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Customer Service Ratings and Comments

Ford is ranked #53 out of the 219 companies that have a CustomerServiceScoreboard.com rating with an overall score of 57.45 out of a possible 200. This score rates Ford customer service and customer support as Disappointing.

NEGATIVE Comments

15 Negative Comments out of 19 Total Comments is 78.95%.

POSITIVE Comments

4 Positive Comments out of 19 Total Comments is 21.05%.

Issue Resolution

Reachability

Cancellation

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Product Knowledge

Disappointing Overall Customer Service Rating
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  • Brand new 2010 F-150 Platinum with $2,400 SONY Navigation Radio option. After 4 days the CD player goes bad (Mechanism Error displayed). Dealer says new CD head replacement required. A week later dealer calls me and says CD head replacement unit backordered with no delivery date. That's "Ford Tough", as in tough luck to the customer.

    Anonymous 1/11/10 2:38PM

  • I deliver mail six days a week and for years have bought only GM cars. I decided to give a Ford Taurus a try and bought one with 24,000 miles on it. At 50,000 miles the transmission went and I was left without a car for over a month while the dealership rebuilt the transmission. At 62,000 miles the catalytic convertor went and I have now been waiting for the part for over six weeks. My dealership told me they did not have a loaner available and have not been in touch with me since (Fladeboe of Gladwin, MI). Since I need a car for work I purchased one, but at great sacrifice financially as I am still paying for the Taurus that seems to be out of commission for long periods of time. I call Ford Customer Service and received an automated message that this number is no longer in use. What am I, the invisible customer!!!! Given that I put alot of miles on my vehicle I have had many repairs, some major, but never at such low mileage and never have I been ignored and made to wait so long. My regular mechanics have me back on the road the same day or the next in most cases. I will have to go back to GM even if they did get bail out money; I can't afford to buy another Ford!!

    Cindy Hinman 1/5/10 6:16PM

  • I have a F-350 Super Duty King Ranch and I was just told that They will not repair my AC because it is out of warranty the truck has 52,000 miles and is only 18 months old. according to ford TSB'S there is a design flaw with the H-vac box and Fords refuses to do anything about it. Even the crc helpdesk stated that the case is final and will not do anything else. Way to do the right thing and fix the problem. And people wonder why the imports are doing so well in this country

    Anonymous 12/11/09 5:57PM

  • The worst customer service I have ever encountered!

    jasonb 9/10/09 9:52AM

  • I called today to the coustomer relations dept of Ford about getting ripped off by Town and Country Ford in Madison TN. What a waste of time. All I got was an apology and nothing except she did say she would leave negative feedback with the dealership and that they are all independantly owned. Well I own 2 f250 and 1 Ford Van BUT I WILL NEVER BUY ANITHER FORD OR GOVERNMENT MOTORS VEHICLE. I was charged for nothing $301.53 for telling me what was wrong with the 6.0 diesel truck. I had it hauled to another shop not FORD.

    W D Mitchell 9/2/09 3:03PM

  • 1999 Ford F-350 Truck - VIN – 1FTWX32F1XEE25877

    Brakes failed on 20 February 2009 – Truck hit building in Denham Springs, LA

    The vehicle was brought to All Star Ford (225-498-5182) on 20 February 2009 at 1625 hours. The Parking/Emergency Brake was working at this time.

    Instructions were given to repair or replace ALL brake system components (less brake lines and power brake pump if found to be serviceable) back to Ford Factory specifications by George Burch who delivered the truck to All Star Ford.

    21 February 2009 - Casey Comeaux, the service advisor of All Star Ford, called me the next day and informed me that an inspection revealed that the ABS system had failed and that the front and rear modules needed to be changed. She said that the power brake pump and calipers appeared okay but the pads and rotors needed to be replaced. I authorized the COMPLETE replacement of the necessary brake components specifically:

    All brake pads
    All brake rotors
    All ABS modules and sensors as needed
    All axle seals, differential lubricant and bearings as needed

    I instructed Casey Comeaux to have the mechanic retain ALL parts that were replaced.

    I also explained that I brought the vehicle to a Ford dealership instead of a much cheaper local mechanic shop because I wanted the vehicle’s brake system to be returned to the original Ford Factory specifications.

    26 February 2009 - Casey Comeaux called and informed me that the truck brakes had been completely replaced and that the truck was ready to be picked up. I picked up the truck at 1910 hours on 26 February 2009. David Monk was the service advisor on duty at that time. He verified that the brake job was complete and that the truck was ready to be driven off. He located the front and rear brake rotors but could not locate the ABS modules, sensors or old brake pads. The old rotors were loaded in the truck bed and taken when I left. The repair ticket was paid by credit card - $2389.76.

    The repair ticket lists the following:

    106654 11.00 ABS test codes for LF sensor, Rear sensor, Major Brake Jobs Replace All Rotors, Remove rear axles and hubs Replace all seals, all pads, bleed brakes retest pass CK oil level of rearend add oil test drive CK ABS operation Pass

    Mileage In/Out – 106654/106654

    27 February 2009 – I called All Star Ford and spoke with Casey Comeaux. She tried to locate the old ABS modules, pads and seals that were replaced. She claimed that the old parts had been thrown away despite my previous instructions that the parts would be saved for my inspection and removal.

    The 1999 Ford F-350 truck was parked at my house and seldom used since I was busy doing maintenance with my rental property using my other smaller and more efficient trucks (Chevy S-10 and Dodge Dakota)

    Mid April 2009 – George Burch discovered that the Parking/Emergency Brake was not working. He called All Star Ford and spoke with Casey Comeaux to report the problem. He was told that this was a minor problem requiring a “5 minute adjustment” and that he could bring it in any time for the adjustment at no charge since it should have been done when the brake rotors and pads were replaced back on 26 February 2009.

    25 April 2009 – I left for a vacation in Mexico.

    12 May 2009 – I returned from a vacation in Mexico.

    15 May 2009 – I left to do insurance adjusting work in Wichita, Kansas using my Chevy S-10 truck. I left my 1999 Ford F-350 truck here in Louisiana.

    3 July 2009 – I returned back to Louisiana and finished writing insurance claim estimates not driving the 1999 Ford F-350 truck. The vehicle had been parked at George Burch’s house and not driven while I was in Kansas.

    Mid August 2009 – I instructed George Burch to set an appointment and get the parking brake adjusted for the upcoming state inspection and FEMA contract requirements.

    20 August 2009 – The 1999 Ford F-350 truck was brought in to All Star Ford for the “5 minute brake adjustment” after the appointment was set with Casey Comeaux. She was instructed to call George Burch when the vehicle was ready since there was work to be done requiring the heavy duty truck.

    21 August 2009 – George Burch called All Star Ford in the morning and learned from Casey Comeaux that the brakes had not been adjusted and that the truck was not ready. Casey Comeaux had NOT called to notify him that the truck was not ready as previously instructed.

    21 August 2009 – I called All Star Ford in the afternoon and learned from Casey Comeaux that the brakes had not been adjusted, that the truck was not ready and that a part had to be ordered. She told me that the Parking/Emergency Brake pads had NOT been replaced when the vehicle was repaired on 26 February 2009 despite the fact that the rear brake rotors were replaced, the axles were removed and the vehicle was supposed to have been test driven and certified to have the brake system restored back to Ford Factory specifications. She assured me that the part would be in Monday morning and the vehicle would be worked on immediately on Monday morning, 24 August 2009, by their best mechanic (the same mechanic who did the original repair).

    24 August 2009 – 0710 hours - Casey Comeaux left a message (data obtained from cell phone record) on my cell phone voice mail requesting that I call her. I did not receive the voice mail message until later that day.

    24 August 2009 – Early Afternoon - I called All Star Ford and spoke with Casey Comeaux. Her call that morning was to ask me if I would authorize repair to the Parking/Emergency Brake system. I asked if that was not done under the original repair order and she agreed that it should have been done when the vehicle was repaired on 26 February 2009. She also agreed that the original repair invoice indicated that the vehicle had the rear axles removed and reinstalled, the rear rotors removed and replaced, ALL the brake pads replaced and the vehicle tested and certified that it passed inspection verifying that the brake system had been restored to Ford Factory specifications. I told her to have the vehicle repaired because I needed it repaired for an upcoming job.

    24 August 2009 – 1620 hours - I went to All Star Ford and met Casey Comeaux for the first time in person. We discussed the critical need for my truck and she agreed that the vehicle should have been repaired completely in February. She also agreed that the mechanic should have installed and adjusted the new Parking/Emergency Brake pads when the rear axles were removed and reinstalled and rear the rotors were replaced on 26 February 2009. She agreed with me that the testing inspector/mechanic should have realized that the Parking/Emergency Brake was not working when he drove the truck and certified it had been restored to Ford Factory specifications. We also discussed the fact that the paid invoice indicated that ALL of the brake pads had been replaced and the truck was ready for use on the highway.

    I had told her that I believed that I had been a victim of fraud in that my truck had not been properly repaired and tested despite the fact that I instructed that it be properly repaired and that the invoice indicated that all repairs had been performed and all testing had indicated that the brake system was completely functional. I also expressed concern that the release onto the highway of a vehicle without a properly operating Parking/Emergency Brake system was extremely dangerous, irresponsible and probably illegal. I told Casey Comeaux that I needed the truck brake system properly repaired as soon as possible, that I would pay for the repairs and that I would have the charges reviewed and approved by Ford Motor Company and/or the legal system. I left All Star Ford that evening believing that my truck would be repaired the following morning. Casey Comeaux assured me that she would call the next morning as soon as my truck was repaired.

    25 August 2009 – 1632 hours - Casey Comeaux called. She told me that David Dore, the service manager of All Star Ford, refused to repair my truck under the original paid invoice which had indicated that the repairs had been done. She also told me that, David Dore, the service manager of All Star Ford refused to repair my truck even if I paid for the repairs. I told her that the vehicle had already been at the dealership for a week (7 days) and was still not repaired despite the fact that I had told them each and every day that the properly equipped truck was needed for a job.

    I requested that I speak with the service manager and Casey Comeaux put me on hold and claimed that she tried to locate him in his office. She returned to the phone after a few minutes and told me that he was in the lot with a customer and that she would have him call me on my cell phone as soon as possible. I never received a call from Mr. David Dore, the service manager of All Star Ford, that afternoon or evening.

    26 August 2009 - I never received a call from Mr. David Dore, the service manager of All Star Ford, during that morning, afternoon or evening.

    27 August 2009 - I never received a call from Mr. David Dore, the service manager of All Star Ford, during that morning, afternoon or evening.

    My lawyer has advised me that I should contact Ford Motor Customer Relations, the Louisiana Attorney General’s Office for Consumer Fraud, the Louisiana Department of Transportation and the Better Business Bureau before we decide if a law suit is necessary to resolve this dispute.

    28 August 2009 - I never received a call from Mr. David Dore, the service manager of All Star Ford, during that morning, afternoon or evening.
    I attempted to contact the above suggested agencies to resolve this failure to repair my truck properly as had been paid for and was assured had been done.

    Dr. Robert Garcia


    Bob 8/29/09 11:06AM

  • Ford supervisor refused to connect me with a higher level manager and refused to name the VP in charge of his function. Told me I would have to do my own research to find his name. Claimed his manager was there for "admin purpses only." He had no Mercury Milan catalog which clearly pictures and says I should receive a storage net in my nnew car. Only voiced a canned response that it was an accessory. Did not offer to research my complaint further and gave me the address of the corporate "circular file" to write to. A waste of time.

    dandee 8/20/09 5:17PM

  • I recently bought a Fusion which I love. Ford Credit on the other hand is one of the worst credit companies I have ever dealt with.

    I set up an ACH payment and 2 months straight the payment was not deducted on time. I called and was told that my account information was not correct. I reviewed this information both months and was indeed correct. I had to pay via telephone so that my payments would not be late.

    UGH!

    Anonymous 8/20/09 6:54AM

  • I have been leasing a focus for 2 years and 11 months and was seriously thinking of buying a new focus because Ford was the only car company not to take Federal bail out and my leasing experience was relatively stress free.

    Then came the realization that my lease is up a full month AFTER the renewal of the registration. I asked Ford if they would repay me for the 11 months registration that I paid for a car I will no longer have.

    The answer was no with a suggestion I turn it in early to avoid paying the registration fee. Ok, so I rush to make appointment to get the car detailed and arrange for inspection...only to learn I may STILL have to pay for the registration because I still have one more month on my lease and in that lease, the renewal is still my responsibility.

    I then learned that I have to go to a particular person to make arrangements to drop off the car after it has been inspected and that person took numerous calls and tons of messages before he returned my call.

    When he did call me back, he didn't know if I'd be charged for the registration anyway even if I did return it when the registration was still valid. He said I needed to ask Ford Credit...and seemed surprised and reluctant when I asked him to check for me. I am still waiting for him to get the answer and call me back.

    I tried emailing Ford but they asked so many questions and wanted "facts" just the facts. And of course their phone center is only open when I'm at work.

    IblameMax 7/20/09 11:37PM

  • BEWARE OF JOE MEYERS FORD!!!!!!
    Worst experience ever! VERY DISHONEST AND SNEEKY SALES MANAGER, MIKE RITCHIE. After spending hours at the dealership on a Saturday and hours on the phone during the following week, we finally agreed on a price that Wednesday. Our sales rep. faxed us the invoice with the agreed upon price that the SALES MANAGER (Mike Ritchie) approved. The following Saturday we went to sign papers only to find that the sales manager changed the agreed upon price by $3000 and tried to slide it by us, then blamed our sales rep. for the change. We have always bought our vehicles at Tomball Ford and when they couln't beat the price offered by Joe Meyers we decided to buy from Joe Meyers. What a mistake! Now I know why Tomball Ford couldn't beat the price Joe Meyers Ford gave us, they lied, they had no intensions on selling the truck to us at that price. I have ALWAYS had a pleasent experience at TOMBALL FORD and was always treated with respect. From now on I will ALWAYS give TOMBALL FORD my business. BEWARE OF JOE MEYERS FORD!!

    unsatisfied 5/30/09 6:06PM

  • The worse sevice in my area. I regret buying Ford Bantam from Bridge Auto Makhado (Louis Trchardt).I booked for my bakkie to be repaired and they gave me a date after confirming that they got the replacement spare part in the shop. I drove 90km to their workshop to find that they do not have the spare part, they had to duck and dodge.
    They promised to attend the bakkie the following day and they will call me as soon as the bakkie is ready. After waiting for thei call the whole day I decided to call myself because no one called me. On the third day I had to call again because the bakkie was still there and no one bothered to tell me how is the situation as they promised. On the collection there was no discount as promised( because of their delays) We had to lose three days for our work because of not having the vehicle.You try to speak to them they are so rude to you. Please this is a new South Africa.

    Anonymous 5/15/09 1:26AM

  • bad customer service, poor quality of the product may be a reason of sales in snails pace...

    Anonymous 5/14/09 11:35AM

  • The most unhelpful department I have evver had the misfortune to use.

    Anonymous 1/14/09 10:39AM

  • I Also Have Tried The phone number listed to no avail !
    Have had 17 new fords in my lifetime' my dad started buying his in th 1900---1920 ish Alway new fords
    They wonder why customers go elsewhere
    Can't Even Talk to Anyone So Why Stay with ford any longer No customer service,Dealer did repairs under warranty now parts & service not even as good as original parts which were only good for 2/3 of a 36,000 mile promise these parts failed aty about the same milage 64 years old and misuse is not the reason
    H.M. new york

    Anonymous 8/21/08 11:51AM

  • I took my car into Landers Ford in Collierville, Tn on Wed., July 9th. The clutch plate was out. I was told it would take 2 days to order the part. I did take until the end of the business day on Wed. to decide whether I wanted to repair my 04 Focus or trade it in. I decided to go with the repair. I was told my part should be in by Friday and the repair would be done by then. I rented a car to get me back and forth to work Wed., Thurs. and Fri. I received a call @5pm on Friday, July 11th letting me know the part was not in and would not be in for 2 weeks! The service dept. set an expectation of 2 days & that was not upheld!! I do not feel that I should have to pay for a rental car for 2 weeks and a car payment when I have no use of the car. I would like for Ford to help pay for my rental until my car is fixed. I was told 2 days and it turned into 2 weeks. I have called local parts stores and was told right away that the clutch kit was not available. I am not sure why 3 days ago, Ford was not able to tell me it was not available. 2-I called at 602pm and the Service dept was closed so I asked to talk to the Sales Manager, I was told he was with a customer and would call me back. He never returned my call. His name was Julian Roberts. There was an adversisement online for the 08 Fusion for 12,888 on Wed, July 9th. I was thinking about trading in my Focus, but was told the advertisement was no longer valid. The sales man, Shelton said he did look it up and saw it for himself that it was still on their website, but they could no longer offer that deal. This is false advertisement! I started buying new fords in 03. It all started with my 03 f150. I then got my 04 ford focus. We also currently have an 07 f250. I was looking to upgrade my focus last week or maybe in the near future with another ford, but this experience has really left a bad taste in my mouth. Scott in the Service Dept said he would see what he could do to get the part in quicker than 2 weeks, but it would not be until Monday. He has been pleasant to deal with during these past few days, but I need action! This puts me 2 more+ days at renting a car than I origianally planned for.

    Anonymous 7/12/08 7:41AM

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  • I leased a Ford Fusion through our credit union and took delivery last week. I would like to compliment the Griffin Dealership in Waukesha, Wisconsin. A special thanks to Brian Mauer Who delivered the car to the credit union and stayed to make sure I was familiar with the vehicle. This type of customer service is a delighful suprise. The Fusion SEL is beautiful and the ride is great. This type of service and great car will keep me from returning to the Camry. Mary Schaer

    mschaer 12/24/09 5:56AM

  • I have always received good service from the Ford folks. Last winter it got really cold here and my 2008 F150 would not start. I called their roadside assistance number and they sent out a towtruck, the service manager stayed late just so that they could get it in that evening and they called me the next morning to come get it. Cost - 00.00.

    Old_guy 8/7/09 9:10PM

  • Wilson Ford in Oregon is an A+ dealer IMHO. The staff was friendly and straightforward in spite of the fact the agreed upon price did not give them a large margin to work with. The customer service for the SYNC system took me one call and less than 2 minutes to get in touch with a live person who answered all of my questions. The 2010 Fusion SEL is an excellent vehicle - Keep it up Ford!!!

    HimeyHimron 7/1/09 4:16PM

  • Called to get a sales brochure on the 2010 Mustang. By far some of the ABOSLUTE best service I have ever received in my 62 years on this planet!

    Anonymous 3/25/09 1:59PM



  Contact Information  
Customer Relations Center
800-392-3673
Ford Credit
800-727-7000
Complete Ford customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete Ford customer service phone numbers and contact information at ContactHelp.com
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