Federal Express Customer Service

User Reviews, Ratings and Comments

Federal Express customer service is ranked #255 out of the 628 companies that have a CustomerServiceScoreboard.com rating with an overall score of 40.17 out of a possible 200 based upon 218 ratings. This score rates Federal Express customer service and customer support as Disappointing.

NEGATIVE Comments

198 Negative Comments out of 218 Total Comments is 90.83%.

POSITIVE Comments

20 Positive Comments out of 218 Total Comments is 9.17%.

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Viewing Federal Express customer service complaints
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Bad customer service. Outsourced...I couldnt understand her??!!

larsmor 5/10/13 6:55PM
just an absolute embarrisment.i've been waiting more than a week for an item, and when i try to track it, nothing is updated.just a sad bunch of people. where has customer service gone ?

nickgarcia 4/8/13 2:38PM
I Was Told My Box Going Ground,would Be Pick Up At My Door By 6pm,waited All Day No Show.at 7pm I Was Told Again To Wait Until Monday,or I Could Take It To My Nearest Center,i Drov2 22 Milles To Be Told The Box Wasnt ,going Until Mondat,,y Not Trining Better The Employes,we Pay The Services At Least We Deserve Better Comunication,,,im Not Haay At All

Anonymous 4/6/13 11:14AM
I sent an envelope with Fedx on Wednesday and it was to be delivered on Thursday with priority shipping. The mistakeingly sent it
to Jacksonville Florids instead of May Florida.
I spoke to someone at FedX who admitted the problem and contacted station manager in Lake City that I need the envelope sent ASAP. Well it arrived in Mayo at 3:09 PM. This cause my boyfirend to miss his flight from the UK and He had to be in Lincoln Nebraska by Friday to sign a contract for a job he was to do for the city of Lincoln. He lost a 6,000,000 contract becaus of Fedx mistake. He is trying to talk with the city but so far no good. This is not no little problem.

catminebailey 3/29/13 11:42AM
It is 3:00 p.m. Tuesday, March 26. We are sitting here right now, angry with your service (or lack of service)!

We got a telephone call yesterday in which an automated "robot" voice said we needed to be home today to sign for a package. The voice then rattled off a long, multi-digit "tracking number", too fast to copy -- especially when you are not expecting that.

The voice then said "To hear that number repeated, please press any number." My wife did so -- whereupon you hung up on us, without repeating anything!

There is no local phone number for Federal Express in our phone book, nor anything in the Yellow Pages.

I finally went on line and found your 800 number, and finally got a human being by pressing "0". This was at about noon today.

I told him we wanted to know when to have to be here to get delivery, because we had things to do today. He apologized, said he would pass on our complaint to their main office. He also then found our package in their system, but said he could not TELL me the tracking number!

He then said he would contact the local delivery office (not listed anywhere in our directories) and ask them to call us right away. That was three hours ago, and no calls.

I understand FedEx is having troubles, and this may be one reason why! We wonder if or when we may get our package. Meanwhile, we ARE stuck sitting here, unable to go anywhere, awaiting a call or delivery!

Vermonter 3/26/13 12:05PM
Fedex has gotten so big that they have adopted the Federal Government's attitude along with their confusion. I have been trying to get an answer about a package from China that was supposed to be delivered today to Western New York. The Robocall said it would be delivered by noon. When it didn't show, I called and was told it was in Alaska! Then Fedex said that they would trace the package and told me that it was still in China! I told them that they were just making it up, that they did not know where the package was and they were full of

Anonymous 3/20/13 9:33AM
Need to speak to a customer service rep.
Took 4 times to get them to supposedly put me through. When they finally did - I got a recording that says "call cannot be completed as dialed" "number is not inservice."

Anonymous 3/19/13 3:01PM
will never use fedex again my package was delivered to wrong address and never found im out $300.00 and cant get custamer service try to call and it just hangs up on me. i am very unhappy about this and i am contacting a lawyer for this im not playing around no more, i think you should close your doors your service sucks.

verry pissed 1/17/13 4:28PM
Have been waiting 6 wks. to get a refund on a package that was never delivered. Have called 9 times, and gotten 9 different answers, have been put on hold, then call disconnects. Extremely evasive, inconsistent responses. The company does not seem to take any responsibility for disappointing performance and make it very difficult to be reimbursed. I am not going to give up until I get my money back. Will never use FedEx again.

stevelvv 1/15/13 6:38PM
My package was delivered to the wrong address. Was supposed supposed to be signed for. So aren't you supposed to have an ID available to take package?! WTF it's not th first time this BS has happened. I made sure to order it after the holidays so it shouldn't have been hard to deliver to the right address. This FedEx home deliver

Ms 1/15/13 3:30PM
They left a "tried to pick up" note on the door saying they were here at 3pm. I was here at 3pm, they weren't. Pickup rescheduled for next business day between 2-4pm. Waited until 4:35 - nothing. No note on the door today either. Today - tearing the FedEx label off of my package and calling a different carrier. Will never use FedEx again.

Anonymous 1/15/13 5:40AM
Extemly poor service....30 mins trying to get through on four diff lines....are you going out of business?

Anonymous 1/9/13 2:38PM
I ORDERED THIS AS A GIFT FOR MY 10-YEAR-OLD DAUGHTER FOR CHRISTMAS. IT WAS TO BE HER ONE AND ONLY BIG CHRISTMAS GIFT. I AM DISCUSTED THAT THIS HAS NOT ARRIVED AT MY HOME YET. YOU GUARANTEED DELIVERED BY DECEMBER 24. I HAVE BEEN ON THE PHONE COUNTLESS TIMES WITH FEDERAL EXPRESS AND HAVE GOTTEN NO HELP OR SATISFACTION THAT THEY ARE ACTUALLY EVEN LOOKING FOR MY ITEM. IT MADE IT TO WEST BRIDGWATER ON DECEMBER 21, I COULD HAVE DRIVEN THERE TO PICK IT UP, BUT THEY ENDED UP LOSING IT. MY DAUGHTER COULD NOT UNDERSTAND WHY SHE ONLY HAD A FEW PRESENTS AND ACTUALLY THOUGHT SHE WAS A BAD GIRL BECAUSE SANTA DID NOT BRING HER MUCH AT ALL. THIS PROMPTED MANY QUESTIONS ON MY DAUGHTERS BELIEF IN SANTA. SHE WAS SO UPSET AND CRYING THAT SHE ENDED UP SAYING SANTA WAS MEAN TO HER AND THAT HE WOULD NOT AND HAS NEVER BROUGHT ONLY FOUR THINGS AND A STOCKING. LONG STORY SHORT, SHE ENDED UP NOT BELIEVING IN SANTA DUE TO THIS WHOLE FIASCO. I TRIED TO TELL HER THERE WAS A SANTA THAT SOMETHING MUST HAVE GONE WRONG. NOW SHE IS TELLING ME THAT I LIED TO HER ALL THESE YEARS. THANK YOU VERY MUCH FOR THE WORST CHRISTMAS EVER WALMART/AND FEDERAL EXPRESS!
SINCERELY,
ONE DISTRESSED MOM WHO TRUSTED DELIVERY BY CHRISTMAS OR I WOULD HAVE PICKED IT UP AT THE STORE IN HANOVER MASSACHUSETTS

Kathix16 12/27/12 5:04PM
800-463-3339 has been unreachable 97% of all attempts made during the last three weeks. Each attempt has consisted of between two and ten successive dials, with the result being an ACD picking up, and indicating transferring to a customer service rep., only to go to busy signal and eventual line disconnect.

Unacceptable.

Dissatisfied customer 12/27/12 12:32PM
Federal Express is inept in meeting it's obligation. Sent package 2- day delivery on December 20th. Was on truck for delivery on Saturday 12-22 and return to Fed Express facility undelivered "not due for delivery". Again on truck Monday 12-24; returned to facility that evening " beyond control". Again this morning on truck and has been returned to facility "local delivery restricted delivery not attempted". Ridiculous. Should have -- and will always in future-- use postal service. Checked with intended recipient and had UPS and postal deliveries of boxes on days Fed Ex FAILED to deliver. Should be renamed Failure Express!

Egard 12/26/12 9:24AM
We had a package that was to be delivered today. Arrived in town Saturday and scheduled for today. Call last night reminding us because it required a signature. Waited all day. Finally at 9PM called and they said that it couldn't be delivered because of load. Wasted a full day waiting at home.

Lkwdjohn 12/24/12 7:14PM
Terrible, terrible, terrible. Was supposed to receive package tonight between 5pm and 10p. I received automated call as well stating someone needed to be home to sign. Got home early, now 10p. Tried calling their customer care only to get transferred to a ine that says not in service. Wtf? I can see why amazon is considering starting their own freight business.... It's because you suck FedEx and cannot handle the volume during high volume seasons such as Christmas. Very disappointed as you leave your customers hanging with no updates or ability to talk with customers to give them updates. Hire more people you freaking greedy freaking company!"

Anonymous 12/21/12 9:28PM
Shelly is the rudest customer service rep with whom to speak. She is no help. You cannot get help from federal exp. I will never use them again.

JaneSmith 12/21/12 11:02AM
So this package has now also gone back to Hutchins Texas and Texarkana, AR again. It has left Texarkana but nobody knows where it is going now :( Waiting on another check in...I will be calling them back just as soon as it shows that it is yet again going in a circle

Anonymous 11/15/12 12:48PM
Although the lady I spoke with was nice she was less than helpful. FedEx has dropped the ball on my package. Along its shipping route it went to Dallas on to Texarkana (not once but twice)...then it shows it made it to my home town of Horatio ONLY to be checked back in and out in Dallas...The lady made no attempt to explain to me why its been in Dallas now twice or why it was checked in and out of Texarkana on 2 completely different days. She thought I should be happy with just the fact that the package isn't lost. I am so disappointed in FedEx right now they just might start making the postal service look good.

Anonymous 11/14/12 7:04AM
The delivery person did not bother to ring my door bell or knock so I did not get my delivery after wasting my entire day at home. When i called the company i was given the run around my several "managers" and ultimately no one took responsibility to make it right. They took money for a service they never fulfilled.

jim a 11/9/12 2:03PM
Ordered tablets online for International Priority from HongKong to Melbourne, says 3 business day, waited for a whole week, no delivery!! Promised it'd deliver by 6PM, nobody ever showed up and I had to come back early from work just to wait for my package. What a waste of my time and money. What's lame is that they tell me they have attempted the delivery which is totally BS!! Never want to deal with this company ever again peroid!

KINSL 11/5/12 10:36PM
Ordered two tablets from online three weeks ago and had them on International Priority Delivery. Tracking says the packages been there since last week, not here yet after delivery time and online it still says ON SCHEDULE!?!? ITS NOT ON-TIME ITS more than 5 business days late and you guys didn't even leave a ticket or anything. WILL AVOID BUYING FROM ANY COMPANY THAT USES FEDEX FOR DELIVERY FROM NOW ON!

karsaki 11/5/12 12:19AM
I am waiting on a package to be delivered to my house where I made arrangements for someone to be there specifically for this delivery. When I track my delivery it is saying that no 1 is home. How is this possible when I have 2 people there waiting for FEDEX? If your drivers don�t want to deliver the packages don�t have them make up some BS saying that no one answered the door because that is a LIE!!! I think this will be my last time using your service and I�m just glad this wasn�t my medicine delivery this time!!!

28 High Meadows Dr 11/1/12 10:36AM
my pkg was delivered to wrong address. the only reason why I dont want ups to deliver is because they were doing the same thing. whats next DHS. I am sure they dont do it on purpose;But is there is an R after 58 Dont drop the pgk at 58. Please deliver the pkg to 58 R like is written in address. THX

Anonymous 10/18/12 7:37PM

Submit your comment >>
I want to compliment my Federal Express Drivers Gary bitter, Fed Grond Driver Wauconda, and Kevin Thimios, Federal Express Air Wauconda. These two gentlemen are courteouse, knowledgeable and get the job done. Recently a UPS Driver refused to carry a package beyond the front door.

Good customer service is expected but great customer service deserves recognition.

Please than Gary and Kevin for the excelletn customer service they provide.

A very, very, very satisfied Fed Exp Customer.

Faith 1/25/13 3:11PM
Shelly is the best customer service rep with whom to speak. She is great help. You can get great help from federal exp. I will use their again.

mike 12/23/12 3:48PM
Just called the 8004653339 # qand s/w Rob right away and he answered all my questions. Very Happy with service.

z1 girl 12/16/12 2:33PM
THE MOST OUTSTANDING FEATURE OF FX SERVICE IS THE GENERAL BEHAVIOR OF IT'S STAFF: FROM BOOKINGS TO COLLECTIONS FROM OUR PREMISES.
THIS HAS BEEN OBSERVED BY THE UNDERSIGNED FOR SOMETIME NOW.
PERHAPS THE USERS (OF FX)EXPECTATIONS ARE HIGH - THIS MAY BE DUE TO YOUR ADVTG CAMPAIGN.

I HV PERSONALLY VISITED YR OPER.OFFICE( IN CIAS, BEFORE THEY MOVED TO ALPS) ON BEHALF OF MY SON'S ATTEMPT TO SEND URGENT PKGS TO CHINA ( MOLEX ) AND I HV YET TO COME UPON ANYONE WHO'S ARROGANT, RUDE, OR DISCOURTEOUS. CONGRATS ! THEY'RE ALL WELL TRAINED!!

WHAT'S MORE INTERESTING IS TO MEET ONE OF YOUR GUYS WHO ASKED " IS THERE ANYTHING FOR FX"??

I AM REFERRING TO A MR FADLI ( 469706 )
HE MAY APPEAR TO BE CLUMSY( FAT ) BUT HE'S EVER WILLING TO HELP !!

WITH RESPECT,

S H Tan
hp 96890437
a/c 17952728-6
JUNE 26th, 2012

same as below 6/26/12 12:45AM
I just spoke to a representative about a pickup. She was courteous and very helpful, took a while to find her, but the results were very satisfactory. I did have help from an online comments regarding reaching a rep. Thanks to all

Anonymous 6/4/12 11:05AM
The ECU School of Dental Medicine was attending the ADEA Conference in Orlando. A booth display was shipped/received at the convention ctr. but then was sent back prior to the scheduled time. Fed Ex. Mgr, Don Williams was just great in tracking down the pkg. and getting if off a truck before it left FL. and arranging for retrieval. Because of his excellent customer service and taking time to help solve the problem, ECU was able to fully participate in the conference. We appreciate his thoroughness and follow-up. Great JOB!!

Anonymous 3/19/12 12:27PM
I would like to thank you for having driver who cares about the customer like Terri Minchew from the Woodway, TX area. I placed 2 orders with a company who sent both orders to the wrong address. The address was a vacant house that was about to be moved. The first delivery was obtained by a neighbor, and when Terri Minchew went to deliver the second order, she realized there was a problem. She recovered the first order, contacted the local post office and had them put her in touch with me, and then she delivered the orders to my home in the course of her regular route through Blooming Grove and Frost, Texas. The orders werer time-sensitive for a fundraiser at the school where I teach, and your driver saved the day! Thank you so much!

Kimi Muldner 2/8/12 1:03PM
Just talked to one of your representatives, Brenda, she
was most helpful! I am expecting a package from
California, and saw that the delivery date was removed, she let me know that it would be coming tomorrow, 1/17, and that if I am not at home, leave a
note with the tracking#, and my signature. I am most
happy, that she put my mind at ease!
Thank You,
Marilyn Imbur

Marilyn Imbur 1/16/12 10:01AM
My name is Michael Phillips. I just want to thank you for getting a package mailed to me in Bremerton, Washington. My wife put the wrong street on the mailing label. Some how, your company was able to track me down to find the right street address. Merry Christmas.

Anonymous 12/15/11 1:32PM
your customer service line is excellent..I got transferred three times and each time I was treated fantastic....well done

Anonymous 10/25/11 12:35PM
TO: CUSTOMER SERVICE
RE: CLARK BOYD, HIGH POINT, NC

FROM: MITCHELL GOLD + BOB WILLIAMS
HIGH POINT, NC 27260

Your employee, Clark Boyd, was the most polite and accommodating agent that I have had contact. He came back to the Showroom
and picked up five packages that had the wrong label. The packages had been in the showroom for two days and other packages needed to be picked up and the packages were to go Ground and not Express. He was so pleasant and his appearance was impeccable and with a ready smile. He needs to be recognized for being an outstanding employee. Successful companies need successful mindful employees and that is CLARK BOYD!

Thank you for allowing comments regarding your employees.

Carol Dennis
MITCHELL GOLD + BOB WILLIAMS
Showroom Employee

Anonymous 10/22/11 10:34AM
Re: tracking number 797363594322

Monday I placed an order and it was to ship overnight.

Some around the lab started to mumble "that means second day."

I was taken by surprise. Why would next day mean second day?

I found out that the comments stem from our being on an island.

Where have you heard, "That's not the way it has been before?"

Tuesday morning I called customer service or maybe it was tracking. Don't remember.

The young lady said that it was enroute and that she would send a message to the local terminal.

Around 930-1000 I received a message to call Sandy at the local terminal. She told me that the truck was unloading and that I could pick it up at the terminal.

Somehow "the was it always is" turned second day delivery into 1015 next morning.

Whatever you all did had me on cloud 9 all day Tuesday.

Thanks tonnes!!!!!! You are great!!!!

John Grant

shepherdmaxx 8/3/11 2:56PM
I am a recent customer, who had to receive a package urgently on Saturday, April 30th. Mark, and Tanya of the Florida Mining branch in Tampa, FL went out of their way to really make sure I received my packages. They were friendly, courteous, and kind. They showed that there are employees that actually care about the customers, and their needs. They are an asset to Federal Express.

Anonymous 5/1/11 8:53PM
OFFICE, COPYING, PHOTO COMPUTER SUPPIES AND ACCESS
YOU ARE MISSING AN OPPORTUNITY BY NOT LISTING OFFICE SERVICES IN PHONE BOOKS ACROSS USA ,ESPECIALLY ASHEVILLE ,NC AREA SUGGEST YO ADVERTISE IN LOCAL NEWPAPERS, MAGAZINES,BILLBOARDS, AS THE FORMERLY KNOWN KINKO'S IS NOT GETTING THE BUSINESS IT SO WELL DESERVES - GOOD CUSTOMER SERVICE AND KNOW HOW.
MY SERVICE BY MELISSA IN THE ASHEVILLE OFFICE CENTER WAS EXCELLENT LAST WEEK.

Anonymous 11/18/10 9:57AM
I just had to deal with UPS and realized how much I love FEDEX. 99.9 times out of 100 they have the package where it is supposed to be on time. Their drivers are friendly and accurate. Their people at the FEDEX facility are helpful and friendly, I use the Temecula, CA office.

I am going to start a business and FEDEX you are my choice for all my shipping business.

Thank you for a great company.

LARickley 11/13/10 7:00AM
I would like to take this time to say ''Thank you'' to Fed Ex for taking pride in the people that you have wearing not only your uniforms ,but also your reputation....I am very pleased with the service that I received from one of your 'Delivery/Drivers ,it seems to me as if they went over and beyond to give me Satisfaction in my delivery ...but they simply stated ,this is my job.

I make a habit of learning the names of any one tha I come in contact with in the event I may need to reach them for any reason.

The name that goes with the person that I received excellent customer service from is Charlene Hollis.

As she said 'she is just doing her job....what I will say about that is she is doing her job and taking pride in the job that she does.

Thanking you again ,for taking pride in the service that you perform.

Olivia A. N.

OlvNola 10/28/10 7:52PM
A FedEx employee caused a big problem at one of their locations. However by phone a rep worked hard on correcting the mistake. She arranged to have the shipment sent from California to Pennsylvania and delivered to my home in less than 12 hours! She actually called me 3 times on the progress. Companies make mistakes but how well they correct them is the mark of a great company...outstanding customer service.

Anonymous 9/23/10 5:39PM
Dear Federal Express, I am extremely satisfied with the customer service that Mr. Tennant and Mr. Gilkey rendered to me in delivering my 1968 Ford Mustang Hood(HBG-961615)to me. They were both very professional and they are excellent repesentatives for your company. They are to be commended and highly recommended! The hood was very professionally packaged also. Again, thank you very much. Truly,

Richard A. Roberts
05MAR10

1968 STANG 3/5/10 2:32PM
I used the info above to reach a real person regarding delivery of a Fed X home delivery package schedules to be delivered on a Saturday to a business. The Saturday delivery was necessary but I don't know why it was sent home delivery. The tracking on line said the package was "out for delivery".
Anyway I was nervous that the package might not be delivered due to the home delivery thing to a business address.
When I called the automated system I said "representative" about 4 times and was immediately switched to a real person who was very helpful and was trying to contact the driver when he walked through the door.
I found FedX very helpful trying to resolve the situation.

Anonymous 10/24/09 9:19AM
I had a wonderful experience with Fed. Ex. I was attempting to mail birthday gifts to one of my grandchildren in VA. last July. I was too late for the post office, and feeling disappointed returning to my daughter's during my visit in Greencastle, PA. from CA. I spotted a Fed. EX. van backed up to a small commercial building. The driver was in the van ready to drive away. My last hope for having the gifts arrive on time was about to drive away. The driver, Donnie, I believe his name was, got out of his van and waited while the two people in the office, Brian Zook and Kathy Barnhard, were more than eager to help. All three were patient and very helpful while we boxed and addressed the package. I left feeling appreciated and was grateful that I had received such wonderful service. Thanks Donnie, Brian, Kathy, and FEDERAL EXPRESS. I also loved Tom Hank's movie "Cast Away." Now there's service for you. :)
Don
#4118 1026 2038

donhealy 9/13/09 11:13AM

Submit your comment >>
For the defense this forum does not seem to differentiate between the different FedEx Services. FedEx as a large corperation and is actually broken down by subsidiary companies that are run independent of each other. Express-Ground-Home-Freight-Custom Critical-Same Day-and I am sure there are more specific to other markets that I am not aware of. I would like to see complaints more specific to the service you rendered.

I would also like to explain that when you order something on line and you are paying for shipping charges for any kind of shipping method you are not the shipper of the package the company that you ordered from is. You are paying the company you ordered from and they pay the shipper be it Fedex, UPS or USPS via a company account number. The online company you order from is our customer and you are their customer therefore they must file any claims for any loss or damages because they pay the shipping company and have a contract agreements with us regarding loss or damages to shipments they send to their customers. Most companies will reship a new order to you at no charge, they file a claim with us.

I am distressed by all of the negative feedback. I have worked for FedEx Express for more than 15 years. I love my job and go above and beyond to help resolve customer complaints and service failures.

justanemp 9/22/11 2:17PM
hey guess what fedex employees are human too! we make mistakes just like other humans we have company rules we have to follow if you live in obscure areas we are not going to be there by 1030 by the way there is no 1000 commitment it is 1030 to some area 1200 in others 430 in yet others and some are no commitment at all... please read the fine print before you start complaining about htings you know nothing about get your facts straight before you start complaining about something you know nothing about we dont claim to know anything about your jobe but you sure assuming to know everything about ours.... have a great day!!!!!

fedex 5/17/11 11:39AM

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