General Motors Customer Service

I need to share my frustrating experience with our 2024 Yukon from GM. After 2 years of dealing with issues in our 2022 Yukon, GM finally replaced it with a 2024 model. Unfortunately, the replacement only lasted 123 miles before breaking down, throwing multiple error codes and triggering the dreaded check engine light.

While GM agreed to buy back the defective 2024 Yukon, the repurchasing process has stretched, since January 13, to a grueling eight weeks, and we are still in the waiting game.

To add insult to injury, GM expects us to foot the bill for a rental car since we are currently without a vehicle. They promise reimbursement, but the reality is, we're left in the lurch, paying insurance for a car parked in one of their dealership lots, all while they continue to receive their scheduled payments.

It's disheartening to see a company not only struggle with producing reliable vehicles but also fail to streamline their processes and retain loyal customers. ? ♂️

I share this story not as a complaint, but as a cautionary tale. I wouldn't want anyone else to endure the frustration and inconvenience we've faced. Let's hope GM takes note and works towards improving their vehicles quality and customer experience

I have attempted to gain representation and I have failed. I know that my seat belt idea was used from the letter i wrote in 2019 or sooner and submitted online. Sadly although I have prove, this matter will NOT get heard in a court room, nor will this company (GMC) grant me a 8 figure or more out of court settlement with a non-disclosure agreement.
I sincerely want to believe that my gender, my age, and or my race as a darker skin American has NOTHING to do with the decision not to pay me, unfortunately I doubt this. I am most certain until proven wrong if I were a Caucasian, I would have received a life changing check after the first email. I would have appeared on the cover of the companies magazine with a full article. Possibly received some type of payment for every GMC sold that uses my life saving safety idea. Maybe even offered some type of employment. But as MALCOLM X, once said similar when you own the company you make the rules. The idea I came up with, is NOT on any 2020 escalades but are on the all escalades after 2020. I am assuming at the time of my hand written and website submission, the 2020 escalades were already ready to go.
Too many times nice people really do finish last and this is another example of this. Not that you CARE, GMC is a BIG company, automobile making is a BIG business with a "get to the top" way of thinking. Disregard how we got there and or the people that helped rather with a small or large contribution. This SUCKS and not in that good way. Whoever has the last say on right and wrong, thank you sincerely for showing me wrong wins all the time, unless you are related to a BEEKEEPER.

Disappointed to say the least that my 2023 chevy silverado has been in the shop and undrivable for the last month!
This is crazy ,when you buy a new truck and have these issues .
Here I am paying monthly payments and subscription fees for nothing !
I understand machines breakdown but having no parts is ridiculous!
I should have kept my f150 that was trouble free !
This will probably be my last GM product I buy ever, unless there is some sort of compensation
I have owned numerous GM products but never had such a Disappointed experience .
Oh well , lots of great truck manufacturers out there!

I have a 2023 chevy colorado trail boss it has 2023 miles on it I pay $439 a month and it's been in the shop for over a month and no parts on the way

My wife and I have leased five GM vehicles in the last twelve years. I think GM needs to improve on their customer loyalty incentives, we a retired now and GM leasing deals are almost out of reach. Maybe it's time to reach out to a different company, sad to say however you have to go with the better deal!

I really believe the Chevy dealer on Roosevelt rd. In forest park I'll.Currie Chevrolet. Defiantly needs an a complete over haul in the customers services and maintaince dept.I Will never do any buiseness here ever again. Can not believe gm let's such poor service happen I personally had 3bad experiences here and will never want Togo back to them ever again Tim Barrett.

I have no issue with the dealership, just the way that GM has handled my problem. The dealership has to follow GM's protocols and jump through all their hoops. Because it's under warranty, GM seems to not really care that I haven't had my truck for 3 weeks, and looking like alot longer. I feel like if they were going to make money off of it, it probably wouldn't be taking this long.

I love my Bolt. It was my first American car (I'm 60). You won me over. But if you drop Apple CarPlay - I won't be back. And really truly honestly - from someone who has worked in the tech software industry for decades - why would you want to implement a solution that would require you to hold PII on your drivers and families. I don't know why you'd do that - and without it your future service would be fairly useless. That said, the whole OnStar thing has got to be rethought. Most of the competitive solutions have you beat.

Again, I love my car. It's been a good driving experience and the only part of the software experience that didn't feel weak was CarPlay.

Thanks for listening.
Ben Bauermeister

Trip to Deadwood,SD Mar 17, reduced power notice came on,stopped at Chevy Dealer in Sturgis,SD, they erased code, thought was turbo issue, back at Sharp Chevrolet in Watertown SD, today, Mar 20, took in 19 Equinox, Vin 3GNAXUEV6KL376596, said dealer erased code, nothing to do, have to wait for code again! Want this on the record!;Dale Christensen, this has happened Happened on other issues!:]Poor service, dealer in Sturgis should have known better!

Hello
I have a 2018 XT5 Cadillac that has less than 30,000 miles on it. The right side of the IP vinyl is delaiminating from the substrate. I am very disappointed by it 3very time I drive my car. I always wanted one but now disappointed with it. I took it to the dealership and they told me a would have to take it to a Cadillac dealer (closet one is 40 miles) to have it looked at. They also said that they didn't think they would fix it but might help finacially. How can I get this fixed? At what cost?
Loyal GM Customer
Julie Allan

They do not stand by their product. They cancel factory dealership only parts needed to keep vehicles no longer in warranty or under certain mileage/year without allowing after market parts to consumers. They are running a scam to force you into new vehicles by stopping production on necessary parts. They do not return calls or provide you with upper management numbers to help find assistance and the drones manning the help lines read a script that repeats itself in a very friendly voice. They refer you back to the dealership who cannot force parts productions.

BUYER BE WARE!
WARNING: TO ALL G/M CUSTOMERS AND FUTURE CUSTOMERS
WITH "MAGNETIC RIDE CONTROL" SHOCK ASBORBERS!

Regardless of what the GM Dealership staff says, most Cadillac, Tahoe, and 1500 Denali trucks DONOT HAVE STRUTS. Most have "Magnet Ride Control" systems that are modified shock absorbers.

Ask your dealer for the part number of your Magnet Ride Control shock absorber. The box states "Shock Absorber". The manufacturer of these shock absorbers indicates they last between 37,000 to 50,000+ miles before they start to leak. When they leak you have to replace them.

Dealerships have charged $2,500 to replace the front shocks and $2,000 to replace the rear shocks. After 50,000 your GM warranty doesn't cover the replacement. Some dealerships will. If they do, you're lucky. READ your warranty carefully. Most will say "Struts" are covered, shocks are not. Ninety-five percent of after-market warranties will not cover the replacement of these shocks. By the way, the cost to replace regular front shock absorbers is about $300.

The advantage of these $2,500 shocks is they provide a better ride than the regular shocks. They actually do. Problem is: Are you willing to replace the expensive shocks with your own money. If you are great; enjoy your comfortable ride. You may want to start saving to pay for the replacements now. If not, look for a vehicle that has regular shocks.

General motors all they care about is your money, but when there is something wrong with your vehicle, I could care less and then they give you a bull **** answer that doesn't even make sense as into why is not cover they will not pay for it when obviously, there is defects in the vehicle But then you also contact our corporate office and they don't even seem to even care about your issues or about the proof that you sent over or anything they're not willing to help and the only way to contact them is through a PO Box there's no phone number there's no email nothing what kind of multi million dollar business is this Again, they will take your money in a heartbeat

I can not get my customer service to call the dealership to fix my car xt4 2023 they sold me no back up camera working please have a manager contact me this is now 3 months

Been waiting on a part for over 6 months with no end in site. GM has now lied to me twice and will not give any updates as far as when my part will be in. I make my payments, pay my insurance, and even bought the warranty and the customer service I have received has been aweful!

I was put in contact with an advisor about my 15 Cadillac Escalade engine failure second engine put in by Camargo Cadillac here in Cincinnati they put me in contact with Brianna she's my advisor with GM never spoke with her never got a case number I've called multiple times since Tuesday I keep calling back asking to speak with Brianna she's not there ever throughout the day morning evening as if she don't exist I keep calling calling calling nobody can help me they playing games GM is playing games don't buy a GM without the history

August 2022, I had. Problem with my 2020 Chevy Traverse. I sounded like a hole somewhere in my exhaust under the front seats. I took it to Chevy in Mansfield Ohio and the stated they don't fix exhaust. Even though It was under warranty and I also had extended warranty. I was told to take it to an exhaust shop, which I did.,cost was $36.00 to weld a factory bracket which came loose and also put a hole in the pipe. In September I drove back to Florida where we live and in November the car started making a rattle noise. Took to Register Chevy and was told warranty does not covert the part. First I was told the bracket was rusty and than it was not rusty. Then it would cost me out of pocket $500.00 to fix or replace the pipe and faulty bracket, with GM knee was breaking. Filed a complaint with GM with intake lady Mercedes.,after 9 calls to her and four days, finally got to speak to her. She stated that I should take to another dealer and leave it there or just pay the money. I told her the I paid $43,000 for the car and GM wouldn't fix the vehicle. She stated it not under warranty. So I went to our Local Meineke store, where the owner stated the GM should have fixed the problem. He stated that he could reeled the bracket., after paying $41.00 and problem fix. I will never purchase another Chevy again from Register Chevy in Brooksville Florida., worst customer service every. Plus in the last 8 years, I have spent over $90,000 at this dealer.

I have been buying Chevy trucks my entire life my latest one is a 2011 Chevy Silverado that has a lot of problems.. I have been putting up with a lot. if you guys are going to pull your advertising from Twitter I will never buy another product from you again. Why don't you spend more effort making a better product than trying to be a political activist really pisses me off

I am disappointed you have paused or stopped advertising on twitter just because of a change in ownership that you may disagree with politically. I currently have a Colorado with 98000 and am considering buying a new truck next year. Your action has now forced me to look at other brands as possible candidates.

This will be twice that I've left a complaint!!! I bought a Chevy Tahoe LT from Jeff Wyler and I have had it out there 3 times for a thumping issue which NOBODY seems to know what it all I know is I paid $85,000 for 2022 Tahoe not $85,000 for thumper I'm annoyed at this point and I'm ready to go forward with the lemon law !!! Don't want to go this route but I have 18,000 miles or 12 months to rectify this situation and we/I or us will be rectifying soon bcuz I have dealt with the thump now since early August!!! So can someone at GM help me before go through with the lemon law!!! Thanks....Concerned Consumer

I have been a loyal customer of GM's since I was 16 years old. Over the past 19 years I have owned a number of GM products, thus demonstrating my loyalty to the brand. I currently own a 2012 Chevrolet Silverado 1500 Crew Cab LTZ-71, which I purchased in September of 2016 with 59,799 miles on the engine. In December of 2017, a mere 15 months after I purchased this vehicle, at which time there were roughly 83,840 miles on the engine, I brought it into the local Chevrolet Dealership in Wasilla, Alaska due to a concerning noise coming from my engine. Mind you, I had consistently taken my vehicle into that dealership for regularly scheduled oil changes and wear and tear repairs since I purchased the vehicle. At that time, it was discovered that the camshaft and select lifter rollers were flaking. I was informed by the dealership that it would be cheaper to replace my engine than to fix the truck, as this was apparently a significant repair job. I opted to have a new engine put in my truck, which totaled $7,643.97, which I paid for in cash. My truck was in the shop for roughly one month waiting for the engine to be shipped from GM in Michigan and subsequently put in my vehicle. Once the repairs were completed I was informed that I had a 3-year / 100,000-mile warranty on the new engine.

Fast forward to September 29th, 2022, at which time I had put roughly 60,000 miles on the new engine, and I began to hear a very familiar noise coming from my engine, the very same noise I heard four years prior that resulted in having my engine entirely replaced. I promptly brought my truck back into the shop at the Chevrolet Dealership the following day, at which time I was advised to not drive my vehicle anymore until they could assess the issue. On Monday, October 3rd I received a call from the dealership informing me that there was a repeat issue with the cams and lifters in my new engine [the very same issue from four years prior], and that the cost of the repairs would be an estimated $6,300. The dealership informed me that it would cost between nine-thousand and ten-thousand dollars to replace the engine for a second time, so they advised that I opt for the repair work to be completed. I explained to the dealership my frustrations at the cost of the repairs since I just had the same issue four years prior. They were very understanding, and they expressed their desire to help me as best they could considering the warranty was no longer valid.

The dealership reached out to GM through their online portal explaining the repeat issue with my new engine, and I also took it upon myself to reach out to GM directly as well. A representative from GM responded back to the dealership offering me "assistance" in the amount of roughly $300 to put toward my $6,300 repair estimate. Needless to say, I was not impressed with GM's offer. When I reached out to GM customer service directly later on in the week to advocate on my own behalf, the representative explained to me that it was GM's "final" offering, and that there would be no swaying the decision. At that point I requested to speak with a supervisor. They put in a request for me to receive a call back from a supervisor [this was on a Friday], and I received a call back that following Monday. The supervisor was adamant about there being "no one else" I could speak with, and that she is the "final customer-facing" representative that I could speak with. When I inquired with her about how I go about making a formal complaint, she told me she would put my complaint "in the notes" in my case, and that "it will be reviewed by various departments." When I asked her if I could have contact information for the "other various departments," she told me that would not be possible. She also reiterated to me that submitting a formal complaint was essentially a waste of my time, as it would still not change the ultimate outcome, which was GM's initial "assistance" of roughly $300 to go toward my $6,300 bill to fix my vehicle. To say that is poor customer care is an understatement. I informed her that there has to be another way for me to advocate for myself. We ended up going round and round on the phone for nearly 15 minutes until she finally provided me with a mailing address to send a hand-written letter to the "GM Executive." At that point, I took the mailing address, looked it up online, and found email addresses to all of the executive staff of GM and emailed all of them my complaint directly, as well as supporting documents showing the initial replacement engine costs and the repairs estimate on my second engine.

Two days later I received a call from a representative at the GM Executive Branch who informed me she would be working on my behalf to get my repair bill refunded to me. She requested that I email her confirmation of my repair bill [which totaled $5,300 after the Chevrolet Dealership was gracious enough to take $1,000 off of the repair bill themselves]. She then told me she would be back in touch with me on Friday last week to provide me with an update, which she did. On Friday last week she informed me that she was still waiting on approval from a general manager to approve the refund. I asked her when I would hear back on the final determination, and she informed me that it could be "as late as the end of next week." So here we are, exactly one week later, still with no answers. I even sent a follow up email to the GM Executive Branch with no response, so I am now taking my complaint here.

Ultimately, I have arrived at this place due to the incredibly poor customer care I have been provided since this entire ordeal with my vehicle started several weeks ago. The loyalty I have for GM is clearly not being reciprocated, as GM sold me not one, but two faulty engines at this point. GM refuses to offer any true adequate assistance on a faulty engine they sold me four years ago. A dealership that has no control over the quality of the parts that GM sends them offered to assist me more than the company itself that sold me the faulty engine in the first place. To say I am disappointed is a gross understatement, as this is the worst representation of customer care I have ever experienced. My first GM engine did not even make it to 84,000 miles before it went out, and my second GM engine did not even make it past 60,000 miles before it went out, too. And GM refuses to do anything above and beyond a meager $300 to rectify this reoccurring issue. There is no denying that this repeat issue with GM's engines is a manufacturer failure, and all I was asking was for the cost of the repairs to be covered by GM since this never should have happened in the first place had they sold me a quality engine.

GM needs to take accountability for their manufacturer failures. GM is a multi-billion-dollar company that claims to be in the business of building and selling quality products to its customers. What I have gotten in my current vehicle is anything but quality; I have gotten not one, but two faulty engines, and when this is all said and done I will have shelled out nearly $13,000 that I would not have had to pay had GM provided me with quality products from the start. I am not one to raise a fuss over peanuts. $5,300 in repair costs may be peanuts to GM, but it is certainly not peanuts to me, nor to many other customers who purchase GM products. This was a significant repair bill that I rightfully believe I should not have been responsible for paying due to this reoccurring manufacturer error.

At this point I will be taking my business elsewhere moving forward, and will not be purchasing another GM product at any point in the future.

I have always bought GM. I have av2017 Chevy Cruze, I bought it m is now 107000 miles and needs a new which I'm not going to buy. I love GM ,but if you can't build a car that won't last more than 100000 miles, I'll never buy another one

I was promised a discount through executive manage when I purchased. Time came. I was denied discount. After 7 days of purchase, I get email with $3000 discount. Now GM says now. We can't help you. I was lied to before and after my purchase.
So many others have they lied to? GM is pathetic about committed. They are too concerned about battery powered. Once you have bought. Your no longer a customer.

I have 2017 Chevrolet Cruze. I just wanted to let you know, you did a great job with this car. I bought it brand new,and never had a problem with it. This is the 12th General Motors product I've owned. I get better gas mileage than your estimates, my best is 55 mpg. You build good cars, thats why I keep coming back. But in my opinion, General Motors should still be a leader, not a follower. Build your cars better than everybody else, you've done it before, you can do it again. I'm lookin for a new car. At the current gas prices, I can't afford to drive an suv. I've heard you not going to make sedans anymore, your just going to make suvs. If thats so, I have to say goodbye to my favorite car company. Some of the others still build cars. I've been buying GM for over 20 years. I hate to see this end. Thank you for your time

I will never buy a car from General Motors. I have a 2016 Chevy trax for the past 2 years I have been buying parts for a car that should have lasted more than 3 1/2 years with less 100,000 miles at that time. It's junk would never recommend this car at all

GM products has always been my favorite, 2 yrs ago I bought my 1st camaro 2ss, 2 days after buying my dream car - we lost our son due to a very bad accident. So the camaro has deeply memorable to it. May30-31 the left rear axle broke less than 57000 miles due to a bolt being too short- extended warranty didn't want to cover (mind you I paid 5500.00 for the warranty to be bumper to bumper) Josh sent me to GM motors directly which put me in contact with Brianna- she listened to my problem, very professionally-since her being assigned to my case she has been beyond the limits of customer service - she is the true meaning of a GODSENT. I would highly recommend Brianna a raise in her pay for she is a jewel! Big thank you GM and Brianna!

my name is Rick from central Ohio and was looking to order a new Corvette at MSRP call Wahlberg Chevrolet where I purchased a new truck and they wouldn't even talk to me I called Mr Corvette Rick Conti at McLaughlin Chevy and he said he would put me on the MSRP list but if I called or bugged him he would put at the bottom of the list. Now that's customer service. Than looking at new corvettes on the internet found Mcelwain Chevrolet in Ellwood City ,PA WOW what a difference. They said they don't believe in jacking up list price on their vehicle's. Now that's 3 hours from where I live. Great people ,my salesman was Johnathan Mcelwain. He told me no problem. He told me to order a new Corvette would take 8 - 9 months. He walked me through the whole process. Stayed in touch the whole time. The best buying experience experience I ever had and this is 6th Corvette. He even let me know when my car was going to arrive and I brought my grand kids to watch watch it being unloaded off the truck . Again that's 4 hours a way. Now that's customer service. I just picked up my new Corvette 9/30/23 I loved my C7 but the C8 is definitely a special car. I'm a GM guy and when I buy my next vehicle I'm driving 3 hours. Best buying experience. They are all about taking care of the customer.

I am a long time customer (since 1999)with Mastria motors GMC, Buick, Cadillac. (Formerly Saturn owner..4 cars)
I bought a 2012 Buick Verano in 2015 with 58000 miles on it..now has 207000! I only deal with Mastria service because they are the absolute best. Yesterday my battery failed so after AAA jumped it I drove to Mastria. They told me they were totally booked for service but would fit me in if I was patient. Well, I was there for four hours. They kept me informed about the testing, allowed me to observe from outside the service area. Everyone, from the service techs to the supervisor Scott was respectful and friend,y despite being super busy! I mentioned this to another customer waiting along with me and he agreed stating "they keep you coming back"..I fully recommend this Dealership to anyone needing service or a new vehicle.

Hello! I just want to thank the General Motors Corporation and their beautiful Cadillac division! Since I was a teenager,I have always and will have high admirations for your beautiful cars and trucks! I'm particularly very fond of your absolutely gorgeous cars and trucks of the mid to late 1970's! I know I'm going back in time some, but, the 1976,1977,1978,and 1979 Oldsmobiles,Buick's,Pontiac's,Chevrolets,Cadillacs,and GMC trucks were and always will be my favorite years of your beautifully designed cars and trucks! To this day,I absolutely and carefully enjoy reading through the original showroom brochures I collected directly from the GM dealerships in our town of Eau Claire,WI. I'm extremely forever Blessed and forever thankful to have these mint condition and lovingly cared for brochures of every GM car from those years,plus years past. I owned,after working 3 jobs for Two years,a beautiful,mint condition 1981 Cadillac Fleetwood Brougham in which I absolutely Babied! Thank you General Motors for making my "Cadillac Dream" come true! I'll soon be purchasing a gorgeous 1984 Fleetwood Brougham sedan with only 43,500 carefully driven miles on her. I truly miss the classic and elegantly 1970's designed beautiful cars of my early years. Your new cars and trucks,however,are stunning! Much appreciation, Johnny Buchignani

I've purchased a number of GM vehicles over the years, you've got a great operation at Ed Bozarth in Aurora, CO and for future reference, the only reason I went a different direction for my newest 2021 purchase was the seat in 2021 Traverse AWD premier wasn't long enough , about 2 or 3 inches to short

Denise Baker about the purse thing. Build a compartment between the front seats and close it with an arm rest.

I just want to say thank you and all your workers for making a fine vechile , I have a 1995 gmc safari m 4.3 ltr by Christmas 2013 I will have over 500,000. miles with a original motor and transmission I just changed my rear at 480,115 miles my vechile does not use or burn oil rides like a dream my mechanic wants to know when I will buy a new vechile I say maybe after 650,000 miles but I think it willo be longer than that again thank you