Fisher Price Customer Service

We purchased a 3-in-1 crib from Fisher price. They do not sell the extra pieces for the bed to be transformed into a toddler bed or twin bed. They also will not do anything for you after you purchase this scam piece of furniture.
BUYER beware!!! You will pay more for a convertible bed but it's not possible to convert !! They do it on purpose to scam people out of money.

So sad that a company this rich has to resort to this. Customer service did absolutely nothing but make me wait a month to hear they will not do anything for me. To be clear, all I want is to purchase the additional pieces to convert my crib to a bed. I'm not asking for anything else than what they advertise to me when I purchased it 2 years ago.

I purchased a booster seat for my grandson I received the manufactures contact information and registration for safety alert or recall. I went to the site and proceeded to put in my name and address. My Address comes up with two cities and then the country. Nowhere on your document does it allow for you to put in your own address when it's shown incorrectly in the search. How am I supposed to provide you with my information for safety if your Registration page is not user-friendly. After 20 minutes trying to find any other way to get my address in there I gave up. And of course it's going to the US not Canada. May I suggest that for other countries purchasing your products, you have a registration page that incorporates all of the addresses in that country, and then a link back to the US page. This will make for happier customers and probably you will sell more products. When it comes to safety and recall, that may be the trigger for people to buy elsewhere. Thank you

The fisher price baby shampoo, free from parabens & dyes, tear free, hypoallergenic, smart care 10oz, is complete BS. Son came screaming out of the bath, I told him it was tear free then tried it myself and it was one of the worst eye pains I have ever experienced. I am 41 yrs old and have had a lot of soaps in my eyes, this was by far the worst. It's been 2hrs since deliberately putting this product in my eyes, to prove a point, and it still feels like I have glass shards in my eyes.
Would not recommend for my worst enemy, let alone small children.

Thomas Litton

Would NOT recommend anything FISHER PRICE.
Their customer service is the WORST. They completely lied to me. I sent them recalled products and have tracking on them.
I called Fisher Price multiple times to figure out when I was going to receive vouchers for items for the recalled items.
First call I was told I needed to wait longer. I called back and they informed me they sent me codes and items in Feb 2022.
I informed them that was false. I never received codes from them nor did they ship me out items.
I asked for proof, mailing etc, email confirmation that I received codes. They went around it and said it says they did so must of and CANT and won't send me anything.
I'm beyond frustrated that a company would do this.
If an item is recalled don't count on Fisher Price to correct the issue. The emails were generated through "Mattel" although the product was "Fisher Price".
This is the experience I had with the company.

I bought fisher price rocker 4 months back , the quality is very bad cloth is getting fungus . Called many times but no response

Anyone that wants to buy their baby a fisher price toy with the little plastic balls don't they crack easily and cause injury to babies their fingers get pinched along with other injuries from these playlist balls.

Worst customer service ever! Can't call and get ahold of anyone was on hold for over an hour. Charged my card 3 times for same order

he this is Blair I posted a comment november 6th and you guys still haven't respond please respond here is my comment if you did not read it or need to remember it, I loved GeoTrax but suddenly you guys stopped making and started making EZ railroad play and I wondered if you guys could make ez railroad like GeoTrax so I can connect them with my GeoTrax and have GeoTrax go on EZ railroad play or start making GeoTrax again. AND PLEASE RESPOND

terrible customer service department. been trying to get through by phone and via emails for the past 2 days and still have yet to speak to a person. Placed an order online more than a week ago and they have yet to ship the item or send any further emails aside from the original "we have received your order" email. Wouldn't shop their online store ever again.

I loved GeoTrax but suddenly you guys stopped making and started making EZ railroad play and I wondered if you guys could make ez railroad like GeoTrax so I can connect them with my GeoTrax and have GeoTrax go on EZ railroad play or start making GeoTrax again. please respond

I purchased the FP rainforest friends selux musical mobile from walmart today and purchased an extended warranty. Got home not all the parts was in the box and it was their last one. It was missing the crib connector and mobile hub with mirror. I Need thes parts. Please call me at Janice

My grandson is turning 1....I purchased the Rainforest Mobil for his crib when he was born. My daughter and husband tried to use the Mobil when I purchased it....and the motor was very,very loud so they did not use the Mobil. Recently they attempted to use the Mobil because my grandson likes to press buttons and amuse himself when he is in the crib.,,he now likes his Fisher Orice Mobil....I was wondering....Can something be done to silence the motor? I'd appreciate your feedback....Thank You

I try too c wat I need too do I purchase this swing and not even two month its broken the motor gone in it.after take the cover off where u can press the button it start smoking then it pop loud glad that it dnt harm my premature 4month of baby.then I dnt have the receipt.

I need help with my swing I waas suppose to get a refund and a label so I could mail back my swing but haven't received it please contact me thank you

As a whole the customer service and company itself are horrible. How can they even run a business with the protocol they follow. I bought a vehicle (made in Mexico) from Toys r Us and it was missing parts, did what the owner's manual said and low and behold FP CAN'T get the replacement part. They want me to cut the wiring harness and render the vehicle USELESS for a simple plastic plug and a couple nuts and bolts. Called Toys R Us and can't seem to get them to take the vehicle back either. Something to be said for made in the USA!!

Customer service is very nice and helpful plus you don't have to wait long but as for the company... they suck. I bought a my little sweetie swing and after two months the motor stopped working. I was promised a new motor would be shipped out to me a month later since they were on back order. Well two months later I get another text saying it won't be shipped out for another two weeks. By the time I get it mydaughter will be ttoo big for it. I paid 180 dollars for it too. This is ridiculous.

First of all the 800 # says the hours are Mon - Fri 9A - 6P ET (not 9A - 7P). I have tried calling 3 times though with in these times and went through prompt after prompt never getting anywhere.

I find this company very difficult to deal with. 6 weeks since my order and I call the company I placed an order with for the 2nd time (first time I had to wait one more week as they had 4-6 weeks to deliver my product) to find out that Fisher Price has the product I ordered listed as back ordered now. I ordered this the 2nd week of October and now they are saying they can't guarantee me getting it by Christmas. OMG! Really!?!? Not the first time I have had an issue with Fisher Price ... I can guarantee that it WILL BE the last. Fisher Price will never be purchased by me in the future.

I have been a Mediacom customer foe 5 years, my bill has been paid on time every month, yet every month something dosent work, right now it is the ondemand, it has not worked since march 6th, this is april 16th, on april 3rd the repairman from mediacom came to fix it, and told me it was out everywhere, today i alled and was told it is not out anywhere, and has not been out, and their records indicate the repair was canceled at the door. What am i to do?

I intended to purchase full range of Thomas and Friends products (for my dauther birthday) and the Fisher's Malaysia told me they can't help but asked me to make a hunting expeditions at shopping malls. I surprise they even claimed that they don't quote "..have system to track inventory in trade.." they can't even give a full range of the product list.

Looking for replacement parts and when I called...3 different times it disconnected me each time. So what kind of customer service is this? Not at all impressed with Fisher Price.

Fisher-Price Music.com failed to respond to an issue I had about an online purchase. I mistakenly ordered downloads instead of actual CD's; when I tried to call immediately afterwards to change the order, no one at FP even knew the phone number of the music department of FP. Then I tried online via "the help desk" only to send email after email with only automatic responses. During the next 5 weeks, despite my email reminders, no one at FP Music tried to resolve or even discuss the issue. How disappointing. ([email protected])

We lost a little car belonging to a specific item. Mattel says: "we don’t carry replacement parts for this product", and that's it. They produce these toys, ofcourse they have all the parts, it's just to much for them to provide this kind of service for their customers.

My grand kids search through the fisher price catalog to select what they want from grammy (me). My grand daughter chose the fisher price all in one newborn twin playset as all she wanted. I'm on a budget and told her I could afford to by it for her. I decided to order it right now before we even got to December (in plenty of time I though). Now I go to order it and it's all ready sold out? Really? In November? Why put something like that, when you have so few of them, in your catalog. I'm really disappointed in Fisher price right now. I've checked everywhere and they are really expensive every where else. I like to give my grand kids quality toys and always bought FP, but I;m really not happy with you right now.

When I clicked on an con for support on the Fischer Price page, it went to ASK TEC SUPPORT. At this site they asked if i would pay $42 for their help! ARE YOU KIDDING ME!!!!!!!

I am also very disappointed with the customer service. My call was regarding a baby monitor that is no longer working after 7 months of use. The lady told me that monitors do not work when you have two systems and I told her that we have more than one child. She then offered to have me send back the monitors and then I would receive a new one in the mail....what would I do while I am waiting on the new one..go without a monitor. The second choice was that they would send me a new one out and then I would be charged the amount..once they received my new one, could send the monitor back and then I would receive credit on my card...very very disappointed in this customer service for such a large company. And they do not even take AMEX.

Excellent customer service! I had an issue with a product, called customer service, they walked me through some troubleshooting steps, found out what was wrong and shipped me the needed parts. Great experience!

Customer service is awsome one phone call and everything was taking care of

I had a very good experience with customer service. The hours listed here are wrong. They are open until 6pm EST, not 7pm. I didn't wait long for a representative and the person I spoke with was very pleasant and helpful. She tried to troubleshoot the problem first and when that didn't work she ordered me a new motor. She also dropped the price for me since the "My Little Lamb" swing I had was an older model and had a discontinue part. Unfortunately the part is back ordered for 2 weeks, but I'm ok with that. It's better than going out and getting another brand new swing when it'll only be used for a couple more months. Overall I'm pleased with the customer service.

Customer service was prompt and amazing! Very easy to work with! Will continue to purchase fisher price stuff for along time!!!!

I'm very much impressed with Fisher Price customer service, lets just say, i will be making sure to purchase Fisher Price toys for my little one! Thank you Fisher Price for making it so easy to get a resolution to an issue so quickly!

Susan was so very helpful! This is why I buy fisher price for my baby! Customer service at it's best! And this is coming from someone highly trained in customer service for over 10 years. Thank you!

Great customer service! They picked up after just a few seconds. Took the time to listen to my concern (a missing piece) and are sending what I need out ASAP. The rep was friendly and efficient. I called from work, so didn't have all of the information I needed but she worked with me to problem solve. I was off the call in less than five minutes with everything I need!

Great customer service! No hassle at all, they are sending me a new motor right away! This is my second cradle swing motor to go out, so I wouldn't write the swing itself a wonderful review, but the customer service was simple to use and an easy resolution. Now what will I do for the week until the new motor arrives?!

Wonderful customer service. I called the number and someone answered right away. Helped me with my snug a bunny swing. They are sending me a new motor. One happy customer.

I got the "My little lamb" swing from Fisher Price as a gift at my baby shower. After having the swing for a few months the motor quit working. I called Fisher Price and the representative I talked to was fantastic! She sent me a whole new motor system and even emailed me the directions!!! I was thinking I was going to have to buy a whole new swing, Thank you Fisher Price!!!!! Love you guys!

Great customer service. Had trouble with an IXL that was purchased as a gift at Christmas time for my daughter. The C/S rep was pretty sure the toy was defective at this point and is sending me a voucher for the price of the IXL and a a mailing label to return the defective one.

Amazing customer service Jazmine did an outstanding job.

had a defective product and when i called for assistant i immediately got someone on the phone and immediately with a friendly personality she solved my problem, very impressed. will continue to buy fisher price stuff with this kind of service.

they were very nice, professional, and helpful. We had a toy quit working fairly soon after its purchase and i was just calling to vent.
After speaking with a nice gal at 800#, they are sending us a voucher for the amount we paid for the toy. Pretty cool.

Great Customer service! Helped me with the Snug a Bunny Swing. Sent out a new one! Great job. Easy to get a hold of someone!

I just called about the my little lamb cradle & swing that had a motor stop working after about 6months. And the representative who assisted me was amazing she helped me first trouble shoot to see if the swing just had a different issue & when it didn't fix it she put in a request to ship out a new motor assembly. I am very satisfied with their customer service when they actually are helpful. Because I was about to give up hope when I tried to call yesterday & was told they have no clue in how to help me what so ever & the supervisors were in a meeting. I am so glad I tried calling them again today.

They take their time with you and are very knowledgeable. Very pleased.

The customer service rep was very friendly and highly accommodating. I am very pleased with the solution they provided for a broken product I had purchased

I was really surprised with how great the customer service when I call last week about an important pat of a baby’s toy that was eaten by the dog. They got all my information and they toy information and had the replacement part shipped right out no charge. A week later it arrived and my son is once again enjoying his favorite toy. Thank you Fisher Price large or small businesses just don’t do thinks like that anymore!! Good old fashion service.

oh well the lady was real nice but she wasnt able to provide a charger for my sons dinosour
I guess I will have to make on lol

i just got off the phone with fisherprice.. I had a really nice lady that worked me threw. I needed to get a new copy of the cd that comes with the fisherprice IXL and good thing is there was a download online she explained to me how to get there..

I spoke with the nicest customer representative in the customer service department--so thank you so much!!!!

I am so pleased with fisher price. The refrigerator on our Laugh and Play Kitchen broke off, after speaking to customer service, they were able to write us a check for the amount that we paid for our kitchen and use it however we wish. Thank you:)

I bought a craddle swing from fisher price. I spent a little over one hundred and fifty dollars big bucks rite! Well the swing worked for a about nine months and worked wonders for me.My daughter would not sleep unless in the swing it stoped swinging after nine months not sure if she was to heavy or what the problem was. I called fisher price and they offered to replace the swing free of charge no recipt needed or send me a refund check. The english speeking woman I spoke with was a dear, I will only buy fisher price when there is an option from now on love them GREAT company

The lady I spoke to was so nice abs helpful! Our rainforest bouncer baron top doesnot work and they are send g us a new one free of charge! I wish I had of called sooner! Again so nice!!!