Express Scripts Customer Service Complaints - page 2

Consistently having to call and fix problems such as auto payments, poor communications tgat they say may take 7 or more days to receive a text from them. Amazing they can be profitable but if course, never a mistake in tge consumer's favor. Poor management and processes.

Express scripts is worse than horrible. They don't care at all and only interested in making money. I'm still dealing with them on my current prescription and have not gotten it yet since Dec 2,2022. They are a monopoly and I have no choice at all. This sucks.

Express Scripts sucks. They never want to fill a prescription unless its very generic and customer service never helps.

Express scripts is terrible. I've been pushed from one employee to the next and every time I explain I haven't gotten my medicine do to a problem with their auto pay system the day "that's not my job". I'm now completely out of the medicine I need that I've contacted them about 3 times in the last two weeks. Their response was call my doctor and get a short term supply, not how they are going to fix this issue. I have absolutely 0 faith in this company and it's employees. I wish I didn't have to use them. Incompetence and passing the buck is their company moto.

Spent about 8 hours on 8 different phone calls trying to correct an issue on their end. Got a different story about what the problem was on every single call. My doctor's office and the local pharmacy have made calls several times to try and resolve from their side. Issue was never resolved and I have been without my medication for 5 weeks now. I wish this was an isolated case, but sadly this has been the typical level of service that I have recieved from them. Signed up with a new insurance company for next year. Do not sign up for any insurance plan that uses Express Scripts as a provider.

This place is a joke. I had at least three prescriptions that were due to me and they went to my old address. I called changed my address I was told it wasn't a problem since then I have not received my medications. I just got off the phone they said that they went to the old address. I'd have to pay that bill and they would get me new pills. I have brain damage that is why I've been retired from Ford Motor Co. Now I don't have my medications this place is a joke

This company denies prescription medication that protects life and will not tell you why. My thought would be it's too expensive and they don't want to pay it so they make a higher profit. My question then would be why pay them to do a job they are not doing?? It should not take a nuclear war to get meds that you e taken for 7 years that protect your life just because "it's not covered by the plan". And when you ask why it's not covered you get a pre written script! When you ask what it will take to get it covered it's like a dog chasing it's tail!! I am sick of this!! I have no control over what my body has done but I can tell you if I have to I will do my best to own this company and the person that said no! My life is worth more than money. This is SOCIALISM!!

Express scripts sent me a melted ice chest of shingles vaccines & charged me $317. My dr tried to rectify this to no avail.I had to call.They said it will take about 30 days to review. This is crazy ... sending vials of a vaccine which I never ordered, wanted, or could use.

There prescriptions are almost always late. You will spend hours on the phone. They will frequently tell you when they have messed up and are not going to be able to get you your prescription in time that you should use a local pharmacy. Do not use them.

I too have no choice but to use E.S. Things started out well, getting my meds on time. Gradually they came later and later. Finally to the point where I'm out of meds. Was forced to get myself to my Dr then to pharmacy to obtain a short term supply. The pharmacist did not want to fill script. Told me "next time take it up with ES." This unpleasant experience has happened a couple of times. It's left me feeling very anxious each time, every month about whether my meds come on time or not. Phone call with supervisors at ES leave me bewildered and frustrated. Basically telling me what I want to hear, with no change in problem.

It's impossible to get thru the automatic voice system, it does not understand Asian accent. I missed my medication because of system was not able to get my birthdate.

Seems to be absolutely no way to navigate the user unfriendly system.
Impossible to talk to a real person.
Very frustrating.

My meds are constantly late if they show up at all! I am forced by Tricare to use this horrible, incompetent so called service. Their only solution is to charge me again and tell me that basically it's too bad my other meds didn't show up but they won't do anything about it.

I would just like to say what a terrible terrible company express scripts is. It has been over six weeks since my old pharmacy Optum has transferred my information and prescriptions over to express scripts. My doctor has sent in three of the same prescriptions on three different occasions. I am still waiting for them to be filled. I called six times and still have not resolve the issue. The first time I called express scripts told me I needed a new prescription being I was transferred to Xpress scripts as a new pharmacy. My doctor sent them a new prescription and when I called back they told me my doctor needs to call and change my prescription to home delivery. So far my doctor has taken her time to call express scripts and send a new prescription and tell them to change it to home delivery. Today I called over five weeks later and today they told me they need a pre-authorization for the prescription. I've been in touch with 6 to 8 different people and not one of them could tell me why I have not received my prescription up until now July 18, 2022. After I called today July 18, 2022 I spoke to a girl who transferred me to a supervisor and I told the supervisor I have been out of medicine for over a week. This past Friday I received my other medicine that I hadn't taken in over a month because I was out and I let the supervisor know that. I also informed the supervisor whose name was Claire thought I was out of my other medicines for over a week and I hadn't slept in four days. She put me on hold and came back and said she doesn't know why the prescriptions had not been filled. She put me on hold again and came back to me and told me that I had an outstanding balance of $93 from 2015 and that is why I have not received any prescriptions. I never old a balance and she also said the balance was written off even though I never order balance but yet my medication was still held up. So this is how eXpress scripts Treats their patients who have no medication left and all they care about is $93 that I never owed from seven years ago. They never once asked about my health how are you doing and what they can do for me to get the process sped up. Did basically help my medication ransom until I paid an outstanding bill that I never owed. Not caring whether or not my health was at risk as long as they received the $93 from seven years ago. I think it's disgraceful and I think something should be done by the government to not allow this company to try and shake people down and not give them medication that is prescribed by the doctor because of a fake outstanding balance. I am covered through express scripts from two different healthcare providers and jet I cannot get a prescription filled. Can someone please explain this to me! I do not know who to contact in order to get this problem resolved but be sure I will be contacting somebody to make sure this will never happen to anyone else. I explain to the people I need my medication and the best they can do is to say it's being processed as it has been for the past several weeks. If anybody is looking for a pharmacy I would 100% stand clear of Xpress scripts it is probably the worst pharmacy I have ever dealt with. I will be looking for someone I can contact as far as a government agency or anyone who can help me resolve this issue and I will give an update to anyone who will hear it. Express scripts should not and will not get away with what they did to me and how I was treated .

I am in week two of trying to get my Citalopram prescription. It has been a total nightmare. First, they said my doctor didn't send the prescription on their letterhead, then, once that was resolved, they held it up because someone determined that it might interact with another of my medications. Note: I have been taking all of these medications for years without problems. I only discovered the hold up because I checked my online account. Once again, they said they were waiting back for a call from my doctor, which is not true. They never called my doctor. On Monday the 11 of July, my doctor called them and said it was ok for me to take the two drugs, and so, I though we were done. Express Script then sends me a message saying that the 90 day supply is on the way, but, it won't be here in time. I called again, told them I would need to pick it up at the pharmacy. Went to the pharmacy, and they told me Express Script would only allow me a 30 day supply. This time when I called, the person told me that I need a PA for the Citalopram, and I told them my doctor called them on Monday. After 30 minutes, my call was disconnected and now, today, July 14th, their system is down. I am out of the half pills I have been taking, so I will now be going to the pharmacy, paying full price for 30 days because I have no choice. I have registered a formal complaint with STRS and will now begin encouraging other members of my pension plan to do the same.

I have been trying to be reimbursed for my medication in the amount of 452.17 since paperwork submission in April 2022. They will not let you talk with the Special Project Team for which is my understanding handles the reimbursement. Each time I call I have to tell my story each time. The supervisors I talk with will tell you they do not see what I'm saying and as of today 6/21, the lady told me I received a check already. This was the case on another medication but not for the one I'm trying to be reimbursed for. Where do I go now. Who can actually help me. What a game they play.

I Will Testify At The Uaw And The Michigan Attorney General Supported By The 100s Of Bad Reviews I Read On Your Corperate Web Site !!!

I have a bad experience with this company. The medications they send me have short expiration date, so it is not as effective as the one I used to get from a physical pharmacy. Now I have to trash my medication before the expiration date on it because it is not as effective. For my last order with them, they sent me a large ointment tube with short expiration date. I communicated the company twice explaining that I use this ointment as needed and I need a medication with later expiration date in order not to waste my money trashing the tube while it's hardly used. I received weird replies not related to my inquiry. I called customer service, had to speak with 3 persons for a long period of time, explaining the issue to each one of them without any progress. Finally, I spoke to a manager/supervisor, who spoke with arrogance and did not care when I mentioned that I am not satisfied and will share my experience with other customers. Conclusion, no more Express Scripts. Will switch to another physical pharmacy to save my money and get better customer service.

You are crooked and liars. Turn me into the local cops with false accusations about suicide and cops coming to my door with guns drawn just because because you keep losing my opioids. You've taken my husbands guns because he is dead and can't fight back. Military needs to stop using you. I'm trying to get the so-called recordings that you won't give to me. Hope you go to jail.

You are the worst PBM I have ever dealt with

Ordered diabetes medication for my father through their App on April 25th. Quoted delivery date was by today, May 4th. This morning my father got a call from their automated system stating that the order could not be filled due to a payment issue. After confirming that there was no outstanding balance listed in the App, my father called their customer service line.

The rep claimed that they were holding the order due to cost and wanted to speak with someone to make sure that it was ok to charge it. Also tried to claim that his doctor needed to provide them with something, even though they already have the Rx in their system. Father finally asked them if they needed anything else from him to process the order, rep said no and the order would ship within 24 hours. Also received an email from their system saying it should be delivered by 5/13. We will see, but I have had people try to sell me a bridge before.

So why did nobody call in the week and a half since the order was placed to confirm that it was ok to process and we had to wait until the order was supposed to have been delivered to learn there was an issue? Even an automated message of some kind notifying us of a potential issue would have worked. The order was entered in the App, not automatically by the doctor's office so clearly we were aware of the price.

This is just the latest problem we have had with this company, ranging from the automated system trying to reorder medicine that has been removed from automatic reorder to items that should have been shipped but never were because they didn't bother to contact the doctor for an updated Rx. I'm not entirely sure that they don't have my dad listed twice in their system.

For a system that should be straight forward it seems to be falling apart regularly. Looking through other comments here it seems to be a pattern of them failing to get critical medications out on a regular basis.

This is a pharmacy that does not fill prescriptions. Sounds strange, doesn't it. Until you file a complaint with Medicare this company essentially ignores you. Then they give you the runaround and still don't fill prescriptions. The worst ever!

So as a continuation to my adventure with Ex Scripts, no one there ever thought to send me a replacement for the damaged insulin that never made it to me even though the phone recording kept saying the delivery will be 31 Mar. That came and went without the medicine. I called them around 7pm EST to find out something. I was passed from 1 person to another and then finally a pharmacist who placed the order and I gave her a piece of my mind. These people love to apologize for everything but it does not help when you're sitting home without your meds. I finally received my order on 6 Apr.

The worst company I have ever dealt with in my entire life. Customer service hasn't a clue of what's going on to say the least. The company is crooked as crap. They would not let me refill any meds including my insulin until I paid an outstanding bill that I should have never received in the first place. I have been out of insulin for almost a week now. I ate the freakin bill and paid them and now my insulin was damaged in transit and never made it to me. That was 5 days ago. I am still waiting. I call, they have no idea.

Express scripts customer service is terrible. If I could get thru someone else I would. Sent rx I didnt order and then charged me. Had records that I cancelled rx but they cancelled then reached out to my provider and sent it anyway. Check your pill bottle one time rx was all crumbs.