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Fido

Customer Service Ratings and Comments

Fido is ranked #282 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 17.40 out of a possible 200. This score rates Fido customer service and customer support as Terrible.

NEGATIVE Comments

19 Negative Comments out of 19 Total Comments is 100.00%.

POSITIVE Comments

0 Positive Comments out of 19 Total Comments is 0.00%.

Issue Resolution

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Terrible Overall Customer Service Rating
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  • Waited 1hr45mns and 09 secs and still counting to get a hold of someone... that's ridiculous

    Anonymous 8/27/10 5:48PM

  • Terrible customer assistance. Bell is 1000 times better. When my contract is up with Fido, I will be using another carrier.

    Anonymous 8/25/10 3:35PM

  • My kids researched plans and phone costs and found what we all thought were reasonable. We signed up in May. At the end of July the screen on our LG Neon phone quit working. I can not get either the local store, or the online store to give me an address to send this phone away to have it fixed. The store basically couldn't care less, and the online people just keep saying to go to the store...talk about the run around.

    Anonymous 8/12/10 3:11PM

  • Fido gave me R9 rating for their mistake. They sent me the bill for $1500.00 while the bill was only supposed to be $100.00. The customer service rep messed up when I called to change the plan and put me in Edmonton Zone while I was living in Calgary. When I got the bill I called several representatives and asked them why the hell is my bill this high but none of them had any reply. They are bunch of idiots sitting there and when you ask them to transfer to manager, Managers are always busy. Well, for 4 months I called several times and tried to get in contact with the manager but all my attempts were unsuccessful, so I stopped calling, thought they will contact me if they need money. After about 7 to 8 months I applied for mortgage thru bank and came to know my credit rating is very low due to FIDO sent derrogatory to my credit beureau. I called FIDO and spoke to Kevin a supervisor there and finally he resolved the total payment, I paid $100.00 what my bill was supposed to be and he promised he will remove R9 rating from the beureau. It was my biggest mistake trusting him. Since then I have contacted many customer service reps, supervisors, contacted the bereau and told them what happened and what not. The managers, supervisors and reps bark on you, they don't listen. I still have R9 rating and I can't get approved for the loan. Credit Beaureau should not be updated with these kind of companies.

    Seema 7/14/10 2:36PM

  • Very poorly trained and a bunch of thieves the lot of them.

    Anonymous 7/12/10 8:45AM

  • Fido has the worst customer service I have ever experienced. I got a phone on May 17 and cancelled it on May 19. Fido needs to train its employees not to treat their customers like criminals.

    kit8 5/19/10 10:41AM

  • Fido (s)cares
    Who would have thought of a “doghouse” for a logo? I often chuckled each time I see fido’s advertisement banner on newspapers, somehow touting their pathetic service … “fido cares”; but it would often register in my mind more like fido scares. As one of Canada’s bigger cellular telephone companies, owned by yet another greedy telecommunications company, the juggernaut known as Rogers, a massive inexorable force that seems to crush everything in its path, Fido appears to share a distinction with its parent company as one of Canada’s worst business conglomerate. It ranked 243rd out of 253 companies earning it a *terrible* rating when it comes to customer service. (link: http://www.customerservicescoreboard.com/Fido )
    My point was, if we legitimately owed Fido any money, I would’ve paid it (we paid every bill for the 3-year duration of the contract), but why did they wait three months after the termination of our three-year contract before sending us an invoice notice (without details). And why did they send that invoice for collections even before notifying and sending it to us? Is it payback for leaving their extremely bad service? On a sadder note, we paid the offending invoice to Fido only to protect our credit, but Fido, still, weaseled to submit an *R9* rating (the worst) against my credit report with Equifax.
    I chased some of the complaints on fido’s business practices as well and I wasn’t surprised to find that the internet would reveal a profusion of angry ex-fido subscribers (and ex-employees too) who would, given a chance, join a class-action suit for ruining their credit and charging unreasonable amounts on unwarranted cellphone charged items.
    You can find them here >>> http://www.cellphones.ca/forums/fido/1/ an accumulation of an angry mob of complaints. Or you could drop by an assessment from an angry ex-fido employee who had denounced fido’s bullying tactics here >>> http://www.cellphones.ca/forums/discussion/2768/rogers-who-owns-fido-are-bullies/ . A Facebook complaint site had a lot to say as well here >>> http://www.facebook.com/topic.php?uid=2221693757&topic=1718 .
    There are more websites I had begun to collect and pasted them below for convenience. I would suggest to go through these items even before even beginning to think of dealing with fido’s pitbulled service. Here’s one more: http://www.complaintsboard.com/byurl/fido.ca.html
    Canadians might be interested to hear this about a pitbull of a company masquerading as a deranged mutt. Who knows, this might just save consumers a lot of money before they would sign up for a cellular phone deal — and if they are now under fido’s contract, I would offer them my sympathies. I’m sure, our experience with fido would teach them what to do should their contract near completion.
    With new cellular telephone companies in Canada like “Public Mobile” (no contract unlimited talk and text for $40) and no-nonsense contract Koodo, etc., coming out to slay the giants, it wouldn’t be long now to see fido’s greed gets buried along with its bullying bones.
    Our nightmare started three years earlier, sometime on a balmy September day when I signed up, along with my son, for a three-year cellular phone contract. At signing, I was charged in advance and that I noticed upon receipt of the first invoice, they had charged my bill a month ahead of schedule. It means I paid for my service before I even had a chance to use it. I supposed this was the norm so I thought it was okay. However, they must have hired pitbulls as customer service representatives. They must be a very unhappy bunch as often, they would bark as if their customers had been irresponsible deadbeats (and would renege on payments). Regularly, they would call for payment around the fifth day of each month after sending a bill, which was not due until the end of the month. Since the bill was always charged one month in advance, I would tend to ignore the harassing calls and would pay the bill before the due date.
    Like clockwork, each month, someone from fido would call with the same asinine attitude as if they had all gone through fido’s dog-training university and had mastered in *hounding* with a minor degree in persistent annoyance and pestering. However, I wouldn’t push the middle finger and blame it all on fido’s pitbulls; after all, the sewage would often drop like toxic waterfall from the top CEO down to the lowest rank in the septic tank. “It’s our policy,” they would often howl.
    Two years into the contract, I dropped my coverage to the bare minimum of $25/month, which after all the greedy add-ons still had amounted to around $35. Nevertheless, I paid my bills. I had already signed up with another cellular phone provider, Koodo (which incidentally, would charge only what was promised). I would use my fido cell phone only during the free hours and work myself into frenzy tying up one line as much as I could. Well, what would you do to get your money back?
    The fido pitbulls’ badgering calls continued unabated asking for money several weeks ahead of due date but I just ignored them and paid my bills *on time* which was the least I could do, and I’d always paid every month, which was always a month in advance.
    I have had enough of the pitbulls’ harassments so I passed the calls to my wife who has had more patience and diplomacy to deal with insane fido kennel employees. Whenever she would place a complaint call or whenever fido would call, often, she would hit the *speaker* button for both of us to hear, but I would remain quiet. Why ruin a good conversation. And although I’m retired, not that that mattered these days, I really have no more patience dealing with fido’s blowhards’ rudeness and utmost disregard to proper business conduct and etiquette; these, after all, are fido’s elite pitbulls. (Someone had suggested that fido could mean *foremost idiotic, deranged, obscene* company).
    Every now and then, we would ask fido to reverse errant long-distance calls, which they had tried to insert in our bill. My son's account had a *long distance add-on monthly charge* to save on LD charges. Yet, on occasion, a long distance charge would sneak in. And they had no idea I use an internet-based “Skype” for all long-distance calls, which we get to pay only $29 “per year” to call any telephone in North America for free, 24/7. Occasionally, a wayward text message would elbow its way into my fido bill, or other charges, which at first blush, the kennel pitbulls would insist with a huff that it was legitimate. Often, after some carefully worded suggestions to fido’s pitbulls, which might sound simply like, “could you just check it, please?” — fido’s impressively smart pitbulls would reverse the charges. Sometimes they would even titter a “sorry, it was in error”, as if a joke was about to erupt. But even so, the *sorry* would come in after hefty arguments, thus, its effectiveness would often be relegated to stress and ponder; instead, a bad taste would remain lingering for yet another showdown with the pitbulls in the near future, until their next harassing phone calls.
    As we could no longer wait for the last minute to notify fido and cancel the three-year contract (which would end, thank God, in October, 2009), so sometime in August, 2009, way over the 30-day advanced notification they had required, my wife called it in and announced our total dissatisfaction with fido and its *fine* employees. We wanted to end our long-suffering relationship, dealing with their doghouse attitudes, effective our contract last day, October 13, 2009; and as per fido policy, we had fulfilled a need to give at least a 30-day notice of cancellation. In retrospect, we were so sure we gave them ample notice (or so we thought). During conversation, the woman at the other end had the guts to ask repeatedly why we were leaving fido’s *caring* service and persistently offered instead an olive branch, dangling a burnt offering of a *better* subscription by knocking out some of the add-ons like *system access*. We were beyond angry at this point, in a land beyond resentment, to be enticed with yet another shameful doghouse oblation. “No deal”. The unpleasantly severe harshness of our reply appeared to filter through her thickness. “Listen, we wanted out, we have a better deal with Koodo, and just cancel it effective at the end of our contract.” “Fine!” She puffed and gave up a tone that bordered on rudeness. She sounded pissed; no commission for her, I guess.
    Oct 9, 2009 – My wife spoke to Adam (one of fido’s elite pitbulls) to confirm our contract termination on October 13, 2009. We couldn’t leave it to chance alone. *Trust* would be the farthest thing on our minds when it comes to dealing with fido’s elite kennel. Adam had insisted they would require a 30-day cancellation notice, “even after the contract had ended,” he strongly added. We insisted we gave more than 30 days’ notice. “Just check it,” we suggested. We don’t know what he was smoking that day, but he wouldn’t budge, orating from his soapbox, insisting there was no record of such a call. No use arguing with a pitbull chained to the lowest part of the doghouse, so my wife asked to speak to a higher pitbull — someone who would not hesitate to flip the title of “manager” at every harassed fido subscriber. Oliver came on the line, but never confirmed if it was a first or a last name, however, it would be great to have a pitbull manager named Ollie. Here Ollie, sit Ollie, bark Ollie. After a few heated remarks (mostly from my sedate wife), Ollie rolled over and finally *checked* their records — and, halleluiah, he found it, that in fact, we called in our unbridled intention to cancel our cellphone subscription (for which the contract had already expired) sometime last August; and it was well over their 30-day requirement. Ollie had no choice but to whine back to agree with us and confirmed our cell phone service would indeed stop at midnight, October 13. In addition, since we had paid regularly, one month in advance, there would be no more amount owing and our cell units would be paid for, included with signing a 3-year contract.
    Christmas had come and gone and no more tantalizingly molesting calls from fido’s blowhards asking to pay our bills (one month in advance); no more inflated invoices either. Oh, what a wonderful new year to face without fido.
    Well, it was a rather an amusing wishful dream on our part; but, wrong again.
    Feb 5, 2010 – A bill had arrived without details — $240.00; too late in the week to call ... and calls might be placed on hold rotation for as much as half an hour until a service rep becomes available. Often we neither have had the patience to wait that long nor listening yet again to the *brightest* service reps in the land.
    Feb 7, 2010 – An angry middle finger punched in fido’s number to inquire about the charges. For whatever reason, we couldn’t get through. A call might require us to enter our telephone number. Or wait until you get in rotation. Peculiarly, once our number had been cancelled (and presumably handed over to the next fido victim), it seemed as if we were completely out of fido’s current system; we were completely out of the doghouse’s system. We tried next day to no avail.
    Feb 9, 2010 – To our horror, we received a courtesy notification from CIBC credit card account about an Equifax notice CIBC had received regarding fido. Fido apparently sent a bill (of supposedly some amounts I purportedly owed) on collections sometime in January, 2010. Equifax, on its database no doubt, with the help of fido, would definitely ruin my credit for others to dwell on. We decided to pay for it just to clear the fog and engage in a pitch battle with fido later. There’s a lot on my good credit at stake. But first, we really wanted to find out which hole fido dug up this $240 bone of contention from. At this point, we couldn’t care less if it came from an arse hole but we had to satisfy our curiosity if it was even justified and legitimate.
    Every day we tried to call and each time, a friendly message urged us to stay on the line. We wouldn’t want to waste our precious Koodo cell minutes, which would often take several minutes, just to wait for a fido pitbull to answer. In the past, calling fido from a fido cellphone would be free of charge.
    Feb 12, 2010 – Finally, we got through the doghouse maze. My wife demanded a copy of the $240.00 bill, and with details, too, she strongly added. This time, she didn’t mince words with a blowhard named Sylvain, another elite pitbull who, we believed, would have had the capacity to piss off the likes of Mother Teresa. Sylvain immediately wanted a $5.00 payment (by credit card, he insisted) to have a detailed bill printed and sent to us.
    “$5.00? … you want us to pay $5.00 for you to send us your stupid fido statement ? … you gotta be kidding!” My wife’s voice elevated, looked at me puzzled as if she somehow got connected to a pitbull from a mental institution.
    That’s when my wife’s harsh words started to fly as if Sylvain, the pitbull, had soiled a carpet. Despite Silvain’s reluctance to help, and without us knowing the details of the invoice, he inexplicably had lowered the purported balance owing, to around $178.00 (though he was not sure what the final amount was). Still, we would want to know what this amount entailed. Finally, Sylvain agreed he would send a copy of the detailed invoice, without a $5.00 fee. His voice sounded in a huff as if saying, ‘happy now?’
    Questions had drifted in our minds in all reasonable directions. Did we get charged for part of the CEO’s year-end obscene bonus? Was it a part of a fund-raising campaign to build a new doghouse for fido’s elite pitbulls? Why wouldn’t they send the detailed statement for us to peruse without extracting a $5.00 bounty from us? Why did they send our invoice to collections even before notifying us? Which dog pound do they get their rude employees?
    Our blood pressures had inched higher waiting for an invoice. Heck, this $178 is still a big chunk of dog poo off our poor savings.
    Feb 23, 2010 – The invoice had arrived and we sought some answers from the Almighty. It had shown unexplained charges that had spilled through to November and December (when our contract had ceased in October) — plus the add-ons galore, penalties, fines, taxes and more taxes on taxes, interest on non-payment fees, interest on unpaid bills from November, taxes on interests and on unpaid fines and interest on interest on unpaid fees and fines — whew! — plus other things one would need a master’s degree in dog whispering technology to decipher without going through the doghouse’s inner sanctum’s database. (And $178 @ $35 per month would still be plenty for November and December). I had been enjoying a good credit interest and I did not want this bully to damage it. With a blown patience, my wife and I sat down and agreed to pay it and fight later; rather than let it linger at Equifax and do more harm to my credit rating, which had remained excellent judging from the great treatment given us by our creditors.
    My wife found her angry middle finger yet again, punching her phone dial and conferenced my cell unit. A pitbull named Aaron reluctantly answered the call. The poor dog had *no explanation* to give except “the system automatically produced the bill”. He must’ve been deprived of sleep and dog food; imagine, giving this well-worn phrase and blaming “the system”, day in and day out, to irate customers. What a life! Undaunted, my wife demanded to speak to a pitbull manager before we would pay it and to find out what it was about and where the charges came from. Aaron zeroed in on the offer to pay. “Unfortunately, we could not accept your payment anymore as it was already sent to collections,” Aaron rudely interrupted, although he sounded sympathetic. My wife countered, “Yes, we knew it went to collection, but what was it about and why we were never notified at all since October?” My wife’s simple questions must’ve reverberated in Aaron’s deaf ears. “Sorry, I can’t do anything,” he offered. At this point, it would have been better if we would bash our heads against a wall … at least, we would have had some immediate results.
    Exasperated, my wife had reiterated to Aaron — “To avoid ruining our credit, we’ve decided to pay it today, but we’ll fight it later … you and fido will never hear the end of this!”
    Somehow, Aaron’s fidoed brain had adamantly refused to accept our payment stating that it was out of his hands (and into the hallowed grounds of spine-chilling collections, we might add). Aaron was semi-apologetic and sounded as if he would crawl into a bunghole and weep. Worse, this time, he could not even get a manager to speak to my wife; no manager would dare get on the blower to confront an angry subscriber. Nevertheless, my wife strongly insisted to speak to a pitbull manager. Aaron was perturbed, to say the least, and he reluctantly put my wife on hold for the next 20 minutes, as if people’s time were unimportant. He got back only to say “sorry, no manager for you to talk to.”
    “Where do they get these people?” My wife sarcastically asked no one in particular, but loud enough for Aaron to hear. Again, my wife insisted to pay it (to save our stained excellent credit) and added that she had to catch a GO train at 5:33. It was 5:00 pm. At 5:10, Aaron finally relented and connected her to fido’s accounts receivable clerk. To say “it was like pulling teeth” was a gross understatement. No manager even stepped in to rescue Aaron during this call.
    Kaja, an accounts receivable clerk, gave her ID# 806185, (this time, my wife asked for an ID). She had assured my wife that the payment (off my credit card) would settle everything and they would take care of the other credit pitbulls … the collection agency. Hoping to clear our Equifax credit stain, she promised to send notification to clear it as well. Upon checking my credit card online, the fido bill payment went directly and was registered as paid to its parent “Rogers” account.
    We thought our problem was over, and I could start writing my complaint to redress our situation. We were wrong again. Fido never sent any confirmation to anyone, not to Equifax, not to us, that it was indeed paid in full. Our only proof was the credit card payment, albeit under *Rogers* account. The circus continued, but first we took a needed break. However, we didn’t know what happened next.
    Mar 20 – My wife and I went to my bank, Royal Bank, to secure a line of credit. I was buying a used car. The bank account manager showed me an “R9” credit report sent in by fido to Equifax. “R9”, the bank’s account manager said, was the “worst credit rating anyone could get”. We were stunned. My account manager googled fido’s telephone number and gave it to my wife so we could call and clear it. I’d never seen my wife so provoked, even more outraged than in her past dealings with fido’s *caring* pitbulls. Alain, yet another rude-as-they-come pitbull, got on the line. Alain might not be the sharpest tool in the kennel shed; Alain could not find our records.
    “Well, what do you know,” my wife scoffed, looking at me, “they couldn’t find our records!”
    Alain must’ve been really trying hard as he was really a trying and a nerve-wracking idiot; and a difficult pitbull to deal with. What does he care if he wouldn’t look *properly* for our records? Or perhaps, it was a bit of a weary struggle for us trying to speak to Alain whose first language, possibly, wasn’t English. Heck, our first language wasn’t English either but we could communicate better than these pitbulls. We had to step out of the bank account manager’s office as the ‘conversation’ had switched to a live debate. An hour had intervened; still Alain couldn’t find our records (so he said), and no resolution on the horizon. A few more minutes breezed by and my wife’s Koodo cellphone battery began to show signs of fatigue; it was screaming “low battery”. My wife and I decided to sit inside our pickup truck to charge her cell battery on board, while waiting for Alain to come up with a more reasonable excuse why we had deserved an “R9” at Equifax. It was stressful enough trying to speak to Alain’s French-marinated accent, but it would be more stressful for us if the call would drop. Trying to re-explain our predicament to another caring pitbull would add more grey hair on our aching heads. It was too difficult to try to explain our situation, let alone trying to get through the fido maze again, so my wife hung on and waited, and waited. Finally, she had argued enough with Alain, who wouldn’t budge on his excuse that he, still, couldn’t find our records. My wife demanded to speak and connected to a manager. With a stroke of genius, Alain had refused. Now, we had reason to believe he lied to us — of not finding our record. He knew that if a pit manager would interfere, his lies would be blown. To end the aggravation, my wife requested him to fax a confirmation to our bank that the invoice had been settled in full. He flatly refused.
    To secure my line of credit with RBC, the bank only wished to have some proof to show that the “R9” in question was paid in full. Like a broken record, we asked repeatedly if Alain could have a document, a notice, a proof, or anything that might resemble that the “R9” was erroneous, and faxed to our bank as confirmation. However, as if it was rocket science, Alain had repeatedly refused.
    My wife further argued that although we still have not had a clue what the invoiced bill was about, we already paid for it to clear our credit and perhaps, fight them some other day. “Just send a confirmation to our bank, please, so we could go on with our lives.” This moment, Alain was no longer denying he could not find our records. Instead, with the finesse of a self-satisfied bureaucrat, he blurted, “We don’t do that, it’s not in our policy to fax anything,” Alain smugly maintained. I could imagine Alain’s priggishness. “Just wait for your last invoice,” he barked. “When was it sent?” My wife asked with resignation. “It’s been sent —just wait for it and it will show it was paid.”
    Before my wife hung up, she said, “You won’t hear the end of this and we’ll let everyone in Canada know how *fido cares* … fido cares, my foot!” “Sure,” was his parting remark.
    April Fool’s Day – What a fitting arrangement — a fool and his money had soon parted. The final bill arrived April 1 with a March 14, 2010 date and with a $0.00 balance. It also showed I had paid $178.71 … a payment given for a service that didn’t exist, and for whatever. No details. Right beside the $0.00 balance was a box that seemed to taunt us ... “Still have questions? www.fido.ca. Tel. 1-888-481-3436.”
    Looking back at this scenario, it behooves me to reflect on this matter … a matter of wanton and immorally questionable bullying tactics employed by fido to stain our good credit. If we had owed them that much, why didn’t they send us a bill in November or December 2009, or January 2010? Why did they wait three months, until February 2010, to send us the invoice notice without details? Why did they send it immediately to collections, sometime in January? Why did fido send the invoice to collections even before they had notified us that we purportedly owed them some money? Why did they ask for $5.00 (via credit card, no less), for them to send us their detailed invoice of our purported owing? Wasn’t it their responsibility and duty to supply us with a detailed statement in order for us to peruse and pay? Was it purposely done to destroy our credit for leaving their awful service … as payback? Why did they wilfully tried to damage our excellent credit rating when we had fulfilled our three-year contract obligation and paid every penny owed in advance?
    When the dust had settled, I can only surmise that Fido, the great Canadian cellular phone company, with a doghouse for a logo, its CEO, Officers, Managers, Board of Directors, and Supervisors and all the way down to their lowly pitbulls masquerading as customer service representatives, mired in a toxic septic tank mentality like their parent company, has no soul.

    A

    …………………….
    More collection of complaints from other ex-fido cellphone users on more websites
    http://forums.canadiancontent.net/technology/88886-fido-terrible-service-how-i.html
    http://forums.canadiancontent.net/mobile-phones/33087-i-cancelled-my-fido-account.html
    http://forums.canadiancontent.net/mobile-phones/72112-fidos-no-contract-trick.html
    http://www.urbanvancouver.com/node/2328
    http://www.complaintsboard.com/complaints/fido-solutions-canada-c30814.html
    http://getsatisfaction.com/fido/topics/fidos_unfair_business_practices_and_ignoring_costumers_complaints (from fido’s own website)
    http://gethuman.com/Fido__Canada_/customer-tip_906.html
    …………………………

    Alex 5/3/10 11:13AM

  • OUTRAGEOUS CHARGES
    I have a grievance as well, and a $980.00 cell phone bill and no service on my phone to show for it.

    I was away on vacation, the first time I have been in my adult life, in the Dominican Republic. We had had difficulty getting to our destination, as our flight with Sunwing had been cancelled and we were put with Skyservice who had completely different flight times. I was in correspondence with my family regarding this and had to call home often.
    While in the Dominican, I tried to use email to contact my family, but the internet was expensive at the Internet café they had, and when I purchased access, the network would go down over and over, taking me a lot of money to merely write one email.

    I then got sick on vacation, really sick. Also, I had received a call that Skyservice had gone under from back home in Canada. I was at that point in constant contact with my family in order to discuss my health and to try to make arrangements to get home from the Dominican in time to get back to work, as our flight was with Skyservice, and the reps at the hotel had no helpful information for us.

    On the last day, my cell phone was still in use. I had called home to let them know that we finally had a flight. Once off the phone I got a text from Fido stating that roaming charges from the Dominican were $3.00 a minute, and that my cell phone bill was over $980.00!!!!
    At that point, I was freaking out, as just then our flight was again cancelled, and when I went to call home to tell my family who were expecting to head to the airport, the cell phone was cut off!

    It’s been over a week and a half since my phone hasn’t had service, I have called to speak to Fido, they tried to passify me by saying that they’d call me back and they never did, nor is my phone in use.

    Does anyone have any suggestions for a course of action I could take with Fido to get the bill reduced and some sort of resolution so my phone is activated again??


    ali854 4/14/10 1:11PM

  • I truly believe that Fido have one of the worst ever customer service. It's almost like you put together a bunch of people who cares less about their customers and are more interested in replying with the company policy book in front of them.

    Their WE DON'T CARE IF YOU LIKE GO ELSEWHERE attitude is going to drive more long time loyal customers (since 1998) like me to the new companies moving to Canadian market. Too sad.

    Nas 4/5/10 12:26PM

  • Fido has terrible customer service. I called them because they put this phony add-on into my bill that I didn't even ask for. So, when I called a customer service representative, I had to give my account info. Then, the person I was talking to started yelling at me because he said I gave him a fake birth date! Like seriously? How can I not know my own birth date? So then I said that all of the info I gave him was correct and he started yelling at me to stop lying to him! So then I hung up on him and called another customer service rep., who was way better than the previous one. Really that guy is a pathetic excuse for a human being. He should die. Fido sucks big time don't get Fido. And if you're going to call customer service, be prepared to talk to a potential bastard.

    AngryDad 3/11/10 5:26PM

  • Very bad experience with customer support every time i called. Was put on hold for more than 15 minutes several times and then disconnected on purpose because the agent did not know how to solve the problem. I tried to talk to a supervisor but it was impossible, was put on hold again. Seriously, they have to change the way they support customers if they wanna stay in business. One of the worst customer support I've ever seen. One last thing...some reps have problem speaking properly and are hard to understand sometimes.

    Anonymous 3/6/10 1:49PM

  • 6 years with fido 200$ a month about 35 thousand dollars so far. I messed up the last months payment and they treated me like crap. I spoke to their sup west and he had the never to put me on mute while I started talking and didn't even notice that I asked him a question he had to unmute me and come back to the coversation. u blow plai and simple. no respect for your customers whatso ever you don't deserve your jobs. Fido does deserve my money

    fido should go out of business 3/3/10 11:36AM

  • I returned 2 phones on purchase as I was not happy with the rates and service..no free fido to fido service. Paid by credit card and sent back UPS.Called a week later and customer service said they received the phones but it would take 4-6 weeks to process a return payment by cheque.funny how they want their money immediately before you purchase but can,t reurn payment. suggest that fine print be always read. Customer service is the only one you can talk to and they have no authority to do anything!I am returning to my former wireless provider.

    Disappointed 2/4/10 10:29AM

  • Fido Customer Service has to be the worst phone company in Canada. Every month I give them close to $200. I pay my bills on time and still, when I call because they sent me a faulty $400 phone and I want it fixed all I get is grief and wrong information. I have had 3 of their phones break on me in less than 3 years. I set my alarm and in the morning my LG Neon screen turned black when I opened it. I told me a loaner phone would be provided for a $50 deposit, which should have been provided for free. I told them I didn't want a loaner and I have a spare at home. The customer service lady told me this is a procedure and I needed to go to my local fido store and just pay the $50 or my phone wouldnt get fixed. I found this to be a lie (to get more money) and I believe they would have found something wrong with the would be loaner and bill me for that as well! DO NOT TRUST FIDO! They are inconsistant with their information, mislead their customers who pay good money (close to $5,000 in 3 years). If I could rate FIDO and their customer service I would actually go to -1 in all catergories, BUYERS BEWARE!!!

    Cleo780 1/20/10 9:43AM

  • Mistakes on every bill. Signed me up for 2 seperate 3 year contract when I only needed 1 phone line.

    Anonymous 1/6/10 11:18AM

  • I am with Fido for 2 years, and I can say that almost every month they made a mistake in my invoice and every time I should call them and after waiting a long time try to discuss the problem with one of their customer service rep.
    I have tried to change my plan several times since the plan I use now costs me a lot, but every time the representative asked me to call back later, so I feel like Fido is trying to charge their customer on purpose and the customer service section is not helpful at all. In fact some of their representatives are so rude!

    Anonymous 11/6/09 11:52AM

  • On Oct 21 I received a text message from fido that since my contract is expiring in 6 months they offering me something. I called fido to find out what this offer i all about, then, we agree that I will get the iPhone 3Gs with 500MB data plan. The deal is almost close but the customer rep told me that still have 2 days to be in the 6month period, wtf, after all this long talk with them, this is where its gonna end, telling me to call again after 2 days, how come I get that stupid text message to call them to have an exciting deal for me. I told the rep that i'm not gonna call again after 2 days, that im gonna cancel my fido subsription. i was really pissed off. after several minutes, i called fido again with this another stupid rep that i m gonna downgrade my plan, to the lowest plan, $15, at least now it will be month to month basis, no contract. So gonna switch to Bell, where Im gonna have my new iPhone 3Gs. Gonna cancel my fido subscription after the launch of Bell iPhone so I can retain my old cell number. I emailed to fido, but no reply yet after a day, told them that im with fido for more than 10yrs, and thats how its gonna end, with this stupid text message.

    HuCk9932 10/22/09 8:46PM

  • Horrible service, disrespectful, very long wating time, no slolution after 40 monutes wait time! When asked to talk to the Supervisor, I was told by Umesh to hold for the entire evening! Isn't that rude?!!!

    Anonymous 10/21/09 2:00PM

  • Technical support is very poor. Took me 4 calls with tech support to get a simple network problem resolved. The last person then started to lecture me on how to solve problems with sophisticated technology. I have worked with computers - large servers, disk arrays and tape libraries for decades. If I used the Fido method of problem solving I would not have any customers left. I asked to speak to a supervisor and was told it would take 48 hours for a call back. 5 days later still no call back

    Anonymous 9/27/09 1:58PM



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