Gmail Customer Service

User Reviews, Ratings and Comments

Gmail customer service is ranked #954 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 18.76 out of a possible 200 based upon 78 ratings. This score rates Gmail customer service and customer support as Terrible.

NEGATIVE Comments

76 Negative Comments out of 78 Total Comments is 97.44%.

POSITIVE Comments

2 Positive Comments out of 78 Total Comments is 2.56%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Gmail

    Customer Service Scoreboard

    • 18.76 Overall Rating
      (out of 200 possible)
    • 76 negative comments (97.44%)
    • 2 positive comments (2.56%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.1 Issue Resolution
    • 1.7 Reachability
    • 1.5 Cancellation
    • 1.7 Friendliness
    • 2.1 Product Knowledge

Add your review!

Posted by Anonymous


Most complicated program I have ever tried to use.

Posted by lsdaxyz


Gmail is not delivering emails sent to a non-gmail address. This probably bc the person I was sending to also has a gmail address that is for back up only. The gmail address is also in my contact info. I think gmail is blocking in order to force me to use only the gmail address. Have eliminated the back up gmail address from the contact info. I believe this has solved the problem. Google is pure evil, iMHO

Posted by Afraid of retribution


Many emails just disappear. Attachments are missing on the recipients end. Constant personal ads. Have to prove I'm not a computer every time I log in. Security locks me out of my own accounts that I've had and used for years only to tell me it will send a verification text to a old number I had 20 years ago. Now they are going to deactivate any account that has not been logged onto within two years. I'm saying goodbye to chunks of my life in access to my own emails, files photos etc. not to mention the worst customer service ever when I attempt to fix something. This has gone on for years and nobody at Gmail cares.

Posted by Cheryl B


Every time I don't know how to do something and ask the question under the "Help", it doesn't even provide me with any answer to my specific needs. This has happened so many times that I find the help assistance of no value. I bought a "how to" book, and there are more specific answers to my queries.

Posted by Anonymous


Please explain to me why all emails that had the word "Christian" in the subject, which I actually subscribe to all 3, were sent to my spam folder this week. Then explain why all the junk I did not subscribe to made it into my primary inbox. Then tell me to believe that Google doesn't have anti-faith sensor algorithm. And by the way, your button here does not let me upload a screen shot of my emails.

Posted by Anonymous


I don't receive phone calls from google with a validation code in the two step validation process when I request them to call me with one. My acquaintances have a similar problem when google doesn't recognize their IP address and they request that they receive a phone call with a validation code from gmail, and they never get a phone call from google with a validation code.

Posted by Randall


I keep receiving spam emails back to back after reporting them. I blocked them and delete also unsubscribe them. My storage gets full and then I have to buy more space. This is ridiculous

Posted by Gave


My Gmail settings are being hacked. My emails are being erased. Please restore my Google settings. And return my emails. That have illegally been deleted for the last 7 days. Report any illegal activity to the Escambia County Sheriff's office. I need all that evidence back for a lawsuit cases. Thinks.

Posted by Wez DeMail


Issues arising from Google Workspace now requiring a paid subscription are not being dealt with in an easy-to-follow manner. Efforts to resolve them by subscribing lead into a loop. The form you are presented with only applies to USA, and the option of "start from scratch" seems to imply that all past emails might be lost, and this not made clear. I have been unable to get any satisfaction after working all day to fix this.

Posted by Anonymous


Ok I just want to make a complaint about my Gmail account I find it very frustrating trying to put in my password and it keeps rejecting us and I'm trying to put a new password and it's just not working ok

Posted by [email protected]


I hate gmail. I can't get into my account. And I'm not getting any help from gmail or Google.

Posted by Anonymous


I was just speaking to one of the US/Canadian customer service people on the phone and he was a jerk. I had to make sure I was calling Gmail because when he answered all he said was "customer service". He tried charging me $50 to recover an old gmail and when I said no thank you he just hung up on me. If he had any customer service skills he would've at least said "OK have a nice day" then hung up. He had some kind of accent (which is fine) but he gave off a crapy vibe so I don't think he should be working in customer service.

Posted by Anonymous


hate this new G-mail. Its terrible. Is there another email site?? The new gmail is NOT USER FRIENDLY.Drives me crazy!

Posted by Anonymous


I have used gmail for years and until now I could deal with the negative aspects of the site. However, since getting a new computer with Windows 10 I find it almost unbearable. I don't know why that would make a difference, but I couldn't open my email. Created a new one and have a hard time opening it. I have to go through the promo junk. I have tried in the past to get help over the phone and find it impossible to deal with. Planning on changing.

Posted by chris


I opened a gmail account yesterday and today I cannot access my mail, repeated enquiries and attempts resulted in no less than seven different codes,none of which worked...please excuse me gmail is crap...it doesn't work...I do not plan contacting gmail again....have opened account with another server.

Posted by Zadran


Hey i khayal but my interent is very weak this is my number okay tanks

Posted by Anonymous


Never have I been so offended in my life. First I was hung up on 3 times. Then I got the rudest woman ever. I explained to her that I forgot my password but the phone number it was connected to was no longer in service. She then tells me that it will cost me $240 to connect it to my new number. I asked "how is that possible since this is a free service?" She then got very nasty with me telling me that it is possible and I do not know what I am talking about. I asked to speak to a supervisor and she told me "no". I told her that she had to and she refused to and then refused to give me her name. She then told me that once I have money I can call back. And I lost it. How do you speak to someone like that? She then threatened me that if I call back she is going to file a report that I was trying to hack someone's account and it would cost me $450 to get that report removed in order for me to use gmail again. It is my own account, how could I be hacking it? I had all the information to prove it was mine but she wouldn't even listen. I demanded to speak with a supervisor again and was denied again. I then asked for her name again and then she told me that she already told me and I need to pay attention. "I was paying attention, you refused to tell me". Then I was told her name was Vincent, "Vincent what?" I asked. "Vincent Bryan", sounds like a fake name to me but whatever. Google should really be ashamed to have these representing them and "providing customer service". One of the biggest companies in the world should at least pretend they care in the slightest about the people who use their services.

Posted by lanefelton


I attempted to call g-mail for lost password support (registered with old phone), the person had a very thick indian accent and I had trouble understanding him, and after asking him to repeat himself he told me why are you wasting my time, do you speak not english and hung up on me.

Posted by Anonymous


Wow. never have had this bad of customer service in my life. The customer service guy couldn't comprehend what I was asking him to do - he didn't even try. Then repeatedly called me dumb for not listening to him (he was repeating the same things over and over all wrong.. not even related to what my question was). He didn't care at all. Hung up on me. I called again. He then ended that conversation with "My name is Adam. Adam D*ckhead. You can write that on your forehead. You're a huge piece of sh*t. You are dumb." How immature!!!!! I've never witnessed anything like it. He as well as the others acting this way should be fired. Come on, google - seriously !? You earn well enough to hire some decent humans to run customer service.

Posted by Angry customer


They do not help at all! They refuse to be informative or even polite. They expect payment even before you tell them what is wrong. Gmail should be boycotted because of how useless, worthless and lying horrible people that run the gmail department. They only want to make money and never do anything to earn it. Google makes trillions of dollars and they refuse to even help the free account clients out. They have the worst customer service I have ever dealt with. They are the worst company ever!

Posted by Anonymous


I called today as I needed to change my password. When I called the rep I spoke to was very rude and I got the feeling he really didn't care less. After asking me the same questions over and over it came down to his telling me he would have the problem addressed but it would cost me $100. I barely had the chance to tell him I could not afford that he said ok and hung up. Nice service huh.

Posted by HATEBREED97


Several of us are constantly being disconnected by interruption. What's the deal? I pay hard earned money for the "live' service and it is horrible on xbox 360 live, specifically on Black Ops 3.

.

thanks,

Posted by Anonymous


A lady called me this evening from She asked me questions then found out i was 65 and hung up on me. So rude and unprofessional. You can bet i wouldn't refer this company. : (

Posted by Anonymous


rude, doesn't speak decipherable english,

Posted by Anonymous


Gmail customer support is useless, they don't speak English. And they wanted me to pay them money for assigning a tech to an issue that is a gmail problem not mine.. why would I pay for that... So dumb. Opening up an outlook account and closing gmail.

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Posted by Anonymous


Over the last several years, I have had extreme difficulties logging in to my Gmail account when overseas (I am based in the USA). Problems seem to be coming from the fact that I use a laptop (not my usual desktop .. too big to travel), and that our cell phones have new sims for use in Europe. Also, I use a "3" sim dongle for internet access in the UK. Your security has made me use my password unexpectedly so many times that its current form is now just a blur. This trip, I finally set up a new account to use in Europe, since I know I can get my accounts fused once back in the USA. I love security, but why can't I just change a forgotten password without worrying about geographically restricted sims. Someone missed the boat, I think.

Posted by faaque812


Been with Gmail since it started, no spam, (maybe 1/yr). Easy to use, slight learning curve for new people, but best mail box i have seem.

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