GameFly Customer Service Complaints - page 2

GAMEFLY equals USELESS and CLUELESS! 6 years and they get worse every year. I wish a Co. would pop up and destroy them at a lower price while showing them how to do it with happy customers. HIGH PRICES / LOW SERVICE!

They used to have some people that (with some careful coaxing) would fix the issues they cause with SLOW SHIPPING and NOT SHIPPING a damn game or other things they screwed up.

I swear CHAT is based out of India now. You can't get them on the phone like years ago. Their brainless drones that you are forced to talk to are best at copying and pasting in canned useless responses like (I'm sorry for your experience, we do apologize for the inconvenience. Is there anything else we can NOT help you with?) That's their favorite one. They do nothing!

FRUSTRATING CLOWNS! A monkey could do their job. DISGUSTED WITH TERRIBLE SERVICE AND LACK OF CS HELP. INCOMPETENT AND WORTHLESS IS AN UNDERSTANTMENT! BURN IN HELL YOU CROOKS!

On June 9, 2014, I to take advantage of a sale that they had going on. My address and not yet been updated for my credit card billing address as I moved a year previously. When I tried to update my address, the system refused to allow it. Multiple attempts at trying to correct the address for their system put my credit card on a 24-hour hold and I could no longer take advantage of the sale. I emailed the company 3 times and the only response I got back was that the rationale for their turning them my credit card was because of the wrong address and multiple attempts. It was a stupid answer is all I was time to do was correct the address. Now almost 2 months later still attempting to correct the address they have on file, the system will not allow you to change the address of an existing credit card they have on file. They claim to have high security measures, however will not allow the customer to correct their own information. Despite attempts at calling and emailing, they will not respond and I have been a customer for several years buying many downloads and rentals from them.

the only 'help' I got was telling me to restart my PC and router.

anyone else get the error "IdentityError

The download byte size did not match the manifest byte size. " ?

I just purchased a game off the digital section. I've purchased many before and have not had a problem. Now when I try to get my key it does not let me and just says I have to contact Customer Support, I've been charged yet I can't play what I own.. disappointing.

This is so frustrating I've been calling for days either I've been on hold for hours or now your automated thing keeps saying the short message and hanging up.. your website has messed up my information I need it fixed.. Its saying my billing information doesn't match my card information and I know it does and It matched also on everything else.

my first experience was horrible you charged me when I was told on the offer it was a 30 day free trial put my money back on my debt card of 49,95

Ever since GameFly bought Direct2Drive, the $15 I spent on Dynasty Warriors 4 Hyper has been essentially stolen from me. I paid for it and downloaded it on a previous computer. I have had a new one for a while now but I cannot download it. All I get is a message saying "We're in the process of making this game available to download. Please check back soon." in regards to my purchase. I have tried to reach support about making the game available sooner, but I have gotten no response most of the time, and when I do get a response, it tells me nothing more than what they've already told me. They have been in the process of making Dynasty Warriors 4 Hyper available to download for ALMOST THREE YEARS. Direct2Drive was great, but GameFly ruined everything by making mysself and tons of other customers lose games because they felt they should be taken down for some reason. I'm never getting my game back, and there's no way to get my money back either. I guess GameFly will never have any more of my money.

Hey my name is William. So I sent you a game back like about 8 days ago and it don't even say you have recived it. Or anything and it's been going great I send it bak two three days top you send me a new one however that is not how this time was and I honestly need to know if you have it and plan on sending me a new game any time soon.. Cause I'm kinda getting annouyed with the fact. That's it's never tooken this long to get a damn game. It's always been like I said one two three days tops till you atleast recive. It. And then send me a new one and I haven had a update at all saying. That you have recived it. Or anything please let me know. ASAP! Thank you.

My account is being charged when it has been cancelled for some time. I have not yet received a refund and have called about this already,

I cancelled my gamefly account after 6 days of use(shipping response / turnaround was too slow) under the mistaken pretense that A) I would receive a partial refund for the loss of 24 days of service or that B) I would be able to continue my paid for service until the 30th day. Unfortunately neither was the case. I contacted their customer support to request a reinstatement of my account and got the following response: "Thank you for contacting GameFly. Please note that all cancellations are effective immediately and GameFly does not offer prorated refunds." So not only did I make a mistake but they basically stole money from me at the same time. This was an extremely rude response considering I only received 2 games during the 6 days of service and 1 of the games I ended up purchasing! I will never rent games from them again and please take warning when dealing with this company. Their customers are obviously not important.

Hey I don't understand why there isn't one person I can call to figure out where my game is . its been 8 days and still there's no update saying it was sent out I need to know by tomorrow. If not I'm pretty sure I'm going to cancel my membership

I recently canceled my account while still having a game out. Got an email from you guys telling me to just return my game within 7 days for a refund of 1 month. I sent it in the next day, got my refund. Then 2 days later I was charged for another month of your service and shipped another game. I've checked your website I'm still not a member so fix this garbage I will just deactivate my card if I get charged again.

I purchased a download on GameFly on Sunday. Also ordered some stuff from Amazon. The Amazon package arrived Tuesday morning, but I still don't have access to the download on Wednesday afternoon. The support ticket prompted an automated reply (after well more than 24 hours) with links to some random faq articles. So much for their claim that "a Technical Support Specialist will respond personally to your inquiry in 24 hours or less."

Everywhere else, this is an automated process. I purchase a download, the moment I hit the "checkout" button, I have access to the game. I cannot understand why this simply doesn't work on GameFly.

I'm frustrated with the order/download process and equally frustrated with their support (which apparently consists only of the 'Ryan' chat bot who doesn't help, and automated mail replies that don't help, either). Guess I won't order there again.

I purchased a game(or tried to), from Gamefly Digital. They have charged $1.00 to my debit card several times, yet have not gone ahead with the actual transaction. I am beginning to worry that I got jipped now. They do not respond to any emails, and calling them on the phone is an insulting timesink.

Canceled my trial before time and sent in the last game I had out to the mail and still got charged for it Thanks gamefly

i have been told that something is wrong with my account but i don't know what same to be the problem pulse i don't get the games that in my game Q

My activation for gamefly is failing due to a "Connection problem". I have tried to do it manually but they decided they wouldn't send me the unlock key that I needed when they sent me my email even after I gave them all the required information. I'm very frustrated.

Please help me, by shipping the games I purchased online at Gamefly website ,for my Grandson's Wii console . The games were,Bully Scholarship Edition, Harry Potter. 5-7 And Lego Pirates of the Carribean, I thought I was purchasing these games for a Wii console, and was waiting for respondence to be shipped to me .Can you change that order to those same games to be shipped to me? Please contact me at

my name is Robert d. still and I need to know where my games that I've ordered and prayed for.

I was about to signup for gamefly but after reading all the reviews I'm glad I didn't. How does a company with this many bad reviews stay in business.

Gamefly Still Try To Cahrge Me After Complaint Of Service At Start Of Accoutn. First Complaint Is To Charge Me Where Is Suppose To Be 1 Month Free And Than I Cannot Get Any Pc Games I Wanted.

I put my credit card info in and registered, they immediately suspended my account saying there's a problem with my account and charged me 15.95 for my first free month, I cant get in contact with anyone on the phone or online I believe this is a scam and will get my money back threw my bank.

I recently "purchased" Civilization 5: Gold Edition from GameFly. I never agreed to the purchase at the end, didn't confirm it.
I got an e-mail saying it was pending, and figured all was well because I never completed the PayPal purchase.
The next day, to my surprise, it had gone through. I e-mailed their customer service about getting a refund, and they informed be they "confirmed the purchase with my mother."
I haven't lived with my mother in a year.
They took a few days to get back to me, too.

I downloaded a game from their site and was not given a serial number so I am unable to play. The only contact they provide on their site is an email. Terrible customer support. And to the 'official response' team . . . let me save you some typing and copy paste the following for you:



We are happy to provide a resolution. Please e-mail and mention your post. Please include your contact information. We look forward to assisting you directly.

I cancelled 3 month ago and game fly is still taking money off my card and when I was getting game they were messed up and coulding play. Them I miss blockbuster I will get my money back