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Federal Express

Customer Service Ratings and Comments

Federal Express is ranked #111 out of the 219 companies that have a CustomerServiceScoreboard.com rating with an overall score of 37.13 out of a possible 200. This score rates Federal Express customer service and customer support as Disappointing.

NEGATIVE Comments

22 Negative Comments out of 24 Total Comments is 91.67%.

POSITIVE Comments

2 Positive Comments out of 24 Total Comments is 8.33%.

Issue Resolution

Reachability

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Product Knowledge

Disappointing Overall Customer Service Rating
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  • 2-6-10 I was expecting package delivery via tracking information. No delivery. Later in the evening an honest gentleman living about five miles away called and advised my package was left in his yard. No simularities in our names or address's.Its as if some uneducated idiot was just passing out packages at random. This and other previous problems makes me avoid fedx whenever possible. Vendor of my order will be advised. Unable to locate a complaint form for fedx. Temple, Texas

    Smokey 2/6/10 3:11PM

  • federal express ground shouldn't even be in bussiness . custumer service none . they don't deliver on time . they don't call if they don't want to deliver they cliam a weather event .I use alot of overnight letters in my bussiness Iwould never use them because they are so unreliable. I bought some speakers from amazon the first set was delivered 1/2 mile from adress wasn't called real lucky I found it . second pair not delivered but instead driver called house let ring 1 time and hung up so I called back the driver said it was to wet and would I like to drive 5 miles to get my package. I informed him that UPS had just delivered and also mailman had no problem but he choose not to deliver and posted not delivered due to weather event.I will be calling amazon and telling them i will no longer buy from them just because fed-x performance .I know its a matter of time before fed -xpires

    Anonymous 2/3/10 12:55AM

  • My mother is 91 years old and lives alone. I used to try to send overnight fresh fruits/vegetables from a merchant. The FedEx driver just left the packages wherever he saw fit, and by the time I found them they were ruined. He left a table for my mother at someone else's address and I had to pay to have it moved. Just before Christmas I had a ham sent to her; she never received it. Supposedly it was signed for by a receptionist at a front desk. There is no receptionist or front desk within miles of my mother; she lives alone in her own home. After numerous phone calls to FedEx, with no resolution, I was told it was too long ago and the driver doesn't remember anything about it so nothing I can do about this $70 ham. I have made multiple complaints about this driver. It is a rural community and the same driver is the problem. FedEx could care less. Apparently the driver can do whatever he wants with no consequences. Avoid FedEx at all costs.

    fed up 1/23/10 3:19PM

  • Our office is very disappointed in the friendliness and helpfulness of our delivery person. We have had packages delivered to a business across the street at another business with the idea that the business across the street would take responsibility to call our office and let us know we have packages there. Several times there were 4 or more packages (large in size) sitting in their reception area for 2 full business days. We ask our driver to please not leave packages at that address because it was inconvenient for both offices. Today one of our employees has been expecting a package that was shipped on 01/06/10 that had not been delivered. She ask the driver to wait one minute to check the package for the item, he immediately turned around and left without acknowledgement to her. He was rude and noncaring. Our other delivery drivers from other companies are always nice and very willing to answer questions and wait for us to check the boxes if needed. I think yo need to send out surveys to customers and learn about the issues related to your drivers so that you can address the negative comments sent to your business.

    Anonymous 1/18/10 12:47PM

  • Please note that I go out of the way to write good reviews of a product or service when merited. My experience with the Fed-Ex delivery system thus far has been more than frustrating to say the least. I expedited my order for aircraft parts last week so that I could have my mechanic install them now, when my airplane is already being worked on. Apparently they arrived yesterday, but I can't get to them until Monday (THREE days LATER) because you're closed on weekends. I can't sit at home all day for the next week and have no idea when your driver will attempt a second or third delivery before sending it back to the shipper. I can't get a real human being to tell me where when or how to pick it up myself even though I know it's somewhere in town. This is costing me money while my mechanic (who works on weekends) waits. Why bother paying substantially more to expedite my parts when I CAN"T GET TO THEM when they arrive? NO this is NOT a good experience for me. Frankly, I excpected better of you.

    Anonymous 1/16/10 5:12PM

  • federal express in brooklyn,ny has lazy employees 1. the driver did not attempt to deliver my package that was a christmas gift for my child my phone number was on the box if he didnt know the area reason why the driver made no attempt. then when i go to fed ex to pick up package the customer service rep was rude and not helpful when i asked him the reason why it wasnt delivered. another day couple days later i had to return a package that only goes back through fed ex same rude customer service rep refused to go into system and print out return label after i gave him the rma # i was told to go home and do it this also happened at your fedex return system location at 9002 flatlands ave if your company continues to hire lazy people to represent your company you should be ashame of yourself. i had nothing but an bad exprience with your company and i don't know how you have stayed in business this long. after two weeks of trying to get my package returned i finally did return it at a fed ex express location on ave u & east 12 st in brooklyn ny you should send your employees over there and have the young lady that helped me today on how to treat customers.

    fedex is the worst 1/5/10 4:58PM

  • Fed up with fed x....they are simply unreliable and unwilling to make adjustments to delivery (I live in a very rural area)
    my last delivery of a package was left at the bottom of my driveway, in a puddle of water, in pouring down rain(unprotected!).....Note; on the same day I had two other packages (the same size)that UPS delivered through the USPS in my mailbox....(there had been snowstorm two days prior, so I understood delivery accommodations were needed)
    .....this is primarily a local issue because I do not have the same issue when delivered by ground from Portland instead of Longview WA....my efforts to get resolve are impossible, due to fed-ex's impossible customer service....they refuse to connect me locally with the Longview delivery outlet, so I can get first person resolve...This is can only be described as rock-bottom customer service (hide you head in the sand and hope you get enough majority to keep your business viable)

    Bdirt 1/2/10 12:05PM

  • On 12/14/09, Federal Express left my package containing four Christmas presents at the wrong house. The customer service representative I spoke with in Chicago acted like he couldn't have cared less. When I explained that I needed the presents by 12/20/09, his solution was to re-order the items and have them sent by a faster method. When I told him that was not an option, he stated that the driver would contact me in 24 to 72 hours regarding the problem. We were finally able to locate my package in the neighborhood with out any help from Fed Ex. Thank God for honest people! I am still waiting to hear from the driver.

    CL 12/31/09 12:09PM

  • While applying for a Visa, in support of a new contract (job). Federal Express sent my document to the wrong address. This document was headed to an Embassy, with an Attention To:, name. The address was 601 and courier gave the documents to a person at a 600 address instead; the person, who is unknown, signed receipt of the documents. I am still waiting for Federal Express to contact me back and correct the problem, after giving them my tracking number. This is the end of day two.

    WEO 12/16/09 3:00PM

  • Recently, I decided to try the Zagat Wine Club, and the only delivery option was Fedex.

    I have decided to cancel my membership before even opening the first bottle of wine, in my initial shipment!

    The ordeal simply isn't worth it.

    On the first Fedex delivery attempt, the driver left a notice on our door, indicating that an adult signature was required at delivery. I called Fedex to inform them that my office was only minutes away from our home, and requested that the driver call me when on-route so I could be at the house at delivery - and also that I could not accept delivery the following day (Tuesday).

    On Wednesday, I received no call but found another attemtped delivery notice on the door!

    I noticed that both delivery notices showed approximately the same time-of-day (2:00 to 3:00 PM).
    So the following day I came home before 2:00, and remained their for the rest of the day, but there was no Fedex delivery attempt.

    I call Fedex AGAIN, and was informed that I could pick the package up in Alexandria, VA which is approximately a 40 mile drive. Then, the following day I received a Fedex post-card, requesting a day-time contact number to facilitate delivery.

    I called Fedex AGAIN, gave my office and cell phone numbers and requested delivery to my office address.
    The following day, I received no phone call - and no delivery.

    I called Fedex AGAIN, and was told that a change in delivery address could only be made at the request of the Shipper!

    Finally, I gave up and took 1 1/2 hours out of my day to drive to Alexandria and pick up my shipment.

    I will not go through this again.
    Today I cancelled my membership, and told Zagat exactly why - absolutely HORRIBLE customer service from FedEx.

    LLeeth 12/13/09 11:10AM

  • Either my wife or I or both were home all day 12/2/09 awaiting delivery of a TV. I went out at about 2:45 to get the mail and there was a door tag saying that they tried to deliver at 2:20 pm. If they had knocked or rang the door bell my beagles would have started barking.

    I called the 800 # and got a who cares attitude from both people I spoke to. I called another number and was transfer to customer service. According to my Magic Jack I was on the phone for 17 minutes plus while they contacted the driver. I was told that he would deliver it that evening. Never happened. I called again and spoke to a V. Riggins in Houston. She was no help but said she would call this morning at 7:30 cst. Still waiting.

    By the way - they use sub-contractors for a lot of their deliveries - especially to hoses.

    wrangler 12/3/09 6:58AM

  • It is truly amazing how a company with such poor service has become so large.

    exactly 50% of packages sent to us via Fed Ex get delivered to the wrong address or not delivered at all!

    Anonymous 11/25/09 2:39PM

  • Federal Express was once the most reliable overnight shipping option...however, their service in the Palm Beach, Florida area is on a steady decline. They do not provide customer service. Don't bother having a regular pick-up because they cannot be counted on - even after management gets involved. Three times out of ten drivers will pick up only some of the packages and leave the others behind. These issues are unresolvable. I absolutely do not recommend giving your business to Federal Express unless incomplete pick-ups and general unreliablity is what your company seeks.

    Anonymous 10/30/09 6:49AM

  • Customer service at FedEx is appalling. I ordered an item from a retailer and it never showed up. The vendor gave me a tracking number, FedEx said they had it,but could not find the address. I confirmed the address, they said I would receive it the next day.It never showed up, so I called 4 times, each time I was promised someone would return my call. It never happened, they tracking showed they had returned it back across the country to the vendor as undeliverable. The vendor had to ship it again. When I called for a refund after it took me 3 1/2 weeks to receive my package, I was told the vendor would have to complete a form and then refund my shipping cost.

    In short, I would drive across the country before I ever gave these people another dime of mine.

    Ian

    IButler 8/5/09 2:26PM

  • Don't EVER make the mistake of having something shipped "home delivery" instead of "business delivery" .... my shipper made that mistake and my package has been "on truck for delivery" for 4 business days now (not including Monday's...). I call every day asking where my package is, that the shipper made a mistake, and my office closes at 5, and could they PLEASE deliver it before five pm, and it just isn't happening. I was told there is no recourse. They all did apologize, but simply said there was nothing that could be done. It seems there should be some way to transfer a package to "business delivery" if a mistake was made. I can understand the delay if resolution was in sight. Is everyone on the planet mistake-free? Isn't this a "service company"? I'm extremely dissapointed that I have no help here.

    madatfedex 6/17/09 7:59AM

  • Here is one for all of you. I get paid once a month, I needed my check (no direct deposit) desperatly, I mean bad, I scheduled and paid for a pick up and an over night deliver to me. 48.00.

    I clearly put on the info the contact person and phone number at the location of the pickup. He goes in, asks the first person he sees if they have a package, they say no, he leaves. I find out, after the office is closed FOR THE WEEKEND. And I have to go on a business trip so wont be here if they pick it up on Monday and deliver it Tuesday to me.

    Now what....I havent got a penny to my name right now. I have had some unexpected expenses this month. I call customer service, and one girl blamed me. Apparently I should have gone with him??? One girl blamed the person he asked about the package, which it isnt a package it is an envelope. She actually told me to call that person and let them know what happened.

    The entire time I was speaking to what was supposed to be a manager, I was crying my eyes out. She could have cared less.. I could have had a stroke and died on the phone with her she was an icey cold b&%*&h

    I was so upset I didnt get her name but for my own satisfaction I will call on Monday morning and speak to someone in a corporate position because this is wrong on so many levels.
    Wish me luck

    adan57 6/7/09 4:47AM

  • dont ever use this company they lost or stoled my package and now there sayng they cannot do anything .

    Anonymous 4/14/09 7:50AM

  • I had a 2-box shipment from Columbia, MD to San Francisco, CA that was in FedEx Ground control on 3/31/09. The shipment tracked through to Hagerstown, MD where it got split, one box went through Sacramento, CA and the other through Bloomington, CA, at the other end of the state. I called customer service to try and find out how such a mix up could occur. Needless to say, they couldn't help. When I asked to be put in contact with someone at the Hagerstown, MD facility, they put me through to White Marsh, MD, who couldn't help. PICK UPS!

    SRMS63 4/6/09 8:19AM

  • I am a frustrated customer. Your tags left on my door do not indicate which fed ex. I left one out signed so I could get my package. A different company sent another package and your driver took that receipt from my earlier package which to date I still don't have and left the new package. There needs to be a way to distinguish between the subsidiarary companies by the tag -- is it Home? is it ground? or is it the good one close to my house that stays open? (no such luck in this case)? When you call the number you get a robot after a while you get a person who in my case lied to me (they say I was misinformed). Bottom line I went to your location which was difficult to find and it was closed. There was a warning that the office has video and audio survelience should I even get there when they are open I will remember that the poor employee with no phone to help anyone find the hidden location with no parking must meet many angry people. I'll be kind but I will be vocal to the merchants I deal with that I do not want the ground or home Fed Ex EVER! If you go bankrupt it won't be a loss even the post office does a better job!

    Anonymous 3/25/09 5:07PM

  • Per tracking information, I was expecting delivery of a laptop from Dell via Federal Express on February 27, 2009 at my apartment in Houston, Texas.

    Something unusual happened: I received a message from a FedEx delivery person (DJ Fedex 01, phone # 832-264-9814) at 6:48 AM on the morning of February 27, 2009. DJ left me a message asking me whether I wanted him (DJ) to leave the package at the apartment office or at my apartment. I called him back and requested him specifically to deliver the package to my apartment. I inquired about the approximate delivery time. DJ told me that he will be at my apartment before 12:00 PM today (February 27, 2009).

    I waited for DJ all morning on February 27, 2009. I called DJ at 1:04 PM. He told me that he had already delivered the package to the apartment office. I asked him why he had left the package at the office of the apartment complex since I had instructed him specifically to deliver the package to my apartment. He explained to me that he had mixed up the delivery.

    I called the apartment office at 1:25 PM; the apartment office informed me there was no package for me. I immediately called DJ. DJ did not pick up my call.

    About ten minutes later I heard knocks on my door. DJ was knocking on the back entrance of my apartment. I asked DJ whether I need to sign for the delivery of the package. DJ told me that the apartment office had already signed for the package.

    I accessed tracking information on the web site of FedEx. According to the tracking information, the delivery was made at 11:50 PM and the package was “delivered to address other than recipient.”

    There is too much false information in the delivery process and on the tracking form for this specific shipment.

    I feel that the FedEx delivery person (DJ) deliberately misled me and provided false information on the tracking form of FedEx. It is very unusual for the recipient of a package not to sign the delivery paper when the package is handed over to the recipient in person.

    DJ did not follow usual procedures for delivery of a package for one reason only: To harass me. I have never known this person DJ. I don't know how DJ obtained my phone number.

    I have all the necessary documentation in regard to this delivery. All phone calls received and made to DJ has been documented and retrieved from my cell phones. My mobile carrier has record of all phone calls.

    The whole situation has caused me severe mental distress. I feel I have been harassed unnecessarily.

    HARASSED 2/28/09 10:48AM

  • Tracking said my package was loaded on the truck early this morning. I live in a condo complex where all packages are delivered to a main office for central pickup. Near office closing time at 7 PM I was informed the Fed Ex truck had made its delivery for the day, but my package was omitted. The irony is, to exit the complex, the truck has to drive right by my townhouse. Customer service could only offer the lame excuse that the trucks are still out delivering until 9:00 and they had until 9 PM to deliver it. Of course, the driver would know deliver was not possible after 7 PM. Customer service was not willing to offer me any assurance of any steps that would be taken to be sure it would not sit on the truck again tomorrow.

    Phil 1/13/09 9:24PM

  • Please help!!! Since Nov. 28, 2008 I have tried to get a pick up for a pre paid package to be shipped express to Direct TV. The first pick up number was misplaced, and a no show. The second # 774 I was promised a pick up on December 22, 08 a no show. I called Fed X on Dec. 27, at 7:30 PM I was given another pick up #, number 440 for Monday Dec. 29. If this package is charged to my account for not returning the equipment I will forward the invoice/bill to Fex/Ex to pay. It is not my fault that the package was not picked up. The package have been outside the front door since the first call to Fed/Ex.
    Also, this will remind me to never use FED/EX.

    Anonymous 12/27/08 6:36PM

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  • I used the info above to reach a real person regarding delivery of a Fed X home delivery package schedules to be delivered on a Saturday to a business. The Saturday delivery was necessary but I don't know why it was sent home delivery. The tracking on line said the package was "out for delivery".
    Anyway I was nervous that the package might not be delivered due to the home delivery thing to a business address.
    When I called the automated system I said "representative" about 4 times and was immediately switched to a real person who was very helpful and was trying to contact the driver when he walked through the door.
    I found FedX very helpful trying to resolve the situation.

    Anonymous 10/24/09 9:19AM

  • I had a wonderful experience with Fed. Ex. I was attempting to mail birthday gifts to one of my grandchildren in VA. last July. I was too late for the post office, and feeling disappointed returning to my daughter's during my visit in Greencastle, PA. from CA. I spotted a Fed. EX. van backed up to a small commercial building. The driver was in the van ready to drive away. My last hope for having the gifts arrive on time was about to drive away. The driver, Donnie, I believe his name was, got out of his van and waited while the two people in the office, Brian Zook and Kathy Barnhard, were more than eager to help. All three were patient and very helpful while we boxed and addressed the package. I left feeling appreciated and was grateful that I had received such wonderful service. Thanks Donnie, Brian, Kathy, and FEDERAL EXPRESS. I also loved Tom Hank's movie "Cast Away." Now there's service for you. :)
    Don
    #4118 1026 2038

    donhealy 9/13/09 11:13AM



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