Forever 21 Customer Service

User Reviews, Ratings and Comments

Forever 21 customer service is ranked #826 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 23.22 out of a possible 200 based upon 65 ratings. This score rates Forever 21 customer service and customer support as Terrible.

NEGATIVE Comments

62 Negative Comments out of 65 Total Comments is 95.38%.

POSITIVE Comments

3 Positive Comments out of 65 Total Comments is 4.62%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Forever 21

    Customer Service Scoreboard

    • 23.22 Overall Rating
      (out of 200 possible)
    • 62 negative comments (95.38%)
    • 3 positive comments (4.62%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.3 Issue Resolution
    • 1.9 Reachability
    • 1.9 Cancellation
    • 2.2 Friendliness
    • 2.0 Product Knowledge

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Posted by Anonymous


While shopping at the park meadows store my grand daughter who is 8 while looking around the young girls area walked into an extended arm rack that had nothing hanging on the It hit her just above her eye. She immediately had a bump on her head. I talked to the manager (evening of 3/15). I assume you give very little training to your managers. Teaching common courtesy might be something you should look into. No I'm sorry no comment at all. We purchased a shirt and it will be the final time I shop at your store.

Posted by Anonymous


I had a terrible experience with Paige the Great Northern (north Olmsted ohio) store this afternoon. The store was not busy, however there were enough shoppers that with only one register open a line with 5 people in it took me 20 minutes to wait through. It had something in part to do with PAiges chatty conversation with a co-worker who asked her if she needed to open another register , but Paige told her she "had it under control" When I finally got to the counter I told her she probably should open another register...to which Paige turned instantly hostile and snotty. She didn't seem to like being told she might need help and I fact said very rudely to me "I will request help when I need it" I told her the line was too long for an empty store when another cashier had offered to help...and she again told me rudely " YOU CHOSE to wait in The line and I will decide when I need help"
I am 47 years old and I have never had a sales person treat me so rudely.
I then asked Paige for a manager to which she smiled and evil smile and said "that's me"
I hope something will be done about a store manager who treats customers like this. I will not continue to patron this store if I see Paige in the future.

Posted by Christie


Purchased 2 flip flops on a 2 for $6 deal in store. Had to exchange one due to wrong size. The cashier ( Who also said they were the manager ) said I owed 99 cents. I was exchanging for the exact same item just a smaller size! She said the computer was saying I owed 99 cents so I had to pay.I said no its a straight across even exchange I was keeping the other pair and still had bought the 2 pairs. After arguing with her for almost 5 minutes she finally said fine she would discount the 99 cents. Both my husband and I have been store managers and worked retail for 20+ years and this is unacceptable customer service. If the other pair had been more expensive and not a 2 for 6 deal I would have happily paid the extra but this was not the case. Will never shop at Forever 21 again.This was at the Woodburn Outlet store in Oregon.

Posted by Lorraine123


I made 2 purchases online as I have done before a few things didn't work out so I brought them back to a store in my area they won't give me my money back because it was payed with PayPal ...I m in a dispute now with my credit card acct. they are taking care of it but why did they take my order....I have done it a couple of times before now they say as of now we are not taking PayPal payments...I do not want a credit!

Posted by Anonymous


It's been 20 days now and there's no update on my refund.Worst experience ever!!! Could you just return my money back

Posted by Anonymous


My return id is 2507080. This parcel had been picked up around 10-11 days ago from me, but I haven't received any refund yet. Now it's showing not refunded. What should I do? I'm not able to contact the customer care as the call is always busy, nor any support is provided through email. This is FRAUD. Return my money.

Posted by FRUSTRATED BEYOND WORDS


I never received my package and I was told there is nothing they can do-it was sent to the wrong address and they will not call to have to re delivered to correct address. The absolute WORST customer service I have had!!!!!!! I was on hold for over 45 the first time and hung up on then the second time I was on hold for 30 min and hung up on then the 3rd time I was on hold for 25 min and hung up on. Then finally the 4th time the agent stayed on hold with me until I got supervisor and supervisor was THE WORST!! Just kept saying it and issue between me and FED EX and "my problem" per their policy. DO NOT ORDER FROM HERE !! I REPEAT DO NOT ORDER FROM HERE!

Posted by Tina


they shipped to wrong address and will do not do anything. I contacted Fed Ex and Fed Ex stated the shipper has to contact them but Forever 21 will not contact them so no shoes for wedding and no money back- UGH!!!!!!!! Bad business

Posted by AGRW


it's very disappointed to exchange the size, we can't try it on in the store and can't exchange the different size with the stupid policy. I will not buy the anything from this brand again

Posted by Anonymous


Debit transaction is as good as cash....why wouldn't I be able to receive cash back on a return ? Policy needs to be looked at AGAIN

Posted by Anonymous


Did Not Receive Any Shipping/return Information Nor Invoice. Leggings Are Too Thin And Show Underwear.

Posted by RA


Just return an item not happy with..
Paid cash for this.. in order to get the cash back must provide ID and phone number.. cashier say it's the refund policy..
If So where does it state on the refund policy of Forever 21 for cash back that ID required?
All other store does not required ID for cash refund.

Posted by Anonymous


I shop frequently at Forever 21, in store & online. Not anymore after I purchased multiple swimsuits online. Never stating they were final sale.
I was not sure of the sizes, since most clothing runs differently depending on the style & the material. I ordered 2 of the same. When I went back to the store with tags & security liners in place. I was told they were final sale & could not return them.
Lesson to self....do not shop in stores that cannot back up their own merchandise!

Posted by Midori


I bought 2 swinsuits at forever 21 website. It was my first and my last time. I took to the store to return, both with the protection liner, and all tags, and all receipts and they told me that swim wear are final sale. In any moment or even in the receipt show that. It is the worst shopping experience I ever had. It should at least have a screen pop up saying and explaining that it is a final sale. For me, it is just a way to get the customer's money and have no consideration or respect towards the customer. Horrible customer service

Posted by Screenname


I am TRYING to return a blouse I ordered that just isn't worth $35. I keep reading that I need to include a "return form" filled out with a code. Yet I cannot find this form anywhere. I could return to the store, but I simply don't have time. (Which is why I ordered online)
I have the invoice & the tags on it. Anyone know where to find this return form?

Posted by Anonymous


I have been on the phone with two of your representatives and both were rude, were not interested in getting me in contact with a manager. Also, they both hung up on me. Since the calls are recorded I am pretty sure you can trace them back and get proof of this. I do not appreciated the way I was treated and also the fact that no one would get me in contact with a manager or supervisor that could help me with my problem. They both were so focused on other issues that I did not have other than to listen and help me with exactly what I needed. This is unacceptable and definitely not good, great, but HORRIBLE customer service and very disappointing to me as I am a forever 21 customer. This experience makes me never want to order from you all again!!!!!!

This is the info that I had to email over to them. Absolute worst ever. Issue still has not been resolved!

Posted by Fernando98


I bought clothes online and the next day my order was canceled and they send me a email saying I was going to get full refund then I checked my account and says that I use debit and credit to buy the same stuff and I send and email and they say it should get authorized again in 24 hrs up to 7 days and then it says we are unable to authorized a canceled other once it's canceled so they just steal my money not once twice the price it was so instead of being 97 it cost my 194 wow great job Forever 21 not buying online again.

Posted by Anonymous


I made a purchase in the Tempe AZ store and attempted to return the cheap garbage 4 items a hair bun, a cheap bunny shaped hair brush, a compact mirror, a a horribly cheap fan shaped makeup brush. I attempted to return the items in the Chandler store and it was refused due to the tags being off and opened. You cant know a product's quality without trying it out. I have called forever21 November 21,25, and 29th was told a member of management would contact me in 24-48 hours about my refund and complaint and I did not receive a call.

Posted by Neveragain


Horrible! Clothing is cheap crap and when you try to return they threaten you with discarding your items by a certain date unless you pay for the postage back. I only missed the return by 7 DAYS! Wow. Just send it back so i can at least donate it. The worst nasty customer service ever in all my years. I work in an all girls high school and will be posting both emails from this disgusting company as well as sending it all to bbb and consumer affairs. If anything I hope at least stop 592 girls from shopping here. Will be posting copies on facebook as well. Hope it stops thousands by the time i am done.

Posted by Hairy123


Am I able to exchange rings Becuase I got the wrong ring size??

Posted by Ganiga


I was just trying to exchange my body suit that I havent try on. I purchased with 10% discount card that I have. They said becos I got 10% discout so they can't do the exchange for me. Wtf? I'm pissed I was just want to exchange not refund. You just lost another regular customer F FOREVER 21 Thailand CENTRAL WORLD. Btw staffs here mostly rude. Thumps down and I won't shop with you again.

Posted by Angryatforever


I returned items to Forever 21 today and not only was the, supposed manager, unbelievably rude in the handling of my returns, I about freaked when she gave me a store card instead of $88 in cash. Needless to say, I am pissed. Apparently all the years I have shopped there I have used my debit card so never knew that the company is stealing from us. Not cool. I'm fighting this, what crap!!!!!!!!

Posted by LG


NEVER buy anything from this company; either online or in their stores. They will not refund your money if the item doesn't fit or is not to your liking. I bought several gifts online for my daughter and she was unable to return them at a local store. They also only give you 28 days to return merchandise by mail. This does not work out if you are giving Christmas gifts for family or friends who live out of town. This company has very poor business practices and customer service. I will never shop there again. I had no idea...

Posted by Danielle


Be aware store does not give refunds even with a receipt- they will only give store credits.

Posted by Anonymous


This girl Michelle on the Customer Service Line, sucks! She told me that she cant help me with my issue regarding on the shipment because she doesn't have the capability to do so? Wtfff. what kind of customer service is that

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Posted by N/A


Whoever owns the forever 21 store in Jacksonville NC should really reward these employees for their customer service skills and for their helpfulness over and aboard to JoAnna Rodriquez a manager, Alyasia Evans, Ellen Wooden , Madeline Zepeda and ArtwuanJones. Employees in the Jacksonville NC store in the Jacksonville Mall.

Posted by elainerota1


Easy free return and refund to my debit VISA account on Two out of four items. This was my first experience ordering from Forever 21.

Posted by cat


Cat was very nice friendly help me pick out a whole outfit. Cat was wearing a nice outfit so I knew to go to her for advice because it look like she had good taste in clothes. Cat makes me want to come back.

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888-494-3837

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