- Submit your comment >>
I contacted costumer service about trouble I had been having with my new forerunner 210. The women that I spoke to was extremely rude and condescending. I was not impressed!!!Anonymous 12/6/13 9:07AM
Garmin technical support is simply terrible. When you call, you are told that the wait time is approx. 35 minutes. After waiting almost 35 minutes, my phone call was disconnected without talking to a representative. I called back - this time got someone in India who totally lacked the technical knowledge to fix my issue. Tried their web site - site won't let me log in. After 10-attempts, I did get in to my account but the support group did not recognize my registered unit even though it was listed in My Accounts. Their new "Garmin Express" failed to successfully download the required update for my unit. I'm now stuck without a fix, without a way to talk to someone at Garmin who can/will help and a dysfunctional website. I'm now trying email support to see if that will yield success. HATE GARMIN!!Russ 12/2/13 1:59PM
I purchased a Garmin GPS two years ago. Ater a couple of weeks of usage, I rturned it. I just bought a new Garmin and it sucks in updating maps I keep go into hung mode. I think I should go back to TomTom from now on.jmlynn 11/28/13 7:19PM
Garmin Express is a horrible piece of software. Garmin for sure hired a group of monkeys to put it together. This might be an insult to monkeys in general, and for that I apologize. I had to pick an animal that has fingers.
If you ever want to see percentage complete going backwards, just use Garmin Express.
If you every want to see percentage complete to go beyond 400% and never completes, just use Garmin Express.
What a joke. Never again Garmin. We, the customers, got you where you are now, and we will flush you down the toilet if you don't put your act together. Shame, shame, shame.David 11/27/13 5:32AM
I have been a Garmin forerunner user for several years and I've had constant problems with and have had to send it back twice under warranty but the rebar watch they return to me is no better than the original - it has a different problem. Now my warranty has expired only 30 days after receiving my second rehabbed watch and now it doesn't work either so I'm out $250. This company's products sucks!!!!!!Anonymous 11/9/13 2:19PM
I have been a Garmin customer for over 4 years. I recently tried to update my nuvi 1350. The update totally messed up everything on my Garmin (favorites, locations, etc) I contacted customer support and did what they suggested (which wasn't that helpful but at least maybe I could get things back like they were before the update). My 1350 is now even worse than before. Will never recommend a Garmin product again! I've even tried resetting it to the factory settings. That was hopeless too!Ky Girl 10/17/13 2:06PM
I received the most ridiculous response to a call for a USB cord that fit the nuvi 1390 unit that I had. They sent one that didn't work. So I sent a picture with the slot on the unit and the USB cord.
The CSR told me that the reason the cord didn't fit the nuvi 1390 unit because I "didn't have a nuvi 1390 unit." Hmmm, the name on the unit says nuvi 1390. What a dope.
To date I have not received a response to the email replay where I sent a photo of the unit with its name nuvi 1390!Contact Help 10/9/13 7:24PM
The Worst Company Ever. Customer Service Is A Joke. Wait Time Rediculious And The Dis Connect Even More Frustrating. Never Again Will I Suggest To Anyone To Buy This Product. It's Ashame Since My Garmin Works Beautifully, When It Works. Spent $90 For Life Time Maps, And Can't Use It Since It Doesn't Download Completely After 10 Hours. A Refund Is Being Requested. You Think??????Anonymous 9/10/13 7:55AM
Garmin has arguably the worst service of any electronics company. Combine 30-35 minute waits with a web site that is confusing and full of bugs, add long delays for emails that don't address the problem specified and you have Garmin. It doesn't have to be that way. They need to hire and train support staff. They have good products but their service is an embarrassment and will lead me to another vendor.Richard 9/5/13 1:36PM
About three weeks ago I emailed Garmin Customer Support about a problem I'm having with my Zumo 450. I still have not had a reply so today, being my day off work, I rang them on the UK number from their website:
After selecting option 1, I was placed on hold for 35 minutes listening to classical type music. Later I tried again with option 6, same result and after 10 minutes I hung up.
Then I tried the number from their website, number not available.
My question is now, who do I buy my next unit from? (guess who it won't be)
Over to you Garmin!
.R Mitchell 9/4/13 10:48AM
Currently have a Garmin 740 S that Australia or the UK have been unable to reach an agreement on which branch I should send my unit. Currently in Vanuatu and due to purchasing the unit in the States Australia will not accept.
Been on going since mid July 13. Now Garmin have gone unresponsive on all email attempts.
Can someone please give me the email address for Garmin support in the USA. All phone call attempts have been a waste of my time.
Great product, terrible support.Aaron 9/3/13 4:25PM
Just bought the nuvi 54LM. I've over 35 experience on mainframes, desktops, laptops and tablets.
The 54LM is not ready for prime time.
The support service is terrible. They clearly did not read my questions because they answered questions I did not ask. And, to reply I need to recreate the entire first communication and insert my second round of questions. Every other tech help site asks you to refer to a reference number and/or allow you to add to or edit your previous questions.
I still can't register the device. I still can't get answers to my questions because the e-mail contact site has been down for two days.
I will never, ever buy a Garmin device again.Anonymous 8/24/13 11:40AM
You can never get through to a customer service representative during regular business hours, and they don't have evening or weekend hours. It is infuriating. I will never order through Garmin again.Leelee12 8/21/13 5:57PM
Recently went away on long overseas trip. Just over a week beforehand, tried to buy new map for my Garmin, to cover the country I was visiting, but unable to complete purchase as website would not permit (indicated non-compatibility although my device is supposedly compatible). Contacted Garmin Support. No response. Left without the satnav and without purchasing the new map. Frustration and inconvenience for me. Another lost sale for Garmin.
Had issues with poor Garmin Support before. I've had enough now I'm looking round for a replacement satnav. It will NOT be a Garmin!epsilon 8/17/13 12:51AM
Terrible telephone service and extremely expensive to buy and repair products. Do not buy any Garmin productsGary 8/15/13 4:36PM
The service I got when my Sat Nav broke down was appalling. After four weeks of waiting for the return of my M?C I rang the call centre but there was little help. When I asked to speak to someone higher I was informed there was no one. I will not buy another product from this company.Nic 8/5/13 12:31PM
So far I have been trying to get my problems sorted out for about 6 weeks. Numerous emails, most of which get ignored. Numerous phone calls, very few of which have actually managed to get through to a human being, the others have just been disconnected after listening the the rubbish "your call is important" type messages. The few emails which they do respond do dont help as they keep repeating the same rubbish over and over and asking the same questions time and time again. I will never ever consider a Garmin product again. Amazon wont help either as it is now outside their 30 day return policy.RDPearson 7/18/13 3:49PM
Unfortunately it me again...Just received another garmin email about the service Garmin will provide:
Thank you for contacting Garmin Australasia.
The case number you provided was just the last 6 characters of the number, we need the first 5 numbers in order for us to track it back.
If you have any further difficulty or questions please feel free to contact Garmin Product Specialist on AUS or contact us via email
Product Support Specialist
Isn't this fantastic.....We are now into Day ?? Tue, 25 Jun 2013 that makes Day 23. I hope Garmin buys me a gift for our anniversary.Gordon2020 7/17/13 2:12AM
My unit wouldn't provide traffic updates, so I called and followed all the steps and sent the logs in. I emailed and asked for a confirmation for a receipt of the logs. No response. So I called several days later and found that the logs were with tech support and I could expect a response within 10-14 business days. The young lady I initially contacted never bothered to tell me this (nor reply to my inquiry as to the logs being received), so when I heard 10-14 days the second time I called, I was rather unhappy. All of this could have been avoided if the the initial contact would have responded that she had received the logs and I could expect a response within 10-14 days. Customer service isn't what it used to be.Izmo 7/15/13 2:57PM
Thanks for your email. Unfortunately it's way too late to assist me with the concern.
The response delay time is far beyond what is advertised. I commenced my request for assistance (by the email below) on the 25th June 2013, this was 16 days ago. How long would you wait for assistance from a company that has complete disregard for its customers.
Again, thanks for the email however i no longer require yours or anyones assistance. Its called "Cutting your losses".
On 09/07/2013, at 6:29 PM, Ryan Albert Andal wrote:
Thank you for contacting Garmin Australasia.
For dealer supports you can try to dial numbers provided below:
If you have any further difficulty or questions please feel free to contact Garmin Product Specialist on
Product Support SpecialistGordon2020 7/9/13 4:36PM
I have wasted days, hours and minutes of my life waiting for return phone calls which never materialise. I have sent complaint emails and completed negative customer feedback but the black hole of customer services never makes contact with the paying customer. Like a thief that runs off with my money, I have a faulty 110 forerunner, a well known fault with the shoddy watch strap breaking. I was promised a new watch. The old one was finally collected and a second hand refurbished watch sent out. This is contrary to consumer law and I have threatened legal action to demand a replacement brand new watch as agreed. Garmin treats the customer like a monkey. Go elsewhere as they do not care about the paying customer.garminaregarbage 7/5/13 2:00AM
Further into the saga of the above concern. I have lost count of the days however it is possible around 12. No one has contacted me of offered any response or assistance to these emails.
I am unsure as to what the internal process for handling disgruntled customers, but i guess hiding behind doors and keeping very quiet in the hope that they go away must be 101 in the manual. Guess what? it wont work. sooner or later someone is going to ask why are our sales suffering. In this uneasy financial business world, the only thing you have to maintain and strengthen customer satisfaction is for you to have enough pride and belief in your product to face any concern and offer a resolve.
So much for your MBA's etc.
Have a nice day as someone has to. I will just have to ask for directions from passes by and whilst there inform them of the quality of your product and services.
"Your business is important to us" Just hang on and we will get back to you before you...........?gordon2020 7/5/13 12:14AM
I have installed and reinstalled Garmin Express trying to get a version that actually works. I was told at one point to skip the Express program but now Garmin has made it such that you can't get away from Express. Express is pure garbage software. GPS Nuvi is excellent but Garmin software is pathetic. Express runs for hours and never finishes,jmerritt 7/3/13 10:19AM
I have a problem with my NUVI 1450, it does not pick up a street!
Waited on the phone for 52min.,then they hung up!
Faxed them and e-mailed them....It is now 7 days and no one had the decency to reply!
Is this what Garmin call customer and support service?dissapointed 7/2/13 4:17PM
Possibly the worst customer support I've ever experienced. Can't call, FAQ's worthless, email support irrelevant. After hundreds upon hundreds of dollars spent, I'm now shopping for a non Garmin GPS. Lesson learned!BoscoVilligan 7/2/13 7:24AM
1 - 25 out of 350
- Submit your comment >>
Emailed a question and received the answer I needed quickly.Anonymous 8/6/13 5:05AM
You wont believe this but on July 19th 2013, a Garmin representative contacted me by telephone (a real person in a real conversation) and they paid for the call.
For the first time during this adventure, i felt someone from Garmin was interested.
I still stand firm on my opinion of Garmin and their Customer Service however this gent was pleasant.
CheersGordon2020 7/19/13 8:02PM
Garmin one of the best customer services i have had to deal with.
I have used them a number of times and have offered solutions and change my device within 5days of fault.Anonymous 6/8/13 1:26AM
I just got off with The Garmin Team here in Austraila and their service was top notch.
I'm a very happy customer and they help me with my problem and replace the unit.
I give Anna and Rodney 10 out of 10
Thank youBurt 5/30/13 9:22PM
I have received the most excellent care from Garmin KZN when I handed in a Garmin navigator to have its screen fixed. Such a professinal team and so helpful and now a repaired GPS!
The number of the center is
KimKimJ 4/22/13 8:23AM
My Garmin Oregon 400T malfunctioned. An email to Garmin support was quickly responded to by Kris Ta in their customer support unit after hours. The next morning I followed up with support and also received a follow up call from Kris. The same day the unit was in the mail for a replacement unit. I am very pleased with the excellent customer service.chucky-chief 4/11/13 7:06PM
I called Garmin service for help updating my 1450. I was helped through the entire procedure by Emily in Kansas City and can say I don't think I have ever been treated with more patience and knowledge of what to do. She was easy to understand and took the time to walk me through the procedure. Garmin should be happy they have and employee this good at her job. She even asked after finishing if there was anything else whe could help with. I downloaded the new map and am quite happy with the product.Anonymous 1/2/13 3:04PM
I like the fact that when you call Garmin you speak to an American in America.
When was the last time that you called for support with any other company and spoke to am American?Bob Mueller 11/28/12 2:12PM
Due to a failure of my 1st Garmin 3790LMT, Garmin exchanged the unit. Once the new unit arrived, it shows that it is a LMT, however I was unable to apply map updates. The new unit also included Europe, while the original did not. I called support, waited 30 min to speak to someone and I asked why the delay. There was an updated released 3 days ago, and whenever that happens, the way can be long. Ok, so here is what the rep did once I explained what was up. 1st removed the old unit. 2nd applied the Lifetime Map and Traffic (LMT) to the new unit. 3rd had me log back in and see if I could get the lifetime updater to say that the unit could be updated. It did. All is well.ericthered44 8/24/12 10:57AM
I don't know why everyone is having problems with Garmin customer service. My GPS Map 276C is 8 years old and still working. On numerous occasions, I have called Garmin for technical assistance. Sometimes I get right thru; other times I have to wait a while. But every time I have call with a problem, the technician has been polite and, above all, helpful enough to solve my problem. I hope it continues.Jack 7/9/12 5:59PM
Unbelieveable! Got through in under a minute. Rep set up an exchange. Now let see how long that takes.tom22222 6/28/12 8:41AM
I received a Garmin for a christmas present. I was dissapointed with the quality of the product. The product appears to have some design flaws that casued the band to tear.
However, my customer experience with Garmin was nothing but outstanding. The entire process to getting my watch replaced was above my expectations.
Thanks Garmin.Murph 3/7/12 8:47AM
My Garmin Nuvi 550 had a warrantee issue with the battery connection. We contacted Garmin by phone, and they connected us with Ray-Tech in Quebec. We shipped the unit on a Monday PM by expedited post and a replacement unit was back in our hands by Friday. That is remarkable service considering that the unit has travelled back and forth 8,000km each way across the county.Nuvi 550 3/4/12 9:11AM
And why do you not call 800-800-1020?
Garmin supports all its units, even long after the warranty has expired with free online (e-mail) and free phone support.
If you drop something, then it's your own fault. I have used Garmin units for years, and a 2 inch drop has not even put a scratch on any of them.
I read a lot of stuff in forums like this one, and I think it is time you take responsibility, starting with honesty.
So, shut up, if you screwed the device up, and pay up. Unless you're not man/woman enough to admit your wrong doing. Then keep being a complainer, like those in the stores at customer service counters, who believe if they complain long and loud enough they get a freebie.
If a device is defective, call them up, send them an e-mail. I have yet to encounter an unfriendly agent, that is unwilling to help. That does not mean they will give you a new unit if you dropped it. That is not helping, that is enabling - what we try to avoid with our kids, right?
Go to TomTom, Magellan, or any other company, and see how loong they support their devices with free online and phone support. Apple - ranked #1 supposedly - stops supporting any unit that is over 5 years old with repairs; and there is no free phone or e-mail support for a computer from them that is out of warranty (with AppleCare up to 3 years). Garmin supports my Garmin GPS III. You can check when that thing came out.unknown 2/5/12 6:30PM
Having previously posted an unhappy experience I am happy to have to post an excellent experience. I used the email system and got help from associate Aaron S who was very patient in telling me the troubleshooting steps (not covered in the manual, by the way) and then when it was apparent that the factory had to get involved told me how to go about it. Upshot was that the factory replaced the unit (although probably out of warranty).
Totally different from my past experiences with Garmin.Peter 1/18/12 9:39AM
I purchased a Garmin GPS from Target in Charlottesville, VA several mos ago. I did not save my receipt because I have heard great things about your product and never thought I'd need it. My Mom was put in Westminster Canterbury Nursing Home and needed to know how to get there in Lynchburg, VA. So I bought a Garmin UPS and loved it. It has come in use maybe 3-4 times that I needed it. I was invited to my neices house for Thanksgiving and keyed her address in on 11/23/11 and it worked fine. On Thanksgiving morning when leaving I plugged the car charger up to it and the GPS would not come on at all with or without the charger. All I want from Santa for Christmas is another Garmin GPS. It is hard to tell where I might need to go next. I sure hope you can help me.
KarenMerry Christmas 12/11/11 10:38AM
On an internet search for help, I got "Just Answer" but they wanted $30 to give me any help. I bailed out of that rip-off and then hit this site that had the Garmin 800-800-1020 number. I called that, got a very nice lady immediately, and she spent 45 minutes helping me with my problem. I ended up getting an RMA number for an exchange of hardware. She even determined the manufacturing date from the serial number and gave me coverage under the one-year warrantee even though the Auto GPS was not registered. After reading so many complaints about Garmin I was prepared for the worst; instead I got the best. Their service, patience, and knowledge was comparable with the best I have ever experienced (i.e., Apple). I never found that 800-800-1020 support number on the Garmin site, but it sure worked for me. Maybe Garmin is actually getting better. BTW, I called first thing in the morning.Anonymous 10/1/11 12:21AM
I was shocked when I sought technical support on line for my Garmin Nuvi and got JustAnswer. It would cost me $38. to help me fix my problem. I called 800-800-1020 (after pick up, dial 1 to speak to a live person). I got right to a customer service associate and she fixed my problem immediately. I am satisfied with the service I received on the phone - but I was really mad when I got JustAnswer. ETET 9/29/11 1:37PM
Call answered quickly. Proposed solution worked fine.Anonymous 7/21/11 7:57AM
I must have contacted a different company. I have never had anything less than excellent service whenever I have called Garmin Tech for service issues.The other day Dezirae Reberry Assoc # 6949 settled my problem in a manner that was above and beyond what I thought they might do.
I have always felt their customer service was some of the best I have ever experienced.Billk 7/2/11 12:53AM
I was having trouble updating the map on my automotive gps. I found the technician I spoke to be very patient, courteous, and helpful. My problem was solved in less than three minutes.cattlemanbuck 6/24/11 3:11PM
just called customer service for an issue with my forerunner 310 xt and they were first class. phone got picked up right away, they were not able to solve my issue on the phone but they did tell me how to reset the watch, load new software and if it doesnt work they will return it with no issues. not sure why anybody is saying they dont have good service or products, seems great to me.skmdr 4/5/11 8:46AM
I have recently contacted customer service for downloading a map update. I purchased lifetime maps and traffic, and I needed assistance activating the lifetime maps and I needed some help understanding how to use various features and the traffic screen. The customer service rep was courteous and knowledgeable. I waited less than a minute to be connected, and the rep walked me thru the activation process for my lifetime maps and the download. The only problem I have had with the Garmin 1390, is in areas where I know the route, the unit suggest a longer more congested route. This issue makes me a bit less confident in garmin's map directions when I'm in areas I'm not familiar with.Big Al from Jersey 2/4/11 10:44AM
Called customer service since the charger for my 310XT just fell apart (lousy spring I guess) after having it for only 9 months and they are sending a replacement charger, had no problem and got through right away. Friend had similar experience with great customer service. Hope things are better with Garmin and they are paying attention to these posts.9 run run 1/20/11 10:54AM
I have trouble understanding how some folks have such a bad experience with Garmin customer service when mine was perfect. The tech support person went beyond what I would have expected him to do. I have to call it the way I see it but I have had all good experiences with their customer service. Maybe when you call in all irate and upset it transfers to the customer service rep? Anyhow, I had a good experience and my issues were addressed and resolved.hogsniper 1/7/11 5:26AM
1 - 25 out of 44
- There are currently 0 Employee Comments for Garmin.
Be the first to submit a comment from an Employee >>
|Share With Others|
We are proud to recognize the companies providing the best customer service each year within their industry.
|Check out these popular comparisons of Garmin customer service versus other companies:|
|Authorized representatives of Garmin can sign up to reply to any of the comments found on this page.|
Garmin customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
|Locate the Garmin corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.|
|Get Help Online|
|Get immediate support for your Garmin questions from HelpOwl.com.|
|Reviews & Ratings|
|View thousands of Garmin user reviews and customer ratings available at ReviewOwl.com.|
|Find free Garmin manuals and user guides available at ManualOwl.com.|
Garmin Replaces Heart Rate Monitor Out Of Warranty, Delights Aspiring ...
Within a couple of days, Garmin customer service responded, asking for my address so they could send me a replacement HRM under warranty, even though I was just out of warranty! I immediately replied with my address and my thanks and, less than 2 ...
Garmin Offers ADS-B Solutions
Digital Subscriptions. iPad · Google Play · Kindle · Nook · Zinio. › Give a Gift Subscription; › Renew My Subscription; › customer service. Skip to Navigation. Home · Flying Magazine · Log in; /; Register. Search terms: *. Subscribe · iPad · Google ...
Garmin Premium Heart Rate Monitor Review: Limited But Good
customer service: This is an often overlooked aspect of a product, but serious buyers often swear by looking into customer service before buying a product. Poor customer service can mean all sorts of things, from delayed or absent responses, to a ...