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Delta Airlines

Customer Service Ratings and Comments

Delta Airlines is ranked #76 out of the 219 companies that have a CustomerServiceScoreboard.com rating with an overall score of 48.63 out of a possible 200. This score rates Delta Airlines customer service and customer support as Disappointing.

NEGATIVE Comments

189 Negative Comments out of 224 Total Comments is 84.38%.

POSITIVE Comments

35 Positive Comments out of 224 Total Comments is 15.63%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
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  • I can't believe Delta hasn't gone out of business yet. They have the absolute worst hidden fee's, terrible customer service (that is practically impossible to get a hold of), and their airplanes are cramped and dirty.
    I had to cancel or reschedule my flight from SFO to Ireland and they said it would be a $500 fee (whether I canceled it or rescheduled). My ticket was $600 round trip!!I called several times and everyone I spoke with was rude.
    I will never ever ever fly with Delta again, even if I have to pay twice as much to fly with another airline.

    Mona 2/8/10 7:08PM

  • My girlfriend and i recently missed a flight from san jose costa rica to newark.....Delta employees were both rude and overbearing ....do to traffic in this 3rd world country we missed our flight....in speaking with a delta rep. at the airport she informed us we would charged 150 dollars each ticket for processing..insane..later after speakin with delta phone rep the price went up to 200 per ticket...this is a prime example of the pathetic attempt to grab money from hard workin people....these airlines wouldnt even be afloat if it weren't for my tax dollars.....I wouldn't fly or recommend flying with these bottom feeders...if thay paid me....

    scumbag whistle blower 2/8/10 5:57PM

  • I have been trying for 2 days to reach 1- 800-221-1212 to get info about checking my luggage on line. I am booked to fly out on March 10 and thought it would be nice to do this ahead of time also. Is this the best you can do? I find it hard to believe that the number above is busy 24/7. I would appreciate hearing from someone or at least another number that works. By the way the other number listed doesn't work either. I am very disappointed.!!

    Anonymous 2/8/10 5:54PM

  • I am silver medallion with Delta, which means that I fly 30-59 segmants a year, and yet I have to pay $50.00 to fly standby. This is crazy. I can get upgraded to first class, perhaps free up a first class seat on a later fligt, and yet you want to charge me to fly standby. This is just one of the changes that I am very unhappy with since the Northwest change. All I can say is Southwest!!!! Nice 800 number for customer service>.

    Anonymous 2/8/10 4:43PM

  • Luggage has been lost since the beginning of December.....no reimbursement, no luggage as of today, February 8....customer service can't even help.....just the constant it's in process....won't fly Delta again....it's the black hole

    Anonymous 2/8/10 8:19AM

  • their website says you can contact them by phone 24/7 how can an 800 number constantly be busy?????

    Anonymous 2/7/10 10:29PM

  • Delta Airlines baggage service office was lying about:
    1.We called them asking if they have our luggage and they said yes they do and we can pick it up right away.
    When we got there they could give out our luggage saying it is lucked in a room and only a security officer can open it, who wasn't there. So that was a worthless 2 hour trip for us.
    2. they said, they will deliver it in the same night to our house.Which didn't happen. The next morning they called us saying that they will deliver our luggage in the next 12 hours. So they were expecting us to be home and wait for 24 hours in all.
    It was very dissapoiting and very annoying!!!!!!

    Anonymous 2/7/10 6:58AM

  • I have had a terrible experience. I landed at STT yesterday 6Feb after traveling for almost 36 hours with my wife and 10 month old daughter. Our plane had technical issues causing the delay and apparently one of our bags was not even placed on the plane. I have been trying to track down our bag an it is apparently still at dca. The rep at the call center, Stacey, was very rude. She kept speaking over me and would not allow me to speak with her supervisor. She proceeded to be very condescending and at one point told me to take care of my child who was crying in the backgroud. That was very insulting since it is our baby's things that are on the missing bag! The experience has been terrible and I really need my bag. Can it be sent asap? Via FEDEX? Anything?!?

    anish 2/7/10 6:21AM

  • Thanks for being as inaccessible and impersonal as possible. You have successfully become the WORST airline for customer service EVER.

    Anonymous 2/6/10 8:18PM

  • This ridiculous I am just trying to confirm flight info and I can't get through to someone. Who would list a toll free number that does not work on their website? This inspires no confidence at all. I am not even on at the airport yet. Next time I will another airline. lesson learnt. This incompetence is oustounding.

    Anonymous 2/6/10 6:23PM

  • I have an open ticket to return to SFO from HNL. Experiencing extreme frustration as I can not find anywhere in your web site to complete such a task. 2.5 days of calling 800-221-1212 continues to get me a busy signal.

    Anonymous 2/4/10 6:41PM

  • hi

    couldn't find 24 hr contact number through deltas own website

    called the number listed but was put through to international flights when i got through. i asked for the direct dial number and was told it was 8002414141 for international.

    asked what the airlines policy was on missed connections through adverse weather and was told it was up to airport staff at connecting airport. not very helpful.

    thanks for your help on contacting delta, the site and advice is great.

    Anonymous 1/31/10 2:44PM

  • There is a saying" That if you would like to pay the most for the lest service fly Delta!" We have not used Delta for seven years do to the very bad service and attitude. Well I needed to get from Spokane to Alex La. as soon as possible and thought that Delta must have improved because it could not get any worse, WRONGE! They are very very bad now. I must to fly first class due to a back problem and can not sit with my knees up around my ears. On Delta first class is no better coach. A first class meal on Delta is a banana and a bag of Sun Chips! If I could I would walk before flying Delta. Plus they lost one of my bags and I had to make a 70 mile round tip to the airport to ask if they had found it. There is no local phone number because someone might call and wake them up. The lost bagage web site is worthless.

    E.D. Goodman

    olddog 1/29/10 2:30PM

  • this people are so rude i called to get information aout my flight and the lady who answered the phone gave me an attitude and she hung up the phone on me,is that the service we are looking for?????????

    ckpt 1/29/10 10:48AM

  • Right before they started handing out peanuts I told they flight attendent he couldn't. I'm deathly allergic to peanuts, then to much of the scent fills the air my lungs will start closing up espically in confined spaces. (1/3 of all people have this allergie, which is why planes don't hand out penuts anymore) The flight attendent refused and that flight i began having trouble breathing. They next flight they didn't serve them as my lungs got worse. Sufficating on a airplane is not a fun feeling. I couldn't medicate myself once I got to the airport or my location due to them loosing my luggage. It was literally the flight from hell that almost killed me.

    When I asked the attendent his name he told me at Delta they don't give out their names.

    it's been over a week. i've had no e-mail responce. and i'm still completly shook up over what has happened.

    Anonymous 1/26/10 12:24PM

  • Well I have to say I wasn't shocked to see all the negative comments about Delta. We had the most horrendous flight home from a vacation yesterday. Thank God we didn't fly Delta on our way there. Still don't have our bags. Flight delayed on 1-24-10, flight boarded @ 12:30 this morning, sat on plane with engines running till about 02:00. Lights all came on and we were informed flight was canceled because pilots "timed out". everyone off plane, lots of kids and elderly a couple non-ambulatory. Of course delta used weather as an excuse, but not the case or flight would have been canceled earlier and connection into Atlanta was smooth. Then no customer service whatsoever. Arms crossed by reps not really wanting to really deal with any of the customers. No food, no vouchers no nothing, just a lot of rudeness. Booked a flight to get back to Colo on Frontier to the tune of about $550 for my wife and myself. Bottom line, will never fly Delta again and will spread the word. I wonder if anyone from delta ever reads these negative comments and loss of future income. doubtful at best. execs probably getting bonuses there too!!

    NoMoreDelta 1/25/10 4:35PM

  • On the date of Jan. 24, 2010 my son in law (Allen Horricks) had a flight to go out of Jacksonville, NC airport at 1:30 Pm, by 6:30 Pm he finally was able to take that flight to Altanta Ga, to only get right back on a connecting flight to Huston Tx, being that he is going to be working for a contracting company KBR which he had to be reported in the hotel with room waiting for him to start his training on Monday morning bright and early at 7:00 am. Well, it didn't happen, I get a call by 10:30 pm on the evening of Jan 24, 2010 from my son in law explaning that there is no flight's going out to Huston Tx. not to mention the flight he just came in on which was suppose to be a little over an hour flight, became a two in a half hour over the time of just circling around and around. He then get's to his gate and recieves notice that his flight to Huston Tx won't be until 12:51 Pm the next day. Which left him sitting there at his gate A-34 in Atlanta Ga. with no customer service help, to direct him as to what was going on. The only help he got was they changed gates, which he ran to, only to be directed again to the first gate he was told it had changed. He later found out that everyone on his flight was given a night at a hotel room at the cost of the airlines there but he didn't get a voucher to his hotel. So there he sit's in the airport now 12:00 am at your airport not knowing what to do but try and find a comfortable place to lay his head. Did I mention that this was his first time flying ever? WEll, believe me he will never fly Delta again nor will I after the LACK of help and direction from your so called staff who basically couldn't pick up a phone and help him or get someone to help him and walk him through the chain. You as well as I know how confusing and large Atlanta airport is, but for someone who has never flown ever, well your services left him never wanting to fly again. I called ALL of your numbers for help and NO one came on the line. After an hour of sitting and listening to your recorder over and over of someone will be with you shortly, I gave up. Thanks to your airline and lack of services given, I truly hope my son in law is not turned away from this once in a life time oppertunity to be able to go over to Iraq to exprience this job he has waited so long to get.

    Totally disappointed
    Mrs. Lewis

    Anonymous 1/24/10 10:20PM

  • I tried to call the cae delta airline desk.
    I could not get through to them. The phone made areal loud sound that could hurt your ears.It is very hard to get information.
    I don't fly once in a few years but when you need help it should be there. THANKS FOR LISTING TO ME.
    THANKS
    CLIFF

    CLIFF 1/22/10 12:14PM

  • I lost my cellphone on a Delta flight from Atlanta to New Orleans. We called the airport right away and they found the phone and said it would be in lost and found. Now lost and found nor lost baggage knows anything about it.

    Lost in Louisiana 1/20/10 6:23PM

  • Delta just took 6 tickets, eliminated a flight out of our itenerary, and now has me buying 3 hotel rooms and meals one month before leaving as it is now an overnight flight... 1 month before leaving and the only thing they can say is sorry we will refund..... hardly possible to make a choice with another airline now

    Falcon 1/19/10 9:47PM

  • When my bag didnot arrive with my flight, the lady at the Delta counter in NW Arkansas indicated that it would be delivered to my hotel around 6:00pm. This is a lie. I called the automated baggage number and entered the tracking number that she gave me. The recording said that the delivery company already had it. This is a lie. I talked to a representative and she said that the bag is still at the airport and wouldn't leave there until 10:00pm.

    Anonymous 1/15/10 7:33PM

  • Could not understand the first person I talked to. And what I could understand, he couldn't explain well. Once I got the supervisor, Delta's policy of sticking it to the customer was, unfortunately, all too clear. Even though they expressed sympathy for the death of the person we were going to visit, it made no difference in their policies. It would have cost us almost double the ticket price to change the dates so we could attend the funeral. And, no way to cancel the reservation.

    Anonymous 1/15/10 2:44PM

  • have to shorten my vacation because of the economy. my employer does not want me to take 2 weeks off at once. called delta to change my flight. 150.00 per ticket.PER TICKET! are you kidding me! for what. giving them 2 weeks of an almost full flight to sell those tickets! never again. and by the way...Christan was no help and told me that part of the $150.00 fee was for her to be on the phone with me.bye bye delta.

    jps 1/14/10 8:46PM

  • Terrible -- constantly got a busy tone.

    Anonymous 1/14/10 7:17PM

  • Because of the fees for checking baggage now there is an excess of carry on baggage resulting in a lack of carry on storage for every one. We had a flight from Atlanta to Detroit that they ran out of room for carry on luggage and we had to check our carry on bag when we got on the plane. Due to the stewardess not taking enough information our bags were lost.

    Anonymous 1/12/10 11:19AM

  • Terrible and uncomfortable trip thanks to the customer service.
    When I checked-in, my 2 luggages were over-weighted because I brought too much stuff. It made me pack again. (I guess everybody has experience like that. Move stuff to another luggage in order to cut weight) Even though I tried to cut weight, I had to give some stuff to my friend because of out of space. So, we needed a box to pack. I asked to one lady who was standing in a hallway. She was nice and gave me a box. (she asked several check-in assistants and finally got it) I got the box and I packed, but the check-in assistant came to me and asked me " Are u going to send this box?". I said, "No, I'll give it to my friend then he'll send me the other day." "I need the box back for another customer who is going to send now", she said. But, she never said sorry or something like that. "But I need the box,too and someone gave me this box, so you can't take this from me", I replied. Then, she said she would give me a plastic bag. So, I gave her box for another person and I moved my stuff to the plastic bag. My stuff was kind of heavy, so I needed to get one more bag. I went back to the check-in assistant and she checked the weight of luggages. One luggage was 50lbs and another one was 65lbs. She told me I could put more stuff to the 65 lbs luggage becuase the maximum is 70 lbs. After that she left and she said she would come back. She seemed like she didn't care at all about my flight time. I left 30 minutes. Anyway, she came back in 5 minutes and sent luggages. I asked her get me one more plastic bag. She replied right away, no more bags! She never tried to find out another bags. Then, she called next! WOW. I finally pissed off and I asked her name. She asked me why I needed her name and I told her to appreciate her kindness. She refused and she told me just go. (she was hiding her name tag) I asked her over and over again (even another customer told her that I had a right to get to know her name. Thanks!) and she finally said her name. MARBLING G. I'm not sure it's correct because she never showed me her name tag.
    I suggest you guys, please get ready for boxes. I think I'm not the one who needs box. My friend went to another gate to get a box, He went to several gates, but he didn't get it. I'm not going to use your service any more. I hope It won't happen again for others.

    Anonymous 1/9/10 3:07PM

  • I am at my desk, looking at a receipt from Delta for flights for 4 people I have never heard of, charged to my American Express card December 29th. My Massachusetts address is clearly written on this Passenger receipt and Itinerary-not in Chicago where these flights originated nor in LAS where 2 concluded.
    I cannot understand why Delta doesn't require a security number for tickets as other airlines do. Fortunately, American Express caught the fraud and cancelled my card before they could do more damage.
    Delta airlines received the revenue, Amex ate the charges and I had the aggravation.This email site had more security than your ticketing procedures.

    Anonymous 1/8/10 10:57AM

  • I am writing in regard to a situation which occurred with my son, Matthew Koopman, who was traveling as an unaccompanied minor on Delta/NWA flight #3944 this past Sunday, January 3, 2010, out of Nashville. After boarding the flight, destined for Minneapolis, the flight was initially delayed and then cancelled due to mechanical problems. Upon de-boarding of all passengers, Matthew was asked by the gate agent to wait, without further direction, while other passengers were assisted.

    Much to my surprise, I learned of the flight cancellation only when my son called me from another passenger’s cell phone – 1 hour and 45 minutes after he had boarded - wondering what he should do next. Similarly, Matthew also called his father, who had delivered him to the airport, to ask him what he should be doing. Neither his father (in Nashville) nor I (in Minneapolis) received any notification at any time from Delta personnel of the delay or cancellation. Matthew, an unaccompanied minor, was left waiting without direction from anyone and without either one of his parents being notified.

    I am very disappointed in Delta’s handling of my son. We pay a $200 unaccompanied minor fee for this service. Thus, I have the impression that it is Delta’s commitment to ensure his safety and comfort and to alert his parents of any changes. However, this experience leads me to believe otherwise and wondering why this added exorbitant fee is needed.

    As always, I appreciate Delta’s commitment to passenger safety. The cancellation of the flight is completely understandable. However, I do not understand this disregard for the safety and reassurance of my son.

    Anonymous 1/5/10 4:11PM

  • To whom it may concern. My name is Stephan France I am married to Shirley France a over million mile customer of yours. I have just witnessed the most terrible, underhanded,most unproffessional phone service and still can't believe how one minute we were told (BY YOUR REPRESENTATIVE) that we were all set and everything was good to go for our 40th wedding anniversary trip to Hawaii. After our child has passed away I think my wife has cried enough and I get very upset when she is brought to tears over ANYTHING!! The people in your booking area say one thing then change everything the next minute. Shirley was on the phone for approx. 4 hours trying to deal with diffrent people who are supposed to know what is going on but apparently don't have a clue! This is a total disgrace for an airline booking agent customer service rep! Shirley's job as brand education with the Bath and Body Works stores brings her in contact with hundreds of people each week in the states and in Canada. I'm sure she will WARN her customers and fellow employees not to deal with the worst customer service she has ever dealt with. Sincerly, Stephan France and no Sorry doesn't even come close!!

    Anonymous 12/30/09 10:47AM

  • I have a Silver Medallion status so I fly more than 25,000 miles/year on Delta. On 12/19/09 I had a flight from NY (LGA) to Rio de Janeiro (change plane in Atlanta) and on 1/9/10 my return (RIO/ATL/LGA). I used miles for this 3 weeks vacation trip (90,000). I had an appointment on 12/21 at morning (Rio) for a tooth surgery and a domestic flight at night.
    On 12/19 I received a phone call from Delta informing that the flight from LGA to ATL (at 4 PM) was canceled so I did call a representative and she told me that Delta changed my flight for the next day. At this time I asked her about change my way using a Delta flight from Kennedy to Sao Paulo (300 miles from Rio) but this flight was full. I had no choice so I found a flight to Rio on 12/20 at morning, spent $1,012.00 in "one way" ticket and took a plane in other airline. On 12/21, before my surgery, I checked my e-mails and found one from Delta informing that "my flight" from LGA to ATL on 12/20 was canceled and the new flight date: 12/25 so Delta "told me" to stay home 1/3 of my vacation (funny, no?)
    I been in contact with Delta (by phone & e-mails) several times. I demanded some kind of compensation like some miles credit or an upgrade on my return from Rio to Atlanta and Delta just ignored my request...
    Today I sent an e-mail to Delta informing that I just throw out my medallion card and changed Delta web site by United on my laptop. Delta did a "great" job for me! Shame!!

    Ariel 12/29/09 12:16AM

  • I recently moved which has affected my choice of airlines when flying to Las Vegas. I must say that my first experience with Delta was not positive. I was denied boarding even though I had a boarding pass, the time limit on my luggage being checked expired while I waited in line to check my luggage!
    I don't understand why I was not allowed to board and my luggage sent on another plane.
    The ground crew, one woman in particular was insulting, telling me that I could come back when the clock on the wall said 8:10.
    Traveling on the holidays is always hectic but people who work in the service industry should at least try to act like they care.
    The flight was very good, I was impressed with the pilots who had military experience and a long career with your company. The ground people make me wonder if I will choose Delta again.

    Northstar1293 12/26/09 5:21PM

  • I am a Delta Frequent Flyer that used to believe that Delta was the best airline but after a recent incident I have changed my mind. Delta took my carryon bag at the plane door because the overhead bins were full. I did not have time to remove any of the contents because people were waiting in line behind me to board. I fully expected my bag to be waiting at the door of the plane when we landed. (Just like strollers and other over sized items). It was not there and I was told it would be at my destination when I arrived. My bag did not arrive with my other checked bag and was delivered to my home 8 hours after my arrival home. Several items were missing including my “smart key” to my car which costs $350 to replace, a GPS that I used on the trip and various chargers for other electronics (not the electronics themselves). Total claim was just over $600. Delta has denied the claim because keys and electronics are not covered. I would never have checked this bag and feel that it is not my fault that the plane did not provide adequate storage for all of the passengers. I am very upset and disappointed in the service that I received.

    DTredy2go 12/26/09 4:49PM

  • I think your baggage service is horrible. My friend arriving from Brazil was put on a flight to JFK instead of LGA and her luggage was sent to LGA. She doesn't speak much English and now the baggage person in LGA is saying she has to make a claim in person. She is only here one day doesn't have her luggage and now has to spend that day trying to get her luggage. You should deliver her luggage to my apartment today. I've been trying to call for a long time. I've been on hold for a very long time.

    rlsharmon@msn.com 12/23/09 6:15AM

  • I booked a flight from Panama City, Fl. to Midway in Chicago. Upon receipt Delta had me flying into O'hare. They wanted 150.00 to change back into Midway. After changing online they took out an entire flight from PC to Atlanta. After putting that back in they charged me 40+ dollars for that. Tricks of the trade to make money when they know you have no choice.

    trwj316 12/22/09 10:08AM

  • I have never been screwed by an airline or any other business for that matter. They shipped my bags to my destination and then told me (passenger) that my chances of flying are next to nil for the next three days. Delta/Norhwest are mob businesses running a scheme similar to Mr. Madoff's.

    ed 12/21/09 9:40PM

  • This is the worst airline and costumer service EVER. I will never by a ticket on DELTA ever again.

    deltasu@ks! 12/21/09 4:26PM

  • had a horrible time reaching. the phone lines is busy all the time.

    fly 12/21/09 1:50PM

  • Actually, you can get around the busy signal if you call their automated flight status number 800-325-1999, play along with the automated response system, then ask to be transfered to a representative. Unfortunately, you'll still be on hold for about an hour and the employees are completely useless and unsympathetic.

    Anonymous 12/20/09 1:29PM

  • All Delta Lines Busy. If you call Northwest, it will *answer*, prompt you for account number, etc., and then tell you "Sorry, call back later." Horrible.

    cimmieb 12/20/09 12:46PM

  • Horrible company. Seems like they are going out of business. I have been trying to reach them and dont get the number connected. My flight has been cancelled and there is no alternate option available. This is really ridiculous and the company cannot be in business.

    Anonymous 12/20/09 12:07PM

  • I have been trying to call Delta reservations for the last couple of days. The phone is constantly busy.

    Are they going out of business?

    Anonymous 12/20/09 8:10AM

  • No help for passengers stranded at JFK, luggage left on planes, no food vouchers.
    Not what we expect from the USA.

    Anonymous 12/20/09 6:52AM

  • For the past several hours,I have tried to call Delta Airlines on both their regular and SkyMiles phone numbers, and each of the literally hundreds of times I have dialed the number, I have only gotten a busy signal.

    Can't Delta provide more representatives to answer the phones, especially during times of extremely high call volume?

    Anonymous 12/20/09 3:26AM

  • The baggage recovery number is not available 24/7, as listed on the website (it says 7AM to MN on the phone message for the 1-800 number if you can get through). It is very difficult or impossible to get help with delayed or lost baggage. I have been platinum or gold elite for about 12 yrs with NWA and now Delta- the situation with handling of delayed or lost baggage is much worse since the merger.

    Anonymous 12/20/09 12:57AM

  • NYF cancelled, trying to flight to Jordan. AFter 8 hours in the airport no solution. All delta phones busy, do not want to take responsibility. What about 24 x 7 service? It is a chaos!!!!! with a 2,000 dollar ticket.

    Anonymous 12/19/09 10:33PM

  • Flight out of JFK has been cancelled for tomorrow morning due to weather. I have 4 clients from Athens, Greece, stranded in NY, tyring to get to their holiday vacation destination. Customer "care!?" says there is nothing they can do. No more flights until the 27th. Then they said they'd transfer me to the Refund desk. I said, NO! Don't transfer me. Did anyway. Got a recording saying we'll be open on Monday morning. Now, after 3 hours of trying, still can't get a human. Just another symptom of our lack of courtesy and compassion in America.

    Anonymous 12/19/09 6:01PM

  • The worst customer service ever! They forced my husband and I to check our carry on bags. The bags went to sweden (we are in Birmingham Alabama) and it took a week to get them back. The representitive in the Birmingham office turned us away and told us there was nothing that could be done. We had to go to Atlanta just to file a claim. The Birmingham office refused to even file one. One week of fighting to get our bags back and we finally do, only to find my husbands computer smashed and all of our stuff destroyed or missing. It was a nightmare! Do not fly Delta .

    Anonymous 12/19/09 2:54PM

  • Absolutely appalling company. First and last flight I ever take with them. Tokyo - JFK flight due to leave at 3pm today - arrive at the airport to discover they've just decided to delay the flight 17 hours due to the storm approaching NY.

    Fair enough....until you learn that both Continental and United have managed to have flights leave Tokyo 2 and 4 hours respectively after Delta was due to leave. Makes no sense whatsoever.

    No-one answering any of their helplines - the Customer Support and Flight Info lines answer and then just go silent. The reservations line has been permanently engaged for the last 4 hours.

    And I now have to go back to the airport at 6am tomorrow for the rescheduled flight. Rescheduled to arrive at the height of the snowstorm. The original flight was due to arrive 2-3 hours BEFORE the snowstorm was due to reach Ny.

    Avoid this company at all costs.

    Anonymous 12/19/09 6:33AM

  • we have been trying to change a reservation for 3 hours with delta..3 plus hours now. mon died last night and we have to change tickets..this am they told us we needed another 220.00 by a person that could not even speak english (so we THINK that is what he sais)to go to the same place on a different day..fine we finally accept this...but now they do not even answer the phone... i will never use delta again and i am sure my 8 brothers and sisters will avoid them as well. in this terrible time they are unfeeling human beings working there....

    heartfelt 12/18/09 4:41PM

  • This is the first time I'm using Delta to fly from houston to Honduras during Christmas break. So far it's a traveler's worst nightmare. I had trouble getting to the airport and barely managed to get there 7 minutes before the flight was closed out. As I was checking my bags in,the lady told me that I would have to pay 150 dollar fine because of the extra baggage weight. I asked her to give me a second to let me take some things out to reduce the weight. I tried to check it in again and luggage weighed 52 pounds. Usually other airlines would let me slide through with that, but the lady wouldn't budge. So I tried taking more stuff out. When I tried to weigh the baggage for the third time, the lady told me the flight was closed and there was nothing I could do about it. I asked her to help me out, because I actually got there on time and took longer because of the baggage. Her response was "Why should I help you? You are no family member of mine!!". I was shock to here this. And they wouldn't reschedule a flight for me. They said I was Expedia's problem. When I called Expedia they told me that I would have to pay 150 dollars to reschedule my flight and a 800 dollars difference for the new ticket fairs. Obviously I wasn't able to afford that. Expedia told me to speak with Delta and Delta told me to speak with expedia. After that, I decided to wait, and call later to see if the next expedia agent could help me. I ended up paying and extra 370 dollars to book a flight for Sunday. I was suppose to get surgery on Thursday and will have to reschedule that. I'm hoping nothing bad happens that day. So far, this is the WORST airline I've ever had business with. Any other airline would have happily helped me out and would have treated me like an actual customer.

    galil 12/16/09 7:39PM

  • 'How to reach a live person' is a joke. I was over charged $150 for luggage check-in online. Sure I reached live people and every one them told me they could not help me, it was another departments issue. Round and round I went on the phone for nearly two hours several days in a row to no avail. Tried customer care via e-mail and continually get a response that they are to busy to help me or that they could not help me.

    elltoz 12/10/09 7:13AM

  • My name is Adam Matthews, I'm in the United States Navy and I'm stationed here in Newport, Rhode Island...I recently purchased a round-trip ticket online from Delta/Northwest via Orbitz, going from Rhode Island to Green Bay for Christmas and coming back a week later to see my fiance. I canceled those tickets because I'm now driving up there and she's going to drive back with me. Orbitz canceled my reservation and now I have the "credit" to use the amount of that purchase within a year. I am stationed with my fiances' son as he is in the Navy as well. When I tried to use that credit for a one-way flight for him to fly from Green Bay back to Rhode Island so that he could see his mother for Christmas, I was told that since I purchased the original ticket and that the CANCELED ticket was in my name, that I can't use that "credit" for anyone but myself. He just found out today(my fiances' son), 03 DEC 2009, that he is able to take leave and due to financial reasons, he is unable to afford a flight, so he was going to drive up with me and because he has to report back for duty before me, I was going to let him use that "credit", but Delta does not allow that, the tickets are "non-transferable"...why is it that VERY IMPORTANT information like that is in fine-print??? I'm in Military and just want to use that ticket for my fiances son, whom I'm stationed with, and Delta won't allow that change...MERRY CHRISTMAS, or should I say, BAH HUMBUG???? DELTA WILL NO LONGER GET MY BUSINES!!!

    NavyMan1974 12/3/09 5:13PM

  • My bag,for which I paid $20.00 to be delivered with me on Nov. 20, 2009 on flight #1860, Sarasota to Boston, was removed from the airplane in Atlanta. It was placed upon the next flight to Boston which arrived at 6:21 PM. I was assured the bag would be delivered no later than 10 PM on Nov 20. No bag, no call. When we called, we were told the bag would come by 2 AM. After further phone calls and much frustration, my bag arrived at noon on Saturday - and I had to PAY for this kind of service!!!!!!!

    Anonymous 11/30/09 9:44AM

  • Our Delta International tickets for Dec 2009 travel from Syd to Lax were bought on 25th July and the Delta domestic travel tickets were bought a few days later. I was adviced by reservation that I will be allowed 18kgs carry on baggae and 23kgs x 2 per per ticket on Domestic flights as was in the case of International tickets.

    My parents are travelling Lfthansa from Delhi to LAX but we got them Delta domestic as the Delta reservation adviced us that all they do is show international tickets and get same allowance on domestic too.

    Just a couple days ago I called Delta for an eamil to say the above mentioned.

    I was adviced that all of us, my parents and I are no longer eligible for any free baggae on domestic flights as the rules changed in Nov 2009

    No my question is------------Is it fair to sell tickets with certain baggage advice and then just because Delta changes the rule, we middle class customers have to bear the cost of paying for our baggae.

    We all had bought loads of gifts for 7 families in USA, what do I do with those?

    I need JUSTICE.
    GD

    G 11/26/09 8:40PM

  • I recently wanted to fly stand-by for an earlier flight from Mexico City to Minneapolis. I was told the night before that there would be no problem as there were plenty of open seats. When I checked in at the airport I was told that Delta does not have an international stand-by policy. I was charged an additional $100 for the change and an additional $72.50 for a higher priced ticket. As I got up at 4:00am to be at the airport prior to 5:30 I didn't want to hang around the airport for 7 hours waiting for my flight so I paid the fee. Needless to say I m not too happy with Delat at this time. Just another Platinum Mediallon member......

    Anonymous 11/24/09 7:51PM

  • we had a problem wtih a double res and tried for an hour to get thru to talk to someone. no luck.

    i cancelled the other res which i made because noone could find the es i made for my son when i called delta to see if i made it. i had no record- which suggests i never got an email. Very poor to nonexistant customer service we will avoid delta in the future

    Anonymous 11/23/09 9:33PM

  • I had a bag delayed on a flight last night from ATL to ICT, have talked to 4 people since - all who told me my bag showed on the next flight - and am yet to get any resolution or at least have someone tell me with any certainty where my bag is or when it will arrive. Is this the typical response from Delta?

    Anonymous 11/12/09 6:17PM

  • I am so disgusted with Delta/NWest...I had a direct flight cut on the outbound portion of my January trip to Ixtapa,(which will cost a night hotel lay-over) plus the return flight was cut, so they re-booked on the only flight possible--2 days later..forcing me to add 2 extra days to my trip (which screwed up 3 hotel reservations and added 2 more hotel stays to the trip....) Like everyone else here...all they do is shrug and roll their eyes. They have pulled the only flight that connected to anything from our small regional airport--rendering the air port almost useless to our area. I live in northern MN and will be forced to drive long hours to get to Minneapolis; but after this mess the charters or ANY other airline will get my business. What a way to treat customers....like dirt.

    Anonymous 11/6/09 10:03AM

  • First time flying Delta and the last!Their motto should be: Shoulder shrug followed by, "that's the best I can do." Which is nothing! Booked flights in March, got to the airport, no luggage to check but had to wait in line because we had no seats. My girlfriend specifically asked for the front rows because of her motion sickness, nope, we booked in MARCH! Flight delayed next flight canceled but when we got off the plane a Delta rep told us you got 10 min. I sprinted a half mile but remember the flight was canceled.we missed our wedding rehearsed and dinner but they didn't care. They have no communication in their company. On our return flight we were in the 37th row.

    Anonymous 11/2/09 5:19PM

  • 8/14/09 flew out jax,fl. airport to cody, wyo...2 hrs.late my suitcase roller was torn off. no one on duty at cody since it was after midnight. on the trip back i told cody airport about the roller broken on my suitcase. was dtold to report to jax,fl. when i got there. i am 75 yrs. both hips.both knees replaced & have 3 auto-immune diseases--myasthenia gravis,lupus and reynaud's disease. muscle weakness & connective tissue diseases. i had to have wheelchair services.no one cared to do anything about my suitcase which i cannot use.i bought ins.,was told to call them. they toldme i had to have a paper from delta ,to go back to jax airport& get the paper. they are running a scam on selling u ins.the customer service person knew i had to have the paper. she sent me off without it.i live 2hrs. away& cannot get someone to take me to airport to get the paper. so not fly delta!!!!beware they do not care for u at all. they tore up my suitcase,put me thru so much trauma!!BEWARE!! i plan to write a letter to the editor of the waycross journal herald about the way i was treated.it reaches 1000,'s of people maybe they will book thier flights on some other airline.
    pat joyner,hoboken, ga.31542

    patandaj 11/2/09 1:31PM

  • Missed my flight because of weather conditions coming from another destination on a different carrier: impossible to reissue, your ticket has no value...

    Anonymous 11/2/09 8:38AM

  • p.s
    I read all the other comments and I doubt that we will ever get any apology or change in policy from Delta- their arrogance is astounding. Technology has obviously erradicated the human element from their service.
    Not only will I never fly Delta/ Northwest again I have already been booking a return trip by rail rather than air.

    Evelyn Landis 10/31/09 2:35PM

  • When checking in in San Antonio I was told my flight was on time so my ride left. I was over 2 hours late leaving San Antonio Texas for Minneapolis to connect with a flight to Grand Forks, ND. Oct. 28!!. While in SA we received a $5 voucher for food because of the delay...I bought a cup of coffee (remember we are in an airport...not cheap).
    We were told all other flights were also delayed. I arrived Mpls. approx 10:30 and saw on the monitor that my Grand Forks flight was to leave @10:48. I am over 70 and literally ran to get to the C concourse from the B. I was 5 minutes late- the gate agent was still there, the plane had not left but the door was closed. No, I could not get on. It was the last flight that night to Grand Forks or Fargo. Now, I wouldn't be blowing fire out of my ears had we been an hour or more late but minutes??? Also, the agent must have a manifest list, they agents must also have a handle on when the connecting flights are coming in- why was I hung out to dry? Now don't give the old sob story about schedules- the plane to ND was already one hour late and there are no flights that connect after that in Grand Forks. That treatment was and is shameful.
    I accept the delay but I do not accept being left in Mpls. with no flights out until morning. Evelyn Landis
    Very unreliable transportation.

    Evelyn Landis 10/31/09 2:22PM

  • I have just completed a trip to Edmonton, Canada. It was not good. Spent 12 hours in Minneapolis airport, missed my connection by 5 minutes, because first flight was late. No one cared, nor did I receive a lunch or dinner voucher. Only comment I received from Delta was "sorry for the delay". My luggage didn't arrive, and I am still waiting for it.

    Needless to say I will never fly Delta again, I would rather spend lots more money for a ticket than fly Delta.

    Linda Zecher

    Anonymous 10/31/09 9:53AM

  • My son is returning from basic training in El Paso. His first flight, after 1 hour sitting on the plane was cancelled. Several hours later they sent him to Phoenix to catch a 3pm flight to Minneapolis. That flight left at 7 and he missed his connection to Bismarck and spent the night in the airport with no assistance from Delta. They cancelled the am flight to Bismarck claiming bad weather-it was great outside not a snowflake in sight. He got on the 11am flight only to sit in the plane for 2 hours flight had been cancelled due to mechanical problems (my guess pilots in Minneapolis are friends with the ones who fell asleep). 1pm flight also cancelled. All other flights are full. He was offered a night at a hotel and to try again tommorrow. 48 hours in an airport for a 6 hour drive? They would not allow him access to his luggage. Last call I got he said he was fed up and heading to Bismarck with some other fed up passengers in a rental they had to pay for. I called Delta and they could find no record of my son on any of their manifests. He is currently unreachable since his phone charger is in his bag. Great way to treat a 19 year old who is willing to fight for his country, or any of your passengers. You shouldn't be allowed to be in business. How much would I have had to pay to change my flight by 48 hours???

    withheld 10/30/09 2:48PM

  • Thurs. 27,2009 direct flight MIA to Memphis: I hung a Neiman Marcus garment bag in closet at front of plane. Upon reaching hotel Delta was informed of loss via many calls but no information was obtained or messages returned. This continued throughout weekend to no avail. Dress inside bag was quite expensive and intended for my son's wedding in Memphis...necessitating a replacement outfit. I am still quite saddened at this loss and believe the item should be traceable despite lack of check in tag. A response would be appreciated.

    Anonymous 10/27/09 10:16AM

  • Although I can understand why people say that Delta will be the next to go under, I suggest that their business model, based purely on profit, will keep them afloat.

    I, too, ended up with one of those "Seat Request" boarding passes in DCA, for a connecting flight between JFK and PWM, and immediately asked for a "real seat" - this was 6 hours before the flight in question. They said not to worry about it, it would be issued when I went through the gate - I tried a couple of times and got the same re-assurances and when I asked for resolution, they'd just turn away and say sorry. When I got to the gate at PWM, the attendant was very rude and physically pushed me aside, with no indication of what was going on. Finally, the gate closed and all she said was to go to the service desk.

    At the service desk, the lady gave me ANOTHER "Seat Request" boarding pass for the next morning and said not to worry, I'd get a seat at the gate. So, I finally got her to give me a confirmed seat on the late afternoon flight out (24 hours later).

    But then, get this - she wouldn't even give me lodging. My arriving plane at JFK was 15 minutes late due to Air Traffic Control, though I was still at the departing gate 45 minutes before the flight out (asking for a "real seat" on my boarding pass, being assured that I'd get one when I went through the gate). But, because it was an air traffic control issue, they weren't "authorized" to give me any kind of renumeration. So, I slept in JFK overnight.

    My suggestion to air travelers is truly to just ignore and avoid Delta. I travel a lot and Delta has typically been problematic, but this beats all. You have to understand that what they're doing works for them - even when you're checked in hours early, they put you on standby (but try asking them if "Seat Request" means standby - you will not get a straight answer). So, they leave a lot of seats open for those last-minute travelers who are willing to spend much more for what was your seat. They bump you, blame it on other factors, get you mad, but who cares? There are plenty of other suckers behind you to prey on, and it works for them. They are incredibly crafty and evasive when it comes to resolving customer complaints but, again it works for them. All you can do is pretend they don't exist. They don't care about you and there's nothing you can do about it other than to avoid the aggravation in the first place. Sad state of affairs, but fortunately not all airlines operate this way.

    One has to be careful about blaming the "line" employees - I'm sure most of these folks are decent people who desperately need the job, and any of us would break under the barrage of criticism from the public. They are forced to adhere to an evil corporate policy towards customers, and if they don't tow the line perfectly, they're out of a job. Please keep this in mind when you're arguing with them. Again, avoiding the airline altogether is your best resolution.

    Anonymous 10/22/09 4:01AM

  • Horrible! I talked to a representative that was very rude. I was unable to hear his name when the conversation first started. I let several rude comments slide. Finally, I asked for a supervisor or someone who wouldn't mind answering my questions. He put me on hold for ten minutes and then transfered me to the rental car company. I can assure you I was in no way rude to him prior to the point of asking for someone else. It was the worst customer service experience I have ever come across.

    Anonymous 10/20/09 2:21PM

  • Your merger with Northwest Airlines left me hanging. On trip to SeaTac from Indy, plane 2 hours late leaving - mechanical. On trip home from SeaTac with online reservations confirmed within 24 hours of departure and flight time changed from 8:45 AM to 8:25 AM was told at 6:00 AM at the Gate there was no 8:25 AM flight. Re-routed thru Cincinnati with no seat choice 3 hours later. Now when I try to reach Delta on line to complain I've waited over 24 hours for a password from them to access their site. Delta will never again be my first choice of air travel.

    MV 10/14/09 8:53AM

  • Never book thru Orbiz and select Delta as your airline option. Booked a flight 4 months in advance found out my conference location changed 3 days after this fare was booked. I was charged a $150.00 change fee, $50.00 fee for booking the origianl ticket thru an outside agency, and a $50.00 cancellation fee. I ended up with a $14.00 credit on my account for the new ticket. My ticket was on $264.00 so this was truely a waste of funds. I will never use DELTA again... Southwest always looks out for the best intrest of there customers. In the past when this has happened for other goverment business conferences they would charge a $70.00 change fee an apply a credit to your account. DELTA is out for DELTA only.... Please don't set yourself up to loose all your money like I did... They never even tried to save my business an offer me any type of assistance... BEWARE!!!

    BEWARE !! 10/6/09 6:55AM

  • On October 1st I flew my son home from Boulder to Michigan for his Birthday from c
    ollege. Coming home his flights had delay after
    delay however he did arrive several hours late
    . On Sunday we had a direct flight back to Den
    ver. He had a carry on they made him check at t
    he plane and it never was sent to Denver,how
    's that happen? This would not have been a big
    deal except for his college book were in tha
    t Bag. After several unanswered e-mails
    unreturned phone calls and totall lack of
    respect. I would spend 150.00 more and fly with
    a professional company any day. My wife and I
    have that much in aggravation. We will never use Northwest or Delta
    Ever again.

    chris 10/6/09 4:48AM

  • After having such a terrible experience flying with Delta this past week, I took the time to read many of these complaints on this website. One thing is clear, Atlanta is a huge problem, and Delta's employees have huge attitude issues. I do agree with what alot of other passengers say, Delta used to be the "best airline", but those days are gone. I live in Cincinnati, and for most trips have to drive to Dayton, Lexington or Louieville to get a ticket at a reasonable cost. Another Delta customer I spoke to drove to Dayton for her flight, only to fly right back to Cincinnati for a two hour lay-over on her way to wherever she was going. That's just crazy... That's what I did this time myself. I live about ten miles from the Cincinnati airport and drove to Dayton to fly to Charleston, SC. I've also done this before with my sister, and her two daughters, when we all went to Texas for a week to visit my other sister. At the Dayton airport, in overflow parking, it says $36.00 maximum for 1 week's parking, however when I paid, it charged me $40.00. It's not the money, it was only $4.00, but why? When I ask the attendant, he said I had actually gone over the time, from Monday to Monday, by 1 hour and 14 minutes? That's because I was standing there waiting for my luggage, and then standing there waiting in line to file yet another claim. They lost my bags going and coming back. So, it's their fault, but yet they charge me for their mistake. When I had so much trouble with the delivery guy, who ultimately refused to bring me my lost luggage, the Delta agent would not let me speak to a supervisor. She had told me I had to drive back to Dayton to retreive my luggage, since the delivery guy brought it back, and they would not re-delivery it now. I ask to speak to a supervisor, and she said there were none. I said, Oh, so you sign your own paycheck? Which of course, she doesn't, and said no, but there is no supervisor for you to speak with. I'm your last point of contact, period. So, I ask for a number to the actual airport, not the 800 number, and she wouldn't give me one. She said there wasn't one for me to call, period. That was a favorite phrase of hers, period. I am in customer service myself, I own a restaurant equipment company in Cincinnati, and if I treated customers like this, I would be out of business like yesterday. I know they have rules at Delta, but there employees can and should have at least alittle empathy for someone that has been terribly wronged by their company. They truly lack that and more. After reading all these stories, the lady with the 18 month old and they're trying to throw her off the plane, after reserving her international flight months ago, is truly disturbing. Just alittle common sense, and compassion for a fellow human being is all that's needed here, period. I already drive to other cities to save money, because Cincinnati is Delta's big hub and they are too greedy to purchase tickets from around here, so I think in my future flights, I will drive wherever I need to, to skip Delta, PERIOD.

    Anonymous 10/1/09 1:25PM

  • I tried to fly to Mississippi for a funeral on 9-30-2009. I was scheduled for flight 5400 on 9-29-2009 from Harrisburg Pa. to Atlanta with connection to Tupelo Ms. The plane lands in Harrisburg Pa. and it's announced it has mechanical problems and they are bringing in another place from Atlanta that won't be there until after 7 PM with departure after 7:45 PM. The flight was scheduled to depart at 5:05 PM. Because of this I will miss my connection in Atlanta and there are no other flights anywhere that can get me there.

    They tell me that they can't get me to Tupelo until 9PM on 9-30. I remind the counter lady that the funeral is 1 PM on
    9-30. Then she asks me where else I can fly into. I was stunned by this question. Why is she asking me where they can fly me to? I give them Amory MS. They tell me they can't get there. I call the family and they say get to Memphis and we'll drive there and get you. Memphis is 4 hours away.

    The counter person tells me they can't get me to Memphis until 12:30 Pm on 9-30. I remind her that the funeral is at 1PM 4 hours from Memphis. She tells me she can't get me to Tupelo and can't get me to anywhere in Mississippi before 9PM on the day of the funeral and can't get me within four hours of the funeral until 30 minutes before the funeral starts. I asked her to quite telling me what she can't do and tell me what she can do.

    I then demand a full refund. She starts typing and waving her arms around in frustration and sighing to which I asked her to stop the dramatics and process my refund. She types and types and types and then I realize she is working on someone elses ticket!!!!! AFter 45 minutes she tells me that they won't refund the ticket because it's non-refundable. Now I'm thinking I have actually stumbled into the twilight zone.

    After another 15 minutes she finds out she can refund the ticket and when she gets done tells me to "Have a nice day." What arrogance!!!! Never once an I"m sorry, or let me see what I can do or anything other than attitude, arrogant displays and unbelievable lack of customer service care or concern.

    I will drive for days any distance I have to from now on if the only option is Delta or any of it's subs. Hundreds of people will be at this funeral tomorrow and they are all going to hear the story of how the Minister couldn't make it to the funeral because of Delta airlines inept business practices.

    How's that for publicity Delta??????

    Have a nice day Delta.



    blrman07 9/29/09 6:20PM

  • The worst experience ever, yet again! My father who is 72 years old and does not speak English was going to fly Delta to Kiev, Ukraine. Since Delta and KLM merger his original Delta ticket was changed to use KLM as a carrier. At the KLM counter we spent 2 hours talking to the KLM agent, Orbitz agent and Delta agent only to find out that I will have to visit Delta office (and miss the flight) because Delta agent failed to re-issue a ticket. When I got to Delta's counter (while KLM flight finished registration) I was greeted by very aggressive Delta agents who first asked me about the issue (one after another, supervisers not being any different) and then cut me off aggressively blaming me for not coming first to Delta counter before going to KLM (which happen to be in different terminal). Also, they offered me to pay the difference in fare if I want my father to fly at all. I did not pay at the end and they did issue a ticket to my father for the next day as I should be greatfull to them for that after paying ticket fare. But it was a day of nightmare, a customer service I would not wish to my enemy. I will NEVER FLY DELTA again! I wish they go bankrupt soon! Stay away, sometimes it is cheaper but so not worth it.

    mistreated_by_delta 9/21/09 6:15PM

  • Calling does no good. Send written complaints to Richard Anderson, CEO Delta Airlines, Inc.; 1030 Delta Boulevard; Atlanta, GA 30302-6001 with copies to Ms. Beth Reed, Director Customer Care at Delta AND most importantly to the Aviation Consumer Protection Division, C-75; U. S. Dept. of Transportation; 1200 New Jersey Ave. SE; Washington, DC 20590. Also it's important to show a copy went to your US Representative and Senator. You have more chances of getting a reply from Delta if a politician is receiving a copy of your complaint of poor service and/or poor maintenance practices. That was my experience based on their deplorable performance with Delta Flight 820 on June 26th which others have also have vented about.

    Bill 9/17/09 1:27PM

  • No one we know will ever fly Delta again. From start to finish it was a terrible experience, and the customer service number is a joke, when they don't hang up on you they just give you the number runaround. So save yourself the time and aggravation and avoid them as much as possible.

    They will be the next airline to go under by their own doing. We the honorable people will not have to do it for them, they are doing it very well all by themselves.

    fmkp 9/8/09 3:22PM

  • My son, a U.S. marine, had a three day leave and decided to fly Delta to come home. His plane was delayed from the start. His time spent with his family and friends was shortend considerably because of missed flights due to mechanical problems.

    When we took him to the airport to catch his flight back to North Carolina his plane was delayed again because of mechanical problems causing him to miss his connecting flight again.

    Delta used to be a airline that you could count on to get to your destination. After reading the comments on your airline I think its time that you start building confidence in your airline again so that people can get to their destination in a timely manner. I can understand some delays but upkeep on your planes would keep the delays at a minimum. And the courtesy of your associates makes a big difference to the people flying your airlanes.

    Kathy 9/8/09 8:00AM

  • Delta has total disregard for its customers. I will do everything I can to avoid flying Delta. I don't remember being treated this poorly before the merger.

    On a flight from Russia to Alaska recently, my return flight into Moscow on Aeroflot was 7 hours late due to weather, so I missed my Delta connection and had to overnight. Delta, who didn't have anyone in the terminal until the next day, was totally unsympathetic and charged me a re-booking fee of around $250. To make things worse I had earlier discovered that the agent in Anchorage had entered my Delta mileage number instead of my Alaska number as requested. I had this fixed when we arrived Seattle but the Delta miles are still on this first segment. Alaska will still credit the miles if Delta will delete theirs -- but Delta will not, even though it's their fault. Incidentally, Delta miles are useless for Alaskans trying to travel outside because there are never any seats available. I'm trying to get Delta just to delete my whole mileage account with them. Whenever I e-mail customer support, I get a form response that shows they didn't even read my request. And just try to get them to provide a phone number for a supervisor!!!

    Ugruk 9/6/09 6:45PM

  • Total bunch of idiots.. who really are not interested in following thru with you once they have your money for the ticket... so much for Customer SERVICE.

    lalayaya@cox.net 8/28/09 9:52PM

  • Delta Airlines ?!!! Who are you kidding !!!
    What a disgusting service , and unbelivably mean and agressive crew !
    TRaveling with a Baby - BE CAREFUL -DANGEROUS !!!!!
    Yes ! They mean and agressive - like in the airport ( while you getting registered for a flight) - like in the plane - during or even before flight!
    I traveled with my baby daughter to Russia.
    It was Flight DL 0030 ( on apr.28 2009)- I never ever in my Life went frough such a nightmeire !!!
    My husband had to work -so he could not travel with us!It was me and my 18 month daughter.All trip I planed ahead , because i was out of the country for 2,5 months.I called few times - to book seats. All operators told me the seats will be given at the time of registration and assured me - that definetly passangers with babies will have a priority ,and absolutlely not be separeted from a baby!I did pay for 2 seats - because I wanted us to fly comfortably!
    BUT - when a mean worker registered me ,she gave me and my baby separated seats!!! (MAY BE SHE EVEN DID IT ON PURPOSE)
    They promiced help with boarding - NONe!!!!
    I was struggling with a stroller - while I was boarding - and even asked for help...No
    Only in your dreams !!!
    When I got to our seats and discovered - they were across the walkway from each other - a asked a stewardess to help and give me 2 seats together for me and my baby!
    She SAID IT WAS NOT HER joB !!!noTHING SHE CAN DO ABOUT IT !!!
    i WENT TO A FLIGHT LIDER and told her - that since I registered to this flight srvice was BAD !!! I needed 2 seats TOGETHER FOR ME AND FOR MY 18MONTH BABY!
    I told her - that i will let the customer service know about the incedent ( but little did I know !!!)
    While the plane was gettting full I asked some people to switch seats with me - so I could be toghether with my baby! That worked, but only by that time the handbags department were full already , and I had to put my bags on the floor benith my chair !
    At this moment some mean , rude Delta workers were consern - that I will have to complaint about them- so They came back to me !
    But not to fix the problem with the seats- and make sure we were comfortable - OH NO !!
    They wanted me OFF the PLane!
    While I was desparately seeking for help(it is hard to travel with a baby by yourself )-asking for seats - I were promiced few times on the phone ... HOw possible could I be a problem for them !
    Women - who said she was Fligh supervisor - SAID - IF I DONT LIKE THE SERVICE - I SHOULD GET OFF THE PLANE AND TRAVLE SOME OTHER DAY!She came with couple of stewardesses - who did not try to get me and my daughter seats together ! And all of them started agressively attaking me !They wanted me to leave the plane - or else they said they will come back with security guys - and I will be taken OFF PLANE BY FORCE !!!
    I were shoked, I tried to explaine " Flight superviser "- what was the problem ... And after all I had to change the plane in Moscow ( RUssia)- because I were traveling further.... All Tickets were bought and paid for A LONG TIME AGO !!!! And why should I leave the plane - I did nothing wrong ?
    But If you Traveling "DELTA " - ASKING FOR ANY HELP IS "WRONG "...THEY NOT THERE TO HELP YOU- THEY HAVE TO SPEND THEIR WORKING HOURS THERE!
    oNE OF THE STEWARDESSES STARTED YELING - THAT SHE WONT FLY WITH ME AND MY BABY !!!
    She said " They will be troubles , I know this type ! I dont want to fly with them , I want them off this plane !!!"
    YOu know what - at the end of the Flight - she would not even give me her name ( she put a vest other her dress with a nametag) -and DID NOT GIVE ME HER NAME !
    sHE KNEW - THAT WAS ABSOLUTLY CRAZY - TO TELL - THAT ME AND MY BABY WILL CAUSE A TROUBLE - THERE WAS NO - ABSOLUTLY NO REASOIN FOR THAT !!!
    bACK TO MY STORY:
    All this people( DElta Crew) gathered around me and my baby agressively attaking me !!!They scared my daughter- she creid for 2 hours after that ! I could not calm her down ...They all spoke at once - so I phisically could not talk to them..And they were not talking nicely trying to resolve a situation they were swinging thir arms ,yelling and attaking me ! My daughter was scared and cried more and more !!!
    By the way I have a video( that contains a part - where DElta Crew gathered around me and my crying baby ). One of the other passangers recorded it on his cell phone and emailed it to me later.
    So finally I had to scream for help !
    I screamed to people - may be someone can stick up for me -Look what is going on ...???
    A man- who sat in front of me started to talk to Delta workers - that it was wrong -to make me leave the plane!( look on the You tube - flight DELTa 0030 )
    Unfotunately not many people spoke english( half of the passangers were just visitors in USA ) and could not complaint -So delta workers took advantageof them!
    The riot they started was rediculos !!!
    This is HOW YOU GET TREATED - WHEN YOU ASK FOR HELP ON DELTA AIRLINES OR IF YOU ASK THEM TO FIX THEIR OWN MISTAKE !!!
    tHE FLIGHT SUPERVISOR STILL WERE INSISTING ON ME LEAVING PLANE !Now she said - that I could not fly -if I have bags benith our seats !!!! I said - I would be happy to put them above - into handbags department - but there were full !!!
    So after a long arguing , humiliating,screaming on me , and scaring my baby , they said - " THey -(almost like a GOd to a human )- will let me fly - only if I will give to a flightattandents my bags..
    I had to agree !I had no choise- to much time I spent getting ready for this flight!
    A LONG-LONG TRIP WAS AHEAD OF ME -AND IF i WERE TO LEAVE THAT FLIGHT ON APR.28 - I WOULD NOT ONLY LOOSE LOTS OF MONEY ON RESERVED FLIGHTS AND HOTELS , i SIMPLY COULD NOT MAKE MY BABY GO THROUGH THIS AGAIN!!!!
    iF YOU EVER TRAVEL BY YOURSELF WITH A BABY ...you wll understand My frustration !!!!
    THat was 9 HOUR- FLIGHT !!!!AND DELTA WORKERS AGITATED MY BABY , SCARED HER , BEFORE LONG AND HARD TRIP!
    yES - THEY TOOK MY BACKPAKS -IHAD DIPERS IN THEM, TOYS FOR A BABY, WET NAPKINS , BABY CLOTHES.( EVRYTHING BABY NEEDS)
    why did they take them - they said it was not the way to travel - with bags benith my seats...( they just wanted to hurt me somehow !!!! At last they had to do something -if not take me off the plane )
    NO they did not want to ask passangers who filled the handbags compartment before me- if they could take their bags - and return them at the end of the flight - or bring them as soon as requested . THey took my bags - when I need to change dipers I would have to call a stewardess - she brought my bags- And I ACUALLY NEEDED THEM MANY TIMES - SO THEY GAVE ME MY BAGS -AND BAGS AFTER ALL WERE LAING BENITH MY SEATS!!!!
    SHOULD I SAY I COULD NOT MOVE AROUND... THAT WOULD BE THE SMALLESTPROBLEM OF THAT FLIGHT!
    I DID NOT RECEIVE A GOOD SERVICE OR SAFE TRIP THAT DAY! NOR DOD i RECEIVE A PLEASENT SERVICE! CREW WERE UNPROFESSIONAL, RUDE ,ARGUING WITH ME , ATTAKING ME ,HUMILIATING ME, SCARING MY BABY!
    MY BABY STILL GETS SCARED -IF I TRY TO GO WITH HER ON THE BUS OR A PUBLIC TRANSPORT ( BEFORE WE NEVER HAD PROBLEMS WITH IT !)
    dURING THE TRIP -IDEVELOPED A MIGRANE , ONE PILL OF IMMITREX USUALLY HELPS.. bUT NOT THIS TIME ,I HAD TO TAKE THE PILL SECOND TIME , IT DID NOT WORK( i WERE SURPRISED )-AND WHEN i TOOK IT 3 TIME - AND NO RESULT - i KNEW - IM GOING TO SUFFER FOR A LONG LONG TIME( I COULD NOT MAKE MYSELF RELAX )
    DO YOU THINK YOU COULD ?
    tHE TRUTH IS I COULD NOT RELAX ALL MY TRIP-I KNEW I HAD TICKETS TO FLY BACK BY DELTA AIRLINES !!!!THAT FRIGHTENED ME !
    BY THE WAY - WHEN I GOT BACK -AND STILL TRYING TO FIND RESOLUTION WITH DELTA CUSTOMER SERVICE - THEY INSIST " THE TRANSPORTATION WERE PROVIDED " AND WHAT ACCTIONS WILL BE TAKEN TOWARDS MEAN -AGRESSIVE PEOPLE IS NOT MY BUSINESS !!! ITS ALMOST LIKE THEY LOOK AT ME LIKE ON THE SUITCASE " THEY TRANSPORTED ME " TO THE DESTINATIONS!aND THEY "TRANSPORTED ME ONLY BECAUSE OTHER PASSANGERS HELPED ME NOT TO BE KICKED OFF THE PLANE !!!
    I HATE DELTA !!!!
    I HATE IT !!!
    OKSANA BAYRAMOVA

    OKSANA , NJ 8/25/09 2:29PM

  • I traveled to Alaska to visit my grandbaby on August 5, 2009 flying on Delta and their partner Northwest. The plane couldn't land in Fairbanks due to forest fires and we were diverted to Anchorage. In Anchorage, my luggage was missing and the Delta and Northwest "representatives" told me it wasn't their problem, look in Fairbanks. But planes were not flying into Fairbanks. As I was searching the airport for my luggage or someone to help me, I missed the busses that were transporting the people to Fairbanks. So I had to get a rental car at my expense and after flying all day, drove to Fairbanks, 347 miles at night. When I got to Fairbanks, I was told by Delta and Northwest that my claim needed to be filed in Anchorage. So after one day with my grandbaby, I drove back to Anchorage where I was told again, my claim needed to be filed in Fairbanks. I turned around and drove back to Fairbanks, the same day, and walked into the airport ready to fight, and as I walked past a pile of suitcases, saw mine. I took it and walked out and never received a phone call or anything. They had no idea that I took my suitcase. This was Saturday morning 6:30 a.m. On my return trip, August 14 getting in August 15, I waited for my luggage and again, nothing. A Delta "representative" told me it would be brought to me immediately when it came in. If it didn't come in to come back and file a claim. Six hours later, I called the 800 baggage number and waited on hold for 40 minutes when the woman who must truly hate her job and the people she works for came on the line and practically threatened not to help me. She then told me my bag would be delivered before 6:30 a.m. the next day. I told her that I needed it before then and she said oh well, they have 12 hours. I explained that it would be well over 12 hours and she got rude and loud. I did receive my bag later that evening but the delivery service was not Delta and he was very nice and offered to help me. Even though I got my bag several things were missing. I called again and was told that I could not file a claim with them, I had to go on line. I did and found that I was given a bogus claim number by the Delta supervisor. Now I just called the, and I use the term very lightly, "Customer Service" and explained to Suzette what had happened and she told me to call the 800 baggage line. I told her no, and what had happened and I would like to speak to a supervisor. She kept saying to call the other number. Then I told her that I was recording the phone call, which I also did with the baggage number, and she told me to hold. When she came back, again I was told that my claim number was no good, which I knew from trying to file a claim, and that I would have to call baggage. I asked to speak to the supervisor and she told me that he didn't feel it was necessary to speak to me. I asked for his name and she said she doesn't know his name. She told me she would transfer me to baggage and I told her to a person and not a voice mail, which of course the recording came on immediately. I don't like to complain, but I have given Delta 3 days to fix this and still I am getting no help at all. I followed all of their rules. My bag was the correct weight, my carry on was smaller than regulation, I wore my seatbelt at all times and I paid for my checked bag to be put on the plane and travel with me to and from my destination. Delta and Northwest make rules for the passengers but the employees have no rules. They treat people badly because we do travel by plane so often. I paid cash for my ticket, I didn't use miles, and I trusted these people with my life and belongings. I would definitely not encourage anyone to ever trust Delta or Northwest with anyone or anything they love or care about. When I walked into the airport the other day to see the supervisor, people were very upset over Delta losing a child. They put the child on a different flight and did not inform the parents who were there waiting. And the response from Delta employees was so nonchalant. Like all in a day's work. So, after 2 emails asking for a reply, which I still haven't received, and several phone calls, several recorded, I am writing this in hopes that people will realize that Delta is not the way to go. When there is such serious problems as I have just read about, someone at the top should have enough common sense to realize there are alot of problems. But then, the problems usually start at the top. Makes me wonder about the credentials of people working and flying for Delta. I am not a mean person, but you have gone to far. I could understand once in a while, but has Delta even read these letters? What have they done to fix any of this? Is there really anything we can do to get our things back? I hope this makes you think before flying with Delta. My job is promoting positive customer service, and I know I do my job well, I know all of the other employees names, my immediate supervisors name, her supervisors name, and the owners of the company's names. Customer Service is the wrong name for your 800 number. Please stop advertising things you refuse to provide.

    Jo 8/18/09 2:26PM

  • On August 14, 2009 I was scheduled to fly from Charlotte NC to Cape Town South Africa at 1:14 pm.

    I arrived at the Delta Check-in counter at approximately 10 am and was assisted by a Delta employee. The employee was belligerent and started shouting at me and another passenger who was travelling to Columbia.

    When I informed her that I had already checked in on-line, she told me that “That means nothing” and that I had to redo the check-in and re-enter my details.
    I had problems getting the passport scanner to read my passport and informed her of this. She ignored me completely and called the next passenger. At this point there were three of us being attended to at her counter.

    She then scanned my passport, gave me a check in ticket and said “You're done”.
    As I was walking away she shouted “Your bag is overweight, you need to remove 10 pounds from your suitcase or pay $150”. The woman appeared to be extremely agitated and rude. I gave her my credit card and she gave me a receipt for $150.

    She then continued to assist one of the other passengers. When I asked her why she had not put the baggage destination tag onto my suitcase (which was still on the scale) she replied saying “Don't tell me how to do my job”.

    I then walked away, proceeded through the security check and went to gate 4 to wait for my flight to Atlanta. As soon as I got to gate 4, I informed the Delta staff there that the woman at the check in counter had been rude and had not put the baggage destination tag on my suitcase. The Delta staff member said that she would look into it.

    Clearly no one looked into the issue. I arrived in Cape Town, South Africa and when I went to the baggage counter, I was informed that my suitcase had never left the Charlotte airport and was still in North Carolina.

    I am now sitting in South Africa with no clothes or personal effects and all the presents and other items I bought for friends and relatives are still at the Delta counter in Charlotte. I have now had to incur undue cost to buy clothes and toiletries etc... and have to fly out to Walvis Bay, Namibia, which was actually my end destination, on Monday morning, with nothing, as I have been informed that my bags will only arrive on Tuesday.

    Had this been a normal case of lost luggage I would have understood, but I believe it was a deliberate action by an employee of Delta Air.

    Dano Maxwell 8/16/09 1:30AM

  • traveled on 7/28 flight 6718 to NYC
    plane "dropped" suddenly , overheard that
    there was a larger jet ahead of "us" and i assume got caught in its "vortex"... why was it traveling so close??
    7/28 flight 208 to prague- center lighting did not work , nor did one sink in lavoratory
    8/12 flight 6524 delayed from nyc to albany- customer service -quite rude-when asked for update information.

    jjgang 8/14/09 6:53AM

  • it's a shame that I am now going to have to base whether or not i will go somewhere based on Airline.DELTA IS NOT THE WAY TO GO...PERIOD...I Booked a trip to Barcelona spain for early 2010. my return flight was to be from barcelona to Paris and from Paris to Philaelphia....Delta Canelled that flight without reason, and try to book me on a flight that left paris at 1105 even though the flight out of Barcelona didn't leave until 1025am...WTF?? I call customer service and suprise suprise the agent couldn't even manage to pull up my itenerary so I hung up. I actually called expedia and had to have that agent call DELTA to figure out what was going on. Delta then decided to move my flight up an hour straight to KENNEDY, with a 6 hour layover...WTF...I had no choice but to just stick with that....I have had nothing but bad experiences with this Airline and i feel sick, that I'm giving them money.

    Ihate_DELTA 8/12/09 12:08PM

  • my 16 year od was on a flight with mechanical problems stuck on a runway for 1.5 hours was not alowed to get off and took off to atlanta missing his fight connection was tossed into n office with small children and could not be sent to his destination until 12:00 pm he was not shown respect and no attempt by the airlines to contact either parent was made very unsatisfied with communication on behalf of delta

    Anonymous 8/11/09 5:04AM

  • first time i tried, the voice recognition didn't work at all. called back and it was busy. unbelievable.

    Anonymous 8/5/09 12:38PM

  • day three and still waiting for bags to be delivered. They show at airport. Rep contanted airport and said ready for delivery. Still waiting ask each day and get same response. Live 20 miles from airport you would think they could get bags across town.

    n/a 8/5/09 7:56AM

  • Choose another airline if you can....Had a 17 year old friend visit from Korea and traveling through New York to Detroit. The counter help insisted that she pay for her baggage, which you don't have to do on Intl. flights. They made her wait 15 minutes before she asked for a supervisor. She told them that she didn't have time before she needed to check in. They made her wait 15 minutes for the supervisor and guess what? Yup, he told her that they could not put her baggage on her reserved flight and she'd have to wait 3.5 hours for the next flight. Great service - they made here pay $15.00 for her bag and made her 3 and 1/2 hours late for meeting her parents in New York. They were not helpful and not very intelligent.
    Comments were; " it is not on our computer, Sir", "I don't need to explain", "Delta has a new policy, Sir", " I don't know why we did it on the last leg but we won't do it today",

    Larry 8/4/09 2:28PM

  • Delta lost/misplaced a carry on bag in Cincinnati (my son was instructed to leave it plane-side) - this was on a Wednesday, and we finally got the bag Sunday morning. In the meantime we had to purchase new clothes, underwear, toiletries, etc. for him. The 800 number is useless - an hour on hold, misinformation and nearly impossible to get answers. We faxed in a report and receipts over 2 weeks ago, but we have not received any word re: whether or not we will get any reimbursement for the money we had to spend. Currently, I am on hold AGAIN waiting for a sales rep...This is a very poorly run organization and I would rather walk than fly Delta again.

    Debby 8/3/09 3:35PM

  • Do not send your children as unacomponied minnor with Delta Air. The fee is $100 and you may or may not get the service rendored that you paid for. I sent my son, who is twelve years old on his flight with Delta Air on 8-1-09 as unacomponied minnor. My son woke up alone on the flight with no one to be found on the plain, walked off the plain by himself and found his mother at the gate who was waiting for him. Then the flight attendit showed up and never asked my sons mother for identification or even had the papers for her to sign to release him to her. I called the customer servic who then gave me a phone nuber that didn’t work, so I called them again and they gave me the number to the corprate office. After being on hold for 15 minute I spoke with some one who again put me on hold for another 15 minutes or so. To have him tell me that he spoke with Kona Airport and that they said the service was renderd and all they could offer me was an appology. So I paid $100 for “we’re sorry” not good busness. My self and my family will never fly or put are trust in Delta Air again.

    Upset Father 8/3/09 12:22PM

  • Ridiculous! nobody to contact for domestic and or international travel!

    use another airline DONT FLY DELTA..

    and be prepared to make your 1 meal on a 17hour international flight last a loooong time cause thats the only meal you get due to "turbulences"

    dissatisfied 8/3/09 8:54AM

  • Not impressed! I am having a problem and can't get anyone to even answer the phone. I really can't rate anything except reachability since NO ONE WILL ANSWER!!!
    I am regretting being talked into giving this airline another chance by the travel agent. Hopefully, someone at Delta will eventually answer the phone or contact me via email so that my problem can be resolved!

    unhappy customer 8/2/09 8:03PM

  • I am active duty military and was charged for my luggage. When I brought it to the attention of the PC FL airlines staff, she handed me an 800-325-8224 number to call to resolve the problem. I have called that number for a solid week and it has been busy and then it disconnects you. To top it off I attempted to call the 800-221-1212 number which is suppose to be for PC FL Delta and hit 0 and got thru to a person who said they would transfer me and then hung up. That number has also rang busy every since. I will go out of my way NOT TO EVER fly Delta again.

    unsatisfied military flyer 8/2/09 3:03PM

  • This was the worst customer service I have ever had, and I had some bad once.
    First I was on hold for 20 min, than the woman was so rude....
    I will NEVER fly with delta, I was treaded so rudly, if the personla on the phone is rude how is the crew on board gone be????

    no name 8/2/09 2:08PM

  • Booked my flight online @Delta.com for flights from Alexandria, LA (AEX) to Harrisburg, PA (MDT), which included plane change in Atlanta, GA (ATL). Received email with Delta confirmation number and ticket number. I went online the day before my flight and printed my boarding passes for both flights and also paid baggage fee in advance. I got to the airport 10 minutes late (5:40 A.M.), which was 20 minutes before flight left at 6:00 A.M. All I needed to do at the airport was check one bag which weighed 29 lbs. Please understand the level of activity at AEX on a Sunday morning is very very low. The lady at the Delta check in counter told me I was too late to get on the plane, even though they were just boarding the plane. She would not even attempt to let me check my bag. Thus I missed the flight. I should bare the responsibility, and do, of being late and fully accept it; even though I could have boarded the plane with just a "little" help. Now comes the kicker of this message. The lady told me she would be back in a second to help me get another flight. After an hour and a half the lady had never came back to the check in counter. The counter was unattended at Delta, however all the other airline check in couters had personnel working theirs. I called Delta customer service to find out the status of the counter, was it going to be closed the rest of the day? The lady I talked to on the phone sent an email message to Delta personnel at Alexandria International Airport (AEX). Thirty (30) minutes later a different lady came out to the check-in counter and asked me if I called Delta customer service? I responded "yes". She informed me that she couldn't help me, and then told me I would have to call Delta reservations to rebook another flight. So I called Delta reservations while standing at the counter, after 15 minutes I finally finished going thru the automated attendant to talk to a real person. The lady with Detla customer service told me she couldn't help me, she informed me any change would have to be made by Delta personnel at the check-in counter at Alexandria International Airport (AEX). I asked if she would mind talking to Delta's personnel at their check-in counter while I had them on the line, she said "yes". But guess what, by this time there was no one working the counter anylonger. At this time I stepped across the baggage scale and knocked on a closed door behind the check-in counter so that I could get the two Delta personnel to decide which one could help me. Once the lady behind the check-in counter heard me knock she stuck her head out and informed me I could get arrested for crossing the baggage scale and coming behind the counter. I told her I just needed some help! Guess what, she then told me she could not talk to the lady I had on the phone with Delta reservations. She informed me the lady with Detla reservations could call her on a land line but she couldn't talk to her on a cell phone. I finally gave up and decided to return home. Also the lady on phone at Delta reservations told me she showed that I was on board the flight to Atlanta. I told her if I was on the flight why would I be calling her to try and book another one the same day to the same place. I was informed I would have to go back to AEX to file an Affadavidt that I was not on the flight. My advice to everyone is not go online to get your boarding pass for a flight, at least not with Delta Airlines.

    Talk about stonewalling --- give me a break! I told the lady at the check-in counter, "NOW I UNDERSTAND WHY DELTA HAS A TERRIBLE REPUTATION, AND ONE IT RIGHTLY DESERVES BASED ON MY EXPERIENCE. IT'S THE WORST CARRIER TO FLY ON BECAUSE OF IT'S CUSTOMER SERVICE!!

    DON'T FLY DELTA - NO CUSTOMER SE 8/2/09 10:29AM

  • I need to choose my seats because the airline website will not let me. If I don't get in contact with them soon someone else can get the seats that I want and that will cause my family members to be apart. There is a constant busy tone everytime I call...Why? What is wrong with them. Normally a business will have an automatic system that will tell all operators are busy please hold or something like that. But I know they are not that busy plus they are open 24 hours a day. Are the employees there that lazy? If so how are they keeping their jobs...

    Anonymous 8/1/09 7:21AM

  • I've been trying to get in touch with reservations for the last hour. It's been ringing busy all this time. How are they selling tickets if it's always busy?? This is nuts. I'm inclined to find another carrier!

    Anonymous 7/31/09 9:42PM

  • We can send them a permanent message....simply fly some other carrier for the same fare. This problem with busy numbers, Bombay agents, and no help with lost or delayed baggage has been going on for years....since I left employment there. We all need to take a stand and fly any other carrier.

    Anonymous 7/31/09 9:25PM

  • Simply unbelievable! All customer service lines have been busy for hours...how is that possible? If the the number of complaints regarding the (lack of) customer service is any indication, I guess I know the answer...or are the customer service representatives just tired of giving the people who pay their wages grief and have put their phones on "ignore"?

    Anonymous 7/31/09 8:25PM

  • I am simply sick & tired to being transfered to India, South America or Damn Mars!!!
    This Company Sucks!!!

    Anonymous 7/29/09 12:22PM

  • Horrible! Simply Horrible! I've worked customer service and I have never seen a company try everything they can to not help a customer. From hanging up on me to denying that they had a supervisor to connect me to. I had to use up all of my anytime minutes and spend an extra 20 bucks just to get my ticket right. Even corporate office service was horrible! Workers don't follow through and complete their job, they're rude and wouldn't transfer me to a supervisor. I had a flight online for 100.00 less than the one the representative tried to quote to me. She didn't even try to look up a cheaper flight. None of the people I spoke to took the time to investigate my issue. It took me almost 6 hours just to get my flight corrected and they still charged me an extra 20.00 that shouldn't have been charged. Delta, please get on the same page and train your people correctly! I'm surprised you're still allowed to service people. No wonder your rates have dropped, after this I don't care if your tickets are a dollar, it wouldn't be worth my time to deal with you or the people that represent your company. Thank God for choices because I will make sure that Delta is never my choice of airline to fly and pass the word on to anyone and everyone I know to do the same. Frontier, AirTran, and the rest of the airlines should thank you for giving them more business.

    disappointed 7/23/09 4:14PM

  • By far the worst service and customer service in the history of the world... i dont care if they have the cheapest flight by over 200 dollers, I will never fly with delta ever again and make sure any person i ever talk to does not either.
    I was in a car accident the night before a flight, a family member called the airline and told them our situation, and the women on the phone assured her that we would only get charged 25 a peice for missing the flight. well when we tried to get tickets for the next day they were trying to charge me 250 a peice to use tickets that cost me 200. so i just canceled the tickets and bought new ones... so now trying to use the old credit i have, which they assured me i could use without penilty... im getting fined like a 150 per ticket, yet again... unbelieveable

    chris123 7/23/09 1:50PM

  • TERRIBLE SERVICE
    FLIGHT FROM MANAUS TO MIAMI JULY 10 , 2009
    EMPLOYEES IN BRAZIL WERE FRIENDLY AND POLITE. DELTA
    CHANGED OUR FLIGHT TO A LATER DATE WITHOUT CONSULTING WITH US. WE HAD TO STAY AN EXTRA DAY, DELTA DID NOT PAY FOR EXTRA DAY IN A HOTEL FOR US.
    CHARGED US $550.00 FOR EXTRA LUGGAGE AND LOST OUR LUGGAGE ( 3 SUITCASES )FROM ATLANTA TO MIAMI. WE HAD TO WAIT IN MIAMI FOR IT TO ARRIVE. CUSTOMER SERVICE REP WAS INDIFFERENT AND DID NOTHING TO HELP US, SOUNDED IMPATIENT AND DIDN'T CARE.
    I AM VERY DISAPPOINTED WITH THIS AIRLINE SERVICE

    valeria p linstroth 7/21/09 8:40PM

  • I called the customer care no, to reserve baby basenet for my baby. They told me that they won't reserve. It is first come, first serve basis. For a 14 hour journey (Atlanta to Dubai), it is very tough to hold a baby for 14 hours. They are not polite in handling the issue. But Emirates airlines is very helpful to reserve a baby basenet for me.

    ABPW 7/16/09 10:40AM

  • "All I wanted was directions" Get this!!!

    I was to fly out of NJ but was delayed due to weather in Atlanta.

    I spent THREE hours on plane within 50 feet of Gate. I did not complain. I listed to my iPod - after all it was weather related.

    After they brought us back to gate. I spent one hour in line to speak to Agent. I listened to iPod. Waited my turn.

    Agent stated I coudl wait with Delta and see if other planes leave (and could not promise a connecting flight in Atlanta ) or I could fly out next day with Continential.

    I chose Continential. I had to wait 12 hours later to leave.

    I had $10 bucks on me. I didn't ask Delta for food, I didn't ask for refund full or paritial.

    All I asked for was directions to Contiential and Delta Agent could not help me.

    Actually told me she had no idea!!!!

    When I got back, and two days later just wanted to call Delta and give my opinion.

    Get this. One hour on phone, spoke to Jamicia and India - never could get one in the US.

    All I got was "Sir we can't help you - we only take reservations". How sad is that?!?!

    Cbishopnjax 7/15/09 3:45PM

  • Never again will we fly Delta Airlines. We do not fly, and this was our first experience. Our daughter is traveling to Las Vagas for a National Softball Tournament, thus the need to fly. We contacted Delta reservations hoping to experience positive assistance for inexperienced travlers. However, the experience was just the opposite. We were connected with an individual whose english was extremely broken and difficult to understand. She indicated the flight we requested was non-existant; the flight was not! My husband, having difficulty understanding, booked the absolute worst flight for our needs. Not only does our daughter miss the opening ceremonies, but also the last day of her games due to the return flight. Needless to say, the individual assisting with reservations turned an experience of a lifetime into a frustrating situation for her parents. Although confirmation was sent, we were out of town with her softball tournaments, therefore unable to check e-mail. As inexperienced travlers at the mercy of professionals, we were unaware of the seventy-two hour cancelation policy. When our attempt was made to change our flight, we were told each ticket would be an additional $150.00 (company policy) No one was willing to understand the language barrier nor the fact we were told the flight we requested did not exist. As educatiors, we go beyond the call of duty working with our students and their parents, in hopes of making a difference in the lives of our countries future. Thank goodness our education system is not operated as a business; cold and calculated with no room for understanding complicated situations. We will make this experience work for our daughter, however frustrating our encounter with Delta has been. As previously stated, we will never again use this airline due to their unwillingness to work with us in waiving the $150.00 change in flight fee. We view the booking of an incorrect flight as the agents fault not ours. We know we make a difference in the lives of others. Sadly, Delta has not made a difference in our daughters.

    Anonymous 7/13/09 7:31PM

  • Let me first say that I am not a person who complains or finds the worst in situations,but in this case my family and I are so very disappointed with Delta. Our ordeal began on Friday, June 26th with Delta flight 820 to Rome. The six of us had a total of 8 bags we checked for our trip to Rome with one day planned with a Vatican tour and fun in the city before catching our cruise ship, Navigator of the Seas, on Sunday the 28th. We boarded the plane only to sit while the pilot explained they were trying to fix left engine trouble. Finally the flight was cancelled with the entire passenger load standing in line for hours to get hotel and meal vouchers. The customer service was slow and not pleasant. No one was allowed to claim their bags as they were going to be held until the next flight. We were told that flight 820 would take off again on Saturday and to arrive back to terminal E and that it would be a different plane . Again,the six of us boarded the same exact plane to have it cancelled after right engine trouble and air conditioning concerns. Our family found ourselves stuck in line again with only 3 or 4 representatives at the desk to take care of all the passengers. At this time not only had our Rome activites been cancelled, but we would now miss boarding the ship on time. To make a long story shorter, we finally did fly to London, London to Rome, had to spend the night and fly to Reggio di Calabria take a water taxi to Messina,Sicily and caught up to the the ship on Monday - lost our excursion. To top everything else off, Delta has lost our luggage - so we had to spend our entire cruise without our luggage and spent countless hours at the guest relations desk on the ship trying to get an answer about our luggage. We are all so frustrated and upset about not having our clothes for the cruise and missing cruising days and an excursion that we had reserved. When we returned to Atlanta from "our vacation" on Sunday, July 5th, we again had to stand in line and file another claim for 7 of our lost bags. Delta evidently still has no idea where our luggage is. We received a call from our cruise ship saying that 3 of our bags were delivered to the airport in Crete - when I called the baggage claim office they could not confirm this information and I was told that they would put it in the file, but could not call overseas to check on them. We feel that Royal Caribbean has bent over to help us and has made numerous calls to find our missing bags and has found out more information than Delta representatives. As we recover from this ordeal, we feel that we need a vacation from the "vacation". We saved for a long time for this trip and feel "cheated". We did not get the trip we so looked forward to taking. We spent thousands dollars with your company (not to mention the cost of the cruise) to take us on a trip of a lifetime and got dissapointment, spending hours standing in line with rude representatives, taking our cruising time at the guest relations desk for hours trying to find out information about when our bags could be delivered to the ship, using roaming minutes on our cell phone to family members to get them to call about our bags since we were getting nowhere, and now having to spend the time filling out lost property forms. We are spending more time with Delta issues that we got to spend relaxing on our expensive trip! We lost money on reserved hotel rooms, tours, clothes, and jewelry. This has been the WORST travel experience!

    Anyone know who I can get in touch with? No one at Delta will help me, and I feel that my family deserves major compensation!

    wade 7/10/09 4:56PM

  • Delta Airlines is the most Uncustomer friendly airlines of all time. I wish they will not opereate as Monopolists do. In some way they think they are the only airlines around especially, when you are flying to Africa. They Lost me Baggage in December 19th 2008 and to present Nothing Positive. Not even a Fax detailing my circumstances and info has proved fruitful. In Short Delta Airlines Is F@#$ed Up. I wish they go bamkcrupt and fold up like other ailines who offered better service than Delta Airlines.
    They don't really give a damn until you raise the issue of filling a litigation and hiring a lawyer.

    Anonymous 7/10/09 12:59PM

  • Horrible airline to travel with. Lost luggage, delayed flights, and no way to make contact with anyone. Please, never fly on Delta

    misc 7/9/09 11:03AM

  • My 12 year old daughter was told 20 minutes before baording she couldn't fly to her connection because minors can't travel on the last flight out. However, no one said anything when she checked in or when we confirmed her flight the day before. I felt helpless having my 12 year old daughter half way across the country and they didn't let her fly home!!! No one was helpful!!! My duaghter tried to hand ther lady at the Delta counter the phone so I could talk to her and the lady told her, "I don't want to be yelled at."
    Also, her luggage made it to Florida. Not her- the most important!!! They charged us extra fees, the money didn't matter, I just wanted my daughter.
    IT WAS THE WORST EXPERIENCE EVER!!!

    Anonymous 7/6/09 5:34AM

  • My daughter's luggage lost-her flight was changed and her luggage was never removed from the other plane- their 1-800 number to get help is a JOKE. No ONE answers the phone. Try the website--all you get is "invalid number" even though I'm putting in the number I was given. Delta obviously could care less about customer service or assistance
    I will NEVER use Delta and I am seriously thinking of involving our local news to 'highlight' there dreadful service

    caseyjessysammy 7/2/09 3:13PM

  • 50 people's bags lost on our flight. This is after our direct flight was cancelled and re-booked (indirect flight, 3 hours each direction out of the way)

    Bagage reference number given was invalid. Cannot get Delta customer service to answer phone.

    Bags? Will probably never see them again. Includes all of our infant's items, many specially bought or made for her.

    NEVER WILL FLY DELTA AGAIN. PATHETIC.

    Anonymous 7/2/09 10:35AM

  • Does Delta pay their phone bill ???? Can't anyone today give good service ? Maybe Delta needs a bail out from what's his name !!!! I have tried to call all day and cannot get thru.....do you think Delta would do more business if they gave good service ???? The 800 number does not work and the 404 number is continually busy.....

    plane mad 7/1/09 2:27PM

  • Please help. We are not getting any proper answers from anyone at Delta.

    Situation: Conf# RYJA4D for Rachel Kjolby leaving SF on 6/26/09 to Atlanta via Delta #46--No problem

    Connecting flight Atlanta to Rome Delta 820- Cancelled flight for technical problems two days in a row.

    After two days is put on a flight- Delta #28 to Paris connecting to Air France #5040 to Florence

    After arriving two days late and missing her first day of school the suitcase never arrives.

    After numerous phone attempts (expensive phone bills) no one seems to want to take responsibility to try to find out where the bags are. Atlanta? Rome?
    Paris? Florence?

    I tried to track the bags but am told by the computer the Ref# FLRAF86098 which was given is invalid.

    It is now July 1st and no one is giving us any answer as to who is looking for the bags if the bags are being looked for, or what we should do in the meantime. We feel as if we have been dropped like a hot potato and our help crys are going to deaf ears.

    I have sent two e-mail to Delta customer service and have had no answer back. Many useless phone calls. Much frustration
    Please let us know some information-at least a proper reference number.





    Anonymous 7/1/09 2:20PM

  • HORRIBLE SERVICE AND VERY RUDE OPERATORS!!!! I called and the lady who was helping me at first transfered me with a guy who thought raising his voice to a customer was a smart thing to do, than he put me on hold for 5 to 10 minutes. . . all this customer help line and services they have is just a goose chase!!!! After this I'm not planing on using Delta Airlines next time and recommending my friends to use a different company.

    a disappointed customer 6/30/09 2:33PM

  • Experienced what I consider a "bait & switch" with Delta baggage handling. Last year flew to Tel Aviv with checked bag weighing 68 lbs...no problem. June 2 from Atl airport at curb check my companion & I were flying to Barcelona & my one bag weighed 65 [I still have the tag saying that weight]. The Delta checkin clerk kept swiping my passport & saying it wouldn't go through. Told me it would cost $96 extra for overweight. I agreed as he said no other option. He grabbed my companion's bag & weighed it at 39 pounds & shoved it through the conveyor belt. Then told me I had to go inside & he took me to the cargo desk instead of regular passenger checkin. There, after actually kissing the clerk, who then left & put him in charge, he ran my passport & bag through. I now find that I was charged $150 instead of $96 as he said. From Barcelona back to Atl, I checked 2 bags without extra charge on Delta flight. Both flights were booked months in advance. I was a frequent Delta flyer as is my husband. But if I can't get this corrected, I'll be taking other airlines. Be careful when you go to Atl. Most of the people are wonderful there, but this guy was really laughing at me. After putting my bag through, he snidely said, "Oh, you know, you could have just requested to send another bag for less, or you could have just put some of your stuff in your companion's underweight bag." I asked him why he waited to give me that info & he laughed at me and left...what a monumental jerk! Just be careful. The weight limits have gone way down lately. Know your options.

    Anonymous 6/25/09 11:33AM

  • I could not get through on any of the numbers and I agree customer service is terrible. Here was my trick: call sales and tell them your problem! These companies make it easy to get to sales and hard for anything they consider not profitable.

    Anonymous 6/25/09 11:27AM

  • My spouse and daughter had a very bad experience at Bradley Airport in Hartford CT.
    A flight originating out of Dallas made a stop in Cincinaty, KY. and then to Hartford, CT. She was told by a baggage claim clerk that her check bag was delayed at 4:30pm yesterday on Thursday when in reality the check bag arrived the same day. They neglected to tell my wife that info. Some at the airport took the wrong check bag. Delta has recup the at all. My kid has no clothe to wear and they very upset and mad. Found out the clerk was not a Delta employee. It was mishandled very unprofessionally.I tried
    to get them to call the person who took the bag with no avail. They just don't care about customer service. I will never use Delta for mi flights.

    GH 6/19/09 10:26PM

  • Customer service is a joke at Delta. In fact, it is so nonexistent it is a lack of integrity to list it on your website.

    Someone stole something from my luggage and I attempted to make contact with customer service
    to get direction on what to do. The 800 number
    doesn't work; a second number listed doesn't work; and it is impossible to get in touch with a live human being on any other number within a respectable amount of time. It is no wonder you are going bankrupt. It isn't the price of oil alone - check Southwest Airlines. They are profitable. By the way, I will be checking with Southwest Airlines, too, from now on when I need to fly.

    Anonymous 6/18/09 1:18PM

  • On June 11, 2009 flight 1305 from Atlanta to Orlando my luggage was taken my another passenger who refused to return my luggage. Delta baggage representatives said Delta was not responsible and refused to send someone to retrieve my luggage. I was told to file a police report to have them get my luggage.
    After calling the toll free number for baggage, someone who said they were the supervisor in charge, told me that my bag was taken by mistake and I had to wait until the person returned bag. I was on a business trip and was unable to attend due to lack of contents needed in my luggage. I was told that everyone was not as perfect as I was and to act like an adult and wait until by bags were returned because Delta would not do anything. My bags were not returned until a day later and whoever took my luggage had gone through my personal contents. I am not sure what kind of environment my bags were in throughout the time it was in possession of whoever took them, therfore for my personal safety many items were thrown away.
    Anyone can walk into baggage claim and take your luggage which is a safety and health threat to all involved, but Delta took not responsibilty.

    Anonymous 6/16/09 5:09PM

  • Your customer service number does not work. i need to call in to cancel my itinerary. If I could do this you could resell my ticket for additional revenue.

    chris 6/12/09 3:46PM

  • We booked a flight to Nairobi through Delta several months ago only to find out through a press release (not Delta)that the flight had been cancelled. I'm traveling with 4 kids and they had 3 of us on completely different flights. They insisted we all could not get on the same flight 3 of us were on. However, there was no problem getting on that flight through expedia, orbitz, etc. Delta just wanted to give us a refund - of course they did they knew it would cost more to get on a flight 6 days before it left. Their customer service agents were absolutely no help as matter of fact made the problem worse. I have nothing good to say about Delta!

    pparker 6/4/09 9:10PM

  • I can remember when Delta built a landingstrip long enough to land a jet in my hometown.Once they were the best and now they suck and Expedia also sucks with them. I
    had flight from Nashville to Scottsdale az.
    over Memorial day.We boarded the plane on time in Nashville but we sat ther for 90 minutes because it was raining in Atlanta where i was supposed to change planes.Long story short when I arrived in Atlanta my connecting flight had already taken off.They gave me a seat request for the next flight and I went to that gate.I was on standby and I was 7th. on the list.Well from there i was bumped 3 times and ended up 24th. on the list
    nedless to say there are never 24 seats left on a flight.I missed the flight and was told I could get a seat at 6:55 the next afternoon.It was important for mr to get back to work.They refused to even furnish a motel room because they said the weather caused the problem.The damn weather didn't bump me three times from a flight I really need to be on.I sat in the airprort all night and at 4;30am went downstairs and bought a ticket fro USAirways and will always fly them from now on.

    Anonymous 5/30/09 1:48PM

  • The last time I flew Delta the plane was dirty and the staff disdainful. On transferring to SwissAir I felt immediately comfortable. The plane was immaculate and the staff seemed genuinely interested in my comfort and appreciative of my being aboard. I grew up in Atlanta and remember choosing to fly Delta even if it cost more and required an additional stop. You were a premier airline. Since you have been unionized your service has steadily declined. Is that just coincidence? I am old enough to remember what happened to Eastern when it was unionized and Delta was not. We were so proud of you. Now I am ashamed, even more, ashamed for my country when I think what an impression foreigners must have when boarding a Delta flight. I know you are not alone as most airlines in this country are now unionized. But I am so disappointed. I wish there were something you could do to rectify this but I'm afraid it's too late. The unions run you and of course, their concern is the welfare of the workers. I only wish they could see that customer service is as important to them as it is to the success of your company. I don't think I'm asking for anything unreasonable; just a smile and an occasional helping hand with luggage. Even more important, please ask your employees to look at a customer when they welcome him or her aboard. The words are almost worse than not saying anything when they're obviously mechanical. As for me, I'll remember Delta when one really felt welcome aboard! Maybe that day will come again. But I'm old enough to be a realist. I don't think it will.
    Jim Webb

    Jim 5/21/09 9:18AM

  • I have been flying and arranging flights for my friends and family for 60 years. This evening Delta airlines stranded 3 of my family at JFK and offered no assistance. I was given a number to call to help them and the person stated it was their problem, "Get a hotel and go in the morning". These are 3 non English speaking people who traveled to NYC for a daughter's graduation. They are stranded there, and Delta is treating them terribly. I have never experienced this type of treatment by any airline in my entire life. I entrusted you with the travel of these very special people, only to have them terrified in a strange city at the mecy of Delta airline employees which is no help at all. Delta needs not to be in the airline business. This experience will never be forgotten all the lives of all involved. I am on the telephone in Chicago, Il trying to make arrangements for their food and safety for the night all caused by erroneous judgement and hashness of the Delta Airlines.
    The flight was 6750 out of JFK at 8:30 pm and yes they were at gate 25 to board 1 hour ahead of the flight. In fact, you took their luggage putting that on the plane to Chicago and refused to board them. No one at Delta responded to my many calls.

    pharper203@aol.com 5/20/09 7:00PM

  • I may send a letter of complaint but until then I want you to know about my experience on NWA flight #507, service from NY LGA to Memphis today, April 30, 2009. I was given a single boarding pass at LGA. The second leg was listed as #507 as was the first. I wondered whether that meant I would have the same plane all the way to LR. I heard no announcement during the flight about those who were continuing on to LR. As we were about to land at Memphis I asked my seat mates if they had heard anything and they too said they heard nothing. (We never heard any instructions about masks, etc. at the beginning of the flight.) Seemed odd at the time. When we landed, I collected my luggage, moved toward the door and stopped to ask a flight attendant standing there what I was to do. She told me there was a change of equipment and I had to go to another gate. When I said I was disappointed not to have heard an announcement offering that information I was told that there had been one. I said well maybe the speaker near my seat (row 11) was not functioning. I was told that was impossible. One of the three attendants at the exit door, a woman, said "You must be deaf!" I took it as a slur and surely it was intended that way. I got angry and said something which was most uncharacteristic of me It was "You're f***n' wrong." She might have apologized and provided the information without accusing me as she did.

    I have never had an experience like the one I had this evening. I spoke with the ground supervisor at Gate 12 at the airport in Memphis and filed a complaint with him. While I was explaining what had happened, the three crew members from the first leg of 507 interrupted us and told the supervisor that my language had offended the attendant and all three denied that one of their number had said I was deaf. They were just angry about what I had said. To top it off the woman who had uttered the slur said to the supervisor "I do not want her on this flight". Fortunately she did not prevail. Never saw her again but one of the others who was greeting passengers as they entered the plane said hello to me and smiled. Perhaps someone had gotten to her. I certainly hope so. I have never, in all my experience as a passenger, had to deal with with people like that.

    I do not know the name of the offending crew member but I could identify her in a lineup.



    JUne Freeman 4/30/09 7:51PM

  • I am a delta frequent flyer member.I stopped
    flying delta some time back and now I remember why.
    Our reservations were made in Jan. Delta changed our flights three times. How ever, they did not change my mothers flight on the last change so they had her flying to a different lay-over. She is 89 years OLD !!!
    I called Delta 4-13-09. Spoke with three people before an agent confirmed us all on the same flight with seat assignments. These flights were for Marc, Martha, and Angela Nichols. When I and Marc arrived in Albany, NY for departure no one could find our flights. Three agents and 45 min. later we were issued tickets.
    On our return flight guess what? They couldn't find our flights!! They told my mother she was going to have to pay $100 more for a ticket. Again, she is 89 years old and on Soc. Security. After AN HOUR of STANDING, three agents at desk and three on the phone, we finally get her ticket!! Mind you, we are standing there with a copy of her flight confirmation number and seat assignments in our hands.
    In Atlanta, where we had a four hour and 30 min. lay over, we were told we were all set. The African-american Delta agent that took our ticket appeared very sick, drunk or on drugs. She leaned on to the ticket scanner wavering as she coughed into her open hand passing our tickets back to us. (Swine flu concerns-HELLO?)Three other passengers near us were discussing her apperance and actions.
    In seats and ready for this long, unpleasant experience to end when a second passengers shows up with a ticket with the same seat assignment as my mother. Now, the plane was already over-booked by three passengers. (SouthWest you look better all the time.) He had to depart the plane. My mother was overhead paged on the plane, remember 89 years old. The flight attendent said they did not know she was on the plane. ????why do you scan boarding passes??
    Another woman was asked to leave and the man reboarded and sat next to me with his same seat assignment as my mothers. If in an emergency, how do you know WHO IS ON YOUR PLANE?
    Bottom line...Delta took the fun out of flying and our vacation! In these economic times when fewer people are taking vacations and the airlines are losing money, it was soo dissappointing to endure service like this.

    Martha and Marc Nichols

    Help me understand? 4/29/09 9:58AM

  • The service is fine if they ever answer your call. I had to wait 30 minutes on hold after I was transferred 4 times to someone who could answer my question. After that, they couldn't even take my information down I had to fax it in and wait for someone to contact me.... still waiting.....

    jmw 4/19/09 2:01PM

  • I am confirmed on Delta Flt 24 from LAS to ATL on 19 Apr and then on to MCI 21 Apr on Delta 1639.
    When I bought the tickets I was led to believe that seat assignments would be forthcoming IAW my preference of either a window or aisle.
    I never received seat assignment information so I called Delta. The first attempt I waited :30 on hold and hung up. The second attempt was answered more prompty.
    The agent looked up my confirmation code and informed me that the seats were on hold for airport assignment. I asked why. She answered because the seats are on hold for airport assignment. I asked again and received the same non-answer.
    Why are some flights blocked for airport assignment and others are not. I expected to pick my seat when I completed the purchase. Didn't happen that way. I am a retired Air Force officer and fighter pilot, over 6 feet tall, and I do not like to sit in a middle seat on a 3 hr and 55 minute flight. I have made a major effort to obtain an assigned window or aisle seat on these two flights.

    Gaillard Peck 4/15/09 9:44AM

  • Damaged my luggage. No representative at our local airport to report damage to item. This is ridiculous.

    Sandy 4/14/09 8:42AM

  • On March 31, 2009, my husband also left his Kindle (a loved gift from me) on a plane (flight # 1902 from Atlanta to Maryland). I am sadden by the response I'm receiving for the airline (Delta). Upon calling them, I was given as many as 8 diffferent phone numbers which no one answered or got no help. One of the airline's employees went as far as to tell my husband that they have some electronic devices but don't know which airport to locate it and that they think someone could have come upon a great gift. How upsetting ! ! To think that an airline with such high rating would respond in such manner. My husband travel for business very often, using this airline and his job pays top dollar for tickets. I guess you can tell that I'm very upset.

    Edit your post:
    cek
    On March 31, 2009, my husband also left his Kindle (a loved gift from me) on a plane (flight # 1902 from Atlanta to Maryland). I am sadden by the response I'm receiving for the airline (Delta). Upon calling them, I was given as many as 8 diffferent phone numbers which no one answered or got no help. One of the airline's employees went as far as to tell my husband that they have some electronic devices but don't know which airport to locate it and that they think someone could have come upon a great gift. Which suggest that Delta employees working in lost and found steal things that don't belong to them. How upsetting ! ! To think that an airline with such high rating would respond in such manner. My husband travel for business very often, using this airline and his job pays top dollar for tickets. I guess you can tell that I'm very upset. My next step is to report it to the police.

    Bev 4/8/09 7:59AM

  • I have been waiting on the phone for nearly an hour now trying to get someone to help me with some seating changes for my flight from Jackson MS to San Juan Puerto Rico. Heretofore I've always flown Northwest. Looks like service is going to decline.

    Edgar G. King
    NW 020368445
    Gold

    Anonymous 4/4/09 9:37PM

  • Delta messed up our flight last December, 08. The supervisor at the Atlanta airport admitted that some entry in the computer a Delta agent made messed up our reservations. They also lost my luggage. Since January 6th I have been trying to get reimbursed for expenses caused by us missing the flight. I have faxed our receipts twice(they still have no record "on file" of this). I have been calling every few weeks and talking to customer service representatives about the status of our claim and if they have looked at the receipts we have faxed. Each person says they cannot find a record in our file of the receipts. I called yesterday asking for the phone # of the legal dept so I can speak with them and get the address of whom I should send a small claims court complaint to. At this point I so not expect anyone to call me back. But I will not give up on this claim!!!

    PlumHunter 3/24/09 12:25PM

  • Delta Airlines and customer service don't mix. I had a family death and wasn't able to give them a rescheduling notice 24 hours before my flight to reschedule since I was at the hospital. I expected to pay $300 extra for a new ticket for the following day but they charge me a whopping $780 on top of the $900 I had already paid. Ridiculous. I had no choice but to bend over and let them stick it in because I had to turn in a dissertation. This airline sucks

    Disgruntled_Flyer 3/19/09 10:02AM

  • Very Disappointed with the service. I was booked on NWA & arriving the airport, jerked around. Even though I'm a Silver Elite member, I had no seat assignments, waited in lines to obtain boarding passes, plus had to pay for (1) check-in bag. I want to be reimbursed for $15 on tickert 0122174759305 - Mar 7, 2009 - 0 006 2603803607 2 , since I found out later that this is not a valid charge. Then my luggage never was scanned and was delivered to my house 2 days later with my personal items. Please redeem the poor service by taking care of this. I'm definately looking at booking on another airline in the future.

    Anonymous 3/9/09 6:41AM

  • I flew on Delta last week with my three young children, one of which has a severe peanut allergy. When I made the reservation I was told that, upon my request, OUR flight would be peanut free. We have flown several times on Delta and once I remind the employee at the gate, it is never a problem. HOWEVER for some reason last week the flight crew along with another employee of Delta went back on this word. Even though I BEGGED them not to serve the peanuts they refused. I was told their policy (now) was they can serve peanuts to the entire flight except for three rows in front of my son and three rows behind. Changing flights was not an option unless I paid full price for all of us. My son began wheezing and coughing and it took two days of increasing his allergy and asthma medications to get him back on track. NEVER again will I fly with Delta. We returned home on Southwest and they could not have been more cooperative. They even let my children and me preboard to wipe down the area around our seats in case any residue was left from previous flights. THANK YOU SOUTHWEST!!

    Anonymous 3/4/09 8:58PM

  • I have tried off and on for three days to get through to Delta to change a flight and their numbers (both toll free and long distance) are ALWAYS busy. Every time. How frustrating. You cannot change my flight online - you must talk to someone, but you cant get through. Horrible way to treat your customers.

    Kevin Westmoreland 3/2/09 8:19PM

  • All very well and good, but all their customer service numbers are always busy!
    I call this "customer dis-service". Seems to be a common problem with very large companies...

    Anonymous 3/2/09 12:50PM

  • My flight was cancelled from DFW to ATL on 3/1/09, and they changed my travel to 3/2. Unfortunately, I cannot talk to anyone about the change because I cannot travel on 3/2. I called all day on 3/1, and 3/2 morning, always getting a busy signal or no curcuit available on the 800 number or 404 number. Just terrible service for a big time company. I regret to having travel with them at all. I usually fly with AA.

    telesack 3/2/09 9:10AM

  • Been trying all day/all night to reach a Delta rep on the phone like everyone else. I bet they jammed there own phone lines because they don't have any answers. The big storm of the year on the east coast caused them to cancel a ton of flights with no real viable solutions for any of their patrons. Incredible!!

    Anonymous 3/1/09 7:31PM

  • I've been trying to call Delta off and on since 11:30am (it is 7pm now)! I finally went to the airport. The service there was only marginally better than a busy signal for 7+ hours. They did the bare minimum to help me. I'm just trying to reach them for a refund now.

    Anonymous 3/1/09 5:13PM

  • Terrible - worst I have experienced and I have traveled extensively. They destroyed my baggage in June 2008, I immediately reported it and did the forms at the airport, it is now FEBRUARY 2009 and they still have not offered a refund. Talked to them in Sep and they told me the check was on its way. Now they are telling me they can't locate my claim number. Worst service. Worst airline. I am never flying with them again. The $50 they will save you on a ticket is just not worth their poor service.

    andreea 2/24/09 10:46AM

  • Our luggage was delayed on a flight to Cabo San Lucas today, Feb. 20, and we have been trying desperately to talk to someone that can offer any information as to the location or destination of said luggage. I understand that these things happen but I can't quite grasp the fact that we can't even talk to a representative and possibly ask when our belongings may arrive. This seems to be the norm for this company these days and I'm sure this will be considered the next time we decide to choose an airline.

    Flying The Unfriendly Skies,
    Chris

    Chris 2/20/09 7:41PM

  • Delta has a problem with baggage charges. Besides the fact that I (and I imagine many other customers) resent the policy of charging for baggage check, and besides the fact that it has resulted in so much additional carry-on that there is no place to put normal carry-on and very slow boarding -- your web check-in and payment does not work!!!! On my recent trip, I checked in on-line and for each of two passengers under separate tickets, paid for a bag. Upon arriving at LAX for the outbound I was told one charge did not go through and I had to pay for that bag. I did not bring the baggage payment confirmation with me, and paid again. On the return, the same thing happened, but this time I had the receipt. In both cases, I spent time on-line paying, then at the airport had to go through it all again. What a waste of time and effort. And now I see that I was charged for 3 bags on my outbound -- 2 on-line charges and one at the airport. So now I have spent another 10 minutes on the phone with Delta, only to be told I have to fax or write and submit all kinds of proof that I have paid twice for one of the bags. So you guys screw up and it's my problem! You must have a better way to treat your customers than this?? Can't you look back at your own records?? Instead I filed a disputed purchase with Amex. I hope that you will intercede and fix this incorrect charge for me, and that you will do something to fix the fact that your web site is not functioning as it should for this process. I was also unhappy that a change of equipment resulted in my desired seating being taken away from me when I had booked way in advance and selected my seats. It turned out OK through luck, but created unnecessary unhappiness. Why do you need to block seats in this situation? Also, we were very disappointed with the outdated plane interior on our return to LA from Atlanta. Although crew and employees are always saying thank you for your business -- that is not enough. I know, this was a "free" flight with miles. But bottom line, we would likely choose another airline when there is a choice.

    Anonymous 2/11/09 12:42PM

  • Horrible service. My bag was weighed at 46lbs - your agents charged me for it weighing 66lbs!!!! there is no way that it weighed that much. I even had it weighed when I arrived into LB airport, and their scale said 46lbs! How is it that yours was so much higher? I had to pay an additional $90.00 above the already ridiculous $40.00 baggage fee. The agents at the desk REFUSED to get a supervisor to assist me. I would appreciate a call back ASAP. Jermaine Busby flight #DL5820

    Anonymous 2/9/09 4:45PM

  • I usually fly Southwest and when I call them I am usually able to talk to Customer Care within 5 minutes. I just hung up after being on hold for Delta's Customer Care for over 20 minutes.

    Anonymous 1/27/09 2:50PM

  • Once again Delta has certainly given me reason to again understand why I seldom fly with them. I'm getting accustomed to the "expected weather" delay excuse they use but it is other things that again remind me of how poorly these people run their business.

    On a flight from Austin, Texas to Green Bay, Wisconsin, Delta managed to lose four pieces of our luggage. They do, however, give you a little "kit" with a toothbrush, something they try to pass as toothpaste, cheap soap etc....and they say they will start to look for your luggage. By mid next day we still had not heard definitively as to where it was except that there were two different stories relayed to us. One it was on a flight from Detroit and the other "we have no idea where it is"...the Detroit story turned out to be false...it wasn't on a flight from Detroit. We needed to get clothes etc as we were part of a large formal dinner the next day (just happened to be Christmas Day) so left it as long as we could before we went shopping for clothes (the travel sweats were not going to work for this dinner). As it turns out they did find our luggage at about 6:45 that night (Christmas Eve)and delivered it...but the next day they called to tell me that they still had no idea as to where my luggage could be...*sigh*

    Now to today...we had a trip booked/paid for etc on Delta for March...as it turns out I became very ill and we needed to change our plans...not a problem...use the credit before Feb 02/09, pay the change your flight fee, all will be good. Perhaps for Delta all will be good but as I was on the phone with the change agent, booking the flights...as we were doing this, the price jumped upwards just over $300 per ticket. AS WE WERE PHYICALLY BOOKING THE FLIGHTS!!!!

    I did try to call Delta Airlines to discuss this but they don't have a telephone number at which you may talk to them...you can, however, email them and they will get back to you in 2 to 3 business days. The poor young people at their online help (I didn't need their online website help but it at least had a phone number) wasn't helpful at all but in fairness to her, she really wasn't the one I needed to speak with.

    I asked what my recourse was if I could not talk to anyone...she said I could write a letter or email *rolling eyes* I think my recourse shall be to perhaps contact the Better Business Bureau and also write a few letters to the editors of larger papers as to my experience with Delta....I actually have a few more but why bore the readership with more tales of woe....just please beware that Delta really doesn't seem to care for it's customers...and that is unfortunate as they were at one time a widely respected airline.

    Anonymous 1/23/09 2:36PM

  • In November Delta had a promotion for purchasing Sky Miles...an additional 50% over and above other promotion which at that time was 30% making a total of 80% bonus miles. I got the miles, and the 30% I have yet to get the additional 50%. I have sent now a total of 5 e-mails. Customer Service is non-existent. I called the 1900-241-4141 and was forwarded to "Promotions." I was on hold for 35 minutes before I gave up. In the meantime I sent a letter to Atlanta Customer Service. No response. Yesterday I sent another and a copy to the CEO. I can't believe this lack of care for customers. There is a current promotion buy miles and get an additional 100%. I wanted to take advantage of this for an overseas flight....but it looks like the promotion will run out before I ever =, if ever, get any kind of response from Delta.
    "turtletrot1"

    turtletrot1 1/22/09 1:04PM

  • I have booked a flight with Delta! After looking over our info. I realized that the depart. date back home is wrong. I called Delta to try and correct this problem forget it! I have been on hold a total of 1.5 hours
    GREAT service. No wounder the airlines are in trouble does any body know of any other phone numbers other than what are posted? Thank yuo for your help.

    on hold 1/18/09 11:33AM

  • I booked a flight for my 12 year old son. His connection is in Atlanta, which I try to keep the lay over as short as possible. One week later Delta Airlines had to switch his flight which happened to be a 4 hour lay over. I voiced my concerns regarding safety, food and drink. I was told that Delta has a "Dusty's Den" for minor unaccompanied children in which they have someone with them durning their lay over.
    My son departed Flint Bishop airport (Michigan) at 12:00 pm on Saturday Jan 3. When he arrived in Atlanta, he was placed behind a gate to await his connecting flight 1680. Flight 1680 was delayed for maintenance and weather. During this time, he called me concerned that no one was around and he had to use the restroom. I called Delta's Coustomer Support Hotline. They could only give me the status of his flight and told me to have him find a Delta representative. There was nothing they could do on that end.. I called my son and asked him to let me speak to someone. No one was around he would call me when a rep came by. He called back 30 mins later and told me someone looked in on him and he had asked to use the restroom and I would like to talk to someone. He was told he would have to wait until he boarded the plane and they don't have time to speak to me, then left. I can understand delays, they will happen. The issue I have is an unescorted minor, with no food, drink or access to a restroom. His flight landed at 10:30 CST in Pensacola, Florida. That makes a long day for a child.

    Concerned Parent 1/6/09 6:54PM

  • Carol Barrow

    Delta Airlines
    Customer Relations Department

    January 5, 2009

    To Whom it May Concern,
    On January 1, 2009, I flew on Delta Airlines from Seattle to Raleigh Durham via Cincinnati. The flight ws scheduled to leave at 8:15, and I believe that it did actually leave on time.
    That is not why I am writing though. I am writing to tell you of the AWFUL time that I had at your terminal in Seattle. I arrived early, with the customary 2 hour window wide open. My first impasse was the kiosk that didn’t work. So far, so good-I wasn’t complaining. Next-your machine spat out some very special SSSS on my ticket and I should have considered myself lucky to not have a cavity search performed in public. You see, I fit the terrorist profile. I am 51 years old, blond, overweight and I measure in at five feet, four inches. I also thought that I was boosting the economy, as I usually do in Washington State, buy bringing home some fresh, Dungeness crabs to my family in North Carolina. Oh, did I forget to say that I am not a North Carolinian, but a Manhattanite who has been living in North Carolina since 9/11? In any case, after the Homeland Security Controllers frisked me and then tested my shoes and my purse for an unlimited number of bombs that I might have been carrying with me, they opened my suitcase and found then crabs. I have been travelling to Seattle for 22 years. Every single time that I have returned to the east coast, the supermarket packs me up and sends me on my way. I simply ran out of hands, and decided to empty out my suitcase and fill it with these delicacies. No contraband, just crabs in Gel Paks. Naturally, the man at the security gate found my crabs, in the GelPak (I wasn’t hiding them). I had actually pondered this predicament before I got to the airport; risk loosing my bags during transfers and have them deliver rotten seafood two days later? Or bring them with me and risk them getting heated up during my layover and time spent in a heated terminal? I decided on the latter. So, the result was that I had to check my bag ( a risk that I really didn’t want to take as I was traveling with perishables. I went back to the counter to check my CARRY ON PIECE OF LUGGAGE. The counter attendant said NO PROBLEM then asked me for $15.00 to check the bag! Not my second bag, not an overweight bag, and not an oversized bag. I was shocked and very upset and asked to speak to her supervisor. The pink faced man said that he would not be able to waive the fee; and that he was sorry I was so upset. I thought that he was actually reveling in my discomfort and not ashamed to show it. As I broke down at the counter (after the frisking and the GelPak incident al before7AM), a very nice man from the armed forces came and PAID MY $15.00 charge after seeing how upset I was. Once again, the supervisor was acting gleeful at my discomfort. He stuck a red FRAGILE Sticker on my bag and assured me that my bag would be there when I arrived at RDU.
    When I arrived at RDU, the FRAGILE sticker was at UPSIDE DOWN, I guess it either wasn’t big enough or red enough for anybody to really care. The crabs were broken, AND, the FRAGILE sticker that was affixed so well has broken down and the adhesive has ruined my TRAVELPRO suitcase.
    I suppose that you really don’t want people using your airline or your employees would be either/or more courteous or more careful. I, for one know that I won’t be flying Delta ever again.


    Sincerely,


    Carol Barrow

    Anonymous 1/5/09 1:03PM

  • Our son flew home from Orlando last evening on Delta Airlines (Flight 3575; date 01/04/09). His home is in Detroit, but he needed to go to Minneappolis for the connecting flight home. Flight #3575 from Minneappolis to Detroit was supposted to have landed at 8:08 Detroit time. It did not land until after 10:00. When I called Delta customer service around 9:00 for an update on the flight, the automated system said I must speak with an agent. To say this alarmed me is understated. Then, I was promptly put on hold for 30+ minutes while I listened to Delta advertising. When an agent finally came on the line, I gave the flight information. The first thing I was asked by the agent was "would I or the customer (my son) be interested in a "Delta Airlines American Express" card". I could not believe what I was hearing!! I had a concern for my son's safety and the agent was trying to sell me a charge card!!! What an incredible lack of sensitivity. The sales pitch by the agent showed me that the airline did not share my concern for my son's safety and well being. When the agent "finally" was able to provide me with some flight information, it was very minimal (mechanical problems with the plane and it was delayed). Obviously!! If this is the normal way Delta provides customer service, it is very doubtful that I or my family members will fly with them in the future. I do hope other airlines remain in business in the Detroit market to allow me some choice of airlines.

    D. J.

    Delta customer service lacking s 1/5/09 10:36AM

  • Appalling. On December 7th of 2008, my Mother In Law, her husband, and their 12 year old son went on vacation from London to Costa Rica. This flight had been both arranged and paid for over 8 months in advance. The 8th of December, their flight departing London was massively delayed, by Delta, and upon arrival to their connection in Atlanta they were told to *pay for their own hotel room* even though this delay was on Delta's end. As they have a 12 year old traveling with them, they had no other option at the time. Delta even threatened to *not pay* for the connection Delta caused them to miss in the first place, and it was another Delta flight!

    Fast forward to yesterday. Their flight from Costa Rica to Atlanta was re-routed to Panama, claiming "there's not enough gas in the plane to take us over the hills." Why is Delta boarding flights without enough petrol? Considering how much they're charging people for baggage, you'd think they'd have enough money to *fuel their flights.* In any case, once my Mother in Law and the family boarded the flight to Atlanta, after another 6 hour massive delay, my Mother in Law asked a stewardess "will you be feeding us on this flight?" A logical question, given the 6 hour delay caused by Delta's screw up in fueling their own planes. The Stewardess' response? "If you were that hungry you would have bought something to eat before you boarded." WHAT?!? In my 10+ years in the Service Industry, I've never even *dreamed* of speaking to a paying customer that way. Too tired to have an argument, my MIL let it go, and prayed there would be food in Atlanta they could afford. Several moments after this extremely rude encounter on the connecting flight to Atlanta, they were actually trying to SELL PAYING CUSTOMERS FOOD, instead of feeding them, which is included in the ticket price to begin with!

    Upon arrival in Atlanta, guess what? MORE DELAYS. This time she had to wait in line for over 3 hours to speak to someone about getting food vouchers and accommodations. She is traveling with a 12 year old boy, Delta gave her, her husband, and her 12 year old son $7 each for food, and that's supposed to last them over 48 hours! This time they put her in a hotel at their expense (which they should have done the first time, and it's a shame it took more than one massively delayed flight for them to buck up and pay for their own mistake.) They are stranded in Atlanta for over 48 hours now, they will miss their NON DELTA connecting flight from London to their home town, and will have to shell out more money to pay for said non Delta flight home, as a result of Delta's overbooking of flights causing 2 and 3 day delays. Ttheir 12 year old is going to get in loads of trouble for missing 2 days of school, and both parents themselves are now missing 2 days of work, and having to pay their employees more money to keep the businesses operating until their actual physical return. All in all these delays and the results, caused by Delta overbooking flights, have cost my family over £2000. Who, in today's economy, has that kind of money to pay for someone else's mistake, just to get home?!?!?!?

    The only thing I will say, is that when I called to find out what was going on with my family this morning, I spoke to a man named Josh and a woman named Joanne, both of whom were very courteous and helpful over the phone. Maybe they should take the polite people out of the call center and put them on the planes, and put these rude air attendants in the call center, see how they like being spoken down to like a low life for a change.

    I am absolutely appalled by Delta Airlines. Granted, they made my life difficult several months back when I took a 45 minute flight from Raleigh Durham to Atlanta Hartsfield, but I can let that slide. The current situation, however, cannot be overlooked. It's gonna take a lot more than a Federal Bail-Out to save Delta Airlines now. People are going to remember this, tell their friends, their family, their co workers, everyone they know.

    Melody Ashe 1/5/09 8:45AM

  • My wife is currently sitting at the Atlanta delta airlines. She is military, and came home on leave 2 bury my father who passed away on christmas day. She was told that she will be seated on a flight after everyone who payed more than her for their ticket. Where is the customer service in this decrepid airlines. I can't get ahold of a human to speak to. I would really suggest to anyone thinking about flying with delta, to rent a car and drive. If I was there with her , I would be in jail right now. These people are heartless,cruel, uncareing,clueless,unprofessional,unrealistic,and simply ignorant of any basic business principles of ethics.

    Anonymous 1/4/09 6:28PM

  • My husband left for Iraq in nov 28 2008 and they still have not made good on fixing the problem with the lost luggage a laptop and camera is missing from Atlanta. Warnin to anyone flying delta do not take luggage not only the many people on this websight but ok several others as wellas about 60 people here on fort hood who have gone through the black hole of delta in Atlanta.

    The people they have are clueless, and uncaring it is a racket. I think that delta sells the luggage to make up for the shortfall in profits.
    I would not not invest in such an incopetant company that looses so much luggage in the last 18 months that I know 60 people in such a short geographical area. I also feel that with such a bad record of baggage handling how can we expect our national security to be safe?

    Anonymous 1/3/09 1:40PM

  • I visited home during R&R from Iraq and on the way back to duty my luggage was lost.However I checked in my at Dothan Airlines and was never given a claim check for checking in my baggage.I have been trying to locate mybag since Dec.19,'08 until now. At one point Delta sent an email stating my luggage had been located in Atlanta. A tag number and contact number for me to call. I called the number given to me several times and no one answered. I tried the 1800 number and it was busy. Finally I got through and spoke to someone. The lady explained to that the computer had shown my luggage to be located in Atlanta. After all the agent in Atlant said there was no bag of mine in Atlanta ,but they did have several bags but neither one belonged to me. I am being given the run around about my bag and wish someone would help me locate it. Because it contains military issue, camera and other items. For the time being I have being repurchasing items to replace what is missing. I have emailed Delta support several times since they last informed me my bag was in Atlanta and noone has responed. Meantime, I wonder why the airline agent in Dothan, Alabama claimed that the planes have a minimal loading capacity. If my bag was going to be left behind why was I never informed by anyone not even in Atlanta. Of course I have downloaed the claim form for baggage lost which I am still not satisfied with although I sent in receipts for the items I had purchased. One reason is I am still having to buy items. It is frustrating when noone answers the phones or emails promptly.Nevertheless to be told my luggage was found and it turns out I have no luggage . What happens to lost luggage when it's not returned to the owner? I have traveled with Delta before other than military. Now , I have speculations especially when it comes to luggage.If I have not heard anything since the email stating a tag number and location will I hear anything about the baggage claim form or anything from anyone stressing their concerns? I would gladly appreciate it if I am not just blown off and forgotten. This is how I feel at this very moment.

    Anonymous 1/2/09 11:23AM

  • It would be good if all unhappy travelers could work together against this failing company. The last thing they need is a bailout. My wife and I traveled the 18th of Dec from Nashville Tn to Jamaica for vacation. The worst experience ever thanks to Delta. We sat on the Nashville runway for 30 min because of a cargo light. Arrived in Atl 20 minutes before our connecting flgt to Jam. No one would call the gate so we missed our flight. We stood in two lines for nearly 3 hours to find out no more flts for the day to Jam. We had no luggage and our resort stay in Jam turned in to a terrible hotel stay next to the airport. The next day we flew to Jam and upon arrival our flgt lost all our luggage. After 4 hours at the montego bay airport looking and filling out reports, we gave up and took a bus to our resort. We finally got to our 5 day vacation at the end of day two and without any luggage. Day 3 past, no luggage. At the end of Day 4 we got our luggage. In time to look nice coming home. Everyone was rude and unhelpful and even to this day, Delta cost me my whole vacation and I wonder how to get some rehimbursement? If not, I will blog everywhere and warn people to avoid Delta. By the way, 16 other people experienced similar situations as I did the same day. This is the norm, so beware.

    jnseagles 12/30/08 7:52AM

  • Cannot get through on the baggage 800-number; tried the Delta Customer service line - they transferred me to the continously busy baggage line. Then, I tried to call the local airport where our baggage is supposed to arrive (more than 24 hours late now and includes important blood pressure medication) and they transfered me to Delta local here in Charlotte where the mailbox was listed as full. I fear the bag is lost forever!!! This would not survive in the typical corporate business world!

    Anonymous 12/27/08 4:39PM

  • On hold forever. I give up. You win.

    Anonymous 12/27/08 12:54PM

  • On November 21, 2008 my wife and I embarked on a tour to Italy flying with Delta Airlines. We flew from Sacramento, to Atlanta then to Rome and returned to Sacramento, California reversing the route. Our combined fare totaled $2,565.26 and is broken down as follows: Air Fare 1,729.46, Air Tax applied $175.80 and FUEL SURCHARGE APPLIED is $660.00, which is 38% of the Air Fare. I wrote two letters to Customer Care for Passengers asking for a partial refund of $330.00 - the first in November and the second in early December after returning from our trip. To date I have not received a reply. Before I bring the matter up to Delta's CEO, Mr. Richard Anderson, I would like to know if you could help.

    mgrev9@juno.com 12/24/08 9:49PM

  • one of your employees contacted me to let me know that my bags are in atlanta and gave me a number to reach him, your 800 number. i have been trying for three days to get through to someone and have had no luck. this is absoulty absurd. what is the point of having a number to call for my bags when it does not work? i´m really glad that the x-mas presents in my baggage will not be making it to the kids this year. get it together and add some personel and a few more lines.

    Anonymous 12/24/08 8:40AM

  • My son just completed his 2nd tour of Iraq and was supposed to be home tonight (9:53pm). Although he didn't want to, he was wearing his dress uniform and was going to be greeted by friends, family and supporters. Instead, he will not be home until tomorrow (we hope). the only people that will be able to be there are 4 family members. Delta has a busy signal and has for the last hour. I'm sure we would receive an apology. doesn't everyone offer those these days?

    Upset Family 12/22/08 8:11PM

  • you need more phone numbers. its constantly busy. this is ridiculous

    Anonymous 12/22/08 9:46AM

  • Today i used delta flight 456 from guadalajara to lax i was bringing a small bottle of tequila in my carry on bag so before i got in the bus that take you to the plane they told me i had to check my carry on bag becouse of the bottle. be carfull if you have to do this when i got home i noticed someone got to my bag and took some things out of my bag i will never fly delta again .

    Anonymous 12/18/08 2:15PM

  • Haiku for Delta

    My bag in the rain
    A company that does not care
    For people or things

    Excuses, lies, passing the buck and a failure to care characterize all modern airlines but for the fun of it lets pick on Delta.
    Nick arrived at the gate in plenty of time. He had a two stop passage to Oaxaca where Demetrio would be hopefully waiting at the airport 12 hours hence.
    The first sign of trouble was that there was no aircraft at the gate with 40 minutes until boarding. He had asked the check-in agent at the counter about his connection in Atlanta. There was bad weather with a tornado threat in the area.
    “I have a one hour connection time.” He frowned.
    The agent stiftens, smiled and gave him a military salute.
    The electronic announcement board at the gate said Flight 363 was on time. I went to the gate agent.
    “I have a 3 pm connection. Will there be a problem?”
    Nick would have never chosen Delta with that connection time knowing what he knew about the Atlanta hub. The hub concept was a horror show. All planes came in at about the same time. Passengers scampered to make connecting flights from one of several Delta terminals all linked by a train. The company probably claimed that 95 percent of its passengers complete the transfer and make to their next flight. All the planes then attempt to take off at theoretically at the same time. It works unless there is any minor screw up at which time the whole system collapses.
    “I show my 2:35 in good shape. You should be OK,” said the agent.
    Nick was reassured as were the other veteran passengers watching the empty gate.
    With a half hour to go a plane taxis to the gate. Passengers disembarked.
    “Ladies and gentleman. We will need a few minutes to clean the aircraft. With your cooperation we will board with Zone 1 first. Please stow your belongings and step from the aisle as quickly as possible so that we can leave on time”. The ball was in our court.
    Like obedient soldiers passengers we boarded in world record breaking time.
    Lie 1: “This your captain. Due to conditions at the Atlanta airport, we will be delayed 15-17 minutes. Please be patient.”
    Nick watched the lone baggage handler methodically, no better yet lazily, check baggage check on the carts outside the cabin window. He then slowly took each bag and tossed it on to the conveyor. A cart empty, he got back on the electric tractor and circled about to align a second cart. He reapeated the project.
    “This lazy jerk is going to screw up my trip,” Nick thought.
    The handler apparently sensed Nick’s curse and moved even slower.
    Exactly 17 minutes later, he finished loading, withdrew the conveyor and gave the thumbs up to the captain. Almost immediately the engines were started and the plane pushed from the gate. So much for blaming weather in Atlanta.
    “This is your captain speaking we are now second in line for take off.” He said after sitting 15 minutes on the taxiing line.
    We would have been over New York by now, Nick thought. The baggage loafer had set back the order of take off. We would now be 45 minutes behind schedule.
    “Can you tell me about my connection to Mexico City,” Nick asked the stewardess.
    “I am sorry we don’t have that information,” she said quickly returning to her chat with her fellow stewardess.
    And why not? After take off, the captain has really nothing to do for next three hours. Could he not connect with ground to say that the flight would likely be 45 minutes late and to check the computer for passengers making connecting flights and alert those flights that passengers were on the way but would be late to arrive. He could then honestly assure those passengers that the connecting flights had been alerted. Why not?
    When they landed. Nick had ten minutes to carry his twenty pounds of carry-ons down the 15 gates to the escalator, onto the train, five stops to the next terminal, up the escalator, five gates to his connecting flight He arrived panting and exhausted.
    “I am sorry. We have closed the gate,” said the agent.
    “ But it is one minute to three. The plane is still here. The doors have not closed yet.” He pleaded.
    “The door to the gate closes ten minutes before departure,” she sighed in sympathy. “Seven other passengers were also late. See the agent in the rotunda. There is nothing I can do.”
    “Por favor,” he pleaded hoping to appeal to the Mexican sense of informality and fair play.”
    “Sorry,”
    Nick grabbed his suitcases filled with gifts for unfortunate Mexican children in Teotitlan. The plane’s hatch was still open as he trudged back to the information kiosks.
    The line was only forty or so people deep at the information center manned by three, sometimes two, sometimes four agents who seemed to take breaks every few minutes. They sat staring at screens with cell phones at their ears. The line was international but all came with the same story. Gates changed at the last minute, connections delayed forcing missed flights to Senegal, Baton Rouge, Lagos, Detroit.
    It did not take long for Nick to realize that the lines were not moving. One man later said he had stood with the agent for over an hour before a connecting flight could be reassigned. Most were getting complimentary overnight kits and $50 a night coupons off $125 hotel rooms in the city.
    Expedia or Travelocity can post flight options up in a matter of seconds. These agents were staring at screens and typing stuff, probably text messaging lovers for what appeared to be hours on a single customer.
    Nick was feeling weak. He had not eaten since early that morning.
    When he got to the agent two hours later, his hands were shaking.
    “You can either stay over here or in Mexico City. I can get you out tomorrow at 9:30 flight with a connection Oaxaca at 3 pm or you can fly to Mexico City tonight at 7:35. She called the Aeromexico agent and was told they had no seats the next day on any of their bookings.
    “Delta has the seats on the planes to Oaxaca. You need to go to the Aeromexico office when you get there. There should be no problem (pass the buck and lie at the same time). Here is your coupon and travel kit. You are feeling faint. I will call for wheel chair. Do you want some water?”
    Next day and $100 poorer, Nick left for the airport at 4:30 am. He was taking no chances. When he took his seat on the plane he looked out the window at another baggage handler working now in the pouring rain. When loaded there was a single bag sitting in front of the conveyor unattended in the rain. He asked the stewardess.
    Lie 2: “Oh, it is probably a standby passenger. They don’t put those on until the last minute.” The cabin door had closed. Nick remembered the ten minute rule. There was no standby. If there were he would not be let aboard according to policy. He looked at his ticket given by the agent the evening before. Trouble. No seat assignment for the next flight.
    Nick dutifully went to Aeromexico office on his arrival.
    “I am sorry you will have to pay. You missed your flight,” said the agent.
    Nick repeated his story and was told to go across the way to the Delta counter. At Delta he again told the same story. Again the endless staring at the screen. A half hour later a new ticket. Back to Aeromexico for a seat assignment. It was 1:30.
    “Hurry you must go to your gate right away. You need to be there an hour before the flight,” she said handing him his boarding pass. At least she smiled. At the gate the agent said “ Dos y media”, a half hour before departure. Nick made his way to the aircraft at 3:15, ten minutes after the scheduled departure, due to a delay. The plane did not take off for another hour. In Oaxaca he discovered his checked bag had not arrived. He filled out the necessary forms and was given a number to call.
    The next day Nick went to the airport for the bag. Demetrio had negotiated that Nick would be given $50 if he picked it up. Not a bad deal except the bag, Nick discovered, was soaking wet, undoubtedly left on the tarmac in Atlanta in the pouring rain. By the time he had returned to Teotitlan he had spent the $50.

    Anonymous 12/16/08 5:38AM

  • baggage delayed-came in following day-never delivered to our hotel as promised-was forced to have hotel send a driver back to Nice,France to pick up luggage which contained bridesmaid dress for wedding,etc. made claim for cost of same & minimal clothing expenses;claim made in September; it is now December & still no word of status; phone calls result in voice mail messages,but never so much as a call-back from Delta. It's as if they think I will just forget about it & go away. What a despicable way to do business.

    Disgusted with Delta 12/2/08 1:52PM

  • terrible cutomer service. how about you keep your buisness in the united states so i don't have to deal with the idiots in india who act as though im the stupid one. terrible cutomer service, i will never fly on delta again.

    Anonymous 11/23/08 9:44AM

  • I flew with Delta from South Africa to New York. On my way back, I missed my flight from JFK to Atlanta. Mr Magnus W at the delta coutner was VERY unhelpful, and did not even try to assist me after I told him I had to fly to South Africa that day.
    I then went to a lady Ms S.S Brown- I would like to give a big thank you to her for helping me not only get another flight within that hour, but also arranging with a cab driver to get me to another airport on time. She was a big help, and would like to bring it under your attention of the jewel you have at JFK airport in her. To mr Magnus from the delta counter-you should be ashamed of your lack of interest and assistance.

    Stef 11/17/08 4:56AM

  • Thanks for nothing. My sister's house burned to the ground yesterday in Yorba Linda California in the raging fires out there. I need to change the date to fly out from Thursday to Friday. I was told the best that Delta could do would cost me an extra $200. I'm retired and on a fixed income.

    One would think that your airline would help out in places that have been declared "states of emergency".

    Anonymous 11/16/08 3:37PM

  • When flying Delta or a subsidiary make sure that your keep your boarding passes. We made two international flights and both times gave them our sky miles number. I did not keep the boarding pass and our miles did not get credited. Delta said to bad unless you have your boarding cards. I am 20,000 sky miles because of Delta.

    P-Nut 11/13/08 1:08PM

  • I traveled last night and my luggage was not transferred. I was told my luggage would be delivered first thing in the morning but it never came. I called back at 3 pm today and they still had not delivered my luggage. Now they can't even tell me whats going on with my stuff. I want to know what I can do about this. I am truly disappointed in the lack of service I am receiving.

    Anonymous 11/11/08 4:28PM

  • Don't fly Delta!!! we booked a flight through priceline. a through flight from Tucson to L.A. we have been told that our through flight is now a tucson to Salt Lake to L.A. flight. When I called Delta I was told to bad that is the flight we now offer.

    Anonymous 11/1/08 5:37PM

  • Do Not fly Delta! We recently made a trip from Phoenix, Arizona to JFK in New York. We specifically purchased a non-stop flight and chose early morning to depart due to having a limited schedule to spend with family that hadn't been seen in a year. We got to the airport at 5:30 for our 6:30 flight but found upon arrival that our flight would be delayed 1.5 hours so that the flight attendants could get sleep due to arriving late the night before. Understandable but why start the next day late? Let's start fresh instead of always running behind. That was not the worst of it. We ended up on the plane for the next 10.5 hours-DOUBLE the flight time to New York. This was all due to weathe, which is completely out of the airline's control. However, during the 10.5 hours on the plane, the drink cart was only brought around the standar 2 times that is normal for a flight half the time. That is NOT acceptable!!! 2 8 oz glasses of water in 10 hours. That is ridiculous!!! We had to refuel in Rhode Island and were let off of the plane for an hour or so. Once all ready taxiing, had to turn back to the gate to get MORE FUEL due to the fact that we might have to continue circling New York until told we could land. Come on people! This can't be the first time you have encountered bad weather!!! We finally arrived in New York and exited the airport 13 hours after entering the Phoenix airport. On the flight home, our TV's didn't work and still no customer service and 2 cups of water. DON'T FLY DELTA!

    Anonymous 10/30/08 4:08PM

  • On October 17,2008, my husband, granddaughter and I flew in on Flight 77 from Rome to Atlanta and from Atlanta to Mpls. on Flight 1134. Our plane was delayed about 20 minutes (no big deal). However, once we were on board the pilot kind of chuckled and advised that we would be delayed about another 20-30 minutes because of some of the baggage had not made it onto the plane. To make a long story short, apparently two of my bags sat in the pouring rain without cover. Everything in two large suitcases were wet. Even though I was tired from travelling, I had no choice but to empty the suitcases and wash and dry what was in them the following day. When I called Delta, I was advised that I would have to bring the suitcases with the wet articles to the airport office. We did not bring the bags to the airport--just too much hassle. Loved flying Delta--just a little disappointed in the end.

    Anonymous 10/30/08 2:19PM

  • Delta has no compassion and does not know the meaning of Customer Service. We purchased tickets (via local travel agency) to Orlando in Feb. for travel in May. In April my wife's mother was diagnosed with terminal cancer and we had to cancel the trip as her condition worsened just prior to our trip. We were to leave on a Fri. She passed away 3 days later. Delta said the tickets were non-transferable, non-refundable but could be used anytime prior to Feb. 2009. When I attempted to use the tickets for a Nov. trip, I was told there would be a $100 transfer fee and an additional $125 for the new fare (above the $400 for the orginal purchase). Bottom line is Delta has my $400 and I must pay them another $225 or they keep my money. We are a retired couple and $400 is over half of my wife's SS check. Guess Delta needs it more than we do. Got to fund that Golden Parachute.

    soyongchol 10/21/08 6:44PM

  • I am very dissapointed in Delta Airlines as a company. I traveled extensively domesticly and internationally mainly on Delta. I acquired 32K frequent flier points with there airlines. I went to use my points for a vacation and I was informed that my points were removed for non activity. When I called Delta's customer service regarding the points loss. The CSR said "yes we took away your points 4 days prior for non activity" she said you were sent notice, which I did not recieve. She said sorry there was nothing she could do other than write a letter to customer service in Atlanta. I wrote customer service the same day and never got a response. I called again today and the CSR agent more or less asked me what do you want me to do about the loss of my points. I wanted them reinstated. She said that was not going to happen. You would think in this day and time airlines would take care of dedicated customers. It would seem to me they need every customer they can retain, but instead I will find any airlines to fly but Delta.

    Frank Culpepper 10/15/08 10:16AM

  • To Whom it May Concern,

    We recently had friends fly from Houston to Atlanta. ( Wed. Oct 8th and returned Mon. Oct. 13th). They commented on how very rude your ladies were at the check in desk. They experienced this behavior on both flights to and from Atlanta. I doubt they will use your airline in the future. Our friends wife is a flight attendant and treats others respectfully and I find it discerning that they experienced this behavior with your employees.

    I know times are stressful and some customers are in fact rude themselves but I assure you our friends are not that kind of people. I would hope you stress to your employees that they should treat others as they would like to be treated. If your employees can't treat others respectfully they should not have a job where they interact with the public. If I were a employeer I would not want that kind of person working for me.

    Anonymous 10/13/08 10:09AM

  • I am very unhappy with Delta baggage dept. Someone stole my husbands medications from his baggage. There wasn't a pink slip stating they looked through the bag either. Delta needs to do more drug testing with their staffing in the baggage dept. We will not fly Delta any more and will be taking this matter to the states attorneys office.

    Anonymous 10/9/08 9:38AM

  • BEFORE BOOKING WITH DELTA AIRLINES PLEASE READ COMMENTS!!!!!! YOU WILL THANK ME!!!

    I have been reading all of Deltas comments and see i am not the first and i can gurantee i will not be the last to complain about this company! i want my voice to be heard! my son who is fighting in iraq bought a ticket with his credit card for his fiancee to be here in his home town when he gets his 2 week leave (she is in georgia, he is from austin). well she screwed up and they broke up! so my son had to cancel the ticket! well the terms of the ticket is there are no refunds,,,,just credit for another flight some other time? okay....but since the ticket is in her name? she is the only one that can use it! even if he paid for it with his card his name....they cannot do anything about it? even if they are not together....so my son got screwed $509.00 because he thought he was doing the right thing buying the ticket early? (the flight was not untill feb 2009) so now he dose not get his money back or ticket for another time! She can go any where she wants because it is paid for! Delta said they were sorry! well sorry dose not help! he is still screwed! they took his money with no problem but are not going to work with him to help him! he is in iraq fighting for deltas rights to screw people! so my advice to you people out there thinking of going with delta! think twice! because they just want your money! they do not care who gets hurt in the end! as you can read on....other comments regret going with delta too! before you book your flight ......read comments! I MADE COPIES OF THIS COMMENT JUST IN CASE IT IS NOT SUBMITTED....IT WILL GO TO MYSPACE AND ENTERNET!
    fell bad for my son? he got screwed twice? and is living in a world of S... for another year!
    from: a SOILDERS MOM!!!!!

    KAT 10/8/08 4:54PM

  • On September 9, 2008 I flew to Boston from Atlanta on flight DL710. As I was being seated and looking for a location to store my carry on bag I left my purse and another carryon on the floor at the end of the row where I was to be seated. When I returned from the front of plane where I found a spot for my bag another passenger informed me that the attendant had my purse. I went back to get it and she promptly handed it to me. unfortunately, when I opened my purse after arrival in Boston to pay for a shuttle ticket I found my checkbook and three hundred in cash missing from the purse. I was finally able to get to a "working" ATM and get cash and go on with my trip. the money is not the biggest loss - it my check register with two years of tax deduction info that really has me ticked off. She can keep the money but I want that back. you can bet I won't be flying Delta again. Jane T. Davis, PsyD

    Janetea 9/29/08 9:41AM

  • I called to Delta to acquire my itinerary for a trip my wife and I are taking in Oct 2008. I have not received the email confirmation of the flight and I did not have the confirmation number in my possession at the time fo this call. I spoke with a lady who was in the Jamaica Office who was very pleasant but ineffectual. I told her I did not have a confirmation number or flight number, but I could tell her my name, my wife's name, mailing address, city/state/zip code and telephone numbers for work and for home. I also gave her my Skymiles number. The first question she asked was "What is the confirmation number of your flight?" I repeated that did not have that information with me. Then she asked for the flight number. I told her I did not have that information with me. Then she said, "You live in San Antonio. Spell San Anotnio for me." So I spelled San Antonio. Then she asked me for the credit card type/number. So I gave her that information. She asked me to wait for a short time and then asked me again for the confirmation number. I repeated that I did not have that number. Then she asked me for the flight number. I repeated that I did not have that information with me. Then she told me she was able to identify my Skimiles number but she could not find any reservaiton for me or my wife. I told her that I called in to make the reservation over a week ago and spoke to a Delta representative. She then asked me again for my confirmation number. At this point in time I realized that I was getting nowhere with this person. I told her that I was not satisfied having to answer the same questions over and over again inasmuch as the information she was requesting was precisely the information I was trying to acquire from her.
    This has NOT been a pleasant experience and has left me with a bad taste in my mouth about Delta. I have had other problems with Delta representatives in the past and have therefore been using other airlines for my travels. Frankly, the only reason I was using Delta for this trip was because I had accumulated miles that were due to expire. Because of this and other incidences that have been unpleasant with Delta, this will be my last trip on your airline. This is a real shame because I used to really enjoy your airline and airline service. Things have changed with Delta and the changes are not good.

    Walter 9/10/08 9:01AM

  • I am a Delta Frequent Flyer - I have called 8x this week about one reservation - Delta made the reservation and said they would email me the itinery. They did not. I called back 6x and each time they said they had emailed the itinerary.

    With every call each Delta employee was considerate and tried to be helpful until Sat nite. I was given to Supervisor Chris Perry at your Salt Lake Call Center Customer Service - Despite already knowing I had called 7x about this problem, Chris was quiet - I told my story and she said because of my tone of voice she was NOT going to help me. Chris actually said she was going to waive the extra penalty for moving a flite back a couple hours, but because I was upset, she absolutely would have nothing to do with me. I asked her about the email problem and she said she had no idea what the problem was or even how to try and unravel it and she didn't care. She said she was ending the call. And did.

    I called back and got Michele from your Atlanta call center who was just the opposite lovely and let's see what we can do... She was not able to waive the fee but she did figure out how to fax the itinerary and get me on a later flite - I was thrilled to be treated like a real person simply trying to make a reservation. Michael deserves a raise for her attitude and approach to customer service..

    And I would personally fire Chris on the spot! Totally wrong attitude for customer service. It is clear she does not like her job and takes it out on the customer who is merely trying to untangle a problem with Delta's technical system.

    I would appreciate a follow up on what Delta feels is an a appropriate action for a Supervisor - not even your first line of hello's.... who treats the customer with disdain.

    Your response will tell me whether to bother with Delta again. My husband already refuses to use you due to poor service.....

    Patricia Herlihy Ph.D.

    Anonymous 9/6/08 7:56PM

  • Dear Sirs,
    I want to share with you the experience my family and I had to recently endure because of multiple lapses in communication between workers of Delta Airlines. I realize certain things are unavoidable, but Delta did a disgraceful job of dealing with this particular situation and trying to come to a satisfactory solution for all involved.
    We were scheduled to leave JFK airport on Sunday, August 24, at 8:10am for Ft. Lauderdale, FL. The flight was first delayed till 8:50am which quickly became 9:30am. At this time, myself and many others who were in the same situation, (needing to be on a Carnival cruise ship) went to the information desk trying to get answers. We were told there were mechanical problems and that it should be resolved shortly. I personally spoke with one of the workers, Nancy, trying to make alternative arrangements to get to Florida. She nearly had me and my family going to LaGuardia Airport, but for reasons unknown, she could not work this out. Time continued to pass with the flight getting pushed back to 10:30am then 11:30am, all the time myself and many other disgruntled passengers explaining to your workers that we needed to be in Florida by a certain time or we would miss our ship. Their response was to inform us they would call security if we did not settle down.
    We finally boarded the plane about twelve noon and were told that they informed Carnival that a group of about 37 passengers from New York were going to be running late and would they hold the ship temporarily. The response I am not quite certain of as we were given different answers depending on which Delta crew member we asked. We were also told that there would be a bus waiting for us in Ft. Lauderdale to transfer us to the Miami boat terminal.
    We sat on the runway at JFK for nearly an hour and a half before finally taking off at 1:35pm, arriving in Ft. Lauderdale at about 4pm. There was no shuttle bus waiting for us; they made no effort to rush our luggage off the plane ahead of other passengers; and we were informed that the boat had already left and they would make arrangements to fly us to Nassau, Bahamas so we could meet up with the boat the following day. One of the other passengers was communicating by phone to a friend on the ship, the Carnival Valor, that the ship had not yet left port and that it was in fact waiting for us. We informed many of the Delta ground workers at the desk in Ft. Lauderdale, (the only name I remember was Albi) but things moved incredibly slow and for some reason, we were not on a shuttle bus for the Miami port until 5pm. As we pulled up to the port at 5:35pm, my wife, children, and other passengers sadly watched as the cruise ship was only just leaving the port, It is easy to see that their were many opportunities for Delta to expedite things where we could have been on that ship. They did not.
    We now took the shuttle bus back to Ft. Lauderdale and began working with Albi and other ground workers at the Ft. Lauderdale terminal to make efforts to fly us to Nassau, Bahamas as soon as possible so we could at least enjoy the night and meet with the ship in the morning. They should have seen right away that they were not going to find enough empty seats to accommodate 37 passengers. They tried making arrangements with other airlines but this also failed. I suggested early on that they charter a small aircraft and fly us over to the Bahamas separately. First they said this could not be done but this is eventually what happened. It was now 8pm and we were told to hurry up to gate 7 as we would be boarding shortly of Nassau. When we went upstairs, there were no Delta workers in site yet. Eventually a worker did arrive at the gate, only just beginning his shift and surprised that we were there. When he did finally get updated on the situation, he informed us that we just had to wait for the plane to pass inspection. (It is mine and many other passengers’ belief that Albi and the other Delta employees wanted to rush us upstairs so they could go home. I spoke to the Delta employee numerous times over the next three hours asking if there was something he could, someone he could speak to so things would move along quicker. He informed me that this was a highly unusual situation getting this flight to go to Nassau and that we were fortunate that they were able to make arrangements; also that it was out of his hands as we just had to wait till the plane was cleared.
    The plane finally received clearance shortly after midnight and we arrived in Nassau, Bahamas at around 1:20am. By the time we cleared customs and were transferred to the hotel, I was putting my children to bed at 2:30 in the morning. We got ourselves up at about 8am and after a quick breakfast; we were taken to the ship.
    In total, we spent about twenty hours between air time and time lounging around JFK and Ft. Lauderdale International, (6am Sunday till 2am Monday) This not only caused us to miss day one of the cruise but due to lack of sleep which I believe you can easily see, everyone was too exhausted to enjoy day two and we were asleep in our cabins by 9pm.
    In conclusion, I think Delta had plenty of opportunity to make alternative arrangements in New York when they clearly knew they had many passengers that needed to reach a cruise ship. They did not. They could have determined who had to get off the plane right away in Ft. Lauderdale and rushed us and our baggage off the plane. They did not. They should have had the bus shuttle waiting to take us to the ship terminal. They did not. They could have made arrangements to get us to Nassau sooner where we could have at least enjoyed the night there. They did not.
    I expect someone from Delta to contact me where they will tell me how I will be compensated for this series of lapses in communication and judgment.

    p.s. During this entire ordeal Delta did see it in their heart to give each of us $7 food vouchers over a period of twenty plus hours.

    Endsinn 9/6/08 11:31AM

  • I am used to flying problems since I have been associated with flying for the over 75 years..from flying Jenny to supersonic flights. I am not used to lack of consideration for passengers. Our group of 22 senior citizens were delayed on Flt 160 Jun 16 from Cicinnati to JFK. Departure time 3:05 boarding about 2:30. Flt changed leave at 4:15, then 5:15 then 6:00 finally left at 6:45 to arrive JFK 7:45. Circled JFK 2 hrs, landed 9:00 arrived gate 10:00. Captain announced Air Atalia flt was being held for connected passengers. My 3 inquiries about or flt 112 to 3 different flight attendants went unanswered. When we departed aircraft we were advised that our Dublin Fllt left at 9:00 while we were on the run way.We were routed to Delta ticketing...since we were in a group and all having the same problem we thought our group leader could speak for all of us. Unfortunately, the decision was made that each person would be heard. So since I was the second in line I was taken to another part of the building. While there the delta representative tried to get information from the computer, but kept getting nothing. After about 20 minutes they realized that the other operator was trying to use the same program.All in all they could only find space for us on a flight 2 days later. That meant 2 days in NY. At a cost of $330 per night. We  had no option available to to accept. Now I understand weather delays, but when people make fun of your situation, including making up Rap songs about our "Po Funky Luck" I think it is going too far. There was only 3 seats in the ticketing area. These were taken by 3 teen agers who lucked out and did not have to join about 30 others on the floor. They were awarded with unlimited cookies, water,peanuts and blankets. No water was available for us. Since my wife and I are in our 80's (85 & 86) we have trouble sitting on floors. We finally got our bags and left the terminal at about 2:00am for a taxi ride of $30 each.We were scheduled on Flt  243 June 18. While waiting for the flight a notice was posted that I could up-grade to first class for $75. Since my wife had such a long bad experience on the previous flight I thought this would help her. Unfortunately the representative said I was not eligible since I was a "U" passenger.I asked what that meant but I did not get an answer. I could only guess that it meant...unworthy, untouchable, undesirable, or some "UN" word not known. Anyway the flight left with 2 empty first class seats. Our flight 176 from Atlanta to Dublin was scheduled to leave at 8:25pm, but since the baggage, food, etc. was loaded on a plane that had not be preflight inspected everything had to be removed and put on another plane...departure changed to about 11:30. Finally on our way. Only missing about 3 days of our tour.I have been told that the U rating means, that we get what is left. Out of 22 people in our group not 1 received a window seat when we arrived as much as 3 hours ahead of time.With all of our problems I did not know of one time that a Delta employee showed any consideration for our situation. A complete lack of care and not deserving of working with people.

    Anonymous 8/4/08 11:34AM

  • Dear delta imcompetent staff,

    I just wanr you to know you have disappoint me for the last time. i will not fly delta no more. july 20th delta # 133 was to leave JFK at 16:18, and to arrive at 19:35 in orlando. as i am sitting here writin this comment, i am so upset because i have been lied to by several of delta employees. some told me flight 133 is grounded beccause of air trafic. some told me the plane is having mechanical problems. i must admit this mechanical problem they mentioned is far more scary than the air traffic isssue. there certain things that can not be controled, and i understand that. all i was asking was for the truth. you just lost a customer.

    zairk 7/20/08 4:58PM

  • on June 29 on flight 923? in Lag. air port New York City was suppose to leave at 3:55 pm but the flight could not land for to much traffic so by 9:00 that evening flight was canceled delta personal was going to put on us on a stand by for flight the next morning. me and my wife went to the main ticket counter and they got us a conferned flight out on June 30 at 9:30. and we made it home fine. we spend the night in the air Port we were there for 19 hours. we were not offered and thing to drink or eat or a place to sleep in hotel. i cauld customer service and they said that Delta could not offer us any thing. because it was not there fault. then who fault was it. i know you had another plane some where. all she said she would try to better next time. how many times has that been said? I told her if that was the well Delta treat their Passangers i will use another airline next time. but all she cousl say she was sorry. that is not good enough.

    dfazio2 7/15/08 1:02PM

  • I hope that delta fixes their employees to have better customer service. They can't find my bags and the Reps from INDIA need more training.Incompetence is a lack of discription. I don't expect them to roll a red carpet for me, just tell me where the heck are my bags.!!!!

    Nestor 7/7/08 2:48PM

  • Delta delayed one of four bags in Atlanta on the way to France. 800-325-8224 is baggage customer service. Lois Chandler took my call. She could see that the bag had been delayed in Atlanta, but nothing more. She refused to connect me to someone who could help, and she said nothing could be done. I asked if she was the only employee at Delta and she hung up on me. Next call was Mary Wilson, who offered to have baggage people check their stores for the bag. She gave me a way to contact her and promised to call me back. Miss Wilson found the bag in Paris. I now am dealing with Air France (less than helpful), but it is noteworthy that Miss Wilson was very helpful and took some responsibility where Miss Chandler did not.

    Anonymous 6/26/08 2:36AM

  • Not only did Delta get me to JFK 5 hours late, but my luggage was even later... by about 30 days! Needless to say that walking around NYC without shoes is pretty tough, but not nearly as bad as Delta's customer service! I spent 2 hours on the phone just to find the right department. I don't think anyone there is empowered to make decisions. I think I'll send my luggage via UPS from now on and pick it up where I land to avoid another airline losing my stuff and then making me spend hours to get reimbused.

    KMacy 5/31/08 6:40AM

  • Submit your comment >>
  • I would like to pass on my compliments and appreciation for the great service my family and I received from your Check-In representative, Edmund Pascua. We flew on DL 17 on the 28th of Jan from LAX to Syd. My daughter was recovering from food poisoning and wasn't strong enough to stand behind the counter. Edmund suggested she take a seat whilst we were in the process of checking in ( weighing baggage, checking passports and documents and such). He even offered his apple to make sure my daughter had something to eat, and organised a wheelchair so she didnt have to walk that far. I was touched and impressed by the service Mr Pasuca delivered. H had a colleague next to him, Mr Jun Azali, who was equally friendly and polite. I never received such courteous service from United Airlines so it was a pleasant shock to receive this caring treatment. RRest assured, I will only fly on Delta whenever I go to the USA.Please let them know how much I appreciated their help and hopefully their respective Supervisors are aware of this, thanks.

    Anonymous 1/30/10 10:05PM

  • We arrived at Harrisburg, PA airport at midnight Sunday to find that our luggage was still in Atlanta. I feared the worse. No luggage on Monday, but Tuesday morning our doorbell rang with both bags delivered and in excellent condition.
    Thank you, Delta staff.

    Anonymous 1/12/10 10:47AM

  • My husband missed the only connecting flight in ATL to MLB bc of mechanical problems at TYS in Knoxville. Delta was nice in that they got him another flight to MCO, but with no connecting to MLB, where he was to meet his unit and report to Patrick AFB at 0600 this morning. Without the luxury to call and say "I'm going to be late, boss" Delta got him a travel voucher for a cab to go to his destination (Patrick AFB). Well the cabbie decided to get the most money out of all of it and would only take him south to MLB and then back north to PAFB!! And, in the process charged my husband $35 for the trip from MLB to PAFB! So, I called Delta to let them know this money grubbing taxi driver is a jerk and they are so nice they gave me a $100 travel voucher. It wasn't really their fault, but it was nice to know they cared that my poor hubby was stuck in 2 airports and a smelly cab for hours.

    keri.patty 12/29/09 7:47AM

  • I just called the customer representative number got through in a matter of minutes and the person on the other end was incredibly helpful. So have a good attitude and you will get good service.

    anon 12/28/09 6:27PM

  • Dl flight 17 you guys rock, customer service at its best.
    thank you.

    Anonymous 12/21/09 11:06PM

  • This review is not to bash on DL, but to tell about my stories about Dl, right now I am a silver medallion with DL, I have never had any problems with DL, not with customer service or bags.
    This year I flew LAX GIG LAX via ATL, LAX GUA, LAX CUN Via ATL, and not once I had a problem.
    I have read most of the review here,and I notice that some of the reviews here are due to not understand the rules DL have in place.
    If you cancel you tixs, tixs,and refund are not transferable, most cancellations of flights are due to equiptment movement, or poor loads, also weather at depart or destinaion.
    I never expect anything from DL so maybe thats why i never have a problem with them,I dont expect delta to be in the money losing business eiher.
    I am silver medallion, i fly more than 25k miles a year, and i dont pay for luggage at all. Bags fly free.PS I dont work for DELTA AIR LINES, maybe try UNITED AIRLINES, LOL.

    Anonymous 12/21/09 10:47PM

  • This is a complement! Please read!
    I traveled from Minneapolis to Richmond, Va last Sunday, December 13 on flight 1563. The flight before us was canceled and so our flight was very full. At the gate a baggage handler asked to check my small bag and my garment bag. I told him to tag it through to Richmond, VA.
    I arrived at Rcimond about 9pm and neither of these bags were there. I talked with Robin in baggage claim who was wonderful. Apparently the person in Mpls had not put my bags in the system so she could not track them but there was one flight left that night coming in from Atlanta and she would do her best to see that my bags were on that flight. She said she would call me at the hotel either way. She contacted baggage claim in Atlanta and talked with her supervisor. She called me at 1:30 am at my hotel to tell me the filght had come in and she had my bags. They arrived at my hotel at 5:30am!
    I beleive this was solely due to the extra efforts put in by Robin that night in the Richmond, VA baggage claim area. I hope there is some way she can be rewarded because her type of service is a breath of fresh air and makes it easy for me to choose Delta next time I have to fly. She was the best. Please convey again my appreciation for all her hard work!
    Thanks,
    David Cook

    Anonymous 12/17/09 7:56AM

  • My sincere gratitude to your flight attendants: Karen Laub & Lareen Miller. Karen is my idea of someone who understands what "customer service" is all about. They are professionals in all areas: attire, quick service with a smile,and took the time to answer questions about the area. Please extend a "job well done" to both of your employees. I certainly will try to fly "Delta" in the future!

    Flight 5807 on 11/21/09 - MDY to MSP. I was attending my daughter's soccer game - Oregon State University against Notre Dame (NCAA)final 16!

    Sincerely,
    Marie LeBlanc

    Marie LeBlanc 12/2/09 6:28PM

  • My husband and I had a very good experience with Delta. We discovered that we had booked a 9 pm flight instead of 9AM!! They were very helpful in getting us rebooked on a flight that was leaving in 45 minutes, as well as making sure our luggage arrived with us. They employees went above and beyond to help us and it was our mistake, not theirs. This was very refreshing since most of the joy has been taking out of flying anymore.

    Anonymous 11/11/09 1:55PM

  • Excellent personal service. However, your computer Inetnet system leaves much to be desired.

    Anonymous 11/9/09 3:00PM

  • I would like to thank two of Delta Airlines employees for the compassion and courtesy they showed my wife. Unfortuantely, my wife's father passed away unexpectedly in his hometown of Neiva, Colombia. Her flight was delayed due to mechanical problems. The two employees went way beyond the call of duty to make sure my wife arrived in Bogota, Colombia to attend her father's funeral. I was so taken by their dedication, I sent their supervisors personal e-mails recognizing them. I am truly grateful for these two employees.
    D.K.

    grateful 9/29/09 1:20PM

  • Recently had 4 Delta flights during an international trip. Happy to report all flights were on time, luggage handled correctly, and staff very courteous and helpful. Amazing to find that we're apparently the only ones ever to have this experience. Anyway, THANKS, DELTA!

    Jan

    Anonymous 9/20/09 6:54PM

  • The Lady named Gayle was very polite and helpful in every way. It's nice for a change.Great service. Thanks keith

    Keith Hicken 8/8/09 8:59PM

  • All depends on how answers the phone. Sometimes you get a good person usually you get a robot.

    Falls Church 8/5/09 12:53PM

  • Spoke to the most helpful and sweet customer service agent named Janeic. She priced tickets, advised me and looked up available seats. She was friendly and knowledgeable and a pleasure to talk to. She put my mind at ease and I am looking forward to a wonderful trip because of her. Thanks

    heidilkeller@hotmail.com 7/28/09 5:08PM

  • Your booking and reservation personnel, as well as your Sky Miles CSR, were very friendly, helpful and professional. They answered my questions satisfactorily and advised me well, as far as I know.

    rmhotfoot 7/14/09 11:50AM

  • This is a long overdue recognition of outstanding customer service I received as a passenger on a direct flight to Guatemala from Atlanta. After spending a week in Guatemala, we boarded our return flight to Atlanta, and I asked one of the attendents if they had found a Bible that I thought I must have left on board from our flight over the week before. She said she would check and reported that she was not able to find a Bible that had been recovered.

    Later, my husband was contacted by Pablo Bonifaz, the station manager in Guatemala who indicated that he would be in Atlanta in the future and would contact him with his hotel information if we were interested in claiming the Bible that was found. We followed up on his call, and found that they did recover my Bible. I really believed that I might never see it again (it is old but in a very nice leather carrying case) with personal memorablia in it).

    Needless to say, that I am not only grateful but think highly of the Delta employees who retrieved, stored and returned the Bible.

    Anonymous 6/17/09 7:53AM

  • I had a carry-on and because of Overcrowding they made me check it when I got to my hotel I realized they had stolen a brand new pair of sneakers from my luggage. When contact Delta it took me more than 30 minutes on hold before I got through to someone-but once I did she was very nics and helpful

    Nick 5/22/09 1:55PM

  • I recently left a carry on suitcase aboard a Delta flight. All the grond crew at my destination and the customer service staff at LaGuardia were gracious, efficient and effective. They had my reconnected with my bag in 6 hours thus preventing my trip from becoming very complicated and unpleasant.

    roberta 5/22/09 9:00AM

  • We would like for you to know how kind Mr. David E. Brown was to us, returning from Orlando to Atlanta on 5/17/09. My husband had put the wrong date in for our returning flight but had the proper Airplane number and our seat assignments, etc. on our reservations. We left on 5/14/09 and he put in by mistake that we were returning on 5/14 instead of 5/17. Mr. Brown was so patient in getting us on the proper flight as we were flying with my daughter and she was returning on the plane with us. We just greatly appreciated his kindness. We told him how grateful we were, but we think you should know how he impressed us with Delta. Thank you. Mr. and Mrs. David C. Hyde

    Anonymous 5/19/09 12:14PM

  • I was able to get a better international flight for my family by calling them directly (direct flight vs connections). The representative was very nice, helpful and patient with my many questions related to partner airline reward miles. I didn't have a very long wait on the phone either.

    Anonymous 4/26/09 8:30AM

  • I Screwed up ordering my ticket online and I was helped by Saltlake Customer Support to fix my screw up. I would like to say Thank you

    Mark-NY 4/2/09 8:11AM

  • To Whom It May Concern
    I would like to thank a special person named
    Aisha Manley ATL-28ANORTH PM shift. A more
    professional person I have never met on
    any airlines. She helped me and my husband to
    get a seat on standby She was very kind
    considerate and understanding to our needs.
    We need more professional people with a positive attitude and fairness as Aisha Manley. My travel date was March 14 Atlanta to Detroit flight no. 1290 time of departure
    was 9:35pm Thank you from the bottom of my
    heart for people likes Ms. Manley.
    Please see that the right person receives this comment
    Mary Brotherton/Everett Munoz
    Happy to have flown with Delta
    Thanks again MS Manley for a wonderful experience with Delta

    mary 3/15/09 5:03PM

  • During the hustle and bustle at SLC IAP on 23 Feb 09 my bag was sent to Denver rather than DFW. I would like to thank the baggage claim representative located at DFW, by the name of Linda for her painsaking effort in locating this bag and getting it shipped to DFW and delivered to my hotel in Fort Worth that same night. Linda was very diligent and went over and above to track this down and get it sent to DFW, many thanks to linda.

    Anonymous 2/27/09 12:25PM

  • Very seldom do you see employees go that extra mile to help a customer. One of your employees, flight attendant Margot Hodges-Tinner (563271) did it for me last Wednesday 2/18/09 on Flight 15 (FRA-ATL) and I would like to bring it to your attention.

    My wife and I were returning from a week long trade fair in Frankfurt like we have for the last 14 years, always traveling via Delta. During the fair, being extremely busy, I failed to properly acknowledge Valentines Day to my wife with either candy or flowers. On this return flight while my wife was napping across the aisle, I bought a box of Godiva chocolate off your cart from Ms.Hodges-Tinner. Commenting that it would be wonderful if the box could be gift wrapped as a belated Valentine gift, she volunteered to find something and brought it back beautifully wrapped in blue paper. When I mentioned that a card would be nice, she gave me a card and envelope from her personal stationery- wow!. Lastly, an idea crossed my mind that I could fashion a heart from the red Delta sleep eye cover to decorate the box, Margo went into action again and had it stapled.

    My wife was thrilled with the gift that wouldn't have been as special without Ms. Hodges-Tinner's help. We need more people in the world like her. Please let her know again how much I appreciated these little special things she did for me.

    Sincerely,

    Bob Kellermann

    Anonymous 2/23/09 4:30PM

  • I called 18002211212 today at 6:20 PM EST. Waited only one minute and rached a customer representative. Asked her how I could find reference to credit couchers I and my wife had lost. She spent about three minutes, searching, and found us our ref numbers, saving us our lost credit. I thanked her. It was 6:28 when I hung up.

    She was incredibly efficient, courteous and helpful.

    I wish I had jotted her name down for reference to the DELTA management.

    Thank you DELTA!

    Oktay 2/4/09 4:40PM

  • I want to commend Terrie Lewis, Tampa for reworking my husband's schedule today. She was patient and efficient. I think she should receive some form of Employee Recognition and please let her know about my comments.

    Thank you

    Anonymous 2/4/09 1:31PM

  • My family and I went on a cruise December 14th and had experienced some difficulty in collecting our one bag for one of us. His bag was all he was going to have for the whole cruise (7 days)! All he had was all he was wearing which was sweats! We were in a panic at the LAX, knowing we had to board the ship by 3pm and the doors were closing at 4pm sharp. A manager by the name of Christie M., at LAX Delta customer service was a Godsend!!!! She called the port to let them know of the only bag belonging to a customer, was going to be late, because of it missing the flight we were all on. They agreed to wait another 25 minutes. Christie then contacted a delivery service they use and they supposedly were going to be able to pick up the bag off the carasel and bring it to the port to board the ship and be delivered to us. She assured us it would be fine and to not worry and enjoy our vacation. Our bag did show up at our room. When I was able to check my phone messages I was astonished to hear that Christie went OVER and BEYOND her duties to make our trip the best ever....chaos-free!! She found out the the delivery service was not going to be able to make the time constrictions, so Christie herself, found the bag, loaded it into her own personal vehicle and brought it 20 miles to the port and delivered it to our ship!!!!!!!!!! I am in awe of the woman. You are VERY fortunate to have such a loyal, caring, and understanding employee! She deserves a huge raise! Please let her know that she saved our trip....and it was an AWESOME one! THANK YOU CHRISTIE M.!!!!!
    ~Deanne Wachtler

    Anonymous 1/15/09 9:46AM

  • Good Afternoon, My husband John and I are frequent flyers with Delta and have enjoyed many GREAT flights. On Dec. 29,2008 we traveled from Pensacola on Flight 1769. The entire crew were very professional and demonstrated outstanding attitudes. I always intend to send a comment but I often get sidetracked with daily chores. I made up my mind to make you aware of the great service we received on that flight and several other flights. Hope to enjoy many more flights with your airline. sincerely Mary Cunningham Pace Fl.

    funnyface1@bellsouth.net 1/8/09 1:18PM

  • On 12/31/08 I was listed as a non-rev to travel with my daughter, a Delta flight attendant from Atlanta to Portland, OR. Even though my status had been upgraded I did not get a seat on that flight, the only one out for the rest of the day. Another Delta flight attendant who was also unable to be seated on the flight, Ms Gona Park #956451, assisted me to get on another Delta flight to SLC where we attempted to catch the SLC to PDX flight which had already departed. She then went to the lounge and downloaded the next-day's flights. The following morning we both took the first flight out and she directed me to Portland's light rail for my transportation to Portland's city center where my daughter met me. I was deeply disappointed not to have been seated on the direct flight from ATL to PDX but Ms. Park's empathy and willingness to assist me to do the next best thing is a great reflection on Delta service. Initially Ms Park wasn't even aware that I was Delta family and she was still ready to help. Please see that my letter goes in her commendation file.
    Thank you.

    Carol Griffin 1/4/09 1:41PM

  • Delta needs to provide cash awards to two Delta women employees working the counter at the departure gate at BMI (Bloomington-Normal, Illinois airport)on December 27, 2008. These employees were exemplary in accomodating the needs of passengers scheduled on flight 5593 to Atlanta, GA during numerous weather delays throughout the day. Though these delays screwed my holiday plans and required me to stay overnight at the Atlanta airport, these Delta employees did everything in their power to find flights for me and others who missed their connections in Atlanta. They set me up in first class on a flight scheduled to leave Atlanta the next morning. I needed this break to calm down over the delays and the miserable stay overnight at the Atlanta airport. Their positive and friendly attitude improved my unpleasent experience considerably. They deserve a holiday cash award!!! Delta can be proud to have employees like this interacting with the public....dan haas

    Anonymous 12/28/08 1:56PM

  • I FIND THAT THE CUSTOMER SERVICE WAS EXTREMELY KNOWLEDGIBLE AS WELL AS THOROUGH.

    Anonymous 12/10/08 1:51PM

  • I just wanted to commend Dionne who was working friday am, 12/5/08 at the Atlanta Airport. My son had to pick up his ticket after graduation from OCS at Fort Benning, Ga to fly into Fort Leonard Wood, MO. Dionne was very helpful and also was able to change my brother and my tickets to an earlier flight. I felt she went out her way to help us and I just wanted to say thankyou! Service like this is unfortunately rare in this day and age, and I felt she was a wonderful representative for your company.
    Sincerely,
    Anne Zeigler
    3516 Graydon Road
    Felton, PA 17322

    Anonymous 12/9/08 11:18AM

  • I would like to compliment Necia Harris, a ticket agent at the SLC airport who went above and beyond normal customer service to help me work out some complications with my Delta Airlines flight to NYC on October 26. She was friendly, kind, extremely patient and didn't quit until she had my reservation put back together and had assured me I would have a seat to NYC and a seat back to SLC one week later. I left SLC feeling very well taken care of, grateful to be flying on Delta and especially grateful to have been helped at the ticket counter by Necia Harris! Please express my gratitude to her.

    Anonymous 11/10/08 10:06PM

  • I would like to report to you that I had such a delightful time yesterday (June 22) making reservation for a trip from Salt Lake City to Copenhagen and returning to Salt Lake. Jessica Wiley was the contact and I was so pleased with the manner in which she worked with me, being courteous, speaking graciously, answering my questions and planning my trip according to my needs, and being so polite in her remarks, and making the time I spent with her so happy and friendly. I have to say I have not met anyone like her over the phone to make reservations through Delta. She made me feel that I was an important person and I just felt that she was a friend that wanted to be of help to me. I wish that I could call her whenever I needed reservations to make through Delta which I mentioned to her, but I know that it was just my luck to have had her help me plan my trip yesterday. I do want you to know that Jessica Wiley is a person who delights people in making reservations through Delta. I hope that you will let her know of my experience with her and hopefully I will find more Jessica's in my future trips with Delta. I asked Jessica where her office was and she said that it is in Atlanta. As I leave on my trip to Copenhagen, I will be grateful to Jessica for her time that she spent with me in planning this trip. Thanks for having her with Delta.
    Sincerely,
    Chieko Okazaki
    Salt Lake City, Utah

    Anonymous 6/23/08 5:39AM



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