Garmin Customer Service

User Reviews, Ratings and Comments

Garmin customer service is ranked #292 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 40.68 out of a possible 200 based upon 589 ratings. This score rates Garmin customer service and customer support as Disappointing.

NEGATIVE Comments

532 Negative Comments out of 589 Total Comments is 90.32%.

POSITIVE Comments

57 Positive Comments out of 589 Total Comments is 9.68%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Garmin

    Customer Service Scoreboard

    • 40.68 Overall Rating
      (out of 200 possible)
    • 532 negative comments (90.32%)
    • 57 positive comments (9.68%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.2 Issue Resolution
    • 2.8 Reachability
    • 2.5 Cancellation
    • 4.4 Friendliness
    • 3.6 Product Knowledge

Add your review!

Posted by Truck


I am a cdl driver and I use my dezl 800 otr for my navigation tool and two old went bad garmin can't take care of there customers that's to bad I thought they were good

Posted by Anonymous


I bought a Garmin watch in June 2023. One of the fuction of the watch is defective. I contacted their customer service. After more than 2 month, the problem is still present. They sent me another watch, in exchange. A' Certified' watch, but it has the same problem. It sounds like they just want me to give and keep my defective product.

Posted by Hoff


Called about my force trolling motor have an issue with 36v after switching to lithium batteries my replacement went above and beyond we did multiple updates etc spent an hour and 36 minutes trying to fix the issue in the end they are sending me a replacement trolling motor shaft and assembly best customer service I have ever had

Posted by msbav8r


If you like getting disconnected or ignored once the CSR's reach the end of their flow chart withut offering any solution, then Garmin support is for you.

Posted by Cynthia


Horrible support service. I have an Inreach Mini II. The elevation gain it shows is off by about 40%. My friend has a Garmin device that registers correctly on her device. I have spent a good 6 months trying to resolve this which took a lot of effort in providing them the information they want. The latest response is an article saying +-10% is ok and to contact them if my discrepincy is more. AWFUL.

Posted by Paul


I tried to get some customer service on garmin.
The problem is none of their service Representatives speak English.

Posted by Lost


I live in New Zealand and Over two years I planned a hike to the Canadian Rockies. I wanted a robust reliable GPS for the hikes I planned to do. So a month before I left NZ I went and bought a new Rino 750 for $1,100. After arriving in the Rockies I hiked about 45km in roughly 3 days, added a number of waypoints for key places I visited and saved them each day, some of the waypoints were needed to back track to get out of the areas I hiked into. Well on day 4 I turned on my Rino 750 only to final it apparently has reset itself all my data and waypoints are wiped, despite having saved them at the end of each day, when I touch "Add Waypoint" I get a "database error" message, and the device will not turn off when the power button is pressed. It will also not load any of the maps I had been using and spent $400 purchasing for the trip. I've removed the data card and maps and tried to restart the device with out any success. To say I'm disappointed is an understatement. I'm now stuck in Canada with a useless device with 4 days before a leave to start a 3 week Alaska trip that I was depending on the Rino for. The product is so incredibly unreliable and my advice to anyone considering purchasing one is don't, they are garbage.

Posted by Anonymous


Terrible customer support.

Posted by Anonymous


My 5 year old chart plotter wasn't connecting to satellites. They admitted they had a defective manufacturing run, but explained that they didn't notify all registered customers of that run because "not every one had problems." Notification of my possible problems would have saved me hours of research and loss of use of my boat. I had to be extremely persistent to be able to pay a reasonable amount for a reconditioned replacement. Shipping instructions were repeatedly incomplete, inaccurate and inconsistent. After many phone calls I received all the promised items, but the last shipment of a book-sized mounting bracket and knobs came in an enormous, double layered shipping box large enough for a bed pillow. Not a sustainable practice from a company that encourages the publics to enjoy the outdoors!

Posted by Erik


Won't stand behind their software. Downloaded European maps for my Zumo XT, they didn't work, and if in a rare circumstance it found an address, it would get stuck at 99% routed. I asked about getting my money back for the software, and they told me they couldn't. They don't stand behind their product, that's the worst kind of company. Sell you defective garbage then run away from it.

Posted by Rob


Got a Forerunner 35 for Fathers Day; Could not download the Owners Manual from Garmins website; it just blinked on and off White; after 3 times got it on and eventually got the Cell Phone App set up was difficult; would get stuck I sent 3 customer service requests; no answers; After dumping the app and reloading things started to work but complicated and also after 2 workouts the Measurements of miles steps biked & treadmill were not correct by a long ways; Then it said outdoor gps set up but indoor not; I went thru owners manual and the App No instructions on Setting up inside GPS: The Garmin website guides and software are complicated and the watch just isn't simple to use 4 buttons navigation back and forth gets stuck;
Sending it back; No more Garmin for me; Maybe they riding bikes and coming into work late instead of spending time on Customer Experience; Focus on Customer!

Posted by Kgomotso


The Southern Africa branch in Rosebank they are unprofessional and pathetic. They took my device its 10days today. I HAVE NEVER HEARD nor rececive correspondence from anyone at Garmin. When you call them the receprionist puts you on hold for a very long time or just ignore your call because she could see your number

Posted by Robert


It's not the first time I have issues with Garmin products, But it's the most expensive I've owned. The gps garmin bmw navigator IV is useless and is not recognized by garmin express to make new updates. Garmin's customer service located on the other side of the world is simply helpless. After 15 days and over 20 emails they closed the case leaving me with expensive, broken GPS. Over all terrible products and helpless customer service.

Posted by bimer


It's not the first time I have issues with Garmin products, But it's the most expensive I've owned. The gps garmin bmw navigator IV is useless and is not recognized by garmin express to make new updates. Garmin's customer service located on the other side of the world is simply helpless. After 15 days and over 20 emails they closed the case leaving me with expensive, broken GPS.

Posted by John1955


Garmin customer care is non-existent, in my honest opinion.

After 9 months of trouble free use, the vivosmart 5 unit popped out of the strap unnoticed and was lost. This was the second time this had happened; the first, some six weeks beforehand, I found it in my car.

After some 5k hours of wear, the strap was not fit for purpose, in my experience. Garmin offered a 30% reduction on a new watch, but absolutely refused to adhere to the 24-month warranty in the EU and replace it. The strap should hold the watch in place.

I have bought Fitbit's previously and suffered a number of technical failings with them, and getting a replacement was never a problem. The difference between the way the two companies care about their customers and their brand, couldn't be much wider, in my experience.

Avoid Garmin. They just don't care about their customers.

Posted by PETE


I tried to register my device. Not on the website in my docs, not on the website I found online because both of them didn't work. I did find a website that prompted me to create an account, then download an app which would complete the registration. WTH !! And then that app locked up while trying to install. Are these people brain damaged?

Posted by J


Terrible customer service. Rude and robotic.

Posted by GLY


Too bad and take more than a month for a proper response.

Posted by Anonymous


my in-reach experence was bad
problems with service plans
think twice befor using garmin

Posted by Anonymous


I have a 645 gps watch. My first one broke pretty early and just started to come rate non-stop until battery ran out. If charged it would again start vibrating indefinitely. This happened when I was overseas on military orders leaving me without an exercise watch for quite a while. Garmin did eventually send me a refurbished replacement, but the heart rate monitor is absolutely useless. I can track my heart rate while using elliptical or stationary bike and track my max heart rate at ~170, however the garmin shows less than 90. Overall disappointed in this watch that I bought new several years ago and don't believe I will replace with Garmin watch.

Posted by GAF


We own two Garmin dog collars, sold to us by our canine training center. Our older model has worked perfectly for 2 years. Our newer one -- Delta SE -- was defective. It took Garmin's phone support 30 minutes to verify that indeed our model (which wasn't showing up in their system) was listed. Once found, it took another 30 minutes for tech support to verify that the unit was defective. It took another 10 minutes for the CS agent to explain the multiple email system that I would have to complete to process this exchange. The problem is this -- I have to return a one-week old defective model before I can receive a replacement. My dog can't continue the training I've already paid for without a collar. Since we are in an area where the nearest UPS delivery is an hour away, we couldn't expedite shipping. Our only option was to pay for a new unit and return the defective model at our earliest convenience. So, Garmin gets paid twice. We won't get a refund until Garmin processes the return, even though they verified that the unit was defective based on trouble shooting over the phone. This doesn't sound very customer-friendly to me. How about admitting that the product was a lemon and send out a new one asap.

Posted by Rvrlee


Online purchase of South America Cities map is so incomplete it is useless.
My old Nuvi 500 was very useful in travels to Costa Rica the new Drivesmart 65 is junk

Posted by Mule


Bought a Garmin 610t because of Birdseye imagery. One year after I bought it they discontinue. They tell me if I want I can buy a new unit with their topo maps on it. Really, sounds like a gimic to keep you buying new units. Well Garmin you've lost a customer.

Posted by Jason


I ordered several (4) watches from Garmin on Black Friday and another yesterday (12/8/22). I got an email that yesterday's was shipped but nothing on the previous orders so I went on the website to see tracking info. The system couldn't find my orders so I called. The rep told me they were on back order and wouldn't ship out until mid January. Nowhere on the website when I ordered told me that and no emails to let me know either. When I complained, the guy got defensive and rude. Last time I order anything from Garbig... I mean Garmin.

Posted by Anonymous


Congratulations. my support person could not tell me what I needed to get started. HE SIMPLY HUNG UP. Great support Garmin.
Two Garmin GPS 8612

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Posted by Marleen


Had a really good experience with their service. My watch broke outside of the warranty and they never even mentioned it, just helped me. The reply was super quick, and even now when UPS lost my watch to return (my god UPS costumer service is the absolute opposite), they even check if they can send my replacement watch without having received my returned one. Never expected that, but really forthcoming from their site. In general, one of the few costumer services that I have a good experience with.

Posted by ferris11


Garmin support is great! called and immediately someone helped me with an issue I was having with my Fenix Pro 6. Great job!

Posted by mtfrank


Very satisfied with technical help.

Posted by Anonymous


Needed pairing help with Garmin radar RTL515 and headlight UT 800
with a Garmin Edge 1030 plus.

Blaine was excellent. Soft spoken and took me through each step so that they were paired and worked perfectly with my edge computer.

Saved a lot of pre- frustration trying to follow online steps.

Sometimes best to go right to the source of the best directions - Garmin themselves!

thanks, Blaine for getting my light network up and running.

Posted by Grant


I had a problem with my Edge 530 where the screen wouldn't work. I called them and within a minute I was talking to a real person. within 10 min he had found the issue and replaced the entire unit. Super helpful and the best customer experience ever!

Posted by SMac


My Garmin vivo recently stopped working. It would not charge or connect to via Bluetooth. After I contacted Garmin, my watch was replaced as it was still under warranty. This has been my only experience with Garmin and it was amazing. Garmin was easy to contact and communicate with. I appreciate their amazing customer throughout the process as f seeking a solution and resolving my issue. Thanks Garmin.

Posted by Anonymous


I purchased my first Garmin GPS approx 10 years ago and has been a wonderful purchase. At that age I thought I would purchase a new one and have more abilities et al than the original. Went to Best Buy and purchased a Drivesmart 65 for $254.39. I was shocked when I opened it and there were no operating instructions. Went back to Best Buy only to find out it doesn't come with instructions. They were very helpful in showing & explaining how it operates. Being a senior in age I couldn't begin to remember all that was explained. My only choice at that point was to return the GPS and get my money back whichis what I did. If you can provide me with an instruction booklet I would consider purchasing the item again. Thank you for your considerations.

Posted by Jeff G


Had an issue with a GPS unit losing all 250,000 preloaded geocaches. Spoke to customer service for over an hour and they tried to help me and get them back onto the unit but couldn't so they replaced the GPS at no charge. Can't get an better than that.

Posted by Anonymous


I was very happy with my service. Very nice young man. Took care of all my problems with a 53cv fish finder. And it was nice not to need a translator.

Posted by Gerry McNamara


Recently I have cause to contact Garmin customer service, initially I have some difficulty with getting feedback, but I must say that Garmin came up trumps. They resolved my issue, and couldn't do enough to help me. Well done Garmin and the team, excellent customer service.

Posted by Framore


I have had 4 different Garmin devices. All have been great. One of the devices, I miss placed my charger. I looked and looked. Could not find. So I ordered two new chargers. One for office and the other for home and travel. And that arrived before my watch ran out of it's last bit of stored energy. Guess what I then, found my miss placed charger. So I have three, I am very happy. To have three chargers is actually more convenient than I would anticipated. The Garmin express / garmin connect can work on several different computers, as well as a smart phone. So regardless you can access info easily. My Garmin GPS devices have been great. The life time update I purchased with my most recent device option is wonderful since it covers all of the North American Continent not just U.S.A. So I am a very happy consumer. I think that the Vivoactive is a sharp looking watch. And since I can change the face design by simply downloading the look I want the watch is perfect for any number of outfits and functions. I can honestly say that have gotten more compliments on my Vivoactive than any other watch that I have ever had. Since the Vivoactive has blue tooth functionality with my smart phone, I can be in a meeting with my phone silenced, and still see who is calling me. It is great. I am hoping that an indoor ski machine function will be available soon. An outdoor ski is in beta form, so hopefully an indoor ski function will be available soon. Since ski machines are fabulous calorie burners, it would be great to get that reinforcement to be included with all the other available functions. I love my Garmin products. I try to take care of them and not abuse them. As a result, they certainly have been a asset to me.

Posted by Carey


I have had nothing but great experience with Garmin.After I purchased my50lm I dropped it and shattered the screen. I contacted Garmin to find out how much a replacement screen would cost,since I hadn't purchased the extended warranty. They told me to ship it to them and they would replace it for me. I told them it was my mistake not the products fault. They still insisted I send it to them,which I did. In less than a week I received a replacement at no cost. Can,t beat that. Very satisfied. Carey

Posted by Anonymous


I have had my Garmin 1300LM for several years. At one point I couldn't get the maps to update so I called support. They walked me through the whole process and I successfully updated my maps. Recently I tried to update maps and didn't have enough memory so I had to by an 8 gig san disk. Couldn't get Garmin to recognize it. Again I called Tech support and they walked me through the process. Everything is working great! Couldn't be happier with the Garmin and the support I have received over the years. I am in my middle 70's and the support personal were very, very patient with me.

Posted by Anonymous


Emailed a question and received the answer I needed quickly.

Posted by Gordon2020


You wont believe this but on July 19th 2013, a Garmin representative contacted me by telephone (a real person in a real conversation) and they paid for the call.
For the first time during this adventure, i felt someone from Garmin was interested.
I still stand firm on my opinion of Garmin and their Customer Service however this gent was pleasant.
Cheers

Posted by Anonymous


Garmin one of the best customer services i have had to deal with.
I have used them a number of times and have offered solutions and change my device within 5days of fault.

Posted by Burt


I just got off with The Garmin Team here in Austraila and their service was top notch.

I'm a very happy customer and they help me with my problem and replace the unit.

I give Anna and Rodney 10 out of 10

Thank you

Posted by KimJ


I have received the most excellent care from Garmin KZN when I handed in a Garmin navigator to have its screen fixed. Such a professinal team and so helpful and now a repaired GPS!

The number of the center is

Thanks

Kim

Posted by chucky-chief


My Garmin Oregon 400T malfunctioned. An email to Garmin support was quickly responded to by Kris Ta in their customer support unit after hours. The next morning I followed up with support and also received a follow up call from Kris. The same day the unit was in the mail for a replacement unit. I am very pleased with the excellent customer service.

Posted by Anonymous


I called Garmin service for help updating my 1450. I was helped through the entire procedure by Emily in Kansas City and can say I don't think I have ever been treated with more patience and knowledge of what to do. She was easy to understand and took the time to walk me through the procedure. Garmin should be happy they have and employee this good at her job. She even asked after finishing if there was anything else whe could help with. I downloaded the new map and am quite happy with the product.

Posted by Bob Mueller


I like the fact that when you call Garmin you speak to an American in America.

When was the last time that you called for support with any other company and spoke to am American?

Posted by ericthered44


Due to a failure of my 1st Garmin 3790LMT, Garmin exchanged the unit. Once the new unit arrived, it shows that it is a LMT, however I was unable to apply map updates. The new unit also included Europe, while the original did not. I called support, waited 30 min to speak to someone and I asked why the delay. There was an updated released 3 days ago, and whenever that happens, the way can be long. Ok, so here is what the rep did once I explained what was up. 1st removed the old unit. 2nd applied the Lifetime Map and Traffic (LMT) to the new unit. 3rd had me log back in and see if I could get the lifetime updater to say that the unit could be updated. It did. All is well.

Posted by Jack


I don't know why everyone is having problems with Garmin customer service. My GPS Map 276C is 8 years old and still working. On numerous occasions, I have called Garmin for technical assistance. Sometimes I get right thru; other times I have to wait a while. But every time I have call with a problem, the technician has been polite and, above all, helpful enough to solve my problem. I hope it continues.

Posted by tom22222


Unbelieveable! Got through in under a minute. Rep set up an exchange. Now let see how long that takes.

Posted by Murph


I received a Garmin for a christmas present. I was dissapointed with the quality of the product. The product appears to have some design flaws that casued the band to tear.
However, my customer experience with Garmin was nothing but outstanding. The entire process to getting my watch replaced was above my expectations.

Thanks Garmin.

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