Delta Airlines Customer Service

I got dropped off for scheduled flight to Buffalo from LaGuardia. I checked in online earlier in the day. I went to check in at the airport and agent said flight was cancelled. I checked my phone and did not get any notice. I asked the agent, "what am I going to do" she replied and said I was "being Nasty." They did rebook me for another flight next day at another airport Kennedy. The next day I did get a notice that the rescheduled flight was cancelled. No offer of resolution. I am missing two days of work and got stuck at the airport the first cancellation. We'll see what happens tomorrow but man, it is costing me money and grief. Thanks a lot Delta.

Delta flight attendant are so horrible. I asked for help and then she said she couldn't because it's liability. Then I watched two of them at the back on their phones. They are not directing anything. Just keeping to theirselves and not guiding. They came to play instead of work. If you want to know my flight San Antonio to Minneapolis at 6:25am flight.

Delta pilots are the best! As my husband and I were entering the plane on Delta flight 2262 on August 19, 2023, I felt my earring hit my shoulder. As I began to search for it the gentleman in front of us said that he saw it drop through the space between the jetway and the airplane. I was so disappointed, as they were not inexpensive, and one of my favorites but mentally I wrote it off as loss. Once we were seated my husband let me know that he mentioned it to the flight attendant. She told him that she would see what she could do. A very few minutes later she brought my earring to me. Apparently both pilots, Chris and Josh both took time out from their busy preflight check to go down and successfully look for my earring. The behavior of this team is what I call above and beyond their calling. I am sorry that I did not get the name of the flight attendant but all three Delta employees deserve a big Pat on the back from the company for a job well done.

Delta will send you hundreds of SPAM emails but won't send you one email reminder that your voucher/eCredit is expiring!

We flew with a group of France on Delta out of Orlando. The flight was supposed to go from Orlando to Atlanta to Venice. Instead, we were delayed in Orlando arrived to Atlanta late and rerouted to Paris and then on to Venice. Our group the booked the same flights so we were all together was all separated. By the time we finally got to Venice our bags were no longer available to any of us. One party finally received theirs before we boarded our cruise ship. My bag however was in Boston and were told it was up to the airlines as to when they would ship it to us. We asked that it just be sent back to our home address and hoped it would be there when we got home. Somewhere during the cruise we were informed that the bags were back in Atlanta. From there one bag went back to Orlando while the other one was sent to Venice to be sent to Athens to meet a cruise ship we were no longer on. When we reached our home destination in Orlando we were able to retrieve one bag but are still missing a bag. Since being home we have called every single day to inquire about our luggage. Some days all we get is sorry we don't know where your bag is and sometimes we have representatives that are more helpful but at this point (2 1/2 weeks later) we still have no answers as to where our bag is. Deltas response was to give us 5000 sky miles, which we will not use because after all of this we will never fly Delta again. I'm at the point that I am ready to get an attorney to see what other options we have. We have followed all guidelines and done everything asked and required and are getting nowhere. And all of this doesn't even include all of the negative nasty employees that we have encountered. Someone needs to do something!

Worst service ever
My flight was canceled, full of lies, first the weather then a mechanical problem, then no crew, after 8 hours at the St.louis airport today July 16 (flight to La Guardia) the lady in the counter decided to call the police because I wanted to talk to another agent.
This is what happens with these airlines, everything is their fault, but the passengers are the bad people. We see this all the time in videos, this is how they solve the problem, with the police, they are incapable of solving anything and giving people solutions. Look, this is a job, if you can handle people do something different, but this lady was in her chair like a queen smiling like nothing happened, after 8 hour of waiting what do you expect from passengers ?

Come on
What a disgrace

Had question regarding seat assignments. Reservation had one set of seats and boarding pass another. Unable to reach Delta for clarification on morning of flight. Outbound flight late getting out due to weather which is understandable. Missed connecting flight. Gate was closed and no agent anywhere in sight st scheduled departure time. Completed complaint form. Took about six weeks to receive a response which did not address issue.

Delta has brought me to tears twice now when I've come to pick up my unaccompanied minor. Treat me like trash, don't want to let me meet my child at the gate. I pay $300 extra for this service. I'm highly disappointed. Will do everything in my power to avoid booking delta ever again.

Worst check in 1 person running check in " Isabel " who was slow and dont care with so much disrespect for 100 people is joke which cost at least 22 people to miss there flight, never fly delta,agaian the blame tsa but in reality its was Delta slow ass service im done with delta airlines for ever fucc them especially Billings montana airport people. Thanks forscrewing up my vacation costing me $800. jerk offs at Billings they all should be fired there i will never ever fly to billings montana if those peopl work there anymore and red coat not even here take your complaint "Michelle

On August 8 I was flying San Francisco to Atlanta when I got off the plane in Atlanta I was suppose to have wheelchair when I told the attendant at the booth he was going to call someone then I said my next flight is close to boarding he looked at my ticket and said I should walk because It wasn't far like five minutes he said i was so upset I just started walking thank god I found a worker with a wheelchair and came and took me to me gate I just made when they were boarding I have heath issues and not able to walk that far I was not happy

Everything was terrible lies laughter at our frustration DO YOUR SELF A FAVOR AND BOOK A BETTER AIRLINE

Just spent 3 hours on hold to correct Delta's error. They simply SUCK. Avoid Delta like the plague.

Don't use their text option for service because their phone wait times are 2 hours. The people doing text customer service are handling multiple customers at once and send wrong itineraries, take 30 minutes or more to get back to ask you the same information you already gave them in earlier text! So sad Delta has devolved into such a terrible service provider.

Sad to say that Delta isn't alone with their poor customer service. Today I realized that I would get to my destination too late to pick up my dogs... I wanted to move a first class ticket on a 3 PM flight to any class in a noon flight. I first tried online... the Delta site said that a flight change needed to be handled on the phone. I called the number listed -- and the wait for an agent was 3 HOURS. That was understandable a year or two ago, in the midst of COVID panic, but now that flights cost 3 times more than they did then, one would think that hiring customer service agents would be a priority. Speaking of priority, it shouldn't matter but I've had my 'sky priority' membership for over 25 years.
So I go to the airport, to the gate where the flight from LGA to MKE was in the boarding process. Great! Nobody is at the counter, where TWO attendants are standing, one who is talking on the phone and laughing. I ask the other one if I can get on the flight, changing my full cost, first class ticket to any seat in the plane. She says 'I don't know. You have to ask that person', pointing to the gate for a flight to Bangor Maine, where one person was in front of a line of 10 people. I walked over to the line but it was clear I'd never make it in time. I walked back to a Delta service counter -- a huge line with two agents behind the counter. My wife they tried to speak to the agent at the MKE gate, and she waved her away and said 'too late!' No 'sorry, we can't now' or 'let me see what I can do'. I had looked on the app saw that there were seats available - even two in first class.

I used to always insist on Delta for any flight. They are just as bad as the worst airlines out there -- even for long-time customers who are willing to pay for a fully refundable ticket. And their flight attendants complain about 'respect'?

Going down the drain quickly. Smallest seat space of all majors, flight attendants that feel privileged, almost always packed planes that are constantly late or canceled, and for the frequent flyers, an upgrade system that sucks. Hidden issues, and upgrades to middle seats common. An airline that doesn't seem to care.

My last experience with Delta was the worst...Delta knew my flight was not leaving Sarasota on time.The flight earlier passengers had been sitting there 10 hours...so I knew our flight would be delayed.I received no text from Delta as they let me sit at the airport until late at night..finally got to Atlanta but my connecting flight had already left because of your delay. Suck in Atlanta all night no available hotel rooms you let senior citizens sleep in an airport all night.Then you proceed to tell me I won't get home until Monday. I finally got someone to help me get on a flight at 9:00 on the 20. They gave me a 100.00 voucher for future flight and a 15:00 voucher for food which will buy one cup of coffee in an airport.The clerk at the customer service took abuse all evening from ever Person there. I did not give her any griefs ....but Delta airline should have provided me with better information as you knew flights were going to be canceled.You can not leave senior citizens freezing and hungry at an Airport overnight as no restaurants were open late at night! People pay more and expect more from Delta Airlines!

Trying to resolve an issue with customer service is not only incredibly frustrating, but likely a fruitless effort. It took over two hours for me to get with two agents and to only have NO resolution. They are NOT customer service agents. They are script readers who will throw down the Delta hammer. None of the three agents I connected with on one issue bothered to read the notes from the former agent, didn't bother to read what my comments were and then would only repeat the same script line to me over and over. Never was a solution offered. Never was an attempt to bring the issue to a fair resolution. It was "well, that's how it is". And now we're out $300 during yet another covid shut down situation. Fly Southwest if you have the option, at least they pretend to care about their customers.

As well meaning as it may be. Your human resources department really needs to change the format of its rejections letters. No one likes to receive a letter saying "Even though it wasn't you, we wanted you to be the first to know we've hired someone for the position you wanted".. In what world is this kind or fair? How is it right to say, can we still stay in touch?? This is probably the tackiest rejection letter I've ever seen. In all actuality, it looks as though someone who has a high school cliche view of life came up with this letter instead of an educated, mature adult:

My international flight was cancelled. Message desk told me to call Reservations. Six hours on hold today!!!! Three times I was on the phone for two hours and then they dropped my call. I'm changing my FF and I'm going to criticize Delta on every site possible.

After two days waiting someone to answer my phone call nobody did and almost 5 hours texting to book my ticket it took them almost five hours to text me back and fort nobody could book my ticket because maybe I did have credit with them and they let me book my ticket how fraud they are I am heartbroken old woman they did not help me with my ticket how bad they are so my money is not recounting my money neither booking my ticket I should complain on news maybe if they don't care of my problem.

On Nov 14th I had a 8:35 flight from DTW to MSY. I had to wait for a wheelchair worker far to long, and then an angel appeared Shanese Slater wheelchair worker said You are not going to miss your flight and away we went. I am a senior and very weak. She helped me and yes we got there in time she wheeled me right up to the plane. I was so worried but Shanese went beyond to help me get to the plane. She was an angel and I will always be grateful for her fine service. She was a 10 You need more people like her. I don't know how to fill out the rest of survey

Flight for pet arrived 3:14 into Bradley. I was at the cargo area early about 3:00 pm. I was told it would be at least 1hour after the flight landed that I would receive my pet. I came back 3:50 pm. The door was locked and a sign that read she would be back soon. I waited until almost 4:30 pm along with several other customers outside in the cold. When I received my pet there was no food or water in container. I had to have one of the warehouse guys cut the zip ties so I could provide some water. Therefore, I feel it was a bad experience.

Folks at the Delta check in here at Eugene airport are terrible. At least they have been this morning. Rude. Uninformed. Poorly trained on her system. A girl with nose rings told me I should just carry my check in bags on. I'm in a full leg brace and can barely handle a backpack.Team here has little to no clue of flight departures. Another customer asked the same lady that was rude to me at the check in counter if we had a plane... the Delta employee shrugged. Her answer was a shrug. This flight was supposed to board at 4:40 am. It's now 9:11 am and I'm wondering why I have chosen to fly with Delta. Period. Worst service I've ever had. Absolutely worst treatment I've ever had at an airport. Here in Eugene???????? This is completely unacceptable. Furthermore, this same employee seems to have a different form of customer service for various genders. Very unappealing. Unsettling. Frankly, I don't feel safe flying with Delta at this moment but I have no choice.

Was bumped out of first class to main cabin due to a change in aircraft. Bought the tickets 11 months ago. Actually first person to book first class. Do believe that we were the ones chosen because we purchased the tickets confirmed for less so not as expensive as others and not a mediallon member. Kim in customer service was VERY condescending. Told me she changed the seats so my husband and I could at least sit together. As I am about to board the plane we are NOT sitting together. Told her I may post this whole mess on social media and she said whatever you want to do ma'am. A terrible terrible experience. Got a voucher for $200 for another flight. Would rather have a gift card. Not looking to book another delta flight at this point. Then got 4 drink vouchers. Should have been for lunch since I thought I was getting a lunch in first class. Just awful. I understand people got bumped but handled terribly. Should have asked for Volunteers like they do for main cabin.

I arrived here at delta at 8:30 this morning in hopes to leave 10:15 went airplanes took off without me due to the handicapped people took there time about get out there to make our flight.Im very MAD because, I ask the lady couple of times about getting to area I needed to be she smart asking I mite not make my fight. I'm stage 3Cancer free now with over coming 13 weeks of chemo stand is hard for along with nerve damage I have.my daughter book flight on Lihue 53 min. Not have to until 3:05

In the confusion of this week's delays and cancelations, we were assisted by two excellent gate attendants. They were Vincent and Elizabeth at the Richmond Airport. They did their best to help every passenger and remained calm and friendly. They ought to be commended.

Hello,

Just wanted to share my experience here today, let me start by saying I have been flying Delta for numerous years without any issues. Delta Airlines has been my preferred choice because of little or no issues. Well today it has been a bit overwhelming given the departure time was supposed to be 341 leaving Boston Logan to FLL. With that said we have been delayed and still sitting on a hot plane , with no complementary beverages or anything to assist passengers with some comfort. The captain was very apologetic and rightfully so , given he's not at fault for a mechanical fuel issue. I would expect Delta Aiirlines to meet travelers demand and expectation in situations like this is to offer some incentives for passengers and also Delta needs to be more accountable with the deteriorating services

I flew from DFW to DTR on flt 1169 on 11/22 (7:35 departure from DFW). Upon getting on the plane I realized my Kindle Fire must have slipped out of my carry on bag. I asked Carrine if she could check for me, please. Shortly thereafter she brought my Kindle to me. She went out of her way to give me a great customer experience - and she did a great job on the flight. Thank you for having such an outstanding employee in your ranks. I cannot thank her enough for alleviating stress and making my journey unforgettable, in a very positive way!

My husband book a flight for me on delta on august 6th. I needed a wheelchair Because I'm scheduled for knee replacement. Shanese Slater was the wheelchair worker that took me to my gate. She was very kind and helpful. Thanks Shanese for a great ride!!

Shanese Slater wheelchair worker: Se was great, caring, & a quick worker. Thank you, Shanese!

My sister needed a wheelchair in Detroit, we were coming in from Cabo Mexico. If it wasn't for Moeez Malik, we would have never made it to TSA on time as they were closing and it would required so much extra time.

He was great to be around after a long flight. I can't thank him enough or we would have missed our plane to Wisconsin. That was a late night flight and we would have had to stay over in Detroit.

My sister had pain in her leg, we were very happy to get home. THANK YOU~ Moeez Malik

My husband & I landed at DTW and I was greeted immediately by a young man with my wheelchair. His name was Moeez Malik. I was very tired from being up since 3:15 am, Scottish time, then flying from Aberdeen to Amsterdam, connecting with a Delta flight to DTW. But Moeez made me feel so well taken care of that my fatigue vanished as we chatted away. He made sure that our luggage was picked up quickly and efficiently, passed us through immigration, and dropped me off near the exit so that my husband could retrieve our car. Moeez was unfailingly cheerful and eager to help us in anyway he could. I was most grateful for his assistance and Delta is lucky to have such a wonderful employee. Thank you, Moeez!

I needed wheelchair service at DTW and was extremely pleased with the young man who assisted me. His name was Omar, and he was very friendly, enthusiastic and polite. Our conversation was non-stop. A very delightful young man.

We used the handicap service for the first time today. The way the handicap desk was set up was great! We had a woman named Rachel as our guide and she was so kind, helpful, and understanding. She got us thru security with ease, took us to the delta club, met us back at the delta club to take us to the gate. If I could, I will ask to have her the next time we go through the airport. Thank you Delta

We are at gate 30, waiting for our flight but already are counting this as one of the nicest flights we have ever been on! I recently had knee surgery and needed a chair. We were just in sight of the desks when an escort named CJ came up, asked us what we needed and said, " Dont worry, I gotcha." And boy did she! CJ took over, kindly looking out for our every need efore we even asked. She chatted delightfully the entire time, and it was so much fun we wished we had an extra ticket to take her with us! I just can't say enough about her, except youkeepher! She is a jewel!

We were most pleased with the efficient and friendly service provided by Dale when we switched from terminal C to A yesterday afternoon. Dale is an excellent representative of Delta service.
Ellen and George Leroi

I wish to thank Delta for the excellent wheelchair service that I needed in the Detroit and Salt Lake City airports for my recent trip. I had told them at the gate when I left from EVV airport that I would need help to my destination and also on my return trip. The wheel chairs were there waiting for me at each airport. Every attendant was polite and pleasant and totally helpful. They were excellent. Thank you so much for this service. It makes traveling possible for those of us with health issues.
Joan Keck, Evansville IN

Ellisa Blackmon-Todd is a wonderful young lady who assisted my 80 year-old momma with wheel-chair service during a layover at the Detroit Terminal. She took us straight to customer service, waited patiently while they sorted out our delay issue, then with care delivered us at the correct gate. Exactly what was required, but with her gentle, caring attitude...a very frustrating situation was transformed into a delightful interaction. She offered to help us later if we needed it also. She is a treasure, so as her employer, please treat her as such. Thank you, ELLISA! :)

I've had occasion during the past year to use wheelchair services to my gate and my experience has been just excellent. Every one of the contracted people has been very helpful and pleasant and hard working. It's become a lovely way to start off and end my travels! Rema Elsuyed was the most recent helper and, like her colleagues, she was just great. Also, Delta is very dependable in honoring my wheelchair requests. It's a service that's really appreciated.

I am traveling with my wife and mother in-law who required a wheelchair to take her to the gate. A young man by the name of Emad helped her with the wheelchair. He was the most pleasant and caring person, with a great sense of humor. If you have an â employee of the month, I would nominate Emad.

We needed wheelchairs in the airport at Detroit airport. these three young men, Moecz Malik,Ahmad Hesqzy,and Muhumgmad Eighi picked us up. We had the best service that I have ever had at an airport. They were courteous and so well informed about how to motivate through the airport. So happy we were lucky enough to get these young guys.

We had excellent help with the wheelchair we needed for my husband on a recent trip. Our person was Ruhul Amin. He as well as all the personnel at the desk when we arrived at DTW were great!! Keep up the good work!!

This email is to acknowledge exemplary service by Arie Jackson. She assisted me yesterday via wheelchair service. She is a lovely young lady. Sweet, helpful and friendly.
Delta is lucky to have her in their employees.

We recently flew on Delta through the Detroit airport. It was our first experience with Delta and that particular airport. My husband and I both requested wheelchair assistance as we have mobility issues. We were treated with the utmost respect on all our flights. We were met as we deplaned in Detroit by Maleek and Dominick, who guided us through the airport to our next gate. We never could have managed without their capable assistance. They were polite and friendly and should be commended for their wonderful service. We also appreciated the wonderful help given to us by desk clerk Lynn at Gate B1 and Natalie, our flight attendant on our trip from DTW to ATW. All of these experiences happened on June 14. We look forward to flying Delta again and again!

Thank you Griffin Knight you sure need more people like him he was great and helped my daughter in out of wheelchair and talked to me as I was keeping told me about walking sidewalk as this was my first time on an airplane sure made my aniexty better .plus he made sure I was there. Trip back was totally different

On Feb 22nd the wife and I flew into the Detroit airport. We got off at our gate noly to find our connecting flight was on the other side of the air port. My wife can not walk very far with out being in a lot of pain. That is when a saw a young man with a wheel chair. I asked if he could help and he was so nice and ready to help both of us. I believe his name is Hicham. Please let him know how grateful we both were for his kindness and help.

I want to send a huge thank you to one of your employees! His name is Seraj and he was extremely helpful in getting me to my gate in time. I was sure I was going to miss my flight and he assured me that we could make it on time in the wheelchair. when I thanked him and told him he did a great job.....he said it was his second day of working....a great asset to your airport and company............Mary Hamlin the flight was Fri. Dec 30 to Elmira

Anonymous reply: I want to sincerely thank the young gentleman upon arrival from PHX to DTW on 10/19/2016. He was so accommodating in moving me from one location to another in a wheelchair. He was right there when we de-planed. He was kind and took me everywhere I had to go with a positive attitude. This is the first time I have had to use a wheelchair. He made both my wife and I very comfortable. This includes moving our luggage.
Sincerely,
Anonymous

I fly almost 200,000 miles a year, mainly with Delta. I choose them because of their consistent on-time performance and soft product. I've read LOTS of rants of people complaining about refunds, missed flights and delays. Delta has taken a lot of time and effort to clearly outline all policies on delta.com and also has been very willing to re-book (with and without fees depending on situation) on missed flights/re-bookings.



I have flown dozens of airlines throughout the world and Delta is considered my "go to" airline for on-time, consistent performance. I blog of my travels on

The gentleman who pushed my wheelchair was very nice, helpful and professional. We were very pleased with his service.

Okay first of all, its DELTA AIR LINES. Three words. Not Delta Airlines... You have it spelled wrong on this website.

And Delta is the best airline out there. We are making serious strives to improve customer service and the experience for the passenger. We have won several awards for our technology offered on board and to passengers such as our electronic smartphone boarding passes, our iPhone app, on-board wifi, and live tv.

In an industry where the other big carriers are dealing with a huge merger (United/Continental) and bankruptcy (American) we are an airline that is committed to changing for the better and becoming the best choice for everyone.

I work for delta airlines at JFK, i gotta tell u people Delta is really sucks. Manangers, corpus security, supervisors abusing people everyday and they don't care who works and who doesnt work. All u have to do is dont be late. Supervisors stealing over time hours and gettting a lot of delta rewards. Also, Human Resource and Equal Oportunity never help nobody, they just help they friends and they never investigate nobody. On September and October of  2011 delta fired a lot of people for buddy passes. Only one person sold buddy passes when he was not suppost to sell it but Delta fired like 80 people. None of them came back to work eventhough some of them were innocent. I have couple of friends very hard workers but got fired and delta never gave them the chance to come back. So, Delta really sucks and they really need a UNION.

I am a Travel Agent.. yes you better fly another carrier, we see A LOT of complaints and rude attitude by Delta.. it seems there is no service quality supervisor enforced by the company.. it´s the same for us.. when a client has an issue we contact them and they ask us to let the customer deal with airport staff and bye.. We can see that´s not happening with other carriers.. it is so strange that Air France is doing business so close with Delta and they do have a very different quality.. I think Air France is much better carrier and doing business with Delta will affect their image instead of hellp them.. Delta and KLM are both "very" bad carriers.. unfortunately..