ESPN Customer Service

User Reviews, Ratings and Comments

ESPN customer service is ranked #911 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 20.82 out of a possible 200 based upon 282 ratings. This score rates ESPN customer service and customer support as Terrible.

NEGATIVE Comments

278 Negative Comments out of 282 Total Comments is 98.58%.

POSITIVE Comments

4 Positive Comments out of 282 Total Comments is 1.42%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • ESPN

    Customer Service Scoreboard

    • 20.82 Overall Rating
      (out of 200 possible)
    • 278 negative comments (98.58%)
    • 4 positive comments (1.42%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.6 Issue Resolution
    • 2.4 Reachability
    • 1.6 Cancellation
    • 2.2 Friendliness
    • 1.9 Product Knowledge

Add your review!

Posted by Anonymous


Please replace Beth Mowins as NBA, or any sport, Play by Play announcer. I hate to watch a game and listen to her announce. It is horrible.

Posted by Thomas


I wish to make a comment on the coverage of the University of Kentucky LSU game on February 21. The play-by-play was done by Dave Pash and Jay Williams. Amazingly the two gentlemen spent 8 to 10 minutes of the second half discussing/arguing about the GOAT of women's basketball Never mentioning the game going on before them. It was absolutely inexcusable

Posted by Dale S


NHL. Sean McDonough is the absolute worst play by play (blather, blather, blather)...Steve Levy or Brian Burke are excellent. Also PLEASE take the name pins off the players heads when on a power play. It is very distracting for hockey purists and newbies don't care what their names are; they would rather understand what is going on. I don't see name pins on BB or NFL players during play...unless you think hockey fans are idiots.

Posted by Anonymous


I love ESPN! Basically, it's the majority of our entertainment. However, I am watching the LSU versus Mississippi State women's basketball game. It is a great game. However, at halftime the ESPN2 commentators ONLY talked about LSU and their individual players. They never even said "Mississippi State" name or any of their players. If you didn't know who LSU was playing, you certainly would know by those commentators. Mississippi State at the half was only down by 5 to the ranked LSU Tigers. Many of the MS players are playing above their normal level. The extreme elite bias was embarrassing. Not only should MS have been mentioned fairly, but given accolades!! The commentators should be ashamed!!

Posted by BIG MAMA


Reggie Bush needs to be kicked out the door; a cheat in college he is not fit to make ANY comment about the GOAT NICK SABAN. Everyone knows college football is a mess with NIL. Bush is has been and cheater no one want to hear anything he has to say. SHAME ON ESPN ALLOWING THIS POOR EXCUSE TO HAVE ANY SAY SO ABOUT ANY PLAYER OR COACH

Posted by Anonymous


Remove split screen.....it sucks... stats are for halftime....could care less about seeing coaches I want one screen to watch the game

Posted by Tom406


Watching Steelers-Ravens game. These announcers are more obnoxious than Collingsworth. They arent there to critize coaching decisions. They talk about everything but the game.

Posted by Anonymous


Please remove Pat McCaffrey from your commentators. He is an embarrassment to all who love college football
I will watch other channels to get away from his BS.

Posted by Anonymous


Get rid of the split screen televising of the Washington/Texas game. I am not sure many viewers want to watch the commentators jumping around screaming on the side lines. It is bad enough having to listen to the endless babble, little less watch them.

Posted by Edwin J


OMGosh, where are you finding the TV commentators for football games? They are so bad and express TOO MANY opinions rather than just report what's happening on the field. Numerous times even being critical of the play run on the field by saying I wouldn't have done that. So, they are simply an "arm chair" coach. It's not what play was called, it's the play execution. Very bad and boring.

Posted by Anonymous


I hate the fact the "commentators " have to talk with individuals with pictures and talk about everything but the game going on! Give us a break and announce the game!

Posted by David G


I woke up this morning to watch the In Season Finals to see Kevin Hart and his boys commenting on the game . The NBA put this in season championship to get some juice and you ESPN ruined it! I sincerely hope that next year you use qualified COMMENTATORS to host this event . This was a travesty!!!!!! David G

Posted by Anonymous


Trying to watch basketball game between Ind & LaL tonight and you have Stephen K. Smith and other comedians rambling about nothing significant. What a distraction and takeaway from the game. I'm disappointed that you allowed these guys this time.

Posted by Anonymous


Pat Mcafee is an embarrassment to ESPN college Game Day, bring David Pollack back!!!

Posted by Ruth is customer service is no h


ESPN plus is a total scam they make it impossible to cancel your subscription.

Posted by Anonymous


ESPN+ is a joke. I paid $110 for nothing. You can't watch NFL or NCAA football. I hate soccer and hockey. Can't watch baseball. All the other junk is stuff no one watches. I Would like my money back. I'm sure there is no way that will happen because of your greed and deceiving people into purchasing a terrible service

Posted by OUch


What idiot decided to show know-nothing announcers yakking and taking up 1/3 of the screen the WHOLE OU Texas game? IF ALL THEY DO IS TALK YOU DON'T NEED TO SEE THEM.

Posted by Anonymous


Tried to watch & hear OU vs Texas football game. The announcer's (McAfee) talked all the time. Couldn't tell what refs were saying. They were not talking about the game most of the time. Would like something done so we can hear what's going on with game.

Posted by Anonymous


What idiots are commentating on ESPN 2 Texas Oklahoma game? They won't shut up, continual silly, irrelevant conversation.... It's like watching a drunk good 'ol boys night out. AWFUL! Plus a split screen. We see more of these yahoos than the game. Please stop this kind of broadcast

Posted by Anonymous


Watching OU Texas game. Screen is split. Three or four people yaking all the time. Can barely see the game due to small size, and can't hear a thing the refs are saying about penalties. What is the matter with this channel!

Posted by Teresa


Disappointed by coverage on espn2 10-7-2023 , 11 am to 3 pm , Oklahoma vs Texas. Most unprofessional presention I have ever had to watch !!! McAfee should not be calling a game at all !!! He was not prepared and not knowledgeable for viewing . ESPN is better than the disgraceful attempt. Please never spit up the screen into 3 screens , so we can not even watch the game !!!! Yours Truly , Teresa

Posted by Anonymous


This OU /Texas split screen sucks! I don't want to watch the terrible announcers. Horrible. Tiny game screen.

Posted by Robm67


Good evening I followed all the instructions to the T on how to stream on ESPN the Philadelphia Phillies game I live in South Jersey. They are a local team of hours after going through all the rigmarole then a.k.a. Horse manure the ESPN directions through it does everything put in his power not to allow you to watch the game without paying for it because you're a bunch of scumbag thieves and I will never ever watch ESPN again I hope they burn in hell ,go dish network. I will do anything I can to watch it on every other Platform platform or on ESPN's competition I've had it with their horse manure, It's always the big ones pushing everybody else around trying to be a big pig and hog up everything the broadcast sucks as well as most of their commentators. They are a trash outfit and has lost my business. Thank God goodbye don't use them you've been warned now I will go on pissed offconsumer.com and really explain how bad they are. Have a good night.

Posted by Hos


Fire patron and Eli from Monday night football. I muted my TV so i don't have to listen to their nonsense yapping. For goodness sake, have some respect for the game and your viewers Ana bring in some professional commentators.

Posted by Anonymous


For goodness sake, please remove the manning brothers from the Monday night football broadcast. They are extremely boring and Payton constantly yaps too much non sense. Please replace them with real professional sports commentators.

Add your review!

Posted by Leslie


I would like to thank espn for covering the Wimbeldon tennis the last two weeks. It was a class act and thoses that dont get the tennis channel we are thankful for your coverage. Thankyou 100%

Posted by Anonymous


Love the addition of PK Subban and Kevin Weekes to the broadcast. Both add tons of energy and enthusiasm and provide easy to follow hockey information.
They've made sharing their vast knowledge of the game fun for me.
They make me look forward to the intermission in dissecting the game and getting their take on things.

Posted by Steven


King McClure is doing an awesome job. A well spoken, honest analyst with excellent observations. As a former player and regular Big 12 fan, he's your best guy.

Posted by Anonymous


I love watching women's basketball and I played the game years ago. I am frustrated and aggravated that ESPN commentators spend so much time during games either talking about themselves and each other and their past or current careers, OR, talking about other teams not involved in current game. Especially, talking about teams not even in the same conference as the game at hand. This is very frustrating and distracting. There are plenty opportunities to get your own info published or broadcast. When I watch games on ESPN I want to see the game I have chosen, not listen to to diatribes about the commentators lives. Please do better!

There are currently 0 Employee Comments for ESPN.

Be the first to submit a comment from an Employee

Awards

We are proud to recognize the companies providing the best customer service each year within their industry.

Company Replies

Authorized representatives of ESPN can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information
Customer Service
888-549-3776

ESPN customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
Corporate Office

Locate the ESPN corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Get Help Online

Get immediate support for your ESPN questions from HelpOwl.com.

Reviews & Ratings

View thousands of ESPN user reviews and customer ratings available at ReviewOwl.com.

Company News
ESPN's first NBA power rankings of 2018-19 season
The 2018-19 NBA season is officially upon us. Media day began for NBA teams on Monday and training camp will start on Tuesday. That means we're literally days away from our first preseason action and roughly three weeks away from the opening of the ...
ESPN releases NFL power rankings for Week 6
ESPN release its NFL power rankings for Week 6 on Tuesday, showing fans which of the top teams continue to pull ahead from the pack. The league's two unbeaten teams — the Los Angeles Rams and Kansas City Chiefs — remain in the top two spots after ...
ESPN releases NFL power rankings for Week 9
ESPN released its NFL power rankings for Week 9 on Tuesday, keeping its top five teams in tact as the regular season hits its midpoint. With home wins over the Packers and Broncos in Week 8, the Los Angeles Rams (8-0) and Kansas City Chiefs (7-1) kept ...