Delta Airlines Positive Customer Service Ratings - page 2

Yesterday I flew into Detroit from Austin Texas.All of your employees who helped me were outstanding in the performance of there duties. However, one person, Randy, went out of his way to be kind and helpful.I will most certainly fly Delta again.Thank you for making my trip a pleasure

On April 7, 2016 I traveled from Detroit , MI io Providence, Ri as a wheelchair passenger. I was waiting in the gate area, and Kaitlyn (sp.?) was not assigned to me but was standing nearby when I asked her if she could take me to a restroom. She said "of course" and was so pleasant, she made my evening. (I had a 4 hour layover.) All the customer care assistance I had on my trip made the experience wonderful, Thank you!!
Judith m. Gates, providence, RI

I recently had a wheel chair ride by Doug in the Detroit airport and he was simply delightful. From one terminal to another, I learned a little about him as he shared his excitement about this winter's trip to Colorado. He is a good ambassador for Delta Airlines. Jean Donaldson

Hello:
I would like to tell you how much I appreciated the service I received from DTW associates during my flights this past week. One in particular, stands out. His name is Dawoud and he was a pleasure to talk to on my wheelchair ride to my destination. He was helpful, informative, and very caring. I am thankful that you provide such great service in a world where few seem to care anymore. Thank you again for Dawoud -a very special person.

I just flew on Delta airlines from Philaphia Pa and my destination was to Shreveport La with stopover in Atlanta Ga. I can"t say enough how much I thought Delta was excellent. There was a couple of delays due to thunderstorms but that was understandable. Safety first. Their staff was very couteous. Overall very good experience.

On July 14 2015 I received excellent wheelchair service from a delightful young man Ernest. He was polite, conversant, and very helpful. He got me to the next gate during a short turn around on time while informing us of details about DTW. A young man who exudes energy and joy of life.

I was pleased with the wheelchair assist service that I received arriving at, and leaving from, DTW. The pushers were friendly and helpful. I only got the name of one of them. His name was Khald E.

Just wrote a negative comment regarding wheelchair service but now I want to comment on the wonderful service I got from the agent at the desk, Nalini Patel, who was absolutely wonderful in helping me get a hotel for the night. She called hotels to get me the best rate, ordered a wheel chair to get me to ground transportation. Gave me their phone number. Told me what time to get the shuttle in the morning. I then ran into her at the hotel the next am and she gave me a new boarding pass for the first seat. She was so pleasant and cordial. It was a real pleasure dealing with her after my experience with the wheel chair.

4/1/15 Dallas I had outstanding service by Young Shim and Marty Ratcliff. I am legally blind and they gave me excellent care. Walked me on ramp. Took care of my seating and made sure I was informed of time and all my needs met.
I also heard the way made sure all passengers were cared for. Excellent outstanding service. Best station I have ever been to. Thank you Mindy Haile flightless 5:30 departure.
Mindy Haile Champaign, Il.

Great service from Mitchel in Detroit a spa ( supervisor I needed transport in wheelchair) on 4/1/15 7:30p.m.
Excellent, fast, friendly great service. A real people person. Please tell him thank you for making sure I didn't miss my flight Dr 50
mindy haile champaign, Il.

Had excellent travel experiences recently. Perfect attention and service from Mathew upon arrival at DTW at approx. 8:20pm on 3/9/15. He was efficient, attentive and very pleasant. Made my travels much more pleasant as I have difficulty walking and was worried about being able to get to and from the plane, etc. as a side note, I still don't likethe cramped plane seating in economy, but do appreciate that the plane was right on time both ways.

I traveled Delta Feb. 18 to Michigan from Seattle . I can't tell you how pleased I was with the care I received from the staff at the checking in counter to the staff on the plan and the staff were I am senior with arthritis and the staff was quick to meet my needs. I don't travel by air very often but you can be sure when I do it will be with Delta. Thank You Mrs. Ward

I was traveling in a wheelchair on Wednesday,, Feb. 25. I am pleased to say that the young man who pushed me to my gate and helped me get settled was an exemplary employee. He was a pleasant conversationalist and attentive to all my needs. I really appreciated the help!

I just recently flew Delta Airlines and would like to thank & commend them on their customer service. I was flying alone and asked for "wheelchair assist" and was rewarded with a gentleman to take me through to my gate in Detroit. When I arrived in Fort Myers the assist also went very smoothly and I was very appreciative. Thanks again. Michelle

We just had the best experience at the Detroit airport. Ernest met us at the gate with a wheelchair for my mother. He was not only kind and a great conversationalist, he was so helpful with the luggage and restroom stop. A wonderful young man!

I had the pleasure of meeting and having Kaylin assist me to my gate by way of wheel chair. Kaylin was pleasant and very professional. Thank you

Thumbs up to MOUD KHATTABI, wheelchair assistance staff, who was helping my 87 year old mother and brother on January 15,2015 to get on flight Delta 98, Detroit - Paris; he was the most professional, compassionate, kind and resorcefull person I ever met during my travel experience; he was not just helping my mother who was in wéc but also my brother who suffers from left sided weakness after recent stroke; I noticed his tremendous help during security check (helping with carry on,coats, shoes, boxes etc.) to both of them; he reassured me that he will take care of them and HE DID AMAZING JOB!; he is an excellent profesional and wonderful human being and I wish him all the best in his life and his career;

I just wanted to say that when I am flying overseas I would perfer to fly on Delta rather than the other three carriers I have flown. It is not perfect, none are, but overall they are my choice.

My experience with Delta Airlines… and their humanitarian service to travelers.

I came to the US with the promise of a good job, and expend lots of money to come here to work. Upon getting to New Orleans and contacting the company that was supposed to hire me, I was told that they were very slow, and to check with them in January… I didn’t have that much money to wait nor a place were to sleep…I end it up going to The Salvation Army to sleep.
My return flight was scheduled for the December 29 and now with very little money, didn’t have enough to wait until the 29…I contacted Delta and the fee for changing the current ticket to an earlier day will cost me some $400 that I didn’t have.
With all that I contacted this Facebook page asking for help… Somebody came to the scene and call Delta and fix the problem…. Thanks Delta and to their Humanitarian Service, they dismiss the charges, moved the requested date of departure to Dec 12 and today I am very happy to report in this page that Delta has a big good heart… Thanks Delta, I will be able to go home!!

While traveling with my Mom on a trip to Washington State, we had the most exceptional service and assistance from the Delta Staff while transferring flights in Detroit. We started our journey on flight #5012 from Traverse City, MI en route onto Washington State via flight #733.

My Mom was in need of chair service, which came in very handy in Detroit as we went from our arrival gate to our departure gate in the terminal. The level of customer care, service and support was outstanding, personal and professional and we couldn't have been more pleased.

Thank you and your entire team for making this such an enjoyable and seamless journey. I applaud each and every one on your team and look very forward to future travels with Delta Airline.

A great experience! All due to Antonio Evans, service rep. blessing
Arriving on Delta 099 on 27 Oct 2014, we were exhausted and wary. We'd had a bad connection in Paris due to errors made by Air France'¦ but Detroit was easy and quick! Antonio Evans was on time, greeting us with the wheelchair and a smile. He made the customs process, baggage collection and other necessary elements easy and clear. He was considerate, careful, and cheering. Thank you, Antonio; and thank you Detroit for providing us with such a lovely welcome home through him.

On March 05, 2014, at 2:12 PM, Love2travel wrote:

Congratulation to the Delta team!

I did some travelling during the bad weather days, Jan & Feb 2014 - My observation is, that the Delta GATE AGENTS did a terrific and tireless job to reroute passengers.

Keep up the good work!

NB: I used to fly with United out of Chicago during their good old days.

I just received an email from a friend of mine forwarding a film clip of Delta Honor Guard that pays respect to our deceased veterans. I am a retired Air Force Senior Master Sergeant and was moved to tears which this film. On behalf of my brothers and sister veterans THANK YOU.

Delta Airlines representative Harold in Atlanta went above and beyond to get my traveling group of four reassigned to a more accommodating (time wise) flight. The rep and his supervisor Jade in Salt Lake handled our request quickly and courteously, and are a true asset to Delta.
They made us feel that they really cared about our problem, and fixed it quickly. Great work Delta!!!

Our travel experience with Delta was wonderful. We can't say enough good things about the wheelchair service and the fellow, Nicholas, who took care of my dad. Thanks!