Gigabyte Customer Service

User Reviews, Ratings and Comments

Gigabyte customer service is ranked #364 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 36.80 out of a possible 200 based upon 40 ratings. This score rates Gigabyte customer service and customer support as Disappointing.

NEGATIVE Comments

36 Negative Comments out of 40 Total Comments is 90.00%.

POSITIVE Comments

4 Positive Comments out of 40 Total Comments is 10.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Gigabyte

    Customer Service Scoreboard

    • 36.80 Overall Rating
      (out of 200 possible)
    • 36 negative comments (90.00%)
    • 4 positive comments (10.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.4 Issue Resolution
    • 3.0 Reachability
    • 2.2 Cancellation
    • 2.9 Friendliness
    • 2.9 Product Knowledge

Add your review!

Posted by Dr. Waitsalot


Two hours later and the same 30 second MUZAK loop continues to play. Then a moment of hope... the music stops! But no, it's just the message which will sound every few minutes recommending you hang up and they'll get back to you. REALLY? HONEST??? I'm growing old on hold, I can't imagine how to measure time if I choose to hang up and leave my number! Well time to rebuild the computer, now to choose a motherboard, well Gigabyte is off the table.

Posted by Chinmay


My motherboard was under warranty but Gigabyte asked me for money to fix it but after 7 days without repair they said it was successfully repaired. but it didn't work when i use. waste of money

Posted by MaXxProsTe


People of GIGABYTE...
...like for real? -the RGB FUSION!?!
-total mess!
With "Aorus z690 Elite (DDR4)" it is even worse than ever before!
Rgb on motherboard (only -PSU & GPU are "mostly" executed correctly) cannot be handled by the program. I have to clear cmos EVERY-F**KING-TIME after shutting-down my computer in order the lights of MoBo not still turned-on. Rgb cannot be even handled by Signal software- just cant see the mobo (and it sees quite everything else).
Also Rgb fusion crashes everytime I try to "calibrate" rgb strip (never been a problem on other /Gigabyte/ MB) which I assume pointing to deeper SH** with RGB Fusion!
Im not sure what moron is in charge of Gigabyte customer exp. software but his work should be confronted with REAL user experiences!!!

Posted by Mha


Can't even get basic part information or buy a part from them. Disgusting customer service I have ever come across.

"Dear MHA,

We are sorry to tell you that we are not allowed to comment on detail component specifications in this system."

Posted by Bonefirex


Most people will laugh and think I'm lying but I don't care.

I swear on my life and soul, they've sent me 8 broken FV43U monitors and left me with a large phone bill. They never called me back. Even when I left many voice messages, 'call me back' calls. Even waited hours to speak with a real person, nothing.

Got told off by the customer support, they basically said they don't care, don't like it, refund it.

Oh btw. WARNING TO ALL GIGABYTE AORUS MONITOR BUYERS: IF your monitor has 2 or less black dead pixels, any other related pixel issues, you cannot get a refund. It's their ISO standard law. So if you get one that has just 2 big black dots on a white screen staring at you, know that you lost all your money.

Dealing with companies and people like that make me not want to live and lose faith in people.

Posted by B550M ds3h


Had trouble to get a RMA nmbr in their website.
a lady in the costumer service contacted by phone sent me one by email.
sent my (5 months) motherboard (B550M ds3h)for a random restarts issue.
they send a pic that there is a physical damage in the motherboard.
45$ for diagnostics and 25$ to fix the damage that has nothing to do with the Random restarts...
means better get an other MOBO...
told them i need my motherboard back on Monday.
Wednesday had a fedex tracking nbr. that show that my parcel is still in their warehouse today Friday...
hope my motherborad can still work with its random restarts...
because if its not the case... have to get an other one.

Posted by Amish


Worst customer service and also worst dealers ever

Posted by MacauGr


After a few emails they asked for my gpu bill.

When they show product warranty is over, they suggested me to find a local repair service.

I follow up with a reply asking about clock speeds settings and they closed the ticket!!!

Posted by Braiden


3-7 working days to respond to ticket . I AM ON DAY 11 if you want a GPU buy EVGA rather

Posted by Beko


I have opened a ticket to Gigabyte support 3 months ago about issue with my motherboard and they still have not proposed any solution of my case. This is the worst support that i have received ever.

Posted by Alex


Horrible Customer Service
I sent out my graphic card to fix the defect port. The track number shows it was received on the third tries because there wasn't anyone on the receiving end. After two weeks when I didn't see any activities in RMA account, I contacted them regarding my status. A couple of days later, the replied, "Product received and repairing". 10 days later, they updated the RMA that "no issues were found". I expected them to return my card afterword. Another week went by without any updates, so I contacted them to return my card. A couple of days later they replied, "We will ship it next week and will notify you via email with tracking number". Next week went by and I contacted them again. A couple of days later, they replied, we are short of manpower, but will ship it soon. Two days later, they updated the RMA that "Product was shipped". I did not receive any email or tracking number. Five days went by and I expected to get my card by now. Instead, I received any email with tracking number, stating we just shipped the product, thanks for your patience". They use the Pandemic as an excuse, but most of the horrible reviews are pre-pandemic. This is the MOST RIDICULOUS customer service I've ever encountered in my life. I will never purchase anything from Gigabyte, again.

Posted by ASHOK KUMAR


I Have One Ddr4 Ram On 21.01.2019 For Replacement At Service Centre At Jaipur Vide Rma No. De29g-1910037. It Is 02.03.2019. More Than 42 Days Lapsed But Neither I Got My Ram Replaced Nor I Am Not Getting Any Reply From Service Centre Jaipur Or Delhi Where As I Called Various Times On Jaipur No. 9636789234 And Delhi No. 01140513750. Very Poor And Hopeless Services By The Service Centres.

Posted by lyjaj


BUYER BEWARE!!!

Gigabyte repair service and customer service is horrible!! Will never buy a product from them again! Had my laptop for under 90 days when the left hinge broke. I called and explained and was told that it was still covered under warranty. However once I paid to have it shipped to them they said they will not cover the repairs - "We're sorry, but physical damage is not covered under warranty. The hinge and cover are physically damage and needs to be replace." I had to pay $165 for a hinge to be replaced the computer had no damage other then the broken hinge. DO NOT BUY A AORUS (GIGABYTE) COMPUTER !

Posted by ZXRyder


I would not buy from Gigabyte again. Worse customer service and crappy repair ever! Save yourself the trouble, I wouldn't recommend buying anything from them.

Posted by dadarara


Bad customer support Bad RMA service. no empathy. no understanding. ROBOTS. no option to go towards the customer. they use the low cost shipping service. of your shipment gets lost it will be your problem.

Posted by marxtinus


Place a service call about a mini-itx video card that making really loud sound on idle. The videocard is less then 1yrold. Never get a single awnswer from gygabyte. I was only asky them if I can BUY NEW FAN to replace their defective product. I,'ll buy MSI next time... better service...

Posted by CanadianGuy


You need to hound these guys. They will not respond to emails if there is a problem. I'm on month 5 of trying to get my mobo back from warranty work.

I've talked to many different reps and I swear they are mistreated by Gigabyte (They just sound super depressed all the time, Im sure Gigabyte is not whipping anyone).

No a single rep has seemed to have my best interests in mind and have pretty much just told me my problems are mine.

(Canada post admitted to messing up on delivery. All Gigabyte has to do it contact can post for a refund. Its been hell trying to get them to do that. Fingers crossed Tae gets it done.)

Posted by Unhappy Customer


Their customer service is horrendous, basically non-existent. Don't ever dream to get any support whatsoever from them.

Posted by UpsetWithUrProduct


I can not give a proper reply until i have spoken to a sales or complains dept from Gigabyte. I can say this, I have purchased 2 of Gigabytes motherboards. BOTH broken in some form. The First wasnt a big deal, just static in the onboard Audio connection. The second Board which i am FURIOUS about, I finally purchased the board of my dreams, waited over a year to buy, the G1.Sniper 3 (rev. 1.0)

Intel® Z77 Chipset. From day one it gave me trouble. either bios didnt work, or Vid Card didnt work, After 1 week , I reboot, and NOTHING HAPPENS, THE DIGITAL READOUT, JUST SAYS THE SAME #'S OVER AND OVER, THEN REBOOTS OVER AND OVER. tHE SAD THING IS, I still have faith that they will make this right. I'll reply ALL OVER EVERY MESSAGE BOARD AND SALES BOARD ON HOW MY ISSUE is being taken care of. I hope it's a good reply and review to everyone out there. 1 bad board is just a thing, but two in a row, expecially from a board that is usually the average mans weekly salary is OUTRAGEOUS! gET BACK WITH YOU ALL SOON

Eric J. Parker

Posted by edebee


very poor service and when you want to complain then they have done nothing wrong.
Never more a product from Gigabyte for me.

Posted by Upset customer


Awful. Emailed them and havent heard back in days, cannot connect with anyone on the phone. I dont know how this company operates, if anyone had an issue they would never come back after this experience.

My motherboard shorted out despite their surge protection and i have been unable to contact them about it no matter where i turn. Their phone is an automated loop that goes nowhere and only allows you to enter an extension, if you press 0 it takes you to another automation that says to enter their extension or press 0 for help, and then it rings till noones available... Better than friday when i called and it said the phone was disconnected...

Posted by Absolutely Terrible Customer Ser


Absolutly terrible customer service. I waited over an hour just to speak to a representative with no avail. I finally quit, and called the next day and they picked up the phone only yo tell me that my warranty was expired by one day and that they couldn't help me. Absolutely terrible.

Posted by Anonymous


Absolutely terrible. Took slightly more than whole month after consulting both eSupport and a rep for my RMA to get approved, and i'm still waiting for a replacement. I would not recommend Gigabyte products to anyone.

Posted by Nick


Absolutely terrible. I had an issue with severe data loss that could have been very easily avoided with clearer instructions from Gigabyte. I received no apology, but instead received an excuse blaming a third party (despite Gigabyte being the ones who actually write the documentation). I'll definitely avoid Gigabyte products in the future and warn others of their support.

Posted by Anonymous


These people after only having the motherboard for 2 months it stopped working because of manufacturing problem maybe they should go and learn how to make them work before creating them

Add your review!

Posted by Eric


I've purchased gigabyte products, namely their motherboards, for a few years. they're my go-to choice for value, performance, and features. The aesthetics are great too but its a bonus. I've haven't had to deal with their customer support side yet so I don't have an opinion on that but that also means that they do have good quality products. Sure, I understand that occasionally motherboards or other products are bad from the beginning but I don't consider those. They're more or less flukes. I haven't had any from Gigabyte but I've had bad boards from Asrock, MSI and Foxconn (Though Foxconn isn't very good to begin with) but I don't judge a company based on a fluke.

Posted by badorsey


I sent my motherboard to GIGABYTE for them to repair because there was problems with the years in the BIOS. They successfully fixed my motherboard for 10 days without any problems. I am a happy GIGABYTE customer after they fixed my motherboard.

Posted by PC_GURU_1980


My Gigabyte GA-H55M-S2V motherboard malfunctioned and shorted out my RAM. It left burn marks on both the memory sockets and the DIMMs themselves. With all the burn marks on the motherboard, I didn't think that Gigabyte would replace or repair it. I figured I'd get an excuse that voided the warranty. Considering the board was manufactured in 2010, it was now 5 years old. However I purchased the board from a local store on discount in 2013. I applied for an RMA and received it. I shipped the board to Gigabyte and within two days they diagnosed the issue and began repairing it, no questions asked. Within one week, Gigabyte had the board repaired and sent back to my house via UPS. Upon receipt of the mobo, I fully tested it, and it worked perfectly. I had very low expectations that they would honor their warranty, but they repaired it quickly and charged me nothing. I am actually very happy with their customer service. 5/5

Posted by You


Very great customer service. I had to return a motherboard which stopped working. Submitted a ticket on the website and they quickly responded. I sent the motherboard to them and they identified the problem in a matter of days (It was a corrupted bios, btw) and are in the process of repairing it. Very good service!

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+886-2-8912-4000

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