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Fry's Customer Service

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Fry's customer service is ranked #257 out of the 628 companies that have a CustomerServiceScoreboard.com rating with an overall score of 40.07 out of a possible 200 based upon 46 ratings. This score rates Fry's customer service and customer support as Disappointing.

NEGATIVE Comments

41 Negative Comments out of 46 Total Comments is 89.13%.

POSITIVE Comments

5 Positive Comments out of 46 Total Comments is 10.87%.

Issue Resolution

Reachability

Cancellation

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Product Knowledge

Disappointing Overall Customer Service Rating
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    • Viewing Fry's customer service complaints
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  • the customer service on Anaheim Store
    Needs lots of improvement the technicians don"t Have courtesy,and they keep your computer to long and they always charge to much my last time they ask me to pay first
    3 Days Later I Have to Call to see if my computer was ready to My surprise it was not fixed after 3 Days I just paid them for Nothing The Manager Didn't Put Attention I have expend more than $250.00 Dollars for the same problem How ill get My Money Back I also I have pay for extended Warranty For Nothing

    Anonymous 4/29/13 9:35AM
  • Bought a 70 inch including wall mount and 2 year extended warrenty. Tv failed after six months. Sharp covered the service trip and fixing the tv...............However Maintainence personell cannot remove or reinstall wall mounted TV's................Cost 450.00 to have this done............ !!! WOW !!!

    Anonymous 4/17/13 12:03PM
  • they took my money after I returned the item with the receipt

    porlagracia 4/12/13 11:41PM
  • Avoid the SW Freeway location in Houston at all costs. I've placed 3 In-Store pickup orders since December and in each instance the items were not pulled from the shelves or the back and placed on hold for the cashier to retrieve for me. This despite receiving e-mails every time telling me they were ready for pickup. To make matters worse, the cashier ends up having to walk to the back of the store and look for the items and half the time they come back emptyhanded.

    Back in December, I was stuck at the register for nearly 2 hours(no, I'm not exaggerating) waiting for an order to be fulfilled. BTW, on that same day, another customer was stuck at the next register for 45 minutes due to a similar screwup. Yesterday I wasted 30 minutes and ended up leaving with nothing since no one could find the items anywhere in the store. Today I spoke over the phone with a manager who said he tracked down the items from the back and would hold them for me, but was at a loss to explain A)why I'm being sent e-mails telling me the items are ready for pickup when they're not, B)why none of his employees could find the items despite having a half hour to look for them, and C)why this keeps happening.

    The manager, Charles, claimed he was going to work on this problem, but I wouldn't hold my breath. And BTW, he made no attempt to accommodate me for the inconvenience of wasting 30 minutes yesterday due to his staff's incompetence. No offer to ship the items to my home. No gift card. Even getting him to hold the items beyond the normal 3-day window of an In-Store pickup order required my asking for it. It apparently never occurred to Charles that just maybe I wasn't going to have time to make it back to their store today or tomorrow.

    Adam_ME 4/9/13 8:30AM
  • I came in on Friday Apr 5 and was given an appointment for Sunday April 7. I drove 30 minutes from my house to find and that the manger didn't know how to work the appointment computer. They was rude and unprofessional. The man at the front door even laugh. Was at the duluth ga worse service . The manger Bailey was no help and the car installer santiargo did even look at computer or nothing and just came to me and said no you don't have a opp. Wasted my time and money.

    Anonymous 4/7/13 9:20AM
  • Trying to refill perscription most of the team was helpful except the hispanic gentleman at the front counter who seemed disinterested in anything to do with his job or assisting me! Upon learning I was a veteran he shrugged and said I wouldn't do that sh@&. This frys has lost my buisness and any other veteran that I can communicate this too! Be warned of this pharmacy and employee!

    Anonymous 4/5/13 1:10PM
  • Fry's Electrronics promised to fix my HP Pavillion laptop in 2 weeks. First it took them 2 weeks to order the part, 2 weeks to receive it and to find out that it was the wrong hinge. Then we played the same game again with the excuse that their HQ hs to get approval and that takes time. This time they supposedly got the right part. Installing it, they broke the screen. Now they had to order a new screen. Finally, after 8 weeks, they told me the laptop was ready. But it is still not completely fixed. The hinge is so stiff that the screen bends when I attempt to open it and adjust the angle. The hinge does not allow for the screen to adjust in a flat position as the original.

    Ken Parks 3/25/13 3:33PM
  • Will not purchase another item at Frys again. This is the result of an add posted in the San Jose Mercury News for a 2-TB WD MyPassport drive. It was advertised for $69.00 but were selling it for $99.00. They would not honor the add price because the manager said they made a mistake and the price was for a 1-TB drive instead of the 2-TB drive. This happened at the Fremont Frys. They have lost a customer!

    Anonymous 2/23/13 7:44PM
  • Frys's customer service is the worst i have ever had. They keep my money for 1.5 months. I called them to ask when would i receive the refund. They asked me wait and wait. I called and complained about the long time. They hung up the phone. What service was that?

    Frys' Customer 2/21/13 8:42AM
  • They deceptively sell used electronics for full price and advertised as new. Don't return phone calls.

    Rick 12/21/12 1:03PM
  • Called to find out why my online order was taking so long to fill and come to find out they had canceled it and never let me know about it.They also did the same thing to my sister and a friend. I will never never buy anything there again.

    Big O 11/26/12 5:45PM
  • Trying to get a receipt, for some reason no



    can do,, really just a big waste of time..



    please send me or direct me to someone that



    knows what to do..













    28-store #







    need receipt... Please !!!!

    phillip 11/20/12 11:18PM
  • Good prices... that's where the good rating ends. there is one store in our city of over 2 million... happens to be far away from me, but they don't care they make it very hard to deal with them in every aspect, and if unfortunate enough to have to bring something back, & you have planned to do something else within the next few hours... forget about it... you're gonna be parked there for a while. and when it comes to dealing with the inside salespeople... wow! why bother? Approximately 10% of their sales force knows a little bit about what they're doing, the rest appear to be absolute morons. So I tried something different. let's try frys.com (again good prices) but... mistake! The item they sent me was defective, & the return process takes HOURS, THEN DAYS. Then when I get the exchanged item, it's worse than the first one... Everything about every transaction makes me pause and say "REALLY?" I'm obviously a little more hardheaded than most since I went back for seconds, but never again. I would seriously recommend this store to no one other than my worst enemies.

    buckinaydano 10/25/12 8:25PM
  • been here twice n had the wost experience ever I bought a stereo & speakers n i made the mistake of thinking that I could return after 6 mo n get full store credit at least,,but I was wrong so i went n return n they keept $90 dollars from the refund & gave me the rest in a form of credit towards the store,,,,who in their right mind would want to spend again in there store after that,,,r u riding me ,,,I really have to put up w/that...

    frys 10/2/12 6:47PM
  • last year i got a new computter top of the line with there warranty 2 years one weeklatter hard drives goes out they fixed it no cost after having it aver 4 months hade it another 2 weeks the vido card goes out there i was again talking to there servics techs and 5 months latter i get it back 2 days latter the new mother board goes out they keep it for 3 months latter i pick it up hade it for about a week the mother board again goes out they call say its readdy i get there the case is broken keys are falling out sounds like a frw lose bols rattleing inside so they keep it to replace the case this hole time im using there lowner at no cost to me well ive tryed to get new computter they will not warranty it or give me money back to get one now .... i jest decide to keep there loaner computer witch i have hade good luck with turend all info to my lawyer in hope he can get this handled
    i would advise everyonbe not to buy anny computter frome there as i was standing in line and the same thing is happend to a few others
    BTW sorry for anny typ O,s

    Train1774 9/26/12 7:35AM
  • I am SO disappointed that I could not find out over the PHONE if we had bought a repair guarantee for our computer. Having to email to find out, and not even have the tech repair department be able to find out once we took the computer in, has been a huge waste of VALUABLE time, when we needed this computer fixed immediately because of a project due.

    Anonymous 9/12/12 4:34PM
  • I went to Frys to replace my computer motherboard. Eric (Parts Dept Mgr) recommends an Asus M5A97 for my Phenom 9650 CPU. I destroy my CPU because it doesn't fit. Eric says "Oh! I thought you said a 965!" He recomends I buy a compatible motherboard and wedge cut pieces of paperclips into the holes to replace the broken pins on the CPU! (Seriously?) I buy an AMD FX-4100 CPU. Opening the box at home I notice it appears previously opened (cut manufacturer seal), previously used (heat glue on CPU), and previously returned ('inspected' sticker on box, inside the shrink wrap). I try to use it and computer keeps locking up. I return CPU to store. I say it appears previously used and returned... they call Eric without commenting. I ask him about the 'inspected' sticker and he says "That means we tested it" (Notice how he dodged my question about it being a returned item). I tell him the CPU was running at 48C, and he says they all run that hot, and my memory is probably bad, as the CPU had tested as good. I tell him I bought the memory from Fry's the day before... he says nothing. I demand a CPU with manufacturer's seal... which takes them 10 minutes to find. New CPU works perfectly, and does NOT run that hot, proving first CPU was bad even though Eric said it 'passed inspection tests'. Summary: They recommended wrong motherboard, which then cost me $117 to replace a broken CPU. They then gave me a previously used (open box, used, and then returned) CPU when I had paid for a NEW CPU. (Is that even legal?) And I spent $30 in gas returning twice to store to correct their actions. Total cost to me because of bad service: $147.

    Anonymous 8/14/12 10:13AM
  • Dear Customer Service

    I'm writting to you in a formal complaint of thief in your company. I shopped at your Fry's Mercado store around 0900 amd I purchase a fruit.. but the clerk didn't asked me for my VIP card, or insert my phone number. I had my card on my key ring. After my purchase i had a discount on my fruit... as I walked away, I looked at my receipt and notice that there was 1047 points on the receipt... My point are less than 300 and I know that wasn't my card number used. She used her card to get points...I relies that Fry's have a lot of foodstamp users and they proberly don't care about points... but i pay cash money and saving to me is a hugh deal... even for gas. I did notify the manager and his assistance... He reward me for with a gift card.... But i was thinking about all the other people that was not offered the sale discount on their fry VIP card... Fry on 43rd ave McDowell Phx Arizona 850099...I'm here at work... and dont have my glasses on... But That happen Saturday morning July 21 or the 20th...Today is Sunday
    Many people isn't really liking fry's and I see why... asked an employee where the salt and they show you flour or send you to the other end of the store. I have purchase bad spoiled meat from your frys.... I am at now, at the point of shopping at Safeway. At least I am not getting ripped off or getting spoiled meat..I'm not happy shopping at frys...Service in going down just like the economy..I work at a local hospital, and I rather shop at safeway before going home, than to go to frys. I am not a Satisfied Customer at your store. Oh, I had to find the salt myself after asking 3 clerks later....NOT good.

    Anonymous 7/22/12 12:23AM
  • My experience with Frys in Mission Valley, CA. First off there were more sales people huddled around their computer center (for purchase) then there were customers. Second, no one asked if I needed assistance while I walked around their Big Flat Screen TVs. Finally I approached them (all of them since they stood together like lost sheep). The guy who did help me was pleasent and answered questions but didn't offer information, like the difference between LCD, Plasma, brands etc. I made a purchase. At this computer station for implimenting orders, I found the guy waiting on me seemed the most knowledgeable since the other's were asking him questions while he was trying to write up my order!! Very annoying. FRY'S - Train your people. some take longer than other's make sure they are trained well. Then fire 1/2 your staff and allow the one's that know what they're doing to make a decent commission while keeping their customer's satisfied!!
    In looking at the pro's and con's of Fry's -- Isn't it obvious you need to make changes?? Try having more women involved or at least one running the company.

    katmalue 7/10/12 10:43AM
  • I had the worst experience with Fry's customer service is horrible making payments and speaking with a rep is even worst they give you the wrong billing information and can't direct you to the proper department or people. I has over billed then I was under billed and then over billed again can you believe this. Check out Fry's wikipedia under criticism and really find out what this company is about you will be quite surpise.

    B.BBU 2/15/12 4:33PM
  • Went to Fry's in Fountain Valley, CA today looking for a simple 12v adapter. I had 2 and needed a 3rd. I took one of the 2 into the store so I could show someone exactly what I wanted. After asking about 5 different guys to just tell me the aisle I should go to, I was steered in the wrong direction and picked the wrong thing from the shelf. But I did show it to one of the guys who had been helping me and he assured me I found the right item. It was in a taped plane white box with a vague label so I couldn't open it to see what was inside. I paid for it, left the store and then later discovered it is not even close to what I needed. The customer service at Fry's stinks, always has stunk and always will. It's sad that they are one of the few suppliers of electronics with a wide variety of stuff. They must know it and don't care. Fry's, why don't you install some kiosks that lists your products and what aisle they are on? They would certainly help overcome your lazy sales clerks.

    Witty Cat 11/29/11 11:16PM
  • I purchased an HP laptop from Frys.com. It was not apparent until the confirmation email that it was a refurbished model. When the laptop arrived it would freeze up before finishing the initial setup. I took it into the local Frys store. They said because it was ordered online they couldn't help me. I called their "Customer Service" and explained. I was told that I needed to call HP first. So, I called HP and explained. They were surprised but took my information and gave me the case number. I called back to Frys.com and they now said they don't take returns from HP. Refurbished or new Frys.com does not take HP returns. They claim they have a 30 day money back guarentee. It is a lie! Now I wait (up to 5 days) before HP calls me back to resolve the issue. After hours on the phone with Frys.com waiting to speak with a manager (they never let me talk to a manager) I have decided to let as many people as possible know, NEVER BUY FROM FRYS.COM !

    anonymous 11/7/11 7:37PM
  • Fry's Electronics pulled classic retail bait & switch. They advertised a 32" Haier LCD TV for $229 and then when I went to the Anaheim store to purchase they said they only had another model for $339 and were out of stock on the one advertised even though the specs of the two TVs were identical. The advertised model was not available for shipping online or for pickup in any store. They knowingly advertised a product they didn't have to get people into the stores.

    rc 10/26/11 4:50AM
  • I took my toshiba 26 inch tv with dvd back to be serviced because since I've had my tv it played well except my dvd did not play all the dvd's I had from the time I bought it.The dvd's would get stuck in the machine or it would spit the dvd back out without playing. So today my tv just stopped playing for a while , it would not moved the picture even though I have cable; coupled with whats wrong with the dvd I took it in to the frys on 45 and west rd. The service guy that I spoke with said it would take 6 to 8 weeks to be fixed, I asked why so long he said they had to ship it out to be fixed. I then asked him if they had a loaner service he stated that because my tv was only 26" they could not loan me a tv. Then he wrote or typed up my service order and put my name in the box that said I declined the loaner service; which I clearly did not do. My wife called frys when I got home about this and the young lady said that because our tv was 26" that we did not qualify for the loaner service. Now my opinion is that first of all it should not take frys 6 to 8wks to fix my tv that is still under warranty and if it takes that long they should either give me another of the same tv or give me a loaner just for the inconvience of the whole ordeal.

    Anonymous 10/21/11 5:23PM
  • frys has it good and bad ppl... more bad than good, its a shame.

    no name 10/17/11 3:26PM
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  • Twice I have been to Fry's in Palo Alto with serious emergencies. Each time they helped me in the best way possible, applying highly technical expertise, as well as human concern for my plight.
    I can only say THANKS!

    Linda 1/28/13 2:27PM
  • Great quality products! Employees are friendly. Terry Niggs, an employee in the produce dept is A+. He keeps the produce dept looking great!

    TeriH 11/5/12 12:44PM
  • i'm usually as critical as the next guy but my experience on early Sunday morning Feb. 27th was very good. i was laptop shopping. the sales people couldn't have been more helpful and everyone in the store was friendly. of course it was early on a sunday so maybe that's the key

    jeff 2/27/11 9:51AM
  • I've bought several things from fry's and have always found their staff to be very knowledgeable and helpful. The prices are always nice and low and the employees seem to even enjoy helping you out. They really go the extra mile for their customers.

    TheK 11/10/10 9:03PM
  • I have bought many things from Fry's over the years, and have returned a number of those. Say what you want about Fry's, but their return process is painless and what it should be. They have even been able to get me a receipt for an item that I purchased years earlier (which I needed for a warranty issue).

    Taed 8/5/09 7:34PM


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408-487-4500
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877-688-7678
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  Company News  
How Fry's Gets an A- From the Better Business Bureau
There are a number of sites dedicated to outlandish tales of Fry's customer service, or the lack thereof. One site stopped updating in 2000, but added a note in 2004 to please stop sending in hundreds of emails, as the site owner just didn't have the ...
ZyXEL Security Products Now Available at Fry's Electronics
Also, ZyXEL products come with domestic tech support, ensuring Fry's small business customers will be able to reach someone live to troubleshoot or answer questions. "Fry's Electronics is acutely aware of its customers' needs and we're proud to partner ...
Fry's new project will merge offices
“The Drexel Central team has established its mission — to deliver superlative customer service that enhances the student experience and encourages students to achieve their educational goals — and identified core values including accountability ...