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Equifax Customer Service

User Reviews, Ratings and Comments

Equifax customer service is ranked #330 out of the 538 companies that have a CustomerServiceScoreboard.com rating with an overall score of 32.90 out of a possible 200 based upon 326 ratings. This score rates Equifax customer service and customer support as Disappointing.

NEGATIVE Comments

297 Negative Comments out of 326 Total Comments is 91.10%.

POSITIVE Comments

29 Positive Comments out of 326 Total Comments is 8.90%.

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Disappointing Overall Customer Service Rating
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  • Horrible customer service. By far the worst of the three credit bureaus. I was unable to access my credit report and score online and for months now they have been giving me the run around. I have been asked to fax my W-2 and driver's license to two different fax numbers and mail these documents to two different P.O. Boxes. They keep giving me excuses like that the writing is too small on my Driver's License and that my picture is too dark. I had no trouble accessing my credit reports from Experian and TransUnion. I wish I could give them a rating below one. I'd like to give them a -20.

    Anonymous 5/15/12 10:46PM
  • horrible customer service impossible to dispute bad info. worst of all 3 agencies

    Anonymous 5/15/12 10:18AM
  • Excersise in FRUSTRATION:

    Disputed two iems on report. Both allegedly corrected, but still showing.

    Overseas call center (John, really) barely speaks english.

    This erroneous information costs consumers money, and then they have the balls to sell their service at a monthly fee to protect the consumer against their erroneous information. How can this be allowed (legalized mob protection)

    nates99 5/9/12 8:36AM
  • I have been dealing with Equifax since January 27,2012. They are currently in violation of the FCRA on statutes 623 and 611.

    I had an entry on my credit report that is not mine. I filed the dispute and followed all the Law's and Statutes in accordance with the FCRA. I have never recieved anything from eq. I call them and they tell me it was a verified debt. I informed them that I disputed for validation and they say they can only verify.

    I went on to send forth the letters to the company listed on my credit report, waited the 30 days, then set the company a Demand for removal letter, waited the 5 days and then refiled the dispute in accordance to Statute 611 of the FCRA.

    Now remember it takes 45 days to file with the companies. So from January 27-April 26 it was all a waiting game.

    I called Eq on 5/7 to see if they had refiled the dispute, what their standing is, and how it is going to be expidited. (you have to stay right on top of them as I have learned) They did a great job of lying to me, telling me this was my first ever dispute on this item, then that it was verified in the past, to we did not recieve your dispute until April 30th and we have until the 5/5 to refile the dispute. Lucky for me I had the confirmation of delivery that I sent to their physical address. It was recieved on the 28 at 7 am. they had to place the dispute on by 7 am on the 3rd they placed it on on the 4th, they have now violated the FCRA and the information in dispute must be removed in accordance to the statutes.

    Here is the problem, 99% of the time when you call equifax it is answered by someone outside the US. They are taught to lie to you an tell you that Equifax is in Atlanta, and you called Equifax. Here is the answer to us consumers dealing with this. Under this code HR 3621 of the Consumer Right To Know Act. If you ask, they must tell you where they are from. You also have the ABSOLUTE right to request to be transfered to American soil. If they refuse, they are once again in violation of the law. Call the corp. offices in Atlanta, you will get to speak to someone right there, however they are usually just as useless.

    snsbreen 5/8/12 6:20AM
  • I attempted to get free credit report. Never did. However, $16.95 was charged to my bank account. Then again the next month, another $16.95 charge. When I called to asked that I be reimbursed, first call, asked for name, addess, SS #, and when that asked for my bank acct. #, I refused to give it..so I ended the call.
    By the way, this was a person with a heavy accent. Two days later, tried again. Got a person in India. Went through the same
    thing. Asked for all of the above info,
    plus two credit cards and the credit limit on both. Must have all this info to verify my account?? I refused to give my cards with the high lines of credit.. and I almost forgot, wanted my father's middle name.... They still couldn't help without more information. With all this information, I could be wiped out completely. Sounds like a scam to me...
    I asked to talk with someone in Atlanta...Got another person in India..
    What can we do.....

    Susie

    Susie 5/7/12 10:01PM
  • I pay 15.95 a month for the Equifax web service. I cannot pull a new report and get the following message: Eval Code:- Status Code: FL, Reason Code: IC_PE_FL. Called customer service (India) I think and was asked to fax all my ID information. After 2 weeks I still can't pull report. I asked the lady on the phone if I would be charged the fee this month since I couldn't pull report and "get this" she said "you already get a $2.00 discount so the monthly fee will still be charged" OMG have you ever heard that response, I was speechless. Where's the BBB on this, the fed, anyone?

    riverrat 4/24/12 4:28PM
  • In 2011 I took out a Gold Service Trial with Equifax with one month to cancel should I not want their services and "cashback" of some £5. I canceled before the month's end and an Equifax staff member did the cancellation with me.

    Now, some one year later, I've just noticed that Equifax have started taking money out of my bank account. Interestingly, the took the first amount out three months ago. Then they took the same amount out just a month ago -- so, that's with one month in-between when they didn't take anything out. And, the money taken out of my bank account is more than I got as a "cashback" sweetener when I trialled them out last year.

    I had let this run just to see how wicked Equifax could be. You see, I had not re-contracted for any of their services and had no intention to either. And yet, there are two acts of theft by Equifax on my bank account.

    I am now looking into the best way to handle this. I feel that Equifax owe me compensation for this criminal action which they've done. They have taken my money without my say so. They have denied me the use of my own money.

    I am prepared to take this matter up in the courts, if necessary -- theft is theft. Of course, Equifax can say "But, we were mistaken. The computer that did the transaction must have switched itself on, ... we are sure that it was your voice on the phone the other day telling us to set you up with a new Equifax monthly paying account ..." So, that would be negligence as well as theft, as well as damages. Any one with any ideas how to go about this?

    Joshi 4/21/12 6:38PM
  • I hate this company. It is taking me weeks just get a new phone number updated to release a freeze on my account. I never asked to use this company and if banks didn't need their rating for loans I NEVER WOULD. I have never had a problem with the other two and this is my 5th house I'm buying. But OMG every time its always problem with equifax.

    Mark 4/19/12 2:17PM
  • I have been misslead because ,I call on 4/6/12 to get a fraud alert on my credit report and I talk to a lady by the name of Ms. Kirby and a young lady by the name of Jilland gentleman by the name of Justin and a supervisor and her is Kasey who all to different lye the first young lady stated that she had deleted the fraud alert then I call and the second young lady said it was deleted which was a lye the what tops it off the supervisor told me a lye I think person that works for Exquifax she not have a job for lying about something small how can u take someone's kindness for weakness if anyone reading this all I want is to get me a car to drive me and my daughter to her college classes on Saturday.
    Thank you the misslead lady

    The Misslead Lady 4/11/12 7:56AM
  • I am trying to buy a house and everything is all set...TransUnion and Experian reports coming back fine but Equifax is saying there is some sort of discrepancy. They have my information wrong in their system and told me to fax in all these papers to verify the correct info. I have faxed 3 different times and they keep saying they haven't received it. Meanwhile, I cannot get approved for my mortgage loan until Equifax clears this up. Customer Service is the WORST..they keep telling me that I didn't really send the information in, even though I have confirmation papers from Staples where I faxed them in from. Customer Service if RUDE and they barely speak English. How is this legal for them to do this? I did everything they asked, I have good credit, and I am getting screwed through no fault of my own!

    ihateequifax 4/2/12 11:00AM
  • Equifax has a person on my credid report with a different social security number, different birth date and different middle name.I have sent in documments on three different occasions to prove the error.After waiting A month I called Equifax to ask why it was not corrected and I was connected with someone with a very strong middle eastern axcent that I could not understand and she could not understand me.I am so flustrated I feel the need to scream.

    Janet 3/28/12 1:30PM
  • Equifax customer service is appalling! They have other peoples bad debt on my file and this is destroying my credit rating with them. I have a 999 rating with Experian.

    I have asked them to remove the multiple erroneous entries in financial associates and credit agreements.

    Then do no respond other than automated emails, for 2 weeks my complain languished in the USA and they had the cheek to imply that I had contacted them via the US site!

    I do not want to know the name, address and all the details of another person of the same name, I do not want to commit ID fraud.

    Anonymous 3/27/12 11:06AM
  • I had a security freeze added to my file in 1993 and was suppose to drop of in 7 years and it never did. it was added again in 2007 without my permission. Now no one can pull my credit cause it says i have no credit. in which i have plenty. I have mailed 3 letters to remove freeze or fraud alert and still they have done nothing...RIDICULOUS!!!!

    MAD ONE 3/27/12 8:44AM
  • Did the free credit check with Equifax. Charged me $17.00. Called to cancel (as I am legally able to do) and found the cancelling process is more detailed than the information it took to receive the report. The English was so bad on the other end of the phone I could barely follow directions.

    Anonymous 3/19/12 3:44PM
  • Customer service is terrible. I called about an issue and spoke to several reps that were clueless on how to help me.

    Anonymous 3/19/12 9:03AM
  • I have a security freeze which has to be lifted once or twice a year. Experian and TransUnion are no problem. The process for Equifax often doesnt work by either phone or website for several days and there is no other alternative for contact. It's outrageous that they can have my information and not be responsive to laws that allow a security freeze.

    anonymous 3/17/12 11:16AM
  • A mortgage lender tells me Equifax has been making numerous inquiries on my credit. As a result, my score has been dropping from 818 to 797 ... no reason for the inquiries. They are hard to telephone ... no direct number with a human being on the other end.

    WAY2NICE 3/16/12 3:01PM
  • I had a membership with them and didn’t have an issue. As soon as I CANCELLED, forget it! Now I have fraud alerts, fraud names, unable to verify my identity...you name it. I need to buy a car and nobody (not even me) can pull my credit. I have called numerous times, faxed all the asked for to at least 4 different departments and the issue is yet to be resolved. This is total BS!

    Anonymous 3/14/12 10:06AM
  • I called Equifax about an identity theft instance. They convinced me to sign up for a service that costs me $14 a month. They never told me that as an identity theft victim, I am entitled to a 7-year credit freeze as mandated by state law. I was told by a police when I filed a report, he told me about the state law, and that I should be able to get a refund from Equifax. I called them but they rudely refused to refund me. I think they are dishonest.

    pico 3/13/12 9:00PM
  • I filled in my online form to view my credit report with this company, and they asked me questions that i was not even aware of from 16 years ago then I failed this part and was asked to call them at five pence a minute may I add. then I was further interrogated on recent credit to which I answered correctly and was told I did not satisfy there security questions.
    I am finding it hard to get credit and signed up to this company to help me out with this, its bad enough to be refused credit at every turn, but to be refused your credit report come on is this company a joke, very disappointed and upset at their whole attitude towards people.

    c4rolbaird 3/10/12 6:19AM
  • I called to speak to a reperesentative about obtaining a copy of my credit report. They gave me a hard time about it and told me I had to fax all this information in first before I can get a copy of my report and that takes 5-7 days. I asked to speak to her supervisor and they both barely speak any english I nobody helped me at all!!!!! They suck and wish I don't have to deal with them ever again!!!!!!!

    Anonymous 3/7/12 9:01AM
  • I have also had the worse time with Equifax. I been called to get two "disputes" removed from my account and had the worst of luck. They actually told me that they couldn't removed the comments that I need to contact the creditor. I have had no problem with Experian or Transunion handling this issue and they would be the one to give me hell.
    My mortgage loan is depending on this crap!

    jacdmc 3/7/12 8:20AM
  • I have been asking Equifax to remove a "dispute" comment from my credit report for over a month now. It is still not done. I have called a dozen times-- emailed-- submitted the request online; faxed a letter, mailed a letter-- all to no avail! P.S. the people who answer the phone are absolute morons reading a script with broken English! I have wasted at least 20 hours of my life trying to get this dispute removed. I am in the process of buying a house and without this dispute comment being removed, my loan will not fund and I will lose the house.

    mahnaaz 3/5/12 5:49PM
  • All I have to say is dealing with Equifax has been the hardest company to work with. I have never had such an issue. I was transferd 4 times and four times I hade to go through everything over and over, and at the end they still couldnt help me.

    thatguyeil 3/2/12 12:18PM
  • I have never had an experience like my conversation with an Equifax employee, He was rude, insulting-I was close to tears when I finally hung up on the mabn. Equifax-never never again

    Anonymous 2/29/12 6:05AM
  • I guess $39.99 gets me absolutely NOTHING, and after mining the web for a phone number to call to sort it out (after being charged), I talked to a person who got me to talk about information to identify myself (or steal my identity?)......followed by NO RESOLVE or CREDIT REPORT. AWFUL!!!!!!!!! SCAM SCAM SCAM SCAM!!!!!!!!

    Anonymous 2/28/12 9:35PM
  • I hate this reporting agency. I just wanted to get the free credit report and buy the credit score for $7.95. I am in the verification process questions BUT some questions are not related to me, so I have to answer 'NONE OF THE ABOVE' on all 4 questions. The system advised me to call the 1800-685-1111, which I would really like to do so I can verify the items appearing on the questions, which I thought there will be live customer serv rep to speak with. I've been in trial and error in picking up a a correct options to get a live cust serv rep, but it's a failure. Then, I went on just to buy my credit score, forget about my credit report, just give me my score so I will know my standing.. paid the $7.95, and the automated give me the confirmation number, to my surprise, it took my payment, BUT did not give my credit score.. 'and just say thank you for calling..goodbye'.. not so ever give me any info. I am so pissed off... so I have to search google to find a live customer serv rep, so I found this site. I was able to speak to a cust rep, gave her the confirmation number, and I told her, i just wanted my credit score.. only to find out that they don't give credit score over the phone!!! Can they email? 'no they can't'. they can mail it for 10 business days.. The cust serv rep is offering me to open up a Username and Password so I can view it online, for $14.95!!!! ARE THEY SERIOUS!!! IS THIS A SCAM?? How come government are not paying attention to this reporting agencies... they are using these agencies to verify your credit account, BUT these agencies are taking advantage. It's funny, they get my credit card number, verify my SSN, my name, my address, BUT they cannot give me my score. Doesn't make sense! SO POOR PROCEDURE.

    Anonymous 2/27/12 12:00PM
  • Your a bunch of NIMRODS if anyone should be charged with fraud you should I was applying for a loan and somehow I ended up with a membership i did not want and you and the other credit reporting agencies are charging my credit card so I call to cancel and then you tell me i need to fax three pieces of identification to cancel this membership that i did not ask for this is a bunch of crap

    Anonymous 2/26/12 8:47PM
  • I have recently been placed on SS disability after a long illness and have been trying to correct my credit report so I can move to a cheaper location, get a part time job, and replace my deteriorating vehicle.

    I have tried to work through many issues and have paid multiple accounts off in an effort to increase my score. This has resulted in a constant decrease of my score instead of improvement, because of the non-understanding of these non-American customer service reps.

    I am now so angry and depleted of energy I cannot even conceive of improving my situation.

    sosunny 2/25/12 10:43AM
  • Tried to get an 'instant' report but after payng money was directed to 0844 at 5p per minute. The Customer Service Advisor was practically unintellible and when I did eventually figure out what she was saying I was asked questions like when was the exact first date you used 'a credit card I had for years' as if you would keep that type of info. in your head or indeed anywhere. I thin it is absolutely appalling that firms are basing decisions on info. supplied by this company.

    fed up 2/25/12 5:19AM
  • What I don't get is how is this company still operating at the level it is with all of the consumer complaints they have. i was denied a mortgage because they REFUSE to update their system and remove inaccurate items. I have disputed the item 13 TIMES and they refuse to acknowledge it. The other bureaus removed it right away when I showed proof it was inaccurate. Aren't they regulated by some government or state agency or are they just free to do whatever they want to do and ruin peoples credit becuase they feel like it. Dont even get me started on them outsourcing their call center to India. Ridiculous.

    exqzmee 2/22/12 12:10PM
  • Holy crap! Make sure you have time to kill and also make sure you have your equifax printed credit report handy, if you have to call to update your "fraud alert" information. I just needed to update my phone number on the fraud alert (I was not able to purchase a vehicle because my SS# had a fraud alert on it, which told them to contact me at work...I wasn't there, because I was at a car dealership!! - - So, I needed to update to my cell number). I was dealing with a foreigner, who asked several questions, then transferred me to the security section...after answering 10 more questions (pertaining to my credit report and charge cards that I hadn't even used for over 15 years), I was finally able to get the phone number changed!! 36 minutes later!!

    Anonymous 2/21/12 11:30AM
  • Wanted to purchase my report and score. They ask of course for billing information and ssn etc, etc. Then they bill you after I was billed it popped up stating I was a member advised them I was not. It then went onto put me through to my x-husbands report. I called them right away and the customer said I would not be billed and to try it again.She gave me password and I got my report. However today I found out I was charged for two reports. Advised them I did not request my x-husband report and they should not have ever even given me his report. He asked what card I used verified that I purchased two accts within minutes of each but I would have to dispute with them through writing or the bank. I cannot believe my ssn is attached to my x-husbands records and they did not care to even fix it. And they say we are protected from what!!! So mad can't believe our financial institutes even use them.

    palhalwa 2/20/12 5:12PM
  • Some guys seems didn't want to do their job, They are so rude and playing game with the customer

    dave 2/16/12 12:38PM
  • Worst cust. Service ever. Call outsourced to India and rep. Whos name was "Wilfred" told me he was able to cancel my membership or he would lose his job. After calling Atlanta office multiple times and leaving multiple message with Celeste Millers. and multiple emails to the CEO Richard Smith and harrassing the Equifax FB page and twitter page my account was finnaly canceled 5 days later.. Horrible Horrible customer service.

    That Guy Dan 2/15/12 4:42PM
  • I cannot feel a great degree of trust for a company that does not have a proper way to contact them by telephone.

    Their website is full of dead links. When I follow the ones still live I get warning messages stating that the link is redirecting me to a site that does not match the security certificate. I am cautioned not to continue! The website looks normal but does not behave as such. Does nobody monitor for security purposes?

    It seems to me that this powerful company is an example of what happens when government or other connections are improperly utilized for personal gain. Shoddy, error prone, unresponsive and does not appear to have accountability to the public at large.

    This strikes me as a dangerous company to provide my sensitive information to. Unfortunately they are in the business of collecting and compiling personal data.

    Certain of my personal data relating to ID seems to have unexpectedly changed and this alarms me. I want to talk to someone about it!

    Worried! 2/14/12 11:21AM
  • Phoned to cancel, spent half an hour on the phone with a lady who did not understand me. Tried to sell me more products, I told her I wanted to cancel and not pay for any services at all in future with them. She advised my account would be cancelled. I later tried to access it to double check, and it was saying user not recognised. I assumed my account had been cancelled. Now, 6 days later I have received an email from them and have logged in to find my account has been charged.

    MichyA 2/12/12 5:06AM
  • This has to be one of the worst companies EVER. I HAD to purchase a membership that I didn't want so I could get the information that I did want. Then, I call to cancel and "gentleman" I spoke with took ALLLL my information and then said he had to transfer me to another department to cancel my account. He transfers me to an automated system that won't let me cancel. Very difficult to get to a live person and the idea that they can hold our credit information hostage in this way is reprehensible.

    val2003 2/10/12 1:09PM
  • This is the most unprofessional, misinformed, disorganized company I have ever dealt with. I filed a consumer proposal 3 years ago, paid in full and when I checked to see if the record had been removed as they say they will, I was told the "Public Record" had been removed but all the individual accounts with their R7 ratings had not been removed. I spent about 3 hours on the first of February, the 3rd of February and again on the 6th. They told me it would be expidited in 3 to 5 days each time, after I had to jump through hoops to make them understand what I wanted. Now on February 9th it still is not done. They told me it wouldn't be done for 6 years ( a consumer proposal is 3 years), they didn't receive my documentation, oh yes they had found my documentation, no they didn't have my documentation and on and on, that they had requested my request be priortised, that there was no indication I had made such a request and I could go on for ever. Is there no watchdog that can make this company do things right or get out of business? What can a helpless consumer who has followed all the rules do?

    Anna 2/9/12 1:15PM
  • Eqifax...horrible experience..hey don't speak English well and are very rude..ask a simple question about charge on debit and lady got very nasty with me. Ask for supervisor and she was rude too. What is going on with them? I was put on hold by first rep. for 5 minutes because she was not happy with my questions. I tried to complete survey but was on hold forver. I hate dealing with these people and only called because I need help.

    TJ 2/9/12 11:27AM
  • I recieved a letter from my credit union stating that 2 computers with my information in them were stolen on Dec. 21, 2011. The perpetrators have already had 40 plus days to mess with my information. I have seen the spots on your web page that says get instant reports, but as I go through them they direct me to mail all my info to one of your addresses. I find it disturbing that I can not see the report tonight s
    in order to verify that no one is using my information. Your recording says I can call after 9:00 A. M. tomorrow but gives me no time zone, so from Texas I could start calling at 8:00 and call until noon before I contact anyone, depending on if your office is in New York or California. Please call me at 281-948-3533 (cell) or 281-581-9302 (home) as soon as possible. Thank You, Nanette Avitts

    Nanette 2/5/12 7:52PM
  • Vile company! never wish to deal with again but as they wont stop billing me for a service I asked them to cancel and have never been able to use anyway I think this is going to go on for a while! seriously go anywhere else but to this company! Cheap and nasty! and all off shored to boot!

    Angelbear 2/3/12 5:19AM
  • Yes, I too got a foeigner on the line and I had a very difficult time making him understand my request for information.

    I was finally able to get the name of the creditor that put the dispute on my report.
    BUT
    Forget about asking for anything more complicated!

    fredm 2/2/12 3:47PM
  • I experienced the worst customer service with Equifax! I feel very helpless, they hold my personal credit information and I couldn't even access it although someone has stolen my identity!! I purchased my credit report online, paid for it, they billed me twice yet couldn't see the report..... I called every day for NINE days to get this rectified, I was told several times they had Systems issues. They are IMPOSSIBLE to deal with, finally got through on day 10, was told my money would be refunded. Have a confirmation number, but who knows if they will actually do it. Sad that these people hold our financial status in their hands!

    neveragain! 2/1/12 1:52PM
  • i have been attempting to release the freeze on my credit for one day for my bank to do a refinance. i have been trying for three days to do this. they keep hanging up on me i do not get anyone helpful they dont' care because they have all the control! i HATE them and wish that their fraud and control would kick them back.

    poodlemamma 1/31/12 10:46AM
  • Equifax Sucks!!!!!!!
    The rep was an Indian women can not speak at all! I politely asked to speak to others, she put me on hold for HALF AN HOUR and just GONE!!
    How can they deal with people's privacy with such a disrespectful manner???
    Is there any one knows where and how we can claim them?

    Upset customer 1/27/12 4:20PM
  • On 1/27/2012 I finally spoke to a live person who would not give me her (RUX) emp number, nor let me speak to her super. My original request was to correct my birthdate. She refused over and over and said that i must send a copy of my drivers lisc. and birth certificate. She refused to let me speak to her super and put me on hold. Finally she gave me a confirmation number and said that she had corrected my birth date. She refused to give me her employee number and HUNG UP. I immediately called their Executive office and they transferred me to the same group of foreigners.

    Ralph HARRISON 1/27/12 9:33AM
  • This is the email I wrote to equifax
    I am writing to let you know about the difficulties I am experiencing buying your product as well as the poor customer service that was provided to me. I would simply like to obtain my credit report online instantly as your website claims you can. I signed up, entering my personal and credit card information and then was directed to a series of questions the first two were fine and I knew the answers. The last three had nothing to do with my credit history, asking me questions about loans and cards had never had, naturally I answered none of the above. I was then directed to call a 1800 number to verify my identification. I spoke to Robert Macpherson ID# SXB136. He was very short considering he was supposed to be helping me buy your product. He kept very quiet at times and when I asked if he was still there he replied that the system he was using was very slow (very unprofessional to leave me wondering what is going on, especially with such sensitive material that I was providing him). He informed me that I would be receiving a credit history with the wrong birth date, and I would have to prove my birthday, and pay for another report. I said that was not acceptable and he conceded to mail me the one with the correct birth date. He then said he would email me a password that I would use to gain access to my credit report as well as a link that I would need. I was pleased to get off the phone after such a rude encounter.

    Now I am irate because I received no such email. In short the information I received was rude and inaccurate. Please find a new company to host your customer service. This type of poor performance is unacceptable, especially when dealing with a persons credit and identity information.

    This is the email I received back

    Dear Consumer

    In order to maintain security of your personal and confidential information, we can not respond to requests received by email.
    Following a review of its policy and procedures Equifax has decided to delete this e-mail address. (consumer.relations @equifax.com)

    Consequently, your request cannot be processed and we ask that you send us another request by:

    Fax: 514-355-8502 or
    Mail: CP 190 Station Jean Talon, Montréal, Québec H1S 2Z2

    You can also obtain your credit file by calling us at 1-800-465-7166.

    Thank you for doing business with Equifax.

    What a Joke

    Siobhan 1/26/12 7:16PM
  • I recently ordered my free credit report from Equifax. I tried to order my credit score for $7.95. The website was not functioning properly and it said it could not provide it electronically and opened a form to request it by mail, which also did not work and would not let me enter any information. I gave up and ordered my score through the other credit bureaus with ease. Then I got two email receipts - Equifax had charged me twice for the score they never gave me. I called and spoke with someone in India that I had a very difficult time understanding who said he would refund the charges. A month later and still no refund so I called again (after searching for a long time for a number to call). This time, they had no record of me ever ordering my credit score or the charges, so they couldn't refund them. They also collected enough information to easily steal my identity. They told me to fax a copy of my credit card statement to them and they would look into it. I still have not gotten a refund and can't even call to find out if it is being processed since according to them it never happened. Terrible company!!

    Beck 1/24/12 2:49PM
  • I AM SICK OF EQUIFAX! I HAVE TO SUFFER BECAUSE THEY ARE NOT DOING THEIR JOB! AND THEN I LOOK LIKE A COMPLETE IDIOT WHEN I GO TO BUY SOMETHING BECAUSE THEY HAVENT REMOVED INFORMATION. THEY ARE COMPLETELY SORRY AND WORTHLESS!

    THE FIRST TIME I CALLED THE ATLANTA OFFICE SOME SORRY WOMAN HUNG UP ON ME, AND WHEN I CALLED BACK SHE ACTED LIKE SHE DIDNT VALUE HER JOB. THEY ARE NOT UP TO DATE WITH ANY OF MY INFORMATION, AND THEY HAVE STUFF ON THERE THAT SHOULD HAVE BEEN REMOVED A LOOONG TIME AGO! EXPERIAN AND TRANSUNION ARE ALL UP TO DATE AND CONSISTENT, BUT EQUIFAX IS A COMPLETE JOKE! WHAT DO YOU PAY YOUR EMPLOYEES TO DO? NOT UPDATE MY INFORMATION, THAT'S FOR SURE.

    EXPERIANSUCKS 1/23/12 1:38PM
  • I have tried to speak to a real person whick is imposible. When I did get a real person she had no idea how to help or who I was suppose to talk to. I have never been to such an unfriendly site like that before. very very poor.

    slstepp@comcast.net 1/20/12 11:52AM
  • The status of a filed dispute vanished from being online. After 4 calls being rudely told that I have a dispute in progress (not addressing the online issue) and being handed a direct dial number that was disconnected. I finally was told there is a "known technical issue" and that I could call in for updates.

    Each time I chose to be in the "survey" each time I was disconnected. At the end of the 4th call, I got the survey which instead of disconnecting me afterwards played an ear-splittingly loud circuit busy sound.

    And this for the federally required free product of taking credit disputes. I do not plan to purchase ANY of their products ever.

    LordAndrei 1/19/12 12:29PM
  • The customer service is very very Bad. I spoke with different people and they told me different things. After 2 days i'm with the same problem. Equifax is the worst from all 3!!!

    Bau 1/18/12 6:01PM
  • there is something very wrong when I call your co. and am told that you must have my social security number,my address,who my mortage is with, and my credit card number, before you can tell if i am in your computer or not. with that much in formation I could buy a new car.

    fatbat73 1/12/12 12:18PM
  • I've spent the last 3 hours of my life trying to talk to ANYONE that can answer my questions.considering i need a "confirmation number" even tho i have an account online, im unable to proceed further with my issues.WHAT A JOKE! when they were able to look me up after 15 mins i was directed to the credit counselors department.which ended my call instantly.unreal.

    Anonymous 1/11/12 1:55PM
  • It is 1-9-2012, I have spent the day trying to dispute an error on my credit reports. It has taken all day literally. First, I called TransUnion's Federally listed toll-free number: It took 10 minutes to register my dispute with a native English speaker and get a Fax Number to which I can send documentation. And I didn't even have a free credit report! Then I went to Experian and Equifax. OH THE HORRIOR!!! It went on all day. I couldn't even get through to a person on the Federally listed toll-free numbers; they wanted to sell me stuff, and no fax number to which I can sent documentation. All I can say is that a prolonged web search brought me to this Equifax web site where I found an 800 number that said it was still open and wasn't. I'll try it tomorrow. I don't hold out much hope after reading the comments below. I have no hope for Experian; they clearly don't want to talk to me even in another language.

    mam 1/9/12 8:51PM
  • After holding for 30 minutes and finally getting a response from someone in Milan whom i could not understand. I requested a manager and was placed on hold with no response after 10 minutes. I then went to the web site and again after placing the number listed therein, I was finally greeted by another person I could not understand whereby I requested a manager. Same response(none) on hold for another 15 minutes. Perhaps it's time to cancel my agreement with Equifax. If there is a continued interest in my business, I request a English speaking American to contact me at 281-844-2900.

    Anonymous 1/9/12 12:47PM
  • Equifax somehow merged someone else's account history into my credit report-seriously? After I was told by a lender that my Equifax score was significantly lower than other two it took over a month to even get access to the score because Equifax based identity proof on other persons info and denied my access. Forced to purchase credit report because I was told I was already sent one. Double charged the $16.95. Almost 3 months later and still trying to fix credit report and get back 16.95 overcharge. How is all that even possible?

    Anonymous 1/7/12 3:38AM
  • They wont remove negative information even after creditor has sent them over 3 updates....over 120 days they wont update!

    What a JOKE...Who wants to put our voices together, they are messing with our life!


    myz925@aol.com

    myz925 1/6/12 1:06PM
  • I am experienciong all of the problems just enumerated by the previous commenters. This site has gotten too big to service customers properly without causing huge confusion. It's like you are talking to a computer or that commercial on TV saying his name is "Judy". You have to give them all kinds of personal information, they won't answer your questions about who or where they are, and they won't let you talk to a supervisor [they are on the phone with another customer]. They just keep leaving you on hold while they do who knows what. It is a very unsettling experience while dealing with such a sensitive subject. You hang up with more questions then you had when you called in the first place. I am on my third call within an hour to contact a supervisor and get a clear answer to a clear question, and I am on two phones simultaneously! Finally tried 866-640-2273.

    Frustrated 1/4/12 6:55PM
  • this a disgrace how this company do there customers it really is so sad how i have been trying to get in contact with a live person that can help me for 6months i have done it all from write to call 5times aday and i have been on hold for 1hour as i write this they take your money then dont care about you then when you do get though its with a person that you cant understan that dont speak a bit of english just to then tell you that they cant help you and there transferring you to some other department then they answer with a bad attitude it just not fair at all like do anybody no a better way to deal with this because i just cant take it anymore

    veryupset 1/3/12 8:03AM
  • Have been working very hard to improve my credit score. I addmit it was my fault in the past and I didnt handle my credit well. Now I am older and I am taking responsibility. I paid of all my old debts. I know what you are thinking but I did it anyway. You will soon see that is not my problem. So I was able to obtain a car loan which is helping my score. Now here is the kicker. I have been paying on a small mortgage to Club Wyhndam for over a year which shows great payment history.I tried to get it added to my equifax file but they told me that since Whyndham is not a "paying member" they will not add them. I will use other words since I dont swear but I think this is a dirty low down practice. It just shows you they are only after the money.They do not care about the human being they are hurting. Also I checked my score again today and it dropped Two points for no reason. Nothing else changed. When I talked to "JACOB" he could not tell me why. Its like they just change it on a whim.So I dont know about the rest of you but as for me I am starting a campaign.I am contacting my Senators and Congressman and strongly urge everyone to do the same. I say its time to stop sucking up to this company. Please join me. I am writing on all these sites I can find. Mad in NC, Robert W Colvin II

    rcolvin 1/2/12 3:39PM
  • Save yourself some time and money. This company is dreadful. Trying to cancel service I was hung up on, held on hold for 20 plus minutes and when I finally was able to speak to someone the first thing they asked for was my SS#. Without thinking and believing I was talking to Equifax I gave it to them. Then they proceeded to ask me for more information. So I asked them to verify who they were. Give me an account number or a payment amount. Something in my credit report that would tell me that they are who I think they are. They refused. So I asked for a supervisor. They refused. So I asked for the representatives name. They refused. I insisted. I was told George was his name. Then I again asked for a supervisor. He refused. I couldn't get ANY help. I finally hung up.

    I would never under any circumstances do business with Equifax again. Period.

    sbotes 12/31/11 9:09AM
  • Absolutely shocking. obtained my report then tried to log back in later to print it and said cannot process call this number. called it and the woman in india tells me i am not who i am i am lying and she will not help me further. total waste of space and time

    Dave 12/29/11 9:58AM
  • They are an American Company, however everytime I call I get someone who is obviously from India. This is very frustrating as I can hardly understand what they are saying on the other end of the phone. They are rude and always seem to be in a hurry. My issues never get resolved! It is pointless and a complete waste of time to call them! They are one of the major credit bureaus however the act like they are a new company. It seems like all American organizations are sending their customer service department overseas to save money, however American citizens aren't benefiting from this at all. There needs to be some sort of investigation into all of this MESS!!!!!!! Completely Frustrated

    COMPLETELY FRUSTRATED!!!!!!!! 12/19/11 10:23AM
  • This company is full of BS. Called in wanting to know why I cant apply for credit spoke to Amanda was rude. Should not have a job in customer service asked her for the coproate office number she provided me the wrong information. Asked because I wanted to see was she going to provide me the correct number. She told a bald face lie. Then tried to get smart when i corrected her. I hate this company and wish they would just go out of business. Asked to speak to a supervisor she didnt want me to speak to one. put me on hold for a whole hour never came back to say that one was coming to the phone. Uggg I hate EQUIFAX!!

    Dawn 12/15/11 11:50AM
  • I was hung up on, yelled at, disconnected and left on hold....I ask to speak to a call center in the United States. The corp number is 404-885-8000 I plan on using it tomw to let them know operator RED told me there is no US call center then proceeded to hang up on me.

    tammy 12/12/11 8:06PM
  • Contacted customer service and got through fairly easily. Spoke to "Ginger" who was very abrupt and seemed to be in a rush. She said she had to transfer me to a different department and that I would have to "wait for 1 or 2 minutes". Are you kidding? I was on hold for 59 minutes until my hand was too numb to keep holding so I hung up without getting any resolution to my issue. I will try again tomorrow.
    This is is the worst customer service I have ever come across!

    Frustrated!!!!

    Unhappy Customer 12/9/11 11:46AM
  • This Company is the worst i ever dealt with.....i am trying to dispute an item on my credit report and it wont even let u dispute it online,...I had to call 10 times before i got a dummy on the phone who dont spoeak good English...This place needs to close down and go out of business....cause the service is horrible

    NOT SATISFIED 12/7/11 10:27AM
  • After buying a house and not being able to turn on utilities because of a 7 yr fraud alert that i was not aware of, I decided to contact equifax to see what the issue was. They told me to fax them my license and social and that the fraud alert would be removed in 3 business days. That was 3 weeks ago. Still unable to move, I called last week to see what was going on, first the lady on the phone said that the numbers on my SS card were not legible, just to turn around and say that they misplaced/never received a fax from me? WEIRD!!! So I had to start the process all over again.... I faxed the information again, and again 3 days later, they have not received anything. Everyone else that I fax to receives my faxes fine. What is wrong with them. I decided to send it via US mail to Georgia.... We will see what happens, calling them today!!!

    Anonymous 12/6/11 3:21PM
  • Signed up for free trial account. They only allow you to cancel by calling in. I have now been on line for 30 minutes waiting for someone to come on line. And they are playing the same 30 second recording over and over.

    still_will 12/1/11 7:09PM
  • I had credit watch gold for years. I canceled the account 3 times but Equifax keeps billing my check card. Customer service sucks and is worthless. Save your self some money and just get a new check card. I would have thought that a company that provides a service to protect your credit had some integrity I was wrong.
    Corey (Colorado)

    Corey 11/28/11 6:53PM
  • Equifax customer service is ridiculous. I've sent two online disputes almost a month ago, in which they keep sending emails requesting additional ID. I've since faxed them the required documents TWICE and they continue to keep sending me requests for ID. I called their customer service dept, which was just a JOKE. It was like I was calling Malaysia or something. The customer rep had no clue - I asked her to confirm if they rec'd the documents and all they could tell me, was that if I faxed the documents, then they were processing the request. CLUELESS. There needs to be some regulation on these type of companies who hold the keys to your credit report. Additionally, when I go online to check the status of my dispute, it shows no record.

    h234 11/21/11 12:59PM
  • INSANELY TERRIBLE COMPANY....
    just took a half hour on the phone to cancel a product I never had to begin with! (nice agent though) I signed up for free report: they told me they could not get me the Experian report and wanted me to re-enter all credit card information....I declined, emailed cancellation: but here's the deal. To cancel, if you press # for free trial cancellation, they NEVER pick up; so I called back and pressed other option, they picked up right away, but it took a HALF HOUR of nonsense to complete cancellation. WORST EXPERIENCE EVER

    maegabby 11/21/11 12:35PM
  • Trying to buy car the dealer said Ok credit score excellent then 3 days before we were to pick it up they call to say there is a fraud alert on my equifax report and I will have to remove it. I called and they ask a few questions and instead of asking my mailing address they ashed for my address I gave them my home street address they said I would have to fax copies of social security card, letter saying what I want and a bill with box number address on it. I was told it would take 4 days and its the Thursday before thanksgiving good luck no way. This sucks big time we were going to the Biltmore for Thanksgiving and take the new 2012 van with us now we will have to take our 2007 instead what a disapointment. This is a pain for me I don'tknow about anyone getting my id but it seems the only getting screwed here is me. Equifax is crap and the dealer is a inept since we could have had this done if they had not waited until 3 days before we were to pick up the van. The dealer had 5 days and they did nothing.

    dak 11/17/11 4:55PM
  • I called customer care because I couldn't get logged in, forgot the answer to th personal question about a pet. I asked to give practically all the information on my report to the lady by the name of Michele (a foreigner with heavy Asian accent) on the other end of the phone. After 5 minutes of giving her all my life information, she said she could not get into my account which I am paying $16.95 a month for. This is bogus and Equifax needs to be investigated by the Attorney General. I fear they may sell my info to somebody else, but because I cannot get into my report to see what is going on, there is nothing I can do.

    Gloria 11/14/11 10:16AM
  • I have been trying to file a dispute for 2 days now, and their website is still down. This seems to happen a lot with them. Why does this happen??

    nikkij0nes 11/9/11 11:36AM
  • For a US company, they certainly do not have English speaking agents. Their customer service is awful and they make more mistakes than the other two bureaus. they have duplicated all of my credit and have sent my rating tumbling. They will NOT fix their problem and they just hang up. The agents know that they have you and they will give derogatory comments to you the consumer, and then they say, you should have paid your bill on time, although they are the ones who are INCORRECT AND INACCURATE, but the consumer pays the price with higher interest rates, etc., someone should slap a civil suit on Equifax and have them removed as the top credit reporting agency.

    whatascam 11/9/11 10:35AM
  • i joined equifax on 7th nov 2011--they do not answer tel calls which cost 38p per minute scammers --rip off merchants

    pa 11/9/11 1:17AM
  • Very Rude! waited on hold for 1 hour and 43 minutes to talk to a manager and then got hung up on! Why cant someone do something about their horrable customer service!!

    Anonymous 11/8/11 4:41PM
  • The worst customer service experience I have every had with any company. Really negative experience with representatives who did not comprehend the simplest of things, gave mixed up directions depending on who you spoke with and were definitely not concerned about providing a solution.

    Anonymous 11/4/11 5:46PM
  • Equa fax they are not helpfull at all. I ahve see in online some one is applying bell phone on my name i am getting alert via email. I told them and that ideot customer service rep is reading to me i know everything but he does not want me to do anything.they are just useless they told me to call bell canada when i call them they said call equa fax i hope these all customer service reps die one day with some kind of deces

    Nik 10/29/11 9:34AM
  • Went through a Rapid Rescore in an attempt to get a mortgage prequal. Had one creditor pop up that was keeping my score from where it needed to be so I paid them off and got them to agree to a delete. Trans Union and Experian deleted the item within 3 days. But not Equifax, they told me that I was going to have to wait 30-45 days for the delete to process. Talked to several different reps none of whom spoke very good English but all I got was the runaround. I will probably loose the house while having to wait that long. Screw you Equifax!

    Justwantmyhouse 10/25/11 3:51PM
  • In 2005 I opted out of preapproved offers for life as the FTC prohibited the use of consumer credit header information for preapproved offers. I have a copy of my report with the promotional block. Earlier this year, I received 7 preapproved Citibank offers and tried to call Equifax. I was put on hold 45 minutes, told all representatives were busy, called on another phone got a representative within 1 minute and was put on hold until 5:00p.m. when the office close. I made a BBB complaint and Equifax told the BBB I had never asked for such a block, a block by the way that is still on Experian and TransUnion Records. I have no use for an absolute liar and if Equifax thinks I am committing slander by saying they lied, they need to sue me.
    They are sorry. By the way, I asked the lady at the call center who spoke broken English where it was located, She is not allowed to tell.

    Equifaxlies 10/24/11 8:30PM
  • trying to get a refund for over charge is like getting a bill in congress passed

    Anonymous 10/23/11 9:46AM
  • equifax is telling me that i need to verify all of my personal information by sending documents to them. Now i faxed them what they wanted and they are telling me that they dont have it!!!!!! I have tried to talk to a bunch of different people and half the time i cant even tell what they are saying!!! the worst customer service on the face of the planet. Not to mention that you have to wait on hold forever before you even get a human to talk to!

    autiger 10/19/11 9:22AM
  • Tomorrow I have waited my 30 days to have a simple comment removed from 3 of my creditors on my report. A comment that none of my creditors reported to the bureaus. Experian and TransUnion were very cooperative, friendly and easy to work with and cleared this comment from my reports quickly and easily. Equifax has dragged this out to the very last day and have been rude and unhelpful. I may lose my contract on the home I'm buying because of them!!!!!!!!!!!!!!

    Anonymous 10/13/11 12:53PM
  • Never could find a telephone number that was answered by a HUMAN

    Confused 10/10/11 11:59AM
  • My wife and I called the Equifax customer "no care" center today about a credit report that we paid for but could not access online. We basically just wanted to reset our login information. Then a lady with a thick foreign accent, kindof manly, took our call. She was very loud, fast, and pushy. My wife talked to her at first, and she began to give my wife all kinds of compliments about her that made my wife feel uncomfortable, not to mention it was very unprofessional. Then she began to ask for my wife's personal information such as her SSN and bank info. Keep in mind that we just wanted to fix our login problem, I understand that she needed to verify our identity to make sure no unauthorized people access our account, but we were not about to give her our credit card info which she asked for. I got on the phone and explained to her that we do not wish to deal with our credit card info and we just wanted to fix our login problem. She asked to speak to my wife again and began to ask her for her credit card info again. My wife had it up to that point. This lady was being suspiciously pushy and we just wanted to hang up with her at this point. So to others who are thinking about using Equifax, DON'T! Please try Experian or Trans Union and you will get better results.

    Junpachi 10/6/11 7:45PM
  • Rubbish ! Address not recognised. Experian recognised in a sec. What kind of company equifax is ? (based in India maybe ?)

    den 10/5/11 9:31AM
  • Equifax' "Identity Verification" Leaves You Potentially Open To The Identity Theft It Purports To Protect You From!

    Apparently Equifax has placed some sort of "identity verification" system with various financial institutions supposedly to protect you from identity theft yet I believe that very same system leaves its subjects MORE vulnerable to identity theft. The reason I believe this is that the questions asked involved third party family members even though the standing of the relationship between those family members has not been determined.

    Many incidences of identity theft are committed by family members so why in heaven's name would an "identity verification" involve third party family members outside of the account?!?! A proper "identity verification" should ONLY involve the parties involved in the account and NO THIRD PARTIES!

    frankz00 10/4/11 11:31AM
  • EQUIFAX SUCKS TAKE A LOOK ON GOOGLE YOUR PISSING PEOPLE OFF!!!!!!!!!!! NO ONE CAN GET A HOLD OF YOUR AGENTS!!!!!!!!THERE FORE YOUR NOT GONNA MAKE ANY MONEY YOU IDOTS!!!!!!!!!!!!!! CAUSE IM THE CONSUMER AND YOUR THE LAST PERSON IM GONNA GIVE MY MONEY TOO!!!!!SO EAT S#$T!

    DONTGIVEAS#$T! 10/3/11 10:28AM
  • I don't understand why this US company in a US bad economy is still farming this service out to another country. It is impossible to get across to foreign agents the significance regarding accuracy.

    The first letter in customer service is a "C" and it stands for "communication". That is absent here.

    W 9/28/11 4:42PM
  • You people are a freaking joke! I have disputed on-line, by mail, and by telephone and still you idiots haven't fixed anything! I stay on the phone for a life time and then you can't even speak English. Not to mention the hundreds of times you hung up on me. How many times do I have to tell you that an account isnt mine??? I even provided you with court paperwork saying it wasn't mine!!!

    halo2313 9/20/11 3:20AM
  • I placed a security freeze with Equifax a year ago. I received what I believed was a pin to lift the freeze. When I tried to submit the pin to lift the freeze this past week it did not work after several times trying. I decided to write for a replacement pin, the only information on the site was the P.O. box and what to send, it didn't say what department to make the check to and how long the turnaround was. When I went to check my banking I just found out they have charged me five timed for every attempt I made to eneter in my "pin." I can't anyone on the phone unless I buy another product. This is ridiculous!!!!

    EguifaxSucks 9/17/11 7:24PM
  • Two banks have turned down an application for a credit card and each used Equifax. I am with Experian, and my credit rating is 934 - excellent rating. I tried to get a £2 statutory credit report from Equifax, but they wanted me to call them to finish the application. After waiting for an hour on the phone, at 5p per minute, I am just about finished with them. Shame on them. Do they finish applications on the phone, in order to get more money out of you.

    So far as I am concerned, Experian are the best, and Equifax sucks.

    Trekkie 9/14/11 11:35AM
  • I held for 13 mins before a rep got on the phone only to be rude to me. She then put me back on hold and I was on hold for 38 mins and 48 seconds before someone picked up and hung up on me!!!!

    VERY.FRUSTRATED!!!

    Anonymous 9/12/11 12:16PM
  • Just complete jokers. Spent ages on the phone waiting and then get someone who can't understand English asking me stupid questions. use your common sense you muppets.

    disappointedbob 9/6/11 5:00AM
  • When completeing the Free online report you are given a confirmation number and told you can view the report online for free for the next 30 days and that you should keep the number because this will be needed to view the report again during those 30 days but NO WHERE does it allow you to input those numbers...and when you do all the information input it tells you that you have already viewed your free report for the year !!!...also when you try to download the actual report to your pc it just sends you back to original home page...it is very aggravating and I am not certain this is what the gov. had hoped for when they ordered we be permitted to obtain our report every year...it is obvious that all three of these companys are not happy giving away products they can make 20 bucks for so they only give a tease and then go in for the kill...I wish someone important would go after them and make them follow instructions...

    Toejam 9/3/11 2:43PM
  • Dreadful service. I was kept on hold in a queue for 15 minutes wirth no indication of hen the call would be answered. I was paying 5pence per minute for this. Having got through, the advisor asked me for 3 pieces of randon information. Their website information could have advised me of this in advance rather than routing through files while paying 5pence per minutes with a disinterested advisor. Dreadful. Go to any other agency but this.

    Ski Kitten 8/30/11 6:38AM
  • bombard equifax with information whenever you communicate with them. only communicate with them by mail. but send them copies of your driver's license, s/s card and utility bill. just make a hundred copies of each, then mail your request at lease four times over a span of three days. mail equifax the same request over and over.

    noone within equifax reads anything. how could they considering the amount of mail and request they get from pissed off consumers?

    it's a game. equifax gets your request and hopefully post it to your account which generates your equifax report to be mailed to you. this is why you have to include the items of i.d. mentioned above.

    once you have your first equifax generated report, get online anddispute, dispute and dispute some more. dispute with both equifax AND the company reporting. for nothing, but nothing gets changed on your dispute alone. equifax ONLY updates based on the company's information, not your dispute.

    negitive information has to come off in 7 years. inquiries come off in 2 years.

    always write to companies to have negitive information removed. blame any natural occurance you can...floods, hurricanes, earthqukes...you get the idea. because federal laws are in place demanding that your credit can not be damaged by nature !

    again, repeat mailing to the copmanies for no one reads anything all the way through. how could they? the clerk sitting there is pissed off at their job so allthey are looking for is a way to move to the next letter. give the pissant clerk a reason to help you get what you want.

    remember, it is a big game. a game of paperwork, not words over the telephone to someone who can't help you even if they wanted to. do you understand that the average life span of the folks who answer your calls in these boiler rooms is three days of employment !?! 3 f*cki*g days !!! thats how long these customer service pricks last on the job ! paperwork, paperwork, paperwork ... that's the key. and always have the last document in the mail, do not take no for an answer.

    set yourself up with copies of the docs i mentioned above. take an hour a week and mail, mail, mail.

    it works !

    beentheredonethat 8/27/11 2:29AM
  • Class Action Lawsuit?

    How many people have been effected by equifax's inaccurate reporting, unable to reach them for disputes, unable to promptly lift your credit freeze.

    Bottom line. This agency exist and impacts our daily lives from buying that car you need to get to work, from renting an apartment, buying a house or buying a new cell phone because your current one is broken.

    This agency is irresponsible, unresponsive and they should be shut down. In Fact there should be a much needed class action lawsuit that forces them to revaluate their operating procedures.

    This is a reputable agency and I don't think it should be shut down. But I do think the courts need to force them to change their operating procedures. I think they need more oversight. I also think they need to be audited.

    And I am not blowing hot air. I am seriously motivated.

    Reachability: No live phone line available or listed clearly on their website
    Cancellation: Just a bunch of run around and P.O. Boxes
    Issue Resolution: No human available to resolve this
    Friendliness: No human available to prove this
    Product Service: No human available to verify this

    Equifaxclassaction 8/25/11 7:40PM
  • 25 minutes and still on the phone waiting to get through to cancel my subscription !!!! unaceptable...

    Anonymous 8/23/11 6:33AM
  • Although I subscribe to their service I have difficulty reaching a "live" agent but am continuously advised to contact their website. There I must enter my SSAN which I do not care to do. I will be cancelling my subscription to this service in the near future because even their notifications are difficult for me to access. I have had several security breaches of identification and credit nature and I find using this service not "user friendly."

    Done 8/22/11 10:38AM
  • 8-11-11 For my state (INDIANA) and she named a few other states have to call 800-392-7816 csc credit services (affiliate) for disputes on yor equifax credit report. its just an auto mated voice that tells you to go to there website so they have no real customer service. equifax sucks

    meolord 8/11/11 1:06PM
  • Am trying to switch to ATT wireless, who only uses Equifax.
    A year ago someone charged $1500 on a credit card I had in my possession (where was Equifax then?). After that incident I placed a freeze on all my credit card accounts.
    Called from the ATT store and got a person in India, telling me he could not help as there is a charge that varies by city and state, so he directed to go online and do it.
    Online, Equifax asks for a pin? How do you get a pin if no one talks to you.
    Transunion is the best -- you answer a few questions and all is done for you, not like GREEDY Equifax!

    Pia 8/10/11 7:30PM
  • Equifax is quick to report negative information that they do not check for accuracy. This damages the consumers credit and score AND IT IS UP TO THE CONSUMER TO DISPROVE THE ACCURACY. IT IS IMPOSSIBLE TO TALK TO THE DISPUTE DEPARTMENT. EQUFAX IS IN NON-COMPLIANCE WITH THE FDCPA AND SHOULD BE CLOSED!!!!!! THEY TAKE YOUR MONEY AND GIVE ZERO FOR SERVICE.

    Anonymous 8/10/11 11:50AM
  • Received no service. Someone by the name of Maria said call back in an hour. Then she hung up. It was awful customer service. Did not even get to say a word.

    Anonymous 8/10/11 8:18AM
  • There appears to be a "technical difficulty" with the Equifax ScorePower product. You are supposed to get two free credit reports but, because of a technical difficult, you don't get any. You are, however, offered a "discounted" credit report for $10.95. If you don't know the product, you think the score watch portion is all you get and, plenty of people are not getting their two free reports and are paying for whatever reports they get. I was told the problem effects all ScorePower customers and all they have to do is call when they notice their missing report access is, indeed, missing. They, knowingly, sell a product that they admit they cannot deliver without deliberate calls from insistent customers and then, after 45 minutes on the phone say you will be "escalated to technical service". The instructions are then to call technical service in 7 to 10 days (likely, wait another 45 minutes) on the phone before you might (hopefully)* get what you paid for. I'll find out in 7 - 10 days. I'd call it shameful, but I think it is fraud --no, more than fraud- grand larceny. Beware!

    DISAPPOINTED 8/9/11 7:39PM
  • Bad customer service. Stay away from the monthly credit monitoring,....you cannot cancel this service. after 9 months of charging my credit card, I had to finally put a stop payment request with Visa. THIS COMPANY SUCKS! BE AFRAID,...BE VERY AFRAID.

    YOU HAVE BEEN WARNED.

    stan parnell 8/6/11 4:08AM
  • The Equifax is in business just to get your money. Their automatic phone system is not helping the consumer. They should be out of business. For membeship anyone can get into their Website. To Dispute any wrong information is impossible. Every company must have live person to answer call and get things resolved.If the company can not provide live support they should be out of business.

    Anonymous 7/29/11 12:44PM
  • Horrible service! Wow, I wish banks did not work with Equifax anymore!
    If i could place a sign it would say down with Equifax

    Maiher 7/29/11 12:29PM
  • Since last November, Discover reported information on my credit report that was incorrect. They reported negative information to the credit about me that was not my account. Discover has sent electronic information to Equifax twice to remove the information and this has not happened yet 8 months later. I am going to the Atty Generals office if this mistake is not resolved. My credit is suffering from their mistake. This is unacceptable,I have spent several hours trying to correct this to no avail.


    dee7 7/27/11 7:39AM
  • how is it posssible for somone, I have no idea who they are to place a freeze on my report. This freeze cost me to not be able to close a deal that is costing me thousands and you tell me it will take 3 to 5 working days.It is costing me more money tan 10,000 credit reports.

    Anonymous 7/26/11 3:45PM
  • It is almost inpossible for me to believe a company as large as you are has no better consumer protection than you have. Who is allowed to place a fruad alert on a credit report. Why is it so difficult to have it removed. I understand you need to protect the privacy of people but without the human touch it is all to no avail.

    Anonymous 7/26/11 3:36PM
  • Just an up-date on my experience calling the equifax credit freeze # 888-298-0045.I was on hold for 30 min, finally got to talk to person, explained my problem, he asked several security questions, did get a confirmation # and was told I would recieve my 10# pin in the mail in 5 to 7 working days. So far so good. We'll see in a week.

    pitbull for customer rights 7/25/11 7:52AM
  • Well I am truly horrified by what I have read about Equifax. I was watching Clark Howard and took his advice about credit freeze so I got online and proceeded to apply which all went well till the confirmation page, I couldn't get a copy and now I have no pin #. I called and got a human to talk to, she gave the 888-298-0045 # So on monday I'll be tring to get help with my pin# problem. Looks like I should take a xanax or two before calling. wish me luck!!! But beleive me if they try to give me the run around I will do everything in my power to make them sorry they messed with me.

    pitbull for customer rights 7/24/11 12:21PM
  • I have been trying to correct a mistake on my details since January this year. (2011)

    The other credit agencies have been responsive and helpful and have sorted out the problem.

    With Equifax I am in an automated letter loop which simply keeps requesting the same information but clearly no one deals with the information when I send it. It has been and continues to be impossible to reach anyone by phone.

    This is a disgraceful way to run a credit agency which causes such distress to individuals daily lives.

    maggie 7/23/11 7:03AM
  • 5 different calls. 5 different reasons as to why I can't access my report. I've faxed identity verification documents twice. No results. Called again and was told my "security freeze" (which I did not place btw) was removed. Still couldn't access my report. Called back again and was told I don't have a file because my current account lenders aren't reporting to them. I am going through a bankruptcy and now cannot verify if my accoutns are being correctly reported. Furthermore, I am going to be unable to rebuild my credit. I never had a problem with TU or Experian. I already reported them to FTC, now I may get my lawyer involved.

    grrrrr914 7/22/11 11:39AM
  • Wrote Equifax and TransUnion for my credit reports, provided identical proofs of identity. Equifax wrote me back and asked for my Driver's License and Passport. Guess what I sent them originally? You got it. They're asking for what they have. Since they sent me a form letter response, who the hell knows what they really want. Thanks for wasting my time Equifax. Would I have received better support if I had paid? Probably.

    Mailed same day. TransUnion provided my complete report in 2 weeks. Equifax took 1 month to send me a form letter asking for the info I had originally provided.

    Anonymous 7/21/11 9:30PM
  • Worst customer service. Cannot reach representative. Website is not user friendly. If they don't like what they are hearing from you they simply cut the phone line. Terrible

    Anonymous 7/21/11 10:45AM
  • Customer service is not available to 3am. I tried calling at 10 pm and was not able to reach anyone with any of the numbers provided

    Anonymous 7/19/11 7:45PM
  • Hung up on twice. Can't believe how I was treated on the phone.

    Not cool 7/18/11 11:45AM
  • I got the free Credit report with the membership fee of $14.95 plus tax per month. They already took it out of my checking account. The offer said cancel at any time, but they won't answer the phone. The recording says that their customer care center is closed. Please call back at normal business hours. I DID! THIS IS A SCAM and I am contacting the Attorney General's office and BBB- Free Credit Score my A**!

    Anonymous 7/15/11 3:57AM
  • hello

    this comment is for Equifax customer service

    hello

    I was attempting to order my credit report
    However, I received an error message from you saying my info did not match yours

    I suggest you change yours as there is nothing wrong with mine. Futhermore, I have no intention of changing anything whatsoever about mine. I have used this same info for 8-9 years

    sorry
    babaybear

    porkchop1010983 7/14/11 12:26AM
  • Never in my life will I understand why these companies even exist. Here is what I mean. They create a number that is based off of poor information. Will not update the information even when asked by a Creditor. Will not adequately explain how they arrived at the number (so that a rebuttal can be submitted) nor will they allow the consumer to contact the corporate offices easily. This magic number then is used with the utmost confidence by lenders to establish an interest rate. And again the consumer has no rights to bargain but shop it around. My advice: Stay away from the credit game; Buy what you can pay for with cash; Take charge of your finances (by the way...if you follow this formula...your credit score will be negatively affected in ways that are unexplainable. Good luck. Keep fighting for your rights and call Corporate when you get a chance and let them know what you think. Then call your Senator and the FTC and demand FACT Act reform.

    Skipy33 7/13/11 5:17PM
  • While I'm still on hold, I got booted off the website within 5 minutes, I started printing but it wouldn't print out all the information. I always save this company for last as it takes awhile to get through. But now they've kicked me off the website and I can't print my credit report. They keep telling me that the reason for me not being able to logon is that my name and address is different which is wrong, I have a new computer and by the time I "allowed" the page to load it popped up stating the window of time to use the page???? WTF, now I'm on hold so he can see what he can do. It's a tech issue because even if they are able to get me back in I don't know how to get the blockers off without giving me a security warning. This is the one file that there are several inaccuracies and I'm wanting to get them squared away... Being on hold for almost 27 minutes isn't helping.

    STILLonhold 7/13/11 7:13AM
  • I recentally requestd my free report by mail, sent all the eqired info and now its been 3 months come on what the heck is going on? U R Customer Service sucks probally becaues it is outsourced to India

    hmg 7/12/11 1:18PM
  • I HAVE BEEN CHARGED FOR MONTHS FOR EQUIFAX OF WHICH I DO NOT BELONG. I WANT A CREDIT FOR EVERY MONTH YOU CHARGED ME $14.95. IF THIS IS NOT DONE IMMEDIATELY, I WILL REPORT YOU TO THE BBB AND OTHER AGENCIES.

    YOU ARE USING MY BANK NUMBER TO DEBIT MY ACCOUNT WHICH, OF COURSE YOU MUST KNOW IS ILLEGAL!!!!

    I EXPECT AN IMMEDIATE RESPONSE TO THIS EMAIL!!!!!!!!!!!!!

    Anonymous 7/10/11 11:03AM
  • I would like to say Equifax is not doing there job. I will not go into detailed, but will so that when a person has documentation that states its clear they sould verify the information and if it states its clear from the company they should do so immediately. Equifax states that it will take up to 30 days when I know when you are in front of a computer you can do what ever your pass-word/ supervisor gives you authorization to go into what scream they allow you to do into. It does not take 30days to update a file. Please. This is one company that the GOVERNMENT NEEDS TO TAKE OVER

    TRUTH 7/8/11 9:40AM
  • This is the worst credit reporting agency and should be investigated. They are very hard to contact and are not very helpful when you get to them. They try to sell you a 3-in-1 credit report for $99.00 when all I wanted was my free Florida annual credit report from Equi-fax.

    demarree1 7/1/11 8:32AM
  • hello

    this comment is for equifax customer service

    I was attempting to order my equifax credit report

    However, you said my password did not match yours and I needed to go back and change mine. I think perhaps you better change yours as I have used these for 7-8 years and have no intention of changing any part of it whatsoever merely to give you the PRIVILEGE of allowing helping me in any way. There are other ways I can get my credit reports from more ethical and honest companies

    thought you probably needed to hear this

    regards

    babybear

    porkchop1010982 6/27/11 11:18PM
  • I has security freeze on my credit with your company, mistake #1. I have never recieved this 10 digit number that I apparently need to do anything with the freeze. i can not reach anyone by phone. I have yet to get a return email. and now I await a response to the snail mail I sent regarding this matter. i want all freezes permanently stopped. The less I have to deal with Equifax the better.

    Leggypeggy 6/26/11 8:05PM
  • the phone number listed to call on a credit denial letter which entitles a person a free credit report will only allow u to purchase a report not receive a free report. Then it directs you to equifax website which then wont allow to view your report lol sort of.
    And if thats not frustrating enough they then direct you back to the original phone number listed on the initial letter. In other words Equifax doesnt want to spend one minute speaking to individuals in reguard to their credit. Ninety nine percent of there generated income comes from selling our personal information to companies not from individuals getting there own information. To all the lawyers out there wake up. This is the next HUGE class action law suit. This information is not i repeat their information in the first place it is the consumers information which should be accessed by the consumer not sold and profited by. Trans Union & Experian are no different so lets do something about this. I know I am rambling at this point but any successful aggressive attorneys out there contact me by email thanks chckhill@gmail.com. This is ridiculous.

    Chill 6/24/11 7:32PM
  • When you dispute a entry on your credit record and they are suppose to investigate they do no such thing they only contact the reporting agency and take their word for whats on your report right or wrong and do not make any effort to find out if information is correct.

    wgri1050 6/21/11 6:38AM
  • I spent hours talking to India employees about trying to get a resolution corrected on Equifax. They spend more time telemarketing than they do providing any type of professional service.

    RnR 6/19/11 7:17PM
  • Me and my wife tried to refinance our house at a lower rate , should be simple equifax has put my fico score out at 27 points lower than the other 2 credit reporting agency. so we will put it in her name only .why is it so much lower???should be higher equifax has hurt my personal life by this ..

    EWZG 6/15/11 2:42PM
  • I have been trying for a month now to update my Equifax records (my SSN wasn't linked to my account). I have spent more than 35 days, FAX'd the information twice and even mailed the information in THEIR own self-addressed envelope only to be told again for the 3rd time by a supervisor that they don't have it anywhere in their system.

    Absolutely the worst customer service resolution I have have ever experienced! You would think they would have a special line for out of the ordinary issues like this one so that you don't just get the same runaround again and again.

    studntnc 6/15/11 10:57AM
  • When ordering the free 3 credit reports I receieved Experian and Trans Union in 3 days it is now 1 month and like usually NEVER do I get Experian. Why are they allowed to get away with this?

    Anonymous 6/7/11 6:04AM
  • Its beyond belief that these companies are allowed to hide their customer service telephone numbers. I went to their website and it said its on your credit report dispute. I looked at the credit report dispute and no telephone was listed.

    I got the correct number only throught his website. I wasted 30 minutes to get a number that should be provided both on-line, and on the reports I paid for.

    Harvard3 6/3/11 1:01PM
  • YOUR COMPANY HOLDS AND USES INACCURATE INFORMATION ON PEOPLE AND WHEN I WENT TO RESOLVE THE PROBLEM ALL I GOT WAS THE RUN AROUND, IN OTHER WORDS YOUR CUSTOMER SEVICE SUCKS!!!!!!!!!

    Anonymous 5/26/11 7:30AM
  • I tried to call a live rep, but upon repeating my SS number to her ("You only gave me 8 digits, I need a 9 digit number"), which I did so louder so that she could hear me, she replied with "Thank you for only saying it louder so that I don't require a hearing aid to hear you." I need to fix some errors on my credit report, and they won't let me online or through the automated system.

    Aishokuareno 5/25/11 1:01PM
  • Worst customer service ever. They wouldn't let me order a credit report online after I placed a fraud alert on my account so I called customer service. Still haven't ordered it. The automated system takes you around in circles. Didn't recognize my information and wouldn't allow to order my report or actually talk to someone. I called transunion and ordered my report in about 2 minutes.

    Anonymous 5/18/11 12:29PM
  • 2 years ago I had a letter sent to the 3 bureaus to have an incorrect collection removed. Transunion and Experian removed it within days. Equifax still has it on there. I only found out because I was denied a credit card all because of bad information showing I owe $70 that I do not owe. I called Equifax and could never get through to anyone, so I used the address online for disputes and mailed the letter in. I also filed an online dispute, which was declined for no reason. The only response I got from my letter was a form letter saying I already received my free credit report. Totally irrelevant! Well today I used Google and got this number: 800-846-5279 and was connected to an actual person. She gave me the fax number 888.826.0573 for disputes. We'll see if this works! They are seriously messing with my life!!

    caseymg 5/18/11 7:27AM
  • I have found Equifax very frustrating and non-customer friendly. The only problem with saying "don't deal with them" is that if you apply for credit, they may go to Equifax for your credit report. It happened to me (and I was denied) which is why I have to deal with them so that they will have correct, complete info.

    Catlady 5/12/11 2:37PM
  • I ordered a report online and received an error message. I then ordered my free credit report from Equifax over the phone and it was confirmed that all three credit reports would be mailed to me at my address. I entered all info once and stated that I wanted all 3 credit reports sent during the call. The other two reports came but Equifax failed to comply with the law by never sending the report.

    dan1e6 5/1/11 4:38PM
  • hello

    this message is for Equifax customer service

    I was attempting to order a free credit report. However, I got only error messages from you saying my password did not match the ones you have on file. I suggest you change the ones on file.. There is nothing wrong with mine and I have used this same one for 7-8 years. I have no intention of changing anything about it whatsoever. So, I will get a credit report elsewhere. There are other ways to get credit reports as I am sure you are aware of. just look at the internet.

    Sorry for such an honnest comment. But, I think you were probably long overdue for one.


    regards
    babybear

    porkchop1010983 4/30/11 7:24PM
  • Equifax credit check can’t find my whereabouts, even though I have lived in the same address for over a decade and many bills come through to my door without any problems whatsoever.
    I find this disturbing and I have also carried out a personal credit check and found everything to be in order.
    This company mistake is preventing me from making a living as I am unable to have a mobile contract (I depend on this to get contacts and therefore commission). I have been constantly denied for credit without any apparent reason.
    Maybe they should be sued for enormous financial loss, embarrassment and bad reputation imposed on my personal life. Above all this I have also grounds to believe that I have been discriminated against.
    I can only say that Equifax and all the companies who use them are being unethical and unprofessional for allowing such a thing to happen.

    Enough is enough... 4/27/11 4:19AM
  • I was recently denied credit because some personal information was not accurate on Equifax. The other two places had it right, but I guess Equifax is the big bully all companies go by. So, I called the # the denying co. gave me. It's an automated service, no live person. They say to go online to view your report. Go there, fill out info only to be told they cannot provide me with the report at this time, and to call the same #. I know I'm entitled to a FREE report every year if I had just been denied. So, I go through the process of paying for one - $10+ and $7+ more for the credit score. I then decide to get the other two reports, and try online at annualcreditreport.com and guess what??? I got the Equifax to go through for free -- only I have to mail the request. But I didn't have to pay for it after all!!!! AARRGGGG!!! Thieves and bullies! Of course, there's no one to call to complain or ask for a refund.

    EquifaxSucks 4/24/11 9:03AM
  • very useless.. have to pay to be heard. to have issues that are used against me that are not mine taken off...unbelievable!!!!

    chapmanka 4/21/11 9:00AM
  • utterly bureaucratic and useless. Obviously think they have the upper hand in every customer dealing.
    i have a great credit rating and still cant get decent service.

    Frustrated 4/19/11 6:41AM
  • I just spent about an hour trying to remove my credit block with EQUIFAX. I feel like a two pound bird that just layed a fifty pound egg, WOW#####**&#@??? Who ever is running that company must be in the government. I finally got someone on the phone,from who knows what country, OUCH!!! that was like a eighty pound egg with nails sticking out of it dipped in mustard gas.Dealing with these people makes waterboarding feel like a pleasure.

    sore rear 4/13/11 11:54AM
  • i think the company is unprofessional and should not be used in credit history or reporting. my credit score was about 100pts less than the others, i got no help with my dispute claims. i was given a bogus number and was told that i would received information via mail. I haven't received anything yet. I was unable to retrieve information via e-mail. It's been 3months and i have been unable to reach them.

    Lucy 4/11/11 11:07AM
  • Equifax sucks!!!
    Get charged monthly and still have to pay for a credit score.
    Trying to "talk" to someone is virtually impossible.
    Luckily I have good credit score I feel for someone trying to resolve a dispute

    grmiii 4/7/11 8:34AM
  • Equifax is the only bureau to drop my score 22 points over a year. My financial picture is excellent and there is no explanation for a credit score under 700, making it harder to re-fi my home.

    Frustrated 4/5/11 9:53AM
  • Disgusted in there non existent customer service....YUK

    Anonymous 3/29/11 5:34PM
  • I am considering getting a car loan, so I went to freecreditreports.com to find out my credit score. Was disappointed to learn that you have to pay for that piece of information, but clicked on the link to buy from Equifax, because it was the cheapest option. The advertised price was $7.95.

    The link took me to a purchase page where I entered my cc info. I was then taken to a confirmation page, where I received a receipt for $15.95. Equifax had overcharged me! When I clicked on the "view my product" link, I was taken to the Equifax home page. There I was asked to login to view my credit score, but because I was never asked to register, I didn't have a username and password. The "register now" button took me to another purchase page where I would have had to pay again for my credit score.

    That was almost a month ago. Since then, I have submitted three online customer service requests and spoken with one live person, and I still can't log on to their stupid website, and no matter how much I beg, no one will tell me my credit score!!! The only option left is to dispute the charge on my credit card and purchase from someone else.

    My experience with Equifax has easily been the worst customer experience of my life.

    MMW 3/28/11 9:20AM
  • I am a landlord. My wife is a real estate broker for Coldwell Banker. We own a rental property available for rent. We have a prospective tenant. We are doing a credit report on this person to see if we think he can pay the rent. Coldwell obtained a credit report on the tenant and gave it to me. The report is almost unintelligible. We have no idea from the report if the tenant is a good risk or not. I called Equifax at 800-685-5000. After listening to prompts for 10 minutes, I finally got a live person after another 15 minutes who was totally not helpful and gave me a second number of 888-202-4025. Talked to a representative who would not discuss the report with me. He said Coldwell should have discussed the report with me. Coldwell said they were not qualified to discuss the report. The tenant paid $35 for a unusual report. I do not know how Equifax can stay in business.

    Cliff Jernigan 3/14/11 12:07PM
  • Equifax playing hard ball because they know that lenders and merchant based the borrowers credit score and report with Equifax first. It's frustrating dealing with them. They have been investigating my dispute for over 35 days. Unfortunately they never did anything but to removed their own statement "under investigation" from your credit report. That's about it. So you have to re-dispute the errors again and again and again. These people works for Equifax are intentionally causing a lot of people misery.
    Well misery loves company, therefore why not make us miserable too like them. They should all just quit if they hate working for Equifax.

    Frustrated 3/11/11 12:49PM
  • I called them today to check on a dispute that has been going on for over 2 months. The lady that answered the phone was rude and she hung up on me. She told me that they were experienced techical difficulties and instantly disconnected the call. I didn't get a chance to state my name or reason for calling

    notsostiff 3/10/11 8:19AM
  • I called them and a woman answered. I asked her for a spanish speaking person to help me with my situation and she said we don't have anyone who speaks spanish. Then I told her, you can help me with my situation. She was rude to me. Apparently she did not understand me and put me on hold for 2 to 5 minutes. After that she hung up on me. You call that service! I'm disappointed. Equifax is in Atlanta, Ga and they don't have a single person who can speak Spanish.

    Anonymous 3/8/11 8:07AM
  • Received "free" report on-line. I needed the score so called to order one (I had to call as there was NO link for the $7.95 option). After giving my CC# I was transfered and then disconnected. This was an automated phone system; no humans to talk to. I called back and talked to a rep who said he saw no record of my transaction and I wouldn't be charged. Within the hour, the charge appeared on my account (I checked on-line). It was a PENDING charge. I called back and was assured I was NOT charged. They checked by NAME, SS# and CC#.
    Today, the charge has moved from PENDING to POSTED.
    I guess I'll call back and spend another hour trying to convince someone at Equifax they made a mistake.
    Do yourself a favor and go with Experian. It took all of 30 seconds and I received my score on-line.

    Frustrated 3/4/11 7:15AM
  • wow WOULD YOU BELIVE WE CALL EQUIFAX 8 TIMES AND GOT HANG-UP ON 7 TIMES BECAUSE WE ASKED FOR A SUPERVISOR, CUSTOMER REPRESENTIVE WHO'S NAME IS ALLEY, WITH PHILLIPINO ACCENT WAS THE WHO KEPT HANGING UP, WE WILL FILE A FORMAL COMPLAINT BUT IF YOU DON'T HAVE TO CALL EQUIFAX DONT THE ARE HORRIBLE TO DEAL WITH

    TONYSHA 3/3/11 4:05PM
  • My wife and I called the Equifax customer "no care" center today about a credit report that we paid for but could not access online. We basically just wanted to reset our login information. Then a lady with a thick foreign accent, kindof manly, took our call. She was very loud, fast, and pushy. My wife talked to her at first, and she began to give my wife all kinds of compliments about her that made my wife feel uncomfortable, not to mention it was very unprofessional. Then she began to ask for my wife's personal information such as her SSN and bank info. Keep in mind that we just wanted to fix our login problem, I understand that she needed to verify our identity to make sure no unauthorized people access our account, but we were not about to give her our credit card info which she asked for. I got on the phone and explained to her that we do not wish to deal with our credit card info and we just wanted to fix our login problem. She asked to speak to my wife again and began to ask her for her credit card info again. My wife had it up to that point. This lady was being suspiciously pushy and we just wanted to hang up with her at this point. So to others who are thinking about using Equifax, DON'T! Please try Experian or Trans Union and you will get better results.

    Junpachi 2/26/11 1:38PM
  • I am trying to release a freeze on my credit report and cannot seem to get anyone who will unfreeze it. Since I (I am at fault here) do not have a code number, I am giving everything from my security code on a credit card, to addresses that I had for the last 69 years and I was a child--None of these addresses are acceptable, and even when I tell them the balance on the credit card, the balance on the mortgage payment, current address...nothing is satisfactory. Heavy accent, request to talk to a supervisor denied. 2/18.2011

    arlenesche 2/18/11 2:41PM
  • I needed to place security freeze on my credit reports. Had no problem with Experian and Trans Union. Took less than 5 minutes. Equifax took me over an hour talking to 3 different departments, pushed me to buy a membership than charged me when my state has no fee for freeze. They now say I have to wait for credit card statement which will come ina month and mail copy to them to get refund. Requested several times for the survey so I could complain and all they kept doing was transferring me to another agent. What a scam!

    Anonymous 2/16/11 3:37PM
  • I have been a paid member of Equifax for years now. NO LONGER AS OF TODAY. ive noticed over the past year there website has gotten slower and slower, often , timing out with error messages, "sorry the site is temporarily down due to heavy traffic"..Im sick of paying for a service i cannot use. I literally have to spend about 15 minutes WAITING for it to log me in and im on a T1 connection!!!!It will not allow me to dispute my file, i keep getting "Due to a temporary error the request could not be serviced.


    The problem could be because:

    * The server is busy.
    * The server is temporarily unavailable. "

    I called to complaint and cancel and of course i speak to an indian guy who just wants to keep up-sale me on other products..I had to, after about 10 minutes, DEMAND he cancel my membership. As well, when i first called, an automated recording came on and ask "at the end of this call, we would love to receive feedback, press 2 if you would like to be taken to a survey after this call"..of course after i spoke to the guy, he hung up and low and behold, "SILENCE" i waited 3 minutes and no survey ever came on. So im assuming they have to survey rigged so that if the Rep felt you were satisfied, then yea, you would get connected to a survey, if the rep felt you were not satisfied, NO SURVEY!!!..It's a damn shame number one that we have to PAY money to view our credit reports and scores, it is something else when we pay and do not get the service we are entitled to..PEOPLE SAVE YOUR MONEY, im telling you it is NOT worth the hassle.

    brb28054 2/5/11 10:37AM
  • I am literally stunned by how poorly i was treated. I am a call center rep, and i would've been fired if my superiors heard this call. After over 40 minutes on hold, i finally got through to a rep. she did not give her name and her accent was so thick that i could not understand her clearly. I explained to her very politely that i was having trouble understanding her and would like either a different agent or a supervisor, to which she responded that i should use the online or automated services. I said i was not comfortable with either options, and would continue to hold if necessary. She refused and told me, in a very rude tone that a supervisor was not 'necessary' here. I told her that it was not her place to tell me what was necessary. Again she refused and said i should give her a contact phone number. I was starting to say again that i would prefer to continue to hold, but mid sentence and without a word of warning or apology for the delay, she cut me off with the hold equivalent of hanging up. I was still speaking and suddenly there was music. 20 more minutes passed. She picked up again and said high call volume made no supervisor available and something else i couldn't understand, but in a rude and belligerent tone. then i was on hold again. 15-20 minutes later, without warning, i was disconnected. No explanation or apology of any kind, automated or otherwise, just disconnected. So, almost 90 minutes on the phone, about 85 minutes of which was hold music, only to be hung up on while still on hold! The most unprofessional and rude treatment i've ever received.

    inshock79 2/2/11 12:28PM
  • this is ridiculous!!! I have been trying to reach on of these 3 offices with any assistance.

    sherry 1/26/11 2:59PM
  • I found only one working telephone number for Equifax: 888-298-0045. All the rest are bogus, voice-mail-jail, dead-end recordings.

    I, too, got the run-around from the worthless predators who work at Equifax: I went online for my free report, spent 2 hours filing out their forms, only to be told my report was not available online and I had to mail an application form, with two forms of ID, to their Atlanta office. What I received was another snotty form letter telling me I had to send money, since I had already accessed my one free report online.

    I called all the fake phone numbers and received the same recordings. Only the number above answered, and it was answered by someone overseas with a heavy accent, named Chloe (pronounced "klo'-ee").

    She admitted to problems with their online request form. She took my information and promised my report would be received within 7-10 days.

    If you cannot reach these spineless parasites, by all means go to your bank and reverse the charges ASAP, since you did not receive what you paid for!

    And if they should call you on the chargeback, great; now, you've finally got their attention!

    equifax-victim 1/19/11 1:30PM
  • the customer care manager is rude so was the rest of the representives

    grrrr 1/18/11 12:37PM
  • i paid for my score! within seconds $15.95 was taken out of my checking account... and with in seconds i clicked on view product... i got this notice stating i could not view online and to call a number that was only a recording that was extremely long and had no i mean NO information on how to view what i paid for! WTF!!! now i have been on hold for 30 min... this is crap!

    Anonymous 1/13/11 4:17PM
  • EQUIFAX DELETED A GOOD PAYING ACCOUNT IN ERROR AND IS NOW TELLING ME THEY CANT FIX IT...RIIIIIIDICULOUS.ASKED FOR A SUPERVISOR TOLD ME SUPERVSOR ON CALL, ADVISE WILL HOLD AS LONG AS IT TAKES,AGENT STILL TRYING TO GET RID OF ME,I REFUSED TO HANG UP. now u wonder Y u get turned down for credit,,,SMDH.

    Anonymous 1/12/11 11:43AM
  • Horrible web site and contact info is buried somewhere. POS!

    Dan 1/6/11 2:02PM
  • Just called them regarding a credit card of mine being "compromised"; meaning some jerk
    buying my CC# and buying crap and having it overnighted to CA. Anyhow, just wanted to put a fraud alert and called Equifax. Well, sat thru a stupid sales pitch "for $14.95 a month I can be alerted" blah, blah, with a guy who speaks poor English.

    Why is a credit bureau allowed to do this?
    Their job is to report and hopefully fix
    credit issues. All I need is another fee for something that just confuses what is already confusing.

    rgnchris 1/6/11 9:22AM
  • I recently was denied a credit card application with Amazon because Equifax reported I have a current tax lien against me. The tax lien was filed in error 18 months ago and was corrected within 2 weeks and was removed. No other credit reporting agency shows this lien. Still waiting after 20 days for Equifax to resolve this. Interesting that it was easier to get the state tax commission to correct the error than for equifax to note that it was removed 18 months ago. I find it humorous in trying to get resolution on this, for a fee, Equifax offers to send me my credit score. When they have this claring error and show my employer as one I haven't worked for in 8.5 years, why would I consider their credit score remotely accurate.

    wvlivingston 12/25/10 9:59AM
  • Equifax keeps charging my credit card even though I cancelled my account with them months ago. I will never buy anything from them...they are just really bad at what they do.

    Equifaxsux 12/19/10 10:50PM
  • If u have Problems With any Credit Bureaus Contact BBB,Atty Gen.,or/and Federal Trade Commission-Feds the More we Complain the More there will wakeup n Listen!! Good Luck Credit is Important!!

    Anonymous 12/17/10 2:00AM
  • Equifax sucks - totally useless - just passes the buck!!

    Anonymous 12/10/10 4:39PM
  • Terrible Customer Service

    Grandell 12/1/10 3:34PM
  • Absolutely terrible customer service. No live person to talk with

    Anonymous 11/27/10 5:15PM
  • Nothing new here. Super gauntlet of number presses and wanting to strangle the robot voice on the other end of the line. I entered my information waiting for an opportunity to talk to a live human and somehow ended up ordering a 7+ dollar credit report. Totally absurd.

    Anonymous 11/25/10 1:51PM
  • I have been trying to reach an equifax representative about my dispute information, once I press number 1 to speak to someone in dispute I get disconnected, THREE times this has happened, so I go on-line and start another dispute, while disputing the items, I go press to dispute an item and receive the message basically telling me they are unable to process my dispute, so I try to log on again, this time I get a 4 question proving who I am 1st question: In 2006 I opened a mortgage with what company,I never had a mortgage so I select none, #2 how much, ans: none, question 3 my middle name I enter the correct name, number 4 where was my social security entered, I again entered the correct answer, get told that the information do not match HELLO are these guys serious I enter all correct information yet they tell me its not accurate, no one answers for me to speak to them, and then on top of all this strangers have more access to my personal information then I do, and can add things they want to add and change what they want to change, and I can't even view or get a copy of my own credit report. If all my answers were incorrect then I wish one of the slow representatives will tell me the correct answers, so I can know. What makes this so strange is that when I first started to dispute I pressed mortgages and the message says you have no mortgages on your credit file.But yet they tell me I am wrong, because of their stupidness.

    Extrmlyblessed 11/12/10 5:51PM
  • very poor dispute service -- very , very slow and inaccurate, thus requiring commmunication again to clear up items, then time runs out & must pay additional fees ! Wow !

    EquifaxNotRecommended 11/12/10 2:45PM
  • Equifax online service is just another one of those services that you pay for a basic plan but for a real benefit you must upgrade.And the customer service must higher only people that dont speak english fluently.......A SCAM...

    Anonymous 11/1/10 4:58AM
  • this company is easily the WORST of the big 3

    kjm 10/25/10 10:55AM
  • I was unable to have my questions answered, there was a complete lack of communication between the agent. I asked for a supervisor. I waited 30 min. for a a supervisor. The supervisor said It was a blind transfer and I had to regive all my information. I dealt with the Equifax for over an hour.

    Anonymous 10/21/10 12:56PM
  • I can't believe that in this era, where credit is so important, that a company like equifax is aloud to operate the way it does. Poor service being the small defect in the company, they simply cannot do the task of collecting data and providing a report to there members that pay them quite a fair amount of money.
    I am one of the lucky ones there error just shows creditors i have no credit or credit score, they show on a different persons credit, LOL sucks to be them :).
    The best part is even though i have brought this to there attn: they have no desire to look into it further.
    Warning equifax may make someone eles credit your problem.
    Congats Equfax for finding a new way to get paid for doing nothing.

    Robert 10/20/10 11:58AM
  • I had to take a bankruptcy in 2006 due medical bills due to cancer and treatment. I am fine now, but Equifax is the ONLY credit agency that has wrong info. It is illegal to have current transactions on discharged bankruptcy other than the last date reported at the time of bankruptcy. I put in a dispute with Equifax & they just made it current. It doesn't take a lot of brain power to look in public records to verify. My credit rating is excellent now, but still they keep updating that bankrupted account to read date of activity 10/2010 and that is WRONG. I cannot get a person and the emails to the CEO are bouncing back. I will write him directly if necessary, but I may have to take out a suit against them due to the fact that no one seems to use their heads.

    Anonymous 10/11/10 11:06AM
  • All 3 credit bureaus make it ridiculously difficult to speak with a live person, let alone clear up any issues with your credit, it is not right at all. Shouldn't they be ready to jump out of their chairs to assist us? This is our CREDIT we're talking about here; it impacts- and sometimes screws- our lives in a major way. 'They' need to improve this ASAP, and by ASAP I do mean as of 4 years ago. It's pure nonsense.

    Anonymous 10/7/10 1:26AM
  • these ppl are extremely rude and disrespectful, like really? wtf? i asked to speak to a manager and this rude lady decided to ask me why?? and then forwarded me to a customer service agent! wow..

    niAl 10/4/10 7:10AM
  • I sympathize with all the negative comments here about Equifax. They are truly the WORST credit bureau. I have an item that I simply want the 'dispute' comment removed. The account in which it is attached to is not in dispute. I have verified it with the creditor. Experian and Trans Union updated my reports appropriately. Equifax did not. I have had rude individuals whom I cannot understand, hang up on me. Very frustrating. I have reported Equifax to the BBB and FTC!

    dawnnpg 10/3/10 7:48PM
  • Why has the Equifax site been down for 24 hours? Did they get hacked???

    Anonymous 9/28/10 8:14PM
  • It has taken them more than 2 months to clean up a rediculous $12.49 balance from my report, even though Experian and Transunion had it off within days. Now, they report something that show no information from the creditor. No name, no address, no phone number. It shouldn't be legal to to abuse a persons credit without even letting them know what that hell for what they are responsible. Do they not even require companies claiming a balance to identify themselves? Aren't the fraud implications obvious? Next stop the FTC!

    Maverick3206 9/28/10 3:02PM
  • Why can't you hire more operators? I called and never could get a operator. You also have too many things on the recordings. By the time they get to the end of the recording I forget what all they say. It is very annoying to get all the recordings and never the one you want.
















    Anonymous 9/24/10 11:40AM
  • This Equifax business is a joke! They have falsified credit information and payments to my loan company and now I cannot receive anymore student loans because they've screwed up massively! Thank you so much Equifax for being royal screw ups and are now able to ruin my life because you can't keep your sh@* together! The rep I spoke to didn't even give a damn because they are stationed in the Phillipines, India or wherever the hell they are from and provided me with very little useful information! She just said "Equifax is not at fault sir, you will receive written confirmation in 7 business days"

    Chandice 9/9/10 11:10AM
  • Everyone on this forum, whose had troube with Equifax should report them to the BBB. They have the worst customer servicer ever! Experian was far more helpful and friendly and almost a pleasure to deal with. There's no reason Equifax can't hanle their customer service as well as Experian. Equifax has us at their mercy and they know it. It's not like they are going to lose business by treating the public horribly.

    Anonymous 9/9/10 9:44AM
  • Inconsistent information, lacking problem solving skills.

    I've called numerous times, and each time I am told to a different fax number to sent my information too. Also, the representative cannot explain why previous fax numbers where suggested.

    Anonymous 8/26/10 9:01AM
  • Equifax is stupid. They merged my credit report, with other person with similar name, I called and had to identify my self, the rep. Told me i was not the person i was calling about. Banks need to stop checking credit through Equifax please. The government needs to shut down this scam of a company, that should fix millions of people's problems.

    DasBeste 8/25/10 9:41AM
  • I had alot of corrections that was suppose to have been corrected, also identy theft.
    They emailed the corrections and my hard drive crashed before I could run a copy. I called equifax and the lady called me a liar that the corrections was never emailed to me. They are horrible people to do business with. It's like they are always right and the consumer is wrong.

    martha 8/25/10 8:53AM
  • I have gone around and around with Equifax regarding inaccurate information. I disputed an item, telling them it was paid. I'm thinking okay now I have to wait 30 days for them to investigate right? Wrong, 3 days later the informatin was changed to reflect the item was paid....BUT they had a pay date of the exact date I called in (which was wrong, the item was paid back in 2008). They NEVER did any investigation and FALSIFIED information on my report.

    When I called back in to tell them this the man got so nasty that I told him they falsified information, it's illegal and I am recording our conversation. He flat out told me he can not talk to me if I am recording the conversation (oh, but wait, they can record?) And he hung up on me.

    I followed some legal advice and sent all my disputes in writing, certified mail, to the PO box Equifax lists as the mail in dispute address. GUESS WHAT??? The letter is sitting at the Post Office after 3 days. NOBODY has picked up their mail I tracked down the phone number to the EXECUTIVE OFFICES of Equifax, here you go folks 404-885-8000. YES, it's real and YES a real English speaking Operator answers the phone. I have left a message for a lady named Tamika who states she is the Executive Head of Customer Operations/Relations so let's see if I get a call back.

    Bottom line - we need to bombard the headquarters/executive offices with our calls and complaints - maybe they will get sick of us and do something about their terrible service.

    blukitty61 8/25/10 7:17AM
  • I JUST CALLED EQUIFAX AGAIN AND HAD TO IDNENIFY MY SELF, THE REP. TOLD ME I WAS NOT THE PERSON I WAS CALLING ABOUT. THE REP. WAS VERY RUDE AND HELD THE PHONE AS IF HE WAS NOT ON THE LINE. THE REPS. NAME IS
    JACK DAWSON # SXK49 . I TOLD HIM ALL MY PERSONALS JUST FOR HIM TO TELL ME I WAS NOT THAT PERSON AND HE COULD NOT HELP ME. HE ARGUED WITH ME AND TOLD ME TO CALL THE BBB BUT HE COULD NOT HELP ME.
    EQUIFAX IS A RIPOFF DO NOT USE THEM AT ALL AND PLEASE SPREAD THE WORD.

    MAD MOM 8/19/10 6:08PM
  • 3 WEEKS AGO I DISPUTED AN ISSUE ON MY REPORT.
    HOWEVER, ITS STILL ON MY REPORT.
    I CALLED EQUIFAX TO SPEAK TO A LIVE REP. AND WAS ON HOLD FOR 22 MIN. SHE DID NOT SPEAK CLEARLY OR WITH GOOD ENGLISH, THIS REP. WANTED TO TRANSFER ME TO SOMEONE ELSE WHO COULD UNDERSTAND MY REQUEST. I HELP ON 8 MIN. FOR THIS CALL. WHEN I GOT THE NEW REP. AND EXPLAINED MY CONCERNS, SHE GAME ME SOME INSTRUCTIONS TO FOLLOW ON HOW TO DISPUTE AND VIEW MY REPORT ONLINE. MY ISSUE WAS NOT RESOLVED. EQUIFAX SUCKS!!!

    MAD MOM 8/19/10 5:30PM
  • why are these people allowed to make a profit off of our credit reports I can't talk to anyone about my credit and even if some of you know how shouldn't this be common infomation credit places should be in every city with very small fees for use no more than five dollars for total report and score and this scoring seem to be so that banks can charge large fees they can't tell if you will not pay your bills because you may have by their rules to much debit

    Bob 8/19/10 8:37AM
  • Worst customer service...on hold 20 minutes...rude agent...and never got satisfaction. She would not let me speak to a customer service supervisor and then hung up on me. Charged for credit score and never received it.

    annoyed 8/18/10 5:26PM
  • Equifax is stupid. They messed up my credit report. I'm 18 and I shouldn't have a history instead, they used my brother's history and made it mines (serious delinquencies). Banks need to stop checking credit through Equifax please. The government needs to shut down this scam of a company, that should fix millions of people's problems.

    Anonymous 8/18/10 2:02PM
  • I signed up and paid for the service to make sure my credit was good. I needed to make a small change to my report and ask question, and it is IMPOSSIBLE to talk to a real person at that company.

    Ihateequifax 8/18/10 10:42AM
  • HORRIBLE!!!!
    REQUESTED A CREDIT REPORT RECEIVED NOTHING,THEY REQUESTED COPIES OF MY SS ID ETC. STILL HAVENT RECIEVED ANYTHING ONLY ANOTHER LETTER REQUESTING THE SAME DOCUMENTS I ALREADY HAD SENT!,ON TOP OF THAT I CANT ACCESS MY REPORT AND MY IDENTITY HAS BEEN STOLEN!!

    UPSET 8/18/10 9:09AM
  • Customer care doesn't. Never answered the calls.

    Anonymous 8/16/10 12:23PM
  • I had occassion to call Equifax today with a simple question.

    I had to listen to ENDLESS automated phone robots.
    I could not interrupt it; I asked for "agent" without success.
    I tried several different numbers.
    The robots all apologized & reminded me that my call is "important to us" . . . . BS!!!

    I am 67 years old & this is the WORST phone experience I have EVER had . . . EVER !!

    I also tried the number listed on my security freeze confirmation which I printed from your web site.
    The number was 800-685-1111.
    No one answers; I was on hold for over 30 minutes.

    If I never have to deal with you people again, it will be too soon !

    Anonymous 8/16/10 8:41AM
  • Signed me up on their site with promise of free 3 in 1 with a code. Took the code as valid at equifax.com and then after taking all of my info and drilling me on personal questions it finished the order and then locked without providing service. Customer service on the phone accused me of using a fraudulent code and refused to escalate my call or provide any contact information for corporate or legal. The guy barely spoke Rnglish and was amazingly rude. I filed a BBB complaint.

    unhappy 8/13/10 10:53AM
  • Horrible service. The representative who helped me barely spoke english which made me REAL comfortable giving her my SSN #. I asked her for her name and she didn't even understand what I was asking.

    Anonymous 8/13/10 9:50AM
  • The absolute worst encounter ever. Questioned me to death and said it was for security reasons. Asked for my ss#, told me I did not live where I stated I lived. This lady was rude and after I told her I no longer wanted equifax service, she continued to push, I told her I did not want the service at all, then she stated don't you want to know what your true credit is? I told her no, not if it has to be like this. I had no problem with the others transunion or experian they gave excellent service. And I did not have look up numbers for them.

    Anonymous 8/6/10 10:37AM
  • Equifax sucks. I tried to get online with them to get a free credit report and I thought I was being interrigated by the freaking gustapo. I gave them all my personal informatio, and I still could not get my "free" credit report. They must be a bunch of bozos at Equifax. How in the name of good business is this company still in business? I wonder if the FTC knows about all the b.s. that Equifax is coming up with to deter people from getting their free credit report. I am calling my attorney tomorrow. This is absolute b.s.. No wonder they have so many complaints.

    stoney 8/5/10 7:45PM
  • They never bother to respond to my inquiries so they are pretty much violating my civil rights on a regular basis, preventing me from living life, renting a home due to false information which cannot be changed.

    JJJJ 8/3/10 1:31PM
  • find your company very hard to reach aparently oblivious to peoples enquiries

    Anonymous 7/28/10 4:25PM
  • Equifax charged my credit card for a service that I did not order. When we complained, they sait they would stop charging card, but not refund for prior charges. I had to cancel credit card, file complaint with AMEX, and write numerous letters. DO NOT USE EQUIFAX, they are unethical, dishonest and rude.

    jlo 7/27/10 1:40PM
  • THIS ONE IS INTERESTING. PlEASE RAED ON...
    I took a personal loan from a financial "institution" in november 2001. Along using the loan to take care of my financial need, I thought this will also establish a line of credit for my future. From day one untill I fully paid off the loan which was last month, I never missed a payment. This account continued to appear in my Equifax all along as I was checking my credit report every year. When I paid off the loan on a $3,000 remaining balance, I called Equifax to tell them that my account is paid off and that my account should say closed, paid off, zero balance. (I did this because my creditor told me I have to wait one month before they update my account with Equifax). Equifax rep suggested I place a dispute instead of having to wait for them to update it. So I placed a dispute over the phone and given a dispute confirmation number. Next thing I found out that Equifax has this account completely removed from my report. When I called to question this, she said they deleted it by the creditors request and that I should take it to the creditor. When I am talking to the creditor, they are telling me they never received a confirmation of my dispute from equifax. Even if they request from equifax to re-instead my account into my credit report and update it accordingly (paid, zero blance), Equifax won't do it. equifax is telling me once deleted. It is deleted..What a way to be rewarded for working so hard to maintain your loan in excellent status. I am not gonna let them get away with this..will keep you posted.

    nolo101 7/25/10 11:44AM
  • If you need to do business with equifax, forget about it. I placed a fraud alert with Experian after someone opened a bogus account with my SS#. Both Experian and Trans Union sent confirmation letters like they are required by law to do. Equifax sent nothing. I called to check on it and got the most rude obnoxious operator I've ever had to deal with. She kept trying to send me to a different company without listening to the reason I was calling. The worst customer service I've had in 30 years!

    Book Worm 7/22/10 1:38PM
  • I lost my pin. (My fault) I thought I ahd canceleld all 3 services. Experian allowed me to capture my pin through an automated service with a number of question.

    Equifax, not so much! Because I lost my pin, I have to submit a letter to their Atlanta branch. This is after talking to two reps from India and answering every conceivable question to verify my identity, name , addy, DOB, SS#, secret question. Why in hell ask me these questions if I was still required to write a letter to acquire a pin #.

    Chalky 7/19/10 5:33PM
  • Never, ever buy any type of subscription product from Equifax. 1-time products like reports are fine, but the subscription products feel like a scam. I signed up 1 month of their Score Watch product so that I could tract my score during my month of rate shopping. That was fine. Lurking in the background, though, was a automatic renewal that you can only learn about if you read the pages and pages of terms of use. I should have read them during the purchase process, but who has time to read all that crap? Nowhere else during the checkout process does it say it will auto renew. Anyway, so today I see a charge hit my credit card another month of service. It took me a while to find a phone number for customer service, but when I called, I got through. I asked that they refund this month's charge since I neither used nor wanted the service anymore. I also voiced my displeasure that I didn't know it would autorenew. The agent rudely said, "It's all in the terms of use. You should have known that." Thanks Einstein. CANCEL. NOW. They'll never see another penny from me. The entire service is bordering on extortion anyway. "We have your information. If you want to see it, pay us."

    EffEquifax 7/16/10 7:38AM
  • This company is the worst. All they care about is selling you their credit services.

    annonymous 7/14/10 11:54AM
  • As for Equifax, it should be against the law to make it so difficult to find a direct line to a human being. I'm IN customer service and am trying to help an elderly man remove a security freeze so he can setup service with me and everything in the automated system failed. I had to google search to find a number.

    THANK GOD for Contacthelp.com. If it wasn't for your website, I'd still be internally cussing Equifax's automated system!

    Anonymous 7/14/10 8:54AM
  • These people are totally useless.Try as you may to get something removed from your credit report that does not belong on there and you may as well talk to the wall.Talked to 3 different people, how I understood any of them is beyond me, as I felt like I was in the Middle East, and received 3 totally different stories and it is still unresolved.

    Anonymous 7/12/10 3:45PM
  • I tried to buy a car yesterday, when they ran my credit report, they said that I am listed as deceased on the equifax report, therefor I have a credit score of 0!! Without a credit score, I cannot get a loan. Can someone tell me how to take care of this????

    Michr83 7/11/10 11:37AM
  • This is quite shocking, to be in the middle of a transaction (a large purchase), and not be able to unfreeze my accounts to allow the purchase, simply because you are "closed." The era of "bankers' hours" is long gone. Equifax needs to join the 21st century and recognize that banking is done 24/7 through electronic communications. Of course we'll need some live support from time to time, and that's what we expect. Please get with it.

    Anonymous 7/8/10 7:24PM
  • This is the worst experience I've had in along time when dealing with individuals from customer service. Rude, uncaring...and most seemed to be from India. It would be great to speak to someone who was fluent in English or it was their first language.

    Anonymous 7/8/10 11:50AM
  • Equifax is the worst credit report service ever!! I contacted them and was not help properly. They are asking me to verify my recent credit check. I told them I haven't had any credit check form any financial firm (lenders etc). Then i was suppose to send them my information VIA email so they can Identify me. I did send my information to their email.
    They told me you can contact us after 48 hours and we will further assist you. I called them couple of days later... it's the same story. they are telling me that they haven't received my email. IN THIS situation what can I do? Please help!!!

    sknaht97 6/28/10 8:03PM
  • My car insurance went up b/c of misinformation from equifax via choice point. I only have 2 credit cards & a freeze on my SSN. [I have the PIN numbers] I got my annual credit reports from the 2 other agencies. I can't get it from equifax online. So i tried via phone using automated system. 1st it couldn't recognize my name: Marylou. Then both voice recognition & keypad converted the third digit of my ssn from a 9 to a 5! When i said NINE it changed it to FIVE.
    Whatever gov't agency that governs the credit agencies should look into equifax. They are the pits!

    I Said NINE not FIVE!! 6/28/10 6:37PM
  • Horrible customer service, they made a mistake that caused my score to drop 17 points they admit there is a glitch in their system and told me to wait 5 days for them to fix it. It has been 2 weeks and the problem is still not resolved. There is a manager who is supposedly handling the issue for me, but he doesn't follow up constantly, he tells me he's going to call me and he never does. He gave me his name and ID and told me to call him if I didn't hear anything. Now when I call they claim he's t another branch in another country and they have no way of putting me in contact with him. I have spent countless hours on the phone attempting to resolve this issue. The home office is in Atlanta, I live in Atlanta so why am I calling India for this crappy service?

    Angry guy 6/24/10 4:53PM
  • Nothing ever changes with them I suppose. I tried to order report monitoring and score watch back in May. The products were misleading in their description so I decided to cancel right away. I called the Indian support line, they canceled the account and credited back my $14.95. In June, I got an transaction email from my bank and they had charged me another $14.95. I called the Indian support line once again and they showed NO record of any charges occurring. They refused to credit the money back to my account even AFTER I sent them a copy of the bank transaction. They wanted me to Scan and email a copy, (FRONT AND BACK!!!) of my credit card. Are you serious!!!??? I'm hiring an attorney to sue them for $135,286.20 (plus attorneys fees). This figure is derived from me "loaning" them $14.95 a month for the rest of my life ($11,302) amortized for 63 years at a 19% interest rate. I'll let you know how it works out. :)

    Anonymous 6/24/10 3:47PM
  • The customer service rep was rude and impatient as if I should know how credit bureaus work. Each question I asked, she was short and acted aggravated. I asked her to stop being rude to me and she ignored my request. TERRIBLE customer service!!!!!!!!!

    Anonymous 6/24/10 9:57AM
  • WHAT A JOKE. They have 3 differant names for me. One being my father who has been DEAD for the past 25 years. 4 FRAUDLENT ADDRESSES.
    A BANKRUPTCY that shows me OWING $80,000.

    They never provided the credit score to me.

    They need to be SHUTDOWN BY THE FEDS.

    trophyman 6/19/10 2:51PM
  • Based on equifax score alert my credit score dropped 127 points in one day. when I called and asked for the reason the customer service representative said he does not know but he can put a work order on my file and gave me a ticket number as a reference. He said they should have an answer for me in 2 weeks. It's been 80 days since that date and every time I call they say they are working on it, but when I ask what have you done so far they have no answer and have no idea who is working on my file or what has been done. when I ask for a phone number or address to follow up on my case they say there is no phone number or address.

    faribaha 6/14/10 3:19PM
  • I was givin a free online acct with them after my old employee had a security breach. Then they started billing me without me ever signing up for anything. The Indian "customer service" team was rude and uncooperative, refusing to answer the most basic of questions, such as "what is the mailing address of equifax?" I can find no online way to file a dispute with them. I intend to send them a registered letter to cease and desist, and I plan to discuss with my congressional representatives their activities.;l

    another unsatisfied customer 6/12/10 7:38AM
  • the worst company am trying to buy a car they will not remove fraud alert they claim I have on my report I do not have any idea where this alert came from I am trying to buy a car I have already turn my lease car in now I cant get credit
    i have sent by mail and fax all info required i still can get result
    today i filed a complaint with FTC

    Anonymous 6/4/10 7:05PM
  • My ID Patrol subscription expired. I can't believe they automatically try to renewal it, without consent or an email notice. "Luckily", my credit card on file had an outdated expiration number and they where unable to charge me.

    There is NO WHERE online that even says how to cancel. At least I can't find it. The only thing I found online was how to renewal my ID Patrol subscription; here is what they say:

    The online article said: "we will notify you by email"; I searched my email and I received NO NOTIFICATION that my subscription was expiring.

    The online article also said: "If we are unable to renew your subscription... your subscription will be cancelled". Well guess what, they didn't cancel it. Instead they are giving me 22 days to update my credit card information. However, it gets more interesting, they also said, "Equifax will attempt to update your credit card information with your credit card company.." Can you believe it? They are really eager to charge me another $100 something dollars.

    So I guess the only way to cancel is to call them. Like all the big companies they probably outsourced their tech lines to India and eventually China when they starting improving their English skills.

    I am most shocked about how they are going to try and update my credit card info to charge me. And also I never received an email about my subscription expiring when their online article clearly states they would notify me by email (trust me, I searched "Equifax" in my Gmail search bar.. I don't delete these types of emails).

    Clearly Equifax is not only a Monopoly, but they strive to make it nearly impossible to cancel.

    Cory 5/29/10 2:21PM
  • Equifax,
    Do they deliberately screw up your information on a daily basis so that you have to purchase their products to monitor and correct their on going mistakes? Seriously it has become a full time job trying to get them to fix the errors and at every attempt to revolve matters they create a new problem. What an absolutely incompetent company what are they run by monkeys? Even confirmed with a rep from FICO that they have my information backwards. Literally! It disgust me that a company that outsources our personal info to ANOTHER COUNTRY can get away with so much and the government does nothing about it. How is this possible??? I wish to put forth a petition against them in hopes of having them shut down once and for all. It would actually be less work to do that then it would to get them to straighten their act and MY INFORMATION! TU and EX has my information correct why doesn't Equifax??? I say down with them!

    kamgl 5/29/10 1:47PM
  • Number gets you quickly to a live person---unfortunately, they are in India. And you know what that conversation can be like. Took 20 minutes to finally get the person with whom I was speaking to understand the issue of our conversation.

    Jim 5/24/10 3:08PM
  • Nothing goes right with Equifax, nobody seems to know how to help you and they think you are crazy. I hate it. my comment is; this is a joke, wasts of my time, clueless, etc....

    viper 5/20/10 9:53AM
  • Checked my Equifax credit report, and found they had "updated" my address to one I moved from 6 years ago. Never received an email notification although I am signed up for that feature. My husband checked his report and found they had removed his date of birth. In calling them, he was told they had to have him send a copy of his DL as well as his SS card. NO WAY! The rep was insistent, but they are only getting a certified letter.

    AnonymousOR 5/13/10 5:29PM
  • If you're on this board, you probably already know not to do business with Equifax, but I am hoping to save at least one person from signing up for ANYTHING with Equifax. I requested my one-time credit report and paid $14.95 for it. They've started taking $7.95 a month out of my bank account. I called to let them know I didn't authorize the monthly charge and they (in India) said I would have to fax my social security card, driver's license and original birth certificate. Are you kidding me??? There is no way to cancel the charges - I'm just hoping my bank will let me block them. I'm so angry about it I am willing to switch banks just so these crooks can't steal any more of my money. Ridiculous!!! DO NOT EVER GIVE THEM YOUR BANK OR CREDIT CARD INFO. OR YOU'LL BE PAYING UNTIL YOU CHANGE YOUR ACCOUNT!

    Anonymous 5/9/10 7:14PM
  • Equifax website requires a four-digit CVV number (for American Express) but the form takes only three digits. "Contact Us" provides no way to report the problem.

    Bill 4/23/10 6:41AM
  • I was told by AT&T that I needed a huge downpayment because my credit was so bad. I knew this was impossible because 3 months ago I bought a truck with an almost perfect score. I called the number they gave me (equifax) and apparently American Express listed me as deceased in 2004. I opened a dispute, and just got an email today saying it is resolved (I'm not sure if that means I'm alive or dead- just that they've come to a conclusion one way or the other). How is it that I can be reported deceased so easily? I would think companies like this would take issues like that more seriously.

    Cincinnativictim 4/9/10 12:37PM
  • Worst company in the world! My brother's bad debt/work history/living history, was all under my name. So when I tried to get a small loan, I was of course denied and my 700+ credit score, plummeted down to 620. Equifax is the only credit reporting company that has my information f***ed up, TransUnion and Experian both have it correct, unfortunately most Banks and loan companies go through Equifax. BIG ADVICE: Always check your credit report because no matter who you are, your identity can be stolen, misused and be in the situation that I am in. I am going to check my credit report every year from now on, it's been almost 3 months and my brother's information is still on my credit report. Good job Equifax, you should all be shut down and fired.

    v11111 4/7/10 1:36PM
  • it took me 25 minutes to get to a person to help STOP a credit monitor service I did not authorize..be careful when you order your report !!

    bigd 4/6/10 11:39AM
  • DO NOT BUY EQUIFAX CREDIT PRODUCTS. LIke Score watch, Equifax ID patrol. They will bill you monthly then make it IMPOSSIBLE to cancel your account!!!

    I WAITED ON THE PHONE FOR 2 HOURS TO GET AN OPERATOR TO CANCEL THE BILLING ON MY CARD!!!

    OF COURSE, IT WOULD BE TOO EASY TO CANCEL IT ONLINE, SOMETHING THEY DON'T WANT YOU TO DO.

    HORRIBLE SERVICE... I THINK THE WORSE EVER.

    Not to mention... they make you nuts on hold repeating the same message every 10 seconds just so you hang up. Ridiculous... this should be illegal.

    JOHN C 3/24/10 5:22PM
  • serious issues with renewal of equifax gold star monitoring service--bait and switch. Reminder came in 1/10 of expiration coming up, but no specific date given for when expiration occurs, continue to receive informational messages from Equifax. After a year plus from initial sign-up, no further reminder ( i wasn't planning to renew), but then get alert re 1)someone changing my password (not me), and a few days later, re 2)new account opened(not by me). Called Equifax after notice of new account, and when specific information couldn't be retrieved on computer, was told subscription expired that EXACT DAY, so that's why info not available to you, so renew and you'll have your info. Scared, renewed, info still not available on computer re opened account. Called again, now told because there was a "gap"--in my coverage, the data re new account WAS TOTALLY GONE. Asked to speak to supervisor, apologized to for five minute wait,,told supervisor coming, then waited 10 minutes, then was disconnected.. Called again, helpful rep went through my credit report, said that company (credit union) I had credit card with for YEARS, had contacted Equifax twice in the previous two months--i.e. no new account she could find. (But this raises question of account that hasn't reported to Equifax, and that I don't know about). Narrative speaks for itself; was I manipulated into renewing through incorrect frightening notice of new account--and can this manipulation happen because the customer is kept on even when service expires, never being told when it expires, and then pulled in with a frightening notice? The sudden loss of the information re a new account, and the disappearance on my email of both of the messages referring to the new account, is suspicious. ..I would like to complain to governmental agency, feels like fraud. Who to?. Difficult to rate, as was dealing with 3 different reps, and last rep did her best. Ratings should allow for this....Reachability, average, but worst for supervisor.

    puzzle 3/12/10 1:54PM
  • Had to wait for 10 minutes on customer service to cancel my $16 per month. Web site is very slow. Not worth the price you pay. AVOID AT ALL COSTS. FTC and BBB need to shut down this monopoly or at least allow more competition in the credit scoring market. Right now it is a huge mess and they are to blame for the recession and economic problems. AVOID AVOID AVOID Equifax at all costs !!!

    3wonko99 3/1/10 3:51PM
  • Equifax will always be a joke. You can submit all the disputes you want, and nothing will ever clear up. The impossible nature of this is why credit is such a money making industry. Here is an example.

    1. Submit dispute online
    2.You will not be able to view results
    3.Of course they will have you pay for another report

    For anyone who has some math skills try this one. For every "1" report they sell is 14 or so bucks. All Equifax has to do is get 1 million people a week to buy it "AGAIN" and it is 14 mil in thier pocket!

    I hope all the forums keep on them and hopefully one day they will be deleted as a service of credit to anyone.

    I won't even begin to start about Transunion..

    jdla34 2/25/10 6:25PM
  • I had submitted all the documents necessary for them to remove the fraud alert on my credit report. I had checked my recent report and the fraud alert is still there, which Im wondering about the whereabouts of my personal info that I had sent them. idiots.

    lefteye02 2/21/10 12:38AM
  • Okay, so I am able to purchase my credit report from equifax.com. I had to do this because they would not allow me to get it using the annualcreditreport.com, which enables you to view a free credit report once yearly under the FCA. They will not let me purchase my credit score, I have called customer service and they refuse to let me talk to a supervisor I have asked now about 5-6 times. The call center is in the middle of India so they are hard to understand anyway. This is horrible customer service. How can they deny letting me talk to a supervisor???!!! I'm very frustrated right now!

    Anonymous 2/19/10 2:46PM
  • make sure that when u are calling that they do not try to get u to try it out for another month and bill u the month after that!! Make it clear that u want to cancel that exact day!!

    Anonymous 2/9/10 7:29AM
  • Equifax' Credit Watch service failed to send me 10 e-mail alerts for over the course of more than a year. The alerts, for larger-than-usual increases on credit card balances, were listed on their website, but Equifax suddenly failed to notify me by email as they had for years before.

    After calling-in to correct the problem, I called again to request a credit for failing to provide the service I was paying for. The rep, Gissele, who mumbled through a barely intelligible accent, refused to credit my account, so I told her to cancel the service. She put me on hold, came back and said she could credit me for the annual service fee not used since the statement dates, "October 12, September 12, November 12, December 12, January 12." After pointing out that September comes before October, I asked to talk to her supervisor. She said her supervisor was busy and would have to call me back. I never received the call-back.

    I check all my credit card accounts regularly online to download transactions, so what alerts Equifax provided was always old news. They provide an annual credit report as part of the account, but everyone can get that annually for free from them and the other two credit reporting services.

    In summary: an essentially useless service that they charge money for but nonetheless fail to provide, combined with a rock-bottom level of customer service.

    Equifax? Save your money and stay away.

    elycaen 1/22/10 10:29AM
  • Yes, I'm really disappointed with Equifax too. I submitted my request for my credit report and FICO score and they got my birthday wrong (not the month or the year, just the day). I called customer service, and like so many of the people writing here, I had trouble feeling I was understood. They asked me to submit what's called a "dispute" (I did so on-line) and now they want me to fax them documents that are very, very sensitive and valuable. When I called customer service back to verify where I should fax or mail these documents, their info differed from what the website had specified. None of this would be a big deal except of course that these are the documents (driver's license, W-2, social security card, etc) that make up/protect your legal and financial identity. I won't pursue my dispute and won't use Equifax again.

    UnhappyW/Equifax 1/11/10 11:16AM
  • When are US companies going to stop using people from countries that speak in broken English. Called to update credit card info. Talked with fellow who asked me for my social security # (like I really am just going to give our that number over the phone). I figured that out after repeatedly saying I don't understand you and just want to update online. Me personally, I'm getting SO TIRED OF CALLING CUSTOMER SERVICE (for ANY company) and are unable to speak with someone who has English as a FIRST LANGUAGE.

    Anonymous 1/10/10 6:25PM
  • Had to call 3 different times with 3 different numbers! None of the reps were consistant in their questions to verify my account and the last one was the worst making me verify several accounts and balances! Long hold and reps that do not speak clearly - terrible service

    angry customer 1/8/10 2:24PM
  • Have used their credit monitoring service for years and wished to cancel service. Needless to say it's damn near impossible to speak with someone AND get them to cancel the service. Oh and just another issue to report. My credit card expired months ago and SOMEHOW they are now charging my new card even though I did not provide them with updated billing information. How can they do this without me supplying this? Will not deal with any more companies with the "spider web" business model.

    frenzy99 1/7/10 10:16AM
  • The absolute worst customer service in the entire planet. I called and asked to cancel my CreditWatch $7.95/mo charge and clearly I was speaking to someone from India who barely spoke English. I had to repeat myself FOUR separate times that I did not want this service. What happens after sales pitch #4? She disconnects me.

    I call back and was asked to participate in a feedback survey about their customer service. Happily chose "yes". Surprise, surprise..I'm connected to a very well spoken American who handles everything very professionally and quickly. I wait for him to hang up so I can answer their survey and.....what happens again??? BINGO! I'm disconnected again.

    Never again does this joke of a company get a penny of my money. If I absolutely have to get my credit score, I'll work with Experian. I encourage others to do the same.

    EquifaxSUX 12/31/09 1:24PM
  • Their web site will not give me my credit report. Apparently, it must work by magic, because nobody has any idea of how to fix. Calls sit on hold, are answered by people who don't speak English, and who then just drop you back into hold when you try to explain the problem.

    i_hate_equifax 12/29/09 12:53PM
  • I tried to cancel my product and I was told in what resembled English how I don't know what I am missing and wouldn't I agree that more service is what I really want. I wanted to cancel, I waited politely, and kept insisting I wanted to cancel. I didn't want to give a reason why I wanted to cancel because I didn't want to hear another pitch based on why my reason to cancel is stupid. I would rather call, identify myself, say I am requesting to cancel my service, and hang-up. The terms don't say I have to sit through a sales pitch, and I did tell Equifax I wanted to cancel. I will try this next time, but then I think they will report me on my credit or keep trying to bill me.

    hoffwit 12/10/09 9:00PM
  • It is nearly impossible to obtain your legally entitled annual credit report from Equifax. This company is terrible and the customer service/ sales pitch recordings don't help. Equifax should be shut down by the FTC.

    Rhend 11/30/09 2:04PM
  • do not give these people your money you will never be able to retrieve any meaningful info from the quagmire of conusion that purports to be their web site Kafkas castle had nothing on this group

    woodstock8523 11/26/09 3:57PM
  • I have the same problem as everyone else - TransUnion and Experian give me my report just fine, then I get a huge run-around from Equifax and they would be happy to provide my credit report online if I purchase it!!! Also, they are not reporting my mortgage and I have not been able to get hold of a live person to start a dispute. The online system will only let you dispute existing information, not missing information!

    I hate Equifax. Always have, always will.

    Geolady29 11/15/09 1:09PM
  • I have tried several times to get a free credit report from Equifax. According to them, I do not live where I have lived for the past 13+ years, and none of my other verification questions were correct either. I don't know what information they have on me, but it is obviously incorrect. Also, several years ago I ordered and paid for my credit score and, of course, never received it. TransUnion and Experian have some incorrect information on my credit record also, but at least I can access it. Equifax is just a joke. I can't believe any reputable company would rely on their information.

    Anonymous 11/10/09 5:48PM
  • Perhaps the world would be a better place without these folks. I spent a huge amount of time looking for a phone number to reach a human (not so sure they were located in the US) then i hear all about a woman's kids while she chatted with a coworker before hanging up, never once acknowledging me. I called back, sat on hold for an unbeleivable amount of time, all for a "free" report that I am entitled too but still have yet to see. They're parasites and should be treated as such.

    CJ 11/6/09 4:15PM
  • Tried to cancel my services with Equifax....Terrible experience... The sign up process took 30 seconds... tried to cancel the service... took 30 minutes with someone who could barely speak English... kept telling me one more question 15 times.... do not sign up for the services.... High pressure sales and lots of nonsense...Equifax never again.....

    experian is terrible 11/4/09 10:16AM
  • Terrible service. I pay over $260/year to them for my wife and I to have full control over our credit report. They have had a freeze on my wife's report that they call a "technical problem" for 3 weeks now and don't know how to get it repaired. I am trying to refinance and will now lose the deal because they can't get their act together.

    Also, the customer rep's all say they are from Atlanta, but 2 have slipped up and indicated they are in India. This service is lousy.

    a10 10/15/09 7:53AM
  • Absolutely the worse service that I have ever had, even worse than Dell. Do not understand half of what was said. Obviously reading from a book. Insisted on selling an expensive service even though I did n ot want it. Easier to accept than argue with the "salesman" Still have not been able to get my credit report.

    Anonymous 10/13/09 2:28PM
  • Tried to cancel the service. The person would not cancel without giving me a hard sales pitch. After 10 minutes I told him I just want to stop the service and he said "you have to give me a few more minute sir" and I hung up. I had to call a second line and be put on hold again to cancel debt-wise (different department). He said that the previous guy DIDN'T cancel my account like he said he did.

    What a pain - I will NEVER sign up with them again.

    Flango 10/2/09 3:42PM
  • This company is impossible to deal with. There is no way to reach a real human being at the customer service number. We are being asked to provide a credit number to receive information. Absolutely a rip off. Bad information being given to creditors.

    breslo 9/25/09 2:23PM
  • I have tried several times to get a credit report with Equifax. They are the only bureau giving me issues with receiving a free annual credit report. I have tried multiple times las year and thought that my "security Freeze' was my fault. But when I called customer service, I then found out the last time I received a report was in 2007. Thus meaning they owe me a free credit report now. I refuse to pay them for one when I got the other two bureaus to give it to me for free.

    Crislex 8/7/09 6:15PM
  • Found error in credit report. Submitted online request to have it changed. They changed 20% of it and said research showed the rest of the negatives were correct. I went in to the agency with the reputed negatives (which by the way never really existed) and the agency said they had not been contacted by Equifax in over a year - and affirmed that the negatives were not correct and provided printed proof.

    bobsum 8/5/09 4:51PM
  • Finally I got to speak to live person, Also one thing u got to remember to have the confirmation number for urself via them before u call this number

    sodawater 7/31/09 10:00AM
  • THANK YOU!!! I've spent hours searching the Equifax web page trying to find a 'in person' number to call. I'm finding only broken links and numbers to 'automated' services.

    Their customer service is lacking. To fix a problem (theirs) with my login will take "3-5 business days". Their web page is terrible and many links are broken. To try to find a 'live' person is impossible.

    Anonymous 7/22/09 6:21AM
  • I HAVE TRIED TO CONTACT SOMEONE TO FIND OUT WHERE I CAN LEARN WHERE MY PIN NUMBER IS, BUT I CANNOT FIND ANYWAY TO REACH A LIVE PERSON. I HAVE CALLED PHONE NUMBERS, GONE ONLINE, BUT NOT FOUND ANYWAY TO CONTACT SOMEONE. I WANT TO UNFREEZE MY ACCOUNT, SO I CAN CHANGE THE NAME ON MY UTILITES FROM MY DECEASED HUSBAND TO ME. THEY NEED TO VERIFY MY CREDIT RATING, BUT CANNOT ACCESS IT BECAUSE OF THE FREEZE. TOTALLY FRUSTRATING!!

    Anonymous 7/17/09 1:39PM
  • I called equifax to report an error on my credit report and they told me they dont have my social security number on file. How can they not have my credit report on file when they mailed me a copy of my credit report...

    jinnah 6/26/09 4:33PM
  • I agree with all of the negative comments that I have read about Equifax. Recently, I pulled my credit report, and my score was okay around 670. A few months later, I found out that Equifax deleted one of my main creditors which I have been paying on for seven years. My score went from 670 to 580, and I'm trying to buy a house. I called and they have been so horrible on the phone. Please file a complaint about equifax with FTC in Washington DC, this is the only was we can get their attention.

    Equifax sucks 6/25/09 11:46AM
  • Do NOT and EVER EVER EVER use Equifax in your life. They are the worse possible company in the planet. Horrible to the point of hidding their customer service's phone number from their web site... simply HORRIBLE!!!

    Guerza 6/15/09 8:59PM
  • I cannot believe that the Better Business Bureau would allow this to continue. I have been trying to contact them for the past week and finally after googling the number, I got the right number. The Indian man that answered barely spoke english and told me that their system is down for a hour and I need to call back. I cannot believe that this is the company that is reporting folks to companies and could totally screw up my credit and my life! I plan to write to the BBB TODAY...something must be done about Equifax! Also, the guy said that they change their numbers on a monthly basis!

    Anonymous 6/10/09 6:56AM
  • Equifax charged me $39.95 for their monitoring service even though I didn"t request it. I got them to refund the $39.95, then charged me $14.95 that I had not agreed to. Next thing I know they had charged me $14.95 for credit monitoring. Trying to get this resolved has been a pain in the behind! I will not use Equifax again.

    Anonymous 5/20/09 1:27PM
  • This site has saved me a LOT of headache. I tried to contact via the website and the numbers that Equifax lists, but get the run around. How can this be acceptable? They control whether or not we get credit, they allow others to check your credit (which hurts your credit too), but you can't get to your own information to do anything about it!!! Even just to update! SO FRUSTRATING! I know my blood pressure has sky rocketed. This is pathetic, but they get away with because who governs them?.....exactly!

    "Our System" at work 5/20/09 10:33AM
  • Equifax is a trash company. After spending a half hour on the phone trying to find out why they have a problem getting me my free report when TransUnion didn't, the idiot on the phone hung up on me after I ask to speak to her super. Way to go. Foreign people working for an American company again. This report will go to the BBB.

    Anonymous 5/15/09 7:14AM
  • You might have the worst customer service of any corporation I ever worked with

    Anonymous 4/30/09 8:51AM
  • Ive been waiting 50 min and still don't have a person, the other 2 credit angencys I called were right on the phone. I would hang up but have to change something on my report. This is unreal, I would never use them for anything. Terrible, Terrible, Terrible. If you don't have to wait don't waste your time. now its 55min

    Anonymous 4/29/09 8:26AM
  • Tried to speak to the agent at (866) 493-9788. I could barely understand him. He told me he needed my full ss# to look me up. I cannot tell you the last time someone asked for my full number. I asked if there was another way, and he said no. I gave him my ss# and then he tells me the system is being upgraded so he cannot look all the info up. NOW HE HAS MY SS#. I asked for supervisor. She did not see the problem. She said I could have given him my name and he could have tried to look it up that way. I flipped. I would have GLADLY given him my name over my SS#.
    As long as our red white and blue companies in ATLANTA GEORGIA (Equifax) who have possession of our most important financial info, continue to use OVERSEAS call centers (oh by the way...there are AMERICANS who can answer the phone just as bad as them)...the fraud idiots will live long and prosperous lives.

    Anonymous 4/28/09 3:13PM
  • I have requested my free credit report twice so far. I tried to do it online through freecreditreport and Equifax was the only one to deny it. It said I needed to mail in the request form with a enlarged copy of my current drivers license and social security card. I did that and got a letter back stating my address doesnt match their records and I need to enclose my current drivers license and social security card copies. Well duh, I already did that the first time. I did it again and enclosed a copy of the letter also. I wrote on it that I had already enclosed the exact same info the first time. About 10 days later I get the same notice from them saying I need to enclose a copy of my DL and SSN. I found a number 800 - 846-5279 and got a real person after three minutes holding to just get them saying to call back in 30 minutes, that their computers are being upgraded. I call BS, in 30 mins it will me after 5pm est and they will be gone. If I cant get this resolved by phone, I will send one more request certified mail and if they give me the same BS denial I will report them to the governors dept of consumer affairs and whatever Federal agencies govern the free credit report rights.

    kngpin 4/22/09 1:47PM
  • I applied for a credit card but Equifax said I was deceased so I was denied. I am not deceased !!!!!

    TJL 4/20/09 7:57AM
  • Equifax does not provide the free annual credit report as specified and required by federal law. I spent over an hour trying to access my report, and all I got was a log-in screen after specifying over and over again that I didn't want to buy any of their consumer protection products. Since I hadn't been offered a way to obtain a user name and password, I had no way to get my credit report! What a sad commentary on credit reporting Equifax is.

    Anonymous 4/18/09 11:20AM
  • It is a shame that this corporation can give out reports that are 17 years old and are not accurate and do affect credit priviledges. So I went and had these 17 year old problems resolved and now I can not get a hold of you so you can clear my credit report for my bank. You people are pathetic and should not have the power to do the things you do. We need people to solve problems not a computer generated answering service.

    Anonymous 4/15/09 1:53PM
  • Equifax "SUCKS" They should hire some reall humans !!!

    Anonymous 3/31/09 3:23PM
  • Could not reach a real person! They kept routing me to recordings. Thanks for this website, and google.

    Anonymous 3/21/09 2:47PM
  • Equifax SUCKS!
    I was continually rerouted to their login page with no way to access a live human being. Thank God for this website & Google! LOVE YOU! I'm still on hold with Equifax but at least I have a valid number. Equifax should be reported for fraud. They took my $7.95 and didn't provide me with a way to access my credit information. They obviously don't care very much about their customers!!!!!

    LKM 3/16/09 4:38PM
  • I am still lost in the automated system! Ahhh!

    IVR-girl 3/16/09 12:58PM
  • Same exact story. Placed a freeze online and waited 45 minutes for their server to disconnect me and a confirmation PIN was never received. Horrible website, with them forcing customers to purchase products, to get the keys to their kingdom and a live customer service rep.
    This should be reported to your local senators and the better business bureau.
    Cottonwood Hgts, UT

    Anonymous 2/17/09 7:08PM
  • I just got off the phone with customer service. They just want you to pay money. They told me that my file was locked and I would have to send all this personal information over the fax or in the mail. They would not let me print off a free copy of my report. Unless of course I paid money. This is extortion. Has anyone else had this happen were they say that your file is locked.

    I had no other problems with the other reporting agencies.

    Anonymous 1/15/09 2:35PM
  • What a run around! I called several numbers I found on Equifax's website that all went to automated things and did not help. After calling the number listed on this website and being talked over. I was also told the letter I received from a lender was wrong in stating I could receive a free credit report from them showing why I would possibly be denied. Instead I would have to purchase my credit report. After speaking with the supervisor who stated the same thing I hung up. I then called this number 800-846-5279 and explained the situation to the customer service rep. My free credit report is on it's way to me after less than 10 minutes of conversation.

    Anonymous 1/6/09 8:54AM
  • Submit your comment >>
  • The security freeze phone number worked well for me. In my case I mailed a request for a new PIN to remove my credit freeze. They cashed the check for the $5 fee, but never sent the new PIN.
    Just some tips. They will ask for some sort of confirmation number. I told her I didn't know what that was, so she went through a series of security questions. Make sure you are prepared with a previous address and your most recent credit inquiry.
    I was transferred to a specialist who asked me to fax a copy of the check to her and she would issue a new PIN. Hopefully it works out...

    bonzomatic 6/16/11 7:54AM
  • Couldn't get access to my free report through annualcreditreport.com because of a security hold. Called the security department's number here and resolve the issue in 10 minutes.

    Anonymous 6/3/10 7:01AM
  • The number listed above for Equifax connected me directly to a live person. I was able to get my issue resolved in under 5 min. When I originally ordered my credit report online, I received a letter asking me to send in all kinds of proof of identity including birth certificate, bank statement, copy of my ID and SS card. I felt uncomfortable sending all of this information to anyone. After calling the number I got to talk to a representative and gave them my name and address and they said a credit report would be in my mail box in 7 days. Thank you so much for the number!!!

    Anonymous 6/2/10 3:59PM
  • Great help!!! This number worked fantastically, and I got all I needed accomplished! Thanks SO much!

    Anonymous 1/5/10 10:42AM
  • Beware of SEARS National Bank text message deactivating / reactivating credit card (I don't own one and don't want one). I had this to happen and called Equifax to place a fraud alert on my account and spoke to two different indiduals. I was surprised beyond... Both were professional very helpful in my situation.

    Anonymous 12/3/09 4:36PM
  • Thank you very very much, got live person problem solved.

    Cantsayit 12/1/09 5:36PM
  • Needed to lift security freeze / obtain new PIN. Spoke to a live person within 5 min. Very helpful!

    Used: 888-298-0045

    Anonymous 8/3/09 12:12PM
  • I've been having "stupid" problems with a few very well known Credit Card Banks. The people you speak to at those banks have their limitations of course,but ask for a Supervisor,Why are they never available?? I called Equifax today and couldn't have been assisted any better then the way I was. Thanks to my Representative, job WELL DONE, and to Equifax for your training. J.R./ N.J.

    JRS 7/31/09 5:25PM
  • FINALLY! Yesterday, I dialed a different toll-free number for Exuifax. I tried to talk with a gentleman whose first language is not English. He demanded too much information. I hung up, frustrated and in tears.
    Today, I dialed the number you have listed. I was quickly connected with a knowledgeable gentleman. He answered all my questions, and resolved my problems efficiently.
    If all of Equifax were like this gentleman, they would be at the top of every rating system.

    newbattleaxe 7/30/09 8:40AM
  • I wanted to say "thank you". I just utilized the information on this site regarding the security freeze contact and they were very helpful at Equifax. I suspect that their webpage simply needs updating to reflect these additional phone numbers.

    IS 7/23/09 10:48AM
  • The person who help me was very nice and provided accurate information to help me with my credit. Thank you, guys.

    Mgarcia 7/9/09 11:43AM
  • Ryan was very helpful with my situation. He was calm and considerate. Thank you Ryan!

    bossylady24 7/1/09 12:36PM
  • Thank you for this number, it works! I was able to speak to a person after a short wait.

    Anonymous 6/5/09 11:24AM
  • I went through annualcreditreport.com to order my free Equifax credit report and also purchased the additional FICO score. The Equifax website gave me an order confirmation page with a transaction number and links to my report and score. When I went to click on the link, it sent me to a member log-in page. Not having registered as a member (since I initially went through annualcreditreport.com), I did not have a user name or password for access.

    The only customer service number I could find on their website(1-800-685-1111) was an automated service that provided no relevant option for my problem and did not allow me to speak with a live person. I sent an email to Customer.Care@equifax.com and they provided me with this number: 1-866-640-2273. I had troubles getting through that day. I called it the next morning, opted for the member log-in help, had no significant problems getting through and had the situation resolved within minutes. They emailed me the necessary log-in information right away.

    TRW 5/14/09 12:31PM
  • Thank you. I've spent two days trying to get a phone number for a live person at Equifax. My bank pulled a credit report because I'm refinancing. Since the bank pulled it there wasn't a phone number for a live person. The number you provided got me directly to a "live" person who was able to help me. Thank you, thank you, thank you.

    Anonymous 5/13/09 12:36PM
  • I had lost my pin # and was unable after wading through the automatic info system to find a human being. I was trying to obtain a car loan and needed my credit report to be unfroze and given to my credit union. I did send an express/overnight letter to get either my pin or the acct unfrozen. To make a long story short I was able to get this # and thanks to your agent Queenie get my credit freeze lifted. Thank goodness.

    mca 5/11/09 1:38PM
  • Hi. Today is my second attempt to contact Equifax. I recently learned that they have reported me as being dead and that I have been denied credit.

    It is a bit difficult because I am unable to contact them.

    After finding this website I called:

    866-493-9788 and got right through.

    I was told that I needed to pull up a copy of my credit report through Equifax (i.e. pay again for their service) and fax that in with my driver's license, a utility bill, and a cover letter stating my reason for contacting them and that they would take care of this in a couple of days.

    The fax numnber is: 888-729-0083

    I was under the impression that the agent I spoke with was proficient in English.

    nelbra 5/11/09 5:48AM
  • Based on a comment on another website I called 866-640-2273 and pressed "30" at each prompt and got through to a real human and she was able to answer all of my questions and solve my problem.

    ksc 5/4/09 12:52PM
  • I contacted Equifax through the number listed on their website and like everyone else here got the run around. When I was finally able to reach someone and explained that I hadn't been able to retrieve my report via annualcreditreport.com, he told me there was nothing he could do about the 3rd party website. Yet offered to "release" my credit report directly thru Equifax.com for a small fee ($9.95). When I inquired why would this work when neither my lender or I were previously able to pull it, he replied, "Well you can try accessing the report the report thru our site for $9.95 and then if it still doesn't work, then we'll be able to figure out why" WHAT!!?? So I decided to call the phn # listed on this site and in less than 6 minutes the rep was able to find the problem and fix it, without a $9.95 fee.

    Not as stupid as I sound 4/20/09 3:11PM
  • This phone number sent me directly to a customer service rep when I hit option 3. He set up my account and I got in just fine. I was concerned about all of the questions he asked but it worked. In hindsite, I probably should have asked for some verification of his identity to ensure legitimacy of the call center. VERY disappointed I had to even go out on a limb. Their web site is one circular path for sure.

    Anonymous 3/26/09 9:18PM
  • Went to Equifax web site, clicked on FREE credit report, directs you to AnnualCreditReport.com. Selected Equifax there to receive FREE credit report, also selected $7.95 option for one-time FICO score report, completed transation and directed me to a page with links to my reports. Unfortunately, when I click on those reports, including the one I paid for, it took me back to the Equifax "customer" site with a login box. There was NO WAY TO Register and I could never receive my reports. No customer contact number until I resorted to a GOOGLE search and found this site and number above, FANTASTIC. Used the number above, got through to an Equifax rep in about 2 minutes, representative was able to provide a login and password that works and I was able to access the report.

    missoulaCK 3/9/09 7:47AM
  • Thank you for having these numbers available!!! The Equifax website is terrible. I was placing a freeze on my credit records, and on the final page (where I'm supposed to receive my special PIN for making future changes) there was a web server error. Also, my credit card ended up with seven duplicate charges for the freeze. I tried all the contact numbers listed on their site and each one placed you into a looping maze of long winded automated recordings. None of which had an option for speaking to someone regarding issues with a security freeze. I called the security freeze number you have listed here and got a real person right off the bat who was able to help me with the issues I experienced.

    Anonymous 2/11/09 4:42PM
  • So glad to be able to talk to a live person. I wasn't able to log in, so couldn't access my report, so didn't have the special phone number or access number. Once I tried this number and pushing 3 and 0, someone helped me right away and I was able to log in and see the free report I was entitled to.

    Anonymous 2/11/09 2:58PM
  • Thank you so much for posting that number! I placed a fraud alert on my credit file due to a lazy mail carrier who delivered my mail to everywhere except my home. Anyway, I have been trying to get my free credit report which should happen automatically once you place a fraud alert. I tried the website they sent me in addition to the 800# to no avail. I tried a different # and the woman gave me the number to the free annual credit report. I told her that this was different but she didn't understand. Thanks again for posting this number. After a 5 minute phone call, my report should reach me in 48 hrs.

    Anonymous 1/12/09 11:10AM
  • I just connected directly to someone who was able to initiate a credit dispute over the phone. Phone: 800-846-5279

    Anonymous 12/31/08 9:11AM
  • This number worked for me too. Thanks Digg!
    They are actually pretty helpful when you get to talk to someone. I asked for his employee number and he gave it to me, no problem.
    They do try real hard to sell you as many services as they can, though.

    Anonymous 12/5/08 3:40PM
  • This actually worked. While the customer service rep was not exactly thrilled to answer my questions since I was not a "paying customer" with a little prodding they actually did help me with my questions and explained what some of the terms on the report actually mean.

    Anonymous 11/19/08 5:50PM
  • It worked!

    And the human being I spoke to gave me the phone number of the security department where I spoke to another human being! And the security department human being was pleasant, polite and solved my problem over the phone which is more than 2 letters mailed to Equifax did.

    Thank you.

    Lykele 10/27/08 12:48PM
  • This worked. I was able to speak to a human being. I hopefully got the information I need. I have not followed through so I don't know for sure, but it was so nice to have someone to talk to.

    Frustrated 10/1/08 11:32AM


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888-298-0045
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