Federal Express Customer Service

User Reviews, Ratings and Comments

Federal Express customer service is ranked #389 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 35.68 out of a possible 200 based upon 401 ratings. This score rates Federal Express customer service and customer support as Disappointing.

NEGATIVE Comments

371 Negative Comments out of 401 Total Comments is 92.52%.

POSITIVE Comments

30 Positive Comments out of 401 Total Comments is 7.48%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Federal Express

    Customer Service Scoreboard

    • 35.68 Overall Rating
      (out of 200 possible)
    • 371 negative comments (92.52%)
    • 30 positive comments (7.48%)
    • 2 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.1 Issue Resolution
    • 3.3 Reachability
    • 2.1 Cancellation
    • 3.7 Friendliness
    • 2.9 Product Knowledge

Add your review!

Posted by Josh


Package lost indefinitely. They simply don't know where it went. Overnight delivery -- GONE.

Posted by Moya


Well,let Me Start By Saying That Fedex,ups,usps Are The Worst Delivery Companies I've Ever Seen N Heard You Have A Listing Of Numbers To Reach You So Wats The Purpose Of Advertising These Services If If Its Non-existence These Three Companies Will Fabricate Stories That They Delivered Wen They Really Keep Your Packages For Themselves Which Is Theft """if You Didn't Know Or They Screw With The Pkg. Got Lost Wasn't Delayed Etc. Today Is Tuesday 12 19 23 I've Been Trying All Numbers Even Corporate N Headquarters You Know Wat They Give You Thru Website N Or Google N App They The Same (darn) Number 800 247 4747 800 463 3339 800 622 1147 800 742 5877 It Is Redundant It Gives The Same Exact Automated Recording But Wether Or Not You Have The Same Tracking Number It Doesn't Accept It Then It Wants You To Say The Purpose Of The Call So No Matter Wat You Choose Your Going Round In Circles You Get No One Live!!! They Makeup Stories As They Go By Trying To Cover Up Their Mistakes N Flaws I """literally""" Despise All 3 Wana Be So Call Company They Setup The Phones To Answer By The Recording Knowing No One Will Get A Live Person They Put The Phone Off The Hook They Let The Phones Ring To Not Answer Their Rude Unprofessional Sarcastic Obnoxious N More Its A """disgrace""" That Consumers Are Treated N Ignored Just To Speak To A Person But No One Does Their Job """aaaaat Aaaall""" You All Are Very Aware Of These Complaints You Ignore Them All Intentionally Reps./supervisors Are All The Same Oh, Forgot Even The Drivers """everyone Fabricates""" Just To Cover Their Mistakes They Say The Same Stories N Excuses But, See Im One That Documents Detail After Detail From The Time I Dial The Number From Their Stories N Excuses Till The End Of The Call With Their Names,numbers, Dept.n Position It Takes Days Weeks B4 Any Results To Then Lie About """wat Their Gonna Do To Resolve N Issue Or Issues Wen It Really Never Happens I've Been Calling Since 8am But No One Does Their Job Every Body Wants To Get Paid Good Money But But No One Renders Great Service It's Nonsense Bull Crap You All Need Retraining N Then Shut Down For Good N Stop Advertising Fabricated Services!$%&%@!$&^@!!!

Posted by Josh


Failed to deliver a package. Driver rang the doorbell and walked away just seconds later before anyone could make it to the door, so I requested they drop the package off at a local drop off point... they take it to the drop off point at 5:45 am when it opens at 6am and once again I don't get my package. Tried calling multiple times only to get hung up on by a robot. I don't always have problems with my deliveries, but when I do it's always fedex. I can't say enough bad things about them.

Posted by Pearl B


Beyond horrifying. After following FedEx Customer Service directions for mailing when their website refused to complete a label for me to print at home, two items were picked up and promptly lost. One, miraculously, was found. The other was tracked to their infamous Overgoods Dept. in Utah. From there, nothing would shake it loose to make its way to me. Conflicting information--the item is lost, no it's not--from their Customer Service, Resolution and Investigations departments. No one ever called back as promised. Several times I was left hanging on an open phone line. Insulting, demeaning treatment. Everyone was perfectly polite when they spoke to me, but the problem was never solved.

Posted by Chris


Package that was supposed to be delivered Wednesday still not here on Friday. FedEx's website says it will be here Monday, which is two days after I leave for the business trip I need the package for! Don't bother paying extra to have FedEx service and don't try to contact them asking them to deliver ASAP. The website, virtual assistant, contact customer service, and Google search all send you to the same phone number, 1.800.463.3339. This connects to a snotty recording which will not send you to a human, then hangs up. There is no FedEx anymore, there is just We'llDeliverWheneverWEFeelLikeIt,ToughBeans.

Posted by Benedict


An American company used this company to ship collectible photographs. I can report that they are dire, worse than the minimum one star. Since they are one of the most spammed companies worldwide and infamous as a logo used in phishing, I can report that the 'real' Fedex is worse than any spammer. It's no wonder they are the target of spammers - their service and customer relations is so bad that it is indistinguishable from those who try to catch you out with phishing scams. They take no responsibility for how untrustworthy their brand is. They are poor communicators and unscrupulous with your merchandise. Please avoid using them, and ensure others in your circle realise that they are unreliable if you wish to get items from place A to place B in the world. You can do better - and, trust me, you cannot do worse.

Posted by Miranda


I am extremely disappointed. I am mailing a visa application, which was very time sensitive and had to include my passport. The visa agency had pre-paid for a FedEx priority overnight label, but after putting the package into the nearest FedEx dropbox, it never got picked up! Then I had to speak with six different customer service reps, some of whom just pretended the problem was resolved when it wasn't, before I was able to file an official report. Still no sign of the important package, and will likely need to cancel my travels. Ugh.

Posted by Warren S


Over the past year, three shipments have been reported delivered at the nearby location, then stated they were on the truck for delivery, and then not delivered.

The last order was a mattress. I looked at tracking and it said "recipient requested delivery delay," which was false.

My law firm no longer uses Fed Ex because they cannot be depended upon to deliver packages, and you cannot speak to a live person to save your life.

Posted by extremely disappointed


extremely disappointed . it took them three days just to get my package out of n.c., another two days to get to texas, and it's going to take another two days to get to tucson, i am a retired truck driver, and i know how long it should take, i can't run my business with delivery's that take that long, they are just as bad as ups, both are companies that just don't care to fix there problems.

Posted by Bill Charles


FedEx treats you like you're a number. The second your package is marked "Delayed", they will completely ghost you - no more tracking info, no more current package location - nothing. I'm getting this treatment on an Overnight Delivery of a rare aquarium fish, that is now, undoubtedly dead. When will I receive the dead fish ? I have no idea, because I am just a worthless number to FedEx. Tell everyone you know to stay the hades away from FedEx !

Posted by Angela R65


FEDEX was scheduled to deliver a package to me on July 15, 2023 from 9:00am-1:30pm. I sat on my couch until 2:30pn. Never once did i receive a text message. I happed to look online and the message indicated that the driver attempted to deliver the package which is a lie, there was not a door tag on my door and I spent more than half of my day waiting.
This company is a joke and going forward I will recommend using another delivery provider.
Your customer service is a joke and where is the professionalism.....

Posted by Reedraycott


Please re-train delivery staff to at least utilize columns or similar structures readily available on customer's premise to attempt to conceal or partially conceal delivered letters/packages. FedEx is the only service that consistently leaves my deliveries right in front of my door!

Posted by Annon


trash company. Don't know how they are still in business. Delivered my package to the wrong house which is clear by their own delivery photo and my doorstep looks completely different and told not their problem to to contact seller to file a claim is all I can do. No responsibility taken AT ALL for THEIR mistake. Customer service was a joke.

Posted by Anonymous


FedEx is definitely the worst shipping company there is. I had to order a new phone from AT&T and it was suppose to arrive around 1:10. Two hours later it still had not arrived. I would highly recommend to businesses and personal shipping to use anything but FedEx. I would not even give them1/4 star.

Posted by Angelique Mango


Worst delivery service. After this parcel we will discontinue using them. Had to wait by my door for two days evidently their drivers do not knock or use bells . They just do a quick drive by and post a tag in an obscure spot on the door

. I wasted two days!I was also told by a supervisor I could have it left at a fed ex drop sight.
No not an option on a large parcel that I paid dearly to ship !!!!!!
Honestly avoid Fed Exat all cost .

Posted by Patti


Having continuous problems with West Frankfort Illinois Fed Ex. Management there is clueless. Must never be in The office. You can never reach anyone. Hold your pkgs for weeks saying they are out for delivery and then the day they can't hold them any more they say you have to drive hours to pick them up! Management needs to fired at that location and get drivers who actually work

Posted by joe the great


Fedex tweaked their automated tracking and made it worse.
Then they tweaked their customer service, and made that worse as well.
Weeks ago fedex filled our questions with actual "answers".
Now we win or lose with cockeyed emails arriving days later, and customer service with no email address and a hateful phonetree where you can spend seven or eight minutes and then have your score reset to zero. I know it. I was just there.

Posted by JO


Their customer service number hangs up on you. You enter your tracking number, and it tells you the shipping status and that's all the information we have. Can't get a person on a phone or an actual answer through their virtual assistant. I've called before to have expensive packages redirected to a neighborhood store because I live in NYC and now that's a paid service you have to buy before the item ships. But I didn't know to buy it because I only found out it's being shipped via FedEx once I receive the shipping information

Posted by Bill


FedEx is horrible! 2 out of three deliveries lost and/or damaged in 2 weeks! This company better get its act and people together before they go bankrupt! By the looks of the most recent reviews, it seems to be a trend. Hold your people accountable Fedex! Don't be pandering pu$$!es!

Posted by Dolls


Fed Ex blows! Beyond subpar! If I performed they way the drivers/customer service reps do, I'd be fired!! They constantly deliver my Chewy orders to the wrong address! I'll get delivery confirmations but no package delivered. All these people have to do is drive and they can't do that right. I don't know if they're drunk, high or cracked out! Sad.

Posted by Anonymous


I get many packages, from USPS, Amazon, UPS, and (unfortunately) FedEx. We live in a gated area. My home is about 35 ft from the front with a clear view of the gate. FedEx sees the gate and drives on past, making no attempt to gain access or contact the customer. On their website, they ask for "delivery instructions" (mine lists my cell # & requests they call from the gate) but they don't call. FedEx once told me that drivers are not allowed to carry their cell phones. But today, after receiving a text from FedEx claiming a delivery attempt (but I was unavailable) I called and when asked for my phone # they told me "Their drivers only carry their personal phones, so it's their choice to call or not" Clearly they couldn't care less about customer service. At least once a day I hear "UPS!" yell from the gate to gain entry, you NEVER hear "FedEx" but I definitely always get a text & end up having to pick up any FedEx package. Not once have I had to with UPS. Or call customer service, or wait for re-delivery. In fact, I have NEVER had problems with UPS because they seem to care about customers & getting their job done. FedEx drivers can't even be bothered to use their personal phones to contact the recipient like we still have "minutes" and paid for each call. DON'T USE FEDEX IF YOU WANT YOUR PACKAGE ON TIME

Posted by Bocat60


I've dropped FedEx from delivering all my packages. Constantly getting my packages delivered to the wrong addresses or not receiving them at all. Customer service is not great either.

Posted by Angryguy


Just an absolute trash company. Ordered an air conditioner from Menards and they used FEDEX to ship it. After it not arriving after 3 days past delivery date and tracking still showing "delayed" I called them. That's when I learned that they had destroyed the item and had no intention of delivering it. I asked why they didnt contact me and the India call service representative literally said "we don't do anything to let customers know when we destroy packages". So I asked how they were going to compensate me or make things right. She almost laughed and said "my apologies, but we don't do anything like that". They must be making enough money to lose my business. So stay away from them if at all possible. Terrible, terrible company.

Posted by Tom Pringle


TERRIBLE Customer Service...they purposefully make it VIRTUALLY IMPOSSIBLE to speak to a Customer Rep and Fedex wants it that way...

Posted by AKL


FedEx on-line customer service is the worst I have experienced in a very long time. First the automated system doesn't always have the option you need and then does not provide you with the alternative to speak to a live person. I had a package being delivered, I was not home to receive it and the automated system did not give me the option to pick another delivery date. It was only after calling the automated system multiple times did I figure out you have to say customer service a million times that it would switch you to a live person. That is when my frustration really began. The customer service rep said that she would reschedule my delivery to a Saturday. I stayed home all Saturday for the delivery, but it never came. Call customer service on Sunday, was told "oh, this package can only be delivered Monday to Friday. I then ask for it to be held at my local FedEx site. They said it would be shipped there for me between Monday and Tuesday and I would get a notice. Never got a notice. I called customer service and was told that the package had been shipped back to the sender. At this point I was done, I asked to speak to their manager in the corporate head quarters. They transferred me to an Administrative Assistant in Huston, who had nothing to do with Customer Service. Apparently, there is no live person who leads the whole national Customer Service. No company is too big to fail and the best way to fail as a company starts with bad customer service. FedEx is on that path.

Add your review!

Posted by Richard Hew


Hi, Today I was @ the FedEx in San Clemente, CA.I rarely comment on anything but today I received outstanding service from all 3 people working today. Greeted immediately and had quick service help and finally asked if I was satisfied with the help provided. Very succinct version of what happened but I was very pleased and satisfied with how quickly they responded, friendly and took their time to get it right! Jon, David and Gabby worked so well together and I will refer people I know to go to that store even tho the is another close by. Pls thank them again for their excellent, no outstanding service once again for me. Thank you so much!

Posted by Dherm


Outstanding service by Matt Huff delivery driver
Friendly- helpful and delivered excellent customer service

Nice job

Posted by Shaunaxoxox


I have been to this store several times before, and received such wonderful help from Brook. She is able to size my illustrations, scan them onto a USB in both PDF and jPeg formats, and print hardcopies that I can then send off in a packet via FedEx. Brook has the patience of Job, as I always have lots of questions and requests for her assistance, and her skills in manipulating the computer programs to get the perfect finished product is amazing to me! I always make sure she is working when I come in, because she knows exactly what I need, and is so helpful in making other suggestions that might increase the values of my projects.

Posted by TG


Our delivery driver, Sean Francisco, has been delivering to our home for several months. Sean is an outstanding example of pride and professionalism. He is friendly, knowledgeable and efficient. Thank you for all your hard work!

Posted by Michael


On 24/2/23 I was assisted by Ayda in the FedEx-TNT ship center uptown 5 in Damansara, Kuala Lumpur. She was very helpful and informative and I would like for the company to take notice of her exceptional service

Posted by Anonymous


Great Service and Peak Holiday Season from Rigby ID Federal Express Ground which services my home in Jackson,WY.

Nov 28,2022: I received a voicemail from "Gina, wih FedEx Ground Services" that they tried to deliver a package that needed a signature.
Nov 29: I received a similar voicemail from "Jake" to set up a time to get a signature or redeliver to another address
Nov 30: I received a very nice text that 3X they had tried to deliver but would still deliver to another ads or send to the Jackson office for pickup.
Dec 02: I called your 800 number, the agent put me in touch with "Michelle at the Rigby lD location" who gave me the tracking# and so I could pick it up at the Jackson office: A Holiday Gift!
I had just moved a few miles away and had not had my phone with me that week.
Thank you to all your employees, who have been so kind to me.
Donna Coles

Posted by Paula Beneke CJNV


The Representative I spoke with was very prompt, thorough, courteous, helpful and friendly. She answered my question right away and I have absolutely no suggestions to add regarding the service I received today.

Posted by Anonymous


I want to complement the driver that was in Huddleston today on Shingle Block Rd around 4pm. It was an 18 wheeler. The road is winding with a 55 mph and he maintained a safe speed without driving too slow. You should be proud of drivers like this!

Posted by Anonymous


representative was extremely helpful

Posted by JillKing-Ainsworth


Hello. I live . I decided to forgo shopping in person this year and order everything on line. This last week I have had the same delivery guy (not sure who to contact regarding a compliment so, this spot will have to do) and I have to say that he is very respectful, does not rush me and always has a kind word. Thank you Fedx for putting him on your front line.

Posted by Faith


I want to compliment my Federal Express Drivers Gary bitter, Fed Grond Driver Wauconda, and Kevin Thimios, Federal Express Air Wauconda. These two gentlemen are courteouse, knowledgeable and get the job done. Recently a UPS Driver refused to carry a package beyond the front door.

Good customer service is expected but great customer service deserves recognition.

Please than Gary and Kevin for the excelletn customer service they provide.

A very, very, very satisfied Fed Exp Customer.

Posted by mike


Shelly is the best customer service rep with whom to speak. She is great help. You can get great help from federal exp. I will use their again.

Posted by z1 girl


Just called the 8004653339 # qand s/w Rob right away and he answered all my questions. Very Happy with service.

Posted by same as below


THE MOST OUTSTANDING FEATURE OF FX SERVICE IS THE GENERAL BEHAVIOR OF IT'S STAFF: FROM BOOKINGS TO COLLECTIONS FROM OUR PREMISES.
THIS HAS BEEN OBSERVED BY THE UNDERSIGNED FOR SOMETIME NOW.
PERHAPS THE USERS (OF FX)EXPECTATIONS ARE HIGH - THIS MAY BE DUE TO YOUR ADVTG CAMPAIGN.

I HV PERSONALLY VISITED YR OPER.OFFICE( IN CIAS, BEFORE THEY MOVED TO ALPS) ON BEHALF OF MY SON'S ATTEMPT TO SEND URGENT PKGS TO CHINA ( MOLEX ) AND I HV YET TO COME UPON ANYONE WHO'S ARROGANT, RUDE, OR DISCOURTEOUS. CONGRATS ! THEY'RE ALL WELL TRAINED!!

WHAT'S MORE INTERESTING IS TO MEET ONE OF YOUR GUYS WHO ASKED " IS THERE ANYTHING FOR FX"??

I AM REFERRING TO A MR FADLI ( 469706 )
HE MAY APPEAR TO BE CLUMSY( FAT ) BUT HE'S EVER WILLING TO HELP !!

WITH RESPECT,

S H Tan
hp 96890437
a/c 17952728-6
JUNE 26th, 2012

Posted by Anonymous


I just spoke to a representative about a pickup. She was courteous and very helpful, took a while to find her, but the results were very satisfactory. I did have help from an online comments regarding reaching a rep. Thanks to all

Posted by Anonymous


The ECU School of Dental Medicine was attending the ADEA Conference in Orlando. A booth display was shipped/received at the convention ctr. but then was sent back prior to the scheduled time. Fed Ex. Mgr, Don Williams was just great in tracking down the pkg. and getting if off a truck before it left FL. and arranging for retrieval. Because of his excellent customer service and taking time to help solve the problem, ECU was able to fully participate in the conference. We appreciate his thoroughness and follow-up. Great JOB!!

Posted by Kimi Muldner


I would like to thank you for having driver who cares about the customer like Terri Minchew from the Woodway, TX area. I placed 2 orders with a company who sent both orders to the wrong address. The address was a vacant house that was about to be moved. The first delivery was obtained by a neighbor, and when Terri Minchew went to deliver the second order, she realized there was a problem. She recovered the first order, contacted the local post office and had them put her in touch with me, and then she delivered the orders to my home in the course of her regular route through Blooming Grove and Frost, Texas. The orders werer time-sensitive for a fundraiser at the school where I teach, and your driver saved the day! Thank you so much!

Posted by Marilyn Imbur


Just talked to one of your representatives, Brenda, she
was most helpful! I am expecting a package from
California, and saw that the delivery date was removed, she let me know that it would be coming tomorrow, 1/17, and that if I am not at home, leave a
note with the tracking#, and my signature. I am most
happy, that she put my mind at ease!
Thank You,
Marilyn Imbur

Posted by Anonymous


My name is Michael Phillips. I just want to thank you for getting a package mailed to me in Bremerton, Washington. My wife put the wrong street on the mailing label. Some how, your company was able to track me down to find the right street address. Merry Christmas.

Posted by Anonymous


your customer service line is excellent..I got transferred three times and each time I was treated fantastic....well done

Posted by Anonymous


TO: CUSTOMER SERVICE
RE: CLARK BOYD, HIGH POINT, NC

FROM: MITCHELL GOLD + BOB WILLIAMS
HIGH POINT, NC 27260

Your employee, Clark Boyd, was the most polite and accommodating agent that I have had contact. He came back to the Showroom
and picked up five packages that had the wrong label. The packages had been in the showroom for two days and other packages needed to be picked up and the packages were to go Ground and not Express. He was so pleasant and his appearance was impeccable and with a ready smile. He needs to be recognized for being an outstanding employee. Successful companies need successful mindful employees and that is CLARK BOYD!

Thank you for allowing comments regarding your employees.

Carol Dennis
MITCHELL GOLD + BOB WILLIAMS
Showroom Employee

Posted by shepherdmaxx


Re: tracking number 797363594322

Monday I placed an order and it was to ship overnight.

Some around the lab started to mumble "that means second day."

I was taken by surprise. Why would next day mean second day?

I found out that the comments stem from our being on an island.

Where have you heard, "That's not the way it has been before?"

Tuesday morning I called customer service or maybe it was tracking. Don't remember.

The young lady said that it was enroute and that she would send a message to the local terminal.

Around 930-1000 I received a message to call Sandy at the local terminal. She told me that the truck was unloading and that I could pick it up at the terminal.

Somehow "the was it always is" turned second day delivery into 1015 next morning.

Whatever you all did had me on cloud 9 all day Tuesday.

Thanks tonnes!!!!!! You are great!!!!

John Grant

Posted by Anonymous


I am a recent customer, who had to receive a package urgently on Saturday, April 30th. Mark, and Tanya of the Florida Mining branch in Tampa, FL went out of their way to really make sure I received my packages. They were friendly, courteous, and kind. They showed that there are employees that actually care about the customers, and their needs. They are an asset to Federal Express.

Posted by Anonymous


OFFICE, COPYING, PHOTO COMPUTER SUPPIES AND ACCESS
YOU ARE MISSING AN OPPORTUNITY BY NOT LISTING OFFICE SERVICES IN PHONE BOOKS ACROSS USA ,ESPECIALLY ASHEVILLE ,NC AREA SUGGEST YO ADVERTISE IN LOCAL NEWPAPERS, MAGAZINES,BILLBOARDS, AS THE FORMERLY KNOWN KINKO'S IS NOT GETTING THE BUSINESS IT SO WELL DESERVES - GOOD CUSTOMER SERVICE AND KNOW HOW.
MY SERVICE BY MELISSA IN THE ASHEVILLE OFFICE CENTER WAS EXCELLENT LAST WEEK.

Posted by LARickley


I just had to deal with UPS and realized how much I love FEDEX. 99.9 times out of 100 they have the package where it is supposed to be on time. Their drivers are friendly and accurate. Their people at the FEDEX facility are helpful and friendly, I use the Temecula, CA office.

I am going to start a business and FEDEX you are my choice for all my shipping business.

Thank you for a great company.

Submit your comment

Posted by justanemp


For the defense this forum does not seem to differentiate between the different FedEx Services. FedEx as a large corperation and is actually broken down by subsidiary companies that are run independent of each other. Express-Ground-Home-Freight-Custom Critical-Same Day-and I am sure there are more specific to other markets that I am not aware of. I would like to see complaints more specific to the service you rendered.

I would also like to explain that when you order something on line and you are paying for shipping charges for any kind of shipping method you are not the shipper of the package the company that you ordered from is. You are paying the company you ordered from and they pay the shipper be it Fedex, UPS or USPS via a company account number. The online company you order from is our customer and you are their customer therefore they must file any claims for any loss or damages because they pay the shipping company and have a contract agreements with us regarding loss or damages to shipments they send to their customers. Most companies will reship a new order to you at no charge, they file a claim with us.

I am distressed by all of the negative feedback. I have worked for FedEx Express for more than 15 years. I love my job and go above and beyond to help resolve customer complaints and service failures.

Posted by fedex


hey guess what fedex employees are human too! we make mistakes just like other humans we have company rules we have to follow if you live in obscure areas we are not going to be there by 1030 by the way there is no 1000 commitment it is 1030 to some area 1200 in others 430 in yet others and some are no commitment at all... please read the fine print before you start complaining about htings you know nothing about get your facts straight before you start complaining about something you know nothing about we dont claim to know anything about your jobe but you sure assuming to know everything about ours.... have a great day!!!!!

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