Ford Customer Service

Gaudin Ford Las Vegas customer service for the service department was extremely bad. Left my truck for minor repair thinking it would be 2 hrs at most. Called four hours later first no answer after 3 tries they answered and could not locate any info on my truck couldn't tell me if it was done or not. They said they would find out and call back 30 minutes later they called back and said they had not started any work yet, It would probably be done tomorrow. I ask what good is it having a reservation if they can't get it done that day. I told them to forget it and I went and picked up my truck.

I purchased a brand new 2017 Ford Escape in 2016- the first issue is the auto start stop feature which can become faulty if there is a dash light on (was told this by ford) after stalling completely at a red light- luckily, you can shut it off but that doesn't fix the issue upon starting it- there is not a recall, and there isn't a fix- this was the response- a few months ago the vehicle started losing pressure with incline & took awhile to gain speed. The engine light came on a few days prior to this- when I brought it to have the code read the codes were all timing related with a "likely" fix of an 02 sensor- I had the 02 sensors replaced, that didn't solve the problem so I continued replacing all of the codes hoping it wasn't the final one of the fuel pump. When I asked ford for guidance, they were unwilling to help only telling me I was low on oil- very weird as I've always had changes done on time & my vehicle has never leaked oil, has never smelt funny, nor did any engine light for the oil ever come on in the history of owning my vehicle. I ended up adding a quart- which now according to my dipstick, said I had too much oil- since I have never learned how to change oil, I brought it directly in to get an oil change & also had the transmission fluid changed (before fords recommendation) From here, I brought my car to the shop who told me that this issue is likely a much larger issue as it's a KNOWN problem to ford yet Ford is not addressing the issue. The shop told me I needed my turbo fuel pump replaced. Less than two months after replacing the fuel pump- the same issues occurred, I brought the vehicle back into the shop as there is a warranty on the pump- they now told me that my camshaft & timing was shot- they also told me that I had low oil, the second time now being told this, both shortly after having an oil change- the shop added enough oil to bring it to safe levels and then stated that it was actually too low and only needed 1 QT., though there was ZERO oil on the dipstick. Again, no oil leaking anywhere, no oil engine light, this is the problem, and this is what Fors KNOWS exists yet keeps letting people pay $10,000 + for a new engine (FOR A NEW VEHICLE) they called Ford so they could provide me an estimate, Ford told them they do not sell those individual parts & that my entire engine needed to be replaced- I was estimated $ 9,300.00. I have called Ford Motor and they wrote down my complaint and told me to, "keep my receipts incase it ever becomes a recall." That would be great however, I am a single mom, a Special Education Teacher & a part time college student working towards my Masters degree. I just paid this vehicle off 6 months ago, the first vehicle I have ever owned that was brand new- also in my favorite color which also is no longer in production. Thankfully I have been able to borrow friends & family members vehicles however, due to schedules there are some nights I am not getting home until after 7pm. I also have to continue paying insurance on my vehicle even though I cannot drive it as I know eventually it will be fixed or sold- One of my co workers also has the same vehicle and told me her and her husband are looking to get her into a new vehicle much sooner than planned as one of their friends also has the same vehicle and just had to have the engine replaced for the same issue costing her $8,000.00. While I understand making the call to recall something such as an engine is no small deal- it's also no small deal that I have to constantly figure out how to make it to work to continue getting a paycheck to keep a roof over my son and I's head. Cost so far: Sensor replacements- $700.00 Oil Change/Transmission Fluid Change: $225.00 Fuel Pump Replacement & Diagnostic: $1,7100.00 Second Diagnosis (engine diagnostic): $179.00 Second Opinion at another shop: $ 219.00 Totaling: $2,798.00 Vehicle Status: incapable of driving, it's currently sitting in the shop. I do not have a vehicle to get me to and from work. When the engine does get replaced that will have a new total of $12,098.00 There is NO reason that my vehicle should not be working. I know one thing, that is that Henry Ford would be very disappointed

I live in Spring Lake, Michigan I take my 2014 Ford escape to preferred Ford in grand Haven Michigan. I've had it possibly in there 3 to 4 times in the last year and they've told me nothing was wrong with it except for coils and plugs which we had changed last week I took it in there and they told me the torque converter was bad, so under my warranty I've been approved for a new transmission to be installed well I am being charged by the dealership $100 for the shipping of this transmission. I have never heard of a customer being charged for shipping all the vehicle parts before in my life it's gonna take almost 2 weeks just to get the part and I don't know how long to get it worked on and I cannot get a loaner vehicle , I cannot believe that the dealership does not have loaner vehicles and they put you on a waitlist for a loaner vehicle. In my opinion this dealership has gone way downhill in the last couple years. I've called this dealership three times this week and left messages with people and I've never received a call back not once not a way to run a dealership as far as I'm concerned very poor customer service!!

My 2016 Edge went into the shop in June for a strange noise but turns out it was cracked Flexplate(recall and warranty). After having it for a couple of days, they told me I could have it back but set an appointment so the technician could remove the transmission and photograph the flexplate for warranty services). That was in July. They did what they needed and let me take the car. They said be careful until it's fixed. We set up an appointment for the beginning of August for the repairs. They told me they would have a loaner for me. I called the day before to verify. I was told by my service advisor it was all set. 15 minutes later she called and told me that we needed to reschedule because they were re repairing engines and they didn't have a loaner. That did not make me feel confident. The appointment was set for 9/21. 2 weeks ago I called my advisor and told her the check engine light was on. She said as long as it isn't flashing I will be fine. Needless to say, that wasn't the case. My transmission died on 8/31, WITHOUT A FLASHING LIGHT. So the car is at the same service center. For some reason Ford does not have many technicians that work on transmissions. I have the extended warranty that covers loaner vehicles and it is for 40/day. I called customer service and they were if NO HELP!!! I am still without a vehicle and I can't find a rental for under 40/day, which has to be a Ford. The warranty department didn't tell me that, but the service manager told me. The service Manager has been awesome but his hands are tied. My car is number 5 in line and that should take 2 weeks. Ford will not provide me with a loaner or attempt to help
Me find one. I have had many vehicles in the past and when the car was in for service, I would get a loaner. Apparently Ford in Massachusetts doesn't care. I previously had a BMW with a problem that it took them 3 months to diagnose the problem. I didn't care because I had a vehicle and they would change it up for me every 3 weeks. That is customer service.

Several people are having trouble with their 08 navigation where the date has stopped working customer service can't answer the question why or how to fix. Ford service department can't answer the question. Is Ford trying to force people to buy a new vehicle by deleting their date on the navigation and/or clock radio?

Very disappointed in ford I cannot get a answer why they still have my vehicle two weeks called customer service they are all young they know anythingwant to talk to a higher up

Worst experiences I've ever had at an auto service department. When you call to make an appointment for your car the service person immediately tells you "we won't be able to look at it for 10 days". What? Then let's make an appointment 10 days from now. "That's not the way it works, ma'am." And no loaner cars either.
I really dislike Ford. The last time I took my car in for service (June 2022) they gave it back to me after having it for two weeks and it made the same sound it did prior to me bringing it in. I canceled the payment, spoke to the manager, received a loaner and they fixed my car, again.

Will never buy a ford again. 2019 Ford Edge transmission went out. Been at the dealership for over a month and a half. Still do not know when I will get it back. Will not provide a loaner car. Customer Service is no help. So disappointed in Ford. Please pass all Ford dealerships by, do not stop!

I don't trust Ford dealers anymore . With a very bad experience. Asking for services they don't know when is. No parts for now, But they know how to make bills. Never bays Ford cars or trucks

I was told this morning that my 2017 Ford edge needed 20 new wheel lugs. I read that your corporate lawyers won your case by stating lugs wear out. As Joey Biden says thats malarkey! I read that Ford Engineering and Quality approved the lugs to save money. OK you won! I went down the street and saved over $100.00 over Gene Latta Ford's price. You would think they would give you their cost for replacement. No they gouge you. R/O 6329290/1

We used to be a Ford family. I learned how to drive iba Ford, since then that was my #7. I bought an Explorer XLT 2021 brand new from Military Auto Source and result with a manufacture default that nobody can resolve with only 4,600 miles. The problem was present since day one. The dealer "wash their hands", customer service never responded to certified mails,no phone response, and the SUV still in a Ford dealership since February 2023. Stay away from Ford. Do not waste your time. Worse quality car ever been in US right now. It doesn't matter from who you bought it. They only want your money. Stay away.

Counts t find any other place to leave a comment so I got on here. I was gonna buy three Mavericks for my biz till y'all went woke, drove Fords all my life, people sex life shouldn't be any of your business not mine, and NOBODY should be recognized for any such mess as your current advertisement. Should just let people buy your products and stay outta politics.
Sorely Disappointed cause I love my 2018 and my 2022 F-150s,
Greg

Had issue with ford dealer not honoring warranty. Call customer service and they put me on hold and called dealership. Have no idea what dealer said as I was on hold during conversation. When ford rep. Came back on she said the dealership said the item was not cover as it was damaged ( no damage that I know). Rep would even listen to my comments just told me would not be covered. Last Ford my family will ever buy. Don't waste time calling ford customer service.

I been tring to get my new 3 week old 2023 ford ranger in the dealership to get looked at and fixed and getting a run around.When I called in to ford customer support all I get another run around saying we can not help you intill you get your truck in a dealership to get looked all OMG adding to it is that they are so mean and uncaring. I will never buy a Ford ever again.Ford is very nasty with there customers

I had the same problem with my 2019 F-150. There was water leaking from the windshield, water went on the electric panel, under the carpet, etc. The car started to stop, turning the engine off in the middle of the traffic! At the time, 18,000 miles, but one month out of the 3-year original warranty. I do have an extended warranty, but as the leaking came from the windshield, it is not covered by the extended warranty. The car was at Serramonte Ford for 3 months in 2022, (no car rental provided) and it was not repaired, even though I was told the car was fixed. In January 2023, I found out the car still had the same safety problem, I called Ford Customer Care, and I was told to go back to the dealer for repair, and that Ford would take care of paying for the fixing. On January 28th, I dropped the car at the same dealership. Today is May 9th and my car is still over there, not fixed yet. I have been buying Ford since 2001. At the time, customer care was great. I don't have enough words to express my disappointment. It is a safety issue and the problem was not solved yet! The treatment I had from the general manager at Ford Customer Care was as if she was doing me a favor by promising me 85% of the repair cost. No worries at all about my and my daughter safety. Only 2 weeks ago Ford give me a cheap rental car. Yeh... Ford is not the same anymore.

School kid left stranded without her 2017 Ford Fusion car. Her car needs a whole new motor replaced costing over $10,000 and it only has 48,000 miles. The car is only driven to school and back home. We bought the car with 38K miles and she's only driven it for 10K miles. And 5 months expired from the warranty. We have had 4 FORD cars in our family and we were hoping this car would last our child for many years to come. Such a disappointment when talking to Ford that they have no "programs" for assistance.

Ford has let me down, left me stranded 600 miles from home and at an RV Park 20 miles from the nearest town. I do have the Premium Care Service Plan, does not kick in until the dealer diagnoses the problem. It has been 2 months, still stranded, no vehicle, no diagnoses to why the battery continually drains. Very little information from Long-Lewis Ford, Prattville, Alabama. All I get from them is "will call you back". Using the FordPass app I was able to see the battery remained dead for days, even though the Service Advisor told me the Tech is currently working on it, shopforman is involved as is Ford Tech Services, this was April 17. May 1st advisor tells me the tech is waiting for a response from Tech Service, normally takes 24-48 hrs, what happened to Tech Services on April 17? Ford Customer Care, take the "Customer Care" lightly, opened a case, which stopped there, cannot get a response from them either. I continually tell them shutting the truck off after driven an hour or more the battery drains, not when it stays sitting. I did purchase a new battery from them, lasted a couple of weeks, then back to the batterey being dead after being driven an hour or more. Their 1st solution: vehicle not being driven enough to charge the battery, which tells me they ignored what I told them. Is it because I am female, I know nothing about vehicles? I bet I have rebuilt more engines than they will ever think of doing. It would be better if they got rid of all the elctronics so people like me can go back to fixing their own vehicles!

I have a 2017 Ford 150 which needs a new valve cover. I took it to Phil Longs Ford Chapel Hills in Colorado Springs in January 2023 and at which point they said they order a new one. I have called about every two weeks and 3.5 months later I still get th same answer, which is Ford is backlogged and they can give me know estimate of when one might arrive, if ever. After 4 months I find this ridiculous and it speaks very poorly of Ford. For the most part I've been happy with my F150 and until 4 months ago planned on purchasing a new 150 at some point. After this experience I'm now considering a Dodge or Chevy for my next purchase. Can anyone at Ford help?

On April 1st my Ford f150 transmission went out on a trip this is after 6 thousand miles previously it was rebuilt for going out . We where left stranded off of 77 north in Va. called road side assistance that's a joke 5 hrs later a wrecker showed up he showed us that he just got the call and his shop is 15 mins away from where we broke down. I did call and start a complaint with ford customer service said she couldn't help with road side assistance but started a case with Destiny won't put numbers people could use them so my truck was taken to Wytheville Virginia I called them Monday morning to check on the truck I was told they where back logged and couldn't get to it so I started trying to find a way to get it to Athens Ford uhaul didn't have any trailer big enough to take the f150 .So I call Destiny she told me she would transport my truck to Athens Ford so I thought it was taken care of. After many many calls my truck was still in Va after 2 weeks I was also talking with Athens Ford and asked to speak with a supervisor 5 times but no one called me back so Athens Ford had my Truck brought to them now we are waiting for ford warranty to give them permission to put a new transmission in you DO NOT REBUILD THE SAME TRANSMISSION OVER AND OVER SO GIVE THEM PERMISSION TO PUT A NEW TRANSMISSION IN OR PAY MY TRUCK PAYMENT FORD HAS HAD IT A MONTH ! You know I have owned 3 rangers 2 mustangs a taurus one of the older big green family van 3 escort a expedition and 3 F150 and this is my thank you

Just toolk delivery of a very expensive 2022 F 350 DRW. Beware, Ford has left off all kinds of simple things that where standard on the 2021's. Of course there was no discount or rebate offered. The condition of the truck was awful upon delivery. This is a result from it sitting in a lot for 6 months prior to delivery waiting on chips. When speaking to Ford on it I just get a bunch of lip service. There won't be another one.

Hello, I just purchased a 2023 Ford F150 XLT and I would like to Xpress my displeasure that I can no longer purchase a front bench seat with leather! In order to get the bench seat I had to step down from my 2020 lariat where I had the bench seat with leather to a new 2023 XLT with cloth seats! I surely would encourage Ford to reconsider that and go back to allowing a customer to purchase a pick up with a front bench seat with leather.

Ford has really lost my confidence in them with 10r80 transmission. GM have them also. Time to assess my dealing with either of them again

If you are considering purchasing a Ford product, do your due diligence before signing the dotted line. We are shocked that such a large corporation does not stand by its product! Purchased a beautiful 2017 Ford F150 in December 2022. The truck had 55,000 miles on it and looked brand new. A week ago, it started having a thumping-type sound and started to shift harshly and erratically, causing the truck to jerk, lunge, and hesitate between gears.
The truck ultimately died in the middle of the intersection. I had it towed to Folsom Lake Ford, which is still there. After the records were pulled, this same issue happened 10,000 miles ago with the previous owner. However, they put a bandaid on it. After researching known problems with Ford online, I discovered there are class action lawsuits against them for the same issue I am having. Their fix for the truck is $1600.00, and my concern is they said it may or may not fix the truck. It most likely needs a new transmission that would cost thousands of dollars. I am chatting online with a guy who has had to replace his transmission three times.

When this issue was first brought to their attention (10,000 miles ago), the truck was under warranty for both; five years and 60,000 miles. It is now 11 months over the warranty, yet still under the mileage, and they will not cover any of the expenses today. Even though they know this is a known issue with many of the Ford transmissions.

They want me to pay $1600.00 and hope it works, and if not, I need to keep dumping money into their defective product! The worst part is Ford knows this is a problem with their transmissions. I was told they were backed up for months with transmission issues. They also said sometimes you get lucky when purchasing a car/truck, and sometimes you don't. Two service guys said they did not feel I should pay for the repairs out of pocket under the circumstances; however, they won't because the truck is 11 months over the warranty. I planned to purchase an extended warranty before I knew the truck had issues, and now that I know it is a problem, I don't qualify to purchase a warranty to cover this issue should the 1600.00 fixes not work!

O my God I don't even know where to start with how rude and unprofessional they are .
They are liars and do not care about their costumers .
NEVER AGAIN I WILL GET ANY CAR FROM THEM !!!!!!!!!!
AND WARNING ⚠️ ANYONE WHO THINK OF .
THE WORST CUSTOMER SERVICE I HAD TO DEAL WITH!!!!!

Bad company, bad customer service and bad quality of product
I don't Recommended to anyone, don't believe there warranty

I would just like to say "THANK YOU" for building my 2018 Taurus. On 8-22-23 I hydroplaned on the highway and totaled my beautiful car. The good news is I did not sustain any injuries and the passive safety equipment worked as designed. Thanks again for building great vehicles.

Had the best customer service with Richelle at the Ford on West 410 took my bronco to get the recall part in and she was just the sweetest person in the world keep up the good work Rochelle..

Chatted with Devonte on the National hotline. Was very personable, is working with me to try and figure out my issues, and appreciated his effort. Thank you!

I give 10 stars. Thank you so much. Everyone was so helpful and polite. Joey was fantastic.

I have a 2020f150 king ranch. It's a fantastic vehicle. I love everything about it. I don't understand 2 things that would make it even better. Why are there no grab handles above each door. Yes mine is a super crew cab. Also why doesn't touching the back door unlock all doors just as the front doors do. These are small things but both are on my 2020 expedition king ranch. Big additions for daily living with a premium vehicle

I have wanted to leave a review about ford for some time now. I see a lot of negative reviews some for what seem like trivial reasons. Prior to about 5 years ago I had never owned. After paying of my car and truck I decided I wanted a fun car so I purchased a Ford Mustang GT. I love that vehicle drove it a lot of the past half a decade until I had a car accident. I struck a large animal and ended up going off of the road and broad side into a tree and filling the car on to its roof at 50mph. With two impacts and a roll over I managed to walk away from the accident without a scratch. Air bags never went off because sensors were not hit which was a blessing because being upside down the airbags would have caused me some discomfort for certain. The engineering in ford put into that vehicle saved my life. The car was totalled and 2 weeks later I bought a new Ford Mustang GT Premium. I don't know about all ford models but I would most certainly trust my safety to Ford.

Corey Walters at Freedom Ford in Ebensburg, Pa was fantastic at uncovering what we wanted, presenting us with our options and working to meet our budget! Tim Aurandt, Sales Manager helped us hammer out the best deal and Travis Stormer, Finance Manager did a great job explaining our warranty & finance options. Once the deal was completed, Corey took the time to connect my wife's phone to the bluetooth system and explain each and every function of the vehicle. They were all great and made the experience pleasant. I would not hesitate to recommend Freedom Ford to anyone!

My name is Jack a rush I just purchased a 2016 Ford Mustang GT with a 5.0 engine I am very satisfied with my purchase the car has plenty of power and the AC works great and the backup camera for extra safety feature I think this car it is one of the best cars I've ever had thank you Ford 4 building such awesome car

I'm writing this thank you comment to recognize Tyree Alexander, Assistant Service Manager at the Jerry's Ford Auto, for his outstanding customer service he provided to my recent experience on my Explorer mechanic repair. I was impressed with his sincerity, attention, and dedication to ensure I have been informed to my ultimate satisfaction. I'm writing this satisfaction comment in comparison with Sheehee Ford at Franconia, VA where I have had three mechanical repairs performed on my Explorer. There was a noteable difference in customer and mech repair services. I definitely will go to Ford Jerry's Auto for future services to include buying a new vichecle(s).

Again, I want to thank Mr. Tyree Alexander for his outstanding customer service and will definitely seek his service in the future.

Sincerely,

Chun Learn

Just bought my first car!! My dream car a Ford Explorer. I was so excited. I have had the car a total of 30 days. I want to say first a big thanks to Cody Willey for the excellent sales experience. However, I am very disappointed to find out that the front windows have a factory flaw that has not been recalled. I know it is not a safety issue, but I was looking forward to having a Ford because of the care that they put into the making of their cars. I am sad that my first investment was in a car that Ford doesn't want to acknowledge has an issue. Thank you Joe Deleon for refunding my money to fix a problem that can't be fixed. I know it is something small, but it is quite annoying that every time I roll down my windows they are going to stutter. Please recall these vehicles and fix this issue.

I would like to give recognition for excellent service that I received from Finance & Insurance Consultant Candice Vetter & Sales person Pieter van Rooyen. Ford Alberton, Job Well done!!! Keep up the good work...

My sister owns a 2005 Ford F-150 truck that has over 400,000 miles on it. The motor or transmission have never been changed. This is " Ford Tough", especially since she works construction and has often pulled a huge trailer loaded with scaffolding. Ford should use this in their commercials to prove how good their products are. Nothing lasts forever but nobody expects this kind of mileage from any vehicle. They should contact her.

Adam at Paso Robles Ford in Paso Robles, CAlifornia is the best. Calls when says. Car has been on time. One small issue with car but they made right ASAP and called me to tell me the situation. Adam's customer service skills are above and beyond. Before Adam was hired we had someone there that treated us like we were stupid and talked to us worse!

However, my mom has a HUGE issue with Perry Ford in San Luis Obispo and her new 2014 Ford Focus. I now take it into Adam. Still not resolved and I need it to be. Hoping Adam and Ford can work this out.

My company recently purchased a truck from Ryan Ford in Sealy, Tx. The salesman Mr. Travis Hance was very helpful and made the complete experience very pleasant. Travis was knowledgeable on all the trucks I looked at and was able to explain the features and benefits so I felt like I was making an informed decision. Travis supported my request and never let me know (if) he got frustrated during the buying process. Travis is the type of salesperson customers like to do business with and will support. Thank you. Russell

Had some problems with My Ford Touch updates, issue resolved very quickly by competent and very friendly customer support representatives.

This has some to do with customer service but more to do with Ford not doing the right thing. My family and I have owned fords all our lives, but that is seriously in jeopardy because I own a 2004 f150 that I paid a arm and a leg for, that is having some serious issues with the cam sensors and actulators. This issue started at 20,000 miles. When I took it in for a scheduled maintenance inspection, the dealership said the clicking noise was normal for that model,(no it wasn't normal), it should have been a recall. I am seriously disappointed in Ford, why don't you guys stand by your work, this isn't something I done, when a person that doesn't have a lot of money to start with pays what I did for the pickup, you expect a lot, now I am going to be stuck with a bill I SHOULDN'T INHERIT.

I have purchased two Escapes from Ford of Kirkland in Washington state. We recently received a recall notice on our 2003 Ford Escape. In the beginning when I first took the Escape in for the recall they did not have the replacement parts but disconnected the cruise control to avoid situations until the replacement parts came in. I will have to say I had to call back on numerous occassions to see if the replacement part was in and to schedule to bring the Escape in for the replacement. But I will definitely have to say without doubt the Service department at Ford of Kirkland is excellent. The service tech that helped me was Jim Cox. After I picked up the Escape I was having issues with lack of air to the engine and without hesitation he fixed the issue. I want to thank Jim Cox personally and Ford of Kirkland for making the service to my Escape exceptional

Thank you very much

Ron Rounds

Purchased an Prem. Extended Warranty for 2006 Merc. Mariner to continue coverage to 100K miles. Livermore Ford Dealer wrote up the new warranty as 72 months & 60K miles.
My wife agreed, signed and paid for the new warranty. The next day Livermore Ford had a clerk write a letter saying that Ford only has a 60 month & 60K miles Prem. Extended Warranty. Our signed contract is being changed! If the shoe was on the other foot and my wife and I wanted to change the contract could we just write a letter stating that these are the new terms? I don't think so. The really bad part of this is that Livermore Ford management including Customer Relations Mgr. has not contacted us directly. They leave a clerk and a maintenance service advisor to call and tell us that there is no 72 month & 60K miles warranty. Livermore Ford located in northern Calif. has NO professionalism or courtesy to their customers. Their is one exception; when they are taking your money!
I have asked Ford Customer Relations to contact Livermore Ford to stand-up, have management work to offer a resolution and apologies for their taking ownership of this issue. Thank you to Ford Customer Relations for their sensitivity and contacting this high handed Livermore Ford Dealer ship.

Recently bought a F150 from Dutch's Ford in Mt. Sterling, KY. It was the best buying experience that I have ever had. I have owned two GMC trucks and 3 Hyundai's, purchasing them, I felt like I was doing them a favor. I was really impressed that even the owner, Dutch, was totally involved with my purchase. Randy Chapman took alot of time in explaining the new truck's awesome bluetooth and sound system. They all just seemed to want to make sure I was happy with my new vehicle.

I purchased a Ford Kuga Titanimum in February this year from the Ford garage in Taunton. When my wife and i went in we were looking to purchase a used vehicle and to part exchange my Audi A5. We were dealt with by a Sales Executive Adam Bennett. He managed to source a Kuga from another Ford outlet and we had an extended test drive. As we wanted all of the gizmo's we asked Adam to shop around. He came back with such a good deal that we decided to go for a brand new one. The customer service was fantastic and the follow up has been brillant. I would advise anyone in the Taunton area to pay Adam a visit and get a great deal. Well done Ford, we will definately be purchasing from you in the future. Dave Pither.

I have driven a Ford for many years. I owned a 2002 Mustang, and LOVED it I only got rid of it because I had children, however I drove it for over 6 years, never having any problems. I then purched a 2008 Ford Fusion and again LOVE my car. The only problem is that I lived in FL and the heat warped my dash :( but very satisfied with both my cars.

Bought a 2012 Ford Focus in mid 2011. Took delivery and found that I was less than happy with the transmission shifting smoothness and the slight shudder during idling. Called the service department at Schultz Ford (Wexford, PA) and they took my car in immediately. I have since found out that these are inherent annoyances which smooth out over time. The service department checked my car over completely even though they knew this, just in case. Kudo's for extra effort instead of extra arguing. We (family) are very happy with the car at this time (Jan 12).

This is good as of november 2011. I was helped right away although i did have to go up one level because i did not think i should have to pay for owners manual for 2011that car bought from ford. I diid not have to get mad and was helped to my final goal. Kudos to ford

I recently brought my 2004 Mustang GT to the service center at All Star Ford in Prairieville, La, and I’m very excited to finally find someone I can trust to work on my vehicle. My past experiences with someone else working on my vehicles have not been pleasant. About a year ago, I had brought my vehicle in for service at another dealership, and as usual, the problem wasn't fixed and snowballed into additional problems that didn't exist when I brought the car in. After several attempts to resolve the issues with this dealership, I decided to look somewhere else. Upon a recommendation, I gave the All Star Ford group in Prairieville, Louisiana a try. They were very professional and tentative to my needs and concerns. They were able to diagnose the problem and do the repairs the same day. Most important, the repairs were done right the first time. Mr. David Dore and his staff were outstanding in resolving this issue. They actually found a shop towel left in the rear end!!! Since this initial repair, I have used them several times and have received the same consistent quality customer service and repairs. They have taken care of the warranty work and the rental vehicle when needed and have removed as much anxiety from me as possible. I even had them replace my tires. They did a fantastic job with this also and even beat the price from the Goodyear dealer I’ve been using since 1991!! I recently brought my Mustang in due to a leak that turned out to be a cracked intake. As usual, they provided outstanding service at a great price and had my vehicle ready when promised. Mr. David Dore and the staff at All Star Ford in Prairieville, Louisiana has earned my trust and loyalty!

On May 7, 2011 I purchased a NEW 2011 Escape from Gurnee Ford,Il. Upon returning home to Tennessee I noticed the right rear wheel coccked out when I made my first pit stop. I thought the caster/chamber was out as I did not observed this upon inspecting vehcile before purchase. I took the escape to Crossville Ford, TN. The tech told me that they found the ball joint had not been secured before leaving factory. As parts had to be ordered thay gave me a ride home as the "vehicle was unsafe to drive". I am a "Ford Guy" owning over twelve and currently owning a 2007 Mustng Gt. But how can something like this slip buy factory inspectors and the pep person at Gurnee Ford.
The Crossville tech also added to thank the Lord I made it back as the ball joint could have come off at any time, certainly causing an accident.

i have had problems with my freestyle cvt, i have had to have the throttle body replaced at 50,000 miles a new cvt trans one year later, they replaced it with a rebuild twice, 4 months later the awd malfunction light comes on and you can feel it slip out of awd. now they say its the awd pump and it's not covered under warrenty because its external. all of the above cost me over 8,000 dollars. this freestyle is junk and ford needs to test their products in the lab not on the customers wallet. i work for ford but will never buy another