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Delta Airlines

Customer Service Ratings and Comments

Delta Airlines is ranked #119 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 42.78 out of a possible 200. This score rates Delta Airlines customer service and customer support as Disappointing.

NEGATIVE Comments

362 Negative Comments out of 416 Total Comments is 87.02%.

POSITIVE Comments

54 Positive Comments out of 416 Total Comments is 12.98%.

Issue Resolution

Reachability

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Product Knowledge

Disappointing Overall Customer Service Rating
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  • I had a negative experience with one of the staff members on the airplane. She was extremely rude and inappropriate. I could not believe that someone in her position would behave in such way.

    Anonymous 9/1/10 7:07PM

  • I am writing you concerning the service I received on August 25th. I recently made a commitment to Delta airlines by way of obtaining the Delta Skymiles American Express Credit card. After my recent service, by few employees, I'm not so sure I made the right choice.

    Upon arriving to Myrtle Beach Airport I learned that my plane had not arrived. After waiting an hour we were able to board the plane. I understand things happen, but this circumstance made the rest of the trip very difficult as I was flying with a young child. When we arrived at the Atlanta airport we had to sprint across the airport to our connecting flight's gate as we only had 20 minutes to make the flight. This is where I thought the service received was less than average. When we arrived at our gate, out of breath and a sweaty mess, we asked the person working the desk if we had time to use the restroom or perhaps get a quick bit to eat, she snapped back "No! You're lucky we didn't give your seat away already." The problem I had with this was that immediately after checking in we were greeted with a long line right around the corner where we proceeded to wait for the next 20 minutes, before even boarding the plane. This again, would not be a huge issue if not for the fact that it was dinner time, we had a small child, and we would be in the air for the next 2 and a half hours. I just find it a bit curious that we we're expected to make our flight while it was all but certain, from the employees that I talked with, that our luggage would not.

    On a side note, the flight attendants that I worked with were all very accommodating. As were the people we worked with to coordinate the delivery of our bags.

    I understand that delays will happen, that is not the issue as much as one employee making an unpleasant situation that much worse.

    Anonymous 8/26/10 1:37PM

  • The service was incredibly bad. One flight was delayed two hours then sat an hour on the tarmac making us miss our connecting flight! We were then pushed off to some no name motel with an alleged discount voucher. Waited an hour to be picked up. I wouldn't ever pay the supposed discount amount for this place, it wasn't worth half of that. No meal vouchers. Our group was split into three seperate groups on three seperate flights at three seperate times to get home the next day! I will never use them again!!!

    Gasmandad4 8/25/10 3:34PM

  • When I called the toll free number people are in different places of the world and they don't know what they saying. They should be trained well.

    Anonymous 8/22/10 10:30AM

  • To anonymous who just couldn't understand how everyone could take time to "complain". I have been traveling for many years, and have had mostly smooth flights with other major carriers. Delta is infamous for their lack of customer service and they are pretty much just inept. Hiring mental midgets is a norm for them, apparently. More than any other airline, Delta takes "customer service" to a new oxy-moron level. When something is done right, I am sure the people here who "complained" would be more than willing to give kudos. However, where there is nothing but ineptitude within an airline, there is nothing to praise. So, assuming you are a Delta employee in some capacity, I expect your feelings were hurt. I say, tough. Do the job right, or expect complaints. We pay top dollar for little in return. When people are treated with disrespect and disdain, you get what you get. Bad reviews. Maybe a boycott would drive the point home that we're fed up with paying through the nose for flights from hell. Get over it. You're the complainer. No kudos for you? Well, maybe you're part of the problem.

    Cat 8/22/10 6:00AM

  • Got nothing but a run-around. Couldn't speak directly to the department that could actually help me and emailing them is useless and a waste of time. I will do everything possible to avoid flying with Delta in the future!

    Anonymous 8/19/10 7:20AM

  • I booked a flight from Detroit to Las Vegas for myself, my wife and her two daughters. The flight was a direct flight. One of the girls couldn't make the trip. I paid $25 to check one bag. Of course it didn't arrive with us. We did get it the next afternoon, but c'mon! it was a direct flight!

    Then on the way back, they sold the seat that they won't refund me, even though it was my seat (for my step-daughter), I paid for it. But they get two fares, I get nothing.

    The day after we returned from Vegas, I was to fly out of Cleveland to Devils Lake, ND. I arrived at the airport plenty early, check-in at Delta was smooth, went to my gate and saw that the flight to Minneapolis was delayed an hour. The jet was there, no crew. The attendant suggested I could mak my connection in Minn. So I went and had a drink, when I came back, the fight was delayed another hour because the flight for the crew coming in from Detroit was delayed. So now I couldn't get to Devils Lake until late the next day. Being thoroughly disgusted with Delta, I told them to refund the ticket to my sister (who paid for it), and I went back home. Customer dis-service more or less says too bad, you lose.

    Never again on this sorry airline, it's like dealing with the mafia.

    fuel56 8/16/10 9:03AM

  • I am disappointed with Delta Airlines. I flew from Augusta GA to Monterey CA. My flight from Atlanta was delayed so I missed my connecting flight to Monterey CA on United when I got into San Francisco. I was suppose to get a hotel voucher but nobody was at the ticket counter when I got into San Francisco at 12:46 am on Saturday, I was suppose to get into San Francisco at 10:45. Luckily I had family who picked me up at San Francisco. I have been trying to locate my checked bag since Saturday. Nobody seems to know where my bag is???? When I called Delta on Saturday they said my bag was still in Atlanta and was to be delivered to San Francisco on Saturday at 10:30. I call Saturday afternoon and Delta tells me they can't locate my bag they think United has my bag. WHERE IS MY BAG????

    Anonymous 8/15/10 5:18PM

  • This is the worst CS I do all i can to avoid Delta.

    Anonymous 8/11/10 8:37AM

  • Our large suitcase filled with skiing equipment (fresh from under the Christmas tree) didn't return home with us in February...it is now August, the forms for reimbursement were submitted in May (no help from Delta) and I can't even get an answer to my phone call asking the status or when I might be reimbursed. Talk about customer service.

    rbastone 8/9/10 12:47PM

  • I just spoke with a baggage representative regarding my husband's baggage which was to be delivered tonight around 10:30 pm. As it is now 11:39 pm and nothing has been delivered nor any phone calls, I called Delta Baggage. The man at first helped me with my request and then the conversation became rather confusing, and then rude. He rudely addressed me after his answer and then was a smart-aleck. I didnt appreciate his attitude. My husband does not stay up this late so I was glad to stay awake and receive the luggage. My husband flies Delta quite a bit and can however can flight other airlines to Minn/Bozeman. A simple answer to my question would have sufficed, not a smart answer. Gloria Shomin for Mike Shomin/arriving MSP at 4:25 PM on 8/8/10.

    didnt hear 8/7/10 9:44PM

  • My 13 year old daughter flew unaccompanied into BWI on 8/5/10. I was required to pay 100.00 for this service each way. She was properly escorted and arrived safely. I gave complete names for two people at check in. I asked the lady at the check in counter in Augusta, GA if I could give 2 names bc we were not sure if her father of godfather would pick her up. She stated yes, no problem. Her godfather arrived with proper ID to pick her up and was not in the system. He could not pick her up. Both names and ocmplete information was listed on the Red/White envelope that traveled with my daughter This cause a huge problem bc her father was not there and then had to be located to get to the airport and get her.
    I called yesterday and spoke with a customer service rep, Sherman, in Montego Jamaica. He told me I could only list 1 person. Bc I got wrong information in Augusta, A huge problem was created when my daughter arived to D.C. Never had this problem with other airlines.

    C.L. Hill 8/6/10 9:08AM

  • I have never got such worst service from any fly Company like from Delta. I booked my flight, the represenattive did some mistake, I spent a lot of time with Delta support, day before my flight I got email from delta reminding me to checkin, I couldn't checking and called Delta again, some representative tald me tha I need to check in in the airport, when I came to airport, I figured out that my ticket was canceled, my wife and son did check in, but I couldn't fly with them because I didn't have a ticket. I spent a lot of time on the phone again, but there was just one hour before boarding, I had to buy new ticket for $400 more exepencive than my first one. Bottom line if you don't want any problem, don't fly with Delta, they give you chip ticket on the begining, but you will pay much more that you think in the end. When I complained to Delta customer, they told me that they are sorry, it was Delta's mistake, but they cannot refund me the diferents I paid for new ticket. support

    Anonymous 8/5/10 2:27PM

  • Trying to do anything about pilfered baggage is looking to be impossible with Delta Airlines. Trying to find anyone other than a clerk who answers the phone (after a 40 min hold) is equally so. Any ideas?

    Anonymous 8/5/10 2:25PM

  • Today I had my worst and last bad experience
    with Delta Airlines. I was going somewhere
    for 10:30 AM. My flight was to leave at 7AM.
    At 10:00 PM the night before I looked on internet and flight was delayed such that I could not make my connection. I called Delta
    and after half hour was put on 550AM flight,
    meaning I had to get up at 3AM. I got email saying Delta realized problem and corrected,
    but actually I had seen the problem. I got to the airport at 430AM when it opened, went
    through security and to the gate. 3 minutes after the flight was supposed to board at 5:10 AM, it was announced that it was canceled due to maintenance. (It was still on time on the monitor). Because I have had so many bad experiences with Delta, I had the phone number memorized and called it. I was told I would have to get an 8AM flight somewhere else and not get to my destination until 5PM. This was unacceptable, as I had to do business during banking hours. After about an hour talking on the phone the tickets were refunded to my credit card(I hope-takes 7-10 days). Trying to talk to Delta personnel at the airport was impossible because there were about 30 Korean students trying to check lugagge. Because Delta did not have enough people checking bags, at least 5 of the students had to run to catch their flight and leave their lugagge behind! Behind them were some people flying to New York who were unable to check their lugagge or make their flight because of the lack of Delta employees! When
    I was finally able to talk to a Delta employee, who could only suggest I book the same flights the next day (like that would help), I tried to rent a car to drive to my destination, but there were no cars, plus I had been up since 3 AM and was in no mood to drive. I went back to the Delta employee who was at that time facing the people who had missed their New York flight. After they had vented their anger, I informed him that I was stuck at the airport because I had been dropped off and that I wished to just return home, and that I did not think I should have to pay for a cab. Most professionally, he arranged for a shuttle that I should not be billed for, so I returned home exhausted and accomplished nothing because I had to cancel the business
    I was supposed to have conducted. Other bad
    experiences: paid for lugagge to be checked
    and then flight was canceled (I was put on another airline but had to pay bag fees there,too.) 2 weeks ago; I am told takes Delta 30 days to respond to e-mail complaints. My daughter had a flight canceled earlier this year and we had to actually pay for another ticket on another airline. Students had to wait 4 hours in the plane on the runway on their second flight!
    Another trip chaperone of students was bumped with no explanation... think I have made my point of NOT EVER TRAVELING ON DELTA
    AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    dmaheu 8/4/10 7:53PM

  • Lost Baggage for a 10-day vacation trip to Buffalo/Niagara Falls,NY area. Poor customer service, poor results and very time consuming to ruin great vacation plans. Now, the baggage claim process is like filling out information like an Act of Congress - long and not getting quick results. This was my first trip on Delta and I am "one and done."

    Anonymous 8/4/10 6:25AM

  • My wife and I flew on Delta for this years spring break from Tampa to Chicago. My bag was torn in many place and was almost brand new. I went to the baggage office at Ohare airport and waited patiently to get the agent to give me the paperwork to file a claim. I faxed the claim early April and recieved conformation that it was recieved. I waited patiently for two months before I made my first call. I was told that they were very busy processing claims and that it may take some extra time. I called in July and was told the same story. It is now August and after two phone calls yesterday and waiting for over 1 hour while on hold, I finally got a representative from Delta and I gave her the claim number and she told me that they had no information that a claim was ever filed. What a bunch of crap. I had contacted Delta 2 previous times with the same claim number and was told it was being processed. Can you believe any industry especially an Airline dealing with customers would give such poor service and then lie to me about everything being processed. If I ran my business like Delta, I would be out of business.
    Fred Mack
    US Army Retired

    Anonymous 8/3/10 11:39AM

  • Our family booked Delta flights and separate hotel to Honolulu from Thunder Bay ON. several days ago. We woke up to the morning newspaper today to find out that Delta is closing operations in Thunder Bay as of Oct 10, 2010 which is several weeks before our travel date. Not only did they not contact us , but when we contacted them first through expedia they hung up on the agent rather than helping us. We called direclty and were very poorly treated. They did not offer assistance AT ALL and basically said take a refund and too bad about NON REFUNDABLE HOTEL. We asked for a supervisor and were told they were the ones making these decisions. I will never fly Delta again.

    Dissapointed in Thunder Bay 7/29/10 6:00PM

  • I have a delayed baggage, the baggage was delayed on 26 of July, today is the 28, I was told Gainsville Baggage Service picked up my luggage on 27 and would call me with an estimated time of dilivery on the 27. I tried to call the phone number given last night NO answer. Today the 28 I still have no idea where my luggage is. Phone has been busy since 9:00 AM this morning, with constant redialing (from different phone number they are to contact me on) I also sat in airport 7 hours for a 20 min flight. I am not a happy customer with DELTA

    Anonymous 7/28/10 10:08AM

  • Good Morning To All of You Who Might Read My Comment

    IT is now 0700 and we just arrived home in Syracuse, NY after driving home at midnight from JFK in New York. The closing to a wonderful trip to Italy with my wife and another couple unfortunately ended miserably due to the poor organization, total lack of customer service and pure disinterest in assisting their (customers, prior that is!!!)

    While checking in for our return flight in Pisa, we were informed that there was at least a four hour delay for our flight, which was not listed on the monitor. Following that information, we were then asked for an additional 510 euros (today about $650.00 US) for extra weight (anything over 25 kilos is 105 euros), times two no less, then an additional 55 euros for a second bag for my wife. To spend half the price of a full round trip ticket to Italy on luggage is absolutely obscene and is obviously being used as a means of financial padding. I am hopeful that the governement does in fact become more invloved in this abusive practice. We finally did leave at 1730, originally scheduled for 1325. Although we told the agent we were concerned about missing my flight from JFK to Syracuse, which was to leave at 2100, I was told not to worry and that an agent would be present at JFK to asssist everyone. The flight finally arrived at 2020 and as we suspected, we knew we could not make our flight, although we hoped that that they would be aware of our connections.

    To state that the Delta presonelle seemed uninformed, dazed, confused, ignorant and completely non-caring would be putting it mildly. Not only did I pay over $650 luggage fee for my THREE bags (yes3 total between my wife and myself) to be sent to Syracuse, but I missed my flight and it took an additional 2 1/2 hours to find someone who only told me that they had made arrangements for us to stay at a hotel and booked 3 of 4 of us on a 9 somthing flight this morning, without even dicussing the matter with us first. If they did, they might have found out that I have over 120 patients wating for me starting at 0830 this morning, and my wife and her friend who also traveled with us have nursing responsibilities at their own jobs.

    The "Supervisor" and the "Manager", when they were finaly found, told me they could not help me and I was on my own to either take the flights given to us , or find a car on my own and then to call customer service today to see if they could help me. After that they walked away and told us: "Thank you for using Delta" I have now been up for over 32 hours and must work a full day and evening, and must return the rental car ($370.00) at lunch time.

    I am disgusted, angry and extremely disappointed with the general apathy and lack of customer respect which was so apparent. I will be filing formal complaints with the FAA and with Delta and will not longer be using this substandard airline again, and will be sure to inflorm my colleagues and associates to avoid this airlines services whenever possible.

    Robert A. Dracker, MD, MHA, MBA
    rdracker@hotmail.com

    Robert A. Dracker 7/27/10 4:24AM

  • No service Rep answers this phone at all.

    Anonymous 7/26/10 2:22PM

  • 7/25/10: I was booked to fly from CMH to SFO via Detroit today. Our plan sat on the ramp in Columbus for 10 minutes past our departure time so that the pilot could "redistribute the wing load" whatever that means. We then flew to Detroit where we waited on the ramp approximately 10 minutes for the ramp personnel to guide the plane into the parking spot. Then we waited approximately 10 more minutes for the gate agent to get the jet bridge across to the airplane so we could depart. This put me behind for an already tight connection but I made dash for the new gate. Of course I was travelling from gate C55 to Gate A4. I arrived at the gate 8 minutes prior to the scheduled departure. The plane had boarded, thet door was closed and the agent was no where to be found.

    I went to an adjacent gate and explained my situation to a gate agent who told me without looking at me that there was nothing she could do I would need to go to traveler assistance at gate 43. I went to the "service center" where I found 2 people working at the counters. There was one person being assisted at one desk and two men being assisted at the other counter. I thought this would be a quick trip through the line as I was 5th in line. Over one hour later I was still waiting. The two men who had been at one of the counters were still there. By this time the line of people had grown significantly with the line stretching back to the terminal. Then a third employee had arrived to work at the counter. I thought this would help move things along quicker but one of the employees left for lunch.

    The customer service rep was helpful when I finally got to the counter although I was unable to get on a flight to San Francisco and had to spend the night in Detroit.

    Overall I am very disappointed with what I percieved to be a general uncaring attitude by the employees. Other than the nice lady at the counter nobody seemed to have any concern about delays or inconvenience to the customers.

    As a business traveller I am on airplanes almost every week. I will make every effort to avoid flying on Delta again and will recommend the same to my coworkers.

    Anonymous 7/25/10 1:16PM

  • Appalling. When checking in in the US the Delta Representative refused to check our bags to our final destination and only tagged them to JNB. While in transit in Johannesburg (should have had 2+ hours but the flight was late) your representative was very helpful as it seems this is a common scenario, however our baggage is still missing more than 48 hours after our arrival in Mozambique.

    Anonymous 7/24/10 1:41AM

  • My son was supposed to fly out of Omaha on orders this morning. We showed up on time, but we learned after waiting in the luggage line for over an hour (maybe 15 people in front of us) that they were short 2 people. They had 3 people at the counter. When we got to the counter we were told my son wouldn't make his flight to Charleston.
    He had previously arranged to meet another soldier there to share a shuttle to Columbia, SC. Now we have to return 3 hours early to hopefully book the next flight that would get him to Charleston after his shuttle would leave the city.

    I looked on line and found a flight that would take him directly to Columbia and thought this would be simple enough to handle. The phone assistant said there would be a$300 change of city and rebooking fee.

    We have told them he is on orders...I am only getting involved because he this is one of his first travel arrangements to make on his own.

    maryk 7/23/10 7:04AM

  • very disappointed ,depressed only because flight cancelled due to mechanical problem and could not get connection on any other flight to newark nj.I was travelling to india with my two kids after many years getting reunited with my family.my trip got cancelled only because of one flight cancellation .I called reservation agent was on phone for 2 hours on the airport but nobody helped me out they could not a place for me and two children on any other flight.it seemed like everyone else besides me found another connection but not me my children were thirsty tired crying and i was trying to find help but it was all helpless.I cannot hold my tears even now when i am writing to you.what if i could have screamed and got mad on phone or on airport with your employees they could have helped me out.I was requesting everybody please help me out but never got a help.i would not recommend anybody in my family or friends to travel on delta airlines.

    Anonymous 7/19/10 5:19AM

  • None of the Delta telephone numbers allow connection: "Due to an unusually heavy volume....please try again later of go the Delta.com." Same thing for hours as I try to make some flight changes that can't be done on the web - for a flight today! Same thing yesterday! Amazing. This isn't a case of a long wait. No they simply won't connect you. Thank goodness I can fly Jet Blue or Southwest out of Boston most of the time!

    snap 7/16/10 11:57AM

  • My Mother was shipped from Charlotte N.C. to Indianapolis ind in Dec of 2009. With damage to the casket and to the body. i have tried several attempts to to contact Delta, with no answers or just delays. It's a simple problems of damage on their part that should have been settled long ago. WHAT IS THE PROBLEM.i want answers and I want them now.

    suzanne 7/16/10 8:57AM

  • I absolutely HATE this airline. Everything about them sucks! Why don't they just fold because they are worthless. Southwest is the way to go. For that matter, any other airline will do. DO NOT FLY DELTA!!!!!

    VMDK 7/15/10 2:33PM

  • I'm very disappointed with Delta airlines. Yesterday my flight from Cincinnati to houston Texas was delayed, nobody informed me until i reached the terminal gate. I'm just lucky because my layover time is 3 hours. But today my Dad, stepmother & their friend also had a delayed flight, they also didn't inform them until they reached their terminal gate, unfortunately they are stranded in Atlanta until tomorrow 7pm. they are all senior citizens, my stepmom is diabetic who also post stroke & still recovering from it. The airline even informed them that it's not the airline fault to have a bad weather. They let them wait for couple of hours before they fetch them in Atlanta for their accommodation in a nearby INN. They are not so friendly trying to fix thing ups for them, it is really disgusting.

    Salvie 7/13/10 10:53PM

  • I have a horrible experiences with Delta Airlines. They missed my luggage and I never got it back or paid. Their customer representatives are very rude, they played with me by changed their words. Never going to fly with Delta ever again.

    Nogood 7/12/10 12:32PM

  • I am a frequent buiness traveler -- live in Atlanta. Two weeks ago, on my return trip from Dallas, having finished my business meetings early (on a Thursday morning) I made my way to DFW airport, with the intention of getting an earlier flight. I was booked on a 4PM flight, and arrived at 11:00AM -- hoping to pay the $50 charge to get on an earlier plane home. I was informed that all flights were booked. I asked if I could fly standby and was told I couldn't because I didn't have the right level of Skymiles attainment. OK -- rules are rules. I asked if I could possibly change seats, as my seat assignment was in the last row -- middle seat. Nope. All seats were taken. Distrubingly, though, there was a group of stand-by passengers who were given seats (a lot of which were airline personnel) -- their names being called as we sat at the gate waiting to board! Delta clearly has a policy of offering preferential treatment to their employees -- not their customers.
    The 4PM flight was late pushing back from the gate, and we sat on the runway for 90 minutes waiting for a storm to pass (remnants of tropical storm Alex). The air conditioning was turned off and on -- repeatedly. The pilot told us they needed to conserve fuel.
    The arrival back in Atlanta was approximately 9:30PM. The 35 minutes drive to my home, made the entire airline/airport travel approximately 12 hours. This is not, unfortunately, the only time Delta has provided me with poor customer service.
    They've lost me as a customer.

    Nolongeradeltacustomer 7/7/10 6:57AM

  • My luggage was mistagged in my home city of Erie PA and I was without my luggage for 5 of the 7 days that I was at a meeting in Atchison Kansas.. All of my conference work papers were in the bag as well as all of my clothing and shoes. I was very courteous to the people who attempted to help me. However several people slipped up and retrieving my luggage was very difficult.

    Sr. Margaret Pilewski 7/5/10 3:31PM

  • On Monday, July 5th I made it to Memphis from St.Louis at 730am. With a 2hr lay-over departing at 935am and arriving in Houston at 1145am. With th flight attendant not showing up Delta employees kept informing us that the flight was delayed. Come to find out the whole flight was cancelled due to the fact that the flight attendant never showed up. How can a entire flight be cancelled because 1 person don't show up? How come there is not a flight attendant on stand-by? So with the flight cancelled they redirected everyone to a different flight. Keep in mind I was suppose to make it to Houston at 1145. I have to now fly Memphis to Atlanta not leaving Memphis til 345pm. Then leaving Atlanta at 649pm and arriving in Houston at 805pm. My bags will already be in Houston before I ever get there. All Detla did for the me was give me a $6.00 voucher. What in the hell can u buy out the aiport for six dollars? It would've been a little better if they would've actually paid for a meal where u didn't have to come out of your pocket. Its not my fault that 1 of their employees chose not to come to work. That 1 person cancelled an entire flight for about 50 ppl. Delta could've gave u half off on ur next flight. So you might wanna take in to consideration before flying with Delta that this could be you sitting around at a airport for over 8hrs just to finally board a plane. I think next time I will go ahead and pay the extra money and fly with Southwest.

    runteldat216 7/5/10 10:05AM

  • My Mom just flew with you on Tuesday, June 29. After boarding @ JFK airport in New York, she was then asked if she would agree to a later flight. Take into account that my Mother is eighty-three years of age. With this being said, you can understand that boarding the aircraft was no small task, not to mention that the family that went to the airport with her, left when she boarded; therefore she would have been left alone in that huge airport for who knows how long. Needless to say that she declined and remained on the flight. the airline on the other hand assumed she was being bumped and removed her luggage. When she landed I was told of the dilemma and assured that her luggage would likely be delivered to her residence the next day. When the next day (Wednesday), came and gone, and no luggage I started calling that night. That began the nightmare.

    First of all the baggage claim ticket did not display the required 10 sequences required to track the luggage on-line (the number given to us read as follows - DL381314), which I was later informed that it did not show the destination of said luggage. As a result, the automated operator was of no help. It constantly asked for the ten (10) sequence ticket number. After several attempts at this, it finally prompted me to a line with a live representative. At which time another recording asked that I hold until one of the representatives became available. I held literally for forty-five minutes before I hung up. I tried again the next morning (Thursday), only to be on hold for twenty minutes before I hung up. I then tried calling, what I assumed to be the ticket counter, I finally got a live person who proceeded to take my information and then placed me on hold. Again I was on hold for more than seventeen minutes, and because I was at work I had to hang up. Finally I took it upon myself to go to the airport and locate her luggage. Upon arriving at the baggage claim office I presented the claim ticket to the clerk and he promptly informed me of the error on the claim ticket. This made it impossible for him to track the luggage himself. Instead we had to physically go through all the luggage in the back of the office before we came upon her luggage. Then to find out that it had been sitting there since Tuesday evening was unacceptable. Not only was this an incovience, but her medication, which was insulin, had gone bad after sitting unrefrigerated for that long of a period. My wife and I fly frequently and have never experienced anything like this. I do feel that my Mom needs to be compensated for the inconvenience and expense this has caused.

    Anonymous 7/1/10 3:49PM

  • I am currently stuck at the Phiadelphia Airport due to Delta. They canceled my flight(not until I was pulling in to drop off my rental car). Then when I went to the counter the lady was VERY unfriendly. I inquired about compensation for having to stay another night(hotel cost,food,not getting me home in time for work ect..)I was told they did not help for flights that had been delayed due to weather.(rained earlier in day, sunny now). In addition my son noticed other Airlines flying out to Kansas City, MO our destination were flying and on schedule according to the board. All of this after them charging me an additional $364 before leaving town due to a mistake in booking.I read the reviews prior to leaving and took a leap at faith all would be ok. Hey I have flown many a times on other Airlines and have never had a problem. I have learned my lesson. Everyone take note to all of the customer complaints.Other are going out of their way to save you the same grief. From here on out it will back to Southwest or Midwest for my family. Even if it initial cost a few extra dollors. I'v spent way more than I thought I was saving initially. What do people due if they don't have an extra way to come up with additional financial resources? I guess Delta would of sent my son and I out in to the streets of Philadelphia(a strange city) to fend for ourselves.
    SF

    Anonymous 6/28/10 5:36PM

  • My 6 yr old granddaughter and I had a berevement flight on Delta Airlines on June 2, 2010 - starting out MBS - Saginaw 1040 am flight going to Detroit - to Memphis , then to Montg. Ala.- arrival at 3:40 pm for my sisters funeral , which was going to take place on June 3 at 10:00 am. The MBS flight started with a delay for approx. 1 hr- we were told because of severe thunder storms in Detroit. which the passingers were told that once we landed in Detroit, everything was backed up , so we would probably be able to connect with next flight. Got into Detroit, was told there was not another flight out until 7:30 pm . I called and talked to customer care on phone at airport, they also told me nothing could be done, had to take flight out at 7:30 pm. We waited at airport for approx 8 hr, then at 7:30 pm we were told that the flight was delayed for 1 hr because of traffic control . I had already miss the showing at funeral home that evening. I started to cry , found a customer care desk and gave explaned my situation about the funeral and I have been sitting at airport with my 6 yr old granddaughter all day - I could not miss another connection, I had to be in Montg. that night, for the funeral in am. The lady I talked with told me I could have been on a 3:30 flight earlier that day. She could not understand why they had put me on the 7:30 pm flight. She said she could get me on a flight at that moment going into Birmingham, arrival at 10 pm - which is approx 2 hr north of Montgomery. I told her I would not have transportation from Birmingham to Mont. at that time of night. She told me I could rent a car and drive, there was no compassion at all, it was a "Oh - Well" I took the flight into Birmingham, there was no available car rental , you had to have reservations, or no car was available at that time of night, all cars were gone. I started to cry again, and my poor granddaughter was exhasted. One of the guys from car rental saw me crying and ended up loaning me his car to drive to Montg. , under the understanding of driving it back to Birmingham the next day. I Had a HORRIBLE FLIGHT WITH DELTA POOR CUSTOMER SERVICE , POOR EVERYTHING!!! NO FLIGHTS ON TIME, I WILL NEVER FLY DELTA AGAIN OR RECOMMEND THE AIRLINES TO ANYONE

    Anonymous 6/27/10 8:47PM

  • Delta gate agents either provide mis-information or make little to no effort to resolve delay rescheduling. I can not find words for the living hell Delta put us through on a flight from Hong Kong to Cinti.

    Hong Kong Fliers 6/26/10 6:01AM

  • I have a concern with your minor traveling program. Your procedures surrounding this issue is deceptive and insensitive. As a paying customer I am required to notify the airlines about the passenger. Once this process occurred, I was informed that we were required to pay $100.00 each way. This is a horrible way to do business. I assure you that my family and I will never, ever do business with Delta again. I will also tell everyone I know about these business practices!!!

    Anonymous 6/25/10 2:23PM

  • Dont fly Delta. Worst Customer Service.

    I phoned their Customer Service department 4 times in a day to check the possibility (or not) to change my ticket and got 4 completely different answers. I had to go over their website and read entire pages to understand stuff some of the representatives obviously did not.

    Besides they are unprofessional and just dont seem to care.

    reptile 6/25/10 1:57PM

  • I am very afraid to fly so I usually fly jet blue. Their staff are so calming. Unfortunately, they don't fly to Europe. We always use to fly to Geece on Olympic but they don't fly to NY anymore. We went with Delta this year(only airline with direct flight) and it was total chaos!!! The check in was disorganised, the staff grumppy and there was a sense of confusion every where!!

    Surprise, surprise 2 bags didn't make it (along with 5 other passengers luggage) We are told that it might make the flight next day. Planning to pick up luggage on return to states. Do not believe they will be able to deliver.

    Next year we will fore go the direct flight with delta and take a connecting flight with any other airline!!!

    Anonymous 6/25/10 9:47AM

  • I fly quite a bit each year-at least 3 to 4 times a month. The only airline that always seems to be unable to help you or make your travel a very unpleasant experience is Delta. Baggage number-how's 40 minuts on hold and no pick-up. Then try the customer service line AND the 404-765-5000 number-also no pickup.Couple flight times/delays/cancellations with baggage problems and you decide for yourself if you want to fly Delta.

    Anonymous 6/24/10 4:56PM

  • karen m. in Minneapolis(MSP) This Lady needs to go to so type of training if she is going to be meeting the public. If she told us once she told us 5 times that we missed our fight is way we had been stick for 12 hours. we missed our flight because flight 2305 was delayed from Omaha and she knew this. She was very short with us. This is not what you do with a customer who has been sitting at the airport for 12 hours.

    delta sucks 6/22/10 12:21PM

  • Flying Delta Airlines has given us a whole new view of flying. We had not flown for many years. However, after our current baggage issue, we may never fly again. At least it won't be Delta.

    The people in Des Moines, Iowa were very cordial and helpful. They tried to help us with our situation.

    I cannot say the same with any other Delta baggage personnel other than a young lady who finally helped us through the 800-number. She could sense the frustration.

    Situation: Flew from Des Moines to Minneapolis on our way to Alaska. Had to interrupt our trip due to a death in the family. The attendant at the counter in Minneapolis refused to look up as I asked for assistance. "I am working on the flight." My response in tense but not loud tones was that I could help with that if she would just look at me.

    Having finally looked up, I explained that we needed our luggage off of the airline and explained our situation. She said she could not if I did not have the baggage ticket copy given to me in Des Moines. I noted that a copy was not given to me. She told me I was given a copy. Another Delta employee assured me that "yes, you were given a copy". I asked what else they could use. No answer. I said how about my ticket. They said they could start with that.

    Yes, the baggage ticket was stapled to the back of the ticket. They either could not or would not pull the luggage. I was told to make a claim at the baggage claim.

    We were told that we would have to do it in Des Moines. By the time we arrived in Des Moines, it was closed. So I drove to Des Moines the next day.

    Baggage claim in Des Moines was very understanding and put in a request to Fairbanks, Alaska to send the baggage back. They said it should be in Des Moines on Friday.

    On Saturday, we called and learned it was still in Fairbanks. Do you know it is virtually impossible to talk to a human. After 2.5 hours of internet search and on hold and transfers,speaking to an employee at the Des Moines airport who hung up on us, we spoke to the aforementioned young lady.

    Have we come to an age in which computerization and online usage offers us the option of never having to speak with someone who is just trying to deal with a difficult situation in their life.

    Customer Service appears to be outside the consideration of Minneapolis Delta employees.

    Anonymous 6/19/10 2:57PM

  • This company lost my bags, my vacation was a total lost, no calls to confirm they have my request for approval to replace items I had to buy. Every employee at delta said thier company was so slow and poor with customer service....I am out cash and had nothing they took my carry on... said they did not have room, then allowed 6 others to bring theirs on !!?? Not cool.

    Anonymous 6/17/10 7:51AM

  • delta has been an absolute nightmare for my daughter. she was flying to rome,italy, first
    delta cancelled the flight,she missed her connecting flight. she spent the night in another city delta sent her to, then the next day they fly her to rome. well, to make this short, they lost her bag. its been going on four days now and they have no idea where it is. the horribe part, my daughter has a chronic lung condition and her medicine which was packed in ice is in the luggage. it was a month supply of medicine,about 5 thousand dollars worth. she had only enough in her purse for two days. now this is an emergency situation. most likely the medicine in the luggage is damaged
    by now.

    debral70 6/16/10 9:42AM

  • As a retired Delta flight attendant, I am very disappointed in what my former once great airline has become. My bag waa checked to go MSP-MEM-SAN. There was a 4 hour connection time in MEM, and also the flight from MEM-SAN was light. There was no reason that the bag should not have been on the flight except that they forgot to load it. The following day MEM sent it to MSP to be connected with MSP-SAN. Once again, no bag although the 800 number told me that it was on the flight. Upon checking with baggage service in SAN, they said it was now in SLC and didn't really know when it would arrive since it hadn't been scanned in SLC yet. Now I know stuff happens, but the SAN baggage service people were quite rude, and this is something that is unacceptable to me. DAL was always known for their great customer service. What happened Delta? It's stressful enough to travel these days, and a lost bag is even more stressful. Baggage service personnel can only give you the info that they have, but the info isn't always up to date, and rudeness isn't acceptable under any circumstances.

    flygirl 6/14/10 3:56PM

  • My 17 year old son was flying back to Nashville from Baltimore. His plane was late leaving Baltimore so he missed his connection to Nashville. No one was around to offer him assistance or help him find a place for the night so he ended up sleeping in the Atlanta airport by himself. I will never allow him to any of us to fly Delta aging. I know this would not happen if we had gone Southwest.

    Mic 6/14/10 7:37AM

  • Horrible service, horrible plane, and it cost more to put my dog under the seat than it did to buy my ticket. I checked in early in Salt Lake City and the agent was rude. Later I understood why the guy in front of me said "good luck" as he walked away and I approached the agent. When I bought the ticket 3 weeks prior, I requested a window but the agent ignored that. Then he moved me to the last row where there is even less room than the rest of the plane and no way to move the seats back. The plane was ready at the gate but the crew arrived an hour late. I don't get it. The plane seemed old and cheap, not how it used to be on Delta. I will avoid using Delta in the future if they are even around. Getting off the plane I asked 2 ticket agents for a phone number for feedback and they told me to go to the website and leave a comment.

    fabulista 6/11/10 11:19PM

  • Your airline is an absolute joke and i have been with you for so many years...reward the once a year fliers and screw the rest of your core travelers...I am totally disgusted with your pricing for routes and will be resigning shortly...you should absolutely be ashamed of what you are charging in your controlled routes..you have made it impossible to remain with Delta...Southwest is begging and I am there
    Paul Ricciarini

    prostros01 6/11/10 10:40PM

  • My Name is Carlos Pitra.
    Im Baker hughes employee I went to US to attend a training Houston then I flew in Delta Air Line In my way back to angola
    I checked my Bag from Houston - Atlanta - Johannesburd. when I arrived in Johannesburd I could not find my luggage. I was not happy at all. as I was in connect to the next day I went to claim to the bag claim office one ladies went to check but she could not find it . I went again to Delta Air line employee those South africa ladies told me it's too early to say your bag lost you have to wait aleast 3or4 days. please leave your cell phone number, your home adress etc... They said may be Delta Air line can load my bag in the next flight hence once they receive it they will ship it to me.
    But Since I reached my Angola I have no idea wityh my bag and those ladies they never call I don't know what happened with my bag.
    Im not happy.

    Thanks.
    Regards,
    Carlos Pitra

    Pitra 6/10/10 2:48AM

  • I just read about a little defensless dog that was rescued from homelesness by some great people on a Mexican vacation, only to be lost by Delta Airline. This is all I need to know so that Delta will NEVER have my travel business.

    kampf.schiavone and associates 6/9/10 11:56AM

  • I have been flying Delta for awhile now,(Husband is stationed in Louisiana)only see him every few months and have never arrived on time,I just returned on 6-7-10 and was stuck on the plane in Ga that was suppose to be on time, no weather problems and still ended up at bishop in Flint 45 mins late, when we ask the flight atten what was the hold up, after we waited for someone tol inform us of the delay, they stood there talking with each other and eating, we were told the piliots were waiting for the weight of the plane, then we were told there was to much traffic behind us (Planes) I like flying out of Bishop with one stop so I dont have a lot of choices on airlines, I work in a Drs office and we have to let our pt's know why their appt is delayed, I feel the pilots should do the same!

    Anonymous 6/8/10 10:31AM

  • I had the same experience with supervisor Ivarson at the Atlanta Airport Delta counter. People were waiting in line for hours to get a new ticket and he worked so slow, it was unbelievable. Slow and rude and he even said, if I would ask him one more question, he would call security and I would have to sleep the night in the prison. Great customer service to say this to a customer, only because he was overwhelmed. He is not
    at the right place, he should not be a supervisor for Delta Airlines. More of this kind of employees and Delta can close their doors. I hope so for them, so Supervisor Irvarson will loose his job!
    Unbelievable experience with Delta in Atlanta on Friday June4th,2010. Delta and Atlanta, never again!

    Supervisor Ivarson 6/5/10 9:11PM

  • I will not give Delta Airlines my money anymore. The Atlanta Airport Delta employees are very unfriendly and not helpful at all.
    They think, they own Delta and they do not need to help their customers. What a huge difference to all the other airlines. Rude, I cannot descripe my experience yesterday at the Atlanta airport. Long line yesterday, not able to reschedule flights on time, employee
    Ivarsson ( Delta Airlines Supervisor)
    was the slowest person on earth and he had enough seats left on the plane going to Baton rouge and did not
    sell me a ticket.He should get fired and I will do everything in the world to try this.He should not work in a position like this! What a terrible experience
    at the Atlanta Delta counter . I will never
    fly Delta again. I will use my remaining miles and never ever use Delta again.

    Supervisor Ivarson 6/5/10 8:58PM

  • I will never fly Delta aan either. I had purchased my ticket well in advance and when i arrived at the ticket ounter i was told they did not have a seat reserved for me. I asked why and was told it was due to " Atlanta". The ticket rep would not look at me or answer my questions, he just lept repeating that it's a problem with " Atlanta " Finally he told me to come back the next day for my flight, I said " No, I am here and ready to go". The best he could offer me was a change to go to the Raleigh NC airport vs Fayettville airport, 2 hr difference. I had to pay for a rental car and had a terrible trip. Also the Atlanta airport is the WORST airport i have ever been in. It was like being in a Third World Country!!! Horrible!!!

    Tomasina 6/3/10 8:53AM

  • delta (small delta on purpose) employees lie. they tell you:" the flight has been canceled because of bad weather in Atlanta." You check the weather website, only to find that it is sunny as hell in Atlanta. What has happened to moral values?

    Anonymous 6/2/10 12:52PM

  • I will never ever fly with Delta again. These jerks have been letting us sit on the plane for two hours, telling us that we r delayed due to weather but planes keep taking off around us. The captian was extremly rude on intercom not wanting anyone out of seat to use the bathroom. You can count I will tell everone about this experiance.

    Anonymous 6/1/10 2:41PM

  • tried top get my Pregnant lady out of Taipei for health reasons and got a hold of a customer rep. by the name AMY who not only kept me on hold forever(could be beyond her capacity) but she was quite RUDE and COLD when i tried to read her out my travel voucher numbers .she INSISTED that the numbers which i repeatedly read out to ther were invalid .....HOWEVER, was forwarded to the BEST and PATIENT customer rep going by the name SONJA. despite having to hold on line for a while , it was WELL WORTH the wait as she CLEARLY explained my options on rebooking and i like the fact that" she put herself in my shoes" and displayed excellent customer care skills and despite no changes made in regards to flight, i was contented she provided me with the info she knew with uttermost care n sensitivity i needed at the time. i.e yeeee 4 SONJA booooo 2 AMY

    worriedpapa 5/26/10 9:38AM

  • My daughter and I flew from Anchorage Alaska to Minneapolis MN on May 17. We had a window seat and a middle seat assigned. After we boarded, the person with the aisle seat boarded. He was so large that he had to have a seat belt extender. He took up half my seat. I did not have the seat divider down when I boarded. The tray table would not come down and I could not recline my seat because he was sitting on the divider. I had to sit with my shoulders scruntched forward all the way and my daughter had no room either. I think if someone is so large that they don't fit in their own seat, they should have to buy two seats. Your people knew he didn't fit when they gave him the extender. No one cared if we were uncomfortable for 7 hours. Not a good way to run a company!

    Anonymous 5/25/10 4:13PM

  • Today 052210 at 0500am I started calling Delta. It took until 0900am to finally get an answer. When I started calling per a recording "a rep will be with you shortly" after 10-20 minutes per a recording again "due to high volume to try my call later. This kept going on every time I called, about every 10-15 minutes. When I did talk to a human rep she did not help because she said she was not online and she would transfer me. Every single time I called I was asked "would I participate in in survey? Did I get to complete a survey?.....NO!! The rep I talked to hung up right after answering my question. I feel this was unacceptable and I am still left somewhat confused!

    Anonymous 5/22/10 6:43AM

  • 5/16/10

    Delta Airline,

    On May 12th. I was scheduled to fly from Atlanta, Georgia to Flint, Michigan with a return flight on Delta flight 1766 departing Atlanta, Georgia at 8:45pm.

    I was informed by my wife the flight was cancelled when she went in the Delta system to verify my return time. (No e-mail notice from Delta)

    Delta had changed my departure from Atlanta, Georgia to Flint, Michigan to 11:15am the next day on the Delta system.

    I immediately contacted one of your phone representatives who was very helpful and apologized for the change. She had me scheduled to fly on an 8:25pm flight DL674 to Detroit. When I tried to get my ticket from the Kiosk I could only see the 11:15am May 13th. reservation.
    I then went to your ticket counter and after waiting for 30 minutes in line, I finally talked to one of your counter representative who would not listen to or even look for an alternate flight on the 12th. She finally agreed to look and found the 8:25pm flight to Detroit, Michigan. I had only 35 minutes to get from the ticket counter to the gate.
    I was the last person on the flight and made it to Detroit at 10:17pm on May 12th.

    Here is where the major problem began.

    I could not wait for a flight the following day as I was leaving the Detroit area with a group of people at 7:00am on May 13th. for Kentucky. This trip was the reason I was leaving Atlanta and heading home on Wednesday.

    When I arrived in Detroit, I had to take a Metro Car home $70 as my car was still at the Flint, Michigan Bishop Airport.

    I traveled with my group the following morning, leaving my car at the Flint Airport. I was not concerned at this point as I had reservations to fly back to Atlanta on Sunday May 16th. and return on the 20th. The difference was this reservation on the 16th. was Detroit Metro to Atlanta and Atlanta to Detroit Metro. Again I was willing to absorb the additional parking cost to leave my car in Flint from May 12th. to May 16th. To be able to go with my group as planned. At this point I am out of pocket $110.00 additional. The regular parking cost for the 16th. through the 20th. I would have to pay anyway had I flown out of Flint, so this was not an issue.

    I contacted a Delta representative Terry in Tampa, Florida 1-800-323-2323.

    I explained that my return flight to Flint, Michigan had been cancelled and I had no choice but to take a flight to Detroit, Michigan on May 12th. as I had to leave Detroit with a group before Delta could get me back to Flint. I told her that my car was still at the Flint, Michigan Airport and needed to change my flight the following week to fly into Flint on the 20th. Instead of Detroit so I can get my car.

    She put me on hold for about 10 minutes.

    She came back and said I could change the ticket as there was still seats available on the Flint flight ( 22 were available). She said the cost would be an additional $540.00 to make the change.

    I reminded her again that Delta had cancelled the flight to Flint, I did not miss the flight and was not looking for compensation for any of the additional cost I had to incur to get home, leave my car at the Flint, Michigan airport parking or get to the airport on Sunday for my return flight to Atlanta.

    All I wanted to do was get to Flint on the 20th. To get my car.

    She put me on hold again for about 15 minutes.

    When she came back she said, when I accepted the return flight to Detroit it completed their obligation on that ticket and any changes to a later flight would be viewed as a separate change.

    I asked for a supervisor as her response did not make any sense, I was not looking for compensation and would be filling a seat that was empty.

    About 10 minutes later Louis the Supervisor at your Tampa, Florida center came on the phone.

    I asked if he was aware of what had happened and what I was requesting and he said yes. He said Delta had completed it’s obligation on that ticket when I agreed to fly to Detroit. The next reservation had nothing to do with the previous reservation and it would be $540.00 to change my next flight to Flint. I said this makes “NO SENSE AT ALL” he said the only thing he could do was reduce the cost by $100.00, “that was the best he could do”.

    I said to him, I am not a first time flyer and know this happens and that the Supervisor has the ability to make changes and adjust cost. He said he would not do anything more.

    As I write this I am back in the Atlanta Area, Flight #1013 Sunday evening Detroit Metro to Atlanta. My scheduled return is Atlanta to Detroit on May 20th.

    My car is still in Flint Michigan and I will have to get someone to take me to the Flint Airport on Friday to get my car.

    If you check my status you will see that I am a frequent customer and because of a supervisor who is unwilling to “THINK OUTSIDE THE BOX” I am forced to absorb the following cost and inconvenience.
    Metro Car from Detroit Metro to my home $70.00
    5 days of parking $50
    One additional trip to Flint to pick up my car. $25.00 = 44 mile @ .57 / mile

    Total out of pocket expense to me because Delta cancelled the original flight # 1766 on May 12th. $145.00

    Now I have a car at Both Detroit Metro and Flint Bishop

    Aggravation and inconvenience fee PRICELESS,
    Dedicated and loyal customer relationship “Destroyed”

    Jim F

    Jim F 5/18/10 12:38PM

  • This is the second time in a row Delta has missed a flight for me. I am a gold traveler and when I was with Northwest this never happened. Delta keeps missing flight connections and offers practically nothing in return. I am also Gold with United and found their customer service empowered to actually fix things rather than just apologize like Delta. Delta has lost me as a customer.

    Ken 5/17/10 7:37PM

  • My luggage was not handled properly. I have a rip as well as my kick stand is about to fall off. I know that this damage was not there before I flew out of your airline.

    Anonymous 5/17/10 10:54AM

  • Delta failed to deliver the level of service on our family vacation. The timeline of events for Friday the 26th and 30th of March, 2010.
    Timeline
    · Orlando
    o Arrived at airport before 7AM; while in baggage check we learn the
    flight has been cancelled
    o Get into line to get reconfirmed for the next flight to ATL
    o While in line, spend over 30 minutes on the phone with customer service in attempt to secure the next available flight. The CSR could not do
    anything for us; James Brown (CSR supervisor) stated the airport would be able to do more for us.
    o Get to the counter and receive a 28$ food comp (breakfast) and FOC baggage check (a 69$ compŠ coincidence?)
    o Placed on standby for the next flight to ATL
    o See us standby for 0930 hours priority for # 6 through 9 and not one of us made the flight
    o Standby for 1030 hours #3 through6 and not one of us made the flight
    o Standby for 1130 hours #1 through4 and not one of us made the flight
    o Standby for 1230 hours #1 through4 and not one of us made the flight
    o Went to outback and spent 100$ for lunch
    o Standby for 1330 hours #3 through6 and not one of us made the flight; asked the desk clerk specifically how the standby priority could bump us
    back after being delayed for so long. The desk clerk didn¹t have an answer. Nor could he answer why the pilots and flight attendants had priority because they were late for their flights. This is like being late for work, right?
    o Standby for 1530 hours #3 through6 and not one of us made the flight
    o Get onto plane for 30 flight to ATL for a net 8.5 hour delay moving between gates 71, 73 and 75
    · ATL
    o Arrived at Hartsfield ~ 6pm and made our way to the gate
    o Once the flight to Chicago left, a woman in a red coat began to help an individual as he had been inconvenienced
    o Standing behind him, the woman advised me that he was being helped due to being inconvenience. I told her that we had been through one hell of a
    day too. She said she would help as soon as she was finished.
    o Told the woman (Laketa Franks) about our day. She offered some meal vouchers (58$) and stated that she could give us $200 each for our
    inconvenience but said that we would be better compensated discussing this with corporate customer service. Laketa also mentioned that had we all arrived earlier, that we could have made the 1814 flight to salt lake international.
    o Got onto the plane for our 2130 hours flight to salt lake
    · Salt Lake City
    o Arrived at ~2330 hours (for a total 11 hour delay) and picked up our bags which were waiting for us ­ the only thing that went right the entire day.

    Cost impacts
    Below are cost impacts to us. We elect to stay an additional day due to Delta airlines incompetence. The reason for our election is that we believe
    that an airline can not and will not dictate our vacation dates or duration.
    Additional costs
    Dogs 100
    Lodging 234
    Transportation 33
    Lunch 100
    Flight refund 800

    Total 1267
    The basis for these costs mentioned above are as follows:
    Dogs: we boarded our dogs for the duration of our vacation. The costs associated with this is based on a phone conversation with the vet on 3/30;
    ~30$/dog X 3 dogs
    Lodging: due to arrival to our lodging at 1AM, we are asking for a full days lodging as we were not able to experience the full benefit of the location for that day. Basis is of a phone conversation and web quote from travel agent.
    Transportation: transportation costs are on the basis of a change to our itinerary within 24 hours to the date and time of our travel need.
    Lunch: lunch cost is based on the amount of delay in Orlando and what was available at the time of day. We chose outback as our lunch
    Flight refund: flight refund basis is on what Laketa Franks offered as a flight credit. We believe this is a required refund not a coupon for a future flight as this experience is not what we have been accustomed to flying Delta airlines for years on business out of MLB.

    Phone call to customer care on 3/30/2010:
    My phone call to customer care wasn¹t pleasant. The person (did not give his name) I spoke with did not handle my call with the level of customer care I expected. He told me that the flight was cancelled at 10:22AM, not before 7AM. That isn't correct. I was given an option of 100$ per person credit to a future flight with delta or nothing. I asked that he
    re-evaluate the amount of compensation and he refused. He also stated that he was going to close the complaint after I told him not to. Once I
    asked for his supervisor, he hung up on me. I don¹t believe this is how customers that have given Delta airlines multiple opportunities to earn business
    should be treated.

    kcollins15 5/15/10 10:23AM

  • BEYOND FRUSTRATED. 1) I was suppose to leave for Korea on May 11th. First leg of my Delta flight was cancelled, lucky for me I was at my home airport. They booked me for the next day...24hrs/ 1 day LATE for my plans in Korea.

    2) Finally get to Korea after NARROWLY making my closly booked flights, I literally ran to all of them, making one shy of them closing the door in 30 secs

    3) So yes, I get to Korea at 10:15PM, 1 day later than I was suppose to. Already tired and stressed, I then find out that my bag, my ONE bag didn't make it to the airport.

    To make a long story short: It is now the two day mark and having been told several different tims for arrival, I still am bagless and still wearing the same clothes I flew over here in. I'm tired and just want to put on clean clothes.

    4) The Delta agents here in Korea said that my bag would be delivered to me today, "around 6 pm", it's almost 8PM. I love how no one seems to care or understand that we have business and plans to tend to here. I have cancelled out meetings simply because I do not have the attire necessary to go.

    5) I'm still waiting for my bag, all I want is my bag, and when I call the "Lost and Found", they just tell me they're going to call me back...which seems like an eternity.

    6) This was my first experience with Delta and will be my last. They offered a travel voucher on the phone the other day and lucky for me I did purchase flight insurance...hopefully I will be able to be fully compensated for the time, stress, and exerted efforts it has taken concerning this matter.
    --A very distraught and concerned flyer.

    GradStudent 5/14/10 3:32AM

  • I am totally frustrated. I arrived in Rome yesterday morning via Delta flying from Atlanta to Rome. My luggage did not arrive with me. I was told it would be on the next day's flight. Well, it is the next day. I called to find out the status of my delayed luggage only to be told very casually that it was lost. They have no idea where my luggage nor the luggage for my friend who fley with me. I am also having trouble finding a local Delta number. Any ideas on how I might locate my luggage?

    Anonymous 5/13/10 10:25AM

  • what type of scams are you & your sales people, you sell ticket to people with fix income when they nget to the air port he shake them down by trying to charge them more money to check thier lugagae in.

    I am 61 yrs old never have I had to pay to check my lugage in and put on the airplane

    you need to give airport ticket agents a gun that way we will know who are the crimials .

    electrwil@hotmail.com 5/13/10 9:39AM

  • I booked a flight to McAllen, Texas 3 months in advance for myself and my two sons - costing over $1000.00. One hour before I can to leave to the airport in Chicago- which is an hour away from Aurora - Delta left a message on my home phone saying the flight was cancelled nothing else. They told me I would have to pay $3000 to get me on the next day flight. Then they called back to say that because they canceled they could get me a flight in two days. Unfortunate my vacation was already wasted and I ended up in the hospital for the rest of the week due to stress related issues. When I called Delta to refund or credit me for the missed flight they refused to give me my money back. I'm contacting the Federal Trade Commission to see what my options are.

    Anonymous 5/12/10 11:10AM

  • I was flying home from Phoenix to Portland, Maine on Mother's Day, with a connection through JFK. When we landed at JFK I learned that Delta had changed my connecting flight to Laguardia airport, and I had 90 minutes between flights! I spoke with two Delta employees at JFK. Both ladies told me that there was no way I would be able to make that flight and they could not believe that Delta had done this to me. I, instead, had to catch a flight to Boston and take a bus to Portland. I arrived home at 9:30 at night and my Mother's Day was ruined. Now, Delta is offering to pay for my bus ticket! I believe that this is severe service failure and will pursue for compensation.

    TIRED OF BEING TREATED LIKE CATT 5/12/10 5:57AM

  • I was charged twice for checking 3 bags on sunday and my account still has not been credited. We used the self-checkin which for some reason malfunctioned and did not generate our baggage tags, so we were asked by the attendant for my check card again and I told her to make she credited for the first 3 bag charges and I was assured it had already been done, not so. As of this morning my bank is still showing 6 $25.00 charges on my checking acocount. I knew this was going to happen.

    Carol Sherman 5/6/10 5:59AM

  • Our flight was cancelled back during the big February 2010 blizzard. They booked us on the next available flight which was nearly 3 days later. We cancelled instead and were told we would get a refund. Ten weeks and counting and still no refund. Getting through to a live person on the number given for ticket refunds is impossible.

    JJJR 5/3/10 8:35PM

  • This company has horrible customer service! I called after having a horrible flight with an illegal connection, did not receive my bag, and when it was finally delivered 48 hours later, it was completely ruined and broken. The woman I spoke to was rude, interrupted constantly, told me it was my own fault and to live and learn, then proceeded to send ms to the internet because there was nothing she could do. Do not fly this airline!! Worst customer service ever!!!

    Anonymous 5/2/10 12:57PM

  • I received a phone message from Delta about two hours before my flight on Sunday to tell me that the first segment, to Atlanta, of my flight to Raleigh had been cancelled and that I had been rebooked for the next day. I understood that there were weather problems so we scrambled and found a room for the night at our expense. I then called Delta to confirm that both my wife and I had been switched since she hadn't had any notification. The agent at first couldn't find my wife's information but then found her to still be on the cancelled flight. I understand weather and mechanical problems but to cancel a flight and giving no alternative is unacceptable. The agent said she couldn't book us together on the same flight until Monday. That wasn't good because we had to go to work on Monday. She then booked my wife on Sunday to Raleigh through Memphis three hours before my flight to Atlanta. The agent at the airport on Sunday was less help trying to get us on the same flight saying everything was full. As it turned out there were empty seats on my flight and on hers.
    We only fly Delta when we do fly and are treated exceptionally well but this time there was a breakdown.

    Charles 4/29/10 2:56PM

  • Not answering phone calls. Pathetic customer service!!!

    Boboioi1o0 4/20/10 6:55AM

  • Never have I ever been treated so poorly by an airline. I was traveling yesterday with my husband and 2 children under 2. When we got to the check in they told us that we HAD to have paper tickets for our children. We explained that the tickets were all booked electronically and that all of our tickets would have to be printed by them. They refused to even look in their system and smirked and laughed AT us. They told us that we would have to buy all new tickets. Mind you the rule for children is that if they are under 2 years of age they can travel on your lap. We had already PURCHASED tickets for all 4 of us. 4 seats, when we only had to buy 2.
    We finally got them to agree to bring over a supervisor, and a supervisor told them that they were wrong. We demanded an appology from the agents and they refused. I have never been spoken to in such a demeaning way by anyone, or made to feel so little.
    Oh and they also screwed up our seat assignments, they tried to put my 1 1/2 yr old in a row all by himself. And they put me next to a guy who was totally grossed out by the fact that I am breastfeeding (my 5 mo old).
    I keep trying to get someone on the phone, but Delta isn't accepting calls at this time.

    Anonymous 4/19/10 11:31AM

  • My kids are stranded in Genoa, Italy after disembarking from a cruise. Sadly, Delta is their flight partner, so we are now stuck with no customer service or ability to change anything. Delta hasn't been taking phone calls for 2 days now, but I used your website to get domestic Delta. They transferred me to Intl. Fingers crossed that they answer the phone.

    I advise anyone not to use Delta, domestic or international. They left me in San Juan, PR last year, but I invoked the carrier change rule and a day later flew out on American (a much better airline).

    Anonymous 4/19/10 9:29AM

  • I fly very often and it has been my experience that Delta will most often get you there on time. However don't bother to try and get in touch if something goes wrong, because you WILL NOT be able to reach them. To get customer service you will have to go to the airport to get any help Their stated contact phone number will no be a help.
    I have to agree with previous comments in that Delta have the most rude and impatient people of any airline. If my company books a Delta flight, I simply stay home or fly another airline.

    Josh 4/18/10 1:40PM

  • Making reservations online is very cumbersome and prone to omissions and errors. Speaking to a Delta rep. is Impssible

    Anonymous 4/16/10 9:20AM

  • I have always heard wonderful things about Delta airlines until recently. My experience with Delta was not wonderful. It started with Friday morning 3:00am, April 9, 2010, and ending with my return fly on 4/11. In the future I will avoid flying with Delta airlines. I loved flying with North West, never had any problems with canceled flys. All my trips to visit my daughter in Raleigh NC will be with US Air.
    It all started with Friday, by canceling my fly at 6:20am and sending me thru Atlanta instead of Memphis, Tenn. and returning on Sunday my canceling my leave time from RDU at 11:50am and making it 12:50 instead, and having 5 minutes to catch my fly in Memphis, Tenn.






    Anonymous 4/14/10 12:03PM

  • As I write this I am waiting for three hours at the airport in Atlanta when I should be arriving back home in Memphis right now. I had a round trip ticket booked MEM to JFK. When I went to the airport today to get my flight back to MEM I tried checking in at 3:04 but the computer would not let me check my bag since it was 56 minutes before the flight left. I went to the counter and the first person I spoke with was not very helpful nor knowledgeable. I then asked to speak with a supervisor whose name was Cheryl and she was not very helpful plus she was very, very rude and unaccommodating. The first person I spoke with said if I had pre-paid for the bag she could have let me check the bag. I am unclear why that would have mattered?! Why could I have not paid right then?
    I went to another gentleman who was working at the business class counter and he was much more helpful, knowledgeable and I got the impression he thought it was unreasonable they had not let me check the bag at 3:04 for my 4:00 flight. While this gentleman was helping me rebook the flight so I could get back home today, I went in my suitcase to do some repacking and the supervisor named Cheryl came by and rudely said that I could not have my suitcase open!
    My experience today with Delta Airlines at JFK was the worst experience I have ever had with an airline. I had to deal with extremely rude, unaccommodating staff (particularly the supervisor named Cheryl) and ended up having to pay more money and get home 4 hours later because I was FOUR MINUTES LATE checking my bag. This policy and the way the employees at JFK so uncaringly enforce it are inexcusable and will have me only fly on Delta as a last resort in the future.

    Anonymous 4/4/10 12:27AM

  • Last Friday March 26,2010, my family traveled from Dulles airport (IAD) to Atlanta (connecting to Punta Cana) on flight DL 1681. Our group included of 4 families with 8 adults and 8 kids. We went to Punta Cana to celebrate my sister and her husband's 10th year anniversary.
    Unfortunately, our plan was destroyed by Delta airlines. Our flight was scheduled at 5:45AM. We got to Dulles airport at 3:15AM. The ticket/checkin booth was still closed. Not until 4AM, someone from Delta airlines showed up and instructed us to use the self check-in terminals. We did our online checkin from the night before. When we went through the security check point, the line was very long. My sister was stopped to search due to her jewels. When we got to our gate (by running) most of us made it in but my sister was behind due to her extra search needed. Once her family go to the gate, the gate was not even closed,it was still 6-7 minutes before the departure time but she was infored that her tickets were already sold/given to other travelers who went stand-by because the flight was over booked. She even saw those stand-by travelers got boarding in front of her eyes. She was devestated. Her kids were crying so much because they had to run as fast as they could (even though they had to get up very early in the morning) and they still did not get to fly with other kids in the same group. Not even that, my sister was rudly treated at the gate. No matter how she explained she got a response :"no tickets for you". My brother-inlaw even offered to pay $1000 to get on the plane so that they would not miss their flight, they did not get a response or ANY EXPLAINATION or SORRY from Delta Airline agents. First, this is NOT our faults. The fact that the security check point was busy and took longer time, we could understand. But the fact that we already checked in, and made it to the gate before it was closed and found out due to the airline over-booked the flight, they gave our tickets to other travelers is NEVER ACCEPTABLE. They never paged my sister and told her to report to the gate like other ailines would. My husband is a frequent traveler with other airlines for his business and he said they always page pepole who already check in and still not show up at the gates. This is our VERY BAD experience with Delta airlines. We had to reschedule my sister's flight ( they moved her to Sunday, so she lost 2 days(2 nights) of her vacation) and also cancelled her dinner reservation to celebrate their 10th yr anniversary that we booked months in advanced. We were told at the hotel that they could not rebook her for the rest of the times they were there because they already had other reservations. This is a completly USELESS TRIP for them and very SAD trip for us and our kids because they could not understand WHY everyone checked in at the same time and their cousins/friends got rejected to get on the plane with them.
    Not even that, to our surprised, when we told some other people about our story on the plane, we heard very bad stories from them about how DElta airline's been always overbooked and messed up. One gentleman that we talked to, he said he traveled with Delta every 2 weeks for his business trip (due to his company got an agreement with Delta airline for discounts), and he said, not a single time that he flies, he did not hear any coomplains about something with the booking/the overbook flight , the customer service or something else. He said,every single time, there is something wrong with someones that he talked to or heard on his flights. With his own experience, he got some problems with the customer service a couple of times too.
    WORST OF ALL, we never received any appology from Delta Airlines or exlaination why we have to suffer due to the airline over-book mistakes. I'm sure other airlines have over-book flights too, but they seem to know how to manage and make their customers happy. DELTA Airlines DID NOT.
    On our flight back from Atlanta to Washington DC on March 31 on flight DL 0562, we also saw a note at our gate the the flight was over-booked again and "compensation will be provided if deny is neccessary"..this DID NOT happen with my sister's case. I'm now checking your online rules, it clearly stated that the time required to be at the boarding gate is "5 minutes before departure", which my sister did. I'm sure we were not treated equally, because we are Asian-Americans. THis would surely COULD HAVE NOT HAPPENED to another White-American family. We felt so betrayed and badly treated. This first time experience with Delta WAS TERRIBLE and UNFORGIVABLE for us. We felt Delta airlines OWED us an explanation and apology and also compensations to our group because you surely DESTROYED our plan and DAMAGED our vacation.

    Below is policy checkin require from delta website.


    --------------------------------------------------------------------------------

    Delta Shuttle® Security Check-in Requirement Time Exceptions City Required Baggage Security Check-in Time Be at the Boarding Gate
    Boston, MA 30 minutes before departure 5 minutes before departure
    New York, NY (LaGuardia) 15 minutes before departure 5 minutes before departure
    Washington, D.C. 15 minutes before departure 5 minutes before departure

    Poor customer service and discri 4/2/10 9:59AM

  • Delta has not honored it's bonus miles promotion. My husband and I have been Platinum AmEx card holders for years and had built up a lot of rewards points. We've also flown Delta for decades. Earlier this year, Delta e-mailed us an offer to add a bonus up to 40 percent for Platinum AmEx points transferred to SkyMiles before a certain date. We accepted their offer prior to the deadline, following the instructions in the e-mail offer. The points were transferred by AmEx right away, but Delta never awarded the bonus points to our account. We've called several times and been told that the issue is being resolved, but nothing happens. (It's now been over a month.) One representative even accused us of not "registering" for the bonus, although that's impossible. We followed the instructions in their e-mail, and we would never have transferred so many points but for the bonus offer. Has anyone else had this problem with Delta?

    Irritated in California 3/29/10 9:08PM

  • I sent the following letter to the editor of the Syracuse post standard and they put it in the paper.

    Extra fees without extra care for luggage

    To the Editor:

    I just returned from a cruise and flew to Miami through JFK. I returned home with a layover in Atlanta. We were forced to pay an extra fee for our luggage in the amount of $70 for the round trip.

    When the luggage arrived in Syracuse, it was soaking wet. One of the zipper tabs on one bag was broken off and there was a slit in the back of the bag about two inches long. The nametag that was on it was new (as was the bag). It was made of plastic and had flashing lights in it. It was missing, and I’m sure someone removed it from the bag. Our clothes were all wet, but luckily nothing inside the bags was ruined.

    My question is, if we’re paying all this extra money for our luggage to be serviced, why then aren’t we getting top-notch service?

    Seems to me we are being shuffled through like cattle and our luggage is being treated like trash put to the curb.

    Barbara Eighmey
    Clay

    bhkeys 3/25/10 3:58PM

  • I have spent two days TRYING to get my airline ticket through Priceline. Never again. I didn't get complete printout with confirmation number from Delta, and to top everything off, all yu ever get when calling is someone ina foreign country that can't speak English. Why can't American companies employ Americans!. Very dissatified with the airlines. Never had problems with NWA.

    Anonymous 3/23/10 8:43AM

  • I had the worst experience ever! I booked flight from Memphis to Las Vegas on 03/12/2010. The plane took off on time and arrived on time. When I arrived in Las Vegas everything was ok. When it was time for me depature from Las Vegas, i returned to the airport and began to ask questions and the staff was terrible. The staff didn't give me any directions, they didnt care that I was lost and didnt know where to go. As a result of it, I missed my flight. Delta charged me to come back home. I was highly upset. They had seats avaible didt let me fly back home. I had to wait two days, jus to get back home.

    Anonymous 3/23/10 8:41AM

  • I can't see my reservation by Internet and I am waiting since a half hour ago for a representative. Still waiting until a representative.......

    Anonymous 3/19/10 3:39PM

  • I can't believe they are still in business. I never wish anything bad on anyone, but I would truly feel happy if I heard that Delta was going out of business. Too many details, so summary = lost wedding clothing, lots of $$$ spent, stranger's luggage delivered to us instead (& Delta asked US to drive it back to the airport!), unable to get through on telephone, when we did we were hung up on 1st & placed on hold for 30 min 2nd, then when my fiance was injured and ended up in a wheelchair we had to postpone a flight back and had to pay over $500 for the medical emergency. No resolution ever found, and that's a very brief summary.

    Mila_M 3/18/10 11:56AM

  • I just made a reservation on Delta.com, Denver to West Palm Beach via Atlanta. I previewed seat availability and there were lots of good seats, but after I booked my flight these good seats were no longer available. I went back and previewed the seats, and the good seats still show up. Wishing to change my automatically assigned seat, I called 800-221-1212. The first time a message said due to heavy call volume I should call back later. When I called back I got a busy signal. I called 404-765-5000 and also got a busy signal. This company has a real problem!

    drshapiro 3/17/10 8:03PM

  • It seems along with being left on hold for two days and busy phone lines, Delta doesn't care to answer emails either. All I'm trying to do is get hold of "delayed" baggage! It's been 72 hours and still counting!

    Jaxe 3/16/10 6:09PM

  • Sucks sucks sucks!!!! This past weekend has been the worst display of customer service I have every experinced. On Friday afteroon I called 3 hours before I left for the aiport to make sure my flight was going to leave on time, I was told yes. Get dropped of at the airport which was extremely small with one man at the desk to be told that my flight was delayed. I agreed to wait to only be told that my flight was cancelled and wouldn't be able to get a flight out of my location till several days later. I had to rent a car and drive 5 hours in the middle of the nite to catch a flight in Atlanta. I haven't been able to get in touch with any cutomer service member on the phone since Friday and here it is Tuesday morning at 2:48am and I'm on the phone, on hold.........for 45 minutes just so I can talk to someone. This is very sad. I will not be flying delta again.

    Upset 3/15/10 11:53PM

  • BEYOND POOR CUSTOMER SERVICE!!!! We were delayed from our initial flight because of "weather!!" Delayed to the extent that we finally departed 2 hours late---missed our connection in the air---were told by an un-sympathetic agent that there were no more available flights out of Atlanta until "maybe" 4 pm the next day. They would not give us loging in Atlanta because they said it was a "weather issue (aka fog)" and they weren't allowed to! I can understand weather delays----I cannot understand Delta agents so unwilling to offer or even attempt to offer a solution. Will avoid Delta Airlines and will not recommend this airline! And....I totally agree with another comment on this sight regarding the Delta 800 numbers----no one answers-----ever!

    Anonymous 3/15/10 5:29PM

  • Why are all the lines busy? As a corporation you should have plenty of lines to help support your cusomers so they will be satisfied. As it stands, I am very upset to the fact that my ticket is messed up and that I can not reach any service for your company at which I spent almost two hundred dollars for.

    Sincerely,
    A very unhappy customer.

    Anonymous 3/15/10 12:43PM

  • I have never dealt with such a incompetent group of people in my life. I have never spent so much time on hold or trying to get a hold of people before in my life. When I finally did get through it took a non-engligh speaking agent one hour to make my flight reservations using skymiles. He then told me that I did not need my flight number because he would e-mail it too me which I have not received yet. I am once again trying to get through but am sitting on hold with the baggage department because I can't get through on your 800-221-1212 number. I am so upset I could scream. My husband is actually trying to purchase a ticket through work today on the same flight but cannot because I did not write down information other than my confirmation number. Please help.....

    mam 3/15/10 12:04PM

  • After spending hours trying to locate a phone number for Delta that would even be answered, it was finally answered by someone who couldn't speak English well enough to ask for help if they fell on their face. Which is exactly what Delta airlines has done with their customer service, fallen flat on their face!! How pathetic? If this is the best they have to offer, it's no wonder they hide their phone number!

    Helpless 3/15/10 12:00PM

  • The Delta phone 800-212-1212 is still busy! Tomorrow (Monday) I am going to the Seatac (Seattle) airport to see if I can change my flight at the Delta counter in person! I wouldn’t be surprised if they tell me that this should be done only by phone. I tried to change it online, but the site says that they recognize my name! If you live near an airport, you may consider the option of going there.

    LuckyZ 3/15/10 12:19AM

  • seriously, every contact number at Delta is busy for the last 4 hours? seriously? is this an american company?

    Anonymous 3/14/10 7:11PM

  • I have tried reaching Delta airlines all day today. I work in retail and do not have access to a computer on the selling floor. There were two things going on; either you got a busy signal or you got a message telling you that they were "too busy to accept your call and to call back." That is clearly no way to run an airline.

    nomoredeltaforme 3/14/10 4:50PM

  • Tried calling the customer service number repeatedly only to get a message saying the call volume is very high try later.
    My son and grandson's flight for tonight was cancelled and replaced with a flight leaving Orlando on TUESDAY morning!! 2 days of school and 2 days of work will be missed. No way to change the flight- no awy to speak with a human.
    Frustrated

    Anonymous 3/14/10 11:38AM

  • I have been trying to call now for four hours....still nothing??!!

    Anonymous 3/14/10 10:33AM

  • There is huge room for Delta Airline customer service line to improve. The capacity of service line is far from what Delta's scale of airline size.

    In my case, the Delta Customer Service line 800-221-1212 line is unreachable when I need it for my family's international traveling assistance. The line is busy for hours with busy tone, then disconnected in a few beeps without providing a prompt or message like most of other airlines. It is far from the Northwest Airline that Delta took over not too long ago.

    Come on, Delta!!! Be a real "Delta" in all aspects-especially the Customer Service, not just the airline size, airfare, and fees.

    A frustrated customer

    http://www.delta.com/help/contac 3/14/10 9:42AM

  • I have been trying to call Delta for the past 12 hours and it still tells me that they are experiencing heavy call volume and to call back later, its insane! My flight was cancelled 12 hours ago and I still havent been able to re-book. I cannot believe they run their business like this.

    Drew 3/14/10 7:54AM

  • I tried calling 1-800-225-2525 (supposedly to be for Northwest), but the call is answered by Delta and the message tells that the lines are very busy, to call later!

    LuckyZ 3/14/10 12:24AM

  • Customer support 8002211212 and 404765500 are not even answering the phone tonight.

    Medallion number is resulting in holds of over one hour (have experienced this delay three times today).

    Anonymous 3/13/10 9:40PM

  • Both our flights on two different planes were delayed due to Delta's fault yesterday--mechanical problems. Our choice was to go home and leave two days later or fly to DCA instead of BWI, which we did arriving five hours late. At each airport only one poor clerk was in charge of rebooking the long line of people missing connections. Despite re-routing the bag, and the extra three hours delay to get it onto the plane, it didn't make it. The numbers they gave to check on the bag were useless. No one answered or they sent me to other useless numbers. Twenty-four hours later their website says our bag will be delivered on April 10--a month from now, between 8 pm and 8 am. We'll be home by then. I've been a frequent flyer with Delta since the early 1980's, but it's all over now. They think we're idiots to be jerked around, and on top of it we paid $23 to have them keep our bag. This experience makes me feel unsafe with this airline. Not enough people are working the gates, the phones, the luggage. Both my planes had mechanical problems. This company's operations give the impression of being on the verge of collapse--and I don't want to be in the air with them.

    EM 3/13/10 8:52PM

  • Delta has HORRILBE customer service. Tried to switch a flight and after using the net and misc. phone numbers have had no luck after FIVE hours. Most numbers go to a busy signal or cut you off and disconnect you after initial message... not even time to hold. NEVER flying Delta again! Please take warning and fly another airline!

    Anonymous 3/13/10 7:21PM

  • I just got disconnected after calling the 404 number and being on hold for 10 minutes! The 800 number wouldnt even let me through to anything!

    Anonymous 3/13/10 8:10AM

  • Am trying to call customer service right now and am getting automated crap and everytime the automated voice says it is transfering me to a rep the call gets cut off! What the heck is going on? I am trying to change my daughters flight due to a medical emergency and I can't get through to anyone! My daughter is in the military and needs to be back on base in NY by monday morning and no one is answering my call for help! This is absolutely ridiculous, Delta I hope to GOD that you all run your flights a whole hell of alot better then you run you customer care center.

    Anonymous 3/12/10 10:40PM

  • On 3/3 I decided on a flight
    from dtn to rsw. On 3/4 6:00 am to decided to book a flight before prices went up. Too late prices went up. Ok I'll book any way Oops delta won't accept my card security code issues. Contacted that afternoon the card company. They said make sure address is exact. Ok that didn't work. Called to book over phone now the flight was booked. Maybe because we were trying to book on line. That evening tried one more time found another flight with good price. Same results security
    code again. Called credit card co. again no problem with our card tried to route through pay pal no luck. Called Delta and was willing to book over phone even though it cost a extra $60.00
    Guest what price now is APP. $600.00
    more in a matter of minutes agent said someone else may have booked. Could it possibly be that it might have been us sincewe had it on line with seats already pick out. Answer would you like to book that flight cost now in excess of $600.00 more. No discusseion on pricing. What would your answer be.
    Conculsion I booked out of fnt at about the same price costing me the $600.00 but in term you lost $1400.00 and a preferred customer. How would you feel right now?

    A nightmare with Delta
    Dennis and Debbie jones


    /

    Anonymous 3/7/10 3:05PM

  • I have flown with a lot of air lines had good experiences and bad experiences as well, but my last flight being with Delta is the worst experience I have ever had. I travel for my company, but if I have to fly with Delta ever again I will quit my job unless my company lets me drive to my destination or use another airline. I feel that everyone that flies with any air line is being fleeced with Delta being the worst. I have said all of this to say I WILL NEVER FLY DELTA AGAIN.

    Anonymous 3/5/10 6:31PM

  • On 2/13/10 Delta cancelled 3 of 4 outbound flights to Atlanta. We were at the airport as Delta requested at 2 hours before the scheduled 5:45 am departure. In fact we arrived at 3:am. We had found a flight to the same final destination and should have booked it. Delta did not arrive on scene until 4:35 am , though we called and were assured we MUST be there 2 hours before. We registered our cells with Delta as instructed, to be informed of cancelled flights and were never notified.
    Upon staff arrival, the staff moved the cancelled line to another location and although first in line at the proper place, were moved to the back of the line now. I refused this treatment vocally and was granted a place in the new line. Delta would not transfer to another airline for they said it was weather and told us that the 15th was the earliest we could get out.
    They were rude , non helpful and near dishonest in treating us this way. All they had to say at that point was for us to seek our own flights at our own costs and they would refund our money. Instead , they told us there were no flights that could get us to our destination which was not true. We found the same flights they insisted did not exist and left.
    Upon keeping the return flight, they loaded the plane from both ends, with the front seats being boarded from the back and the back seats boarded at the front at the same time with passengers meeting in the aisle of the plane. The pilot then announced he would be doing a "wave" with his wings to some people on the ground that were getting married at the moment we took off that he had met in the hotel the night before. So we listed from side to side as the pilot made good his promise at our expense upon our takeoff.
    Delta has cost cut by firing thier experienced older staff and replaced them with pseudo-intelectual grads at half the cost. They assume the public to be stupid and try to hold thier business by not just telling the customer their true options in cases like this. They are un friendly and unhelpful. I will stay home if I cannot find another carrier to my next destination.

    Anonymous 3/4/10 2:12PM

  • Delta Airline customer service was worst out of all my airline experience. I had time matter business trip and ticket got canceled, which I understood because of due to bad weather, but thing is when I requested the refund the Delta rep. told me to wait 2weeks. It's been more than a month and I still haven't received it. When I called this morning about this matter the Delta rep. was so rude and told me not sure if refund went through. Now I they told me to handle with the bank. Do not flight with Delta. They do not know what is the good customer service!!! I will not use Delta.

    Anonymous 3/4/10 2:09PM

  • I bought and paid for 1st class tickets for my wife and myself and fly 1st class because I have some hip problems. I am 66 years of age and had booked several legs including a 4 hour plus leg from ATL to PHX. We were flatly denied the 1st class seats for which we paid and told simply they had overbooked. No compensation was offered. When I called the "online customer service" (the term customer service, itself, is a joke when applied to our experience with Delta) they offered a $200 travel coupon. Meanwhile, I get to pay the doctor bill for my hips. What a terrible, inconsiderate, and in this case, dishonest company.

    Bent Over 3/4/10 1:00PM

  • This airline took a horrible situation and made in infinitely worse. I booked a bereavement fare into DC between the two blizzards over the phone. I was told the nearest airport to where I had to go was Reagan but once my e-ticket came to my email I saw I was booked into Dulles (Which the representative told me was in a town which when Googled appeared to be a three hour drive away in good weather!). I called back frantically and after being on hold and in tears for a very long time, was told that Dulles was indeed the best airport. Relieved, I did manage to get out and on my flight. Now that I am returned home, I see an additional $20 charge on my credit card. When I called to check in to this A) I was told that my ticket was not processed as a bereavement fare and so the $20 fee can not be waived and then B) when I began to question this and asked whether I have to dispute this on my credit card, I was hung up on! This is outrageously poor customer service. I shall not EVER fly this airline again unless there is absolutely no other way I can get to where I HAVE to be RIGHT THEN.

    Distraught and Done with Delta 2/28/10 5:34PM

  • Oh my goodness I just talked to someone who shouldn't be on the phone. hmm. ummm. daaa. First she told me they flew direct to where I wanted to go and then oh no we don't Also accent so strong I could hardly understand and so slow and soft spoken. I worry that if they train their pilots like they train their customer service reps..I may not want to use them!!

    Kaytam 2/27/10 10:32PM

  • BAHAHAHAHAHAHAA
    Okay, all though I am extreamly pissed off right now, this gave me a good laugh. I don't think I need to explain what I was trying to do by calling them at this point because basicly here is what happened: It was busy the first 3 times I called (Why the hell is a 1800 number busy?) And as soon as I get through, here is the word for word recorded message I received, "Due to extreme weather conditions we are currently unable to answer your call" and then it hung up... Now if the customer service is located in Chile, where a 8.8 earthquake struck earlier today, then I understand... Otherwise, what kind of weather impairs someone to answer the phone? HAHA not helpful, Delta is cow poop. Night.

    Anonymous 2/27/10 8:20PM

  • I too tried to get through on both the toll and non toll lines with no success. I finally got through on non-toll line and was helped very quickly. The rep was great and took care of my issues. Delta needs to add more numbers or capacity for calls coming in to reduce that initial poor service experience. I feel for the reps. By the time the customer gets to them the customer is already frustrated.

    Anonymous 2/27/10 4:00PM

  • WTF???
    It is required that i speak directley to an operator in order to book a flight for someone w/ carry-on oxygen. When I call to reserve the flight I am told I am being charged $20 above the stated online price because I am booking through an operator.
    WTF???
    Charge me for the inconvience of making me speak directley w/ one of Delta's arrogant employee's.
    I don't think so....I'll take American Airlines.

    Anonymous 2/26/10 4:53PM

  • I called Delta to confirm the gate number, arrival / departure time, etc. the day I was flying. The 800-221-1212 was busy for over an hour. I finally got through on their NON-toll-free number. The first customer service person was so rude that I hung up and called back, hoping to get someone better. (The CS person actually asked me if I was stupid. Nice customer service skills.) The next person talked sooooo slow and acted as if I was causing her a great inconvenience by calling her. Isn't that her job? She told me to go online and find out the info myself. I told her that I did not have internet access where I was. She then put me on hold for 7 minutes. Then when she came back, she took another 9 minutes to look up my info. It should have taken 2 minutes. She was breathing so heavily into the phone that it made it hard to hear what she was saying. It seemed as though she was running up a flight of stairs. Maybe that little bit of work tired her out for the day. It turned out the info she gave me was incorrect. Overall I would give Delta a ZERO on a scale from 0 to 10. I received incorrect information and the customer service reps made me feel like I was causing them a great inconvenience by asking for their help. Also both my flights were over 35 minutes late. I will NEVER use Delta again. I will advise anyone I know to avoid them like the plague.

    sereneflyer 2/26/10 1:33PM

  • Delta couldn't tell me if my credit card payment was accepted. And to determine if I had a reservation, had to call back later in the day. I did so and the rep refused to put my charge thru via the phone stating it would cause a problem w/my credit card. I contacted my credit card company and it seemed they were confused whether the Detla rep worked for them or the airlines since he didn't know a thing he was talking about. Finally, the charge went thru and I still haven't received confirmation of my reservation made over a week ago. We depart in 10 days and I'm really nervous how things are going to pan out, especially since we have an international layover with a change in airlines(their partner nonetheless). Busy, busy, busy are the lines. Can't reach anyone to confirm anything!

    flymetoday 2/25/10 5:01PM

  • Here I am crying my eyes out trying to call delta airlines to change my plane ticket because my grandpa had just past away and they are busy for atleast an hour now. There are thousands of unemployed people out there and instead delta is so freakn lazy and stupid. This is the most stupid airline ever regardless if I'm selfish but I will never refer delta airlins to anyone. EVER.

    amy 2/25/10 4:36PM

  • After 40 minutes and 3 incompetent Customer Service people, 1 who gave me an incorrect number, 1 who disconnected me and 1 who finally got me to a supervisor who had no additional answers to my question of how to check arrival times, I must tell you that Delta has the worst phone Customer Service I have ever experienced from an airline. There are thousands of unemployed people. Why not hire some of those who I'm sure would be more competent than the ones you currently have working for you. Also, it would be nice to speak to someone who speaks the same English I do, not someone with a foreign accent it is impossible to understand.

    Anonymous 2/24/10 7:07PM

  • Dealing with Delta -- which I had not done for awhile -- is a nightmare. I navigated the website, trying to get reservations from DC to Memphis, and was unable to close the deal (two credit cards were not accepted). Then I tried both the 800 number and the 400 number -- busy for two hours. This is very different from my experience with other airlines. I will avoid Delta in the future unless I can deal through a travel agent.

    Anonymous in Virginia

    Anonymous in Virginia 2/24/10 3:59PM

  • After dialing for 1 hour and 20 minutes, I finally got through to Delta and put on hold. That was 4 hours and 30 minutes ago. Still on hold. Positively absurd.

    CarolZ 2/24/10 3:48PM

  • Lost luggage on both arrivial and return from trip. Had to start my Mexico vacation with no luggage for more than 30 hours. Unexceptable. Then lost again on arriving home. Got it 25 hours later.
    What compensation can I expect?

    Anonymous 2/24/10 11:05AM

  • yes i bought 2 tickets for me and my mother. the tickets all together was suppost to be 117.00.
    instead they charged my debit card.174.80 2 times.
    this is nothing but a joke right here.
    and i can get a hold of anyone on the phone to get this mess straighten out.

    Anonymous 2/24/10 7:45AM

  • We have been trying to get through via the toll free number and 404-765-5000 number and it has been busy for over two hours. I need service and I cannot wait!

    Anonymous 2/23/10 9:43PM

  • The 1-800 numbers for booking tickets and changes is a nightmare. The voice response unit drags the call out for 4 mintues just to get to a rep., then immediately disconnects. This happened for 2 days on multiple attempts. I've been a loyal customer ( I live in ATL) but this episode has soured my outlook of Delta beyond repair.

    Anonymous 2/18/10 7:20AM

  • I had to change my flight from Feb 21st to March 21st flying to Winnapeg on an awards ticket. They told me it would cost me 100.00 plus 7000 more miles to change the ticket. AND 20.00 for them to book me a ticket on the phone if I bought one without using miles. (did not have the 7000 extra miles) Same flight, same times, but one month later...
    What a bunch of money grubbers. This is why I fly Southwest on domestic flights. Friendly service, easy ticket changes. Delta Service has very few helpful Service agents. Odds of really getting friendly quality help? 1:100 Mostly they SUCK! Be for warned.

    Eaglevps 2/17/10 11:15PM

  • This is the worst airline ever. They cancelled our flight 3 days in a row, claiming bad weather. Meanwhile, many other families traveling to our same destination BUT traveling with different airlines didn't have problems getting to their destination. Have been trying to talk to a person on the phone for 4 days now and every time they say I am being transferred to a delta representative, my call gets disconnected.

    Anonymous 2/17/10 9:18PM

  • My experience with Delta has not been a pleasant expereince. It is impossible to talk to someone and thier website has not been able to help me with my issue.

    edbjr 2/16/10 9:02PM

  • What a joke you guys are . My wife and her 84 year old mother are stuck in Atlanta. No bad weather No bad conditions. Just really BAD BAD BAD SERVICE. I am sitting on hold waiting for someone to answer your Damn help line what a joke.We will never ever use Delta Airlines Again.

    Anonymous 2/16/10 5:40PM

  • I have tried to book with Delta using the reservations number they give. No one answers and they hang up without comment.

    Anonymous 2/15/10 7:34PM

  • The absolute worst customer service- the phone hangs up on you before you can ever speak to someone. WHAT A JOKE!

    Anonymous 2/15/10 2:17PM

  • DELTA IS THE WORST, YOU CANNOT GET A HOLD OF ANYONE AT ALL, I HAVE TRIED FOR OVER A WEEK.

    Anonymous 2/15/10 12:27PM

  • Delta is the absolute worst - try getting stranded for going on 3 days with a phone number for support that noone answers. We were stranded in Nashville from a West Coast flight Friday 12 Feb. Despite ~ 2000 passengers who were supposed to go to ATL arriving in ATL, 4 Delta reps gave out cards with a useless phone number on it, promising we would be helped. I bought a ticket on Southwest to get home... they answered their phones. My first choice of carriers is now Southwest.

    rust_never_sleeps 2/15/10 10:25AM

  • What good is a customer service number if you are not taking calls? The message says to call back but I have been calling for hours on a cancelled flight.

    Anonymous 2/15/10 8:08AM

  • Ah, Delta Airlines and Atlanta airport, a combination sure to spell disaster. My wife's flight from Atlanta to RDU this morning was cancelled yesterday due to "weather conditions". I guess Delta is now following the school systems in the south, they cancel flights even if there is a chance of bad weather, instead of waiting to see if it actually happens. Checking the Atlanta Airports info this morning there is no significant delays and planes are arriving and departing - just not any flights from ATL to RDU. Makes me think that this decission was made because the flight wasn't full?? BTW, the weather here in Raleigh is perfectly fine, so there is absolutely no excuse for cancelling this flight. I too got the message "due to extreme weather conditions we can't take your call" - what a bunch of B.S. Now my wife has to sit in Atlanta until 7 PM waiting on a flight. Delta - what a joke !!

    Anonymous 2/15/10 6:56AM

  • Absolutely IMPOSSIBLE to get a hold of.

    We each had over 100,000 miles on Northwest. So then we purchased a American Express card for $90./year only to find out we have to use all of our miles by the end of 2010!

    What a huge rip-off! Don't get the card, and switch to another airline for your frequent flyer program.

    MiMima 2/14/10 10:54PM

  • My daughter has been stranded in Mexico for two days, due to a Delta equipment problem. Two extra days in Mexico is great right? Not if you're sitting in the airport with Delta reps telling you you're on the next flight in two hours, only to be told two hours later that this flight, too, has been canceled. This has happened eight times in two days -- now she is back at a hotel, and worried about keeping her job. This from the largest airline in the world -- one I won't use any more, nor its "partners" like car rental agencies, hotels, etc. Email Delta's "Customer-Care" center, and receive an auto-response that says they are very busy and will get back to you in two or three days!

    Tom the Travel Writer 2/14/10 5:12PM

  • They are the absolute worst! I spent 1 hour and 30 minutes on the phone with them three days ago and another 1 hour and 15 minutes the day later to try to make reservations with a denied boarding coupon. They finally figured it out but wanted to charge me an additional $20 for not making it online - it DIDN'T work online - that is why I called. I am a Platinum Medallion member but I despise them.

    Glen 2/13/10 2:49PM

  • I also cancelled and got the stupid message about the weather. How can a company just be unavailable like that. It has been 12 hours.
    I vote these people as the worst service .
    Stay far away from Delta if you can!

    Walshh 2/13/10 7:35AM

  • As a silver Medallion member for Delta (platinum level on US Air - I try to avoid Delta at all costs for this very reason), I can tell you that the business class international flights I fly every month (usually 2x per month to South America or Europe) will not be with Delta going forward.

    The number provided for premium reservations doesn't work. I am not on hold approximately 55 minutes (and still holding as I am try to lock in a skymiles award ticket - using up these miles and will not be flying with these dopes again).

    Good job, Delta - you will continue to lose more long haul business flyers with this level of useless customer service...bet that helps the bottom line

    docwatson 2/13/10 6:57AM

  • NO getting through today. My flight is cancelled and I can't reach anyone to reschedule it. I've been trying to call for hours and only get "Due to extreme weather conditions we are unable to answer your call at this time. Please call back later ..."
    ARE THEY KIDDING?
    How insane is this?

    StrandedinDAYTONA 2/13/10 6:35AM

  • Now they are not answering the phone at all. And if you email them, the response is that they will get back to you in 2 - 3 days!!

    Avoid Delta like the plague!

    Schuyler 2/13/10 1:45AM

  • I have been trying to reach an agent on the phone all day. I need to change a return flight. I have been hung up on, disconnected or nobody ever answers the phone. How can a major airline treat it's customers this way. I have called over 100 times. When do you plan on answering the phone?

    Anonymous 2/12/10 11:47PM

  • Delta customer service sucks. Booked my on a flight 24 hours after my original flight for a three day trip! Refused to book me on another airline and had to wait over an hour. I am on hold again now...

    Anonymous 2/12/10 10:52PM


  • On Hold now forever and for over 45 minutes-
    My Crime - I need to change the return on my former worldperks flight now skymiles - not allowed to change reservation online - They've combined the worst of delta and the worst of Northworst into the worlds worst airlines - I'll gladly surrender nonstop flights out of Minneapolis and switch to connecting airlines

    dw 2/12/10 7:40PM

  • You guys stink, First you change my itinerary and give me a connecting flight that leaves before I land. Then your customer service number that says you answer 24/7 answers with" No one can help you now. Please call back later". What a joke!

    Anonymous 2/12/10 7:11PM

  • I have been on hold at the Delta counter for over 90 minutes with no answer from Delta customer service!!!! Delta is the worst customer service operation on the planet!! Do not fly Delta ever!!!!!!!!!!!!

    Anonymous 2/12/10 6:44PM

  • Rude Rude Rude... I know that the situation with the weather is bad but why are your people at the airport so Rude??? They told my sons who were flying Delta to join us in St Thomas U.S.I. that they flight was cancelled period.. go home!!!They would NOT anwser any more question or try to find another route... This is the first time we have traveled Delta and it will be the last!!

    Pancheshen 2/12/10 1:09PM

  • I finally talk with them after 35 minutes waiting and canceled my flight. I need to fax to them why i can`t flight international. Now their fax number is busy. God tell me what did I do wrong?

    Anonymous 2/12/10 9:35AM

  • One leg of my flight today has been canceled, and I can't get through on the Customer Service number!

    Anonymous 2/12/10 9:31AM

  • I tried to cancel my flight and same thing icaaaaannnn`t reach them. I e-mailed them but it wasn`t enough to cancel my flight. I hate their always busy customer service!!!

    Anonymous 2/12/10 9:20AM

  • I cant get through either why is the number busy all of a sudden.

    Anonymous 2/12/10 9:06AM

  • I already have a comfirmation number and cannot get through to pay for it, yesterday I called and got through and listened to their crappy music for 3 hours on my speakerphone, finally hung up at 1:30am

    chernmax 2/12/10 8:24AM

  • This company sucks. I have been calling customer service and all I get is a busy signal.
    I will never fly again with Delta

    Anonymous 2/12/10 7:51AM

  • same here, been trying for 8 hours, busy.

    john 2/12/10 12:56AM

  • I agree - I have tried for 2 days calling at all hours on BOTH phone numbers and have gotten nothing but a busy signal!!!! I almost want to cancel the flight I already have booked and go somewhere else!!!

    Brendad 2/11/10 11:16AM

  • I have been trying non-stop to reach a customer service rep at 800-221-1212 for the past 24 hours, and all I get is a busy signal. I have tried all day, very late into the night and even extremely early in the morning. To me this constitutes extremely bad service when you are totally unreachable. Might I suggest you hire and train more employees.

    Anonymous 2/11/10 11:16AM

  • Tried calling a billion times.... busy signal everytime!!!!! Im angry now... what am I going to do????

    Anonymous 2/10/10 9:35PM

  • I'll be 150 years old by the time they pick up the phone.

    Anonymous 2/10/10 9:26PM

  • Call the Skymiles number. Then just dont input anything. I got through (though waited on hold for a while) without being a Skymiles member. They tried to rebook my flight for three days later through a city about as out of the way as it gets - so I cancelled. Hello Amtrak!

    Anonymous 2/10/10 6:05PM

  • SEEMS THEY DONT NEED OR WANT ANY BUSINESS. dURING MY 2 DAYS OF NOT BEING ABLE TO GET AHOLD OF ANYONE, I WAS ABLE TO FIND MUCH CHEAPER FLIGHTS FROM A COMPANY(US AIRWAY)WHO REALLY WANTED OUR BUSINESS. THANKS FOR THE HEADACHES DELTA.

    Anonymous 2/10/10 5:20PM

  • I, too have been trying to reach them at both numbers for 2 days at ALL hours. If they are short handed because of the storms back East, then at least put a message on. They website states "Customer Service 24/7". It should state "Customer Service Not Available 24/7".

    guiinc 2/10/10 4:46PM

  • I just learned that my flight tomorrow is cancelled and I will have to leave on Saturday instead but can't find the reservation online anymore. I can not get through to Delta and I remember how difficult it was on another flight back from Europe with this company. SHouldn't they have more personnel to deal with people. FLying has certainly become as bad as taking the Greyhound! On second thoughts maybe the Greyhound is a better option these days.

    Anonymous 2/10/10 11:37AM

  • OMG!!!!! I cant belive it i've been calling costumer service all morning and just busy. Beep beep

    hi 2/10/10 9:34AM

  • OMG - I've been calling for two days and I get nothing but BUSY, BUSY the entire time!! I know that there are major storms out east but thjis is absurd!

    Anonymous 2/10/10 8:16AM

  • oh my God! busy busy busy... can you get some more customer service employees or what????!!!

    Anonymous 2/10/10 7:58AM

  • I've been trying for two days to reach Delta. Busy signal all the time. I really miss NWA.

    Anonymous 2/10/10 6:05AM

  • I have also been trying to contact customer service throughout the day at both the 800 and 404 numbers. Constantly busy. I actually went to ticketing desk at airport with my question but got conflicting answers from agents. Will purchase air travel with another carrier from now on.

    Anonymous 2/9/10 7:17PM

  • I, too have not been able to reach Delta at any time of day or night -- on any of their phone numbers -- for the last two days.

    They have screwed up even worst than usual this time.

    RonKoliha 2/9/10 6:10PM

  • Both of Delta's telephone numbers (800 and 404) are constantly busy. It is impossible to get through to them.

    spider81 2/9/10 4:11PM

  • I too have been trying to Reach Delta at 1-800-221-1212 and 1-404-765-5000 for 2 days with only a busy signal at all times of the day. Ridiculous. Fly Southwest!

    kabby123 2/9/10 9:58AM

  • I can't believe Delta hasn't gone out of business yet. They have the absolute worst hidden fee's, terrible customer service (that is practically impossible to get a hold of), and their airplanes are cramped and dirty.
    I had to cancel or reschedule my flight from SFO to Ireland and they said it would be a $500 fee (whether I canceled it or rescheduled). My ticket was $600 round trip!!I called several times and everyone I spoke with was rude.
    I will never ever ever fly with Delta again, even if I have to pay twice as much to fly with another airline.

    Mona 2/8/10 7:08PM

  • My girlfriend and i recently missed a flight from san jose costa rica to newark.....Delta employees were both rude and overbearing ....do to traffic in this 3rd world country we missed our flight....in speaking with a delta rep. at the airport she informed us we would charged 150 dollars each ticket for processing..insane..later after speakin with delta phone rep the price went up to 200 per ticket...this is a prime example of the pathetic attempt to grab money from hard workin people....these airlines wouldnt even be afloat if it weren't for my tax dollars.....I wouldn't fly or recommend flying with these bottom feeders...if thay paid me....

    scumbag whistle blower 2/8/10 5:57PM

  • I have been trying for 2 days to reach 1- 800-221-1212 to get info about checking my luggage on line. I am booked to fly out on March 10 and thought it would be nice to do this ahead of time also. Is this the best you can do? I find it hard to believe that the number above is busy 24/7. I would appreciate hearing from someone or at least another number that works. By the way the other number listed doesn't work either. I am very disappointed.!!

    Anonymous 2/8/10 5:54PM

  • I am silver medallion with Delta, which means that I fly 30-59 segmants a year, and yet I have to pay $50.00 to fly standby. This is crazy. I can get upgraded to first class, perhaps free up a first class seat on a later fligt, and yet you want to charge me to fly standby. This is just one of the changes that I am very unhappy with since the Northwest change. All I can say is Southwest!!!! Nice 800 number for customer service>.

    Anonymous 2/8/10 4:43PM

  • Luggage has been lost since the beginning of December.....no reimbursement, no luggage as of today, February 8....customer service can't even help.....just the constant it's in process....won't fly Delta again....it's the black hole

    Anonymous 2/8/10 8:19AM

  • their website says you can contact them by phone 24/7 how can an 800 number constantly be busy?????

    Anonymous 2/7/10 10:29PM

  • Delta Airlines baggage service office was lying about:
    1.We called them asking if they have our luggage and they said yes they do and we can pick it up right away.
    When we got there they could give out our luggage saying it is lucked in a room and only a security officer can open it, who wasn't there. So that was a worthless 2 hour trip for us.
    2. they said, they will deliver it in the same night to our house.Which didn't happen. The next morning they called us saying that they will deliver our luggage in the next 12 hours. So they were expecting us to be home and wait for 24 hours in all.
    It was very dissapoiting and very annoying!!!!!!

    Anonymous 2/7/10 6:58AM

  • I have had a terrible experience. I landed at STT yesterday 6Feb after traveling for almost 36 hours with my wife and 10 month old daughter. Our plane had technical issues causing the delay and apparently one of our bags was not even placed on the plane. I have been trying to track down our bag an it is apparently still at dca. The rep at the call center, Stacey, was very rude. She kept speaking over me and would not allow me to speak with her supervisor. She proceeded to be very condescending and at one point told me to take care of my child who was crying in the backgroud. That was very insulting since it is our baby's things that are on the missing bag! The experience has been terrible and I really need my bag. Can it be sent asap? Via FEDEX? Anything?!?

    anish 2/7/10 6:21AM

  • Thanks for being as inaccessible and impersonal as possible. You have successfully become the WORST airline for customer service EVER.

    Anonymous 2/6/10 8:18PM

  • This ridiculous I am just trying to confirm flight info and I can't get through to someone. Who would list a toll free number that does not work on their website? This inspires no confidence at all. I am not even on at the airport yet. Next time I will another airline. lesson learnt. This incompetence is oustounding.

    Anonymous 2/6/10 6:23PM

  • I have an open ticket to return to SFO from HNL. Experiencing extreme frustration as I can not find anywhere in your web site to complete such a task. 2.5 days of calling 800-221-1212 continues to get me a busy signal.

    Anonymous 2/4/10 6:41PM

  • hi

    couldn't find 24 hr contact number through deltas own website

    called the number listed but was put through to international flights when i got through. i asked for the direct dial number and was told it was 8002414141 for international.

    asked what the airlines policy was on missed connections through adverse weather and was told it was up to airport staff at connecting airport. not very helpful.

    thanks for your help on contacting delta, the site and advice is great.

    Anonymous 1/31/10 2:44PM

  • There is a saying" That if you would like to pay the most for the lest service fly Delta!" We have not used Delta for seven years do to the very bad service and attitude. Well I needed to get from Spokane to Alex La. as soon as possible and thought that Delta must have improved because it could not get any worse, WRONGE! They are very very bad now. I must to fly first class due to a back problem and can not sit with my knees up around my ears. On Delta first class is no better coach. A first class meal on Delta is a banana and a bag of Sun Chips! If I could I would walk before flying Delta. Plus they lost one of my bags and I had to make a 70 mile round tip to the airport to ask if they had found it. There is no local phone number because someone might call and wake them up. The lost bagage web site is worthless.

    E.D. Goodman

    olddog 1/29/10 2:30PM

  • this people are so rude i called to get information aout my flight and the lady who answered the phone gave me an attitude and she hung up the phone on me,is that the service we are looking for?????????

    ckpt 1/29/10 10:48AM

  • Right before they started handing out peanuts I told they flight attendent he couldn't. I'm deathly allergic to peanuts, then to much of the scent fills the air my lungs will start closing up espically in confined spaces. (1/3 of all people have this allergie, which is why planes don't hand out penuts anymore) The flight attendent refused and that flight i began having trouble breathing. They next flight they didn't serve them as my lungs got worse. Sufficating on a airplane is not a fun feeling. I couldn't medicate myself once I got to the airport or my location due to them loosing my luggage. It was literally the flight from hell that almost killed me.

    When I asked the attendent his name he told me at Delta they don't give out their names.

    it's been over a week. i've had no e-mail responce. and i'm still completly shook up over what has happened.

    Anonymous 1/26/10 12:24PM

  • Well I have to say I wasn't shocked to see all the negative comments about Delta. We had the most horrendous flight home from a vacation yesterday. Thank God we didn't fly Delta on our way there. Still don't have our bags. Flight delayed on 1-24-10, flight boarded @ 12:30 this morning, sat on plane with engines running till about 02:00. Lights all came on and we were informed flight was canceled because pilots "timed out". everyone off plane, lots of kids and elderly a couple non-ambulatory. Of course delta used weather as an excuse, but not the case or flight would have been canceled earlier and connection into Atlanta was smooth. Then no customer service whatsoever. Arms crossed by reps not really wanting to really deal with any of the customers. No food, no vouchers no nothing, just a lot of rudeness. Booked a flight to get back to Colo on Frontier to the tune of about $550 for my wife and myself. Bottom line, will never fly Delta again and will spread the word. I wonder if anyone from delta ever reads these negative comments and loss of future income. doubtful at best. execs probably getting bonuses there too!!

    NoMoreDelta 1/25/10 4:35PM

  • On the date of Jan. 24, 2010 my son in law (Allen Horricks) had a flight to go out of Jacksonville, NC airport at 1:30 Pm, by 6:30 Pm he finally was able to take that flight to Altanta Ga, to only get right back on a connecting flight to Huston Tx, being that he is going to be working for a contracting company KBR which he had to be reported in the hotel with room waiting for him to start his training on Monday morning bright and early at 7:00 am. Well, it didn't happen, I get a call by 10:30 pm on the evening of Jan 24, 2010 from my son in law explaning that there is no flight's going out to Huston Tx. not to mention the flight he just came in on which was suppose to be a little over an hour flight, became a two in a half hour over the time of just circling around and around. He then get's to his gate and recieves notice that his flight to Huston Tx won't be until 12:51 Pm the next day. Which left him sitting there at his gate A-34 in Atlanta Ga. with no customer service help, to direct him as to what was going on. The only help he got was they changed gates, which he ran to, only to be directed again to the first gate he was told it had changed. He later found out that everyone on his flight was given a night at a hotel room at the cost of the airlines there but he didn't get a voucher to his hotel. So there he sit's in the airport now 12:00 am at your airport not knowing what to do but try and find a comfortable place to lay his head. Did I mention that this was his first time flying ever? WEll, believe me he will never fly Delta again nor will I after the LACK of help and direction from your so called staff who basically couldn't pick up a phone and help him or get someone to help him and walk him through the chain. You as well as I know how confusing and large Atlanta airport is, but for someone who has never flown ever, well your services left him never wanting to fly again. I called ALL of your numbers for help and NO one came on the line. After an hour of sitting and listening to your recorder over and over of someone will be with you shortly, I gave up. Thanks to your airline and lack of services given, I truly hope my son in law is not turned away from this once in a life time oppertunity to be able to go over to Iraq to exprience this job he has waited so long to get.

    Totally disappointed
    Mrs. Lewis

    Anonymous 1/24/10 10:20PM

  • I tried to call the cae delta airline desk.
    I could not get through to them. The phone made areal loud sound that could hurt your ears.It is very hard to get information.
    I don't fly once in a few years but when you need help it should be there. THANKS FOR LISTING TO ME.
    THANKS
    CLIFF

    CLIFF 1/22/10 12:14PM

  • I lost my cellphone on a Delta flight from Atlanta to New Orleans. We called the airport right away and they found the phone and said it would be in lost and found. Now lost and found nor lost baggage knows anything about it.

    Lost in Louisiana 1/20/10 6:23PM

  • Delta just took 6 tickets, eliminated a flight out of our itenerary, and now has me buying 3 hotel rooms and meals one month before leaving as it is now an overnight flight... 1 month before leaving and the only thing they can say is sorry we will refund..... hardly possible to make a choice with another airline now

    Falcon 1/19/10 9:47PM

  • When my bag didnot arrive with my flight, the lady at the Delta counter in NW Arkansas indicated that it would be delivered to my hotel around 6:00pm. This is a lie. I called the automated baggage number and entered the tracking number that she gave me. The recording said that the delivery company already had it. This is a lie. I talked to a representative and she said that the bag is still at the airport and wouldn't leave there until 10:00pm.

    Anonymous 1/15/10 7:33PM

  • Could not understand the first person I talked to. And what I could understand, he couldn't explain well. Once I got the supervisor, Delta's policy of sticking it to the customer was, unfortunately, all too clear. Even though they expressed sympathy for the death of the person we were going to visit, it made no difference in their policies. It would have cost us almost double the ticket price to change the dates so we could attend the funeral. And, no way to cancel the reservation.

    Anonymous 1/15/10 2:44PM

  • have to shorten my vacation because of the economy. my employer does not want me to take 2 weeks off at once. called delta to change my flight. 150.00 per ticket.PER TICKET! are you kidding me! for what. giving them 2 weeks of an almost full flight to sell those tickets! never again. and by the way...Christan was no help and told me that part of the $150.00 fee was for her to be on the phone with me.bye bye delta.

    jps 1/14/10 8:46PM

  • Terrible -- constantly got a busy tone.

    Anonymous 1/14/10 7:17PM

  • Because of the fees for checking baggage now there is an excess of carry on baggage resulting in a lack of carry on storage for every one. We had a flight from Atlanta to Detroit that they ran out of room for carry on luggage and we had to check our carry on bag when we got on the plane. Due to the stewardess not taking enough information our bags were lost.

    Anonymous 1/12/10 11:19AM

  • Terrible and uncomfortable trip thanks to the customer service.
    When I checked-in, my 2 luggages were over-weighted because I brought too much stuff. It made me pack again. (I guess everybody has experience like that. Move stuff to another luggage in order to cut weight) Even though I tried to cut weight, I had to give some stuff to my friend because of out of space. So, we needed a box to pack. I asked to one lady who was standing in a hallway. She was nice and gave me a box. (she asked several check-in assistants and finally got it) I got the box and I packed, but the check-in assistant came to me and asked me " Are u going to send this box?". I said, "No, I'll give it to my friend then he'll send me the other day." "I need the box back for another customer who is going to send now", she said. But, she never said sorry or something like that. "But I need the box,too and someone gave me this box, so you can't take this from me", I replied. Then, she said she would give me a plastic bag. So, I gave her box for another person and I moved my stuff to the plastic bag. My stuff was kind of heavy, so I needed to get one more bag. I went back to the check-in assistant and she checked the weight of luggages. One luggage was 50lbs and another one was 65lbs. She told me I could put more stuff to the 65 lbs luggage becuase the maximum is 70 lbs. After that she left and she said she would come back. She seemed like she didn't care at all about my flight time. I left 30 minutes. Anyway, she came back in 5 minutes and sent luggages. I asked her get me one more plastic bag. She replied right away, no more bags! She never tried to find out another bags. Then, she called next! WOW. I finally pissed off and I asked her name. She asked me why I needed her name and I told her to appreciate her kindness. She refused and she told me just go. (she was hiding her name tag) I asked her over and over again (even another customer told her that I had a right to get to know her name. Thanks!) and she finally said her name. MARBLING G. I'm not sure it's correct because she never showed me her name tag.
    I suggest you guys, please get ready for boxes. I think I'm not the one who needs box. My friend went to another gate to get a box, He went to several gates, but he didn't get it. I'm not going to use your service any more. I hope It won't happen again for others.

    Anonymous 1/9/10 3:07PM

  • I am at my desk, looking at a receipt from Delta for flights for 4 people I have never heard of, charged to my American Express card December 29th. My Massachusetts address is clearly written on this Passenger receipt and Itinerary-not in Chicago where these flights originated nor in LAS where 2 concluded.
    I cannot understand why Delta doesn't require a security number for tickets as other airlines do. Fortunately, American Express caught the fraud and cancelled my card before they could do more damage.
    Delta airlines received the revenue, Amex ate the charges and I had the aggravation.This email site had more security than your ticketing procedures.

    Anonymous 1/8/10 10:57AM

  • I am writing in regard to a situation which occurred with my son, Matthew Koopman, who was traveling as an unaccompanied minor on Delta/NWA flight #3944 this past Sunday, January 3, 2010, out of Nashville. After boarding the flight, destined for Minneapolis, the flight was initially delayed and then cancelled due to mechanical problems. Upon de-boarding of all passengers, Matthew was asked by the gate agent to wait, without further direction, while other passengers were assisted.

    Much to my surprise, I learned of the flight cancellation only when my son called me from another passenger’s cell phone – 1 hour and 45 minutes after he had boarded - wondering what he should do next. Similarly, Matthew also called his father, who had delivered him to the airport, to ask him what he should be doing. Neither his father (in Nashville) nor I (in Minneapolis) received any notification at any time from Delta personnel of the delay or cancellation. Matthew, an unaccompanied minor, was left waiting without direction from anyone and without either one of his parents being notified.

    I am very disappointed in Delta’s handling of my son. We pay a $200 unaccompanied minor fee for this service. Thus, I have the impression that it is Delta’s commitment to ensure his safety and comfort and to alert his parents of any changes. However, this experience leads me to believe otherwise and wondering why this added exorbitant fee is needed.

    As always, I appreciate Delta’s commitment to passenger safety. The cancellation of the flight is completely understandable. However, I do not understand this disregard for the safety and reassurance of my son.

    Anonymous 1/5/10 4:11PM

  • To whom it may concern. My name is Stephan France I am married to Shirley France a over million mile customer of yours. I have just witnessed the most terrible, underhanded,most unproffessional phone service and still can't believe how one minute we were told (BY YOUR REPRESENTATIVE) that we were all set and everything was good to go for our 40th wedding anniversary trip to Hawaii. After our child has passed away I think my wife has cried enough and I get very upset when she is brought to tears over ANYTHING!! The people in your booking area say one thing then change everything the next minute. Shirley was on the phone for approx. 4 hours trying to deal with diffrent people who are supposed to know what is going on but apparently don't have a clue! This is a total disgrace for an airline booking agent customer service rep! Shirley's job as brand education with the Bath and Body Works stores brings her in contact with hundreds of people each week in the states and in Canada. I'm sure she will WARN her customers and fellow employees not to deal with the worst customer service she has ever dealt with. Sincerly, Stephan France and no Sorry doesn't even come close!!

    Anonymous 12/30/09 10:47AM

  • I have a Silver Medallion status so I fly more than 25,000 miles/year on Delta. On 12/19/09 I had a flight from NY (LGA) to Rio de Janeiro (change plane in Atlanta) and on 1/9/10 my return (RIO/ATL/LGA). I used miles for this 3 weeks vacation trip (90,000). I had an appointment on 12/21 at morning (Rio) for a tooth surgery and a domestic flight at night.
    On 12/19 I received a phone call from Delta informing that the flight from LGA to ATL (at 4 PM) was canceled so I did call a representative and she told me that Delta changed my flight for the next day. At this time I asked her about change my way using a Delta flight from Kennedy to Sao Paulo (300 miles from Rio) but this flight was full. I had no choice so I found a flight to Rio on 12/20 at morning, spent $1,012.00 in "one way" ticket and took a plane in other airline. On 12/21, before my surgery, I checked my e-mails and found one from Delta informing that "my flight" from LGA to ATL on 12/20 was canceled and the new flight date: 12/25 so Delta "told me" to stay home 1/3 of my vacation (funny, no?)
    I been in contact with Delta (by phone & e-mails) several times. I demanded some kind of compensation like some miles credit or an upgrade on my return from Rio to Atlanta and Delta just ignored my request...
    Today I sent an e-mail to Delta informing that I just throw out my medallion card and changed Delta web site by United on my laptop. Delta did a "great" job for me! Shame!!

    Ariel 12/29/09 12:16AM

  • I recently moved which has affected my choice of airlines when flying to Las Vegas. I must say that my first experience with Delta was not positive. I was denied boarding even though I had a boarding pass, the time limit on my luggage being checked expired while I waited in line to check my luggage!
    I don't understand why I was not allowed to board and my luggage sent on another plane.
    The ground crew, one woman in particular was insulting, telling me that I could come back when the clock on the wall said 8:10.
    Traveling on the holidays is always hectic but people who work in the service industry should at least try to act like they care.
    The flight was very good, I was impressed with the pilots who had military experience and a long career with your company. The ground people make me wonder if I will choose Delta again.

    Northstar1293 12/26/09 5:21PM

  • I am a Delta Frequent Flyer that used to believe that Delta was the best airline but after a recent incident I have changed my mind. Delta took my carryon bag at the plane door because the overhead bins were full. I did not have time to remove any of the contents because people were waiting in line behind me to board. I fully expected my bag to be waiting at the door of the plane when we landed. (Just like strollers and other over sized items). It was not there and I was told it would be at my destination when I arrived. My bag did not arrive with my other checked bag and was delivered to my home 8 hours after my arrival home. Several items were missing including my “smart key” to my car which costs $350 to replace, a GPS that I used on the trip and various chargers for other electronics (not the electronics themselves). Total claim was just over $600. Delta has denied the claim because keys and electronics are not covered. I would never have checked this bag and feel that it is not my fault that the plane did not provide adequate storage for all of the passengers. I am very upset and disappointed in the service that I received.

    DTredy2go 12/26/09 4:49PM

  • I think your baggage service is horrible. My friend arriving from Brazil was put on a flight to JFK instead of LGA and her luggage was sent to LGA. She doesn't speak much English and now the baggage person in LGA is saying she has to make a claim in person. She is only here one day doesn't have her luggage and now has to spend that day trying to get her luggage. You should deliver her luggage to my apartment today. I've been trying to call for a long time. I've been on hold for a very long time.

    rlsharmon@msn.com 12/23/09 6:15AM

  • I booked a flight from Panama City, Fl. to Midway in Chicago. Upon receipt Delta had me flying into O'hare. They wanted 150.00 to change back into Midway. After changing online they took out an entire flight from PC to Atlanta. After putting that back in they charged me 40+ dollars for that. Tricks of the trade to make money when they know you have no choice.

    trwj316 12/22/09 10:08AM

  • I have never been screwed by an airline or any other business for that matter. They shipped my bags to my destination and then told me (passenger) that my chances of flying are next to nil for the next three days. Delta/Norhwest are mob businesses running a scheme similar to Mr. Madoff's.

    ed 12/21/09 9:40PM

  • This is the worst airline and costumer service EVER. I will never by a ticket on DELTA ever again.

    deltasu@ks! 12/21/09 4:26PM

  • had a horrible time reaching. the phone lines is busy all the time.

    fly 12/21/09 1:50PM

  • Actually, you can get around the busy signal if you call their automated flight status number 800-325-1999, play along with the automated response system, then ask to be transfered to a representative. Unfortunately, you'll still be on hold for about an hour and the employees are completely useless and unsympathetic.

    Anonymous 12/20/09 1:29PM

  • All Delta Lines Busy. If you call Northwest, it will *answer*, prompt you for account number, etc., and then tell you "Sorry, call back later." Horrible.

    cimmieb 12/20/09 12:46PM

  • Horrible company. Seems like they are going out of business. I have been trying to reach them and dont get the number connected. My flight has been cancelled and there is no alternate option available. This is really ridiculous and the company cannot be in business.

    Anonymous 12/20/09 12:07PM

  • I have been trying to call Delta reservations for the last couple of days. The phone is constantly busy.

    Are they going out of business?

    Anonymous 12/20/09 8:10AM

  • No help for passengers stranded at JFK, luggage left on planes, no food vouchers.
    Not what we expect from the USA.

    Anonymous 12/20/09 6:52AM

  • For the past several hours,I have tried to call Delta Airlines on both their regular and SkyMiles phone numbers, and each of the literally hundreds of times I have dialed the number, I have only gotten a busy signal.

    Can't Delta provide more representatives to answer the phones, especially during times of extremely high call volume?

    Anonymous 12/20/09 3:26AM

  • The baggage recovery number is not available 24/7, as listed on the website (it says 7AM to MN on the phone message for the 1-800 number if you can get through). It is very difficult or impossible to get help with delayed or lost baggage. I have been platinum or gold elite for about 12 yrs with NWA and now Delta- the situation with handling of delayed or lost baggage is much worse since the merger.

    Anonymous 12/20/09 12:57AM

  • NYF cancelled, trying to flight to Jordan. AFter 8 hours in the airport no solution. All delta phones busy, do not want to take responsibility. What about 24 x 7 service? It is a chaos!!!!! with a 2,000 dollar ticket.

    Anonymous 12/19/09 10:33PM

  • Flight out of JFK has been cancelled for tomorrow morning due to weather. I have 4 clients from Athens, Greece, stranded in NY, tyring to get to their holiday vacation destination. Customer "care!?" says there is nothing they can do. No more flights until the 27th. Then they said they'd transfer me to the Refund desk. I said, NO! Don't transfer me. Did anyway. Got a recording saying we'll be open on Monday morning. Now, after 3 hours of trying, still can't get a human. Just another symptom of our lack of courtesy and compassion in America.

    Anonymous 12/19/09 6:01PM

  • The worst customer service ever! They forced my husband and I to check our carry on bags. The bags went to sweden (we are in Birmingham Alabama) and it took a week to get them back. The representitive in the Birmingham office turned us away and told us there was nothing that could be done. We had to go to Atlanta just to file a claim. The Birmingham office refused to even file one. One week of fighting to get our bags back and we finally do, only to find my husbands computer smashed and all of our stuff destroyed or missing. It was a nightmare! Do not fly Delta .

    Anonymous 12/19/09 2:54PM

  • Absolutely appalling company. First and last flight I ever take with them. Tokyo - JFK flight due to leave at 3pm today - arrive at the airport to discover they've just decided to delay the flight 17 hours due to the storm approaching NY.

    Fair enough....until you learn that both Continental and United have managed to have flights leave Tokyo 2 and 4 hours respectively after Delta was due to leave. Makes no sense whatsoever.

    No-one answering any of their helplines - the Customer Support and Flight Info lines answer and then just go silent. The reservations line has been permanently engaged for the last 4 hours.

    And I now have to go back to the airport at 6am tomorrow for the rescheduled flight. Rescheduled to arrive at the height of the snowstorm. The original flight was due to arrive 2-3 hours BEFORE the snowstorm was due to reach Ny.

    Avoid this company at all costs.

    Anonymous 12/19/09 6:33AM

  • we have been trying to change a reservation for 3 hours with delta..3 plus hours now. mon died last night and we have to change tickets..this am they told us we needed another 220.00 by a person that could not even speak english (so we THINK that is what he sais)to go to the same place on a different day..fine we finally accept this...but now they do not even answer the phone... i will never use delta again and i am sure my 8 brothers and sisters will avoid them as well. in this terrible time they are unfeeling human beings working there....

    heartfelt 12/18/09 4:41PM

  • This is the first time I'm using Delta to fly from houston to Honduras during Christmas break. So far it's a traveler's worst nightmare. I had trouble getting to the airport and barely managed to get there 7 minutes before the flight was closed out. As I was checking my bags in,the lady told me that I would have to pay 150 dollar fine because of the extra baggage weight. I asked her to give me a second to let me take some things out to reduce the weight. I tried to check it in again and luggage weighed 52 pounds. Usually other airlines would let me slide through with that, but the lady wouldn't budge. So I tried taking more stuff out. When I tried to weigh the baggage for the third time, the lady told me the flight was closed and there was nothing I could do about it. I asked her to help me out, because I actually got there on time and took longer because of the baggage. Her response was "Why should I help you? You are no family member of mine!!". I was shock to here this. And they wouldn't reschedule a flight for me. They said I was Expedia's problem. When I called Expedia they told me that I would have to pay 150 dollars to reschedule my flight and a 800 dollars difference for the new ticket fairs. Obviously I wasn't able to afford that. Expedia told me to speak with Delta and Delta told me to speak with expedia. After that, I decided to wait, and call later to see if the next expedia agent could help me. I ended up paying and extra 370 dollars to book a flight for Sunday. I was suppose to get surgery on Thursday and will have to reschedule that. I'm hoping nothing bad happens that day. So far, this is the WORST airline I've ever had business with. Any other airline would have happily helped me out and would have treated me like an actual customer.

    galil 12/16/09 7:39PM

  • 'How to reach a live person' is a joke. I was over charged $150 for luggage check-in online. Sure I reached live people and every one them told me they could not help me, it was another departments issue. Round and round I went on the phone for nearly two hours several days in a row to no avail. Tried customer care via e-mail and continually get a response that they are to busy to help me or that they could not help me.

    elltoz 12/10/09 7:13AM

  • My name is Adam Matthews, I'm in the United States Navy and I'm stationed here in Newport, Rhode Island...I recently purchased a round-trip ticket online from Delta/Northwest via Orbitz, going from Rhode Island to Green Bay for Christmas and coming back a week later to see my fiance. I canceled those tickets because I'm now driving up there and she's going to drive back with me. Orbitz canceled my reservation and now I have the "credit" to use the amount of that purchase within a year. I am stationed with my fiances' son as he is in the Navy as well. When I tried to use that credit for a one-way flight for him to fly from Green Bay back to Rhode Island so that he could see his mother for Christmas, I was told that since I purchased the original ticket and that the CANCELED ticket was in my name, that I can't use that "credit" for anyone but myself. He just found out today(my fiances' son), 03 DEC 2009, that he is able to take leave and due to financial reasons, he is unable to afford a flight, so he was going to drive up with me and because he has to report back for duty before me, I was going to let him use that "credit", but Delta does not allow that, the tickets are "non-transferable"...why is it that VERY IMPORTANT information like that is in fine-print??? I'm in Military and just want to use that ticket for my fiances son, whom I'm stationed with, and Delta won't allow that change...MERRY CHRISTMAS, or should I say, BAH HUMBUG???? DELTA WILL NO LONGER GET MY BUSINES!!!

    NavyMan1974 12/3/09 5:13PM

  • My bag,for which I paid $20.00 to be delivered with me on Nov. 20, 2009 on flight #1860, Sarasota to Boston, was removed from the airplane in Atlanta. It was placed upon the next flight to Boston which arrived at 6:21 PM. I was assured the bag would be delivered no later than 10 PM on Nov 20. No bag, no call. When we called, we were told the bag would come by 2 AM. After further phone calls and much frustration, my bag arrived at noon on Saturday - and I had to PAY for this kind of service!!!!!!!

    Anonymous 11/30/09 9:44AM

  • Our Delta International tickets for Dec 2009 travel from Syd to Lax were bought on 25th July and the Delta domestic travel tickets were bought a few days later. I was adviced by reservation that I will be allowed 18kgs carry on baggae and 23kgs x 2 per per ticket on Domestic flights as was in the case of International tickets.

    My parents are travelling Lfthansa from Delhi to LAX but we got them Delta domestic as the Delta reservation adviced us that all they do is show international tickets and get same allowance on domestic too.

    Just a couple days ago I called Delta for an eamil to say the above mentioned.

    I was adviced that all of us, my parents and I are no longer eligible for any free baggae on domestic flights as the rules changed in Nov 2009

    No my question is------------Is it fair to sell tickets with certain baggage advice and then just because Delta changes the rule, we middle class customers have to bear the cost of paying for our baggae.

    We all had bought loads of gifts for 7 families in USA, what do I do with those?

    I need JUSTICE.
    GD

    G 11/26/09 8:40PM

  • I recently wanted to fly stand-by for an earlier flight from Mexico City to Minneapolis. I was told the night before that there would be no problem as there were plenty of open seats. When I checked in at the airport I was told that Delta does not have an international stand-by policy. I was charged an additional $100 for the change and an additional $72.50 for a higher priced ticket. As I got up at 4:00am to be at the airport prior to 5:30 I didn't want to hang around the airport for 7 hours waiting for my flight so I paid the fee. Needless to say I m not too happy with Delat at this time. Just another Platinum Mediallon member......

    Anonymous 11/24/09 7:51PM

  • we had a problem wtih a double res and tried for an hour to get thru to talk to someone. no luck.

    i cancelled the other res which i made because noone could find the es i made for my son when i called delta to see if i made it. i had no record- which suggests i never got an email. Very poor to nonexistant customer service we will avoid delta in the future

    Anonymous 11/23/09 9:33PM

  • I had a bag delayed on a flight last night from ATL to ICT, have talked to 4 people since - all who told me my bag showed on the next flight - and am yet to get any resolution or at least have someone tell me with any certainty where my bag is or when it will arrive. Is this the typical response from Delta?

    Anonymous 11/12/09 6:17PM

  • I am so disgusted with Delta/NWest...I had a direct flight cut on the outbound portion of my January trip to Ixtapa,(which will cost a night hotel lay-over) plus the return flight was cut, so they re-booked on the only flight possible--2 days later..forcing me to add 2 extra days to my trip (which screwed up 3 hotel reservations and added 2 more hotel stays to the trip....) Like everyone else here...all they do is shrug and roll their eyes. They have pulled the only flight that connected to anything from our small regional airport--rendering the air port almost useless to our area. I live in northern MN and will be forced to drive long hours to get to Minneapolis; but after this mess the charters or ANY other airline will get my business. What a way to treat customers....like dirt.

    Anonymous 11/6/09 10:03AM

  • First time flying Delta and the last!Their motto should be: Shoulder shrug followed by, "that's the best I can do." Which is nothing! Booked flights in March, got to the airport, no luggage to check but had to wait in line because we had no seats. My girlfriend specifically asked for the front rows because of her motion sickness, nope, we booked in MARCH! Flight delayed next flight canceled but when we got off the plane a Delta rep told us you got 10 min. I sprinted a half mile but remember the flight was canceled.we missed our wedding rehearsed and dinner but they didn't care. They have no communication in their company. On our return flight we were in the 37th row.

    Anonymous 11/2/09 5:19PM

  • 8/14/09 flew out jax,fl. airport to cody, wyo...2 hrs.late my suitcase roller was torn off. no one on duty at cody since it was after midnight. on the trip back i told cody airport about the roller broken on my suitcase. was dtold to report to jax,fl. when i got there. i am 75 yrs. both hips.both knees replaced & have 3 auto-immune diseases--myasthenia gravis,lupus and reynaud's disease. muscle weakness & connective tissue diseases. i had to have wheelchair services.no one cared to do anything about my suitcase which i cannot use.i bought ins.,was told to call them. they toldme i had to have a paper from delta ,to go back to jax airport& get the paper. they are running a scam on selling u ins.the customer service person knew i had to have the paper. she sent me off without it.i live 2hrs. away& cannot get someone to take me to airport to get the paper. so not fly delta!!!!beware they do not care for u at all. they tore up my suitcase,put me thru so much trauma!!BEWARE!! i plan to write a letter to the editor of the waycross journal herald about the way i was treated.it reaches 1000,'s of people maybe they will book thier flights on some other airline.
    pat joyner,hoboken, ga.31542

    patandaj 11/2/09 1:31PM

  • Missed my flight because of weather conditions coming from another destination on a different carrier: impossible to reissue, your ticket has no value...

    Anonymous 11/2/09 8:38AM

  • p.s
    I read all the other comments and I doubt that we will ever get any apology or change in policy from Delta- their arrogance is astounding. Technology has obviously erradicated the human element from their service.
    Not only will I never fly Delta/ Northwest again I have already been booking a return trip by rail rather than air.

    Evelyn Landis 10/31/09 2:35PM

  • When checking in in San Antonio I was told my flight was on time so my ride left. I was over 2 hours late leaving San Antonio Texas for Minneapolis to connect with a flight to Grand Forks, ND. Oct. 28!!. While in SA we received a $5 voucher for food because of the delay...I bought a cup of coffee (remember we are in an airport...not cheap).
    We were told all other flights were also delayed. I arrived Mpls. approx 10:30 and saw on the monitor that my Grand Forks flight was to leave @10:48. I am over 70 and literally ran to get to the C concourse from the B. I was 5 minutes late- the gate agent was still there, the plane had not left but the door was closed. No, I could not get on. It was the last flight that night to Grand Forks or Fargo. Now, I wouldn't be blowing fire out of my ears had we been an hour or more late but minutes??? Also, the agent must have a manifest list, they agents must also have a handle on when the connecting flights are coming in- why was I hung out to dry? Now don't give the old sob story about schedules- the plane to ND was already one hour late and there are no flights that connect after that in Grand Forks. That treatment was and is shameful.
    I accept the delay but I do not accept being left in Mpls. with no flights out until morning. Evelyn Landis
    Very unreliable transportation.

    Evelyn Landis 10/31/09 2:22PM

  • I have just completed a trip to Edmonton, Canada. It was not good. Spent 12 hours in Minneapolis airport, missed my connection by 5 minutes, because first flight was late. No one cared, nor did I receive a lunch or dinner voucher. Only comment I received from Delta was "sorry for the delay". My luggage didn't arrive, and I am still waiting for it.

    Needless to say I will never fly Delta again, I would rather spend lots more money for a ticket than fly Delta.

    Linda Zecher

    Anonymous 10/31/09 9:53AM

  • My son is returning from basic training in El Paso. His first flight, after 1 hour sitting on the plane was cancelled. Several hours later they sent him to Phoenix to catch a 3pm flight to Minneapolis. That flight left at 7 and he missed his connection to Bismarck and spent the night in the airport with no assistance from Delta. They cancelled the am flight to Bismarck claiming bad weather-it was great outside not a snowflake in sight. He got on the 11am flight only to sit in the plane for 2 hours flight had been cancelled due to mechanical problems (my guess pilots in Minneapolis are friends with the ones who fell asleep). 1pm flight also cancelled. All other flights are full. He was offered a night at a hotel and to try again tommorrow. 48 hours in an airport for a 6 hour drive? They would not allow him access to his luggage. Last call I got he said he was fed up and heading to Bismarck with some other fed up passengers in a rental they had to pay for. I called Delta and they could find no record of my son on any of their manifests. He is currently unreachable since his phone charger is in his bag. Great way to treat a 19 year old who is willing to fight for his country, or any of your passengers. You shouldn't be allowed to be in business. How much would I have had to pay to change my flight by 48 hours???

    withheld 10/30/09 2:48PM

  • Thurs. 27,2009 direct flight MIA to Memphis: I hung a Neiman Marcus garment bag in closet at front of plane. Upon reaching hotel Delta was informed of loss via many calls but no information was obtained or messages returned. This continued throughout weekend to no avail. Dress inside bag was quite expensive and intended for my son's wedding in Memphis...necessitating a replacement outfit. I am still quite saddened at this loss and believe the item should be traceable despite lack of check in tag. A response would be appreciated.

    Anonymous 10/27/09 10:16AM

  • Although I can understand why people say that Delta will be the next to go under, I suggest that their business model, based purely on profit, will keep them afloat.

    I, too, ended up with one of those "Seat Request" boarding passes in DCA, for a connecting flight between JFK and PWM, and immediately asked for a "real seat" - this was 6 hours before the flight in question. They said not to worry about it, it would be issued when I went through the gate - I tried a couple of times and got the same re-assurances and when I asked for resolution, they'd just turn away and say sorry. When I got to the gate at PWM, the attendant was very rude and physically pushed me aside, with no indication of what was going on. Finally, the gate closed and all she said was to go to the service desk.

    At the service desk, the lady gave me ANOTHER "Seat Request" boarding pass for the next morning and said not to worry, I'd get a seat at the gate. So, I finally got her to give me a confirmed seat on the late afternoon flight out (24 hours later).

    But then, get this - she wouldn't even give me lodging. My arriving plane at JFK was 15 minutes late due to Air Traffic Control, though I was still at the departing gate 45 minutes before the flight out (asking for a "real seat" on my boarding pass, being assured that I'd get one when I went through the gate). But, because it was an air traffic control issue, they weren't "authorized" to give me any kind of renumeration. So, I slept in JFK overnight.

    My suggestion to air travelers is truly to just ignore and avoid Delta. I travel a lot and Delta has typically been problematic, but this beats all. You have to understand that what they're doing works for them - even when you're checked in hours early, they put you on standby (but try asking them if "Seat Request" means standby - you will not get a straight answer). So, they leave a lot of seats open for those last-minute travelers who are willing to spend much more for what was your seat. They bump you, blame it on other factors, get you mad, but who cares? There are plenty of other suckers behind you to prey on, and it works for them. They are incredibly crafty and evasive when it comes to resolving customer complaints but, again it works for them. All you can do is pretend they don't exist. They don't care about you and there's nothing you can do about it other than to avoid the aggravation in the first place. Sad state of affairs, but fortunately not all airlines operate this way.

    One has to be careful about blaming the "line" employees - I'm sure most of these folks are decent people who desperately need the job, and any of us would break under the barrage of criticism from the public. They are forced to adhere to an evil corporate policy towards customers, and if they don't tow the line perfectly, they're out of a job. Please keep this in mind when you're arguing with them. Again, avoiding the airline altogether is your best resolution.

    Anonymous 10/22/09 4:01AM

  • Horrible! I talked to a representative that was very rude. I was unable to hear his name when the conversation first started. I let several rude comments slide. Finally, I asked for a supervisor or someone who wouldn't mind answering my questions. He put me on hold for ten minutes and then transfered me to the rental car company. I can assure you I was in no way rude to him prior to the point of asking for someone else. It was the worst customer service experience I have ever come across.

    Anonymous 10/20/09 2:21PM

  • Your merger with Northwest Airlines left me hanging. On trip to SeaTac from Indy, plane 2 hours late leaving - mechanical. On trip home from SeaTac with online reservations confirmed within 24 hours of departure and flight time changed from 8:45 AM to 8:25 AM was told at 6:00 AM at the Gate there was no 8:25 AM flight. Re-routed thru Cincinnati with no seat choice 3 hours later. Now when I try to reach Delta on line to complain I've waited over 24 hours for a password from them to access their site. Delta will never again be my first choice of air travel.

    MV 10/14/09 8:53AM

  • Never book thru Orbiz and select Delta as your airline option. Booked a flight 4 months in advance found out my conference location changed 3 days after this fare was booked. I was charged a $150.00 change fee, $50.00 fee for booking the origianl ticket thru an outside agency, and a $50.00 cancellation fee. I ended up with a $14.00 credit on my account for the new ticket. My ticket was on $264.00 so this was truely a waste of funds. I will never use DELTA again... Southwest always looks out for the best intrest of there customers. In the past when this has happened for other goverment business conferences they would charge a $70.00 change fee an apply a credit to your account. DELTA is out for DELTA only.... Please don't set yourself up to loose all your money like I did... They never even tried to save my business an offer me any type of assistance... BEWARE!!!

    BEWARE !! 10/6/09 6:55AM

  • On October 1st I flew my son home from Boulder to Michigan for his Birthday from c
    ollege. Coming home his flights had delay after
    delay however he did arrive several hours late
    . On Sunday we had a direct flight back to Den
    ver. He had a carry on they made him check at t
    he plane and it never was sent to Denver,how
    's that happen? This would not have been a big
    deal except for his college book were in tha
    t Bag. After several unanswered e-mails
    unreturned phone calls and totall lack of
    respect. I would spend 150.00 more and fly with
    a professional company any day. My wife and I
    have that much in aggravation. We will never use Northwest or Delta
    Ever again.

    chris 10/6/09 4:48AM

  • After having such a terrible experience flying with Delta this past week, I took the time to read many of these complaints on this website. One thing is clear, Atlanta is a huge problem, and Delta's employees have huge attitude issues. I do agree with what alot of other passengers say, Delta used to be the "best airline", but those days are gone. I live in Cincinnati, and for most trips have to drive to Dayton, Lexington or Louieville to get a ticket at a reasonable cost. Another Delta customer I spoke to drove to Dayton for her flight, only to fly right back to Cincinnati for a two hour lay-over on her way to wherever she was going. That's just crazy... That's what I did this time myself. I live about ten miles from the Cincinnati airport and drove to Dayton to fly to Charleston, SC. I've also done this before with my sister, and her two daughters, when we all went to Texas for a week to visit my other sister. At the Dayton airport, in overflow parking, it says $36.00 maximum for 1 week's parking, however when I paid, it charged me $40.00. It's not the money, it was only $4.00, but why? When I ask the attendant, he said I had actually gone over the time, from Monday to Monday, by 1 hour and 14 minutes? That's because I was standing there waiting for my luggage, and then standing there waiting in line to file yet another claim. They lost my bags going and coming back. So, it's their fault, but yet they charge me for their mistake. When I had so much trouble with the delivery guy, who ultimately refused to bring me my lost luggage, the Delta agent would not let me speak to a supervisor. She had told me I had to drive back to Dayton to retreive my luggage, since the delivery guy brought it back, and they would not re-delivery it now. I ask to speak to a supervisor, and she said there were none. I said, Oh, so you sign your own paycheck? Which of course, she doesn't, and said no, but there is no supervisor for you to speak with. I'm your last point of contact, period. So, I ask for a number to the actual airport, not the 800 number, and she wouldn't give me one. She said there wasn't one for me to call, period. That was a favorite phrase of hers, period. I am in customer service myself, I own a restaurant equipment company in Cincinnati, and if I treated customers like this, I would be out of business like yesterday. I know they have rules at Delta, but there employees can and should have at least alittle empathy for someone that has been terribly wronged by their company. They truly lack that and more. After reading all these stories, the lady with the 18 month old and they're trying to throw her off the plane, after reserving her international flight months ago, is truly disturbing. Just alittle common sense, and compassion for a fellow human being is all that's needed here, period. I already drive to other cities to save money, because Cincinnati is Delta's big hub and they are too greedy to purchase tickets from around here, so I think in my future flights, I will drive wherever I need to, to skip Delta, PERIOD.

    Anonymous 10/1/09 1:25PM

  • I tried to fly to Mississippi for a funeral on 9-30-2009. I was scheduled for flight 5400 on 9-29-2009 from Harrisburg Pa. to Atlanta with connection to Tupelo Ms. The plane lands in Harrisburg Pa. and it's announced it has mechanical problems and they are bringing in another place from Atlanta that won't be there until after 7 PM with departure after 7:45 PM. The flight was scheduled to depart at 5:05 PM. Because of this I will miss my connection in Atlanta and there are no other flights anywhere that can get me there.

    They tell me that they can't get me to Tupelo until 9PM on 9-30. I remind the counter lady that the funeral is 1 PM on
    9-30. Then she asks me where else I can fly into. I was stunned by this question. Why is she asking me where they can fly me to? I give them Amory MS. They tell me they can't get there. I call the family and they say get to Memphis and we'll drive there and get you. Memphis is 4 hours away.

    The counter person tells me they can't get me to Memphis until 12:30 Pm on 9-30. I remind her that the funeral is at 1PM 4 hours from Memphis. She tells me she can't get me to Tupelo and can't get me to anywhere in Mississippi before 9PM on the day of the funeral and can't get me within four hours of the funeral until 30 minutes before the funeral starts. I asked her to quite telling me what she can't do and tell me what she can do.

    I then demand a full refund. She starts typing and waving her arms around in frustration and sighing to which I asked her to stop the dramatics and process my refund. She types and types and types and then I realize she is working on someone elses ticket!!!!! AFter 45 minutes she tells me that they won't refund the ticket because it's non-refundable. Now I'm thinking I have actually stumbled into the twilight zone.

    After another 15 minutes she finds out she can refund the ticket and when she gets done tells me to "Have a nice day." What arrogance!!!! Never once an I"m sorry, or let me see what I can do or anything other than attitude, arrogant displays and unbelievable lack of customer service care or concern.

    I will drive for days any distance I have to from now on if the only option is Delta or any of it's subs. Hundreds of people will be at this funeral tomorrow and they are all going to hear the story of how the Minister couldn't make it to the funeral because of Delta airlines inept business practices.

    How's that for publicity Delta??????

    Have a nice day Delta.



    blrman07 9/29/09 6:20PM

  • The worst experience ever, yet again! My father who is 72 years old and does not speak English was going to fly Delta to Kiev, Ukraine. Since Delta and KLM merger his original Delta ticket was changed to use KLM as a carrier. At the KLM counter we spent 2 hours talking to the KLM agent, Orbitz agent and Delta agent only to find out that I will have to visit Delta office (and miss the flight) because Delta agent failed to re-issue a ticket. When I got to Delta's counter (while KLM flight finished registration) I was greeted by very aggressive Delta agents who first asked me about the issue (one after another, supervisers not being any different) and then cut me off aggressively blaming me for not coming first to Delta counter before going to KLM (which happen to be in different terminal). Also, they offered me to pay the difference in fare if I want my father to fly at all. I did not pay at the end and they did issue a ticket to my father for the next day as I should be greatfull to them for that after paying ticket fare. But it was a day of nightmare, a customer service I would not wish to my enemy. I will NEVER FLY DELTA again! I wish they go bankrupt soon! Stay away, sometimes it is cheaper but so not worth it.

    mistreated_by_delta 9/21/09 6:15PM

  • Calling does no good. Send written complaints to Richard Anderson, CEO Delta Airlines, Inc.; 1030 Delta Boulevard; Atlanta, GA 30302-6001 with copies to Ms. Beth Reed, Director Customer Care at Delta AND most importantly to the Aviation Consumer Protection Division, C-75; U. S. Dept. of Transportation; 1200 New Jersey Ave. SE; Washington, DC 20590. Also it's important to show a copy went to your US Representative and Senator. You have more chances of getting a reply from Delta if a politician is receiving a copy of your complaint of poor service and/or poor maintenance practices. That was my experience based on their deplorable performance with Delta Flight 820 on June 26th which others have also have vented about.

    Bill 9/17/09 1:27PM

  • No one we know will ever fly Delta again. From start to finish it was a terrible experience, and the customer service number is a joke, when they don't hang up on you they just give you the number runaround. So save yourself the time and aggravation and avoid them as much as possible.

    They will be the next airline to go under by their own doing. We the honorable people will not have to do it for them, they are doing it very well all by themselves.

    fmkp 9/8/09 3:22PM

  • My son, a U.S. marine, had a three day leave and decided to fly Delta to come home. His plane was delayed from the start. His time spent with his family and friends was shortend considerably because of missed flights due to mechanical problems.

    When we took him to the airport to catch his flight back to North Carolina his plane was delayed again because of mechanical problems causing him to miss his connecting flight again.

    Delta used to be a airline that you could count on to get to your destination. After reading the comments on your airline I think its time that you start building confidence in your airline again so that people can get to their destination in a timely manner. I can understand some delays but upkeep on your planes would keep the delays at a minimum. And the courtesy of your associates makes a big difference to the people flying your airlanes.

    Kathy 9/8/09 8:00AM

  • Delta has total disregard for its customers. I will do everything I can to avoid flying Delta. I don't remember being treated this poorly before the merger.

    On a flight from Russia to Alaska recently, my return flight into Moscow on Aeroflot was 7 hours late due to weather, so I missed my Delta connection and had to overnight. Delta, who didn't have anyone in the terminal until the next day, was totally unsympathetic and charged me a re-booking fee of around $250. To make things worse I had earlier discovered that the agent in Anchorage had entered my Delta mileage number instead of my Alaska number as requested. I had this fixed when we arrived Seattle but the Delta miles are still on this first segment. Alaska will still credit the miles if Delta will delete theirs -- but Delta will not, even though it's their fault. Incidentally, Delta miles are useless for Alaskans trying to travel outside because there are never any seats available. I'm trying to get Delta just to delete my whole mileage account with them. Whenever I e-mail customer support, I get a form response that shows they didn't even read my request. And just try to get them to provide a phone number for a supervisor!!!

    Ugruk 9/6/09 6:45PM

  • Total bunch of idiots.. who really are not interested in following thru with you once they have your money for the ticket... so much for Customer SERVICE.

    lalayaya@cox.net 8/28/09 9:52PM

  • Delta Airlines ?!!! Who are you kidding !!!
    What a disgusting service , and unbelivably mean and agressive crew !
    TRaveling with a Baby - BE CAREFUL -DANGEROUS !!!!!
    Yes ! They mean and agressive - like in the airport ( while you getting registered for a flight) - like in the plane - during or even before flight!
    I traveled with my baby daughter to Russia.
    It was Flight DL 0030 ( on apr.28 2009)- I never ever in my Life went frough such a nightmeire !!!
    My husband had to work -so he could not travel with us!It was me and my 18 month daughter.All trip I planed ahead , because i was out of the country for 2,5 months.I called few times - to book seats. All operators told me the seats will be given at the time of registration and assured me - that definetly passangers with babies will have a priority ,and absolutlely not be separeted from a baby!I did pay for 2 seats - because I wanted us to fly comfortably!
    BUT - when a mean worker registered me ,she gave me and my baby separated seats!!! (MAY BE SHE EVEN DID IT ON PURPOSE)
    They promiced help with boarding - NONe!!!!
    I was struggling with a stroller - while I was boarding - and even asked for help...No
    Only in your dreams !!!
    When I got to our seats and discovered - they were across the walkway from each other - a asked a stewardess to help and give me 2 seats together for me and my baby!
    She SAID IT WAS NOT HER joB !!!noTHING SHE CAN DO ABOUT IT !!!
    i WENT TO A FLIGHT LIDER and told her - that since I registered to this flight srvice was BAD !!! I needed 2 seats TOGETHER FOR ME AND FOR MY 18MONTH BABY!
    I told her - that i will let the customer service know about the incedent ( but little did I know !!!)
    While the plane was gettting full I asked some people to switch seats with me - so I could be toghether with my baby! That worked, but only by that time the handbags department were full already , and I had to put my bags on the floor benith my chair !
    At this moment some mean , rude Delta workers were consern - that I will have to complaint about them- so They came back to me !
    But not to fix the problem with the seats- and make sure we were comfortable - OH NO !!
    They wanted me OFF the PLane!
    While I was desparately seeking for help(it is hard to travel with a baby by yourself )-asking for seats - I were promiced few times on the phone ... HOw possible could I be a problem for them !
    Women - who said she was Fligh supervisor - SAID - IF I DONT LIKE THE SERVICE - I SHOULD GET OFF THE PLANE AND TRAVLE SOME OTHER DAY!She came with couple of stewardesses - who did not try to get me and my daughter seats together ! And all of them started agressively attaking me !They wanted me to leave the plane - or else they said they will come back with security guys - and I will be taken OFF PLANE BY FORCE !!!
    I were shoked, I tried to explaine " Flight superviser "- what was the problem ... And after all I had to change the plane in Moscow ( RUssia)- because I were traveling further.... All Tickets were bought and paid for A LONG TIME AGO !!!! And why should I leave the plane - I did nothing wrong ?
    But If you Traveling "DELTA " - ASKING FOR ANY HELP IS "WRONG "...THEY NOT THERE TO HELP YOU- THEY HAVE TO SPEND THEIR WORKING HOURS THERE!
    oNE OF THE STEWARDESSES STARTED YELING - THAT SHE WONT FLY WITH ME AND MY BABY !!!
    She said " They will be troubles , I know this type ! I dont want to fly with them , I want them off this plane !!!"
    YOu know what - at the end of the Flight - she would not even give me her name ( she put a vest other her dress with a nametag) -and DID NOT GIVE ME HER NAME !
    sHE KNEW - THAT WAS ABSOLUTLY CRAZY - TO TELL - THAT ME AND MY BABY WILL CAUSE A TROUBLE - THERE WAS NO - ABSOLUTLY NO REASOIN FOR THAT !!!
    bACK TO MY STORY:
    All this people( DElta Crew) gathered around me and my baby agressively attaking me !!!They scared my daughter- she creid for 2 hours after that ! I could not calm her down ...They all spoke at once - so I phisically could not talk to them..And they were not talking nicely trying to resolve a situation they were swinging thir arms ,yelling and attaking me ! My daughter was scared and cried more and more !!!
    By the way I have a video( that contains a part - where DElta Crew gathered around me and my crying baby ). One of the other passangers recorded it on his cell phone and emailed it to me later.
    So finally I had to scream for help !
    I screamed to people - may be someone can stick up for me -Look what is going on ...???
    A man- who sat in front of me started to talk to Delta workers - that it was wrong -to make me leave the plane!( look on the You tube - flight DELTa 0030 )
    Unfotunately not many people spoke english( half of the passangers were just visitors in USA ) and could not complaint -So delta workers took advantageof them!
    The riot they started was rediculos !!!
    This is HOW YOU GET TREATED - WHEN YOU ASK FOR HELP ON DELTA AIRLINES OR IF YOU ASK THEM TO FIX THEIR OWN MISTAKE !!!
    tHE FLIGHT SUPERVISOR STILL WERE INSISTING ON ME LEAVING PLANE !Now she said - that I could not fly -if I have bags benith our seats !!!! I said - I would be happy to put them above - into handbags department - but there were full !!!
    So after a long arguing , humiliating,screaming on me , and scaring my baby , they said - " THey -(almost like a GOd to a human )- will let me fly - only if I will give to a flightattandents my bags..
    I had to agree !I had no choise- to much time I spent getting ready for this flight!
    A LONG-LONG TRIP WAS AHEAD OF ME -AND IF i WERE TO LEAVE THAT FLIGHT ON APR.28 - I WOULD NOT ONLY LOOSE LOTS OF MONEY ON RESERVED FLIGHTS AND HOTELS , i SIMPLY COULD NOT MAKE MY BABY GO THROUGH THIS AGAIN!!!!
    iF YOU EVER TRAVEL BY YOURSELF WITH A BABY ...you wll understand My frustration !!!!
    THat was 9 HOUR- FLIGHT !!!!AND DELTA WORKERS AGITATED MY BABY , SCARED HER , BEFORE LONG AND HARD TRIP!
    yES - THEY TOOK MY BACKPAKS -IHAD DIPERS IN THEM, TOYS FOR A BABY, WET NAPKINS , BABY CLOTHES.( EVRYTHING BABY NEEDS)
    why did they take them - they said it was not the way to travel - with bags benith my seats...( they just wanted to hurt me somehow !!!! At last they had to do something -if not take me off the plane )
    NO they did not want to ask passangers who filled the handbags compartment before me- if they could take their bags - and return them at the end of the flight - or bring them as soon as requested . THey took my bags - when I need to change dipers I would have to call a stewardess - she brought my bags- And I ACUALLY NEEDED THEM MANY TIMES - SO THEY GAVE ME MY BAGS -AND BAGS AFTER ALL WERE LAING BENITH MY SEATS!!!!
    SHOULD I SAY I COULD NOT MOVE AROUND... THAT WOULD BE THE SMALLESTPROBLEM OF THAT FLIGHT!
    I DID NOT RECEIVE A GOOD SERVICE OR SAFE TRIP THAT DAY! NOR DOD i RECEIVE A PLEASENT SERVICE! CREW WERE UNPROFESSIONAL, RUDE ,ARGUING WITH ME , ATTAKING ME ,HUMILIATING ME, SCARING MY BABY!
    MY BABY STILL GETS SCARED -IF I TRY TO GO WITH HER ON THE BUS OR A PUBLIC TRANSPORT ( BEFORE WE NEVER HAD PROBLEMS WITH IT !)
    dURING THE TRIP -IDEVELOPED A MIGRANE , ONE PILL OF IMMITREX USUALLY HELPS.. bUT NOT THIS TIME ,I HAD TO TAKE THE PILL SECOND TIME , IT DID NOT WORK( i WERE SURPRISED )-AND WHEN i TOOK IT 3 TIME - AND NO RESULT - i KNEW - IM GOING TO SUFFER FOR A LONG LONG TIME( I COULD NOT MAKE MYSELF RELAX )
    DO YOU THINK YOU COULD ?
    tHE TRUTH IS I COULD NOT RELAX ALL MY TRIP-I KNEW I HAD TICKETS TO FLY BACK BY DELTA AIRLINES !!!!THAT FRIGHTENED ME !
    BY THE WAY - WHEN I GOT BACK -AND STILL TRYING TO FIND RESOLUTION WITH DELTA CUSTOMER SERVICE - THEY INSIST " THE TRANSPORTATION WERE PROVIDED " AND WHAT ACCTIONS WILL BE TAKEN TOWARDS MEAN -AGRESSIVE PEOPLE IS NOT MY BUSINESS !!! ITS ALMOST LIKE THEY LOOK AT ME LIKE ON THE SUITCASE " THEY TRANSPORTED ME " TO THE DESTINATIONS!aND THEY "TRANSPORTED ME ONLY BECAUSE OTHER PASSANGERS HELPED ME NOT TO BE KICKED OFF THE PLANE !!!
    I HATE DELTA !!!!
    I HATE IT !!!
    OKSANA BAYRAMOVA

    OKSANA , NJ 8/25/09 2:29PM

  • I traveled to Alaska to visit my grandbaby on August 5, 2009 flying on Delta and their partner Northwest. The plane couldn't land in Fairbanks due to forest fires and we were diverted to Anchorage. In Anchorage, my luggage was missing and the Delta and Northwest "representatives" told me it wasn't their problem, look in Fairbanks. But planes were not flying into Fairbanks. As I was searching the airport for my luggage or someone to help me, I missed the busses that were transporting the people to Fairbanks. So I had to get a rental car at my expense and after flying all day, drove to Fairbanks, 347 miles at night. When I got to Fairbanks, I was told by Delta and Northwest that my claim needed to be filed in Anchorage. So after one day with my grandbaby, I drove back to Anchorage where I was told again, my claim needed to be filed in Fairbanks. I turned around and drove back to Fairbanks, the same day, and walked into the airport ready to fight, and as I walked past a pile of suitcases, saw mine. I took it and walked out and never received a phone call or anything. They had no idea that I took my suitcase. This was Saturday morning 6:30 a.m. On my return trip, August 14 getting in August 15, I waited for my luggage and again, nothing. A Delta "representative" told me it would be brought to me immediately when it came in. If it didn't come in to come back and file a claim. Six hours later, I called the 800 baggage number and waited on hold for 40 minutes when the woman who must truly hate her job and the people she works for came on the line and practically threatened not to help me. She then told me my bag would be delivered before 6:30 a.m. the next day. I told her that I needed it before then and she said oh well, they have 12 hours. I explained that it would be well over 12 hours and she got rude and loud. I did receive my bag later that evening but the delivery service was not Delta and he was very nice and offered to help me. Even though I got my bag several things were missing. I called again and was told that I could not file a claim with them, I had to go on line. I did and found that I was given a bogus claim number by the Delta supervisor. Now I just called the, and I use the term very lightly, "Customer Service" and explained to Suzette what had happened and she told me to call the 800 baggage line. I told her no, and what had happened and I would like to speak to a supervisor. She kept saying to call the other number. Then I told her that I was recording the phone call, which I also did with the baggage number, and she told me to hold. When she came back, again I was told that my claim number was no good, which I knew from trying to file a claim, and that I would have to call baggage. I asked to speak to the supervisor and she told me that he didn't feel it was necessary to speak to me. I asked for his name and she said she doesn't know his name. She told me she would transfer me to baggage and I told her to a person and not a voice mail, which of course the recording came on immediately. I don't like to complain, but I have given Delta 3 days to fix this and still I am getting no help at all. I followed all of their rules. My bag was the correct weight, my carry on was smaller than regulation, I wore my seatbelt at all times and I paid for my checked bag to be put on the plane and travel with me to and from my destination. Delta and Northwest make rules for the passengers but the employees have no rules. They treat people badly because we do travel by plane so often. I paid cash for my ticket, I didn't use miles, and I trusted these people with my life and belongings. I would definitely not encourage anyone to ever trust Delta or Northwest with anyone or anything they love or care about. When I walked into the airport the other day to see the supervisor, people were very upset over Delta losing a child. They put the child on a different flight and did not inform the parents who were there waiting. And the response from Delta employees was so nonchalant. Like all in a day's work. So, after 2 emails asking for a reply, which I still haven't received, and several phone calls, several recorded, I am writing this in hopes that people will realize that Delta is not the way to go. When there is such serious problems as I have just read about, someone at the top should have enough common sense to realize there are alot of problems. But then, the problems usually start at the top. Makes me wonder about the credentials of people working and flying for Delta. I am not a mean person, but you have gone to far. I could understand once in a while, but has Delta even read these letters? What have they done to fix any of this? Is there really anything we can do to get our things back? I hope this makes you think before flying with Delta. My job is promoting positive customer service, and I know I do my job well, I know all of the other employees names, my immediate supervisors name, her supervisors name, and the owners of the company's names. Customer Service is the wrong name for your 800 number. Please stop advertising things you refuse to provide.

    Jo 8/18/09 2:26PM

  • On August 14, 2009 I was scheduled to fly from Charlotte NC to Cape Town South Africa at 1:14 pm.

    I arrived at the Delta Check-in counter at approximately 10 am and was assisted by a Delta employee. The employee was belligerent and started shouting at me and another passenger who was travelling to Columbia.

    When I informed her that I had already checked in on-line, she told me that “That means nothing” and that I had to redo the check-in and re-enter my details.
    I had problems getting the passport scanner to read my passport and informed her of this. She ignored me completely and called the next passenger. At this point there were three of us being attended to at her counter.

    She then scanned my passport, gave me a check in ticket and said “You're done”.
    As I was walking away she shouted “Your bag is overweight, you need to remove 10 pounds from your suitcase or pay $150”. The woman appeared to be extremely agitated and rude. I gave her my credit card and she gave me a receipt for $150.

    She then continued to assist one of the other passengers. When I asked her why she had not put the baggage destination tag onto my suitcase (which was still on the scale) she replied saying “Don't tell me how to do my job”.

    I then walked away, proceeded through the security check and went to gate 4 to wait for my flight to Atlanta. As soon as I got to gate 4, I informed the Delta staff there that the woman at the check in counter had been rude and had not put the baggage destination tag on my suitcase. The Delta staff member said that she would look into it.

    Clearly no one looked into the issue. I arrived in Cape Town, South Africa and when I went to the baggage counter, I was informed that my suitcase had never left the Charlotte airport and was still in North Carolina.

    I am now sitting in South Africa with no clothes or personal effects and all the presents and other items I bought for friends and relatives are still at the Delta counter in Charlotte. I have now had to incur undue cost to buy clothes and toiletries etc... and have to fly out to Walvis Bay, Namibia, which was actually my end destination, on Monday morning, with nothing, as I have been informed that my bags will only arrive on Tuesday.

    Had this been a normal case of lost luggage I would have understood, but I believe it was a deliberate action by an employee of Delta Air.

    Dano Maxwell 8/16/09 1:30AM

  • traveled on 7/28 flight 6718 to NYC
    plane "dropped" suddenly , overheard that
    there was a larger jet ahead of "us" and i assume got caught in its "vortex"... why was it traveling so close??
    7/28 flight 208 to prague- center lighting did not work , nor did one sink in lavoratory
    8/12 flight 6524 delayed from nyc to albany- customer service -quite rude-when asked for update information.

    jjgang 8/14/09 6:53AM

  • it's a shame that I am now going to have to base whether or not i will go somewhere based on Airline.DELTA IS NOT THE WAY TO GO...PERIOD...I Booked a trip to Barcelona spain for early 2010. my return flight was to be from barcelona to Paris and from Paris to Philaelphia....Delta Canelled that flight without reason, and try to book me on a flight that left paris at 1105 even though the flight out of Barcelona didn't leave until 1025am...WTF?? I call customer service and suprise suprise the agent couldn't even manage to pull up my itenerary so I hung up. I actually called expedia and had to have that agent call DELTA to figure out what was going on. Delta then decided to move my flight up an hour straight to KENNEDY, with a 6 hour layover...WTF...I had no choice but to just stick with that....I have had nothing but bad experiences with this Airline and i feel sick, that I'm giving them money.

    Ihate_DELTA 8/12/09 12:08PM

  • my 16 year od was on a flight with mechanical problems stuck on a runway for 1.5 hours was not alowed to get off and took off to atlanta missing his fight connection was tossed into n office with small children and could not be sent to his destination until 12:00 pm he was not shown respect and no attempt by the airlines to contact either parent was made very unsatisfied with communication on behalf of delta

    Anonymous 8/11/09 5:04AM

  • first time i tried, the voice recognition didn't work at all. called back and it was busy. unbelievable.

    Anonymous 8/5/09 12:38PM

  • day three and still waiting for bags to be delivered. They show at airport. Rep contanted airport and said ready for delivery. Still waiting ask each day and get same response. Live 20 miles from airport you would think they could get bags across town.

    n/a 8/5/09 7:56AM

  • Choose another airline if you can....Had a 17 year old friend visit from Korea and traveling through New York to Detroit. The counter help insisted that she pay for her baggage, which you don't have to do on Intl. flights. They made her wait 15 minutes before she asked for a supervisor. She told them that she didn't have time before she needed to check in. They made her wait 15 minutes for the supervisor and guess what? Yup, he told her that they could not put her baggage on her reserved flight and she'd have to wait 3.5 hours for the next flight. Great service - they made here pay $15.00 for her bag and made her 3 and 1/2 hours late for meeting her parents in New York. They were not helpful and not very intelligent.
    Comments were; " it is not on our computer, Sir", "I don't need to explain", "Delta has a new policy, Sir", " I don't know why we did it on the last leg but we won't do it today",

    Larry 8/4/09 2:28PM

  • Delta lost/misplaced a carry on bag in Cincinnati (my son was instructed to leave it plane-side) - this was on a Wednesday, and we finally got the bag Sunday morning. In the meantime we had to purchase new clothes, underwear, toiletries, etc. for him. The 800 number is useless - an hour on hold, misinformation and nearly impossible to get answers. We faxed in a report and receipts over 2 weeks ago, but we have not received any word re: whether or not we will get any reimbursement for the money we had to spend. Currently, I am on hold AGAIN waiting for a sales rep...This is a very poorly run organization and I would rather walk than fly Delta again.

    Debby 8/3/09 3:35PM

  • Do not send your children as unacomponied minnor with Delta Air. The fee is $100 and you may or may not get the service rendored that you paid for. I sent my son, who is twelve years old on his flight with Delta Air on 8-1-09 as unacomponied minnor. My son woke up alone on the flight with no one to be found on the plain, walked off the plain by himself and found his mother at the gate who was waiting for him. Then the flight attendit showed up and never asked my sons mother for identification or even had the papers for her to sign to release him to her. I called the customer servic who then gave me a phone nuber that didn’t work, so I called them again and they gave me the number to the corprate office. After being on hold for 15 minute I spoke with some one who again put me on hold for another 15 minutes or so. To have him tell me that he spoke with Kona Airport and that they said the service was renderd and all they could offer me was an appology. So I paid $100 for “we’re sorry” not good busness. My self and my family will never fly or put are trust in Delta Air again.

    Upset Father 8/3/09 12:22PM

  • Ridiculous! nobody to contact for domestic and or international travel!

    use another airline DONT FLY DELTA..

    and be prepared to make your 1 meal on a 17hour international flight last a loooong time cause thats the only meal you get due to "turbulences"

    dissatisfied 8/3/09 8:54AM

  • Not impressed! I am having a problem and can't get anyone to even answer the phone. I really can't rate anything except reachability since NO ONE WILL ANSWER!!!
    I am regretting being talked into giving this airline another chance by the travel agent. Hopefully, someone at Delta will eventually answer the phone or contact me via email so that my problem can be resolved!

    unhappy customer 8/2/09 8:03PM

  • I am active duty military and was charged for my luggage. When I brought it to the attention of the PC FL airlines staff, she handed me an 800-325-8224 number to call to resolve the problem. I have called that number for a solid week and it has been busy and then it disconnects you. To top it off I attempted to call the 800-221-1212 number which is suppose to be for PC FL Delta and hit 0 and got thru to a person who said they would transfer me and then hung up. That number has also rang busy every since. I will go out of my way NOT TO EVER fly Delta again.

    unsatisfied military flyer 8/2/09 3:03PM

  • This was the worst customer service I have ever had, and I had some bad once.
    First I was on hold for 20 min, than the woman was so rude....
    I will NEVER fly with delta, I was treaded so rudly, if the personla on the phone is rude how is the crew on board gone be????

    no name 8/2/09 2:08PM

  • Booked my flight online @Delta.com for flights from Alexandria, LA (AEX) to Harrisburg, PA (MDT), which included plane change in Atlanta, GA (ATL). Received email with Delta confirmation number and ticket number. I went online the day before my flight and printed my boarding passes for both flights and also paid baggage fee in advance. I got to the airport 10 minutes late (5:40 A.M.), which was 20 minutes before flight left at 6:00 A.M. All I needed to do at the airport was check one bag which weighed 29 lbs. Please understand the level of activity at AEX on a Sunday morning is very very low. The lady at the Delta check in counter told me I was too late to get on the plane, even though they were just boarding the plane. She would not even attempt to let me check my bag. Thus I missed the flight. I should bare the responsibility, and do, of being late and fully accept it; even though I could have boarded the plane with just a "little" help. Now comes the kicker of this message. The lady told me she would be back in a second to help me get another flight. After an hour and a half the lady had never came back to the check in counter. The counter was unattended at Delta, however all the other airline check in couters had personnel working theirs. I called Delta customer service to find out the status of the counter, was it going to be closed the rest of the day? The lady I talked to on the phone sent an email message to Delta personnel at Alexandria International Airport (AEX). Thirty (30) minutes later a different lady came out to the check-in counter and asked me if I called Delta customer service? I responded "yes". She informed me that she couldn't help me, and then told me I would have to call Delta reservations to rebook another flight. So I called Delta reservations while standing at the counter, after 15 minutes I finally finished going thru the automated attendant to talk to a real person. The lady with Detla customer service told me she couldn't help me, she informed me any change would have to be made by Delta personnel at the check-in counter at Alexandria International Airport (AEX). I asked if she would mind talking to Delta's personnel at their check-in counter while I had them on the line, she said "yes". But guess what, by this time there was no one working the counter anylonger. At this time I stepped across the baggage scale and knocked on a closed door behind the check-in counter so that I could get the two Delta personnel to decide which one could help me. Once the lady behind the check-in counter heard me knock she stuck her head out and informed me I could get arrested for crossing the baggage scale and coming behind the counter. I told her I just needed some help! Guess what, she then told me she could not talk to the lady I had on the phone with Delta reservations. She informed me the lady with Detla reservations could call her on a land line but she couldn't talk to her on a cell phone. I finally gave up and decided to return home. Also the lady on phone at Delta reservations told me she showed that I was on board the flight to Atlanta. I told her if I was on the flight why would I be calling her to try and book another one the same day to the same place. I was informed I would have to go back to AEX to file an Affadavidt that I was not on the flight. My advice to everyone is not go online to get your boarding pass for a flight, at least not with Delta Airlines.

    Talk about stonewalling --- give me a break! I told the lady at the check-in counter, "NOW I UNDERSTAND WHY DELTA HAS A TERRIBLE REPUTATION, AND ONE IT RIGHTLY DESERVES BASED ON MY EXPERIENCE. IT'S THE WORST CARRIER TO FLY ON BECAUSE OF IT'S CUSTOMER SERVICE!!

    DON'T FLY DELTA - NO CUSTOMER SE 8/2/09 10:29AM

  • I need to choose my seats because the airline website will not let me. If I don't get in contact with them soon someone else can get the seats that I want and that will cause my family members to be apart. There is a constant busy tone everytime I call...Why? What is wrong with them. Normally a business will have an automatic system that will tell all operators are busy please hold or something like that. But I know they are not that busy plus they are open 24 hours a day. Are the employees there that lazy? If so how are they keeping their jobs...

    Anonymous 8/1/09 7:21AM

  • I've been trying to get in touch with reservations for the last hour. It's been ringing busy all this time. How are they selling tickets if it's always busy?? This is nuts. I'm inclined to find another carrier!

    Anonymous 7/31/09 9:42PM

  • We can send them a permanent message....simply fly some other carrier for the same fare. This problem with busy numbers, Bombay agents, and no help with lost or delayed baggage has been going on for years....since I left employment there. We all need to take a stand and fly any other carrier.

    Anonymous 7/31/09 9:25PM

  • Simply unbelievable! All customer service lines have been busy for hours...how is that possible? If the the number of complaints regarding the (lack of) customer service is any indication, I guess I know the answer...or are the customer service representatives just tired of giving the people who pay their wages grief and have put their phones on "ignore"?

    Anonymous 7/31/09 8:25PM

  • I am simply sick & tired to being transfered to India, South America or Damn Mars!!!
    This Company Sucks!!!

    Anonymous 7/29/09 12:22PM

  • Horrible! Simply Horrible! I've worked customer service and I have never seen a company try everything they can to not help a customer. From hanging up on me to denying that they had a supervisor to connect me to. I had to use up all of my anytime minutes and spend an extra 20 bucks just to get my ticket right. Even corporate office service was horrible! Workers don't follow through and complete their job, they're rude and wouldn't transfer me to a supervisor. I had a flight online for 100.00 less than the one the representative tried to quote to me. She didn't even try to look up a cheaper flight. None of the people I spoke to took the time to investigate my issue. It took me almost 6 hours just to get my flight corrected and they still charged me an extra 20.00 that shouldn't have been charged. Delta, please get on the same page and train your people correctly! I'm surprised you're still allowed to service people. No wonder your rates have dropped, after this I don't care if your tickets are a dollar, it wouldn't be worth my time to deal with you or the people that represent your company. Thank God for choices because I will make sure that Delta is never my choice of airline to fly and pass the word on to anyone and everyone I know to do the same. Frontier, AirTran, and the rest of the airlines should thank you for giving them more business.

    disappointed 7/23/09 4:14PM

  • By far the worst service and customer service in the history of the world... i dont care if they have the cheapest flight by over 200 dollers, I will never fly with delta ever again and make sure any person i ever talk to does not either.
    I was in a car accident the night before a flight, a family member called the airline and told them our situation, and the women on the phone assured her that we would only get charged 25 a peice for missing the flight. well when we tried to get tickets for the next day they were trying to charge me 250 a peice to use tickets that cost me 200. so i just canceled the tickets and bought new ones... so now trying to use the old credit i have, which they assured me i could use without penilty... im getting fined like a 150 per ticket, yet again... unbelieveable

    chris123 7/23/09 1:50PM

  • TERRIBLE SERVICE
    FLIGHT FROM MANAUS TO MIAMI JULY 10 , 2009
    EMPLOYEES IN BRAZIL WERE FRIENDLY AND POLITE. DELTA
    CHANGED OUR FLIGHT TO A LATER DATE WITHOUT CONSULTING WITH US. WE HAD TO STAY AN EXTRA DAY, DELTA DID NOT PAY FOR EXTRA DAY IN A HOTEL FOR US.
    CHARGED US $550.00 FOR EXTRA LUGGAGE AND LOST OUR LUGGAGE ( 3 SUITCASES )FROM ATLANTA TO MIAMI. WE HAD TO WAIT IN MIAMI FOR IT TO ARRIVE. CUSTOMER SERVICE REP WAS INDIFFERENT AND DID NOTHING TO HELP US, SOUNDED IMPATIENT AND DIDN'T CARE.
    I AM VERY DISAPPOINTED WITH THIS AIRLINE SERVICE

    valeria p linstroth 7/21/09 8:40PM

  • I called the customer care no, to reserve baby basenet for my baby. They told me that they won't reserve. It is first come, first serve basis. For a 14 hour journey (Atlanta to Dubai), it is very tough to hold a baby for 14 hours. They are not polite in handling the issue. But Emirates airlines is very helpful to reserve a baby basenet for me.

    ABPW 7/16/09 10:40AM

  • "All I wanted was directions" Get this!!!

    I was to fly out of NJ but was delayed due to weather in Atlanta.

    I spent THREE hours on plane within 50 feet of Gate. I did not complain. I listed to my iPod - after all it was weather related.

    After they brought us back to gate. I spent one hour in line to speak to Agent. I listened to iPod. Waited my turn.

    Agent stated I coudl wait with Delta and see if other planes leave (and could not promise a connecting flight in Atlanta ) or I could fly out next day with Continential.

    I chose Continential. I had to wait 12 hours later to leave.

    I had $10 bucks on me. I didn't ask Delta for food, I didn't ask for refund full or paritial.

    All I asked for was directions to Contiential and Delta Agent could not help me.

    Actually told me she had no idea!!!!

    When I got back, and two days later just wanted to call Delta and give my opinion.

    Get this. One hour on phone, spoke to Jamicia and India - never could get one in the US.

    All I got was "Sir we can't help you - we only take reservations". How sad is that?!?!

    Cbishopnjax 7/15/09 3:45PM

  • Never again will we fly Delta Airlines. We do not fly, and this was our first experience. Our daughter is traveling to Las Vagas for a National Softball Tournament, thus the need to fly. We contacted Delta reservations hoping to experience positive assistance for inexperienced travlers. However, the experience was just the opposite. We were connected with an individual whose english was extremely broken and difficult to understand. She indicated the flight we requested was non-existant; the flight was not! My husband, having difficulty understanding, booked the absolute worst flight for our needs. Not only does our daughter miss the opening ceremonies, but also the last day of her games due to the return flight. Needless to say, the individual assisting with reservations turned an experience of a lifetime into a frustrating situation for her parents. Although confirmation was sent, we were out of town with her softball tournaments, therefore unable to check e-mail. As inexperienced travlers at the mercy of professionals, we were unaware of the seventy-two hour cancelation policy. When our attempt was made to change our flight, we were told each ticket would be an additional $150.00 (company policy) No one was willing to understand the language barrier nor the fact we were told the flight we requested did not exist. As educatiors, we go beyond the call of duty working with our students and their parents, in hopes of making a difference in the lives of our countries future. Thank goodness our education system is not operated as a business; cold and calculated with no room for understanding complicated situations. We will make this experience work for our daughter, however frustrating our encounter with Delta has been. As previously stated, we will never again use this airline due to their unwillingness to work with us in waiving the $150.00 change in flight fee. We view the booking of an incorrect flight as the agents fault not ours. We know we make a difference in the lives of others. Sadly, Delta has not made a difference in our daughters.

    Anonymous 7/13/09 7:31PM

  • Let me first say that I am not a person who complains or finds the worst in situations,but in this case my family and I are so very disappointed with Delta. Our ordeal began on Friday, June 26th with Delta flight 820 to Rome. The six of us had a total of 8 bags we checked for our trip to Rome with one day planned with a Vatican tour and fun in the city before catching our cruise ship, Navigator of the Seas, on Sunday the 28th. We boarded the plane only to sit while the pilot explained they were trying to fix left engine trouble. Finally the flight was cancelled with the entire passenger load standing in line for hours to get hotel and meal vouchers. The customer service was slow and not pleasant. No one was allowed to claim their bags as they were going to be held until the next flight. We were told that flight 820 would take off again on Saturday and to arrive back to terminal E and that it would be a different plane . Again,the six of us boarded the same exact plane to have it cancelled after right engine trouble and air conditioning concerns. Our family found ourselves stuck in line again with only 3 or 4 representatives at the desk to take care of all the passengers. At this time not only had our Rome activites been cancelled, but we would now miss boarding the ship on time. To make a long story shorter, we finally did fly to London, London to Rome, had to spend the night and fly to Reggio di Calabria take a water taxi to Messina,Sicily and caught up to the the ship on Monday - lost our excursion. To top everything else off, Delta has lost our luggage - so we had to spend our entire cruise without our luggage and spent countless hours at the guest relations desk on the ship trying to get an answer about our luggage. We are all so frustrated and upset about not having our clothes for the cruise and missing cruising days and an excursion that we had reserved. When we returned to Atlanta from "our vacation" on Sunday, July 5th, we again had to stand in line and file another claim for 7 of our lost bags. Delta evidently still has no idea where our luggage is. We received a call from our cruise ship saying that 3 of our bags were delivered to the airport in Crete - when I called the baggage claim office they could not confirm this information and I was told that they would put it in the file, but could not call overseas to check on them. We feel that Royal Caribbean has bent over to help us and has made numerous calls to find our missing bags and has found out more information than Delta representatives. As we recover from this ordeal, we feel that we need a vacation from the "vacation". We saved for a long time for this trip and feel "cheated". We did not get the trip we so looked forward to taking. We spent thousands dollars with your company (not to mention the cost of the cruise) to take us on a trip of a lifetime and got dissapointment, spending hours standing in line with rude representatives, taking our cruising time at the guest relations desk for hours trying to find out information about when our bags could be delivered to the ship, using roaming minutes on our cell phone to family members to get them to call about our bags since we were getting nowhere, and now having to spend the time filling out lost property forms. We are spending more time with Delta issues that we got to spend relaxing on our expensive trip! We lost money on reserved hotel rooms, tours, clothes, and jewelry. This has been the WORST travel experience!

    Anyone know who I can get in touch with? No one at Delta will help me, and I feel that my family deserves major compensation!

    wade 7/10/09 4:56PM

  • Delta Airlines is the most Uncustomer friendly airlines of all time. I wish they will not opereate as Monopolists do. In some way they think they are the only airlines around especially, when you are flying to Africa. They Lost me Baggage in December 19th 2008 and to present Nothing Positive. Not even a Fax detailing my circumstances and info has proved fruitful. In Short Delta Airlines Is F@#$ed Up. I wish they go bamkcrupt and fold up like other ailines who offered better service than Delta Airlines.
    They don't really give a damn until you raise the issue of filling a litigation and hiring a lawyer.

    Anonymous 7/10/09 12:59PM

  • Horrible airline to travel with. Lost luggage, delayed flights, and no way to make contact with anyone. Please, never fly on Delta

    misc 7/9/09 11:03AM

  • My 12 year old daughter was told 20 minutes before baording she couldn't fly to her connection because minors can't travel on the last flight out. However, no one said anything when she checked in or when we confirmed her flight the day before. I felt helpless having my 12 year old daughter half way across the country and they didn't let her fly home!!! No one was helpful!!! My duaghter tried to hand ther lady at the Delta counter the phone so I could talk to her and the lady told her, "I don't want to be yelled at."
    Also, her luggage made it to Florida. Not her- the most important!!! They charged us extra fees, the money didn't matter, I just wanted my daughter.
    IT WAS THE WORST EXPERIENCE EVER!!!

    Anonymous 7/6/09 5:34AM

  • My daughter's luggage lost-her flight was changed and her luggage was never removed from the other plane- their 1-800 number to get help is a JOKE. No ONE answers the phone. Try the website--all you get is "invalid number" even though I'm putting in the number I was given. Delta obviously could care less about customer service or assistance
    I will NEVER use Delta and I am seriously thinking of involving our local news to 'highlight' there dreadful service

    caseyjessysammy 7/2/09 3:13PM

  • 50 people's bags lost on our flight. This is after our direct flight was cancelled and re-booked (indirect flight, 3 hours each direction out of the way)

    Bagage reference number given was invalid. Cannot get Delta customer service to answer phone.

    Bags? Will probably never see them again. Includes all of our infant's items, many specially bought or made for her.

    NEVER WILL FLY DELTA AGAIN. PATHETIC.

    Anonymous 7/2/09 10:35AM

  • Does Delta pay their phone bill ???? Can't anyone today give good service ? Maybe Delta needs a bail out from what's his name !!!! I have tried to call all day and cannot get thru.....do you think Delta would do more business if they gave good service ???? The 800 number does not work and the 404 number is continually busy.....

    plane mad 7/1/09 2:27PM

  • Please help. We are not getting any proper answers from anyone at Delta.

    Situation: Conf# RYJA4D for Rachel Kjolby leaving SF on 6/26/09 to Atlanta via Delta #46--No problem

    Connecting flight Atlanta to Rome Delta 820- Cancelled flight for technical problems two days in a row.

    After two days is put on a flight- Delta #28 to Paris connecting to Air France #5040 to Florence

    After arriving two days late and missing her first day of school the suitcase never arrives.

    After numerous phone attempts (expensive phone bills) no one seems to want to take responsibility to try to find out where the bags are. Atlanta? Rome?
    Paris? Florence?

    I tried to track the bags but am told by the computer the Ref# FLRAF86098 which was given is invalid.

    It is now July 1st and no one is giving us any answer as to who is looking for the bags if the bags are being looked for, or what we should do in the meantime. We feel as if we have been dropped like a hot potato and our help crys are going to deaf ears.

    I have sent two e-mail to Delta customer service and have had no answer back. Many useless phone calls. Much frustration
    Please let us know some information-at least a proper reference number.





    Anonymous 7/1/09 2:20PM

  • HORRIBLE SERVICE AND VERY RUDE OPERATORS!!!! I called and the lady who was helping me at first transfered me with a guy who thought raising his voice to a customer was a smart thing to do, than he put me on hold for 5 to 10 minutes. . . all this customer help line and services they have is just a goose chase!!!! After this I'm not planing on using Delta Airlines next time and recommending my friends to use a different company.

    a disappointed customer 6/30/09 2:33PM

  • Experienced what I consider a "bait & switch" with Delta baggage handling. Last year flew to Tel Aviv with checked bag weighing 68 lbs...no problem. June 2 from Atl airport at curb check my companion & I were flying to Barcelona & my one bag weighed 65 [I still have the tag saying that weight]. The Delta checkin clerk kept swiping my passport & saying it wouldn't go through. Told me it would cost $96 extra for overweight. I agreed as he said no other option. He grabbed my companion's bag & weighed it at 39 pounds & shoved it through the conveyor belt. Then told me I had to go inside & he took me to the cargo desk instead of regular passenger checkin. There, after actually kissing the clerk, who then left & put him in charge, he ran my passport & bag through. I now find that I was charged $150 instead of $96 as he said. From Barcelona back to Atl, I checked 2 bags without extra charge on Delta flight. Both flights were booked months in advance. I was a frequent Delta flyer as is my husband. But if I can't get this corrected, I'll be taking other airlines. Be careful when you go to Atl. Most of the people are wonderful there, but this guy was really laughing at me. After putting my bag through, he snidely said, "Oh, you know, you could have just requested to send another bag for less, or you could have just put some of your stuff in your companion's underweight bag." I asked him why he waited to give me that info & he laughed at me and left...what a monumental jerk! Just be careful. The weight limits have gone way down lately. Know your options.

    Anonymous 6/25/09 11:33AM

  • I could not get through on any of the numbers and I agree customer service is terrible. Here was my trick: call sales and tell them your problem! These companies make it easy to get to sales and hard for anything they consider not profitable.

    Anonymous 6/25/09 11:27AM

  • My spouse and daughter had a very bad experience at Bradley Airport in Hartford CT.
    A flight originating out of Dallas made a stop in Cincinaty, KY. and then to Hartford, CT. She was told by a baggage claim clerk that her check bag was delayed at 4:30pm yesterday on Thursday when in reality the check bag arrived the same day. They neglected to tell my wife that info. Some at the airport took the wrong check bag. Delta has recup the at all. My kid has no clothe to wear and they very upset and mad. Found out the clerk was not a Delta employee. It was mishandled very unprofessionally.I tried
    to get them to call the person who took the bag with no avail. They just don't care about customer service. I will never use Delta for mi flights.

    GH 6/19/09 10:26PM

  • Customer service is a joke at Delta. In fact, it is so nonexistent it is a lack of integrity to list it on your website.

    Someone stole something from my luggage and I attempted to make contact with customer service
    to get direction on what to do. The 800 number
    doesn't work; a second number listed doesn't work; and it is impossible to get in touch with a live human being on any other number within a respectable amount of time. It is no wonder you are going bankrupt. It isn't the price of oil alone - check Southwest Airlines. They are profitable. By the way, I will be checking with Southwest Airlines, too, from now on when I need to fly.

    Anonymous 6/18/09 1:18PM

  • On June 11, 2009 flight 1305 from Atlanta to Orlando my luggage was taken my another passenger who refused to return my luggage. Delta baggage representatives said Delta was not responsible and refused to send someone to retrieve my luggage. I was told to file a police report to have them get my luggage.
    After calling the toll free number for baggage, someone who said they were the supervisor in charge, told me that my bag was taken by mistake and I had to wait until the person returned bag. I was on a business trip and was unable to attend due to lack of contents needed in my luggage. I was told that everyone was not as perfect as I was and to act like an adult and wait until by bags were returned because Delta would not do anything. My bags were not returned until a day later and whoever took my luggage had gone through my personal contents. I am not sure what kind of environment my bags were in throughout the time it was in possession of whoever took them, therfore for my personal safety many items were thrown away.
    Anyone can walk into baggage claim and take your luggage which is a safety and health threat to all involved, but Delta took not responsibilty.

    Anonymous 6/16/09 5:09PM

  • Your customer service number does not work. i need to call in to cancel my itinerary. If I could do this you could resell my ticket for additional revenue.

    chris 6/12/09 3:46PM

  • We booked a flight to Nairobi through Delta several months ago only to find out through a press release (not Delta)that the flight had been cancelled. I'm traveling with 4 kids and they had 3 of us on completely different flights. They insisted we all could not get on the same flight 3 of us were on. However, there was no problem getting on that flight through expedia, orbitz, etc. Delta just wanted to give us a refund - of course they did they knew it would cost more to get on a flight 6 days before it left. Their customer service agents were absolutely no help as matter of fact made the problem worse. I have nothing good to say about Delta!

    pparker 6/4/09 9:10PM

  • I can remember when Delta built a landingstrip long enough to land a jet in my hometown.Once they were the best and now they suck and Expedia also sucks with them. I
    had flight from Nashville to Scottsdale az.
    over Memorial day.We boarded the plane on time in Nashville but we sat ther for 90 minutes because it was raining in Atlanta where i was supposed to change planes.Long story short when I arrived in Atlanta my connecting flight had already taken off.They gave me a seat request for the next flight and I went to that gate.I was on standby and I was 7th. on the list.Well from there i was bumped 3 times and ended up 24th. on the list
    nedless to say there are never 24 seats left on a flight.I missed the flight and was told I could get a seat at 6:55 the next afternoon.It was important for mr to get back to work.They refused to even furnish a motel room because they said the weather caused the problem.The damn weather didn't bump me three times from a flight I really need to be on.I sat in the airprort all night and at 4;30am went downstairs and bought a ticket fro USAirways and will always fly them from now on.

    Anonymous 5/30/09 1:48PM

  • The last time I flew Delta the plane was dirty and the staff disdainful. On transferring to SwissAir I felt immediately comfortable. The plane was immaculate and the staff seemed genuinely interested in my comfort and appreciative of my being aboard. I grew up in Atlanta and remember choosing to fly Delta even if it cost more and required an additional stop. You were a premier airline. Since you have been unionized your service has steadily declined. Is that just coincidence? I am old enough to remember what happened to Eastern when it was unionized and Delta was not. We were so proud of you. Now I am ashamed, even more, ashamed for my country when I think what an impression foreigners must have when boarding a Delta flight. I know you are not alone as most airlines in this country are now unionized. But I am so disappointed. I wish there were something you could do to rectify this but I'm afraid it's too late. The unions run you and of course, their concern is the welfare of the workers. I only wish they could see that customer service is as important to them as it is to the success of your company. I don't think I'm asking for anything unreasonable; just a smile and an occasional helping hand with luggage. Even more important, please ask your employees to look at a customer when they welcome him or her aboard. The words are almost worse than not saying anything when they're obviously mechanical. As for me, I'll remember Delta when one really felt welcome aboard! Maybe that day will come again. But I'm old enough to be a realist. I don't think it will.
    Jim Webb

    Jim 5/21/09 9:18AM

  • I have been flying and arranging flights for my friends and family for 60 years. This evening Delta airlines stranded 3 of my family at JFK and offered no assistance. I was given a number to call to help them and the person stated it was their problem, "Get a hotel and go in the morning". These are 3 non English speaking people who traveled to NYC for a daughter's graduation. They are stranded there, and Delta is treating them terribly. I have never experienced this type of treatment by any airline in my entire life. I entrusted you with the travel of these very special people, only to have them terrified in a strange city at the mecy of Delta airline employees which is no help at all. Delta needs not to be in the airline business. This experience will never be forgotten all the lives of all involved. I am on the telephone in Chicago, Il trying to make arrangements for their food and safety for the night all caused by erroneous judgement and hashness of the Delta Airlines.
    The flight was 6750 out of JFK at 8:30 pm and yes they were at gate 25 to board 1 hour ahead of the flight. In fact, you took their luggage putting that on the plane to Chicago and refused to board them. No one at Delta responded to my many calls.

    pharper203@aol.com 5/20/09 7:00PM

  • I may send a letter of complaint but until then I want you to know about my experience on NWA flight #507, service from NY LGA to Memphis today, April 30, 2009. I was given a single boarding pass at LGA. The second leg was listed as #507 as was the first. I wondered whether that meant I would have the same plane all the way to LR. I heard no announcement during the flight about those who were continuing on to LR. As we were about to land at Memphis I asked my seat mates if they had heard anything and they too said they heard nothing. (We never heard any instructions about masks, etc. at the beginning of the flight.) Seemed odd at the time. When we landed, I collected my luggage, moved toward the door and stopped to ask a flight attendant standing there what I was to do. She told me there was a change of equipment and I had to go to another gate. When I said I was disappointed not to have heard an announcement offering that information I was told that there had been one. I said well maybe the speaker near my seat (row 11) was not functioning. I was told that was impossible. One of the three attendants at the exit door, a woman, said "You must be deaf!" I took it as a slur and surely it was intended that way. I got angry and said something which was most uncharacteristic of me It was "You're f***n' wrong." She might have apologized and provided the information without accusing me as she did.

    I have never had an experience like the one I had this evening. I spoke with the ground supervisor at Gate 12 at the airport in Memphis and filed a complaint with him. While I was explaining what had happened, the three crew members from the first leg of 507 interrupted us and told the supervisor that my language had offended the attendant and all three denied that one of their number had said I was deaf. They were just angry about what I had said. To top it off the woman who had uttered the slur said to the supervisor "I do not want her on this flight". Fortunately she did not prevail. Never saw her again but one of the others who was greeting passengers as they entered the plane said hello to me and smiled. Perhaps someone had gotten to her. I certainly hope so. I have never, in all my experience as a passenger, had to deal with with people like that.

    I do not know the name of the offending crew member but I could identify her in a lineup.



    JUne Freeman 4/30/09 7:51PM

  • I am a delta frequent flyer member.I stopped
    flying delta some time back and now I remember why.
    Our reservations were made in Jan. Delta changed our flights three times. How ever, they did not change my mothers flight on the last change so they had her flying to a different lay-over. She is 89 years OLD !!!
    I called Delta 4-13-09. Spoke with three people before an agent confirmed us all on the same flight with seat assignments. These flights were for Marc, Martha, and Angela Nichols. When I and Marc arrived in Albany, NY for departure no one could find our flights. Three agents and 45 min. later we were issued tickets.
    On our return flight guess what? They couldn't find our flights!! They told my mother she was going to have to pay $100 more for a ticket. Again, she is 89 years old and on Soc. Security. After AN HOUR of STANDING, three agents at desk and three on the phone, we finally get her ticket!! Mind you, we are standing there with a copy of her flight confirmation number and seat assignments in our hands.
    In Atlanta, where we had a four hour and 30 min. lay over, we were told we were all set. The African-american Delta agent that took our ticket appeared very sick, drunk or on drugs. She leaned on to the ticket scanner wavering as she coughed into her open hand passing our tickets back to us. (Swine flu concerns-HELLO?)Three other passengers near us were discussing her apperance and actions.
    In seats and ready for this long, unpleasant experience to end when a second passengers shows up with a ticket with the same seat assignment as my mother. Now, the plane was already over-booked by three passengers. (SouthWest you look better all the time.) He had to depart the plane. My mother was overhead paged on the plane, remember 89 years old. The flight attendent said they did not know she was on the plane. ????why do you scan boarding passes??
    Another woman was asked to leave and the man reboarded and sat next to me with his same seat assignment as my mothers. If in an emergency, how do you know WHO IS ON YOUR PLANE?
    Bottom line...Delta took the fun out of flying and our vacation! In these economic times when fewer people are taking vacations and the airlines are losing money, it was soo dissappointing to endure service like this.

    Martha and Marc Nichols

    Help me understand? 4/29/09 9:58AM

  • The service is fine if they ever answer your call. I had to wait 30 minutes on hold after I was transferred 4 times to someone who could answer my question. After that, they couldn't even take my information down I had to fax it in and wait for someone to contact me.... still waiting.....

    jmw 4/19/09 2:01PM

  • I am confirmed on Delta Flt 24 from LAS to ATL on 19 Apr and then on to MCI 21 Apr on Delta 1639.
    When I bought the tickets I was led to believe that seat assignments would be forthcoming IAW my preference of either a window or aisle.
    I never received seat assignment information so I called Delta. The first attempt I waited :30 on hold and hung up. The second attempt was answered more prompty.
    The agent looked up my confirmation code and informed me that the seats were on hold for airport assignment. I asked why. She answered because the seats are on hold for airport assignment. I asked again and received the same non-answer.
    Why are some flights blocked for airport assignment and others are not. I expected to pick my seat when I completed the purchase. Didn't happen that way. I am a retired Air Force officer and fighter pilot, over 6 feet tall, and I do not like to sit in a middle seat on a 3 hr and 55 minute flight. I have made a major effort to obtain an assigned window or aisle seat on these two flights.

    Gaillard Peck 4/15/09 9:44AM

  • Damaged my luggage. No representative at our local airport to report damage to item. This is ridiculous.

    Sandy 4/14/09 8:42AM

  • On March 31, 2009, my husband also left his Kindle (a loved gift from me) on a plane (flight # 1902 from Atlanta to Maryland). I am sadden by the response I'm receiving for the airline (Delta). Upon calling them, I was given as many as 8 diffferent phone numbers which no one answered or got no help. One of the airline's employees went as far as to tell my husband that they have some electronic devices but don't know which airport to locate it and that they think someone could have come upon a great gift. How upsetting ! ! To think that an airline with such high rating would respond in such manner. My husband travel for business very often, using this airline and his job pays top dollar for tickets. I guess you can tell that I'm very upset.

    Edit your post:
    cek
    On March 31, 2009, my husband also left his Kindle (a loved gift from me) on a plane (flight # 1902 from Atlanta to Maryland). I am sadden by the response I'm receiving for the airline (Delta). Upon calling them, I was given as many as 8 diffferent phone numbers which no one answered or got no help. One of the airline's employees went as far as to tell my husband that they have some electronic devices but don't know which airport to locate it and that they think someone could have come upon a great gift. Which suggest that Delta employees working in lost and found steal things that don't belong to them. How upsetting ! ! To think that an airline with such high rating would respond in such manner. My husband travel for business very often, using this airline and his job pays top dollar for tickets. I guess you can tell that I'm very upset. My next step is to report it to the police.

    Bev 4/8/09 7:59AM

  • I have been waiting on the phone for nearly an hour now trying to get someone to help me with some seating changes for my flight from Jackson MS to San Juan Puerto Rico. Heretofore I've always flown Northwest. Looks like service is going to decline.

    Edgar G. King
    NW 020368445
    Gold

    Anonymous 4/4/09 9:37PM

  • Delta messed up our flight last December, 08. The supervisor at the Atlanta airport admitted that some entry in the computer a Delta agent made messed up our reservations. They also lost my luggage. Since January 6th I have been trying to get reimbursed for expenses caused by us missing the flight. I have faxed our receipts twice(they still have no record "on file" of this). I have been calling every few weeks and talking to customer service representatives about the status of our claim and if they have looked at the receipts we have faxed. Each person says they cannot find a record in our file of the receipts. I called yesterday asking for the phone # of the legal dept so I can speak with them and get the address of whom I should send a small claims court complaint to. At this point I so not expect anyone to call me back. But I will not give up on this claim!!!

    PlumHunter 3/24/09 12:25PM

  • Delta Airlines and customer service don't mix. I had a family death and wasn't able to give them a rescheduling notice 24 hours before my flight to reschedule since I was at the hospital. I expected to pay $300 extra for a new ticket for the following day but they charge me a whopping $780 on top of the $900 I had already paid. Ridiculous. I had no choice but to bend over and let them stick it in because I had to turn in a dissertation. This airline sucks

    Disgruntled_Flyer 3/19/09 10:02AM

  • Very Disappointed with the service. I was booked on NWA & arriving the airport, jerked around. Even though I'm a Silver Elite member, I had no seat assignments, waited in lines to obtain boarding passes, plus had to pay for (1) check-in bag. I want to be reimbursed for $15 on tickert 0122174759305 - Mar 7, 2009 - 0 006 2603803607 2 , since I found out later that this is not a valid charge. Then my luggage never was scanned and was delivered to my house 2 days later with my personal items. Please redeem the poor service by taking care of this. I'm definately looking at booking on another airline in the future.

    Anonymous 3/9/09 6:41AM

  • I flew on Delta last week with my three young children, one of which has a severe peanut allergy. When I made the reservation I was told that, upon my request, OUR flight would be peanut free. We have flown several times on Delta and once I remind the employee at the gate, it is never a problem. HOWEVER for some reason last week the flight crew along with another employee of Delta went back on this word. Even though I BEGGED them not to serve the peanuts they refused. I was told their policy (now) was they can serve peanuts to the entire flight except for three rows in front of my son and three rows behind. Changing flights was not an option unless I paid full price for all of us. My son began wheezing and coughing and it took two days of increasing his allergy and asthma medications to get him back on track. NEVER again will I fly with Delta. We returned home on Southwest and they could not have been more cooperative. They even let my children and me preboard to wipe down the area around our seats in case any residue was left from previous flights. THANK YOU SOUTHWEST!!

    Anonymous 3/4/09 8:58PM

  • I have tried off and on for three days to get through to Delta to change a flight and their numbers (both toll free and long distance) are ALWAYS busy. Every time. How frustrating. You cannot change my flight online - you must talk to someone, but you cant get through. Horrible way to treat your customers.

    Kevin Westmoreland 3/2/09 8:19PM

  • All very well and good, but all their customer service numbers are always busy!
    I call this "customer dis-service". Seems to be a common problem with very large companies...

    Anonymous 3/2/09 12:50PM

  • My flight was cancelled from DFW to ATL on 3/1/09, and they changed my travel to 3/2. Unfortunately, I cannot talk to anyone about the change because I cannot travel on 3/2. I called all day on 3/1, and 3/2 morning, always getting a busy signal or no curcuit available on the 800 number or 404 number. Just terrible service for a big time company. I regret to having travel with them at all. I usually fly with AA.

    telesack 3/2/09 9:10AM

  • Been trying all day/all night to reach a Delta rep on the phone like everyone else. I bet they jammed there own phone lines because they don't have any answers. The big storm of the year on the east coast caused them to cancel a ton of flights with no real viable solutions for any of their patrons. Incredible!!

    Anonymous 3/1/09 7:31PM

  • I've been trying to call Delta off and on since 11:30am (it is 7pm now)! I finally went to the airport. The service there was only marginally better than a busy signal for 7+ hours. They did the bare minimum to help me. I'm just trying to reach them for a refund now.

    Anonymous 3/1/09 5:13PM

  • Terrible - worst I have experienced and I have traveled extensively. They destroyed my baggage in June 2008, I immediately reported it and did the forms at the airport, it is now FEBRUARY 2009 and they still have not offered a refund. Talked to them in Sep and they told me the check was on its way. Now they are telling me they can't locate my claim number. Worst service. Worst airline. I am never flying with them again. The $50 they will save you on a ticket is just not worth their poor service.

    andreea 2/24/09 10:46AM

  • Our luggage was delayed on a flight to Cabo San Lucas today, Feb. 20, and we have been trying desperately to talk to someone that can offer any information as to the location or destination of said luggage. I understand that these things happen but I can't quite grasp the fact that we can't even talk to a representative and possibly ask when our belongings may arrive. This seems to be the norm for this company these days and I'm sure this will be considered the next time we decide to choose an airline.

    Flying The Unfriendly Skies,
    Chris

    Chris 2/20/09 7:41PM

  • Delta has a problem with baggage charges. Besides the fact that I (and I imagine many other customers) resent the policy of charging for baggage check, and besides the fact that it has resulted in so much additional carry-on that there is no place to put normal carry-on and very slow boarding -- your web check-in and payment does not work!!!! On my recent trip, I checked in on-line and for each of two passengers under separate tickets, paid for a bag. Upon arriving at LAX for the outbound I was told one charge did not go through and I had to pay for that bag. I did not bring the baggage payment confirmation with me, and paid again. On the return, the same thing happened, but this time I had the receipt. In both cases, I spent time on-line paying, then at the airport had to go through it all again. What a waste of time and effort. And now I see that I was charged for 3 bags on my outbound -- 2 on-line charges and one at the airport. So now I have spent another 10 minutes on the phone with Delta, only to be told I have to fax or write and submit all kinds of proof that I have paid twice for one of the bags. So you guys screw up and it's my problem! You must have a better way to treat your customers than this?? Can't you look back at your own records?? Instead I filed a disputed purchase with Amex. I hope that you will intercede and fix this incorrect charge for me, and that you will do something to fix the fact that your web site is not functioning as it should for this process. I was also unhappy that a change of equipment resulted in my desired seating being taken away from me when I had booked way in advance and selected my seats. It turned out OK through luck, but created unnecessary unhappiness. Why do you need to block seats in this situation? Also, we were very disappointed with the outdated plane interior on our return to LA from Atlanta. Although crew and employees are always saying thank you for your business -- that is not enough. I know, this was a "free" flight with miles. But bottom line, we would likely choose another airline when there is a choice.

    Anonymous 2/11/09 12:42PM

  • Horrible service. My bag was weighed at 46lbs - your agents charged me for it weighing 66lbs!!!! there is no way that it weighed that much. I even had it weighed when I arrived into LB airport, and their scale said 46lbs! How is it that yours was so much higher? I had to pay an additional $90.00 above the already ridiculous $40.00 baggage fee. The agents at the desk REFUSED to get a supervisor to assist me. I would appreciate a call back ASAP. Jermaine Busby flight #DL5820

    Anonymous 2/9/09 4:45PM

  • I usually fly Southwest and when I call them I am usually able to talk to Customer Care within 5 minutes. I just hung up after being on hold for Delta's Customer Care for over 20 minutes.

    Anonymous 1/27/09 2:50PM

  • Once again Delta has certainly given me reason to again understand why I seldom fly with them. I'm getting accustomed to the "expected weather" delay excuse they use but it is other things that again remind me of how poorly these people run their business.

    On a flight from Austin, Texas to Green Bay, Wisconsin, Delta managed to lose four pieces of our luggage. They do, however, give you a little "kit" with a toothbrush, something they try to pass as toothpaste, cheap soap etc....and they say they will start to look for your luggage. By mid next day we still had not heard definitively as to where it was except that there were two different stories relayed to us. One it was on a flight from Detroit and the other "we have no idea where it is"...the Detroit story turned out to be false...it wasn't on a flight from Detroit. We needed to get clothes etc as we were part of a large formal dinner the next day (just happened to be Christmas Day) so left it as long as we could before we went shopping for clothes (the travel sweats were not going to work for this dinner). As it turns out they did find our luggage at about 6:45 that night (Christmas Eve)and delivered it...but the next day they called to tell me that they still had no idea as to where my luggage could be...*sigh*

    Now to today...we had a trip booked/paid for etc on Delta for March...as it turns out I became very ill and we needed to change our plans...not a problem...use the credit before Feb 02/09, pay the change your flight fee, all will be good. Perhaps for Delta all will be good but as I was on the phone with the change agent, booking the flights...as we were doing this, the price jumped upwards just over $300 per ticket. AS WE WERE PHYICALLY BOOKING THE FLIGHTS!!!!

    I did try to call Delta Airlines to discuss this but they don't have a telephone number at which you may talk to them...you can, however, email them and they will get back to you in 2 to 3 business days. The poor young people at their online help (I didn't need their online website help but it at least had a phone number) wasn't helpful at all but in fairness to her, she really wasn't the one I needed to speak with.

    I asked what my recourse was if I could not talk to anyone...she said I could write a letter or email *rolling eyes* I think my recourse shall be to perhaps contact the Better Business Bureau and also write a few letters to the editors of larger papers as to my experience with Delta....I actually have a few more but why bore the readership with more tales of woe....just please beware that Delta really doesn't seem to care for it's customers...and that is unfortunate as they were at one time a widely respected airline.

    Anonymous 1/23/09 2:36PM

  • In November Delta had a promotion for purchasing Sky Miles...an additional 50% over and above other promotion which at that time was 30% making a total of 80% bonus miles. I got the miles, and the 30% I have yet to get the additional 50%. I have sent now a total of 5 e-mails. Customer Service is non-existent. I called the 1900-241-4141 and was forwarded to "Promotions." I was on hold for 35 minutes before I gave up. In the meantime I sent a letter to Atlanta Customer Service. No response. Yesterday I sent another and a copy to the CEO. I can't believe this lack of care for customers. There is a current promotion buy miles and get an additional 100%. I wanted to take advantage of this for an overseas flight....but it looks like the promotion will run out before I ever =, if ever, get any kind of response from Delta.
    "turtletrot1"

    turtletrot1 1/22/09 1:04PM

  • I have booked a flight with Delta! After looking over our info. I realized that the depart. date back home is wrong. I called Delta to try and correct this problem forget it! I have been on hold a total of 1.5 hours
    GREAT service. No wounder the airlines are in trouble does any body know of any other phone numbers other than what are posted? Thank yuo for your help.

    on hold 1/18/09 11:33AM

  • I booked a flight for my 12 year old son. His connection is in Atlanta, which I try to keep the lay over as short as possible. One week later Delta Airlines had to switch his flight which happened to be a 4 hour lay over. I voiced my concerns regarding safety, food and drink. I was told that Delta has a "Dusty's Den" for minor unaccompanied children in which they have someone with them durning their lay over.
    My son departed Flint Bishop airport (Michigan) at 12:00 pm on Saturday Jan 3. When he arrived in Atlanta, he was placed behind a gate to await his connecting flight 1680. Flight 1680 was delayed for maintenance and weather. During this time, he called me concerned that no one was around and he had to use the restroom. I called Delta's Coustomer Support Hotline. They could only give me the status of his flight and told me to have him find a Delta representative. There was nothing they could do on that end.. I called my son and asked him to let me speak to someone. No one was around he would call me when a rep came by. He called back 30 mins later and told me someone looked in on him and he had asked to use the restroom and I would like to talk to someone. He was told he would have to wait until he boarded the plane and they don't have time to speak to me, then left. I can understand delays, they will happen. The issue I have is an unescorted minor, with no food, drink or access to a restroom. His flight landed at 10:30 CST in Pensacola, Florida. That makes a long day for a child.

    Concerned Parent 1/6/09 6:54PM

  • Carol Barrow

    Delta Airlines
    Customer Relations Department

    January 5, 2009

    To Whom it May Concern,
    On January 1, 2009, I flew on Delta Airlines from Seattle to Raleigh Durham via Cincinnati. The flight ws scheduled to leave at 8:15, and I believe that it did actually leave on time.
    That is not why I am writing though. I am writing to tell you of the AWFUL time that I had at your terminal in Seattle. I arrived early, with the customary 2 hour window wide open. My first impasse was the kiosk that didn’t work. So far, so good-I wasn’t complaining. Next-your machine spat out some very special SSSS on my ticket and I should have considered myself lucky to not have a cavity search performed in public. You see, I fit the terrorist profile. I am 51 years old, blond, overweight and I measure in at five feet, four inches. I also thought that I was boosting the economy, as I usually do in Washington State, buy bringing home some fresh, Dungeness crabs to my family in North Carolina. Oh, did I forget to say that I am not a North Carolinian, but a Manhattanite who has been living in North Carolina since 9/11? In any case, after the Homeland Security Controllers frisked me and then tested my shoes and my purse for an unlimited number of bombs that I might have been carrying with me, they opened my suitcase and found then crabs. I have been travelling to Seattle for 22 years. Every single time that I have returned to the east coast, the supermarket packs me up and sends me on my way. I simply ran out of hands, and decided to empty out my suitcase and fill it with these delicacies. No contraband, just crabs in Gel Paks. Naturally, the man at the security gate found my crabs, in the GelPak (I wasn’t hiding them). I had actually pondered this predicament before I got to the airport; risk loosing my bags during transfers and have them deliver rotten seafood two days later? Or bring them with me and risk them getting heated up during my layover and time spent in a heated terminal? I decided on the latter. So, the result was that I had to check my bag ( a risk that I really didn’t want to take as I was traveling with perishables. I went back to the counter to check my CARRY ON PIECE OF LUGGAGE. The counter attendant said NO PROBLEM then asked me for $15.00 to check the bag! Not my second bag, not an overweight bag, and not an oversized bag. I was shocked and very upset and asked to speak to her supervisor. The pink faced man said that he would not be able to waive the fee; and that he was sorry I was so upset. I thought that he was actually reveling in my discomfort and not ashamed to show it. As I broke down at the counter (after the frisking and the GelPak incident al before7AM), a very nice man from the armed forces came and PAID MY $15.00 charge after seeing how upset I was. Once again, the supervisor was acting gleeful at my discomfort. He stuck a red FRAGILE Sticker on my bag and assured me that my bag would be there when I arrived at RDU.
    When I arrived at RDU, the FRAGILE sticker was at UPSIDE DOWN, I guess it either wasn’t big enough or red enough for anybody to really care. The crabs were broken, AND, the FRAGILE sticker that was affixed so well has broken down and the adhesive has ruined my TRAVELPRO suitcase.
    I suppose that you really don’t want people using your airline or your employees would be either/or more courteous or more careful. I, for one know that I won’t be flying Delta ever again.


    Sincerely,


    Carol Barrow

    Anonymous 1/5/09 1:03PM

  • Our son flew home from Orlando last evening on Delta Airlines (Flight 3575; date 01/04/09). His home is in Detroit, but he needed to go to Minneappolis for the connecting flight home. Flight #3575 from Minneappolis to Detroit was supposted to have landed at 8:08 Detroit time. It did not land until after 10:00. When I called Delta customer service around 9:00 for an update on the flight, the automated system said I must speak with an agent. To say this alarmed me is understated. Then, I was promptly put on hold for 30+ minutes while I listened to Delta advertising. When an agent finally came on the line, I gave the flight information. The first thing I was asked by the agent was "would I or the customer (my son) be interested in a "Delta Airlines American Express" card". I could not believe what I was hearing!! I had a concern for my son's safety and the agent was trying to sell me a charge card!!! What an incredible lack of sensitivity. The sales pitch by the agent showed me that the airline did not share my concern for my son's safety and well being. When the agent "finally" was able to provide me with some flight information, it was very minimal (mechanical problems with the plane and it was delayed). Obviously!! If this is the normal way Delta provides customer service, it is very doubtful that I or my family members will fly with them in the future. I do hope other airlines remain in business in the Detroit market to allow me some choice of airlines.

    D. J.

    Delta customer service lacking s 1/5/09 10:36AM

  • Appalling. On December 7th of 2008, my Mother In Law, her husband, and their 12 year old son went on vacation from London to Costa Rica. This flight had been both arranged and paid for over 8 months in advance. The 8th of December, their flight departing London was massively delayed, by Delta, and upon arrival to their connection in Atlanta they were told to *pay for their own hotel room* even though this delay was on Delta's end. As they have a 12 year old traveling with them, they had no other option at the time. Delta even threatened to *not pay* for the connection Delta caused them to miss in the first place, and it was another Delta flight!

    Fast forward to yesterday. Their flight from Costa Rica to Atlanta was re-routed to Panama, claiming "there's not enough gas in the plane to take us over the hills." Why is Delta boarding flights without enough petrol? Considering how much they're charging people for baggage, you'd think they'd have enough money to *fuel their flights.* In any case, once my Mother in Law and the family boarded the flight to Atlanta, after another 6 hour massive delay, my Mother in Law asked a stewardess "will you be feeding us on this flight?" A logical question, given the 6 hour delay caused by Delta's screw up in fueling their own planes. The Stewardess' response? "If you were that hungry you would have bought something to eat before you boarded." WHAT?!? In my 10+ years in the Service Industry, I've never even *dreamed* of speaking to a paying customer that way. Too tired to have an argument, my MIL let it go, and prayed there would be food in Atlanta they could afford. Several moments after this extremely rude encounter on the connecting flight to Atlanta, they were actually trying to SELL PAYING CUSTOMERS FOOD, instead of feeding them, which is included in the ticket price to begin with!

    Upon arrival in Atlanta, guess what? MORE DELAYS. This time she had to wait in line for over 3 hours to speak to someone about getting food vouchers and accommodations. She is traveling with a 12 year old boy, Delta gave her, her husband, and her 12 year old son $7 each for food, and that's supposed to last them over 48 hours! This time they put her in a hotel at their expense (which they should have done the first time, and it's a shame it took more than one massively delayed flight for them to buck up and pay for their own mistake.) They are stranded in Atlanta for over 48 hours now, they will miss their NON DELTA connecting flight from London to their home town, and will have to shell out more money to pay for said non Delta flight home, as a result of Delta's overbooking of flights causing 2 and 3 day delays. Ttheir 12 year old is going to get in loads of trouble for missing 2 days of school, and both parents themselves are now missing 2 days of work, and having to pay their employees more money to keep the businesses operating until their actual physical return. All in all these delays and the results, caused by Delta overbooking flights, have cost my family over £2000. Who, in today's economy, has that kind of money to pay for someone else's mistake, just to get home?!?!?!?

    The only thing I will say, is that when I called to find out what was going on with my family this morning, I spoke to a man named Josh and a woman named Joanne, both of whom were very courteous and helpful over the phone. Maybe they should take the polite people out of the call center and put them on the planes, and put these rude air attendants in the call center, see how they like being spoken down to like a low life for a change.

    I am absolutely appalled by Delta Airlines. Granted, they made my life difficult several months back when I took a 45 minute flight from Raleigh Durham to Atlanta Hartsfield, but I can let that slide. The current situation, however, cannot be overlooked. It's gonna take a lot more than a Federal Bail-Out to save Delta Airlines now. People are going to remember this, tell their friends, their family, their co workers, everyone they know.

    Melody Ashe 1/5/09 8:45AM

  • My wife is currently sitting at the Atlanta delta airlines. She is military, and came home on leave 2 bury my father who passed away on christmas day. She was told that she will be seated on a flight after everyone who payed more than her for their ticket. Where is the customer service in this decrepid airlines. I can't get ahold of a human to speak to. I would really suggest to anyone thinking about flying with delta, to rent a car and drive. If I was there with her , I would be in jail right now. These people are heartless,cruel, uncareing,clueless,unprofessional,unrealistic,and simply ignorant of any basic business principles of ethics.

    Anonymous 1/4/09 6:28PM

  • My husband left for Iraq in nov 28 2008 and they still have not made good on fixing the problem with the lost luggage a laptop and camera is missing from Atlanta. Warnin to anyone flying delta do not take luggage not only the many people on this websight but ok several others as wellas about 60 people here on fort hood who have gone through the black hole of delta in Atlanta.

    The people they have are clueless, and uncaring it is a racket. I think that delta sells the luggage to make up for the shortfall in profits.
    I would not not invest in such an incopetant company that looses so much luggage in the last 18 months that I know 60 people in such a short geographical area. I also feel that with such a bad record of baggage handling how can we expect our national security to be safe?

    Anonymous 1/3/09 1:40PM

  • I visited home during R&R from Iraq and on the way back to duty my luggage was lost.However I checked in my at Dothan Airlines and was never given a claim check for checking in my baggage.I have been trying to locate mybag since Dec.19,'08 until now. At one point Delta sent an email stating my luggage had been located in Atlanta. A tag number and contact number for me to call. I called the number given to me several times and no one answered. I tried the 1800 number and it was busy. Finally I got through and spoke to someone. The lady explained to that the computer had shown my luggage to be located in Atlanta. After all the agent in Atlant said there was no bag of mine in Atlanta ,but they did have several bags but neither one belonged to me. I am being given the run around about my bag and wish someone would help me locate it. Because it contains military issue, camera and other items. For the time being I have being repurchasing items to replace what is missing. I have emailed Delta support several times since they last informed me my bag was in Atlanta and noone has responed. Meantime, I wonder why the airline agent in Dothan, Alabama claimed that the planes have a minimal loading capacity. If my bag was going to be left behind why was I never informed by anyone not even in Atlanta. Of course I have downloaed the claim form for baggage lost which I am still not satisfied with although I sent in receipts for the items I had purchased. One reason is I am still having to buy items. It is frustrating when noone answers the phones or emails promptly.Nevertheless to be told my luggage was found and it turns out I have no luggage . What happens to lost luggage when it's not returned to the owner? I have traveled with Delta before other than military. Now , I have speculations especially when it comes to luggage.If I have not heard anything since the email stating a tag number and location will I hear anything about the baggage claim form or anything from anyone stressing their concerns? I would gladly appreciate it if I am not just blown off and forgotten. This is how I feel at this very moment.

    Anonymous 1/2/09 11:23AM

  • It would be good if all unhappy travelers could work together against this failing company. The last thing they need is a bailout. My wife and I traveled the 18th of Dec from Nashville Tn to Jamaica for vacation. The worst experience ever thanks to Delta. We sat on the Nashville runway for 30 min because of a cargo light. Arrived in Atl 20 minutes before our connecting flgt to Jam. No one would call the gate so we missed our flight. We stood in two lines for nearly 3 hours to find out no more flts for the day to Jam. We had no luggage and our resort stay in Jam turned in to a terrible hotel stay next to the airport. The next day we flew to Jam and upon arrival our flgt lost all our luggage. After 4 hours at the montego bay airport looking and filling out reports, we gave up and took a bus to our resort. We finally got to our 5 day vacation at the end of day two and without any luggage. Day 3 past, no luggage. At the end of Day 4 we got our luggage. In time to look nice coming home. Everyone was rude and unhelpful and even to this day, Delta cost me my whole vacation and I wonder how to get some rehimbursement? If not, I will blog everywhere and warn people to avoid Delta. By the way, 16 other people experienced similar situations as I did the same day. This is the norm, so beware.

    jnseagles 12/30/08 7:52AM

  • Cannot get through on the baggage 800-number; tried the Delta Customer service line - they transferred me to the continously busy baggage line. Then, I tried to call the local airport where our baggage is supposed to arrive (more than 24 hours late now and includes important blood pressure medication) and they transfered me to Delta local here in Charlotte where the mailbox was listed as full. I fear the bag is lost forever!!! This would not survive in the typical corporate business world!

    Anonymous 12/27/08 4:39PM

  • On hold forever. I give up. You win.

    Anonymous 12/27/08 12:54PM

  • On November 21, 2008 my wife and I embarked on a tour to Italy flying with Delta Airlines. We flew from Sacramento, to Atlanta then to Rome and returned to Sacramento, California reversing the route. Our combined fare totaled $2,565.26 and is broken down as follows: Air Fare 1,729.46, Air Tax applied $175.80 and FUEL SURCHARGE APPLIED is $660.00, which is 38% of the Air Fare. I wrote two letters to Customer Care for Passengers asking for a partial refund of $330.00 - the first in November and the second in early December after returning from our trip. To date I have not received a reply. Before I bring the matter up to Delta's CEO, Mr. Richard Anderson, I would like to know if you could help.

    mgrev9@juno.com 12/24/08 9:49PM

  • one of your employees contacted me to let me know that my bags are in atlanta and gave me a number to reach him, your 800 number. i have been trying for three days to get through to someone and have had no luck. this is absoulty absurd. what is the point of having a number to call for my bags when it does not work? i´m really glad that the x-mas presents in my baggage will not be making it to the kids this year. get it together and add some personel and a few more lines.

    Anonymous 12/24/08 8:40AM

  • My son just completed his 2nd tour of Iraq and was supposed to be home tonight (9:53pm). Although he didn't want to, he was wearing his dress uniform and was going to be greeted by friends, family and supporters. Instead, he will not be home until tomorrow (we hope). the only people that will be able to be there are 4 family members. Delta has a busy signal and has for the last hour. I'm sure we would receive an apology. doesn't everyone offer those these days?

    Upset Family 12/22/08 8:11PM

  • you need more phone numbers. its constantly busy. this is ridiculous

    Anonymous 12/22/08 9:46AM

  • Today i used delta flight 456 from guadalajara to lax i was bringing a small bottle of tequila in my carry on bag so before i got in the bus that take you to the plane they told me i had to check my carry on bag becouse of the bottle. be carfull if you have to do this when i got home i noticed someone got to my bag and took some things out of my bag i will never fly delta again .

    Anonymous 12/18/08 2:15PM

  • Haiku for Delta

    My bag in the rain
    A company that does not care
    For people or things

    Excuses, lies, passing the buck and a failure to care characterize all modern airlines but for the fun of it lets pick on Delta.
    Nick arrived at the gate in plenty of time. He had a two stop passage to Oaxaca where Demetrio would be hopefully waiting at the airport 12 hours hence.
    The first sign of trouble was that there was no aircraft at the gate with 40 minutes until boarding. He had asked the check-in agent at the counter about his connection in Atlanta. There was bad weather with a tornado threat in the area.
    “I have a one hour connection time.” He frowned.
    The agent stiftens, smiled and gave him a military salute.
    The electronic announcement board at the gate said Flight 363 was on time. I went to the gate agent.
    “I have a 3 pm connection. Will there be a problem?”
    Nick would have never chosen Delta with that connection time knowing what he knew about the Atlanta hub. The hub concept was a horror show. All planes came in at about the same time. Passengers scampered to make connecting flights from one of several Delta terminals all linked by a train. The company probably claimed that 95 percent of its passengers complete the transfer and make to their next flight. All the planes then attempt to take off at theoretically at the same time. It works unless there is any minor screw up at which time the whole system collapses.
    “I show my 2:35 in good shape. You should be OK,” said the agent.
    Nick was reassured as were the other veteran passengers watching the empty gate.
    With a half hour to go a plane taxis to the gate. Passengers disembarked.
    “Ladies and gentleman. We will need a few minutes to clean the aircraft. With your cooperation we will board with Zone 1 first. Please stow your belongings and step from the aisle as quickly as possible so that we can leave on time”. The ball was in our court.
    Like obedient soldiers passengers we boarded in world record breaking time.
    Lie 1: “This your captain. Due to conditions at the Atlanta airport, we will be delayed 15-17 minutes. Please be patient.”
    Nick watched the lone baggage handler methodically, no better yet lazily, check baggage check on the carts outside the cabin window. He then slowly took each bag and tossed it on to the conveyor. A cart empty, he got back on the electric tractor and circled about to align a second cart. He reapeated the project.
    “This lazy jerk is going to screw up my trip,” Nick thought.
    The handler apparently sensed Nick’s curse and moved even slower.
    Exactly 17 minutes later, he finished loading, withdrew the conveyor and gave the thumbs up to the captain. Almost immediately the engines were started and the plane pushed from the gate. So much for blaming weather in Atlanta.
    “This is your captain speaking we are now second in line for take off.” He said after sitting 15 minutes on the taxiing line.
    We would have been over New York by now, Nick thought. The baggage loafer had set back the order of take off. We would now be 45 minutes behind schedule.
    “Can you tell me about my connection to Mexico City,” Nick asked the stewardess.
    “I am sorry we don’t have that information,” she said quickly returning to her chat with her fellow stewardess.
    And why not? After take off, the captain has really nothing to do for next three hours. Could he not connect with ground to say that the flight would likely be 45 minutes late and to check the computer for passengers making connecting flights and alert those flights that passengers were on the way but would be late to arrive. He could then honestly assure those passengers that the connecting flights had been alerted. Why not?
    When they landed. Nick had ten minutes to carry his twenty pounds of carry-ons down the 15 gates to the escalator, onto the train, five stops to the next terminal, up the escalator, five gates to his connecting flight He arrived panting and exhausted.
    “I am sorry. We have closed the gate,” said the agent.
    “ But it is one minute to three. The plane is still here. The doors have not closed yet.” He pleaded.
    “The door to the gate closes ten minutes before departure,” she sighed in sympathy. “Seven other passengers were also late. See the agent in the rotunda. There is nothing I can do.”
    “Por favor,” he pleaded hoping to appeal to the Mexican sense of informality and fair play.”
    “Sorry,”
    Nick grabbed his suitcases filled with gifts for unfortunate Mexican children in Teotitlan. The plane’s hatch was still open as he trudged back to the information kiosks.
    The line was only forty or so people deep at the information center manned by three, sometimes two, sometimes four agents who seemed to take breaks every few minutes. They sat staring at screens with cell phones at their ears. The line was international but all came with the same story. Gates changed at the last minute, connections delayed forcing missed flights to Senegal, Baton Rouge, Lagos, Detroit.
    It did not take long for Nick to realize that the lines were not moving. One man later said he had stood with the agent for over an hour before a connecting flight could be reassigned. Most were getting complimentary overnight kits and $50 a night coupons off $125 hotel rooms in the city.
    Expedia or Travelocity can post flight options up in a matter of seconds. These agents were staring at screens and typing stuff, probably text messaging lovers for what appeared to be hours on a single customer.
    Nick was feeling weak. He had not eaten since early that morning.
    When he got to the agent two hours later, his hands were shaking.
    “You can either stay over here or in Mexico City. I can get you out tomorrow at 9:30 flight with a connection Oaxaca at 3 pm or you can fly to Mexico City tonight at 7:35. She called the Aeromexico agent and was told they had no seats the next day on any of their bookings.
    “Delta has the seats on the planes to Oaxaca. You need to go to the Aeromexico office when you get there. There should be no problem (pass the buck and lie at the same time). Here is your coupon and travel kit. You are feeling faint. I will call for wheel chair. Do you want some water?”
    Next day and $100 poorer, Nick left for the airport at 4:30 am. He was taking no chances. When he took his seat on the plane he looked out the window at another baggage handler working now in the pouring rain. When loaded there was a single bag sitting in front of the conveyor unattended in the rain. He asked the stewardess.
    Lie 2: “Oh, it is probably a standby passenger. They don’t put those on until the last minute.” The cabin door had closed. Nick remembered the ten minute rule. There was no standby. If there were he would not be let aboard according to policy. He looked at his ticket given by the agent the evening before. Trouble. No seat assignment for the next flight.
    Nick dutifully went to Aeromexico office on his arrival.
    “I am sorry you will have to pay. You missed your flight,” said the agent.
    Nick repeated his story and was told to go across the way to the Delta counter. At Delta he again told the same story. Again the endless staring at the screen. A half hour later a new ticket. Back to Aeromexico for a seat assignment. It was 1:30.
    “Hurry you must go to your gate right away. You need to be there an hour before the flight,” she said handing him his boarding pass. At least she smiled. At the gate the agent said “ Dos y media”, a half hour before departure. Nick made his way to the aircraft at 3:15, ten minutes after the scheduled departure, due to a delay. The plane did not take off for another hour. In Oaxaca he discovered his checked bag had not arrived. He filled out the necessary forms and was given a number to call.
    The next day Nick went to the airport for the bag. Demetrio had negotiated that Nick would be given $50 if he picked it up. Not a bad deal except the bag, Nick discovered, was soaking wet, undoubtedly left on the tarmac in Atlanta in the pouring rain. By the time he had returned to Teotitlan he had spent the $50.

    Anonymous 12/16/08 5:38AM

  • baggage delayed-came in following day-never delivered to our hotel as promised-was forced to have hotel send a driver back to Nice,France to pick up luggage which contained bridesmaid dress for wedding,etc. made claim for cost of same & minimal clothing expenses;claim made in September; it is now December & still no word of status; phone calls result in voice mail messages,but never so much as a call-back from Delta. It's as if they think I will just forget about it & go away. What a despicable way to do business.

    Disgusted with Delta 12/2/08 1:52PM

  • terrible cutomer service. how about you keep your buisness in the united states so i don't have to deal with the idiots in india who act as though im the stupid one. terrible cutomer service, i will never fly on delta again.

    Anonymous 11/23/08 9:44AM

  • I flew with Delta from South Africa to New York. On my way back, I missed my flight from JFK to Atlanta. Mr Magnus W at the delta coutner was VERY unhelpful, and did not even try to assist me after I told him I had to fly to South Africa that day.
    I then went to a lady Ms S.S Brown- I would like to give a big thank you to her for helping me not only get another flight within that hour, but also arranging with a cab driver to get me to another airport on time. She was a big help, and would like to bring it under your attention of the jewel you have at JFK airport in her. To mr Magnus from the delta counter-you should be ashamed of your lack of interest and assistance.

    Stef 11/17/08 4:56AM

  • Thanks for nothing. My sister's house burned to the ground yesterday in Yorba Linda California in the raging fires out there. I need to change the date to fly out from Thursday to Friday. I was told the best that Delta could do would cost me an extra $200. I'm retired and on a fixed income.

    One would think that your airline would help out in places that have been declared "states of emergency".

    Anonymous 11/16/08 3:37PM

  • When flying Delta or a subsidiary make sure that your keep your boarding passes. We made two international flights and both times gave them our sky miles number. I did not keep the boarding pass and our miles did not get credited. Delta said to bad unless you have your boarding cards. I am 20,000 sky miles because of Delta.

    P-Nut 11/13/08 1:08PM

  • I traveled last night and my luggage was not transferred. I was told my luggage would be delivered first thing in the morning but it never came. I called back at 3 pm today and they still had not delivered my luggage. Now they can't even tell me whats going on with my stuff. I want to know what I can do about this. I am truly disappointed in the lack of service I am receiving.

    Anonymous 11/11/08 4:28PM

  • Don't fly Delta!!! we booked a flight through priceline. a through flight from Tucson to L.A. we have been told that our through flight is now a tucson to Salt Lake to L.A. flight. When I called Delta I was told to bad that is the flight we now offer.

    Anonymous 11/1/08 5:37PM

  • Do Not fly Delta! We recently made a trip from Phoenix, Arizona to JFK in New York. We specifically purchased a non-stop flight and chose early morning to depart due to having a limited schedule to spend with family that hadn't been seen in a year. We got to the airport at 5:30 for our 6:30 flight but found upon arrival that our flight would be delayed 1.5 hours so that the flight attendants could get sleep due to arriving late the night before. Understandable but why start the next day late? Let's start fresh instead of always running behind. That was not the worst of it. We ended up on the plane for the next 10.5 hours-DOUBLE the flight time to New York. This was all due to weathe, which is completely out of the airline's control. However, during the 10.5 hours on the plane, the drink cart was only brought around the standar 2 times that is normal for a flight half the time. That is NOT acceptable!!! 2 8 oz glasses of water in 10 hours. That is ridiculous!!! We had to refuel in Rhode Island and were let off of the plane for an hour or so. Once all ready taxiing, had to turn back to the gate to get MORE FUEL due to the fact that we might have to continue circling New York until told we could land. Come on people! This can't be the first time you have encountered bad weather!!! We finally arrived in New York and exited the airport 13 hours after entering the Phoenix airport. On the flight home, our TV's didn't work and still no customer service and 2 cups of water. DON'T FLY DELTA!

    Anonymous 10/30/08 4:08PM

  • On October 17,2008, my husband, granddaughter and I flew in on Flight 77 from Rome to Atlanta and from Atlanta to Mpls. on Flight 1134. Our plane was delayed about 20 minutes (no big deal). However, once we were on board the pilot kind of chuckled and advised that we would be delayed about another 20-30 minutes because of some of the baggage had not made it onto the plane. To make a long story short, apparently two of my bags sat in the pouring rain without cover. Everything in two large suitcases were wet. Even though I was tired from travelling, I had no choice but to empty the suitcases and wash and dry what was in them the following day. When I called Delta, I was advised that I would have to bring the suitcases with the wet articles to the airport office. We did not bring the bags to the airport--just too much hassle. Loved flying Delta--just a little disappointed in the end.

    Anonymous 10/30/08 2:19PM

  • Delta has no compassion and does not know the meaning of Customer Service. We purchased tickets (via local travel agency) to Orlando in Feb. for travel in May. In April my wife's mother was diagnosed with terminal cancer and we had to cancel the trip as her condition worsened just prior to our trip. We were to leave on a Fri. She passed away 3 days later. Delta said the tickets were non-transferable, non-refundable but could be used anytime prior to Feb. 2009. When I attempted to use the tickets for a Nov. trip, I was told there would be a $100 transfer fee and an additional $125 for the new fare (above the $400 for the orginal purchase). Bottom line is Delta has my $400 and I must pay them another $225 or they keep my money. We are a retired couple and $400 is over half of my wife's SS check. Guess Delta needs it more than we do. Got to fund that Golden Parachute.

    soyongchol 10/21/08 6:44PM

  • I am very dissapointed in Delta Airlines as a company. I traveled extensively domesticly and internationally mainly on Delta. I acquired 32K frequent flier points with there airlines. I went to use my points for a vacation and I was informed that my points were removed for non activity. When I called Delta's customer service regarding the points loss. The CSR said "yes we took away your points 4 days prior for non activity" she said you were sent notice, which I did not recieve. She said sorry there was nothing she could do other than write a letter to customer service in Atlanta. I wrote customer service the same day and never got a response. I called again today and the CSR agent more or less asked me what do you want me to do about the loss of my points. I wanted them reinstated. She said that was not going to happen. You would think in this day and time airlines would take care of dedicated customers. It would seem to me they need every customer they can retain, but instead I will find any airlines to fly but Delta.

    Frank Culpepper 10/15/08 10:16AM

  • To Whom it May Concern,

    We recently had friends fly from Houston to Atlanta. ( Wed. Oct 8th and returned Mon. Oct. 13th). They commented on how very rude your ladies were at the check in desk. They experienced this behavior on both flights to and from Atlanta. I doubt they will use your airline in the future. Our friends wife is a flight attendant and treats others respectfully and I find it discerning that they experienced this behavior with your employees.

    I know times are stressful and some customers are in fact rude themselves but I assure you our friends are not that kind of people. I would hope you stress to your employees that they should treat others as they would like to be treated. If your employees can't treat others respectfully they should not have a job where they interact with the public. If I were a employeer I would not want that kind of person working for me.

    Anonymous 10/13/08 10:09AM

  • I am very unhappy with Delta baggage dept. Someone stole my husbands medications from his baggage. There wasn't a pink slip stating they looked through the bag either. Delta needs to do more drug testing with their staffing in the baggage dept. We will not fly Delta any more and will be taking this matter to the states attorneys office.

    Anonymous 10/9/08 9:38AM

  • BEFORE BOOKING WITH DELTA AIRLINES PLEASE READ COMMENTS!!!!!! YOU WILL THANK ME!!!

    I have been reading all of Deltas comments and see i am not the first and i can gurantee i will not be the last to complain about this company! i want my voice to be heard! my son who is fighting in iraq bought a ticket with his credit card for his fiancee to be here in his home town when he gets his 2 week leave (she is in georgia, he is from austin). well she screwed up and they broke up! so my son had to cancel the ticket! well the terms of the ticket is there are no refunds,,,,just credit for another flight some other time? okay....but since the ticket is in her name? she is the only one that can use it! even if he paid for it with his card his name....they cannot do anything about it? even if they are not together....so my son got screwed $509.00 because he thought he was doing the right thing buying the ticket early? (the flight was not untill feb 2009) so now he dose not get his money back or ticket for another time! She can go any where she wants because it is paid for! Delta said they were sorry! well sorry dose not help! he is still screwed! they took his money with no problem but are not going to work with him to help him! he is in iraq fighting for deltas rights to screw people! so my advice to you people out there thinking of going with delta! think twice! because they just want your money! they do not care who gets hurt in the end! as you can read on....other comments regret going with delta too! before you book your flight ......read comments! I MADE COPIES OF THIS COMMENT JUST IN CASE IT IS NOT SUBMITTED....IT WILL GO TO MYSPACE AND ENTERNET!
    fell bad for my son? he got screwed twice? and is living in a world of S... for another year!
    from: a SOILDERS MOM!!!!!

    KAT 10/8/08 4:54PM

  • On September 9, 2008 I flew to Boston from Atlanta on flight DL710. As I was being seated and looking for a location to store my carry on bag I left my purse and another carryon on the floor at the end of the row where I was to be seated. When I returned from the front of plane where I found a spot for my bag another passenger informed me that the attendant had my purse. I went back to get it and she promptly handed it to me. unfortunately, when I opened my purse after arrival in Boston to pay for a shuttle ticket I found my checkbook and three hundred in cash missing from the purse. I was finally able to get to a "working" ATM and get cash and go on with my trip. the money is not the biggest loss - it my check register with two years of tax deduction info that really has me ticked off. She can keep the money but I want that back. you can bet I won't be flying Delta again. Jane T. Davis, PsyD

    Janetea 9/29/08 9:41AM

  • I called to Delta to acquire my itinerary for a trip my wife and I are taking in Oct 2008. I have not received the email confirmation of the flight and I did not have the confirmation number in my possession at the time fo this call. I spoke with a lady who was in the Jamaica Office who was very pleasant but ineffectual. I told her I did not have a confirmation number or flight number, but I could tell her my name, my wife's name, mailing address, city/state/zip code and telephone numbers for work and for home. I also gave her my Skymiles number. The first question she asked was "What is the confirmation number of your flight?" I repeated that did not have that information with me. Then she asked for the flight number. I told her I did not have that information with me. Then she said, "You live in San Antonio. Spell San Anotnio for me." So I spelled San Antonio. Then she asked me for the credit card type/number. So I gave her that information. She asked me to wait for a short time and then asked me again for the confirmation number. I repeated that I did not have that number. Then she asked me for the flight number. I repeated that I did not have that information with me. Then she told me she was able to identify my Skimiles number but she could not find any reservaiton for me or my wife. I told her that I called in to make the reservation over a week ago and spoke to a Delta representative. She then asked me again for my confirmation number. At this point in time I realized that I was getting nowhere with this person. I told her that I was not satisfied having to answer the same questions over and over again inasmuch as the information she was requesting was precisely the information I was trying to acquire from her.
    This has NOT been a pleasant experience and has left me with a bad taste in my mouth about Delta. I have had other problems with Delta representatives in the past and have therefore been using other airlines for my travels. Frankly, the only reason I was using Delta for this trip was because I had accumulated miles that were due to expire. Because of this and other incidences that have been unpleasant with Delta, this will be my last trip on your airline. This is a real shame because I used to really enjoy your airline and airline service. Things have changed with Delta and the changes are not good.

    Walter 9/10/08 9:01AM

  • I am a Delta Frequent Flyer - I have called 8x this week about one reservation - Delta made the reservation and said they would email me the itinery. They did not. I called back 6x and each time they said they had emailed the itinerary.

    With every call each Delta employee was considerate and tried to be helpful until Sat nite. I was given to Supervisor Chris Perry at your Salt Lake Call Center Customer Service - Despite already knowing I had called 7x about this problem, Chris was quiet - I told my story and she said because of my tone of voice she was NOT going to help me. Chris actually said she was going to waive the extra penalty for moving a flite back a couple hours, but because I was upset, she absolutely would have nothing to do with me. I asked her about the email problem and she said she had no idea what the problem was or even how to try and unravel it and she didn't care. She said she was ending the call. And did.

    I called back and got Michele from your Atlanta call center who was just the opposite lovely and let's see what we can do... She was not able to waive the fee but she did figure out how to fax the itinerary and get me on a later flite - I was thrilled to be treated like a real person simply trying to make a reservation. Michael deserves a raise for her attitude and approach to customer service..

    And I would personally fire Chris on the spot! Totally wrong attitude for customer service. It is clear she does not like her job and takes it out on the customer who is merely trying to untangle a problem with Delta's technical system.

    I would appreciate a follow up on what Delta feels is an a appropriate action for a Supervisor - not even your first line of hello's.... who treats the customer with disdain.

    Your response will tell me whether to bother with Delta again. My husband already refuses to use you due to poor service.....

    Patricia Herlihy Ph.D.

    Anonymous 9/6/08 7:56PM

  • Dear Sirs,
    I want to share with you the experience my family and I had to recently endure because of multiple lapses in communication between workers of Delta Airlines. I realize certain things are unavoidable, but Delta did a disgraceful job of dealing with this particular situation and trying to come to a satisfactory solution for all involved.
    We were scheduled to leave JFK airport on Sunday, August 24, at 8:10am for Ft. Lauderdale, FL. The flight was first delayed till 8:50am which quickly became 9:30am. At this time, myself and many others who were in the same situation, (needing to be on a Carnival cruise ship) went to the information desk trying to get answers. We were told there were mechanical problems and that it should be resolved shortly. I personally spoke with one of the workers, Nancy, trying to make alternative arrangements to get to Florida. She nearly had me and my family going to LaGuardia Airport, but for reasons unknown, she could not work this out. Time continued to pass with the flight getting pushed back to 10:30am then 11:30am, all the time myself and many other disgruntled passengers explaining to your workers that we needed to be in Florida by a certain time or we would miss our ship. Their response was to inform us they would call security if we did not settle down.
    We finally boarded the plane about twelve noon and were told that they informed Carnival that a group of about 37 passengers from New York were going to be running late and would they hold the ship temporarily. The response I am not quite certain of as we were given different answers depending on which Delta crew member we asked. We were also told that there would be a bus waiting for us in Ft. Lauderdale to transfer us to the Miami boat terminal.
    We sat on the runway at JFK for nearly an hour and a half before finally taking off at 1:35pm, arriving in Ft. Lauderdale at about 4pm. There was no shuttle bus waiting for us; they made no effort to rush our luggage off the plane ahead of other passengers; and we were informed that the boat had already left and they would make arrangements to fly us to Nassau, Bahamas so we could meet up with the boat the following day. One of the other passengers was communicating by phone to a friend on the ship, the Carnival Valor, that the ship had not yet left port and that it was in fact waiting for us. We informed many of the Delta ground workers at the desk in Ft. Lauderdale, (the only name I remember was Albi) but things moved incredibly slow and for some reason, we were not on a shuttle bus for the Miami port until 5pm. As we pulled up to the port at 5:35pm, my wife, children, and other passengers sadly watched as the cruise ship was only just leaving the port, It is easy to see that their were many opportunities for Delta to expedite things where we could have been on that ship. They did not.
    We now took the shuttle bus back to Ft. Lauderdale and began working with Albi and other ground workers at the Ft. Lauderdale terminal to make efforts to fly us to Nassau, Bahamas as soon as possible so we could at least enjoy the night and meet with the ship in the morning. They should have seen right away that they were not going to find enough empty seats to accommodate 37 passengers. They tried making arrangements with other airlines but this also failed. I suggested early on that they charter a small aircraft and fly us over to the Bahamas separately. First they said this could not be done but this is eventually what happened. It was now 8pm and we were told to hurry up to gate 7 as we would be boarding shortly of Nassau. When we went upstairs, there were no Delta workers in site yet. Eventually a worker did arrive at the gate, only just beginning his shift and surprised that we were there. When he did finally get updated on the situation, he informed us that we just had to wait for the plane to pass inspection. (It is mine and many other passengers’ belief that Albi and the other Delta employees wanted to rush us upstairs so they could go home. I spoke to the Delta employee numerous times over the next three hours asking if there was something he could, someone he could speak to so things would move along quicker. He informed me that this was a highly unusual situation getting this flight to go to Nassau and that we were fortunate that they were able to make arrangements; also that it was out of his hands as we just had to wait till the plane was cleared.
    The plane finally received clearance shortly after midnight and we arrived in Nassau, Bahamas at around 1:20am. By the time we cleared customs and were transferred to the hotel, I was putting my children to bed at 2:30 in the morning. We got ourselves up at about 8am and after a quick breakfast; we were taken to the ship.
    In total, we spent about twenty hours between air time and time lounging around JFK and Ft. Lauderdale International, (6am Sunday till 2am Monday) This not only caused us to miss day one of the cruise but due to lack of sleep which I believe you can easily see, everyone was too exhausted to enjoy day two and we were asleep in our cabins by 9pm.
    In conclusion, I think Delta had plenty of opportunity to make alternative arrangements in New York when they clearly knew they had many passengers that needed to reach a cruise ship. They did not. They could have determined who had to get off the plane right away in Ft. Lauderdale and rushed us and our baggage off the plane. They did not. They should have had the bus shuttle waiting to take us to the ship terminal. They did not. They could have made arrangements to get us to Nassau sooner where we could have at least enjoyed the night there. They did not.
    I expect someone from Delta to contact me where they will tell me how I will be compensated for this series of lapses in communication and judgment.

    p.s. During this entire ordeal Delta did see it in their heart to give each of us $7 food vouchers over a period of twenty plus hours.

    Endsinn 9/6/08 11:31AM

  • I am used to flying problems since I have been associated with flying for the over 75 years..from flying Jenny to supersonic flights. I am not used to lack of consideration for passengers. Our group of 22 senior citizens were delayed on Flt 160 Jun 16 from Cicinnati to JFK. Departure time 3:05 boarding about 2:30. Flt changed leave at 4:15, then 5:15 then 6:00 finally left at 6:45 to arrive JFK 7:45. Circled JFK 2 hrs, landed 9:00 arrived gate 10:00. Captain announced Air Atalia flt was being held for connected passengers. My 3 inquiries about or flt 112 to 3 different flight attendants went unanswered. When we departed aircraft we were advised that our Dublin Fllt left at 9:00 while we were on the run way.We were routed to Delta ticketing...since we were in a group and all having the same problem we thought our group leader could speak for all of us. Unfortunately, the decision was made that each person would be heard. So since I was the second in line I was taken to another part of the building. While there the delta representative tried to get information from the computer, but kept getting nothing. After about 20 minutes they realized that the other operator was trying to use the same program.All in all they could only find space for us on a flight 2 days later. That meant 2 days in NY. At a cost of $330 per night. We  had no option available to to accept. Now I understand weather delays, but when people make fun of your situation, including making up Rap songs about our "Po Funky Luck" I think it is going too far. There was only 3 seats in the ticketing area. These were taken by 3 teen agers who lucked out and did not have to join about 30 others on the floor. They were awarded with unlimited cookies, water,peanuts and blankets. No water was available for us. Since my wife and I are in our 80's (85 & 86) we have trouble sitting on floors. We finally got our bags and left the terminal at about 2:00am for a taxi ride of $30 each.We were scheduled on Flt  243 June 18. While waiting for the flight a notice was posted that I could up-grade to first class for $75. Since my wife had such a long bad experience on the previous flight I thought this would help her. Unfortunately the representative said I was not eligible since I was a "U" passenger.I asked what that meant but I did not get an answer. I could only guess that it meant...unworthy, untouchable, undesirable, or some "UN" word not known. Anyway the flight left with 2 empty first class seats. Our flight 176 from Atlanta to Dublin was scheduled to leave at 8:25pm, but since the baggage, food, etc. was loaded on a plane that had not be preflight inspected everything had to be removed and put on another plane...departure changed to about 11:30. Finally on our way. Only missing about 3 days of our tour.I have been told that the U rating means, that we get what is left. Out of 22 people in our group not 1 received a window seat when we arrived as much as 3 hours ahead of time.With all of our problems I did not know of one time that a Delta employee showed any consideration for our situation. A complete lack of care and not deserving of working with people.

    Anonymous 8/4/08 11:34AM

  • Dear delta imcompetent staff,

    I just wanr you to know you have disappoint me for the last time. i will not fly delta no more. july 20th delta # 133 was to leave JFK at 16:18, and to arrive at 19:35 in orlando. as i am sitting here writin this comment, i am so upset because i have been lied to by several of delta employees. some told me flight 133 is grounded beccause of air trafic. some told me the plane is having mechanical problems. i must admit this mechanical problem they mentioned is far more scary than the air traffic isssue. there certain things that can not be controled, and i understand that. all i was asking was for the truth. you just lost a customer.

    zairk 7/20/08 4:58PM

  • on June 29 on flight 923? in Lag. air port New York City was suppose to leave at 3:55 pm but the flight could not land for to much traffic so by 9:00 that evening flight was canceled delta personal was going to put on us on a stand by for flight the next morning. me and my wife went to the main ticket counter and they got us a conferned flight out on June 30 at 9:30. and we made it home fine. we spend the night in the air Port we were there for 19 hours. we were not offered and thing to drink or eat or a place to sleep in hotel. i cauld customer service and they said that Delta could not offer us any thing. because it was not there fault. then who fault was it. i know you had another plane some where. all she said she would try to better next time. how many times has that been said? I told her if that was the well Delta treat their Passangers i will use another airline next time. but all she cousl say she was sorry. that is not good enough.

    dfazio2 7/15/08 1:02PM

  • I hope that delta fixes their employees to have better customer service. They can't find my bags and the Reps from INDIA need more training.Incompetence is a lack of discription. I don't expect them to roll a red carpet for me, just tell me where the heck are my bags.!!!!

    Nestor 7/7/08 2:48PM

  • Delta delayed one of four bags in Atlanta on the way to France. 800-325-8224 is baggage customer service. Lois Chandler took my call. She could see that the bag had been delayed in Atlanta, but nothing more. She refused to connect me to someone who could help, and she said nothing could be done. I asked if she was the only employee at Delta and she hung up on me. Next call was Mary Wilson, who offered to have baggage people check their stores for the bag. She gave me a way to contact her and promised to call me back. Miss Wilson found the bag in Paris. I now am dealing with Air France (less than helpful), but it is noteworthy that Miss Wilson was very helpful and took some responsibility where Miss Chandler did not.

    Anonymous 6/26/08 2:36AM

  • Not only did Delta get me to JFK 5 hours late, but my luggage was even later... by about 30 days! Needless to say that walking around NYC without shoes is pretty tough, but not nearly as bad as Delta's customer service! I spent 2 hours on the phone just to find the right department. I don't think anyone there is empowered to make decisions. I think I'll send my luggage via UPS from now on and pick it up where I land to avoid another airline losing my stuff and then making me spend hours to get reimbused.

    KMacy 5/31/08 6:40AM

  • Submit your comment >>
  • All of you guys are a bunch of complainers. The other airlines has all the same problems exept they do it more often. I cant belive all you take the time to sit and complaine but never take the time to praise when they do an excellent job witch is 99% of the time. Nobody is perfect but delta by far is the best airline

    Anonymous 8/17/10 3:19PM

  • Greetings,
    Just a quick note. I took a flight to Cincinnati this last week and I was very impressed with the flight attendents and pilots. The flight went very well but I had a problem with getting the transfer chair to get into the airplane and out of the plane. The employees made sure I was safe and I had a connection in Milwaukee to go to St.Paul/Mpls airport. The employees made sure I did not miss my connection because of the problem getting the transfer chair to help me get out of the plane. I am very impressed with them. Please keep them around and thanks alot.
    Claudia Fuglie
    Minneapolis, Minn

    Anonymous 7/7/10 2:30PM

  • I had occasion to contact your airlines regarding my airmiles. I was connected to Russell, a simply wonderful, knowledgable, person, who quickly solved my problem with transferring my airmiles. He is a credit to your airlines, and should be commended. See that personnel and R. Anderson, CEO is aware of this exceptional employee. People are quick to complain, but slow to compliment. This person deserves a raise. He is so very good at his job.

    Anonymous 7/6/10 9:51AM

  • Spoke to a lady customer service rep. today re. confirmation number and seat selection for my wife and myself for flights from Toronto to Barcelona via New York and return. I was most impressed with this young lady as she was very courteous, friendly and efficient. If I was still working and not retired I would hire her in a minute. Well done.

    Anonymous 4/28/10 12:41PM

  • I am very pleased with the customer service i received while booking my plane tickets!!

    The gal I talked to was MORE than courteous and helpful. Sooooo happy I chose Delta Airlines!

    Anonymous 4/21/10 1:30PM

  • This is a "thank you" to a very helpful attendant, Jean Napora, who went out of her way to retrieve a ring that had slipped of my finger during a long flight from Atlanta to Barcelona, March 4, 2010. The ring was of great sentimental value, gift from my deceased husband. Jean tried valiantly to grab it from beneath,then called a mechanic to dismantle the seat and I now have this treasure and am so very grateful to all who helped!!
    C. mattson

    Anonymous 4/9/10 6:00PM

  • Flew with Delta to Seattle received upgrades both ways. Crew was very friendly and helpful. I think that some of the people on this website shouldn't be allowed to use air travel. Half of the complaints on here have nothing to do with Delta. Take some personal responsibility.

    BillyBob 4/5/10 8:54AM

  • Delta is the Best! I love them, I have flown on them several times and they have never lost or stolen any of my items. I did once have a problem with my flight and I went to a help center in ATL. They were very helpful!

    Anonymous 3/21/10 4:10PM

  • I just called about a confirmation question, the representative I talked to was very helpful and pleasant. I've flown Delta before and am always pleased!!

    ccia 3/19/10 2:31PM

  • This morning I called 800-221-1212 and everything worked like a charm. They must have fixed their issues! I even got to speak with a representative who knew my reservation number without my having to enter it. It took no longer than 2 minutes from start to finish.

    drshapiro 3/18/10 8:45AM

  • I have flown on Delta hundreds of times and I have never had a major problem. They really do have amazing customer service, and it shows every flight. I have flown on this airline probably more than anyone else here so I know!

    Anonymous 3/15/10 9:25PM

  • In January 2010, I had booked a flight from BOS to MSP and then from MSN back to BOS. I had planned on taking a bus from Minneapolis to Madison. Due to the snowstorm in the Midwest, my bus was canceled, and I was stranded in Minneapolis. The lady working the desk that night, whose name I unfortunately forget, worked with me for 20 minutes until she got me a free spot on a flight from MSP back to BOS leaving on the same date as my original flight. She could've easily hung up on me or told me to solve my own problems, but she was a gem.

    Anonymous 3/12/10 1:29PM

  • I just wanted to pass on my thanks to one Delta Airlines employee. On March 2nd, 2010, I was flying out of Norfolk, VA on my way back to San Diego, CA. I'm in the military and had been attending a conference--I was traveling on orders and was eager to get home. I was scheduled to be on a Delta flight through Atlanta, but when I got to the gate (about an hour before the flight), one of your employees named Danielle, mentioned that bad weather had moved into Atlanta. I asked her if Delta had any other flights to San Diego that I could get on, and she said no, but, there was an American flight that left around the same time and went through Dallas. I called the DoD travel agency (SATO) and they changed my ticket to the American Airlines flight. Becuase of Danielle's help, I avoided potentially getting delayed in Atlanta due to the snow and made it home on time.
    By the way, when she found out that I had changed my ticket, she went out of her way to make sure that my one checked bag was transferred from Delta to American. She really went out of her way, and I am very grateful for her help.
    She should be congratulated, and you all should recognize what a gem she is.
    Thanks
    Prescott Wilson

    Anonymous 3/10/10 12:13PM

  • My husband and i flew from LAX to SYD on 10 Feb. 2010 in Business Class on Flight #17. Rick Hammrich, Liz Mosher, and Liz Kadelbach were outstanding in the service that they provided. It is such a long flight and they were professional and delightful throughout the entire flight. We appreciate their kindness. Kathryn Johnston

    Kathryn Johnston 3/4/10 11:45AM

  • I called the 800 number and it was merely 5 minutes and I had someone on the line. I gave her my name and as I was explaining my dilemma she had my name on the screen and gave me the information I needed. Thank you for allowing me to tell you what good service I got.

    Anonymous 2/25/10 9:01AM

  • Used a number different from the 800#.
    Very pleasant gentleman answered all questions and provided information needed.

    babe 2/19/10 9:34AM

  • I did not have any problem getting a hold of them and after I read all the comments I was worried. They were very nice and since I waigh about 290 I asked if I was going to be able to fly with out getting another ticket and they said yes. So we will see about that one. But the lady was great and very nice to me. Carol Smith from Tn.

    carol smith 2/17/10 2:03PM

  • I PLANNED TO GET TO LOGAN AIRPORT AT 4:30PM ON 2/16 FROM ALTANTA. WE ARRIVED AT PROVIDENCE INSTEAD DUE TO THE SNOW(FLIGHT 1860). LISA AND HER TEAM WERE REALLY HELPFUL. SHE IS CALM, SUPPORTIVE, PATIENT AND NICE TO EVERYBODY. UNFORTUNATELY, I DID NOT KNOW HER LAST NAME AND THE YOUNG MAN WHO ESCORTED US TO THE ARRANGED BUS. THEY WERE WONDERFUL. THIS IS MY FIRST TIME WITH FLIGHT PROBLEMS. LISA'S VOICE IS ESPECIALLY CALM, NICE AND CONTAGIOUS. I FELT SAFE AFTER I HEARD HER EXPLANATION OF WHAT HAPPENED AND WHAT THEY WOULD DO FOR US NEXT. I HAVE GOT ONE OF MY TWO BAGGAGE. LISA AND HER TEAM HELPED ME TO FINISH THE CLAIM. AT THE SAME TIME, 19 PASSENGERS WERE WAITING FOR ME IN FRONT OF OUR BUS TO BOSTON. WE SHOULD HAVE MORE EMPLOYEES AT THE AIRPORT LIKE LISA AND HER TEAM. MY WHOLE FAMILY REALLY APPRECIATE.

    Anonymous 2/17/10 5:08AM

  • Recently we flew Delta from Cancun to Atlanta, Georgia. When arriving in Atlanta we found out our flight to Columbus, Ohio was canceled. We were traveling with our two daughters and two grandchildren. Upon checking at the Delta Service desk we were told we would not get out until the next day (24 hours later). Panic set in because we wanted to get to Columbus yet that day. This is when the CSR, Rodney Brown, came to our rescue. He searched and worked diligently to get us home. He did! We were on a flight within the hour and then a connecting to Columbus from Cincinnati. Rodney did a wonderful job!! He was very pleasant, understanding, and patient with us. Our hats go off to Rodney Brown.

    Anonymous 2/16/10 5:09PM

  • I would like to pass on my compliments and appreciation for the great service my family and I received from your Check-In representative, Edmund Pascua. We flew on DL 17 on the 28th of Jan from LAX to Syd. My daughter was recovering from food poisoning and wasn't strong enough to stand behind the counter. Edmund suggested she take a seat whilst we were in the process of checking in ( weighing baggage, checking passports and documents and such). He even offered his apple to make sure my daughter had something to eat, and organised a wheelchair so she didnt have to walk that far. I was touched and impressed by the service Mr Pasuca delivered. H had a colleague next to him, Mr Jun Azali, who was equally friendly and polite. I never received such courteous service from United Airlines so it was a pleasant shock to receive this caring treatment. RRest assured, I will only fly on Delta whenever I go to the USA.Please let them know how much I appreciated their help and hopefully their respective Supervisors are aware of this, thanks.

    Anonymous 1/30/10 10:05PM

  • We arrived at Harrisburg, PA airport at midnight Sunday to find that our luggage was still in Atlanta. I feared the worse. No luggage on Monday, but Tuesday morning our doorbell rang with both bags delivered and in excellent condition.
    Thank you, Delta staff.

    Anonymous 1/12/10 10:47AM

  • My husband missed the only connecting flight in ATL to MLB bc of mechanical problems at TYS in Knoxville. Delta was nice in that they got him another flight to MCO, but with no connecting to MLB, where he was to meet his unit and report to Patrick AFB at 0600 this morning. Without the luxury to call and say "I'm going to be late, boss" Delta got him a travel voucher for a cab to go to his destination (Patrick AFB). Well the cabbie decided to get the most money out of all of it and would only take him south to MLB and then back north to PAFB!! And, in the process charged my husband $35 for the trip from MLB to PAFB! So, I called Delta to let them know this money grubbing taxi driver is a jerk and they are so nice they gave me a $100 travel voucher. It wasn't really their fault, but it was nice to know they cared that my poor hubby was stuck in 2 airports and a smelly cab for hours.

    keri.patty 12/29/09 7:47AM

  • I just called the customer representative number got through in a matter of minutes and the person on the other end was incredibly helpful. So have a good attitude and you will get good service.

    anon 12/28/09 6:27PM

  • Dl flight 17 you guys rock, customer service at its best.
    thank you.

    Anonymous 12/21/09 11:06PM

  • This review is not to bash on DL, but to tell about my stories about Dl, right now I am a silver medallion with DL, I have never had any problems with DL, not with customer service or bags.
    This year I flew LAX GIG LAX via ATL, LAX GUA, LAX CUN Via ATL, and not once I had a problem.
    I have read most of the review here,and I notice that some of the reviews here are due to not understand the rules DL have in place.
    If you cancel you tixs, tixs,and refund are not transferable, most cancellations of flights are due to equiptment movement, or poor loads, also weather at depart or destinaion.
    I never expect anything from DL so maybe thats why i never have a problem with them,I dont expect delta to be in the money losing business eiher.
    I am silver medallion, i fly more than 25k miles a year, and i dont pay for luggage at all. Bags fly free.PS I dont work for DELTA AIR LINES, maybe try UNITED AIRLINES, LOL.

    Anonymous 12/21/09 10:47PM

  • This is a complement! Please read!
    I traveled from Minneapolis to Richmond, Va last Sunday, December 13 on flight 1563. The flight before us was canceled and so our flight was very full. At the gate a baggage handler asked to check my small bag and my garment bag. I told him to tag it through to Richmond, VA.
    I arrived at Rcimond about 9pm and neither of these bags were there. I talked with Robin in baggage claim who was wonderful. Apparently the person in Mpls had not put my bags in the system so she could not track them but there was one flight left that night coming in from Atlanta and she would do her best to see that my bags were on that flight. She said she would call me at the hotel either way. She contacted baggage claim in Atlanta and talked with her supervisor. She called me at 1:30 am at my hotel to tell me the filght had come in and she had my bags. They arrived at my hotel at 5:30am!
    I beleive this was solely due to the extra efforts put in by Robin that night in the Richmond, VA baggage claim area. I hope there is some way she can be rewarded because her type of service is a breath of fresh air and makes it easy for me to choose Delta next time I have to fly. She was the best. Please convey again my appreciation for all her hard work!
    Thanks,
    David Cook

    Anonymous 12/17/09 7:56AM

  • My sincere gratitude to your flight attendants: Karen Laub & Lareen Miller. Karen is my idea of someone who understands what "customer service" is all about. They are professionals in all areas: attire, quick service with a smile,and took the time to answer questions about the area. Please extend a "job well done" to both of your employees. I certainly will try to fly "Delta" in the future!

    Flight 5807 on 11/21/09 - MDY to MSP. I was attending my daughter's soccer game - Oregon State University against Notre Dame (NCAA)final 16!

    Sincerely,
    Marie LeBlanc

    Marie LeBlanc 12/2/09 6:28PM

  • My husband and I had a very good experience with Delta. We discovered that we had booked a 9 pm flight instead of 9AM!! They were very helpful in getting us rebooked on a flight that was leaving in 45 minutes, as well as making sure our luggage arrived with us. They employees went above and beyond to help us and it was our mistake, not theirs. This was very refreshing since most of the joy has been taking out of flying anymore.

    Anonymous 11/11/09 1:55PM

  • Excellent personal service. However, your computer Inetnet system leaves much to be desired.

    Anonymous 11/9/09 3:00PM

  • I would like to thank two of Delta Airlines employees for the compassion and courtesy they showed my wife. Unfortuantely, my wife's father passed away unexpectedly in his hometown of Neiva, Colombia. Her flight was delayed due to mechanical problems. The two employees went way beyond the call of duty to make sure my wife arrived in Bogota, Colombia to attend her father's funeral. I was so taken by their dedication, I sent their supervisors personal e-mails recognizing them. I am truly grateful for these two employees.
    D.K.

    grateful 9/29/09 1:20PM

  • Recently had 4 Delta flights during an international trip. Happy to report all flights were on time, luggage handled correctly, and staff very courteous and helpful. Amazing to find that we're apparently the only ones ever to have this experience. Anyway, THANKS, DELTA!

    Jan

    Anonymous 9/20/09 6:54PM

  • The Lady named Gayle was very polite and helpful in every way. It's nice for a change.Great service. Thanks keith

    Keith Hicken 8/8/09 8:59PM

  • All depends on how answers the phone. Sometimes you get a good person usually you get a robot.

    Falls Church 8/5/09 12:53PM

  • Spoke to the most helpful and sweet customer service agent named Janeic. She priced tickets, advised me and looked up available seats. She was friendly and knowledgeable and a pleasure to talk to. She put my mind at ease and I am looking forward to a wonderful trip because of her. Thanks

    heidilkeller@hotmail.com 7/28/09 5:08PM

  • Your booking and reservation personnel, as well as your Sky Miles CSR, were very friendly, helpful and professional. They answered my questions satisfactorily and advised me well, as far as I know.

    rmhotfoot 7/14/09 11:50AM

  • This is a long overdue recognition of outstanding customer service I received as a passenger on a direct flight to Guatemala from Atlanta. After spending a week in Guatemala, we boarded our return flight to Atlanta, and I asked one of the attendents if they had found a Bible that I thought I must have left on board from our flight over the week before. She said she would check and reported that she was not able to find a Bible that had been recovered.

    Later, my husband was contacted by Pablo Bonifaz, the station manager in Guatemala who indicated that he would be in Atlanta in the future and would contact him with his hotel information if we were interested in claiming the Bible that was found. We followed up on his call, and found that they did recover my Bible. I really believed that I might never see it again (it is old but in a very nice leather carrying case) with personal memorablia in it).

    Needless to say, that I am not only grateful but think highly of the Delta employees who retrieved, stored and returned the Bible.

    Anonymous 6/17/09 7:53AM

  • I had a carry-on and because of Overcrowding they made me check it when I got to my hotel I realized they had stolen a brand new pair of sneakers from my luggage. When contact Delta it took me more than 30 minutes on hold before I got through to someone-but once I did she was very nics and helpful

    Nick 5/22/09 1:55PM

  • I recently left a carry on suitcase aboard a Delta flight. All the grond crew at my destination and the customer service staff at LaGuardia were gracious, efficient and effective. They had my reconnected with my bag in 6 hours thus preventing my trip from becoming very complicated and unpleasant.

    roberta 5/22/09 9:00AM

  • We would like for you to know how kind Mr. David E. Brown was to us, returning from Orlando to Atlanta on 5/17/09. My husband had put the wrong date in for our returning flight but had the proper Airplane number and our seat assignments, etc. on our reservations. We left on 5/14/09 and he put in by mistake that we were returning on 5/14 instead of 5/17. Mr. Brown was so patient in getting us on the proper flight as we were flying with my daughter and she was returning on the plane with us. We just greatly appreciated his kindness. We told him how grateful we were, but we think you should know how he impressed us with Delta. Thank you. Mr. and Mrs. David C. Hyde

    Anonymous 5/19/09 12:14PM

  • I was able to get a better international flight for my family by calling them directly (direct flight vs connections). The representative was very nice, helpful and patient with my many questions related to partner airline reward miles. I didn't have a very long wait on the phone either.

    Anonymous 4/26/09 8:30AM

  • I Screwed up ordering my ticket online and I was helped by Saltlake Customer Support to fix my screw up. I would like to say Thank you

    Mark-NY 4/2/09 8:11AM

  • To Whom It May Concern
    I would like to thank a special person named
    Aisha Manley ATL-28ANORTH PM shift. A more
    professional person I have never met on
    any airlines. She helped me and my husband to
    get a seat on standby She was very kind
    considerate and understanding to our needs.
    We need more professional people with a positive attitude and fairness as Aisha Manley. My travel date was March 14 Atlanta to Detroit flight no. 1290 time of departure
    was 9:35pm Thank you from the bottom of my
    heart for people likes Ms. Manley.
    Please see that the right person receives this comment
    Mary Brotherton/Everett Munoz
    Happy to have flown with Delta
    Thanks again MS Manley for a wonderful experience with Delta

    mary 3/15/09 5:03PM

  • During the hustle and bustle at SLC IAP on 23 Feb 09 my bag was sent to Denver rather than DFW. I would like to thank the baggage claim representative located at DFW, by the name of Linda for her painsaking effort in locating this bag and getting it shipped to DFW and delivered to my hotel in Fort Worth that same night. Linda was very diligent and went over and above to track this down and get it sent to DFW, many thanks to linda.

    Anonymous 2/27/09 12:25PM

  • Very seldom do you see employees go that extra mile to help a customer. One of your employees, flight attendant Margot Hodges-Tinner (563271) did it for me last Wednesday 2/18/09 on Flight 15 (FRA-ATL) and I would like to bring it to your attention.

    My wife and I were returning from a week long trade fair in Frankfurt like we have for the last 14 years, always traveling via Delta. During the fair, being extremely busy, I failed to properly acknowledge Valentines Day to my wife with either candy or flowers. On this return flight while my wife was napping across the aisle, I bought a box of Godiva chocolate off your cart from Ms.Hodges-Tinner. Commenting that it would be wonderful if the box could be gift wrapped as a belated Valentine gift, she volunteered to find something and brought it back beautifully wrapped in blue paper. When I mentioned that a card would be nice, she gave me a card and envelope from her personal stationery- wow!. Lastly, an idea crossed my mind that I could fashion a heart from the red Delta sleep eye cover to decorate the box, Margo went into action again and had it stapled.

    My wife was thrilled with the gift that wouldn't have been as special without Ms. Hodges-Tinner's help. We need more people in the world like her. Please let her know again how much I appreciated these little special things she did for me.

    Sincerely,

    Bob Kellermann

    Anonymous 2/23/09 4:30PM

  • I called 18002211212 today at 6:20 PM EST. Waited only one minute and rached a customer representative. Asked her how I could find reference to credit couchers I and my wife had lost. She spent about three minutes, searching, and found us our ref numbers, saving us our lost credit. I thanked her. It was 6:28 when I hung up.

    She was incredibly efficient, courteous and helpful.

    I wish I had jotted her name down for reference to the DELTA management.

    Thank you DELTA!

    Oktay 2/4/09 4:40PM

  • I want to commend Terrie Lewis, Tampa for reworking my husband's schedule today. She was patient and efficient. I think she should receive some form of Employee Recognition and please let her know about my comments.

    Thank you

    Anonymous 2/4/09 1:31PM

  • My family and I went on a cruise December 14th and had experienced some difficulty in collecting our one bag for one of us. His bag was all he was going to have for the whole cruise (7 days)! All he had was all he was wearing which was sweats! We were in a panic at the LAX, knowing we had to board the ship by 3pm and the doors were closing at 4pm sharp. A manager by the name of Christie M., at LAX Delta customer service was a Godsend!!!! She called the port to let them know of the only bag belonging to a customer, was going to be late, because of it missing the flight we were all on. They agreed to wait another 25 minutes. Christie then contacted a delivery service they use and they supposedly were going to be able to pick up the bag off the carasel and bring it to the port to board the ship and be delivered to us. She assured us it would be fine and to not worry and enjoy our vacation. Our bag did show up at our room. When I was able to check my phone messages I was astonished to hear that Christie went OVER and BEYOND her duties to make our trip the best ever....chaos-free!! She found out the the delivery service was not going to be able to make the time constrictions, so Christie herself, found the bag, loaded it into her own personal vehicle and brought it 20 miles to the port and delivered it to our ship!!!!!!!!!! I am in awe of the woman. You are VERY fortunate to have such a loyal, caring, and understanding employee! She deserves a huge raise! Please let her know that she saved our trip....and it was an AWESOME one! THANK YOU CHRISTIE M.!!!!!
    ~Deanne Wachtler

    Anonymous 1/15/09 9:46AM

  • Good Afternoon, My husband John and I are frequent flyers with Delta and have enjoyed many GREAT flights. On Dec. 29,2008 we traveled from Pensacola on Flight 1769. The entire crew were very professional and demonstrated outstanding attitudes. I always intend to send a comment but I often get sidetracked with daily chores. I made up my mind to make you aware of the great service we received on that flight and several other flights. Hope to enjoy many more flights with your airline. sincerely Mary Cunningham Pace Fl.

    funnyface1@bellsouth.net 1/8/09 1:18PM

  • On 12/31/08 I was listed as a non-rev to travel with my daughter, a Delta flight attendant from Atlanta to Portland, OR. Even though my status had been upgraded I did not get a seat on that flight, the only one out for the rest of the day. Another Delta flight attendant who was also unable to be seated on the flight, Ms Gona Park #956451, assisted me to get on another Delta flight to SLC where we attempted to catch the SLC to PDX flight which had already departed. She then went to the lounge and downloaded the next-day's flights. The following morning we both took the first flight out and she directed me to Portland's light rail for my transportation to Portland's city center where my daughter met me. I was deeply disappointed not to have been seated on the direct flight from ATL to PDX but Ms. Park's empathy and willingness to assist me to do the next best thing is a great reflection on Delta service. Initially Ms Park wasn't even aware that I was Delta family and she was still ready to help. Please see that my letter goes in her commendation file.
    Thank you.

    Carol Griffin 1/4/09 1:41PM

  • Delta needs to provide cash awards to two Delta women employees working the counter at the departure gate at BMI (Bloomington-Normal, Illinois airport)on December 27, 2008. These employees were exemplary in accomodating the needs of passengers scheduled on flight 5593 to Atlanta, GA during numerous weather delays throughout the day. Though these delays screwed my holiday plans and required me to stay overnight at the Atlanta airport, these Delta employees did everything in their power to find flights for me and others who missed their connections in Atlanta. They set me up in first class on a flight scheduled to leave Atlanta the next morning. I needed this break to calm down over the delays and the miserable stay overnight at the Atlanta airport. Their positive and friendly attitude improved my unpleasent experience considerably. They deserve a holiday cash award!!! Delta can be proud to have employees like this interacting with the public....dan haas

    Anonymous 12/28/08 1:56PM

  • I FIND THAT THE CUSTOMER SERVICE WAS EXTREMELY KNOWLEDGIBLE AS WELL AS THOROUGH.

    Anonymous 12/10/08 1:51PM

  • I just wanted to commend Dionne who was working friday am, 12/5/08 at the Atlanta Airport. My son had to pick up his ticket after graduation from OCS at Fort Benning, Ga to fly into Fort Leonard Wood, MO. Dionne was very helpful and also was able to change my brother and my tickets to an earlier flight. I felt she went out her way to help us and I just wanted to say thankyou! Service like this is unfortunately rare in this day and age, and I felt she was a wonderful representative for your company.
    Sincerely,
    Anne Zeigler
    3516 Graydon Road
    Felton, PA 17322

    Anonymous 12/9/08 11:18AM

  • I would like to compliment Necia Harris, a ticket agent at the SLC airport who went above and beyond normal customer service to help me work out some complications with my Delta Airlines flight to NYC on October 26. She was friendly, kind, extremely patient and didn't quit until she had my reservation put back together and had assured me I would have a seat to NYC and a seat back to SLC one week later. I left SLC feeling very well taken care of, grateful to be flying on Delta and especially grateful to have been helped at the ticket counter by Necia Harris! Please express my gratitude to her.

    Anonymous 11/10/08 10:06PM

  • I would like to report to you that I had such a delightful time yesterday (June 22) making reservation for a trip from Salt Lake City to Copenhagen and returning to Salt Lake. Jessica Wiley was the contact and I was so pleased with the manner in which she worked with me, being courteous, speaking graciously, answering my questions and planning my trip according to my needs, and being so polite in her remarks, and making the time I spent with her so happy and friendly. I have to say I have not met anyone like her over the phone to make reservations through Delta. She made me feel that I was an important person and I just felt that she was a friend that wanted to be of help to me. I wish that I could call her whenever I needed reservations to make through Delta which I mentioned to her, but I know that it was just my luck to have had her help me plan my trip yesterday. I do want you to know that Jessica Wiley is a person who delights people in making reservations through Delta. I hope that you will let her know of my experience with her and hopefully I will find more Jessica's in my future trips with Delta. I asked Jessica where her office was and she said that it is in Atlanta. As I leave on my trip to Copenhagen, I will be grateful to Jessica for her time that she spent with me in planning this trip. Thanks for having her with Delta.
    Sincerely,
    Chieko Okazaki
    Salt Lake City, Utah

    Anonymous 6/23/08 5:39AM



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