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Federal Express

Customer Service Ratings and Comments

Federal Express is ranked #197 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 31.17 out of a possible 200. This score rates Federal Express customer service and customer support as Disappointing.

NEGATIVE Comments

55 Negative Comments out of 58 Total Comments is 94.83%.

POSITIVE Comments

3 Positive Comments out of 58 Total Comments is 5.17%.

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Disappointing Overall Customer Service Rating
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  • This has made me so angry. My husband is newly diagnosed with cancer.The medicine to treat him was to be delivered today by 4:30-at 5:30 it was not here - I called Fed EX and was told the driver came by at 3:50 and no one was home- funny thing ,my husband was sitting on the front porch at that time and our 2 trucks were out front. The driver apparently went home - locked the truck in a storage area and is leaving for the weekend.My husband was asked by Fed Ex if he minded waiting until Monday- I am furious!!!!

    Susan 8/27/10 8:15PM

  • I really don't know how to describe this kind of bad service at the home of FedEx in Memphis, TN. A cell phone was ordered from Verizon which has a warehouse in Memphis probably because FedEx is here and they want to provide their customers with fast delivery service. Unfortunately, FedEx doesn't share their vision. The delivery location is in Bartlett, TN, a suburb of Memphis! Package picked up by FedEx on Aug 19, 2010 @ 7:58AM. Left FedEx origin facility at Memphis Aug 19 @1:35PM. Arrived @ another Memphis FedEx location Aug 19 @ 1:49PM. PACKAGE THEN SAT FOR APX 24 HOURS!! Now Friday Aug 20 3:36PM package again in transit in Memphis. It should be on the way to the FedEx Cordova Hub also in Memphis! Estimated delivery date by FedEx is Aug23, 2010 by 7PM!!! A TOTAL OF 4 DAYS FOR AN IN-TOWN DELIVERY. Verizon advises me that they paid for a 2 day delivery. You can be the judge as to whether they got their money's worth. They sure didn't make this customer happy at all........FedEx is also shipping me an Apple iPhone4 directly from Shenzhen, China to Lantau, HK to Anchorage, AK then to the world hub @ Memphis for delivery in Bartlett, TN in 5 days total per FedEx. To sum up this sad tale of service: 5 days to ship a package from China to Memphis/Bartlett and 4 days to ship a package from Memphis to Memphis/Bartlett. Tell me this company doesn't have a major problem.

    TFD 8/20/10 10:27PM

  • Add my name to this list of dissastisfied customers. I ordered an important package from a third party that used FedEx as its shipper. I paid a premium to get it within three business days. I was initialaly happy to see that on day three via the tracking website my pkg was "on the truck for delivery" to my home. I waited all day and the pkg never arrived. Then the driver had the nerve to update my pkg status as "Future Delivery Requested". I called Customer support and really got nowhere. They couldn't reach the driver because his phone was "disconnected" and now I am waiting for some supervisor to call me to cover the drivers' tracks. I won't need the pkg tomorrow beacuse my business event will be over then. FedEx USED to be somebody. Now they just suck like so many other companies that provide services.

    simplytired 8/19/10 4:35PM

  • Fedex picked up a package containing oil painting on July 30. By Aug 4, (when it was supposed to be delivered) it was in Orlando-not Key West. They then LOST it-and sent it to Miami-three hours away. They stated that they COULD NOT deliver it formore than 24 hours-with no explanation.

    Not only will I never allow them to ship to me anymore-I will not patronize any business that uses their service. They are disgraceful.

    mad customer 8/5/10 8:47AM

  • UNBELIEVABLE! I am so incensed about the lack of customer service for a company of this size. I requested a GROUND pick up on July 18 that did not get picked up until after my inquiery for a tracking number on July 23 and did not arrive at my home until July 27. THEN they charged me for EXPRESS instead of ground shipment. PISSED is the nicest word I have to describe my feelings for FEDEX at this time. They NEVER have to worry about me again.

    Elyce 7/30/10 3:46PM

  • I contacted a FedEX Representative and explained that we had a package shipped to us on July 22 from the Minneapolis/St Paul area to Southern California. It is now 7/30 and after the package made two trips to/from Charlotte, NC via Winston-Salem,NC back to Charlotte, taking two days and now it won't be delivered until Aug. 2. The Pony Express was faster. Believe me when I say that USPS has better customer service and is cheaper!

    Lingmart 7/30/10 2:25PM

  • My complaint is more towards the delivery precedures. My husband and I have to order certain medications from CVS Caremark Specialty Pharmacy,and because it's medications we asked that the pharmacy have FedEx require a signature when delivering. Well today my package came, the driver rang my door bell and must have immediately headed back to his truck. By the time I got to the door (and it was within 20 seconds of the door bell ringing) the package was stuck inbetween my screen door and main door. The driver seen me and still didn't ask for a signature. I thought that was pretty crappy. The drivers/company don't know whats in the packages, so it should required that all deliveries are signed for or if noone is home then the customer should have to show up at the local office and retrieve it, like the post office does if someone sends you a certified letter. I called FedEx and explained to them that my package had medication in it and that we did ask that they get a signature and what had happened. All I was told is that there is nothing they can do, when people arent home they'll just leave it. But, I was home and the job still was not done properly. I think that FedEx needs to change their delivery procedures. Not knowing whats in the packages, if they just leave them anyone including children can get ahold of it. I would have felt terrible if I wasn't home and a child or even an adult had taken my medication thinking it was something they could sell or get high off of and then died. I tried to explain how serious this is and can be to the "Manager" that I talked to, yet it didn't matter to him. I even asked him how he'd feel if the same thing happened to him and someone got ahold of the medicine and died, his response was well I don't speak hypothetically. So I then told him that I hope and pray that nothing like that ever happens, but if it does then FedEx will be to blame. Seriously, just make sure someone is home and get a signature, if not then take it back to your office, leave at note at the house and leave the rest up to the customer. It'd be alot safer for everyone. Not to mention cheaper because people wouldn't be out the money for whatever they ordered or were having shipped. My medication cost $570.00 and yes that is for one month, if I wouldn't have been here and someone stole my package, there is NO way that I could have paid that much money again, right away and my medication has to be taken on certain days, like if I miss my first day then my whole cycle is shot. Sure its not for a life threatening illness, but it's still important to me and very exspensive. I see a lawsuit waiting to happen here.

    Unbelievable 7/20/10 12:21PM

  • Jobs are hard to find in this day of economical difficulties. Per the company I ordered from Fed EX was suppose to deliver my package today (7/15/2010). I checked tracking and the local company had picked up my package for delivery at 6:36 a.m. Good thing I called my employer and told him the circumstances and also informed my employer the conversation I had with Fed EX earlier. Telephoned back customer service spoke to supervisor who could not reach anyone at local office but she left a voice message for them to call. STILL WAITING!!!
    I totally agree that this is the worst shipping company now it is costing me a day without pay plus the fees for shipment.

    Anonymous 7/15/10 3:06PM

  • i have waited two day at home for a package. i was told that a note would be on my door . no notes at all . i call fed ex both days for info on the third day i plan to take the bus and pick up my package. hopefully the driver will read the notes left for him and leave my package at the office i will not use fed ex again i pay for a po box i can count on that .

    Anonymous 7/14/10 3:17PM

  • I ordered some sheet metal from a company in south carolina and it was shipped FedEx. I was supposed to be delivered on 6/26/10. I checked the website today at 12:45 and it said it was delivered to my address at 10:42 am. We checked around the house and no package. We checked will all our neighbors and no one has even seen the
    FedEx truck. We live in a very small area and every neighbor keeps track of who comes and goes out here. I called FedEx and the operator gave me the run around and said it would be 24 to 48 hours before they could let me know anything. I was uder the impression that the FedEx trucks had computers in them for the office to contact them when needed. This is the second time I have had a FedEx driver deliver my packages to the wrong address. I will request that the next time I order something that they use a different shipper. I will not deal with them in the future.
    I am considering turning them in to the better business bureau.

    Anonymous 6/26/10 11:05AM

  • This company does not deserve to be in business. They've been holding on to my package for almost a week now...I've made several calls, and each time I'm told the driver is on his way....No one at Fedex really seemed to care. I was losing money waiting for the item so I went ahead and bought another one. WILL NEVER DO BUSINESS WITH THEM EVER AGAIN!!

    Anonymous 6/22/10 1:56PM

  • Fedex is the worst shipper. Today I noticed 2 Direct TV packages on my front steps addressed to someone else. The packages were delivered to the wrong address. Fedex did not ring the doorbell or knock. They just dumped the packages at the wrong destination. This happens every day with Fedex. It is always questionable as to whether you will receive what you ordered when Fedex is the shipper. I refuse to take a chance and will not order from any company that uses Fedex.

    Anonymous 6/12/10 11:47AM

  • I was basically degraded today by a Fed Ex customer service rep b/c I wasn't aware that you cannot use a Fed Ex "Express" box for Fed Ex "Groud delivery". I explained my dilemma in that I wasn't aware that I thought a Fed Ex drop box was simply that.. a Fed Ex drop box be it whatever the package. She in so many words told me that maybe I should TRY READING the instructions and that as a result of my NOT READING my package is now lost. I have NEVER EVER had a "customer service rep" (and I use that term extremely lightly) act like that. I will follow up with Fed Ex on that note. On a lighter note, I did call back, informed someone else about "Cheryl Davis'" attitude and they promptly tracked my package and made other arrangements (at MY expense of course.. which I also plan to dipsute) but at least my package is finally on its way after sitting in a Fed Ex facility for 5 days w/zero notification to me .. and my label was done online so there is absolutely no reason for not contacting me. So, ultimately, I saw a Fed Ex guy in my building, explained to him (he was "ground delivery") and he informed me that they have no affiliation with Fed Ex other than being contracted by Fed Ex. And he had nothing nice to say about Fed Ex.. when I asked what the little FedEx emblam said on his shirt, he didn't have a response!!

    MK 6/8/10 3:33PM

  • I think you and your customers are being a bad example for a business. If you don't have atributes that you can sell to people, stop putting UPS down. They are fast on your heels in the air business and far ahead on the ground. They have been reliable for many more years than fdx................

    It's like throwing stones to get your way.
    If you don't play the way I want you to, I'm going to hit you.........Grow Up

    Anonymous 5/31/10 1:11PM

  • picking up some packages from fed x in melville , I experienced one of the worst employees I have ever seen. I myself am a public servent.,and I also employ 4 other young ladies.If ever one of my employees treated a customer as your employee,FLECIA did , they would be fired on the spot.She was one of the rudiest public seveants I Have ever experienced in my life.I concider myself a patient and very tolerable person understanding that we live in stressful times and we all sometimes have bad days,but this was far beyond having a bad day.While she repeated many times of her many yrs of employment there, I asked myself if she thought that gave her the right to be rude and nasty and without hesitation I answered my own question, ABSOLUTLY NOT.I only pray the next time I need to use fedx, which I do use quite often I will be fortunate enough not to see felicias face.
    yours truly
    maybe a not so dedicated customer

    Anonymous 5/11/10 2:18PM

  • FedEx has lost two critical business packages ofg mine in the last six months! one contained my personal and business tax return information with all of our families personal data on it! No sense of caring, urency or concern from FedEx; rather "we left it at your door" comments and "we are investigating" quips..or in layman's terms they are "slow rolling" their customers without taking responsibility. PLEASE re-consider using them if you haven't done so already. I am deeply disturbed at how inpersonal and unprofessional their services are. We may have to litigate as we can prove their driver never showed up at our door step...that would also count them in the liar column as well.

    astrokid 5/10/10 1:55PM

  • I really disapointed. I lodge report on urgent process my shipment on 29/4/10. following on 30/4/10. then 3/5/10. From Net, i noted my shipment is ready in local warehouse. chase few time but all reply me noted my request. End result is till 3/5/10 3.30pm i still receive nothing. Call customer service to confirm where is my shipment, all reply is "soon", "on the way", there is no one can confirm when it can reach me. Request customer service to call the shipper and confirm when can reach me.....the answer is -- the do not know the shipper contact. This is really FUNNY!!!

    Eugene 5/3/10 12:26AM

  • I am very dissapointed and annoyed I have been tracking my shipment from Fed Ex and today they said they delivered it @ 9:30am (wich is not true...) so I have been calling them all day the firts call the lady said that they would not get back to me unitl Tuesday and that they could not get a hold of the driver....the second call a gentleman said that they will call me back today before 7pm.....so @ 4pm I call back to speak to management and she said that the driver will be @ my door within the next hour and a half....with the package!!! now, if they said that they delivered it already why is the driver coming back with my package??? delivery has not arrived yet.....but will keep you posted on the status

    K.Z. 4/17/10 4:19PM

  • 1 box shipped to Phillipines, paid for priorty. Cost 354.11. A lot, but worth it to get there on time. Gave agent credit card info so duty could be paid, as didnt want recipient to pay. Agent assure card would be bill for this. Box arrive in customs. Fed x calls recipient to let know 100 usd was due. Recipient phone me, I phone fed x. Fed x could bill with out account. Elected to send money to recip western union. Recip has money, still no delivery. phone fed x. Set up account, 3 days later, still in customs, fed x can not collect. Fed x admits didnt see account, will get out pronto. 2 days later, still sitting in customs.call fed x, they claim 2 attemps to deliver. Interesting, package still in customs. Has to go from Manila to Cebu, how did they attemp this? fed x admitts, attemp not possible. still sitting in customs. Now its a 2 day holiday, thurs/friday,closed sat/sun. Best case monday. Hours on phone, many. Fed x concern, zero. Buy the time package get there, I will have 569.11 out of pocket, and no idea of delivery. Wow,I could have almost purchase one way ticket, and got there much quicker that this. Horrible at best.

    Anonymous 3/30/10 8:27PM

  • I had two parcels that were to be delivered by FedEx. My shipping options when ordering these items were FedEx, UPS and USPS. I was notified the two items were to be delivered today (no time interval) and a signature was required. I had to cancel two appointments to be at home. At 5 PM I called the FedEx customer service. They said the delivery could be as late as 8 PM. I had to wast the entire day waiting for the delivery. I told the agent that FedEx could at least have the courtesy to tell the customer the delivery will be in the morning or afternoon. The agent said I would have to pay for that option. I told him that I didn't have that option. He didn't seem to care. I gave him a suggestion and he didn't care about that either. Hence forth I will have my merchandise shipped by UPS in the future.

    harryt557 3/30/10 6:38PM

  • I was driving eastbound out of Boise,ID last week (3/25/10) at 12:30 PM and a FedEx semi cut me off moving into the left lane for no other reason I could see other than there was an abandoned vehicle at the side of the interstate. When I passed him on the right to get by him as he was moving slow, he laid on his air horn all the while I was passing. Very rude and road-rage like behavior.

    Anonymous 3/29/10 2:50PM

  • The Fed Ex driver drove on my lawn, I called the 800 number and asked them not to do that. The next day they sent the driver back to my house with no package, so he could confront me about filing a complaint, what is this the mob? What will you do next time break my knees, VERY UNPROFESSIONAL!!

    briguy 3/18/10 6:11PM

  • I can't remember the last time I have dealt with a business with worth customer service. I was told by a customer service representative a package would be delivered to me after 6pm today only to find out that it was delivered this morning at 7:37. When I asked why this happened I was ridiculed by the customer service department. When I asked for the President or the Public Relations department I was told, why don't you google it.

    Anonymous 3/18/10 4:57AM

  • FedEx sucks..i shipped one document to NEPAL and it was supposed to be delivered on March 16th, 2010. When you track your shipment it says incoorect address. This is rediculous!! This is f...ing their website whatever they want they can write!!! This is not acceptable at all!! This is not the first time i'm sending on this particular address previously USPS & UPS has delivered ontime at the same address. This time i thought let me try FedEx..and i'm paying for it!!! Please please do not go for Fedex!!! Its just sucks!!!

    Anonymous 3/16/10 7:25AM

  • I faxed important papers late Friday the 12th of March to your Brandon Town Center in Brandon Floirda. The client arrived on Monday morning the 15th of March to be told they had nothing for her. I faxed again. She signed and faxed back. The quality was horrible. I informed the client, she requested the employee speak to me, they refused and said they would fax again, same results. They charged this woman and we are not able to use the copies. I will tell all my client NOT to use Fed Ex.

    D Harris 3/15/10 7:51AM

  • I'm so outraged!! I was supposed to receive my dell package today and I was sitting in my living room near the front door this morning. The door bell never rang, and there was never a knock on the door either. I checked my email just now and there was a notification that they attempted to deliver but no one was home, so I looked at my front porch and there was a door tag, saying they'll try tomorrow. They never even knocked!!! I will never EVER use fedex ever again!! This was also a gift for a birthday party TONIGHT! So now I have to go with nothing! Very disappointed!

    ErinStensland 2/18/10 11:04AM

  • Same here was supposed to receive my hp product on 2/13/10 and they never even showed up. I checked the tracking and they removed my delivery date and just had the ship date. It says that it departed hagerstown location on saturday at 2:01am and I live in alexandria va which is not that far. I seen all kinds of fed ex trucks that day but not the home delivery trucks. I dont understand I am borrowing a friends laptop because I waiting for my computer. I will be on the look out for and company who uses them. I will not order from them

    dubya_c 2/15/10 5:57AM

  • This is an update. My package was supposed to be delivered on 2/13/10. The driver supposedly works until at least 7PM to get packages out. At 5:01PM, the online tracking said "delivery not attempted, scheduled for next business day" which just happens to be 2/16/10 (4 days late and one week from time they received package). The manager and "customer advocate team" kept suggesting that I pick package up at sorting center. Yeah, they get paid to deliver a package and the customer comes in and picks it up. I probably will, just so I get my HD receiver before the Olympics are over.

    rotunda 2/14/10 3:50PM

  • Fedex is a horrible company I ordered my package on Monday and used fedex express,which cost by the way 15 extra dollars!!! It's now Saturday and fedex still hasn't delivered my package!!!

    lnellis 2/13/10 11:57AM

  • FedEx is the absolute worst. I tracked a package right to my front door and then it wasn't delivered because of a "weather delay". The weather is good today and I live next door to a funeral home and grocery store so my street and sidewalks are clear. When I called the first time, I was told that he couldn't get to my house, when I called her on that, she said I would "probably" get it tomorrow or Tuesday. The manager said that the package never got on a truck for delivery. Which is it? UPS made 5 deliveries on my street today. I would never deal with FedEx on my own, it is another star company Direct TV that deals with them.

    rotunda 2/12/10 12:34PM

  • I will never order another product from anyone who uses this worthless company for delivery of their product and I will tell them why when I place that order.

    FedEx lies about delivery. On tracking my package the 'details' stated I was not at home when they supposedly were here to deliver. (today is the second day they have done this). Blantant lies!!! I have been home.

    I will be placing a complaint with the BBB and the company I placed the order from. I am also telling everyone I can that will listen on line and word of mouth locally about the shoddy delivery practices that FedEx has.

    I am sick and tired of this. I want what the product I have paid for. A three day delivery has turned into six days. How long will Fedex hold MY PROPERTY HOSTAGE!!!!

    FedEx Lies 2/11/10 8:43AM

  • I had a terrible experience with your company-- I called about 10 times-- and was told mis-information -- spent an entire morning waiting on a package-- and the delivery was doen at 7:30-- wehn I called the Manager seemd to not care-- and now I have to go pick it up-- as they would not do delivery after 8 oclock-- but it actaully came at 7:30-- and there was no message left the second time-- there is no way the person even delivered it at all.
    Terribel experience-- will not use FEd- ex again-- very very unhappy people workign there-- I suggest the CEO take better care of his staff if he wants to run a good company.

    Lee 2/10/10 10:22AM

  • I live on my own and although they have posted a letter through my door to say they can leave it in a required destination on request, I have phoned them and they refuse to do this, neither will they arrange a time for delivery (lunch time when Im home) nor will they deliver on a Saturday. The manager I spoke to was extremely rude and actually hung the phone up on me - appauling service.

    Anonymous 2/9/10 7:39AM

  • 2-6-10 I was expecting package delivery via tracking information. No delivery. Later in the evening an honest gentleman living about five miles away called and advised my package was left in his yard. No simularities in our names or address's.Its as if some uneducated idiot was just passing out packages at random. This and other previous problems makes me avoid fedx whenever possible. Vendor of my order will be advised. Unable to locate a complaint form for fedx. Temple, Texas

    Smokey 2/6/10 3:11PM

  • federal express ground shouldn't even be in bussiness . custumer service none . they don't deliver on time . they don't call if they don't want to deliver they cliam a weather event .I use alot of overnight letters in my bussiness Iwould never use them because they are so unreliable. I bought some speakers from amazon the first set was delivered 1/2 mile from adress wasn't called real lucky I found it . second pair not delivered but instead driver called house let ring 1 time and hung up so I called back the driver said it was to wet and would I like to drive 5 miles to get my package. I informed him that UPS had just delivered and also mailman had no problem but he choose not to deliver and posted not delivered due to weather event.I will be calling amazon and telling them i will no longer buy from them just because fed-x performance .I know its a matter of time before fed -xpires

    Anonymous 2/3/10 12:55AM

  • My mother is 91 years old and lives alone. I used to try to send overnight fresh fruits/vegetables from a merchant. The FedEx driver just left the packages wherever he saw fit, and by the time I found them they were ruined. He left a table for my mother at someone else's address and I had to pay to have it moved. Just before Christmas I had a ham sent to her; she never received it. Supposedly it was signed for by a receptionist at a front desk. There is no receptionist or front desk within miles of my mother; she lives alone in her own home. After numerous phone calls to FedEx, with no resolution, I was told it was too long ago and the driver doesn't remember anything about it so nothing I can do about this $70 ham. I have made multiple complaints about this driver. It is a rural community and the same driver is the problem. FedEx could care less. Apparently the driver can do whatever he wants with no consequences. Avoid FedEx at all costs.

    fed up 1/23/10 3:19PM

  • Our office is very disappointed in the friendliness and helpfulness of our delivery person. We have had packages delivered to a business across the street at another business with the idea that the business across the street would take responsibility to call our office and let us know we have packages there. Several times there were 4 or more packages (large in size) sitting in their reception area for 2 full business days. We ask our driver to please not leave packages at that address because it was inconvenient for both offices. Today one of our employees has been expecting a package that was shipped on 01/06/10 that had not been delivered. She ask the driver to wait one minute to check the package for the item, he immediately turned around and left without acknowledgement to her. He was rude and noncaring. Our other delivery drivers from other companies are always nice and very willing to answer questions and wait for us to check the boxes if needed. I think yo need to send out surveys to customers and learn about the issues related to your drivers so that you can address the negative comments sent to your business.

    Anonymous 1/18/10 12:47PM

  • Please note that I go out of the way to write good reviews of a product or service when merited. My experience with the Fed-Ex delivery system thus far has been more than frustrating to say the least. I expedited my order for aircraft parts last week so that I could have my mechanic install them now, when my airplane is already being worked on. Apparently they arrived yesterday, but I can't get to them until Monday (THREE days LATER) because you're closed on weekends. I can't sit at home all day for the next week and have no idea when your driver will attempt a second or third delivery before sending it back to the shipper. I can't get a real human being to tell me where when or how to pick it up myself even though I know it's somewhere in town. This is costing me money while my mechanic (who works on weekends) waits. Why bother paying substantially more to expedite my parts when I CAN"T GET TO THEM when they arrive? NO this is NOT a good experience for me. Frankly, I excpected better of you.

    Anonymous 1/16/10 5:12PM

  • federal express in brooklyn,ny has lazy employees 1. the driver did not attempt to deliver my package that was a christmas gift for my child my phone number was on the box if he didnt know the area reason why the driver made no attempt. then when i go to fed ex to pick up package the customer service rep was rude and not helpful when i asked him the reason why it wasnt delivered. another day couple days later i had to return a package that only goes back through fed ex same rude customer service rep refused to go into system and print out return label after i gave him the rma # i was told to go home and do it this also happened at your fedex return system location at 9002 flatlands ave if your company continues to hire lazy people to represent your company you should be ashame of yourself. i had nothing but an bad exprience with your company and i don't know how you have stayed in business this long. after two weeks of trying to get my package returned i finally did return it at a fed ex express location on ave u & east 12 st in brooklyn ny you should send your employees over there and have the young lady that helped me today on how to treat customers.

    fedex is the worst 1/5/10 4:58PM

  • Fed up with fed x....they are simply unreliable and unwilling to make adjustments to delivery (I live in a very rural area)
    my last delivery of a package was left at the bottom of my driveway, in a puddle of water, in pouring down rain(unprotected!).....Note; on the same day I had two other packages (the same size)that UPS delivered through the USPS in my mailbox....(there had been snowstorm two days prior, so I understood delivery accommodations were needed)
    .....this is primarily a local issue because I do not have the same issue when delivered by ground from Portland instead of Longview WA....my efforts to get resolve are impossible, due to fed-ex's impossible customer service....they refuse to connect me locally with the Longview delivery outlet, so I can get first person resolve...This is can only be described as rock-bottom customer service (hide you head in the sand and hope you get enough majority to keep your business viable)

    Bdirt 1/2/10 12:05PM

  • On 12/14/09, Federal Express left my package containing four Christmas presents at the wrong house. The customer service representative I spoke with in Chicago acted like he couldn't have cared less. When I explained that I needed the presents by 12/20/09, his solution was to re-order the items and have them sent by a faster method. When I told him that was not an option, he stated that the driver would contact me in 24 to 72 hours regarding the problem. We were finally able to locate my package in the neighborhood with out any help from Fed Ex. Thank God for honest people! I am still waiting to hear from the driver.

    CL 12/31/09 12:09PM

  • While applying for a Visa, in support of a new contract (job). Federal Express sent my document to the wrong address. This document was headed to an Embassy, with an Attention To:, name. The address was 601 and courier gave the documents to a person at a 600 address instead; the person, who is unknown, signed receipt of the documents. I am still waiting for Federal Express to contact me back and correct the problem, after giving them my tracking number. This is the end of day two.

    WEO 12/16/09 3:00PM

  • Recently, I decided to try the Zagat Wine Club, and the only delivery option was Fedex.

    I have decided to cancel my membership before even opening the first bottle of wine, in my initial shipment!

    The ordeal simply isn't worth it.

    On the first Fedex delivery attempt, the driver left a notice on our door, indicating that an adult signature was required at delivery. I called Fedex to inform them that my office was only minutes away from our home, and requested that the driver call me when on-route so I could be at the house at delivery - and also that I could not accept delivery the following day (Tuesday).

    On Wednesday, I received no call but found another attemtped delivery notice on the door!

    I noticed that both delivery notices showed approximately the same time-of-day (2:00 to 3:00 PM).
    So the following day I came home before 2:00, and remained their for the rest of the day, but there was no Fedex delivery attempt.

    I call Fedex AGAIN, and was informed that I could pick the package up in Alexandria, VA which is approximately a 40 mile drive. Then, the following day I received a Fedex post-card, requesting a day-time contact number to facilitate delivery.

    I called Fedex AGAIN, gave my office and cell phone numbers and requested delivery to my office address.
    The following day, I received no phone call - and no delivery.

    I called Fedex AGAIN, and was told that a change in delivery address could only be made at the request of the Shipper!

    Finally, I gave up and took 1 1/2 hours out of my day to drive to Alexandria and pick up my shipment.

    I will not go through this again.
    Today I cancelled my membership, and told Zagat exactly why - absolutely HORRIBLE customer service from FedEx.

    LLeeth 12/13/09 11:10AM

  • Either my wife or I or both were home all day 12/2/09 awaiting delivery of a TV. I went out at about 2:45 to get the mail and there was a door tag saying that they tried to deliver at 2:20 pm. If they had knocked or rang the door bell my beagles would have started barking.

    I called the 800 # and got a who cares attitude from both people I spoke to. I called another number and was transfer to customer service. According to my Magic Jack I was on the phone for 17 minutes plus while they contacted the driver. I was told that he would deliver it that evening. Never happened. I called again and spoke to a V. Riggins in Houston. She was no help but said she would call this morning at 7:30 cst. Still waiting.

    By the way - they use sub-contractors for a lot of their deliveries - especially to hoses.

    wrangler 12/3/09 6:58AM

  • It is truly amazing how a company with such poor service has become so large.

    exactly 50% of packages sent to us via Fed Ex get delivered to the wrong address or not delivered at all!

    Anonymous 11/25/09 2:39PM

  • Federal Express was once the most reliable overnight shipping option...however, their service in the Palm Beach, Florida area is on a steady decline. They do not provide customer service. Don't bother having a regular pick-up because they cannot be counted on - even after management gets involved. Three times out of ten drivers will pick up only some of the packages and leave the others behind. These issues are unresolvable. I absolutely do not recommend giving your business to Federal Express unless incomplete pick-ups and general unreliablity is what your company seeks.

    Anonymous 10/30/09 6:49AM

  • Customer service at FedEx is appalling. I ordered an item from a retailer and it never showed up. The vendor gave me a tracking number, FedEx said they had it,but could not find the address. I confirmed the address, they said I would receive it the next day.It never showed up, so I called 4 times, each time I was promised someone would return my call. It never happened, they tracking showed they had returned it back across the country to the vendor as undeliverable. The vendor had to ship it again. When I called for a refund after it took me 3 1/2 weeks to receive my package, I was told the vendor would have to complete a form and then refund my shipping cost.

    In short, I would drive across the country before I ever gave these people another dime of mine.

    Ian

    IButler 8/5/09 2:26PM

  • Don't EVER make the mistake of having something shipped "home delivery" instead of "business delivery" .... my shipper made that mistake and my package has been "on truck for delivery" for 4 business days now (not including Monday's...). I call every day asking where my package is, that the shipper made a mistake, and my office closes at 5, and could they PLEASE deliver it before five pm, and it just isn't happening. I was told there is no recourse. They all did apologize, but simply said there was nothing that could be done. It seems there should be some way to transfer a package to "business delivery" if a mistake was made. I can understand the delay if resolution was in sight. Is everyone on the planet mistake-free? Isn't this a "service company"? I'm extremely dissapointed that I have no help here.

    madatfedex 6/17/09 7:59AM

  • Here is one for all of you. I get paid once a month, I needed my check (no direct deposit) desperatly, I mean bad, I scheduled and paid for a pick up and an over night deliver to me. 48.00.

    I clearly put on the info the contact person and phone number at the location of the pickup. He goes in, asks the first person he sees if they have a package, they say no, he leaves. I find out, after the office is closed FOR THE WEEKEND. And I have to go on a business trip so wont be here if they pick it up on Monday and deliver it Tuesday to me.

    Now what....I havent got a penny to my name right now. I have had some unexpected expenses this month. I call customer service, and one girl blamed me. Apparently I should have gone with him??? One girl blamed the person he asked about the package, which it isnt a package it is an envelope. She actually told me to call that person and let them know what happened.

    The entire time I was speaking to what was supposed to be a manager, I was crying my eyes out. She could have cared less.. I could have had a stroke and died on the phone with her she was an icey cold b&%*&h

    I was so upset I didnt get her name but for my own satisfaction I will call on Monday morning and speak to someone in a corporate position because this is wrong on so many levels.
    Wish me luck

    adan57 6/7/09 4:47AM

  • dont ever use this company they lost or stoled my package and now there sayng they cannot do anything .

    Anonymous 4/14/09 7:50AM

  • I had a 2-box shipment from Columbia, MD to San Francisco, CA that was in FedEx Ground control on 3/31/09. The shipment tracked through to Hagerstown, MD where it got split, one box went through Sacramento, CA and the other through Bloomington, CA, at the other end of the state. I called customer service to try and find out how such a mix up could occur. Needless to say, they couldn't help. When I asked to be put in contact with someone at the Hagerstown, MD facility, they put me through to White Marsh, MD, who couldn't help. PICK UPS!

    SRMS63 4/6/09 8:19AM

  • I am a frustrated customer. Your tags left on my door do not indicate which fed ex. I left one out signed so I could get my package. A different company sent another package and your driver took that receipt from my earlier package which to date I still don't have and left the new package. There needs to be a way to distinguish between the subsidiarary companies by the tag -- is it Home? is it ground? or is it the good one close to my house that stays open? (no such luck in this case)? When you call the number you get a robot after a while you get a person who in my case lied to me (they say I was misinformed). Bottom line I went to your location which was difficult to find and it was closed. There was a warning that the office has video and audio survelience should I even get there when they are open I will remember that the poor employee with no phone to help anyone find the hidden location with no parking must meet many angry people. I'll be kind but I will be vocal to the merchants I deal with that I do not want the ground or home Fed Ex EVER! If you go bankrupt it won't be a loss even the post office does a better job!

    Anonymous 3/25/09 5:07PM

  • Per tracking information, I was expecting delivery of a laptop from Dell via Federal Express on February 27, 2009 at my apartment in Houston, Texas.

    Something unusual happened: I received a message from a FedEx delivery person (DJ Fedex 01, phone # 832-264-9814) at 6:48 AM on the morning of February 27, 2009. DJ left me a message asking me whether I wanted him (DJ) to leave the package at the apartment office or at my apartment. I called him back and requested him specifically to deliver the package to my apartment. I inquired about the approximate delivery time. DJ told me that he will be at my apartment before 12:00 PM today (February 27, 2009).

    I waited for DJ all morning on February 27, 2009. I called DJ at 1:04 PM. He told me that he had already delivered the package to the apartment office. I asked him why he had left the package at the office of the apartment complex since I had instructed him specifically to deliver the package to my apartment. He explained to me that he had mixed up the delivery.

    I called the apartment office at 1:25 PM; the apartment office informed me there was no package for me. I immediately called DJ. DJ did not pick up my call.

    About ten minutes later I heard knocks on my door. DJ was knocking on the back entrance of my apartment. I asked DJ whether I need to sign for the delivery of the package. DJ told me that the apartment office had already signed for the package.

    I accessed tracking information on the web site of FedEx. According to the tracking information, the delivery was made at 11:50 PM and the package was “delivered to address other than recipient.”

    There is too much false information in the delivery process and on the tracking form for this specific shipment.

    I feel that the FedEx delivery person (DJ) deliberately misled me and provided false information on the tracking form of FedEx. It is very unusual for the recipient of a package not to sign the delivery paper when the package is handed over to the recipient in person.

    DJ did not follow usual procedures for delivery of a package for one reason only: To harass me. I have never known this person DJ. I don't know how DJ obtained my phone number.

    I have all the necessary documentation in regard to this delivery. All phone calls received and made to DJ has been documented and retrieved from my cell phones. My mobile carrier has record of all phone calls.

    The whole situation has caused me severe mental distress. I feel I have been harassed unnecessarily.

    HARASSED 2/28/09 10:48AM

  • Tracking said my package was loaded on the truck early this morning. I live in a condo complex where all packages are delivered to a main office for central pickup. Near office closing time at 7 PM I was informed the Fed Ex truck had made its delivery for the day, but my package was omitted. The irony is, to exit the complex, the truck has to drive right by my townhouse. Customer service could only offer the lame excuse that the trucks are still out delivering until 9:00 and they had until 9 PM to deliver it. Of course, the driver would know deliver was not possible after 7 PM. Customer service was not willing to offer me any assurance of any steps that would be taken to be sure it would not sit on the truck again tomorrow.

    Phil 1/13/09 9:24PM

  • Please help!!! Since Nov. 28, 2008 I have tried to get a pick up for a pre paid package to be shipped express to Direct TV. The first pick up number was misplaced, and a no show. The second # 774 I was promised a pick up on December 22, 08 a no show. I called Fed X on Dec. 27, at 7:30 PM I was given another pick up #, number 440 for Monday Dec. 29. If this package is charged to my account for not returning the equipment I will forward the invoice/bill to Fex/Ex to pay. It is not my fault that the package was not picked up. The package have been outside the front door since the first call to Fed/Ex.
    Also, this will remind me to never use FED/EX.

    Anonymous 12/27/08 6:36PM

  • Submit your comment >>
  • Dear Federal Express, I am extremely satisfied with the customer service that Mr. Tennant and Mr. Gilkey rendered to me in delivering my 1968 Ford Mustang Hood(HBG-961615)to me. They were both very professional and they are excellent repesentatives for your company. They are to be commended and highly recommended! The hood was very professionally packaged also. Again, thank you very much. Truly,

    Richard A. Roberts
    05MAR10

    1968 STANG 3/5/10 2:32PM

  • I used the info above to reach a real person regarding delivery of a Fed X home delivery package schedules to be delivered on a Saturday to a business. The Saturday delivery was necessary but I don't know why it was sent home delivery. The tracking on line said the package was "out for delivery".
    Anyway I was nervous that the package might not be delivered due to the home delivery thing to a business address.
    When I called the automated system I said "representative" about 4 times and was immediately switched to a real person who was very helpful and was trying to contact the driver when he walked through the door.
    I found FedX very helpful trying to resolve the situation.

    Anonymous 10/24/09 9:19AM

  • I had a wonderful experience with Fed. Ex. I was attempting to mail birthday gifts to one of my grandchildren in VA. last July. I was too late for the post office, and feeling disappointed returning to my daughter's during my visit in Greencastle, PA. from CA. I spotted a Fed. EX. van backed up to a small commercial building. The driver was in the van ready to drive away. My last hope for having the gifts arrive on time was about to drive away. The driver, Donnie, I believe his name was, got out of his van and waited while the two people in the office, Brian Zook and Kathy Barnhard, were more than eager to help. All three were patient and very helpful while we boxed and addressed the package. I left feeling appreciated and was grateful that I had received such wonderful service. Thanks Donnie, Brian, Kathy, and FEDERAL EXPRESS. I also loved Tom Hank's movie "Cast Away." Now there's service for you. :)
    Don
    #4118 1026 2038

    donhealy 9/13/09 11:13AM



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