Ford Customer Service

User Reviews, Ratings and Comments

Ford customer service is ranked #353 out of the 628 companies that have a CustomerServiceScoreboard.com rating with an overall score of 32.87 out of a possible 200 based upon 276 ratings. This score rates Ford customer service and customer support as Disappointing.

NEGATIVE Comments

262 Negative Comments out of 276 Total Comments is 94.93%.

POSITIVE Comments

14 Positive Comments out of 276 Total Comments is 5.07%.

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There is no such thing as customer service at Ford. I called Ford Customer Service, explained my issue, was put on hold for 5 minutes and then was told that there was nothing that they could do to resolve my issue, and apparently, nowhere to go upwards from there. I was given a case # (CAS2591585). Thank you so much for the a non customer service experience. First time Ford owner and constantly getting mailings from them to upgrade my vehicle. I will certainly think twice about doing that or purchasing any product off of them, especially after market parts.

Customer of Barrie Ford 5/17/13 5:06PM
On 8/16/12 the service advisors(JOANNE HANSEN
AND JOE DUNN)OF dana ford of staten island ny
told me they were going to replace my rear view
mirror in my 2003 mercury sable FOR FREE.
today (5/07/13 they told me that was not going
to happen.

roy 5/7/13 10:19AM
Six weeks ago we purchased a new 2013 from Kelowna Ford Lincoln here in Kelowna BC and have never been so disappointed in our lives!

We purchased the C-Max because Kelowna Ford had a huge banner in the windshield of the car claiming that is would get 71 MPG in the city and 69 on the highway and no matter how slow and easy we drive this car, the best mileage we have gotten is 40.5 MPG, a far cry from the promised 71 MPG! A little stretching of the truth is one thing but this is nothing but a huge bold face lie boarding on fraud. In fact right now in the U.S. there is a class action law suit against Ford and the dealers that sold one guy a 2013 Ford C-Max and lied about the mileage. If there has to be a funny part to this it is this, in the U.S. they are suing because the C-Max doesn't produce the promised mileage of 47 MPG and yet here in Canada Kelowna Ford is telling us that we will get 71 MPG with the same care! Duh!

If you are looking to purchase a new car, I would stay away from the C-Max and stay far away from Kelowna Ford as the gas mileage was just one of many lies they told us to make this sale and the other 'stuff' they lied and told us we needed!

DonJ 5/3/13 1:23PM
Purchased a brand new Ford Escape 2013 from Brighton Ford. Had an accident with the car and had it towed to a Ford dealership. It had less than 1500 miles on it. That dealership had it a total of 4 1/2 weeks before giving it back because they said they had trouble getting the parts needed. Contacted Ford customer service for the first part and after waiting 48 hours for a call back they did get the part to the dealership, Bob Maxey Ford in Howell, MI. Dealership then told me that was great but now it would take them longer than the 2 days to put it in because it got there sooner than expected and they could only bill insurance company for so many hours a day and they wanted to make sure they got there entire estimate. Got it back a week later and 1.5 days later it was stalling. Took it back in and was told it needed another part but it would only take a day for the part to come in and it would be fixed. It has been 10 business days now and no end in sight. Ford can not figure out what is wrong with the electrical system. It has been a total of 6.5 weeks and now I found out they have to wait for a Field Service Engineer to come out the end of next week. One technician for 3 states and his schedule can not be altered. This is 20 miles from DETROIT! They gave me a NISSAN as a loaner car! Customer service says there is no one else to even complain to, let alone to get actual help from. I was told that the dealership that fixed the damage from the accident probably didn't ground the car when they worked on it and that it could take up to 6 months to get it fixed. Terrible customer service! Service Manager laughed hysterically when I said I was contacting customer service and said they can't do anything about it. Does anyone know if there is anyone to actually even complain to besides the original customer service dept. through Ford?

jtdlamb 5/3/13 1:19PM
I own a 2010 Lincoln MKZ. I bought the vehicle brand new. SYNC never worked properly even when I purchased the recommended phone. I can buy a $40 blue tooth device and never have a problem with it but their several thousan dollar SYNC / THX won't consistently stay linked or installed with my phone.
Also, extended maintenance, really, I had that, never took the vehicle early for an oil change and now I was told the service was not covered because I used up an allotment for the extended service, I was still in the covered mileage period. Dealer now wants me to pay $45. This is my last Ford product.

Anonymous 5/2/13 3:46AM
We have a hybrid Escape with ONLY 30,000 miles and a it is now in need of a 4,500.00 repair. We contacted the customer relations department and was told my the REGIONAL MANAGER, Summer, that we would get the repair for the cost of 2500.00. Well when time came for us to get the repair she said that she make a MISTAKE and would NOT honor what she had told us to begin with. Is this the way Ford treats their customers... YEP!!!

Anonymous 4/29/13 12:32PM
At first we made a booking for the vehicle to have a look. Got there, told the lady what we expect to be wrong. Namely the wheel suspension. I waited for the vehicle since I have booked it in @ 07h30 till about 10h30 before they told me they're systems is of to submit the warranty claim, they will give me a call to give feedback as soon as their systems goes on. Week later, still haven't heard anything so I decide to callback, and only then they submitted it. It was aprroved and I took in the vehicle 2 days later. All seemed fine with vehicle... Yesterday 25/04/2013 as we drove to Pretoria we heard a noise on the wheel.. Decided to stop by a dealership in Menlyn (Global Menlyn - Ford/Mazda). They immediately assited us and found that the bolts of the wheel was not properly tighten! Thus we could have had a major accident all because of Eastvaal Motors Secunda who didn't do a proper job!

Michelle92 4/26/13 12:22AM
I just recently purchased a 2013 Ford Escape. I had been driving a 2008 Saturn Vue which had a plethora of issues and I was thrilled to move to Ford from GM - until I had to schedule an appointment to replace my Ecoboost badge. (Okay I know that compared to most repairs listed here this is relatively minor and definitely cosmetic but my vehicle is less than a month old and I expect it look as such).
I called the dealership from which the vehicle was purchased to schedule the replacement (the part is already in) When asked what day/time would work for me I asked for a Saturday appointment - I work Monday through Friday. I was promptly told that they do not perform actual service on Saturday - when I asked about the posted hours I was told that they do not staff the shop with mechanics during those hours...I wonder why even have the hours then. Since the repair is to take only 20 minutes and I rely on my car for my daily work commitments (frequent trips daily from facility to facility) I suggested that I arrive at 7:30 a.m. (a posted service hour) any day Monday through Friday (this would allow me to be only marginally late for work depending on the actual time to complete the service. Once again I was told that they do not staff with mechanics during those hours. I then suggested 5 or 5:30 p.m. since their posted hours state they are open until 6 p.m. to which I was informed for a third time that would be no mechanics there to perform the service (they leave promptly at 5 p.m.) I guess my only option is to bring the vehicle in between 8-4:30. The problem is that I work from 8-5:30. I asked about dropping it off (I guess I can check out a work car for remote meetings), I was told that doesn't make sense because the repair will only take 20 minutes.

So I guess that Ford expects me to drive 15-20 minutes to the dealership, wait 20 minutes for the repair, then drive back to work another 15-20 minutes for a grand total of 50-60 minutes during my work day (I am sure my employer will be thrilled to pay me to miss an hour of work).
I called all 4 other Ford garages in my area to which I have received the same response (no Saturday hours and no early or late weekday hours). What�s up Ford � is it okay for your employees to miss an hour of work for a car repair (or any reason really)? Also do you not realize that having business hours only during most people�s normal work hours does not necessarily endear us to you?

Finally the original shop agreed to replace the badge on Saturday morning at 9 a.m. which most likely means someone with no real repair experience will be prying at a semi-permanent fixture on my new car. I appreciate their willingness to work with me now - but if this is an indication of things to come I wish I would have stayed with GM. Their product was garbage, but their customer service was exemplary - I never had to worry about missing work to get my car fixed they ALWAYS had a solution.

Also, it really does tick me off that I have to take my car in to have something so trivial repaired after only having owned the car for a short time. This whole situation is just crazy and quite frankly, accommodation or not, unacceptable. Now I nervously await future mechanical issues.

Anonymous 4/24/13 1:45PM
Bought a 2012 F150 & best truck I've ever owned EXCEPT - it won't recieve XM radio signals even though Ford promotes their SiriusXM radio as a selling point. Attempts to substitute another Ford radio are impossible as none exists. If you want MLB or other XM signals, a $150-$175 add-on is the only solution or to listen through an I-phone or notebook / laptop. This is an inexcusable (and I think deliberate) design flaw, one that Ford Corporate steadfastly denies exists, and I know of one case already that this will keep a prospective customer from buying a Ford vehicle. If Ford is serious about remaining a truck leader this is a badly needed fix and should be made good for those of us who thought we were getting something we didn't get. A truck radio that won't bring in sports events is as short-sighted as it gets, since so many men choose Ford. Noticed GM is bragging they can offer XM sports - Ford,you might want to pay atention.

Anonymous 4/24/13 8:56AM
I have a 2011 F150 Pick up truck. I have had it back to the dealer 4 times with transmission issues. The truck jerks going from 1-2 and 3-4 some times. It does not do it all the time.

They applied some grease and reset the compter.

Still doing the same thing.

Wish I would of stayed ith the Chevy.

Mike

Anonymous 4/22/13 9:42AM
Just paid $1300 today at Ron DuPratt Ford, Dixon, CA., for leak at thermostat housing on our 2005 Ranger. It needed tune up so that added to the cost. Plug wires $92, plugs 8 bucks a pop, etc.,etc. The gallon of coolant was over 16 bucks, and they didn't even put it in! I just dipped my finger in both the overflow tank and the radiator, tasted the clear liquid; yep-water! Last visit was for a diesel fuel leak on another one of our trucks, it took 3 visits to stop an o-ring leak. I'm angry and disappointed every time I go to the local ford shops. Last month, I had a power steering hose go out. Working in Pittsburg, had to order it from Rio Vista Ford (on the road), they left my reservoir cap off when diagnosing the problem and when I drove the truck home it lodged in the steering column and broke. I came back the next day, picked up the ordered hose and told them they needed to order me a new cap their mechanic left off. No call when part was in but a week later when I was back in the area, picked up part and they made me pay for it (10 bucks)! Service writer girl, parts counter guy, cashier, no one had the authority to replace my part - I would have to come back and talk to Steve - he's not here right now. I bought a part they wrecked; just not right. When the cashier lady said to come back I said I'll never be back there. All of my last several visits to local Ford service shops have been HELL. This will definitely keep me from buying or reccommending Ford. Have another truck with an issue and I have to go another dealership far away because of the awful service that I've had in the past with the 2 closest to me. Sad!!!

Anonymous 4/20/13 5:59PM
I had to get my motor mounts fixed and it was covered under the warranty. When they fixed it, they only fixed one and when I called to let them know the problem was still happening the service center proceeded to tell me that they fixed the problem not even offering for me to take my car back for a second look. It took my brother speaking to their manager for them to even look at my car again and it turns out I was correct the other one needed to be replaced as well and they didn't even replace the third one. They back up their inconsistent work ad if they Te doing right by you, the truth is they don't even care and don't know how to even fix the problem the right way. I called the customer service number and she didn't even care to call and see what was going on. My next car will not be a ford it will be another one with a better service center and now I'm stuck with this car for another 4 years. So disappointed In the lack of caring for my car.

Nicole 4/18/13 7:51AM
Ford Fusion: a deadly gamble! The power steering assist fails without warning; Ford will not recognize the problem even tho it is endemic (according to posts on the web)
My 2012 failed at 6727 miles from new. The recommended fix: replace the entire power steering component. Many post on the web complain this does not fix the problem.
I was ready to buy a 2013 Fusion for my wife but forget that! It will be back to Toyota or Honda.

Sig 4/14/13 1:05PM
Ford customer service and support is a big joke! DON'T EVER ORDER A NEW TRUCK FROM FORD! almost 2 weeeks from alledged delivery date I am out a truck and have pissed of customers because I can't do my job. I signed papers on my new truck that was to be here the next day, well to say the least 2 weeks no truck payment coming due and no truck just found out to day truck has left plant and is still in KY with a hold on it. I already own it and I want it now. Ford maybe able to throw 64000 away but I sure can't. I just get the run around from the dealer and ford!! As a die hard for lover, Buy a CHEVEY!

mad 4/9/13 11:11AM
Ford advertises a help program for the disabled to assist with the cost of innstalling a handicapped lift unit on any Ford product but it is not true we have been ignored for nearly a year and the last responce is sorry we can not help you. My wife uses a 4 wheel electric scooter and we had to install said lift on the understanding Fords would have the program to assist with the cost. Do not believe them we did and it got us nowhere. So this will be the last Ford in our garage after 39 years of loyalty. Customer service is a laugh.

Anonymous 3/29/13 2:30PM
I took my 2012 Ford Edge to Vista Ford, Woodland Hills, Ca in friday 3/22/13 for the sync update, I had the new sd card. Waited 2 hours, got the car back, pulled out of the driveway, and the system froze. Was told to bring car back to get new modual. Did so on Tuesday 3/26/13. After waiting 3 hours was told the navigation system had liquid spilled on it would have to be replaced at my cost. I informed them that it had worked fine, using the voice commands, so maybe it was one of their guys that spilled something. Asked to speak to service manager
Jeff Harkness, he was abusive, bullying, talking in a very loud voice, over me, and completely intimidating. I wanted my car fixed so when hearing the cost was 130.00 I told him I would pay. He said since I was going to pay he would not charge me labor. As we walked out to tell them to fix it, no words spoken between us, he stopped and told me he would not fix my car, even if I was paying, he said I did not buy the car from them, and take it back to where I got it. I asked for the general manager, who came over, I was very upset, crying and very shakey. I told him I did not want that man anywhere near me, I told him that after agreeing to pay for the part the service manager, Jeff Harkness, refused to do the work and wanted me to remove my car from the premises. He told me to wait a minute, when in and spoke to Jeff Harkness, he came out apologized for Mr Harkness's behavorior, and told me the part would be put in. Unfortunately when they put the part in, it erased the update but they kept the new sd card in the slot, I had to return to the dealership to get the old sd card, however I told them I would take the car somewhere else for update. To be told by Jack Harkness that they would not work work on my car because I did not buy it there goes against everything from Ford Dealerships, and to have an employee and rude, intimidating, using bullying tactics to the point of frightening either says a lot or a little about Ford and Vista Ford. I also looked at Ford's Code of Conduct and nowhere in it does it say that behavior like his is acceptable, he should not be working where he has to deal with customers.

Anonymous 3/27/13 9:46AM
why does it take 2 weeks to fix a ford minibus that we use for our business to try and get fixed and is STILL NOT ready at our local dealer. due to the fact Ford are always trying to sell they should look at after sales as the number one priority. when we took minibus to dealer his first words were we cant look at it for a fortnight hence ford must be having trouble fixing many problems on other ford vehicles. does that not speak for its self

eric robertson 3/25/13 6:52AM
Customer service is non-existant at Ford. You cannot talk to a manager or anyone else that could resolve your problem. Ford has forgotton why they went into bankruptcy and I hope they go back into again and that we don't bail them out.

mib2010 3/20/13 1:12PM
Bought a second-hand Ford Kuga from Ford Agent 15 months ago. At 49,000 miles the clutch burned out. Despite taking out extended warranty, I find that clutches are not covered. Car arrived at F.Dealer on Mo ready to be repaired Tues. They ordered a new clutch assembly, which was not delivered until late Thurs.Cannot fault the turn round of the motor once parts were received, but a three day wait is atrocious.
In additioon, the rear window has only half the windscreen heater working.
Extended warranty - bah! At the next change of car, it's back to good old Renault.

Tapoil 3/8/13 10:30AM
i bought a c-max and it does not get the mileage it was rated at. what do i do if i want something different to drive only ..
1,000 miles

Anonymous 3/2/13 11:43PM
Had/still have an issue with the rear window in my 2012 Escape. Its been "fixed" 4 times so far. Still leaks like a sieve. I was told the first time that I brought it in that there was a service alert on this issue. Good to know that Ford is on top of stuff... Please FIX my car, Ford!!

m.j.carp. 2/27/13 12:39PM
I bought a 2008/9 ford fiesta 1.6 Titanium new in 2008. Since the day i received the vehicle i had problems with this car and had to listen to Ford motorcorporations lying and made up opinions.The dealership passing the buck to their Head office who has less of a clue than the dealership.4 years down the line i am now stuck with this rubbish and still having to listen why the car is falling apart and why basic parts and spares are so difficult to come by.The only positive out of this ordeal(and dont think its over) was Buying this rubbish and now knowing how Ford sees their customers:They are clever and the customers are the fools who end up with the inferior product.Will they be able to explain why they end up selling rubbish and not explaining that to the customers when buying a Ford, again why would they we are stupid and we still end up buying from them, SOLUTION: Dont buy Ford now that you know!!!!!

Gat vol 2/20/13 7:48AM
I have been having my vehicles serviced at Billingsley ford in Lawton OK. Usually the service is good but 2 times not. It took 4 visits to correct an oil leak in my diesel truck and after 4 tries a nd $400 to fix a squak in the front end of my town car I had to take it to a front end shop which fixed it in 1 hour for $80, but the most irritating thing is the time it takes to do a simple oil change. Its like they don't want to do oil changes. This week I went to Reynolds in OK city with the same results. I like my ford vehicles but hate the service provided at the dealerships.

Anonymous 2/15/13 4:26PM
We bleed blue in our family, but when we are lied to by customer representative on warranty issues and have to pay out of pocket when we could have made the repair ourselve my blue blood boils. It's not right! Once a warranty service number has been issued and it's in their system it's not right to have it revoked. $3500 later on a transfer case issue, that appeared to be an original assembly issue and the dealership is telling us we have to pay because Ford won't. When we talk to Ford the last guy had the nerve to tell us that it's not his problem and that there was no one else we could talk to. That's bull. There is always someone. Ford has just turned into a don't care because we are so big and we don't have to. I guess I'm getting just going to bleed out and drive this Ford until I die. There's no other manufacture out there that holds together and fits us the way Ford does after years & years.

mom3boys 2/9/13 10:26AM
My 2009 rear window exploded on Feb 2 2013. I have taken it to a The ford Dealership where I purchased it. Ford is refusing to cover the cost of repairs. I think it is disgusting. In my opinion Ford does not care about the customer other wise they would lokk at these issues and try to fix them. I guess it was a good thing my escape was parked. Otherwise the out come could have been alot worse or maybe even FATAL. But hey They are Built ford tough....

Disgusted 2/5/13 1:04PM

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I have purchased two Escapes from Ford of Kirkland in Washington state. We recently received a recall notice on our 2003 Ford Escape. In the beginning when I first took the Escape in for the recall they did not have the replacement parts but disconnected the cruise control to avoid situations until the replacement parts came in. I will have to say I had to call back on numerous occassions to see if the replacement part was in and to schedule to bring the Escape in for the replacement. But I will definitely have to say without doubt the Service department at Ford of Kirkland is excellent. The service tech that helped me was Jim Cox. After I picked up the Escape I was having issues with lack of air to the engine and without hesitation he fixed the issue. I want to thank Jim Cox personally and Ford of Kirkland for making the service to my Escape exceptional

Thank you very much

Ron Rounds

Ron Rounds 10/11/12 9:16AM
Purchased an Prem. Extended Warranty for 2006 Merc. Mariner to continue coverage to 100K miles. Livermore Ford Dealer wrote up the new warranty as 72 months & 60K miles.
My wife agreed, signed and paid for the new warranty. The next day Livermore Ford had a clerk write a letter saying that Ford only has a 60 month & 60K miles Prem. Extended Warranty. Our signed contract is being changed! If the shoe was on the other foot and my wife and I wanted to change the contract could we just write a letter stating that these are the new terms? I don't think so. The really bad part of this is that Livermore Ford management including Customer Relations Mgr. has not contacted us directly. They leave a clerk and a maintenance service advisor to call and tell us that there is no 72 month & 60K miles warranty. Livermore Ford located in northern Calif. has NO professionalism or courtesy to their customers. Their is one exception; when they are taking your money!
I have asked Ford Customer Relations to contact Livermore Ford to stand-up, have management work to offer a resolution and apologies for their taking ownership of this issue. Thank you to Ford Customer Relations for their sensitivity and contacting this high handed Livermore Ford Dealer ship.

Tonya and Jim 9/6/12 6:09PM
Recently bought a F150 from Dutch's Ford in Mt. Sterling, KY. It was the best buying experience that I have ever had. I have owned two GMC trucks and 3 Hyundai's, purchasing them, I felt like I was doing them a favor. I was really impressed that even the owner, Dutch, was totally involved with my purchase. Randy Chapman took alot of time in explaining the new truck's awesome bluetooth and sound system. They all just seemed to want to make sure I was happy with my new vehicle.

flashkash21 7/26/12 7:04AM
I purchased a Ford Kuga Titanimum in February this year from the Ford garage in Taunton. When my wife and i went in we were looking to purchase a used vehicle and to part exchange my Audi A5. We were dealt with by a Sales Executive Adam Bennett. He managed to source a Kuga from another Ford outlet and we had an extended test drive. As we wanted all of the gizmo's we asked Adam to shop around. He came back with such a good deal that we decided to go for a brand new one. The customer service was fantastic and the follow up has been brillant. I would advise anyone in the Taunton area to pay Adam a visit and get a great deal. Well done Ford, we will definately be purchasing from you in the future. Dave Pither.

Dave Pither 4/2/12 3:57AM
I have driven a Ford for many years. I owned a 2002 Mustang, and LOVED it I only got rid of it because I had children, however I drove it for over 6 years, never having any problems. I then purched a 2008 Ford Fusion and again LOVE my car. The only problem is that I lived in FL and the heat warped my dash :( but very satisfied with both my cars.

Nicole 2/9/12 5:55PM
Bought a 2012 Ford Focus in mid 2011. Took delivery and found that I was less than happy with the transmission shifting smoothness and the slight shudder during idling. Called the service department at Schultz Ford (Wexford, PA) and they took my car in immediately. I have since found out that these are inherent annoyances which smooth out over time. The service department checked my car over completely even though they knew this, just in case. Kudo's for extra effort instead of extra arguing. We (family) are very happy with the car at this time (Jan 12).

Captain Bizarro 1/8/12 6:48AM
This is good as of november 2011. I was helped right away although i did have to go up one level because i did not think i should have to pay for owners manual for 2011that car bought from ford. I diid not have to get mad and was helped to my final goal. Kudos to ford

stowler1 11/7/11 3:47PM
I recently brought my 2004 Mustang GT to the service center at All Star Ford in Prairieville, La, and I�m very excited to finally find someone I can trust to work on my vehicle. My past experiences with someone else working on my vehicles have not been pleasant. About a year ago, I had brought my vehicle in for service at another dealership, and as usual, the problem wasn't fixed and snowballed into additional problems that didn't exist when I brought the car in. After several attempts to resolve the issues with this dealership, I decided to look somewhere else. Upon a recommendation, I gave the All Star Ford group in Prairieville, Louisiana a try. They were very professional and tentative to my needs and concerns. They were able to diagnose the problem and do the repairs the same day. Most important, the repairs were done right the first time. Mr. David Dore and his staff were outstanding in resolving this issue. They actually found a shop towel left in the rear end!!! Since this initial repair, I have used them several times and have received the same consistent quality customer service and repairs. They have taken care of the warranty work and the rental vehicle when needed and have removed as much anxiety from me as possible. I even had them replace my tires. They did a fantastic job with this also and even beat the price from the Goodyear dealer I�ve been using since 1991!! I recently brought my Mustang in due to a leak that turned out to be a cracked intake. As usual, they provided outstanding service at a great price and had my vehicle ready when promised. Mr. David Dore and the staff at All Star Ford in Prairieville, Louisiana has earned my trust and loyalty!

ChevyC3 8/18/11 10:07AM
On May 7, 2011 I purchased a NEW 2011 Escape from Gurnee Ford,Il. Upon returning home to Tennessee I noticed the right rear wheel coccked out when I made my first pit stop. I thought the caster/chamber was out as I did not observed this upon inspecting vehcile before purchase. I took the escape to Crossville Ford, TN. The tech told me that they found the ball joint had not been secured before leaving factory. As parts had to be ordered thay gave me a ride home as the "vehicle was unsafe to drive". I am a "Ford Guy" owning over twelve and currently owning a 2007 Mustng Gt. But how can something like this slip buy factory inspectors and the pep person at Gurnee Ford.
The Crossville tech also added to thank the Lord I made it back as the ball joint could have come off at any time, certainly causing an accident.

Rog 5/13/11 7:24AM
I purchased a used Ford Taurus with 12,000 miles on it with a Ford warranty up to 75,000 miles and sure enough after the warranty expired at 76,300 a spring broke in the engine. I took it to my independent mechanic and they gave me an estimate of $2,600 to repair it and advised me not to drive it. In desperation I called the closest Ford house which was Bob Tomes in McKinney, TX and they said they would have to look at it before giving me an estimate. I had to hire a wrecker to haul it there and they confirmed the problem and had a similar quote but offered to call Ford and see what they would do anything. They called me back and offered to fix it for $500 and Ford covered the remainder of the cost.

Sheron 1/12/11 7:08PM
I leased a Ford Fusion through our credit union and took delivery last week. I would like to compliment the Griffin Dealership in Waukesha, Wisconsin. A special thanks to Brian Mauer Who delivered the car to the credit union and stayed to make sure I was familiar with the vehicle. This type of customer service is a delighful suprise. The Fusion SEL is beautiful and the ride is great. This type of service and great car will keep me from returning to the Camry. Mary Schaer

mschaer 12/24/09 5:56AM
I have always received good service from the Ford folks. Last winter it got really cold here and my 2008 F150 would not start. I called their roadside assistance number and they sent out a towtruck, the service manager stayed late just so that they could get it in that evening and they called me the next morning to come get it. Cost - 00.00.

Old_guy 8/7/09 9:10PM
Wilson Ford in Oregon is an A+ dealer IMHO. The staff was friendly and straightforward in spite of the fact the agreed upon price did not give them a large margin to work with. The customer service for the SYNC system took me one call and less than 2 minutes to get in touch with a live person who answered all of my questions. The 2010 Fusion SEL is an excellent vehicle - Keep it up Ford!!!

HimeyHimron 7/1/09 4:16PM
Called to get a sales brochure on the 2010 Mustang. By far some of the ABOSLUTE best service I have ever received in my 62 years on this planet!

Anonymous 3/25/09 1:59PM

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i have had problems with my freestyle cvt, i have had to have the throttle body replaced at 50,000 miles a new cvt trans one year later, they replaced it with a rebuild twice, 4 months later the awd malfunction light comes on and you can feel it slip out of awd. now they say its the awd pump and it's not covered under warrenty because its external. all of the above cost me over 8,000 dollars. this freestyle is junk and ford needs to test their products in the lab not on the customers wallet. i work for ford but will never buy another
Anonymous 10/25/11 2:55PM