GMC Customer Service

Sharing this as a concerned party that your dealership(Cadillac of Fayetteville) needs to be contacted regarding some inappropriate employees behaviors that took place on 11/29/23 that current management hasn't or doesn't plan on addressing.

2017 GMC sierra 1500 i in need a transmission and GMC don't know when and where to get a transmission no answer from dealership the service manager unprofessional the truck has under 100,000 miles and now they are telling me it can be weeks, or months for a replacement so I'm still paying for the truck every month and not have it to drive I don't think GMC cares about their customer anymore sad to say but have no problem taking your money every month and no service to back it up

We held off on writing this review because we didn't want it to be colored by wild emotions. But we are both feeling so taken advantage of that I think it's time to share our experience.

After spending a long 12-hour day driving from New York to Ohio we noticed a problem with our GMC Sierra truck and knew that it was something that needed to be handled by a professional. With a quick google search we found Perrysburg Automall and called to see if we could get an appointment and he (John E.) said "come on in".

We pulled in on Wednesday at noon and crossed our fingers that it wouldn't be a big issue and we'd be on our way soon. A mechanic took a look and decided that it must have been bad DEF and suggested that we would need to have the DEF tank dropped and drained at a cost of $600. That was not the fix and on Thursday he said that we needed to replace a NOx sensor, at a cost of $700. That also did not solve the problem.

On Friday the service manager said that they had reached out to GM tech support and were waiting for feedback from them. I asked if their mechanics ever worked on Saturdays. He replied sometimes, but I found out that he did not come in that Saturday to work on our car. Until this point we were stranded in our travel trailer in the parking lot of the dealership when it occurred to us that most dealerships offer a loaner car when your vehicle is in for servicing, so we asked a
nd we were able to have a loaner car. So glad that we asked because it was not offered.

On Monday the dealership heard back from GM tech support who suggested that we would need to replace the diesel particulate filter at a cost of approximately $3000. They also mentioned that the part would be hard to find as their initial search revealed nothing. The service manager said he would be back in touch with us by Thursday, either way. On Wednesday my husband called to check in with John. No luck, and it may actually take two weeks to get the part. At this point we were waiting for an entire week.

When we got this bit of news, we decided to call customer service at GM. It doesn't make any sense to us that a car manufacturing company would not be able to help find a needed part to make a repair to one of their own vehicles. The customer service department was not able to help us find the part either. That evening we were telling the tale of our bad luck to the campground supervisor and she mentioned that there were great diesel mechanics in a nearby town called Findlay. The next day we called two different car dealers in the Findlay area asking for their help to find the needed part. One of them gave us the name of a dealer that was quite helpful and gave us the number for another dealer to try. We called this dealer and were very pleased to find that they had one in stock. We got all the details and planned to drive right there to pick it up. My husband called John back to tell him we found the part and we would go pick it up in our loaner truck, John responded by saying the dealership didn't like their loaner vehicles going on long trips, it was an hour each way! When I called John, he said he found the part! He did not, I found the part! It's not a game and we were both quite disheartened that John found it necessary to lie about the situation.

The part was in hand for the mechanic to get it all repaired and by 11:30 Friday morning it was complete. Unfortunately, the service manager was not working that day so we wouldn't see him, but he had our keys and paperwork so we had to wait for him to drop them off at the dealership. We were told to come in at 2:00. Amazing that even after waiting 10 days for our repair to be completed the service manager still needed to hold us up by making us wait. And why were the keys not at the dealership in the first place? The cashier asked when we paid our invoice if we would like to sign up for the GM Rewards program. We figured yes since we will need a new car sooner rather than later. Even though we took the time and gave all of our information, thought the acts of the cashier, we were never enrolled in the program.

John had told us that since those other repairs had been made and not been the actual issue that he would work with us on the price of the repairs in total. When we went to retrieve our car and pay the bill there was no such allowance. In addition, there was a $400 core charge added to the bill but not cancelled out with the expectation of returning the bad part. We only knew about this because we had found the part and that dealer had mentioned it to us.

To add insult to injury we left the dealership with a bolt stuck in one of the truck tires that needed to be removed and repaired. In addition, even though there was a car wash at the back of the dealership our car came back to us filthy dirty.

We have been speaking to a customer service representative named Troy who has been very friendly and understanding but unable to offer any type of good will. This has been one of the worst experiences of our lives!

Lemons! 100,000& + "normal maintenance" for 82,300 miles
If you're prepared to pay for known equipment failures, transmissions problems followed by engine cylinder rockers (all parts that are stocked at the local parts store! They know it's a problem!), and to be disrespected and just belittled by idiots on their customer service line hell yeah buy a GMC.

I am writing to express my deep dissatisfaction with the way GMC has handled the recent incident involving my 2021 Yukon XL. As a loyal customer and owner of multiple GMC vehicles, I am highly disappointed with the lack of empathy, ineffective solutions, and unprofessional behavior exhibited by the representatives at Rice Buick in Knoxville and the policy and procedures of GMC customer service issues.

On September 21, 2023, at around 9 am, my 2021 Yukon XL abruptly stopped functioning while I was driving, leaving me stranded in the middle of the road. This incident occurred despite the vehicle having only 23,800 miles on it. The fact that my vehicle suddenly died and couldn't be put into forced neutral due to its button-operated system created a hazardous and stressful situation for me.

When I contacted a dealer for assistance on how to safely move the vehicle out of the road, I was shocked and appalled by the proposed solution by Tim, the service tech at a dealer in Marietta, GA. The dealership suggested pouring Dawn dish detergent on the tires and dragging my 90K vehicle onto a flatbed tow truck. This suggestion was not only impractical but also disrespectful to the value and quality of my vehicle. As a customer, I expected a more professional and suitable solution to the problem.

After a painstaking wait of 36 hours, my vehicle was finally picked up and taken to Rice Buick in Knoxville. I was informed that the fuel pump was broken and that there was no estimated timeline for when it could be repaired due to the part being on backorder. Moreover, I was shocked to find out that I had to request a loaner vehicle as it was not offered to me initially. This lack of consideration for my inconvenience only added to my frustration.

Furthermore, the process of obtaining a loaner vehicle has been nothing short of a nightmare. When I called to confirm the arrangements, I was informed that I was only entitled to a loaner vehicle worth $38 per day, which I found to be completely inadequate. I expressed my dissatisfaction to Mark, the manager, who not only displayed a complete lack of customer service skills but was also confrontational and dismissive.

I escalated my concerns to your customer service department and spoke with Pam, who was delightful and willing to assist. However, the response time and lack of urgency in resolving this matter is concerning.

Despite Pam's assistance, I was dismayed to learn that opening a ticket for my complaint would potentially take up to 72 hours for a response from the manager, Mark. Considering that I am currently without a vehicle and have taken time off work to handle this situation, waiting for days to receive a resolution is simply unacceptable. We all know Mark said he was not willing to do anything more than the $38 a day so why are we wasting time?

To make matters worse, I later discovered that I was speaking to the Canadian representative instead of the appropriate department. It is extremely frustrating that this error was not clarified by Pam during our conversation. However, Diana, the representative I spoke with afterwards, was professional and understanding. She escalated my complaint to her supervisor, who, I was informed, would respond within 24-48 hours. Again, this timeline is simply unacceptable given the circumstances.

I want to emphasize that as a loyal GMC customer, I have taken the necessary precautions by purchasing various warranty packages to the tune of over $8,000, including the Prepaid Maintenance warranty, Total Loss Protection, Mechanical Failure Service Contract, Protection Membership Plan, and Paint and Defense Warranty. It is disheartening to be met with resistance when requesting a fair loaner vehicle, considering that my vehicle is still under warranty and the issue was not caused by any fault of my own.

I firmly believe that GMC has a responsibility to provide appropriate customer service and support during situations like mine, where a major component of my vehicle has failed and a necessary part is on backorder. I should not be burdened with the consequences of GMC's design flaw and the resulting inconvenience and financial strain.

Therefore, I urge GMC to take immediate action to rectify this situation. It is essential that I am provided with a comparable loaner vehicle without any additional cost, in accordance with the level of my vehicle and the warranty coverage I have invested in. This is a reasonable expectation, and it is the responsibility of GMC to fulfill their commitment to customer satisfaction.

Moreover, I strongly request that GMC reevaluate and improve their customer service procedures. The lack of communication, dismissive attitude, and excessive response times exhibited by Rice Buick in Knoxville and the ridiculous procedures by GMC, demonstrate a disregard for customer satisfaction and they do not uphold the high standards associated with the GMC brand. GMC must hold its dealerships accountable for providing exceptional service and resolving customer issues promptly and efficiently.

I trust that GMC will take swift action to address my concerns and provide a satisfactory resolution. As a loyal customer, I deserve prompt and appropriate assistance to rectify the unfortunate situation I have experienced. I sincerely hope that this incident will serve as an opportunity for GMC to review and enhance their customer service protocols, ensuring that no other customer has to endure the frustration and inconvenience that I have faced.

I kindly request a timely response to this complaint, addressing my concerns and providing a satisfactory resolution. I expect GMC to honor its commitment to customer satisfaction and take the necessary steps to rectify the issues I have outlined. Additionally, I anticipate a comprehensive review of the dealership's customer service practices to prevent similar incidents from occurring in the future.

I value the GMC brand and have been a loyal customer for years. I sincerely hope that GMC will restore my faith in its commitment to exceptional customer service. I look forward to a prompt resolution to this matter.

Thank you for your attention to this letter of complaint. As a concerned and dissatisfied customer, I am committed to pursuing resolution for the issues I have outlined. I will make use of available channels, such as sharing my experiences on social media platforms and filing complaints with relevant consumer advocacy organizations, to ensure that my concerns are heard. I trust that GMC will take decisive action to address my grievances and work towards a satisfactory resolution.

GMC NEEDS TO GET IT TOGETHER !!! I NEED A TRANSMISSION FOR MY TRUCK THAT HAS A WARRENTY!! My truck has been in the shop for over a month!!! We are told from everyone there isn't a transmission in the WHOLE UNITED STATES!! How is that even possible???? Oh not to mention there are not any parts manufactured to do a rebuild! GMC is a rip off!! I will NEVER purchase a GMC vehicle again!! I'm paying almost $700 a month for a vehicle we can't drive!!! Heres an idea get me a transmission off your assembly line!!! Yall can make vehicles but can't make the parts to replace them is bull!! If I can't get my truck fixed my lawyer will be happy to contact GMC!

I went in for high mileage services and oil pan gasket replacement. Upon arrival inquired if a veterans discount was offered. I was told that USAF doesn't count. Also I requested the oil pan gasket be replaced it was leaking. I not only was disrespected for my military service but I was charged for a oil diagnostic and 2 oil changes. The transmission filters weren't mentioned or replaced with the "transmission service" and they were stock, so my truck is a 2015, 8 years old on those filters should be addressed. After service I got in the truck and saw a broken switch in the armrest. They didn't even mention that they broke the switch. The total bill was over $3000 for gear oil and oil pan gasket. I questioned the billing and services. So its been 3 weeks and still no refund for double billing and the diagnostic charges. The gasket replacement itself was $1000, my truck is lifted 10 inches and no skid plate, literally 6 inches between it and the cross member. Btw, not a gasket replacement just sealed with goop. This place is a ripoff! I will be shopping for a new vehicle soon.

I've waited over 2 years for the refreshed sierra hd to be in production. It was pushed back multiple times due to the chip and other shortages. I finally got to order one in May. I waited for over 2 months for it to ship. Now it arrives damaged, and the dealer did an awful job touching it up instead of sending it to a body shop like told me. They won't budge on price, and say that another buyer won't care about the scratch and will pay msrp. Is it possible to reorder and move my build up ? Or do I have to wait 3-5 months again? I think you need to find more reputable shipping companies or allow me to pick up my truck myself.

I recently purchased a brand new 2023 GMC Sierra duramax diesel
it has only 4200 miles on it and it has been at the dealer service department 2 times due to errors with rear parking sensors and the biggest issue is the check engine light comes ON.
brought to dealer and they don't know what the issue is. according to the diagnosis from GMC APP is a emission problem but dealer states they cant figured out issue because is history codes when they run the diagnosis on it. this is so frustrating 62k+ truck and has issue service department cant figured out. GMC corporate hope you see this since non one is willing to help me with issue.

My 2021 Canyon AT4 has been in the dealership for the past 10 weeks waiting for part that doesn't have an ETA, because the vendors for GMC can't seem to produce enough. This is outrageous. I can't believe that GMC doesn't get punished for not living up customers expectations. I'm not sure if I ever buy another GMC.

The worst car brand in the world. DO NOT BUY. You will be very disappointed. I am out of whole car due to their negligence. They do not take accountability for their mishap even with a service bulletin to proof your claim.

I just got a recall for my 2016 GMC Acadia. The notice states that if my airbag is used metal shards may fly in my face and lead to injury or death. I called my local dealer who basically brushed it off as nothing but stated I can always call corporate. I spoke with a very nice rep who tried her best and submitted complaints on my behalf. I was then transferred to a woman named Jessica who told me repeatedly that my car is no longer under warranty, therefore they can't do anything for me. I stated that the letter said the parts to fix the vehicle are unavailable at this time and was repeatedly told "go to your gmc dealer so they can fix it." THE PART IS UNAVAILABLE AND UNABLE TO BE FIXED AT THIS TIME. I need a new vehicle hopefully with a credit. Can I be helped? I have a life I need to continue. Work, and driving my kids to daycare safely. I chose GMC for their safe vehicles.

I have a 2022 GMC Denali. Purchased brand new with 16 miles on it. A month and a half ago I went to started it and it was dead. It needed a new battery. After the battery was replaced all the lights on the dash came on, the service engine light came on and it was shaking. Took it to back to the dealership and was told that they recommend me not drive it. Ok. Put me in a loaner and you can keep this issue. No loaners. Waited almost a week before they got me a loaner. My truck stayed in the shop a week and a half. The loaner was basic by the way and it didn't even have remote start in this Texas heat. Final got my truck back and drove it for min 2 days and the service light came back on. I've been to the dealership 5 times since then. Still no loaners and they have to keep my truck to fix it. I have never in my life been told 1. I could pay for my own rental and GMC will reimburse me. Why would I do that on for a brand new truck that under warranty? I was told today that I could find a shop to take it to. Please explain to me why I would do this? If I wanted to go through all this headache and inconvenience then I would have purchased a preowned truck with no warranty. Mind you this is my second brand new GMC truck I've purchased and I got my parents one also. I'm tired of calling The dealership, GMC customer service, etc to get not resolve but I"m expected to drive an unsafe truck. I will not be purchasing another GMC. Your about to loose a loyal customer.

I have a 2022 GMC Denali. Purchased brand new with 16 miles on it. A month and a half ago I went to started it and it was dead. It needed a new battery. After the battery was replaced all the lights on the dash came on, the service engine light came on and it was shaking. Took it to back to the dealership and was told that they recommend me not drive it. Ok. Put me in a loaner and you can keep this issue. No loaners. Waited almost a week before they got me a loaner. My truck stayed in the shop a week and a half. The loaner was basic by the way and it didn't even have remote start in this Texas heat. Final got my truck back and drove it for min 2 days and the service light came back on. I've been to the dealership 5 times since then. Still no loaners and they have to keep my truck to fix it. I have never in my life been told 1. I could pay for my own rental and GMC will reimburse me. Why would I do that on for a brand new truck that under warranty? I was told today that I could find a shop to take it to. Please explain to me why I would do this? If I wanted to go through all this headache and inconvenience then I would have purchased a preowned truck with no warranty. Mind you this is my second brand new GMC truck I've purchased and I got my parents one also. I will not be purchasing another GMC. Your about to loose a loyal customer.

How irresponsible to have the tv ad where the driver and passenger clap their hands instead of having his hand in the wheel going over the bridge.

Very bad experience in national city gmc. Wouldn't work on my veichle he took off extended warranty. Never would go back again. Adviser was Fernando at the gmc dealership.
Not good customer service at all

I am not reviewing a vehicle I have bought. I have been interested in buying a Chevy trailblazer for two years. My excitement to finally order my red Chevy trailblazer, it was such an exciting day. I knew I had months of anticipation. Five months after ordering it, I was informed that GMC is not painting Chevy trailblazer is red, in fact, they are a Crimson color. The disappointment in hearing this brought me to tears. I have been looking at the picture of my red trailblazer for five months, I've been showing it to everyone that this is the car. I'm going to get, for five months, and now I am still waiting on my car to come in, but in the wrong color. How on earth can you advertise over and over, on your website, on TV ads! I just saw the Chevrolet commercial with four very red vehicles.!!!!
I really would like an answer to this

I had an appointment at 8:15 AM on Monday 4/24/23 @ Mills GM in Baxter, MN. The appointment was to replace tie rod ends, an all wheel alignment and to have the vehicle checked for an intermittent starting problem. I was not able to get my vehicle until Friday 4/28/23. Little or no communication unless I called them. They tried to replace the steering column and that was not anything that I requested, amongst other fixes to my vehicle. The service that Mills GM @Baxter, MN took entirely too long!! I will never go back there and would never recommend anyone to go there for anything.

The commercial of the Sierra is extremely annoying...
Really!?!...gradually letting go of the steering wheel, because of the ridiculous auto steer, and orchestrating a group patty-cake type event to 'We Will Rock You'?...please stop!

I'm already prepared for the backlash and I know it was my responsibility to have the vehicle inspected as I did!! However.... My 18 ur old daughter bought a 2012 Terrain from a dealer as a "certified used car" at a reputable Chevy/GMC dealer and in 2.5 yrs and has severe rust to the frame on the rear drivers side causing
The trailing arm to fall off. Yes it's a 10 yr old vehicle and it was purchased As-Is but her year and a half saving for this car and no one ever mentioned rust damage during inspection nor regular maintenance. I know this didn't happen in two years and there are so many rust i issues on these early years. Anyone else having this issue? Everyone I've talked to thinks it should be a recall. Where do I go from here??? Junkyard is my only choice so far. Please help!! Ughhhh

It has been 86 days since my GMC was dropped off at Jim Cook for repair.

Very unhappy with GMC. Bought a 2022 Terrain in May of 2022. On Christmas Eve the battery died. Everything is closed. I wasn't able to get into the dealership for over a week so my father replaced the battery so I could get to work. Being that the car was brand new, the auto part store only had one type of battery and it was the most expensive. When I finally was able to get my car into the dealership. They tested the battery and said it was a bad battery and gave me the information to call GMC along with a warranty number to provide and mentioned I would get a gift card for the cost of the battery. When I called GMC, they said this is considered maintenance and will not cover the battery. I asked to speak to a supervisor and they said all they could do is have the dealership call them and they could possibly give me a replacement battery to have as a spare for when I would need it. I've owned over 6 cars in my life and never replaced a battery that often to need a spare. I will never purchase a GMC again. I should not have a brand new car with payments and have to put money into the car.

I can not believe the horrible customer service I received today from GMC customer service in Toronto. I purchased a 2021 Buick Encore GX and at the beginning of Feb my engine light came on in my vehicle. I took it to the Dealership I purchased my vehicle in Calgary and explained to them my issue. I was told that there is an issue with my Emission system and the part is on back order and there was no date for when it would be available and they would get back to me soon. With this issue I am not able to use my car starter and it is -20 and higher here in Calgary. I asked the dealership if there was a vehicle I could use until this was fixed and they said unfortunately with all the snow storms they had none. I asked for some sort of compensation as I have full warranty and my vehicle is not functioning properly. I bought this vehicle because it had the perks that I wanted.
I received a call from their Customer service in Toronto and was told there was nothing they would do for me as my vehicle is still working. The man on the phone was so rude. I said to him that is not good service and I do not understand why when I have full warranty there was nothing they would do for me. It will be almost 2months before my car is fixed and this is the worst customer service I have experienced with a dealership.
The customer service at the dealership in Calgary has been very good.
Something needs to done with the awful service the in Toronto

The worst experience with Fresno Buick GMC. I bought a brand new Yukon sle 2023 only for the speakers not to work. Since having the vehicle for 1 month, the car has been in the dealership longer than on my property. When we brought the vehicle home, GMC stated that they detailed the car. When I inspected the vehicle it was not detailed. There was chipped paint on the back board in which we had to take in for repair free of charge, because we made them repair it. The workers simply tried to bluff it out and call it a day but it was clear that the paint had been chipped. So within the first week of owning the car, we had to bring it in for service and it took 3 days to repair it. They never called to update us to let us know that the car was fixed, we had to call for an update and they eventually said the car was ready to be taken home.

While we brought it home that same week the speakers stopped working completely. There was no sound coming out at all. We took the vehicle on our first road trip in silence for up to 4 hours. The radio continued to go in and out throughout the week. I finally called gmc and complained about the speakers. So we had to bring it in once again to get serviced.

When we brought it in for service to get the speakers repaired, they told us that the software just needed an update and that would fix the problem. So they updated the software program and we got to take the vehicle home within the next day.

2 days later while driving the car, the speakers stopped working again and we had to bring the car in for service yet again for the same problem. Mind you all of this was within 1 month of having the vehicle. So the car was brought in and we were not promised a loaner, I demanded a loaner vehicle bc I have kids and both my husband and I work full time. So we got a loaner, the car was in the shop for 1 whole week and no courtesy phone call was ever made to let us know the status of our brand new vehicle. 9 days later, I took the initiative to call the dealership (Fresno Buick gmc), and asked for an update. I spoke with the manager and indeed there was a problem with the electrical wiring witinh the radio. They had to order a new one and stated that it was back ordered and there was no eta. They want us to return the loaner and take our defective brand new Yukon back in the meantime while we wait for the parts. Who knows how long this is going to take. We spent 80k on this car only for it to be broken within weeks. So here we are waiting for the part to come in so they can repair the problem. I'm sure this will be the first of many problems with the vehicle. I am currently in the process of starting the buy back process. It is ridiculous with how much money was spent for a brand new vehicle, only for it to be defective.

So my Advice to GM motors, please stop selling defective cars to your buyers. My advice to all the car buyers, stay away from GMC, save yourself some time and a headache and look elsewhere. I will never be purchasing a GMC vehicle

I called G.M. about Thomas Chevrolet in Bedford,PA who sold me a 2022 equinox on 2-16-23. We agreed to complete the paper work 2-19-23,but they refused due to an open recall.They strung me along for a week without a vehicle. When l asked for a loaner car they terminated the deal.
I called G.M.customer service 2-23-23 and was told the situation would be reviewed.I have had no response and still have no vehicle!

Great service again by Michael, truck is running great Thanks

I recently purchased a 2003 GMC Envoy. At this point I'm happy with it. The original reason for this msg is to comment on the new tailgate commercial, & tailgate. I like both.

Dear GMC, I was in a car accident this morning with my 2103 GMC Acadia. All of the airbags deployed except the steering wheel. I was hit on the passenger side of my car, but I do believe my car saved my life today. All people present including the police said I have a great car and the damage to my car compared to the Chrysler Van was minimal( but my Acadia did have to be towed) This is my third Acadia and if this one is totaled i will indeed get another one. I got the car because i wanted a safe vehicle and if you ever needed anyone to be a advertisement for GMC Acadia I can say today that my Acadia saved my life in this car crash. Thank-you GMC

I'm very impressed with the gmc
Canyon, and colarado. I bet in blows
Chrysler and Ford away for sales fall 2014.
Way to go gmc.

I have a 2013 GMC Terrain Denali which is great. There is one question and that is in Collision alert there are circumstances where the red light flashes and the audible alarm sounds AND either the brakes are applied for an instant or the transmission is down geared.
usually when following in the left lane and the car in front goes into the left turn lane and stops.
I have asked the dealer service men and it is not suppose to happen. Help!!!!

Just to let you know, I am very happy with my 1994 GMC K1500-5.7 engine. I bought this truck with 64,000 miles on it in 2003. So far I have put one water pump, 2 radiators, 2 starters, i alternator and last week, with 213,000 miles it needed a fuel pump. The motor itself, transmission, rear end, wheel bearings, 4 wheel drive and rear brakes are still original. WELL BUILT TRUCK----THANK YOU

GORDON OSTROWSKI

PO BOX 1988

Both inside front plastic door handles have broken off. I have called customer service and they have told me multiple times that they would get back to me. They have not followed up on those promises.

I have had nothing but positive experiences w GMC and there support. They have great follow up and I will continue to buy GM

Unlike most of the people on this site, I actually had a good experience with corporate GM, but not the dealership. I purchased a 2011 Chevy Malibu that appeared to have all the features I wanted. Come to find out, this car just had the buttons for them but not the actual features (although they were listed on the sticker inside the car). When the dealership knew I was upset, they really didn't care and only tried to half solve the issue (mind you 2 weeks later and only after threatening them with disputing the car loan). Corporate GM did their part in keeping in contact with me via phone and email. I had to even be forwarded to a level above their customer service because the dealership was not returning calls and leaving ME bully type voicemails because they were upset I contacted corporate (as if I cared they were upset!). Luckily, the rep was able to contact the dealership and my issue was resolved to my satisfaction. If corporate wasn't involved, I wouldn't have had the happy ending I have now. Corporate even threw in a 2 year service plan for my trouble. If it wasn't for corporate standing by my side, I would never have bought a Chevy again and would have gotten rid of this one asap.
The only negative really with the reps is that you can't just call them up and they will answer, you usually have to leave a voicemail. But they do tend to call you back in a reasonable amount of time. If you email, you can count on them not getting it until late so if it's important, leave a voicemail or call the general line and a different rep can check the updates and let you know what is going on.

We are from Matlock, Manitoba, Canada and were on our way to the Hay Day Grass Drags in North Branch, Minn on Sept 7 & 8th. On our way to our hotel in Lino Lakes, Minn we had trouble with our 2009 GMC Sierrra truck with the wheel bearings overheating and starting to leak oil on the front passenger side. We managed to make it to our hotel in Lino Lakes, Minn. When we got there we asked the front personnel at the Hampton Inn Hotel if there was a GM dealer in the area. The fellow there said that his father dealt with Wilcox Chevrolet in Forest Lake, Minn and said that they were very good. We phoned them and spoke to a fellow by the name of Scott and he said that he could get us in on Saturday morning. He recommended Dan's Towing to pick up the truck for safety reasons. Dan's Towing came with a flatbed and loaded the truck and took it to Wilcox. The next morning we took a taxi to Forest Lake and met with Tom Hayes. He was just excellent and eased our minds. He got us in just after 8:00 am. The mechanic was great and had us on the road within an hour and even washed the truck. We asked how much the cost was and it was covered under warranty - even the tow truck. We were totally surprised. Wow - what customer service. These two fellows deserve a pat on the back for their great service and helping a visitor out in a time of need. Because of them our little holiday was not spoiled. It’s nice to know that there are still some great people around to help you out. A Big Thank You to Wilcox & their staff.

A big Thankyou to customer service rep Dan for his lead to resolve my 2005 H2 Sut Hummer air suspenion ordeal. Kuddos to Rick Wheeler(service director)and Brian (the technician) at WestPoint GMC who fixed my problem without that high price from the Beck and Masten GMC dealer that I purchased the vechicle from, quoted me. That truck had suspenion issues at the time of purchase and they passed it off on me. Put that Beck and Masten dealer on the WALL OF SHAME!!!!
Willie Allen - Katy, Texas

This is a follow up to my previous comments concerning the 2012 GMC Sierra with two paint colors. After much consternation and tempers flairing the Dealership/GMC is replacing my vehicle. Too bad that it took so much time and effort. They could have had a very happy customer by resolving this quickly. Now, I am only satisfied. However, they did do what was right and I got to give credit where it is due. The Dealership is the one that eventually stepped up and did the right thing. So I wanted to pass along the news.

Great customer service from Vermillion GMC in Tilton (Danville) Illinois. Service rep Bobbi stayed over and worked hard to get our vehicle checked for quick problem check, and then arranged for a rental vehicle so we could get to our evening destination. Also Svc Manager Donnie Powell went to buy gas to check the fuel sensor which was in a recent GMC service alert. Would recommend this as a customer oriented dealership. Al White

Lets think about some things shall we?

Each dealership where you get your service done IS NOT OWNED BY GENERAL MOTORS. The dealer is owned by person or family, and has the license to sell GM branded vehicles. There are a lot of terrible dealers, for GM, Ford, Chrysler, Toyota, Honda, BMW, Benz, Nissan. They all have dealerships that are terrible when it comes to customer service. But this is not on the shoulder of the Product or Company, this is on the shoulder of the dealership. Holy moly.

I have a GMC, and I love it. Hands down the best vehicle I have ever owned. Been plowing six winters with it, and not a problem other than stuff that falls under normal maintenance.