Epson Positive Customer Service Ratings - page 2

I had a very good experience with Epson tech support. I have a printer Artisan 810 I was calling because I needed to connect it to my WIN 7 64 bit computer as well as first time to use the fax. I spoke with a young lady named Jill and she helped me connect it and I gotta use my fax in just less than 30 minutes. What a good customer service and take note they are located in the Philipines and I can understand her English. Perfect. Awesome job Jill. I decide to recommend Epson to my friends.

I had a problem with resetting the correct time, Date, etc. I could not find the answer in the manual or in the on-line manual. After a frustrated hour or so, I called the 800 number and got a real live person, Andrew. After a few minutes he was able to solve the problem for me. I felt the tech support was excellent!

Spoke with Technical Advisor "Jackie" located at a call center in Long Beach, CA. She spent more then an hour with me troubleshooting a problem with my NX625 all-in-one. We finally got the problem resolved! Wish they were all like her. Thanks, "Jackie"!

Mixed experience with reps. Long tel hold times, very inflexible accomodating my delivery needs for waranty replacement of defective Workforce 610 ) ref 110 721 -0001 460

Dear Epson,

I just talked to your Epson Australia Technical Support People his name is Derek. I had an issue with my Wireless Printer and he was able to fix it in less than 3 minutes.I would like to commend his technical skills and modulated voice which I really admire as I felt he was the supervisor so If you can give his details to me that will be great. I will petition him for migration here in Australia. (mail order groom, i guess.lol)

thanks
Keith Anne

Good morning,

Just wanted to thank Ryan for his great service yesterday. He was most helpful and resolved my issue. This is the third call I have made as I tweak this new product (Artisan 835) and each call has been fielded wonderfully.

Thanks for the great service!

Tom Queen

The lady yesterday was very helpful and patient and got my printer hooked up wireless. It should not have been so difficult and I should have gotten a disc in the beginning to set up with windows 7. I wasted many hours. Now it will not print again. I just created a document, got up early to get work done and cannot print. extremely frustrating and if I keep having problems will exchange for a different brand. Hopefully it will be resolved today and for good.

I have had no problems with Epson customer service. Though I'm not always sure the person I'm talking to knows the product, they have always replaced a defective printer if it's within warranty.
They seem very accommodating.

I spoke with someone named Ashley. She had me on the phone for only a few minutes, and solved all of my problems efficiently and professionally. Epson didn't question me, and they are providing me with a replacement very quickly. I'm very impressed with their customer service. Even the automated portion of my call was well-organized and had me speaking to a live human very quickly. I would definitely buy another Epson product, because while printers and scanners can be fickle machines, they were undoubtably supportive of the customer.

I'm a very satisfied customer. I made this phone call expecting drama - I expected to be argued with and I guessed that they would make me do a lot of troubleshooting over the phone that I'd already done myself. None of these negative things happened. My printer was having some terrible mechanical errors, and I am being sent a new one. The phone call was brief, helpful, and the problem was solved in an efficient and customer-friendly manner.

I got Kyle from a higher level of support (which is also located in the Philippines, I think). He helped me with my concern with lots of guts and skill. He wanted me to talk to his supervisor so that I could commend his service but I refused. Good job Epson!

I talked to Rey. He helped me a lot with my projector setup. Excellent service! I think he's a good looking guy in person. One negative thing though, he talks a lot! But anyhow, I'm so much satisfied.

I talked to a Level 2 rep named Wayne and boy, he's the best! He is really good in troubleshooting and I wonder how Epson was able to get someone like him. Great voice, good vibes, and a very friendly experience. Thanks Epson!

I spoke with a lovely lady named Hannah, and though she was unable to make my machine do what I wanted it to, she didn't make me feel inferior for asking a stupid question. If everyone over there is trained like she is then they are doing just fine, and a sight better than Lexmark, I've had to struggle to get a good person throught them lol

What are you fools talking about? Epson is greaet! I bought a new NX125 printer and couldn't get it to work with Windows 7. Within 30 mins they had it up and running and the rep spoke great English and was very professional and smart. I love Epson!

I was trying to install a scanner that was not compatible with my laptop. A very friendly and helpful man named Kurt was able to help me figure out the problem over the phone. I would recommend using this support center to any Epson customer.

I just called about a problem with a scanner and the guy solved my problem. Can't complain about that.

Mr. Treat Me Like a Customer, your product is still under warranty and it should have been replaced, try calling EPSON projector support again and ask for a supervisor, perhaps they could still do something about that. . . been a loyal EPSON user and have never regret getting EPSON products, often called for support and have never been disappointed. . .