FPL Customer Service

Impossible to speak to anybody at FPL.
The worst!!!!!!!!!!!!!!!!!!!!

First off its almost impossible to talk to a person. The automated system keeps you going in circles even when you hit 0 or ask for a operator it tells you its not a valid selection.I have had 2 accounts for almost 4 years.

I have arrangements on 1 of my accounts. This is only the second time ever and have paid those arrangements earlier than due. The other is current and never had so much as a arrangement set up on it or even been a day late.90% of all my payments to them have been 2 weeks early! Now they added a 302 deposit adjustment on my bill due in 2 weeks.

If I could pay the 300 I could have paid the 150 bill without the arrangements. I have had power in 7 states and this is the only one I have EVER had issues with. This is a absolutely horrible company and customer service is the worst.

They would not even accept smaller payments to make the deposit up. They would only give me a number for a government assistance office to help pay the deposit.

impossible to talk to a representative

I would give this company a D. Their prices are twice my costs from my last 2 states. try to get a person to talk to, forget that the only thing I ever seem to get is a recorded person who tells me talking to a human is not an option.

Terrible decision moving here. Cant wait to get out. FPL sucks and rates are too high no help on extending help or anything

I can't blame in any employee but is really a feeling inside is really hard to keep it in first you never can't talk with a real person then is impossible to win they can do wherever they want to you I start to have bad time and guess they ask me again for a new deposit because I was late in the payments. late I never stop to pay and from there is a nightmare now I have to pay cash in Publix because they block my back account and my credit cards...how they can do it I don't know but every time I want to pay in the end the system says your payment can't be processed..wow I don't even wish this to my enemy is a real scary movie

The budget billing not only has not saved me a penny but also I have been paying twice as much as my next door neighbors with same condominium size! I unenrolled from budget billing.

What is anyone to do? We complain and complain and no accountability for FPL. They know the economy is horrible and we are unable to even put food in our table and whenever they decide to cut your power off THEY CAN AND WILL. We did not receive any prior notice to this. So they prefer for us to lose our food inside our fridge and freezer than to work with us That's very humanitarian Plus they charge you a deposit because you're late five months straight but pay just because they can. I will be going to the attorney general or governor because something has to be done. We can't live like this.

Worst company ever!!!! They raised the process astronomically then shut you off because you can't afford to pay your bill. We have a family memeber at our home on supplemental oxygen. Luckily our neighbor helped out until we were able to get home from work. Had to miss work to get home. Not to mention that all the food in our freezer is glow thawed. Had to use all the money we had to get the power back on. No money to buy groceries. Make too much money to qualify got assistance. This company sucks!!

Due to no other electrical service provided in my area of residency, FPL tends to up their fees and charge outrages bill. According to the charges they are biased off meter monitoring but if you would like to enroll in auto pay, they will be able to lower your monthly bill. I have been going back and forth with the Michael Flanagan- Customer Advocate-Florida Power & Light Co. (FPL), regarding a bill of $273.30 for one month, for a three bedroom / two-bathroom apartment, total of 1295 sq ft. My bill is almost $300 per month and this started September of 2023. My upcoming that is due November 1, 2023 is $236.34 and he was clearly not trying to resolve why the jump in my bill, from an average bill of $189 to almost $300. This is ridiculous and they are bullies trying to rape hard working consumers. I was informed by Mr. Flanigan after he had my appliances and a/c unit diagnosed that he does know what is pulling the energy even when no one is home but the meter is showing consumed energy and I have to pay. With the economic they way it is today how are the consumers supposed to afford just to live. This is ridiculous. Hopefully someone could really investigate FPL and come to some conclusion on how to put a stop to these price gouging. Price gouging is a crime and FPL have no regulatory of enforcement so they continue to rob from hard working Floridians.

Started my FPL electric in March 27th, 2023 we payed our first fee to turn on the electricity in my home and ever since never got a letter, a call, or not even a bill online to pay. For months we have been trying to contact fpl, however failed. It has been very hard to contact them. Now it is October 5 of 2023 and the bunched it all up and expect us to pay 1,500 dollars by October 25th. This is ridiculous and I will be contacting my resources and will discuss this with the higher ups.

Fcking terrible at what they do, neighborhood at 33147 always has outages when there is minimal rain. Always the same shite, fcking fix the problems you imbeciles. Electric bills high enough to be dealing with outages every week over the most minimal shite. Crews take 6+ hours to get here to not fix the main problem every time. If it's trees start fcking cutting them down arseholes.

Your care of 33405 area customers is disgusting! The poles and lines on lake avenue,Macy street,Lytle are degraded and antique to todays power company standards.We here of 114 customers get frequent power outtages during no.thing more than rain storms.I have lived here since August of 1991 and have seen your total lack of care in this area get worse and worse.Maybe you should pay for loss of food in freezer and fridge during these hard economic times that many struggle with now.No tropical storm-no hurricane-yet..... NO POWER FOR 7 PLUS HOURS!!!

Cannot reach a live person for obvious billing problem

Cannot ever get any help for Customer Service. Big hugh company and no one can help you, but make sure you pay ypur bill on time as they will cut off your service in 3 days. Customer for 45 years. What a joke

Zero Tech support for the App, rude customer service representatives over the phone. Any phone calls to this company since they took over from Gulf Power have been horrible. The customer service staff acknowledge is limited, useless, and act like your wasting there time.

FPL is awful! I paid my bill on time but their contracted billing department kicked it back. I have always paid my bill on time. Now they want me to pay an additional $40 on an already $400 bill. I have tried to get them to wave the fee but they refuse. F them and their outsourced payment contractor.

Worst company I've ever had the misfortune of dealing with.
Who makes stipulations on how you're allowed to pay them?
Total nonsense, #downwithFPL

Avoid buying a Surge Shield, Surge Protection plan with FPL, they are useless.

On June 17 the neighborhood of my home was hit by lightning and the resulting power surge burned a lot of appliances including dishwasher. BTW the FPL Surge Protection was useless.

I got 2 technical expertise reports: from Sears and from Security Force of America officially confirming the damaged devices listed above.

However, my claim with FPL Surge Protection was rejected because the technicians wrote for all devices " "damaged by power surge" except for the dishwasher where technician wrote "damaged by lightning"

Well, FPL Surge Protection told me that this wording is not good for them, they need all written as "damaged by power surge"

I tried to explain that the lightning created a power surge so it is a big nonsense what they asked, especially since all other items were described as damaged by power surge. There was no way to convince them, they rejected my claim.

All in all with FPL and with Sears was a dialogue of deaf and mutes, they talk like robots, they do not read what you email them, they do not care, they play being stupid, and they do not want to listen to the truth and explanation.

Unfortunately FPL is the only provider here, but please, avoid using their protection plans. They will pay you zero, no matter.

I went from regular billing to automatic payments and my bill has jumped $400 in two months. I use energy tracking and I use less energy now than ever.
FPL please explain.

Call in about cable sparks meter up in pole top of outside breaker box, they won't send nobody to check, is been 2 days.

We have been without power for almost 48 hours! The updates received just keep extending the estimated period for restoration. It should not take this long to get the power back on. Its over 90 degrees now and all refrigerate food has spoiled.

Hi FPL the electric company in Miami, is charging us with Solar meter 385 us per month this month. In saving at home 82 temperature in our split and disconnecting Ac from the wall. They insisted in the Global warming but this is government's solution. They are charging us with out any consideration.
We need a responsible way to respond to this for us. Bless

Cant there be some living breathing person to speak with when trying to pay bill. I mean this is terrible.

FLorida power and light is promoting a time of use rate to lower your electric bill.

I have requested 5 months ago yo enroll on it.

Nothings has been done as of today

Just called again now they claim that as I enrolled o n the budget program I will have to discontinue it wait 30 days to request to be enrolled in time of use program

Is FPL running a scam

Will contact local media to see what f they can do an investigation on it

Just a suggestion. I really like the energy dashboard for being able to see how my energy usage breaks down. We recently bought an electric car, and we have a dedicated charger at home in the garage. I'd be very interested to see my energy usage for the electric vehicle. I think there will be many more people installing home chargers as time goes by.

Thankyou guys for fixing the power outages

Ryan came out today to replace an aging meter. He was so friendly, and the power was only off for maybe a minute. Thank you Ryan and FPL. I appreciate you. Keep up the good work.

Had issues at my apartment,spoke with Marie from Customer service she was able to take care of my problem over the phone,everything was working after she took care of the problem, she had great Customer service skills, very friendly, thank you Marie keep up the good work!

Ms Dudley, an accounts supervisor, was friendly and immediately resolved my issue on the phone. It was hard to get past the web site repeatedly telling me the algorithm had shut me out of auto pay options, but once I got a live representative, he realized only a higher level agent was going to be able to override the algorithm.

Today we returned to our site after the hurricane and had no power. A little after 4:00 I filled out a power outage report on line. They promptly called me back and ran a quick test. They could not communicate with the meter so they sent two trucks out. They replaced our meter and by 8:15 we had power! Hats off to FPL for such prompt courteous service.
Helen Johnson

FPL has worked hard to give us reliable power. If you aren't obese of the unfortunate people who are now coping with complete devastation, may I suggest you stop whining and say a prayer if thanks. FPL is where they are most needed. This from a grateful custoner.

I just had one of your people come to my door with a disaster package of foods. I think that was just DECENT and thoughtful ---- we need a little bump like that!!!!!!
Your customer
JR

A transformer blew in our neighborhood around 9:30pm & FPL was out within the hour to restore power. The worker, Michael Walker, was upbeat & positive. He came and trimmed the tree that caused the outage in the dark right before Hurricane Dorian. He was friendly, personable & happy to help. Very grateful for such selfless, great ppl still left on the earth!

I would like to thank FPL for your fast and timely response after a transformation blew out this morning at 4am.light were back on before 7am.Thanks again FPL.!

i needed a question answered and got thru within 2 minutes . the lady Dianne was very pleasent and courteous and helped me with my problem . people learn to navigate the system

Yesterday a lighting stroke the transformer next to my house and the power went out, I called fpl and they came fast, they change the transformer and the power came back. I want to thank the workers first, and the company next for the excellent job they did, very professionally, and a very nice group of people. That���¢�¯�¿�½�¯�¿�½s why I recommend them for a job well done, thaks

Ms Lopez, an account supervisor, in Miami was a pleasure to talk with. The is very helpful and is working on my issue with SurgeShield. She will call SurgeShield and address with them on issues. She is truly a valuable asset to Florida Power and Light. My thanks go our to her.

It is more than apparent, FPL has worked tirelessly for going on 3 weeks in preparation, coordination and execution to restore inevitable loss of service due to Irma. I lived through Andrew and the quality, service and timeframe of restoration have far exceeded my expectations. Lessons learned and processes improved. Barnone a tremendous amount of respect and gratitude goes out to all FPL workers, contractors and company for your exhaustive efforts in what could have been so much worse. This was not an insignificant storm. The Florida Keys, the Caribbean who suffered real devastation and do not have basic necessities is where any human energy should focus and deserve our full charitable attention. Crews from all over and in Florida have banded together to give FPL customers their most and best demonstrating grit, tenacity and commitment to all Floridians' well being. I say Thank you From my family to yours

Just wanted to thank all FPL for the great job for restoring power as quickly and safely as you did. Please continue to do the great job that you are doing. Stay safe.

My Name is Pamela Jackson and i just wanted to take the time out and thank you and all of the help you had around the world that came to help becsuse of hurricane irma. I lost power sunday sept 10th and i just received ppwer just 10 mins ago. This was the longezt i was ever out of power and to be honest i wss mad and misable plus i hsve my 5 year old son. All i wantef was my power on not knowing what it actually takes to restore power witbout anyone getting hurt badly..you or us so once again thank you so much anf i appreciate everything you had to so we wouldnt have to endure the heat another night and another cold shower. Keep doinf the awesome job that your doing!!

From Verbenia Drive in Satellite Beach, we thank you so much for your hard work and getting our lives back on track!

Thank You Fpl
Got Our Power Back Within One Day Of Outage. You Guys Are Super.
Bless You, Our Hard Working Men And Women..

During Hurricane Storm Matthew we were without power for 7 hours. We are very thankful the responders from FPL going out in the storm conditions to make sure we have power. Thank you so much for all you do. Just know we don't take it for granted. We truly appreciate it.

I'll write a letter - my preferred means of communication but wanted to comment on this site because of all the negative comments (circa pre 2016). Really! why bother with this unscientific method of commenting? But since you do: I had an exceptionally good experience when speaking with "Danny" this week. Knowing the temperatures lately are significantly higher than usual, I called to ask why my bill is so high in spite of carefully monitoring the A/C temp. and what setting would help lower my bill and also while I was at it, I asked about appliance usage and costs per kilowatt. It was an unusually helpful experience. Speaking with knowledgeable, caring employees is the exception today, rather than the rule. Danny ought to be your #1 spokesperson. First time I've been impressed with FPL.

I Just Wanted To Say Thank You For Fixing My Street Light One Of Your Guys Was Going Down My Street And I Asked Him To Look Into Getting The Light Fixed And He Said He Would And Its Working And I Feel Safe You Do Have People That Will Go The Extra Mile Thanks

The new year brought some problems with our power service. We had flickering lights, power failures, outages to half of the house,etc.After the joke got old about paranormal activity, we actually got around to calling in our problem.It started with the pleasantness of the phone person late at night to Vernon showing up at 1:00am and immediately diagnosing the problem with a confirmation that a crew would be out in the morning to replace the deteriorated line and system causing the whole electrical debacle.Sure enough, Anthony and J.C.arrived at 9 am and without missing a single beat, replaced the old with new. After they cleaned up any minimal debris, the final product displayed was nothing short of precision artwork.Our most gracious gratitude to Vernon, J.C.,Anthony,Herald and the female phone representative (whose named I failed to write down)for being prompt, pleasant,efficient,knowledgeable,attentive and in taking pride in their work.

Again, FPL gave me the greatest personal service. I found the ground wire on my Meter was loose and called to find out what to do. A person by the name of Chantelle answered and gave me info on what to be aware of and was sending someone to look at it. To my surprise at 10:00 PM a gentleman in a huge truck was on my door, looked at the cable, informed me to call my electrician and was very courteous. Thanks again for the great service provided!Tony D. Monjer.

We have had an ongoing problem with the Lenneox A/C which is 5 years old and we have had 3 coils and 2 complete unit replacements. We were told to call FPL for an insulation study as we needed more in the attic. We call and Don Macfarland cam out and what a told relief to have a component and informed person show up. He did a complete check of our system and the split between return and duct temp was on 2 degrees. We call our A/C service and they were here 8 days before and said everything was OK. Now no A/C and they came out $81.00 service call and said we need coil number 3. Don called again today to follow up and that is way more then we ever expected. FPL has one Excellent employee and and one satisfied customer with FLP no so with Lennox GREAT JOB....THANKS FOT YOUR HELP

Ted Newhook

06/23/14
I had a problem with my bill and after a week trying to get to the right person I finally found GRACE TAHUAHUA who gave me the best service I ever receive by phone. Thank you again Grace.

I'm a ex fpl employee but with the new Meters in place I don't think we need certain meter readers that's wasting company's money during Christmas couple of your employees were shopping on company's time while there's a lot of people out of jobs around here in brevard county my son was let go from fpl meter readers and yet you have guys wasting company's money on fpl's time I think these guys are leads that are making more money and wasting fpl's money