Fifth Third Bank Customer Service Complaints - page 2

User Reviews, Ratings and Comments

Fifth Third Bank customer service is ranked #656 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 28.05 out of a possible 200 based upon 222 ratings. This score rates Fifth Third Bank customer service and customer support as Terrible.

NEGATIVE Comments

213 Negative Comments out of 222 Total Comments is 95.95%.

POSITIVE Comments

9 Positive Comments out of 222 Total Comments is 4.05%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Fifth Third Bank

    Customer Service Scoreboard

    • 28.05 Overall Rating
      (out of 200 possible)
    • 213 negative comments (95.95%)
    • 9 positive comments (4.05%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.5 Issue Resolution
    • 2.2 Reachability
    • 2.2 Cancellation
    • 3.3 Friendliness
    • 2.8 Product Knowledge

Add your review! Return to the main Fifth Third Bank customer service scoreboard page

Posted by Anonymous


Everytime I turn around there's a routine maintenance which means I can't use the app to transfer money. It sucks. Why so many routine maintenance. I'm gonna switch my bank because if your app it's that messed up that you have to continually do routine maintenance that means your app sucks. I'm highly upset right now and this is every week. Your app sucks.

Posted by anon


On 9/25 I tried to use my debit card at a local bookstore, and the card was declined. I called the 800 number to find out, and the security team said there was suspicious activity on it, resulting in a hold on card activity. They arranged to send me a new card, which would take them 5-7 business day to send to me. As I write this on 9/30 I have not received the replacement card. This is unacceptable considering how often I rely on it.

Posted by BillED


They changed their policy without noticing their customers. My bowling leagues lost $77 in fees. They deliberately didn't notify customers.

Posted by Anonymous


I went in to 5/3 on 9/29/2022 to depost money in my checking account and I handed the teller inside bank my card and I ask for a receipt and balance, he ask me for my ID he already had my bank card that I was deposit into my checking account why would he ask me for my ID he should have ask me for my ID first I never had to show ID to deposit money in my checking account and he was down right rude his name was Deon, and the bank he work at is 2326 Murfreesboro Rd. Nashville, Tn 37217
He had no smile when you first walk in bank he is a disrespect individual to be working in lobby at a bank he make your bank look bad I will not refer any one there as long as he is the teller inside the lobby.
Thank You

Posted by Myah


I called customer service number that the app gave me and waited on hold. When I eventually got someone they sounded friendly and asked what I needed help with. I asked if they could help me change my address for my debit card and then immediately hung up after I said that. Like if they can't help they can tell me not just hang up on me that was really upsetting and now I don't know who else to contact for help??

Posted by Anonymous


Absolutely Terrible! Do Not Deal With Them! Stay Away!

Posted by na


Awful Phone System And Awful Customer Support.

Shop Elsewhere

Posted by Anonymous


Tried calling them to find out quickly why their online banking website hasn't responded for two days. Just listening to sickening hod music and getting nowhere.

Posted by Anonymous


5/3 has the worst app ever.
It stops working practically every time it gets updated or makes you jump through ridiculous hoops to setup.
Constantly says login is invalid when it works on the dammed website.
I hate this bank it just makes life miserable for anyone that has to deal with it.

Posted by Anonymous


I have had many problem with your on-linen banking. Typically, somebody comes up with a new idea to get a feather in their cap, but they don't get the glitches out before sending it to the customers. In your new system designed for more security, which is a good thing, you sent out the new program, asking the customer to provide you the code sent to my cellphone. I tried this several times to register my device and it never sent me the code. I checked to see if you had my correct cellphone number and you did. So, it sounds like a glitch in your new system.

Posted by Star


Was stated on website they need to ask me questions and to call 800 number. No one there. 24/7 chat no one there. Couldn't access money for 5 1/2 hours or get answers. When finally had someone message me stated something that had nothing to do with my situation. Called and informed Supervisor Allison and she couldn't get me off the phone fast enough. Interrupting and talking over me then stating she was just trying to finish what she was saying. Terrible service all around.

Posted by Frustrated


I recommend individuals to stay away from this bank. Paid off loan with large lump sum that was acknowledged as received. Has been over 2 weeks and amount has still not been applied to loan and they are asking for loan installment payment. Have request to talk to supervisor/manager twice and have been denied stating that they would not say anything different than what has already been communicated. I have had this bank for several years and only have negative comments regarding the service received

Posted by Mike


After 2 weeks had covid and go back to work as small business owner deposit a customer check and suddenly find out Fifth Third Bank decided to put 10 days stop on check !!! Imagine as small business hit by covide19 recently they do to you like this !!!! please don't open bank account with this bank for business its really hard to work withbanks like that they are even lower than entery level of normal bank and tey are even not train , its high risk for small business like me to open bank account with this unprofesional Bank , please be careful they cause you damages

Posted by Anonymous


Terrible! After waiting for 40 minutes, you get the freshest, rudest, most uncaring, unhelpful service possible. Asking someone to stop and repeat or clarify - absolutely not -they talk over you and don't help. The degree of rudeness was actually shocking. Awful! Avoid Fifth Third Bank!

Posted by Mike


I was at a branch in downtown Cleveland ohi'm Cleveland Ohio and had a horrible customer service experience and was highly offended by what the bank manager was talking about I told him to stop and he kept taunting me I'm getting a group together to picket that branch I filed a complaint with your customer service department and they have not called me back BE

Posted by Anonymous


Fifth Third customer representative have no idea what google assistant hold is and I am forced to listen to the horrible music if I am ever put on hold. For god sake's do not hang up when you hear the google assistant message, it means someone is actually waiting. Got hung up twice now after waiting 30 minutes, what a bunch of idiots.

Posted by IMD


I will keep my review brief. Virtually all of the poor reviews on this site cover experiences I have had. Up front I will tell anyone who has had a bad experience to file a complaint with the Consumer Financial Protection Bureau, the consumer protection office of your state Attorney General, your congressman / Senator's office if they support consumers. This Bank has no respect for it's customers. They care about those other reporting avenues and trends show a pattern of damaging conduct to consumers whether they are legal or just plain unethical.

I have had a mortgage with them for 12 years. They have always been poor with communicating anything urgent (payment change, payment receipt issue). Last month they did not apply my normal over payment to my mortgage. I had no notifications in my electronic account, email and they left no messages when they called from spam numbers (they said its against their policy to leave a voicemail message for a customer- seems like they have no real interest in getting a response)

I found out the payment was being held by accident when I logged in (after calling to reset my account after being locked out as usual because their IT systems are terrible) I made an immediate payment which they made the excuse of waiting to apply until Monday assuring they could count me late. Their justification being they couldn't take a payment on a non business day- funny they can set a due date on a non business day. Isn't that a racket- set a date you can't pay on and then count you as late.

Their calls come from literal spam callers and if you pick up there is dead silence for 15-30 seconds making you think robo call and you just hang up. There is no way to know they are trying to reach you.

They put no notifications in the online account.

I have yet to see them send out a timely mail notification. There is no post mark on the mailing to maximize their ability to feign they have followed the bare minimum of the law to send out a notice. But their actions are clear, do everything possible to reduce the probability that the consumer can respond- and why? My opinion, damage credit reports to ensure consumers are forced into high fee predatory financial products. It dropped my credit report 80 points. This bank is literally the only late reporting i have on my report. They have done this twice in 4 years.

My recommendation it to avoid all business with this Bank. If you need more review input just google the bank and lawsuits and look through reviews on multiple sites. the abusive treatment of customers is a large clear trend.

Posted by Anonymous


The customer service process is ridicules.also when trying to redeem reward points its a huge runaround? But when its time to be gouged with a annual fee that happens immediately thanks P.B.M.!

Posted by Anonymous


20 year customer! They don't care. I pulled into 5/3 on Arlington Rd. Akron Ohio on April 25, 2022. Matt Lakia was the driv thru teller. He was busy doing something.
Problem was he never bothered to look at me. Never bothered to just say, "hi" he'd be right with me in just a moment or even ackknowlege I was there! I sat there for at least 3 min and....nothing. Finally, he proceeded to help me. The rest of the transaction went south. I then had to go into the bank. Seborina and Matt Lakia continued with their patronizing, condescending customer service. I then made my deposit and Matt, once again, continued to patronize me. Everything went south again, and I had more choice words for him.
I then left the bank. On Friday April 29th I recieved a certified letter from 5/3. It stated, due to keepong with deposit account rules and regulations they would be closing all of my (3) accounts as of May 26th. Wow! Unbelievable.....i am treated poorly, by the employee, with bad customer service from the beginning. I have words with him, he got his feelings hurt and now they are saying goodbye to a customer of 20 years! I reached out to the Regional manager, DAN RAMANO. To no avail, he wouldn't reverse the closing of my accounts. His words...."I can't let my employees be treated that way"? So, therefore what he was saying is.... "I will let the customer be treated that way thou" ! ? Unbelievable! The customer service I recieved from the time I pulled into the drive thru, following my termination by DAN RAMANO has been null and void. Unacceptable, uncalled for and unjust. No hard feelings...this bank has done me a favor. Time for me to move on. Actually, moving to Huntington Bank will be much more convenient for me. I'll just leave them with this....
As of yesterday and today alone, I have told this horror story to 21 people. I am a hair stylist, I own my own company, and there is one other thing I do better than hair....that is talk, talk, talk. All day, everyday....
Also, along with this review, I've placed several others and reported 5/3 to the BBB.
Thanks again, 5/3 rd for doing me a favor. Bye, bye ? ?

Posted by Island7


Unless you have time to kill and love canned music-- calling customer support won't make you happy.

20-30 mins is norm. Totally unacceptable. There is not one single email address or 'chat' on the 53.com website.

Its enough to get you to bank somewhere else. Pretty lazy effort on Fifth Thirds part.

Posted by Anonymous


KANISHA with customer service@ 844-361-7500 has absolutely no business dealing with the public she was very unprofessional she was extremely rude and I was disgusted by the way I was treated by one of your fifth third employees maybe you should retrain some of these people and teach them a little bit about manners regarding the public I'm embarrassed to say that you're my bank was such employees like that my whole day was ruined because of kanisha attitude you might want to check in to the behavior some of these people have over the phone it's rude it's disgusting and it's unprofessional

Posted by Whatever u want


Horrible Customer Service and they sell you PHI once you close their account. Amount of spam and scamming is ridiculous

Posted by Anonymous


Horrible customer service

Posted by Royetta


I have been a customer with 53rd for over 10 years. Prior to today I loved 53rd. And I can honestly say today I am extremely disappointed and looking for a new bank. The hardship that they caused me today is unforgiving. Even after speaking to three supervisors they were unable to resolve the issue after admitting there seems to be a problem on their end. But yet there was absolutely no resolution offered other then "sorry".

I have utilized mobile deposits for 3 years with my payroll check. I have never had a issue. My check had never had a hold. I made two check deposits yesterday $1800 and $200. The $1800 check was placed in hold status. I was never told this. I was told today by 3 supervisors there was absolutely nothing they could do and it would be released on the 12/16/2022. Even after explaining how much of a hardship this was creating I was given the response "sorry". I asked if I could possibly get a partial credit and was told no. I could understand the hold if this was a new account. But I have made this deposit monthly for 3 years using the mobile app. I work hard for my little monthly paycheck while caring for my elderly mother 4 days a week.
Hardship created by fifth third:
1. I can't pay for gas Thursday and Friday for work. Therefore I can't work
2. I can't pay for gas or groceries for Saturday-Tuesday. I have to travel 3 hours to care for my mother on those day her home health nurse is scheduled off.
3. I can't pay for my bills that are already scheduled this week.

I understand this hardship doesn't seem like much but to me and my mother this is major. If I had known the hold would be placed I would have never made that deposit. And was told the deposit could not be canceled. If it was canceled I could open a new account at another bank and have access to my funds (Wells Fargo has verified the funds).
I needs my funds released. I just don't understand how this bank can be so unfair to loyal customers.

Posted by Vany


The worst ever

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800-972-3030

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