Eastern Bank Customer Service

Their online system is TERRIBLE - it consistently locks you out of your account forcing you to be humiliated by their extremely unprofessional customer service department.

Of course NO ONE at Eastern Bank takes responsibility for their employees - since there's no way to track who deals with whom, CSRs are COMPLETELY FREE to treat customers rudely. If you call back to complain they ask you who you spoke to, then tell you that no one by that name works there.

Isn't that CONVENIENT?

PLEASE NOTE THIS BANK AFTER CHRGING ME LOAN SHARK TYPE INTEREST FOA 5 YEAR LOAN OF ALMOST 12-PERCENT.IN NO WAY,DID I RECEDIVE THE PROPER PAPERWORK.THE PAYMENT BOOK WS WRONG AND I NVER RECEIVED THE TRUTH IN LENDING FORM AS I FOUND ONLY I WAS BEING CHARGED 12 PERCENT FROM AN OUTSIDE SOUCE.ALSO I WAS NOT TOLD THERE WOULD BE A BALLOON PAY,MENT AT THE END OF THE LOAN PAYMENT# 60.I PLAN TO FILE A COMPLAINT WITH MASS ATTORNERY GENERAL OFFICE THE FTC AND OTHER REGULATORY AHENCIES.THEY WERE ALMOST BETTING ON ME DEFAULTING ON MY LOAN ,EVEN WITH AMERE $252.00 DOLLARS LEFT I WAS STILL RECEIVING HARASSSING LETTER,AND AS OF THIS DAY AND DATE NO ONE FROM THEIR OFFICE HAS HAD THE DECENCY TO ANSWER BY LETTERS OR PHONE CALLS.I CALL THEM LOAN SHARK EASTERN BANK...