Fido

Customer Service Ratings and Comments

Fido is ranked #226 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 16.60 out of a possible 200. This score rates Fido customer service and customer support as Terrible.

NEGATIVE Comments

10 Negative Comments out of 10 Total Comments is 100.00%.

POSITIVE Comments

0 Positive Comments out of 10 Total Comments is 0.00%.

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Fido has terrible customer service. I called them because they put this phony add-on into my bill that I didn't even ask for. So, when I called a customer service representative, I had to give my account info. Then, the person I was talking to started yelling at me because he said I gave him a fake birth date! Like seriously? How can I not know my own birth date? So then I said that all of the info I gave him was correct and he started yelling at me to stop lying to him! So then I hung up on him and called another customer service rep., who was way better than the previous one. Really that guy is a pathetic excuse for a human being. He should die. Fido sucks big time don't get Fido. And if you're going to call customer service, be prepared to talk to a potential bastard.
AngryDad 3/11/10 5:26PM
Very bad experience with customer support every time i called. Was put on hold for more than 15 minutes several times and then disconnected on purpose because the agent did not know how to solve the problem. I tried to talk to a supervisor but it was impossible, was put on hold again. Seriously, they have to change the way they support customers if they wanna stay in business. One of the worst customer support I've ever seen. One last thing...some reps have problem speaking properly and are hard to understand sometimes.
Anonymous 3/6/10 1:49PM
6 years with fido 200$ a month about 35 thousand dollars so far. I messed up the last months payment and they treated me like crap. I spoke to their sup west and he had the never to put me on mute while I started talking and didn't even notice that I asked him a question he had to unmute me and come back to the coversation. u blow plai and simple. no respect for your customers whatso ever you don't deserve your jobs. Fido does deserve my money
fido should go out of business 3/3/10 11:36AM
I returned 2 phones on purchase as I was not happy with the rates and service..no free fido to fido service. Paid by credit card and sent back UPS.Called a week later and customer service said they received the phones but it would take 4-6 weeks to process a return payment by cheque.funny how they want their money immediately before you purchase but can,t reurn payment. suggest that fine print be always read. Customer service is the only one you can talk to and they have no authority to do anything!I am returning to my former wireless provider.
Disappointed 2/4/10 10:29AM
Fido Customer Service has to be the worst phone company in Canada. Every month I give them close to $200. I pay my bills on time and still, when I call because they sent me a faulty $400 phone and I want it fixed all I get is grief and wrong information. I have had 3 of their phones break on me in less than 3 years. I set my alarm and in the morning my LG Neon screen turned black when I opened it. I told me a loaner phone would be provided for a $50 deposit, which should have been provided for free. I told them I didn't want a loaner and I have a spare at home. The customer service lady told me this is a procedure and I needed to go to my local fido store and just pay the $50 or my phone wouldnt get fixed. I found this to be a lie (to get more money) and I believe they would have found something wrong with the would be loaner and bill me for that as well! DO NOT TRUST FIDO! They are inconsistant with their information, mislead their customers who pay good money (close to $5,000 in 3 years). If I could rate FIDO and their customer service I would actually go to -1 in all catergories, BUYERS BEWARE!!!
Cleo780 1/20/10 9:43AM
Mistakes on every bill. Signed me up for 2 seperate 3 year contract when I only needed 1 phone line.
Anonymous 1/6/10 11:18AM
I am with Fido for 2 years, and I can say that almost every month they made a mistake in my invoice and every time I should call them and after waiting a long time try to discuss the problem with one of their customer service rep.
I have tried to change my plan several times since the plan I use now costs me a lot, but every time the representative asked me to call back later, so I feel like Fido is trying to charge their customer on purpose and the customer service section is not helpful at all. In fact some of their representatives are so rude!
Anonymous 11/6/09 11:52AM
On Oct 21 I received a text message from fido that since my contract is expiring in 6 months they offering me something. I called fido to find out what this offer i all about, then, we agree that I will get the iPhone 3Gs with 500MB data plan. The deal is almost close but the customer rep told me that still have 2 days to be in the 6month period, wtf, after all this long talk with them, this is where its gonna end, telling me to call again after 2 days, how come I get that stupid text message to call them to have an exciting deal for me. I told the rep that i'm not gonna call again after 2 days, that im gonna cancel my fido subsription. i was really pissed off. after several minutes, i called fido again with this another stupid rep that i m gonna downgrade my plan, to the lowest plan, $15, at least now it will be month to month basis, no contract. So gonna switch to Bell, where Im gonna have my new iPhone 3Gs. Gonna cancel my fido subscription after the launch of Bell iPhone so I can retain my old cell number. I emailed to fido, but no reply yet after a day, told them that im with fido for more than 10yrs, and thats how its gonna end, with this stupid text message.
HuCk9932 10/22/09 8:46PM
Horrible service, disrespectful, very long wating time, no slolution after 40 monutes wait time! When asked to talk to the Supervisor, I was told by Umesh to hold for the entire evening! Isn't that rude?!!!
Anonymous 10/21/09 2:00PM
Technical support is very poor. Took me 4 calls with tech support to get a simple network problem resolved. The last person then started to lecture me on how to solve problems with sophisticated technology. I have worked with computers - large servers, disk arrays and tape libraries for decades. If I used the Fido method of problem solving I would not have any customers left. I asked to speak to a supervisor and was told it would take 48 hours for a call back. 5 days later still no call back
Anonymous 9/27/09 1:58PM

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Contact Information

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888-945-3436

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