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Equifax

Customer Service Ratings and Comments

Equifax is ranked #29 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 75.81 out of a possible 200. This score rates Equifax customer service and customer support as Disappointing.

NEGATIVE Comments

50 Negative Comments out of 76 Total Comments is 65.79%.

POSITIVE Comments

26 Positive Comments out of 76 Total Comments is 34.21%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
  • Submit your comment >>
  • serious issues with renewal of equifax gold star monitoring service--bait and switch. Reminder came in 1/10 of expiration coming up, but no specific date given for when expiration occurs, continue to receive informational messages from Equifax. After a year plus from initial sign-up, no further reminder ( i wasn't planning to renew), but then get alert re 1)someone changing my password (not me), and a few days later, re 2)new account opened(not by me). Called Equifax after notice of new account, and when specific information couldn't be retrieved on computer, was told subscription expired that EXACT DAY, so that's why info not available to you, so renew and you'll have your info. Scared, renewed, info still not available on computer re opened account. Called again, now told because there was a "gap"--in my coverage, the data re new account WAS TOTALLY GONE. Asked to speak to supervisor, apologized to for five minute wait,,told supervisor coming, then waited 10 minutes, then was disconnected.. Called again, helpful rep went through my credit report, said that company (credit union) I had credit card with for YEARS, had contacted Equifax twice in the previous two months--i.e. no new account she could find. (But this raises question of account that hasn't reported to Equifax, and that I don't know about). Narrative speaks for itself; was I manipulated into renewing through incorrect frightening notice of new account--and can this manipulation happen because the customer is kept on even when service expires, never being told when it expires, and then pulled in with a frightening notice? The sudden loss of the information re a new account, and the disappearance on my email of both of the messages referring to the new account, is suspicious. ..I would like to complain to governmental agency, feels like fraud. Who to?. Difficult to rate, as was dealing with 3 different reps, and last rep did her best. Ratings should allow for this....Reachability, average, but worst for supervisor.

    puzzle 3/12/10 1:54PM

  • Had to wait for 10 minutes on customer service to cancel my $16 per month. Web site is very slow. Not worth the price you pay. AVOID AT ALL COSTS. FTC and BBB need to shut down this monopoly or at least allow more competition in the credit scoring market. Right now it is a huge mess and they are to blame for the recession and economic problems. AVOID AVOID AVOID Equifax at all costs !!!

    3wonko99 3/1/10 3:51PM

  • Equifax will always be a joke. You can submit all the disputes you want, and nothing will ever clear up. The impossible nature of this is why credit is such a money making industry. Here is an example.

    1. Submit dispute online
    2.You will not be able to view results
    3.Of course they will have you pay for another report

    For anyone who has some math skills try this one. For every "1" report they sell is 14 or so bucks. All Equifax has to do is get 1 million people a week to buy it "AGAIN" and it is 14 mil in thier pocket!

    I hope all the forums keep on them and hopefully one day they will be deleted as a service of credit to anyone.

    I won't even begin to start about Transunion..

    jdla34 2/25/10 6:25PM

  • I had submitted all the documents necessary for them to remove the fraud alert on my credit report. I had checked my recent report and the fraud alert is still there, which Im wondering about the whereabouts of my personal info that I had sent them. idiots.

    lefteye02 2/21/10 12:38AM

  • Okay, so I am able to purchase my credit report from equifax.com. I had to do this because they would not allow me to get it using the annualcreditreport.com, which enables you to view a free credit report once yearly under the FCA. They will not let me purchase my credit score, I have called customer service and they refuse to let me talk to a supervisor I have asked now about 5-6 times. The call center is in the middle of India so they are hard to understand anyway. This is horrible customer service. How can they deny letting me talk to a supervisor???!!! I'm very frustrated right now!

    Anonymous 2/19/10 2:46PM

  • make sure that when u are calling that they do not try to get u to try it out for another month and bill u the month after that!! Make it clear that u want to cancel that exact day!!

    Anonymous 2/9/10 7:29AM

  • Equifax' Credit Watch service failed to send me 10 e-mail alerts for over the course of more than a year. The alerts, for larger-than-usual increases on credit card balances, were listed on their website, but Equifax suddenly failed to notify me by email as they had for years before.

    After calling-in to correct the problem, I called again to request a credit for failing to provide the service I was paying for. The rep, Gissele, who mumbled through a barely intelligible accent, refused to credit my account, so I told her to cancel the service. She put me on hold, came back and said she could credit me for the annual service fee not used since the statement dates, "October 12, September 12, November 12, December 12, January 12." After pointing out that September comes before October, I asked to talk to her supervisor. She said her supervisor was busy and would have to call me back. I never received the call-back.

    I check all my credit card accounts regularly online to download transactions, so what alerts Equifax provided was always old news. They provide an annual credit report as part of the account, but everyone can get that annually for free from them and the other two credit reporting services.

    In summary: an essentially useless service that they charge money for but nonetheless fail to provide, combined with a rock-bottom level of customer service.

    Equifax? Save your money and stay away.

    elycaen 1/22/10 10:29AM

  • Yes, I'm really disappointed with Equifax too. I submitted my request for my credit report and FICO score and they got my birthday wrong (not the month or the year, just the day). I called customer service, and like so many of the people writing here, I had trouble feeling I was understood. They asked me to submit what's called a "dispute" (I did so on-line) and now they want me to fax them documents that are very, very sensitive and valuable. When I called customer service back to verify where I should fax or mail these documents, their info differed from what the website had specified. None of this would be a big deal except of course that these are the documents (driver's license, W-2, social security card, etc) that make up/protect your legal and financial identity. I won't pursue my dispute and won't use Equifax again.

    UnhappyW/Equifax 1/11/10 11:16AM

  • When are US companies going to stop using people from countries that speak in broken English. Called to update credit card info. Talked with fellow who asked me for my social security # (like I really am just going to give our that number over the phone). I figured that out after repeatedly saying I don't understand you and just want to update online. Me personally, I'm getting SO TIRED OF CALLING CUSTOMER SERVICE (for ANY company) and are unable to speak with someone who has English as a FIRST LANGUAGE.

    Anonymous 1/10/10 6:25PM

  • Had to call 3 different times with 3 different numbers! None of the reps were consistant in their questions to verify my account and the last one was the worst making me verify several accounts and balances! Long hold and reps that do not speak clearly - terrible service

    angry customer 1/8/10 2:24PM

  • Have used their credit monitoring service for years and wished to cancel service. Needless to say it's damn near impossible to speak with someone AND get them to cancel the service. Oh and just another issue to report. My credit card expired months ago and SOMEHOW they are now charging my new card even though I did not provide them with updated billing information. How can they do this without me supplying this? Will not deal with any more companies with the "spider web" business model.

    frenzy99 1/7/10 10:16AM

  • The absolute worst customer service in the entire planet. I called and asked to cancel my CreditWatch $7.95/mo charge and clearly I was speaking to someone from India who barely spoke English. I had to repeat myself FOUR separate times that I did not want this service. What happens after sales pitch #4? She disconnects me.

    I call back and was asked to participate in a feedback survey about their customer service. Happily chose "yes". Surprise, surprise..I'm connected to a very well spoken American who handles everything very professionally and quickly. I wait for him to hang up so I can answer their survey and.....what happens again??? BINGO! I'm disconnected again.

    Never again does this joke of a company get a penny of my money. If I absolutely have to get my credit score, I'll work with Experian. I encourage others to do the same.

    EquifaxSUX 12/31/09 1:24PM

  • Their web site will not give me my credit report. Apparently, it must work by magic, because nobody has any idea of how to fix. Calls sit on hold, are answered by people who don't speak English, and who then just drop you back into hold when you try to explain the problem.

    i_hate_equifax 12/29/09 12:53PM

  • I tried to cancel my product and I was told in what resembled English how I don't know what I am missing and wouldn't I agree that more service is what I really want. I wanted to cancel, I waited politely, and kept insisting I wanted to cancel. I didn't want to give a reason why I wanted to cancel because I didn't want to hear another pitch based on why my reason to cancel is stupid. I would rather call, identify myself, say I am requesting to cancel my service, and hang-up. The terms don't say I have to sit through a sales pitch, and I did tell Equifax I wanted to cancel. I will try this next time, but then I think they will report me on my credit or keep trying to bill me.

    hoffwit 12/10/09 9:00PM

  • It is nearly impossible to obtain your legally entitled annual credit report from Equifax. This company is terrible and the customer service/ sales pitch recordings don't help. Equifax should be shut down by the FTC.

    Rhend 11/30/09 2:04PM

  • do not give these people your money you will never be able to retrieve any meaningful info from the quagmire of conusion that purports to be their web site Kafkas castle had nothing on this group

    woodstock8523 11/26/09 3:57PM

  • I have the same problem as everyone else - TransUnion and Experian give me my report just fine, then I get a huge run-around from Equifax and they would be happy to provide my credit report online if I purchase it!!! Also, they are not reporting my mortgage and I have not been able to get hold of a live person to start a dispute. The online system will only let you dispute existing information, not missing information!

    I hate Equifax. Always have, always will.

    Geolady29 11/15/09 1:09PM

  • I have tried several times to get a free credit report from Equifax. According to them, I do not live where I have lived for the past 13+ years, and none of my other verification questions were correct either. I don't know what information they have on me, but it is obviously incorrect. Also, several years ago I ordered and paid for my credit score and, of course, never received it. TransUnion and Experian have some incorrect information on my credit record also, but at least I can access it. Equifax is just a joke. I can't believe any reputable company would rely on their information.

    Anonymous 11/10/09 5:48PM

  • Perhaps the world would be a better place without these folks. I spent a huge amount of time looking for a phone number to reach a human (not so sure they were located in the US) then i hear all about a woman's kids while she chatted with a coworker before hanging up, never once acknowledging me. I called back, sat on hold for an unbeleivable amount of time, all for a "free" report that I am entitled too but still have yet to see. They're parasites and should be treated as such.

    CJ 11/6/09 4:15PM

  • Tried to cancel my services with Equifax....Terrible experience... The sign up process took 30 seconds... tried to cancel the service... took 30 minutes with someone who could barely speak English... kept telling me one more question 15 times.... do not sign up for the services.... High pressure sales and lots of nonsense...Equifax never again.....

    experian is terrible 11/4/09 10:16AM

  • Terrible service. I pay over $260/year to them for my wife and I to have full control over our credit report. They have had a freeze on my wife's report that they call a "technical problem" for 3 weeks now and don't know how to get it repaired. I am trying to refinance and will now lose the deal because they can't get their act together.

    Also, the customer rep's all say they are from Atlanta, but 2 have slipped up and indicated they are in India. This service is lousy.

    a10 10/15/09 7:53AM

  • Absolutely the worse service that I have ever had, even worse than Dell. Do not understand half of what was said. Obviously reading from a book. Insisted on selling an expensive service even though I did n ot want it. Easier to accept than argue with the "salesman" Still have not been able to get my credit report.

    Anonymous 10/13/09 2:28PM

  • Tried to cancel the service. The person would not cancel without giving me a hard sales pitch. After 10 minutes I told him I just want to stop the service and he said "you have to give me a few more minute sir" and I hung up. I had to call a second line and be put on hold again to cancel debt-wise (different department). He said that the previous guy DIDN'T cancel my account like he said he did.

    What a pain - I will NEVER sign up with them again.

    Flango 10/2/09 3:42PM

  • This company is impossible to deal with. There is no way to reach a real human being at the customer service number. We are being asked to provide a credit number to receive information. Absolutely a rip off. Bad information being given to creditors.

    breslo 9/25/09 2:23PM

  • I have tried several times to get a credit report with Equifax. They are the only bureau giving me issues with receiving a free annual credit report. I have tried multiple times las year and thought that my "security Freeze' was my fault. But when I called customer service, I then found out the last time I received a report was in 2007. Thus meaning they owe me a free credit report now. I refuse to pay them for one when I got the other two bureaus to give it to me for free.

    Crislex 8/7/09 6:15PM

  • Found error in credit report. Submitted online request to have it changed. They changed 20% of it and said research showed the rest of the negatives were correct. I went in to the agency with the reputed negatives (which by the way never really existed) and the agency said they had not been contacted by Equifax in over a year - and affirmed that the negatives were not correct and provided printed proof.

    bobsum 8/5/09 4:51PM

  • Finally I got to speak to live person, Also one thing u got to remember to have the confirmation number for urself via them before u call this number

    sodawater 7/31/09 10:00AM

  • THANK YOU!!! I've spent hours searching the Equifax web page trying to find a 'in person' number to call. I'm finding only broken links and numbers to 'automated' services.

    Their customer service is lacking. To fix a problem (theirs) with my login will take "3-5 business days". Their web page is terrible and many links are broken. To try to find a 'live' person is impossible.

    Anonymous 7/22/09 6:21AM

  • I HAVE TRIED TO CONTACT SOMEONE TO FIND OUT WHERE I CAN LEARN WHERE MY PIN NUMBER IS, BUT I CANNOT FIND ANYWAY TO REACH A LIVE PERSON. I HAVE CALLED PHONE NUMBERS, GONE ONLINE, BUT NOT FOUND ANYWAY TO CONTACT SOMEONE. I WANT TO UNFREEZE MY ACCOUNT, SO I CAN CHANGE THE NAME ON MY UTILITES FROM MY DECEASED HUSBAND TO ME. THEY NEED TO VERIFY MY CREDIT RATING, BUT CANNOT ACCESS IT BECAUSE OF THE FREEZE. TOTALLY FRUSTRATING!!

    Anonymous 7/17/09 1:39PM

  • I called equifax to report an error on my credit report and they told me they dont have my social security number on file. How can they not have my credit report on file when they mailed me a copy of my credit report...

    jinnah 6/26/09 4:33PM

  • I agree with all of the negative comments that I have read about Equifax. Recently, I pulled my credit report, and my score was okay around 670. A few months later, I found out that Equifax deleted one of my main creditors which I have been paying on for seven years. My score went from 670 to 580, and I'm trying to buy a house. I called and they have been so horrible on the phone. Please file a complaint about equifax with FTC in Washington DC, this is the only was we can get their attention.

    Equifax sucks 6/25/09 11:46AM

  • Do NOT and EVER EVER EVER use Equifax in your life. They are the worse possible company in the planet. Horrible to the point of hidding their customer service's phone number from their web site... simply HORRIBLE!!!

    Guerza 6/15/09 8:59PM

  • I cannot believe that the Better Business Bureau would allow this to continue. I have been trying to contact them for the past week and finally after googling the number, I got the right number. The Indian man that answered barely spoke english and told me that their system is down for a hour and I need to call back. I cannot believe that this is the company that is reporting folks to companies and could totally screw up my credit and my life! I plan to write to the BBB TODAY...something must be done about Equifax! Also, the guy said that they change their numbers on a monthly basis!

    Anonymous 6/10/09 6:56AM

  • Equifax charged me $39.95 for their monitoring service even though I didn"t request it. I got them to refund the $39.95, then charged me $14.95 that I had not agreed to. Next thing I know they had charged me $14.95 for credit monitoring. Trying to get this resolved has been a pain in the behind! I will not use Equifax again.

    Anonymous 5/20/09 1:27PM

  • This site has saved me a LOT of headache. I tried to contact via the website and the numbers that Equifax lists, but get the run around. How can this be acceptable? They control whether or not we get credit, they allow others to check your credit (which hurts your credit too), but you can't get to your own information to do anything about it!!! Even just to update! SO FRUSTRATING! I know my blood pressure has sky rocketed. This is pathetic, but they get away with because who governs them?.....exactly!

    "Our System" at work 5/20/09 10:33AM

  • Equifax is a trash company. After spending a half hour on the phone trying to find out why they have a problem getting me my free report when TransUnion didn't, the idiot on the phone hung up on me after I ask to speak to her super. Way to go. Foreign people working for an American company again. This report will go to the BBB.

    Anonymous 5/15/09 7:14AM

  • You might have the worst customer service of any corporation I ever worked with

    Anonymous 4/30/09 8:51AM

  • Ive been waiting 50 min and still don't have a person, the other 2 credit angencys I called were right on the phone. I would hang up but have to change something on my report. This is unreal, I would never use them for anything. Terrible, Terrible, Terrible. If you don't have to wait don't waste your time. now its 55min

    Anonymous 4/29/09 8:26AM

  • Tried to speak to the agent at (866) 493-9788. I could barely understand him. He told me he needed my full ss# to look me up. I cannot tell you the last time someone asked for my full number. I asked if there was another way, and he said no. I gave him my ss# and then he tells me the system is being upgraded so he cannot look all the info up. NOW HE HAS MY SS#. I asked for supervisor. She did not see the problem. She said I could have given him my name and he could have tried to look it up that way. I flipped. I would have GLADLY given him my name over my SS#.
    As long as our red white and blue companies in ATLANTA GEORGIA (Equifax) who have possession of our most important financial info, continue to use OVERSEAS call centers (oh by the way...there are AMERICANS who can answer the phone just as bad as them)...the fraud idiots will live long and prosperous lives.

    Anonymous 4/28/09 3:13PM

  • I have requested my free credit report twice so far. I tried to do it online through freecreditreport and Equifax was the only one to deny it. It said I needed to mail in the request form with a enlarged copy of my current drivers license and social security card. I did that and got a letter back stating my address doesnt match their records and I need to enclose my current drivers license and social security card copies. Well duh, I already did that the first time. I did it again and enclosed a copy of the letter also. I wrote on it that I had already enclosed the exact same info the first time. About 10 days later I get the same notice from them saying I need to enclose a copy of my DL and SSN. I found a number 800 - 846-5279 and got a real person after three minutes holding to just get them saying to call back in 30 minutes, that their computers are being upgraded. I call BS, in 30 mins it will me after 5pm est and they will be gone. If I cant get this resolved by phone, I will send one more request certified mail and if they give me the same BS denial I will report them to the governors dept of consumer affairs and whatever Federal agencies govern the free credit report rights.

    kngpin 4/22/09 1:47PM

  • I applied for a credit card but Equifax said I was deceased so I was denied. I am not deceased !!!!!

    TJL 4/20/09 7:57AM

  • Equifax does not provide the free annual credit report as specified and required by federal law. I spent over an hour trying to access my report, and all I got was a log-in screen after specifying over and over again that I didn't want to buy any of their consumer protection products. Since I hadn't been offered a way to obtain a user name and password, I had no way to get my credit report! What a sad commentary on credit reporting Equifax is.

    Anonymous 4/18/09 11:20AM

  • It is a shame that this corporation can give out reports that are 17 years old and are not accurate and do affect credit priviledges. So I went and had these 17 year old problems resolved and now I can not get a hold of you so you can clear my credit report for my bank. You people are pathetic and should not have the power to do the things you do. We need people to solve problems not a computer generated answering service.

    Anonymous 4/15/09 1:53PM

  • Equifax "SUCKS" They should hire some reall humans !!!

    Anonymous 3/31/09 3:23PM

  • Could not reach a real person! They kept routing me to recordings. Thanks for this website, and google.

    Anonymous 3/21/09 2:47PM

  • Equifax SUCKS!
    I was continually rerouted to their login page with no way to access a live human being. Thank God for this website & Google! LOVE YOU! I'm still on hold with Equifax but at least I have a valid number. Equifax should be reported for fraud. They took my $7.95 and didn't provide me with a way to access my credit information. They obviously don't care very much about their customers!!!!!

    LKM 3/16/09 4:38PM

  • I am still lost in the automated system! Ahhh!

    IVR-girl 3/16/09 12:58PM

  • Same exact story. Placed a freeze online and waited 45 minutes for their server to disconnect me and a confirmation PIN was never received. Horrible website, with them forcing customers to purchase products, to get the keys to their kingdom and a live customer service rep.
    This should be reported to your local senators and the better business bureau.
    Cottonwood Hgts, UT

    Anonymous 2/17/09 7:08PM

  • I just got off the phone with customer service. They just want you to pay money. They told me that my file was locked and I would have to send all this personal information over the fax or in the mail. They would not let me print off a free copy of my report. Unless of course I paid money. This is extortion. Has anyone else had this happen were they say that your file is locked.

    I had no other problems with the other reporting agencies.

    Anonymous 1/15/09 2:35PM

  • What a run around! I called several numbers I found on Equifax's website that all went to automated things and did not help. After calling the number listed on this website and being talked over. I was also told the letter I received from a lender was wrong in stating I could receive a free credit report from them showing why I would possibly be denied. Instead I would have to purchase my credit report. After speaking with the supervisor who stated the same thing I hung up. I then called this number 800-846-5279 and explained the situation to the customer service rep. My free credit report is on it's way to me after less than 10 minutes of conversation.

    Anonymous 1/6/09 8:54AM

  • Submit your comment >>
  • Great help!!! This number worked fantastically, and I got all I needed accomplished! Thanks SO much!

    Anonymous 1/5/10 10:42AM

  • Beware of SEARS National Bank text message deactivating / reactivating credit card (I don't own one and don't want one). I had this to happen and called Equifax to place a fraud alert on my account and spoke to two different indiduals. I was surprised beyond... Both were professional very helpful in my situation.

    Anonymous 12/3/09 4:36PM

  • Thank you very very much, got live person problem solved.

    Cantsayit 12/1/09 5:36PM

  • Needed to lift security freeze / obtain new PIN. Spoke to a live person within 5 min. Very helpful!

    Used: 888-298-0045

    Anonymous 8/3/09 12:12PM

  • I've been having "stupid" problems with a few very well known Credit Card Banks. The people you speak to at those banks have their limitations of course,but ask for a Supervisor,Why are they never available?? I called Equifax today and couldn't have been assisted any better then the way I was. Thanks to my Representative, job WELL DONE, and to Equifax for your training. J.R./ N.J.

    JRS 7/31/09 5:25PM

  • FINALLY! Yesterday, I dialed a different toll-free number for Exuifax. I tried to talk with a gentleman whose first language is not English. He demanded too much information. I hung up, frustrated and in tears.
    Today, I dialed the number you have listed. I was quickly connected with a knowledgeable gentleman. He answered all my questions, and resolved my problems efficiently.
    If all of Equifax were like this gentleman, they would be at the top of every rating system.

    newbattleaxe 7/30/09 8:40AM

  • I wanted to say "thank you". I just utilized the information on this site regarding the security freeze contact and they were very helpful at Equifax. I suspect that their webpage simply needs updating to reflect these additional phone numbers.

    IS 7/23/09 10:48AM

  • The person who help me was very nice and provided accurate information to help me with my credit. Thank you, guys.

    Mgarcia 7/9/09 11:43AM

  • Ryan was very helpful with my situation. He was calm and considerate. Thank you Ryan!

    bossylady24 7/1/09 12:36PM

  • Thank you for this number, it works! I was able to speak to a person after a short wait.

    Anonymous 6/5/09 11:24AM

  • I went through annualcreditreport.com to order my free Equifax credit report and also purchased the additional FICO score. The Equifax website gave me an order confirmation page with a transaction number and links to my report and score. When I went to click on the link, it sent me to a member log-in page. Not having registered as a member (since I initially went through annualcreditreport.com), I did not have a user name or password for access.

    The only customer service number I could find on their website(1-800-685-1111) was an automated service that provided no relevant option for my problem and did not allow me to speak with a live person. I sent an email to Customer.Care@equifax.com and they provided me with this number: 1-866-640-2273. I had troubles getting through that day. I called it the next morning, opted for the member log-in help, had no significant problems getting through and had the situation resolved within minutes. They emailed me the necessary log-in information right away.

    TRW 5/14/09 12:31PM

  • Thank you. I've spent two days trying to get a phone number for a live person at Equifax. My bank pulled a credit report because I'm refinancing. Since the bank pulled it there wasn't a phone number for a live person. The number you provided got me directly to a "live" person who was able to help me. Thank you, thank you, thank you.

    Anonymous 5/13/09 12:36PM

  • I had lost my pin # and was unable after wading through the automatic info system to find a human being. I was trying to obtain a car loan and needed my credit report to be unfroze and given to my credit union. I did send an express/overnight letter to get either my pin or the acct unfrozen. To make a long story short I was able to get this # and thanks to your agent Queenie get my credit freeze lifted. Thank goodness.

    mca 5/11/09 1:38PM

  • Hi. Today is my second attempt to contact Equifax. I recently learned that they have reported me as being dead and that I have been denied credit.

    It is a bit difficult because I am unable to contact them.

    After finding this website I called:

    866-493-9788 and got right through.

    I was told that I needed to pull up a copy of my credit report through Equifax (i.e. pay again for their service) and fax that in with my driver's license, a utility bill, and a cover letter stating my reason for contacting them and that they would take care of this in a couple of days.

    The fax numnber is: 888-729-0083

    I was under the impression that the agent I spoke with was proficient in English.

    nelbra 5/11/09 5:48AM

  • Based on a comment on another website I called 866-640-2273 and pressed "30" at each prompt and got through to a real human and she was able to answer all of my questions and solve my problem.

    ksc 5/4/09 12:52PM

  • I contacted Equifax through the number listed on their website and like everyone else here got the run around. When I was finally able to reach someone and explained that I hadn't been able to retrieve my report via annualcreditreport.com, he told me there was nothing he could do about the 3rd party website. Yet offered to "release" my credit report directly thru Equifax.com for a small fee ($9.95). When I inquired why would this work when neither my lender or I were previously able to pull it, he replied, "Well you can try accessing the report the report thru our site for $9.95 and then if it still doesn't work, then we'll be able to figure out why" WHAT!!?? So I decided to call the phn # listed on this site and in less than 6 minutes the rep was able to find the problem and fix it, without a $9.95 fee.

    Not as stupid as I sound 4/20/09 3:11PM

  • This phone number sent me directly to a customer service rep when I hit option 3. He set up my account and I got in just fine. I was concerned about all of the questions he asked but it worked. In hindsite, I probably should have asked for some verification of his identity to ensure legitimacy of the call center. VERY disappointed I had to even go out on a limb. Their web site is one circular path for sure.

    Anonymous 3/26/09 9:18PM

  • Went to Equifax web site, clicked on FREE credit report, directs you to AnnualCreditReport.com. Selected Equifax there to receive FREE credit report, also selected $7.95 option for one-time FICO score report, completed transation and directed me to a page with links to my reports. Unfortunately, when I click on those reports, including the one I paid for, it took me back to the Equifax "customer" site with a login box. There was NO WAY TO Register and I could never receive my reports. No customer contact number until I resorted to a GOOGLE search and found this site and number above, FANTASTIC. Used the number above, got through to an Equifax rep in about 2 minutes, representative was able to provide a login and password that works and I was able to access the report.

    missoulaCK 3/9/09 7:47AM

  • Thank you for having these numbers available!!! The Equifax website is terrible. I was placing a freeze on my credit records, and on the final page (where I'm supposed to receive my special PIN for making future changes) there was a web server error. Also, my credit card ended up with seven duplicate charges for the freeze. I tried all the contact numbers listed on their site and each one placed you into a looping maze of long winded automated recordings. None of which had an option for speaking to someone regarding issues with a security freeze. I called the security freeze number you have listed here and got a real person right off the bat who was able to help me with the issues I experienced.

    Anonymous 2/11/09 4:42PM

  • So glad to be able to talk to a live person. I wasn't able to log in, so couldn't access my report, so didn't have the special phone number or access number. Once I tried this number and pushing 3 and 0, someone helped me right away and I was able to log in and see the free report I was entitled to.

    Anonymous 2/11/09 2:58PM

  • Thank you so much for posting that number! I placed a fraud alert on my credit file due to a lazy mail carrier who delivered my mail to everywhere except my home. Anyway, I have been trying to get my free credit report which should happen automatically once you place a fraud alert. I tried the website they sent me in addition to the 800# to no avail. I tried a different # and the woman gave me the number to the free annual credit report. I told her that this was different but she didn't understand. Thanks again for posting this number. After a 5 minute phone call, my report should reach me in 48 hrs.

    Anonymous 1/12/09 11:10AM

  • I just connected directly to someone who was able to initiate a credit dispute over the phone. Phone: 800-846-5279

    Anonymous 12/31/08 9:11AM

  • This number worked for me too. Thanks Digg!
    They are actually pretty helpful when you get to talk to someone. I asked for his employee number and he gave it to me, no problem.
    They do try real hard to sell you as many services as they can, though.

    Anonymous 12/5/08 3:40PM

  • This actually worked. While the customer service rep was not exactly thrilled to answer my questions since I was not a "paying customer" with a little prodding they actually did help me with my questions and explained what some of the terms on the report actually mean.

    Anonymous 11/19/08 5:50PM

  • It worked!

    And the human being I spoke to gave me the phone number of the security department where I spoke to another human being! And the security department human being was pleasant, polite and solved my problem over the phone which is more than 2 letters mailed to Equifax did.

    Thank you.

    Lykele 10/27/08 12:48PM

  • This worked. I was able to speak to a human being. I hopefully got the information I need. I have not followed through so I don't know for sure, but it was so nice to have someone to talk to.

    Frustrated 10/1/08 11:32AM



  Contact Information  
Customer Care
800-203-7843
Security Freeze Department
888-298-0045
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Complete Equifax customer service phone numbers and contact information at ContactHelp.com
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