Dyson Customer Service

User Reviews, Ratings and Comments

Dyson customer service is ranked #226 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 44.63 out of a possible 200 based upon 257 ratings. This score rates Dyson customer service and customer support as Disappointing.

NEGATIVE Comments

223 Negative Comments out of 257 Total Comments is 86.77%.

POSITIVE Comments

34 Positive Comments out of 257 Total Comments is 13.23%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Dyson

    Customer Service Scoreboard

    • 44.63 Overall Rating
      (out of 200 possible)
    • 223 negative comments (86.77%)
    • 34 positive comments (13.23%)
    • 1 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.5 Issue Resolution
    • 3.2 Reachability
    • 2.2 Cancellation
    • 4.3 Friendliness
    • 3.5 Product Knowledge

Add your review!

Posted by Disgusted with Dyson


Dyson claims that early adopters of products such as the Airwrap can update the re-engineered accessories. While they are producing them for packaging in wholly new products ducts, previous owners wait months on an email list for "while they last" products, only to finally get an email, respond within 10 minutes only to find "Out of Stock." Meanwhile, within a few days, sellers go up on eBay with "9 available" (in this case) Large Round Volumizing Brushes being offered for $175 each. (2/26/2024 screenshot available). These scalpers purchased them from Dyson for $39.95 each and Dyson allows this to happen. If they expect loyal early adopters to stay with Dyson, they need to either limit the number that can be purchased and/or make them available to registered owners on a priority basis. I will make sure everyone I know who has an Airwrap is aware of what Dyson turns a blind eye to. When I call Dyson customer service, they cannot even give me an address to which I can write such a complaint.

Posted by Piefan


Terrible customer service!! Almost impossible to get someone to answer a chat, an email or a call. When you finally get someone on chat your spend a ridiculous amount of time waiting for each reply and your hear stupid excuses and apologies instead of resolution. I returned an item and waited 18 days without a refund so I contacted Dyson. After all the hassles and time spent the answer was you'll hear from us in 2-4 days. DYSON CUSTOMER SERVICE IS TERRIBLE!! I DO NOT RECOMMEND AND WILL NOT REPURCHASE.

Posted by Madi as h*ll


I returned a machine to Dyson using the mailing label sent to me by DYSON in November, using that tracking # + an email acknowledging the return was received on 11/27/23...& despite 10+ calls, 4 requesting a supervisor which they refused to put me in touch with one...I STILL to this day 1/21/24, don't have my $506 refund! ? I am reporting this to the FTC, the BBB & my local Attorney Generals office...I'm fed up with trying to deal w/Dyson & getting NOWHERE!! Dyson USED to be a stellar company, now you're just a bunch of THIEVES!!!

Posted by Anonymous


Worst Costomer Care Ever!! Website Is Terrible And Their Live Chat Does Not Work. Will Not Order From Dyson Ever Again!!

Posted by hung


TO WHOM IT MAY CONCERN ABOUT DYSON PRODUCT
I BOUGHT FOUR V10 AMINAL VACCUM FOUR ME AND FAMILY, ONE OF MY VACCUM BATTERY FAIL AFTER 4 MONTHS, I TRY CONTACT DYSON CUSTOMER SERVICE AND THEY PROMISE THAT THEY WILL GET ME WARRANTY BUT BATTERY IT BACK ORDER NOW AND THAT THEY WILL EMAIL WHEN IT ARRIVE, AFTER THREE LATER STILL NO EMAIL, I CONTACT THEM AGAIN, AND THIS TIME I HAVE TO PROOF THAT WHERE I GET IT AND WHEN, AFTER ALL THEY SAID AGAIN BACK ORDER AND MANAGER WILL CONTACT ME IN 48 HOUR, AFTER WAITING AND WAITING I GIVE UP BUT I SOMEHOW TODAY I CONTACT DYSON CUSTOMER SERVICE, SUPPRISE MY WARRANTY EXPIRE LAST MONTH, NOW I HAVE TO PAY FOR NEW BATTERY, WHAT THE, EITHER I HAVE RECORD BEEN REPORT AND WAITING FOR RESONE. DYSON COMPANY WHAT ARE YOU DOING TO CUSTOMER, MY HOUSE NOW HAVE FOUR ITEM DYSON PRODUCT, I THOUGH PAY HIGH END PRODUCT TO GET HIGH END SERVICE, BUT I WAS WRONG, DYSON JUST PAST YOU AROUND UNTIL WARRANTY END THAN SOORY YOU HAVE TO PAY, VERY DISAPPOINTED BUT WHAT CAN YOU DO, TIME WILL GO AFTER ALL MY DYSON PRODUCT DIES, I WILL NEVER BUY AND DYSON AGAIN, BECAUSE THEY ARE LIES, LIESSSSSSS, IF YOU CAN HONEST WARRANTY YOUR PRODUCT PLEASE NOT PROMISED, IT WAIST MY TIME AND TRUST ABOUT DYSON, BOTTON IS THE CONVERSATION FROM DYSON CUSTOMER CARE,

Hello, you're chatting with Kanishk at Dyson. I am happy to help you today!

Good morning, Hung!

GOOD MORNING
HI THERE
Hello:)

How may I help you over the chat? Hung!

I HAVE A PROBLEM WITH MY VACCUM BATTERY
I CONTACT DYSON FROM SEPT, BUT NO ONE GET BACK TO ME
I WANT TO KNOW WHAT GOING ON
I am really sorry to know that you are facing the issue with your vacuum battery.

Please do not worry about that I will do my best and try to resolve the issue over the chat.

May I know the exact issue you are facing?

BATTERY RUNNING TIME ONLY LESS THAN 5 MIN
I am really sorry to know that.

Can you please help me with the serial number of the machine?

I HAVE BEEN TALK ON CHAT, SO MAY TIME, THEY SAY THAT MY BATTERY HAVE ISSUE,
I am here, Hung

Please do not worry I will do my best and will help you over the chat.

I AM NOT HOME, CAN NOT GET YOU THE SERIES NUMBER,
I will provide you all the possible way to fix the issue and give you detail information.

IT DYSON V10 ANIMAL
Can you please help me with the complete name, phone number and email address to pull up the account?

HUNG TRAN
416 305 8890
5346 BELLAGGIO CRESCENT
MISSISSAUGA
ONTARIO
[email protected]
Thank you for sharing the details. Hung:)

Please allow me a minute to pull up your account.

OK THANKS
You are welcome:)

Over time the machine will naturally lose its run time but the level of degradation over the years is very small.



Battery degradation is not a fault of the machine. It happens to all batteries in everyday items, such as mobile phones and laptops.

Low power mode

Up to 60 minutes



Medium power mode

Up to 30 minutes



High power mode

Up to 5 minutes

I USE NOW ON LOW MODE ONLY, MID MODE LAST ME 5 MIN, HIGH MODE WHEN I TURN ON IT STOP
We need to check on which mode the machine is on.

SEEM SEPT UNIT NOW, I ONLY CAN USE LOW MODE, IT ONLY LAST ME 10 MIN
I KEEP WAITING FOR DYSON RESPONE, BUT NO ONE DID
Thank you for confirming.

IT THAT HOW DYSON AVOID CUSTOMER CONCERN NOW
I see that the last contact was on Mar 6th

NO THAT IS THE FIRST, AFTER I CONTACT A FEW MORE, THEY PROMISE TO CALL ME, BUT DID NOT
As we are from the chat support we do not have the option to call.

However let me check the stock availability of the battery.

Please allow me a minute to check the stock and help you.

I CONTACT ANY THEY SAY THAT THE MANAGER WILL CALL ME
Just to confirm have you contacted via, chat or call ?

CHAT ONLY, NO ONE CALL ME
As we are from the chat support we do not have the option to call.

We have completely Voice department.

ANYWAY, NOW I WITH YOU, CAN YOU HELP ME
I have checked the stock availability and I see that the battery is out of stock in this case I will go ahead and setup the email notification for you so that once the part is available you will get the email notification and you can chat back with us to place the order.

The cost of the battery is $174.99 + taxes.

IT NOT WAARNATY
I see that the machine is not under warranty and it has expired on 11/14/2023

HAHHA
I CONTACT YOU GUY SEEM MAR 2023
NO ONE CALL ME AND EMAIL ME. NOW YOU SAY WARRANTY EXPIRE NOV 2023
I completely understand you have contacted us on March.

Let me check the previous chats

I have checked the chats and I see that you have contacted last time about the exchange order.

Just to recap, you were looking for the battery and I have checked the stock availability of the battery as the part was out of stock. So I have setup the email notification for you about the battery once the part is available you can chat back to place the order for the battery.

SEE THAT HOW YOU GUY PAST ME LIKE THIS LAST TIME, I HAVE BEEN WAITING FOR A ASLO A YEAR FOR BACK ORDER BATTERY, SEEM LAST YEAR MAR ????
I completely understand your situation regarding this.

Please allow me a minute here, so that I can check about this with my leadership regarding this.

Thank you for your time.

I have checked with my leadership and I will mention on your notes to provide 20% discount on the battery once the part is available in stock.

WHY I HAVE TO PAY
I CONATCT SEEM LAST YEAR MAR FOR THIS CONCERN,
YOU GUY BACK ORDER BATTERY FOR ONE YEAR?
NOW I HAVE TO PAY ????

Message from Visitor. THANKS FOR YOUR HELP

Posted by Sam


ordered stic vac, Purolator lost and Dyson tells me I cant have my money refunded until Purolator settles claim So what happens if Purolator denies claim --I dont get my money back?? They need to deal with courier on their own time and help the customer first Just want my money back shouldnt have to wait

such horrible customer service, never order a Dyson product again

Posted by Hapatica


Dyson customer service is awful. They put you on hold for an hour and reassure you will receive a shipping status in 24 to 48 hours. Never send it. They reassure that they will make sure you get your replacement after they receive your old vacuum. They receive the vacuum and don't send a new one. After 7 or 8 phone calls and months, one finally arrives. I will never buy another Dyson product. Dyson needs to overhaul their customer service or they will go out of business. It was such a frustrating experience.

Posted by Anonymous


Why on earth would you have a woman repeat the same thing over and over again when you are on hold for 60 minutes?! Music or silence would be less aggravating!!!!

Posted by Laurie


Horrible cat and live customer service. They are saving the forests by not including instruction Manuel. I am just flabbergasted

Posted by Nicole


I would give zero stars if I could. I will never buy any Dyson machine ever again. Having been a fan for years and wanting to support a British company. I paid to get my machine fixed in June (five whole months ago). It's still not fixed after an ENORMOUS number hours of talking to customer services and repeating the same questions AGAIN AND AGAIN AND AGAIN right from the beginning of the whole story and all the tests they want to run though AGAIN AND AGAIN AND AGAIN. And THREE WHOLE DAYS waiting at home for them to collect the machine, which they didn't. I gave up and asked for a refund and told the repair is NON REFUNDABLE even though my machine hasn't been fixed. I plan on telling everyone I know. Awful awful treatment of your faithful customers.

Posted by Jo


Between having to replace the head and battery of my V6 model it has cost a fortune. When you buy the cordless vacuum you think that is it like buying a Henry vacuum but no, it is not. They are expensive to maintain. I already have order two heads and two batteries for my model. Never again . Plus Customer Service is almost non existent.

Posted by Alan


Customer service is horrible!
I ordered a Dyson fan heater (£550) which did not arrive. It was evident that it was lost in transit with ParcelForce since the tracking status hadn't moved in a week. Phone was not answered in 20+ minutes, the digital assistant insisted that if I was patient it would arrive but made no attempt to confirm with ParcelForce - that was down to me.
ParcelForce did confirm the parcel was not deliverable and they were conducting an internal investigation - I was told to go back to Dyson. Still waiting on the phone.

Posted by KIM


Arranged a repair for a Dyson hairdryer that is still under warranty. Dyson took a week to pick the machine up. Despite the fact that I sent them a screenshot of the confirmation of my warranty to May 2024 (now sent 3 times) they have repeatedly refused to honour the warranty and they said that I have to pay £99 for a replacement refurbished machine. Unusually, customer services told me that they have no complaints procedure and there is no way of escalating a complaint.


Dyson also insist that ALL documents of proof have to be sent to them on What's App which is, in itself very bizarre. Quite difficult for me due to a disability that makes it very difficult for me to type on small phone screens. Dyson weren't at all interested in my disability, and if they have a policy for helping disabled customers then their customer services staff don't know about it.

I am now sufficiently angry that I plan to progress with a small claims court claim. I have more than enough proof for a successful claim...... The more people who hold this arrogant and customer unfocused company to account the better.

Posted by Jewlsm1


My Fiancé purchased the straightener as a gift for my birthday. Between the time purchased and my birthday their 30-day return policy had expired. 30 days for a $500?? The first time I used this I could hear my hair breaking and immediately stopped using it. My hairdresser tried it on her hair and said the same thing. Dyson has been horrible to deal with and said we will not be able to return or exchange. I am absolutely disgusted with the customer service. Especially spending this much money on a product that breaks my hair off.

Posted by Jess


Terrible, terrible customer service, even when they are the ones who mess up. I ordered an Airwrap in prussian blue in November 2022. The first one they shipped me never arrived, so they shipped me another one, but when it arrived it was the wrong color and missing all the accessories that were supposed to come with it, that i had an order confirmation for. I tried to contact support via the website but wasn't able to (chat function doesn't work) so I had to call and wait on multiple calls for hours each time to get connected to support members. I have spoken to over 6 different reps over the course of 8 months trying to get this resolved, and each time they say I will receive a follow up email 24-48 hours after the call, which NEVER happens. The first time, they shipped the wrong color and missed half the order. The second time, they said the color I originally ordered was out of stock but they would ship me all the missing accessories. I followed up again a month later about whether the color I ordered was back in stock and they reassured me that they would notify me when it came back in stock, but I never received any notifications. Months later, I called again after seeing the color back in stock online, and they said they would need me to ship the model I had back to them before they could send me the color I had originally ordered, and that it would take them a minimum of 10 business days to send me the new unit. I shipped the unit I had back to them over a week ago, and although the shipping tracking link shows it as delivered, Dyson has not sent me any confirmation of receiving the unit or processing my exchange. I called them again to check on the status of everything (keeping in mind this is now over 8 months since I made the original order) and I spoke to someone I was barely able to understand because of the processes they keep talking about when it comes to needing to fill out different forms and submit them to different departments, none of which are directly addressing the issue I have. I kept insisting to receive an email while I was online with the rep, and they kept telling me I would receive an email that day. It doesn't make sense that I wouldn't be able to receive some sort of confirmation email immediately, especially when they kept putting me on hold for 10 mins at a time. I was on the call for over 30 mins, which would have been plenty of time for someone on their team to send a confirmation email of what would be happening over the coming days to get a new model shipped out to me. At this moment, my issue is still not resolved, and at this point I have paid for a product I do not even possess, 8 months after purchasing it.

Posted by Ontariocustomer


Very poor customer service over chat. Each time I chat with someone they give me a compketely differwnt answer than the person before. They all tell me to 'rest assured' and they will'make it right', but then it is done wrong...again!!!
After many attempts to convince them I needed a repair... not to buy a new battery (I bought ine...it not not reailve the issue so I had to return it), they finaaly booked me a repair. After waiting many days for the empty shipping box to arrive, I vontacted them...again... only to be told the reapir order was done wrong by dyson, and that I needed to start a new repair order. This delayed me by many days again.
I LOVE my Dyson vacuum but would probably NEVER buy a Dyson again due to the very poor customer service.
I also do not liie the fact that you cannot have any other technicians repair it, and it needs to go to the only location in Canada...yes..only 1 repair shop in all of Canada.

Posted by Anonymous


Dyson has not been helpful in resolving more than one of MANY issues we have paid the ridiculous price for TWO vacuums that don't hold up at all

Posted by Anonymous


the servise really omg. been requested for dyson hair tools professional singapore since march 2023, and June i followup again. and still take long no respond. i have to try chat, call many times, and still refer me to contact to the same email that never reply. After tried many many times, at last got someone watsapp me, and still link me to another person. And don't feel the politeness and they service. And email from business department also lastly got emailed and ask for those wat purpose, models.. I replied. And still need to wait for the reply. I feel I been throw around to refer to different people and contacts, and I need to repeat the same request again and again and again omg..

Posted by Dom


Don't buy Dyson. Customer service is the worst. Sent in my Dyson 3 times to get repair because of motor burning out. Last time didn't last 6months now they tell me it's because of maintenance. I clean and swapped my filter every week. Spend your money elsewhere.

Posted by Rick


Bought a Dyson Ball Animal almost $500. Worked twice & failed ... after some back & forth got it returned to Dyson... then got a message that the model I returned was in not available and they offered me a lessor model which I agreed to... now over a month after this adventure started still no machine. Dyson is claiming some glitch with UPS ... and to wait another 14 days to investigate ... I asked to speak to a supervisor and was told no one was available.... I said if they couldn't produce a replacement then how about a refund ... no luck there either ... I may eat this $500 but I will strongly encourage all not to purchase a Dyson ...Our previous vacuum was a Dyson that lasted a long time etc so purchased another .... Things must have changed ... it would have been easier to take 5 one hundred dollar bills and burned them for entertainment ....

Posted by Don't buy Dyson


Hi, I am reading other complaints and they are so familiar! What is going on at Dyson, one has to ask?! I bought a vacuum last year and in January a part broke. Called and was told the part was on backorder. I have checked in each month and same story on backorder. Finally realized that this part will never be in and they are just stalling. They did offer me a new vacuum but with a catch! They will only send me a new one after I return the current one I have. Not sure about anyone else, but I can't be without a vacuum for weeks or months. And I don't trust that they would send the new one and have read other people not receiving their replacement in this very same scenario. This was after months of them telling me the part was coming, and even one rep telling me the part was in and he would send an email with the information. The email never came. I called to inquire and was told that now I had 2 order numbers but both were on backorder. They blatantly lied. My opinion is Dyson is not a reliable company and does not stand behind their products or warranty. Their support center will tell you whatever you want to hear and not follow through. They are having major issues it appears and for what you pay for their products, I can find better deal elsewhere. Shame on you Dyson!!

Posted by Anonymous


My wife ordered a vacuum cleaner directly from Dyson by phone on the seventh of April. She was told on the phone that the vacuum cleaner was available immediately and would be delivered by the following Tuesday or Wednesday at the latest. She received a sales confirmation email later that day. Since then there have been no emails announcing delivery date or any other communication and of course the cleaner has not arrived.

She rang the customer service line today, after a substantial delay she got through and explained the issue and then the phone line went dead. she subsequently phoned the customer service line at midday again and again. The message on their answerphone was that the line had closed for the evening and would reopen in the morning. She phoned the business helpline, but that just went dead immediately. Is this a serious business? Is it that difficult to run a customer service line? Are all the customer service agents or working from the gym or the golf course? This is pathetic service and a massive disappointment from what is supposed to be one of Britain's leading countries. Please, get your act together And don't say something is immediately available if it isn't.

Posted by Hairdresser MJ


This customer service is truly disappointing and should be seriously considered when spending this much money on a product. I am a hairdresser and purchased one of their very expensive hairdryers. The unit started malfunctioning and randomly turns off mid use or will simply not turn on at all. The troubleshooting tips indicate the machine may be overheated, but mine will often fail to turn on before it's been used. I attempted to contact the repair center near me and NOBODY ANSWERS THE PHONE. NOT EVER. The service center is not close enough to me to warrant a drive without knowing if someone will be there. Also, it's nice to be able to speak to a person about the issue to see if it even makes sense to make the 1 hour drive. A call the the customer service number wasn't much help either since the unit was not with me. I will try again. That said, there was no knowledge of why the repair center did not answer its phone, nor was there any concern whatsoever about it. Call me old fashioned, but if you're going to charge this much for a product, you should be bending over backwards to service your clientele.

Posted by Debbie Dee


Battery died. Very expensive to replace after only 2 years of operation.

Posted by Anonymous


This is the worst customer service department I have ever had to deal with. My expensive vacume would not stay working past 10 min. I complained, they said they would send a new battery. I got approx 10 different emails saying it was on its way, and many many phone calls. It has been 3 mths and it never arrived, all I get is emails. terrible vacume and terrible service

Add your review!

Posted by Anonymous


I purchased a DC-24 about 10 years ago at an estate sale, so I have no idea of it's ago or history. But,I have never had a minutes problem with it. We have a long haired inside dog so it gets a daily work out. Absolutely a great machine!!!
I volunteer at a local charity shop and someone dropped off a DC-50. Again, I have no idea of history or age. Our shop needed to be vacuumed so the other day I plugged it in and it worked perfectly after dumping the over full dust container. I vacuumed for about 30-45 minutes. I emptied the bin probably about 6 or 8 times. It worked great! I decided to bring it home and clean it. Oh wow!! The filters were unbelievably dirty as was the rest of the machine. The brushes on the roller bar are a almost worn out. The tubes were almost stopped up. I could not believe what a mess I was seeing. However, after a thorough cleaning it is running like brand new! What a great machine!!! I cannot say enough good things about Dyson!!!!!

Posted by Pauline


Amazing service from Dyson customer service. I'm 70 and visually impaired so when my Dyson went wrong I struggled to find out why. The representative was so nice and patient. We finally diagnosed the problem and after checking with her manager arranged to send out a spare part free of charge as a goodwill gesture. I'm so impressed

Posted by Lim Lan Chin


Erick at Best Denki Plaza Singapura Mall this evening (8/9/23) Singapore. I have a V8 vacuum cleaner. Told Erick I am Re learning the use of my accessories. Knowing I am not a potential customer to buy, he continued to help me thoroughly and taught me new knowledge of my existing products. He is certainly a great ambassador of Dyson. Protect this staff at all cost. Great asset of Dyson! Well done,Erick.

Posted by India


My customer service experience with Dyson was great! Gentleman was professional, knowledgeable, totally helpful! I was very impressed!

Posted by Anonymous


Just went to the Dyson Service Center in Plainview, New York. Walter, the gentleman that we spoke to, fixed our clogged hose in a matter of minutes. We spent more time traveling to and from the service center than we did in the actual facility. He asked us our issue, looked up our vacuum on line, saw we only had it for about a year, looked at the hose, cleared it out and we left with a fully functioning vacuum.

Posted by Anonymous


Great customer services by the consultant Aleysha she was friendly and really helpful

Posted by Anonymous


My sister and I had excellent/ outstanding customer service from Nafeez at Castle Hill Dyson. All our many questions were answered, and Nafeez took time to recommend useful aspects of the product suited to our needs. The V12 came with a free stand as well as a wall bracket and many appropriate attachments. Easy to assemble and I used it within the hour.
Nafeez was charming to deal with and took our purchase to the car.

Posted by Miriam


Dyson is one of the best companies I have dealt with in such a long time.
Sending my vacuum cleaner back for service via Australia Post. Excellent. All repairs carried out in a timely manner. Excellent, and return to me via Australia Post. Excellent.

Posted by Silvia


Hi,
I think your have to improve your video on youtube , could be better if you can enlarge the font, when I access to your video using mobile phone is very very difficult to read the instructions. Are too small . I am sure people over 40/45 can not read it, if your goal is help customer with video you also need to be sure your customer can read the info you want to share . Regards

Posted by Dickson


I couldn't resist adding a comment on the service I received from Dyson. I had a bad battery in my V7 vacuum cleaner and I reported it to Dyson yesterday. I couldn't believe I received a replacement battery lunch time today.

This is a service better than Premium. Usually premium service takes 48 hours. Dyson did it within 24 hours. Wow, what can I say. Thank you Dyson Support.

Posted by Anonymous


The battery went on my Dyson D7 just over a year old. Called the store where I bought it to be told that I needed to call Dyson. Called Dyson, expecting to be fobbed off, so was totally surprised when they immediately said that they'd send out a new battery which would be with me within 72 hours. Refreshing, unexpected and so unlike the customer service departments of so many other companies. Just brilliant. I'm buying Dyson from here on in.

Posted by Steve


Customer service and the warranty process was fast and easy. Thank You!

Posted by Bruce


Took our 2 year old Dyson stick vacuum to service centre and they replaced faulty trigger and gave me new filter all free of charge! Outstanding service Dyson!

Posted by Anonymous


Attention Omar,in Chicago.
A few hours ago I was assisted by Katy B. I must commend you in having such an excellent employee.
I was very impressed how Ms.Katy went out of her way to be extremely helpful. She was also very knowledgeable, patient and professional and so very nice. Ms. Katy was a pleasure to deal with.
It is employee like Ms. Katy that makes customers remain loyal to Dyson.
Sincerely,
Ann Ogden,
Calgary, Alberta, Canada.

Posted by Constance


I just had an awesome expeience with Dyson's customer service Constance. She is so amazing and kind, I cried. She resolved my problem quickly and all I needed was a new battery. I didn't get to survey screen but I would have definitely put all 10's😊Again, thank you so much Constance, I love my Dyson and You❤

Posted by Anonymous


I felt I should leave a message to say how pleased I was with my recent contact with Dyson. I received prompt, efficient, and courteous help from both members of staff I spoke to and a new part was sent to me within days. Thank you

Posted by Anonymous


One of your field service engineers , Paul Mellor, from the Sheffield branch has
just been out to repair my Dyson cleaner and has been very helpful and knowledgeable. Thank you

Posted by estewart51


I received excellent service from Dyson! How refreshing to contact a
company when you are having a problem and get this kind of service. The lady (Patty) I talked with immediately found my account, helped me toI find the serial number of my sweeper, determined my problem, and said they would send me the needed part, all covered by my warranty. She said I could expect to receive my part in 7 to 10 days.
Usually I get the "you can't there from here" from many companies, BUT NOT DYSON! THANK YOU FOR YOUR EXCELLENT SERVICE AND TO THE SUPER EMPLOYEE WHO ANSWERED MY CALL!!!! A VERY HAPPY CUSTOMER, EDITH STEWART

Posted by Heather


The staff at the Lone Tree, CO location are phenomenal! I had an issue with my vacuum and, on the spot, they fixed it. Not only mine but another ladies vacuum as well. Exceptional! Thank you team Lone Tree. You are appreciated!

Posted by saraj


I have had my cordless stick for almost 2 yrs. and it wouldn't charge. I called Dyson,next day took it to UPS to ship it to them free, 2 days later got email saying they received it. Few hours later email saying it was fixed and on the way back. Received it 2 days later completely repaired and absolutely no fee. I LOVE DYSON!!

Posted by Anonymous


my reference number i contacted you last week with a problem with my wonderful dyson animal,i was advised that a new charger was required,it arrived this morning.upon fitting the sam problem was evident,i rang again this morning and spoke to a very helpfull sam who advised i put the new one back in after discharging the battery.that was half an hour ago and its still charging.i would like to thank all of the people who helped me in getting back to work.i wish i got the same quality of work from a machine and the great help i have recieved from dyson,cannot praise the company enough,thank you.

Posted by Wes


Buy with confidence.
Register your machine to expedite quick service if needed.
Dyson is amazing when you call them as they want us to be happy!
Parts are shipped quick and FREE.
Easy to replace and all is good:-)
Money well spent.
Great product-Great service.

Posted by l


Fantastic customer support.
the girl on the line sorted my problem out in 2 minutes

Posted by Mr Hall


we contacted Dyson as our DC41 Animal comp was not working correctly. The customer service was SUPERB.Staff were polite and informative on the phone, hoover was picked up by a courier within 4 days and delivered back to my home 6 days later, my hoover was returned excellent working order and it had been serviced with a new brush head fitted too. All of this under my 5 year guarantee!! First class customer service.

Posted by Anonymous


I have a problem with the hose design. I wish that the piece that doesn't collapse is either shorter or collapsible as well for better maneuverability. It is very difficult to use the way it is. I hope you guys can modify this.

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Posted by Surgbj


Can't get ahold of anyone. Your customer service support team is severely lacking

Sincerely

Bj Bodwell

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Jarrod Dyson's season is over. After the Diamondbacks sought second and third opinions on some swelling and discomfort Dyson was experiencing following a two-game rehab stint with Triple-A Reno, manager Torey Lovullo said prior to Thursday's game ...
Michael Eric Dyson apologizes to Candace Owens for 'little girl' insult during heated MSNBC exchange
Ms. Owens, a black Trump-supporter who serves as Turning Point USA's communications director, was recently run out of a Philadelphia restaurant by a group of antifa protesters screaming “white supremacy!” “Am I black?” Ms. Owens asked in the interview.
Dyson Develops $500 Hairstyling Tool Airwrap
The company's pricy new hair tool — its second beauty launch — is said to style without heat damage. By Ellen Thomas on October 9, 2018. When it comes to the beauty business, Dyson isn't stopping at blow-dryers. The U.K.-based firm — known for its ...