEND THE FUNERAL.

    SENATOR CRONYN'S OFFICE TRIED TO INTERVENE...TO NO AVAIL...(THANKS, GUYS)...

    TOO BAD A MAN SHOT THROUGH THE LUNG, THROUGH THE STOMACH, 3 INCHES OF BONE IN WRIST BLOWN OFF; RIGHT SHOULDER SHOT THROUGH; LEFT CALF SEVERED BY A CLAYMORE MINE AND RIGHT CALF MESSED UP BY A GRENADE IN 1967 HAD TO BE BURIED WITHOUT HIS SON BEING PRESENT. AND HIS 92 YEAR OLD GRANDMOTHER WON'T HAVE THE COMFORT OF HER GRANDSON.

    Anonymous 7/22/11 12:25PM
  • FLIGHT 5287

    I HAD WHEELCHAIR ASSISTANCE AND WAS LEFT IN THE LOBBY FOR 15 MINUTES WAITING ON SOMEONE TO COME AND TAKE ME TO THE NEXT AREA TO CATCH
    MY FLIGHT TO THE NEXT DESTINATION. I WAS VERY
    FRUSTRATED WITH THE SERVICE I RECEIVED WHILE IN THE ATLANTA AIRPORT.

    Anonymous 7/22/11 11:12AM
  • Delta Airlines flight 4301 on July 18, 2011
    Plane dirty, younger stewardess was not engaging with the passengers and totally missed serving two rows of passengers. She did not walk up and down the isle to check on passengers and when the other stewardess asked that seats become upright and to put up the tray table she never checked on any of the passengers to make sure this was done. Two people in front of me were in the reclined position on landing and the man next to me had his tray table down. She was more interested in helping in first class which seemed to have a more than capable stewardess. I normally don't make complaint statements but I could not believe her lack of concern for passengers.

    Robin 7/21/11 8:15AM
  • Your service sucks. If fact the whole Airline indusrties service sucks. You know that you have alock on travel and you take ADVANTAGE OF IT. Travlers are at your mercy.

    As a frequent flier your service rates pretty low in an industry that has poor service to begin with.

    Anonymous 7/19/11 1:34PM
  • BOUGHT (7) SEVEN ROUND-TRIP TICKETS FOR FAMILY TO GO TO NYC. RETURN TRIP WORST TRAVEL EXPERIENCE IN 53 YEARS 1:40 LATE TAKING OFF,NO A/C,UNRULY CROWD OF FOREIGN NATIONALS,CREW TOTALLY COMPROMISED CABIN SECURITY WITH THE BACK AND FORTH RHETORIC INVOLVING THE TURNING OFF ELECTRONIC DEVICES TO RUNNING BACK AND FORTH IN AISLE AFTER WE WERE AT CRUISING ALTITUDE.I"LL NEVER FLY DELTA AGAIN,NOR WILL MY FAMILY.

    DAVID 7/19/11 10:09AM
  • was told on the phone someone would bring our grandson to baggage claim after he arrived from portland oregon we paid 100 dollars to have this done then to find out they dont do that had to go get him at the gate had to get a pass and all that stuff when he flew back home detroit let me go with him no charge so whats the deal and who is putting the money in whos pocket so i want a reply and a refund or a free ticket will not fly with them again thank you

    none 7/19/11 6:39AM
  • Flew on Delta and arrived early, good huh? Wrong! After waiting for our luggage over an hour went to baggage desk and they didn't know where it was. We were told to continue to wait while they waited for a supervisor to call back! If it wasn't for another passenger looking around the airport we wouldn't have known it went to another carousel. It was right next to another baggage desk. They didn't wonder why a whole flight didn't pick up their baggage? I guess they thought people would just know when they stack it against a wall. And suprise, they only compensation is a voucher for travel within a year. Just great for those of us that don't travel regularily. What a rip off!

    anonymous 7/17/11 9:11AM
  • Dear Delta Representative,
    I am writing to ask you to correct the error made in changing departure date from June 3,2011 to May 30,2011 for the above referenced reservation. ý spoke with Delta on the phone on May 26,27,28 to make this charge. We had a family emergency to go 4days early. I asked very clearly what will be the change fee for changing The date of departure for the 3 tickets. I was told, each time that due to family emergency the change fee of 250.00dolar/ticket will be waived and there will be the fare difference only. I was told each time I spoke that the fare difference will be 23.00dolar/per ticket. So finally, onsaturday May 28 at 8:00pm Pacific Time I asked them to make the change they told me that they will charge my discover card 23.00dolar per person.
    But I found that they charged 2300.00dolar per person. Iwould like this to be corrected ASAP, and credit given to my card. The phone conversation records must be available. I also request those records for May 26,27,28 days. That I spoke with DELTA.
    Thank you Dr. Mehmet INAN.

    RESERVATÝON NUMBER: HAAQ48
    TULIN INAN, MEHMET INAN, ENIS INAN.

    My phone number in turkey is: +905344839346
    My e-mail isÇ inan@up.edu
    My phone number in USA after August17, is: 5037014500.

    Please contact me by e-mail or by my Turkey phone number.
    The charge date on my Discover Card is May 26,2011. How did that happen? I directed DELTA to make the change on May 28,2011. All in all several mistakes were made in this change.

    Dr. MEHMET INAN

    Dr.MEHMET INAN 7/14/11 12:03AM
  • Very upset and disappointed my flight was changed at the
    prior to my planes departure. This was a great inconvience"
    No explanation was given at first . I inquired at the desk.
    I was scheduled to depart at 1:36 pm , arrive at 5:33 to my destination. This was one of the options provided , I choose and based my plans accordingly. I was re-routed to depart
    from Pittsburgh at 3:45 pm. I am so dissatisfied with your airline and will not use you again. My luggage will arrive
    Ahead of me.

    Anonymous 7/11/11 10:12AM
  • Delta has lost my luggage as of Sat Jul 9, 2011. Layover/Transfer in ATL flying to CLT. Arrived in CLT @ 8:15p, one of three checked bags made it to CLT. Baggage agent said 2 missings bags were on next incoming flight and should arrive @ 9:17p. We waited until 10p and asked when bags were coming. Agent then stated next flight wasn't until 10:30p. We then asked for bags to be delivered since we still had a 1.5hr drive to hometown in WSNC. The agent said bags would be flown to GSO on 1st flight to GSO on Jul 10 by 10a and would be delivered to residence by 4p.

    It's nearly 9p on Jul 10 and no bags. Calls to customer "care(less" will not go thru. Three separate persons are calling on three separate phones and NONE OF US can get thru! I am NOT happy with this level of service.

    teddyrob 7/10/11 5:28PM
  • Hi this prob will never reach the people that need to read it,but i will write it anyway while i pursue the proper legal action. i have a 16 yr old daughter that flies periodically out of kalamazoo airport .in june she was going to visit her grandmother and had to fly out of this city.

    whule she was waiting for the flight she was approached by the delta manager his name was jeff.now she is very pretty smart and looks like your typical high school girl.

    he started talking to her he ask if she would like to wait in a more private setting. in the back.being the intellagent girl she is she declined as she thought he was a perv not a manager however he is the manager there.

    he commented on her body her smile,and told her she should be dateing older guys like him who knew how to treat a lady.

    he offered to buy her dinner and go to his place and relax .She declined all his advances. once on the plane she told the flight attendant of her time in the terminal and this sicko manager. guess what she has heard this before and reported it to delta.

    My question why does this guy work for delta?

    why do young underage passengers have to be hit on by the delta manager in kalamazoo mich>?

    how can an obvious sex preditor come in contact with my teen daughter at what should be the safest place in the world?

    These are the answers my attorney will be getting from delta. I have the means and the drive to spend whatever it takes to stop this jerk. Delta get ready if this man remains a manager for you you will be in the largest sexual harrassment case you have ever seen.


    pissed off father

    pissed off father 7/10/11 8:05AM
  • I never had this type of problem with Northwest Airlines in 20 years. Stupid merger!

    My first reservation person (with his broken English) was difficult to talk to. My flight was from OMA to VPS. He asked me what city my final destination. I told him Eglin AFB (KVPS).
    He said there was no such place. I hung up. I tried again 20 minutes later and was able to talked to another rep with good English. He didn't know where the VPS airport was located.He had to asked.
    Same problem with rental car agency. They didn't know either.

    ????? 7/8/11 8:17PM
  • I have a lost bag. It has been reported and has been missing now for more than the required 24 hours. I have been on hold with your customer service (so-called) number for 1 hour and 15 minutes. It is now 12:39 am. and I am giving up. The horror of all of this is that Delta doesn't even have a system in place to "appease" customers. I have filled out two of your request for information forms to have neither one "go through." Why? I don't know? You don't seem to have a decent online service either. I am sad. Delta used to be a good company, but the service is going down-hill rapidly. Please try to listen to people! Answer the phone! Get your online services "friendly." Thank You. I hope you find my bag. Jan Weigand - 404.451.3938

    jan weigand 7/6/11 9:46PM
  • HORRIBLE AIRLINE. Ruined my vacation. Our outbound flight from LAX to ATL was delayed due to some restriction about how many hours the crew had to rest. We were not notified of the delay until we checked in at the airport and were not offered an earlier flight, even though we were at the airport in time to catch an earlier flight. We missed the connecting flight and the domino effect cost us about 1000 Euros (pre-paid hotel room, connecting flight on EasyJet, overnight stay in hotel in the city they re-routed us through). And then of course when we got to our destination 24 hours later than planned, our bags were not there. 1 bag was delivered 2 days later, the second 4 1/2 days later. Only book international flights with delta if you can afford to arrive at your destination a day late and can survive up to 5 days without your checked baggage.

    YesYesYes 7/4/11 1:01PM
  • My flight was interrupted by inclement weather last night in Detroit. I know this is an act of God and Delta has no financial obligation to my misfortune but personal in Detroit working for delta do have the choice to deal with travelers with respect. Everyone I delt with last night was rude. Staff gave hundreds of passengers invalid hotel vouchers. I stood I. Line 3 different times trying to get a voucher that would allow me to lay my head. With no avail. Finally we rented a taxi to take us to our destination. We were rebook to Saginaw at two the next day. When I asked if I could be booked onto a Flint flight earlier to arrive at 9:00 am as opposed to 2:00 pm I was told it would cost one hundred and fifty dollars a ticket (we had four travelers in our party) to change the ticket. This was absurd to me. I would think they would have accommodated us. Another traveler I encountered stated if he as a business man treated his costumers with such rudeness he would have no costumers. Delta has lost me forever due to their rudeness and choice not to take care of me last night. We were not even offered food vouchers and to top it off I have no idea where my luggage is. rloman@eskymos.com

    Renee 7/3/11 8:24AM
  • I recently changed my travel from Baltimore to Atlanta taking the same flight number and time two day earlier, (FLT DL2025)I was charged an additional fee of 200.00 to change the ticket. which was greater than the original round trip cost. Ariving at the airport I was informed that the rescheduled flight was delayed. After paying the two hundred dollars and 25.00 to check my bag, I entered the plan in zone 4 to deal with issues of storage of my carry on bag. Is Delta building the future on fees that makes a travel experience a nightmare? I air travel with my job monthly, Delta being based in Atlanta has been an advantage to get good fares and flights, the experiences I have been thru over the past several trips encourages me to seek opportunities to travel with companies that care beyond finding reasons to attach more fees for bad service. William Gary House, 912-486-0597.. gary.house@husqvarna.com

    Anonymous 7/1/11 9:53AM
  • aircraft rebalancing.whatever that is.30 min delay out of sarasota fl..........no gate in atlanta 20 min delay.moved to another gate 20 min delay
    flight to new orleans delayed on tarmac approx 45 min due to weather
    no luggage in new orleans...........delivered next am with all contents very wet and luggage water damaged. on the posotive note ...i arrived safely.

    Anonymous 6/30/11 7:47AM
  • My vacation this weekend was great except for the Delta agents I had to encounter in the different legs of my journey. The only one that did not have a "I hate my job" attitude was the first one I met. Unfortunately, he wasn't trained adequately and ended up making my tickets stand-by when I had purchased them three weeks in advance. I had only requested a seat change to sit next to my young son. I am a business owner and usually give businesses latitude when it comes to customer service. I get that you can have a bad day. But my goodness, I honestly wonder if they train their agents to be rude, condescending, and basically an obstacle to what is already can be a stressful form of travel. I won't book with Delta again, no matter how cheap they are.

    reb 6/28/11 8:07PM
  • My son's suitcase was lost, then we were told it was found. It was not marked to send it on at one plane change, so it sat for several weeks. they said it was being sent on, but never arrived at either end. Now there is no reply to our phone calls and emails and still no suitcase or payment after 6 months. Delta is not reliable with luggage.
    Jackie Cunningham

    jackiec30 6/28/11 5:06PM
  • this is the worst worst customer service number i have ever got. my baggage is lost and I was trying to reach them with no luck. I would never travel on delta

    Anonymous 6/28/11 7:22AM
  • My baggage got lost yesterday, in Paris, with my connection to MSP. I cannot get ahold of anyone to tell me what's happening. I have tried the suggested online connection, with no success. I absolutely need this suitcase soon! I reported it yesterday, at the airport and was told it would be brought to my home. It has now been over 24 hours.

    Anonymous 6/27/11 1:05PM
  • Delta lost my bag, and no one is EVEN trying to find it! I have spent hours trying to get help with it! It has been 2 days now! I NEED HELP, PLEEEEASE!

    Anonymous 6/25/11 3:00AM
  • DO NOT fly 'Baby Delta' Mesaba Airlines, or any other such carrier in NYC - if you have a connection of less than 2 hours. Flights out of MSP are unreliable, the carrier is rinky-dink, and the last thing you need is to attempt to connect at their poor JFK gate operation and run your ass off trying to make an international connection. Terrible to miss my flight to Madrid, and my cruise ship!

    Huskyak 6/24/11 2:12PM
  • I was on Flight DL2646 on 6/22. The flight was diverted to Allentown due to weather. When we got to Allentown, there were no Delta's personnel to direct us or inform us of our options. Eventually we found out a bus was being ordered to take us back to White Plains. A bus did come about an hour later. I got to White Plains at 5:45 AM instead of 11:45 PM the previous evening. I am disgusted at you performance. I understand that flights are sometimes rerouted; not your fault. But a competently run airline should have procedures in place. Like when you're diverting a flight, order the bus so it will be there when the plane arrives. Have a service representative there to help the passengers deal with the situation. Offer the passengers the choice of going to a hotel. (Keep in mind that you turned passengers loose in White Plains to drive home in the fog on no sleep, something that is more dangerous than driving drunk!)
    And I can't help but wonder why you chose to divert to Allentown instead of any of the 7 New York airports closer to White Plains (The storm in White Plains was violent but limited in size; there was no rain in Brooklyn.) Why did it take an hour for the bus to come in Allentown? I overheard a message that your person needed to get a voucher from some UAL representative.

    I almost missed this flight and in retrospect wish I had. I arrived early,and looked up the gate on the board and sat down at the listed gate (C12). Around the time I was supposed to check in, I notice that my flight was in fact departing from gate C10. But the board still showed C12. I told this to the attendant at C10 but she was unable to get anyone to change it. I finally went to C12 and told the people there myself. Is changing a gate listing anything more than a few keystrokes?

    I am left with the clear impression that you folks are not in control of your operation and certainly would not entrust my life to an organization that is so poorly run. It's a lot harder to keep a plane in the air than it is to arrange for a bus or correct a board listing after the error is pointed out to you. I will not be flying with Delta again and will advise everyone I know not to do so either whenever they have a choice.

    Anonymous 6/24/11 6:00AM
  • oh my god, i have flowen delta several times and just the last two time when i got to my resort and unpacked only to find a phone and chip missing i thought the first time i did i just forgot it but now that is not the case. when i went to unpack only to find my bag gone through and 4 pieces of very costly jelwery missing and i am not happy i will be calling delta in the mornign on this and they will either replace or deal with a atterney to get my things back and i will never fly delta again and my friend who always flys with them will no longer be flying with them and i will tell everyone i know not to fly with them.they say we cannot lock our bags maybe that is why so they can go thru them and take things from them, but believe me from now on my bags will be locked and if they are tampered with i will be more upset them i am now..i can see why everyone is so upset with them plus they have no customer service at all they are very rude to there customers..yours joni ahlbeck from minnesota.

    joniahlbeck 6/23/11 6:37PM
  • The most customer unfriendly company I have ever dealt with. Lost baggage and customer service phone lines stayed busy. Never got through for over six hours of continuously trying. If my company treated their customers like Delta, we would be out of business within months.

    Lafayette, Louisiana flyer 6/23/11 10:51AM
  • Flight number DL1580 from San Francisco to Atlanta Georgia. Cancelled at 3:00 A.M. flight to leave at 6:00 a.m. Now we will miss our daughters wedding rehersal and following dinner. Hotel fees in San Francisco to make this early flight, plus a day of our vacation w/our daughter

    ben@carpenterrigging.com 6/23/11 4:14AM
  • Unbelievably bad phone customer service!!
    I called the number 5279-0909, then #1 for Spanish. After 15 minutes of waiting, as usual (thank God for speakerphone...) this obnoxious lady with a Colombian accent picks it up and starts yelling orders at me. It is 8am in Mexico City and the first voice I hear after waking up. Patiently, I ask for information on dates in order to book my return flight to Japan which I purchased when my wife and I had to escape from the tsunami... The lady says "ok, hold on" and then takes 15 minutes to pick the phone back again, without even ONCE!! saying "please hold on the line". Enraged, I wait only to ask for her name. When she finally gets back, she blurts out only one possible flight date and then rudely ORDERS me to give her the exact date I want to travel. I insist I cannot decide unless she tells me all the days of this week when Delta has the flight, and by the way I say, could you give me your name because I don't like the way I am being treated? Cold bloodedly, she says "No, in that case speak to someone else" and HANGS UP ON ME!!! Has anybody here ever experienced something like that?????? I then call back after a few minutes and of course someone else comes up. He only says "Hi this is Delta, Alejandro speaking, how may I help you". I ask "What is your full name?" and he hesitantly tells me "Alejandro Reyes, what is yours?" What kind of language is that! I ask for details about the previous person and he denies being able to access that. I ask to be put through with his supervisor and he says he has none. I say I have a complaint to make, and he says "Go to our website". So you see, Delta is an absolute nightmare, with NO accountability. I used months of savings to pay 2500 dollars for that ticket! Plus another 7500 for my wife, daughter and mother in law, and this is what I get??!!!!! If I were you I would never use this airline again. And by the way, NEVER FORGET TO ASK FOR FULL NAMES AS SOON AS A REPRESENTATIVE PICKS UP THE PHONE, AND WRITE THEM DOWN. IT IS A WHOLE OTHER EXPERIENCE WHEN THEY KNOW YOU'VE GOT THEM NAILED...

    Anonymous 6/21/11 7:03AM
  • I currently have a minor flying alone from Omaha to San Francisco. She was told in San Francisco that her bags had been left in Omaha. She wasn't given a file number or anything else and was told her bags would be delivered to her. By midnight we had a crying kid calling us telling us that not only had the bags not arrived but that she couldn't reach a human voice at Delta. We tried ourselves and sure enough, the phone numbers just hung up on us after a brief recording. We kept trying different numbers and were never able to reach a human. This is the second day into the ordeal and we still have been unsuccessful in either finding her bags or reaching a human voice at Delta. We will definitely look for other options for airlines in the future, even if the ticket prices are higher. I would prefer to spend more money elsewhere where humans actually work for the company and are responsive, especially when a minor is involved.

    Elaine 6/20/11 7:01AM
  • Delta it's really sucks and worst I had a problem and when u try to reach someone they are not interesting wht u saying and what u need 1 plane is cancelled and another one is later and still late it's bad I am gonna tell to everyone about that I waste time and I waste money who care that right?

    Imran 6/19/11 2:18PM
  • I have got to say most of the comments I have read don t supprise me. I filed a complaint with Delta Customer Care on May 19th. To date I have not gotten a response. I think your company needs to consider changing that name. If you really cared you would at least make an effort to resond. The CEO of your company must be asleep at the wheel. Attitude starts at the top of any organization. But why should he care he makes big bucks and its obvious there is little pride in your airline. I was rudely treated by a customer serice agent in Minn/St Paul. Not the end of the world. But I totally understand why he acted the way he did. No one cares at your airline. After several delays and cancelled flights and a night spent in Minn. Which to be honest did not upset me. It was the lack of customer service in getting seats on the plane out the next day and the agents attitude. And now the lack of response to the complaint.

    I am proud to say as a former Chief of Police we always answered all complaints from citizen. It was not a small agency either. We don t always get the answer we want, but a response would be nice. My wife and I will never fly on Delta again. I will rent a car first. Congatulations Delta a poor job. That seems to be what you excell at.

    Joseph K Forti

    Anonymous 6/18/11 4:21PM
  • I was completely out of my mind when I picked up my luggage to find that it was completely soaked. Apparently someone decided to bring home some fish which happened to leak all over my suitcase. I was forced to not only throw away the suitcase but my belonging were also all destroyed. I am looking for some type of compensation considering that it was the Delta staff who had decided to throw this package on top of mine. And of course I than had to ride home with the suitcase which now has my car smelling so bad that I will have to take it to get detailed ASAp due to the overwhelming odor. It would only make sense to take special consideration for any perishables that may be being transferred. I blame Delta staff for the negligence in handling such a situation. People should not have to suffer and pay the consequences do to the inconsideration of your staff. After this incident i will never fly Delta again and I intend to tell everyone I know and be sure to make many comments on trip advisor and all over the internet to ensure that everyone is aware of how awful the services thru Delta are. In addition I intend to contact a representative regarding this situation.

    bobbi3221 6/16/11 1:43AM
  • On 6/11/2011, my flight from Detroit MI to Madison, WI was cancelled due to weather from the flight that was coming in from Providence, RI. The gentleman behind the ticket counter was not very helpful or friendly. The person I was traveling with and I were offered a reduced rate at a hotel but could not guarantee us on a flight for the next day. We ended up going down to baggage claim area and the woman there (Sarfia) was very helpful and gave us all our opitions. She was able to get us on a plane to Green Bay, WI and was able to get our luggage on our flight to Green Bay. I would like to give her all the praise but i was not impressed that Delta was not willing to help out with the expenses of renting a car to go to Madison which ended up costing over 100.00 for the car rental for a 2 hr drive to get to our vehicle. I will think twice about flying on Delta because they were not willing to help out with the cost of the car rental. The only reason I would fly right now is because of customer service we received at the baggage claim area and the flight to Green Bay was pleasant.
    Sincerely yours
    Martha Platt
    729 Reber Ave.
    Waterloo, IA 50701
    (319)239-7086

    platttroupe729 6/14/11 7:22PM
  • Flew first class from Tampa to LA on Delta flight 1510 Thursday 6/09/2011. The Ladies did nothing after dinner, didn't even come get the plates until they sat there for almost 20 minutes. It was even worse afterward when they left empties and trash on the trays forever, we even brought the trash up to them ourselves! Buddy has a great picture of one attendent doing her nails while the other sits reading a book. We missed the shot on the nail girl doing her makeup. I get better service on Southwest. Buddy just wrote complaint letter.

    JRPV 6/13/11 8:26PM
  • I often fly form Tx to CA. and because of your treatment to our soldiers until I see an apology from you to the media I will never consider using Delta nor have anything good to say on your behalf.

    tware 6/12/11 5:24PM
  • re:conf# GP8JTB
    MY FLGT#6583 ON JUNE 10TH WAS CANCELLED AND I WAS GIVEN THE RUNAROUND AND WENT THROUGH SO MUCH FRUSTRATION ONLY TO FIND OUT THE CLOSEST PLACE I COULD BE SENT TO IS 2 HOURS FROM MY FINAL DESTINATION. I WAS TOLD THAT I COULD GET A RENTAL CAR AND BE REIMBURSED FOR IT TO DRIVE HOME. BUT BY THE TIME MY FLGT ARRIVED (AFTER MIDNIGHT) TO REAGAN NATIONAL ALL RENTAL COUNTERS WERE CLOSED. I HAD NO CHOICE BUT TO SPEND THE NIGHT AT A HOTEL IN WASHG. THE NEXT DAY I WAITED 3 HOURS IN LINE TO SPEAK TO A DELTA REPRESENTATIVE TO GET REIMBURSED FOR THE HOTEL AND WAS TOLD NOT ONLY AM I NOT GETTING REIMBURSED BUT THEY HAVE NO WAY OF GETTING ME HOME BECAUSE THEY DID NOT HAVE ANY DIRECT FLIGHTS TO MY FINAL DESTINATION(RICHMOND,VA) BUT THEY WOULD NOT PAY FOR A RENTAL CAR TO DRIVE MYSELF HOME. I TRAVEL EVERY WEEK AND IT WAS VERY FRUSTRATING TO GO THROUGH WHAT I HAD TO GO THRU AND NOT HAVE ANY EMPATHY FROM YOUR STAFF. I REALIZE MY CNCLD FLGT WAS DUE TO WEATHER BUT I JUST DON'T UNDERSTAND WHY I COULD NOT BE SENT TO MY FINAL DESTINATION. IT TOOK ME A WHOLE DAY TO GET HOME ONLY TO TURN AROUND AND START MY TRAVELS AGAIN ON MONDAY. I HAD TO PAY FOR MY OWN HOTEL AND ONE WAY RENTAL JUST TO GET HOME. VERY FRUSTRATING AND I AM SO DISAPPOINTED BY THE WAY I WAS TREATED AND DELTA'S LACK OF INTEREST/CARE TO GET ME HOME.
    MICHELLE MOOSAVI-6540 MONET DRIVE,ROANOKE,VA 24018/PH#540-521-3746

    MICHELLEMOOSAVI 6/12/11 10:52AM
  • I will never fly Delta if you charge for the first bag

    Anonymous 6/11/11 11:55AM
  • I took a flight from Washington DC and was told my bags would meet me at my final destination in Kenai AK but when I got there my bags were not. Delta in Anchorage told me they were sent to Kenai later that morning but they still have not made it there. I have alot of work material that I need for tomorrow and am very dissatisfied with the response I am receiving from Delta airlines. In each phone call that I have made today 7 in all I have waited an extremely long time to get through(up to 53min) and have gotten NO WHERE!!

    Debbie 6/9/11 9:12PM
  • My Delta connecting flight from central Louisiana to Atlanta for continuing on arrived 30 minutes late. My connecting flight had boarded, but was still parked at the gate. The ticket taker called the flight attendant and requested a hold while three of us boarded. The Captain refused her request. I recall sitting at gates on several occasions waiting for late boarders. This did not bother me. To make up for missing our flight, if one could call this a miss, Delta offered overnight motel accommodations for $50.00. I chose not to accept this overwhelming act of kindness. Spending twelve hours in the airport before my next flight was a hardship at best. With gouged food and drink prices I was a captive passenger for twelve hours.

    Jay 6/9/11 1:39AM
  • Delta canceled my flight 10 hours before departure. This is after I had checked in online and printed boarding passes. My flight was to leave my hometown at 6am. By the time Delta re-scheduled my flights out of another STATE, my family (including infant) got 2 hours of sleep before having to drive 3 hours to airport at 2 am. We had to pay gas for 6 hours round trip as well as $63 for parking (hometown airport offers free parking). Delta reps hung up on 3 times in process of changing flights, or they are too incompetent to put a customer on hold properly. I have been trying for over a week to get a hold of someone at Customer Care to answer their phones and address my issues.

    NEVER AGAIN DELTA 6/8/11 2:06PM
  • June 6, 2011

    TO: Customer Services Manager

    I am writing to express my complete dissatisfaction with the service provided by Delta Airlines during a recent animal transport. I have been in this business over thirty years and have never had such poor service.

    First, reservations were made by our zoo through your cargo office for a 7:00a.m. shipment on June 2, 2011 from Salt Lake City to Detroit on flight #1768. The reservation was to transport 2 Grizzly bear cubs. We were told to be at the cargo office in Salt Lake City at 5:00a.m. for this flight. I drove from Helena, MT during the night and arrived at the Delta Cargo office around 2:30a.m. The sign on the office door stated that you did not open until 6:30a.m. This made it impossible to get the animals on board a flight leaving at 7:00a.m. I immediately started calling every Delta phone number I had and was able to get the animals on a later flight (flight #2223). Why did your freight office schedule the first shipment for a time that was impossible to meet?

    Secondly, since I was accompanying these animals I also had to reschedule my flight to the later flight. The only way I was able to guarantee that I got on the later flight was to pay an additional $150.00 fee. This is as close to extortion as it gets. Why should I have to pay an additional fee for an error that was made by a Delta employee?

    Thirdly, when I finally made it to the Detroit airport, was picked up outside baggage claim and drove to cargo. I had to wait 2 hours and 20 minutes for the animals to arrive from the plane to the cargo warehouse. There was mail, general cargo, and even a dead human body that arrived on later flights that made it to the warehouse before the live animals. Every other airline that I have ever worked through has treated animal shipments as a priority and made sure they arrived at their cargo warehouses in a timely manner. No one at the Detroit cargo office could tell me that these animals were even checked while I waited in the warehouse. All they would say is that the animals were on their way and they were sure that they were okay. How could anyone know this if they hadn’t even checked on the animals?

    The cost to transport me and these animals aboard Delta airlines from Salt Lake City to Detroit was over $2,500.00 plus the additional $150.00 change of flight fee. For this amount of money, I expect the service provided by Delta Airlines to be exceptional. It was not.

    Had something gone wrong during this shipment due to delays or animals not being checked regularly, the cost to both Delta Airlines and the Cleveland Metroparks Zoo would have been significant.

    I think I should be reimbursed the additional $150.00 fee that was charged. I also believe your management team should take a critical look at the way your employees handle animal shipments in the future. If your company is unable or unwilling to provide animals with the best care possible, maybe you should not accept animals for shipment.


    Sincerely,


    Ken Pekarek
    Animal Care Manager
    Cleveland Metroparks Zoo
    216-635-3372
    kep@clevelandmetroparks.com

    Ken Pekarek, animal Care Manager 6/8/11 6:18AM
  • on a flight from memphis on 6-1-11 no reasons for delay on flight to knoxville i ask a # delta service i was given a 800 sex # very bad servise DL2181844560 delta servise is truly missing the mark SERVISE . THANKS B.LOVE

    BLove 6/7/11 8:34PM
  • I recently flew on Delta Airlines from Buffalo New York to Los Angeles with a plane change in Atlanta. My plane left Buffalo 40 minutes late and the gate personel assured me that I would be able to make my connecting flight no problem. While on the plane I asked a stewardess if she could check the status of my next flight and she said no, but she assured me I would land in Atlanta on time to get to the next flight. Fast forward to arriving in Atlanta, my flight to LA left 5 minutes BEFORE I landed! I stood in line for over an hour in the Delta customer service line only to be told that there were no other flights to LA and I would have to stay in The Comfort Inn at the airport. I was given 2 $6.00 coupons for the food court at the airport (it closed 20 minutes BEFORE I got them)When I asked for directions to the hotel the Delta lady said there are signs to follow. No I'm sorry etc..I was not allowed to get my suitcase so I had no clothes etc for the night. I was asked if I would like a FREE overnight kit, I said yes and i got a crappy plastic cosmetic bag with a tshirt, tooth brush and deodorant. I found the shuttle,(the driver told us he EXPECTED a tip)and we drove to the hotel. I was shocked when I got there. There was 1 lady working the desk in this sleazy hotel. I recieved my room by 1am. When I opened the door I tried to turn on the hall light and it flickered and didnt work. The fire alarm was hanging off the wall, the toliet wouldnt flush and I listened to the hookers outside in the parking lot arguing all night long. I was outside the front door waiting for the shuttle to go back to the airport at 5:15 am and a big Cadillac pulled up and a pimp and 2 of his girls got out and sashayed into the loby. The woman security guard looked the other way.I can't imagine that the hotel Delta puts their customers in is Hooker Central. I am a woman and I was travelling alone, you can just imagine how I felt. Your airport personel were rude, cranky and not at all helpful. And to top it off I purchased something at the Buffalo Airport (after going through security) that I put in my carry on bag and it was confiscated when I had to go through security Saturday morning before I could get on the plane to come home. I paid a premium price for my plane tickets because I got them quickly, this was not a pleasure trip, it was a family medical emergency.I was not impressed with any of the service that came with my Delta flights and I will think twice before I fly with Delta again.The way you address this letter will determine if I fly with Delta in the future. There are alot of other airlines I will look into for my next flight.

    Anonymous 6/7/11 4:43PM
  • After destroying my luggage and virtually laughing in my face after doing so, Delta refused to refund me the baggage fee I paid them to ensure safe arrival at my final destination. Their customer service was anonymous and rude, leaving me feeling completely disrespected and not valuable as a customer. I will not be flying with them again.

    RC 6/7/11 12:19PM
  • I was on your flight from Syracuse New York to Atlanta. I was disappointed that the announcement's thanked the frequent flighers but did not reconize the soldier's from Fort Drum that were on board. I am the parent of a soldier and I think when they are heading to war, they need to know America is behind them. My other complant is half the seats on board do not lean back. Flight from Atlanta to Jacksonville after announcing someones birthday on board, could not understand another word on the speakers. As far as the flight it was smooth.

    Army Mom 6/5/11 6:53PM
  • I am stuck in Rome because Delta has lost my bag after they cancelled my first flight. I have been without the bag for over 48 hours now, have spent hours of the beginning of my trip on hold, and Im rapidly losing hope. I recommend packing light and not checking a bag if you are going to fly with Delta. When I speak to them (after long periods of being on hold) they are very nice but nothing is accomplished and I feel like I am being lied to. This is a nightmare.

    Anonymous 6/4/11 8:24AM
  • to Vegas but did not pay from Vegas to Memphis. Very rude staff told me I had to pay for 2 cases ($50). I pointed out that I had not paid to Memhisand they told me to pay the money or no luggage goes.This complaint proceedure does not work either.
    It cost my wife and I and extra $100 to visit your country-MANY THANKS

    Shaun Duggan 6/3/11 9:00PM
  • i would recommend if your are considering doing business with delta you take a moment to rethink. after all trust is a huge factor when flying. in January i changed my flight knowing i would have to pay some penalties the credit started off as $234.25 when i spoke with the representative she let me know that my credit would be for $134.25 after penalties that is a hit of $100 but i accepted that. (did i mention i changed my flight leaving N.Y due to the massive snow storms that had already delayed m,y flight beyond my control. but the date they rescheduled did not work for me) so now being June 2ND i called delta wanting to use my credit for $134.25 and not only could they not confirm at first the value of my credit but after being placed on hold for more then five minutes i was informed that the credit that started at $234.25 was now worth $23.00 a difference of $211.25. i will never do business with this airline again.

    francislove70 6/2/11 11:23AM
  • I was a passenger on flight 221 from Atlanta, GA (ATL) to Brasilia, Brazil. When I arrived in Brasilia, I was informed that my bags had not arrived. I was given forms to fill out by a Delta airlines agent at the baggage clain area in Brasilia. I left the following numbers that correspond to my suitcases. Upon arriving at my final destination, Maceio, Brazil, I called the number that was provided to me at the service desk in Brasilia. I called at 8pm on Monday, May 30th after I arrived at my final destination. At that time, there was one agent available who was unable to provide me with any information about my baggage.

    I also tried to call Delta in the USA. I was given the information that there was no reference number/record number for my baggage in the system. However, I am able to see online when and where my luggage was checked in. Yesterday, I called the service desk in Brasilia to find out more information. I spoke with a person that informed me that my baggage had arrived in Brasilia, and that he would call back to confirm (at 2pm) which flight my baggage would be on. I didn't receive a call back, so I called myself. It was confirmed that my baggage would arrive on at 12:05am. So, I planned to go to Maceio Palmares (MCZ) to pick up my baggage at 12:05. I arrived at the airport at about 12:10, ready to receive my bags. Upon arrival to the Lost Luggage claim center, I was informed that my bags had not arrived. I was not given any sort of information, justification, or confirmation what had happened with my baggage. I have gone two full days in a country where I do not speak the language, I am without clothes, and I am without personal effects. Not to mention the fact that I was given a phone number to call for information, and when I called, was told I could not receive any information.

    I am urgently waitint Delta's response...let's see how things go...

    codyhapp@yahoo.com 5/31/11 10:20PM
  • My husband is an rather high employee with the federal government. They said they will give us VOUCHERS for our next flight with them. DO THEY THINK WE ARE NUTS! Out of .... 5 planes Justin was too take, ONE was tooo late that he missed the connecting flight and had to wait until the next day (three hours ...delayed to be exact NOT due to weather), The next day his flight to Atlanta was on time, then in Atlanta the next flight was Delayed for an hour and half again NOT TO WEATHER, Putting him home EVEN LATER! Then today they called and delayed the flight an hour and a half to leave, we get to the airport on time to find out they changed it back to its regular time.... and it was boarding when he got there and they would not let him on.He even played the voice mail for them. They informed us that is not their problem. Even thought he did not have any bags to check. Then We had to pay over 400.00 for another ticket... and he got DELAYED over an hour n Memphis.... AGAIN not due to weather. Just not got to Savanna where his classmate BLESS HIM, picked him up at the air port for the hour drive back to their hotels... (which is where his original ticket was meant to land), so he did not have to rent a car. They have to be up at 5am! GO DELTA! All the delays were due to MAINTENANCE ISSUES.... I want to fly in a safe plane but ... if you have that many issues .,... maybe you should be inspected and have a better customer service program. My husband is a Supervisory Special Agent ... he knows many others thanks to this weekend... none of them will be approving flights through Delta for Employees anymore... that is .... more than you can imagine in employees. Fantastic how people stand together. My kids my 8 and 4 months had not seen their daddy in 6 weeks. Do you know how much a baby changes in 6 weeks. I had to tell my son that even though Daddy bought the tickets weeks before that he could not make it home Friday night. I had to sit here while my son BUSTED into tears wanting to know why daddy did not come home and if it was because of him. We had to rearrange our entire weekend. It was beyond an horrible experience. To know so many others were effected. Some trying to get to their homes that had been hit by F4 tornadoes to see if anything was left.

    thejs 5/30/11 10:10PM
  • My husband and I are on official US government business in Berlin. Delta lost our bags and it has now been over 30 hours without a single word from Delta. My husband has to buy new suits because of this airlines inefficiency. We were told in two different airports that our "bags would be checked through" to Berlin though they changed our flights. Of course, not only have they lost our bags, were rude to us, now, have not even bothered to provide an update. We will never fly Delta again. Mistakes happen and we were patient, but really, after this amount of time in a foreign country, someone should have offered to assist us better. Our concierge has been trying for over two hours to reach customer service to no avail!

    Teachandlearn 5/30/11 4:21AM
  • Quality customer service is key to the positive image and success of all major companies. Too bad, Delta doesn't think good customer service is important enough to staff the operations with adequate resources and true 24/7 availability. Waiting in line for over an hour at baggage claim services and 1 hr 18 min to get a call back, and no access to fill in claim forms on line without having first talked face-to-face with a representative is totally unacceptable. For Delta, it appears that Customer No-service is the rule rather than the exception. Shame on you Delta!

    modern_Art 5/27/11 7:06AM
  • They left my luggage in Minnesota and when it finally arrived at my destination, they didn't bother to call or deliver so i had to go without my stuff even knowing it was in town. BASTARDS!!!

    Anonymous 5/24/11 9:27PM
  • I made reservation since january 2011 for june 30th 2011, you put me thru hell you change my flight twice I was on the phone to straightening your mess for hours all what I want to say to you: bad service, bad service, bad service, bad service, bad service etc.....

    from a very angry passenger, I know you don't care.

    Anonymous 5/24/11 4:47PM
  • We paid 20.00 per bag and tipped the guy and guess what, they lost our luggage and 3 days later we still have nothing. I have no money for clothes or anything. My medication for seizures is in the luggage. Delta will not answer the phone or return my call. I don't know what else to do. I will fly Southwest or American. Never Delta again. southwest or american have never lost my luggage and it is free to send it. Delta is horrible. What am I suppose to do. Scared

    hamlin144 5/23/11 2:37PM
  • I KRISHNAMURTHY HARIHARAN,my passport no.J3084735.i visited USA on 22-02-11,while return USA on 15-05-11 from Evansville to Atanlata airport, at that time my carry bag missing at ATLANTA airport flight no.DL5023.My next flight is DL238 ON 15-05-11,I make a complaint before entering into the flight DL238,they told you received your all baggage at mumbai airport.while reaching mumbai airport i received my booked two baggage,but my carry bag missing.then i reported my carry bag missing then they registered complaint in property irregulatory report,my missing carry bag tag no.DL418310.I MAKE A CALL TO MUMBAI TEL NO.02266859174 ON 18-05-11 AND 23-05-11 BUT NO RESPONSE,STILL I MISSING MY CARRY BAG.SO PLEASE TAKE NECESSARY ACTION FOR MY MISSING CARRY BAG

    krishnamurthyhariharan 5/23/11 5:14AM
  • Your supervisiors in your customer service should be fired, they are very rude and unhelpful. Also she hung up and I was unable to do your servey.

    Anonymous 5/21/11 4:15PM
  • I AM VERY DISSAPPOINTED AFTER CALLING ABOUT MY LUGGAGE PROBLEM. I WAS ON FLT#3120 TRAVERSE CITY TO MINNEAPOLIS AND THEN ON TO BOSTON FLT#786. WEDNESDAY, MAY 18TH.
    IN THE CAR WE SMELLED A TERRIBLE FISH SMELL.
    HOME I NOTICED IT WAS VERY WET AND SMELLY.
    SO MY SUITCASE HAD TO BE THROWN OUT. I AM SURE SOMEONE ELSE ON THIS FLIGHT MUST HAVE HAD THE SAME PROBLEM AS I COULD NOT RETURN IN THE 24 HOUR LIMIT. CAN ANYONE HELP ME PLEASE. THANK YOU MARGERY JOHNSON
    CONFORMATION #GK3VUI

    Anonymous 5/20/11 5:47PM
  • On April 27th, 2011, my daughter and I were on our way to Italy flying Delta Airlines from Wichita, KS, to Atlanta, Atlanta to Canada, Canada to Rome, in Canada the carrier change was to Italia Airlines. When we arrived in Canada for the connecting flight to Rome (Italia Airlines) we were running late, due to misinformation given to us at the "Information Booth" by the time we found the Italia check-in point it was too late, Italia would not let us on the plane. We were beside ourselves, asking them for help they did nothing and they were extremely rude. There answer to our problem was to "find the Delta booth and they could maybe do something".

    We found our way to the Delta Airlines booth and we shared our story as to what had happened to us with the kindest, most caring, most concerned travel agent you could ever imagine. Her name is Mary F, she works at Delta Airlines, in Toronto, Canada. She worked for over an hour trying to find us a flight that would get us to Rome in time for our first day of touring. She found a flight that left Canada at 7:00 p.m., arriving Rome in time for us to meet up with the group. Please know what a kind person Mary F was to us, she made us feel that our issue was as important to her as it was to us.

    Keep up the good work, we will fly Delta Airlines again, and we tell everyone what good customer service Delta Airlines gave to us and how "Simply Wonderful" Mary F is.

    Please let her know that the mother/daughter traveling on April 27th, 2011, that were going to Italy to culinary school made it in fine shape thanks to her.

    Thank you again Delta Airlines, a job well done.

    Lynda Cushman

    Lynda Cushman 5/19/11 12:54PM
  • Delta refuses to allow me to change the name on one of two tickets I purchased. I have to cancel one ticket-without a refund and for "credit" for the person whose name is on the ticket-even though I bought it! Then, I have to buy a new ticket for the new passenger. This is one of the biggest rip off schemes I have ever encountered. SHAME ON YOU!

    WON'T FLY DELTA 5/18/11 4:05PM
  • this airline sucks i got home from my trip to find out some of my stuff was missing from my luggage then i call and they cant do nothing after 24 hrs what kind of s**** is this u delta thieves people warning check your luggage better yet fly thru somebody else

    anonymous 5/15/11 10:10AM
  • I had a wonderful Mother's Day weekend !
    Upon returning to SLC from Twin Falls, Idaho on 5/9/11 evening I picked up my CHECKED MEDICAL BAG AND SUITCASE. THE MEDICAL CARRIER WAS SOAKED AND THE BOTTOM OF MY BAG WAS ALSO WET. PAYING THE FEE TO CHECK MY BAGGAGE FOR THIS ROUNDTRIP TICKET, I EXPECT THE BAGGAGE TO ARRIVE DRY AND IN THE CONDITION IT WAS GIVEN TO YOU AT DELTA.
    I promptly went to the customer service counter and showed them why I was frustrated with this soaked medical bag containing my 10 inch sleeping wedge and medical pillow for my disease. "IT IS RAINING OUTSIDE" WAS THE SMART ALEC COMMENT I WAS GIVEN. I told them I would be taking this up with the corporate office. In order to go to bed last night, I had to wash and dry my wedge covering, my pillow case and dry out both of my bags. I made reservations for my family to fly this weekend and quite honestly feel that you are about to loose another customer who has liked flying Delta Airlines. The caustic comment and attitude of your employee is not someone to be proud of.
    I would ask for compensation for the $ I paid to check my baggage and not a voucher.
    Thank you for your consideration in this matter!


    LYNDA N. JOHNSON
    11340 WILLOW BROOK CIRCLE
    SANDY, UTAH 84092
    CONFIRMATION # HJCG74

    Anonymous 5/10/11 12:16PM
  • i drove my husband to jfk today.... as we entered, the signs said "Delta Number 2'' .... also "Delta Number 3" and finally "Delta Departures Number 4" .... we were stuck in traffic on the Whitestone Bridge for 2 hours... so we were last minute ... altho we arrived more than one hour before the flight.... my husband asked the attendents on the sidewalk if number 4 was correct.. they said "yes" ... so i left... later, he learned that he should be at NUMBER 2... he got a shuttle and JUST made the flight.. WHO NEEDS ALL THIS STRESS... EITHER CHANGE THE SIGNS AT JFK... OR ALERT YOUR CUSTOMERS WHICH OF THE THREE.... 3.... NUMBERS THEY SHOULD FOLLOW... 2, 3 OR 4... WHAT THE HECK ARE YOU GUYS THINKING!!!?????? NEVER HAVE THIS PROBLEM WITH OTHER AIRLINES.... SUCH STRESS!!

    Anonymous 5/9/11 7:13PM
  • We were going from Indianapolis (7:15 a.m.)to Rochester, MN. In Minneapolis we boarded the plane to Rochester, then unboarded--cargo door problems. (11:50 a.m.) Two more planes arrived to make the flight, with both being taken away unflyable. 1:20 p.m. told all flights that day were overbooked and were given a voucher for a night in a hotel for a flight the next day. On our way to Mayo Clinic--could not wait. Were given no compensation for the unused tickets due to their stupidity. We had to take the shuttle to Rochester, MN for 50.00 each. Plus were not told how to get our luggage in Roches-ter. They said nothing about getting a lugage voucher at terminal when all flights were cancelled in order to have our baggage delivered to the hotel in Rochester--it was on a planes somewhere. We had to pay 45.00 to get to the airport in Rochester, MN to get luggage. Only to wait 3 hrs for the next plane to come in as baggage dept. was closed. After numerous phone calls discovered when the next plane came in the turnstyle would stated and our luggage would come back out! 11:45 PM WHEN ORDEAL ENDED! THE WORST SERVICE AND THE RUDEST TERMINAL EMPLOYEES EVER ENCOUNTER IN OUR YEARS OF FLYING...

    Julie 5/9/11 10:46AM
  • Delta connecting flights from Houston was delayed due to weather, however arrived into the airport terminal in Atlanta at 530pm. my party and I hurried to the C50 gate to board the plane at 546 exactly however the plane had left. When connecting flights are delayed it would be courteous to delay the flights a few minutes to allow time to reach terminals for boarding. This placed myself and my party in difficult situations because we were business traveling and had no means to change travel plans.

    Anonymous 4/28/11 4:44PM
  • I purchased a ticket from delta and wanted to change my date of flight, when they told me it wasn't possible. Because I had purchased a "special" ticket. Now they had no prove of this, neither could I recheck this in my history. No valid PROVE.. I had to wait 1 hour on the phone for that....they charge to much and are not flexible at all. I was a member of delta for more than 10 years and I get this....I feel like they want to lose valid costumers...So no matter how many they had...
    THEY JUST LOST ONE....because i am never flying with delta again.....

    Anonymous 4/27/11 9:28PM
  • No thanks for nothing. In a complaint I sent to Delta I got back a CANNED response with no satisfaction. In there own words; They get so many complaints that they treat all the same and basicly do nothing. see you on the WEB.

    A voice shouting in the wilderne 4/26/11 10:24AM
  • My wife & I had a scheduled flight (5045) out of Fayetteville NC to Atlanta Ga at 2:07 PM.5045 was still in Atlanta underging repairs, three other flights arrived from Atlanta and departed booked full. We finally departed at approx. 6:30PM. On arriving at Atlanta there were two connecting flights leaving one at Gate D13 and one the other side of the airport.We had earlier been put on a standby out of Atlanta to Little Rock but with only a short time we had to make a choice on which one to take a chance on since the last flight scheduled for 9:45 to LR was fully booked and later cancelled. We did attain separate seating an d arrived li LR at about 11:30 PM. I had missed a meeting and my daughter and her husband, who were picking us up, also missed an engagement. Not only that but we had no time to eat anywhere until arriving in LR. Fayetteville NC only has dispensing machines and had to run to terminal in Atrlanta. We feel we should receive a couple of $250 to 300.00 vouchers for this disaster of what was supposed to be a fun trip.How can your airline run without a few backup planes especially for fully booked loads. I do agree that on leaving Atlanta at such a later time there was some bad weather but all that ocurred later than we would have ever been. It looks like since our flight was delayed that the next flight to Atlanta would've been ours and then other flights would only be delayed approx. one hour but since this would add to your total delayed flight passenger total you chose to punish our flight. What a shame. I may contact Sen Richard Burr with some comments on this.Please contact me.You have my e-mail address with your response!!!

    sandman049@aol.com 4/20/11 1:30PM
  • First of all I do not appreciate your customer service hanging up on my husband.
    My ticket number is 0067874748452.
    I would like to know how in the world you can charge us for a third bag (overhead bag) when it meet your requirements in your folder.In Dublin Ireland they said the plane was smaller & it would not fit & it would cost us $55.00 euro. We flew from USA to France to Ireland with no trouble. So tell me how come we are being punished because now the plane is to small. As far as I am concerned,this just a complete highway robbery.You obey the rules yet your airline can just go ahead & say tough luck we will do what we want & you have no say & just pay up!!!

    Elaine Flinn

    Anonymous 4/19/11 3:12PM
  • Round trip ticket, scheduled in advance, 2 hour arrival time. Follow all the rules. Flight delayed due to mechanical problems. Miss connecting flight. Able to catch the last flight out. Customer service grade "C".

    Return flight. Arrive 2 hours prior to 6PM flight. Agent very congenial. All's going well. We discuss I need notified prior of any problems due to business the following morning....leaving open the option of another flight on a different airline. 5:40, all is well. Agent announced plane's landing and we will be boarding. Within minutes the mood changes. Not good. 6:15 notified someone has vomited on the plane...they are cleaning up. fyi..vomit..and me...not good. We finally boards the plane...VOMIT in the air, vomit in the seatbelt's the entire row 8, my seat row 9...I tried to convince myself I could limit breathing...to make my connecting flight in Memphis. Vomit in the air and a wet floor...I have 20 minutes to make the connection. I ask them to call and notify them I will run if necessary. "Ahh no big deal...no hurry!" Needless to say within a few minutes the connecting flight was airborne...wow how special to be on a flight leaving a few minutes early...with empty seats...how often does that happen??!! I was handed a $6.00 voucher for a meal and shuttled to an airport hotel. I arrive, unpack, began making calls and oh by the way...the menu in restaurant starts at $8.99 for appetizers...So another $20.00 out of pocket expenses, a day of important business...very important. I prepare to shower and call it a night and the dead bolt is missing. I call the front desk and they say we will send an engineer...almost laughable but in the meantime at midnight I moved to another room. Missed a days work, meeting and the cost of tipping the minimum wage workers outside the airport..who may I add were very kind.. and meals.
    WARNING...read an article recently, "Delta Airline Workers being taught to play nice." That 8 hour course didn't work out for you CEO Richard Anderson.
    I will NEVER fly DELTA AIRLINES again.

    Terri 4/18/11 9:49AM
  • worst airline ever lost my luggage and didnt care, asked what colour my luggage was i told them black and white only to be told that wasnt acceptable it had to be either black OR white? after numerous calls to rude customer service representatives my bag was found three days later (after initially being told it wouldnt take longer than 24 hours!) as i was on my way to vegas the next day i asked when it would get to me the answer was well in the next 48 hours.....i had to pay $120 in taxi fares to go collect it from the airport at 11.00pm. would never fly delta again ever!!!!!!!

    Anonymous 4/14/11 8:38PM
  • Long story short, if they damage your luggage deal with it right away at the airport if you can. While the Delta form says days, you really only have hours, 24 according them after the denied my claim filed with time according to the form, but not to their policy. So watch out and don't believe everything you read from Delta.

    cj 4/11/11 6:30AM
  • I traveled on Delta Airlines and I have a story. I am standing in Atlanta airport Friday night, after a long flight, after a long week of meetings, I notice my bag is not showing on the belt. the only bag left is one that is all taped up, because they zipper heads are missing. Yep, you guessed it, after looking closer, I see it is my bag. My ride is leaving and I am too tired to deal with it. Besides, I figure Delta already knows they tore up my bag. I am busy the next day, so on Sunday I print out the claim form and send it in. The form clearly states I have 30 days to submit the claim. After a week or so I get an email asking for the same information I have already included on the form; I resent the information. After a few days I get a note, sorry we only process claims filed within 24 hours. I explained the form says days and the return email says to be fair to the passengers they can only do it if within 24 hours. It seems that Delta and I use the same definition of fair.

    CQJR 4/11/11 6:26AM
  • I travelled last 1 April 2011 flight number DL148 seate number 45A and 45B. One of the stewardess working at right hanside FWD cabin was very rude to me by ssaying the seat nuber 45 DEF were allocated to cabin Crew seat. I told her I will move after take off. She shouted with finger pointed at me me that I have to fo back to my seat which was 45A. I was very emabarassed the way she spoke to me. After awhile one PAX offered his seat to us 44 A and 44 B. And I explained to her that these seats must be labbeled as crew seat inorder the PAXS will not occupy. Just inform you I was a flight Purser for Emirates Airlines which is one of the Best Airline in the world I did not trained my crew to be rude to PAXS. And flight was only 6Hrs and 18 mins. The stewardess I beleived must go for further training on how to speak with pAXS. Safety no one was checking the cabin before Takeoff. One of the PAXS was alreaddy sleeping lying on the seats before take off. No one collect the empty cups during the flight. No one clear in the cabin. The crew grooming was very poor not acceptable at all. Their hair was on their faces while they touched the food not hygeinic.

    shirley 4/9/11 11:47AM
  • On March 31st my husband and I were delayed going to Boston. We had to sit on the tarmack for 2& a half hours due to the weather, I understand that there are always problems due to weather but because of this we missed the connecting flight in Washington We were sent to the gate which we were supose to be leaving from only with along three other families were told well you are not on this flight that we missed our original flight and we tried to explain that we knew this but it was not our fault and after num erous times trying to get this point across we wer finaly booked on the next available flight which left in 15 minutes but was going to be delayed because they were still preppping the flight so we sat down a my husband is disabled. This becomes a very long story so I am just going to say that this was the worst experience in a long time and I would NEVER fly DELTA again

    Anonymous 4/8/11 8:53AM
  • I lost my tickets due to the lady at desk holding us up, yes i was late checking in baggage but we could have checked this in at area by plane intrance, she seemed only interested in charging us an additional 1000 dollars verses any solution, never ever will i fly with delta again, i was told before flying they are bad and i said surely not but these people are right its the worst

    casuiter02 4/6/11 6:00AM
  • This a copy of the letter I sent to Delta.

    April 5, 2011

    To Whom It May Concern:

    After one sleepless night and consideration of the situation that just occurred regarding my mother and International travel with Delta Airlines on April 4, 2011.

    My mother was scheduled to leave CVG airport on Delta flight 6825 operated by Comair. That flight was late leaving and arrived late and she was unable to make her connecting flight. Another issue was that I spoke with several different Delta personnel regarding my mother’s flight up to the departure.

    I believe you need a history of my mothers travel to fully understand what issues this has caused us. My mother has traveled to Germany for the last 40 years to visit family. All of our family is located in Germany and for at least 98% of that travel has been with Delta. I always make her reservation up to 4 months in advance of travel in order to ensure her seat assignment. The other thing is my mom is 71. Even though I make the reservations early, the flight usually changes before scheduled departure and I understand that circumstances occur when scheduling a flight that far in advance.

    From the time a made the reservations and the actual flight took place, I spoke with Delta on at least 4 occasions regarding seat assignment and to communicate the fact that she would need someone to help her get to the next connecting flight. Each Delta representative I spoke with reassured me that would not be a problem. Seat assignment is a big issue and when they get revised I always call to make sure that she has the seat that was originally assigned, or one that is close to the original. I have always found, for the most part that the Delta representatives I speak with try and do the best to accommodate our needs. This time however, I did speak with one representative that informed me, and I quote “If I could give everyone the seats they wanted it would be a happy world”. The second quote was “That is the risk you take making the flight early and most people make flights early so they receive a cheaper flight”. Well, in today’s economy $1400, 00 is not cheap. By the end of the conversation, I informed the Delta representative that she sucked at her job and needed a new one. After consideration on my part, I should have not handled the situation in that manner. The excerpt above is small part of the entire conversation.

    After giving some thought to what had just occurred and understanding what customer service is all about, due to the fact that I work in the quality field. I called Delta and requested a Supervisor. During the conversation with the Supervisor, I was informed that what took place during the conversation was my fault due to the comment I made. Figure that one out, considering the comments made by the representative.

    As for the issue at hand, this time it required 4 phone calls even before the scheduled flight and each time I was reassured that someone would be there to help my mother to the next gate. As for the issue that occurred. My mom was unable to connect with flight Delta 142 due to the late arrival of flight 6285 and no one was there to help her to the gate. To say the least, she had to connect to a flight to Amsterdam and endure a 5 hour layover before connecting to Frankfurt. At least some kind gentleman helped her with this, or I hate to think what might have happened when my mother was stuck in a strange airport with no one to help her.

    When I was notified, by the gentleman helping her of the situation, I called Delta. During my conversation with Delta I was informed that on all of her flight it stated “Meet & Greet”. When I ask why no one was their, the representative had to speak with a Supervisor. I was then informed that “Meet & Greet” was not guaranteed. I was also informed that I could have paid extra to ensure someone assisted her with arriving to her next gate. I was also informed that if needed a wheelchair would be made available, due to a disability.

    At first I was silent, at no time was this information ever made available to me. I would have happily paid extra to ensure my mothers travel. The representative I spoke with was also not aware is the process.

    This whole ordeal brings two issues to the front. The first being that at no time did Delta take into account the delayed flight and how that flight would effect those people traveling and the connecting flights with other Delta flights. The second issue is that Delta personnel have not received proper training of procedures and processes. If they had I would have been aware of my options when speaking with Delta.

    You know, in today economy, you would think that customer service would be the key to a struggling airline, with record losses in the past. As a consumer, and most consumers I am sure feel the same way, are willing to pay more money if the service is there. For some reason today’s companies have lost the ability to see that. Most people are fair and if given the information they will be more likely to use the company that provided service. Maybe not everyone, but I bet the majority of people would. I am not an unreasonable person. I do however believe that when someone tells me they will take care of an issue, I expect that issue to be taken care of.

    Given the amount of travel that elderly citizens conduct throughout the year, you would think a company would want to ensure the safety those individuals.

    In the future I believe we will look at other options when scheduling flights. I will also plan to start posting our experiences with Delta, so everyone is aware of the type of service they can expect when traveling and hopefully help them make a informed decision when making flight plans.

    One more note, during my sleepless night worrying about my mother, I did notice that Delta and Comair were ranked the worst in airline related experiences. I fully understand why.

    Sadie May 4/5/11 6:56AM
  • what? why wouldn't there be a Phone number too call for flight info?????????

    Anonymous 4/3/11 8:10PM
  • My recent trip from Fay. NC to AEU was a good flight, but the attitude of two employees aboard this flight made for an otherwise good flight. I understand workplace stress, but I also know what good custumer service is, it was not shown by either one of these two employees.

    Anonymous 4/1/11 7:52AM
  • we have always used Delta and search to make sure we fly Delta from layover to layover. We have always had a good experience with Delta till last Wednsday afternoon. We were late loading and the plain sat on the field for one hour. this made the flight late. i had to sit on the plain for 2 hours with a bad back which causes leg cramps and my pain med was in my checked in baggage.

    don 3/31/11 7:22PM
  • To Whom It May Concern:

    The plane was having trouble when it flew in earlier that day from Minn. It took them until 5:30 pm to order the part from Minn. delaying us 2.5 hours. Then incompetence came into play someone in Minn. forgot to put it on the plane delaying us anouther two hours. Now, we were going to get out at 10:30, only when the part arrived they didn’t have the tool, so they said to put it on and had to wait until the part came in from Atlanta, GA. It arrived and the crew boarded at 12:30, positive thoughts started to arise. Only to be dashed to the ground at 1:30am. Saying that they had been there too long and couldn’t fly. Like they didn’t know this 2 hours prior so we could have at least had a good nights sleep. If they were out of time at 1:30 then they should have known it sooner. Then they send us all to the same hotel. It took some people until 4:30 to get checked into the hotel. After all 230 people arrived at once. We were told we would fly out at 9am Friday morning, so we arrived at 8 in time to check our bags and go through security. Only to find that someone had failed to call in a new crew and we had to wait until the crew we had last night had their adequate rest and we would try to be out by 12-1pm. And yes we were given meal voucher the night...no morning prior only to have the hotel coffee shop say that we would have to go stand in line and get hotel vouchers for them to use. At that time no one wanted to stand in line again and decided to pay for our coffee and breakfast ourselves.
    Then we had to stand in line hours prior to our flight again,because they changed the flight number and we all had to be checked in again. It literally took me standing in line 2.5 hours to get checked. We finally took off between 1:30 and 2pm.
    On our arrival we went to the gate that had departures to Kauia, as we were told to do, to find we hadn’t been booked through on any flights. We were sent to the front desk to talk to a supervisor, his name was Eddie! I have never been treated with such disdain and disrespect from anyone in my life. There was an older lady with me who was in the same predicament that I was in and also a gentleman with his two sons and another older lady in a wheelchair. He was close to the end of his shift and was clearly annoyed to have to bother with this situation. Our luggage had already been flown to Kauia, so we were without anything to spend the night. He abruptly dismissed her to a motel with a cab voucher and $12 meal voucher. I told him I wanted to get to Kauia tonight and to figure it out. He took my boarding passes and disappeared behind the doors and left us all - (my son, husband, gentleman and two sons and myself)- standing out there for over and hour. Finally we sent a front desk work back to see what was going on after we had explained the situation to her. She came back out and as she was walking out he basically told her to mind her own business and leave. She said she was sorry and that we should say something about his behavior. After another 45 min we asked another worker to ask the supervisor to come out and address us about the situation and Claire came out and asked what she could do to help. Eddie had gone off duty and had failed to mention us waiting outside for him. She was appalled and said let me see what I can do. She eventually got the 3 of us off on a 9 o’clock flight. I’m not sure what happened to the other threesome. He was ready to give up and get a motel. He was one that didn’t get checked in until 4:30am at the motel. After we arrived in Kauia we had to find our baggage which had been locked up and the attendant was gone helping a lady in a wheelchair after close to an hour wait we collected our bags and went to find a car rental that was still open. The one we had reservations with was closed, so we paid for two days with them without using their car at all. Then we had to be shuttled to the lot with luggage in tow to retrieve the car. Eventually traveling to our hotel past midnight to check into our motel that we had now paid for, 3 nights that we hadn’t been able to use. We had already scheduled events and we couldn’t get our money back but we could reschedule. We rescheduled our departure with Alaska Airlines to leave a day later since we already missed two full days of our vacation. It cost us $100 each to reschedule our flight, thanks to your incompetence. Needless to say we will more than likely search other airlines for flights before we look to you again. We are expecting to be reimbursed by your company for 3 nights in our condo, $300 for rescheduling fees, $ 250 for meals incurred at the airport- sorry $6 does not cover a meal, and compensation for our distress and discomfort.
    Thank you for your immediate assistance with this issue.
    This letter is being sent to every entity of Delta Airlines, and will continue to be sent to various forms of media ie. Facebook, Twitter, Linked, newspapers, radio, and any other form of public media, until I feel you have at least made an effort to compensate me for the disastrous trip to Hawaii. We lost three nights in our Condos @ $340 a night X 2 = $2040 , Car Rental lost $278, Rescheduling of flight to not lose event down payments $300. Mental distress = Priceless.
    Thank you again
    D.C. from Oregon

    D.C. from Oregon 3/29/11 5:17PM
  • The baggage service is less than adequate. We had a flight from Atlanta, GA on 3/27/11, our baggage did not get loaded on our flight which was late leaving to begin with. When we went to the claims office we were told we would have our luggage Mon. 3/28, it is now 3/29 at 3PM and we still have not received our luggage. Customer service has not been real helpful. I do not recommend checking luggage with Delta. I know why all of the passengers on our flights had carry-on luggage. The $25 charge we paid on each of our bags was not warranted. I am definitely asking for a refund.

    Liz 3/29/11 2:07PM
  • I sent pretty much the same message below to Delta and in the box where they ask, “would you like a reply via email?” I checked NO. Well, in my email today Delta sent me a $50 credit voucher, no note, just the voucher. For what? I’m not the one they failed, it was the Mom! Not surprised, since they did not have time to help the single Mom struggling with two kids, why would they actually read the email and address the issue. Just another Delta band-aid. I’m going to print it out, write void on it and send it to the CEO, Richard Anderson.

    Anonymous 3/29/11 2:42AM
  • I flew from Orlando to Atlanta on March 25th. Sitting outside before my flight, a young lady approached me with two very small children, it was her first time flying and she was clearly nervous. I answered a few questions for her and as she walked away, I asked myself "should I have offered more help?" I was so tired after a long work week, I did not. She should be okay I thought. As I exited security, there she was struggling with a baby in a stroller, three canvas bags, her purse and a young son who was not in the mood to listen to his Mom. She looked a bit lost as she went toward the train to take her to her gate. I helped her get on the train, it was 5:10pm, her plane was leaving at 5:30pm and I knew she had no idea that they were already boarding. I told her she needed to get to the gate right away and offered to help her get there. When we got to her gate, I approached the Delta employee behind the counter and said "I just met this young lady, she has never been on a plane, has two small children and may need assistance" It was close to departure, it was busy but I NEVER expected this response "Well she is pretty much on her own, we don't have the staff to help", with the tone of voice and attitude of a Delta employee clearly out of patience for the day, I was shocked. I turned to the young lady and offered her as much advice as I could since she would have to change planes in Atlanta and that is no easy task for anyone, least of all, a young Mom with two children and no experience in ANY airport. I watched as she struggled to get her boarding passes out and ran after her son who had made his way to the window to say he wanted “that plane”. I told him it was his plane and he should stay close to his Mom and that she would need his help to get on the plane. He ran back to her, grabbed the stroller, turned and looked at me and with the most innocent smile and said “bye”. I walked away with an ache in my stomach for her, knowing how nervous she must be. Then it clicked, I was going to Atlanta, I walked back to the counter and asked if there were any open seats, hoping to change my flight so I could offer her more help. I was asked if I was a “member” of some program, I said no and was told there are no seats. I flew back to Milwaukee through Atlanta and hoped she and her children encountered someone else like me, a stranger that could help since Delta “does not have the staff to help”. The recent article "Delta Airlines Workers Are Being Taught to Play Nice: What to Expect" talks about Delta employees receiving one day of training, unfortunately, too late for the young lady I helped and clearly Delta needs more than 8 hours to train staff, not only on service, but compassion as well.

    Anonymous 3/28/11 3:51AM
  • I have been a Platinum Medallion member of Delta for several years and have seen how its service has deteriorated. I have far too many unpleasant experience with Delta to enumerate. This year I finally decided that I will no longer fly with them and had my status matched by Continental. The difference can be seen just by calling their customer service. Continental's customer service agents are helpful and accommodating while Delta's are rigid and uncaring as if they are there to give you a hard time.

    Anonymous 3/26/11 8:25AM
  • Flew from Wichita to Atlanta to Greenville, SC. After 2 fights canceled, no reason provided, and the two I did make being late, I did arrive 27 hours after I was originally scheduled to. Missed a full day of meetings. On trip back, two delayed fights, again, I finally get into Wichita, late, and we had to wait for 10 minutes short of the terminal, waiting for the ground crew to come out and guide the plane to the gate. Delta's response, oh, were sorry, here is a $100 voucher. My time, and missing a day of meetings is worth more than that! No thanks, no way will fly them again!

    Birddog 3/25/11 7:41AM
  • I have had some mix experiences flying with Delta. However, the people that I have usually talked to are fairly helpful and understanding.


    Today I called Delta to request assistance for my mother as she is travelling alone and will be needing some wheelchair for her upcoming (international) flight.

    When I gave the confirmation number, the Delta Intl CSR said that it needs to be re-booked through the travel agency where we originally bought the tickets from. I have told him that we already received an email from Delta with her new flight status. We have had many phone calls between the agency and Delta, including F2F with Delta at the airport. He continued and insisted that we still need to rebook it as they can not help me. Clearly disregarding the email that was sent to us (by Delta) with her new flight.

    Her original flight was cancelled due to her health conditions. After going back and forth with Delta and the travel agency, a new flight was scheduled for her. The agency was unable to do anything. At the end, it was Delta that had the last say and issued the new flight.

    I understand that frontline people are limited to what they can do to service their customers, most especially if the tickets were bought thru a third party. However, the level of service should not be different. Certainly my interaction with this Delta employee was very poor and just adds to Delta's unfriendly and cold image.

    There are good employees at Delta and unfortunately, I have encountered someone today, March 24, 2010 that was interestingly bad enough that I have to share.

    For now, my next step is to straighten my mother's flight thru the agency and hopefully, Delta will be receptive and will be helpful =(

    j 3/24/11 1:18PM
  • When flying out of Minneapolis to San Antonio plane left on time but 30 min. into flight attendant said that both bathrooms were out of service. well what happens when a full plane of people needs to pee? When getting back to MSP our confirmed seats we were told were sold to someone else (over sold) lucky for us other Delta planes were late and we got on because other people missed this flight. Come on Delta when you have 60 seat how can you sell 65. Time to go back to school for mathematics

    Anonymous 3/24/11 8:28AM
  • We have had the worst time trying to buy a ticket on Delta. The new credit card security that verifys it is our card does not work. It kept saying there was a problem with this credit card, not so. Spent time talking to someone on the help line who was overseas. He tried and tried and then said he needed to call me back last night. That never happened. More time today. We have spent minimun of 2 hours trying to buy a ticket. Unreal. I would never bother with Delta again after this experiece. My husband who is using sky miles is having his own nightmare. The comuter is changing numbers and lowing him out at the end of entering all this information. So frustrating!

    Anonymous 3/23/11 3:02PM
  • I recently flew DELTA with my granddaughter and we had an awful experience.
    The flight was delayed for over an hour, and we were not kept up to date with the problem/cause of delay. This resulted in family members driving around waiting for flight for over 2 hours. They checked flight status before going to airport and it said "no delays, flight on time!"
    Delta allowed most customers on flight home to bring all their luggage aboard instead of checking in luggage. I followed the rules and paid $100.00 for baggage. Delta employee's said nothing to the customer's that were bringing all their luggage on board. This is unfair! We attempted to call the flight attendant's several times on flight and NEVER once, did an attendant respond. I guess they were having a "private party" in the wings of the plane.
    The worst part is, when you make a complaint, you will only receive a lengthy "sorry letter" It's pathetic. Delta refuses to make things right, which is why they have the lowest rating for customer service and delays! WARNING: DON'T FLY DELTA!
    ABSOLUTELY NO ISSUE RESOLUTION WHATSOEVER!!

    lexiegram 3/22/11 5:34PM
  • Delta airlines lost my wife’s (Linda Trawick) suit case and when it finally caught up with her there were shoes missing, purses and jewelry. They have partially paid for some of the missing items, but we had to submit another claim and we have been waiting for several months now. Why haven’t they got back to her yet? I will not let this go away. Other people in Orlando area have had the same thing happen to them and got ahold of Channel 9. After that was done the person got missing items paid for. Why is it we have to go through so much trouble when the fault is at your end? If you would hire quality people you might not have this problem. Going thru peoples bags and stealing. Not good. Please check your records and get back to my wife.
    Sincerely,
    Her Husband.

    Mike 3/22/11 12:02PM
  • I will advice anyone to Never fly Delta.. They checked in my 85yr old mother who is also Handicap to only find out that they had sold her expensive seat to someone else, she did not miss her flight or came in late and when i called the customer service line i was basically told to pay a extra 175.00 for penalties besides the 496.00 (one-way) that was already paid..I WOULD'VE NEVER IMAGINE A AIRLINE TO BE SOO UNPROFESSIONAL FROM THE AIRPORT STAFF DOWN TO THE CUSTOMER SERVICE MANAGER!!! WITH ALL THE MONEY THEY CHARGE US SHOULD BE USED ON GETTING THEY'RE STAFF BETTER MANNERS AND BUSINESS TRAINING.

    Anonymous 3/22/11 10:27AM
  • i will never travel delta anymore my luggage was dealayed and now i am tring to lodge a complain cant even get to they are rubbish

    faz 3/22/11 8:40AM
  • It took 10 hours (should have been 4 hrs) to fly from LAX to Helena,Mt yesterday due to a missed connection in Salt Lake because the LA plane did not leave on time. Landed at Concourse B at 3pm and the Helena flight left from Concourse E at 3:15pm No trams to ride so it was hiking a ridiculous distance to Concourse E. Missed the flight and was put on standby until 8:15. The reward? a $6 "lunch" voucher. After complaining, got another $6 voucher - have you ever had dinner at any airport for $12? My rating for Delta on a scale from 1 -10------ZERO! Will NEVER, NEVER fly Delta again!

    trudy 3/21/11 3:21PM
  • Delta is the most unhelpful airline that I have dealt with. They do not have the same flight that they and NorthWest had or have for the past ten years. No early morning fights to MSP or Cities that serve the 1000's of fishermen that make connections thru International Falls to Canada. In trying to get help they onlys say "WE DO NOT KNOW". Please post the flight for a longer period than a month and be a little more receptive to trying to help us get information.

    Irrated With No Help 3/21/11 2:24PM
  • my flight to manila last march 16 is bummer like i was not aware of charge of 150USdollar for my excess baggage as your frequent flyer,. i was the first customer been check in ,.is that always delta treat of there frequent flyers,., i want clear explanation to that,., the counter told me if you want to descuss this question write to delta,.,

    favor 3/18/11 7:09PM
  • It seems every time I fly Delta, I have a problem. I have try to contact a LIVE PERSON, I'm told Delta is to busy, CALL BACK LATER. I would like to talk with someone, but I have tried for two weeks with no succes. I will never fly delta again!!!!

    Anonymous 3/15/11 1:04PM
  • Recently, my mother flew Delta. She is disabled and arrived to the airport with a very expensive, special order wheelchair. She stated to the Delta employee that it was a personal wheelchair. He put a tag on it without ever giving her a receipt for it.
    When my mother landed for a layover, it was discovered that the wheelchair was never loaded onto the plane. She was told that it would be flown into the final destination.
    Three days, numerous phone calls and a few e-mails later, we have not gotten anywhere in regards to locating her wheelchair.
    WHAT HAPPENED TO TAKING CARE OF THE CUSTOMER ESPECIALLY A DISABLED CUSTOMER?

    Amanda 3/15/11 12:18PM
  • This brief email is a compliment about the services I received from Delta Airline. My family and I sat at the airport for hours before we was notified that our flight from New Orleans to Philadelphia with a lay over in Memphis was cancelled. This was an enormous inconvenience because I had a committed engagement scheduled for the next day. Delta airline attempted to accommodate me and my family with flight, hotel and food vouchers; however I feel that was insufficient. Our flight was rescheduled for March 13, 2011. Our seats were located on the last roll which was located by the bathrooms. On the entire trip we had to endure the horrible smell of urine. Our lay over flight from Atlanta to Philadelphia was less then perfect as well. I was rudely addressed by a flight attendant name Caren when I ask for a seat change. The supervisor, David, apologized for her rudeness and offered me a comp. drink, which I declined. In closing, I am less then pleased with Delta Airlines. I will not say that I will not utilize you company again; however, it will not be my airline of choice.

    A very unhappy customer,

    Anonymous 3/15/11 5:42AM
  • I found Delta to be very difficult to work with, their people unfriendly and unprofessional. The didn't offer any help or support when my wife and I missed a flight because of the plane's late arrival, the electronic board showed the wrong gate. We along with 8 other people on our flight missed the flight by 1 minute and they would not reopen the door. Then we had to rent a car and drive over 350 miles in a rain storm. The delta customer care doesn't allow you to speak with a person, just the computer.

    Beachbum 3/14/11 6:44AM
  • I experienced extremely unprofessional behavior today by a Delta Customer Service agent at Richmond International Airport. The agent clearly misused his authority. I have filed a complaint with Delta.

    Anonymous 3/13/11 8:21PM
  • Since baggage service is now a paid service I expect the same level of service for my bags as I do for myself. Number 1 my original flight was delayed. I may look past this, but the flight the next day my bag is supposedly on was delayed also. This is not a coincidence, but indicates a poorly run airline. Number 2 I was told my bag takes 4 to 6 hours after arrival for delivery. This is a completely unacceptable schedule. Number 3 I cannot get to a live person at the airport to discuss this issue. The only contact is for a call center in who knows where. How can you expect someone not even remotely in the area to handle to situation properly. Upon making contact with the call center the only information I received was form responses. In other words the person is only going through the motions to get me off the phone and proceed to the next caller.

    I have flown numerous times for work. Lately I have flown with Southwest, American, Continental, and Delta. All within the last 3 months. By far Delta has provided the worst customer service and had the most issues. Issues arise, but how a company handles the situation speaks volumes. My last flight with American there was problem with my luggage. The difference is that the company handled the situation professionally and I was actually able to speak to a "live" person at the airport to ensure the process went smoothly.

    I rate Delta the worst out of all of them and will no longer be booking flights, work or personal, with Delta in the future.

    Joseph Ryan Shy 3/12/11 10:13AM
  • I am very extremely disappointed how Delta employees talk to their customers. They care less if you lose your luggage. And worst if you are flying stand-by! They talk to you as if you are stupid!! I am totally upset. Are you training your employees how to be polite to your customers?

    Anonymous 3/11/11 9:29PM
  • I fly weekly for business purposes. This last week, my flight was delayed out of Omaha into Detroit by 30 minutes. The pilot was not able to make up the time, and we arrived to our gate 30 minutes late. We sat at the gate for another 15 minutes before the land crew were gathered to usher us in. I managed to get off the plane with about 15 minutes before my connection flight departed from concourse C64. As I exited the plane the GA told me that she would call the c64 gate to let them know I was on my way. After running luggage in tow the distance, I arrived with an additional three other passengers, as the gate agent closed the door. We were told that Delta never holds a flight ( I muttered the words this is shi*ty) which elicited a threat from the GA that if I said that again he would call security and have me arrested. As it turns out the next three flights out were over booked and we could not get on another flight until the next morning. I had to rent a car and drive the distance from Detroit to my final destination.
    As I mentioned, I fly weekly and have exclusively used Delta. My approximate contribution to their bottom line is in excess of 80,000 annually..Guess what Delta...Not anymore

    Anonymous 3/11/11 7:27PM
  • I bought 4 tickets for diferent days, returne flight 3790 from Regan Natl June 25, 2011 conf. HIXDZ9 was canceled. from another ailine for the same day bought replecement, (cheap tickets were sold out) the ticket cost $330.00 I receved refund for 257.90 please compensate me for the $72.10 it was not my fault the airline canceled its flight. I tried to call, but no one seems to answer. Thanks elly gross grelka@aol.com

    grelka@aol.com 3/11/11 9:53AM
  • I was disgusted at how Delta treated me after losing my bag and returning it 4 days late and then missing so many valuables. It has been almost 6 months and I have still not been paid out. Be very careful when choosing this airline.

    Anonymous 3/10/11 12:27PM
  • I am a citizen of the Cherokee Nation. My dark Complexion and black hair has never caused meany noticible effects untill 3/4/11 while on board Delta Airlines Flight 1540. I am a seasoned air travler. I generally select a seat by an exit, for rapid egress in event of emergency. I was holding the Emergency Information Document when the Flight Attendant Anthony began the Inflight Safety Information Preflight "Briefing". Before He started the "Briefing" he pointed his right index finger directly at me and in a commanding tone of voice, in a louder than necessary volumn, demanded ?"Hay YOU! Do You speak English? When I inquired as to the reasion i was the only one questioned on English Language communication competence.
    He replied that he had the right to do anything he thought right to insure passenger safety and could ask anyone anything he wanted to. If they did not like it, Tough! Through the remainder of the trip, he treated me as a "second class citizen" When I inquired his last name, he replied it was none of my concern!

    slowjack2 3/7/11 6:36PM
  • My name is Annette Akins. I would like to inform Delta Airlines of my last flight experience with their airlines. I am hoping by doing this, it will help to correct or inform the powers that be of the things that are happening. First of all, on my way to my designated city, which was Detroit, Michigan, I was charged $25 twice for one checked bag. The gentleman at the Greenville, MS airport, (my departing city), ran my credit card twice fro the same bag. He insited that the charged did not take the first time, but when I notified my credit card company, they assured me the charge was deducted twice off my credit card. I informed Delta Airlines and was assured that I would b e refunded the extra $25 back to my credit card, but it has not happened yet. When I call and inquire about the situation now, everybody tells me that they cannot help me. I find this to be very distrubing because I was told by a representative of Delta Airlines that they forward my greviance to a supervisor who in turn stated she would issue the refund. My next concern was when I was returning back to Greenville, MS from Detroit, Michigan. Everything was fine until I reacher Memphis, TN. I was informed that my flight was cancelled due to the fact that there was not a flight attendent available for my flight to Greenville, MS. I was very upset because I had to go to work that next day. Even though you (Delta Airlines) did put us up in a room and gave us vouchers ($6.00) for breakfast and dinner, the dinner vouchers were useless because it was after 10:00p.m. when we got to the hotel andeverything was closed. I feel that it is poor management to not have a flight attendent or a stand-by flight attendent available to cover flights. Had this been done, I would have been home at the designated time and would not have had to miss a day's pay.

    Anonymous 3/4/11 1:11PM
  • My son in law was delayed leaving Kuwit because of plane problems as a result he was not going to be able to leave on his flight they had booked to go see there son. They called Delta asking to delay there leave time to the next day and was told they were sorry and wanted an additional $2000.00 dollars to change there flight from Friday to Saturday. But they would hold the tickets for a year. Since the son is deploying to Germany they don't need the tickets for a trip some other time. This certantly is not supporting our service men and women.

    Rainpebble 3/3/11 10:25AM
  • While traveling from Milwaukee Wisconsin to Savannah Georgia Not one of my flights left on time causing me to miss my connecting flight out of Atlanta and in the end I ended up taking a Greyhound Bus to get to savannah because Delta wanted to put me on stand by for the following afternoon. After contacting Delta with my concerns I was told they were sorry but there is nothing that they could offer me. So I am out $184.40 dollars due to this. I will never use this airline again

    Brujaloca 3/2/11 11:09AM
  • i am going to deploy to iraq in a couple of weeks . i had a chance to go home to be with my family for a couple of days but due to this delay it was not possible. the ordeal started with a rental car in texarkana i drove 2 hrs to shreveport .i got to the airport 2 hrs early.it wasnt until 20 minutes till the departure that i noticed no plane at the gate. so i went to the ticket counter to find out the cancellation of the flight .wich put me in the corner of missing my connection onto cvg. verry dissapointed . compensation for this is in order . weather it will happen or not. i was refunded the ticket money but the inconvience of the 4 hour drive to and from the airport along with the rental and parking expenses i am out

    Anonymous 2/27/11 1:09PM
  • Wait time to long, We have an emergency and can't talk to anyone

    Anonymous 2/26/11 9:59AM
  • Impossible to reach anyone by telephone to inquire about baggage that was to be delivered due to missing a connecting flight in Atlanta.
    One message said to use website and search for reference number given at airport to check status. For 2 days it has said that they have no information on the status of baggage.

    Anonymous 2/26/11 9:16AM
  • I am a person who sends e-mails for positive customer service however the opposite occurred on my recent flight 2088-0n 2/24/11 from Minneapolis to Philadelphia.Firstly the gate was changed and when my partner and I arrived at the new gate we were told nothing was in the hangar-after 45 min.we boarded -then the pilot informed us there was a mechanical problem with the door-shouldn't this have been checked before us boarding? We were told the mechanics had to respond at which point there was no sign of any flight attendants-it appears they were cowering in the back instead of being visible calming the angry passengers and possibly offering a complimentary beverage-no mention of it at all!!! We finally took off about 2 hours late but we paid 120 to a car service to pick us up in Phila. We never connected with them @ our 1:15 arrival time which caused us to wake up my partner's sister to come to our rescue.This flight was totally unacceptable apologies are not enough for us to fly Delta again apparently customer service and satisfaction are not a Delta priority,I will consider another airline for all my future flights!!!

    newyorknut@comcast.net 2/26/11 9:05AM
  • I have never had a more frustrating experience trying to book a flight in my life. After a long time trying to get delta.com to accept my payment, I called the reservations number -- where they wanted to charge me an additional $25 to book the flight on the phone. I refused, and ended up spending another half hour with a Delta employee walking me through the web process. It turns out the problem was on MasterCard's processing end, but what galls me is that Delta could care so little about serving customers that it would rather have someone spend half an hour solving a MasterCard problem than 5 minutes helping a customer book a flight. I then tried to call the customer care number where they were so busy they wouldn't even put you on hold. (Obviously, my call was not important to them at all.) I promise I won't go through this particular hell again. I'll just call 1-800-JET-BLUE.

    Nontanto 2/25/11 12:25PM
  • On 1/22/11 we were having our newest family member, a kitten we named Snickers shipped to us from Utah. We paid for her to be in a climate controlled cargo & even paid an extra $70 for an expedited service called Delta Dash which should have meant she was the first thing off or on the plane. When we got to the airport, we waited, her flight came in at 8:40, they didn't bring her out to us until 9:30. (50 minutes after the plane landed) She was cold, pale, limp & unresponsive & had blood coming from her nose & mouth. My family rushed her to the emergency vet, but on the drive, she passed. The vet pronounced her DOA, she died from extreme hypothermia, she froze to death. Apparently, what we thought was a warm cargo bin, wasn't. When a plane lands, climate control is lost & she didn't stand a chance for 50 minutes in their cargo hold. If for any reason there is a holdup on the tarmac, our animals are trapped, unable to escape the extreme cold or extreme heat in the summer. Our family is devastated & Delta's response has been disgusting. They valued her life at 50 cents per pound if you can even believe that. Life to them is worth no more then 50 cents a pound -- DISTURBING! BUYER BEWARE!

    heatherie 2/25/11 11:05AM
  • I arrived at the airport Delta desk 45 minutes prior to flight. Although I had checked in myself and my bag online I was told I had to check in at the kiosk in order to generate a baggage ticket. I went through the process and saw no option to print a baggage tag but did print receipt. The kiosk help kid was going from computer to computer attempting to check other people's baggage and said to the ticket agent "It's frozen". The ticket agent called out to ask if anyone was flying to Atlanta which I was. When she went to check my bag (I told her I had already checked it electronically the previous evening) she told me it was too late to check my bag for that flight, rebooked me for a flight 8 hours later and told me she "would not charge me $50 because it was crazy here". She offered no explanation other than I had to be there 90 minutes early to check a bag. NOWHERE in in the electronic check-in process did it say that, on the contrary it said minimum time was 30 minutes early with or without baggage. This ruined my vacation plans and I will NEVER fly Delta again. Ever.

    Mike in Rochester 2/25/11 6:00AM
  • On Feb.11 my sister and I had to fly T\to Rapid CITY SD since our brother passed away. Our luggage was lost. We were told it was on the next flight. We offered to pick it up but they said they would deliver it by 2. When this did not happen we called and they were very rude to us. My brother in law had to call another 8 times and was told either it was not there-it was on the van or they had no orders to bring it to us. We finally got at 8 at night. It had our clothing for the funeral in it. I have taken Delta to Europe& have never been treated this way Am not happy with your sevice. Christine M Baliga Bagges #RAPP0022698

    cbdanni 2/24/11 7:28AM
  • On 17 February four (4) of us were scheduled to fly from Kansas City to Myrtle Beach for the marathon. Once we arrived at Kansas City (a two and a half hours drive) we were notified that the flight (DL 1890) had been canceled due to fog in Atlanta. We were booked on a flight the next day. My daughter (who was running the marathon) needed a days rest before running so they managed to get her on a flight to Atlanta that was routed through Minneapolis. The rest of us went to a hotel with no bags since they had been checked to Myrtle Beach. My daughters flight was delayed at Minneapolis due to mechanical problems. She did not get to Atlanta until late the night of the 17th. The next morning (18 Feb.) three of us made the flight (DL 2333) to Atlanta. We got there and met my daughter who was still trying to get on a flight to Myrtle Beach. She and one one other of our group finally made a flight to Myrtle Beach. Myself and my wife made a later flight (DL4991) to Myrtle Beach. Needless to say my daughter did not get her days rest before running the marathon.
    When it was time to return we went to the Myrtle Beach airport to get our return flight (DL 5024). When it was time to board and no plane was at the gate we asked what the problem was and was told that the flight had mechanical problems and was delayed two hours. This meant that we would miss our connecting flight in Atlanta. We were given a meal voucher for $6.00 for lunch. (Try to find something to eat in an airport for $6.00) We were rebooked on a flight from Atlanta to Kansas City for 7:08 p.m. (DL2678). This meant that we would not arrive in Kansas City until 8:29 p.m. which was too late to get our car out of the garage where it was being serviced. Upon arriving in Atlanta we were able to get on an earlier flight (DL1500). Why didn't the agent put us on this flight instead of DL2678? After some phone calls the people at the garage agreed to stay until we got there.
    As a result of this trip I am telling everyone not to fly Delta. I could have drived to Myrtle Beach in 2 days, flying was not faster, it took me 2 days. I will never fly Delta again, in fact if there is a road going to my destination I will not fly.

    Lowell 2/23/11 10:37AM
  • the fligth to go was may be ok but alout of
    over booking and always offer to give our place. the worst was the comeback to ottawa no comminication at all between employees no reasons why the fligth as been cancel no accomodation at all people sleeping every where kids crying and older people siiting with no explication at all. we have to figth with the personel to have rigth to the voucher. they even said to me that other people was there since 36 hours that i'm lucky to wait only 18 hours and get vouchers to go to the hotel. very desapoint of the quality service and customer services only sign of hope is when i have good service from 1 person name sheila at detroit airport very kind.

    Anonymous 2/22/11 3:05PM
  • I have waited since Dec. 2010 for my luggage to be found or reimbursed for this claim number. Baggage Case 9821179 (KMM5957389v88372LOKM) I believe I have been more than patient!!! PLEASE HELP GET THIS MOVING...I HAVEN'T HEARD FROM ANYONE SINCE THIS CLAIM WENT INTO EFFECT.

    Anonymous 2/21/11 1:17PM
  • Coustmer service sucks. Have been trying for 3 days to talk to a human being and still cant get through. You people need to figure out what numbers people can call to talk to someone. I will never fly with this airline again even if it means leaving on a different date than planned.

    bigthunderdogs 2/21/11 11:13AM
  • Delta confirmation #HARU45
    On Feb. 1st,2011 I flew to Panama City, FL from the Escanaba, Mi airport. The flight there was ok. I returned home on Feb. 15th and was just sick when I saw the condition of my suitcase when I arrived in Escanaba. I mentioned it to the girl and she didn't say a word. Since I am 73 years old and only flown a couple of times in my life I had no idea that I should do anything at that time since I showed the girl handler that the handle was broke off my suitcase, It had a big tear on the outside, something yellow was smeared all over one side, the tab to unzip the suitcase was broke off and I couldn't pull the handle up so I could roll my suitcase. I had hired someone to pick me up at the airport. One the way home, which is 100 miles one way, my driver suggested I file a claim for damage. When I arrived home 2 hrs. later I took pictures of the outside damage before opening the suitcase. After removing all my clothes I found that the reason the handle wouldn't pull up is because it was broke off at the base and a big chunk of plastic resides and it was at an angle in the suitcase. I couldn't call the airline the next day because of doctor appointments. I called Delta on Feb. 17th explaining the mess I had and they told me I had to bring the suitcase to the airport for inspection and it needed to be done within 24 hrs. Under the circumstances it was impossible for me to do that.
    I am 73 years old, have to hire a driver, gas is $3.29 a gal. and round trip from my home to the airport is 200 miles. I cannot do it on my mere pension and hiring peole to do this for me. I asked for an address so I could send in the pictures along with the Delta tag on the suitcase and they told me it couldn't be done.
    I am appealing to you to compensate me in some way. Please give me an address so I can mail in the pictures along with papers showing my flight. If you don't wasnt to compensate for a suitcase that cannot be used again, I would like my $25. baggage fee I was charged.
    Also, when I arrived in Minneapolis, there was no wheel chair (requested at time I made reservation and it was written on my paper work.) There also was no cart to take me anywhere. I waited at least 10 min. for a cart, then put in a wheelchair, then back on a cart, then another wheelchair. Having to wait for all. I arrived at my gate just 13 min. before my flight to Escanaba which gave me just enough time to use the restroom and hurry back to the gate. It was a very dissapointing flight.
    The area I live in is not near any airport. There are 3 I could go to but are all 100 miles or more away.
    I do hope you will let me submit the pictures in hopes that I can be compensated in some way. If nothing is done, it will have been my last flight ever on Delta even if it means driving all the way to Detroit to catch a flight with another airlines. That distance is over 350 miles from where I live.
    Delta might be very big and growing but you need to better train luggage handlers and also helpers assisting the elderly and handicapped. I do hope the airlines makes those improvments.

    Delta Airlines 2/18/11 8:50AM
  • I will NEVER fly Delta again! Flying from Fort Dodge Iowa to Fort Meyers Florida and back . We boarded three different planes that had mechanical problems. Missed connections. Sat on tarmac waiting for peanuts to be loaded. The whole trip was messed up thanks to Delta. Why don't they have planes checked out prior to boarding. That many mechanical problems makes me wonder just how safe they are?

    Anonymous 2/17/11 10:54AM
  • I CALLED CUSTOMER SERVICE TRYING TO GET
    INFORMATION ABOUT THE AVAILIBILITY OF
    SPECIAL HEALTH ISSUES RELATED DISCOUNTS.
    THE PERSON WHO ANSWERED THE PHONE, AFTER
    5 MINUTES, SPOKE BROKEN ENGLISH, AND DID NOT
    UNDERSTAND THE QUESTION. PERHAPS YOU SHOULD
    HAVE PEOPLE WHO UNDERSTAND ENGLISH, I BOOKED
    THE FIGHT TO EUROPE WITH ANOTHER AIRLINE
    WHO HAD A VERY HELPFUL PERSON, PROBABLY
    AMERICAN, THEY CERTAINLY UNDERSTOOD!!!!!

    64HORSES 2/17/11 7:21AM
  • i work in guam airport,delta pilot need to known that they are not excamp to airport rule they are rude and sarcastic to other they insult tsa when they try to open another lane to make them go thrue easier they leave their luggage in my store anywhere when you reming them they need to keep their luggage with them like everyone else they get mad rude and just plain ignore you which other customer see that specially if you remind them it also a faa regulation they put you down like you are stupid and what do you known about faa etc but yet if we dint follow the rule and regulation in the plane we would be kick out of the plane the pilot need to learn respect for another company rule & regulation and keep their mouth shut if they expect other to respect there ,the rest of the crew are fine the pilot are the one that need training and stop giving other that only doing their job a hard time
    thank you

    none 2/15/11 1:43PM
  • My flight to my destination were smooth and pleasant. The flight returning was cancelled and I was stranded. I received no assistance. I was in a line behind at least 100 other people who had flights cancelled. There was one Delta Rep assisting. I was on my own to find a way home. No one from Delta was concerned or helpful. I called Delta from my cell and booked a different flight only to discover that it was over booked and I did not actually have a seat.Again- it was no concern to anyone. I didn't receive even a free cup of coffee for my troubles and returning home 8 hours later than planned. I will not ever fly Delta agin.

    Anonymous 2/15/11 8:26AM
  • My sister and I were delayed leaving from Heathrow to New York on 26 December 2010. We left on 28 December 2010. When returning back to the UK we were delayed yet again. Our flight was scheduled to leave Guyana, South America on 12 January 2011 but was cancelled due to snow storm in the US. We were stuck in Guyana with no money until 18 January 2011. No apologies from Delta and no financial help whatsoever.

    On returning back to the UK we asked for an itinerary to claim for the delay from our insurance. As I write this letter Delta has not replied to us. This is a rubbish airline and I suspect will soon be out of business if they continue like this.

    Get your act together Delta. For heaven sake your an international airline.

    Anonymous 2/12/11 6:18AM
  • Recently received Delta Airlines Gift Certificates for air travel. After trying to book on line, with the site asking for your gift certificate number, I was directed to 1-800 phone for assistance. There I was told that I can only redeem the Gift Certificates at a Delta Travel agent or at the Delta desk at the airport. With all of the technology, Delta wants you to travel to your local airport to redeem your Gift Certificates. No this is true, on line customer service replied to my email to VISIT my local Delta ticking center (airport). Delta Airlines you have a long ways to come.

    Bert 2/8/11 10:34AM
  • Luggage went to different airport. Talking to clerk at MCI we ask to have it delivered do not Fed Ex After 3 call to 800 325 8224 we found out that they could not find luggage and the was working on finding it. On 4th call we were advised it was picked up be Fed Ex 5 minutes ago and would be delivered sometime between 8 and 1 today. We live within the 70 mile range and told them the wifes' meds and machine were it it DO NOT FED EX.

    Joe 2/8/11 10:18AM
  • Concerning my direct flight from Msp to Tus- Feb. 7. I was extremely upset that I could not go on line 24hrs. before the flight and book a seat. Also upon checking my bag at the counter, I still could not get a seat assign. I had to go to the gate!!!!! The gal at the gate counter was rude!!! And I ended up sitting in the last row in the plane!!! Am I being punished for using Frequent Flyer miles to travel? In that case why have an AMEX card and try to build up miles? E. Butterbrodt

    Anonymous 2/8/11 9:49AM
  • My sister and I were on Flight 629 from Detroit to Nagoya and arrived at Nagoya 2/3/11. For the continuing flight to Manila, we were told that the crew will clean the plane before we could continue the flight Our departure time should have been 3 in the afternoon; it did not happen. Flight was cancelled and we got stranded at Tokyo Inn.
    The problem is the delay was not caused by natural forces of nature; Nagoya crew kept on announcing that there was not enough crew. the reason was hard to believe and not acceptable because a confirmed flight must have all the crew members present. In my case, my mother is at the ICU in a Philippine Hospital and I was trying to get there before something bad happens to my mother. Also, the money I have is only enough for hospital costs and not for extras like paying the transportation and driver who waited for the original time of arrival and stayed in Manila for almost 24 hours therefore adding to the cost of hotel and additional cost which I have to pay. Hope you understand that the mental torture of this trip can not even be compensated by money.
    My name is Ofelia B. Elbo and my traveling companion is my sister Araceli B. Guevarra and our originating flight was from Norfolk Virginia. Our original flight was Feb 1, changed to Feb 2 and now we are still in Nagoya Japan.

    Ofelia B. Elbo ofeliaelbo@gmail.com

    Anonymous 2/3/11 12:16PM
  • In August 2010 I booked 3 seats on a Delta flight for Feb 12 & return on Feb 20, 2011 from Hartford,CT to Fort Lauderdale, FL in order to take my nephew on a cruise as a high school graduation present. I booked early as flight times were critical in order to make the cruise.
    My first problem came a few days ago when I checked the flight itinerary and found that not only had the times changed but the price was now $123 lower. I contacted Delta to see if they would honor this lower price as a part of their Best Fare Guarantee and I was told that this does not apply and that I would have to pay a $150 service fee. That would obviously eat up the price difference and then some.
    Now I come to the bad news in that I had to cancel our vacation due to the school closing being canceled due to the excessive number of snow days here in Connecticut. I contacted Delta to see if they would refund my ticket purchase price based on their internet posting information and was told that my tickets were non-refundable and that I could use them for another flight between now and August 2011 as that is one year from the original August 2010 purchase date. Now I am stuck with over $1,000 in tickets that I will probably loos due to the short time frame. Talk about adding insult to injury! And to think about Delta's profits in the past year...no wonder.

    Flustered in CT 2/1/11 1:26PM
  • My complaint as many others reguards delay in destination due to missed connections. Fault being: delay in boarding, too many people with carry-ons requiring overhead storage, lack of guidance from flight attendents, broken or unuseable seats, unrealistic scheduling for connecting flights, not enough direct flights, uncooperative gate supervisors, so called policy "not to re-open the plane door once closed" even with knowledge that connecting flight had arrived & was deboarding, scheduling connecting flights with short layover time at different ends of the concourse, apathy from Delta toward customer satisfaction, & outward rudeness

    mich 1/31/11 6:56AM
  • My daughter and I recently were returning on January 28,2011 home to Albuquerque from Rochester, MN. We were there for 3 weeks for my 16 year old daughter to attend the Mayo Clinics Adolescent Pain Rehabilitation Clinic because she has chronic severe back and leg pain. We flew from Rochester to Minneapolis instead of taking the shuttle to cut down on the amount of sitting time for her since sitting for extended periods increases her pain. The flight left Rochester late and arrived late. We went straight to the gate for our connection as quickly as we could. We arrived at the gate 3 minutes before the scheduled departure time and the plane was still at the gate but we were told we would have to reschedule. We went to the machine they directed us to and reschedule. We were now going to be sent to Atlanta and then to Albuquerque. We asked the Delta rep if we could stay in Atlanta and then fly out on Saturday or Sunday since it was the late flight that caused us to miss our connection. I was concerned that my daughter would be in a lot of pain if she had to fly to Atlanta and then fly right away back to Albuquerque since that flight from Atlanta is almost 4 hours long. The rep told us that Delta would accomodate us and to tell the attendant in Atlanta and they would hold our luggage and reschedule us without any charge to us. We started leaving messages for some friends we knew who live close to Atlanta to see if they could pick us up and we could arrrange something with them so we could fly out on a different day. We didn't hear back from them until we were on the flight to Atlanta via computer. They would come and get us in Atlanta and we could stay with them. In Atlanta when we spoke to the rep and told them what the Minneapolis Delta rep had told us she said that we had to take the flight that night. She said if we changed the flight it would cost us $590 dollars each. Considering we had just been at the Mayo Clinic's Pain Rehab Center for 3 weeks we did not have $1,180 dollars to spare. My daughter was in tears at the ticket counter. We ended up having to take the long flight that night from Atlanta to Albuquerque. My daughter was in extreme pain during the flight and even crying on the airplane. When we arrived in Albuquerque our luggage was missing and the Delta personnel we spoke with there told us that Atlanta should have accomodated us at no charge to us. This is this worse customer service I have ever experienced. The Delta rep showed to sympathy at all for my daughter.

    Anonymous 1/29/11 11:12PM
  • i flew with delta and united, my trip was a meeting and vacation. after reaching my destination my luggage did not arrive. it took me so many phone calls and emails with neg out come i did not recieve my luggage for almost five days wich put me into a mess. i did finaly hear from united wich are trying to help in this situation, from the searching found out that delta is where the mess up came from, my check in was rapid city on delta, to min. on delta, then chic. then united to ind. delta only forward my bags to chic. iam very disatisfied with delta, and with trying to complain is very hard you want complements but there is no site for help in the neg aspects, i will be letting people know how united was the first to respond and have not had any help from delta, the people i delt with have been very rude and i dont feel i deserved the treatment i have recieved.

    julie 1/29/11 6:20PM
  • On Sunday Jan 2nd I missed my flight out of Appleton WI heading to Atlanta, final destination Ft Lauderdale FL due to lack of customer service on check in counter. Only 1 person to check in 3+ flights.I am very disappointed that I received & replied to a Delta survey regarding this flight with no response from Delta to date. I was transport to Milwaukee WI in a local Taxi Cab company flying out of Milwaukee WI. If I had wanted to drive to Milwaukee I would have arranged this flight myself saving $ & time.Delta Airlines, I give you another opportunity to service me on March 1st flight #4244/2403 & return flight # 252/4165.
    Alice Pollock
    Frequent Flyer #6548845491

    Anonymous 1/27/11 9:48AM
  • 01/26/2011.
    Miguel A. Ortiz
    306 Dakota st.
    Kannapolis, NC 28083
    USA
    704 933- 8332 home


    To whom it may concern.

    It called my attention in a great manner that after I bought tickets from Delta Airline on 9/6/2010 through priceline.com no one was able to do something at the time of refunding the money. On December 18, 2010 I call the airline to let them know that my son (Marcos M. Ortiz) won’t be able to fly with us because he recently got a job and the permission was not granted for him to take those days off. When I call the airline, they told me to contact, Priceline. Priceline, told me to contact the airline directly. Later on, I contact the airline; they said that someone will get back to me on that. I also bought the insurance w/those tickets. I wonder where the credibility and who is going to respond for this, because I needs at least an explanation.

    If I waited until now, was to given both customer service agents some time to respond because someone”supposedly” will get back to me after my return. The airline was just eager to know if my son was not traveling that day just to sell his seat again, but they haven’t get in touch w/me at all like they said. The insurance either.

    I believe I deserve a respond, it wasn’t few dollars what I spent in those tickets, it is not a first time that we traveled and won’t be the last time either. The way the economic is right now, business should treat customers with respect and honor their words. It is very hard to get right business to deal with.

    Miguel A. Ortiz departing from Atlanta-Hartsfield Int. On Dec, 18, 2010
    Edna I. Ramos Flight 427 @ 2:45
    Marcos M. Ortiz to San Juan, Puerto Rico- Luis Munoz Marin Int.

    Returning flight:

    Flight 424 from San Juan, Puerto Rico @ 3:20 to Atlanta, GA on January, 4/2011.

    I will need your prompt attention in this matter,
    Thanks,

    Miguel Ortiz.

    Anonymous 1/26/11 7:04PM
  • I don't know if this is the right place to complain the flight from Sea-Tac to Beijing (DL129, Jan 21, 2011). If not, please forward it to whom it may concern.

    I flew at least 6 cross pacific airliners. This was the first time flew Delta and I'm pretty sure it will be the last one.

    The food on DL129 was terrible. And there were no movies played on the trip, only a couple of out of data TV drama played over and over again during the 10 hours flight. It was a systematically non-professional service supplied by Delta airliner.

    BinXue 1/26/11 10:12AM
  • My husband was scheduled today Jan. 25th 2011 to leave from Columbus Ohio for Memphis at 6:00 P.M. Then from Memphis his final destination was Phoenix Arizona where he was going to visit his elderly parents, one of whom is very sick from cancer. Earlier in the day he looked at the website and all was well and on time. Around 4:00 before we were to leave for the airport he checked again and guess what, the flight was canceled presumably due to weather. We both thought that was odd because we had no bad weather here. Delta never called to tell us the flight was canceled. But about 3:45 they sent an e-mail letting us know the flight was canceled. (When he went to the airport, the lady at the airport told him the flight was canceled at 12:30 which would have given them plenty of time to contact us earlier). He immediately called trying to get booked on another flight. They wanted to book him on a later flight leaving from Columbus which would make him arrive very late in Phoenix which would really be hard on his elderly parents. So he agreed to try and make an earlier fight that left at 5:25. Mind you that was at about 4:20. We left for the airport after 4:30. Fortunately we don't live to far and he was able to make the flight. But it was quite an inconvenience for me as I had to take care of my small grandchildren too. Not only that but we had to call the Arizona shuttle who was scheduled to pick him up in Phoenix that his flight had been canceled and that he would be on a different flight. This time he flew through Atlanta and of course, that flight didn't leave on time. But what really bugs me is how Delta airlines lies about the reason they canceled the flight. They said it was due to the weather, but interestingly Air Tran also had a flight out from Columbus to Memphis about the same time as Delta's. (only a 1/2 hour difference in departure time. I called Air Tran and they said they had not canceled their flight to Memphis. Earlier in the day, I questioned Delta about weather being the reason but I didn't have any real proof except for Air Tran. I found out that the flight originated from Columbus. Then I did my research. I live in Columbus so I know the weather wasn't bad here. Plus my husband flew out at 5:25 and there were Delta flights coming and going from Columbus all day.. So I looked up the weather in Memphis and the weather was almost exactly the same as here. Not only that, but on the Delta website it said that there were Delta flights going in and out of Memphis all day. So at about 11:00 P.M. I decided to call them again . The first woman I talked to told me that the flight originated from Columbus and was canceled due to bad weather. I asked her bad weather in what city. She said Columbus. I told her I lived in Columbus and that we had not had bad weather all day and that Memphis had not had bad weather and that there were Delta flights going in and out of Memphis the entire day even after my husband was scheduled to leave from there. I told her I wanted to talk to a supervisor. I got put on hold for a long time. Finally a supervisor from Cincinnati came on the phone. (Now remember earlier in the day when I talked to two people from Delta, one of which was a supervisor they swore to me it was due to bad weather and that I just wouldn't believe them) The supervisor comes on the phone and tells me that it must have been bad weather in Columbus. I tell her that I live in Columbus and we haven't had bad weather. So she calls Memphis and tells me it is snowing in Memphis. Yes, it is snowing in Memphis. I look on the Memphis weather it is a dusting and not enough to cancel flights and it snows way after my husbands flight was scheduled. Most of the day in Memphis there was light rain and the weather was in the 30's and 40's. I tell her how inconvenienced we were and that I feel like we were due some compensation for a flight that really wasn't canceled due to weather. She tells me that Delta won't do anything and recommends that I report it to the FAA which I fully intend to do. If we change our minds and want another flight Delta charges up to 150 dollars. But if they lie to us and tell us a flight is changed due to weather, when it is more than likely due to not enough passengers on the flight, they don't feel compelled to do anything for the inconvenience they cause us. They should be fined and we should be compensated. Another thing that really gripes me is that they were immediately on the defensive when I questioned them about the weather thing. They didn't care a bit inconveniencing us. They didn't go out of there way to say there were sorry about not giving us a phone call. They made the excuse that my husband used another agency to book the ticket and they should have contacted us sooner or called us. So I asked them if I had booked through Delta would they have called us? She did not give me a definite Yes. She gave me some long political mumbo jumbo that never even answered the question. I don't know who trains these customer service people, but the first two wanted to argue with me. At least the second told me to contact the FAA. She probably knows how bad Delta really is.

    jlr 1/25/11 10:07PM
  • I have not flown Delta in over 10 years, and the reason is because the customer service is so poor that there is no rating for it. The planes were so outdated that it was an extremelly uncomfortable flight, each time I flew. My daughter just flew Delta (I did not arrange it but the College my daughter is considering attending arranged and paid for her flight). She was due home on yesterday, 1/24 and at 6:30 we received a call that she missed her flight because the airline had to circle the airport due to snow before they could land. (Aren't they supposed to have these cleared off anyway). She had to stay overnight in Detroit.) She was booked for Delta's flight at 8:30 am but the plane did not leave until 11am. There was no notification until the last minute. When I called to discuss my concerns, the customer service, as usual, is very poor. This type of service has to be starting 'top down'. They had a chance to change their image, but I will ensure that I nor any member of my family that I can influence will ever fly Delta again. I know there are good people there but they are hidden.

    Someone who cared 1/25/11 4:02PM
  • I was returning from Iraq and was in so much pain because I had surgery done and had to get off a flight in New York because I couldn't fly anymore due to pain. The flight attendant was very mean about the incident and the ticket counter folks also had attitude. I serve my country and don't deserve to be treated like that. Delta airlines has no respect for their custmors.

    One postive thing is the Ticket counter supervisor actually listen to me and my problem and assisted me. I really do appreciate out of the 5 employees only 1 of them understood. That is pretty sad

    EJKU 1/24/11 10:16PM
  • 6hrs left on the tarmac in Manchester. De- iced ready to go , taxied out and turned back when the de-ice valve had a fault in the left engine. Pkt of crisps and a drink of water in all that time . Fully understand the wether probs but a little comp would be nice- nothing much , extra bag checked in at no charge on return flight perhaps???

    janny 1/24/11 1:06PM
  • My comment is related to the choice of airplane that Delta chooses to use during a 4hr+ flight from Atlanta to Ontario. The plane had no T.V.'s and I think was the Airbus 320 (not the largest plane). I know it sounds picky, but anyone that has been on a cramped plane for over 4hr+ knows what I am talking about..common Delta..get it together and think about your customers

    mg 1/23/11 9:16AM
  • I traveled with Delta on Jan. 1 2011. The flight was an hour late leaving due to the flight was overbooked and simply couldn't get people and their LUGGAGE on the plane. The woman taking up boarding passes treated everyone like children telling them she was boarding anyone till they stepped back and got in line as if we were in first grade. She was obviously having a bad day. Delta needs to hire someone from Southwest to show them how to get people on a plane. The charge for checking a bag is a joke. Just add it in the ticket.Now people are dragging bags on the plane that they would have checked to save money which is causing issues boarding the plane in a timely matter. My flight had baggage that wouldnt fit so they were going to take it and check it and charge the passanger for it. Didn't quiet seem fair. Just up the round trip fair $50 and call it a day.And let's all get in the air on time.

    Anonymous 1/22/11 10:47AM
  • In September 2010, after planning and preparing for over a year, I finally boarded a Delta flight out of DFW to Atlanta, then to Amsterdam, Kenya and and finally Rwanda. I arrived in Rwanda after 20 flight/layover hours to find that my luggage did not. I had a carryon for essentails but not everything that I would need to climb mountains and sightseeing for 12 days. The Rwandan airport could not even find my luggage in the computer.

    The telephone system in Africa is not the greatest and I had to call back to Dallas and have a relative track down my luggage. After several attempts to reach a Delta customer service representative; many wrong numbers, incompetent people and transfers. My mother finally was told that my luggage was still in the Atlanta airport and would reach Rwanda the next day. Well, no luggage on the next day. My mother called again, after several attempts, and was told once again that it would arrive the following day.

    After 3 days in Africa, I finally received my luggage with the original destination tags from DFW still attached. It also had several other tags, mostly from Kenya Airways (the only tags that issued a RUSH}.
    Not only was this entire trip tainted by delayed luggage, (not lost because it was sitting in Delta's hub, the Atlanta airport); but the exhausting experience of just trying to get it resolved quickly. We were also told that it would have to be handled stateside, not in Africa.

    After returning home, I sent a letter to Delta explaining my disappointment in their service with receipts for additional clothing and cleaning bills for the 3 days that I did not have my luggage. I received a form letter stating that I would hear from them at a maximum of 60 days concerning this issue. Two months passed and not a word from anyone. I sent another letter, still no word. I then posted comments on their Facebook page. I finally receive a letter stating that it is the final airway's responsibility to resolve this matter.
    Not only is the customer service of this airlines one of the worst that I have experienced, but now they are passing their incompetence off to be handled by another airlines. The only airlines that showed an effort in rushing my luggage through to reach me.

    After reading some of the other comments on this site, I am convinced that Delta does not believe in it's Customer Committment. There are many choices in travelling and as a consumer, we should not support any company where customer satisfaction is their priority.

    Cathy Reeder
    Claim #R901827
    Skymiles 9103053501

    clreeder42 1/21/11 11:13PM
  • I am outragged at how my cats were handled by your personel at Atlanta: I called over 20 different people to try and get a straight answer on how to best get my kitties to san jose; I was told to call such and such and they said said call such and such...on and on and on. I finally got someone who told me i could take the kitties on the the plane and put them under my seat. They gave me sizes etc. I purchased the sizes they told me and when i got to checkin they said no way. I was standing in the terminal for 20 minutes waiting for a manager to come over and go into the system because when i had paid over the phone she said that included the $125.00 for two cats in one carrier to be under the seat. So the poor lady was trying to help me and the supervisor by the name of brian stanley basically ignored me. I'm crying my eyes out as these are my children and they are not gonna be happy stuck in some cargo area where nobody gives a crap about them. Behind me are two people who have just gotten off a ten hour flight saying the same thing that nobody even bothered to check the status of the animals. Becuz of the time problem i had to pay an extra 260.00 for my kitties to be put in cargo and when we finally reached atlanta they were sent to some cargo place down the road from the terminal. Now i'm totally and completely will never use your airlines again and i will be contacting all the animal rights people i can find. I worked in the animal business for ten years and i know a lot of people in that end of the business. To put it right up front your customer service sucks when it comes to prices and and sizes and what the procedure is. I was told when i purchased my ticket thru your delta agency that i was paying for my flight and the $125.00 for my kitties and now i am out another $260 because your supervisor choose to ignore his staff. Yes it is a busy terminal but that is no excuse. When i finally got my kitties they were so freaked out hadn't had any water or food or anything for the entire flight. I this just the most horrible experience i have ever had with my animals. This is inexcuseble. I think you should refund my $260.00 and i would like a written apology by your head of customer service. When i picked up my kitties down the road from the terminal the guy said "gee i don't know why they sent them down here"....You need to get your act together or you will never have anyone flighing with you again especially with animals... i know that i personally will let everyone i know who have animals or that will fly to avoid your service. You have failed completely!@

    sandra jones
    flight 1797 from atlanta to sanjose nonstop. five and half hours on 18th. My phone number is 706-601-4871

    I also plan to put a lot of blogs on facebook, tweeter, and all animals sites...and any other place i can find.

    neverflydeltaever 1/21/11 9:12PM
  • delta airlines delay baggage sucks.and trying to get a person or even a surperviser they dont handle complants..safety is first i understand this i am home where the #$%^$$ is my bag...

    Anonymous 1/20/11 8:42PM
  • Called to speak with a real person on how to redeem my Skymiles when booking a flight. Said his name was Roy. Rudest most condescending person I have ever talked to. He was also too busy talking and laughing with someone in the background to answer my questions. I had to keep asking if he was still there.

    Anonymous 1/20/11 7:11PM
  • I cannot get through to an actual representative...every time I call and want to talk to an actual person the robot says she's about ot connect me and then all I get is the busy signal! It is so frustrating!!

    msing85 1/20/11 6:19AM
  • Wife and Daughter we're flying from Detroit to San Diego. First issue we could check my wife in and check her baggage on line, but could not check my daughter in, when we got to the airport we couldn't use the kisok and had to wait in line and pay two more dollars to check our daughters bag (two dollars doesn't sound like much but Delta does not serve any food to save a couple bucks, right). Second a couple hours before their return flight we recieved notice that their flight was delayed for an extra hour (to late to change their plans). Well apparently the extra time at the airport allowed someone at Delta to rummage through their bags and to steal what they wanted. Third their flight was more than an hour half late, due navigation issues (What in the world does this mean?)Fourth when I call Delta I was put on hold for twenty minutes and that was treated like dirt by the customer service agent. Thanks Northwest for sticking Detroit, with such a bad airline.

    Anonymous 1/19/11 2:29PM
  • I requested a name change day before my departure to a very rude agent.My grand son had emergency surgery the day and couldnot travel I also had w cats and could not travel alone. The agent gave me a supverisor that was worse. I sd to him. Usually when I realize I am not communicating with an agent I hang up and call back another tim. He said, Mrs Gallman, why don't youjust don that, Hang up and have a good day.click. He hung upon me before I could stress the time factor.Customer service?????

    Anonymous 1/19/11 12:08PM
  • Since my divorced and being laid off from my job of over 12yrs, I decided to go back to school so I could further my education. My unemployment was exhausted however I'm currently attending school furll time. In January 3 I was returning from Chicago after spending Xmas with my 1yr old grandson ( a ticket that was bought as a gift from my son) boarded a plane in Ohare with final destination Miami. I had a connecting flight in Memphis. While boarding O'hare I had my carry on bag with me, but due to no room on the overhead, I was told that they had to check my bag. Explained I had my computer and IPad in carry on bag and that I did not feel comfortable doing this. I was told it was ok. When I got to Memphis I went to retrieve my bag and was told I would pick bag in Miami. When I got to Miami at 10:40PM my carry bag was nowhere to be found. I was informed it was delayed but not to worry that I would have it by the next AM. Yeah right, did not get bag till 9PM the next day and laptop and IPad was nowhere to be found. My laptop was 1yr old but my Ipad my retired dad had just gotten it for me for Xmas on 11/24/2010 and also for getting good grades. My dad put this on credit, which means its not even paid for yet and I don't even have it. How sad, I don't have the guts to tell my dad what happened he is over 78 yrs old I'm afraid how he would take the news. I'm back at school and I don't have a laptop, or Ipad for school and I don't own a computer, plus I don't have the cash to replace any one of them. My heart is broken because these were very valuable to me and now for school I have none. I don't understand what's with this connecting flights I think they stink. They should have stops but changing planes altogether that sucks. I will very eerie on flying Delta again any time soon, and for those who encounter similar situations like me where they tell you they have to check in your bag DON'T

    Esther 1/18/11 10:05PM
  • im from a transit and im scheduled to join my ship this 19...you guys left my luggage in detroit then luckily u sent it to me in crowne hotel in jacksonville...i appreciate the fact that u replaced my luggage but the sad news is U DESTrOY ALSO my COMPANION 3 BOSE SPEAKER...then i called ur customer service then she told me that shes gonna send me claim form to my email but till now...NoTHING...to your ground personnel,please take good care of your customers luggage

    jake 1/18/11 3:23PM
  • First you cancel my flight for a "mechanical" malfunction, causing me to have to wait seven hours to fly to Louisville via Atlanta. Well guess what, my luggage did not get the message, and your crack ground crew lived up to the reputation they have in the industry... DON'T fly Delta unless you absolutely have no other choice!!I have NEW EMPLOYEE training for a company tomorrow, and not even a pair of clean underware, and it's too late to go out and buy anything because you delayed me a total of over EIGHT hours!!

    PO'd 1/16/11 10:57PM
  • My 21 year old son and 20 year old daughter-in-law were flying to meet us in Mazataln on Dec 18th for a six day vacation. Their itinerary was Rapid City (RAP), Minneapolis (MSP), Mexico City (MEX) on Delta, then to Mazatlan (MZT) via AreoMexico. Because of a shortage of manpower in RAP, the flight took off two hours late so they missed their connection in MSP. Weather and maintenance were NOT factors. In MSP Delta said they could get them to MEX but couldn't get them out of MEX for two days. We scrambled and secured a one way Sun Country direct flight to MZT but it cost me nearly $1,000. Their luggage never made it to MZT (luckily you don't need a lot of clothes in MZT) but neither we nor our travel agency could contact Delta. The luggage finally showed up in RAP in January but the more expensive items were gone. To Delta's credit, before they left MSP, my son and his wife managed to convince Delta NOT to cancel their return flight (Delta wanted to) and that flight came off without a hitch. For all this trouble, Delta offered us two $100 "credit vouchers" (so we can fly Delta again). Our travel agency went to bat for us and quoted all the federal reimbursement rules but, as of now, we're still in debate with Delta (via email of course because they won't actually talk to anyone). After reading the comments posted after the storm delays in the Northeast, I feel lucky it only cost me $1,000. But, the next time you choose Delta, you should ask yourself "Am I feeling lucky?"

    Anonymous 1/16/11 2:21PM
  • We had our missing luggage missing on arrival to the JFK which contained all our daily use articles / cloths etc..., which we were issues with a missing file number JFKAF54827 , and were informed that there is no more connecting flights form JFk to BDL at CT. for next 24 hrs , faced with this situation , we were forced to stay in the night of Christmas in the bitter cold outside the JFK terminal since we were asked to vacate the terminal by the security guards of the airport as rules do not permit passengers to stay in the terminal.,

    in the early morning of 25th we had to organize ourselves to travel personally and arrange travel form JFK to CT-Stafford Springs which is a 4 hrs drive and which has been a very expensive proposal to us in terms of money and expenses indeed.

    we had to repurchase all our cloths , jackets etc.. for the winter since all were in the missing baggage .... for which the file number has issued.

    please let us know how you shall compensate us for the below.

    1. the onward tickets which we had booked but never provided to us as per the below itinerary.

    unused tickets for 2 members

    Friday, December 24, 2010
    Delta Air Lines # 43

    Paris Ch. De Gaulle (CDG) to Cincinnati Cinci./Nrthrn Kentucky (CVG)
    Departure (CDG): December 24, 10:30 AM CET (morning)
    Arrival (CVG): December 24, 2:10 PM EST (afternoon)


    2. the expensive ordeal of the trip of ours to get to the destination of ours to CT.

    3. Cost arising for the repurchase of the warm clothing , and other misc items in the baggage.

    3. Non response of of the Airfrance / delta air to provide us alternate accommodation / necessary help for the delay caused on rerouted flight AF010 and for having us left unattended at JFK terminal 1 airfrance counter and later the security asking to vacate the terminal 1 and stay in the bitter cold for next 7 hrs leading to a Christmas on JFK cold and New york roads in cold and hunger

    Anonymous 1/13/11 3:16PM
  • my son flew home 01/11/2011 from his brothers funeral/ delta employees lost his suitecase which contained picture to a shrine for his brother. irreplaceable now they told him may be the tag was lost off the bag. no help at all from anyone, was told they would ship it to him if they found it. how did it get lost someone was not doing there job, and are they gonna find out who is responsible. it's doubtful they acked like they did'nt care. those pic's are the only thing left of my sons brother. i say if you don;t like your job find one you do and don't talk to me like i'm the stupied one .

    ellie halstead 1/12/11 4:48PM
  • Delta Airlines is nothing but a joke, your representatives are some of the rudest people i have ever spoke with. We had a flight on Dec 25 from st. louis to tampa, fla. That flight got cancelled due to weather in Atlanta, they re-booked us on a flight for dec 26 from st. louis to minneapolis to new york jfk to tampa, what they failed to tell us was that jfk had been shut 2 days earlier due to weather. They should have never let us get on the plane in st. louis knowing that we were going to be stranded at jfk for three and a half days sleeping on the cold hard floor, we should have been given the option of re-booking on a different flight but we were never given that option and delta never gave us any accomodations, no food vouchers no room voucher no nothing. They told us its not their problem sorry about your luck[exact words] from a delta representative. I want a refund and all im getting is the run around from delta. I am getting my lawyer to look into this and will be suing delta. My name is Tammy Robinson and delta can contact me at 618-365-9144.

    tomtruckerslady08@yahoo.com 1/12/11 12:25PM
  • Just boarded a 757 to Kona. First class row one. 300,000 skymiles and a thousand dollars for two seats. 14 inches of foot room, no overhead storage above my seats, no underseat storage either. Seats have a footrest that can't be used because the seats are too close to the bulkhead. This is ridiculous. Your first class is a joke. And yes we are gold medallion. I'm looking for other options. Why don't you just have web seats fold down off the walls like a military transport. Or better yet, we all stand like we're on a bus, we are--a flying greyhound. No tv I can see either. Sucks. All this for a little larger seat, sort of. Robert Mc

    Anonymous 1/12/11 11:20AM
  • horrible..horrible..horrible...this is the worst airline EVER!!!...the food..staff..customer service..just the worst..

    disgruntled 1/12/11 9:40AM
  • My Daughter forgot nintendo DS gaming system at seat no 12 B on Delta flight number 5978 from LGA to CMH arrived at 12.30 am on January 11th 2011.I tried calling them whole night cudnt reach any one.I checked with lost found as soon as it opened in the morning.They are saying they do not have it .It was not at hard to see place.
    At lost and found I was told there are no chance to find it.

    SWATI 1/11/11 10:56AM
  • I was told because we booked so early we are allowed 2 suit cases free. we leave mke on Feb 4th going to jamaica. just want to know if this still holds true? 4 OF US ARE GOING. I AM MARGARET ROLOFF. BELIEVE lynda kyle BOOKED OUR FLIGHTS. SORRY I CANOT FIND THE FLIGHT NUMBER, who do i call to confirm this?

    sweetmaggie2 1/11/11 10:02AM
  • I gave up on Delta years ago. Been flying Southwest Airlines ever since and am THRILLED ! Southwest starts flying into Atlanta in the next few months and I cannot wait. Maybe NOW Delta will wake up and realize they are a terrible airline with terrible service.
    The past 48 hours we have been trying to locate a lost bag, our guest visiting was on standby and got on a plane from New York to Los Angeles. The bag never mmade it. Then baggage claim REFUSED to take a claim becuase their computer showed the bag was in Los Angeles on the baggae claim carosel. 2 hours later they said they didn't know where the bag is. Now 2 days later they still don't have any info, and their 800's simply hang up
    TRY THIS NUMBER, I FIANLLY GOT THROUGH FOR BAGGAGE CLAIM 800-325-8224. WAIT THROUGH THE AUTOMATED SYSTEM AND YOU WILL GET TO SPEAK TO SOMEONE. oF COURSE, THEY WERE USELESS ONCE I REACHED THEM....and don't blame it on the weather, Delta is ALWAYS terrible.

    Dancast 1/11/11 8:47AM
  • To whom it may concern: My wife and I finally were able to afford to spend Christmas in New York. We flew Delta as we have chosen in the past. A family emergency required us to come home early from our trip. You charged us $721.00 per ticket to rebook for a 55 minute flight to Richmond. As stated, we had to come home, however, I didn't plan to buy your airline, just change our flight on Christmas Eve. You have lost two customers and we have shared our story to our friends and family how Delta cheated us. In our future travels, AA here we come.

    Respectfully,
    Dwight B Powell & Sheila M. Crossen-Powell

    Dwight B Powell 1/11/11 7:53AM
  • VERY poor service...won't be booking with THIS airline again...
    can't get through to ANYONE. The 800 number has a recording.....then leaves you hanging...then hangs UP on you after telling you "if you need help hang up and dial your operator"
    Horrid airline, horrid service....YUCK

    Gerald Paulin 1/11/11 7:40AM
  • On Dec. 26,due to my flight cancellation because of weather,I stayed in Detroit. Several people were given comp rooms, along with food vouchers. I had to pay $67.88 for a room at Days Inn while the woman checking in before me was given both.I flew from Memphis to White Plains on 12/17 and was to return 12/26. My name is Linda Smith, 221 Bramlett Blvd.,Oxford, MS 38655. Email lindasmith1999@hotmail.com. I asked Delta reps at the airport about this and was told they didn't know why.
    The handle on my carryon was broken on the White Plains/Detroit/Chicago/Memphis flight on 12/27. In Memphis I showed the Delta reps this and was told they weren't responsible.
    No one is responsible for our problems, it seems.

    Linda Smith 1/10/11 9:02PM
  • You are just ridiculous!
    Refusing to answer the phone WTF!
    You need to step up to the plate like the rest of the airlines!

    You are stupid, stupid stupid!

    Sky Miles Number 2386916874

    dndsmith@TDS.NET 1/10/11 7:58AM
  • Delta customers BEWARE of Verified by Visa as promoted on Delta.com. DO NOT, under any circumstances, "verify" your card. This is either a complete scam and possible fraud, or it is the result of a bunch of greedy, morally corrupt morons who have no idea how to do their jobs.

    We attempted to purchase reasonably priced tickets via Delta.com and all was fine as we chose our itinerary and our seats until the system tried to FORCE us to "Verify by Visa" — they would not let us proceed without going through the verification process. Once we called the oh-so-conveniently-located toll free number for Verified by Visa that is right there on the "pop-up window" (these people are NOT Visa, by the way — they are a third party business scamming for profits) and followed their instructions to "get verified", the Delta system immediately rejected our card. We tried several times using our new "Verification" password with no luck. We tried calling Verified by Visa and they were useless and rude. We tried calling Delta (for 2 hours) but never got through to a person so eventually we resorted to using PayPal (which uses the same credit card I tried to use on-line with Delta) as a payment option and managed to receive a confirmation number and THOUGHT we had purchased our tickets.

    However, immediately the next day I received several notices saying my credit card, which I have had for over 10 years and paid the balance off every month with never a late fee, had been frozen. Several phone calls later I learned that my card was frozen by the actual Visa people due to concerns for fraud because Delta had charged my card EIGHT times for the one purchase, even though their web site kept saying the card transaction could not be completed. In addition, the data given to Verified by Visa compromised my card security so I am probably going to have to cancel my card, get a new one and resubmit to all the monthly subscriptions I have with that particular card — literally hours of work.

    So 24 hours later and we were still UNABLE to get through to Delta (they actually said in their recordings on the voice tree that they had no one to answer the phones because of "bad weather"!) AND we learn the PayPal purchase is invalid because Verified by Visa screwed up my card by trying to commit fraud with it, so we lose out on the reasonable Delta fares. Coincidence? I think NOT! It looks very much as if Verified by Visa and Delta are in collusion to commit scam and fraud on their customers by blocking purchases so higher priced tickets must be purchased AND overcharging customers by repeatedly billing their cards AND stealing financial and security information from customers.

    I will NEVER attempt to book with Delta again. If they can't even manage their on-line reservations site or answer their reservations line, then I have grave concerns about their ability to run a safe airline.

    Delta used to be one of the BETTER airlines. Not any more.

    Anonymous 1/10/11 1:18AM
  • Basicly Delta sucks. 3 years ago I was served a chicken sandwich that gave me food poisoning. I ended up being taken by ambulance from the Atlanta airport to the ER for severe vomiting and diarrhea. If my flights hadn't been cancelled, I would have arrived home before the worst hit. Then they refused to pay my ambulance and hospital bill because they said nobody else got sick. What freakin' crooks.

    archieck 1/9/11 10:21PM
  • Dear Delta,
    Thank you for dropping the compassion flight rates. I'm sure it was more important to you to make money or leave a seat emtpy than it would be to show compassion. We booked a flight 2 weeks out to visit my sister inlaw in hospice. The need has arisen to move up the departure date. Delta not only charges the difference on the flight price, but adds $150. The Customer Service was downright rude even saying she could just wait until the funeral and get a berevement rate. My wife was sure she had insurance on the ticket, the agent said she would have to call the insurance company and then hung up. There is no contact information on the insurance company. Sorry Delta, you can't sell off your responsibility.

    I'm also shocked to see that taxes and fee's came to about 1/4th of the ticket price.

    pigsonawing 1/9/11 6:22PM
  • Whoever is on your reservations desk must havge pudding for brains. We were book on flight 9126 on 05 Jan to arrive at Alanta at 4:06 p,.m. and catch flight 1467 at.4:55. Change of terminals, wheelchair, real mess. Missed flight to San Diego. There was a anither a lady who missed the flight for the same reason and she was waited on first at the desk. She was a first classpassenger.
    She was put on stanby for the next flight and confirmed on the next one just as we were. She was given a $10 meal ticket and we were given $6 ones. I asked where we could get food in the airport for $6 and the answer was "try Starbucks" Very poor reservation booking, very poor customer relations about meal tickets and you were shown we were donsidered second class citizens because we travel by coach. Not at all hsppy with Delta. We put on second flight in the last two seats (20C and 31A.) Remind me never to fly Delta again. Steve Mattox

    stvmattox@yahoo.com 1/9/11 3:48PM
  • I booked Delta flights through priceline.com months ago and my flights have been changed twice so far. As far as I can see this is a bait and switch operation. I will never use either company to do business again!

    Disappointed 1/7/11 1:53PM
  • 0871 PREMIUM TELEPHONE CHARGES,PUT OLD HOLD AND NOBODY COMES TO THE PHONE.NO RESPONSE FROM DELTA .COM VIA E MAIL EITHER.THIS IS CUSTOMER SERVICE AT ITS VERY WORST.

    Anonymous 1/7/11 6:20AM
  • On Fri 10DEC DELTA 3190 LV ATLANTA at 405 PM to COLUMBUS MISS 443P as we boarded and waited for take off I observed the ASA plane (ID N879)having bags,suitcases being unloaded by 7 or 8 baggage handlers. Almost every bag as being pulled off of the conveour was allowed to bounce before it was loaded on the baggage cart. One bag as it exited the baggage door was headed to the side of the conveyor and to fall from door height to the ground, although the path was seen by at least four of the handlers, not one moved to prevent the fall. It fell. And in my opinion the unloading could have been done easily be 4, maximum 5 people.
    R Lanke email: rlanke@bellsouth.net

    rlanke@bellsouth.net 1/5/11 7:17AM
  • dear delta airlines.i am writing to you about the terriable flight i was on flight number 4869. if i remember it right or it was flight number 2654. the stewartess was rude and not kind or friendly at all her name was michelle she was a black nice looking women. but manners of a pig.she had asked a customer on the flight who does this bag in the over head belong to. and this nice lady sad me. well she told her it was to heavy and had asked her if she packed it and the customer responed yes. michelle told her then you fix it. thats not my job. i asked for a blanket as did others she just thru them to us.my luggage was ran sacked. and things missing. i allways fly to ms to see my sons and fly southwest. never will i tell people i had a wonderful flight. the whole thing for me was terriable.they never even took the time to finish zipping up my luggage.sincerely debbie mcchesney 3736 hartvickson lane valley springs ca.95252 phone is 209-772-0436. all of my flights were awful. delta #2654 1873 #4869 #2375 all this really shocked me and other passengers as well. that was all we talked about. terriable.also my flight dates were nov26th and returning on dec 11th. i fly to ms at least 6 times a year and southwest is the way to go.

    pebbles0436@yahoo.com 1/4/11 11:19AM
  • I would like to understand why I was denied to carry on my diabetic medications and meters, and was promised that my bags would meet me at the station when i arrived, but to my dismay NOTHING when i arrived. I went all night without my insulin and various other medications i take nightly. Now at 10:30 the next day{i also had to buy a room to stay an extra night} when i did recieve my bags I checked my gluclose it was at 890. Now if you don't understand what im saying it is that im sick from NOT having my medications, I'm am very unhappy with Delta Airlines How can your policy matter more than my life?
    Kirby Dean Henry ticket# 0067942894982

    Anonymous 1/4/11 10:39AM
  • I had to crawl down the aircraft when a aisle wheelchair never arrived in order to make my next flight. My 2 children were lost by Delta personnel while I waited for the aisle chair so they could use the restroom - they were told they could not use the on-craft restroom. The agent stated it was my responsibility as a parent to watch my children, but without being able to exit the plane, how could I do so? Luckily they were located at the gate we were originally supposed to arrive at.

    wheelingmom 1/4/11 10:10AM
  • Returned home to Boston today from Florida. Original flight (connecting in Atlanta) was canceled due to mechanical issues. Delta rebooked me on a Delta/Pinnacle flight (connecting in Raleigh). On the first leg of my return flight I ended up in a non-reclining seat for 2.5 hrs (resulting in huge back pain due to disc problems). The Raleigh-Boson leg was even worse. I ended up in a bulkhead seat with no underseat storage and no overhead storage above me. All the other overhead compartments were packed. I had a computer bag and a coat - that's it. Yet there was no place to store either. The flight attendant kept yelling at me telling me "the plane would not take off until all bags are stored" (as if I could magically create storage space). I had passengers looking at me as if it was my fault there was no place to store my computer and the plane "would not take off". The attendant kept trying to "squeeze" my computer bag into overheads as if it would miraculously shrink to the size of a notebook. She only stopped when I told her she was going to break it - should have been obvious. The she asked for volunteers to change seats - more embarrassment and no takers since they had items stored under their seats. Eventually, after repacking an overhead I was able to get my bag in (and I traveled with my coat on my lap), however, items in the bag were broken during this ordeal. Horrible experience that could have been avoided with some quality customer care.

    humiliated 1/4/11 1:27AM
  • My flight attendant from MOB to ATL was lovely. On the other hand, the flight attendants from ATL to PHL were so busy chatting about how they were angry with management that a young woman felt faint and began to vomit. The forward flight attendants were so slow in helping that I ended up with the young woman vomiting on my hand as I tried to give her a bag handed to me by another passenger.( no bags in front seats)I was then promptly dismissed by the flight attendant. Unacceptable.

    debidow912 1/3/11 7:20PM
  • Mr Richard H Anderson, CEO
    DELTA Airlines, Inc
    Hartsfield Jackson Atlanta
    Atlanta, GA 30320
    November 23, 2010

    Mr Richard H Anderson:

    I have a matter I feel is very serious to discuss with you. At a time when the airlines are under great scrutiny and people are concerned with the safety of flying and the extra security they have to endure, your airline has put me through a great deal of unnecessary stress.

    My brother, Zane B Stein booked a round trip flight with Delta from LAX to Sydney, Australia some time in late July and I booked with you for the same flights, I thought, on August 3rd. Your web site was not properly functioning at all. It booked my trip from the US to SYD properly but the site would not allow me to book for the proper return flight on November 7th. No matter what I did it would not make the proper change. Those flights were respectively DL17 and DL16. I tried for hours that day to reach phone numbers for DELTA from both the web site and through the telephone operator. The DELTA flightline listed on the web page as from that date is 800-221-1212, and another listed on the printout is 800-325-1999. In both instances there was a pre-recorded message stating that those numbers were not in service. I even tried 800-241-4141, and 800-337-4777. Again I tried the website: nothing. At this point I thought perhaps it would be best to wait until I could see an agent or until I actually got to Australia and tried to fix it there. Confirmation # CUO6HP Ticket # 00623319291744

    Once in Australia there was a great deal of confusion with customs, extra security measures, and people rushing about. After the long flight we were both exhausted and the long waiting lines did not help. Our ride came for us and it was temporarily forgotten. After all, we had five and a half weeks there to adjust it.

    Again, when time allowed, I got online in Australia and tried to adjust the error. It would not work and still, the phone numbers were not functioning. My brother and I had an itinerary to follow and the situation was soon no longer on my mind until it came closer to our departure date. Then on October 26th I began the difficult task again. I tried info@deltaairlineaustralia.com.au
    There was supposed to be a link there that would help to change e-tickets. It was nowhere to be found. Finally, after playing with the new website following it’s directions for over two hours the link to make the change appeared. The notes under the “change your flight” stated that one could make the change through a travel agent or at the airport but that there would be a $250- fee. However, if changed online the fee would be waived. This was not the case. My credit card information was collected and the charge added.

    I must tell you that all of this was very upsetting. I could not even find a place on the site when booking these flights that offered a senior discount and paid hundreds of dollars more for my tickets than my younger brother paid for his to begin with. Then to have the insult of the extra

    charge added to my price when the error was not mine to begin with, and your site promised no charge if changes were made online made me angry. This was my first, and perhaps my only experience flying out of the United States. DELTA managed to turn a fantastic experience into something less than wonderful for this senior citizen.

    After returning home to Pennsylvania I tried to contact DELTA about returning that extra $250- taken from me. I called the International Sales and Services numbers, and was given the following numbers: 011-612-9767-4333, 1-800-847-0578, and 1-404-715-1450. I spoke to a gentleman there who was very nasty so I hung up and tried to make contact through e-mail again. I was given the case # 1922669 and a reply came from a Mr Simon P Jude, Coordinator, Customer Care denying the request for the return of the added charge.

    I am on a very low fixed income of Social Security and this trip cost me most of my life’s savings. While this is not your problem, the fact that your web site and your phone numbers listed both on it and with the directory assistance operators were not functioning is. I feel this error was DELTA’s, not mine and that I should not be penalized for your error. This comes at a time when DELTA has had the “worst AQR among major airlines”, and “the largest drop in American Customer Satisfaction Index” according to Air Travel Consumer Reports. I will appreciate your looking into this matter and returning the $250- charge to my account.


    Sincerely,

    Susan E Stein

    As of this date, January 3, 2011 I have not received even a courtesy response to my letter.

    Blackbear 1/3/11 6:53PM
  • Delta airlines will not allow me to speak with anyone about a bag that was meant to be returned to me yesterday. The status offers no information and the numbers all busy everytime I phone. It is such poor customer service it would certainly scare me as an executive working there.

    Anonymous 1/3/11 2:50PM
  • mechanical issues caused havoc with planned flights.
    Luggage was lost and DELTA makes impossible to actually get any information without waiting on hold for over 1hour and 38 minutes. Been home for 2 days and still no luggage.

    MJV 1/3/11 9:20AM
  • Delta also canceled a connecting flight from Detroit to London Ontario, Canada yesterday. When did we find out while checking in at the airport. They said this was due to the weather. How strange when the weather prints out at the bottom of their online check in boarding passes and it was clear in both Detroit and London. We even checked online at the airport to see if the weather forecast had changed and it had not. They re-booked him on connecting flights today Monday 2nd as they said there were no other flights out of Detroit yesterday. Well and good except the time between flights is a half hour. When checking in today the lady at the ticket counter had such a bad attitude. Rolling her eyes and sighing, she was annoyed because the other person had not moved their customers bag from the scale and heaven forbid she had to do it. When my husband asked her about the short layover time she said it was fine. So he asked if she could please check and see the time of the next flight if he missed this connection. She said No she cannot. My husband said yes you can you have access to this. Again the attitude and the she typed and said I cannot bring it up HE can do it in Detroit when he gets there. My husband told her she had a sucky attitude and her response was "And you are a sucky person"
    I know we are a drop in the bucket to them but we are a family that travels a lot and will never use Delta again.

    mack11 1/3/11 7:15AM
  • Delta has cancelled all non-stop flights from Detroit to Wichita without notification and increased the rates when they did so. They should look and understand these comments. Their net promoter score must be at -90% or more. Lousy way to operate an airline. Seems like upper management from Delta does not care about the people that pay them.

    DetroitBob 1/2/11 4:43AM
  • 12/31 2010 My Flt into Detroit landed on time but when we got to the gate there was a plane there, so we sat for 20 min. When the plane pulled to the gate the ground crew pulled the plane too far forward the jet way wouldn't connect to the plane. 15 min. later they pushed the plane back so the jetway would connect. Once inside the terminal monitors show my connecting flt was leaving from gate C37, when I arrived they were boarding for Green Bay. The agent told everyone to sit down they would get to us soon. An other passanger came to the gate and told everyone the gate had changed, everyone went to gate c19. My flt was not the only one while I was in Detroit that had this problem. I will avoid Detroit at all costs in the future.

    hawkeyehkg 1/1/11 7:24AM
  • Airlineknows nothing. They don't have a busniess class and the things that they tell the diamond medallion members is all a lie. United is better.

    Anonymous 12/31/10 12:21PM
  • On Dec.12,2010, my flight arrived in Detroit late,then found another plane at the gate.Thus I missed my connecting flight. Then we went into confusion mode. Where do I go, how do I get another flight? Where do I sleep? A COMPANY REP NEEDED TO BE THERE TO TELL US WHAT TO DO NEXT.I NEVER HAD THIS HAPPPEN BEFORE. In the long run, I slept at the airport (I couldn't get a discount room and would have had to pay for a taxi), no pillows or blankets and no one helping us. What a mess!

    Anonymous 12/31/10 8:59AM
  • I was separated from my family because Delta gave up my seat in Atlanta. We spent close to an hour on the tarmac between our two flights and literally ran from customs, baggage claims, security checkpoints and the shuttle to get to our connective flight. My 72 year old mother-in-law ran with us through that enormous airport. If Delta would do a better job with its scheduling and promptness this would not have happened. My kids and wife were crying as they were ordered to get on the plane or be left behind with me. Here's the kicker. After they closed the doors I realized that I didn't have a cell phone so they called the captain to see if he could pass it through the window to one of the baggage workers. That did occur but I was told by the ticket agent that it was to late because the plane had left for departure. SOMEONE ON THE GROUND STOLE MY WIFE'S PHONE W/ CHARGER! My 21 year old son thought it was strange that one of the baggage men was carrying the charger in hand. The gate counter people were not very nice and I wonder if they kept the phone. The story has much more detail than I can write. Delta claims to be looking into this matter.

    Delta Never Again 12/30/10 8:26PM
  • NEVER EVER FLY DELTA!!


    450 attempts to get through to customer service
    once through waited 2 hours and 50 minutes

    off course, no flights

    frankjen 12/30/10 3:09PM
  • This 800 # has been busy since the 29th. today is the 30th and i've been trying to reach them since 8am. it's now noon and the line is still busy. I haven't seen my luggage since monday :(

    STUCK IN NY 12/30/10 11:04AM
  • We arrived in Orlando 2 hrs before our 11 am flight to Boston and were told the flight was just cancelled. We had prepaid for luggage and had etickets, and were told to stand in another line to get a new flight. When we got there the word was from a red vested man that the flight was reinstated, but would be delayed 2 hrs awaiting new equipment. We were given the new departure (1:15 pm) and arrival (4:20 pm) times. After 2 hrs of waiting and about the time we would go through TSA (but with 2 hrs to flight time @ 1:15), I happened to go by the departure screen and saw that our flight was listed as DEPARTED at the original 11:07 am time. I ran to the ticket counter and found that the flight did indeed run on time. NOW, I know that flights during this week have been cancelled, and I did receive a mobile notice that our flight was cancelled at 9:04 when we first arrived. However, I never received a followup notification that the flight was back on. So back in line to book another flight--45 minutes waiting for 3 parties ahead of us--65 minutes waiting for the ticket counter to sit on hold with their customer service to find seats. We are now booked on the same flight tomorrow. Delta used to have a very good reputation, but as everyone else has complained, their customer notification is the worst and clearly they have so cut their staff that they can't deliver. To appease us they gave us 20,000 frequent flyer miles, but we won't be using them for anything but magazines!!!!

    Frustrated in Florida 12/29/10 5:26PM
  • Delta remained unavailable on the phones for over three days & nights, their website was experiencing "turbulence" and not functional. What does the FAA do to companies that totally bail out on their customers? Delta should be fined, heavily.

    jojo beanshoe 12/29/10 2:16PM
  • My daughter and I were flying from San Jose California to Colorado Springs for Christmas. We left our home at 3am after checking in and printing our boarding passes 24 hours in advance only to be "kicked" off the plane due to it being over weight. They said we were the last to check in. We then waited an hour before the "mean lady" booked us on another flight, into Denver, 4 hours later, assuring us our luggage would be at the Springs and we would be taxied there from Denver. We also had to pay $135.00 for one bag. She assured us Steve at Colorado Springs baggage would hold our luggage. When we finally got to Denver and went to the baggage claim to get the voucher for the taxi the "customer service rep" took our names, we told him what had happened, and he gave us the taxi voucher to get to Colorado Springs to get our luggage. 2 hours later, this is now 12 hours after entering the first airport, we are told our luggage is in Denver at the baggage claim room that we were in two hours before! There was no one named Steve working there. They delivered our bags the next day. Oh what fun. For our return flight, after spending an hour trying to get our information on line, we went to the airport in Colorado Springs, two hours early, and found that the "mean lady" in San Jose had wiped out our return flight when she made the change from the Springs to DIA. We couldn't sit together on most of the flights and were held until last to board to make sure there was room! We spent 24 hours in the airport that we could have spent with family due to Delta's lack of professionalism and shear ignorance. I will never fly Delta again and will spread the word to all my family, who fly for pleasure as well as work. I know we won't put them out of business but we will do our little part to make sure they know that they can't treat people this way and, with a smile, still take their money and worst of all waste their time.

    notmehere 12/28/10 7:47PM
  • Customer Service is non existent. No phone numbers are answered or the only response is a busy signal, inlcuding the new Northwest number. Referrals to delta.com are equally useless and non responsive. I regret choosing Delta and will use another carrrier i the future!!

    Anonymous 12/28/10 10:23AM
  • Living in the south for many years, I've been dependent on Delta air since they dominate that market. In the last years the dependability and service of delta has decreased substantially. I've lived in the west for 20 years now and every time I fly with Delta I vow to never do it again, but my family lives in Atlanta and the connections are more direct since it is your base, so I continue, always with disapointment. Flights are cancelled and rearranged more than any other airlines I've experienced. Our flight on Christmas was cancelled and we were not notified. We found out upon checking in online and then were unable to reach Delta to help us. We ended up on an American flight that even though it wasn't direct was more pleasant(agents, etc...) My elderly aunt and uncle experienced much inconvenience also on yesterday's short flight to Tri Cities. So unfortunate for older folks to have to go through.
    NO MORE Delta for me.
    E. Diane Grant

    Anonymous 12/27/10 12:35PM
  • This is unacceptable to have a Co. like Delta have their 800 number be busy for more than an hour. This kind of customer service.

    mdfall 12/27/10 8:59AM
  • poor service no good care

    Anonymous 12/27/10 8:19AM
  • I understand that due to the weather and the necessity of cancel and reschedule flights this has been a busy time for you, but the lack of service has been horrendous. I have waited literally for hours to rebook our flight, and when I was finally able to rebook, I did not receive the confirmation that we had been rebooked, despite the clerk's assurances we would receive this confirmation in minutes by e-mail. Efforts to reach anyone at Delta again have been impossible. As of now my wife and I do not know whether we, Alexander an Joyce Seefried are booked from JFK to Los Angeles on flight #2863 on December 29 or not. This can't be the first time you have had weather difficulties and I"m appalled at your not hiring the additional help you needed to handle the many calls and reservations that were forthcoming.

    Alex 12/27/10 7:46AM
  • I have been shocked and absolutely appalled by the lack of customer service at @Delta. #DeltaFail left and right.

    Don't even try the twitter accounts. They don't answer tweets for 10 hours+ and when they DM you back, it just says "sorry you were misinformed" without any further details. Don't fall for those tweets that look helpful like I did.

    And I'm not just talking about this latest weather-related stuff. It took us 30 minutes to get our bags checked at the BAG DROP at JFK last week, way before the storm. The woman at the counter WALKED AWAY from the counter twice with no explanation. It was ridiculous.

    I'm shocked that Delta is still in business. It's not a money thing since they charge for EVERYTHING. I'm surprised they don't charge for cans of air on flights so people can breathe, while depressurizing the cabins so you're forced to buy the air from them. *Sigh.

    Anonymous1 12/27/10 7:19AM
  • I still can not get through to DELTA, we have a 3hr drive to the Airport with a 1.5yr old child, not fun. DELTA stinks.

    Anonymous 12/27/10 4:15AM
  • this airline sux!!! I will make sure not to recommend flying with delta to anyone. check other feed backs on this page and you will agree with me.

    Anonymous 12/26/10 11:42PM
  • left Charlotte this morning after having my flight rerouted yesterday...due to mechanical problems arrived into Ohio 15 minutes late and was told that would have to wait 2 days for a flight to Syracuse! Called the Delta number and they just tell you to call back later as they have too large a volume of calls due to the weather..I have never heard of such a thing... Delta will not be in my future....

    Anonymous 12/26/10 6:23PM
  • I can't believe an Airplane wouldn't have enough oxygen to take off! The plane was at the airport in Manchester N.H. for three days before use. It took six hours to fix and to top it all off the pull cart ran out of gas and we had to sit on the tarmac for another 10 minutes. I missed my connection in Atlanta and they put me and my in a non smoking hotel. My wife and I both smoke and we had to ask for meal vouchers. No discount was given on tickets and they cut my time with my dad by one day! He is 83 years old and he paid for the flight to see his grand children. Delta should have bumped everybody on flight 1242 to first class and given them free tickets that could be used in a years time. What a disgrace on the airlines maintainence crew. The public service crew was more than helpful.

    rncard21 12/26/10 6:19PM
  • THANK YOU ANONYMOUS! the number you listed here just saved me $1000! God Bless you! I had been trying to get a hold of DELTA from noon today until 6PM, and all I get is a voice mail saying that, "Due to extreme weather conditions no one is available to take my call. Please try your call again later." LATER! It's been six hours! How much later am I suppose to call!
    Bless you whoever you are! and Bless the agent who picked up the phone and actually helped me!

    PS-I will never do business with Delta again!

    DeltaSux 12/26/10 4:34PM
  • AMEN!!..to all of these comments! There is no one "available" to answer any of the phone lines. How does "extreme weather" (which down here in the good ol' south means light snow and a little ice) keep CUSTOMER SERVICE OF A MAJOR AIRLINE from answering the phone? If the lines aren't down, DO YOUR JOB AND ANSWER THE PHONE. Delta has been horrible the last 2 winters I've flown because I, apparently luckily, always choose another airline. They lost my luggage during a trip to NYC and I spent the vacation hand washing my one sweater and one pair of jeans every night. I, and other family members trying to help, spent an hour or 2 at a time on hold. When I DID finally reach someone, THEIR phone line was fuzzy and when I said, "Excuse me ma'am?" the second time, she tells me I need to pay attention!! We ended up staying 2 extra days there and it's a good thing we did; our last day there, about to leave actually, my bag was delivered to my hotel. But if I had left on time, my bag would have gotten there 2 days after I had gone home. Lord willing, after this I will never fly Delta again.

    Delta: We all know that all you guys are trying to do is make the mighty buck so our convenience with your service is irrelevant to you, but to those of us that are still your customers, it's OUR bucks that you're counting on. So you MIGHT want to think of how you treat us. DON'T BITE THE HAND THAT FEEDS!!

    Anonymous 12/26/10 2:19PM
  • I'm in the military and traveling home is always a hassle however this time I cannot get ahold of anyone to adjust my cancelled flight. The military has protocals on missing your report back date. Thanks delta for making me miss mine.

    delta is horrible 12/26/10 1:45PM
  • canceled flight from palm beach to laguardia...fine its weather, can't contact Delta at all due to atlanta bad weather, GREAT of all the american companies outsourcing to india these days Delta supposedly a world class airline closes down because Atlanta has bad weather, maybe they need to have another office somewhere else just incase weather in Atlanta shuts them down again...shame on you Delta...

    Anonymous 12/26/10 8:51AM
  • I have been trying to call Delta after they cancelled my flight from JFK to IST to make a change to my return flight from Athens to have it return from IST because my trip has been severely compromised thanks to this awful cancellation and really badly timed alternate flight. I cannot get ahold of anyone. At all. Not even an alternate number. Their HQ CS phone number is a 404 area code - that is Atlanta. There are SNOW FLURRIES in Atlanta at the moment and there was RAIN yesterday. I don't understand why no one is available to deal with the customer. Delta is failing on all levels of customer service. They claim to be a world class airline, but they are behaving like every two-bit operation when it comes to customer service. I am really regretting choosing Delta right now. Initially it was for a direct flight option - ironies of ironies.

    Shame on you, Delta, for not living up to your brand promise of excellent customer service. Don't make promises you cannot deliver on.

    LDG 12/26/10 7:10AM
  • My message I sent to Delta 12/26/10 says it all:

    Where do I begin? First, I am a loyal Delta flyer and SkyMiles user and Delta American Express cardholder. It is Christmas day, almost the day after as of this writing, and Delta has disappointed and enraged me so much on this trip that I have vowed to discontinue use of my AMEX Delta credit card and to choose any other airline but Delta to fly from here on out.

    I was told at JFK that my two pieces of luggage I was attempting to carry onto the plane were going to be moved to the undercarriage of the plane due to space issues, and would arrive at my final destination, Mobile, so I would not have to wait for them in Atlanta, my layover destination on my way home for Christmas. When I arrived in Mobile on 12/21, a voicemail on my cell phone alerted me to the fact that my luggage was not put on my plane, but would be on the next flight to Mobile, arriving about two hours later (3:12 pm), and they apologized for the inconvenience. Fine. These things happen.

    I went home for the two hours and then drove back to Mobile airport to pick up my luggage, only to find out that it had NOT been placed on the plane after mine, but would be on the NEXT flight to Mobile, and my bag would be delivered to me in another two hours. I had wasted a trip out to the airport since no Delta representative had alerted me to this updated information, but fine.

    Since my bag was supposed to be delivered between 5pm and 6pm, I called Delta's baggage claim office at Mobile Regional Airport at 7pm inquiring about my bags. "Well," they said, "We have ONE of your bags, but we will not deliver it to you until we have BOTH of your bags in Mobile." They were not sure where my OTHER bag was, but they believed it was still in Atlanta. I then had to DRIVE BACK to the Mobile airport so I could pick up my ONE piece of luggage.

    The next few DAYS, I attempted to call the Delta-Atlanta baggage claim office REPEATEDLY and not once did an employee pick up the phone nor was I able to leave a voicemail. I also dialed the number for Baggage Claim- Corporate Delta, which gave me a busy signal every time for about two days. Apparently, there is no employee at the Delta-Atlanta office to answer phone calls, as the Delta employees at the Mobile Regional Airport even admitted that THEY are even unable to get them on the phone to speak with them. I was told that they would leave a "message" for the Atlanta office to immediately ship my other luggage (presently sitting in the ATL baggage claim office) to Mobile ASAP.

    In the four full days from the time I left JFK until now, midnight on 12/25, I have spoken once with a customer service representative at Delta's corporate office, who told me that they, the CORPORATE OFFICE (which I assume is located in your HQ Atlanta) cannot contact the Atlanta baggage claim office by phone, and they "apologize if my bag does not arrive by Christmas," and Delta-Mobile has left four "messages" for my bag to be shipped here, to no avail.

    Delta, I just want you to know how disappointed and deeply saddened you have made me this Christmas. That one bag that is just sitting in Atlanta's baggage claim office had ALL of my family's Christmas presents in it, not to mention my very personal belongings that I very much need on my vacation, including medications that I need to take on a daily basis. It is December 26th, and there is no sign of my bag being shipped to Mobile. I could have DRIVEN to Atlanta from Mobile in these five days and brought my bag back to my family, but I was naive enough to think Delta's employees would work hard enough to get their loyal customers' bags to them, especially when it was THEIR fault in the first place, and it is CHRISTMAS for God's sake.

    I still have not heard ANYTHING from Delta about my delayed bag, and I can only assume I will be begging your VALUED employees for my bag back once I arrive in Atlanta on my way back to JFK on December 31st, and THEN I can ship my family their Christmas presents in January. THANK YOU DELTA. I've never seen such horrible service from you, and I want you to know you've lost a valuable customer for the disrespect you've shown me on this trip.

    Anonymous 12/25/10 11:52PM
  • First, Delta did not send my luggage w/the rest of my family's. BTW,We checked in 3 hours early. I was told it would be in on the next day's flight,I lost 2 days on vacation in St Maarten due to no summer type clothing, makeup, underwear, swimsuits, etc. I did not get it until the late evening the 2nd day. I guess after reading all the comments, that I'm lucky to have received it at all. Tonight when we tried to check-in for flight out tomorrow, found out flt is cancelled and of course there is no one to talk to, to find another airline or flight. Great customer service, right! Never again will be fly w/Delta. We pay extra for bags that do come w/us, we pay another airline to get us home on Christmas because Delta doesn't offer any help w/their cancellations. How do they stay in business?

    Carol 12/24/10 5:48PM
  • Where do I start? Let's just go to the end..it's 12/24/10, Christmas Eve. I returned home last Saturday, 12/18/10, flying from Chicago to Atlanta. I arrived two hours late. That's okay but my checked bag has still not arrived. Yep, 6 days later and no bag. Oh, I know where it's been and so does Delta. The bag went from Chicago to Atlanta and then to the Turks-Cacoes Islands...two days later Delta sent the bag back to Chicago. I spoke with the Atlanta Delta group (after holding for 2 hours)and they said they would have the bag sent back from Chicago to Atlanta....but they sent it again to the Turks-Cacoes Islands. I'ver never been to the Islands but my bag has been there twice. 6 days later and I still don't have my luggage....sure hope it's having a great time. I've spent more time on hold with Delta in the past 6 days than I have with my family. When you do get someone....they're useless. They can't find anything, can't look up anything, can't transfer your calls, one department can't talk to another because they're not connected. My favorite part is at the end of another useless conversation they always ask "Is there anything ELSE I can help you with"? Else? What's this "else" stuff? That implies that they actually helped you with something in the first place. 6 days for one bag to go from Chicago to Atlanta..Oh wait, I still don't have the bag so it's not over yet. I know, I know..blame whoever (TSA, handlers, flight people, Santa's elves, etc) you want but my flight was with Delta and they are the ones who handled the baggage...for an extra $23.00. Oh, and the bag was basically double packed because my original flight from Atlanta to Chicago was cancelled due to weather. My bag was already checked and Delta could not retreieve it. So I came home and packed another bag. So for my returned flight....I combined the contents of two bags. Which, did I mention, I still don't have. I'm a nice person, really. Delta has nice people also....what they need are a little less nice and a little more pro-active people. Give them some authority to think outside the box!

    Deb 12/24/10 3:40PM
  • Delta's Customer Service is ROTTEN! They lost my Wife's bag (with Christmas gifts in it) Yesterday, and was told her bag would be out on the NEXT flight out & the Luggage would be in Huntsville, AL in "the AM, and we would have her luggage before noon." Well no show, or call from Delta. Called the 1-800 abd the automated computer operator told us the the bag was on the carriers truck and in route, at 10:30am. No show from the "lost bag delivery man". called the 1-800-325-8224 number back and left a message & where told that we would be called back by Delta within and hour & 16 minutes to and Hour & 45 minutes.... No call, no show from Delta and we have been calling the 1-800-325-8224 number for over the last HOUR & HALF and the phone has been busy EVERY TIME!!! As if they took the phone off the hook & started the Christmas on Dec. 23rd!

    Very irrated with this far BELOW average company!

    DELTA = Don't Expect Luggage To Arrive!

    Irrated in AL 12/23/10 6:21PM
  • I am one very unhappy passenger, on Monday 20 Dec i departed Atlanta to Detroit in route to London England and my luggage failed to arrive with me. I have call the following numbers 800-325-8224 & 404-773-0305 and as always there is no live person available to answer the phone to help. This makes me believe that as long as the baggage is not theirs who cares. Put your self in my place. I went to Delta site for lost baggage and the same comment is still showing and my bag still has not arrived in London. WHY? Can someone explain that to me? My reference number will be giving out when requested by email reply.

    Anonymous 12/23/10 2:24PM
  • PHONE LINE IS ALWAYS BUSY!!!!!!! Once you finally get through there is no way to talk to anyone...it is all computerized...NO HELP AT ALL!!!!!! HORRIBLE SERVICE WILL NEVER FLY DELTA AGAIN!!!!!!!!

    Anonymous 12/23/10 12:19PM
  • If you give me Delta's address, I will write the CEO and relate my dander in contacting a Delta agent and finding him incompetent. The actual people I met through Delta were fine and courteous people (not the one I met on a telephone). Anyway, on the 19th of Dec, I called Delta airlines and related the fact that I'm 81 years old and on medications that controls my liver function. I requested an earlier flight home so that I may consult with my doctor...I felt ill, etc. The agent was readily responsive and said that he could place me on a flight at 11:25 Monday morning....for $500. I told him that I took out an insurance policy and that I was cutting my business in New Orleans (touring SE US) early. And that if space were available I would appreciate a change and expressed that I would gladly pay the usual fee (the Delta agent lady at the airlines said that it would have been $50 each). This agent with allophones...British allophones or born of parents who were taught by an English speaker...stated that the best he could do would to charge me $187 each to change my itinerant. I questioned him "why" when I already paid for my round trip tickets. He said that it was the only thing he could do. I told him that I couldn't afford such expenditure. Methinks what got my dander up more than anything was his questions: my name, my date of birth and the date of birth of Mr. Pulley with whom I was traveling. All very reasonable questions and I suppose a security measures to verify that it was I making the request. When I related Mr. Pulley’s birth date, he said I must have lied because his date indicated was April 1944. He asked if I were positive. I assured him that it was. What’s happening is that your Indian agent uses the European expression of writing dates: date, month, year while Americans express dates as month, date, and year? What peeved was his insistence on the idea that I had falsified my initial flight contract. Since I got nowhere with this Indian agent, I told him that I would terminate this conversation. And then when I arrived early at the New Orleans airport, the kind lady agent asked if I were interested in an earlier flight. I was, but an earlier flight would only mean that I would arrive in Portland an hour earlier. I thanked her for her assistance in looking up a change in flight, but saving an hour would not help matters. I can’t help but be upset with a Delta agent misrepresenting Delta policy. Your listening to me complaint lessens my dander over my encounter with my travel with Delta airlines.
    John Sheldon
    4545 Satter Dr. NE, Salem, OR

    jsheldon@q.com 12/23/10 11:29AM
  • My daughter, 24 years old, is volunteering in Haiti. Because of the current issues in that country, this is her second trip...first time was in the spring, right after the earthquake and now to assist with the tasks at hand. Because of the severity of the conditions, she has volunteered to remain an additional 2 months. We should praise and help our young people who are working to make this a better world...not charge them a fee to change their flight home. I can't even call this poor customer service...this is downright low life. Your company and the employee that I spoke to should be ashamed of themselves. I will pay for my daughter's penalty for wanting to help those in need..."Dad, there is so much to do and no one to help these people. Because of the political unrest, new volunteers are not being allowed into the country..."

    I nominate Delta Airlines for the "Wall of Shame". I will be sharing this story with others and with the media.

    Anonymous 12/22/10 9:34AM
  • I had the unfortunate experience of having flown with Delta to Akron Ohio last friday from Boston and returning from Akron Ohio yesterday. The trip out took in excess of 11 hours and the return trip took in excess of ten hours. Both trips were supposed to take approximately four hours. There were numeerous delays and rescheduling including spending in excess of two hours waiting in the airplane. There was also a three hour wait standing in line to get help in rebooking which did not take place. There was little effort made tio alleviate the problems and little consideration was give to our plights. I will never fly Delta again as this was the worse flying experince I have had in my life. I could have driven to Akron in the same or less time for a lot less money.

    Tunahunter 12/21/10 9:32AM
  • THe airline is so difficult to contact you only hear recorded message. Their internet does not answer the relevant questions either. Very very disappointinting customer service

    Will 12/21/10 6:39AM
  • do you realize according to flights 1661 dec 11,356 dec18,1290 dec18 that three planes needed repair and 356 got to liberia and needed additional repair and 1290 needed repair before we arrived and then had to be replaced.making our trip not 9 hours of of aggravation but instead 15hour. I remember many trips on northwest when even an engine on fire was addressed with more care and class then these many mechanical problems . Never was the flight crew in any way rude they looked just as weary as all of us . never a com plaint . I was informed by many travelers your lucky you have you luggage wow what a comment grade delta F-

    Anonymous 12/20/10 8:49AM
  • I just tried to call Delta because I'm fairly certain my connecting flight in Minneapolis will be cancelled tomorrow due to heavy snow. All I got was a recording that said, "Due to extreme weather, we are unable to take your call at this time. Please try your call again later." Click. Super. So much for trying to plan ahead....

    DaniLeigh15 12/19/10 10:55AM
  • Had flight from london to new york cancelled and have spent 2 days tring to get through to reservations to sort out this mess but no one answers the damn phone. Great customer service-total crap and wrecked my holiday!!!

    Anonymous 12/19/10 7:32AM
  • We used the American Express Skymiles credit card to purchase tickets for a flight to Idaho from CA and back. On the recording while waiting for customer service a recording says that the first bag is free for holders of a Skymiles card. Our son had to pay $25 for his first checked bag and will again on his way back. This is not what is advertised. False and misleading advertising!! Now we are told that only the primary holder of the card has a free first bag. When we complained about the treatment we were told that we could cancel our card and they would transfer us so that this could be accomplished. Is this Delta's solution to false and deceptive advertisement? We are now Canceling our Am EX Skymiles Card.

    Deceived 12/18/10 3:41PM
  • We obtained Brazilian Visas needed for travel from a reputable service & booked a direct flight to Brazil from Detroit Metro to Sao Paulo (Nov 18th 2010). We were to be the maid of honor & best man in a friends wedding in Joao Pessoa Brazil. Upon check in however, Delta ticket agents deemed our Visas invalid. We were sent home humiliated & dejected. We drove back to Lansing, we both wasted 1 working day off from work, the 4 hours travel time driving to/from airport & gas both ways. We spent the next morning w/ our travel agent trying to get things straight. Long story short, we were allowed a flight out the next day. Which resulted in an itenery change, losing our direct flight there. We had to tack on extra days to the trip & needed to request addl days off from work. We were able to book a straight flight home.
    Apparently, Delta does not keep abreast of changes to Visa laws into the countries they provide service to. They explained they never got the "memo" & thanked us of educating them of these new changes. Im not here to educate you....Delta should train their agents to keep them up do date.
    Due to Tam Airlines late arrival to Sao Paulo, we missed our connecting flight to Detroit. we slept in Sao Paulo Airport that night. We were booked a flight for the following day to JFK. Once at JFK our flight was aborted due to mecahnical issues & we spent another night in that airport. We had lost our original direct flight due to the problems encountered on Nov 18th....and it seems from then on we were doomed. Our itenery changed so many times! Our baggage went to Boston & we received it the next day after our arrival home. We were supposed to be home Sunday Dec12th, but didnt get to Detroit until Tues Dec 14th. A flight from hell. both ways.

    Karina 12/17/10 7:50AM
  • Delta has the nerve to charge a $25.00 fee for your baggage and they place my baggage on the wrong flight and then they promise me they will deliver to the adddress I was staying by 10:30pm Well it was not delived as promise, I am to leave for my vacation with family members by 7:30am this morning, well I have no baggage, very upset that my family members must wait for me to get my baggage. Yet they can not tell me about what time it will be delivered.....

    Anonymous 12/17/10 4:52AM
  • I agree. Delta cannot be reached. Everytime I have called their baggage customer service, I receive busy signals and when I call the customer service line, they refer me back to that same # which is busy. I then called the corporate office who says the baggage department is Self-Contained and there isn't anything they can do to help me. This is ridiculous. The owner and stock holders of Delta would not be happy with this horrible customer service being given to customers.

    Anonymous 12/15/10 9:28AM
  • I have been on hold for an hour an half....they won't even pick up the phone to help me with the status of my lost bag!!!

    Delta has the worst customer service of any company I have ever had to deal with!!!

    Anonymous 12/13/10 6:28PM
  • Congratulations Delta, You lost may bag again, Note, not bags, but bag. This is the 3rd time my luggage has gone missing on a flight run by Delta.

    Know what, next time I will fly with someone else.

    aidenmackle 12/11/10 9:58PM
  • Today my niece called from Charlotte-crying. She is not coming home for Christmas. As her fare was being processed for her flight home, the price went up $250. Yes, during processing. The supervisor Lois, basically said "Oh well, have a nice day". She also had a voucher because she was bumped & gave her seat up to a mother & child. Lois, hope you have a nice Christmas too. And Delta-we will take our business elsewhere whenever possible.

    Anonymous 12/11/10 8:27AM
  • My father recently passed away and I called Delta to obtain a bereavement fare. I was told that no bereavement fares could be offered, due to the holidays. I was instead offered a regular coach fare and was told that the $20 per ticket booking fee would be waived. In order to obtain this benefit, I was asked to provide the Funeral Home telephone number / location and name of my father. Much to my dismay, when reviewing my credit card statement a week later, I noticed two $20 charges had been billed to my credit card for my and my wife's tickets. When I called Delta Customer Service to enquire, they told me that there was no record of fees being waived. I explained that we had just attended my father's funeral and that this was unacceptable -- to which the representative replied, "I'm sorry to hear about your loss, but these fees are unrefundable. If you have a problem, please contact us in writing." I really should not have to waste my time and energy writing a letter to Delta that may or may not be answered. I feel this treatment in our time of grief is offensive and certainly repremandible. I would even go so far to say that they make these "errors" on purpose to increase revenues. Surely, there must be something that can be done to stop this unacceptable business practice.

    SatoriTX 12/6/10 9:33AM
  • Had to pay 50.00 each way for one peice of luggage...Oh by the way I flew from DFW to ATL ,11-16.11-18 2010...The 757 Was filthy they had armrests padding taped on with luggage tape!!! Thank God Southwest will be going to Atlanta...Delta is a sad relic of the past and will go sadly into the night!!!!....Bye bye Delta, you had your chance,maybe the US taxpayers will come to your rescue like they did GM after thier loss of customer service and poor products.....John Summey

    fordkook 11/28/10 9:50PM
  • I flew back from Sarasota on Nov. 15th, I got my suede jacket soaked due to waiting on the outside steps of the plane. My luggage, which would've fit, one under the seat (a tote bag) and one above the seat (a rolling duffle) but due to the majority of passengers filling up the plane with their larger bags, and being short (which wouldn't have mattered on your small jet) I decided to pay $60.00 to check mine. I paid $70.00 for my luggage, knowing on my short trips, I could carry them on. Now I'm out that money,
    plues the baggage check fee. It was raining in Atlanta and I guess you don't have covered luggage carts either. My luggage was black from cart marks and soaked the whole way through. Never, in all the weather I'ved traveled in, sooo many rain storms, ice and snow, have I had anything happen to my luggage. The clothes inside were soaked. The purple ran onto the white so some clothes were ruined. Some were not washable. I'd rather lose my luggage, which has happened to me than to try to pick up a soaked tote and duffle. I weigh 110 lbs., I'm 62 years old and 4'11", do you think that is an easy task. I don't mind the hoops you have to go through about anything but I have to complain about this. It was the worst experience I've ever had. I'll try to stay away from your airlines, you are absolutely horrible.
    Brenda Shull

    Anonymous 11/27/10 8:38AM

  • I arrived at the airport 3 hours early for my flight. I got my boarding pass and stood in line to check my luggage. My flight left at 12:10 and I was going to China. The Delta associate started calling out domestic flights that were leaving at noon to be escorted through the line. I raised my hand and said "I'm leaving at 12:10." The response was "Well--is that 12:00?". They did the same thing for 12:05 departing flights. When I got to the front of the line at 11:30 I was told that I wouldn't be able to check my luggage because I was there too late. I was sent to special services and then I was asked to find a manager. They didn't call for a manager, they told ME to go find one. At 12:00 I was put back into the special services line and at 12:15, they moved my flight out to the next day.

    There was no apology. I had to rearrange my entire schedule when I followed their protocol for international flights--and some how I ended up paying thousands of dollars for Delta to treat me like complete crap. I hate Delta and I will NEVER fly with them again. They can keep their miles.

    littledole 11/26/10 2:02PM
  • We flew from Manchester UK to Burlington Vermont via JFK with Delta. On the return leg we broke the journey for a three day stay in NY.

    On checking in at Burlington Delta told us that as it was a domestic flight we would have to pay for our baggage. They would not allow that it was part of an international journey. We paid. We complained formally and they insisted that they were correct to charge us.

    They didn't put the bags on the plane and then lost them. Now we are claiming for the loss they have ruled that it was an international flight, and are restricting our claim to 1131SDRs, not the $3300 we are entitled to for a loss on a domestic flight.

    Does anyone know the correct situation, and if so how to persuade Delta that they can't make up the rules to suit themselves?

    PS this is only a bit of our problems with Delta. You'd get bored if I listed them all

    deltaneveragain 11/22/10 9:57AM
  • I hear you people. My husband and I were closing on a house when we found online that delta had charged us for another ticket, almost 5 months after paying our tickets in full. It is going to take them 5 weeks or more to refund our money. Extremely pissed and insulted when they offered 2,000 bonus miles. So wish that we could steal their money as they have done to so many of us! Will never fly with them again. Will return to Continental!

    Anonymous 11/13/10 11:13PM
  • On Oct 22nd, I had my flight from MKE to ATL to SFO. I had 2 carryon baggages with me. I had space in the flight cabin for one baggage and not for the other one. Flight attendant took the baggage from me. I assumed that she if finding a cabin place to fit the carryon luggage. But she came back with a luggage checkin receipt. She asked me to collect my baggage in SFO.

    When I wait for my luggage in baggage claim area in SFO, I dont find the luggage. I had to file a complaint in baggage claim office at SFO. I was told that you might receive luggage on Saturday. I kept calling them on Saturday, Sunday but in vain. I was asked to make purchases for the change clothes. However I had camera, camcorder and jewellery in my lost carryon baggage. I was not able to capture pictures and videos in my trip to SFO. This was such a worst experience, looking at golden gate bridge without taking pictures of it.

    I was asked to file the lost baggage claim after 5 days. And then I knew that delta is not liable for electronics and jewellery in the lost baggage claim. I have $2000 worth of electronics and jewellery in it. I filed my claim, it has been 2 weeks and no response or update on the claim. I get very bad response when i call customer care.

    I was told that delta keeps looking for baggage for 8 weeks and then if they couldnt find luggage, then they would settle the lost baggage claim.I dont know how long should I wait for this claim and baggage.

    Rajesh 11/12/10 3:53PM
  • I was going to see my husband on his 4 day pass before he left for war. My driver's father had a stroke, so I didn't make it to the airport till 23 minutes before my flight left. They refused to board me or reemberse me! After talking with the supervisor, they offered me a flight the next day for $1,200.00 on top of the $429.00 they already took. Southwest helped me. I will only fly Southwest now. Thank you Delta!!

    Anonymous 11/7/10 5:06PM
  • flew out of hartford to dtw on 10/25...told that 4:20 was delayed...weather was perfect all over the country, then they said it was a crew issue...there are no crew issues during the day...told the plane was totally full (100+people)...asked about another flight told that there was one at 6:30 and that was totally full (100+ passengers)...at 6:45 the 6:30 flight was cancelled and all the passengers on that plane were put on our"full" flight....bottom line Delta lied and decided that there weren't enough people on either flight to DTW and that they would combine the flights...I don't even think that's legal...I cannot stand being lied to

    pollyhannah 11/6/10 11:01PM
  • I am having no luck with customer support at OR Tambo (Johannesburg) regarding a booking on the 11.13.10. Staff Karishni Reddy and Priscilla on duty at the office were not helpful after 2 trips to airport. Subsequent telephonic follow up ended with taking my contact details and NEVER phoning back!

    Anonymous 11/4/10 12:57AM
  • I booked a ticket through Priceline to fly our nanny home for Christmas. We have since parted ways and Delta, although I explained that the ticket would never be used as she no longer lived here, refused to issue a credit for the value of the ticket. So they are not only making the money I paid for the ticket, they can now resell the ticket and charge someone else the same.

    I will think twice before booking with Delta Airlines.

    prayingforrain 11/2/10 10:08AM
  • It sucks. My baggage has been lost for almost 60 dam days and all they want to give me is a $50.00 baggage voucher.And you can't every reach a baggage claims person on the phone it's always wait 7-12 minutes.That's a bunch of bull.

    Anonymous 11/1/10 11:34AM
  • Our flight out of Minneapolis to Vancouver BC
    was delayed due to mechanical problems. Fine, and we were kept up to date on estimated flight time, etc. All very courteous. HOWEVER, it was pouring rain and when we reached Vancouver we spent two days there, only reaching home late last night to find that the one suitcase we had opened in Vancouver was dry - the other two were soaking wet inside and several outfits had rust stains. A covering glued over some metal inside the suitcase had come loose, likely due to the wet conditions and had rusted onto two of my good outfits. I dont expect compensation of any kind, but would hope that your baggage crew are more careful in keeping the luggage dry and at least covered on the cart while waiting for a flight. This was our first flight on Delta airlines (though I seem to remember that it was Pinnacle) so we may think twice about travelling with Delta in the future.

    Anonymous 10/29/10 12:56PM
  • I have to say the absolute worst experience I have ever had at any airport in the entire United States was at the Delta Ticket Counter in Tulsa.
    It's true you get what you pay for...their fares were so low because they provide absolutely no customer service.
    Don't try to call them because the only people you can get on the phone are at the reservation cener. They are less than professional and make it crystal clear they have no desire to help anyone who isn't interested in purchasing a ticket.
    According to the Reservation Agent Heather S. in Tampa that I was unfortunate enough to actually get on the phone had the nerve to tell me the ONLY way to contact Delta airlines and file a complaint is through the website. They apparently do not know how to use a telephone anywhere other than their reservation call centers. To make it even more ridiculous the supervisors in their call centers are ONLY there to do paperwork. Supervisors in their call centers have no role whatsoever in providing or ensuring that their employees are providing good customer service.
    The counter agents and the call center representatives I encountered where condescending and beyond believable NASTY RUDE. I can't even think of enough ugly curse words to describe how awful we were treated by Delta employees at the airport and over the phone.
    If you are unfortunate enough to be stuck flying on Delta, I suggest you arrive super, super early so you can navigate the cluster of chaos they call their self check in kiosk.
    In short, Delta sucks.
    We will NEVER fly Delta airlines again.
    Customer service training is definitely NOT a priority with DELTA Airlines.

    UnhappyinTulsa 10/29/10 8:00AM
  • Delta handled a weather situation pretty poorly Oct 27. Their customer service gave bad information about flights. Said the flight had already left went in fact it didn't leave until 5 hours later. They didn't have enough staff on hand and people had to wait for hours to just talk to a person who could maybe help while there were many people in Delta uniforms standing around looking cool. We are still trying to find our luggage 24 hours after we basically paid our own way home via alternate (non-Delta) route.

    Anonymous 10/28/10 5:11PM
  • I am greatly disappointed in this company and its service. When my plane was cancelled 10-25-10 due to a mechanical problem, we were offered a flight that would have taken 12 hours instead of the 2 hour direct flight I paid for and no refund for the difference in costs. This was totally unacceptable and I (and the 3 people with me) had to cancel our trip. When we reschedule, it will be with another airline or we will travel by car.

    rbp63 10/26/10 10:07AM
  • I departed Shreveport via flight#5239 on 10-15-10 w/final destination Phila. I was making this trip to accompany the body of my Mother for burial. Upon arrival in PA two rollers had been broken off my luggage. I was informed that this type of damage was not covered by the airlines. I find it hard to accept that I pay $25.00 to check one bag and there is no way to received compensation for damages to my luggage. My retun flight on 10-21-10 via flight #2011 from Philadelphia to Shreveport was re-routed to Dulles Wash. due to pressure problems. We were asked prior to departing Philadelphia if anyone would agree to check their carry on due to a full flight, I did so, only to discover that my carry on was on accessable until I got to Shreveport. I had items in my carry on that I was in need of before approx. 11pm. Delta needs to look at their policies on damage and delays.

    Boaz 10/25/10 8:18AM
  • On Oct.13th I brought my mom to the airport. We had never used any automatic check ins before and asked for help findind the number on the paperwork and got treated SO RUDELY by two different people. One kept on saying "just read the screen" and another kept saying "just slide your credit card". my mom does not have a credit card. You have very nasty people that are not willing to take one moment to give assistance to someone with no computer skills. It was flight 377 5:45am out of Bradley Air Port,CT.

    Anonymous 10/16/10 2:09AM
  • I had reservations for Delta #2817 out of Memphis on 9/28/10. The Delta agent checked my boarding pass and told me I was o.k. to go. When I showed my I.D to the TSA agent, I was hasselled for approx. 15 minutes. I have always flown using my middle name. I had other forms of I.D. with my middle name, and first name and middle initial. I am 63 years old, white, blue-eyed and have freckles. I was singled out by the TSA agent. I have never been so humiliated. The(4)african american TSA agents would not accept my I.D. cards and one kept saying "what else do you have to prove to me you are who you say you are"; and she kept asking me for my Soc. Sec. card. Well, the Soc.Sec. administration advises people to keep this information in a safe place and not to carry it on their person. THE DELTA AGENT I SPOKE WITH EARLIER, FINALLY CONVINCED THE TSA TO LET ME THROUGH - and I thanked him for his assistance. And then, when I went through the metal detector, another african american patted me down, front and back and side to side. I almost missed my flight because of their nonsense. I worried about this all week while I was in Los Angeles. I called Delta (3) times asking for a resolution - A change of name on my returning boarding pass from my middle name to the first name and middle initial as is shown on my drivers license. Delta could not or would not accommodate my request. I am a Skymiles member; however, I don't plan to fly with Delta in the future. It seems to me you would be more helpful to you customers.

    Anonymous 10/7/10 6:37PM
  • We are extemely disppointed with the way the delivery of our lost bags has been handled. The personnel in your office showed a total disregard with the problem you had caused us.
    In all honesty, I am shocked at the way Delta is operating these days. As a frequent flyer and skymiles member I never expected this from Delta. Finally at 6:00 p.m., I was able to talk to Mayn Ann Mitchell who was the first person to give us a straight answer. She assured us the bags will be delivered before 10.00 p.m. tonight. The tow other persons we talked to before do no deserve to be employed in thei current capacity.

    Anonymous 10/3/10 3:07PM
  • FED UP with DELTA. Lets all band together and start a class action law suit against Delta. With all the problems an attorney I'm sure would be able to come up with something. Lets put the problem in Delta's park and let them answer for a change. Consumers are getting sick of getting kicked around. Pool our money and organize and fight back. Anyone interested in doing this contact me at my email: ottillos@yahoo.com

    Tony 9/29/10 11:28AM
  • My daughter, son-in-law and three children age 2, 3, & 6 were booked and confirmed on a flight from Central Wisconsin airport (CWA) to Minneapolis and on to Sacramento on Wednesday, 9/29 at 6:40 AM. they were unable to log on to Delta to print their boarding passes the night before and the morning of the flight. we followed them to the airport, a one hour drive from our home. As they were in the process of checking in the computer shut down and told them that they were too late to check in for their flight. They were within the half hour time frame. The counter personnel refused to help in any way because it is a regional airport and they do not work for Delta. The end result is that they had to buy five additional tickets at a cost of $250 each and fly from CWA to Chicago to Denver and finally reach Sacramento 12 hours later. Never will we fly Delta, but will do all in our power to let others know how bad an airline it is and will try thru various means to recoup the money lost. Oh, yes, to re-book the flight for 24 hours later would have cost them $3000. Unbelievable! As parents and grandparents we are angry.

    Grandma and Grandpa 9/29/10 11:02AM
  • It's obvious that delta's customer service is trying to hide things. Either that or they are TRULY that incompetent. I'd had a number of go arounds with delta's own Brenda Brown of the customer service group. She refuses to rectify the problem or engage those that will.

    Anonymous 9/28/10 11:58AM
  • It would be a simple matter to resolve my problem of lost garments because of an unzipped suitcase at my destination. We have the claim numbers but no one seems to have that at your end. What good are they if you do not use them?

    Anonymous 9/20/10 4:33PM
  • Military rates(alot)HIGHER than regular.

    My husband is in the military. I purchased our tickets online. His return date from combat has been push back and I needed to change my date by 3 days. I might add that this is still months away. I call to reschedule, the rates have increased (online the rates were still even lower than the rate given) plus there is a 50 dollar charge per ticket. I could almost purchase new tickets. What really irritates me is that when I inquire about there so call military rates the cost greatly increases. Why charge that much more for the military?

    armywife 9/17/10 7:43AM
  • I Hate Delat airlines they put me through the worse trip ever on Sept 13th .They delayed my flight so that it would not let me get a connecting to get home so because of that I had to reschedule for the next day . Next day the flight was delayed and then they were going to reroute me through Salt Lake City adding another stop on my trip to Sacto causing me to be flying 12 hours for what should have been a 4.5 hour flight. The worst airline trip I have ever had . I HATE Delta airlines and will not ever ever ever fly them again. EVER

    don't know what this means 9/15/10 6:05PM
  • During my flight from Newark (EWR) via Atlanta (ATL) to Sao Paulo (GRU) at least two of my bags were opened (one TSA lock was missing completely and another had the lock in place but the zipper was forced apart). Some items were missing. I missed my next flight while trying to report the loss to Delta personnel in Sao Paulo. The loss was never entered into the Delta Claim system nor was a claim number issued because I could not determine the pilferage loss on the spot.

    Twelve days later (July 21) I filed a claim both by mail and by email, for $338 worth of lost and/or damaged items.

    On August 11th I receive a letter from Delta asking more patience. Two weeks after that I called to ask about progress. Customer Service was only able to forward my concern, as the Claim Department is not directly available to the traveler.

    On September 13th, I RECEIVED FULL COMPENSATION as asked for all my loss. Delta could have asked for substantiation of my losses -- which I did offer to provide, but they did not.

    My recommendation is to have your bag shrink wrapped before loading on board.

    Thanks to Delta for eventually making good my loss.

    s y 9/13/10 6:50PM
  • My bags were delayed today in Salt lake City and did not accompany me to Dulles Airport via Atlanta.
    I called 3-hrs later and was told my luggage was coming in from Alanta to Dulles. I asked what time and was told to call or look it upon the internet.

    Let me get this picture correct: We now pay for our baggage and get the former or worse sloppy cutomer service. I have to drive out to Dulles and get my baggage on a flightn that I can't find out when it lands because the person can't tell me when it lands, and tells me to call Delta at the airport or go on the internet. Shame on you. I am mad.

    W.T. Bridgham

    Anonymous 9/12/10 6:19PM
  • On June 17th we our flight our of Portland OR DL2590 was changed from 12:50 PM to 11:30 AM we were not notified and missed the flight by a couple of minutes - we had checked in and were at a near by restaurant - there was no page. When I went to the service desk to be rescheduled they had a difficult time doing that because according to the computer we were on the plane -SECURITY PROBLEM??? So I paid $200 per ticket to be rescheduled and re-ticketed. We flew on Saturday, June 19th. The return flight was on September 5th - in Appleton, WI checked luggage and were given boarding passes for the return trip. The return was on United through Denver - we got to the gate in plenty of time, but when we presented our boarding passes we were told they were not valid. OH, back on June 17th for a cost of $200 I guess Delta just canceled the original tickets and forgot to tell United that we had new tickets. Three hours later we had a hotel room and tickets for Monday, September 6th. I certainly expect some more compensation for this fiasco; $400 cash at least, an apology for the Security problem in Portland and a pair of flight vouchers seems minimal. I was charged $400 for re-booking and then I was not properly re-booked.

    Karenehb 9/8/10 7:57PM
  • My girlfriend is stuck in Salt Lake after missing her connecting flight due to a late departure frim Sea-Tac. With absurd timelines in between connecting flight coupled with opposite end arrival/departure sites at Salt Lake, I am surprised your site leads havent been fired for incompetence. First, her 1135 flight on 6 Sep was delayed until 1210. This was also with short notice of last minute gate change. So the delay of just 35 minutes was plenty to make her miss her connecting flight in Salt Lake at 3:17. So, the Delta experts tell her there is nothing they can do except place her on a standby status for an already booked flight at 5:17. Then move her to standby status on another already booked flight at 7:15. And then humoring her with a lousy $6.00 food voucher for her inconvenience. You are some of the most insulting and incompetent organization we have ever dealt with. And what pisses me off is, this is the fault of Delta Airlines. And what aggravates us most is, had she been 10 minutes late to check in, she would have got the same garbage treatment. But she was early and on time. I have heard of Delta Airlines handing out $400 travel vouchers for passengers willing to give up their seats. What did you give her for screwing up the itinerary she paid for that you couldnt deliver? This is totally UNSAT!!! I challenge and request one of your more professional and understanding reps to contact me personally. This is just total garbage. What does a passenger need to do, plan one day ahead of schedule to compensate for delta airline incimpetence and schedule issues? Please contact me because I am nothing less than pissed she is sitting in an airport for 6 hours before they can guarantee her next possible standby. Garbage!!!!! Lets see if you really live up to your claims of customer satisfaction..

    Pissed Off on 6 Sep 2010 9/6/10 5:16PM
  • I had a negative experience with one of the staff members on the airplane. She was extremely rude and inappropriate. I could not believe that someone in her position would behave in such way.

    Anonymous 9/1/10 7:07PM
  • I am writing you concerning the service I received on August 25th. I recently made a commitment to Delta airlines by way of obtaining the Delta Skymiles American Express Credit card. After my recent service, by few employees, I'm not so sure I made the right choice.

    Upon arriving to Myrtle Beach Airport I learned that my plane had not arrived. After waiting an hour we were able to board the plane. I understand things happen, but this circumstance made the rest of the trip very difficult as I was flying with a young child. When we arrived at the Atlanta airport we had to sprint across the airport to our connecting flight's gate as we only had 20 minutes to make the flight. This is where I thought the service received was less than average. When we arrived at our gate, out of breath and a sweaty mess, we asked the person working the desk if we had time to use the restroom or perhaps get a quick bit to eat, she snapped back "No! You're lucky we didn't give your seat away already." The problem I had with this was that immediately after checking in we were greeted with a long line right around the corner where we proceeded to wait for the next 20 minutes, before even boarding the plane. This again, would not be a huge issue if not for the fact that it was dinner time, we had a small child, and we would be in the air for the next 2 and a half hours. I just find it a bit curious that we we're expected to make our flight while it was all but certain, from the employees that I talked with, that our luggage would not.

    On a side note, the flight attendants that I worked with were all very accommodating. As were the people we worked with to coordinate the delivery of our bags.

    I understand that delays will happen, that is not the issue as much as one employee making an unpleasant situation that much worse.

    Anonymous 8/26/10 1:37PM
  • The service was incredibly bad. One flight was delayed two hours then sat an hour on the tarmac making us miss our connecting flight! We were then pushed off to some no name motel with an alleged discount voucher. Waited an hour to be picked up. I wouldn't ever pay the supposed discount amount for this place, it wasn't worth half of that. No meal vouchers. Our group was split into three seperate groups on three seperate flights at three seperate times to get home the next day! I will never use them again!!!

    Gasmandad4 8/25/10 3:34PM
  • When I called the toll free number people are in different places of the world and they don't know what they saying. They should be trained well.

    Anonymous 8/22/10 10:30AM
  • To anonymous who just couldn't understand how everyone could take time to "complain". I have been traveling for many years, and have had mostly smooth flights with other major carriers. Delta is infamous for their lack of customer service and they are pretty much just inept. Hiring mental midgets is a norm for them, apparently. More than any other airline, Delta takes "customer service" to a new oxy-moron level. When something is done right, I am sure the people here who "complained" would be more than willing to give kudos. However, where there is nothing but ineptitude within an airline, there is nothing to praise. So, assuming you are a Delta employee in some capacity, I expect your feelings were hurt. I say, tough. Do the job right, or expect complaints. We pay top dollar for little in return. When people are treated with disrespect and disdain, you get what you get. Bad reviews. Maybe a boycott would drive the point home that we're fed up with paying through the nose for flights from hell. Get over it. You're the complainer. No kudos for you? Well, maybe you're part of the problem.

    Cat 8/22/10 6:00AM
  • Got nothing but a run-around. Couldn't speak directly to the department that could actually help me and emailing them is useless and a waste of time. I will do everything possible to avoid flying with Delta in the future!

    Anonymous 8/19/10 7:20AM
  • I booked a flight from Detroit to Las Vegas for myself, my wife and her two daughters. The flight was a direct flight. One of the girls couldn't make the trip. I paid $25 to check one bag. Of course it didn't arrive with us. We did get it the next afternoon, but c'mon! it was a direct flight!

    Then on the way back, they sold the seat that they won't refund me, even though it was my seat (for my step-daughter), I paid for it. But they get two fares, I get nothing.

    The day after we returned from Vegas, I was to fly out of Cleveland to Devils Lake, ND. I arrived at the airport plenty early, check-in at Delta was smooth, went to my gate and saw that the flight to Minneapolis was delayed an hour. The jet was there, no crew. The attendant suggested I could mak my connection in Minn. So I went and had a drink, when I came back, the fight was delayed another hour because the flight for the crew coming in from Detroit was delayed. So now I couldn't get to Devils Lake until late the next day. Being thoroughly disgusted with Delta, I told them to refund the ticket to my sister (who paid for it), and I went back home. Customer dis-service more or less says too bad, you lose.

    Never again on this sorry airline, it's like dealing with the mafia.

    fuel56 8/16/10 9:03AM
  • I am disappointed with Delta Airlines. I flew from Augusta GA to Monterey CA. My flight from Atlanta was delayed so I missed my connecting flight to Monterey CA on United when I got into San Francisco. I was suppose to get a hotel voucher but nobody was at the ticket counter when I got into San Francisco at 12:46 am on Saturday, I was suppose to get into San Francisco at 10:45. Luckily I had family who picked me up at San Francisco. I have been trying to locate my checked bag since Saturday. Nobody seems to know where my bag is???? When I called Delta on Saturday they said my bag was still in Atlanta and was to be delivered to San Francisco on Saturday at 10:30. I call Saturday afternoon and Delta tells me they can't locate my bag they think United has my bag. WHERE IS MY BAG????

    Anonymous 8/15/10 5:18PM
  • This is the worst CS I do all i can to avoid Delta.

    Anonymous 8/11/10 8:37AM
  • Our large suitcase filled with skiing equipment (fresh from under the Christmas tree) didn't return home with us in February...it is now August, the forms for reimbursement were submitted in May (no help from Delta) and I can't even get an answer to my phone call asking the status or when I might be reimbursed. Talk about customer service.

    rbastone 8/9/10 12:47PM
  • I just spoke with a baggage representative regarding my husband's baggage which was to be delivered tonight around 10:30 pm. As it is now 11:39 pm and nothing has been delivered nor any phone calls, I called Delta Baggage. The man at first helped me with my request and then the conversation became rather confusing, and then rude. He rudely addressed me after his answer and then was a smart-aleck. I didnt appreciate his attitude. My husband does not stay up this late so I was glad to stay awake and receive the luggage. My husband flies Delta quite a bit and can however can flight other airlines to Minn/Bozeman. A simple answer to my question would have sufficed, not a smart answer. Gloria Shomin for Mike Shomin/arriving MSP at 4:25 PM on 8/8/10.

    didnt hear 8/7/10 9:44PM
  • My 13 year old daughter flew unaccompanied into BWI on 8/5/10. I was required to pay 100.00 for this service each way. She was properly escorted and arrived safely. I gave complete names for two people at check in. I asked the lady at the check in counter in Augusta, GA if I could give 2 names bc we were not sure if her father of godfather would pick her up. She stated yes, no problem. Her godfather arrived with proper ID to pick her up and was not in the system. He could not pick her up. Both names and ocmplete information was listed on the Red/White envelope that traveled with my daughter This cause a huge problem bc her father was not there and then had to be located to get to the airport and get her.
    I called yesterday and spoke with a customer service rep, Sherman, in Montego Jamaica. He told me I could only list 1 person. Bc I got wrong information in Augusta, A huge problem was created when my daughter arived to D.C. Never had this problem with other airlines.

    C.L. Hill 8/6/10 9:08AM
  • I have never got such worst service from any fly Company like from Delta. I booked my flight, the represenattive did some mistake, I spent a lot of time with Delta support, day before my flight I got email from delta reminding me to checkin, I couldn't checking and called Delta again, some representative tald me tha I need to check in in the airport, when I came to airport, I figured out that my ticket was canceled, my wife and son did check in, but I couldn't fly with them because I didn't have a ticket. I spent a lot of time on the phone again, but there was just one hour before boarding, I had to buy new ticket for $400 more exepencive than my first one. Bottom line if you don't want any problem, don't fly with Delta, they give you chip ticket on the begining, but you will pay much more that you think in the end. When I complained to Delta customer, they told me that they are sorry, it was Delta's mistake, but they cannot refund me the diferents I paid for new ticket. support

    Anonymous 8/5/10 2:27PM
  • Trying to do anything about pilfered baggage is looking to be impossible with Delta Airlines. Trying to find anyone other than a clerk who answers the phone (after a 40 min hold) is equally so. Any ideas?

    Anonymous 8/5/10 2:25PM
  • Today I had my worst and last bad experience
    with Delta Airlines. I was going somewhere
    for 10:30 AM. My flight was to leave at 7AM.
    At 10:00 PM the night before I looked on internet and flight was delayed such that I could not make my connection. I called Delta
    and after half hour was put on 550AM flight,
    meaning I had to get up at 3AM. I got email saying Delta realized problem and corrected,
    but actually I had seen the problem. I got to the airport at 430AM when it opened, went
    through security and to the gate. 3 minutes after the flight was supposed to board at 5:10 AM, it was announced that it was canceled due to maintenance. (It was still on time on the monitor). Because I have had so many bad experiences with Delta, I had the phone number memorized and called it. I was told I would have to get an 8AM flight somewhere else and not get to my destination until 5PM. This was unacceptable, as I had to do business during banking hours. After about an hour talking on the phone the tickets were refunded to my credit card(I hope-takes 7-10 days). Trying to talk to Delta personnel at the airport was impossible because there were about 30 Korean students trying to check lugagge. Because Delta did not have enough people checking bags, at least 5 of the students had to run to catch their flight and leave their lugagge behind! Behind them were some people flying to New York who were unable to check their lugagge or make their flight because of the lack of Delta employees! When
    I was finally able to talk to a Delta employee, who could only suggest I book the same flights the next day (like that would help), I tried to rent a car to drive to my destination, but there were no cars, plus I had been up since 3 AM and was in no mood to drive. I went back to the Delta employee who was at that time facing the people who had missed their New York flight. After they had vented their anger, I informed him that I was stuck at the airport because I had been dropped off and that I wished to just return home, and that I did not think I should have to pay for a cab. Most professionally, he arranged for a shuttle that I should not be billed for, so I returned home exhausted and accomplished nothing because I had to cancel the business
    I was supposed to have conducted. Other bad
    experiences: paid for lugagge to be checked
    and then flight was canceled (I was put on another airline but had to pay bag fees there,too.) 2 weeks ago; I am told takes Delta 30 days to respond to e-mail complaints. My daughter had a flight canceled earlier this year and we had to actually pay for another ticket on another airline. Students had to wait 4 hours in the plane on the runway on their second flight!
    Another trip chaperone of students was bumped with no explanation... think I have made my point of NOT EVER TRAVELING ON DELTA
    AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    dmaheu 8/4/10 7:53PM
  • Lost Baggage for a 10-day vacation trip to Buffalo/Niagara Falls,NY area. Poor customer service, poor results and very time consuming to ruin great vacation plans. Now, the baggage claim process is like filling out information like an Act of Congress - long and not getting quick results. This was my first trip on Delta and I am "one and done."

    Anonymous 8/4/10 6:25AM
  • My wife and I flew on Delta for this years spring break from Tampa to Chicago. My bag was torn in many place and was almost brand new. I went to the baggage office at Ohare airport and waited patiently to get the agent to give me the paperwork to file a claim. I faxed the claim early April and recieved conformation that it was recieved. I waited patiently for two months before I made my first call. I was told that they were very busy processing claims and that it may take some extra time. I called in July and was told the same story. It is now August and after two phone calls yesterday and waiting for over 1 hour while on hold, I finally got a representative from Delta and I gave her the claim number and she told me that they had no information that a claim was ever filed. What a bunch of crap. I had contacted Delta 2 previous times with the same claim number and was told it was being processed. Can you believe any industry especially an Airline dealing with customers would give such poor service and then lie to me about everything being processed. If I ran my business like Delta, I would be out of business.
    Fred Mack
    US Army Retired

    Anonymous 8/3/10 11:39AM
  • Our family booked Delta flights and separate hotel to Honolulu from Thunder Bay ON. several days ago. We woke up to the morning newspaper today to find out that Delta is closing operations in Thunder Bay as of Oct 10, 2010 which is several weeks before our travel date. Not only did they not contact us , but when we contacted them first through expedia they hung up on the agent rather than helping us. We called direclty and were very poorly treated. They did not offer assistance AT ALL and basically said take a refund and too bad about NON REFUNDABLE HOTEL. We asked for a supervisor and were told they were the ones making these decisions. I will never fly Delta again.

    Dissapointed in Thunder Bay 7/29/10 6:00PM
  • I have a delayed baggage, the baggage was delayed on 26 of July, today is the 28, I was told Gainsville Baggage Service picked up my luggage on 27 and would call me with an estimated time of dilivery on the 27. I tried to call the phone number given last night NO answer. Today the 28 I still have no idea where my luggage is. Phone has been busy since 9:00 AM this morning, with constant redialing (from different phone number they are to contact me on) I also sat in airport 7 hours for a 20 min flight. I am not a happy customer with DELTA

    Anonymous 7/28/10 10:08AM
  • Good Morning To All of You Who Might Read My Comment

    IT is now 0700 and we just arrived home in Syracuse, NY after driving home at midnight from JFK in New York. The closing to a wonderful trip to Italy with my wife and another couple unfortunately ended miserably due to the poor organization, total lack of customer service and pure disinterest in assisting their (customers, prior that is!!!)

    While checking in for our return flight in Pisa, we were informed that there was at least a four hour delay for our flight, which was not listed on the monitor. Following that information, we were then asked for an additional 510 euros (today about $650.00 US) for extra weight (anything over 25 kilos is 105 euros), times two no less, then an additional 55 euros for a second bag for my wife. To spend half the price of a full round trip ticket to Italy on luggage is absolutely obscene and is obviously being used as a means of financial padding. I am hopeful that the governement does in fact become more invloved in this abusive practice. We finally did leave at 1730, originally scheduled for 1325. Although we told the agent we were concerned about missing my flight from JFK to Syracuse, which was to leave at 2100, I was told not to worry and that an agent would be present at JFK to asssist everyone. The flight finally arrived at 2020 and as we suspected, we knew we could not make our flight, although we hoped that that they would be aware of our connections.

    To state that the Delta presonelle seemed uninformed, dazed, confused, ignorant and completely non-caring would be putting it mildly. Not only did I pay over $650 luggage fee for my THREE bags (yes3 total between my wife and myself) to be sent to Syracuse, but I missed my flight and it took an additional 2 1/2 hours to find someone who only told me that they had made arrangements for us to stay at a hotel and booked 3 of 4 of us on a 9 somthing flight this morning, without even dicussing the matter with us first. If they did, they might have found out that I have over 120 patients wating for me starting at 0830 this morning, and my wife and her friend who also traveled with us have nursing responsibilities at their own jobs.

    The "Supervisor" and the "Manager", when they were finaly found, told me they could not help me and I was on my own to either take the flights given to us , or find a car on my own and then to call customer service today to see if they could help me. After that they walked away and told us: "Thank you for using Delta" I have now been up for over 32 hours and must work a full day and evening, and must return the rental car ($370.00) at lunch time.

    I am disgusted, angry and extremely disappointed with the general apathy and lack of customer respect which was so apparent. I will be filing formal complaints with the FAA and with Delta and will not longer be using this substandard airline again, and will be sure to inflorm my colleagues and associates to avoid this airlines services whenever possible.

    Robert A. Dracker, MD, MHA, MBA
    rdracker@hotmail.com

    Robert A. Dracker 7/27/10 4:24AM
  • No service Rep answers this phone at all.

    Anonymous 7/26/10 2:22PM
  • 7/25/10: I was booked to fly from CMH to SFO via Detroit today. Our plan sat on the ramp in Columbus for 10 minutes past our departure time so that the pilot could "redistribute the wing load" whatever that means. We then flew to Detroit where we waited on the ramp approximately 10 minutes for the ramp personnel to guide the plane into the parking spot. Then we waited approximately 10 more minutes for the gate agent to get the jet bridge across to the airplane so we could depart. This put me behind for an already tight connection but I made dash for the new gate. Of course I was travelling from gate C55 to Gate A4. I arrived at the gate 8 minutes prior to the scheduled departure. The plane had boarded, thet door was closed and the agent was no where to be found.

    I went to an adjacent gate and explained my situation to a gate agent who told me without looking at me that there was nothing she could do I would need to go to traveler assistance at gate 43. I went to the "service center" where I found 2 people working at the counters. There was one person being assisted at one desk and two men being assisted at the other counter. I thought this would be a quick trip through the line as I was 5th in line. Over one hour later I was still waiting. The two men who had been at one of the counters were still there. By this time the line of people had grown significantly with the line stretching back to the terminal. Then a third employee had arrived to work at the counter. I thought this would help move things along quicker but one of the employees left for lunch.

    The customer service rep was helpful when I finally got to the counter although I was unable to get on a flight to San Francisco and had to spend the night in Detroit.

    Overall I am very disappointed with what I percieved to be a general uncaring attitude by the employees. Other than the nice lady at the counter nobody seemed to have any concern about delays or inconvenience to the customers.

    As a business traveller I am on airplanes almost every week. I will make every effort to avoid flying on Delta again and will recommend the same to my coworkers.

    Anonymous 7/25/10 1:16PM
  • Appalling. When checking in in the US the Delta Representative refused to check our bags to our final destination and only tagged them to JNB. While in transit in Johannesburg (should have had 2+ hours but the flight was late) your representative was very helpful as it seems this is a common scenario, however our baggage is still missing more than 48 hours after our arrival in Mozambique.

    Anonymous 7/24/10 1:41AM
  • My son was supposed to fly out of Omaha on orders this morning. We showed up on time, but we learned after waiting in the luggage line for over an hour (maybe 15 people in front of us) that they were short 2 people. They had 3 people at the counter. When we got to the counter we were told my son wouldn't make his flight to Charleston.
    He had previously arranged to meet another soldier there to share a shuttle to Columbia, SC. Now we have to return 3 hours early to hopefully book the next flight that would get him to Charleston after his shuttle would leave the city.

    I looked on line and found a flight that would take him directly to Columbia and thought this would be simple enough to handle. The phone assistant said there would be a$300 change of city and rebooking fee.

    We have told them he is on orders...I am only getting involved because he this is one of his first travel arrangements to make on his own.

    maryk 7/23/10 7:04AM
  • very disappointed ,depressed only because flight cancelled due to mechanical problem and could not get connection on any other flight to newark nj.I was travelling to india with my two kids after many years getting reunited with my family.my trip got cancelled only because of one flight cancellation .I called reservation agent was on phone for 2 hours on the airport but nobody helped me out they could not a place for me and two children on any other flight.it seemed like everyone else besides me found another connection but not me my children were thirsty tired crying and i was trying to find help but it was all helpless.I cannot hold my tears even now when i am writing to you.what if i could have screamed and got mad on phone or on airport with your employees they could have helped me out.I was requesting everybody please help me out but never got a help.i would not recommend anybody in my family or friends to travel on delta airlines.

    Anonymous 7/19/10 5:19AM
  • None of the Delta telephone numbers allow connection: "Due to an unusually heavy volume....please try again later of go the Delta.com." Same thing for hours as I try to make some flight changes that can't be done on the web - for a flight today! Same thing yesterday! Amazing. This isn't a case of a long wait. No they simply won't connect you. Thank goodness I can fly Jet Blue or Southwest out of Boston most of the time!

    snap 7/16/10 11:57AM
  • My Mother was shipped from Charlotte N.C. to Indianapolis ind in Dec of 2009. With damage to the casket and to the body. i have tried several attempts to to contact Delta, with no answers or just delays. It's a simple problems of damage on their part that should have been settled long ago. WHAT IS THE PROBLEM.i want answers and I want them now.

    suzanne 7/16/10 8:57AM
  • I absolutely HATE this airline. Everything about them sucks! Why don't they just fold because they are worthless. Southwest is the way to go. For that matter, any other airline will do. DO NOT FLY DELTA!!!!!

    VMDK 7/15/10 2:33PM
  • I'm very disappointed with Delta airlines. Yesterday my flight from Cincinnati to houston Texas was delayed, nobody informed me until i reached the terminal gate. I'm just lucky because my layover time is 3 hours. But today my Dad, stepmother & their friend also had a delayed flight, they also didn't inform them until they reached their terminal gate, unfortunately they are stranded in Atlanta until tomorrow 7pm. they are all senior citizens, my stepmom is diabetic who also post stroke & still recovering from it. The airline even informed them that it's not the airline fault to have a bad weather. They let them wait for couple of hours before they fetch them in Atlanta for their accommodation in a nearby INN. They are not so friendly trying to fix thing ups for them, it is really disgusting.

    Salvie 7/13/10 10:53PM
  • I have a horrible experiences with Delta Airlines. They missed my luggage and I never got it back or paid. Their customer representatives are very rude, they played with me by changed their words. Never going to fly with Delta ever again.

    Nogood 7/12/10 12:32PM
  • I am a frequent buiness traveler -- live in Atlanta. Two weeks ago, on my return trip from Dallas, having finished my business meetings early (on a Thursday morning) I made my way to DFW airport, with the intention of getting an earlier flight. I was booked on a 4PM flight, and arrived at 11:00AM -- hoping to pay the $50 charge to get on an earlier plane home. I was informed that all flights were booked. I asked if I could fly standby and was told I couldn't because I didn't have the right level of Skymiles attainment. OK -- rules are rules. I asked if I could possibly change seats, as my seat assignment was in the last row -- middle seat. Nope. All seats were taken. Distrubingly, though, there was a group of stand-by passengers who were given seats (a lot of which were airline personnel) -- their names being called as we sat at the gate waiting to board! Delta clearly has a policy of offering preferential treatment to their employees -- not their customers.
    The 4PM flight was late pushing back from the gate, and we sat on the runway for 90 minutes waiting for a storm to pass (remnants of tropical storm Alex). The air conditioning was turned off and on -- repeatedly. The pilot told us they needed to conserve fuel.
    The arrival back in Atlanta was approximately 9:30PM. The 35 minutes drive to my home, made the entire airline/airport travel approximately 12 hours. This is not, unfortunately, the only time Delta has provided me with poor customer service.
    They've lost me as a customer.

    Nolongeradeltacustomer 7/7/10 6:57AM
  • My luggage was mistagged in my home city of Erie PA and I was without my luggage for 5 of the 7 days that I was at a meeting in Atchison Kansas.. All of my conference work papers were in the bag as well as all of my clothing and shoes. I was very courteous to the people who attempted to help me. However several people slipped up and retrieving my luggage was very difficult.

    Sr. Margaret Pilewski 7/5/10 3:31PM
  • On Monday, July 5th I made it to Memphis from St.Louis at 730am. With a 2hr lay-over departing at 935am and arriving in Houston at 1145am. With th flight attendant not showing up Delta employees kept informing us that the flight was delayed. Come to find out the whole flight was cancelled due to the fact that the flight attendant never showed up. How can a entire flight be cancelled because 1 person don't show up? How come there is not a flight attendant on stand-by? So with the flight cancelled they redirected everyone to a different flight. Keep in mind I was suppose to make it to Houston at 1145. I have to now fly Memphis to Atlanta not leaving Memphis til 345pm. Then leaving Atlanta at 649pm and arriving in Houston at 805pm. My bags will already be in Houston before I ever get there. All Detla did for the me was give me a $6.00 voucher. What in the hell can u buy out the aiport for six dollars? It would've been a little better if they would've actually paid for a meal where u didn't have to come out of your pocket. Its not my fault that 1 of their employees chose not to come to work. That 1 person cancelled an entire flight for about 50 ppl. Delta could've gave u half off on ur next flight. So you might wanna take in to consideration before flying with Delta that this could be you sitting around at a airport for over 8hrs just to finally board a plane. I think next time I will go ahead and pay the extra money and fly with Southwest.

    runteldat216 7/5/10 10:05AM
  • My Mom just flew with you on Tuesday, June 29. After boarding @ JFK airport in New York, she was then asked if she would agree to a later flight. Take into account that my Mother is eighty-three years of age. With this being said, you can understand that boarding the aircraft was no small task, not to mention that the family that went to the airport with her, left when she boarded; therefore she would have been left alone in that huge airport for who knows how long. Needless to say that she declined and remained on the flight. the airline on the other hand assumed she was being bumped and removed her luggage. When she landed I was told of the dilemma and assured that her luggage would likely be delivered to her residence the next day. When the next day (Wednesday), came and gone, and no luggage I started calling that night. That began the nightmare.

    First of all the baggage claim ticket did not display the required 10 sequences required to track the luggage on-line (the number given to us read as follows - DL381314), which I was later informed that it did not show the destination of said luggage. As a result, the automated operator was of no help. It constantly asked for the ten (10) sequence ticket number. After several attempts at this, it finally prompted me to a line with a live representative. At which time another recording asked that I hold until one of the representatives became available. I held literally for forty-five minutes before I hung up. I tried again the next morning (Thursday), only to be on hold for twenty minutes before I hung up. I then tried calling, what I assumed to be the ticket counter, I finally got a live person who proceeded to take my information and then placed me on hold. Again I was on hold for more than seventeen minutes, and because I was at work I had to hang up. Finally I took it upon myself to go to the airport and locate her luggage. Upon arriving at the baggage claim office I presented the claim ticket to the clerk and he promptly informed me of the error on the claim ticket. This made it impossible for him to track the luggage himself. Instead we had to physically go through all the luggage in the back of the office before we came upon her luggage. Then to find out that it had been sitting there since Tuesday evening was unacceptable. Not only was this an incovience, but her medication, which was insulin, had gone bad after sitting unrefrigerated for that long of a period. My wife and I fly frequently and have never experienced anything like this. I do feel that my Mom needs to be compensated for the inconvenience and expense this has caused.

    Anonymous 7/1/10 3:49PM
  • I am currently stuck at the Phiadelphia Airport due to Delta. They canceled my flight(not until I was pulling in to drop off my rental car). Then when I went to the counter the lady was VERY unfriendly. I inquired about compensation for having to stay another night(hotel cost,food,not getting me home in time for work ect..)I was told they did not help for flights that had been delayed due to weather.(rained earlier in day, sunny now). In addition my son noticed other Airlines flying out to Kansas City, MO our destination were flying and on schedule according to the board. All of this after them charging me an additional $364 before leaving town due to a mistake in booking.I read the reviews prior to leaving and took a leap at faith all would be ok. Hey I have flown many a times on other Airlines and have never had a problem. I have learned my lesson. Everyone take note to all of the customer complaints.Other are going out of their way to save you the same grief. From here on out it will back to Southwest or Midwest for my family. Even if it initial cost a few extra dollors. I'v spent way more than I thought I was saving initially. What do people due if they don't have an extra way to come up with additional financial resources? I guess Delta would of sent my son and I out in to the streets of Philadelphia(a strange city) to fend for ourselves.
    SF

    Anonymous 6/28/10 5:36PM
  • My 6 yr old granddaughter and I had a berevement flight on Delta Airlines on June 2, 2010 - starting out MBS - Saginaw 1040 am flight going to Detroit - to Memphis , then to Montg. Ala.- arrival at 3:40 pm for my sisters funeral , which was going to take place on June 3 at 10:00 am. The MBS flight started with a delay for approx. 1 hr- we were told because of severe thunder storms in Detroit. which the passingers were told that once we landed in Detroit, everything was backed up , so we would probably be able to connect with next flight. Got into Detroit, was told there was not another flight out until 7:30 pm . I called and talked to customer care on phone at airport, they also told me nothing could be done, had to take flight out at 7:30 pm. We waited at airport for approx 8 hr, then at 7:30 pm we were told that the flight was delayed for 1 hr because of traffic control . I had already miss the showing at funeral home that evening. I started to cry , found a customer care desk and gave explaned my situation about the funeral and I have been sitting at airport with my 6 yr old granddaughter all day - I could not miss another connection, I had to be in Montg. that night, for the funeral in am. The lady I talked with told me I could have been on a 3:30 flight earlier that day. She could not understand why they had put me on the 7:30 pm flight. She said she could get me on a flight at that moment going into Birmingham, arrival at 10 pm - which is approx 2 hr north of Montgomery. I told her I would not have transportation from Birmingham to Mont. at that time of night. She told me I could rent a car and drive, there was no compassion at all, it was a "Oh - Well" I took the flight into Birmingham, there was no available car rental , you had to have reservations, or no car was available at that time of night, all cars were gone. I started to cry again, and my poor granddaughter was exhasted. One of the guys from car rental saw me crying and ended up loaning me his car to drive to Montg. , under the understanding of driving it back to Birmingham the next day. I Had a HORRIBLE FLIGHT WITH DELTA POOR CUSTOMER SERVICE , POOR EVERYTHING!!! NO FLIGHTS ON TIME, I WILL NEVER FLY DELTA AGAIN OR RECOMMEND THE AIRLINES TO ANYONE

    Anonymous 6/27/10 8:47PM
  • Delta gate agents either provide mis-information or make little to no effort to resolve delay rescheduling. I can not find words for the living hell Delta put us through on a flight from Hong Kong to Cinti.

    Hong Kong Fliers 6/26/10 6:01AM
  • I have a concern with your minor traveling program. Your procedures surrounding this issue is deceptive and insensitive. As a paying customer I am required to notify the airlines about the passenger. Once this process occurred, I was informed that we were required to pay $100.00 each way. This is a horrible way to do business. I assure you that my family and I will never, ever do business with Delta again. I will also tell everyone I know about these business practices!!!

    Anonymous 6/25/10 2:23PM
  • Dont fly Delta. Worst Customer Service.

    I phoned their Customer Service department 4 times in a day to check the possibility (or not) to change my ticket and got 4 completely different answers. I had to go over their website and read entire pages to understand stuff some of the representatives obviously did not.

    Besides they are unprofessional and just dont seem to care.

    reptile 6/25/10 1:57PM
  • I am very afraid to fly so I usually fly jet blue. Their staff are so calming. Unfortunately, they don't fly to Europe. We always use to fly to Geece on Olympic but they don't fly to NY anymore. We went with Delta this year(only airline with direct flight) and it was total chaos!!! The check in was disorganised, the staff grumppy and there was a sense of confusion every where!!

    Surprise, surprise 2 bags didn't make it (along with 5 other passengers luggage) We are told that it might make the flight next day. Planning to pick up luggage on return to states. Do not believe they will be able to deliver.

    Next year we will fore go the direct flight with delta and take a connecting flight with any other airline!!!

    Anonymous 6/25/10 9:47AM
  • I fly quite a bit each year-at least 3 to 4 times a month. The only airline that always seems to be unable to help you or make your travel a very unpleasant experience is Delta. Baggage number-how's 40 minuts on hold and no pick-up. Then try the customer service line AND the 404-765-5000 number-also no pickup.Couple flight times/delays/cancellations with baggage problems and you decide for yourself if you want to fly Delta.

    Anonymous 6/24/10 4:56PM
  • karen m. in Minneapolis(MSP) This Lady needs to go to so type of training if she is going to be meeting the public. If she told us once she told us 5 times that we missed our fight is way we had been stick for 12 hours. we missed our flight because flight 2305 was delayed from Omaha and she knew this. She was very short with us. This is not what you do with a customer who has been sitting at the airport for 12 hours.

    delta sucks 6/22/10 12:21PM
  • Flying Delta Airlines has given us a whole new view of flying. We had not flown for many years. However, after our current baggage issue, we may never fly again. At least it won't be Delta.

    The people in Des Moines, Iowa were very cordial and helpful. They tried to help us with our situation.

    I cannot say the same with any other Delta baggage personnel other than a young lady who finally helped us through the 800-number. She could sense the frustration.

    Situation: Flew from Des Moines to Minneapolis on our way to Alaska. Had to interrupt our trip due to a death in the family. The attendant at the counter in Minneapolis refused to look up as I asked for assistance. "I am working on the flight." My response in tense but not loud tones was that I could help with that if she would just look at me.

    Having finally looked up, I explained that we needed our luggage off of the airline and explained our situation. She said she could not if I did not have the baggage ticket copy given to me in Des Moines. I noted that a copy was not given to me. She told me I was given a copy. Another Delta employee assured me that "yes, you were given a copy". I asked what else they could use. No answer. I said how about my ticket. They said they could start with that.

    Yes, the baggage ticket was stapled to the back of the ticket. They either could not or would not pull the luggage. I was told to make a claim at the baggage claim.

    We were told that we would have to do it in Des Moines. By the time we arrived in Des Moines, it was closed. So I drove to Des Moines the next day.

    Baggage claim in Des Moines was very understanding and put in a request to Fairbanks, Alaska to send the baggage back. They said it should be in Des Moines on Friday.

    On Saturday, we called and learned it was still in Fairbanks. Do you know it is virtually impossible to talk to a human. After 2.5 hours of internet search and on hold and transfers,speaking to an employee at the Des Moines airport who hung up on us, we spoke to the aforementioned young lady.

    Have we come to an age in which computerization and online usage offers us the option of never having to speak with someone who is just trying to deal with a difficult situation in their life.

    Customer Service appears to be outside the consideration of Minneapolis Delta employees.

    Anonymous 6/19/10 2:57PM
  • This company lost my bags, my vacation was a total lost, no calls to confirm they have my request for approval to replace items I had to buy. Every employee at delta said thier company was so slow and poor with customer service....I am out cash and had nothing they took my carry on... said they did not have room, then allowed 6 others to bring theirs on !!?? Not cool.

    Anonymous 6/17/10 7:51AM
  • delta has been an absolute nightmare for my daughter. she was flying to rome,italy, first
    delta cancelled the flight,she missed her connecting flight. she spent the night in another city delta sent her to, then the next day they fly her to rome. well, to make this short, they lost her bag. its been going on four days now and they have no idea where it is. the horribe part, my daughter has a chronic lung condition and her medicine which was packed in ice is in the luggage. it was a month supply of medicine,about 5 thousand dollars worth. she had only enough in her purse for two days. now this is an emergency situation. most likely the medicine in the luggage is damaged
    by now.

    debral70 6/16/10 9:42AM
  • As a retired Delta flight attendant, I am very disappointed in what my former once great airline has become. My bag waa checked to go MSP-MEM-SAN. There was a 4 hour connection time in MEM, and also the flight from MEM-SAN was light. There was no reason that the bag should not have been on the flight except that they forgot to load it. The following day MEM sent it to MSP to be connected with MSP-SAN. Once again, no bag although the 800 number told me that it was on the flight. Upon checking with baggage service in SAN, they said it was now in SLC and didn't really know when it would arrive since it hadn't been scanned in SLC yet. Now I know stuff happens, but the SAN baggage service people were quite rude, and this is something that is unacceptable to me. DAL was always known for their great customer service. What happened Delta? It's stressful enough to travel these days, and a lost bag is even more stressful. Baggage service personnel can only give you the info that they have, but the info isn't always up to date, and rudeness isn't acceptable under any circumstances.

    flygirl 6/14/10 3:56PM
  • My 17 year old son was flying back to Nashville from Baltimore. His plane was late leaving Baltimore so he missed his connection to Nashville. No one was around to offer him assistance or help him find a place for the night so he ended up sleeping in the Atlanta airport by himself. I will never allow him to any of us to fly Delta aging. I know this would not happen if we had gone Southwest.

    Mic 6/14/10 7:37AM
  • Horrible service, horrible plane, and it cost more to put my dog under the seat than it did to buy my ticket. I checked in early in Salt Lake City and the agent was rude. Later I understood why the guy in front of me said "good luck" as he walked away and I approached the agent. When I bought the ticket 3 weeks prior, I requested a window but the agent ignored that. Then he moved me to the last row where there is even less room than the rest of the plane and no way to move the seats back. The plane was ready at the gate but the crew arrived an hour late. I don't get it. The plane seemed old and cheap, not how it used to be on Delta. I will avoid using Delta in the future if they are even around. Getting off the plane I asked 2 ticket agents for a phone number for feedback and they told me to go to the website and leave a comment.

    fabulista 6/11/10 11:19PM
  • Your airline is an absolute joke and i have been with you for so many years...reward the once a year fliers and screw the rest of your core travelers...I am totally disgusted with your pricing for routes and will be resigning shortly...you should absolutely be ashamed of what you are charging in your controlled routes..you have made it impossible to remain with Delta...Southwest is begging and I am there
    Paul Ricciarini

    prostros01 6/11/10 10:40PM
  • My Name is Carlos Pitra.
    Im Baker hughes employee I went to US to attend a training Houston then I flew in Delta Air Line In my way back to angola
    I checked my Bag from Houston - Atlanta - Johannesburd. when I arrived in Johannesburd I could not find my luggage. I was not happy at all. as I was in connect to the next day I went to claim to the bag claim office one ladies went to check but she could not find it . I went again to Delta Air line employee those South africa ladies told me it's too early to say your bag lost you have to wait aleast 3or4 days. please leave your cell phone number, your home adress etc... They said may be Delta Air line can load my bag in the next flight hence once they receive it they will ship it to me.
    But Since I reached my Angola I have no idea wityh my bag and those ladies they never call I don't know what happened with my bag.
    Im not happy.

    Thanks.
    Regards,
    Carlos Pitra

    Pitra 6/10/10 2:48AM
  • I just read about a little defensless dog that was rescued from homelesness by some great people on a Mexican vacation, only to be lost by Delta Airline. This is all I need to know so that Delta will NEVER have my travel business.

    kampf.schiavone and associates 6/9/10 11:56AM
  • I have been flying Delta for awhile now,(Husband is stationed in Louisiana)only see him every few months and have never arrived on time,I just returned on 6-7-10 and was stuck on the plane in Ga that was suppose to be on time, no weather problems and still ended up at bishop in Flint 45 mins late, when we ask the flight atten what was the hold up, after we waited for someone tol inform us of the delay, they stood there talking with each other and eating, we were told the piliots were waiting for the weight of the plane, then we were told there was to much traffic behind us (Planes) I like flying out of Bishop with one stop so I dont have a lot of choices on airlines, I work in a Drs office and we have to let our pt's know why their appt is delayed, I feel the pilots should do the same!

    Anonymous 6/8/10 10:31AM
  • I had the same experience with supervisor Ivarson at the Atlanta Airport Delta counter. People were waiting in line for hours to get a new ticket and he worked so slow, it was unbelievable. Slow and rude and he even said, if I would ask him one more question, he would call security and I would have to sleep the night in the prison. Great customer service to say this to a customer, only because he was overwhelmed. He is not
    at the right place, he should not be a supervisor for Delta Airlines. More of this kind of employees and Delta can close their doors. I hope so for them, so Supervisor Irvarson will loose his job!
    Unbelievable experience with Delta in Atlanta on Friday June4th,2010. Delta and Atlanta, never again!

    Supervisor Ivarson 6/5/10 9:11PM
  • I will not give Delta Airlines my money anymore. The Atlanta Airport Delta employees are very unfriendly and not helpful at all.
    They think, they own Delta and they do not need to help their customers. What a huge difference to all the other airlines. Rude, I cannot descripe my experience yesterday at the Atlanta airport. Long line yesterday, not able to reschedule flights on time, employee
    Ivarsson ( Delta Airlines Supervisor)
    was the slowest person on earth and he had enough seats left on the plane going to Baton rouge and did not
    sell me a ticket.He should get fired and I will do everything in the world to try this.He should not work in a position like this! What a terrible experience
    at the Atlanta Delta counter . I will never
    fly Delta again. I will use my remaining miles and never ever use Delta again.

    Supervisor Ivarson 6/5/10 8:58PM
  • I will never fly Delta aan either. I had purchased my ticket well in advance and when i arrived at the ticket ounter i was told they did not have a seat reserved for me. I asked why and was told it was due to " Atlanta". The ticket rep would not look at me or answer my questions, he just lept repeating that it's a problem with " Atlanta " Finally he told me to come back the next day for my flight, I said " No, I am here and ready to go". The best he could offer me was a change to go to the Raleigh NC airport vs Fayettville airport, 2 hr difference. I had to pay for a rental car and had a terrible trip. Also the Atlanta airport is the WORST airport i have ever been in. It was like being in a Third World Country!!! Horrible!!!

    Tomasina 6/3/10 8:53AM
  • delta (small delta on purpose) employees lie. they tell you:" the flight has been canceled because of bad weather in Atlanta." You check the weather website, only to find that it is sunny as hell in Atlanta. What has happened to moral values?

    Anonymous 6/2/10 12:52PM
  • I will never ever fly with Delta again. These jerks have been letting us sit on the plane for two hours, telling us that we r delayed due to weather but planes keep taking off around us. The captian was extremly rude on intercom not wanting anyone out of seat to use the bathroom. You can count I will tell everone about this experiance.

    Anonymous 6/1/10 2:41PM
  • tried top get my Pregnant lady out of Taipei for health reasons and got a hold of a customer rep. by the name AMY who not only kept me on hold forever(could be beyond her capacity) but she was quite RUDE and COLD when i tried to read her out my travel voucher numbers .she INSISTED that the numbers which i repeatedly read out to ther were invalid .....HOWEVER, was forwarded to the BEST and PATIENT customer rep going by the name SONJA. despite having to hold on line for a while , it was WELL WORTH the wait as she CLEARLY explained my options on rebooking and i like the fact that" she put herself in my shoes" and displayed excellent customer care skills and despite no changes made in regards to flight, i was contented she provided me with the info she knew with uttermost care n sensitivity i needed at the time. i.e yeeee 4 SONJA booooo 2 AMY

    worriedpapa 5/26/10 9:38AM
  • My daughter and I flew from Anchorage Alaska to Minneapolis MN on May 17. We had a window seat and a middle seat assigned. After we boarded, the person with the aisle seat boarded. He was so large that he had to have a seat belt extender. He took up half my seat. I did not have the seat divider down when I boarded. The tray table would not come down and I could not recline my seat because he was sitting on the divider. I had to sit with my shoulders scruntched forward all the way and my daughter had no room either. I think if someone is so large that they don't fit in their own seat, they should have to buy two seats. Your people knew he didn't fit when they gave him the extender. No one cared if we were uncomfortable for 7 hours. Not a good way to run a company!

    Anonymous 5/25/10 4:13PM
  • Today 052210 at 0500am I started calling Delta. It took until 0900am to finally get an answer. When I started calling per a recording "a rep will be with you shortly" after 10-20 minutes per a recording again "due to high volume to try my call later. This kept going on every time I called, about every 10-15 minutes. When I did talk to a human rep she did not help because she said she was not online and she would transfer me. Every single time I called I was asked "would I participate in in survey? Did I get to complete a survey?.....NO!! The rep I talked to hung up right after answering my question. I feel this was unacceptable and I am still left somewhat confused!

    Anonymous 5/22/10 6:43AM
  • 5/16/10

    Delta Airline,

    On May 12th. I was scheduled to fly from Atlanta, Georgia to Flint, Michigan with a return flight on Delta flight 1766 departing Atlanta, Georgia at 8:45pm.

    I was informed by my wife the flight was cancelled when she went in the Delta system to verify my return time. (No e-mail notice from Delta)

    Delta had changed my departure from Atlanta, Georgia to Flint, Michigan to 11:15am the next day on the Delta system.

    I immediately contacted one of your phone representatives who was very helpful and apologized for the change. She had me scheduled to fly on an 8:25pm flight DL674 to Detroit. When I tried to get my ticket from the Kiosk I could only see the 11:15am May 13th. reservation.
    I then went to your ticket counter and after waiting for 30 minutes in line, I finally talked to one of your counter representative who would not listen to or even look for an alternate flight on the 12th. She finally agreed to look and found the 8:25pm flight to Detroit, Michigan. I had only 35 minutes to get from the ticket counter to the gate.
    I was the last person on the flight and made it to Detroit at 10:17pm on May 12th.

    Here is where the major problem began.

    I could not wait for a flight the following day as I was leaving the Detroit area with a group of people at 7:00am on May 13th. for Kentucky. This trip was the reason I was leaving Atlanta and heading home on Wednesday.

    When I arrived in Detroit, I had to take a Metro Car home $70 as my car was still at the Flint, Michigan Bishop Airport.

    I traveled with my group the following morning, leaving my car at the Flint Airport. I was not concerned at this point as I had reservations to fly back to Atlanta on Sunday May 16th. and return on the 20th. The difference was this reservation on the 16th. was Detroit Metro to Atlanta and Atlanta to Detroit Metro. Again I was willing to absorb the additional parking cost to leave my car in Flint from May 12th. to May 16th. To be able to go with my group as planned. At this point I am out of pocket $110.00 additional. The regular parking cost for the 16th. through the 20th. I would have to pay anyway had I flown out of Flint, so this was not an issue.

    I contacted a Delta representative Terry in Tampa, Florida 1-800-323-2323.

    I explained that my return flight to Flint, Michigan had been cancelled and I had no choice but to take a flight to Detroit, Michigan on May 12th. as I had to leave Detroit with a group before Delta could get me back to Flint. I told her that my car was still at the Flint, Michigan Airport and needed to change my flight the following week to fly into Flint on the 20th. Instead of Detroit so I can get my car.

    She put me on hold for about 10 minutes.

    She came back and said I could change the ticket as there was still seats available on the Flint flight ( 22 were available). She said the cost would be an additional $540.00 to make the change.

    I reminded her again that Delta had cancelled the flight to Flint, I did not miss the flight and was not looking for compensation for any of the additional cost I had to incur to get home, leave my car at the Flint, Michigan airport parking or get to the airport on Sunday for my return flight to Atlanta.

    All I wanted to do was get to Flint on the 20th. To get my car.

    She put me on hold again for about 15 minutes.

    When she came back she said, when I accepted the return flight to Detroit it completed their obligation on that ticket and any changes to a later flight would be viewed as a separate change.

    I asked for a supervisor as her response did not make any sense, I was not looking for compensation and would be filling a seat that was empty.

    About 10 minutes later Louis the Supervisor at your Tampa, Florida center came on the phone.

    I asked if he was aware of what had happened and what I was requesting and he said yes. He said Delta had completed it’s obligation on that ticket when I agreed to fly to Detroit. The next reservation had nothing to do with the previous reservation and it would be $540.00 to change my next flight to Flint. I said this makes “NO SENSE AT ALL” he said the only thing he could do was reduce the cost by $100.00, “that was the best he could do”.

    I said to him, I am not a first time flyer and know this happens and that the Supervisor has the ability to make changes and adjust cost. He said he would not do anything more.

    As I write this I am back in the Atlanta Area, Flight #1013 Sunday evening Detroit Metro to Atlanta. My scheduled return is Atlanta to Detroit on May 20th.

    My car is still in Flint Michigan and I will have to get someone to take me to the Flint Airport on Friday to get my car.

    If you check my status you will see that I am a frequent customer and because of a supervisor who is unwilling to “THINK OUTSIDE THE BOX” I am forced to absorb the following cost and inconvenience.
    Metro Car from Detroit Metro to my home $70.00
    5 days of parking $50
    One additional trip to Flint to pick up my car. $25.00 = 44 mile @ .57 / mile

    Total out of pocket expense to me because Delta cancelled the original flight # 1766 on May 12th. $145.00

    Now I have a car at Both Detroit Metro and Flint Bishop

    Aggravation and inconvenience fee PRICELESS,
    Dedicated and loyal customer relationship “Destroyed”

    Jim F

    Jim F 5/18/10 12:38PM
  • This is the second time in a row Delta has missed a flight for me. I am a gold traveler and when I was with Northwest this never happened. Delta keeps missing flight connections and offers practically nothing in return. I am also Gold with United and found their customer service empowered to actually fix things rather than just apologize like Delta. Delta has lost me as a customer.

    Ken 5/17/10 7:37PM
  • My luggage was not handled properly. I have a rip as well as my kick stand is about to fall off. I know that this damage was not there before I flew out of your airline.

    Anonymous 5/17/10 10:54AM
  • Delta failed to deliver the level of service on our family vacation. The timeline of events for Friday the 26th and 30th of March, 2010.
    Timeline
    · Orlando
    o Arrived at airport before 7AM; while in baggage check we learn the
    flight has been cancelled
    o Get into line to get reconfirmed for the next flight to ATL
    o While in line, spend over 30 minutes on the phone with customer service in attempt to secure the next available flight. The CSR could not do
    anything for us; James Brown (CSR supervisor) stated the airport would be able to do more for us.
    o Get to the counter and receive a 28$ food comp (breakfast) and FOC baggage check (a 69$ compŠ coincidence?)
    o Placed on standby for the next flight to ATL
    o See us standby for 0930 hours priority for # 6 through 9 and not one of us made the flight
    o Standby for 1030 hours #3 through6 and not one of us made the flight
    o Standby for 1130 hours #1 through4 and not one of us made the flight
    o Standby for 1230 hours #1 through4 and not one of us made the flight
    o Went to outback and spent 100$ for lunch
    o Standby for 1330 hours #3 through6 and not one of us made the flight; asked the desk clerk specifically how the standby priority could bump us
    back after being delayed for so long. The desk clerk didn¹t have an answer. Nor could he answer why the pilots and flight attendants had priority because they were late for their flights. This is like being late for work, right?
    o Standby for 1530 hours #3 through6 and not one of us made the flight
    o Get onto plane for 30 flight to ATL for a net 8.5 hour delay moving between gates 71, 73 and 75
    · ATL
    o Arrived at Hartsfield ~ 6pm and made our way to the gate
    o Once the flight to Chicago left, a woman in a red coat began to help an individual as he had been inconvenienced
    o Standing behind him, the woman advised me that he was being helped due to being inconvenience. I told her that we had been through one hell of a
    day too. She said she would help as soon as she was finished.
    o Told the woman (Laketa Franks) about our day. She offered some meal vouchers (58$) and stated that she could give us $200 each for our
    inconvenience but said that we would be better compensated discussing this with corporate customer service. Laketa also mentioned that had we all arrived earlier, that we could have made the 1814 flight to salt lake international.
    o Got onto the plane for our 2130 hours flight to salt lake
    · Salt Lake City
    o Arrived at ~2330 hours (for a total 11 hour delay) and picked up our bags which were waiting for us ­ the only thing that went right the entire day.

    Cost impacts
    Below are cost impacts to us. We elect to stay an additional day due to Delta airlines incompetence. The reason for our election is that we believe
    that an airline can not and will not dictate our vacation dates or duration.
    Additional costs
    Dogs 100
    Lodging 234
    Transportation 33
    Lunch 100
    Flight refund 800

    Total 1267
    The basis for these costs mentioned above are as follows:
    Dogs: we boarded our dogs for the duration of our vacation. The costs associated with this is based on a phone conversation with the vet on 3/30;
    ~30$/dog X 3 dogs
    Lodging: due to arrival to our lodging at 1AM, we are asking for a full days lodging as we were not able to experience the full benefit of the location for that day. Basis is of a phone conversation and web quote from travel agent.
    Transportation: transportation costs are on the basis of a change to our itinerary within 24 hours to the date and time of our travel need.
    Lunch: lunch cost is based on the amount of delay in Orlando and what was available at the time of day. We chose outback as our lunch
    Flight refund: flight refund basis is on what Laketa Franks offered as a flight credit. We believe this is a required refund not a coupon for a future flight as this experience is not what we have been accustomed to flying Delta airlines for years on business out of MLB.

    Phone call to customer care on 3/30/2010:
    My phone call to customer care wasn¹t pleasant. The person (did not give his name) I spoke with did not handle my call with the level of customer care I expected. He told me that the flight was cancelled at 10:22AM, not before 7AM. That isn't correct. I was given an option of 100$ per person credit to a future flight with delta or nothing. I asked that he
    re-evaluate the amount of compensation and he refused. He also stated that he was going to close the complaint after I told him not to. Once I
    asked for his supervisor, he hung up on me. I don¹t believe this is how customers that have given Delta airlines multiple opportunities to earn business
    should be treated.

    kcollins15 5/15/10 10:23AM
  • BEYOND FRUSTRATED. 1) I was suppose to leave for Korea on May 11th. First leg of my Delta flight was cancelled, lucky for me I was at my home airport. They booked me for the next day...24hrs/ 1 day LATE for my plans in Korea.

    2) Finally get to Korea after NARROWLY making my closly booked flights, I literally ran to all of them, making one shy of them closing the door in 30 secs

    3) So yes, I get to Korea at 10:15PM, 1 day later than I was suppose to. Already tired and stressed, I then find out that my bag, my ONE bag didn't make it to the airport.

    To make a long story short: It is now the two day mark and having been told several different tims for arrival, I still am bagless and still wearing the same clothes I flew over here in. I'm tired and just want to put on clean clothes.

    4) The Delta agents here in Korea said that my bag would be delivered to me today, "around 6 pm", it's almost 8PM. I love how no one seems to care or understand that we have business and plans to tend to here. I have cancelled out meetings simply because I do not have the attire necessary to go.

    5) I'm still waiting for my bag, all I want is my bag, and when I call the "Lost and Found", they just tell me they're going to call me back...which seems like an eternity.

    6) This was my first experience with Delta and will be my last. They offered a travel voucher on the phone the other day and lucky for me I did purchase flight insurance...hopefully I will be able to be fully compensated for the time, stress, and exerted efforts it has taken concerning this matter.
    --A very distraught and concerned flyer.

    GradStudent 5/14/10 3:32AM
  • I am totally frustrated. I arrived in Rome yesterday morning via Delta flying from Atlanta to Rome. My luggage did not arrive with me. I was told it would be on the next day's flight. Well, it is the next day. I called to find out the status of my delayed luggage only to be told very casually that it was lost. They have no idea where my luggage nor the luggage for my friend who fley with me. I am also having trouble finding a local Delta number. Any ideas on how I might locate my luggage?

    Anonymous 5/13/10 10:25AM
  • what type of scams are you & your sales people, you sell ticket to people with fix income when they nget to the air port he shake them down by trying to charge them more money to check thier lugagae in.

    I am 61 yrs old never have I had to pay to check my lugage in and put on the airplane

    you need to give airport ticket agents a gun that way we will know who are the crimials .

    electrwil@hotmail.com 5/13/10 9:39AM
  • I booked a flight to McAllen, Texas 3 months in advance for myself and my two sons - costing over $1000.00. One hour before I can to leave to the airport in Chicago- which is an hour away from Aurora - Delta left a message on my home phone saying the flight was cancelled nothing else. They told me I would have to pay $3000 to get me on the next day flight. Then they called back to say that because they canceled they could get me a flight in two days. Unfortunate my vacation was already wasted and I ended up in the hospital for the rest of the week due to stress related issues. When I called Delta to refund or credit me for the missed flight they refused to give me my money back. I'm contacting the Federal Trade Commission to see what my options are.

    Anonymous 5/12/10 11:10AM
  • I was flying home from Phoenix to Portland, Maine on Mother's Day, with a connection through JFK. When we landed at JFK I learned that Delta had changed my connecting flight to Laguardia airport, and I had 90 minutes between flights! I spoke with two Delta employees at JFK. Both ladies told me that there was no way I would be able to make that flight and they could not believe that Delta had done this to me. I, instead, had to catch a flight to Boston and take a bus to Portland. I arrived home at 9:30 at night and my Mother's Day was ruined. Now, Delta is offering to pay for my bus ticket! I believe that this is severe service failure and will pursue for compensation.

    TIRED OF BEING TREATED LIKE CATT 5/12/10 5:57AM
  • I was charged twice for checking 3 bags on sunday and my account still has not been credited. We used the self-checkin which for some reason malfunctioned and did not generate our baggage tags, so we were asked by the attendant for my check card again and I told her to make she credited for the first 3 bag charges and I was assured it had already been done, not so. As of this morning my bank is still showing 6 $25.00 charges on my checking acocount. I knew this was going to happen.

    Carol Sherman 5/6/10 5:59AM
  • Our flight was cancelled back during the big February 2010 blizzard. They booked us on the next available flight which was nearly 3 days later. We cancelled instead and were told we would get a refund. Ten weeks and counting and still no refund. Getting through to a live person on the number given for ticket refunds is impossible.

    JJJR 5/3/10 8:35PM
  • This company has horrible customer service! I called after having a horrible flight with an illegal connection, did not receive my bag, and when it was finally delivered 48 hours later, it was completely ruined and broken. The woman I spoke to was rude, interrupted constantly, told me it was my own fault and to live and learn, then proceeded to send ms to the internet because there was nothing she could do. Do not fly this airline!! Worst customer service ever!!!

    Anonymous 5/2/10 12:57PM
  • I received a phone message from Delta about two hours before my flight on Sunday to tell me that the first segment, to Atlanta, of my flight to Raleigh had been cancelled and that I had been rebooked for the next day. I understood that there were weather problems so we scrambled and found a room for the night at our expense. I then called Delta to confirm that both my wife and I had been switched since she hadn't had any notification. The agent at first couldn't find my wife's information but then found her to still be on the cancelled flight. I understand weather and mechanical problems but to cancel a flight and giving no alternative is unacceptable. The agent said she couldn't book us together on the same flight until Monday. That wasn't good because we had to go to work on Monday. She then booked my wife on Sunday to Raleigh through Memphis three hours before my flight to Atlanta. The agent at the airport on Sunday was less help trying to get us on the same flight saying everything was full. As it turned out there were empty seats on my flight and on hers.
    We only fly Delta when we do fly and are treated exceptionally well but this time there was a breakdown.

    Charles 4/29/10 2:56PM
  • Not answering phone calls. Pathetic customer service!!!

    Boboioi1o0 4/20/10 6:55AM
  • Never have I ever been treated so poorly by an airline. I was traveling yesterday with my husband and 2 children under 2. When we got to the check in they told us that we HAD to have paper tickets for our children. We explained that the tickets were all booked electronically and that all of our tickets would have to be printed by them. They refused to even look in their system and smirked and laughed AT us. They told us that we would have to buy all new tickets. Mind you the rule for children is that if they are under 2 years of age they can travel on your lap. We had already PURCHASED tickets for all 4 of us. 4 seats, when we only had to buy 2.
    We finally got them to agree to bring over a supervisor, and a supervisor told them that they were wrong. We demanded an appology from the agents and they refused. I have never been spoken to in such a demeaning way by anyone, or made to feel so little.
    Oh and they also screwed up our seat assignments, they tried to put my 1 1/2 yr old in a row all by himself. And they put me next to a guy who was totally grossed out by the fact that I am breastfeeding (my 5 mo old).
    I keep trying to get someone on the phone, but Delta isn't accepting calls at this time.

    Anonymous 4/19/10 11:31AM
  • My kids are stranded in Genoa, Italy after disembarking from a cruise. Sadly, Delta is their flight partner, so we are now stuck with no customer service or ability to change anything. Delta hasn't been taking phone calls for 2 days now, but I used your website to get domestic Delta. They transferred me to Intl. Fingers crossed that they answer the phone.

    I advise anyone not to use Delta, domestic or international. They left me in San Juan, PR last year, but I invoked the carrier change rule and a day later flew out on American (a much better airline).

    Anonymous 4/19/10 9:29AM
  • I fly very often and it has been my experience that Delta will most often get you there on time. However don't bother to try and get in touch if something goes wrong, because you WILL NOT be able to reach them. To get customer service you will have to go to the airport to get any help Their stated contact phone number will no be a help.
    I have to agree with previous comments in that Delta have the most rude and impatient people of any airline. If my company books a Delta flight, I simply stay home or fly another airline.

    Josh 4/18/10 1:40PM
  • Making reservations online is very cumbersome and prone to omissions and errors. Speaking to a Delta rep. is Impssible

    Anonymous 4/16/10 9:20AM
  • I have always heard wonderful things about Delta airlines until recently. My experience with Delta was not wonderful. It started with Friday morning 3:00am, April 9, 2010, and ending with my return fly on 4/11. In the future I will avoid flying with Delta airlines. I loved flying with North West, never had any problems with canceled flys. All my trips to visit my daughter in Raleigh NC will be with US Air.
    It all started with Friday, by canceling my fly at 6:20am and sending me thru Atlanta instead of Memphis, Tenn. and returning on Sunday my canceling my leave time from RDU at 11:50am and making it 12:50 instead, and having 5 minutes to catch my fly in Memphis, Tenn.






    Anonymous 4/14/10 12:03PM
  • As I write this I am waiting for three hours at the airport in Atlanta when I should be arriving back home in Memphis right now. I had a round trip ticket booked MEM to JFK. When I went to the airport today to get my flight back to MEM I tried checking in at 3:04 but the computer would not let me check my bag since it was 56 minutes before the flight left. I went to the counter and the first person I spoke with was not very helpful nor knowledgeable. I then asked to speak with a supervisor whose name was Cheryl and she was not very helpful plus she was very, very rude and unaccommodating. The first person I spoke with said if I had pre-paid for the bag she could have let me check the bag. I am unclear why that would have mattered?! Why could I have not paid right then?
    I went to another gentleman who was working at the business class counter and he was much more helpful, knowledgeable and I got the impression he thought it was unreasonable they had not let me check the bag at 3:04 for my 4:00 flight. While this gentleman was helping me rebook the flight so I could get back home today, I went in my suitcase to do some repacking and the supervisor named Cheryl came by and rudely said that I could not have my suitcase open!
    My experience today with Delta Airlines at JFK was the worst experience I have ever had with an airline. I had to deal with extremely rude, unaccommodating staff (particularly the supervisor named Cheryl) and ended up having to pay more money and get home 4 hours later because I was FOUR MINUTES LATE checking my bag. This policy and the way the employees at JFK so uncaringly enforce it are inexcusable and will have me only fly on Delta as a last resort in the future.

    Anonymous 4/4/10 12:27AM
  • Last Friday March 26,2010, my family traveled from Dulles airport (IAD) to Atlanta (connecting to Punta Cana) on flight DL 1681. Our group included of 4 families with 8 adults and 8 kids. We went to Punta Cana to celebrate my sister and her husband's 10th year anniversary.
    Unfortunately, our plan was destroyed by Delta airlines. Our flight was scheduled at 5:45AM. We got to Dulles airport at 3:15AM. The ticket/checkin booth was still closed. Not until 4AM, someone from Delta airlines showed up and instructed us to use the self check-in terminals. We did our online checkin from the night before. When we went through the security check point, the line was very long. My sister was stopped to search due to her jewels. When we got to our gate (by running) most of us made it in but my sister was behind due to her extra search needed. Once her family go to the gate, the gate was not even closed,it was still 6-7 minutes before the departure time but she was infored that her tickets were already sold/given to other travelers who went stand-by because the flight was over booked. She even saw those stand-by travelers got boarding in front of her eyes. She was devestated. Her kids were crying so much because they had to run as fast as they could (even though they had to get up very early in the morning) and they still did not get to fly with other kids in the same group. Not even that, my sister was rudly treated at the gate. No matter how she explained she got a response :"no tickets for you". My brother-inlaw even offered to pay $1000 to get on the plane so that they would not miss their flight, they did not get a response or ANY EXPLAINATION or SORRY from Delta Airline agents. First, this is NOT our faults. The fact that the security check point was busy and took longer time, we could understand. But the fact that we already checked in, and made it to the gate before it was closed and found out due to the airline over-booked the flight, they gave our tickets to other travelers is NEVER ACCEPTABLE. They never paged my sister and told her to report to the gate like other ailines would. My husband is a frequent traveler with other airlines for his business and he said they always page pepole who already check in and still not show up at the gates. This is our VERY BAD experience with Delta airlines. We had to reschedule my sister's flight ( they moved her to Sunday, so she lost 2 days(2 nights) of her vacation) and also cancelled her dinner reservation to celebrate their 10th yr anniversary that we booked months in advanced. We were told at the hotel that they could not rebook her for the rest of the times they were there because they already had other reservations. This is a completly USELESS TRIP for them and very SAD trip for us and our kids because they could not understand WHY everyone checked in at the same time and their cousins/friends got rejected to get on the plane with them.
    Not even that, to our surprised, when we told some other people about our story on the plane, we heard very bad stories from them about how DElta airline's been always overbooked and messed up. One gentleman that we talked to, he said he traveled with Delta every 2 weeks for his business trip (due to his company got an agreement with Delta airline for discounts), and he said, not a single time that he flies, he did not hear any coomplains about something with the booking/the overbook flight , the customer service or something else. He said,every single time, there is something wrong with someones that he talked to or heard on his flights. With his own experience, he got some problems with the customer service a couple of times too.
    WORST OF ALL, we never received any appology from Delta Airlines or exlaination why we have to suffer due to the airline over-book mistakes. I'm sure other airlines have over-book flights too, but they seem to know how to manage and make their customers happy. DELTA Airlines DID NOT.
    On our flight back from Atlanta to Washington DC on March 31 on flight DL 0562, we also saw a note at our gate the the flight was over-booked again and "compensation will be provided if deny is neccessary"..this DID NOT happen with my sister's case. I'm now checking your online rules, it clearly stated that the time required to be at the boarding gate is "5 minutes before departure", which my sister did. I'm sure we were not treated equally, because we are Asian-Americans. THis would surely COULD HAVE NOT HAPPENED to another White-American family. We felt so betrayed and badly treated. This first time experience with Delta WAS TERRIBLE and UNFORGIVABLE for us. We felt Delta airlines OWED us an explanation and apology and also compensations to our group because you surely DESTROYED our plan and DAMAGED our vacation.

    Below is policy checkin require from delta website.


    --------------------------------------------------------------------------------

    Delta Shuttle® Security Check-in Requirement Time Exceptions City Required Baggage Security Check-in Time Be at the Boarding Gate
    Boston, MA 30 minutes before departure 5 minutes before departure
    New York, NY (LaGuardia) 15 minutes before departure 5 minutes before departure
    Washington, D.C. 15 minutes before departure 5 minutes before departure

    Poor customer service and discri 4/2/10 9:59AM
  • Delta has not honored it's bonus miles promotion. My husband and I have been Platinum AmEx card holders for years and had built up a lot of rewards points. We've also flown Delta for decades. Earlier this year, Delta e-mailed us an offer to add a bonus up to 40 percent for Platinum AmEx points transferred to SkyMiles before a certain date. We accepted their offer prior to the deadline, following the instructions in the e-mail offer. The points were transferred by AmEx right away, but Delta never awarded the bonus points to our account. We've called several times and been told that the issue is being resolved, but nothing happens. (It's now been over a month.) One representative even accused us of not "registering" for the bonus, although that's impossible. We followed the instructions in their e-mail, and we would never have transferred so many points but for the bonus offer. Has anyone else had this problem with Delta?

    Irritated in California 3/29/10 9:08PM
  • I sent the following letter to the editor of the Syracuse post standard and they put it in the paper.

    Extra fees without extra care for luggage

    To the Editor:

    I just returned from a cruise and flew to Miami through JFK. I returned home with a layover in Atlanta. We were forced to pay an extra fee for our luggage in the amount of $70 for the round trip.

    When the luggage arrived in Syracuse, it was soaking wet. One of the zipper tabs on one bag was broken off and there was a slit in the back of the bag about two inches long. The nametag that was on it was new (as was the bag). It was made of plastic and had flashing lights in it. It was missing, and I’m sure someone removed it from the bag. Our clothes were all wet, but luckily nothing inside the bags was ruined.

    My question is, if we’re paying all this extra money for our luggage to be serviced, why then aren’t we getting top-notch service?

    Seems to me we are being shuffled through like cattle and our luggage is being treated like trash put to the curb.

    Barbara Eighmey
    Clay

    bhkeys 3/25/10 3:58PM
  • I have spent two days TRYING to get my airline ticket through Priceline. Never again. I didn't get complete printout with confirmation number from Delta, and to top everything off, all yu ever get when calling is someone ina foreign country that can't speak English. Why can't American companies employ Americans!. Very dissatified with the airlines. Never had problems with NWA.

    Anonymous 3/23/10 8:43AM
  • I had the worst experience ever! I booked flight from Memphis to Las Vegas on 03/12/2010. The plane took off on time and arrived on time. When I arrived in Las Vegas everything was ok. When it was time for me depature from Las Vegas, i returned to the airport and began to ask questions and the staff was terrible. The staff didn't give me any directions, they didnt care that I was lost and didnt know where to go. As a result of it, I missed my flight. Delta charged me to come back home. I was highly upset. They had seats avaible didt let me fly back home. I had to wait two days, jus to get back home.

    Anonymous 3/23/10 8:41AM
  • I can't see my reservation by Internet and I am waiting since a half hour ago for a representative. Still waiting until a representative.......

    Anonymous 3/19/10 3:39PM
  • I can't believe they are still in business. I never wish anything bad on anyone, but I would truly feel happy if I heard that Delta was going out of business. Too many details, so summary = lost wedding clothing, lots of $$$ spent, stranger's luggage delivered to us instead (& Delta asked US to drive it back to the airport!), unable to get through on telephone, when we did we were hung up on 1st & placed on hold for 30 min 2nd, then when my fiance was injured and ended up in a wheelchair we had to postpone a flight back and had to pay over $500 for the medical emergency. No resolution ever found, and that's a very brief summary.

    Mila_M 3/18/10 11:56AM
  • I just made a reservation on Delta.com, Denver to West Palm Beach via Atlanta. I previewed seat availability and there were lots of good seats, but after I booked my flight these good seats were no longer available. I went back and previewed the seats, and the good seats still show up. Wishing to change my automatically assigned seat, I called 800-221-1212. The first time a message said due to heavy call volume I should call back later. When I called back I got a busy signal. I called 404-765-5000 and also got a busy signal. This company has a real problem!

    drshapiro 3/17/10 8:03PM
  • It seems along with being left on hold for two days and busy phone lines, Delta doesn't care to answer emails either. All I'm trying to do is get hold of "delayed" baggage! It's been 72 hours and still counting!

    Jaxe 3/16/10 6:09PM
  • Sucks sucks sucks!!!! This past weekend has been the worst display of customer service I have every experinced. On Friday afteroon I called 3 hours before I left for the aiport to make sure my flight was going to leave on time, I was told yes. Get dropped of at the airport which was extremely small with one man at the desk to be told that my flight was delayed. I agreed to wait to only be told that my flight was cancelled and wouldn't be able to get a flight out of my location till several days later. I had to rent a car and drive 5 hours in the middle of the nite to catch a flight in Atlanta. I haven't been able to get in touch with any cutomer service member on the phone since Friday and here it is Tuesday morning at 2:48am and I'm on the phone, on hold.........for 45 minutes just so I can talk to someone. This is very sad. I will not be flying delta again.

    Upset 3/15/10 11:53PM
  • BEYOND POOR CUSTOMER SERVICE!!!! We were delayed from our initial flight because of "weather!!" Delayed to the extent that we finally departed 2 hours late---missed our connection in the air---were told by an un-sympathetic agent that there were no more available flights out of Atlanta until "maybe" 4 pm the next day. They would not give us loging in Atlanta because they said it was a "weather issue (aka fog)" and they weren't allowed to! I can understand weather delays----I cannot understand Delta agents so unwilling to offer or even attempt to offer a solution. Will avoid Delta Airlines and will not recommend this airline! And....I totally agree with another comment on this sight regarding the Delta 800 numbers----no one answers-----ever!

    Anonymous 3/15/10 5:29PM
  • Why are all the lines busy? As a corporation you should have plenty of lines to help support your cusomers so they will be satisfied. As it stands, I am very upset to the fact that my ticket is messed up and that I can not reach any service for your company at which I spent almost two hundred dollars for.

    Sincerely,
    A very unhappy customer.

    Anonymous 3/15/10 12:43PM
  • I have never dealt with such a incompetent group of people in my life. I have never spent so much time on hold or trying to get a hold of people before in my life. When I finally did get through it took a non-engligh speaking agent one hour to make my flight reservations using skymiles. He then told me that I did not need my flight number because he would e-mail it too me which I have not received yet. I am once again trying to get through but am sitting on hold with the baggage department because I can't get through on your 800-221-1212 number. I am so upset I could scream. My husband is actually trying to purchase a ticket through work today on the same flight but cannot because I did not write down information other than my confirmation number. Please help.....

    mam 3/15/10 12:04PM
  • After spending hours trying to locate a phone number for Delta that would even be answered, it was finally answered by someone who couldn't speak English well enough to ask for help if they fell on their face. Which is exactly what Delta airlines has done with their customer service, fallen flat on their face!! How pathetic? If this is the best they have to offer, it's no wonder they hide their phone number!

    Helpless 3/15/10 12:00PM
  • The Delta phone 800-212-1212 is still busy! Tomorrow (Monday) I am going to the Seatac (Seattle) airport to see if I can change my flight at the Delta counter in person! I wouldn’t be surprised if they tell me that this should be done only by phone. I tried to change it online, but the site says that they recognize my name! If you live near an airport, you may consider the option of going there.

    LuckyZ 3/15/10 12:19AM
  • seriously, every contact number at Delta is busy for the last 4 hours? seriously? is this an american company?

    Anonymous 3/14/10 7:11PM
  • I have tried reaching Delta airlines all day today. I work in retail and do not have access to a computer on the selling floor. There were two things going on; either you got a busy signal or you got a message telling you that they were "too busy to accept your call and to call back." That is clearly no way to run an airline.

    nomoredeltaforme 3/14/10 4:50PM
  • Tried calling the customer service number repeatedly only to get a message saying the call volume is very high try later.
    My son and grandson's flight for tonight was cancelled and replaced with a flight leaving Orlando on TUESDAY morning!! 2 days of school and 2 days of work will be missed. No way to change the flight- no awy to speak with a human.
    Frustrated

    Anonymous 3/14/10 11:38AM
  • I have been trying to call now for four hours....still nothing??!!

    Anonymous 3/14/10 10:33AM
  • There is huge room for Delta Airline customer service line to improve. The capacity of service line is far from what Delta's scale of airline size.

    In my case, the Delta Customer Service line 800-221-1212 line is unreachable when I need it for my family's international traveling assistance. The line is busy for hours with busy tone, then disconnected in a few beeps without providing a prompt or message like most of other airlines. It is far from the Northwest Airline that Delta took over not too long ago.

    Come on, Delta!!! Be a real "Delta" in all aspects-especially the Customer Service, not just the airline size, airfare, and fees.

    A frustrated customer

    http://www.delta.com/help/contac 3/14/10 9:42AM
  • I have been trying to call Delta for the past 12 hours and it still tells me that they are experiencing heavy call volume and to call back later, its insane! My flight was cancelled 12 hours ago and I still havent been able to re-book. I cannot believe they run their business like this.

    Drew 3/14/10 7:54AM
  • I tried calling 1-800-225-2525 (supposedly to be for Northwest), but the call is answered by Delta and the message tells that the lines are very busy, to call later!

    LuckyZ 3/14/10 12:24AM
  • Customer support 8002211212 and 404765500 are not even answering the phone tonight.

    Medallion number is resulting in holds of over one hour (have experienced this delay three times today).

    Anonymous 3/13/10 9:40PM
  • Both our flights on two different planes were delayed due to Delta's fault yesterday--mechanical problems. Our choice was to go home and leave two days later or fly to DCA instead of BWI, which we did arriving five hours late. At each airport only one poor clerk was in charge of rebooking the long line of people missing connections. Despite re-routing the bag, and the extra three hours delay to get it onto the plane, it didn't make it. The numbers they gave to check on the bag were useless. No one answered or they sent me to other useless numbers. Twenty-four hours later their website says our bag will be delivered on April 10--a month from now, between 8 pm and 8 am. We'll be home by then. I've been a frequent flyer with Delta since the early 1980's, but it's all over now. They think we're idiots to be jerked around, and on top of it we paid $23 to have them keep our bag. This experience makes me feel unsafe with this airline. Not enough people are working the gates, the phones, the luggage. Both my planes had mechanical problems. This company's operations give the impression of being on the verge of collapse--and I don't want to be in the air with them.

    EM 3/13/10 8:52PM
  • Delta has HORRILBE customer service. Tried to switch a flight and after using the net and misc. phone numbers have had no luck after FIVE hours. Most numbers go to a busy signal or cut you off and disconnect you after initial message... not even time to hold. NEVER flying Delta again! Please take warning and fly another airline!

    Anonymous 3/13/10 7:21PM
  • I just got disconnected after calling the 404 number and being on hold for 10 minutes! The 800 number wouldnt even let me through to anything!

    Anonymous 3/13/10 8:10AM
  • Am trying to call customer service right now and am getting automated crap and everytime the automated voice says it is transfering me to a rep the call gets cut off! What the heck is going on? I am trying to change my daughters flight due to a medical emergency and I can't get through to anyone! My daughter is in the military and needs to be back on base in NY by monday morning and no one is answering my call for help! This is absolutely ridiculous, Delta I hope to GOD that you all run your flights a whole hell of alot better then you run you customer care center.

    Anonymous 3/12/10 10:40PM
  • On 3/3 I decided on a flight
    from dtn to rsw. On 3/4 6:00 am to decided to book a flight before prices went up. Too late prices went up. Ok I'll book any way Oops delta won't accept my card security code issues. Contacted that afternoon the card company. They said make sure address is exact. Ok that didn't work. Called to book over phone now the flight was booked. Maybe because we were trying to book on line. That evening tried one more time found another flight with good price. Same results security
    code again. Called credit card co. again no problem with our card tried to route through pay pal no luck. Called Delta and was willing to book over phone even though it cost a extra $60.00
    Guest what price now is APP. $600.00
    more in a matter of minutes agent said someone else may have booked. Could it possibly be that it might have been us sincewe had it on line with seats already pick out. Answer would you like to book that flight cost now in excess of $600.00 more. No discusseion on pricing. What would your answer be.
    Conculsion I booked out of fnt at about the same price costing me the $600.00 but in term you lost $1400.00 and a preferred customer. How would you feel right now?

    A nightmare with Delta
    Dennis and Debbie jones


    /

    Anonymous 3/7/10 3:05PM
  • I have flown with a lot of air lines had good experiences and bad experiences as well, but my last flight being with Delta is the worst experience I have ever had. I travel for my company, but if I have to fly with Delta ever again I will quit my job unless my company lets me drive to my destination or use another airline. I feel that everyone that flies with any air line is being fleeced with Delta being the worst. I have said all of this to say I WILL NEVER FLY DELTA AGAIN.

    Anonymous 3/5/10 6:31PM
  • On 2/13/10 Delta cancelled 3 of 4 outbound flights to Atlanta. We were at the airport as Delta requested at 2 hours before the scheduled 5:45 am departure. In fact we arrived at 3:am. We had found a flight to the same final destination and should have booked it. Delta did not arrive on scene until 4:35 am , though we called and were assured we MUST be there 2 hours before. We registered our cells with Delta as instructed, to be informed of cancelled flights and were never notified.
    Upon staff arrival, the staff moved the cancelled line to another location and although first in line at the proper place, were moved to the back of the line now. I refused this treatment vocally and was granted a place in the new line. Delta would not transfer to another airline for they said it was weather and told us that the 15th was the earliest we could get out.
    They were rude , non helpful and near dishonest in treating us this way. All they had to say at that point was for us to seek our own flights at our own costs and they would refund our money. Instead , they told us there were no flights that could get us to our destination which was not true. We found the same flights they insisted did not exist and left.
    Upon keeping the return flight, they loaded the plane from both ends, with the front seats being boarded from the back and the back seats boarded at the front at the same time with passengers meeting in the aisle of the plane. The pilot then announced he would be doing a "wave" with his wings to some people on the ground that were getting married at the moment we took off that he had met in the hotel the night before. So we listed from side to side as the pilot made good his promise at our expense upon our takeoff.
    Delta has cost cut by firing thier experienced older staff and replaced them with pseudo-intelectual grads at half the cost. They assume the public to be stupid and try to hold thier business by not just telling the customer their true options in cases like this. They are un friendly and unhelpful. I will stay home if I cannot find another carrier to my next destination.

    Anonymous 3/4/10 2:12PM
  • Delta Airline customer service was worst out of all my airline experience. I had time matter business trip and ticket got canceled, which I understood because of due to bad weather, but thing is when I requested the refund the Delta rep. told me to wait 2weeks. It's been more than a month and I still haven't received it. When I called this morning about this matter the Delta rep. was so rude and told me not sure if refund went through. Now I they told me to handle with the bank. Do not flight with Delta. They do not know what is the good customer service!!! I will not use Delta.

    Anonymous 3/4/10 2:09PM
  • I bought and paid for 1st class tickets for my wife and myself and fly 1st class because I have some hip problems. I am 66 years of age and had booked several legs including a 4 hour plus leg from ATL to PHX. We were flatly denied the 1st class seats for which we paid and told simply they had overbooked. No compensation was offered. When I called the "online customer service" (the term customer service, itself, is a joke when applied to our experience with Delta) they offered a $200 travel coupon. Meanwhile, I get to pay the doctor bill for my hips. What a terrible, inconsiderate, and in this case, dishonest company.

    Bent Over 3/4/10 1:00PM
  • This airline took a horrible situation and made in infinitely worse. I booked a bereavement fare into DC between the two blizzards over the phone. I was told the nearest airport to where I had to go was Reagan but once my e-ticket came to my email I saw I was booked into Dulles (Which the representative told me was in a town which when Googled appeared to be a three hour drive away in good weather!). I called back frantically and after being on hold and in tears for a very long time, was told that Dulles was indeed the best airport. Relieved, I did manage to get out and on my flight. Now that I am returned home, I see an additional $20 charge on my credit card. When I called to check in to this A) I was told that my ticket was not processed as a bereavement fare and so the $20 fee can not be waived and then B) when I began to question this and asked whether I have to dispute this on my credit card, I was hung up on! This is outrageously poor customer service. I shall not EVER fly this airline again unless there is absolutely no other way I can get to where I HAVE to be RIGHT THEN.

    Distraught and Done with Delta 2/28/10 5:34PM
  • Oh my goodness I just talked to someone who shouldn't be on the phone. hmm. ummm. daaa. First she told me they flew direct to where I wanted to go and then oh no we don't Also accent so strong I could hardly understand and so slow and soft spoken. I worry that if they train their pilots like they train their customer service reps..I may not want to use them!!

    Kaytam 2/27/10 10:32PM
  • BAHAHAHAHAHAHAA
    Okay, all though I am extreamly pissed off right now, this gave me a good laugh. I don't think I need to explain what I was trying to do by calling them at this point because basicly here is what happened: It was busy the first 3 times I called (Why the hell is a 1800 number busy?) And as soon as I get through, here is the word for word recorded message I received, "Due to extreme weather conditions we are currently unable to answer your call" and then it hung up... Now if the customer service is located in Chile, where a 8.8 earthquake struck earlier today, then I understand... Otherwise, what kind of weather impairs someone to answer the phone? HAHA not helpful, Delta is cow poop. Night.

    Anonymous 2/27/10 8:20PM
  • I too tried to get through on both the toll and non toll lines with no success. I finally got through on non-toll line and was helped very quickly. The rep was great and took care of my issues. Delta needs to add more numbers or capacity for calls coming in to reduce that initial poor service experience. I feel for the reps. By the time the customer gets to them the customer is already frustrated.

    Anonymous 2/27/10 4:00PM
  • WTF???
    It is required that i speak directley to an operator in order to book a flight for someone w/ carry-on oxygen. When I call to reserve the flight I am told I am being charged $20 above the stated online price because I am booking through an operator.
    WTF???
    Charge me for the inconvience of making me speak directley w/ one of Delta's arrogant employee's.
    I don't think so....I'll take American Airlines.

    Anonymous 2/26/10 4:53PM
  • I called Delta to confirm the gate number, arrival / departure time, etc. the day I was flying. The 800-221-1212 was busy for over an hour. I finally got through on their NON-toll-free number. The first customer service person was so rude that I hung up and called back, hoping to get someone better. (The CS person actually asked me if I was stupid. Nice customer service skills.) The next person talked sooooo slow and acted as if I was causing her a great inconvenience by calling her. Isn't that her job? She told me to go online and find out the info myself. I told her that I did not have internet access where I was. She then put me on hold for 7 minutes. Then when she came back, she took another 9 minutes to look up my info. It should have taken 2 minutes. She was breathing so heavily into the phone that it made it hard to hear what she was saying. It seemed as though she was running up a flight of stairs. Maybe that little bit of work tired her out for the day. It turned out the info she gave me was incorrect. Overall I would give Delta a ZERO on a scale from 0 to 10. I received incorrect information and the customer service reps made me feel like I was causing them a great inconvenience by asking for their help. Also both my flights were over 35 minutes late. I will NEVER use Delta again. I will advise anyone I know to avoid them like the plague.

    sereneflyer 2/26/10 1:33PM
  • Delta couldn't tell me if my credit card payment was accepted. And to determine if I had a reservation, had to call back later in the day. I did so and the rep refused to put my charge thru via the phone stating it would cause a problem w/my credit card. I contacted my credit card company and it seemed they were confused whether the Detla rep worked for them or the airlines since he didn't know a thing he was talking about. Finally, the charge went thru and I still haven't received confirmation of my reservation made over a week ago. We depart in 10 days and I'm really nervous how things are going to pan out, especially since we have an international layover with a change in airlines(their partner nonetheless). Busy, busy, busy are the lines. Can't reach anyone to confirm anything!

    flymetoday 2/25/10 5:01PM
  • Here I am crying my eyes out trying to call delta airlines to change my plane ticket because my grandpa had just past away and they are busy for atleast an hour now. There are thousands of unemployed people out there and instead delta is so freakn lazy and stupid. This is the most stupid airline ever regardless if I'm selfish but I will never refer delta airlins to anyone. EVER.

    amy 2/25/10 4:36PM
  • After 40 minutes and 3 incompetent Customer Service people, 1 who gave me an incorrect number, 1 who disconnected me and 1 who finally got me to a supervisor who had no additional answers to my question of how to check arrival times, I must tell you that Delta has the worst phone Customer Service I have ever experienced from an airline. There are thousands of unemployed people. Why not hire some of those who I'm sure would be more competent than the ones you currently have working for you. Also, it would be nice to speak to someone who speaks the same English I do, not someone with a foreign accent it is impossible to understand.

    Anonymous 2/24/10 7:07PM
  • Dealing with Delta -- which I had not done for awhile -- is a nightmare. I navigated the website, trying to get reservations from DC to Memphis, and was unable to close the deal (two credit cards were not accepted). Then I tried both the 800 number and the 400 number -- busy for two hours. This is very different from my experience with other airlines. I will avoid Delta in the future unless I can deal through a travel agent.

    Anonymous in Virginia

    Anonymous in Virginia 2/24/10 3:59PM
  • After dialing for 1 hour and 20 minutes, I finally got through to Delta and put on hold. That was 4 hours and 30 minutes ago. Still on hold. Positively absurd.

    CarolZ 2/24/10 3:48PM
  • Lost luggage on both arrivial and return from trip. Had to start my Mexico vacation with no luggage for more than 30 hours. Unexceptable. Then lost again on arriving home. Got it 25 hours later.
    What compensation can I expect?

    Anonymous 2/24/10 11:05AM
  • yes i bought 2 tickets for me and my mother. the tickets all together was suppost to be 117.00.
    instead they charged my debit card.174.80 2 times.
    this is nothing but a joke right here.
    and i can get a hold of anyone on the phone to get this mess straighten out.

    Anonymous 2/24/10 7:45AM
  • We have been trying to get through via the toll free number and 404-765-5000 number and it has been busy for over two hours. I need service and I cannot wait!

    Anonymous 2/23/10 9:43PM
  • The 1-800 numbers for booking tickets and changes is a nightmare. The voice response unit drags the call out for 4 mintues just to get to a rep., then immediately disconnects. This happened for 2 days on multiple attempts. I've been a loyal customer ( I live in ATL) but this episode has soured my outlook of Delta beyond repair.

    Anonymous 2/18/10 7:20AM
  • I had to change my flight from Feb 21st to March 21st flying to Winnapeg on an awards ticket. They told me it would cost me 100.00 plus 7000 more miles to change the ticket. AND 20.00 for them to book me a ticket on the phone if I bought one without using miles. (did not have the 7000 extra miles) Same flight, same times, but one month later...
    What a bunch of money grubbers. This is why I fly Southwest on domestic flights. Friendly service, easy ticket changes. Delta Service has very few helpful Service agents. Odds of really getting friendly quality help? 1:100 Mostly they SUCK! Be for warned.

    Eaglevps 2/17/10 11:15PM
  • This is the worst airline ever. They cancelled our flight 3 days in a row, claiming bad weather. Meanwhile, many other families traveling to our same destination BUT traveling with different airlines didn't have problems getting to their destination. Have been trying to talk to a person on the phone for 4 days now and every time they say I am being transferred to a delta representative, my call gets disconnected.

    Anonymous 2/17/10 9:18PM
  • My experience with Delta has not been a pleasant expereince. It is impossible to talk to someone and thier website has not been able to help me with my issue.

    edbjr 2/16/10 9:02PM
  • What a joke you guys are . My wife and her 84 year old mother are stuck in Atlanta. No bad weather No bad conditions. Just really BAD BAD BAD SERVICE. I am sitting on hold waiting for someone to answer your Damn help line what a joke.We will never ever use Delta Airlines Again.

    Anonymous 2/16/10 5:40PM
  • I have tried to book with Delta using the reservations number they give. No one answers and they hang up without comment.

    Anonymous 2/15/10 7:34PM
  • The absolute worst customer service- the phone hangs up on you before you can ever speak to someone. WHAT A JOKE!

    Anonymous 2/15/10 2:17PM
  • DELTA IS THE WORST, YOU CANNOT GET A HOLD OF ANYONE AT ALL, I HAVE TRIED FOR OVER A WEEK.

    Anonymous 2/15/10 12:27PM
  • Delta is the absolute worst - try getting stranded for going on 3 days with a phone number for support that noone answers. We were stranded in Nashville from a West Coast flight Friday 12 Feb. Despite ~ 2000 passengers who were supposed to go to ATL arriving in ATL, 4 Delta reps gave out cards with a useless phone number on it, promising we would be helped. I bought a ticket on Southwest to get home... they answered their phones. My first choice of carriers is now Southwest.

    rust_never_sleeps 2/15/10 10:25AM
  • What good is a customer service number if you are not taking calls? The message says to call back but I have been calling for hours on a cancelled flight.

    Anonymous 2/15/10 8:08AM
  • Ah, Delta Airlines and Atlanta airport, a combination sure to spell disaster. My wife's flight from Atlanta to RDU this morning was cancelled yesterday due to "weather conditions". I guess Delta is now following the school systems in the south, they cancel flights even if there is a chance of bad weather, instead of waiting to see if it actually happens. Checking the Atlanta Airports info this morning there is no significant delays and planes are arriving and departing - just not any flights from ATL to RDU. Makes me think that this decission was made because the flight wasn't full?? BTW, the weather here in Raleigh is perfectly fine, so there is absolutely no excuse for cancelling this flight. I too got the message "due to extreme weather conditions we can't take your call" - what a bunch of B.S. Now my wife has to sit in Atlanta until 7 PM waiting on a flight. Delta - what a joke !!

    Anonymous 2/15/10 6:56AM
  • Absolutely IMPOSSIBLE to get a hold of.

    We each had over 100,000 miles on Northwest. So then we purchased a American Express card for $90./year only to find out we have to use all of our miles by the end of 2010!

    What a huge rip-off! Don't get the card, and switch to another airline for your frequent flyer program.

    MiMima 2/14/10 10:54PM
  • My daughter has been stranded in Mexico for two days, due to a Delta equipment problem. Two extra days in Mexico is great right? Not if you're sitting in the airport with Delta reps telling you you're on the next flight in two hours, only to be told two hours later that this flight, too, has been canceled. This has happened eight times in two days -- now she is back at a hotel, and worried about keeping her job. This from the largest airline in the world -- one I won't use any more, nor its "partners" like car rental agencies, hotels, etc. Email Delta's "Customer-Care" center, and receive an auto-response that says they are very busy and will get back to you in two or three days!

    Tom the Travel Writer 2/14/10 5:12PM
  • They are the absolute worst! I spent 1 hour and 30 minutes on the phone with them three days ago and another 1 hour and 15 minutes the day later to try to make reservations with a denied boarding coupon. They finally figured it out but wanted to charge me an additional $20 for not making it online - it DIDN'T work online - that is why I called. I am a Platinum Medallion member but I despise them.

    Glen 2/13/10 2:49PM
  • I also cancelled and got the stupid message about the weather. How can a company just be unavailable like that. It has been 12 hours.
    I vote these people as the worst service .
    Stay far away from Delta if you can!

    Walshh 2/13/10 7:35AM
  • As a silver Medallion member for Delta (platinum level on US Air - I try to avoid Delta at all costs for this very reason), I can tell you that the business class international flights I fly every month (usually 2x per month to South America or Europe) will not be with Delta going forward.

    The number provided for premium reservations doesn't work. I am not on hold approximately 55 minutes (and still holding as I am try to lock in a skymiles award ticket - using up these miles and will not be flying with these dopes again).

    Good job, Delta - you will continue to lose more long haul business flyers with this level of useless customer service...bet that helps the bottom line

    docwatson 2/13/10 6:57AM
  • NO getting through today. My flight is cancelled and I can't reach anyone to reschedule it. I've been trying to call for hours and only get "Due to extreme weather conditions we are unable to answer your call at this time. Please call back later ..."
    ARE THEY KIDDING?
    How insane is this?

    StrandedinDAYTONA 2/13/10 6:35AM
  • Now they are not answering the phone at all. And if you email them, the response is that they will get back to you in 2 - 3 days!!

    Avoid Delta like the plague!

    Schuyler 2/13/10 1:45AM
  • I have been trying to reach an agent on the phone all day. I need to change a return flight. I have been hung up on, disconnected or nobody ever answers the phone. How can a major airline treat it's customers this way. I have called over 100 times. When do you plan on answering the phone?

    Anonymous 2/12/10 11:47PM
  • Delta customer service sucks. Booked my on a flight 24 hours after my original flight for a three day trip! Refused to book me on another airline and had to wait over an hour. I am on hold again now...

    Anonymous 2/12/10 10:52PM

  • On Hold now forever and for over 45 minutes-
    My Crime - I need to change the return on my former worldperks flight now skymiles - not allowed to change reservation online - They've combined the worst of delta and the worst of Northworst into the worlds worst airlines - I'll gladly surrender nonstop flights out of Minneapolis and switch to connecting airlines

    dw 2/12/10 7:40PM
  • You guys stink, First you change my itinerary and give me a connecting flight that leaves before I land. Then your customer service number that says you answer 24/7 answers with" No one can help you now. Please call back later". What a joke!

    Anonymous 2/12/10 7:11PM
  • I have been on hold at the Delta counter for over 90 minutes with no answer from Delta customer service!!!! Delta is the worst customer service operation on the planet!! Do not fly Delta ever!!!!!!!!!!!!

    Anonymous 2/12/10 6:44PM
  • Rude Rude Rude... I know that the situation with the weather is bad but why are your people at the airport so Rude??? They told my sons who were flying Delta to join us in St Thomas U.S.I. that they flight was cancelled period.. go home!!!They would NOT anwser any more question or try to find another route... This is the first time we have traveled Delta and it will be the last!!

    Pancheshen 2/12/10 1:09PM
  • I finally talk with them after 35 minutes waiting and canceled my flight. I need to fax to them why i can`t flight international. Now their fax number is busy. God tell me what did I do wrong?

    Anonymous 2/12/10 9:35AM
  • One leg of my flight today has been canceled, and I can't get through on the Customer Service number!

    Anonymous 2/12/10 9:31AM
  • I tried to cancel my flight and same thing icaaaaannnn`t reach them. I e-mailed them but it wasn`t enough to cancel my flight. I hate their always busy customer service!!!

    Anonymous 2/12/10 9:20AM
  • I cant get through either why is the number busy all of a sudden.

    Anonymous 2/12/10 9:06AM
  • I already have a comfirmation number and cannot get through to pay for it, yesterday I called and got through and listened to their crappy music for 3 hours on my speakerphone, finally hung up at 1:30am

    chernmax 2/12/10 8:24AM
  • This company sucks. I have been calling customer service and all I get is a busy signal.
    I will never fly again with Delta

    Anonymous 2/12/10 7:51AM
  • same here, been trying for 8 hours, busy.

    john 2/12/10 12:56AM
  • I agree - I have tried for 2 days calling at all hours on BOTH phone numbers and have gotten nothing but a busy signal!!!! I almost want to cancel the flight I already have booked and go somewhere else!!!

    Brendad 2/11/10 11:16AM
  • I have been trying non-stop to reach a customer service rep at 800-221-1212 for the past 24 hours, and all I get is a busy signal. I have tried all day, very late into the night and even extremely early in the morning. To me this constitutes extremely bad service when you are totally unreachable. Might I suggest you hire and train more employees.

    Anonymous 2/11/10 11:16AM
  • Tried calling a billion times.... busy signal everytime!!!!! Im angry now... what am I going to do????

    Anonymous 2/10/10 9:35PM
  • I'll be 150 years old by the time they pick up the phone.

    Anonymous 2/10/10 9:26PM
  • Call the Skymiles number. Then just dont input anything. I got through (though waited on hold for a while) without being a Skymiles member. They tried to rebook my flight for three days later through a city about as out of the way as it gets - so I cancelled. Hello Amtrak!

    Anonymous 2/10/10 6:05PM
  • SEEMS THEY DONT NEED OR WANT ANY BUSINESS. dURING MY 2 DAYS OF NOT BEING ABLE TO GET AHOLD OF ANYONE, I WAS ABLE TO FIND MUCH CHEAPER FLIGHTS FROM A COMPANY(US AIRWAY)WHO REALLY WANTED OUR BUSINESS. THANKS FOR THE HEADACHES DELTA.

    Anonymous 2/10/10 5:20PM
  • I, too have been trying to reach them at both numbers for 2 days at ALL hours. If they are short handed because of the storms back East, then at least put a message on. They website states "Customer Service 24/7". It should state "Customer Service Not Available 24/7".

    guiinc 2/10/10 4:46PM
  • I just learned that my flight tomorrow is cancelled and I will have to leave on Saturday instead but can't find the reservation online anymore. I can not get through to Delta and I remember how difficult it was on another flight back from Europe with this company. SHouldn't they have more personnel to deal with people. FLying has certainly become as bad as taking the Greyhound! On second thoughts maybe the Greyhound is a better option these days.

    Anonymous 2/10/10 11:37AM
  • OMG!!!!! I cant belive it i've been calling costumer service all morning and just busy. Beep beep

    hi 2/10/10 9:34AM
  • OMG - I've been calling for two days and I get nothing but BUSY, BUSY the entire time!! I know that there are major storms out east but thjis is absurd!

    Anonymous 2/10/10 8:16AM
  • oh my God! busy busy busy... can you get some more customer service employees or what????!!!

    Anonymous 2/10/10 7:58AM
  • I've been trying for two days to reach Delta. Busy signal all the time. I really miss NWA.

    Anonymous 2/10/10 6:05AM
  • I have also been trying to contact customer service throughout the day at both the 800 and 404 numbers. Constantly busy. I actually went to ticketing desk at airport with my question but got conflicting answers from agents. Will purchase air travel with another carrier from now on.

    Anonymous 2/9/10 7:17PM
  • I, too have not been able to reach Delta at any time of day or night -- on any of their phone numbers -- for the last two days.

    They have screwed up even worst than usual this time.

    RonKoliha 2/9/10 6:10PM
  • Both of Delta's telephone numbers (800 and 404) are constantly busy. It is impossible to get through to them.

    spider81 2/9/10 4:11PM
  • I too have been trying to Reach Delta at 1-800-221-1212 and 1-404-765-5000 for 2 days with only a busy signal at all times of the day. Ridiculous. Fly Southwest!

    kabby123 2/9/10 9:58AM
  • I can't believe Delta hasn't gone out of business yet. They have the absolute worst hidden fee's, terrible customer service (that is practically impossible to get a hold of), and their airplanes are cramped and dirty.
    I had to cancel or reschedule my flight from SFO to Ireland and they said it would be a $500 fee (whether I canceled it or rescheduled). My ticket was $600 round trip!!I called several times and everyone I spoke with was rude.
    I will never ever ever fly with Delta again, even if I have to pay twice as much to fly with another airline.

    Mona 2/8/10 7:08PM
  • My girlfriend and i recently missed a flight from san jose costa rica to newark.....Delta employees were both rude and overbearing ....do to traffic in this 3rd world country we missed our flight....in speaking with a delta rep. at the airport she informed us we would charged 150 dollars each ticket for processing..insane..later after speakin with delta phone rep the price went up to 200 per ticket...this is a prime example of the pathetic attempt to grab money from hard workin people....these airlines wouldnt even be afloat if it weren't for my tax dollars.....I wouldn't fly or recommend flying with these bottom feeders...if thay paid me....

    scumbag whistle blower 2/8/10 5:57PM
  • I have been trying for 2 days to reach 1- 800-221-1212 to get info about checking my luggage on line. I am booked to fly out on March 10 and thought it would be nice to do this ahead of time also. Is this the best you can do? I find it hard to believe that the number above is busy 24/7. I would appreciate hearing from someone or at least another number that works. By the way the other number listed doesn't work either. I am very disappointed.!!

    Anonymous 2/8/10 5:54PM
  • I am silver medallion with Delta, which means that I fly 30-59 segmants a year, and yet I have to pay $50.00 to fly standby. This is crazy. I can get upgraded to first class, perhaps free up a first class seat on a later fligt, and yet you want to charge me to fly standby. This is just one of the changes that I am very unhappy with since the Northwest change. All I can say is Southwest!!!! Nice 800 number for customer service>.

    Anonymous 2/8/10 4:43PM
  • Luggage has been lost since the beginning of December.....no reimbursement, no luggage as of today, February 8....customer service can't even help.....just the constant it's in process....won't fly Delta again....it's the black hole

    Anonymous 2/8/10 8:19AM
  • their website says you can contact them by phone 24/7 how can an 800 number constantly be busy?????

    Anonymous 2/7/10 10:29PM
  • Delta Airlines baggage service office was lying about:
    1.We called them asking if they have our luggage and they said yes they do and we can pick it up right away.
    When we got there they could give out our luggage saying it is lucked in a room and only a security officer can open it, who wasn't there. So that was a worthless 2 hour trip for us.
    2. they said, they will deliver it in the same night to our house.Which didn't happen. The next morning they called us saying that they will deliver our luggage in the next 12 hours. So they were expecting us to be home and wait for 24 hours in all.
    It was very dissapoiting and very annoying!!!!!!

    Anonymous 2/7/10 6:58AM
  • I have had a terrible experience. I landed at STT yesterday 6Feb after traveling for almost 36 hours with my wife and 10 month old daughter. Our plane had technical issues causing the delay and apparently one of our bags was not even placed on the plane. I have been trying to track down our bag an it is apparently still at dca. The rep at the call center, Stacey, was very rude. She kept speaking over me and would not allow me to speak with her supervisor. She proceeded to be very condescending and at one point told me to take care of my child who was crying in the backgroud. That was very insulting since it is our baby's things that are on the missing bag! The experience has been terrible and I really need my bag. Can it be sent asap? Via FEDEX? Anything?!?

    anish 2/7/10 6:21AM
  • Thanks for being as inaccessible and impersonal as possible. You have successfully become the WORST airline for customer service EVER.

    Anonymous 2/6/10 8:18PM
  • This ridiculous I am just trying to confirm flight info and I can't get through to someone. Who would list a toll free number that does not work on their website? This inspires no confidence at all. I am not even on at the airport yet. Next time I will another airline. lesson learnt. This incompetence is oustounding.

    Anonymous 2/6/10 6:23PM
  • I have an open ticket to return to SFO from HNL. Experiencing extreme frustration as I can not find anywhere in your web site to complete such a task. 2.5 days of calling 800-221-1212 continues to get me a busy signal.

    Anonymous 2/4/10 6:41PM
  • hi

    couldn't find 24 hr contact number through deltas own website

    called the number listed but was put through to international flights when i got through. i asked for the direct dial number and was told it was 8002414141 for international.

    asked what the airlines policy was on missed connections through adverse weather and was told it was up to airport staff at connecting airport. not very helpful.

    thanks for your help on contacting delta, the site and advice is great.

    Anonymous 1/31/10 2:44PM
  • There is a saying" That if you would like to pay the most for the lest service fly Delta!" We have not used Delta for seven years do to the very bad service and attitude. Well I needed to get from Spokane to Alex La. as soon as possible and thought that Delta must have improved because it could not get any worse, WRONGE! They are very very bad now. I must to fly first class due to a back problem and can not sit with my knees up around my ears. On Delta first class is no better coach. A first class meal on Delta is a banana and a bag of Sun Chips! If I could I would walk before flying Delta. Plus they lost one of my bags and I had to make a 70 mile round tip to the airport to ask if they had found it. There is no local phone number because someone might call and wake them up. The lost bagage web site is worthless.

    E.D. Goodman

    olddog 1/29/10 2:30PM
  • this people are so rude i called to get information aout my flight and the lady who answered the phone gave me an attitude and she hung up the phone on me,is that the service we are looking for?????????

    ckpt 1/29/10 10:48AM
  • Right before they started handing out peanuts I told they flight attendent he couldn't. I'm deathly allergic to peanuts, then to much of the scent fills the air my lungs will start closing up espically in confined spaces. (1/3 of all people have this allergie, which is why planes don't hand out penuts anymore) The flight attendent refused and that flight i began having trouble breathing. They next flight they didn't serve them as my lungs got worse. Sufficating on a airplane is not a fun feeling. I couldn't medicate myself once I got to the airport or my location due to them loosing my luggage. It was literally the flight from hell that almost killed me.

    When I asked the attendent his name he told me at Delta they don't give out their names.

    it's been over a week. i've had no e-mail responce. and i'm still completly shook up over what has happened.

    Anonymous 1/26/10 12:24PM
  • Well I have to say I wasn't shocked to see all the negative comments about Delta. We had the most horrendous flight home from a vacation yesterday. Thank God we didn't fly Delta on our way there. Still don't have our bags. Flight delayed on 1-24-10, flight boarded @ 12:30 this morning, sat on plane with engines running till about 02:00. Lights all came on and we were informed flight was canceled because pilots "timed out". everyone off plane, lots of kids and elderly a couple non-ambulatory. Of course delta used weather as an excuse, but not the case or flight would have been canceled earlier and connection into Atlanta was smooth. Then no customer service whatsoever. Arms crossed by reps not really wanting to really deal with any of the customers. No food, no vouchers no nothing, just a lot of rudeness. Booked a flight to get back to Colo on Frontier to the tune of about $550 for my wife and myself. Bottom line, will never fly Delta again and will spread the word. I wonder if anyone from delta ever reads these negative comments and loss of future income. doubtful at best. execs probably getting bonuses there too!!

    NoMoreDelta 1/25/10 4:35PM
  • On the date of Jan. 24, 2010 my son in law (Allen Horricks) had a flight to go out of Jacksonville, NC airport at 1:30 Pm, by 6:30 Pm he finally was able to take that flight to Altanta Ga, to only get right back on a connecting flight to Huston Tx, being that he is going to be working for a contracting company KBR which he had to be reported in the hotel with room waiting for him to start his training on Monday morning bright and early at 7:00 am. Well, it didn't happen, I get a call by 10:30 pm on the evening of Jan 24, 2010 from my son in law explaning that there is no flight's going out to Huston Tx. not to mention the flight he just came in on which was suppose to be a little over an hour flight, became a two in a half hour over the time of just circling around and around. He then get's to his gate and recieves notice that his flight to Huston Tx won't be until 12:51 Pm the next day. Which left him sitting there at his gate A-34 in Atlanta Ga. with no customer service help, to direct him as to what was going on. The only help he got was they changed gates, which he ran to, only to be directed again to the first gate he was told it had changed. He later found out that everyone on his flight was given a night at a hotel room at the cost of the airlines there but he didn't get a voucher to his hotel. So there he sit's in the airport now 12:00 am at your airport not knowing what to do but try and find a comfortable place to lay his head. Did I mention that this was his first time flying ever? WEll, believe me he will never fly Delta again nor will I after the LACK of help and direction from your so called staff who basically couldn't pick up a phone and help him or get someone to help him and walk him through the chain. You as well as I know how confusing and large Atlanta airport is, but for someone who has never flown ever, well your services left him never wanting to fly again. I called ALL of your numbers for help and NO one came on the line. After an hour of sitting and listening to your recorder over and over of someone will be with you shortly, I gave up. Thanks to your airline and lack of services given, I truly hope my son in law is not turned away from this once in a life time oppertunity to be able to go over to Iraq to exprience this job he has waited so long to get.

    Totally disappointed
    Mrs. Lewis

    Anonymous 1/24/10 10:20PM
  • I tried to call the cae delta airline desk.
    I could not get through to them. The phone made areal loud sound that could hurt your ears.It is very hard to get information.
    I don't fly once in a few years but when you need help it should be there. THANKS FOR LISTING TO ME.
    THANKS
    CLIFF

    CLIFF 1/22/10 12:14PM
  • I lost my cellphone on a Delta flight from Atlanta to New Orleans. We called the airport right away and they found the phone and said it would be in lost and found. Now lost and found nor lost baggage knows anything about it.

    Lost in Louisiana 1/20/10 6:23PM
  • Delta just took 6 tickets, eliminated a flight out of our itenerary, and now has me buying 3 hotel rooms and meals one month before leaving as it is now an overnight flight... 1 month before leaving and the only thing they can say is sorry we will refund..... hardly possible to make a choice with another airline now

    Falcon 1/19/10 9:47PM
  • When my bag didnot arrive with my flight, the lady at the Delta counter in NW Arkansas indicated that it would be delivered to my hotel around 6:00pm. This is a lie. I called the automated baggage number and entered the tracking number that she gave me. The recording said that the delivery company already had it. This is a lie. I talked to a representative and she said that the bag is still at the airport and wouldn't leave there until 10:00pm.

    Anonymous 1/15/10 7:33PM
  • Could not understand the first person I talked to. And what I could understand, he couldn't explain well. Once I got the supervisor, Delta's policy of sticking it to the customer was, unfortunately, all too clear. Even though they expressed sympathy for the death of the person we were going to visit, it made no difference in their policies. It would have cost us almost double the ticket price to change the dates so we could attend the funeral. And, no way to cancel the reservation.

    Anonymous 1/15/10 2:44PM
  • have to shorten my vacation because of the economy. my employer does not want me to take 2 weeks off at once. called delta to change my flight. 150.00 per ticket.PER TICKET! are you kidding me! for what. giving them 2 weeks of an almost full flight to sell those tickets! never again. and by the way...Christan was no help and told me that part of the $150.00 fee was for her to be on the phone with me.bye bye delta.

    jps 1/14/10 8:46PM
  • Terrible -- constantly got a busy tone.

    Anonymous 1/14/10 7:17PM
  • Because of the fees for checking baggage now there is an excess of carry on baggage resulting in a lack of carry on storage for every one. We had a flight from Atlanta to Detroit that they ran out of room for carry on luggage and we had to check our carry on bag when we got on the plane. Due to the stewardess not taking enough information our bags were lost.

    Anonymous 1/12/10 11:19AM
  • Terrible and uncomfortable trip thanks to the customer service.
    When I checked-in, my 2 luggages were over-weighted because I brought too much stuff. It made me pack again. (I guess everybody has experience like that. Move stuff to another luggage in order to cut weight) Even though I tried to cut weight, I had to give some stuff to my friend because of out of space. So, we needed a box to pack. I asked to one lady who was standing in a hallway. She was nice and gave me a box. (she asked several check-in assistants and finally got it) I got the box and I packed, but the check-in assistant came to me and asked me " Are u going to send this box?". I said, "No, I'll give it to my friend then he'll send me the other day." "I need the box back for another customer who is going to send now", she said. But, she never said sorry or something like that. "But I need the box,too and someone gave me this box, so you can't take this from me", I replied. Then, she said she would give me a plastic bag. So, I gave her box for another person and I moved my stuff to the plastic bag. My stuff was kind of heavy, so I needed to get one more bag. I went back to the check-in assistant and she checked the weight of luggages. One luggage was 50lbs and another one was 65lbs. She told me I could put more stuff to the 65 lbs luggage becuase the maximum is 70 lbs. After that she left and she said she would come back. She seemed like she didn't care at all about my flight time. I left 30 minutes. Anyway, she came back in 5 minutes and sent luggages. I asked her get me one more plastic bag. She replied right away, no more bags! She never tried to find out another bags. Then, she called next! WOW. I finally pissed off and I asked her name. She asked me why I needed her name and I told her to appreciate her kindness. She refused and she told me just go. (she was hiding her name tag) I asked her over and over again (even another customer told her that I had a right to get to know her name. Thanks!) and she finally said her name. MARBLING G. I'm not sure it's correct because she never showed me her name tag.
    I suggest you guys, please get ready for boxes. I think I'm not the one who needs box. My friend went to another gate to get a box, He went to several gates, but he didn't get it. I'm not going to use your service any more. I hope It won't happen again for others.

    Anonymous 1/9/10 3:07PM
  • I am at my desk, looking at a receipt from Delta for flights for 4 people I have never heard of, charged to my American Express card December 29th. My Massachusetts address is clearly written on this Passenger receipt and Itinerary-not in Chicago where these flights originated nor in LAS where 2 concluded.
    I cannot understand why Delta doesn't require a security number for tickets as other airlines do. Fortunately, American Express caught the fraud and cancelled my card before they could do more damage.
    Delta airlines received the revenue, Amex ate the charges and I had the aggravation.This email site had more security than your ticketing procedures.

    Anonymous 1/8/10 10:57AM
  • I am writing in regard to a situation which occurred with my son, Matthew Koopman, who was traveling as an unaccompanied minor on Delta/NWA flight #3944 this past Sunday, January 3, 2010, out of Nashville. After boarding the flight, destined for Minneapolis, the flight was initially delayed and then cancelled due to mechanical problems. Upon de-boarding of all passengers, Matthew was asked by the gate agent to wait, without further direction, while other passengers were assisted.

    Much to my surprise, I learned of the flight cancellation only when my son called me from another passenger’s cell phone – 1 hour and 45 minutes after he had boarded - wondering what he should do next. Similarly, Matthew also called his father, who had delivered him to the airport, to ask him what he should be doing. Neither his father (in Nashville) nor I (in Minneapolis) received any notification at any time from Delta personnel of the delay or cancellation. Matthew, an unaccompanied minor, was left waiting without direction from anyone and without either one of his parents being notified.

    I am very disappointed in Delta’s handling of my son. We pay a $200 unaccompanied minor fee for this service. Thus, I have the impression that it is Delta’s commitment to ensure his safety and comfort and to alert his parents of any changes. However, this experience leads me to believe otherwise and wondering why this added exorbitant fee is needed.

    As always, I appreciate Delta’s commitment to passenger safety. The cancellation of the flight is completely understandable. However, I do not understand this disregard for the safety and reassurance of my son.

    Anonymous 1/5/10 4:11PM
  • To whom it may concern. My name is Stephan France I am married to Shirley France a over million mile customer of yours. I have just witnessed the most terrible, underhanded,most unproffessional phone service and still can't believe how one minute we were told (BY YOUR REPRESENTATIVE) that we were all set and everything was good to go for our 40th wedding anniversary trip to Hawaii. After our child has passed away I think my wife has cried enough and I get very upset when she is brought to tears over ANYTHING!! The people in your booking area say one thing then change everything the next minute. Shirley was on the phone for approx. 4 hours trying to deal with diffrent people who are supposed to know what is going on but apparently don't have a clue! This is a total disgrace for an airline booking agent customer service rep! Shirley's job as brand education with the Bath and Body Works stores brings her in contact with hundreds of people each week in the states and in Canada. I'm sure she will WARN her customers and fellow employees not to deal with the worst customer service she has ever dealt with. Sincerly, Stephan France and no Sorry doesn't even come close!!

    Anonymous 12/30/09 10:47AM
  • I have a Silver Medallion status so I fly more than 25,000 miles/year on Delta. On 12/19/09 I had a flight from NY (LGA) to Rio de Janeiro (change plane in Atlanta) and on 1/9/10 my return (RIO/ATL/LGA). I used miles for this 3 weeks vacation trip (90,000). I had an appointment on 12/21 at morning (Rio) for a tooth surgery and a domestic flight at night.
    On 12/19 I received a phone call from Delta informing that the flight from LGA to ATL (at 4 PM) was canceled so I did call a representative and she told me that Delta changed my flight for the next day. At this time I asked her about change my way using a Delta flight from Kennedy to Sao Paulo (300 miles from Rio) but this flight was full. I had no choice so I found a flight to Rio on 12/20 at morning, spent $1,012.00 in "one way" ticket and took a plane in other airline. On 12/21, before my surgery, I checked my e-mails and found one from Delta informing that "my flight" from LGA to ATL on 12/20 was canceled and the new flight date: 12/25 so Delta "told me" to stay home 1/3 of my vacation (funny, no?)
    I been in contact with Delta (by phone & e-mails) several times. I demanded some kind of compensation like some miles credit or an upgrade on my return from Rio to Atlanta and Delta just ignored my request...
    Today I sent an e-mail to Delta informing that I just throw out my medallion card and changed Delta web site by United on my laptop. Delta did a "great" job for me! Shame!!

    Ariel 12/29/09 12:16AM
  • I recently moved which has affected my choice of airlines when flying to Las Vegas. I must say that my first experience with Delta was not positive. I was denied boarding even though I had a boarding pass, the time limit on my luggage being checked expired while I waited in line to check my luggage!
    I don't understand why I was not allowed to board and my luggage sent on another plane.
    The ground crew, one woman in particular was insulting, telling me that I could come back when the clock on the wall said 8:10.
    Traveling on the holidays is always hectic but people who work in the service industry should at least try to act like they care.
    The flight was very good, I was impressed with the pilots who had military experience and a long career with your company. The ground people make me wonder if I will choose Delta again.

    Northstar1293 12/26/09 5:21PM
  • I am a Delta Frequent Flyer that used to believe that Delta was the best airline but after a recent incident I have changed my mind. Delta took my carryon bag at the plane door because the overhead bins were full. I did not have time to remove any of the contents because people were waiting in line behind me to board. I fully expected my bag to be waiting at the door of the plane when we landed. (Just like strollers and other over sized items). It was not there and I was told it would be at my destination when I arrived. My bag did not arrive with my other checked bag and was delivered to my home 8 hours after my arrival home. Several items were missing including my “smart key” to my car which costs $350 to replace, a GPS that I used on the trip and various chargers for other electronics (not the electronics themselves). Total claim was just over $600. Delta has denied the claim because keys and electronics are not covered. I would never have checked this bag and feel that it is not my fault that the plane did not provide adequate storage for all of the passengers. I am very upset and disappointed in the service that I received.

    DTredy2go 12/26/09 4:49PM
  • I think your baggage service is horrible. My friend arriving from Brazil was put on a flight to JFK instead of LGA and her luggage was sent to LGA. She doesn't speak much English and now the baggage person in LGA is saying she has to make a claim in person. She is only here one day doesn't have her luggage and now has to spend that day trying to get her luggage. You should deliver her luggage to my apartment today. I've been trying to call for a long time. I've been on hold for a very long time.

    rlsharmon@msn.com 12/23/09 6:15AM
  • I booked a flight from Panama City, Fl. to Midway in Chicago. Upon receipt Delta had me flying into O'hare. They wanted 150.00 to change back into Midway. After changing online they took out an entire flight from PC to Atlanta. After putting that back in they charged me 40+ dollars for that. Tricks of the trade to make money when they know you have no choice.

    trwj316 12/22/09 10:08AM
  • I have never been screwed by an airline or any other business for that matter. They shipped my bags to my destination and then told me (passenger) that my chances of flying are next to nil for the next three days. Delta/Norhwest are mob businesses running a scheme similar to Mr. Madoff's.

    ed 12/21/09 9:40PM
  • This is the worst airline and costumer service EVER. I will never by a ticket on DELTA ever again.

    deltasu@ks! 12/21/09 4:26PM
  • had a horrible time reaching. the phone lines is busy all the time.

    fly 12/21/09 1:50PM
  • Actually, you can get around the busy signal if you call their automated flight status number 800-325-1999, play along with the automated response system, then ask to be transfered to a representative. Unfortunately, you'll still be on hold for about an hour and the employees are completely useless and unsympathetic.

    Anonymous 12/20/09 1:29PM
  • All Delta Lines Busy. If you call Northwest, it will *answer*, prompt you for account number, etc., and then tell you "Sorry, call back later." Horrible.

    cimmieb 12/20/09 12:46PM
  • Horrible company. Seems like they are going out of business. I have been trying to reach them and dont get the number connected. My flight has been cancelled and there is no alternate option available. This is really ridiculous and the company cannot be in business.

    Anonymous 12/20/09 12:07PM
  • I have been trying to call Delta reservations for the last couple of days. The phone is constantly busy.

    Are they going out of business?

    Anonymous 12/20/09 8:10AM
  • No help for passengers stranded at JFK, luggage left on planes, no food vouchers.
    Not what we expect from the USA.

    Anonymous 12/20/09 6:52AM
  • For the past several hours,I have tried to call Delta Airlines on both their regular and SkyMiles phone numbers, and each of the literally hundreds of times I have dialed the number, I have only gotten a busy signal.

    Can't Delta provide more representatives to answer the phones, especially during times of extremely high call volume?

    Anonymous 12/20/09 3:26AM
  • The baggage recovery number is not available 24/7, as listed on the website (it says 7AM to MN on the phone message for the 1-800 number if you can get through). It is very difficult or impossible to get help with delayed or lost baggage. I have been platinum or gold elite for about 12 yrs with NWA and now Delta- the situation with handling of delayed or lost baggage is much worse since the merger.

    Anonymous 12/20/09 12:57AM
  • NYF cancelled, trying to flight to Jordan. AFter 8 hours in the airport no solution. All delta phones busy, do not want to take responsibility. What about 24 x 7 service? It is a chaos!!!!! with a 2,000 dollar ticket.

    Anonymous 12/19/09 10:33PM
  • Flight out of JFK has been cancelled for tomorrow morning due to weather. I have 4 clients from Athens, Greece, stranded in NY, tyring to get to their holiday vacation destination. Customer "care!?" says there is nothing they can do. No more flights until the 27th. Then they said they'd transfer me to the Refund desk. I said, NO! Don't transfer me. Did anyway. Got a recording saying we'll be open on Monday morning. Now, after 3 hours of trying, still can't get a human. Just another symptom of our lack of courtesy and compassion in America.

    Anonymous 12/19/09 6:01PM
  • The worst customer service ever! They forced my husband and I to check our carry on bags. The bags went to sweden (we are in Birmingham Alabama) and it took a week to get them back. The representitive in the Birmingham office turned us away and told us there was nothing that could be done. We had to go to Atlanta just to file a claim. The Birmingham office refused to even file one. One week of fighting to get our bags back and we finally do, only to find my husbands computer smashed and all of our stuff destroyed or missing. It was a nightmare! Do not fly Delta .

    Anonymous 12/19/09 2:54PM
  • Absolutely appalling company. First and last flight I ever take with them. Tokyo - JFK flight due to leave at 3pm today - arrive at the airport to discover they've just decided to delay the flight 17 hours due to the storm approaching NY.

    Fair enough....until you learn that both Continental and United have managed to have flights leave Tokyo 2 and 4 hours respectively after Delta was due to leave. Makes no sense whatsoever.

    No-one answering any of their helplines - the Customer Support and Flight Info lines answer and then just go silent. The reservations line has been permanently engaged for the last 4 hours.

    And I now have to go back to the airport at 6am tomorrow for the rescheduled flight. Rescheduled to arrive at the height of the snowstorm. The original flight was due to arrive 2-3 hours BEFORE the snowstorm was due to reach Ny.

    Avoid this company at all costs.

    Anonymous 12/19/09 6:33AM
  • we have been trying to change a reservation for 3 hours with delta..3 plus hours now. mon died last night and we have to change tickets..this am they told us we needed another 220.00 by a person that could not even speak english (so we THINK that is what he sais)to go to the same place on a different day..fine we finally accept this...but now they do not even answer the phone... i will never use delta again and i am sure my 8 brothers and sisters will avoid them as well. in this terrible time they are unfeeling human beings working there....

    heartfelt 12/18/09 4:41PM
  • This is the first time I'm using Delta to fly from houston to Honduras during Christmas break. So far it's a traveler's worst nightmare. I had trouble getting to the airport and barely managed to get there 7 minutes before the flight was closed out. As I was checking my bags in,the lady told me that I would have to pay 150 dollar fine because of the extra baggage weight. I asked her to give me a second to let me take some things out to reduce the weight. I tried to check it in again and luggage weighed 52 pounds. Usually other airlines would let me slide through with that, but the lady wouldn't budge. So I tried taking more stuff out. When I tried to weigh the baggage for the third time, the lady told me the flight was closed and there was nothing I could do about it. I asked her to help me out, because I actually got there on time and took longer because of the baggage. Her response was "Why should I help you? You are no family member of mine!!". I was shock to here this. And they wouldn't reschedule a flight for me. They said I was Expedia's problem. When I called Expedia they told me that I would have to pay 150 dollars to reschedule my flight and a 800 dollars difference for the new ticket fairs. Obviously I wasn't able to afford that. Expedia told me to speak with Delta and Delta told me to speak with expedia. After that, I decided to wait, and call later to see if the next expedia agent could help me. I ended up paying and extra 370 dollars to book a flight for Sunday. I was suppose to get surgery on Thursday and will have to reschedule that. I'm hoping nothing bad happens that day. So far, this is the WORST airline I've ever had business with. Any other airline would have happily helped me out and would have treated me like an actual customer.

    galil 12/16/09 7:39PM
  • 'How to reach a live person' is a joke. I was over charged $150 for luggage check-in online. Sure I reached live people and every one them told me they could not help me, it was another departments issue. Round and round I went on the phone for nearly two hours several days in a row to no avail. Tried customer care via e-mail and continually get a response that they are to busy to help me or that they could not help me.

    elltoz 12/10/09 7:13AM
  • My name is Adam Matthews, I'm in the United States Navy and I'm stationed here in Newport, Rhode Island...I recently purchased a round-trip ticket online from Delta/Northwest via Orbitz, going from Rhode Island to Green Bay for Christmas and coming back a week later to see my fiance. I canceled those tickets because I'm now driving up there and she's going to drive back with me. Orbitz canceled my reservation and now I have the "credit" to use the amount of that purchase within a year. I am stationed with my fiances' son as he is in the Navy as well. When I tried to use that credit for a one-way flight for him to fly from Green Bay back to Rhode Island so that he could see his mother for Christmas, I was told that since I purchased the original ticket and that the CANCELED ticket was in my name, that I can't use that "credit" for anyone but myself. He just found out today(my fiances' son), 03 DEC 2009, that he is able to take leave and due to financial reasons, he is unable to afford a flight, so he was going to drive up with me and because he has to report back for duty before me, I was going to let him use that "credit", but Delta does not allow that, the tickets are "non-transferable"...why is it that VERY IMPORTANT information like that is in fine-print??? I'm in Military and just want to use that ticket for my fiances son, whom I'm stationed with, and Delta won't allow that change...MERRY CHRISTMAS, or should I say, BAH HUMBUG???? DELTA WILL NO LONGER GET MY BUSINES!!!

    NavyMan1974 12/3/09 5:13PM
  • My bag,for which I paid $20.00 to be delivered with me on Nov. 20, 2009 on flight #1860, Sarasota to Boston, was removed from the airplane in Atlanta. It was placed upon the next flight to Boston which arrived at 6:21 PM. I was assured the bag would be delivered no later than 10 PM on Nov 20. No bag, no call. When we called, we were told the bag would come by 2 AM. After further phone calls and much frustration, my bag arrived at noon on Saturday - and I had to PAY for this kind of service!!!!!!!

    Anonymous 11/30/09 9:44AM
  • Our Delta International tickets for Dec 2009 travel from Syd to Lax were bought on 25th July and the Delta domestic travel tickets were bought a few days later. I was adviced by reservation that I will be allowed 18kgs carry on baggae and 23kgs x 2 per per ticket on Domestic flights as was in the case of International tickets.

    My parents are travelling Lfthansa from Delhi to LAX but we got them Delta domestic as the Delta reservation adviced us that all they do is show international tickets and get same allowance on domestic too.

    Just a couple days ago I called Delta for an eamil to say the above mentioned.

    I was adviced that all of us, my parents and I are no longer eligible for any free baggae on domestic flights as the rules changed in Nov 2009

    No my question is------------Is it fair to sell tickets with certain baggage advice and then just because Delta changes the rule, we middle class customers have to bear the cost of paying for our baggae.

    We all had bought loads of gifts for 7 families in USA, what do I do with those?

    I need JUSTICE.
    GD

    G 11/26/09 8:40PM
  • I recently wanted to fly stand-by for an earlier flight from Mexico City to Minneapolis. I was told the night before that there would be no problem as there were plenty of open seats. When I checked in at the airport I was told that Delta does not have an international stand-by policy. I was charged an additional $100 for the change and an additional $72.50 for a higher priced ticket. As I got up at 4:00am to be at the airport prior to 5:30 I didn't want to hang around the airport for 7 hours waiting for my flight so I paid the fee. Needless to say I m not too happy with Delat at this time. Just another Platinum Mediallon member......

    Anonymous 11/24/09 7:51PM
  • we had a problem wtih a double res and tried for an hour to get thru to talk to someone. no luck.

    i cancelled the other res which i made because noone could find the es i made for my son when i called delta to see if i made it. i had no record- which suggests i never got an email. Very poor to nonexistant customer service we will avoid delta in the future

    Anonymous 11/23/09 9:33PM
  • I had a bag delayed on a flight last night from ATL to ICT, have talked to 4 people since - all who told me my bag showed on the next flight - and am yet to get any resolution or at least have someone tell me with any certainty where my bag is or when it will arrive. Is this the typical response from Delta?

    Anonymous 11/12/09 6:17PM
  • I am so disgusted with Delta/NWest...I had a direct flight cut on the outbound portion of my January trip to Ixtapa,(which will cost a night hotel lay-over) plus the return flight was cut, so they re-booked on the only flight possible--2 days later..forcing me to add 2 extra days to my trip (which screwed up 3 hotel reservations and added 2 more hotel stays to the trip....) Like everyone else here...all they do is shrug and roll their eyes. They have pulled the only flight that connected to anything from our small regional airport--rendering the air port almost useless to our area. I live in northern MN and will be forced to drive long hours to get to Minneapolis; but after this mess the charters or ANY other airline will get my business. What a way to treat customers....like dirt.

    Anonymous 11/6/09 10:03AM
  • First time flying Delta and the last!Their motto should be: Shoulder shrug followed by, "that's the best I can do." Which is nothing! Booked flights in March, got to the airport, no luggage to check but had to wait in line because we had no seats. My girlfriend specifically asked for the front rows because of her motion sickness, nope, we booked in MARCH! Flight delayed next flight canceled but when we got off the plane a Delta rep told us you got 10 min. I sprinted a half mile but remember the flight was canceled.we missed our wedding rehearsed and dinner but they didn't care. They have no communication in their company. On our return flight we were in the 37th row.

    Anonymous 11/2/09 5:19PM
  • 8/14/09 flew out jax,fl. airport to cody, wyo...2 hrs.late my suitcase roller was torn off. no one on duty at cody since it was after midnight. on the trip back i told cody airport about the roller broken on my suitcase. was dtold to report to jax,fl. when i got there. i am 75 yrs. both hips.both knees replaced & have 3 auto-immune diseases--myasthenia gravis,lupus and reynaud's disease. muscle weakness & connective tissue diseases. i had to have wheelchair services.no one cared to do anything about my suitcase which i cannot use.i bought ins.,was told to call them. they toldme i had to have a paper from delta ,to go back to jax airport& get the paper. they are running a scam on selling u ins.the customer service person knew i had to have the paper. she sent me off without it.i live 2hrs. away& cannot get someone to take me to airport to get the paper. so not fly delta!!!!beware they do not care for u at all. they tore up my suitcase,put me thru so much trauma!!BEWARE!! i plan to write a letter to the editor of the waycross journal herald about the way i was treated.it reaches 1000,'s of people maybe they will book thier flights on some other airline.
    pat joyner,hoboken, ga.31542

    patandaj 11/2/09 1:31PM
  • Missed my flight because of weather conditions coming from another destination on a different carrier: impossible to reissue, your ticket has no value...

    Anonymous 11/2/09 8:38AM
  • p.s
    I read all the other comments and I doubt that we will ever get any apology or change in policy from Delta- their arrogance is astounding. Technology has obviously erradicated the human element from their service.
    Not only will I never fly Delta/ Northwest again I have already been booking a return trip by rail rather than air.

    Evelyn Landis 10/31/09 2:35PM
  • When checking in in San Antonio I was told my flight was on time so my ride left. I was over 2 hours late leaving San Antonio Texas for Minneapolis to connect with a flight to Grand Forks, ND. Oct. 28!!. While in SA we received a $5 voucher for food because of the delay...I bought a cup of coffee (remember we are in an airport...not cheap).
    We were told all other flights were also delayed. I arrived Mpls. approx 10:30 and saw on the monitor that my Grand Forks flight was to leave @10:48. I am over 70 and literally ran to get to the C concourse from the B. I was 5 minutes late- the gate agent was still there, the plane had not left but the door was closed. No, I could not get on. It was the last flight that night to Grand Forks or Fargo. Now, I wouldn't be blowing fire out of my ears had we been an hour or more late but minutes??? Also, the agent must have a manifest list, they agents must also have a handle on when the connecting flights are coming in- why was I hung out to dry? Now don't give the old sob story about schedules- the plane to ND was already one hour late and there are no flights that connect after that in Grand Forks. That treatment was and is shameful.
    I accept the delay but I do not accept being left in Mpls. with no flights out until morning. Evelyn Landis
    Very unreliable transportation.

    Evelyn Landis 10/31/09 2:22PM
  • I have just completed a trip to Edmonton, Canada. It was not good. Spent 12 hours in Minneapolis airport, missed my connection by 5 minutes, because first flight was late. No one cared, nor did I receive a lunch or dinner voucher. Only comment I received from Delta was "sorry for the delay". My luggage didn't arrive, and I am still waiting for it.

    Needless to say I will never fly Delta again, I would rather spend lots more money for a ticket than fly Delta.

    Linda Zecher

    Anonymous 10/31/09 9:53AM
  • My son is returning from basic training in El Paso. His first flight, after 1 hour sitting on the plane was cancelled. Several hours later they sent him to Phoenix to catch a 3pm flight to Minneapolis. That flight left at 7 and he missed his connection to Bismarck and spent the night in the airport with no assistance from Delta. They cancelled the am flight to Bismarck claiming bad weather-it was great outside not a snowflake in sight. He got on the 11am flight only to sit in the plane for 2 hours flight had been cancelled due to mechanical problems (my guess pilots in Minneapolis are friends with the ones who fell asleep). 1pm flight also cancelled. All other flights are full. He was offered a night at a hotel and to try again tommorrow. 48 hours in an airport for a 6 hour drive? They would not allow him access to his luggage. Last call I got he said he was fed up and heading to Bismarck with some other fed up passengers in a rental they had to pay for. I called Delta and they could find no record of my son on any of their manifests. He is currently unreachable since his phone charger is in his bag. Great way to treat a 19 year old who is willing to fight for his country, or any of your passengers. You shouldn't be allowed to be in business. How much would I have had to pay to change my flight by 48 hours???

    withheld 10/30/09 2:48PM
  • Thurs. 27,2009 direct flight MIA to Memphis: I hung a Neiman Marcus garment bag in closet at front of plane. Upon reaching hotel Delta was informed of loss via many calls but no information was obtained or messages returned. This continued throughout weekend to no avail. Dress inside bag was quite expensive and intended for my son's wedding in Memphis...necessitating a replacement outfit. I am still quite saddened at this loss and believe the item should be traceable despite lack of check in tag. A response would be appreciated.

    Anonymous 10/27/09 10:16AM
  • Although I can understand why people say that Delta will be the next to go under, I suggest that their business model, based purely on profit, will keep them afloat.

    I, too, ended up with one of those "Seat Request" boarding passes in DCA, for a connecting flight between JFK and PWM, and immediately asked for a "real seat" - this was 6 hours before the flight in question. They said not to worry about it, it would be issued when I went through the gate - I tried a couple of times and got the same re-assurances and when I asked for resolution, they'd just turn away and say sorry. When I got to the gate at PWM, the attendant was very rude and physically pushed me aside, with no indication of what was going on. Finally, the gate closed and all she said was to go to the service desk.

    At the service desk, the lady gave me ANOTHER "Seat Request" boarding pass for the next morning and said not to worry, I'd get a seat at the gate. So, I finally got her to give me a confirmed seat on the late afternoon flight out (24 hours later).

    But then, get this - she wouldn't even give me lodging. My arriving plane at JFK was 15 minutes late due to Air Traffic Control, though I was still at the departing gate 45 minutes before the flight out (asking for a "real seat" on my boarding pass, being assured that I'd get one when I went through the gate). But, because it was an air traffic control issue, they weren't "authorized" to give me any kind of renumeration. So, I slept in JFK overnight.

    My suggestion to air travelers is truly to just ignore and avoid Delta. I travel a lot and Delta has typically been problematic, but this beats all. You have to understand that what they're doing works for them - even when you're checked in hours early, they put you on standby (but try asking them if "Seat Request" means standby - you will not get a straight answer). So, they leave a lot of seats open for those last-minute travelers who are willing to spend much more for what was your seat. They bump you, blame it on other factors, get you mad, but who cares? There are plenty of other suckers behind you to prey on, and it works for them. They are incredibly crafty and evasive when it comes to resolving customer complaints but, again it works for them. All you can do is pretend they don't exist. They don't care about you and there's nothing you can do about it other than to avoid the aggravation in the first place. Sad state of affairs, but fortunately not all airlines operate this way.

    One has to be careful about blaming the "line" employees - I'm sure most of these folks are decent people who desperately need the job, and any of us would break under the barrage of criticism from the public. They are forced to adhere to an evil corporate policy towards customers, and if they don't tow the line perfectly, they're out of a job. Please keep this in mind when you're arguing with them. Again, avoiding the airline altogether is your best resolution.

    Anonymous 10/22/09 4:01AM
  • Horrible! I talked to a representative that was very rude. I was unable to hear his name when the conversation first started. I let several rude comments slide. Finally, I asked for a supervisor or someone who wouldn't mind answering my questions. He put me on hold for ten minutes and then transfered me to the rental car company. I can assure you I was in no way rude to him prior to the point of asking for someone else. It was the worst customer service experience I have ever come across.

    Anonymous 10/20/09 2:21PM
  • Your merger with Northwest Airlines left me hanging. On trip to SeaTac from Indy, plane 2 hours late leaving - mechanical. On trip home from SeaTac with online reservations confirmed within 24 hours of departure and flight time changed from 8:45 AM to 8:25 AM was told at 6:00 AM at the Gate there was no 8:25 AM flight. Re-routed thru Cincinnati with no seat choice 3 hours later. Now when I try to reach Delta on line to complain I've waited over 24 hours for a password from them to access their site. Delta will never again be my first choice of air travel.

    MV 10/14/09 8:53AM
  • Never book thru Orbiz and select Delta as your airline option. Booked a flight 4 months in advance found out my conference location changed 3 days after this fare was booked. I was charged a $150.00 change fee, $50.00 fee for booking the origianl ticket thru an outside agency, and a $50.00 cancellation fee. I ended up with a $14.00 credit on my account for the new ticket. My ticket was on $264.00 so this was truely a waste of funds. I will never use DELTA again... Southwest always looks out for the best intrest of there customers. In the past when this has happened for other goverment business conferences they would charge a $70.00 change fee an apply a credit to your account. DELTA is out for DELTA only.... Please don't set yourself up to loose all your money like I did... They never even tried to save my business an offer me any type of assistance... BEWARE!!!

    BEWARE !! 10/6/09 6:55AM
  • On October 1st I flew my son home from Boulder to Michigan for his Birthday from c
    ollege. Coming home his flights had delay after
    delay however he did arrive several hours late
    . On Sunday we had a direct flight back to Den
    ver. He had a carry on they made him check at t
    he plane and it never was sent to Denver,how
    's that happen? This would not have been a big
    deal except for his college book were in tha
    t Bag. After several unanswered e-mails
    unreturned phone calls and totall lack of
    respect. I would spend 150.00 more and fly with
    a professional company any day. My wife and I
    have that much in aggravation. We will never use Northwest or Delta
    Ever again.

    chris 10/6/09 4:48AM
  • After having such a terrible experience flying with Delta this past week, I took the time to read many of these complaints on this website. One thing is clear, Atlanta is a huge problem, and Delta's employees have huge attitude issues. I do agree with what alot of other passengers say, Delta used to be the "best airline", but those days are gone. I live in Cincinnati, and for most trips have to drive to Dayton, Lexington or Louieville to get a ticket at a reasonable cost. Another Delta customer I spoke to drove to Dayton for her flight, only to fly right back to Cincinnati for a two hour lay-over on her way to wherever she was going. That's just crazy... That's what I did this time myself. I live about ten miles from the Cincinnati airport and drove to Dayton to fly to Charleston, SC. I've also done this before with my sister, and her two daughters, when we all went to Texas for a week to visit my other sister. At the Dayton airport, in overflow parking, it says $36.00 maximum for 1 week's parking, however when I paid, it charged me $40.00. It's not the money, it was only $4.00, but why? When I ask the attendant, he said I had actually gone over the time, from Monday to Monday, by 1 hour and 14 minutes? That's because I was standing there waiting for my luggage, and then standing there waiting in line to file yet another claim. They lost my bags going and coming back. So, it's their fault, but yet they charge me for their mistake. When I had so much trouble with the delivery guy, who ultimately refused to bring me my lost luggage, the Delta agent would not let me speak to a supervisor. She had told me I had to drive back to Dayton to retreive my luggage, since the delivery guy brought it back, and they would not re-delivery it now. I ask to speak to a supervisor, and she said there were none. I said, Oh, so you sign your own paycheck? Which of course, she doesn't, and said no, but there is no supervisor for you to speak with. I'm your last point of contact, period. So, I ask for a number to the actual airport, not the 800 number, and she wouldn't give me one. She said there wasn't one for me to call, period. That was a favorite phrase of hers, period. I am in customer service myself, I own a restaurant equipment company in Cincinnati, and if I treated customers like this, I would be out of business like yesterday. I know they have rules at Delta, but there employees can and should have at least alittle empathy for someone that has been terribly wronged by their company. They truly lack that and more. After reading all these stories, the lady with the 18 month old and they're trying to throw her off the plane, after reserving her international flight months ago, is truly disturbing. Just alittle common sense, and compassion for a fellow human being is all that's needed here, period. I already drive to other cities to save money, because Cincinnati is Delta's big hub and they are too greedy to purchase tickets from around here, so I think in my future flights, I will drive wherever I need to, to skip Delta, PERIOD.

    Anonymous 10/1/09 1:25PM
  • I tried to fly to Mississippi for a funeral on 9-30-2009. I was scheduled for flight 5400 on 9-29-2009 from Harrisburg Pa. to Atlanta with connection to Tupelo Ms. The plane lands in Harrisburg Pa. and it's announced it has mechanical problems and they are bringing in another place from Atlanta that won't be there until after 7 PM with departure after 7:45 PM. The flight was scheduled to depart at 5:05 PM. Because of this I will miss my connection in Atlanta and there are no other flights anywhere that can get me there.

    They tell me that they can't get me to Tupelo until 9PM on 9-30. I remind the counter lady that the funeral is 1 PM on
    9-30. Then she asks me where else I can fly into. I was stunned by this question. Why is she asking me where they can fly me to? I give them Amory MS. They tell me they can't get there. I call the family and they say get to Memphis and we'll drive there and get you. Memphis is 4 hours away.

    The counter person tells me they can't get me to Memphis until 12:30 Pm on 9-30. I remind her that the funeral is at 1PM 4 hours from Memphis. She tells me she can't get me to Tupelo and can't get me to anywhere in Mississippi before 9PM on the day of the funeral and can't get me within four hours of the funeral until 30 minutes before the funeral starts. I asked her to quite telling me what she can't do and tell me what she can do.

    I then demand a full refund. She starts typing and waving her arms around in frustration and sighing to which I asked her to stop the dramatics and process my refund. She types and types and types and then I realize she is working on someone elses ticket!!!!! AFter 45 minutes she tells me that they won't refund the ticket because it's non-refundable. Now I'm thinking I have actually stumbled into the twilight zone.

    After another 15 minutes she finds out she can refund the ticket and when she gets done tells me to "Have a nice day." What arrogance!!!! Never once an I"m sorry, or let me see what I can do or anything other than attitude, arrogant displays and unbelievable lack of customer service care or concern.

    I will drive for days any distance I have to from now on if the only option is Delta or any of it's subs. Hundreds of people will be at this funeral tomorrow and they are all going to hear the story of how the Minister couldn't make it to the funeral because of Delta airlines inept business practices.

    How's that for publicity Delta??????

    Have a nice day Delta.

    blrman07 9/29/09 6:20PM
  • The worst experience ever, yet again! My father who is 72 years old and does not speak English was going to fly Delta to Kiev, Ukraine. Since Delta and KLM merger his original Delta ticket was changed to use KLM as a carrier. At the KLM counter we spent 2 hours talking to the KLM agent, Orbitz agent and Delta agent only to find out that I will have to visit Delta office (and miss the flight) because Delta agent failed to re-issue a ticket. When I got to Delta's counter (while KLM flight finished registration) I was greeted by very aggressive Delta agents who first asked me about the issue (one after another, supervisers not being any different) and then cut me off aggressively blaming me for not coming first to Delta counter before going to KLM (which happen to be in different terminal). Also, they offered me to pay the difference in fare if I want my father to fly at all. I did not pay at the end and they did issue a ticket to my father for the next day as I should be greatfull to them for that after paying ticket fare. But it was a day of nightmare, a customer service I would not wish to my enemy. I will NEVER FLY DELTA again! I wish they go bankrupt soon! Stay away, sometimes it is cheaper but so not worth it.

    mistreated_by_delta 9/21/09 6:15PM
  • Calling does no good. Send written complaints to Richard Anderson, CEO Delta Airlines, Inc.; 1030 Delta Boulevard; Atlanta, GA 30302-6001 with copies to Ms. Beth Reed, Director Customer Care at Delta AND most importantly to the Aviation Consumer Protection Division, C-75; U. S. Dept. of Transportation; 1200 New Jersey Ave. SE; Washington, DC 20590. Also it's important to show a copy went to your US Representative and Senator. You have more chances of getting a reply from Delta if a politician is receiving a copy of your complaint of poor service and/or poor maintenance practices. That was my experience based on their deplorable performance with Delta Flight 820 on June 26th which others have also have vented about.

    Bill 9/17/09 1:27PM
  • No one we know will ever fly Delta again. From start to finish it was a terrible experience, and the customer service number is a joke, when they don't hang up on you they just give you the number runaround. So save yourself the time and aggravation and avoid them as much as possible.

    They will be the next airline to go under by their own doing. We the honorable people will not have to do it for them, they are doing it very well all by themselves.

    fmkp 9/8/09 3:22PM
  • My son, a U.S. marine, had a three day leave and decided to fly Delta to come home. His plane was delayed from the start. His time spent with his family and friends was shortend considerably because of missed flights due to mechanical problems.

    When we took him to the airport to catch his flight back to North Carolina his plane was delayed again because of mechanical problems causing him to miss his connecting flight again.

    Delta used to be a airline that you could count on to get to your destination. After reading the comments on your airline I think its time that you start building confidence in your airline again so that people can get to their destination in a timely manner. I can understand some delays but upkeep on your planes would keep the delays at a minimum. And the courtesy of your associates makes a big difference to the people flying your airlanes.

    Kathy 9/8/09 8:00AM
  • Delta has total disregard for its customers. I will do everything I can to avoid flying Delta. I don't remember being treated this poorly before the merger.

    On a flight from Russia to Alaska recently, my return flight into Moscow on Aeroflot was 7 hours late due to weather, so I missed my Delta connection and had to overnight. Delta, who didn't have anyone in the terminal until the next day, was totally unsympathetic and charged me a re-booking fee of around $250. To make things worse I had earlier discovered that the agent in Anchorage had entered my Delta mileage number instead of my Alaska number as requested. I had this fixed when we arrived Seattle but the Delta miles are still on this first segment. Alaska will still credit the miles if Delta will delete theirs -- but Delta will not, even though it's their fault. Incidentally, Delta miles are useless for Alaskans trying to travel outside because there are never any seats available. I'm trying to get Delta just to delete my whole mileage account with them. Whenever I e-mail customer support, I get a form response that shows they didn't even read my request. And just try to get them to provide a phone number for a supervisor!!!

    Ugruk 9/6/09 6:45PM
  • Total bunch of idiots.. who really are not interested in following thru with you once they have your money for the ticket... so much for Customer SERVICE.

    lalayaya@cox.net 8/28/09 9:52PM
  • Delta Airlines ?!!! Who are you kidding !!!
    What a disgusting service , and unbelivably mean and agressive crew !
    TRaveling with a Baby - BE CAREFUL -DANGEROUS !!!!!
    Yes ! They mean and agressive - like in the airport ( while you getting registered for a flight) - like in the plane - during or even before flight!
    I traveled with my baby daughter to Russia.
    It was Flight DL 0030 ( on apr.28 2009)- I never ever in my Life went frough such a nightmeire !!!
    My husband had to work -so he could not travel with us!It was me and my 18 month daughter.All trip I planed ahead , because i was out of the country for 2,5 months.I called few times - to book seats. All operators told me the seats will be given at the time of registration and assured me - that definetly passangers with babies will have a priority ,and absolutlely not be separeted from a baby!I did pay for 2 seats - because I wanted us to fly comfortably!
    BUT - when a mean worker registered me ,she gave me and my baby separated seats!!! (MAY BE SHE EVEN DID IT ON PURPOSE)
    They promiced help with boarding - NONe!!!!
    I was struggling with a stroller - while I was boarding - and even asked for help...No
    Only in your dreams !!!
    When I got to our seats and discovered - they were across the walkway from each other - a asked a stewardess to help and give me 2 seats together for me and my baby!
    She SAID IT WAS NOT HER joB !!!noTHING SHE CAN DO ABOUT IT !!!
    i WENT TO A FLIGHT LIDER and told her - that since I registered to this flight srvice was BAD !!! I needed 2 seats TOGETHER FOR ME AND FOR MY 18MONTH BABY!
    I told her - that i will let the customer service know about the incedent ( but little did I know !!!)
    While the plane was gettting full I asked some people to switch seats with me - so I could be toghether with my baby! That worked, but only by that time the handbags department were full already , and I had to put my bags on the floor benith my chair !
    At this moment some mean , rude Delta workers were consern - that I will have to complaint about them- so They came back to me !
    But not to fix the problem with the seats- and make sure we were comfortable - OH NO !!
    They wanted me OFF the PLane!
    While I was desparately seeking for help(it is hard to travel with a baby by yourself )-asking for seats - I were promiced few times on the phone ... HOw possible could I be a problem for them !
    Women - who said she was Fligh supervisor - SAID - IF I DONT LIKE THE SERVICE - I SHOULD GET OFF THE PLANE AND TRAVLE SOME OTHER DAY!She came with couple of stewardesses - who did not try to get me and my daughter seats together ! And all of them started agressively attaking me !They wanted me to leave the plane - or else they said they will come back with security guys - and I will be taken OFF PLANE BY FORCE !!!
    I were shoked, I tried to explaine " Flight superviser "- what was the problem ... And after all I had to change the plane in Moscow ( RUssia)- because I were traveling further.... All Tickets were bought and paid for A LONG TIME AGO !!!! And why should I leave the plane - I did nothing wrong ?
    But If you Traveling "DELTA " - ASKING FOR ANY HELP IS "WRONG "...THEY NOT THERE TO HELP YOU- THEY HAVE TO SPEND THEIR WORKING HOURS THERE!
    oNE OF THE STEWARDESSES STARTED YELING - THAT SHE WONT FLY WITH ME AND MY BABY !!!
    She said " They will be troubles , I know this type ! I dont want to fly with them , I want them off this plane !!!"
    YOu know what - at the end of the Flight - she would not even give me her name ( she put a vest other her dress with a nametag) -and DID NOT GIVE ME HER NAME !
    sHE KNEW - THAT WAS ABSOLUTLY CRAZY - TO TELL - THAT ME AND MY BABY WILL CAUSE A TROUBLE - THERE WAS NO - ABSOLUTLY NO REASOIN FOR THAT !!!
    bACK TO MY STORY:
    All this people( DElta Crew) gathered around me and my baby agressively attaking me !!!They scared my daughter- she creid for 2 hours after that ! I could not calm her down ...They all spoke at once - so I phisically could not talk to them..And they were not talking nicely trying to resolve a situation they were swinging thir arms ,yelling and attaking me ! My daughter was scared and cried more and more !!!
    By the way I have a video( that contains a part - where DElta Crew gathered around me and my crying baby ). One of the other passangers recorded it on his cell phone and emailed it to me later.
    So finally I had to scream for help !
    I screamed to people - may be someone can stick up for me -Look what is going on ...???
    A man- who sat in front of me started to talk to Delta workers - that it was wrong -to make me leave the plane!( look on the You tube - flight DELTa 0030 )
    Unfotunately not many people spoke english( half of the passangers were just visitors in USA ) and could not complaint -So delta workers took advantageof them!
    The riot they started was rediculos !!!
    This is HOW YOU GET TREATED - WHEN YOU ASK FOR HELP ON DELTA AIRLINES OR IF YOU ASK THEM TO FIX THEIR OWN MISTAKE !!!
    tHE FLIGHT SUPERVISOR STILL WERE INSISTING ON ME LEAVING PLANE !Now she said - that I could not fly -if I have bags benith our seats !!!! I said - I would be happy to put them above - into handbags department - but there were full !!!
    So after a long arguing , humiliating,screaming on me , and scaring my baby , they said - " THey -(almost like a GOd to a human )- will let me fly - only if I will give to a flightattandents my bags..
    I had to agree !I had no choise- to much time I spent getting ready for this flight!
    A LONG-LONG TRIP WAS AHEAD OF ME -AND IF i WERE TO LEAVE THAT FLIGHT ON APR.28 - I WOULD NOT ONLY LOOSE LOTS OF MONEY ON RESERVED FLIGHTS AND HOTELS , i SIMPLY COULD NOT MAKE MY BABY GO THROUGH THIS AGAIN!!!!
    iF YOU EVER TRAVEL BY YOURSELF WITH A BABY ...you wll understand My frustration !!!!
    THat was 9 HOUR- FLIGHT !!!!AND DELTA WORKERS AGITATED MY BABY , SCARED HER , BEFORE LONG AND HARD TRIP!
    yES - THEY TOOK MY BACKPAKS -IHAD DIPERS IN THEM, TOYS FOR A BABY, WET NAPKINS , BABY CLOTHES.( EVRYTHING BABY NEEDS)
    why did they take them - they said it was not the way to travel - with bags benith my seats...( they just wanted to hurt me somehow !!!! At last they had to do something -if not take me off the plane )
    NO they did not want to ask passangers who filled the handbags compartment before me- if they could take their bags - and return them at the end of the flight - or bring them as soon as requested . THey took my bags - when I need to change dipers I would have to call a stewardess - she brought my bags- And I ACUALLY NEEDED THEM MANY TIMES - SO THEY GAVE ME MY BAGS -AND BAGS AFTER ALL WERE LAING BENITH MY SEATS!!!!
    SHOULD I SAY I COULD NOT MOVE AROUND... THAT WOULD BE THE SMALLESTPROBLEM OF THAT FLIGHT!
    I DID NOT RECEIVE A GOOD SERVICE OR SAFE TRIP THAT DAY! NOR DOD i RECEIVE A PLEASENT SERVICE! CREW WERE UNPROFESSIONAL, RUDE ,ARGUING WITH ME , ATTAKING ME ,HUMILIATING ME, SCARING MY BABY!
    MY BABY STILL GETS SCARED -IF I TRY TO GO WITH HER ON THE BUS OR A PUBLIC TRANSPORT ( BEFORE WE NEVER HAD PROBLEMS WITH IT !)
    dURING THE TRIP -IDEVELOPED A MIGRANE , ONE PILL OF IMMITREX USUALLY HELPS.. bUT NOT THIS TIME ,I HAD TO TAKE THE PILL SECOND TIME , IT DID NOT WORK( i WERE SURPRISED )-AND WHEN i TOOK IT 3 TIME - AND NO RESULT - i KNEW - IM GOING TO SUFFER FOR A LONG LONG TIME( I COULD NOT MAKE MYSELF RELAX )
    DO YOU THINK YOU COULD ?
    tHE TRUTH IS I COULD NOT RELAX ALL MY TRIP-I KNEW I HAD TICKETS TO FLY BACK BY DELTA AIRLINES !!!!THAT FRIGHTENED ME !
    BY THE WAY - WHEN I GOT BACK -AND STILL TRYING TO FIND RESOLUTION WITH DELTA CUSTOMER SERVICE - THEY INSIST " THE TRANSPORTATION WERE PROVIDED " AND WHAT ACCTIONS WILL BE TAKEN TOWARDS MEAN -AGRESSIVE PEOPLE IS NOT MY BUSINESS !!! ITS ALMOST LIKE THEY LOOK AT ME LIKE ON THE SUITCASE " THEY TRANSPORTED ME " TO THE DESTINATIONS!aND THEY "TRANSPORTED ME ONLY BECAUSE OTHER PASSANGERS HELPED ME NOT TO BE KICKED OFF THE PLANE !!!
    I HATE DELTA !!!!
    I HATE IT !!!
    OKSANA BAYRAMOVA

    OKSANA , NJ 8/25/09 2:29PM
  • I traveled to Alaska to visit my grandbaby on August 5, 2009 flying on Delta and their partner Northwest. The plane couldn't land in Fairbanks due to forest fires and we were diverted to Anchorage. In Anchorage, my luggage was missing and the Delta and Northwest "representatives" told me it wasn't their problem, look in Fairbanks. But planes were not flying into Fairbanks. As I was searching the airport for my luggage or someone to help me, I missed the busses that were transporting the people to Fairbanks. So I had to get a rental car at my expense and after flying all day, drove to Fairbanks, 347 miles at night. When I got to Fairbanks, I was told by Delta and Northwest that my claim needed to be filed in Anchorage. So after one day with my grandbaby, I drove back to Anchorage where I was told again, my claim needed to be filed in Fairbanks. I turned around and drove back to Fairbanks, the same day, and walked into the airport ready to fight, and as I walked past a pile of suitcases, saw mine. I took it and walked out and never received a phone call or anything. They had no idea that I took my suitcase. This was Saturday morning 6:30 a.m. On my return trip, August 14 getting in August 15, I waited for my luggage and again, nothing. A Delta "representative" told me it would be brought to me immediately when it came in. If it didn't come in to come back and file a claim. Six hours later, I called the 800 baggage number and waited on hold for 40 minutes when the woman who must truly hate her job and the people she works for came on the line and practically threatened not to help me. She then told me my bag would be delivered before 6:30 a.m. the next day. I told her that I needed it before then and she said oh well, they have 12 hours. I explained that it would be well over 12 hours and she got rude and loud. I did receive my bag later that evening but the delivery service was not Delta and he was very nice and offered to help me. Even though I got my bag several things were missing. I called again and was told that I could not file a claim with them, I had to go on line. I did and found that I was given a bogus claim number by the Delta supervisor. Now I just called the, and I use the term very lightly, "Customer Service" and explained to Suzette what had happened and she told me to call the 800 baggage line. I told her no, and what had happened and I would like to speak to a supervisor. She kept saying to call the other number. Then I told her that I was recording the phone call, which I also did with the baggage number, and she told me to hold. When she came back, again I was told that my claim number was no good, which I knew from trying to file a claim, and that I would have to call baggage. I asked to speak to the supervisor and she told me that he didn't feel it was necessary to speak to me. I asked for his name and she said she doesn't know his name. She told me she would transfer me to baggage and I told her to a person and not a voice mail, which of course the recording came on immediately. I don't like to complain, but I have given Delta 3 days to fix this and still I am getting no help at all. I followed all of their rules. My bag was the correct weight, my carry on was smaller than regulation, I wore my seatbelt at all times and I paid for my checked bag to be put on the plane and travel with me to and from my destination. Delta and Northwest make rules for the passengers but the employees have no rules. They treat people badly because we do travel by plane so often. I paid cash for my ticket, I didn't use miles, and I trusted these people with my life and belongings. I would definitely not encourage anyone to ever trust Delta or Northwest with anyone or anything they love or care about. When I walked into the airport the other day to see the supervisor, people were very upset over Delta losing a child. They put the child on a different flight and did not inform the parents who were there waiting. And the response from Delta employees was so nonchalant. Like all in a day's work. So, after 2 emails asking for a reply, which I still haven't received, and several phone calls, several recorded, I am writing this in hopes that people will realize that Delta is not the way to go. When there is such serious problems as I have just read about, someone at the top should have enough common sense to realize there are alot of problems. But then, the problems usually start at the top. Makes me wonder about the credentials of people working and flying for Delta. I am not a mean person, but you have gone to far. I could understand once in a while, but has Delta even read these letters? What have they done to fix any of this? Is there really anything we can do to get our things back? I hope this makes you think before flying with Delta. My job is promoting positive customer service, and I know I do my job well, I know all of the other employees names, my immediate supervisors name, her supervisors name, and the owners of the company's names. Customer Service is the wrong name for your 800 number. Please stop advertising things you refuse to provide.

    Jo 8/18/09 2:26PM
  • On August 14, 2009 I was scheduled to fly from Charlotte NC to Cape Town South Africa at 1:14 pm.

    I arrived at the Delta Check-in counter at approximately 10 am and was assisted by a Delta employee. The employee was belligerent and started shouting at me and another passenger who was travelling to Columbia.

    When I informed her that I had already checked in on-line, she told me that “That means nothing” and that I had to redo the check-in and re-enter my details.
    I had problems getting the passport scanner to read my passport and informed her of this. She ignored me completely and called the next passenger. At this point there were three of us being attended to at her counter.

    She then scanned my passport, gave me a check in ticket and said “You're done”.
    As I was walking away she shouted “Your bag is overweight, you need to remove 10 pounds from your suitcase or pay $150”. The woman appeared to be extremely agitated and rude. I gave her my credit card and she gave me a receipt for $150.

    She then continued to assist one of the other passengers. When I asked her why she had not put the baggage destination tag onto my suitcase (which was still on the scale) she replied saying “Don't tell me how to do my job”.

    I then walked away, proceeded through the security check and went to gate 4 to wait for my flight to Atlanta. As soon as I got to gate 4, I informed the Delta staff there that the woman at the check in counter had been rude and had not put the baggage destination tag on my suitcase. The Delta staff member said that she would look into it.

    Clearly no one looked into the issue. I arrived in Cape Town, South Africa and when I went to the baggage counter, I was informed that my suitcase had never left the Charlotte airport and was still in North Carolina.

    I am now sitting in South Africa with no clothes or personal effects and all the presents and other items I bought for friends and relatives are still at the Delta counter in Charlotte. I have now had to incur undue cost to buy clothes and toiletries etc... and have to fly out to Walvis Bay, Namibia, which was actually my end destination, on Monday morning, with nothing, as I have been informed that my bags will only arrive on Tuesday.

    Had this been a normal case of lost luggage I would have understood, but I believe it was a deliberate action by an employee of Delta Air.

    Dano Maxwell 8/16/09 1:30AM
  • traveled on 7/28 flight 6718 to NYC
    plane "dropped" suddenly , overheard that
    there was a larger jet ahead of "us" and i assume got caught in its "vortex"... why was it traveling so close??
    7/28 flight 208 to prague- center lighting did not work , nor did one sink in lavoratory
    8/12 flight 6524 delayed from nyc to albany- customer service -quite rude-when asked for update information.

    jjgang 8/14/09 6:53AM
  • it's a shame that I am now going to have to base whether or not i will go somewhere based on Airline.DELTA IS NOT THE WAY TO GO...PERIOD...I Booked a trip to Barcelona spain for early 2010. my return flight was to be from barcelona to Paris and from Paris to Philaelphia....Delta Canelled that flight without reason, and try to book me on a flight that left paris at 1105 even though the flight out of Barcelona didn't leave until 1025am...WTF?? I call customer service and suprise suprise the agent couldn't even manage to pull up my itenerary so I hung up. I actually called expedia and had to have that agent call DELTA to figure out what was going on. Delta then decided to move my flight up an hour straight to KENNEDY, with a 6 hour layover...WTF...I had no choice but to just stick with that....I have had nothing but bad experiences with this Airline and i feel sick, that I'm giving them money.

    Ihate_DELTA 8/12/09 12:08PM
  • my 16 year od was on a flight with mechanical problems stuck on a runway for 1.5 hours was not alowed to get off and took off to atlanta missing his fight connection was tossed into n office with small children and could not be sent to his destination until 12:00 pm he was not shown respect and no attempt by the airlines to contact either parent was made very unsatisfied with communication on behalf of delta

    Anonymous 8/11/09 5:04AM
  • first time i tried, the voice recognition didn't work at all. called back and it was busy. unbelievable.

    Anonymous 8/5/09 12:38PM
  • day three and still waiting for bags to be delivered. They show at airport. Rep contanted airport and said ready for delivery. Still waiting ask each day and get same response. Live 20 miles from airport you would think they could get bags across town.

    n/a 8/5/09 7:56AM
  • Choose another airline if you can....Had a 17 year old friend visit from Korea and traveling through New York to Detroit. The counter help insisted that she pay for her baggage, which you don't have to do on Intl. flights. They made her wait 15 minutes before she asked for a supervisor. She told them that she didn't have time before she needed to check in. They made her wait 15 minutes for the supervisor and guess what? Yup, he told her that they could not put her baggage on her reserved flight and she'd have to wait 3.5 hours for the next flight. Great service - they made here pay $15.00 for her bag and made her 3 and 1/2 hours late for meeting her parents in New York. They were not helpful and not very intelligent.
    Comments were; " it is not on our computer, Sir", "I don't need to explain", "Delta has a new policy, Sir", " I don't know why we did it on the last leg but we won't do it today",

    Larry 8/4/09 2:28PM
  • Delta lost/misplaced a carry on bag in Cincinnati (my son was instructed to leave it plane-side) - this was on a Wednesday, and we finally got the bag Sunday morning. In the meantime we had to purchase new clothes, underwear, toiletries, etc. for him. The 800 number is useless - an hour on hold, misinformation and nearly impossible to get answers. We faxed in a report and receipts over 2 weeks ago, but we have not received any word re: whether or not we will get any reimbursement for the money we had to spend. Currently, I am on hold AGAIN waiting for a sales rep...This is a very poorly run organization and I would rather walk than fly Delta again.

    Debby 8/3/09 3:35PM
  • Do not send your children as unacomponied minnor with Delta Air. The fee is $100 and you may or may not get the service rendored that you paid for. I sent my son, who is twelve years old on his flight with Delta Air on 8-1-09 as unacomponied minnor. My son woke up alone on the flight with no one to be found on the plain, walked off the plain by himself and found his mother at the gate who was waiting for him. Then the flight attendit showed up and never asked my sons mother for identification or even had the papers for her to sign to release him to her. I called the customer servic who then gave me a phone nuber that didn’t work, so I called them again and they gave me the number to the corprate office. After being on hold for 15 minute I spoke with some one who again put me on hold for another 15 minutes or so. To have him tell me that he spoke with Kona Airport and that they said the service was renderd and all they could offer me was an appology. So I paid $100 for “we’re sorry” not good busness. My self and my family will never fly or put are trust in Delta Air again.

    Upset Father 8/3/09 12:22PM
  • Ridiculous! nobody to contact for domestic and or international travel!

    use another airline DONT FLY DELTA..

    and be prepared to make your 1 meal on a 17hour international flight last a loooong time cause thats the only meal you get due to "turbulences"

    dissatisfied 8/3/09 8:54AM
  • Not impressed! I am having a problem and can't get anyone to even answer the phone. I really can't rate anything except reachability since NO ONE WILL ANSWER!!!
    I am regretting being talked into giving this airline another chance by the travel agent. Hopefully, someone at Delta will eventually answer the phone or contact me via email so that my problem can be resolved!

    unhappy customer 8/2/09 8:03PM
  • I am active duty military and was charged for my luggage. When I brought it to the attention of the PC FL airlines staff, she handed me an 800-325-8224 number to call to resolve the problem. I have called that number for a solid week and it has been busy and then it disconnects you. To top it off I attempted to call the 800-221-1212 number which is suppose to be for PC FL Delta and hit 0 and got thru to a person who said they would transfer me and then hung up. That number has also rang busy every since. I will go out of my way NOT TO EVER fly Delta again.

    unsatisfied military flyer 8/2/09 3:03PM
  • This was the worst customer service I have ever had, and I had some bad once.
    First I was on hold for 20 min, than the woman was so rude....
    I will NEVER fly with delta, I was treaded so rudly, if the personla on the phone is rude how is the crew on board gone be????

    no name 8/2/09 2:08PM
  • Booked my flight online @Delta.com for flights from Alexandria, LA (AEX) to Harrisburg, PA (MDT), which included plane change in Atlanta, GA (ATL). Received email with Delta confirmation number and ticket number. I went online the day before my flight and printed my boarding passes for both flights and also paid baggage fee in advance. I got to the airport 10 minutes late (5:40 A.M.), which was 20 minutes before flight left at 6:00 A.M. All I needed to do at the airport was check one bag which weighed 29 lbs. Please understand the level of activity at AEX on a Sunday morning is very very low. The lady at the Delta check in counter told me I was too late to get on the plane, even though they were just boarding the plane. She would not even attempt to let me check my bag. Thus I missed the flight. I should bare the responsibility, and do, of being late and fully accept it; even though I could have boarded the plane with just a "little" help. Now comes the kicker of this message. The lady told me she would be back in a second to help me get another flight. After an hour and a half the lady had never came back to the check in counter. The counter was unattended at Delta, however all the other airline check in couters had personnel working theirs. I called Delta customer service to find out the status of the counter, was it going to be closed the rest of the day? The lady I talked to on the phone sent an email message to Delta personnel at Alexandria International Airport (AEX). Thirty (30) minutes later a different lady came out to the check-in counter and asked me if I called Delta customer service? I responded "yes". She informed me that she couldn't help me, and then told me I would have to call Delta reservations to rebook another flight. So I called Delta reservations while standing at the counter, after 15 minutes I finally finished going thru the automated attendant to talk to a real person. The lady with Detla customer service told me she couldn't help me, she informed me any change would have to be made by Delta personnel at the check-in counter at Alexandria International Airport (AEX). I asked if she would mind talking to Delta's personnel at their check-in counter while I had them on the line, she said "yes". But guess what, by this time there was no one working the counter anylonger. At this time I stepped across the baggage scale and knocked on a closed door behind the check-in counter so that I could get the two Delta personnel to decide which one could help me. Once the lady behind the check-in counter heard me knock she stuck her head out and informed me I could get arrested for crossing the baggage scale and coming behind the counter. I told her I just needed some help! Guess what, she then told me she could not talk to the lady I had on the phone with Delta reservations. She informed me the lady with Detla reservations could call her on a land line but she couldn't talk to her on a cell phone. I finally gave up and decided to return home. Also the lady on phone at Delta reservations told me she showed that I was on board the flight to Atlanta. I told her if I was on the flight why would I be calling her to try and book another one the same day to the same place. I was informed I would have to go back to AEX to file an Affadavidt that I was not on the flight. My advice to everyone is not go online to get your boarding pass for a flight, at least not with Delta Airlines.

    Talk about stonewalling --- give me a break! I told the lady at the check-in counter, "NOW I UNDERSTAND WHY DELTA HAS A TERRIBLE REPUTATION, AND ONE IT RIGHTLY DESERVES BASED ON MY EXPERIENCE. IT'S THE WORST CARRIER TO FLY ON BECAUSE OF IT'S CUSTOMER SERVICE!!

    DON'T FLY DELTA - NO CUSTOMER SE 8/2/09 10:29AM
  • I need to choose my seats because the airline website will not let me. If I don't get in contact with them soon someone else can get the seats that I want and that will cause my family members to be apart. There is a constant busy tone everytime I call...Why? What is wrong with them. Normally a business will have an automatic system that will tell all operators are busy please hold or something like that. But I know they are not that busy plus they are open 24 hours a day. Are the employees there that lazy? If so how are they keeping their jobs...

    Anonymous 8/1/09 7:21AM
  • I've been trying to get in touch with reservations for the last hour. It's been ringing busy all this time. How are they selling tickets if it's always busy?? This is nuts. I'm inclined to find another carrier!

    Anonymous 7/31/09 9:42PM
  • We can send them a permanent message....simply fly some other carrier for the same fare. This problem with busy numbers, Bombay agents, and no help with lost or delayed baggage has been going on for years....since I left employment there. We all need to take a stand and fly any other carrier.

    Anonymous 7/31/09 9:25PM
  • Simply unbelievable! All customer service lines have been busy for hours...how is that possible? If the the number of complaints regarding the (lack of) customer service is any indication, I guess I know the answer...or are the customer service representatives just tired of giving the people who pay their wages grief and have put their phones on "ignore"?

    Anonymous 7/31/09 8:25PM
  • I am simply sick & tired to being transfered to India, South America or Damn Mars!!!
    This Company Sucks!!!

    Anonymous 7/29/09 12:22PM
  • Horrible! Simply Horrible! I've worked customer service and I have never seen a company try everything they can to not help a customer. From hanging up on me to denying that they had a supervisor to connect me to. I had to use up all of my anytime minutes and spend an extra 20 bucks just to get my ticket right. Even corporate office service was horrible! Workers don't follow through and complete their job, they're rude and wouldn't transfer me to a supervisor. I had a flight online for 100.00 less than the one the representative tried to quote to me. She didn't even try to look up a cheaper flight. None of the people I spoke to took the time to investigate my issue. It took me almost 6 hours just to get my flight corrected and they still charged me an extra 20.00 that shouldn't have been charged. Delta, please get on the same page and train your people correctly! I'm surprised you're still allowed to service people. No wonder your rates have dropped, after this I don't care if your tickets are a dollar, it wouldn't be worth my time to deal with you or the people that represent your company. Thank God for choices because I will make sure that Delta is never my choice of airline to fly and pass the word on to anyone and everyone I know to do the same. Frontier, AirTran, and the rest of the airlines should thank you for giving them more business.

    disappointed 7/23/09 4:14PM
  • By far the worst service and customer service in the history of the world... i dont care if they have the cheapest flight by over 200 dollers, I will never fly with delta ever again and make sure any person i ever talk to does not either.
    I was in a car accident the night before a flight, a family member called the airline and told them our situation, and the women on the phone assured her that we would only get charged 25 a peice for missing the flight. well when we tried to get tickets for the next day they were trying to charge me 250 a peice to use tickets that cost me 200. so i just canceled the tickets and bought new ones... so now trying to use the old credit i have, which they assured me i could use without penilty... im getting fined like a 150 per ticket, yet again... unbelieveable

    chris123 7/23/09 1:50PM
  • TERRIBLE SERVICE
    FLIGHT FROM MANAUS TO MIAMI JULY 10 , 2009
    EMPLOYEES IN BRAZIL WERE FRIENDLY AND POLITE. DELTA
    CHANGED OUR FLIGHT TO A LATER DATE WITHOUT CONSULTING WITH US. WE HAD TO STAY AN EXTRA DAY, DELTA DID NOT PAY FOR EXTRA DAY IN A HOTEL FOR US.
    CHARGED US $550.00 FOR EXTRA LUGGAGE AND LOST OUR LUGGAGE ( 3 SUITCASES )FROM ATLANTA TO MIAMI. WE HAD TO WAIT IN MIAMI FOR IT TO ARRIVE. CUSTOMER SERVICE REP WAS INDIFFERENT AND DID NOTHING TO HELP US, SOUNDED IMPATIENT AND DIDN'T CARE.
    I AM VERY DISAPPOINTED WITH THIS AIRLINE SERVICE

    valeria p linstroth 7/21/09 8:40PM
  • I called the customer care no, to reserve baby basenet for my baby. They told me that they won't reserve. It is first come, first serve basis. For a 14 hour journey (Atlanta to Dubai), it is very tough to hold a baby for 14 hours. They are not polite in handling the issue. But Emirates airlines is very helpful to reserve a baby basenet for me.

    ABPW 7/16/09 10:40AM
  • "All I wanted was directions" Get this!!!

    I was to fly out of NJ but was delayed due to weather in Atlanta.

    I spent THREE hours on plane within 50 feet of Gate. I did not complain. I listed to my iPod - after all it was weather related.

    After they brought us back to gate. I spent one hour in line to speak to Agent. I listened to iPod. Waited my turn.

    Agent stated I coudl wait with Delta and see if other planes leave (and could not promise a connecting flight in Atlanta ) or I could fly out next day with Continential.

    I chose Continential. I had to wait 12 hours later to leave.

    I had $10 bucks on me. I didn't ask Delta for food, I didn't ask for refund full or paritial.

    All I asked for was directions to Contiential and Delta Agent could not help me.

    Actually told me she had no idea!!!!

    When I got back, and two days later just wanted to call Delta and give my opinion.

    Get this. One hour on phone, spoke to Jamicia and India - never could get one in the US.

    All I got was "Sir we can't help you - we only take reservations". How sad is that?!?!

    Cbishopnjax 7/15/09 3:45PM
  • Never again will we fly Delta Airlines. We do not fly, and this was our first experience. Our daughter is traveling to Las Vagas for a National Softball Tournament, thus the need to fly. We contacted Delta reservations hoping to experience positive assistance for inexperienced travlers. However, the experience was just the opposite. We were connected with an individual whose english was extremely broken and difficult to understand. She indicated the flight we requested was non-existant; the flight was not! My husband, having difficulty understanding, booked the absolute worst flight for our needs. Not only does our daughter miss the opening ceremonies, but also the last day of her games due to the return flight. Needless to say, the individual assisting with reservations turned an experience of a lifetime into a frustrating situation for her parents. Although confirmation was sent, we were out of town with her softball tournaments, therefore unable to check e-mail. As inexperienced travlers at the mercy of professionals, we were unaware of the seventy-two hour cancelation policy. When our attempt was made to change our flight, we were told each ticket would be an additional $150.00 (company policy) No one was willing to understand the language barrier nor the fact we were told the flight we requested did not exist. As educatiors, we go beyond the call of duty working with our students and their parents, in hopes of making a difference in the lives of our countries future. Thank goodness our education system is not operated as a business; cold and calculated with no room for understanding complicated situations. We will make this experience work for our daughter, however frustrating our encounter with Delta has been. As previously stated, we will never again use this airline due to their unwillingness to work with us in waiving the $150.00 change in flight fee. We view the booking of an incorrect flight as the agents fault not ours. We know we make a difference in the lives of others. Sadly, Delta has not made a difference in our daughters.

    Anonymous 7/13/09 7:31PM
  • Let me first say that I am not a person who complains or finds the worst in situations,but in this case my family and I are so very disappointed with Delta. Our ordeal began on Friday, June 26th with Delta flight 820 to Rome. The six of us had a total of 8 bags we checked for our trip to Rome with one day planned with a Vatican tour and fun in the city before catching our cruise ship, Navigator of the Seas, on Sunday the 28th. We boarded the plane only to sit while the pilot explained they were trying to fix left engine trouble. Finally the flight was cancelled with the entire passenger load standing in line for hours to get hotel and meal vouchers. The customer service was slow and not pleasant. No one was allowed to claim their bags as they were going to be held until the next flight. We were told that flight 820 would take off again on Saturday and to arrive back to terminal E and that it would be a different plane . Again,the six of us boarded the same exact plane to have it cancelled after right engine trouble and air conditioning concerns. Our family found ourselves stuck in line again with only 3 or 4 representatives at the desk to take care of all the passengers. At this time not only had our Rome activites been cancelled, but we would now miss boarding the ship on time. To make a long story shorter, we finally did fly to London, London to Rome, had to spend the night and fly to Reggio di Calabria take a water taxi to Messina,Sicily and caught up to the the ship on Monday - lost our excursion. To top everything else off, Delta has lost our luggage - so we had to spend our entire cruise without our luggage and spent countless hours at the guest relations desk on the ship trying to get an answer about our luggage. We are all so frustrated and upset about not having our clothes for the cruise and missing cruising days and an excursion that we had reserved. When we returned to Atlanta from "our vacation" on Sunday, July 5th, we again had to stand in line and file another claim for 7 of our lost bags. Delta evidently still has no idea where our luggage is. We received a call from our cruise ship saying that 3 of our bags were delivered to the airport in Crete - when I called the baggage claim office they could not confirm this information and I was told that they would put it in the file, but could not call overseas to check on them. We feel that Royal Caribbean has bent over to help us and has made numerous calls to find our missing bags and has found out more information than Delta representatives. As we recover from this ordeal, we feel that we need a vacation from the "vacation". We saved for a long time for this trip and feel "cheated". We did not get the trip we so looked forward to taking. We spent thousands dollars with your company (not to mention the cost of the cruise) to take us on a trip of a lifetime and got dissapointment, spending hours standing in line with rude representatives, taking our cruising time at the guest relations desk for hours trying to find out information about when our bags could be delivered to the ship, using roaming minutes on our cell phone to family members to get them to call about our bags since we were getting nowhere, and now having to spend the time filling out lost property forms. We are spending more time with Delta issues that we got to spend relaxing on our expensive trip! We lost money on reserved hotel rooms, tours, clothes, and jewelry. This has been the WORST travel experience!

    Anyone know who I can get in touch with? No one at Delta will help me, and I feel that my family deserves major compensation!

    wade 7/10/09 4:56PM
  • Delta Airlines is the most Uncustomer friendly airlines of all time. I wish they will not opereate as Monopolists do. In some way they think they are the only airlines around especially, when you are flying to Africa. They Lost me Baggage in December 19th 2008 and to present Nothing Positive. Not even a Fax detailing my circumstances and info has proved fruitful. In Short Delta Airlines Is F@#$ed Up. I wish they go bamkcrupt and fold up like other ailines who offered better service than Delta Airlines.
    They don't really give a damn until you raise the issue of filling a litigation and hiring a lawyer.

    Anonymous 7/10/09 12:59PM
  • Horrible airline to travel with. Lost luggage, delayed flights, and no way to make contact with anyone. Please, never fly on Delta

    misc 7/9/09 11:03AM
  • My 12 year old daughter was told 20 minutes before baording she couldn't fly to her connection because minors can't travel on the last flight out. However, no one said anything when she checked in or when we confirmed her flight the day before. I felt helpless having my 12 year old daughter half way across the country and they didn't let her fly home!!! No one was helpful!!! My duaghter tried to hand ther lady at the Delta counter the phone so I could talk to her and the lady told her, "I don't want to be yelled at."
    Also, her luggage made it to Florida. Not her- the most important!!! They charged us extra fees, the money didn't matter, I just wanted my daughter.
    IT WAS THE WORST EXPERIENCE EVER!!!

    Anonymous 7/6/09 5:34AM
  • My daughter's luggage lost-her flight was changed and her luggage was never removed from the other plane- their 1-800 number to get help is a JOKE. No ONE answers the phone. Try the website--all you get is "invalid number" even though I'm putting in the number I was given. Delta obviously could care less about customer service or assistance
    I will NEVER use Delta and I am seriously thinking of involving our local news to 'highlight' there dreadful service

    caseyjessysammy 7/2/09 3:13PM
  • 50 people's bags lost on our flight. This is after our direct flight was cancelled and re-booked (indirect flight, 3 hours each direction out of the way)

    Bagage reference number given was invalid. Cannot get Delta customer service to answer phone.

    Bags? Will probably never see them again. Includes all of our infant's items, many specially bought or made for her.

    NEVER WILL FLY DELTA AGAIN. PATHETIC.

    Anonymous 7/2/09 10:35AM
  • Does Delta pay their phone bill ???? Can't anyone today give good service ? Maybe Delta needs a bail out from what's his name !!!! I have tried to call all day and cannot get thru.....do you think Delta would do more business if they gave good service ???? The 800 number does not work and the 404 number is continually busy.....

    plane mad 7/1/09 2:27PM
  • Please help. We are not getting any proper answers from anyone at Delta.

    Situation: Conf# RYJA4D for Rachel Kjolby leaving SF on 6/26/09 to Atlanta via Delta #46--No problem

    Connecting flight Atlanta to Rome Delta 820- Cancelled flight for technical problems two days in a row.

    After two days is put on a flight- Delta #28 to Paris connecting to Air France #5040 to Florence

    After arriving two days late and missing her first day of school the suitcase never arrives.

    After numerous phone attempts (expensive phone bills) no one seems to want to take responsibility to try to find out where the bags are. Atlanta? Rome?
    Paris? Florence?

    I tried to track the bags but am told by the computer the Ref# FLRAF86098 which was given is invalid.

    It is now July 1st and no one is giving us any answer as to who is looking for the bags if the bags are being looked for, or what we should do in the meantime. We feel as if we have been dropped like a hot potato and our help crys are going to deaf ears.

    I have sent two e-mail to Delta customer service and have had no answer back. Many useless phone calls. Much frustration
    Please let us know some information-at least a proper reference number.

    Anonymous 7/1/09 2:20PM
  • HORRIBLE SERVICE AND VERY RUDE OPERATORS!!!! I called and the lady who was helping me at first transfered me with a guy who thought raising his voice to a customer was a smart thing to do, than he put me on hold for 5 to 10 minutes. . . all this customer help line and services they have is just a goose chase!!!! After this I'm not planing on using Delta Airlines next time and recommending my friends to use a different company.

    a disappointed customer 6/30/09 2:33PM
  • Experienced what I consider a "bait & switch" with Delta baggage handling. Last year flew to Tel Aviv with checked bag weighing 68 lbs...no problem. June 2 from Atl airport at curb check my companion & I were flying to Barcelona & my one bag weighed 65 [I still have the tag saying that weight]. The Delta checkin clerk kept swiping my passport & saying it wouldn't go through. Told me it would cost $96 extra for overweight. I agreed as he said no other option. He grabbed my companion's bag & weighed it at 39 pounds & shoved it through the conveyor belt. Then told me I had to go inside & he took me to the cargo desk instead of regular passenger checkin. There, after actually kissing the clerk, who then left & put him in charge, he ran my passport & bag through. I now find that I was charged $150 instead of $96 as he said. From Barcelona back to Atl, I checked 2 bags without extra charge on Delta flight. Both flights were booked months in advance. I was a frequent Delta flyer as is my husband. But if I can't get this corrected, I'll be taking other airlines. Be careful when you go to Atl. Most of the people are wonderful there, but this guy was really laughing at me. After putting my bag through, he snidely said, "Oh, you know, you could have just requested to send another bag for less, or you could have just put some of your stuff in your companion's underweight bag." I asked him why he waited to give me that info & he laughed at me and left...what a monumental jerk! Just be careful. The weight limits have gone way down lately. Know your options.

    Anonymous 6/25/09 11:33AM
  • I could not get through on any of the numbers and I agree customer service is terrible. Here was my trick: call sales and tell them your problem! These companies make it easy to get to sales and hard for anything they consider not profitable.

    Anonymous 6/25/09 11:27AM
  • My spouse and daughter had a very bad experience at Bradley Airport in Hartford CT.
    A flight originating out of Dallas made a stop in Cincinaty, KY. and then to Hartford, CT. She was told by a baggage claim clerk that her check bag was delayed at 4:30pm yesterday on Thursday when in reality the check bag arrived the same day. They neglected to tell my wife that info. Some at the airport took the wrong check bag. Delta has recup the at all. My kid has no clothe to wear and they very upset and mad. Found out the clerk was not a Delta employee. It was mishandled very unprofessionally.I tried
    to get them to call the person who took the bag with no avail. They just don't care about customer service. I will never use Delta for mi flights.

    GH 6/19/09 10:26PM
  • Customer service is a joke at Delta. In fact, it is so nonexistent it is a lack of integrity to list it on your website.

    Someone stole something from my luggage and I attempted to make contact with customer service
    to get direction on what to do. The 800 number
    doesn't work; a second number listed doesn't work; and it is impossible to get in touch with a live human being on any other number within a respectable amount of time. It is no wonder you are going bankrupt. It isn't the price of oil alone - check Southwest Airlines. They are profitable. By the way, I will be checking with Southwest Airlines, too, from now on when I need to fly.

    Anonymous 6/18/09 1:18PM
  • On June 11, 2009 flight 1305 from Atlanta to Orlando my luggage was taken my another passenger who refused to return my luggage. Delta baggage representatives said Delta was not responsible and refused to send someone to retrieve my luggage. I was told to file a police report to have them get my luggage.
    After calling the toll free number for baggage, someone who said they were the supervisor in charge, told me that my bag was taken by mistake and I had to wait until the person returned bag. I was on a business trip and was unable to attend due to lack of contents needed in my luggage. I was told that everyone was not as perfect as I was and to act like an adult and wait until by bags were returned because Delta would not do anything. My bags were not returned until a day later and whoever took my luggage had gone through my personal contents. I am not sure what kind of environment my bags were in throughout the time it was in possession of whoever took them, therfore for my personal safety many items were thrown away.
    Anyone can walk into baggage claim and take your luggage which is a safety and health threat to all involved, but Delta took not responsibilty.

    Anonymous 6/16/09 5:09PM
  • Your customer service number does not work. i need to call in to cancel my itinerary. If I could do this you could resell my ticket for additional revenue.

    chris 6/12/09 3:46PM
  • We booked a flight to Nairobi through Delta several months ago only to find out through a press release (not Delta)that the flight had been cancelled. I'm traveling with 4 kids and they had 3 of us on completely different flights. They insisted we all could not get on the same flight 3 of us were on. However, there was no problem getting on that flight through expedia, orbitz, etc. Delta just wanted to give us a refund - of course they did they knew it would cost more to get on a flight 6 days before it left. Their customer service agents were absolutely no help as matter of fact made the problem worse. I have nothing good to say about Delta!

    pparker 6/4/09 9:10PM
  • I can remember when Delta built a landingstrip long enough to land a jet in my hometown.Once they were the best and now they suck and Expedia also sucks with them. I
    had flight from Nashville to Scottsdale az.
    over Memorial day.We boarded the plane on time in Nashville but we sat ther for 90 minutes because it was raining in Atlanta where i was supposed to change planes.Long story short when I arrived in Atlanta my connecting flight had already taken off.They gave me a seat request for the next flight and I went to that gate.I was on standby and I was 7th. on the list.Well from there i was bumped 3 times and ended up 24th. on the list
    nedless to say there are never 24 seats left on a flight.I missed the flight and was told I could get a seat at 6:55 the next afternoon.It was important for mr to get back to work.They refused to even furnish a motel room because they said the weather caused the problem.The damn weather didn't bump me three times from a flight I really need to be on.I sat in the airprort all night and at 4;30am went downstairs and bought a ticket fro USAirways and will always fly them from now on.

    Anonymous 5/30/09 1:48PM
  • The last time I flew Delta the plane was dirty and the staff disdainful. On transferring to SwissAir I felt immediately comfortable. The plane was immaculate and the staff seemed genuinely interested in my comfort and appreciative of my being aboard. I grew up in Atlanta and remember choosing to fly Delta even if it cost more and required an additional stop. You were a premier airline. Since you have been unionized your service has steadily declined. Is that just coincidence? I am old enough to remember what happened to Eastern when it was unionized and Delta was not. We were so proud of you. Now I am ashamed, even more, ashamed for my country when I think what an impression foreigners must have when boarding a Delta flight. I know you are not alone as most airlines in this country are now unionized. But I am so disappointed. I wish there were something you could do to rectify this but I'm afraid it's too late. The unions run you and of course, their concern is the welfare of the workers. I only wish they could see that customer service is as important to them as it is to the success of your company. I don't think I'm asking for anything unreasonable; just a smile and an occasional helping hand with luggage. Even more important, please ask your employees to look at a customer when they welcome him or her aboard. The words are almost worse than not saying anything when they're obviously mechanical. As for me, I'll remember Delta when one really felt welcome aboard! Maybe that day will come again. But I'm old enough to be a realist. I don't think it will.
    Jim Webb

    Jim 5/21/09 9:18AM
  • I have been flying and arranging flights for my friends and family for 60 years. This evening Delta airlines stranded 3 of my family at JFK and offered no assistance. I was given a number to call to help them and the person stated it was their problem, "Get a hotel and go in the morning". These are 3 non English speaking people who traveled to NYC for a daughter's graduation. They are stranded there, and Delta is treating them terribly. I have never experienced this type of treatment by any airline in my entire life. I entrusted you with the travel of these very special people, only to have them terrified in a strange city at the mecy of Delta airline employees which is no help at all. Delta needs not to be in the airline business. This experience will never be forgotten all the lives of all involved. I am on the telephone in Chicago, Il trying to make arrangements for their food and safety for the night all caused by erroneous judgement and hashness of the Delta Airlines.
    The flight was 6750 out of JFK at 8:30 pm and yes they were at gate 25 to board 1 hour ahead of the flight. In fact, you took their luggage putting that on the plane to Chicago and refused to board them. No one at Delta responded to my many calls.

    pharper203@aol.com 5/20/09 7:00PM
  • I may send a letter of complaint but until then I want you to know about my experience on NWA flight #507, service from NY LGA to Memphis today, April 30, 2009. I was given a single boarding pass at LGA. The second leg was listed as #507 as was the first. I wondered whether that meant I would have the same plane all the way to LR. I heard no announcement during the flight about those who were continuing on to LR. As we were about to land at Memphis I asked my seat mates if they had heard anything and they too said they heard nothing. (We never heard any instructions about masks, etc. at the beginning of the flight.) Seemed odd at the time. When we landed, I collected my luggage, moved toward the door and stopped to ask a flight attendant standing there what I was to do. She told me there was a change of equipment and I had to go to another gate. When I said I was disappointed not to have heard an announcement offering that information I was told that there had been one. I said well maybe the speaker near my seat (row 11) was not functioning. I was told that was impossible. One of the three attendants at the exit door, a woman, said "You must be deaf!" I took it as a slur and surely it was intended that way. I got angry and said something which was most uncharacteristic of me It was "You're f***n' wrong." She might have apologized and provided the information without accusing me as she did.

    I have never had an experience like the one I had this evening. I spoke with the ground supervisor at Gate 12 at the airport in Memphis and filed a complaint with him. While I was explaining what had happened, the three crew members from the first leg of 507 interrupted us and told the supervisor that my language had offended the attendant and all three denied that one of their number had said I was deaf. They were just angry about what I had said. To top it off the woman who had uttered the slur said to the supervisor "I do not want her on this flight". Fortunately she did not prevail. Never saw her again but one of the others who was greeting passengers as they entered the plane said hello to me and smiled. Perhaps someone had gotten to her. I certainly hope so. I have never, in all my experience as a passenger, had to deal with with people like that.

    I do not know the name of the offending crew member but I could identify her in a lineup.



    JUne Freeman 4/30/09 7:51PM
  • I am a delta frequent flyer member.I stopped
    flying delta some time back and now I remember why.
    Our reservations were made in Jan. Delta changed our flights three times. How ever, they did not change my mothers flight on the last change so they had her flying to a different lay-over. She is 89 years OLD !!!
    I called Delta 4-13-09. Spoke with three people before an agent confirmed us all on the same flight with seat assignments. These flights were for Marc, Martha, and Angela Nichols. When I and Marc arrived in Albany, NY for departure no one could find our flights. Three agents and 45 min. later we were issued tickets.
    On our return flight guess what? They couldn't find our flights!! They told my mother she was going to have to pay $100 more for a ticket. Again, she is 89 years old and on Soc. Security. After AN HOUR of STANDING, three agents at desk and three on the phone, we finally get her ticket!! Mind you, we are standing there with a copy of her flight confirmation number and seat assignments in our hands.
    In Atlanta, where we had a four hour and 30 min. lay over, we were told we were all set. The African-american Delta agent that took our ticket appeared very sick, drunk or on drugs. She leaned on to the ticket scanner wavering as she coughed into her open hand passing our tickets back to us. (Swine flu concerns-HELLO?)Three other passengers near us were discussing her apperance and actions.
    In seats and ready for this long, unpleasant experience to end when a second passengers shows up with a ticket with the same seat assignment as my mother. Now, the plane was already over-booked by three passengers. (SouthWest you look better all the time.) He had to depart the plane. My mother was overhead paged on the plane, remember 89 years old. The flight attendent said they did not know she was on the plane. ????why do you scan boarding passes??
    Another woman was asked to leave and the man reboarded and sat next to me with his same seat assignment as my mothers. If in an emergency, how do you know WHO IS ON YOUR PLANE?
    Bottom line...Delta took the fun out of flying and our vacation! In these economic times when fewer people are taking vacations and the airlines are losing money, it was soo dissappointing to endure service like this.

    Martha and Marc Nichols

    Help me understand? 4/29/09 9:58AM
  • The service is fine if they ever answer your call. I had to wait 30 minutes on hold after I was transferred 4 times to someone who could answer my question. After that, they couldn't even take my information down I had to fax it in and wait for someone to contact me.... still waiting.....

    jmw 4/19/09 2:01PM
  • I am confirmed on Delta Flt 24 from LAS to ATL on 19 Apr and then on to MCI 21 Apr on Delta 1639.
    When I bought the tickets I was led to believe that seat assignments would be forthcoming IAW my preference of either a window or aisle.
    I never received seat assignment information so I called Delta. The first attempt I waited :30 on hold and hung up. The second attempt was answered more prompty.
    The agent looked up my confirmation code and informed me that the seats were on hold for airport assignment. I asked why. She answered because the seats are on hold for airport assignment. I asked again and received the same non-answer.
    Why are some flights blocked for airport assignment and others are not. I expected to pick my seat when I completed the purchase. Didn't happen that way. I am a retired Air Force officer and fighter pilot, over 6 feet tall, and I do not like to sit in a middle seat on a 3 hr and 55 minute flight. I have made a major effort to obtain an assigned window or aisle seat on these two flights.

    Gaillard Peck 4/15/09 9:44AM
  • Damaged my luggage. No representative at our local airport to report damage to item. This is ridiculous.

    Sandy 4/14/09 8:42AM
  • On March 31, 2009, my husband also left his Kindle (a loved gift from me) on a plane (flight # 1902 from Atlanta to Maryland). I am sadden by the response I'm receiving for the airline (Delta). Upon calling them, I was given as many as 8 diffferent phone numbers which no one answered or got no help. One of the airline's employees went as far as to tell my husband that they have some electronic devices but don't know which airport to locate it and that they think someone could have come upon a great gift. How upsetting ! ! To think that an airline with such high rating would respond in such manner. My husband travel for business very often, using this airline and his job pays top dollar for tickets. I guess you can tell that I'm very upset.

    Edit your post:
    cek
    On March 31, 2009, my husband also left his Kindle (a loved gift from me) on a plane (flight # 1902 from Atlanta to Maryland). I am sadden by the response I'm receiving for the airline (Delta). Upon calling them, I was given as many as 8 diffferent phone numbers which no one answered or got no help. One of the airline's employees went as far as to tell my husband that they have some electronic devices but don't know which airport to locate it and that they think someone could have come upon a great gift. Which suggest that Delta employees working in lost and found steal things that don't belong to them. How upsetting ! ! To think that an airline with such high rating would respond in such manner. My husband travel for business very often, using this airline and his job pays top dollar for tickets. I guess you can tell that I'm very upset. My next step is to report it to the police.

    Bev 4/8/09 7:59AM
  • I have been waiting on the phone for nearly an hour now trying to get someone to help me with some seating changes for my flight from Jackson MS to San Juan Puerto Rico. Heretofore I've always flown Northwest. Looks like service is going to decline.

    Edgar G. King
    NW 020368445
    Gold

    Anonymous 4/4/09 9:37PM
  • Delta messed up our flight last December, 08. The supervisor at the Atlanta airport admitted that some entry in the computer a Delta agent made messed up our reservations. They also lost my luggage. Since January 6th I have been trying to get reimbursed for expenses caused by us missing the flight. I have faxed our receipts twice(they still have no record "on file" of this). I have been calling every few weeks and talking to customer service representatives about the status of our claim and if they have looked at the receipts we have faxed. Each person says they cannot find a record in our file of the receipts. I called yesterday asking for the phone # of the legal dept so I can speak with them and get the address of whom I should send a small claims court complaint to. At this point I so not expect anyone to call me back. But I will not give up on this claim!!!

    PlumHunter 3/24/09 12:25PM
  • Delta Airlines and customer service don't mix. I had a family death and wasn't able to give them a rescheduling notice 24 hours before my flight to reschedule since I was at the hospital. I expected to pay $300 extra for a new ticket for the following day but they charge me a whopping $780 on top of the $900 I had already paid. Ridiculous. I had no choice but to bend over and let them stick it in because I had to turn in a dissertation. This airline sucks

    Disgruntled_Flyer 3/19/09 10:02AM
  • Very Disappointed with the service. I was booked on NWA & arriving the airport, jerked around. Even though I'm a Silver Elite member, I had no seat assignments, waited in lines to obtain boarding passes, plus had to pay for (1) check-in bag. I want to be reimbursed for $15 on tickert 0122174759305 - Mar 7, 2009 - 0 006 2603803607 2 , since I found out later that this is not a valid charge. Then my luggage never was scanned and was delivered to my house 2 days later with my personal items. Please redeem the poor service by taking care of this. I'm definately looking at booking on another airline in the future.

    Anonymous 3/9/09 6:41AM
  • I flew on Delta last week with my three young children, one of which has a severe peanut allergy. When I made the reservation I was told that, upon my request, OUR flight would be peanut free. We have flown several times on Delta and once I remind the employee at the gate, it is never a problem. HOWEVER for some reason last week the flight crew along with another employee of Delta went back on this word. Even though I BEGGED them not to serve the peanuts they refused. I was told their policy (now) was they can serve peanuts to the entire flight except for three rows in front of my son and three rows behind. Changing flights was not an option unless I paid full price for all of us. My son began wheezing and coughing and it took two days of increasing his allergy and asthma medications to get him back on track. NEVER again will I fly with Delta. We returned home on Southwest and they could not have been more cooperative. They even let my children and me preboard to wipe down the area around our seats in case any residue was left from previous flights. THANK YOU SOUTHWEST!!

    Anonymous 3/4/09 8:58PM
  • I have tried off and on for three days to get through to Delta to change a flight and their numbers (both toll free and long distance) are ALWAYS busy. Every time. How frustrating. You cannot change my flight online - you must talk to someone, but you cant get through. Horrible way to treat your customers.

    Kevin Westmoreland 3/2/09 8:19PM
  • All very well and good, but all their customer service numbers are always busy!
    I call this "customer dis-service". Seems to be a common problem with very large companies...

    Anonymous 3/2/09 12:50PM
  • My flight was cancelled from DFW to ATL on 3/1/09, and they changed my travel to 3/2. Unfortunately, I cannot talk to anyone about the change because I cannot travel on 3/2. I called all day on 3/1, and 3/2 morning, always getting a busy signal or no curcuit available on the 800 number or 404 number. Just terrible service for a big time company. I regret to having travel with them at all. I usually fly with AA.

    telesack 3/2/09 9:10AM
  • Been trying all day/all night to reach a Delta rep on the phone like everyone else. I bet they jammed there own phone lines because they don't have any answers. The big storm of the year on the east coast caused them to cancel a ton of flights with no real viable solutions for any of their patrons. Incredible!!

    Anonymous 3/1/09 7:31PM
  • I've been trying to call Delta off and on since 11:30am (it is 7pm now)! I finally went to the airport. The service there was only marginally better than a busy signal for 7+ hours. They did the bare minimum to help me. I'm just trying to reach them for a refund now.

    Anonymous 3/1/09 5:13PM
  • Terrible - worst I have experienced and I have traveled extensively. They destroyed my baggage in June 2008, I immediately reported it and did the forms at the airport, it is now FEBRUARY 2009 and they still have not offered a refund. Talked to them in Sep and they told me the check was on its way. Now they are telling me they can't locate my claim number. Worst service. Worst airline. I am never flying with them again. The $50 they will save you on a ticket is just not worth their poor service.

    andreea 2/24/09 10:46AM
  • Our luggage was delayed on a flight to Cabo San Lucas today, Feb. 20, and we have been trying desperately to talk to someone that can offer any information as to the location or destination of said luggage. I understand that these things happen but I can't quite grasp the fact that we can't even talk to a representative and possibly ask when our belongings may arrive. This seems to be the norm for this company these days and I'm sure this will be considered the next time we decide to choose an airline.

    Flying The Unfriendly Skies,
    Chris

    Chris 2/20/09 7:41PM
  • Delta has a problem with baggage charges. Besides the fact that I (and I imagine many other customers) resent the policy of charging for baggage check, and besides the fact that it has resulted in so much additional carry-on that there is no place to put normal carry-on and very slow boarding -- your web check-in and payment does not work!!!! On my recent trip, I checked in on-line and for each of two passengers under separate tickets, paid for a bag. Upon arriving at LAX for the outbound I was told one charge did not go through and I had to pay for that bag. I did not bring the baggage payment confirmation with me, and paid again. On the return, the same thing happened, but this time I had the receipt. In both cases, I spent time on-line paying, then at the airport had to go through it all again. What a waste of time and effort. And now I see that I was charged for 3 bags on my outbound -- 2 on-line charges and one at the airport. So now I have spent another 10 minutes on the phone with Delta, only to be told I have to fax or write and submit all kinds of proof that I have paid twice for one of the bags. So you guys screw up and it's my problem! You must have a better way to treat your customers than this?? Can't you look back at your own records?? Instead I filed a disputed purchase with Amex. I hope that you will intercede and fix this incorrect charge for me, and that you will do something to fix the fact that your web site is not functioning as it should for this process. I was also unhappy that a change of equipment resulted in my desired seating being taken away from me when I had booked way in advance and selected my seats. It turned out OK through luck, but created unnecessary unhappiness. Why do you need to block seats in this situation? Also, we were very disappointed with the outdated plane interior on our return to LA from Atlanta. Although crew and employees are always saying thank you for your business -- that is not enough. I know, this was a "free" flight with miles. But bottom line, we would likely choose another airline when there is a choice.

    Anonymous 2/11/09 12:42PM
  • Horrible service. My bag was weighed at 46lbs - your agents charged me for it weighing 66lbs!!!! there is no way that it weighed that much. I even had it weighed when I arrived into LB airport, and their scale said 46lbs! How is it that yours was so much higher? I had to pay an additional $90.00 above the already ridiculous $40.00 baggage fee. The agents at the desk REFUSED to get a supervisor to assist me. I would appreciate a call back ASAP. Jermaine Busby flight #DL5820

    Anonymous 2/9/09 4:45PM
  • I usually fly Southwest and when I call them I am usually able to talk to Customer Care within 5 minutes. I just hung up after being on hold for Delta's Customer Care for over 20 minutes.

    Anonymous 1/27/09 2:50PM
  • Once again Delta has certainly given me reason to again understand why I seldom fly with them. I'm getting accustomed to the "expected weather" delay excuse they use but it is other things that again remind me of how poorly these people run their business.

    On a flight from Austin, Texas to Green Bay, Wisconsin, Delta managed to lose four pieces of our luggage. They do, however, give you a little "kit" with a toothbrush, something they try to pass as toothpaste, cheap soap etc....and they say they will start to look for your luggage. By mid next day we still had not heard definitively as to where it was except that there were two different stories relayed to us. One it was on a flight from Detroit and the other "we have no idea where it is"...the Detroit story turned out to be false...it wasn't on a flight from Detroit. We needed to get clothes etc as we were part of a large formal dinner the next day (just happened to be Christmas Day) so left it as long as we could before we went shopping for clothes (the travel sweats were not going to work for this dinner). As it turns out they did find our luggage at about 6:45 that night (Christmas Eve)and delivered it...but the next day they called to tell me that they still had no idea as to where my luggage could be...*sigh*

    Now to today...we had a trip booked/paid for etc on Delta for March...as it turns out I became very ill and we needed to change our plans...not a problem...use the credit before Feb 02/09, pay the change your flight fee, all will be good. Perhaps for Delta all will be good but as I was on the phone with the change agent, booking the flights...as we were doing this, the price jumped upwards just over $300 per ticket. AS WE WERE PHYICALLY BOOKING THE FLIGHTS!!!!

    I did try to call Delta Airlines to discuss this but they don't have a telephone number at which you may talk to them...you can, however, email them and they will get back to you in 2 to 3 business days. The poor young people at their online help (I didn't need their online website help but it at least had a phone number) wasn't helpful at all but in fairness to her, she really wasn't the one I needed to speak with.

    I asked what my recourse was if I could not talk to anyone...she said I could write a letter or email *rolling eyes* I think my recourse shall be to perhaps contact the Better Business Bureau and also write a few letters to the editors of larger papers as to my experience with Delta....I actually have a few more but why bore the readership with more tales of woe....just please beware that Delta really doesn't seem to care for it's customers...and that is unfortunate as they were at one time a widely respected airline.

    Anonymous 1/23/09 2:36PM
  • In November Delta had a promotion for purchasing Sky Miles...an additional 50% over and above other promotion which at that time was 30% making a total of 80% bonus miles. I got the miles, and the 30% I have yet to get the additional 50%. I have sent now a total of 5 e-mails. Customer Service is non-existent. I called the 1900-241-4141 and was forwarded to "Promotions." I was on hold for 35 minutes before I gave up. In the meantime I sent a letter to Atlanta Customer Service. No response. Yesterday I sent another and a copy to the CEO. I can't believe this lack of care for customers. There is a current promotion buy miles and get an additional 100%. I wanted to take advantage of this for an overseas flight....but it looks like the promotion will run out before I ever =, if ever, get any kind of response from Delta.
    "turtletrot1"

    turtletrot1 1/22/09 1:04PM
  • I have booked a flight with Delta! After looking over our info. I realized that the depart. date back home is wrong. I called Delta to try and correct this problem forget it! I have been on hold a total of 1.5 hours
    GREAT service. No wounder the airlines are in trouble does any body know of any other phone numbers other than what are posted? Thank yuo for your help.

    on hold 1/18/09 11:33AM
  • I booked a flight for my 12 year old son. His connection is in Atlanta, which I try to keep the lay over as short as possible. One week later Delta Airlines had to switch his flight which happened to be a 4 hour lay over. I voiced my concerns regarding safety, food and drink. I was told that Delta has a "Dusty's Den" for minor unaccompanied children in which they have someone with them durning their lay over.
    My son departed Flint Bishop airport (Michigan) at 12:00 pm on Saturday Jan 3. When he arrived in Atlanta, he was placed behind a gate to await his connecting flight 1680. Flight 1680 was delayed for maintenance and weather. During this time, he called me concerned that no one was around and he had to use the restroom. I called Delta's Coustomer Support Hotline. They could only give me the status of his flight and told me to have him find a Delta representative. There was nothing they could do on that end.. I called my son and asked him to let me speak to someone. No one was around he would call me when a rep came by. He called back 30 mins later and told me someone looked in on him and he had asked to use the restroom and I would like to talk to someone. He was told he would have to wait until he boarded the plane and they don't have time to speak to me, then left. I can understand delays, they will happen. The issue I have is an unescorted minor, with no food, drink or access to a restroom. His flight landed at 10:30 CST in Pensacola, Florida. That makes a long day for a child.

    Concerned Parent 1/6/09 6:54PM
  • Carol Barrow

    Delta Airlines
    Customer Relations Department

    January 5, 2009

    To Whom it May Concern,
    On January 1, 2009, I flew on Delta Airlines from Seattle to Raleigh Durham via Cincinnati. The flight ws scheduled to leave at 8:15, and I believe that it did actually leave on time.
    That is not why I am writing though. I am writing to tell you of the AWFUL time that I had at your terminal in Seattle. I arrived early, with the customary 2 hour window wide open. My first impasse was the kiosk that didn’t work. So far, so good-I wasn’t complaining. Next-your machine spat out some very special SSSS on my ticket and I should have considered myself lucky to not have a cavity search performed in public. You see, I fit the terrorist profile. I am 51 years old, blond, overweight and I measure in at five feet, four inches. I also thought that I was boosting the economy, as I usually do in Washington State, buy bringing home some fresh, Dungeness crabs to my family in North Carolina. Oh, did I forget to say that I am not a North Carolinian, but a Manhattanite who has been living in North Carolina since 9/11? In any case, after the Homeland Security Controllers frisked me and then tested my shoes and my purse for an unlimited number of bombs that I might have been carrying with me, they opened my suitcase and found then crabs. I have been travelling to Seattle for 22 years. Every single time that I have returned to the east coast, the supermarket packs me up and sends me on my way. I simply ran out of hands, and decided to empty out my suitcase and fill it with these delicacies. No contraband, just crabs in Gel Paks. Naturally, the man at the security gate found my crabs, in the GelPak (I wasn’t hiding them). I had actually pondered this predicament before I got to the airport; risk loosing my bags during transfers and have them deliver rotten seafood two days later? Or bring them with me and risk them getting heated up during my layover and time spent in a heated terminal? I decided on the latter. So, the result was that I had to check my bag ( a risk that I really didn’t want to take as I was traveling with perishables. I went back to the counter to check my CARRY ON PIECE OF LUGGAGE. The counter attendant said NO PROBLEM then asked me for $15.00 to check the bag! Not my second bag, not an overweight bag, and not an oversized bag. I was shocked and very upset and asked to speak to her supervisor. The pink faced man said that he would not be able to waive the fee; and that he was sorry I was so upset. I thought that he was actually reveling in my discomfort and not ashamed to show it. As I broke down at the counter (after the frisking and the GelPak incident al before7AM), a very nice man from the armed forces came and PAID MY $15.00 charge after seeing how upset I was. Once again, the supervisor was acting gleeful at my discomfort. He stuck a red FRAGILE Sticker on my bag and assured me that my bag would be there when I arrived at RDU.
    When I arrived at RDU, the FRAGILE sticker was at UPSIDE DOWN, I guess it either wasn’t big enough or red enough for anybody to really care. The crabs were broken, AND, the FRAGILE sticker that was affixed so well has broken down and the adhesive has ruined my TRAVELPRO suitcase.
    I suppose that you really don’t want people using your airline or your employees would be either/or more courteous or more careful. I, for one know that I won’t be flying Delta ever again.


    Sincerely,


    Carol Barrow

    Anonymous 1/5/09 1:03PM
  • Our son flew home from Orlando last evening on Delta Airlines (Flight 3575; date 01/04/09). His home is in Detroit, but he needed to go to Minneappolis for the connecting flight home. Flight #3575 from Minneappolis to Detroit was supposted to have landed at 8:08 Detroit time. It did not land until after 10:00. When I called Delta customer service around 9:00 for an update on the flight, the automated system said I must speak with an agent. To say this alarmed me is understated. Then, I was promptly put on hold for 30+ minutes while I listened to Delta advertising. When an agent finally came on the line, I gave the flight information. The first thing I was asked by the agent was "would I or the customer (my son) be interested in a "Delta Airlines American Express" card". I could not believe what I was hearing!! I had a concern for my son's safety and the agent was trying to sell me a charge card!!! What an incredible lack of sensitivity. The sales pitch by the agent showed me that the airline did not share my concern for my son's safety and well being. When the agent "finally" was able to provide me with some flight information, it was very minimal (mechanical problems with the plane and it was delayed). Obviously!! If this is the normal way Delta provides customer service, it is very doubtful that I or my family members will fly with them in the future. I do hope other airlines remain in business in the Detroit market to allow me some choice of airlines.

    D. J.

    Delta customer service lacking s 1/5/09 10:36AM
  • Appalling. On December 7th of 2008, my Mother In Law, her husband, and their 12 year old son went on vacation from London to Costa Rica. This flight had been both arranged and paid for over 8 months in advance. The 8th of December, their flight departing London was massively delayed, by Delta, and upon arrival to their connection in Atlanta they were told to *pay for their own hotel room* even though this delay was on Delta's end. As they have a 12 year old traveling with them, they had no other option at the time. Delta even threatened to *not pay* for the connection Delta caused them to miss in the first place, and it was another Delta flight!

    Fast forward to yesterday. Their flight from Costa Rica to Atlanta was re-routed to Panama, claiming "there's not enough gas in the plane to take us over the hills." Why is Delta boarding flights without enough petrol? Considering how much they're charging people for baggage, you'd think they'd have enough money to *fuel their flights.* In any case, once my Mother in Law and the family boarded the flight to Atlanta, after another 6 hour massive delay, my Mother in Law asked a stewardess "will you be feeding us on this flight?" A logical question, given the 6 hour delay caused by Delta's screw up in fueling their own planes. The Stewardess' response? "If you were that hungry you would have bought something to eat before you boarded." WHAT?!? In my 10+ years in the Service Industry, I've never even *dreamed* of speaking to a paying customer that way. Too tired to have an argument, my MIL let it go, and prayed there would be food in Atlanta they could afford. Several moments after this extremely rude encounter on the connecting flight to Atlanta, they were actually trying to SELL PAYING CUSTOMERS FOOD, instead of feeding them, which is included in the ticket price to begin with!

    Upon arrival in Atlanta, guess what? MORE DELAYS. This time she had to wait in line for over 3 hours to speak to someone about getting food vouchers and accommodations. She is traveling with a 12 year old boy, Delta gave her, her husband, and her 12 year old son $7 each for food, and that's supposed to last them over 48 hours! This time they put her in a hotel at their expense (which they should have done the first time, and it's a shame it took more than one massively delayed flight for them to buck up and pay for their own mistake.) They are stranded in Atlanta for over 48 hours now, they will miss their NON DELTA connecting flight from London to their home town, and will have to shell out more money to pay for said non Delta flight home, as a result of Delta's overbooking of flights causing 2 and 3 day delays. Ttheir 12 year old is going to get in loads of trouble for missing 2 days of school, and both parents themselves are now missing 2 days of work, and having to pay their employees more money to keep the businesses operating until their actual physical return. All in all these delays and the results, caused by Delta overbooking flights, have cost my family over £2000. Who, in today's economy, has that kind of money to pay for someone else's mistake, just to get home?!?!?!?

    The only thing I will say, is that when I called to find out what was going on with my family this morning, I spoke to a man named Josh and a woman named Joanne, both of whom were very courteous and helpful over the phone. Maybe they should take the polite people out of the call center and put them on the planes, and put these rude air attendants in the call center, see how they like being spoken down to like a low life for a change.

    I am absolutely appalled by Delta Airlines. Granted, they made my life difficult several months back when I took a 45 minute flight from Raleigh Durham to Atlanta Hartsfield, but I can let that slide. The current situation, however, cannot be overlooked. It's gonna take a lot more than a Federal Bail-Out to save Delta Airlines now. People are going to remember this, tell their friends, their family, their co workers, everyone they know.

    Melody Ashe 1/5/09 8:45AM
  • My wife is currently sitting at the Atlanta delta airlines. She is military, and came home on leave 2 bury my father who passed away on christmas day. She was told that she will be seated on a flight after everyone who payed more than her for their ticket. Where is the customer service in this decrepid airlines. I can't get ahold of a human to speak to. I would really suggest to anyone thinking about flying with delta, to rent a car and drive. If I was there with her , I would be in jail right now. These people are heartless,cruel, uncareing,clueless,unprofessional,unrealistic,and simply ignorant of any basic business principles of ethics.

    Anonymous 1/4/09 6:28PM
  • My husband left for Iraq in nov 28 2008 and they still have not made good on fixing the problem with the lost luggage a laptop and camera is missing from Atlanta. Warnin to anyone flying delta do not take luggage not only the many people on this websight but ok several others as wellas about 60 people here on fort hood who have gone through the black hole of delta in Atlanta.

    The people they have are clueless, and uncaring it is a racket. I think that delta sells the luggage to make up for the shortfall in profits.
    I would not not invest in such an incopetant company that looses so much luggage in the last 18 months that I know 60 people in such a short geographical area. I also feel that with such a bad record of baggage handling how can we expect our national security to be safe?

    Anonymous 1/3/09 1:40PM
  • I visited home during R&R from Iraq and on the way back to duty my luggage was lost.However I checked in my at Dothan Airlines and was never given a claim check for checking in my baggage.I have been trying to locate mybag since Dec.19,'08 until now. At one point Delta sent an email stating my luggage had been located in Atlanta. A tag number and contact number for me to call. I called the number given to me several times and no one answered. I tried the 1800 number and it was busy. Finally I got through and spoke to someone. The lady explained to that the computer had shown my luggage to be located in Atlanta. After all the agent in Atlant said there was no bag of mine in Atlanta ,but they did have several bags but neither one belonged to me. I am being given the run around about my bag and wish someone would help me locate it. Because it contains military issue, camera and other items. For the time being I have being repurchasing items to replace what is missing. I have emailed Delta support several times since they last informed me my bag was in Atlanta and noone has responed. Meantime, I wonder why the airline agent in Dothan, Alabama claimed that the planes have a minimal loading capacity. If my bag was going to be left behind why was I never informed by anyone not even in Atlanta. Of course I have downloaed the claim form for baggage lost which I am still not satisfied with although I sent in receipts for the items I had purchased. One reason is I am still having to buy items. It is frustrating when noone answers the phones or emails promptly.Nevertheless to be told my luggage was found and it turns out I have no luggage . What happens to lost luggage when it's not returned to the owner? I have traveled with Delta before other than military. Now , I have speculations especially when it comes to luggage.If I have not heard anything since the email stating a tag number and location will I hear anything about the baggage claim form or anything from anyone stressing their concerns? I would gladly appreciate it if I am not just blown off and forgotten. This is how I feel at this very moment.

    Anonymous 1/2/09 11:23AM
  • It would be good if all unhappy travelers could work together against this failing company. The last thing they need is a bailout. My wife and I traveled the 18th of Dec from Nashville Tn to Jamaica for vacation. The worst experience ever thanks to Delta. We sat on the Nashville runway for 30 min because of a cargo light. Arrived in Atl 20 minutes before our connecting flgt to Jam. No one would call the gate so we missed our flight. We stood in two lines for nearly 3 hours to find out no more flts for the day to Jam. We had no luggage and our resort stay in Jam turned in to a terrible hotel stay next to the airport. The next day we flew to Jam and upon arrival our flgt lost all our luggage. After 4 hours at the montego bay airport looking and filling out reports, we gave up and took a bus to our resort. We finally got to our 5 day vacation at the end of day two and without any luggage. Day 3 past, no luggage. At the end of Day 4 we got our luggage. In time to look nice coming home. Everyone was rude and unhelpful and even to this day, Delta cost me my whole vacation and I wonder how to get some rehimbursement? If not, I will blog everywhere and warn people to avoid Delta. By the way, 16 other people experienced similar situations as I did the same day. This is the norm, so beware.

    jnseagles 12/30/08 7:52AM
  • Cannot get through on the baggage 800-number; tried the Delta Customer service line - they transferred me to the continously busy baggage line. Then, I tried to call the local airport where our baggage is supposed to arrive (more than 24 hours late now and includes important blood pressure medication) and they transfered me to Delta local here in Charlotte where the mailbox was listed as full. I fear the bag is lost forever!!! This would not survive in the typical corporate business world!

    Anonymous 12/27/08 4:39PM
  • On hold forever. I give up. You win.

    Anonymous 12/27/08 12:54PM
  • On November 21, 2008 my wife and I embarked on a tour to Italy flying with Delta Airlines. We flew from Sacramento, to Atlanta then to Rome and returned to Sacramento, California reversing the route. Our combined fare totaled $2,565.26 and is broken down as follows: Air Fare 1,729.46, Air Tax applied $175.80 and FUEL SURCHARGE APPLIED is $660.00, which is 38% of the Air Fare. I wrote two letters to Customer Care for Passengers asking for a partial refund of $330.00 - the first in November and the second in early December after returning from our trip. To date I have not received a reply. Before I bring the matter up to Delta's CEO, Mr. Richard Anderson, I would like to know if you could help.

    mgrev9@juno.com 12/24/08 9:49PM
  • one of your employees contacted me to let me know that my bags are in atlanta and gave me a number to reach him, your 800 number. i have been trying for three days to get through to someone and have had no luck. this is absoulty absurd. what is the point of having a number to call for my bags when it does not work? i´m really glad that the x-mas presents in my baggage will not be making it to the kids this year. get it together and add some personel and a few more lines.

    Anonymous 12/24/08 8:40AM
  • My son just completed his 2nd tour of Iraq and was supposed to be home tonight (9:53pm). Although he didn't want to, he was wearing his dress uniform and was going to be greeted by friends, family and supporters. Instead, he will not be home until tomorrow (we hope). the only people that will be able to be there are 4 family members. Delta has a busy signal and has for the last hour. I'm sure we would receive an apology. doesn't everyone offer those these days?

    Upset Family 12/22/08 8:11PM
  • you need more phone numbers. its constantly busy. this is ridiculous

    Anonymous 12/22/08 9:46AM
  • Today i used delta flight 456 from guadalajara to lax i was bringing a small bottle of tequila in my carry on bag so before i got in the bus that take you to the plane they told me i had to check my carry on bag becouse of the bottle. be carfull if you have to do this when i got home i noticed someone got to my bag and took some things out of my bag i will never fly delta again .

    Anonymous 12/18/08 2:15PM
  • Haiku for Delta

    My bag in the rain
    A company that does not care
    For people or things

    Excuses, lies, passing the buck and a failure to care characterize all modern airlines but for the fun of it lets pick on Delta.
    Nick arrived at the gate in plenty of time. He had a two stop passage to Oaxaca where Demetrio would be hopefully waiting at the airport 12 hours hence.
    The first sign of trouble was that there was no aircraft at the gate with 40 minutes until boarding. He had asked the check-in agent at the counter about his connection in Atlanta. There was bad weather with a tornado threat in the area.
    “I have a one hour connection time.” He frowned.
    The agent stiftens, smiled and gave him a military salute.
    The electronic announcement board at the gate said Flight 363 was on time. I went to the gate agent.
    “I have a 3 pm connection. Will there be a problem?”
    Nick would have never chosen Delta with that connection time knowing what he knew about the Atlanta hub. The hub concept was a horror show. All planes came in at about the same time. Passengers scampered to make connecting flights from one of several Delta terminals all linked by a train. The company probably claimed that 95 percent of its passengers complete the transfer and make to their next flight. All the planes then attempt to take off at theoretically at the same time. It works unless there is any minor screw up at which time the whole system collapses.
    “I show my 2:35 in good shape. You should be OK,” said the agent.
    Nick was reassured as were the other veteran passengers watching the empty gate.
    With a half hour to go a plane taxis to the gate. Passengers disembarked.
    “Ladies and gentleman. We will need a few minutes to clean the aircraft. With your cooperation we will board with Zone 1 first. Please stow your belongings and step from the aisle as quickly as possible so that we can leave on time”. The ball was in our court.
    Like obedient soldiers passengers we boarded in world record breaking time.
    Lie 1: “This your captain. Due to conditions at the Atlanta airport, we will be delayed 15-17 minutes. Please be patient.”
    Nick watched the lone baggage handler methodically, no better yet lazily, check baggage check on the carts outside the cabin window. He then slowly took each bag and tossed it on to the conveyor. A cart empty, he got back on the electric tractor and circled about to align a second cart. He reapeated the project.
    “This lazy jerk is going to screw up my trip,” Nick thought.
    The handler apparently sensed Nick’s curse and moved even slower.
    Exactly 17 minutes later, he finished loading, withdrew the conveyor and gave the thumbs up to the captain. Almost immediately the engines were started and the plane pushed from the gate. So much for blaming weather in Atlanta.
    “This is your captain speaking we are now second in line for take off.” He said after sitting 15 minutes on the taxiing line.
    We would have been over New York by now, Nick thought. The baggage loafer had set back the order of take off. We would now be 45 minutes behind schedule.
    “Can you tell me about my connection to Mexico City,” Nick asked the stewardess.
    “I am sorry we don’t have that information,” she said quickly returning to her chat with her fellow stewardess.
    And why not? After take off, the captain has really nothing to do for next three hours. Could he not connect with ground to say that the flight would likely be 45 minutes late and to check the computer for passengers making connecting flights and alert those flights that passengers were on the way but would be late to arrive. He could then honestly assure those passengers that the connecting flights had been alerted. Why not?
    When they landed. Nick had ten minutes to carry his twenty pounds of carry-ons down the 15 gates to the escalator, onto the train, five stops to the next terminal, up the escalator, five gates to his connecting flight He arrived panting and exhausted.
    “I am sorry. We have closed the gate,” said the agent.
    “ But it is one minute to three. The plane is still here. The doors have not closed yet.” He pleaded.
    “The door to the gate closes ten minutes before departure,” she sighed in sympathy. “Seven other passengers were also late. See the agent in the rotunda. There is nothing I can do.”
    “Por favor,” he pleaded hoping to appeal to the Mexican sense of informality and fair play.”
    “Sorry,”
    Nick grabbed his suitcases filled with gifts for unfortunate Mexican children in Teotitlan. The plane’s hatch was still open as he trudged back to the information kiosks.
    The line was only forty or so people deep at the information center manned by three, sometimes two, sometimes four agents who seemed to take breaks every few minutes. They sat staring at screens with cell phones at their ears. The line was international but all came with the same story. Gates changed at the last minute, connections delayed forcing missed flights to Senegal, Baton Rouge, Lagos, Detroit.
    It did not take long for Nick to realize that the lines were not moving. One man later said he had stood with the agent for over an hour before a connecting flight could be reassigned. Most were getting complimentary overnight kits and $50 a night coupons off $125 hotel rooms in the city.
    Expedia or Travelocity can post flight options up in a matter of seconds. These agents were staring at screens and typing stuff, probably text messaging lovers for what appeared to be hours on a single customer.
    Nick was feeling weak. He had not eaten since early that morning.
    When he got to the agent two hours later, his hands were shaking.
    “You can either stay over here or in Mexico City. I can get you out tomorrow at 9:30 flight with a connection Oaxaca at 3 pm or you can fly to Mexico City tonight at 7:35. She called the Aeromexico agent and was told they had no seats the next day on any of their bookings.
    “Delta has the seats on the planes to Oaxaca. You need to go to the Aeromexico office when you get there. There should be no problem (pass the buck and lie at the same time). Here is your coupon and travel kit. You are feeling faint. I will call for wheel chair. Do you want some water?”
    Next day and $100 poorer, Nick left for the airport at 4:30 am. He was taking no chances. When he took his seat on the plane he looked out the window at another baggage handler working now in the pouring rain. When loaded there was a single bag sitting in front of the conveyor unattended in the rain. He asked the stewardess.
    Lie 2: “Oh, it is probably a standby passenger. They don’t put those on until the last minute.” The cabin door had closed. Nick remembered the ten minute rule. There was no standby. If there were he would not be let aboard according to policy. He looked at his ticket given by the agent the evening before. Trouble. No seat assignment for the next flight.
    Nick dutifully went to Aeromexico office on his arrival.
    “I am sorry you will have to pay. You missed your flight,” said the agent.
    Nick repeated his story and was told to go across the way to the Delta counter. At Delta he again told the same story. Again the endless staring at the screen. A half hour later a new ticket. Back to Aeromexico for a seat assignment. It was 1:30.
    “Hurry you must go to your gate right away. You need to be there an hour before the flight,” she said handing him his boarding pass. At least she smiled. At the gate the agent said “ Dos y media”, a half hour before departure. Nick made his way to the aircraft at 3:15, ten minutes after the scheduled departure, due to a delay. The plane did not take off for another hour. In Oaxaca he discovered his checked bag had not arrived. He filled out the necessary forms and was given a number to call.
    The next day Nick went to the airport for the bag. Demetrio had negotiated that Nick would be given $50 if he picked it up. Not a bad deal except the bag, Nick discovered, was soaking wet, undoubtedly left on the tarmac in Atlanta in the pouring rain. By the time he had returned to Teotitlan he had spent the $50.

    Anonymous 12/16/08 5:38AM
  • baggage delayed-came in following day-never delivered to our hotel as promised-was forced to have hotel send a driver back to Nice,France to pick up luggage which contained bridesmaid dress for wedding,etc. made claim for cost of same & minimal clothing expenses;claim made in September; it is now December & still no word of status; phone calls result in voice mail messages,but never so much as a call-back from Delta. It's as if they think I will just forget about it & go away. What a despicable way to do business.

    Disgusted with Delta 12/2/08 1:52PM
  • terrible cutomer service. how about you keep your buisness in the united states so i don't have to deal with the idiots in india who act as though im the stupid one. terrible cutomer service, i will never fly on delta again.

    Anonymous 11/23/08 9:44AM
  • I flew with Delta from South Africa to New York. On my way back, I missed my flight from JFK to Atlanta. Mr Magnus W at the delta coutner was VERY unhelpful, and did not even try to assist me after I told him I had to fly to South Africa that day.
    I then went to a lady Ms S.S Brown- I would like to give a big thank you to her for helping me not only get another flight within that hour, but also arranging with a cab driver to get me to another airport on time. She was a big help, and would like to bring it under your attention of the jewel you have at JFK airport in her. To mr Magnus from the delta counter-you should be ashamed of your lack of interest and assistance.

    Stef 11/17/08 4:56AM
  • Thanks for nothing. My sister's house burned to the ground yesterday in Yorba Linda California in the raging fires out there. I need to change the date to fly out from Thursday to Friday. I was told the best that Delta could do would cost me an extra $200. I'm retired and on a fixed income.

    One would think that your airline would help out in places that have been declared "states of emergency".

    Anonymous 11/16/08 3:37PM
  • When flying Delta or a subsidiary make sure that your keep your boarding passes. We made two international flights and both times gave them our sky miles number. I did not keep the boarding pass and our miles did not get credited. Delta said to bad unless you have your boarding cards. I am 20,000 sky miles because of Delta.

    P-Nut 11/13/08 1:08PM
  • I traveled last night and my luggage was not transferred. I was told my luggage would be delivered first thing in the morning but it never came. I called back at 3 pm today and they still had not delivered my luggage. Now they can't even tell me whats going on with my stuff. I want to know what I can do about this. I am truly disappointed in the lack of service I am receiving.

    Anonymous 11/11/08 4:28PM
  • Don't fly Delta!!! we booked a flight through priceline. a through flight from Tucson to L.A. we have been told that our through flight is now a tucson to Salt Lake to L.A. flight. When I called Delta I was told to bad that is the flight we now offer.

    Anonymous 11/1/08 5:37PM
  • Do Not fly Delta! We recently made a trip from Phoenix, Arizona to JFK in New York. We specifically purchased a non-stop flight and chose early morning to depart due to having a limited schedule to spend with family that hadn't been seen in a year. We got to the airport at 5:30 for our 6:30 flight but found upon arrival that our flight would be delayed 1.5 hours so that the flight attendants could get sleep due to arriving late the night before. Understandable but why start the next day late? Let's start fresh instead of always running behind. That was not the worst of it. We ended up on the plane for the next 10.5 hours-DOUBLE the flight time to New York. This was all due to weathe, which is completely out of the airline's control. However, during the 10.5 hours on the plane, the drink cart was only brought around the standar 2 times that is normal for a flight half the time. That is NOT acceptable!!! 2 8 oz glasses of water in 10 hours. That is ridiculous!!! We had to refuel in Rhode Island and were let off of the plane for an hour or so. Once all ready taxiing, had to turn back to the gate to get MORE FUEL due to the fact that we might have to continue circling New York until told we could land. Come on people! This can't be the first time you have encountered bad weather!!! We finally arrived in New York and exited the airport 13 hours after entering the Phoenix airport. On the flight home, our TV's didn't work and still no customer service and 2 cups of water. DON'T FLY DELTA!

    Anonymous 10/30/08 4:08PM
  • On October 17,2008, my husband, granddaughter and I flew in on Flight 77 from Rome to Atlanta and from Atlanta to Mpls. on Flight 1134. Our plane was delayed about 20 minutes (no big deal). However, once we were on board the pilot kind of chuckled and advised that we would be delayed about another 20-30 minutes because of some of the baggage had not made it onto the plane. To make a long story short, apparently two of my bags sat in the pouring rain without cover. Everything in two large suitcases were wet. Even though I was tired from travelling, I had no choice but to empty the suitcases and wash and dry what was in them the following day. When I called Delta, I was advised that I would have to bring the suitcases with the wet articles to the airport office. We did not bring the bags to the airport--just too much hassle. Loved flying Delta--just a little disappointed in the end.

    Anonymous 10/30/08 2:19PM
  • Delta has no compassion and does not know the meaning of Customer Service. We purchased tickets (via local travel agency) to Orlando in Feb. for travel in May. In April my wife's mother was diagnosed with terminal cancer and we had to cancel the trip as her condition worsened just prior to our trip. We were to leave on a Fri. She passed away 3 days later. Delta said the tickets were non-transferable, non-refundable but could be used anytime prior to Feb. 2009. When I attempted to use the tickets for a Nov. trip, I was told there would be a $100 transfer fee and an additional $125 for the new fare (above the $400 for the orginal purchase). Bottom line is Delta has my $400 and I must pay them another $225 or they keep my money. We are a retired couple and $400 is over half of my wife's SS check. Guess Delta needs it more than we do. Got to fund that Golden Parachute.

    soyongchol 10/21/08 6:44PM
  • I am very dissapointed in Delta Airlines as a company. I traveled extensively domesticly and internationally mainly on Delta. I acquired 32K frequent flier points with there airlines. I went to use my points for a vacation and I was informed that my points were removed for non activity. When I called Delta's customer service regarding the points loss. The CSR said "yes we took away your points 4 days prior for non activity" she said you were sent notice, which I did not recieve. She said sorry there was nothing she could do other than write a letter to customer service in Atlanta. I wrote customer service the same day and never got a response. I called again today and the CSR agent more or less asked me what do you want me to do about the loss of my points. I wanted them reinstated. She said that was not going to happen. You would think in this day and time airlines would take care of dedicated customers. It would seem to me they need every customer they can retain, but instead I will find any airlines to fly but Delta.

    Frank Culpepper 10/15/08 10:16AM
  • To Whom it May Concern,

    We recently had friends fly from Houston to Atlanta. ( Wed. Oct 8th and returned Mon. Oct. 13th). They commented on how very rude your ladies were at the check in desk. They experienced this behavior on both flights to and from Atlanta. I doubt they will use your airline in the future. Our friends wife is a flight attendant and treats others respectfully and I find it discerning that they experienced this behavior with your employees.

    I know times are stressful and some customers are in fact rude themselves but I assure you our friends are not that kind of people. I would hope you stress to your employees that they should treat others as they would like to be treated. If your employees can't treat others respectfully they should not have a job where they interact with the public. If I were a employeer I would not want that kind of person working for me.

    Anonymous 10/13/08 10:09AM
  • I am very unhappy with Delta baggage dept. Someone stole my husbands medications from his baggage. There wasn't a pink slip stating they looked through the bag either. Delta needs to do more drug testing with their staffing in the baggage dept. We will not fly Delta any more and will be taking this matter to the states attorneys office.

    Anonymous 10/9/08 9:38AM
  • BEFORE BOOKING WITH DELTA AIRLINES PLEASE READ COMMENTS!!!!!! YOU WILL THANK ME!!!

    I have been reading all of Deltas comments and see i am not the first and i can gurantee i will not be the last to complain about this company! i want my voice to be heard! my son who is fighting in iraq bought a ticket with his credit card for his fiancee to be here in his home town when he gets his 2 week leave (she is in georgia, he is from austin). well she screwed up and they broke up! so my son had to cancel the ticket! well the terms of the ticket is there are no refunds,,,,just credit for another flight some other time? okay....but since the ticket is in her name? she is the only one that can use it! even if he paid for it with his card his name....they cannot do anything about it? even if they are not together....so my son got screwed $509.00 because he thought he was doing the right thing buying the ticket early? (the flight was not untill feb 2009) so now he dose not get his money back or ticket for another time! She can go any where she wants because it is paid for! Delta said they were sorry! well sorry dose not help! he is still screwed! they took his money with no problem but are not going to work with him to help him! he is in iraq fighting for deltas rights to screw people! so my advice to you people out there thinking of going with delta! think twice! because they just want your money! they do not care who gets hurt in the end! as you can read on....other comments regret going with delta too! before you book your flight ......read comments! I MADE COPIES OF THIS COMMENT JUST IN CASE IT IS NOT SUBMITTED....IT WILL GO TO MYSPACE AND ENTERNET!
    fell bad for my son? he got screwed twice? and is living in a world of S... for another year!
    from: a SOILDERS MOM!!!!!

    KAT 10/8/08 4:54PM
  • On September 9, 2008 I flew to Boston from Atlanta on flight DL710. As I was being seated and looking for a location to store my carry on bag I left my purse and another carryon on the floor at the end of the row where I was to be seated. When I returned from the front of plane where I found a spot for my bag another passenger informed me that the attendant had my purse. I went back to get it and she promptly handed it to me. unfortunately, when I opened my purse after arrival in Boston to pay for a shuttle ticket I found my checkbook and three hundred in cash missing from the purse. I was finally able to get to a "working" ATM and get cash and go on with my trip. the money is not the biggest loss - it my check register with two years of tax deduction info that really has me ticked off. She can keep the money but I want that back. you can bet I won't be flying Delta again. Jane T. Davis, PsyD

    Janetea 9/29/08 9:41AM
  • I called to Delta to acquire my itinerary for a trip my wife and I are taking in Oct 2008. I have not received the email confirmation of the flight and I did not have the confirmation number in my possession at the time fo this call. I spoke with a lady who was in the Jamaica Office who was very pleasant but ineffectual. I told her I did not have a confirmation number or flight number, but I could tell her my name, my wife's name, mailing address, city/state/zip code and telephone numbers for work and for home. I also gave her my Skymiles number. The first question she asked was "What is the confirmation number of your flight?" I repeated that did not have that information with me. Then she asked for the flight number. I told her I did not have that information with me. Then she said, "You live in San Antonio. Spell San Anotnio for me." So I spelled San Antonio. Then she asked me for the credit card type/number. So I gave her that information. She asked me to wait for a short time and then asked me again for the confirmation number. I repeated that I did not have that number. Then she asked me for the flight number. I repeated that I did not have that information with me. Then she told me she was able to identify my Skimiles number but she could not find any reservaiton for me or my wife. I told her that I called in to make the reservation over a week ago and spoke to a Delta representative. She then asked me again for my confirmation number. At this point in time I realized that I was getting nowhere with this person. I told her that I was not satisfied having to answer the same questions over and over again inasmuch as the information she was requesting was precisely the information I was trying to acquire from her.
    This has NOT been a pleasant experience and has left me with a bad taste in my mouth about Delta. I have had other problems with Delta representatives in the past and have therefore been using other airlines for my travels. Frankly, the only reason I was using Delta for this trip was because I had accumulated miles that were due to expire. Because of this and other incidences that have been unpleasant with Delta, this will be my last trip on your airline. This is a real shame because I used to really enjoy your airline and airline service. Things have changed with Delta and the changes are not good.

    Walter 9/10/08 9:01AM
  • I am a Delta Frequent Flyer - I have called 8x this week about one reservation - Delta made the reservation and said they would email me the itinery. They did not. I called back 6x and each time they said they had emailed the itinerary.

    With every call each Delta employee was considerate and tried to be helpful until Sat nite. I was given to Supervisor Chris Perry at your Salt Lake Call Center Customer Service - Despite already knowing I had called 7x about this problem, Chris was quiet - I told my story and she said because of my tone of voice she was NOT going to help me. Chris actually said she was going to waive the extra penalty for moving a flite back a couple hours, but because I was upset, she absolutely would have nothing to do with me. I asked her about the email problem and she said she had no idea what the problem was or even how to try and unravel it and she didn't care. She said she was ending the call. And did.

    I called back and got Michele from your Atlanta call center who was just the opposite lovely and let's see what we can do... She was not able to waive the fee but she did figure out how to fax the itinerary and get me on a later flite - I was thrilled to be treated like a real person simply trying to make a reservation. Michael deserves a raise for her attitude and approach to customer service..

    And I would personally fire Chris on the spot! Totally wrong attitude for customer service. It is clear she does not like her job and takes it out on the customer who is merely trying to untangle a problem with Delta's technical system.

    I would appreciate a follow up on what Delta feels is an a appropriate action for a Supervisor - not even your first line of hello's.... who treats the customer with disdain.

    Your response will tell me whether to bother with Delta again. My husband already refuses to use you due to poor service.....

    Patricia Herlihy Ph.D.

    Anonymous 9/6/08 7:56PM
  • Dear Sirs,
    I want to share with you the experience my family and I had to recently endure because of multiple lapses in communication between workers of Delta Airlines. I realize certain things are unavoidable, but Delta did a disgraceful job of dealing with this particular situation and trying to come to a satisfactory solution for all involved.
    We were scheduled to leave JFK airport on Sunday, August 24, at 8:10am for Ft. Lauderdale, FL. The flight was first delayed till 8:50am which quickly became 9:30am. At this time, myself and many others who were in the same situation, (needing to be on a Carnival cruise ship) went to the information desk trying to get answers. We were told there were mechanical problems and that it should be resolved shortly. I personally spoke with one of the workers, Nancy, trying to make alternative arrangements to get to Florida. She nearly had me and my family going to LaGuardia Airport, but for reasons unknown, she could not work this out. Time continued to pass with the flight getting pushed back to 10:30am then 11:30am, all the time myself and many other disgruntled passengers explaining to your workers that we needed to be in Florida by a certain time or we would miss our ship. Their response was to inform us they would call security if we did not settle down.
    We finally boarded the plane about twelve noon and were told that they informed Carnival that a group of about 37 passengers from New York were going to be running late and would they hold the ship temporarily. The response I am not quite certain of as we were given different answers depending on which Delta crew member we asked. We were also told that there would be a bus waiting for us in Ft. Lauderdale to transfer us to the Miami boat terminal.
    We sat on the runway at JFK for nearly an hour and a half before finally taking off at 1:35pm, arriving in Ft. Lauderdale at about 4pm. There was no shuttle bus waiting for us; they made no effort to rush our luggage off the plane ahead of other passengers; and we were informed that the boat had already left and they would make arrangements to fly us to Nassau, Bahamas so we could meet up with the boat the following day. One of the other passengers was communicating by phone to a friend on the ship, the Carnival Valor, that the ship had not yet left port and that it was in fact waiting for us. We informed many of the Delta ground workers at the desk in Ft. Lauderdale, (the only name I remember was Albi) but things moved incredibly slow and for some reason, we were not on a shuttle bus for the Miami port until 5pm. As we pulled up to the port at 5:35pm, my wife, children, and other passengers sadly watched as the cruise ship was only just leaving the port, It is easy to see that their were many opportunities for Delta to expedite things where we could have been on that ship. They did not.
    We now took the shuttle bus back to Ft. Lauderdale and began working with Albi and other ground workers at the Ft. Lauderdale terminal to make efforts to fly us to Nassau, Bahamas as soon as possible so we could at least enjoy the night and meet with the ship in the morning. They should have seen right away that they were not going to find enough empty seats to accommodate 37 passengers. They tried making arrangements with other airlines but this also failed. I suggested early on that they charter a small aircraft and fly us over to the Bahamas separately. First they said this could not be done but this is eventually what happened. It was now 8pm and we were told to hurry up to gate 7 as we would be boarding shortly of Nassau. When we went upstairs, there were no Delta workers in site yet. Eventually a worker did arrive at the gate, only just beginning his shift and surprised that we were there. When he did finally get updated on the situation, he informed us that we just had to wait for the plane to pass inspection. (It is mine and many other passengers’ belief that Albi and the other Delta employees wanted to rush us upstairs so they could go home. I spoke to the Delta employee numerous times over the next three hours asking if there was something he could, someone he could speak to so things would move along quicker. He informed me that this was a highly unusual situation getting this flight to go to Nassau and that we were fortunate that they were able to make arrangements; also that it was out of his hands as we just had to wait till the plane was cleared.
    The plane finally received clearance shortly after midnight and we arrived in Nassau, Bahamas at around 1:20am. By the time we cleared customs and were transferred to the hotel, I was putting my children to bed at 2:30 in the morning. We got ourselves up at about 8am and after a quick breakfast; we were taken to the ship.
    In total, we spent about twenty hours between air time and time lounging around JFK and Ft. Lauderdale International, (6am Sunday till 2am Monday) This not only caused us to miss day one of the cruise but due to lack of sleep which I believe you can easily see, everyone was too exhausted to enjoy day two and we were asleep in our cabins by 9pm.
    In conclusion, I think Delta had plenty of opportunity to make alternative arrangements in New York when they clearly knew they had many passengers that needed to reach a cruise ship. They did not. They could have determined who had to get off the plane right away in Ft. Lauderdale and rushed us and our baggage off the plane. They did not. They should have had the bus shuttle waiting to take us to the ship terminal. They did not. They could have made arrangements to get us to Nassau sooner where we could have at least enjoyed the night there. They did not.
    I expect someone from Delta to contact me where they will tell me how I will be compensated for this series of lapses in communication and judgment.

    p.s. During this entire ordeal Delta did see it in their heart to give each of us $7 food vouchers over a period of twenty plus hours.

    Endsinn 9/6/08 11:31AM

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  • My husband flew from Noise to Baltimore with our daughters wedding dress. I have been told horror stories about this airline...They did not occour. Delta thank you for a nice flight.

    neats 5/14/12 12:26PM
  • i flew from Grand Junction co to San Antonio and back. I arrived 45 minutes early to check in gj and waited in line about 15 minutes(the man in front of me had a problem--i pointed to my watch and the delta clerk asked me what flight i was checking in for and i told her and she rudely told me i was too late to check in i would have to go see a supervisor so i got out of line and went to see the supervisor who agreed to chack me in and then told me i hadn't paid for my bag--i told him i did it online when i retrieved and printed the boarding passes.he said it wasn't on the computer and made me pay again. when i got to san antonio the agent there had no problem seeing that i had paid twice and gave me a refund

    Anonymous 5/3/12 3:05PM
  • On April 15 my granddaughter and myself flew on flight DL 5415 from GSP to Atlanta. At the gate I asked the agent if they still did anything special for first flights. I fly infrequently and just didn't know if airlines still had time to do anything. She contacted the flight crew and the flight attendant made a special fuss over my granddaughter before and during the flight. She asked us to wait until all the other passengers were deplaned and then took us to meet pilot and co-pilot. They were all so gracious and friendly. It was very gratifying to see people in this fast paced industry take the time to make this a one-time event for Abigail. I hope there is some way for the crew of this flight to see this letter. I would really appreciate if they could personally know how much this meant to me and my granddaughter. This was my first flight with Delta and I was very satisfied.

    Bill Bradham
    124 Wilshire Dr.
    Greenville, S.C. 29609
    864-380-4127

    Anonymous 4/23/12 6:23PM
  • Recently we flew Delta from Atlanta to St. Lucia. Our return from St. Lucia was also to Atlanta. I just wanted to tell you that our Flight attendant "Barbara" went above and beyond on both of these flights. She extremely helpful, friendly, and fun. I was delighted when we boarded on St. Lucia to see Barbara was on board as she had made the flight over so much fun and enjoyable. She is a real asset to Delta airline.

    Anonymous 4/5/12 3:59AM
  • I have been a loyal fan and flyer of Delta for 25+ years. Most of these were business trips. Over the last few years I have been assigned more local sales assignment not allowing for much opportunity to fly. Last year I was hospitalized for 6 months, thus not allowing much travel at all.

    This year I have new job and will travel the entire Southeastern states again. I am excited because I will FINALLY be able to earn my million mile status I have been working on for so long. I was stuck at 924,000 for a long time and now I am close to 950,000. This is NOT why I wrote this note though. I just wanted you to know that I have seen the good and the bad sides of Delta Airlines. You do when you are based out of Atlanta and travel as much as I do.

    So, imagine a terminal full of people that simply want to go home on a Thursday night. The plane is delayed and then once landed the pilot comes out to announce a mechanical problem, grounding the flight for 2-3 hours. Everyone scrambles to try and catch another flight out but they were all already booked ( I knew this before even hearing the news). So we are all scrambling to find a way out. People were grabbing hotel vouchers. people were talking about renting a car. on and on. After I exhausted my options I went up to a gate agent, who at the time, had 2 phones in her hands at the same time ( and yes they both were the standard wired phones with wires crossing her body). Had to be there to see it.

    I sat there patiently waiting for her to work through 2 conversations and hang up. She finally gets to me. I explain that I know what is going on and that I can see there is no way we are going to get out of here and wanted to ask her if I could wait list for the next 2 flights in case others decide to leave.
    Slim chance but I took a shot.

    She was grateful to help me any way she could, even while others were upset around us. She was so cool. She proceeded to tell me that she was on the phone with someone in ATL to get another plane in the air to RDU and help to get these people home.

    She was even buzzing between 2 gates helping out. She later pulled me aside and said she found a crew and the plane was in route. Then she was gracious to offer me an opportunity to go sit down in the Sky Club room to rest for the next 2 hours. She said that because I was so patient with her and that I was so close to the million miller club that I deserved a break.

    Now, THAT, my friends, is a CUSTOMER AWARENESS moment. One in which I will never forget. Delta needs many many more people like her. Then I am sure I will start to hear much less of the harsher words that people have a tendency to throw Delta's way. And with that, Delta will once again rule the "Good Honors award" with your flying community.

    For this my complete gratitude goes out to Ms. Julie Ruth, a Delta Gate Crew Member at RDU, for her moment of clarity and perfectionism.

    Its people like Julie that make me love Delta even more.

    Thanks, Julie!

    Nelson Murdoch

    nmurdoch 3/23/12 2:01PM
  • We had a flight at 1:45p, check in time stated 45 min prior to flight time. We tried to check in exactly at 1:00pm(time entered at kiosk) at the airport but we were told that we are too late to be checked in and to go stand in a line and some one will help us find another flight. We stood in the line for 20 min waiting for some one to help. One of the assistants came and said we are late and we are lying, that there was no line when we came in. She was very rude and then left us, without any assistance. Finally some one came and looked up the flights and said the earliest we could fly out was at 10:15 pm.
    At this point we were extremely frustrated and asked to see a manager. The manager, Kimberly, was very polite and helpful. And she finally arranged a reasonable flight time and we were able to finally leave at 4:30pm. Although I am extremely frustrated by the way the events unfolded, I have a great appreciation for Kimberly.

    Anonymous 3/10/12 5:02PM
  • A huge THANK YOU to Joan T. with customer service at the Minniapolis Intern. Wed. Feb.29. My daugther and I where headed to FL. for a few days only to find out....we had no reservations. The ticket gal said.... this flight is full, we could leave the next morning,and a extra fee of 150.00. After several phone calls on Deltas part,nothing was in our favor.....so we were directed to JOAN T. She was amazing !!!!!!! With several min. of hard work, we had seats on our original flight again. WE were in awe of what happen!!!!!! She assured us it was all GOOD !! and our return flight was as before too. We just want to say THANK-YOU JOAN T. for all your hard work, and putting a smile on our faces and in our hearts. You were in the right place, right time.....God is in control !!! It was a JOY to see you work, and we could see how much you LOVE your job...helping people like us. Our trip was GREAT, Thanks to you !!!! Lois & Nicole

    Lois 3/9/12 7:53PM
  • One of Delta employees was of great help to me in December 2011. Going thru security on my way back to Atlanta on Dec 26th, security pulled me out for a check . In all of the confusion my coat was left on the table. Too late I realized I no longer had my coat. upon arriving in Atlanta I began calling ....Lost and found, TSA,Port Authority , Delta LostLuggage in LGA. Everyone gave me another number to call.....Finally I called Delta Lost Luggage again In LGA and was lucky enough to get Cori at 718-565-3966 and she went the extra mile and found my coat and shipped it to me. I received it on Dec 30th. How lucky Delta is to have such a caring employee for their customers. Sincerely, Carol

    Bieszak@aol.com 2/22/12 3:23PM
  • I want to thank Delta Airlines for allowing parents of employees to fly free. I am on SSI and have very little money. My son works for your company in ND. I was able to visit my daughter, son-in-law and grandson in Honolulu, because of this kindness. Something I never would have been able to do without Delta's kindness. It was a trip of a lifetime. Thank you again for the wonderful gift.

    epic1955@gmail.com 2/21/12 8:45AM
  • When boarding our flight in MN on 1/17 they took our carry-on luggage. When we arrived in
    CA our other three bags arrived but my carry-on did not and it went on to Honolulu. All my itinerary, cruise tickets, info for our friends and relatives we were staying with in CA was in that bag. I panicked. Beatice in Lost baggage area was helpful and called info to retrieve a telephone no. of the friends we were to stay with to help us outthat day. My bag arrived safely the nest afternoon and I was very grateful.

    Anonymous 2/15/12 10:53AM
  • from the desk of Joyce Lukomski

    Email: JoyceLuke@aol.com
    January 27, 2012



    To: Delta Airlines
    From: Joyce Lukomski

    Dear Sirs:
    My name is Joyce Lukomski. I was founding editor of a national needlework
    magazine. For the past thirty-some years I have traveled the skies across this country and Canada. It was wonderful in the beginning, but, sadly I have watched airline service and even good manners almost disappear. I was even told by arrogant and rude flight attendant that she did not get paid for lifting by bag up in the bin. My trip on January 25 from Atlanta to Richmond on DL2399 erased that dreadful memory due to the professionalism and kindness of two of your employees. Well before boarding time I asked an attendant at the gate if I could board early due to metal pins in my ankle that I fear will be hurt in the turmoil of boarding. Not only did he grant that request but he also moved my seat to an empty seat with more leg room. You should be proud of your employee Tony King. I was shocked again when I boarded and flight attendant Richard Hasty lifted my carry on into the overhead bin without even being asked to help me. Your training program must be outstanding or maybe you just know how to hire good people. I wish that you could teach the personnel of several other carriers, but, for me, I will fly Delta every time you go my way. Thanks so much.

    joyce 1/27/12 2:47PM
  • Delta's customer service is nothing short of amazing! My family had to change an international trip because my 9 year old daughter sustained a traumatic brain injury the week before our trip and was unable to travel. I contacted AMEX (with whom I booked our tickets) from the PICU to advise them of the need to change our tickets. AMEX said that they spoke to both Delta & Air France, and both airlines refused to accept a medical waiver. AMEX charged us $1000 in change fees. Ends up they lied - the airlines didn't charge us any fee - it was all internal at AMEX. I finally contacted Delta, and everyone I spoke to knocked themselves out trying to help me. Valenica in Dallas and Kathleen Single in Seattle were amazingly helpful. Kathleen ended up righting AMEX's wrong and refunded our change fee. Kudos to Delta, and shame on AMEX for trowing them under the bus!!!! Valencia and Kathleen are the epitome of great customer service, and thanks to them I can focus all my energy on my daughter's recovery. Both women do an excellent job representing Delta, and I hope Delta appreciates them! I can't wait until my daughter is allowed to fly as we are all looking forward to flying with Delta every chance we get.

    Anonymous 1/20/12 9:59PM
  • I have the Delta Skymiles American Express. There is so much fine print with this card, you can forget ever getting a good straightforward answer. My husband is on our credit card, but because he was flying without me , he was charged for his luggage. I got the credit card for the free luggage and the (free companion fare) Guess what? It's not free- It's the price of the card which is $95 plus $99. Haven't had problems with the flights or staff, but the card is a total bait and switch ploy.

    wisedup 1/18/12 2:50PM
  • on 12/31 i flew into Phoenix from JFK with my family. i am not a fan of flying however this flight was exceptionally pleasant due to a flight attendant. i believe her name was sue ann and she was from Tennessee,

    any way i regret not being able to say good bye and express my appreciation because when i exited the plane i did not see her.

    many thanks

    Mike 1/16/12 12:07PM
  • Shreveport,La it was a early mornin flight out the plane was departing at 6:20am arrived at the service desk about 40 mins early to find no one there, they where all out at the flight deck, so I missed my flight. But a SPECIAL THANKS go to Joy at Shreveport Delt lines, help me with a 800 number that connect me with a Delta supervisor, and got me connect with the next flight back home at no extra charges, would fly Delta again..THEY ARE AWESOME....AGAIN MANY THANKS GOES OUT TO JOY AT DELTA AIR LINES IN SHREVEPORT LA...EARLY MORNING OF JAN 10, 2012..Sherman

    Sherman 1/12/12 8:37PM
  • I would like to make a comment on one of your employees.
    I work as a volunteer for the USO at RDU airport. On Tuesdays we get quite a few US Marines flying out of RDU and many of them use Delta, as I was watching these Marines check in with their baggage, I noticed one of your employees going out of his way to check in many of these troops, I think he went above and beyond Deltas expectation of checking these young men in, I think his name was Jack Whitaker. Thank him for taking care of these young men.
    Georgina Kelly

    Anonymous 1/11/12 5:50PM
  • My husband and I flew out of CWA at Mosinee, Wi. on January 4th. A representative helped check us in. We were improperly charged $25 for the bag we checked in. Since we have Delta Skymiles accounts and have American Express Delta Skymiles credit cards we should not have been charged the $25 bag fee. Please refund the $25 to me at Mary J Raabe, 4733 Victoria Dr., Rhinelander, WI 54501. My Delta Skymiles number is 2676760313. If you need my AM EXP Delta Skymiles credit card #, you may call me at 715-362-2972. As a seperate issue, I want to let you know how pleased we were with the counter repr named Ron J on our return trip home from the Albuquerque Airport on Jan 10. Ron was extremely helpful and friendly in helping us to check in. He was a true example of what customer service should be all about.

    Anonymous 1/11/12 11:47AM
  • Your customer service agent Shaunna did a fantastic job helping me fix my error in booking my flight. I have never been trated so nicely.

    Thank you
    Joe Zitek

    Anonymous 1/9/12 1:10PM
  • I flew from Indianapolis to milwaukee to settle 12/22 and returned 12/28 seattle to memphis to indy. Your staff was incredible, especially the african american guy in seattle (?) memphis (?) who was so upbeat! they were all so positive. Flight attendaent from Seattle to Memphis very generous when he didn't have to be....offered me a beverage as I waited to get back to my seat as cart was going down the aisle. I was wowed.

    Flight from Memphis to indy was in a cattle car....no it must have been a goat car it was so cramped...felt coffinish!

    Just wanted to say..........thanks y'all

    Anonymous 1/1/12 1:55PM
  • I would like to commend Flight Attendant Shannon Kramer on going the extra mile to return my expensive sun glasses left on your flight out of Puerto Vallarta to Atlanta which was cancelled on December 17 for mechanical trouble. She went to the trouble to return them to Atlanta, call my doctor for contact info, and mail them to me. THIS WAS MY BEST CHRISTMAS PRESENT THIS YEAR! Please extend to Shannon appropriate congratulations on her actions.

    Linda B Emory, Delta Million Miler
    770-587-1418

    Anonymous 12/26/11 10:19AM
  • This site was very helpful and the real person on the line was kind and thoughtful and took care of my concerns. Thank you so much!!!

    Anonymous 11/23/11 6:13AM
  • I wish to make praise for an older gentleman who works for DELTA in Sydney.
    On at least three occasions I have escorted my folks and my wife and on another occasion my sister on flights to LAX from sydney.
    He is affable and always consistent.
    We arrive early and he has a ritual of handing candy to his colleagues prior to check in.
    My apologies but I do not recall his name as the staff only have christian names and I cannot remember his name just his efficiency and courtesy.Today was no exception on the DL16/10november.mathew whalen

    Anonymous 11/9/11 10:11PM
  • You know I used to think Delta Airlines was bad until I had the unfortunate experience of flying United 4 times this year. Out of 4 round trips I had 3 flight cancellations ( all due to United Airlines incompetence ) 2 missed connections, and my last trip I arrived home approximately 29 hours after my scheduled arrival. I missed two days of work, 3 meetings, and spent an additional $350.00. As a frequent flyer I typically fly with Delta and whenever I have an issue with them it is promptly addressed. I think by far Delta is the best domestic carrier and I will continue to do business with them.

    adam1 11/8/11 5:07PM
  • Delta is by far the best airline, its non union employees seem to really enjoy their jobs and go above and beyond without that union attitude and I won't fly anyone else. As far as the complaints on this board I think we can agree that we have all unfortunatley sat next to the whiners who complain no matter what the circumstance,the "I'm a victim" mentality has grown in this country to nauseating levels. I will alwaysfly Delta.

    Anonymous 11/6/11 8:06AM
  • Dear Sir we would like to compliment your company on a staff member named Worrall ??? not knowing his surname. He did so much so calmly to help us get the plane, flight 1705 on September the 30th 2011. Could not speak highly enough about his actions and ability at helping us. We will never forget the help and assistance of this one particular staff member.

    Anonymous 10/26/11 2:16AM
  • To whom it may concern:
    Thursday, October 13, 2011 I was scheduled to leave Kansas City, Mo on flight 1163 to Atlanta, Ga and then with flight 66 to Zuerich, Switzerland. The original flight was delayed and the connection to Zuerich was missed.
    During all this time the personnel who assisted me was at all times friendly, courteous and most helpful. In Atlanta the transfer to and from the Hotel went smoothly and all was well. The suitcase arrived in Zuerich at the same time I did.
    Thank you for the excellent service your employees provided.
    Sincerely,
    Ursula Beaver,
    Kirchstrasse 6
    3672 Oberdiessbach/Switzerland

    Delta Airlines 10/17/11 8:32AM
  • my wife and I we have being goin to GA for more than ten years every year and the only thing I have to said is that we wont used any other Airline beside Delta, There the best always.

    Luis 10/10/11 10:55AM
  • Dear Delta,

    When I went to Space Academy in 2007 and to Portland I flew with your company. As a delta customer I love your company. I love flying DELTA AIRLINES. Its my Favorite airline. I get Excited when I get a chance to fly again. I love being up in the clouds. Its my FAVORITE place in the world. I look forward to flying again soon.

    Sincerely Yours,
    Laurel Tyler

    space girl 9/26/11 2:49PM
  • Joana, from Delta, phoned to me to offer a new booking JFK (NY) to Barcelona, instead canceled fligth AF3651 AUG28 operated by Delta. I asked her for documentation was sent to me by mail but I told her a wrong address. My rigth email is marin.pep@gmail.com.
    I will thanks you helping us to know the new itinerary Air France confirmation number is 4HQ8NW, E-Tickets 05723084005321, 05723084005332 and 05723084005343 .
    Joana's porposal was change our fligth at september, 1st. Please, be so kind send the new confirmation number and itinerary information to confirm asap.


    Jose Marin
    marin.pep@gmail.com

    Liliana Guerrero Casturini
    liliana.guerrero.casturini@gmail.com

    Re-booking 8/27/11 4:45PM
  • Delta flight on 7/26/2011 from Atlanta to Columbus, Ohio.

    The flight attendant in the first class section was totally professional and curteous to everyone and made you feel as if your were the only passenger in first class. At the end of the trip, he came by and personally thanked each person for their business and for flying with Delta. It is those kind of things that keeps me flying on Delta.

    Bishop "M" 7/28/11 12:06PM
  • I just flew Delta last week and was most impressed. Needed W/C assistance and help was waiting for me as I deplaned and my carry on luggage retrieved. Assistance was also speedy when I arrived at my destination. Help was courteous, prompt and friendly. Agents most helpful. Thanks for making it a good flight. Can't say that for the airline that brought me home!!

    Anonymous 7/22/11 1:58PM
  • When my husband got to the Syracuse airport to fly via Detroit to San Antonio on Sunday, July 10, in his pocket were the car keys I needed to get his car to the dealer for work. The Delta staff at the gate were so kind! They graciously held the keys for pickup. I was only partway home when he called to say Delta had the keys, so I turned around and returned to the Syracuse airport. When I got to Delta's service counter and asked about the keys, of course they didn't have them because there hadn't been time to get the envelope up to them. Rather than ask me to come back another time or just say, "Sorry, we don't have your keys," they called the gate, got the story, and asked me to wait out by my car so I wouldn't get a ticket. In a remarkably short time, SANDY came out, not only with the keys but also with a smile on her face. Rather than acting like it was an imposition upon the staff, she was clearly delighted to help! Please ask Sandy for the names of the gate and service counter personnel who got this done, because they all deserve kudos. I know, it's not a life-affecting issue, but what a pleasure to interact with people who so clearly enjoy their work with the public. My compliments!

    Mary Eileen 7/22/11 8:20AM
  • On 7/10/11, I had the great pleasure to utilize flight 1453. I am compelled to comment on the crew. The flight attendants were extremel;y alert and attentive. I would like to especially put in a good word for our attendant, I think her name was Patrice. This lady really appears to care about the passengers. She does NOT come across it being just a job. We were in seats 41-A and 41B. I hope this helps identify her.

    Anonymous 7/20/11 9:42PM
  • Attendant, FltDL2422, 15JUL, she was the ULTIMATE PROFESSIONAL: clearly spoken, polite,a very pleassnt lady.

    Please give her a gold star.

    ? 7/20/11 10:03AM
  • On my recent flight to Wichita, Ks. due to maintainence problems we were delayed in Valdosta, Ga. after our luggage was already checked in. We were booked on the next flight out so we left our luggage at the terminal. When we arrived in Wichita, my sister and her daughters' luggage arrived but mine did not. There was a nice gentleman named Scott Bedard that helped me at the delta area and took my phone number and gave me his so we could converse about my luggage. It came in on the next flight from Atlanta, ga. He gave me a call and we went to the airport to pick ip up. Scott was almost to leave work and recognized me when I drove up and got out of the car. Of all the people he sees and talks to every day I was very impressed with the fact that he recognized me. Thanks for employing such nice people as Scott that seems to take his job sincerely.
    Respectfully,
    Patricia Tyler
    246 Alton Rd
    Moultrie, Ga. 31788

    Patricia Tyler 7/19/11 7:14PM
  • my husband and i traveled on a flight from detroit mi. to manchester nh yesterday (july 10). i had made a mistake and booked the flight for 10pm rather than 10am.
    when we got to the gate the gate agent couldn't have been more helpful and nice. she got us on the earlier flight and when we got to manchester she had managed to get our bags on the flight also. i wish i had had the presence of mind to get her name. but she was the gate agent at b18 that morning . she needs to be commended for her wonderful attitude.
    frances friedman

    Anonymous 7/11/11 12:36PM
  • I would like to commend one of the Delta Airline employees that I have had the pleasure of dealing with over the years. Her name is Lisa Shivar & she works out of the Jacksonville, Florida location. Each time I have had the pleasure of dealing with her she has been helpful, pleasant & just nice to be around... no matter how irate customers might get,she keeps her cool. I have experienced her"customer service" more than just a few times over the years & her pleasant attitude never wavers. I had an issue while using a friends skymiles & she was extreemly helpful in guiding me on how to resolve my problem so I would be able to get to see my 3 grandaughters. Long story short. She is GREAT, SHE SHOULD BE ACKNOWLEDGED FOR THE FINE EMPLOYEE SHE IS!

    joycie 6/28/11 3:37PM
  • Frank #882307 and Bibiana # 737388 both were very nice, and helpful. They made the flight from New York to Phoenix seem shorter. My family enjoyed the short time with them on the plan. I was a flight attendant for TWA and there service has very good. PLEASE PUT THIS IN THERE RECORDS. They are very good Thank You

    scottgab 6/21/11 9:03PM
  • I had read All the reviews about calling customer service and was dreading the call. To my surprise the wait time was almost nil. The lady who answered the phone was very helpful in making my daughter's reservation. Thank you.

    NB 6/21/11 12:35PM
  • Great Customer Service from Beth when Re-Booking my Mom's flight.

    CDB 6/14/11 8:06AM
  • My Address has changed/i do not receive sky miles data and i cant change or request my Pin# please help change my address and give me a new pin!! Thank you,helmut

    Bo 6/9/11 5:34AM
  • We were on the flight DL 1540 from Atlanta to Milwaukee on Sunday June 5,2011. My wife and I were treated so nicely that we felt like about 20 years ago, when this was normal. We just want to say thank for the super treatment by your stewardess Mrs. Deborah Gronowicz.

    Anonymous 6/8/11 3:55PM
  • I won't say that I have never had a problem with Delta -- however, they have worked through every problem I have had with them with excellent attitudes and great customer service. Often they have even accompanied my complaint resolution with $100 vouchers. They have even done so when they were not at fault (such as the time I complained about 70 15-year-old kids going nuts on an overnight international flight to Disney as their first time away from their parents). As problems are inevitable for all travelers, Delta's resolutions and treatment of their frequent fliers is what matters most to me. They do an excellent job!

    ABQ Flier 6/6/11 9:49PM
  • I flew on Delta Airlines on May 16th and accidentally paid twice to check one bag. I called on May 28th, explained the problem and asked for a refund for the second $25 and they promptly refunded me. Thank you Delta Airlines!

    Anonymous 5/28/11 6:48PM
  • I laugh when I sometimes see former airline employees complaining about how only a small fraction of disgruntled customers post ( go see continental), when it appears many flyers of delta have good things to say ( unlike continental).

    My story is simple. I was out in CA visiting my mother when she needed to be admitted to the hospital the day before I was scheduled to leave. I called delta to change my flight.

    After only having to provide my mothers name and name/number of hospital, Delta waived any change fees.

    Additionally, as I was flying on an award ticket I needed to purchase 100 extra miles for the change. The agent couldn't help me, but she waited patiently while I bought a few extra miles on delta.com on my iPhone.

    Excellent service. I really appreciated.

    Marsanmar 5/3/11 8:09PM
  • I just want to say thank you to Bobby-Jo (sp) she was remarkable with helping me with an issue I am having with my Marine Sons flight. Due to me booking on Expedia.com they put the control of his ticket on American Airlines and they want to charge me an additional $586 for changing the flight to an hour later flight on Delta,(even with his commanding officers name and number, due to they are not being issued liberty as early as they were initally told) mind you he is flying on a Delta flight to Boston to begin with. He is only flying back to his post on American Airline. But because we did not book this as a military flight ( couldn't find anything about a miltary flight on the web site they can not do anything for me. BUT DELTA YOU ARE THE BEST YOU ARE ABLE TO HELP US OUT. Thank you from an overwhelmed Marine Mom. Just praying things workout the way they should. We will only fly Delta going forward.


    Marine Mom 5/2/11 10:05AM
  • this letter is to acknowledge the amazing customer service we received from an employee by the name of patricia forde elie (empl #738659) at kennedy airport. several issues (weight/balance and mechanical probs) which resulted in our having to reroute to get to our final destination. patricia went out of her way to help minimize the complications and we can not express our gratitude for the help she gave us.
    Brad, FA on flt 679 on 4/28 was extremely kind and helpful; the remaining crew members were wonderful as they had to cope with a diversion to Jacksonville due to weather issues in Atlanta.
    In addition, Sylvia, FA on 11a flt from ORD to JFK on 4/26 gave outstanding service.

    Please give our thanks to above DL employees.

    Diane and Danielle Fram

    Anonymous 4/29/11 7:19PM
  • Had my bag sent from cak to det instead of atl. Clothes for dinner not available. Gwendolyn Ball extremely nice and helpful you need more like her

    Thomas Lloyd 4/29/11 1:47PM
  • I just spoke with a representative about my Skymiles number and card which I had misplaced and found him to be very helpful.
    I reached a live person on the first try with my call. Thank you very much!
    Kay S. Trischman

    Anonymous 4/29/11 7:44AM
  • I was on flight leaving Alanta to Philidephia on April 20, 2011. Shortly before we were to board they announced our plane was having some difficulty and they were not sure how long it would be until the repairs would be completed. I was expecting a long delay and made the appropriate calls to PA, but to my amazement an announcement was soon made stating they had found another plane for us to use and we needed to change gates. All of this went very well and I truly appreciate the hard work behind the scenes to make this change as quickly as it was. I was only about 30-40 mins. late, but under the circumstances and the possibility of an extremely long delay I felt blessed to be flying Delta. My thanks goes to all the staff involved with this flight. The staff did an excellent job with the dilemma they were facing. Thanks to all staff involved. Also we each were given a $50.00 Delta voucher for our inconvience. Great service

    Linda

    Linda 4/22/11 12:26PM
  • I LOVE DELTA!
    We had a family emergency and they helped us out right away. This will be the only airline I fly!

    tracy 4/20/11 7:11PM
  • I fly Atlanta to Miami quite frequently ostly with Delta. Unfortunately on March 25th I was flying american and was told when I got to the ticket agent (on line boarding passes and scanning machine at airport)that they had cancellled all flights to Miami due to fuel depot fire (all other carriers where flying). I was leaving on a cruise the following day when told that the next available flight would be the following day. I went to the Delta desk and was fortunate enough to ask an employee if there were any seats to Miami. The agent Sheila Alford asked me to step aside and she would continue to check which she did in between other customers. Her positive attitude and willingness to help made my cruise possible and did not totally ruin my day (also my bithday),, Thank you Sheila.

    Anonymous 4/3/11 5:23PM
  • Very upset with luggage charge. Flew from bdl to san fran then to denver to return to bdl and charged three times for luggage handling totaling sixty nine dollars. i would have rathered you just charged me sixty nine dollars more for the flight than telling me it was for handling.

    Lou J 4/2/11 7:06AM
  • Rather disturbing when arriving at gate from Minn. 3/31/11 for flight departure 2:05pm to bdl and told i had no seat. Was told Delta has a hapit of over booking and they would do what they could do. Although they found two people to volunteer to take a later flight i had paid well in advance and should not have been subjected to this. Two eairler flights were delayed one due to having to level fuel supplies in the wings. I'm not sure taking this survey really matters anyway.

    ljohn78607@yahoo.com 4/2/11 6:59AM
  • I am submitting this because I feel that I was given great services. I flew from Dayton to Atlanta and it was the first time I ever boarded a plane. I want to thank Captain M.E.
    Saul and the crew for making me feel safe. Now my way of traveling will be to fly. Thank you so much.... Mrs. L. Jones

    Anonymous 3/17/11 3:31PM
  • I recently went on vaction with my two granddaughters and great grandson leaving from Hartford, CT on March 7, 2011. Fleight number 0331. It was my great grandson Lukes 5th birthday. I would like to thank your captain and his attendants for making Lukes birthday very special. He was treated so special receving his wings and taking pictures on the plane. I would definetely fly Delta again. Again thank you to the captain and crew for making Lukes birthday so special. He will always remember his 5th birthday. We all appreciate your hard work and dedication to your jobs.

    Joanne Thrasher 3/12/11 11:02AM
  • After many trips on this airline, this is the first that has had problems.Two of the locks were missing off the suitcase and a needlepoint kit and shoes were stolen. Why anyone would want old shoes I don't know.

    Anonymous 3/9/11 10:45AM
  • to the wonderful employees of delta conter in the miami airport....thank you!!!!!!!! on thursday march 4th my husband and i returned from a trip to key west. i had left my wallet at a small restaurant in isadora and had no real id for the boarding passes to the plane. thanks to a wonderful person named chris at the counter and a fantastic women who pushed my wheelchair , my husband and i made our second flight home. i will never forget how wonderful theses people were and how much help and hope they gave myself and my husband. thank you again

    Anonymous 3/8/11 8:54AM
  • Last Monday the flight leaving White Plains, NY, was delayed because of weather and the incoming equiptment had to be re-routed. Instead of leaving at 1:15, we left at about 4:00 PM. Onboard were 37 high school children, singers, returning from a performance. Weather problems again and after 6 hours, we had to land in Huntsville, Ala. to refuel. The amazing CAPTAIN Andrew Topp took out his credit cards and ordered pizzas for everyone on board. We each got two slices of pizza and kept all of us in better humor until we could finally land in Atlanta at 11:15. A 2 hour flight took 7 hours. Bless Captain Andrew Topp. He saved the day. Esther Rechtman

    esther rechtman 3/5/11 8:13PM
  • This comment is for the great customer service that I received from (Elizabeth at GTA). She was very professional and was genually concern about my situation. After a few minutes of explaining, she knew exactly what to do and solved my situation. I just wanted to say Thank you again Elizabeth.

    A loyal Delta customer.

    stevendale15 2/28/11 7:02PM
  • Dear Sirs:
    As a passenger on today's flight 120 from Sao Paulo to JFK I was disappointed at the return to Sao Paulo for maintenance on the weather radar, but very impressed with the flight crew skill and dedication to our safety. I also applaud the cabin crew for electing to work shorthanded (5 instead of 8) on the subsequent trip to JFK, and the special arrangements there for landing / connections.
    Things sometime do go wrong, but it is a tribute to Delta that your organization, training, and teamwork are evident along with your dedicated employees. Please thank every member of DL120 crew on my behalf. Thanks, Jack Gerke - Rochester, NY

    Jack Gerke-Delphi 2/26/11 5:36PM
  • I booked a flight on Feb 1, 2011 Flt. DL1602 from Las Vegas, Nv., to Atlanta, connecting to Flt. DL2310 from Atlanta to Portland, Me. I was scheduled to return on Feb.3, 2011 on Flt DL 2497, from Portland, Me. To Atlanta, connecting with DL1603 From Atlanta to Las Vegas, Nv.
    I departed on DL1602, and arrived in Atlanta, only to find out that the meeting in Portland had been cancelled due to weather, and the principals scheduled to atend could not get in. Consequently, I was forced to cancel the remainder of the flight to Portland, as well as the return, and rebook a flight back to Las Vegas that same day. One of your agents was able to book me on DL1903, but the only seat left on the plane was in first class.
    I asked this agent if she would be able to cancel the first flight and give me a refund toward the return flight to Las Vegas, and she said she could. The problem is that I never received a breakdown as to how much I paid for the return flight after cancelling the original flight, or how much of that cost was credited to the return flight. I need to know what the total amount of both transactions was for expense purposes.
    Ticket no. 006 7975801314 4, and 1314 0 This was the round trip flight numbers that I was forced to cancel.
    The return flight information was given to me in the form of a barcoded receipt with the DL1903 on itand flight infomation, but no ticket number.

    Please forward me the complete transaction and a breakdown of costs. Thankyou. Dale Darrough. 702 349-3574. Send info to ddar108@yahoo.com.

    Anonymous 2/23/11 3:39PM
  • Great flight attendants. The delays/rescheduling were the downfall of the entire trip.

    GautierFlash

    GautierFlash 2/23/11 10:18AM
  • Flight DL1704 Feb. 20th from Ft. Lauderdal to Detroit. I just want to praise the crew for a 5 STAR landing in a snow storm at 8:55pm. Gregory Meiers, Amanda Hartzler landed the plane better then on a normal day and the attendents Mary Lee Wartell, Margaret Narcisse, Steven Barrett Jr. and Carol Kramer gave the passengers excellent service also. Thank You, Ron Sy

    Ron Sy 2/23/11 9:29AM
  • Delta airlines Customer service in Honolulu Departure especially Sharon was very kind, and helpfull. Thank you for you good service! Only problem was change fee to another flight.

    Maverick 2/19/11 12:47AM
  • THIS WAS 2nd FLIGHT TO PHILLIPPINE WAS VERY GOOD, PILOT ONFORM US ABOUT WEATHER 2 HRS BEFORE WE TOUCH DOWN, MY FLIGHT WAS LATE LEAVING AND I WOULD LIKE TO THANK THE CAPT FOR THAT, REASON SOMETHING ON THE PLANE NEEDED TO BE REPAIR AND WOULD NOT LEAVE UNTIL IT WAS FIXS, THANKS CAPT.

    Anonymous 2/13/11 2:50AM
  • Thank you Delta Airlines

    I have been saving my Delta frequent flyer miles , I use my Delta American Express card for everything, gas, food, paying my bills ,etc. I saved up enough miles to take myself and my husband Michael to Rome for a long weekend in June. I had to call Delta Airlines reservations for three solid weeks to get my award tickets.

    The Delta Airline reservation agents were awesome. Its funny how you can connect with people over the phone after talking with them for hours on end. Many of the Delta reservation agents went above & beyond normal customer service. I wanted to thank them for their time & energy and let their supervisors know what a great job they are doing so I created this video and posted it on You Tube. and e-mailed it to them

    Its not professionally filmed, but it is sincere

    http://www.youtube.com/watch?v=7EgsxX8gWd4

    Robin

    Robin 2/11/11 12:27PM
  • I am writing to congratulate the wonderful flight attendant LEAH LEIGH on the flight from Narita to Detroit on Feb. 5, 2011. She was patient, pleasant, mature, helpful and much more. I would also like to commend her colleague Dany Hibner.

    Thank you for giving us such excellent service. We will return to Incheon, Korea from Detroit on Feb. 14 and very much hope to meet Ms. Leigh or others like her.

    Anonymous 2/9/11 5:12PM
  • My flight on 2/8/11 at Vegas airport was delayed. I was supposed to leave at 8 am. This meant I would not make my connection in SLC to go on to LWS. Both Robin and Patty (sorry I did not get last names) went out of their way to get me onto Alaska flights so I could get home in the late afternoon instead of at 10:40 at night. Since it is about 1 1/2 hour drive home that was a huge help and greatly appreciated. Thanks, Robin and Patty!

    cheryle 2/9/11 11:11AM
  • I would like to tell you how wonderful your agent at the gate in Sacramento, Ca. was. A month ago my husband and I were planning to take the l:00pm flight to Salt Lake City. The plane had mechinal problems and after a three hour wait we were told the nex5t flight would be too full and things looked grim. We were to leave the next morning for Mex. The gate agent told us not to dispare and he said the orginal plane was now fixed and had to be taken to Salt Lake. He went outside to the tarmac and talked to the crew who agreed to take us with them to Salt Lake, His humor (all cleared in first class) and willingness to assist us was wonderful. I found his naeme to be Terrence Parker #G47660. I was going to give him a kiss but d4ecided to report it instead since I am n4early 80 and it wouldn/t be very exciting. Thanks, Carol L. Jones 6041 Creekberry Way El Dorago Hills, 95760 (916) 939-4289

    Anonymous 2/6/11 3:43PM
  • WOW I cannot believe that I could of had such good luck, but everytime I fly I fly DELTA because they always take such good care of my stuff. I have also learned to be a grown-up and be responsible for knowing about everything that I can. I follow the rules and use my best manners when I deal with Delta employees. As a former travel agent, I understand Delta is running a business and there is useally a reason for everything they do. Be nice, educate yourself, and realize the number of passengers that are being serviced, things will go smoothly

    macaw mom 2/3/11 4:11PM
  • VERY GOOD SERVICE, TIMELY...NEED FREE FOOD AND SNACK FOR ALL KINDS OF FLIGHT...

    GOOGLE 2/2/11 8:04PM
  • On Jan 31,2011 my wife and I were helped to make reservations on a Delta flight to Spain. Melissa Huff out of the Seattle office, gave us excellent service including that we had been overcharged for one leg of our flight. She was kind, understanding ,helpful and knowledgeable. We wish to commend her excellent service and help she gave us. This note is written in appreciation. Delta should recognize her in some manner.

    Anonymous 2/2/11 3:12PM
  • DUE TO WEATHER, MY FLIGHT WAS CANCELLED, HAD "NO" TROUBLE RE-BOOKING. THANK YOU.

    MS.MNAILS 2/1/11 5:00PM
  • Due to the blizzard around Chicago area, had to reschedule flight. Was able to get a hold of somebody within 2 minutes using this number, and the whole thing took less than 10 minutes to reschedule for 6 people under 3 different reservations. Highly recommend if you need to change a flight with Delta.

    ArdaBey 2/1/11 10:15AM
  • Upon returning to Montana from a trip to the Mayo Clinic, I realized my cell phone was missing. I filed a report with Delta, not holding out much hope. Saturday morning I received a call that my phone had been found.
    What a relieve. Phone arrived, FedEx, Monday.

    Thank you. Delta's customer service was polite and helpful.

    Anonymous 1/25/11 2:33PM
  • I wish to convey my sincere appreciation and deep gratitude to one your ticket agents in Dallas Ms.Vernita Y. Hart who attended to my needs when I tried to rebook my bussiness class ticket from Dayton, Ohio to Lagos Nigeria on Saturday Jan 8. She was patient, courteous, genuinely concerned,listened to my deep needs and did everything possible to assit me to my satisfaction. She was a true representative of Delta Airline for which she should be commended. I have been with Delta for many years and I travel with Delta all the time and will continue to do so. Please convey my warm appreciation to Ms. Hart.

    Tolaadebonojo 1/10/11 2:01PM
  • Service and flight were fine, but my son's father died unexpectedly the day after Christmas so he had to get back to Ohio for the services and to help his grandmother. The price for his ticket was astronomical! Is there no compassion or humanity in the corporate world that you couldn't cut him a break on the ticket?

    Anonymous 1/4/11 8:17AM
  • Today (1/3/11), we flew on flight DL 2540 from Atlanta to Sacramento. One of the flight attendants deserves special attention and praise! The person is Diane Wilson DAL F/9. She went overboard , giving special attention to SEVERAL unaccompanied minors ! I am sure this resulted in a much easier flight for those children! I am sure their own mothers would not have given this level of service! Kudos to her!!!!!!!! BRAVO!!!!!!

    Anonymous 1/3/11 3:34PM
  • This was my children first time flying,and mines in about 20 years,however the attendants were friendly and asuring that everything would be fine,attendant Pam Hogg,kept checking on me,she would peek under my blanket that was over my head(,Yes I was a big baby,not a fan of flying)to make sure everything was fine,believe it or not, that help relaxed my nerves,so I am thanking her,and asking DELTA to keep up the good work,just maybe I would try this flying thing again,lol thanks soooo much...

    Anonymous 1/3/11 12:35PM
  • My husband became ill while we were changing planes in Cincinnati. I asked for help at one of the gates and Delta employee Laura Cook arrived to help us.
    She certainly went way beyond "the call of duty". Eventually my husband was taken to the hospital where he spent the next 3 and 1/2 days. She re-booked our flight a number of times and gave me a hotel voucher.
    Everyone should be as lucky as we were to receive such great help.
    Roi Anne Gearhart
    Sterling Anderson
    Eagle Grove, Iowa

    Anonymous 1/2/11 11:08AM
  • Lorraine was a gem.. Very helpful in re-booking my blizzard canceled flight.
    Delta is in deed fortunate to have such representives in it's employ.


    Michael D.Leonard

    Maine Mike 12/27/10 10:33AM
  • I am flying on Delta flight 2891 from Indianapolis to Salt Lake City. The cabin crew led by Cynthia Kobus is the most professional ans gracious group or flight attendants I have enbcountered in the last year. I fly about twice a week, and today from the woman who checked us in at the gate to this crew, your folks were exceptional. I asked Cynthia for her team's names: Gloria Gant and Lanie Taxairt. My wife and son are in 9C and 9E and I am in 1D. Service from all of them--particularly Cynthia is exceptional!
    William Jeffries
    Skymiles # 2048994186

    Anonymous 12/18/10 8:35AM
  • Our personal rating for Delta Airlines is excellent.

    My father past away this year in September and Delta did everything they could to assist us with flights at reasonable cost. I can't tell you enough about how they aided us. No other airline was able to, or willing to assist us like Delta did.

    Also, My husband and I flew to Sacramento, CA this fall. Delta again had the most reasonable flights bar none.

    I always thought that Delta would be the highest priced fares. They beat the other airlines in price by far. Granted we made our reservations early and were able to get better rates, but they still came in first place.

    And one last note, they were curtious and very efficient. We will always appreciate the fine service and understanding of Delta and its terrific personnel.

    Thank you Delta Airlines.

    Our Regards,

    Mr and Mrs Steward of Panama City Beach FL

    evebme2@yahoo.com 12/11/10 8:57PM
  • On December 3, 2010, while traveling with my wife and mother-in-law, we required the use of a wheelchair during a layover. While we were in Atlanta for a flight to Palm Beach Int'l, we had to fend for ourselves to find a wheelchair and to find our correct gate location (someone was supposed to have met us as we came off our flight).
    My mother-in-law (age 85) started to get agitated and verbal that we would miss our flight while in line for the security check. A Delta employee by the name of Livia Horvath came over to us after hearing her concerns and was extremely helpful in calming her down and assisting us in getting through security and to the appropriate gate on time.
    My wife and I were very appreciative of Ms. Horvath's initiative to make our travel experience more enjoyable and less stressful.
    I hope she is recognized for her efforts.

    Anonymous 12/7/10 8:28AM
  • I've made over 30 round trips to Germany in the past 5 years and Northwest/Delta have always provided great service. While the food leaves something to be desired, it isn't meant to be 5-star in coach. I will say that Northwest used to auto-upgrade to 1st class based on elite status (which Delta does not do) and the accomodations and meal in 1st class are much nicer.
    Coach seating is reasonable with enough room for a husky guy like myself. The planes with in-seat entertainment systems make a long-haul bearable. Flight attendants have always been cordial and responsive to polite requests.
    Northwest was always my favorite airline but Delta is doing a fair job of taking their place since the merger.

    Anonymous 11/12/10 1:05PM
  • I filed a claim on October 14, 2010. My luggage was damaged between LAX and SFO, and items were missing. The actual luggage was replaced the next day at the Oakland Airport on October 11, 2010; I received a check for the full amount of the missing items on November 8, 2010. I have no complaints about the service, only that I was unhappy that the candy that I purchased in Australia was not replaceable. And, that is minor.

    none 11/8/10 1:43PM
  • My son left for his station in Alaska yesterday. He is a member of the United States Army. I was touched that your company allowed them extra baggage. This was very helpful in his move. All through his 12 hour travel experiences he was helped by your staff ! He had only flown once before and had to make 5 changes from New Orleans to Alaska. Eventhough he is in the Army, he is still my baby and I appreciate everthing your staff did for him on his journey to his station. Thank you, Kay Levron

    Anonymous 11/3/10 1:42PM
  • Hi, M.y mom would like to thank delta for wonderful svcs, doing their flight, and for the wheel chair person(assisted). And a special thanks to flight attendence Evan & wife, on flight Dl2977 on Oct 30, 2010 on flight leaving Ohare at 10:10am to Atlanta and thanks for their friendliness, kindness, and courteousness. Thank you from Dorothy M. Hardy & Jewell M Davis.

    Mom Dot 11/2/10 12:07PM
  • I would like to extend my thanks to the crew of flight 2317 on oct 26 th from Detroit to Las Vegas.I have to say this was one of the best flihts i have ever taken.This flight had the most pleasent grew i have seen in a long time .Thank you Donna and crew i hope we fly together again.

    customerservicescoreboard.com 10/28/10 11:10AM
  • I just heard DL Hughley trashing airline service in general on Good Morning America. It reminded me that I should write and offer my most sincere congratulations and thanks for Delta's remarkably, consistently pleasant employees. I only fly 2-3 times per year but am always most pleased with your kind, efficient service. I deal with the public and know how hard it can be; some folks seem to take pride in pushing all the nasty buttons, and I know you get more of that than most folks.

    Thanks again. Delta will continue to be my runaway first choice when I fly.

    Anonymous 10/27/10 7:29AM
  • Delta: I arrive at JFK on 2 Oct. and presented an expired passport. Told that I could not fly to Tel Aviv, I freaked out, hyper-ventilated and generally fell apart. Keisha Rayside took control of the situation and me. She sat me down, sent Dexter for water and got Beverly T to keep an eye on me. My panic attack lasted more than an hour - I was hysterical, no other word for it, although, clearly, I'm not proud of this behavior. Through it all, Keisha remained calm, clear-headed and helpful, even as she handled her assigned duties. Somehow, with Keisha's kind assistance, I found my current passport, safely zipped in my fanny pack, made the flight, and had a wonderful time in Israel, Jordan and Egypt. Please PLEASE thank Keisha on my behalf and on behalf of Delta's reputation. Now the flight back on Air France...no Keisha to smooth out the bumps. Thank you Keisha and Dexter and Beverly. A monetary bonus would be nice, too...in the spirit of "raises not roses." That elderly panicked would-be traveler, Pat TK.

    Pat TK 10/21/10 12:02PM
  • i flew on delta on 10/02/10. this was the 2nd time i flew a week earlier iflew because i took a cruise. the employees were wonderful. they helped when i had to check in and were wonderful on the plane.i must have looked a little confused checking in on the check in machine and the staff came over to assist me without me asking. the stewartest were friendly and great. i wish my cruise line would have booked with you when going to our first destination

    Anonymous 10/14/10 3:09PM
  • Dear Delta,
    Applause, applause! The flight crew on my trip to Indianapolis on October 1, 2010 and on the return flight October 3, 2010 were absolutely wonderful.
    I had requested a wheelchair for the transfers since my sister had a knee injury and was unable to walk any distance. Everyone from the check-in desk to those meeting our flight for the connection were all very helpful and acted as though they really cared about her comfort.
    Thanks so much.

    gmakamson 10/13/10 3:57PM
  • Dear delta Airlines

    I was a passemger caught up in the general stike in Spain on September 29. I must say that the people at the counter that gave me the bad news that my flight and most where cancelled where vey helpful and did the best that they could in getting me out on that next fridaay.Delta put me up in this lavish hotel in Madrid with a voucher for breakfast, lunch and supper . i could not be more plesed with Deltas conduct. They paid for the flight to Barcelona for my flight home and I was told thaat this was a a special flight to get people home from the strike.

    Agian my thanks for your handiling of this nasty situation. And I talked to many people at my hotel that where equally pleased.

    Gary R Arends

    Anonymous 10/11/10 5:56PM
  • Flight 4367 Great pilot and crew tried sooo hard to get us of the ground hated to leave us on plane and waiting inside so long finally after his hard work and caring got us to Madison Seems like Detrot air port is the worsed to get out of always a problem but they really were nice thank God for a pilot and crew like them

    Anonymous 9/29/10 5:47AM
  • I used the number on this listing to contact a Delta agent and it "Worked". I was able to retrieve my missing voucher numbers to use on another flight. Thank you Delta for saving my marriage.

    Anonymous 9/14/10 6:00PM
  • On 13 Sept 2010 our flight was late in getting to Chicago and there by making us late in taking off. When we arrived in Atlanta, way………..late, the first sign I saw for our connecting flight said “now boarding”…. time to run. Much to my surprise we made it with minutes to spare. I had already given up on our bag getting on the flight with us but that was one of those things. As we were getting ready to leave my son looked out the window and said “ Daddy, I think they just put our bag on the plane” I had to laugh and said “Son, if they put our bag on this plane and it’s in Asheville when we get there I’m have to write somebody an attaboy” Well, here we are…….

    To the ground crew working 13 September 2010 Delta area, inbound flight from Chicago 2633 outbound flight 5430 to Asheville, time approximately 2015. Thank you very much for the job you do. Time was short and it would have been easy to say that, the extra effort means a lot and I just want to say “Thank you”

    dustytarkin@yahoo.com 9/14/10 2:52PM
  • Sept 3, 2010 The day before hurricane Earl hit NC. Resulted in a flight delay that would have cused me to miss connection for an important appointment in DC. Called Delta customer service and the agent was VERY helpful. She couldn't reschedule me on a DELTA flight but after only 5-6 minutes was able to put me on a direct flight via US Airways. Got to DC 2 hrs earlier than expected and the DELTA agent was super nice and helpful. This is why I prefer Delta.

    Anonymous 9/8/10 7:42AM
  • All of you guys are a bunch of complainers. The other airlines has all the same problems exept they do it more often. I cant belive all you take the time to sit and complaine but never take the time to praise when they do an excellent job witch is 99% of the time. Nobody is perfect but delta by far is the best airline

    Anonymous 8/17/10 3:19PM
  • Greetings,
    Just a quick note. I took a flight to Cincinnati this last week and I was very impressed with the flight attendents and pilots. The flight went very well but I had a problem with getting the transfer chair to get into the airplane and out of the plane. The employees made sure I was safe and I had a connection in Milwaukee to go to St.Paul/Mpls airport. The employees made sure I did not miss my connection because of the problem getting the transfer chair to help me get out of the plane. I am very impressed with them. Please keep them around and thanks alot.
    Claudia Fuglie
    Minneapolis, Minn

    Anonymous 7/7/10 2:30PM
  • I had occasion to contact your airlines regarding my airmiles. I was connected to Russell, a simply wonderful, knowledgable, person, who quickly solved my problem with transferring my airmiles. He is a credit to your airlines, and should be commended. See that personnel and R. Anderson, CEO is aware of this exceptional employee. People are quick to complain, but slow to compliment. This person deserves a raise. He is so very good at his job.

    Anonymous 7/6/10 9:51AM
  • Spoke to a lady customer service rep. today re. confirmation number and seat selection for my wife and myself for flights from Toronto to Barcelona via New York and return. I was most impressed with this young lady as she was very courteous, friendly and efficient. If I was still working and not retired I would hire her in a minute. Well done.

    Anonymous 4/28/10 12:41PM
  • I am very pleased with the customer service i received while booking my plane tickets!!

    The gal I talked to was MORE than courteous and helpful. Sooooo happy I chose Delta Airlines!

    Anonymous 4/21/10 1:30PM
  • This is a "thank you" to a very helpful attendant, Jean Napora, who went out of her way to retrieve a ring that had slipped of my finger during a long flight from Atlanta to Barcelona, March 4, 2010. The ring was of great sentimental value, gift from my deceased husband. Jean tried valiantly to grab it from beneath,then called a mechanic to dismantle the seat and I now have this treasure and am so very grateful to all who helped!!
    C. mattson

    Anonymous 4/9/10 6:00PM
  • Flew with Delta to Seattle received upgrades both ways. Crew was very friendly and helpful. I think that some of the people on this website shouldn't be allowed to use air travel. Half of the complaints on here have nothing to do with Delta. Take some personal responsibility.

    BillyBob 4/5/10 8:54AM
  • Delta is the Best! I love them, I have flown on them several times and they have never lost or stolen any of my items. I did once have a problem with my flight and I went to a help center in ATL. They were very helpful!

    Anonymous 3/21/10 4:10PM
  • I just called about a confirmation question, the representative I talked to was very helpful and pleasant. I've flown Delta before and am always pleased!!

    ccia 3/19/10 2:31PM
  • This morning I called 800-221-1212 and everything worked like a charm. They must have fixed their issues! I even got to speak with a representative who knew my reservation number without my having to enter it. It took no longer than 2 minutes from start to finish.

    drshapiro 3/18/10 8:45AM
  • I have flown on Delta hundreds of times and I have never had a major problem. They really do have amazing customer service, and it shows every flight. I have flown on this airline probably more than anyone else here so I know!

    Anonymous 3/15/10 9:25PM
  • In January 2010, I had booked a flight from BOS to MSP and then from MSN back to BOS. I had planned on taking a bus from Minneapolis to Madison. Due to the snowstorm in the Midwest, my bus was canceled, and I was stranded in Minneapolis. The lady working the desk that night, whose name I unfortunately forget, worked with me for 20 minutes until she got me a free spot on a flight from MSP back to BOS leaving on the same date as my original flight. She could've easily hung up on me or told me to solve my own problems, but she was a gem.

    Anonymous 3/12/10 1:29PM
  • I just wanted to pass on my thanks to one Delta Airlines employee. On March 2nd, 2010, I was flying out of Norfolk, VA on my way back to San Diego, CA. I'm in the military and had been attending a conference--I was traveling on orders and was eager to get home. I was scheduled to be on a Delta flight through Atlanta, but when I got to the gate (about an hour before the flight), one of your employees named Danielle, mentioned that bad weather had moved into Atlanta. I asked her if Delta had any other flights to San Diego that I could get on, and she said no, but, there was an American flight that left around the same time and went through Dallas. I called the DoD travel agency (SATO) and they changed my ticket to the American Airlines flight. Becuase of Danielle's help, I avoided potentially getting delayed in Atlanta due to the snow and made it home on time.
    By the way, when she found out that I had changed my ticket, she went out of her way to make sure that my one checked bag was transferred from Delta to American. She really went out of her way, and I am very grateful for her help.
    She should be congratulated, and you all should recognize what a gem she is.
    Thanks
    Prescott Wilson

    Anonymous 3/10/10 12:13PM
  • My husband and i flew from LAX to SYD on 10 Feb. 2010 in Business Class on Flight #17. Rick Hammrich, Liz Mosher, and Liz Kadelbach were outstanding in the service that they provided. It is such a long flight and they were professional and delightful throughout the entire flight. We appreciate their kindness. Kathryn Johnston

    Kathryn Johnston 3/4/10 11:45AM
  • I called the 800 number and it was merely 5 minutes and I had someone on the line. I gave her my name and as I was explaining my dilemma she had my name on the screen and gave me the information I needed. Thank you for allowing me to tell you what good service I got.

    Anonymous 2/25/10 9:01AM
  • Used a number different from the 800#.
    Very pleasant gentleman answered all questions and provided information needed.

    babe 2/19/10 9:34AM
  • I did not have any problem getting a hold of them and after I read all the comments I was worried. They were very nice and since I waigh about 290 I asked if I was going to be able to fly with out getting another ticket and they said yes. So we will see about that one. But the lady was great and very nice to me. Carol Smith from Tn.

    carol smith 2/17/10 2:03PM
  • I PLANNED TO GET TO LOGAN AIRPORT AT 4:30PM ON 2/16 FROM ALTANTA. WE ARRIVED AT PROVIDENCE INSTEAD DUE TO THE SNOW(FLIGHT 1860). LISA AND HER TEAM WERE REALLY HELPFUL. SHE IS CALM, SUPPORTIVE, PATIENT AND NICE TO EVERYBODY. UNFORTUNATELY, I DID NOT KNOW HER LAST NAME AND THE YOUNG MAN WHO ESCORTED US TO THE ARRANGED BUS. THEY WERE WONDERFUL. THIS IS MY FIRST TIME WITH FLIGHT PROBLEMS. LISA'S VOICE IS ESPECIALLY CALM, NICE AND CONTAGIOUS. I FELT SAFE AFTER I HEARD HER EXPLANATION OF WHAT HAPPENED AND WHAT THEY WOULD DO FOR US NEXT. I HAVE GOT ONE OF MY TWO BAGGAGE. LISA AND HER TEAM HELPED ME TO FINISH THE CLAIM. AT THE SAME TIME, 19 PASSENGERS WERE WAITING FOR ME IN FRONT OF OUR BUS TO BOSTON. WE SHOULD HAVE MORE EMPLOYEES AT THE AIRPORT LIKE LISA AND HER TEAM. MY WHOLE FAMILY REALLY APPRECIATE.

    Anonymous 2/17/10 5:08AM
  • Recently we flew Delta from Cancun to Atlanta, Georgia. When arriving in Atlanta we found out our flight to Columbus, Ohio was canceled. We were traveling with our two daughters and two grandchildren. Upon checking at the Delta Service desk we were told we would not get out until the next day (24 hours later). Panic set in because we wanted to get to Columbus yet that day. This is when the CSR, Rodney Brown, came to our rescue. He searched and worked diligently to get us home. He did! We were on a flight within the hour and then a connecting to Columbus from Cincinnati. Rodney did a wonderful job!! He was very pleasant, understanding, and patient with us. Our hats go off to Rodney Brown.

    Anonymous 2/16/10 5:09PM
  • I would like to pass on my compliments and appreciation for the great service my family and I received from your Check-In representative, Edmund Pascua. We flew on DL 17 on the 28th of Jan from LAX to Syd. My daughter was recovering from food poisoning and wasn't strong enough to stand behind the counter. Edmund suggested she take a seat whilst we were in the process of checking in ( weighing baggage, checking passports and documents and such). He even offered his apple to make sure my daughter had something to eat, and organised a wheelchair so she didnt have to walk that far. I was touched and impressed by the service Mr Pasuca delivered. H had a colleague next to him, Mr Jun Azali, who was equally friendly and polite. I never received such courteous service from United Airlines so it was a pleasant shock to receive this caring treatment. RRest assured, I will only fly on Delta whenever I go to the USA.Please let them know how much I appreciated their help and hopefully their respective Supervisors are aware of this, thanks.

    Anonymous 1/30/10 10:05PM
  • We arrived at Harrisburg, PA airport at midnight Sunday to find that our luggage was still in Atlanta. I feared the worse. No luggage on Monday, but Tuesday morning our doorbell rang with both bags delivered and in excellent condition.
    Thank you, Delta staff.

    Anonymous 1/12/10 10:47AM
  • My husband missed the only connecting flight in ATL to MLB bc of mechanical problems at TYS in Knoxville. Delta was nice in that they got him another flight to MCO, but with no connecting to MLB, where he was to meet his unit and report to Patrick AFB at 0600 this morning. Without the luxury to call and say "I'm going to be late, boss" Delta got him a travel voucher for a cab to go to his destination (Patrick AFB). Well the cabbie decided to get the most money out of all of it and would only take him south to MLB and then back north to PAFB!! And, in the process charged my husband $35 for the trip from MLB to PAFB! So, I called Delta to let them know this money grubbing taxi driver is a jerk and they are so nice they gave me a $100 travel voucher. It wasn't really their fault, but it was nice to know they cared that my poor hubby was stuck in 2 airports and a smelly cab for hours.

    keri.patty 12/29/09 7:47AM
  • I just called the customer representative number got through in a matter of minutes and the person on the other end was incredibly helpful. So have a good attitude and you will get good service.

    anon 12/28/09 6:27PM
  • Dl flight 17 you guys rock, customer service at its best.
    thank you.

    Anonymous 12/21/09 11:06PM
  • This review is not to bash on DL, but to tell about my stories about Dl, right now I am a silver medallion with DL, I have never had any problems with DL, not with customer service or bags.
    This year I flew LAX GIG LAX via ATL, LAX GUA, LAX CUN Via ATL, and not once I had a problem.
    I have read most of the review here,and I notice that some of the reviews here are due to not understand the rules DL have in place.
    If you cancel you tixs, tixs,and refund are not transferable, most cancellations of flights are due to equiptment movement, or poor loads, also weather at depart or destinaion.
    I never expect anything from DL so maybe thats why i never have a problem with them,I dont expect delta to be in the money losing business eiher.
    I am silver medallion, i fly more than 25k miles a year, and i dont pay for luggage at all. Bags fly free.PS I dont work for DELTA AIR LINES, maybe try UNITED AIRLINES, LOL.

    Anonymous 12/21/09 10:47PM
  • This is a complement! Please read!
    I traveled from Minneapolis to Richmond, Va last Sunday, December 13 on flight 1563. The flight before us was canceled and so our flight was very full. At the gate a baggage handler asked to check my small bag and my garment bag. I told him to tag it through to Richmond, VA.
    I arrived at Rcimond about 9pm and neither of these bags were there. I talked with Robin in baggage claim who was wonderful. Apparently the person in Mpls had not put my bags in the system so she could not track them but there was one flight left that night coming in from Atlanta and she would do her best to see that my bags were on that flight. She said she would call me at the hotel either way. She contacted baggage claim in Atlanta and talked with her supervisor. She called me at 1:30 am at my hotel to tell me the filght had come in and she had my bags. They arrived at my hotel at 5:30am!
    I beleive this was solely due to the extra efforts put in by Robin that night in the Richmond, VA baggage claim area. I hope there is some way she can be rewarded because her type of service is a breath of fresh air and makes it easy for me to choose Delta next time I have to fly. She was the best. Please convey again my appreciation for all her hard work!
    Thanks,
    David Cook

    Anonymous 12/17/09 7:56AM
  • My sincere gratitude to your flight attendants: Karen Laub & Lareen Miller. Karen is my idea of someone who understands what "customer service" is all about. They are professionals in all areas: attire, quick service with a smile,and took the time to answer questions about the area. Please extend a "job well done" to both of your employees. I certainly will try to fly "Delta" in the future!

    Flight 5807 on 11/21/09 - MDY to MSP. I was attending my daughter's soccer game - Oregon State University against Notre Dame (NCAA)final 16!

    Sincerely,
    Marie LeBlanc

    Marie LeBlanc 12/2/09 6:28PM
  • My husband and I had a very good experience with Delta. We discovered that we had booked a 9 pm flight instead of 9AM!! They were very helpful in getting us rebooked on a flight that was leaving in 45 minutes, as well as making sure our luggage arrived with us. They employees went above and beyond to help us and it was our mistake, not theirs. This was very refreshing since most of the joy has been taking out of flying anymore.

    Anonymous 11/11/09 1:55PM
  • Excellent personal service. However, your computer Inetnet system leaves much to be desired.

    Anonymous 11/9/09 3:00PM
  • I would like to thank two of Delta Airlines employees for the compassion and courtesy they showed my wife. Unfortuantely, my wife's father passed away unexpectedly in his hometown of Neiva, Colombia. Her flight was delayed due to mechanical problems. The two employees went way beyond the call of duty to make sure my wife arrived in Bogota, Colombia to attend her father's funeral. I was so taken by their dedication, I sent their supervisors personal e-mails recognizing them. I am truly grateful for these two employees.
    D.K.

    grateful 9/29/09 1:20PM
  • Recently had 4 Delta flights during an international trip. Happy to report all flights were on time, luggage handled correctly, and staff very courteous and helpful. Amazing to find that we're apparently the only ones ever to have this experience. Anyway, THANKS, DELTA!

    Jan

    Anonymous 9/20/09 6:54PM
  • The Lady named Gayle was very polite and helpful in every way. It's nice for a change.Great service. Thanks keith

    Keith Hicken 8/8/09 8:59PM
  • All depends on how answers the phone. Sometimes you get a good person usually you get a robot.

    Falls Church 8/5/09 12:53PM
  • Spoke to the most helpful and sweet customer service agent named Janeic. She priced tickets, advised me and looked up available seats. She was friendly and knowledgeable and a pleasure to talk to. She put my mind at ease and I am looking forward to a wonderful trip because of her. Thanks

    heidilkeller@hotmail.com 7/28/09 5:08PM
  • Your booking and reservation personnel, as well as your Sky Miles CSR, were very friendly, helpful and professional. They answered my questions satisfactorily and advised me well, as far as I know.

    rmhotfoot 7/14/09 11:50AM
  • This is a long overdue recognition of outstanding customer service I received as a passenger on a direct flight to Guatemala from Atlanta. After spending a week in Guatemala, we boarded our return flight to Atlanta, and I asked one of the attendents if they had found a Bible that I thought I must have left on board from our flight over the week before. She said she would check and reported that she was not able to find a Bible that had been recovered.

    Later, my husband was contacted by Pablo Bonifaz, the station manager in Guatemala who indicated that he would be in Atlanta in the future and would contact him with his hotel information if we were interested in claiming the Bible that was found. We followed up on his call, and found that they did recover my Bible. I really believed that I might never see it again (it is old but in a very nice leather carrying case) with personal memorablia in it).

    Needless to say, that I am not only grateful but think highly of the Delta employees who retrieved, stored and returned the Bible.

    Anonymous 6/17/09 7:53AM
  • I had a carry-on and because of Overcrowding they made me check it when I got to my hotel I realized they had stolen a brand new pair of sneakers from my luggage. When contact Delta it took me more than 30 minutes on hold before I got through to someone-but once I did she was very nics and helpful

    Nick 5/22/09 1:55PM
  • I recently left a carry on suitcase aboard a Delta flight. All the grond crew at my destination and the customer service staff at LaGuardia were gracious, efficient and effective. They had my reconnected with my bag in 6 hours thus preventing my trip from becoming very complicated and unpleasant.

    roberta 5/22/09 9:00AM
  • We would like for you to know how kind Mr. David E. Brown was to us, returning from Orlando to Atlanta on 5/17/09. My husband had put the wrong date in for our returning flight but had the proper Airplane number and our seat assignments, etc. on our reservations. We left on 5/14/09 and he put in by mistake that we were returning on 5/14 instead of 5/17. Mr. Brown was so patient in getting us on the proper flight as we were flying with my daughter and she was returning on the plane with us. We just greatly appreciated his kindness. We told him how grateful we were, but we think you should know how he impressed us with Delta. Thank you. Mr. and Mrs. David C. Hyde

    Anonymous 5/19/09 12:14PM
  • I was able to get a better international flight for my family by calling them directly (direct flight vs connections). The representative was very nice, helpful and patient with my many questions related to partner airline reward miles. I didn't have a very long wait on the phone either.

    Anonymous 4/26/09 8:30AM
  • I Screwed up ordering my ticket online and I was helped by Saltlake Customer Support to fix my screw up. I would like to say Thank you

    Mark-NY 4/2/09 8:11AM
  • To Whom It May Concern
    I would like to thank a special person named
    Aisha Manley ATL-28ANORTH PM shift. A more
    professional person I have never met on
    any airlines. She helped me and my husband to
    get a seat on standby She was very kind
    considerate and understanding to our needs.
    We need more professional people with a positive attitude and fairness as Aisha Manley. My travel date was March 14 Atlanta to Detroit flight no. 1290 time of departure
    was 9:35pm Thank you from the bottom of my
    heart for people likes Ms. Manley.
    Please see that the right person receives this comment
    Mary Brotherton/Everett Munoz
    Happy to have flown with Delta
    Thanks again MS Manley for a wonderful experience with Delta

    mary 3/15/09 5:03PM
  • During the hustle and bustle at SLC IAP on 23 Feb 09 my bag was sent to Denver rather than DFW. I would like to thank the baggage claim representative located at DFW, by the name of Linda for her painsaking effort in locating this bag and getting it shipped to DFW and delivered to my hotel in Fort Worth that same night. Linda was very diligent and went over and above to track this down and get it sent to DFW, many thanks to linda.

    Anonymous 2/27/09 12:25PM
  • Very seldom do you see employees go that extra mile to help a customer. One of your employees, flight attendant Margot Hodges-Tinner (563271) did it for me last Wednesday 2/18/09 on Flight 15 (FRA-ATL) and I would like to bring it to your attention.

    My wife and I were returning from a week long trade fair in Frankfurt like we have for the last 14 years, always traveling via Delta. During the fair, being extremely busy, I failed to properly acknowledge Valentines Day to my wife with either candy or flowers. On this return flight while my wife was napping across the aisle, I bought a box of Godiva chocolate off your cart from Ms.Hodges-Tinner. Commenting that it would be wonderful if the box could be gift wrapped as a belated Valentine gift, she volunteered to find something and brought it back beautifully wrapped in blue paper. When I mentioned that a card would be nice, she gave me a card and envelope from her personal stationery- wow!. Lastly, an idea crossed my mind that I could fashion a heart from the red Delta sleep eye cover to decorate the box, Margo went into action again and had it stapled.

    My wife was thrilled with the gift that wouldn't have been as special without Ms. Hodges-Tinner's help. We need more people in the world like her. Please let her know again how much I appreciated these little special things she did for me.

    Sincerely,

    Bob Kellermann

    Anonymous 2/23/09 4:30PM
  • I called 18002211212 today at 6:20 PM EST. Waited only one minute and rached a customer representative. Asked her how I could find reference to credit couchers I and my wife had lost. She spent about three minutes, searching, and found us our ref numbers, saving us our lost credit. I thanked her. It was 6:28 when I hung up.

    She was incredibly efficient, courteous and helpful.

    I wish I had jotted her name down for reference to the DELTA management.

    Thank you DELTA!

    Oktay 2/4/09 4:40PM
  • I want to commend Terrie Lewis, Tampa for reworking my husband's schedule today. She was patient and efficient. I think she should receive some form of Employee Recognition and please let her know about my comments.

    Thank you

    Anonymous 2/4/09 1:31PM
  • My family and I went on a cruise December 14th and had experienced some difficulty in collecting our one bag for one of us. His bag was all he was going to have for the whole cruise (7 days)! All he had was all he was wearing which was sweats! We were in a panic at the LAX, knowing we had to board the ship by 3pm and the doors were closing at 4pm sharp. A manager by the name of Christie M., at LAX Delta customer service was a Godsend!!!! She called the port to let them know of the only bag belonging to a customer, was going to be late, because of it missing the flight we were all on. They agreed to wait another 25 minutes. Christie then contacted a delivery service they use and they supposedly were going to be able to pick up the bag off the carasel and bring it to the port to board the ship and be delivered to us. She assured us it would be fine and to not worry and enjoy our vacation. Our bag did show up at our room. When I was able to check my phone messages I was astonished to hear that Christie went OVER and BEYOND her duties to make our trip the best ever....chaos-free!! She found out the the delivery service was not going to be able to make the time constrictions, so Christie herself, found the bag, loaded it into her own personal vehicle and brought it 20 miles to the port and delivered it to our ship!!!!!!!!!! I am in awe of the woman. You are VERY fortunate to have such a loyal, caring, and understanding employee! She deserves a huge raise! Please let her know that she saved our trip....and it was an AWESOME one! THANK YOU CHRISTIE M.!!!!!
    ~Deanne Wachtler

    Anonymous 1/15/09 9:46AM
  • Good Afternoon, My husband John and I are frequent flyers with Delta and have enjoyed many GREAT flights. On Dec. 29,2008 we traveled from Pensacola on Flight 1769. The entire crew were very professional and demonstrated outstanding attitudes. I always intend to send a comment but I often get sidetracked with daily chores. I made up my mind to make you aware of the great service we received on that flight and several other flights. Hope to enjoy many more flights with your airline. sincerely Mary Cunningham Pace Fl.

    funnyface1@bellsouth.net 1/8/09 1:18PM
  • On 12/31/08 I was listed as a non-rev to travel with my daughter, a Delta flight attendant from Atlanta to Portland, OR. Even though my status had been upgraded I did not get a seat on that flight, the only one out for the rest of the day. Another Delta flight attendant who was also unable to be seated on the flight, Ms Gona Park #956451, assisted me to get on another Delta flight to SLC where we attempted to catch the SLC to PDX flight which had already departed. She then went to the lounge and downloaded the next-day's flights. The following morning we both took the first flight out and she directed me to Portland's light rail for my transportation to Portland's city center where my daughter met me. I was deeply disappointed not to have been seated on the direct flight from ATL to PDX but Ms. Park's empathy and willingness to assist me to do the next best thing is a great reflection on Delta service. Initially Ms Park wasn't even aware that I was Delta family and she was still ready to help. Please see that my letter goes in her commendation file.
    Thank you.

    Carol Griffin 1/4/09 1:41PM
  • Delta needs to provide cash awards to two Delta women employees working the counter at the departure gate at BMI (Bloomington-Normal, Illinois airport)on December 27, 2008. These employees were exemplary in accomodating the needs of passengers scheduled on flight 5593 to Atlanta, GA during numerous weather delays throughout the day. Though these delays screwed my holiday plans and required me to stay overnight at the Atlanta airport, these Delta employees did everything in their power to find flights for me and others who missed their connections in Atlanta. They set me up in first class on a flight scheduled to leave Atlanta the next morning. I needed this break to calm down over the delays and the miserable stay overnight at the Atlanta airport. Their positive and friendly attitude improved my unpleasent experience considerably. They deserve a holiday cash award!!! Delta can be proud to have employees like this interacting with the public....dan haas

    Anonymous 12/28/08 1:56PM
  • I FIND THAT THE CUSTOMER SERVICE WAS EXTREMELY KNOWLEDGIBLE AS WELL AS THOROUGH.

    Anonymous 12/10/08 1:51PM
  • I just wanted to commend Dionne who was working friday am, 12/5/08 at the Atlanta Airport. My son had to pick up his ticket after graduation from OCS at Fort Benning, Ga to fly into Fort Leonard Wood, MO. Dionne was very helpful and also was able to change my brother and my tickets to an earlier flight. I felt she went out her way to help us and I just wanted to say thankyou! Service like this is unfortunately rare in this day and age, and I felt she was a wonderful representative for your company.
    Sincerely,
    Anne Zeigler
    3516 Graydon Road
    Felton, PA 17322

    Anonymous 12/9/08 11:18AM
  • I would like to compliment Necia Harris, a ticket agent at the SLC airport who went above and beyond normal customer service to help me work out some complications with my Delta Airlines flight to NYC on October 26. She was friendly, kind, extremely patient and didn't quit until she had my reservation put back together and had assured me I would have a seat to NYC and a seat back to SLC one week later. I left SLC feeling very well taken care of, grateful to be flying on Delta and especially grateful to have been helped at the ticket counter by Necia Harris! Please express my gratitude to her.

    Anonymous 11/10/08 10:06PM
  • I would like to report to you that I had such a delightful time yesterday (June 22) making reservation for a trip from Salt Lake City to Copenhagen and returning to Salt Lake. Jessica Wiley was the contact and I was so pleased with the manner in which she worked with me, being courteous, speaking graciously, answering my questions and planning my trip according to my needs, and being so polite in her remarks, and making the time I spent with her so happy and friendly. I have to say I have not met anyone like her over the phone to make reservations through Delta. She made me feel that I was an important person and I just felt that she was a friend that wanted to be of help to me. I wish that I could call her whenever I needed reservations to make through Delta which I mentioned to her, but I know that it was just my luck to have had her help me plan my trip yesterday. I do want you to know that Jessica Wiley is a person who delights people in making reservations through Delta. I hope that you will let her know of my experience with her and hopefully I will find more Jessica's in my future trips with Delta. I asked Jessica where her office was and she said that it is in Atlanta. As I leave on my trip to Copenhagen, I will be grateful to Jessica for her time that she spent with me in planning this trip. Thanks for having her with Delta.
    Sincerely,
    Chieko Okazaki
    Salt Lake City, Utah

    Anonymous 6/23/08 5:39AM
  • Submit your comment >>
  • I work for delta airlines at JFK, i gotta tell u people Delta is really sucks. Manangers, corpus security, supervisors abusing people everyday and they don't care who works and who doesnt work. All u have to do is dont be late. Supervisors stealing over time hours and gettting a lot of delta rewards. Also, Human Resource and Equal Oportunity never help nobody, they just help they friends and they never investigate nobody. On September and October of  2011 delta fired a lot of people for buddy passes. Only one person sold buddy passes when he was not suppost to sell it but Delta fired like 80 people. None of them came back to work eventhough some of them were innocent. I have couple of friends very hard workers but got fired and delta never gave them the chance to come back. So, Delta really sucks and they really need a UNION.

    Hector 11/23/11 1:16AM

  • I am a Travel Agent.. yes you better fly another carrier, we see A LOT of complaints and rude attitude by Delta.. it seems there is no service quality supervisor enforced by the company.. it´s the same for us.. when a client has an issue we contact them and they ask us to let the customer deal with airport staff and bye.. We can see that´s not happening with other carriers.. it is so strange that Air France is doing business so close with Delta and they do have a very different quality.. I think Air France is much better carrier and doing business with Delta will affect their image instead of hellp them.. Delta and KLM are both "very" bad carriers.. unfortunately..

    Travel Agent 10/9/11 11:47AM



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