Delta Dental Customer Service

User Reviews, Ratings and Comments

Delta Dental customer service is ranked #902 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 21.20 out of a possible 200 based upon 5 ratings. This score rates Delta Dental customer service and customer support as Terrible.

NEGATIVE Comments

5 Negative Comments out of 5 Total Comments is 100.00%.

POSITIVE Comments

0 Positive Comments out of 5 Total Comments is 0.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Delta Dental

    Customer Service Scoreboard

    • 21.20 Overall Rating
      (out of 200 possible)
    • 5 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 1 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 2.0 Reachability
    • 2.3 Cancellation
    • 2.3 Friendliness
    • 3.0 Product Knowledge

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Posted by ES


The worst company. Just taking money from your pocket. I canceled autopayment on August 2021, but they continued to charge money from my bank card after that for 3 months now. Now I have to pay a huge fee to the bank because it shouldn't be any charges from this bank card.

Posted by Ron


Delta dental of MICHIGAN has been taking $83.00 a month from me for 15 months. Delta dental of ILLINOIS has been giving me free dental insurance since JANUARY, 2020 THRU MY UNOIN. Isn't Delta dental one company. DELTA DENTAL OF MICHIGAN SHOULD HAVE GIVE ME HEADS UP ON THIS. INSTEAD THEY ROBBED ME. I am a 73 year old man who needs every penny. Delta dental of MICHIGAN has screwed me out of $ 1200.00. BEWARE OF DELTA DENTAL THEY ARE CROOKS. They should give me a REFUND. Do not use DELTA DENTAL INSURANCE.

Posted by Jim


Delta Dental is a scam.

Purchased their PPO Premium Plan effective 02-01-19 for $53.06 per month. Paid February and March with $116.12 in advance for first 2 months including $10.00 service charge, Paid 2 payments of 53.06. Total paid $222.24 plus $50.00 owed to the dentist minus $28.00 and $53.06 refund. This reflects to my paying $191.18 for a single cleaning and checkup. DD scam totals $191.18 for their inconvenience. No compensation for my 3 hours on the phone. Drained the battery. During this stressful time on the phone, a DD script kiddie advised the clinic contracted to invoice $45.00. If so, why did DD pay $28.00 and not $45.00? Clinic invoiced DD $168.00. DD allowed $68.00 only paying 28.00.

Premium Plan�s selling point is annual cleaning and checkup paid with zero deductible. All six plans are bundled together into a sixty-page document to be downloaded from their site designed to be confusing to plan holder.

Cancelled 04-26-19

Posted by Anonymous


I was trying for 1-1/2 hours to just get a quote for individual dental insurance. Each individual I spoke with transferred me to the wrong department. It is the most frustrating phone call I have made in years!!! I will go with CIGNA just because their phone line was efficient and I received a quote and email in 10 minutes time!!

Posted by sggall


AARP Delta Dental is a total rip-off - put your monthly premiums in the bank and save them. They denied the billing for my cleaning last December three times (who knows why) and when I finally wrote a letter to them myself, they paid about two thirds of it, but then asked my dentist to reimburse them as they had processed the claim wrong. I cancelled - they continued to take the monthly premiums out of my checking account - and I finally gave up and filed a claim with the CA Dept. of Insurance, which did resolve everything after several more months; their customer service is horrible as well. This company is nothing but a big scam!

There are currently 0 Positive Comments for Delta Dental.

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Posted by Anonymous


I won't respond to any accusations, but what I will give out are a few times.

1. If you don't have ID cards, don't panic. We're more than happy to help you get them, and we have multiple ways to do so. But don't wait til the last minute!

2. Check out the website!

3. Understand your policy, your HR department will usually have a lot of resources you can go over. Be your own advocate.

4. Please, please, please call us to check your eligibility. Don't wait for your dentist to do it for you! They're people too, and they can make mistakes!

5. Be nice. We want to help you. We love helping you, and we love our jobs, but if you call in and insult us or use racial slurs against us, you're not going to get anywhere.

6. Understand that there are some things we simply can't do, and that in most cases we as people really do feel bad about it.


In a customer service aspect, or really in any aspect, this is the best company I've ever worked for. We are treated with respect. We are given all the tools we need to succeed, and we are encouraged to follow our dreams even if our dreams take us elsewhere.
I'm happy at this job, and I like to think it shows when I talk to customers!

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Contact Information
Customer Service (Delta Premier and PPO)
800-872-0500
Customer Service (DeltaCare)
800-327-6277

Delta Dental customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
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