Energizer Customer Service

User Reviews, Ratings and Comments

Energizer customer service is ranked #751 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 25.32 out of a possible 200 based upon 51 ratings. This score rates Energizer customer service and customer support as Terrible.

NEGATIVE Comments

49 Negative Comments out of 51 Total Comments is 96.08%.

POSITIVE Comments

2 Positive Comments out of 51 Total Comments is 3.92%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Energizer

    Customer Service Scoreboard

    • 25.32 Overall Rating
      (out of 200 possible)
    • 49 negative comments (96.08%)
    • 2 positive comments (3.92%)
    • 1 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.6 Issue Resolution
    • 2.2 Reachability
    • 1.0 Cancellation
    • 2.9 Friendliness
    • 3.0 Product Knowledge

Add your review!

Posted by Alan


I bought a six pack of AA6 Energizer Max batteries. At the bottom of the package is the code: 39800 06470.
I bought them in good faith and thought that they would ALL work!
However one of the six batteries has got a green plastic or metal circle protruding from the bottom of the battery. She actually told me to put this defective battery into one of my devices!!! How dare she suggest that? I'm not going to put a defective battery in any of my stuff mouse, remote keyboard, camera for FEAR that the defective battery would blow up in one of those devices!

In order for them to even listen to me I have to take pictures of the package, of the battery but I don't have the receipt & they expect me to do this even before they will do anything!
I am actively looking for a site where I can where the public can see this complaint against energizer batteries and your 4,000 steps to get a refund, or a replacement, to post public complaints against Energizer Max batteries.

Ever since the "trump virus" so many of you companies have turned into, okay I'll say it, pricks!

Posted by Jeff


10 year batteries did not make 1 year oxidized in the pack ruined a new TV remote had to throughout be happy to send pics of product

Posted by Rossterdog


Got 2 trail cameras out battery's only lasting 24 hour what the heck. Payed 20 buck for AAA batteries. My rating is batteries are junk

Posted by Geoff


My name is Geoff I have perched 2 aa aaa battery chargers both have stopped working after one cherge wundering what you can do about it

Posted by trish


terrible batterries and terrible service.A A batteries leaked everywhere ruining apple mouse, clock , TV remote amongst other things. its been over A YEAR and Im still waiting for a tiny $130 payout giftcard that never works

Posted by Anonymous


my name is staciey i have bought many packages of rechargerable batteries at walmart i bought the batteries for 21dollars and the charger and then 4 two pks and none of them are holding a charge at all and walmart will not take them back and i have reciepts for everything im very upset nobody is helpiung me when i spent over 60 dollars on batteries that none work

Posted by Pam


I ordered outdoor Solar lighting from QVC and the batteries inserted were 1.2V, 600 mAH and the battery was marked Energizer SOLAR battery. I need to replace 2 and cannot find those same batteries anywhere.

I emailed Energizer and even attached a picture of the battery, but never received a response. So much for Customer Service.

In the meantime bought great batteries from Amazon and passed the info along to the 38 members in my address book; 31 of which have also ordered them. Thru with Energizer, much better companies with lower prices and long life batteries.

Posted by raddad52


ENERGIZER BUNNY COMMERCIAL AND ADVERTISING IS A FARCE.

Energizer looks for ridiculous reasons to turn down claims. I had a Maglite flashlight with Energizer batteries that leaked. The expiration dates were 2023 and 2024. One was the last of a package and the other was the firs of a new one. The batteries leaked and ruined the Maglite Mini flashlight. Energizer turned down the claim stating they do not recommend for anyone to use batteries with different expiration dates. WHAT A LOAD OF CRAP.

Anyone else get an email from Siara T? Her email is copied below. Alkaline batteries from the 99 cent store are more reliable. I am so disappointed in the Energizer Bunny Company.

Posted by STEVEN


I use more batteries throughout the year, than the average American family. I have three children with countless battery operated toys, not to mention my home flashlights, T.V. remote controls, radios, etc. I also have tactical flashlights and other components that I use to assist in keeping me alive in dangerous situations. (24/7/365) I recently went to my local Home Depot and noticed a sale on Energizer batteries. I hesitated, but proceeded to buy ONE 24 PACK of AAA & 24 pack of AA Energizers. I now can say without hesitation, that for the minuscule difference in price, that Energizer batteries are FAR LES EFFICIENT and do NOT (APPROX 40%) NEARLY AS LONG AS DURACELL BATTERIES. Further, I called customer service to advise the company of my findings and they had the audacity to request that I take photographs of the batteries and send photos to them FOR A COUPON!!! This is UNHEARD OF among huge companies such as Energizer. I had called a well known THERMOS company regarding a faulty THERMOS COVER. They asked for my name, address and I.D. number for the product in question & simply mailed me a replacement cover.THAT IS PROPER BUSINESS ETHICS. I will do everything in my power to pass the proverbial word among my friends & piers, to NEVER BUY ANY ENERGIZER PRODUCTS. Not only are they SUB-PAR, but customer service practices are disgraceful. (P.S.) The replacement THERMOS COVER I mentioned above is fora $140.00 thermos,. not just a junk plastic thermos. That company stands behind the products they manufacture and sell and RESPECT THE CUSTOMER BASE, very much UNLIKE ENERGIZER!

Posted by Dolores


I was at wits end--I was on a trip my battery went dead which I just replaced- so I had a pack and got a new one--it didn't work I went threw the whole pack of 8 and finally the last one worked. expiration date 10-2018 bar codeI will be glad to send all these dead battery back. I would please like a free coupon to replace these bad ones. I can't take them back to the store as I no longer have the receipt. Thank you

Posted by Anonymous


I have come across several 6 volt energizer battery packs that leak a foul order. The packs were hot upon touch without any connections applied to them. This put all my science classroom students in danger, and many could not display their circuit models due to this. Consumer beware. Customer service calling was inconvenient.

Posted by Di


Just finding out...my mom buys your 312 hearing aide batteries. She used to buy the 16 pack but because there were at least 5 batteries in almost every pack that did not work, she started buying the 10 pack. Come to find out there are always 2 to 3 batteries in that size pack that don't work. She just threw them away and never complained but she cannot afford to continue doing that on a fixed income. I am holding a 10 pack right now that has 3 no good batteries. Will you please replace these batteries and get a better quality control? It appears that this has been going on for a couple of years but has never said anything. This is not right that people are paying top dollar and getting an

inferior product.

Posted by Anonymous


Two days ago I used an Energizer NiMH battery charger, charging 4 AA batteries. The model# seems to be R1216. There is also a small sticker that has "Q.C. passed 12116" on it. I plugged in the charger one evening and red lights came on. In the morning I went to unplug it. The red lights were still on (usually meaning that the batteries were still charging). I went to unplug it and it was almost too hot to touch. I removed the batteries. Each battery was almost too hot to touch. After the batteries cooled, I placed them in the charger of another brand. The red light on that charger went out with-in minutes. The batteries are charged. I think your product is dangerous. I will throw it away. I'm sorry that I didn't keep the receipt; I do not recall where I bought it.

Posted by David


We own a 525 dollar musical wall clock. Several months ago we put in four Eveready batteries. We took them out to replace them when daylight saving time ended. One side of the battery compartment is full of corrosion from a leaky battery. I am afraid the corrosion has ruined an expensive clock. What avenues do we have to remedy this? Sincerely David W.Tonn, First

Posted by JMM


no answer at number listed. email link doesn't work, phone number doesn't work, chat doesn't work. How helpful is that???

Posted by RRG


Customer Service Stinks!!! Spoke To Someone In India Who Couldn't Understand Nor Speak English. Last Time I Buy Your Producta

Posted by Anonymous


What CS? You can't talk to a Human being no matter what button you push. They don't even mention all of their product line choices. I finally found their Home Office location and got an actual phone number, but called and could only be put through to some CS persons voicemail. That was days ago, and they never returned our call. You have to have one of the WORST customer service attention we have ever seen. We will steer clear of purchasing any other Energizer products. Totally disgusted and angry customer.

Posted by Anonymous


Why is it so difficult to have someone respond to an email...incident number 1created by soumik mazumdar weeks ago. I have emailed 14 times and still nothing....all I need is replacement caps for a lamp post the is virtually us less at this point...it lit once and never worked again....I need to know if you will take care of this or am I buying new ones

Posted by Anonymous


Hello

I hope you can help me. I purchased a solar lamp post from QVC for my some for Christmas last year. He just moved into a new house and finally got a chance to use it. He put it together adn it worked one night and now the lights only come on once in a while. He has changed the batteries and put new rechargable ones in it and has moved it to a brighter place ine his yard. It is still doing the same thing. It really is nice when it does come one but who wants something that only works half the time.

Is there anyway I can get replacement light covers so he can continue to use it. I happen to be there one night when it did come one and it is really bright and lights their deck very nicely.

I went back on QVC and apparently they aren't selling it anymore so I turned to you.

Please let me know what can be done so he can use his light all the time.

Thank you ....Linda Gizenski

The item number from Qvc

Posted by Charles Bird


I have a Energizer Model: NLPLAU Night light that burnt through the back plastic plate and onto the electrical outlet plate. I would be happy to send you a photo of this. I am sure that this wasn't supposed to happen. What can you do about this?

Posted by Anonymous


purchased your batteries at home depot three times. all six batteries failed

home depot would not return the repecit and said to call you. 800 line does not answer my question. would be great customer service is you would send me 2 a23 zero mercury batteries.

joe godwin

Posted by Anonymous


There is NO customer service! The phone is just a series of recordings and sends you to a website that doesn't offer help? Will not buy your products if I can not get help with a faulty part on something I purchased.

Posted by Anonymous


Energizer has NO customer support as far as I can tell, just a series of recorded commercials !! What are you hiding from ?

Posted by Anonymous


Customer service not helpful at all,and you sell expired batteries and I will post this on yelp and Facebook

Posted by Anonymous


Very unhappy with the response I received from customer service regarding my 2 batteries 2025 that only lasted less that 3 months in my scale that only weights me once a day and then turns off. The suggestion that I call the manufacturer to see how long your batteries should last in my scale seems ludicrous to me. Very disappointed in customer service

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Posted by none


Today I took my inside Sears wall mounted garage door opener apart to change the 4 digit code for the outside number pad. I did not remember it had a battery in it. The 9v Eveready Classic Battery in it was still good and has 8.39v. I had installed that unit in the 1993-1995 time period. The date code is 9207, and the battery still looks new. Your Eveready 9v has been "always ready" for over 20 years. Congratulations on a job well done!!!!!!!

Posted by carl


Today I had occasion to contact Energizer Customer Service re: battery leakage in a flashlight. I easily reached a lady who was very polite, professional, knowledgeable and helpful. She spoke excellent English as spoken in America, with NO foreign accent. She also understood what I was saying perfectly. After I provided her with the necessary information she told me to expect a check in a few days to compensate me for my loss and inconvenience.

This is entirely an unsolicited testimonial and I do not have, nor have I ever had, any association with the Energizer Co. other than as a customer. After many years of using this product this is the first time I have had to contact Customer Service and I am very satisfied with my experience.

Why should I go to this much trouble over this issue? Because I'm a retired businessman and, in view of all the lousy service offered today, I figure really good service should be recognized.

Carl W.

Cedar Rapids, IA

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Posted by Rovercastle


Hi ! My name is Rolanda Shorter. I would like to know if you all do interviews through Google Hangouts! I have been offered a job with the Energizer Company and have been given an online interview through Google Hamgouts. I want to know if this is the way you all do your hiring. Please reply back to me at you earliest convenience. My number . I just would like to be sure that this is not a scam of some sort.

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Customer Service
800-383-7323

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