EHarmony Customer Service

Well you have had my sixty bucks for more then a week now and I ain't got nothing My email won't work neither will my , well I cant even get to my password .

Eharmony you suck you fleeced me out of 300.00 bucks, I had one match in my area.

Women from ages 50-60 less than 12 profiles posted in 2 month period. Half of which did not provide pics. All this occured in a 60 mile radius. Would not recommend.

This is not a competitively priced dating site. After 3 months I could not find a partner to match my criteria. They tell you to change your criteria to have a better chance of finding a match. The algorithm they use keeps matching you with the wrong people. Once you sign in with them you will not be able to cancel. Too many fake accounts of course.

Absolutely terrible company. Do not give them your information, they will steal from you.
Terrible site, terrible service, lies and theft.

Tried a Sample, free, just sign up. Gave me matches with no pictures. Refused to cancel my order even tho I told them straight up I didn't want a 6 month sub scription. They gave all sorts of righteous business sounding reasons why I am screwed, I have to pay these sleazy mothers to show me bald, fat, ugly dudes, or no photos at all, stupid members actually think giving you a "thumbs up" is ...communicating...yeah,, ok. Anyone who looks decent,... No answer,, no nothing. What a horrible ripoff, taking advantage of lonely people who have no clue as to how to date. Help I'm locked in "e-hormonez' and I can't get out. God they suck monumental dick. I hate you with all my heart. Give me back my money you stole from me you elite lizards.

No contact from customer support to cancel subscription
I contacted customer support multiple times to cancel my subscription within their cancellation policy terms and condition, and no email was responded to. And they don't provide any phone number to contact them. It was VERY frustrating! I had to cancel through a credit card dispute!!!

this is the worst dating website i have ever tried. Could not find my way around the site at all. got no matches, have been trying to cancel ever since i joined and have had no response at all the phone numbers online are bogus how do they get away with this mess

I signed up and was completely disappointed only decided to pay for two months and I canceled sent them multiple emails with no response I received in the mail which I didn't even see it collection notice for one year subscription which I did not sign up for! Seems to be a rip off company highly disappointing !! and SCAM BECAUSE
THEY DO NOT RESPOND TO EMAILS WITH REPEATED CANCELLATION!!!

Very unhappy with eharmony and its customer service. I joined for one day free a few months ago and was getting a lot emails to join that group. I joined a couple weeks ago and after 20 hours I decided I was uncomfortable being on the site and would not feel safe going on dates with someone from that site. I requested a refund after 20 hours and was told No way, instead was offered extra time being on the site and directions how to use it. I Cancelled my credit card not to be charged again. Even though my primary reason for canceling was personal safety, the matches did not seem appropriate. I spend 30 minutes doing the psychological profile, stressing that education and health were very important to me and yet my matches were obese and uneducated. I think eharmony should reimburse for that time I spend doing the personal survey because was total waist of my time. Do NOT recommend to anybody. I have no interest of being on line, but know people who are very happy with match.com.
And they are not being taken advantage off.....

do not waste your money they match you with anybody they do not match with your interests a big waste of time and money. It is one big mistake do not join

Lying,(refund =/- CANCEL) stealing, and always asking for your credit card.
BIG MISTAKE

I contacted someone to cancel my subscription three days after I joined and they have continued to charge my account. This is the worst company to deal with do not fall for their scam.

I signed up with Eharmony about a month ago...totally disappointed..can't reach anyone for help...other than by email...won't give refund because they said I missed the cancellation period but that was because they told me to give it at least two weeks for someone to respond to my profile...that took me past the dead line to rescind my contract. I have complained repeatedly and I was told to change the profile of the men I am looking to meet..that's not why I signed on here..They no longer take phone calls and there is no chat room that I can find..how do I get some satisfaction???????They have been awful to deal with.

I just joined eharmany and never been so disappointed in dating site. I get lots of matches that don't even have photos. Out of the 5 I did get only 1 responded. Big waste time and money and will not recommend it.

Eharmony is a fraudulent company that overcharged my cc

I requested eharmany to cancel my membership, even followed their instructions on how to cancel automatic renewal and cancelled there... they just charged my credit card for another month and don't reply to my request. I also asked them for a refund due to the corona virus and inability to meet up with anyone but no response. I'm contacting the attorney general.

I unsubscribed in October and have been charged for 2 more months. No one answers the phone and I need my money back as soon as possible, otherwise BBB will be contacted.

Hello my name is Theresa,



I sign up for e harmony was not getting any thing interesting. so I cancel before the first of the month. They then took money out anyways. when I cancel they said they would not send me anymore things. They even sent me people information from other states and not in my own state. Lastly two people I talk to end up being frauds.



Theresa Bostic,

Rotten customer service. I tried phoning - no answer for 2 days - emailed and got NO ANSWER to my query - Instead I received 2 customer care surveys in my in-box . INCREDIBLE!! they have not answered my query but want me to answer a survey

I have a question and I having a hard time getting through.I completely forgot the emmail that Im using for my eharmony account,and i also forgot my username and password.Can you please send it to me? I hope I hope i have time to take advantage of the free communication weekend before it expires. Can you please help me?

My name is Anita Kelly. 2 yrs ago I joined eharmony, no luck. I requested people from pennsylvania never got any always out of state. Anyway a yr ago I joined our time, met a scammer. then I met someone who turned out to be great, we dated a few times etc, always talked, he passed away. I was devestated. Towards end of last yr I joined Christian Mingle, I thought this was a safe site, was encouraged to try so I did. I met someone who I thought was interested in me. WE talked every day and night or 5 months. Only to scam money from me out of my account. He disappeared. I tried calling the police. I contacted Christian mingle they really did nothing, but they did tell me that they took his profile off cause they were getting complaints. They never told me? Anyway I was devestated, hurt, lost all trust etc. My friends are like try eharmony? I am so afraid now. I really am. Any advice? I must be stupid to try this again

Hi, Need assistance during free chat trial run. Mine won't work. I'm

On a new iPhone 7.

Can't pull up any of the three men wanting me to see what they wrote me?!

Pls send

Getting a hold of Customer Service is truly a joke, all the numbers I have found are out of service. I will be taking this up with my bank as I have been charged twice in the same month, no thanks, I'll stay single

Dear eHarmony - you can stop sending me the "teaser" emails, unless you are willing to give me FREE access. This is obtrusive, abusive and counter-productive.

I had to click on 2 (even though I once was a member) and by the time they reached option 4 they had connected me with a person. It was very quick. I asked about reliability when a person is intellectual special needs, and they said that yes, they did have a limited clientele that did have some success. I would like to comment that I met my spouse on e-Harmony and would recommend the sight to anyone who is serious about meeting compatible matches. Knowing their accessibility by telephone has made me feel even better about the quality of service and sincerity of intention.

I have worked for many business, shady ones too (walmart). I have to tell you Read your terms and conditions, before you signup or even sign anything .Also read the term you are paying for , before you buy it. most online and even other places have the term, sub ,membership or what even you are signing up for laid out there for in clear English ,if you choose to read the fine print or whole page. People stop being in a rush for even thing , stop ad think. Do you ,want to pay that much , do you understand the term, have you read what you sign up for or buying in to. There is no such thing a instant gratification, be patient, patients is a virtue. Lastly just because you think does not make you entitled to have, no mater how rich, smart, angry,America, have a friend/are/pay/know (lawyer,cop/bbb/legislator/bank or what ever) you are not above the terms and condition's,other will and can not break the term and conditions for you . and the workers of the company are bound by those and do not want to lose there job for you. So stop yelling at them they are doing the best they can to help you . Also people If i work for the company in Customer service as a rep or acting sup. You can not sue me or subpoena me to test if for you. and I will not give out information to hurt me, my companies, my co-worker or family , because you got but-hurt . Take it up with your maker . sincerely, KISS MY ASS, you Customer Service/ sales / acting sup from many of your phone calls and stores. PS. do piss me off all put a spell on you.

Dear E Harmony,

Thank you for setting up my husbands profile on E Harmony. If it wasn't for your site, him and I probably would've never met online. After setting up his profile, your matchmaking linked him with a match online. However, when my husband went out with his matched profile online, he was dissatisfied with the whole date. The person he met wasn't even his match. The only thing they had in common was a book written by some guy. Afterwards my husband deleted your account and went online to meet me on MySpace. I clicked on his pic and we were a match made in heaven. We had so much in common including our favorite show the Simpsons. After all the conversations we had online I decided to ask him out on a date. We had a wonderful dinner on our first date at BJs Brewery and restaurant. Since then we have been together since 2007. We got married in Jan 2012. So Thank you E-Harmony for setting up my husband with the wrong girl and match. Or else him and I would've never met. Thank you

Sincerely,
Happily married wife

Wow! I guess, I am lucky. I am using this website second time and do not have any of described problems at all.

eHarmony's Customer Service is totally awesome. They were so helpful and understanding. While talking to them, I could tell that they wanted me to be happy and they helped me with my profile and explained the site to me. They gave advice when I asked for it. I totally enjoy being on their site and would recommend it to anyone. If you use their service and have questions then just csll them because they do care!!