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Esurance

Customer Service Ratings and Comments

Esurance is ranked #33 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 74.80 out of a possible 200. This score rates Esurance customer service and customer support as Disappointing.

NEGATIVE Comments

4 Negative Comments out of 5 Total Comments is 80.00%.

POSITIVE Comments

1 Positive Comment out of 5 Total Comments is 20.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
  • Submit your comment >>
  • lack of respect for innocent bystanders. as being one of those who was rear ended by one of your clients on 6/4/10.damage was done to the rear end of my blazer. a new bumper is needed, but your adjuster decides out in the field that it can be repaired instead of being replaced. to most consumers that is poor customer service. repairing something that could possibly be the difference in helping save some ones life our their loved ones in the case it may happen again. you as a company that sells a product or service are responsible for doing the right thing.

    gatorfan64 6/15/10 8:29AM

  • i loooove how every month they are real quick to take the money out of my account but have yet to send me an insurance card or any written document of my account. account was canceled and they STILL took a payment out, overdrawing my account 3 times because this crap came out!!! gotta love it!!

    Anonymous 7/29/09 4:34AM

  • Dont waste your time with these scammers everything is fine until it comes time for them to back up your policy that you have been paying for for years,

    then they make work for your claim by calling you a liar on everything, and replacing your parts with crap. to make a story short you get what you pay for.

    Anonymous 5/22/09 10:29AM

  • I called at 1:16pm on a Friday (non holiday) and got a recording that the office was closed and to get a quote go to the website....which WOULDN'T LOAD!!! I guess customer service is a priority to them. I found another company!

    Anonymous 2/27/09 12:45PM

  • Submit your comment >>
  • I'm literally 5 minutes away from leaving this company, but the customer care team has been nothing but helpful. Their prices are amazingly expensive.(Full coverage on a 98 Toyota COROLLA: $220 a month) I switched cars in the middle of the month, and I knew, what with proration and everything, that the next bill would be a bit high. So I switched from a $110/mo policy to a $220/mo policy, and my next bill was a staggering $492 even. I still haven't payed the whole thing yet, and it's a month later. The care team itself has been great in helping me set up arrangements for the amount though. Any time I can't make a payment, they automatically give me a 10 day extension and a small late fee.
    So, even though their billing system is nothing short of disgusting, I gotta hand it to these people. Every rep I get speaks English, and every rep I get knows their stuff. Not to mention, they all sound pretty happy to be doing what they're doing, which is, as awful as it sounds, customer care for an insurance company.

    thanksforcalling 3/9/10 10:39AM



  Contact Information  
Customer Service
800-378-7262
Complete Esurance customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete Esurance customer service phone numbers and contact information at ContactHelp.com
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