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Embarq

Customer Service Ratings and Comments

Embarq is ranked #69 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 56.40 out of a possible 200. This score rates Embarq customer service and customer support as Disappointing.

NEGATIVE Comments

12 Negative Comments out of 15 Total Comments is 80.00%.

POSITIVE Comments

3 Positive Comments out of 15 Total Comments is 20.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
  • Submit your comment >>
  • Operators always busy. On hold for long time. Music too loud while on hold.

    Anonymous 7/19/10 8:26AM

  • Prices are outragous and service is worse.
    I hear music or foreign talk on my phone in Porter TX. and my bundled services went from 147.38 a month to $178.53 a month once the intoductory deal expired.

    Am looking for something else, but apparently CenturyLink has a monopoly here.

    Should be illegal!

    Woody 6/24/10 5:04PM

  • We used Century Link as a phone service for a winter house in Florida. When called to have phone disconnected for a date at the end of the vacation, we lost our long distance service. This took many calls before they finally turned on. When received bill was found that being charged for each call even when our plan includes unlimited long distance. After a two hour phone call they did agree to reduce bill. The following month received a bill for the deduction when called back was told that it was reviewed and told the deduction was not correct even though an agreement was made by customer service rep. I was told no way to contact this individual so forced to pay for their error.

    Anonymous 4/22/10 4:11AM

  • I have spent 6 weeks trying to port a number from Embarq to Charter. Both companies have lied and tried to extort more money. Embarq refuses now to disconnect the phone service. I have filed an offical complaint with the FCC against both companies, but hope that Embarq takes the brunt of the complaint.

    lola 3/7/10 12:51AM

  • agree with better things to do! have beeb listening to recording and music for over 30 min. trying to contact tech rep. is there no way to bypass this crap? mtngrandpa in tn

    mtngrandpa 2/3/10 1:44PM

  • waited on-hold for customer service this morning for 1 and 1/2 hours...three different calls I made...just recorded advertising and 'sorry for the wait, please continue to hold'...if this is what the new 'century link' offers then I don't want it....this is ridiculous.

    betterthingstodo 11/11/09 8:51AM

  • Spoke with a Rep from Embarq regarding a mistake they had made on an account that I never had, he blatantly said there was nothing he can do. I asked to speak to a supervisor, he said "sure" then hung up the phone.

    msvlmd 11/4/09 11:54AM

  • I canceled my service on Sept. 15 and was told I was to receive a $10.00 refund. Well I finally receive my final bill on Oct. 13 and I owe a small amount plus $5.00 PAST DUE. That's the thanks I get for being a loyal customer for the last 14 years. I will never refer this company to anyone!!!!

    Anonymous 10/23/09 7:51PM

  • they SUCK! My phone has been out for 2 days and I have not even been able to chat with a real person!

    bryan 10/18/09 6:50AM

  • Trying to cancel? Good luck.

    My 1st try:
    After waiting about a minute the hold music stopped, I could hear someone pick up the phone, I said hello and then the background noise stopped so I'm assuming they put the phone on mute.

    My 2nd try:
    A lady picked up, 1 minute into our conversation I told her I wanted to cancel, and then she immediately hung up. (Are you serious?)

    My 3rd try:
    Demanded a supervisor as soon as someone picked up. The rep (Katrina) assured me I didn't need to speak to a supervisor. She canceled my account... finally.

    Three times the charm I guess.

    Sticking_With_Comcast 7/23/09 5:34AM

  • After not receiving a bill for months but paying what we estimated as due and not getting a requested bill we closed our two Embarq accounts. They immediately sent it to their in-house collection company. When the bill was received we paid it that day--after two weeks of 8 calls a day from Triangle. Finally they stopped--until today. I called Embarq and they said it was NEVER sent to collection. I simply am at my wits end.

    Nancy 4/1/09 11:11AM

  • On Jan 8th 2009 I made several attempts to speak with a representative of Embarq. The recording placed me on hold. After several minutes the phone rang and I could a pick-up and someone working in the background but no one picked up and spoke to me. I hung up and repeatedly tried reaching someone. This went on for approximately 1/2 hr.

    Finally I just gave up.

    none 1/9/09 11:13AM

  • Submit your comment >>
  • Line not operative. I called them at 5pm on Sunday afternoon, very pleasant agent on the phone, promised to have repairs done on Monday, by 9am Monday it was fixed. What is not to like about service like this?

    pavane 11/2/09 9:06AM

  • Embarq has always been good to me. No complaints. Find it hard to believe that people are having these problems

    Anonymous 10/16/09 10:45AM

  • Hello,
    Thank you for your prompt ,curteous service. There was a billing problem and It was taken care of. NO long wait,All involved were patient and knowledgeable. 1MJ- Steph is a Rating of 5. She took care of the situation in a calm and professional manner. Thank YOU ,again. Embarq is (in my case) a Great Service in providing Internet and Phone support Sincerely JOHN- OHIO

    wathman53 5/20/09 3:14PM



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888-723-8010
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  Company News  
CenturyTel completes merger with EMBARQ, changes name to CenturyLink
It also has a customer service center in Gig Harbor that employs about 175 people and serves Washington and Oregon, and officials there told local media no ...
Don't Call It EMBARQ: Company Introduces New Name
Current customer service contact numbers and business hours will remain the same. centurytel and Embarq completed an $11.6 billion merger last summer, ...
Embarq Merges to form centurylink
Meisse said there are no plans to change pricing or customer service procedures, and the merger will allow the company to offer more and improved services. ...