Geek Squad Customer Service

I went I store to geek squad at Best Buy and received poor service. Wanted to have a program installed that would enable my Mac air book to act like a pc. I had this at a job I had where I used a Mac, so I knew it was technically possible and that programs to do this exist. I was to,d by o condescending 18 year old that app,e would not allow this. I told him that I bought tge computer and know it's possible. He checked with someone behind the scenes and to,d me Apple wouldn't permit it. He was wrong, and rude. I did later call Apple and they don't disallow it, they just can't support the overlay. Your staff needs to be trained. They also need to learn to treat their o,def customer with respect. This kid should be fired.

I just bought an HP laptop and printer. I've had several questions. I paid the almost $170 for a year of tech support. I've gone into Best Buy three times. Two of those were great. One, not so much. And the two times I've called the 800 number for Geek Squad support were TERRIBLE!!! I try to be understanding but I do NOT understand how you people put non-English speaking people on the phone with those of us who speak ONLY English! I couldn't even understand what they were saying, or even what their accent was. Latino? East Indian? Who knows? I had to ask that they repeated every thing they said. And we BOTH became frustrated. Move your customer service on-shore, or pay a living wage and hire Americans!!

Received a fraud email from Geek Squad stating that they were going to renew an account I did not have. And that they were going to pull money from a bank account. Tried calling customer support and the support person hung up.

I just purchased a new computer from Best Buy about 2wks ago. All of my information was transferred from the old computer to the new computer. I had a problems that seemed to be simple that a technician from "remote" Geek Sqaud could fix . I purchased the Geek Squad plan, so I could call and feel confident about any problems that I could not fix myself, even though, my computer skills are savvy.

My first service call lasted for FOUR hours. The first
technician, without a doubt didn't work for Geek Squad. All of us have been scammed in some sort of way. First of all, he picked up the call from the 800 number!!! To say that, after he analized the computer, he calls me back from an Atlanta number, in which, I didn't put this together until after the call.

He suggested I purhase the software Webroot, even though I have the McAfee software that the tecs., at the store transferred over. He said that McAfee did not handle the "internet." I said, "why didn't Geek Squad at the store tell me that." He didn't answer, but gave me prices for Webroot, and he showed the prices on our remote session. The Webroot for 1yr., was around 350.00, 2nd year over 500.00, and saved the BEST for last....3yr over 700.00. Aftet refusing, he hung up on me. The PRICE for 1yrs., with Webroot is 49.00.

This guy, named Mark, I believe, did not work for Geek, but somehow had managed to get into their service PLATFORM. Later that afternoon, I called the Atlanta phone number and MARK answered the phone, just like a regular call. No menu prompts.

I reported this to the service techs., and no one seemed to care. I'm still waiting for a call from the Florence, SC., store and a supervisor from Geek Squad. Not a word!!!!!!!!!!!!

You can Google this, and find more reviews.

I'm currently trying to cancel a phone protection plan for the second time (last time I tried using the call back option, but never got a call back). I've been waiting in the phone queue for an hour and a half now and am still waiting.

I had a very bad experience today with a tech. Wouldn't help me with my issue.

The phone service is the worst long wait times no call back and when they answer after long wait times they hang up

It is a legal scam in other words they charge double meme we plan then they ask you to call the 1800 and that's it scammed!!!!

horrible call center that doesn't speak clean english come on buy buy you guy really want to stay in business. WAKE UP

I purchased a Netgear Extender from Best Buy and then tried to connect to Total Tech Support for assistance installing it. It took me 1.5 hours and various transfers from person to person before finally getting to Tech Support. The technician told me she would call after she had taken care of the installation. She did not Inquire whether the Extender was plugged in or status of the device. I received no call back, no info on user name or password for the device, advise on placement etc., just an email message to say everything was fixed. Unfortunately there was no change in the range of service.
I called back a second time, and once again, the technician worked in the background, sent a message to say everything was fixed. I asked the Geek Squad concierge service to connect me to a Supervisor and was told there was no recourse and no way to speak with a Manager. It seems that Geek Squad has no accountability and it's impossible to speak to the technicians that remotely work on computers without informing clients about what they are doing.

Never again will I deal with the Geek Squad! I brought in a working computer for a tune-up and it no longer connects to the internet, even by Ethernet. I spent 2 hours on the phone with them -- they couldn't fix it, so I brought it back in. They claimed it was a coincidence. To add insult to injury, they won't refund me for the "service" they provided.

BEWARE! I called Best Buy in May to cancel a Protection plan on my cell that I no longer had. They canceled part of it but NOT the entire plan and have been charging me 5.09/mo since May. Now why would I cancel part of a plan and not all of a plan? And all they say is "I'm sorry" and will not issue me a refund. Unbelievable!!

We purchased a new tv , surround sound & TV mount 3 weeks ago. Geek squad was to install the mount 3 days later, but rescheduled without consulting us. Now I've taken the day off work to wait for them to come as they were supposed to be here between 12-8 pm but at 2 pm I was notified that they rescheduled AGAIN! Now I'm supposed to take another day off work next week?! Are you going to reimburse me the wages I lose for taking additional time off?

They stated rescheduled due to " scheduling conflict ". Seriously, they made the schedule! The mount was purchased & in hand 3 weeks ago so what's the problem? I'm just grateful we at least took the TV home or they'd have been holding it hostage for the last 3 weeks too! If you schedule an appointment and expect someone to wait 8 hours for you, the least you can do is show up! This is the last time I'll ever purchase anything from Best Buy! In fact I'm seriously considering returning what I've purchased & spending my money elsewhere!
Desired outcome: Do your job! Show up when scheduled!

I remoted Geeksquad onto my computer and this guy accessed important documents and began deleting them. I attempted repeatedly to X him off my computer but I could not get control of the mouse. I was actually on the phone while he was sabotaging my computer and personal files. I demanded he stop what he was doing but he began laughing. He then went into the trash and deleted everything so I could not retrieve my files ever! I have tried 6 different times to reach someone, anyone at the cooperate level or even a supervisor, nope...nothing..nobody. I highly recommend staying as far away from these idiots as possible. This is only one of the many unbelievable occurrences involving Geeksquad violating my privacy and deliberately destroying my computer and personal records. All the calls are sent off shore and nobody is held accountable for anything they do.
I have a list of names, dates and circumstances that unfolded. I have also recorded some of the actions but nobody cares to investigate. Sad! Don't waste your money!!

the Best Buy credit card is asking me to pay the annual fee for renewal of Geek Squad Tech Support. However, I never had any contract with Best Buy about renewal of Tech Support, I never request this renewal tech support, I never used this Tech support. Since December of 2019 I am in Europe, even physically I cannot use this tech support that I never requested.

I have no contract with BestBuy for Geek Squad Tech Support renewal. While the signature on a sales receipt proves to the bank that the payment was authorized by the cardholder, it does not prove that the cardholder was aware of and agreed to all of Best Buy terms.

Sales receipt states [We will send you a reminder email before your annual renewal date and advanced notice of any price change]. However, I NEVER GET ANY REMINDER EMAIL.

There are a lot of bad things going on because of violations of my rights by Best Buy. I was asking the Geek Squad and Best Buy to fix this problem, they promised to do so, but they did it partially. Best buy card (Citi group) is charging me with late fees every month and completely destroyed my credit history record, and I never had any debt in all my life. Best Buy and Geek Squad is bad and dishonest business.

two hoursago all inbox e mails were erased
on the phone with agent Annette A all were wiped out as we were retrieving from trash

no inbox
no trash

the connection to supervisor did not happen
i phoned back another half hour and i get someone else who finally connects me to someone who tells me all is gone
cannot get my e mails back

to buy security??????????????

They Suck Do Not Recommend Geek Squad Or Best Buy They Do Not Stand Behind The Products They Have. Our Product Is Less Then 6 Months Old, And Have Protection Plan And Can Not Get Anyone To Figure Out Our Problem

Our mobile phone developed several faults so we took it to the Geek Squad and asked for the full inclusive repair and was talked down to a medium repair costing less. The pohone return after nealy a month faulty with one of the original faults. Back for 2nd repair. When it returned it had no Sim & SD card holders. Also the log of the 2nd repair showed it was an exchanged phone. Back for 3rd repair. In the meantime the company did not contact us either by phone call, text, nor e-mail. We had to call the company each time incurring costs as the phone number is not a free number. Each of the repairs shows that the phone was 'tested' before sending back to the store. How can they have tested it if it still has the same fault as before the repair and without the SIM card holder? We logged complaints on line as well as in the store and as of 2 months of the phone being repair we have heard nothing from the company. Stay away as the company does not appear to be offereing value for money nor the understanding that their incompentance in not doing their job correctly costs the consumer in more that just wasted time. The reps of the company can only apploigise but this is not what the consumer wants or needs. In this case we want our phone back to working order as paid for 2 months ago.

God Almighty, where do I start? Geek Squad help line puts you in a never ending loop of menu choices. In the 20 +times I have tried to locate my laptop which I left for repair, I have never been able to reach a tech assistant. 5 of those times I was on hold for an hour before I gave up. I call the Best Buy Store and there is no answer, I call the GeekSquad number at that store and there is no answer . I log into the geekqsuad.ca/repair. It says is my computer is on the way to me, because I asked for home delivery but that last status report was on Setember 22 and it's now October 12.

I purchased a new HP envy computer from Best buy in Nanaimo B.C.
A salesperson convinced me that I should purchase a monthly support contract from Geek Squad for $14.95/month for 6 months.
The support I received was to have an agent take control of my computer to resolve an issue I had with one of my programs. When I was told to restart my computer to resolve the problem my Windows 10 operating system crashed and I lost a number of paid programs which I had to either reinstall or repurchase because they were only available as downloads.
This has cost me over $300 dollars. I contacted Geek Squad to cancel my 6-month contract and refund me for the months I had already paid. They refused both requests and charged me an additional fee for cancelling the contract prematurely.
I do not believe it is right to be charged for service that was not only not provided but left me in a condition that was worse than the one I was in before requesting their help.
I would not recommend The Geek Squad support to anyone.

Trying to talk to someone in tech support who speaks English is a struggle these days. I asked the gentleman with a strong East Indian accent if I could speak with someone in the U.S. I was then told he was 'not allowed' to transfer calls.

Van number almost killed me and my family on Merritt Parkway in Ct on February 6,2016 at 1:45 pm , exit 31. He did not stop when merging onto roadway. Was talking on phone and completely distracted,(or just a complete a..hole. Not supposed to be on the parkway anyway. Geek squad sucks and my entire family reunion will be made aware.

I was told my Samsung Galaxy S3 Neo would arrive at carphone warehouse on the 4/1/2016 but I went to collect it and they said they havent heard back from the driver and that my delivery would arrive on the 5/1/16... Not good Enough Geek squad... I wouldn't recommend it to anyone.. Poor service.

My Experience with Geek Squad

Son's IPhone 5C not working for the second time in the last two months, he took it into the Geek Squad to see what could be done, it was determined that it could not be fixed in store and was told to call the Geek Squad.

December 7th myself, husband and son went into Best Buy to see what to do with phone (screen not working cannot open anything or swipe to close) (screen not cracked and phone in top physical condition no marks or anything on phone) Was advised that there wasn't anything that could be done in store and told to call the Geek Squad and request rapid service. Was told what might happen is that a credit card would be requested to cover security cost of phone and a chit would be emailed to me to take to Best Buy to get a replacement phone, I was advised that Best Buy didn't have any IPhone 5C in stock so a gift card would be issued to go towards a new phone. Unusable phone would be returned in the box couriered to me by Geek Squad and once they received the phone and saw that no physical damage was done my credit card would be reimbursed the $460 that was used as the security deposit. This sounded so simple to me and also sounded like the easiest solution.
FIRST TRIP TO BEST BUY (45 minutes in store getting information) (Also want to mention that we live outside the city a 40 minute drive)(Staff at Mobile Center at Best Buy excellent)

December 7 came home and called the Geek Squad and relayed the information to the agent as to what was happening with the phone and also told her what I was told in at the Best Buy store about the chit emailed, she said yes that Rapid Service could be done and that is what would happen. I gave her all the information regarding the phone and gave her my credit card information. She was inputting the information but it would not go thru and it was discovered that there was a service update being done and alot of the agents were having problems putting in credit card information. The agent took my information and told me she would call me back once everything was up and running to get my email and give me a WO number and when UPS would be coming. (ON PHONE 45 MINUTES WITH GEEK SQUAD AGENT) Went to bed without hearing back from her.

December 8 called Geek Squad again to inquire as to what was being done with my claim. Got Jessica this time and once I told her the situation and what was told would happen she just kept repeating very script like that the phone would be picked up and a refurbished phone would be sent to me. I told her that I had the warranty that said my son would not be without a phone for 10 - 15 business days. Again tried to tell her what was told to me the night before, she did not seem interested and just kept saying the same thing to me as if she was reading from a script. I got very frustrated and said that ALL Geek Squad Agents and Best Buy should get on the same page as this was a totally different story that she was telling me from the story the agent the night before told me. She wasn't interested in helping me. I got very frustrated and hung up....without ever raising my voice...I would also like to mention this was the first time I had EVER hung up on a service person but I didn't want to get angry at her.

Later that day went online to chat with an agent as the Geek Squad`s message said I could make my claim online. I typed up the situation but unfortunately for me I was talking with an agent that just dealt with issuing warranty plans, she did offer to transfer me to the phone centre but I told her I just wasn't ready to go back there.

At suppertime I called the phone line again to inquire about my claim. This time I got Lori as my agent. Gave her all the required information and was informed that I had PPE warranty coverage and just to take the phone into Best Buys and I would be issued a new phone.

(BETWEEN MY PHONE CALLS AND MY ONLINE TIME IT WAS A TOTAL OF 50 MINUTES MY TIME)

My husband and I went back to Best Buy (another 40 minute drive from home in 2 days) to do what the agent Lori told me to do. Went to the Mobile Centre and was greeted by Connor. I had all the paperwork I had received from Best Buys regarding the warranties and phones. Connor looked up on the computer and discovered we had been paying into a Total Plan $14.94 on two phones (my two sons` phones both IPhone 5C) and then we had been paying $6.89 on all three phones (I have an IPhone 4) I had put the Total Plan on my sons phones but said I would keep the PPE on my phone because I was an adult and didn`t use my phone as much as the boys. So now we discover that the two PPE plans had never been cancelled on the two IPhone 4`s that we NO LONGER had so we have been paying double on these plans for the last two years. Connor called to get that plan cancelled since we didn`t have those phones any longer, Connor was informed by the Geek Squad that because it was a 3 year plan that they could not be cancelled. So I am still paying $6.89 three times a month and on two phones that we no longer have! After seeing that Connor was having the same luck as I had dealing with the Geek Squad I asked him if he wouldn`t mind calling from the desk and explain the situation and he gladly did. This time we got agent Tom once again explaining the situation to yet another agent and giving all the required information I told Tom what I was told the very first time I called the Geek Squad about the emailed chit and the gift card. He said he couldn`t believe I was told that ...so once again it was a different story. He did confirm that the call centre was having an update done on the 7th, not that I ever questioned that. So rapid service was requested again where a phone would be couriered to me and a box for me to put the useless phone in to come back to them. I was advised that my credit card would be charged $460 as a security charge until the useless phone got back to them and then my credit card would be credited back. After going all thru that when Tom went to put the claim in he noticed that my credit card was charged $460 but the claim was not processed as far as sending a phone out and the box to return the useless phone in. Also my husband discussed the issue of being double charged for our warranty coverage and how frustrating this all was that even paying $50 a month wasn`t getting us a phone or a solution. Tom did not want to put the claim in again because he didn`t want our credit card charged again so he informed me that someone would call me back the following day. Best Buy employee Connor was awesome and was always willing to confirm with agent what was going on and talk with Tom in between myself and my husband talking this problem over with Tom...Agent Tom was very polite to deal with but still could not give us an solution to the issue and we once again left without a phone or the problem being resolved. Tom said he would look into the matter and would get back to me on December 9 to rectify this problem.
(TWO AND A HALF HOURS WAS SPENT AT BEST BUY ON THE PHONE)

As of right now 5:40 PM Nova Scotia time I have not heard from anyone from the Geek Squad. My situation is still the same and I am very tired of being given the run around and many different stories as to what would be done. This is the very first claim we have ever put in on our warranty and let me tell you this matter has not been a pleasure or been dealt with quickly. I am sorry to say I will NEVER recommend the Geek Squad to anyone as I feel they have not handled this situation at all and I am still frustrated and without a phone or a solution to the situation AND as well as a charge of $460 on my credit card for NOTHING being done!!!!!!! Not to mention being charged double for warranty as far as I am considered is worth NOTHING....

I've had geek squad since I purchased my new dell on 11/10/2015. I was sold 2 years of geek squad top service. I've called on the suad 4 times. personnel very nice,polite, useless. I spent too much time waiting for an agent to work with me and after 4 tries, none of my problems have been resolved. it has not been from lack of effort by your techs but more by lack of ability, experience .
I was spoiied by having Dell concierge for the past three years. very little wait time and almost 100% satisfaction with their techs.

I would like first to point out that Geek Squad reps are NOT IN AMERICA. I have on a few occasions hired the remote assistance technicians and paid top dollar, only to speak to people with broken accents whom were very difficult to understand. I even had to disconnect the call a few times and call back in to try and get someone that could understand me and someone whom I could understand.

DO NOT hire geek squad remote services. I've hired them to give my computer on a couple of occasions and they've always made it worse.

The best thing to do is to find a remote service that is based in the United States that actually answers the phone when you call. Be sure to check out their reviews too. If you check out geek squad reviews, you'll notice a ridiculous amount of horrible reviews for the geek squad all over the internet. I've never seen worse reviews.

The most recent one, I hired geek squad to fix and Outlook email issue that I had had for a few weeks. Apparently, the company that I hired, safepcfix.com was able to go in and check out the fact that geek squad did not repair a virus problem from a few months before that let to the eventual collapse of my outlook files. To make things worse, geek squad never did the cleanup on the file system on windows, so the other company I hired was able to go in and make it faster and remove a bunch of junk files that could have caused me issues down the road.

Moral of the story, don't trust anyone that works here. I cant imagine that they would be able to do anything good for your computer, as the reviews that are positive, almost seem to be written by the Geek Squad company themselves. As others have mentioned: Buyer beware!

mensud was great!!!

Today, New Year's Eve, I traveled to the Best Buy 14 Street store to have my computer serviced by the Geek Squad. Karell was the service agent. He was wonderful! Not only was he knowledgeable and helpful--he quickly analyzed and fixed my computer problem, I was out in a brief 20 minutes--but he was professional, courteous and very pleasant. I am most grateful to him for ensuring a good start to the New Year.

Hello! I am writing this review because of an unexpectedly positive experience with the Geek Squad group at the Best Buy store #1143 in Oro Valley, Arizona. My computer shorted out in a power outage, and because of the complex nature of the problem, I had to return repeatedly to the Geek Squad desk (over the course of 3 days); I was assisted each time by technician, Shawn Cooke. He was consistently kind, patient and able to explain things to me in real-life-language. I will definitely return for service support in the future. Thank you!

I wish to give Highest compliments to one of your Geek Squad employees

who was both extremely courteous and very helpful in solving my problem today.

Her name is Antonetta She is the best!

i visited geek squad my today with my appointment. while waiting i realized i had left my purse in my car. i asked the young lady,Breanna if she would watch my computer suitcase. she did and she also said she would let the techies was there even tho early...i have found having geek squad is wonderful. your techies are the reason as a senior i will have you till I die.

Car stereo died so in need of tunes. Visited Norman store on Fri w/o vehicle but still wanted to talk stereos. Manager in a foot cast was super helpful! Returned next day at opening thinking I might have a chance at an install. Shot down hard by tech that barely acknowledged me. He did although, send me on down the road (literally) to another Best Buy.
It is at that particular store (Moore) that I was blown away. Never once heard no or we can't. Having been in the service industry for many years I appreciate above and beyond. That is exactly what I got. Caroline was extremely helpful, knowledgeable and funny. Chad is a master at his craft period. I left there with a stereo and 2 new speakers installed.
Not sure if those two will read this but if someone that matters (upper management or corporate) does,they should be commended and rewarded. Customer service is becoming a lost art. Numbers are crunched so much that the person that comes in the door suffers.

The Geek Squad ROCKS!!! I infected my PC downloading coupons! OMG! Couldn't get anything, pictures, documents, etc. My son-in-law, (who works with computers) couldn't help! Geek Squad removed the virus, and got all my priceless info back for me! Thank-you Chris, George, Mikey and all you Geeks at Store 774. It took a few of them to resolve the problem, but their persistence prevailed! So glad I purchased the Geek Squad Plan!!

Geek Squad is the best. We have had them come do a number of different projects on our home and they are professional, courteous, knowledgeable, efficient, creative, thorough and overall fabulous. I sing their praises to all of our neighbors and friends and hope that this is a serivce BB plans to continue.

The geek squad had set up a T.V inside of our sunroom and also Sonos that we really love and the tech Matthew Johnson was so polite and made everything very clear to us and while he was here he felt like family to us. He is a great person.
The geek squad was here again and hooked up an HD box and also hooked up another sonos box for our speakers in out living room and we are soooo happy with it. The techs that were here was soooo very nice and got the job done so fast and operating 100%. Because of the great service and products we receive is the reason that we keep shopping at best buy. It just gives us the entertainment and the piece of mind we are looking for. The techs that came here were Craig and Rob and soooo very nice.

I have used Geek Squad (Best Buy)Woodbridge, VA twice. The technician was very knowledgeable in answering ALL my questions w/out hesitation, professional, and definitely on schedule.

I purchased a new LED TV in December 2010. The delivery and installation was both timely and very smooth. The internet service installation was excellent. I received a tip from the installers to look into the universal remote. I took their advice and am it has made my viewing experience very touble free. Worth the investment. I would definitely recommend Best Buy to anyone looking to invest in HD LED upgrade.

Geek squad is awesome!!! :) They fixed my problems and answered all my questions.

As an ex employee of the Geek Squad for over six years, I've seen it all from the rare pleasant to deal with customer to the irate ape who thinks that he is the most important man on Earth because he spent $500 years ago.

I managed to get out while I still could, and any agent reading this, I urge you to do the same! From an employee standpoint, BBY/GS was a nightmare. Everything from dealing with ignorant management who has no idea what you *really* do there, no concept of how much money you actually make them, but still rides your butt day in and day out because your precinct missed budget with nothing but tech support customers, or CSI was in the toilet because STAR and Nova make a line take 20 minutes when you're understaffed as it is. All the way to the never ending stream of people who come in already upset because either something's broken or they just can't figure it out and expect you to do something about it for free and on the spot.

The company will impose their expectations on you based on some magical number a cubicle jocky in Minnesota who barely knows how to turn on a computer pulled out of his brown eye. And they expect you to do it twice as fast, with half as many people. I've pulled the solo closing shift followed by the 6am turnaround shift. I've done the one man nine hour shift. I've had the PCRs because moron customers who got mad because it wasn't done on time decided that their $300 laptop is the biggest purchase in BBY's history. I know your pain!

This has turned into a rant, but let me end it on a note to both the customer, and the employee.

To the customer: They know you're upset that something's not working. You don't need to take it out on them. Keep in mind that they are human beings before employees of a company, and they should be treated as such. No matter how mad you are at your product. They are overworked and underpaid and likely don't even get a "good job" when they deserve a raise and a paid vacation. And though a lot of them are under-qualified, there are a vast many who are being held back by the company, and as much as they really want to help you, the restrictions imposed by the boss limit what they can do without getting fired. And yeah, they are humans too, they have horrible days at work. A lot of horrible days at work. Take the stress of your computer not working, multiply that by 20 computers not working, add 4+ managers riding their chops to hit impossible budgets, and add in long hours and low pay, and the constant promise and seldom (read: once in 6 years) delivered bonuses. Tack on overpriced healthcare plans eroding the already low check if they are even lucky enough to get the option, a discount once the saving grace of working there all but revoked so the man can turn a bigger profit off of them too, and most importantly, top it all off with you yelling at them the first time you meet them. That's how the day in a life of a Geek Squad Agent goes. So try to be nice.

To the employee: the grass truly is greener on the other side. You don't get paid enough to be treated like a child and stressed to the point of sleeplessness and alcoholism. If you're stuck there for a while, roll with it, but let the stress come off with your cheap clip on tie. Keep doing what you do for you, don't do it for them. Don't let big blue get you down, you are better than them!

customers of geeksquad we try .....we really do ....ya really have to understand we are only able to coach you over the phone or help you with a recent purchase of a PLAN base on YOUR knowledge ...we can try all day with different steps but at the end of the day we are only able to see what you tell us ....i mean dont get us wrong we can remote in to your pc but only with a purchase or with a purchase plan not everything is free ....basic and i do mean basic steps are provided but once again you have to know some thing about pc's for us to give you steps on your pc .....for example if you call in with a wifi issue with your laptop and i ask you to see if your pc wifi button is lit and you as a client over the phone cant find that button ...how am i suppose to give you detailed steps just look at the top of your key board i cant reach thru the phone cord and point it out .....thats why we offer an in home appt, and the reason for the price range 129.99-299.99 the 129.99 is the base rate for any client with out an purchase of plan...the reason for that is for us driving to your house and a 30 day back up with service to come back out FOR FREE to fix the original issue....but really client we are here to help just try to know your product dont buy products u cant operate atleast have some education on product.......KNOWLEDGE IS POWER dont forget

Agreed with previous posting - there are so many demands for free service. It's very difficult to maintain a good attitude but we (mostly) manage to do it, despite the number of people who call who expect free service - remember, the number you call is a first-line technician. We diagnoise the issue (if possible over the phone) - we cannot repair it! For repairs, we will offer services from Geek Squad and that does cost money. (Unless it's something very simple, of course, then we'll go ahead and help out)

i agree with mc agent! we are all not the same person and don't know what the previous agent said and we are not the same people.... and we also have rules and regulation we have to follow just as you all have to at your jobs! we do know what we are doing because before we are hired we have to have some kind of computer knowledge as well as be trained by geeksquad again....we understand your fustration but thier is only so much we can to. and other things are just not possible to explain threw the phone! try to have a better attitude and everything will run smoother. to get respect, you have to give. we are only humans and we deserve the up most just as the client does... come on and think about it. and maybe the vicious cycle can end!

I work for the geeksquad customer service and i could not tell you how much we try and help our customers over the phone we have to follow our company policy and alot of you customers expect everything to be free! we honestly do try our best to help you all but alot of you think just cause your the customer that you can talk to us like animals. Thats where you are all wrong we deserve the same respect that we give our customers so next time you call a customer sevice line try and be nice because most likely the person you get is not the person that caused you to get mad things would go so smooth if everyone could grow up and be respectful you would not have any problems if you would just be nice and get the point